IPKR1000_1.book

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ELECTRA ELITE ENHANCEMENT GUIDE TO IPK
MIGRATING FROM ELECTRA ELITE 48/192 TO
ELECTRA ELITE IPK
Stock Number 750831
Document Revision 1

NEC America, Inc. reserves the right to change the specifications, functions,
or features at any time without notice.
NEC America, Inc. has prepared this document for use by its employees and
customers. The information contained herein is the property of NEC
America, Inc. and shall not be reproduced without prior written approval of
NEC America, Inc.
Dterm is a registered trademark of NEC Corporation and Electra Elite is a
registered trademarks of NEC America, Inc. Windows is a registered
trademark of Microsoft Corporation.
Copyright 2003

NEC Infrontia, Inc.
6535 N. State Highway 161
Irving TX 75039-2402
Technology Development

Important Note About This
Upgrade Procedure
___________________________________________________________________________________
This document provides all of the necessary information to upgrade your system to
Electra Elite IPK Release 1000 software and to install the related hardware.
This document is not intended as replacement pages for your current manuals.
However, it can be used to supplement those manuals.

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Table of Contents

Software Upgrade Procedures

Electra Elite IPK R1000 Upgrade
Procedure for Electra Elite 48/192
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MIGRATION FROM ELECTRA ELITE 48/192
Use the following instructions to migrate from an existing Electra Elite 48/192 system to an Electra Elite
IPK R1000 system.
The Electra Elite IPK System Administration Terminal (SAT) software must be used to perform this
upgrade. The MIFM-U( ) ETU is required for PC Programming and must be installed.
Two methods to access the database from the existing system are explained below:
H Direct download from the installed system
H Import the Elite database saved using a previous version of the Electra Elite SAT
SERIES 8000 UPGRADE PRECAUTIONS
When upgrading from an Electra Elite 48 (S8000) to an Electra Elite IPK Basic port package (R1000),
Memory Block 1-2-32 (IP Phone Block Assignment) must be at default (unassigned). The two systems
use different Tel Port Numbers.
IP Phone Numbers assigned to the following memory blocks must also be unassigned:
·
1-1-29 Private Line Assignment
·
1-1-78 Caller ID Display Assignment for System Mode
·
1-2-08 Specified Station Access Code Assignment
·
1-6-05 Attendant Add-On Console Key Selection
·
4-XX All 4-XX Memory Blocks.
These assignments should be recorded and entered into the system again after the upgrade. Refer to
Memory Block 1-2-32 for more details.
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DIRECT DOWNLOAD FROM THE INSTALLED ELITE SYSTEM
1.
Verify that the battery is connected to CN4 on Elite192 CPUB( )-U( ) or Elite 48 MBD-U( ) Unit.
2.
Confirm and record the following settings:
J
Answer Preset
J
Automated Attendant/DISA mode
J
Automatic Trunk-to-Trunk Transfer mode
J
Automatic Trunk-to-Trunk Transfer Outgoing Trunk
J
Background Music
J
Call Forward All Calls, Busy, No Answer, Busy/No Answer, Centrex/Off-Premise/Split
J
Callback Messages
J
Customized Message Display
J
Day/Night Mode (System and Tenant)
J
Do Not Disturb
J
MIC Settings
J
Timed Alarm
The following memories are empty after the upgrade:
J
Last Number Dialed Memory
J
Recorded messages in the VRS(4)-U( ) ETUs (messages must be recorded again)
J
Store & Repeat/Save & Repeat
3.
Select IPK, enter the password, and click OK to open Electra Elite IPK SAT.

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4.
From the Communications Menu, Select Connect to connect the Elite system.
5.
From the Communications menu, select Download and click Start to download the database from
the Electra Elite system.
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6.
When the download is finished, select Save As from the File menu and enter a file name.
J
When the system is to be saved as Elite IPK Basic, confirm that Save as type is Elite IPK
Basic (R1000) (*.rdf), and click Save.

Only the Electra Elite 48 system can be saved as Elite IPK Basic.
J
When the system is to be saved as Elite IPK Expanded, confirm that Save as type is Elite IPK
Expanded (R1000) (*.rdf) and click Save.
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7.
From the Communications menu, select Disconnect to disconnect from the Elite system.
8.
Assign any other required system data assignment changes and from the File menu, select Save if
required.
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9.
Change hardware from the Elite System to the Electra Elite IPK system.
Upgrade Type
Comments
Electra Elite 48 to Electra Elite IPK Basic
Replace the B48-U10 KSU hardware with the
Port Package
following:
B64-U20 KSU
CPUI( )-U( ) ETU (without PKU 192-U)
ESI(8)-U( ) ETU in slot 1 *
Move all other hardware to new KSU.
Electra Elite 48 to Electra Elite IPK
Replace the B48-U10 KSU hardware with the
Expanded Port Package
following:
B64-U20 KSU
CPUI( )-U( ) ETU (with PKU 192-U)
ESI(8)-U( ) ETU in slot 1 *
Move all other hardware to new KSU.
Electra Elite 192 to Electra Elite IPK Basic
Not supported.
Port Package
Electra Elite 192 to Electra Elite IPK
Replace the B64-U10 KSUs with the B64-U20
Expanded Port Package with new IPK
KSUs.
KSUs
Replace the CPUB( )-U( ) ETU with the
CPUI( )-U( ) ETU with PKU 192-U).
Move all other hardware to new KSUs.
Electra Elite 192 to Electra Elite IPK
Replace the CPUB( )-U( ) ETU with the
Expanded Port Package without new IPK
CPUI( )-U( ) ETU with PKU 192-U.
KSUs (Retrofit)
* The ESI(8)-U( ) or ESIB-U( ) ETU
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10.
From the Communications menu, select connect to connect the Electra Elite IPK.
11.
From the Communications menu, select Upload, and click Start.
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12.
Click Hardware Upload.
13.
When Upload is complete, click Close.
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14.
From the Communications menu, Select Disconnect to disconnect from Electra Elite IPK.
15.
Reassign all settings recorded in Step 2, and confirm proper system operation.
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IMPORT THE ELITE DATABASE SAVED USING A PREVIOUS VERSION OF THE ELECTRA ELITE
SAT (S7000 OR BELOW)
1.
Verify that the battery is connected to CN4 on Elite192 CPUB( )-U( ) or Elite 48 MBD-U( ) Unit.
2.
Confirm and record the following settings:
J
Answer Preset
J
Automated Attendant/DISA mode
J
Automatic Trunk-to-Trunk Transfer mode
J
Automatic Trunk-to-Trunk Transfer Outgoing Trunk
J
Background Music
J
Call Forward All Calls, Busy, No Answer, Busy/No Answer, Centrex/Off-Premise/Split
J
Callback Messages
J
Customized Message Display
J
Day/Night Mode (System and Tenant)
J
Do Not Disturb
J
MIC Settings
J
Timed Alarm
The following memories are empty after the upgrade:
J
Last Number Dialed Memory
J
Recorded messages in the VRS(4)-U( ) ETUs (messages must be recorded again)
J
Store & Repeat/Save & Repeat
SERIES 8000 UPGRADE PRECAUTIONS
When upgrading from an Electra Elite S8000 system to an Electra Elite IPK system, Electra Elite IPK
SAT must be used to download the S8000 database.
When upgrading from an Electra Elite 48 (S8000) to an Electra Elite IPK Basic port package (R1000),
Memory Block 1-2-32 (IP Phone Block Assignment) must be at default (unassigned). The two systems
use different Tel Port Numbers.
IP Phone Numbers assigned to the following memory blocks must also be unassigned:
·
1-1-29 Private Line Assignment
·
1-1-78 Caller ID Display Assignment for System Mode
·
1-2-08 Specified Station Access Code Assignment
·
1-6-05 Attendant Add-On Console Key Selection
·
4-XX All 4-XX Memory Blocks.
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These assignments should be recorded and entered into the system again after the upgrade. Refer to
Memory Block 1-2-32 for more details.
3.
Select IPK, enter the password, and click OK to open Electra Elite IPK SAT.

4.
From the File menu, select Import Elite file to import a previously saved database.
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5.
Locate the directory where the Elite database is stored. Select file name and click Open to import
the database.
6.
When the download is finished, select Save As from the File menu and enter a file name.
J
When the system is to be saved as Elite IPK Basic, confirm that Save as type is Elite IPK
Basic (R1000) (*.rdf), and click Save.

Only the Electra Elite 48 system can be saved as Elite IPK Basic.
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J
When the system is to be saved as Elite IPK Expanded, confirm that Save as type is Elite IPK
Expanded (R1000) (*.rdf) and click Save.
7.
Assign any other required system data assignment changes and from the File menu, select Save if
required.
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8.
Change hardware from the Elite System to the Electra Elite IPK system.
Upgrade Type
Comments
Electra Elite 48 to Electra Elite IPK Basic
Replace the B48-U10 KSU hardware with the
Port Package
following:
B64-U20 KSU
CPUI( )-U( ) ETU (without PKU 192-U)
ESI(8)-U( ) ETU in slot 1 *
Move all other hardware to new KSU.
Electra Elite 48 to Electra Elite IPK
Replace the B48-U10 KSU hardware with the
Expanded Port Package
following:
B64-U20 KSU
CPUI( )-U( ) ETU (with PKU 192-U)
ESI(8)-U( ) ETU in slot 1 *
Move all other hardware to new KSU.
Electra Elite 192 to Electra Elite IPK Basic
Not supported.
Port Package
Electra Elite 192 to Electra Elite IPK
Replace the B64-U10 KSUs with the B64-U20
Expanded Port Package with new IPK
KSUs.
KSUs
Replace the CPUB( )-U( ) ETU with the CPUI( )-U( )
ETU with PKU192-U).
Move all other hardware to new KSUs.
Electra Elite 192 to Electra Elite IPK
Replace the CPUB( )-U( ) ETU with the CPUI( )-U( )
Expanded Port Package without new IPK
ETU with PKU 192-U.
KSUs (Retrofit)
*The ESI(8)-U( ) or ESIB-U( )
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9.
From the Communications menu, select Connect to connect to the Electra Elite IPK.
10.
From the Communications menu, select Upload, and click Start.
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11.
Click Hardware Upload.
12.
When Upload is finished, Click Close.
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13.
From the Communications menu, select Disconnect to disconnect from the Electra Elite IPK.
14.
Reassign all settings recorded in Step 2 and confirm proper system operation.
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UPGRADE PROCEDURE FOR CCH(4)-U( ) ETU
UPGRADE DESCRIPTiON
The CCH(4)-U( ) ETU must be updated to firmware V2.0 or higher to be compatible with the Electra
Elite IPK (R1000) system.
INSTALLATION PRECAUTIONS
Observe the following precautions when installing the ETU to avoid damage to
hardware due to static electricity or to being exposed to hazardous voltages.
( The ETUs used in this system make extensive use of CMOS technology. CMOS technology is
very susceptible to static; therefore, extreme care must be taken to avoid static discharge when
handling ETUs and units.
( When carrying a ETU or unit be sure to keep it in a conductive polyethylene bag to prevent
damage due to static electricity.
( When handling a ETU or unit the installer must wear a grounded wrist strap to protect the ETU or
unit from static electricity.
SOFTWARE UPGRADE INSTALLATION
To upgrade software on the Electra Elite CCH(4)-U( ) ETU:
1.
Remove the CCH(4)-U( )ETU from the KSU.

This ETU can be removed with system power on.
2.
Install the CCH REV 2.XX EPROM in IC30 on the CCH(4)-U( ) ETU.

Ensure that the notch on the chip is aligned to the notch on the socket.

CCH REV 2.XX EPROM can be used to upgrade all installed CCH(4)-U( ) ETUs .

This ETU must be upgraded to firmware V2.0 or higher to be compatible with the Electra Elite IPK.
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3.
Place DIP switches as shown below:
J
SW2-1
ON
J
SW2-2
ON
J
SW2-3
ON
J
SW2-4
ON
Figure 1-1 CCH(4)-U10 ETU
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4.
Install the CCH(4)-U( ) ETU in the KSU. LED 10 flashes.
5.
After LEDs 1, 2, 3, 4, 5, 6, 7, 8, 9 light one at a time, LEDs 1, 2, 3, and 4 light one at a time again.
When LED 4 is on steady, remove the CCH(4)-U( ) ETU from the KSU.
6.
Remove the EPROM from IC 30.
7.
Place switch SW2-1, -2, -3, and -4 in original position (OFF).
8.
Install the CCH(4)-U( ) ETU in the KSU.
SOFTWARE VERIFICATION FOR CCH(4)-U10 KSU
To verify the revision:
1.
Go offline.
2.
Press LK8 and LK1.
G
3.
Press
to locate the CCH(4)-U( ) ETU.
4.
Verify that the current software version number is displayed.
E
5.
Press
to go back online.
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UPGRADE PROCEDURE FOR MIFM-U( )
UPGRADE DESCRIPTION
This ETU must be upgraded to firmware V5.00 or higher to be compatible with the Electra Elite IPK
(R1000) system to support the following features:
( Caller ID Indication 50 Caller ID scroll buffers
( Centralized Billing (K-CCIS)

The Caller ID scroll buffers are erased when firmware is upgraded.
INSTALLATION PRECAUTIONS
Observe the following precautions when installing the ETUs to avoid damage to
hardware due to static electricity or to being exposed to hazardous voltages.
( The ETUs and units used in this system make extensive use of CMOS technology. CMOS
technology is very susceptible to static; therefore, extreme care must be taken to avoid static
discharge when handling ETUs and units.
( When carrying a ETU or unit be sure to keep it in a conductive polyethylene bag to prevent
damage due to static electricity.
( When handling a ETU or unit the installer must wear a grounded wrist strap to protect the ETU or
unit from static electricity.
SOFTWARE UPGRADE PROCEDURE
Use the following procedure for software upgrade of the MIFM-U( ) ETU.
1.
Remove the MIFM-U10 ETU from the KSU.
2.
Mount the EPROM labeled "MIFM Rev 5.XX" on MIFM-U10 card (IC8). Refer to Figure 1-2
MIFM-U( ) ETU for a diagram of the card.
3.
Set the switch SW1 to OFF (EPROM) and set the DIP SW2-1 and SW2-2 to ON. Refer to Figure
1-2 MIFM-U( ) ETU for a diagram of the card.
4.
Install MIFM-U10 ETU into same slot from Step 1 of the KSU. Notice that LED 1 is winking or
flashing.
5.
After LED 1 goes off, pull out the MIFM-U10 card from the KSU.
6.
Remove the EPROM and set switch SW1 to ON (FROM) and set DIP SW2-1 and SW2-2 to OFF.
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7.
Install the MIFM-U10 into the same slot from Step 1 of the KSU.
Figure 1-2 MIFM-U( ) ETU
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SOFTWARE VERIFICATION FOR MIFM( )-U10 ETU
To verify the current software version installed on the MIFM( )-U10 ETU do the following:
1.
Go off-line.
2.
Press LK8 + LK1 to access the Memory Block.
G
3.
Press
to locate the MIFM( )-U10 ETU.
4.
Verify that the current software revision number is displayed.
E
5.
Press
to go back on line.
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UPGRADE PROCEDURE FOR PRT(1)-U( ) ETU
UPGRADE DESCRIPTION
The PRT(1)-U( ) ETU must be updated to firmware V4.00 or higher to be compatible with the Electra
Elite IPK (R1000) system for individual channel assignment and PRT B channel-to-trunk group
assignment.
INSTALLATION PRECAUTIONS
Observe the following precautions when installing the ETUs to avoid damage to
hardware due to static electricity or to being exposed to hazardous voltages.
( The ETUs and units used in this system make extensive use of CMOS technology. CMOS
technology is very susceptible to static; therefore, extreme care must be taken to avoid static
discharge when handling ETUs and units.
( When carrying a ETU or unit be sure to keep it in a conductive polyethylene bag to prevent
damage due to static electricity.
( When handling a ETU or unit the installer must wear a grounded wrist strap to protect the ETU or
unit from static electricity.
PRT SOFTWARE CHIP INSTALLATION
1.
Remove the PRT(1)-U( ) card from the system.

This card can be removed with the system power on.
2.
Remove the old chip located on IC2.
3.
Install the new PRT chip on IC2.

Ensure that the notch on the chip lines up with the notch on the socket.

This ETU must be updated to firmware V4.00 or higher to be compatible with the Electra Elite IPK for
individual Channel Assignment and PRT B Channel-to-Trunk Group Assignment.
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Figure 1-3 PRT(1)-U( ) ETU
4.
Install the PRT(1)-U( ) ETU in the KSU.
SOFTWARE VERIFICATION
To verify that the software revision was installed:
1.
Go Off-Line.
2.
Press LK8 + LK1.
G
3.
Press
to locate the PRT(1)-U( ) ETU.
4.
Verify that the current software version number is displayed.
E
5.
Press
to go back On-line.
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Hardware

Hardware Description
and Specifications
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1.1
B64-U20 KSU
1.1.1
Basic KSU
The B64-U20 KSU provides service for outside lines, Attendant Consoles, and
interconnection of the station terminals. The B64-U20 KSU has two fixed and eight
flexible slots. The first fixed slot is reserved for the CPUI( )-U( ) ETU in the basic KSU
or for the EXP-U( ) ETU in expansion KSUs. The second fixed slot is for the MIFA-U( )
ETU or MIFM-U( ) ETU.
The P64-U10 PSU (power supply unit), backup batteries, and three PFT relays are
included with each KSU.
1.1.2
Expansion KSUs
The B64-U20 KSU is also used as the expansion unit that can be attached to the basic
KSU to provide additional ports. Two expansion units can be added to the Electra Elite
IPK system. Each expansion KSU provides eight flexible slots and accommodates 8-,
16-, 24-channel interface cards. The P64-U10 PSU (power supply unit), backup
batteries, and three PFT relays are included with each KSU.
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The installation instructions provided in this chapter apply to the basic B64-U20 KSU
and the expansion B64-U20 KSUs unless otherwise specified.
Figure 2-1 B64-U20 KSU
1.2
CPUI( )-U( ) ETU
Description
The CPUI( )-U( ) ETU is the Central Processing Unit for the system. This ETU has a Central
Processing Unit and a Microprocessing Unit.
A 32-bit microprocessor executes the programs stored on the Flash ROM ICs of the MPU unit.
This controls the entire system when data is transferred to and from other ETUs.
This ETU provides the following items:
H
Time Division Switch (TDSW)
H
Static Random Access Memory (SRAM)
H
32-bit Processor
H
4-channel DTMF Receiver (PBR)
H
Sixteen 4-party Conference Circuits
H
Internal (digital music) Music-on-Hold source
H
External Music-on-Hold input (also used for station background music)
H
Flash ROM
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H
Call Progress and DTMF Tone Generator
H
Memory Backup Battery (Retains memory for approximately 21 days)
H
Key Function (KF)/Multifunction (MF) Registration
Installation
Each system must have one CPUI( )-U( ) ETU in the CPU/EXP slot of the basic B64-U20 KSU.
Refer to Figure 2-1 CPUI( )-U( ) ETU.
If the CPUI( )-U( ) ETU is installed in slots S1~S8, it will be damaged!

Figure 2-1 CPUI( )-U( ) ETU
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Switch Settings
Refer to Table 2-1 CPUI( )-U( ) ETU Default Switch Settings.
Table 2-1 CPUI( )-U( ) ETU Default Switch Settings
SW1-1
SW1-2
Description
Off
Off
Normal Operation
On
Off
Flash ROM load from COM1 port
Off
On
Factory Test
On
On
Flash ROM load from EPROM
SW1-3
Description
Off
MF Mode
On
KF Mode
SW2
Description
Momentary
System Reset
Switch
SW3-1
Description
On
System boot by EPROM
Off
System boot by Flash ROM
SW3-2
Description
N/A
Not Used

Pressing SW2 interrupts all service and causes a second initialization. Use
this switch only as a last resort.
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Connectors
Before programming System Data, the battery must be connected to CN4 to allow memory
retention if a power failure or brownout occurs. When a brownout or power failure does occur,
and the battery backup circuit is not activated, System Data resets to the default values, all
stations in the system reset to the default values, and all data programmed on individual stations
is cleared.
When a CPUI( )-U( ) ETU is installed in the system, the clock/calendar must be set. This also
applies when battery backup fails for any reason.
When CPUI( )-U( ) ETU is removed for long term storage, disconnect the battery from CN4. This
prevents the battery from discharging completely. The fully charged battery retains memory for
approximately 21 days.
The CPUI( )-U( ) ETU has the following connectors:
J
CN1
Connects to the backboard
J
CN2
Connects to the ISA-bus
J
CN3
Connects to CN2 on the EXP-U( ) ETU using the expansion cable
J
CN4
Connects to the memory backup battery using the battery cable (factory installed)
J
CN5
Connects to CN1 of the CLKG-U( ) Unit
J
CN6
Connects to CN2 of the CLKG-U( ) Unit
LED Indications
Table 2-2 CPUI( )-U( ) ETU LED Indications
LED
Description
On
Flashing
Off
Operation stopped (Power
Normal
LIVE
CPU status
No Power
On)
Operation
LED2
Power status
System Power On
Not Used
System Power Off
Replacing Memory Backup
The CPUI( )-U( ) ETU provides memory backup for approximately 21 days. The Ni-Cad battery
should be replaced about every two years.
1.
Remove the battery cable from CPUI( )-U( ) ETU CN4. Refer to Figure 2-1 CPUI( )-U( )
ETU.
2.
Connect the cable from the new battery to CN4 on the CPUI( )-U( ) ETU.
3.
Turn off the KSU power.
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4.
Remove the CPUI( )-U( ) ETU from the slot in the KSU.
5.
Use a suitable cutting tool to cut the tie wrap and remove the old battery.
6.
Fasten the new battery with a tie wrap.
7.
Install the CPUI( )-U( ) ETU again.
8.
Turn on the KSU power.
1.3
PKU 192-U (Port Key Unit)
The Port Key Unit allows the system to be configured as an Expanded Port Package. When the
PKU 192-U is not installed, the system is configured as a Basic Port Package; when it is
installed, the system is configured as an Expanded Port Package.
The PKU 192-U is installed in the IC30 socket.
Table 2-3 PKU 192-U Configuration
Basic Port
Expanded Port
Description
Package
Package
Basic Terminals (Telephones)
32
120 ,
Shared Call Arrival (CAR) Keys with Basic Terminals
24
112
Dedicated Call Arrival (CAR) Keys
40
0
Basic Terminals + Call Arrival (CAR) Keys
72
120
Basic Trunks
16
64
Universal Slots
24
24
Shared MIF Slots with Universal Slots
2
2
Dedicated MIF Slot
1
1
, Basic Terminals includes Wireless (PSII) and Voice Mail stations.
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1.4
ESIB(8)-U( ) ETU
Description
The ESIB(8)-U( ) ETU is the basic Electronic Station Interface ETU that provides an 8-channel
interface for Multiline Terminals, Attendant Consoles, Single Line Telephone Adapter SLT(1)-U( )
ADP, and DBM(B)-U( ) Box. This ETU can be expanded to 16 channels by installing the ESIE(8)-
U( ) ETU.
Figure 2-2 ESIB(8)-U( ) ETU
Installation
A maximum of eight ESIB(8)-U( ) ETUs can be installed in slots S1~S8 in any system KSU.
Refer to KSU Power-Based ETU Quantity Limitations in Features and Specifications for
Universal Slots.
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Switch Settings
SW1 resets the ETU.
LED Indications
Live LED indications are listed below.
H
Blinking Red
Normal Operation
H
Steady Red
Operation Stopped (power On)
H
Off
No Power
LED1 indications are listed below.
H
Steady Red
Some port(s) busy
H
Off
All ports idle
Connectors
The ESIB(8)-U( ) ETU has three connectors:
H
CN1
Connects to the backboard
H
EXCN1
Connects to EXCN1 on the ESIE(8)-U( ) ETU
H
EXCN2
Connects to EXCN1 on the ESIB(8)-U( ) ETU
Connections
BK
RD
To
MDF
GN
To Telephone
YL
RJ-11
Figure 2-3 ESIB(8)-U( ) ETU Connection
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1.5
ESIE(8)-U( ) ETU
Description
The ESIE(8)-U( ) ETU is the expansion Electronic Station Interface ETU that provides an
additional 8-channel interface for Multiline Terminals, Attendant Consoles, Single Line Telephone
Adapter SLT(1)-U10 ADP, and DBM(B)-U10 Box. This expansion ESI ETU is piggybacked on the
ESIB(8)-U( ) ETU.
Figure 2-4 ESIE(8)-U( ) ETU
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Installation
A maximum of five ESIE(8)-U( ) ETUs can be installed in slots S1~S8 in any system KSU.
Refer to KSU Power-Based ETU Quantity Limitations in Features and Specifications for
Universal Slots.
Connectors
The ESIE(8)-U( ) ETU has four connectors:
H
EXCN1
Connects to EXCN1 on the ESIB(8)-U( ) ETU
H
EXCN2
Connects to EXCN1 on the ESIB(8)-U( ) ETU
H
MJ1
Connects to MDF (eight ESI ports)
H
MJ2
Connects to MDF (eight ESI ports)
Connections
BK
RD
To
MDF
GN
To Telephone
YL
RJ-11
Figure 2-5 ESIE(8)-U( ) ETU Connection
Pin Assignments
The following pin assignments are used to connect eight Multiline Terminals to the ESIE(8)-U( )
ETU.
Table 2-4 ESIE(8)-U( ) ETU Pin Assignments
MJ1 Pin
Signal
Signal Name
Pin Color
1
T4
CH3Tip
WHTBLU
2
T3
CH2Tip
BLUWHT
3
T2
CH1Tip
WHTORN
4
R1
CH0Ring
ORNWHT
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Table 2-4 ESIE(8)-U( ) ETU Pin Assignments (Continued)
MJ1 Pin
Signal
Signal Name
Pin Color
5
T1
CH0Tip
WHTGRN
6
R2
CH1Ring
GRNWHT
7
R3
CH2Ring
WHTBRN
8
R4
CH3Ring
BRNWHT
MJ2 Pin
Signal
Signal Name
Pin Color
1
T8
CH7Tip
WHTBLU
2
T7
CH6Tip
BLUWHT
3
T6
CH5Tip
WHTORN
4
R5
CH4Ring
ORNWHT
5
T5
CH4Tip
WHTGRN
6
R6
CH5Ring
GRNWHT
7
R7
CH6Ring
WHTBRN
8
R8
CH7Ring
BRNWHT
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Electra Elite IPK
Features and Specifications

Features and Specifications for
Electra Elite IPK
___________________________________________________________________________________
Attendant Transfer
FEATURE DESCRIPTION
Attendant Transfer permits efficient call transfers in the system using an Attendant Multiline Terminal
equipped with one to four Attendant Add-On Console(s). Transferred calls can be voice announced,
camped-on (when the station is busy), or directly transferred to ring at stations. After a programmed
time, All unanswered transferred calls return to the Attendant with distinct audible and visual indications.
SYSTEM AVAILABILITY
Terminal Type:
Any display Multiline Terminal programmed as an Attendant Position
Required Components:
DCR-60-1/DCU-60-1 Console
OPERATING PROCEDURES
From the Attendant Position with a CO/PBX call in progress:
1.
Press the DSS key on the Attendant Add-On Console or the Attendant Position for the desired
station.
2.
Wait for ringback tone or voice announcement.
G
3.
Press
on the Attendant Add-On Console or on the Attendant Position. The call is
transferred.
4.
Hang up.
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5.
After time-out, when the transferred call is not answered, a recall tone is received at the Attendant
Position; and the LED on the assigned CO/PBX line key or Call Appearance Key returns to flashing
green.
6.
Press the CO/PBX line key with the flashing green LED to return to the call.
SERVICE CONDITIONS
General:
H
When a Transfer/Camp-On is denied, the call remains on hold at the Attendant Position Multiline
Terminal.
H
The outside line key LED flashes green on the station receiving the Transfer/Camp-On, when the
line appears on that station. The Large LED also flashes green and the LED or the ANS key
flashes red.
H
An Attendant trying to Transfer/Camp-On a call to a station may be denied, when the Multiline
Terminal is busy and receiving Tone Override.
H
Use Memory Block 4-66 (MOH or Ring Back Tone Selection) to assign MOH or Ring Back
Tone for the outside party when a trunk call is placed on hold by the Transfer key on a
Dterm, hook flash from a Single Line Telephone, or the Transfer or Hold keys at a PSII
station.
Related Features List
Feature
Feature Name
Number
A-11
Attendant Add-On Console
A-12
Attendant Camp-On
A-25
Automatic Release
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Authorization Code (New Feature)
FEATURE DESCRIPTION
Authorization Code permits a station to dial outside numbers that would otherwise be restricted. When
an access code plus Authorization Code is dialed, the station's code restriction class will temporarily
change to allow calls if permitted by a new code restriction class.
The Authorization Code can be verified or unverified based on class of service and are assigned in the
Forced/Verified Account Code table (these share the same table).
The Authorization/Account Code is part of the Station Message Detail Recording (SMDR) call record.
SYSTEM AVAILABILITY
Terminal Type:
All stations
Required Components:
None
OPERATING PROCEDURES
To enter Forced Account Code/Authorization Code from any station:
E
1.
Lift the handset or press
. .
2.
Dial Forced Account Code/Authorization Code Access Code (not set at default).
3.
Dial the Account Code.
4.
Dial the trunk access code and the outside number.
To program Forced Account Code/Authorization Code from Attendant position:
E
1.
Lift the handset or press
.
2.
Dial Forced Account Code/Authorization Code Programming Access Code (not set at default).
3.
Dial the Forced Account Code/Authorization Code Number (001~500).
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4.
Dial the Account Code (default: 10 digits).
G
5.
Press
to enter the information. The next Account Number is displayed. Repeat steps 4~5
until all desired Account Codes are entered.
E
6.
Press
to stop entering Forced Account Codes/Authorization Codes.
SERVICE CONDITIONS
General
H
Memory Block 1-8-08 (Class of Service (Station) Feature Selection 2), Page 5, LK 1 is used to
activate assign Verified or Unverified for the Forced Account Code/Authorization Code features.
H
Memory Block 1-8-08 (Class of Service (Station) Feature Selection 2), Page 6, LK 3 is used to
activate assign Verified or Unverified for the Forced Account Code/Authorization Code features.
H
When a call is made without using an authorization code, memory blocks 4-64 and 4-65 are used
to assign the code restriction class.
H
When a call is mode using an authorization code, the code restriction class is temporarily changed
and Memory Blocks 4-07 and 4-08 are used to assign the code restriction class.
H
After placing a call using an authorization code, if the Recall or Drop keys are used, the temporary
code restriction class remains with the setting assigned in Memory Blocks 4-07 and 4-08 allowing
the user to dial another non-restricted number.
H
After placing a call using an authorization code, when the station goes idle (On-hook), the code
restriction class is reset to its previous setting assigned in Memory Blocks 4-64 and 4-65.
H
A total of 500 Forced Account Codes/Authorization Codes can be entered system-wide.
H
Forced Account Codes/Authorization Codes and Account Code entries Codes are printed on the
SMDR report, if both are used.
H
The letter A is placed in front of the Forced Account Codes/Authorization Codes on the SMDR
reports to distinguish them from other Account Code entries.
H
When the Interdigit time (default is 10 seconds) expires during the user input of a Forced Account
Codes/Authorization Code, Busy Tone is generated.
H
PBR Time values apply when a Single line Telephone is used to enter a Forced Account Code/
Authorization Code.
H
Forced Account Codes/Authorization Codes can be uploaded, downloaded, or modified using
PC-based System Programming.
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Restrictions
H
A Forced Account Code/Authorization Code has a maximum of 13 digits.
H
The Authorization Code feature is only provided from intercom dial tone. Direct access to trunks is
bypassed by pressing CO Line Keys.
H
Existing restrictions (permitted by the temporary change to code restriction class) and Least Cost
Routing (LCR) assignments are applied after Forced Account Codes/Authorization Codes are
entered.
H
When a 911 call is placed, Forced Account Code/Authorization Code is overridden by the
following:
J
Emergency 911 Cut-Through is enabled.
J
Enhanced 911 (CAMA Trunk) is installed and enabled.
H
Verified and Unverified Forced Account Code/Authorization Code cannot be used in the same
Class of Service.
RELATED FEATURES LIST
Feature
Feature Name
Number
A-2
Account Code Forced/Verified/Unverified
C-19
Code Restriction
S-15
Station Message Detail Recording (SMDR)
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GUIDE TO FEATURE PROGRAMMING
1-8-07
1-8-08
Order
Memory
Attendant
Station
and
System Data Name
Function
Block
Page-
Page-
Shortcut
Line Key
Line Key
¦
, Access Code (1-, 2-, or 3-Digit) Assignment
1-1-46/47/
146, 147
+BA
48
¦
Class of Service (Attendant) Feature
1-8-07
2-8
+BTS
Selection 1
¦+BTS , Class of Service (Station) Feature Selection 2 1-8-08
5-1, 6-3
¦
, Station to Class of Service Feature
4-17
+BTT
Assignment
¦
Code Restriction Class Assignment (Day
4-07
+BTT
Mode)
¦
Code Restriction Class Assignment (Night
4-08
+BTT
Mode)
¦
, Code Restriction Class (without Authorization
4-64
+BTT
Code) Day Mode Assignment
¦
, Code Restriction Class (without Authorization
4-65
+BTT
Code) Night Mode Assignment
¦+BF
Forced Account Code Length Assignment
1-8-27
¦+BS
Card Interface Slot Assignment
7-1
¦+BA
MIF (SMDR) Assignment
7-3-02
¦+BS
MIF (LCR) Assignment
7-3-01
¦+AS
Printer Connected Selection
1-5-13
¦+AS
Printer Line Feed Control Selection
1-5-14
¦+AS
SMDR Incoming/Outgoing Print Selection
1-5-26
¦+AS
SMDR Valid Call Time Assignment
1-5-25
¦+AS
SMDR Print Format
1-5-02
¦+AS
SMDR Telephone Print Selection
4-56
¦+CSS
Com Port Baud Rate Setting Assignment
1-8-35
¦+BM
Start Time Selection
1-1-05
¦+AW
Centralized Billing Allow/Deny Selection
1-15-11
, When the system is at default this Memory Block must be programmed for the feature to be used.
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Call Arrival (CAR) Keys
FEATURE DESCRIPTION
Call Arrival (CAR) keys are available software extensions as part of 120 station numbers on the
Expanded Port Package. The Basic Port Package provides 32 station numbers and 40 CAR ports.
A Call Arrival extension assigned to a line key, can appear and ring on an individual station or multiple
stations. When a call is directed to a CAR, any station with the CAR can answer. This ensures that every
call to that group is answered promptly. Multiline Terminals may have several CAR extension
appearances depending on the application.
SYSTEM AVAILABILITY
Terminal Type:
All Multiline Terminals
Required Components:
None
OPERATING PROCEDURES
To answer an incoming outside call to the Call Arrival key on an outside or internal line call with Off-Hook
Ringing assigned:
1.
Receive off-hook ringing.
2.
Press CAR key. The first call is placed on hold, and the CAR is answered.
3.
The incoming call resides on a Call Appearance (CAP) key, or CO Line key when it is assigned on
the telephone.
To answer an incoming outside line call to the Call Arrival key on an internal call with Ringing Line
Preference:
1.
Go on-hook on an internal call.
2.
Go off-hook to answer incoming outside line call to a CAR key.
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SERVICE CONDITIONS
General:
H
Incoming outside line calls can ring on a CAR. When the call is answered, it resides on a CAP (or
CO Line key). The CAR becomes idle for another incoming call or continues to flash when another
call is waiting to be answered. When a Call Appearance key (or CO Line key) is unavailable, an
outside line call to a Call Arrival key cannot be answered.
H
Incoming internal calls to a Call Arrival key can be answered without using a Call Appearance key.
The ICM lamp (when provided) indicates a call, and when the call is put on hold, flashes at the
Conference key.
H
Go off-hook, press the Speaker key when Ringing Line Preference is assigned, press the flashing
Call Arrival key, or press the Answer key to answer Calls ringing at a Call Arrival key.
H
Call Arrival Keys can be set for Call Forward - All Call and Call Forward - Busy/No Answer.
H
Call Arrival keys can be set for Call Forward Off - Premise.
H
Off-Hook Ringing can be provided for calls ringing into CAR keys.
H
CAR keys can be assigned as a station hunting master number and/or as a member of a Station
Hunt group.
H
A BLF indication is provided on an Attendant Add-On Console for incoming calls.
H
A CAR key can be called using a DSS key from an Attendant Add-On Console or a DSS key at a
Multiline station.
H
An internal call to a CAR key is ring only. Voice announce is not available.
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Restrictions:
H
The Electra Elite IPK Expanded Port Package system can provide 112 Call Arrival keys. This
number is shared with 120 station ports.
H
The Electra Elite IPK Basic Port Package system can contain 64 Call Arrival keys. This number
includes 40 dedicated CAR key ports and 24 Shared with station ports. When 64 CAR keys are
assigned, eight port numbers can be assigned for hardware extension numbers.
H
Two software packages (Basic Port Package and Expanded Port Package) are available for
the Electra Electra Elite IPK system using the CPUI( )-U( ) ETU. Refer to the following table
for maximum system capacities for each software package.
Basic Port
Expanded Port
Item
Notes
Package
Package
Basic Terminals (Phones)
32
120
Shared Call Arrival (CAR) Keys with Basic Terminals
24
112
Dedicated Call Arrival (CAR) Keys
40
0
Basic Terminals + Call Arrival (CAR) Keys
72
120
Basic Trunks
16
64
Universal Slot
24
24
Shared MIF Slots with Universal Slots
2
2
Dedicated MIF Slot
1
1
RELATED FEATURES LIST
Feature
Feature Name
Number
C-2
Call Appearance (CAP) Keys
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Caller ID Indication (Analog Trunks)
FEATURE DESCRIPTION
Analog Caller ID can display the calling party name and telephone number or name on the LCD of the
Multiline Terminal for incoming calls. For normal incoming calls (Day or Night Ring Assignment), up to
16 Multiline Display Terminals can display the Caller ID for the incoming analog trunk. For Direct Inward
Termination (DIT) calls, the Caller ID information is displayed at the terminating station. After the CO
call is answered, the Caller ID information follows if the call is transferred.
When the MIFM-U( ) ETU with KMM(1.0)U is installed, the Caller ID information can be displayed for the
last 50 incoming calls by using the Caller ID Scroll key, if assigned.
MIFM-U10 firmware V5.00 is required for 50 Caller ID scroll buffers. With lower-level firmware, 10
Caller ID scroll buffers are provided.
SYSTEM AVAILABILITY
Terminal Type:
All Multiline Terminals with an LCD
Required Components:
COID(4)-U( ) ETU, COID(8)-U( ) ETU, COIB(4)-U( ) ETU (in COID mode), COIB(8)-U( ) ETU (in COID
mode)
MIFM-U( ) ETU with KMM(1.00)U installed when Caller ID Scrolling and Call Return is desired.
OPERATING PROCEDURES
To display a stored Caller ID using the Scroll Key:
Press the DIR key or Scroll key to display the most recent saved ID. Repeatedly press the Scroll key to
display additional Caller ID names/numbers. (A maximum of 50 Caller ID names/numbers can be
displayed.)

The Scroll key is programmed using Memory Block 4-12 (Line Key Selection for the Telephone Mode). Refer
to the Electra Elite IPK Programming Manual for instructions.
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To return a call to the number displayed on the LCD using the Scroll Key
Press the Scroll Key until the desired number to be called back is displayed. While the number is
displayed, go off hook. The system automatically accesses an outside line and dials the displayed
number.
SERVICE CONDITIONS
General:
Caller ID Indication (Analog Trunks)
H
COID(4)/(8)-U( ) ETUs, COIB(4)-U( ) ETU (in COID mode), or COIB(8)-U( ) ETU (in COID
mode) can be installed in any Interface Slot (1~8) of any cabinet (1~3).
H
The DIR key provided with the Electra Elite IPK Terminals performs the same function as
the Caller ID Scroll Key.
H
When the CO line key is flashing red (Incoming CO call), the user can press Feature + LK to
display Caller ID even when Caller ID is not normally displayed.
H
When the telephone company sends the caller name and number, the name or the number (or
both) is displayed on the LCD while the Multiline Terminal is ringing. When the telephone company
sends the caller number only, it is displayed on the top line of the LCD while the Multiline Terminal
is ringing.
H
A maximum of 15 Multiline Terminals can be assigned to display Caller ID for normal incoming CO
calls system-wide. A sixteenth Multiline Terminal can be assigned to display Caller ID for normal
incoming CO calls per CO line. These 16 Multiline Terminals constitute a Caller ID group. An
answered call can be transferred to any station in the system, and Caller ID is displayed at that
station.
H
Press the green line key where the CO call resides during a CO call, to verify the Caller ID. When
the telephone company provides both Name and Number (depending on the system assignment)
they are displayed for five seconds, followed by the remaining information.
H
When the station is assigned to receive DIT/ANA calls, Caller ID is displayed only on the Multiline
Terminal where DIT/ANA is assigned to ring. The Caller ID Indication follows the station Call
Forward setting or Station Hunting feature.
H
When a Multiline Terminal is busy, the Caller ID is displayed for an incoming call.
H
When a Multiline Terminal is set for Do Not Disturb, the Caller ID is displayed for incoming calls.
H
When a Multiline Terminal receives multiple incoming calls, the first Caller ID is displayed. After the
first call is answered, the second Caller ID is displayed.
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H
The Caller ID Indication disappears:
J
When an incoming call is answered.
J
When an internal or ring transfer call is received.
J
When Feature Access, DSS, Redial, or Feature key is pressed.
H
The Caller ID number is printed on the SMDR printout for incoming calls that are answered at
stations that can display Caller ID data. The name is not printed.
H
When a station is engaged in a voice over, whisper page, or broker's call, the station can display
Caller ID until the process ends.
H
When an incoming call is answered before Caller ID is sent, the Caller ID is not displayed.
H
The following incoming calls display Caller ID on a Multiline terminal:
J
Ordinary CO Calls
J
DIT/ANA calls
J
VRS/AA calls
J
Ring Transfer calls
J
CAR calls
J
ACD/UCD calls
J
Calls with delayed ringing
H
When a Multiline Terminal displays Caller ID with off hook ringing and receives another incoming
CO call, the Caller ID changes to the second caller.
H
When trunk name indication is assigned, the data in Memory Block 3-00 (Trunk Name/Number
Assignment) is displayed on the Multiline Terminal assigned for Caller ID indication even when a
terminal receives a caller name and number.
Scrolling Caller ID with Return Call
H
When the Scroll key is used, a maximum of 50 Caller IDs can be stored in System Memory.
When 50 Caller IDs are stored and an additional call is answered, the first Caller ID is erased from
System Memory. Press the Scroll key to display the stored Caller IDs. When you go Off-hook, the
displayed Caller ID is automatically dialed. The LCR or ARS feature is required for the Automatic
Dial Out option.
H
When Scroll key is not pressed in five seconds, the LCD returns to idle, and Caller ID disappears.
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H
When an outgoing call is made using the Scroll function, the call follows Code Restriction, Digit
Restriction, and Least Cost Routing (LCR) or Automatic Route Selection (ARS). The LCR or ARS
feature is required for the Scroll function to operate properly.
H
Caller ID data is not stored when the following conditions apply:
J
COIN
Caller ID is sent from a pay phone.
J
Out of Area
Data is sent from a CO that cannot process Caller ID data.
J
Private
Calling party disables Caller ID information for the called party.
J
Data Error
The data stream includes an error.
H
When Out of Area or Private characters are received, the MIFM-U10 ETU does not store them in
the Scroll Key buffer.
Restrictions:
H
SIE incoming calls do not support Caller ID Indication even when the Multiline Terminal is ringing.
H
The user can press the Feature key and then the flashing red CO line key (incoming CO call) to
display Caller ID.
H
Five users can access the Scroll function at the same time. IN USE is displayed on the Multiline
terminal of another user that tries to access it.
H
A maximum of 13 characters can be displayed on the LCD for Caller ID Name/Number.
H
Caller ID scrolling and automatic dial out features require installation of the MIFM-U10 ETU with
attached KMM(1.0)U.
H
When a call transferred to a station goes unanswered and is transferred again, Caller ID
information is not stored in the scrolling bin at that station.
RELATED FEATURES LIST
Feature
Feature Name
Number
A-23
Automatic Number Identification (ANI) on T-1
A-26
Automatic Route Selection (ARS)
C-17
Class of Service
E-6
Electra Elite IPK Terminals
I-6
ISDN-BRI Trunk Connections
I-7
ISDN-PRI Trunk Connections
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Feature
Feature Name
Number
L-3
Least Cost Routing (LCR)
S-15
Station Message Detail Recording (SMDR)
U4
Universal Slots
GUIDE TO FEATURE PROGRAMMING
1-8-07
1-8-08
Order
Memory
Functio
Attendant
Station
and
System Data Name
Block
n
Page-
Page-
Shortcut
Line Key
Line Key
¦+BS
Card Interface Slot Assignment
7-1
¦+BS
MIF (ANI/Caller ID) Assignment
7-3-04
¦
Caller ID Display Assignment for System
1-1-78
+AI
Mode
¦
, Class of Service (Station) Feature Selection 2
1-8-08
4-3, 4-4,
+BTS
5-7, 6-5
¦+BCT
DIT Assignment
3-42
¦+BCT
ANA Assignment
3-43
¦+AI
Caller ID Display Assignment for CO/PBX Line
3-44
¦+AI
Caller Name Indication Selection
3-53
¦+BTT
CO/PBX Ring Assignment (Day Mode)
4-01
¦+BTT
CO/PBX Ring Assignment (Night Mode)
4-02
¦+BTM
Line Key Selection for Telephone Mode
4-12
¦
Station to Class of Service Feature
4-17
+BTT
Assignment
¦
Extension Line Key Ring Assignment (Day
4-37
+BTM
Mode)
¦
Extension Line Key Ring Assignment (Night
4-38
+BTM
Mode)
¦+AI
Caller ID Preset Dial Outgoing CO Selection
4-44
¦+AI
Caller ID Display for CAR Key Assignment
4-49
, When the system is at default this Memory Block must be programmed for the feature to be used.
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Electra Elite IPK Terminals
FEATURE DESCRIPTION
The Electra Elite IPK Terminals are designed to provide ergonomic form and user-friendly functions.
With advanced digital circuitry, the IPK Dterm consists of distinct models to meet user diverse telephone
terminal needs.
SYSTEM AVAILABILITY
Terminal Type:
DTH-16LD-1 TEL
DTH-32D-1 TEL
DTH-16D-1 TEL
DTH-8D-1 TEL
DTH-8-1 TEL
DCR-60-1 CONSOLE
(IP) ITH-16D-2 TEL
ITH-8D-2 TEL
Required Components:
ESI(8)-U( ) ETU
ESIB(8)-U( ) ETU
ESIB(8)-U( ) ETU
(IP) IPD(4/8)-U( ) ETU (for IP Terminals)
Optional Components:
AD(A)-R UNIT (Adapter for Call Recording)
AP(A)-R UNIT (Analog Port Adapter [without Ringer])
AP(R)-R UNIT (Analog Port Adapter [with Ringer])
CT(A)-R UNIT (TAPI Adapter connect by RS-232C)
CT(U)-R UNIT (TAPI Adapter connect by USB)
IP-R(IPK) UNIT (IP Adapter)
BS(ACD)-R UNIT (ACD Button Unit)
BS(F)-R UNIT (French Button Unit)
BS(S)-R UNIT (Spanish Button Unit)
WM-R UNIT (Wall Mount Unit)
AC-R UNIT (AC Adapter)
(IP) AD(A)-2R UNIT (Adapter for Call Recording)
PS(A)-R UNIT (Power Failure unit for IP Phone)
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OPERATING PROCEDURES
Refer to individual feature for details.
Specifications
DTH-16LD-1
DTH-32D-1
DTH-16D-1
DTH-8D-1
DTH-8-1
ITH-16D-2
ITH-8D-2
Dedicated Function Keys
11
11
11
11
11
11
11
Line/Feature Access/
Programmable Feature
16
32*
16
8
8
16
8
Access Key
LCD (3x24)
Yes
Yes
Yes
Yes
No
Yes
Yes
Call/Message Indicator
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Adjustable Base
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Built-in Wall Mount
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Headset Jack (Built-in)
Yes
Yes
Yes
Yes
Yes
Yes
Yes
DESI Label by LCD
Yes
No
No
No
No
No
No
Receiver Volume Control for:
Handset
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Speakerphone
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Headset
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Ring Volume Control
Yes
Yes
Yes
Yes
Yes
Yes
Yes
LCD Contrast Control
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Housing Color
White or
White or
White or
White or
White or
White or
White or
Black
Black
Black
Black
Black
Black
Black
Soft Keys
Yes
Yes
Yes
Yes
Yes
Yes
Yes
* A maximum of 24 keys may be programmed as Line Keys.
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SERVICE CONDITIONS
General
H
The Electra Elite IPK Terminals with an adjustable display offer soft key operation. The LCD panel
has three lines of display, each with 24 characters. Standard features include headset jacks, wall
mount units, and adjustable-base units.
H
The Electra Elite IPK Terminals support dedicated function keys to provide easy one-touch access
to the most common telephone operations. These keys include: Feature, Recall, Conference,
Redial, Hold, Transfer, Answer, Speaker, Microphone, Directory, and Message.
H
The dial pad is detachable to allow easy customizing of a foreign language (French or Spanish), or
for Automatic Call Distribution (ACD) applications.
H
All Electra Elite IPK Terminals are Class B devices and comply with U.S. FCC regulations for office
and residential use. They also comply with requirements of the Canadian Interference-Causing
Equipment Regulations.
H
With the DTH-16LD-1 TEL, the 16-Line Keys are labeled by the LCD by assignment in system
data. The LCD also supports the LED status for trunks, Call Appearance Keys (CAP), DSS/BLF
keys, and select Feature keys/Feature Access keys.
H
Use Memory Block 4-68 (Line Key Name Assignment) to assign names to each LCD Line
Key of the DTH/DTR-16D-1 Telephone. Up to eight characters can be assigned.
H
The LCD of the Electra Elite IPK Terminals provide a volume bar indication, while adjusting the
following volume levels or controls:
J
Speaker Volume
J
Handset/Headset Volume
J
BGM Volume
J
Ring Volume/Off Hook Ring Volume
J
LCD Contrast
H
The MIC Key controls the built-in microphone during speakerphone mode and controls the handset
mute feature during handset/headset operation.
H
The DIR Key performs the same function as the Caller ID Scroll Key.
H
The MSG Key performs the function of Quick Transfer to Voice Mail (VM), and acts as a VM
access key to call the VM pilot number.
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Restrictions
H
For compatibility of Adapter Units and Terminals, refer to the following table:
Terminal
Adapter Unit
DTH-16LD-1
DTH-16LD-1
DTH-16D-1
DTH-8D-1
DTH-8-1
ITH-16D-2
ITH-8D-2
AD(A)-R
X
X
X
X
X
-
-
AP(A)-R
X
X
X
X
X
-
-
AP(R)-R
X
X
X
X
X
-
-
CT(A)-R
X
X
X
X
X
-
-
CT(U)-R
X
X
X
X
-
-
-
Button Units
BS(ACD)-R( ) UNIT
X
X
X
X
X
X
X
BS(F)-R( ) UNIT
X
X
X
X
X
X
X
BS(S)-R( ) UNIT
X
X
X
X
X
X
X
Other
WM-R UNIT
X
X
X
X
X
X
X
AC-R UNIT
X
X
X
X
X
X
X
IP Telephone Adapters
AD(A)-2R UNIT
-
-
-
-
-
X
X
PS(A)-R UNIT
-
-
-
-
-
X
X
X = Comparable
- = Not comparable
H
With non-IP Electra Elite IPK Terminals, up to two adapters can be installed in a phone. For
compatibility of multiple adapter units, refer to the following table.
AD(A)-R
AP(A)-R
AP(R)-R
CT(A)-R
CT(U)-R
IP-R(IPK)
AD(A)-R
X
X
X
X
-
AP(A)-R
X
-
X

X *1
-
AP(R)-R
X
-
X

X *1
-
CT(A)-R
X
X
X
-
-
CT(U)-R
X
X *1
X *1
-
-
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IP-R(IPK)
-
-
-
-
-
X = Compatible
- = Not compatible
*1 = The Voice Application of CT(U) cannot be used when installed with AP(A/R)-R UNIT.
H
With Electra Elite IPK IP Terminals, only one adapter (the AD(A)-2R UNIT or PS(A)-R UNIT) can
be installed in a phone.
H
The AC-R UNIT (AC Adapter) is required when any of the following adapters are installed in a
Dterm IPK Terminal:
J
AP(R)-R
J
CT(U)-R
J
IPR-R UNIT (if in-line power, power over Ethernet, is not provided)
J
DCR-60-1 Console
H
The AC-R UNIT (AC Adapter) is required for the ITH-16D-2 and ITH-8D-2 telephones if in-line
power, power over Ethernet, is not provided.
H
The WM-R UNIT (Wall Mount Unit) is required when any adapter is installed in an Electra Elite IPK
Terminal and the terminal is to be wall mounted.
RELATED FEATURES LIST
Feature
Feature Name
Number
A-7
Ancillary Device Connection
E-7
Electra Elite Terminal Migration
E-2
Electronic Volume Control
F-6
Full Duplex Handsfree
F-8
Full Handsfree Operation
H-3
Handsfree Dialing and Monitoring
O-1
Off-Hook Ringing
S-9
Softkeys
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GUIDE TO FEATURE PROGRAMMING

1-8-07
1-8-08
Order
Memory
Attendant
Station
and
System Data Name
Function
Block
Page-
Page-
Shortcut
Line Key
Line Key
¦+BS
Telephone Type Assignment
7-2
¦+BTM
Line Key Selection for Telephone Mode
4-12
¦+BTM
Multiline Terminal Type Selection
4-50
¦+BTM
LCD Line Key Name Assignment
4-68
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Electra Elite Terminal Migration
FEATURE DESCRIPTION
Electra Elite Terminal Migration allows an Electra Elite IPK customer to protect their investment in
terminals when purchasing Electra Elite IPK systems. Electra Elite Multiline Terminals can be easily
used with the Electra Elite IPK systems. With very few exceptions, all terminal features and abilities that
are possible on Electra Elite 48/192 are also possible with the Electra Elite IPK system.
SYSTEM AVAILABILITY
Terminal Type:
Electra Elite multiline Terminals
Required Components:
ESI(8)-U( ) ETU
ESIB(8)-U( ) ETU
ESIE(8)-U( ) UNIT
OPERATING PROCEDURES
Refer to individual feature for details.
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SERVICE CONDITIONS
Restrictions
H
Dedicated Function Keys for Microphone, Directory, and Message are not provided with Electra
Elite Multiline Terminals.
H
The Full Duplex handsfree feature is only supported by the Electra Elite Terminals with an HFU-U
Unit installed.
H
Electra Professional Multiline Terminals are not supported by the Electra Elite IPK system.
RELATED FEATURES LIST
Feature
Feature Name
Number
A-7
Ancillary Device Connection
E-6
Electra Elite IPK Terminals
E-2
Electronic Volume Control
F-6
Full Duplex Handsfree
F-8
Full Handsfree Operation
H-3
Handsfree Dialing and Monitoring
O-1
Off-Hook Ringing
S-9
Softkeys
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Electronic Volume Control
FEATURE DESCRIPTION
Electronic Volume Control is provided on all Multiline Terminals to allow easy changes to the LCD
contrast on Multiline Display Terminals, Off-Hook Ringing volume, Station Ringing volume, and Handset/
Station Speaker volume.
SYSTEM AVAILABILITY
Terminal Type:
All Multiline Terminals
Required Components:
None
OPERATING PROCEDURES
To change the LCD contrast for Multiline Display Terminals:
E
1.
Press
to go off-hook.
2.
Dial default Access Code FK.
3.
Dial B from the dial pad.
4.
PressM to adjust LCD contrast (^ to increase or v to decrease).
5.
Go on-hook.
- OR -
While the station is idle, pressM to adjust LCD contrast (^ to increase or v to decrease).
To change the off-hook ringing volume:
1.
Go off-hook with the handset.
2.
Dial default Access CodeFK.
3.
Dial A from the dial pad.
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4.
PressM to control off-hook ringing volume (^ to increase or v to decrease).
5.
Go on-hook.
To change the station ringing volume:
E
H
Press
to go off-hook.
6.
Dial default Access CodeFK.
7.
Dial A from the dial pad.
8.
Press M while the station is ringing to control ringing volume (^ to increase or v to decrease).
9.
Go on-hook.
To set the handset receiver volume:
1.
Go off-hook with the handset.
2.
PressM to control handset receiver volume (^ to increase or v to decrease).
To set the speaker volume:
E
1.
Press
to go off-hook.
2.
PressM to control speaker volume (^ to increase or v to decrease).
3.
Go on-hook.
- OR -
While using the speakerphone, pressM to adjust the volume (^ to increase or v to decrease).
SERVICE CONDITIONS
General:
H
Multiline Terminal users can further increase station volume by pressing Feature + 2 during internal
calls.
H
LCD contrast, off-hook ringing volume, station ringing volume, and speaker volume adjustments
are saved in system memory.
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H
The LCD of Electra Elite IPK Terminals provides a volume bar indication while adjusting the
following volumes or controls:
J
Speaker Volume
J
Handset/Headset Volume
J
BGM Volume
J
Ring Volume/Off Hook Ring Volume
J
LCD Contrast
RELATED FEATURE LIST
Feature
Feature Name
Number
E-6
Electra Elite IPK Terminals
E-7
Electra Elite Terminal Migration
F-8
Full Handsfree Operation
H-3
Handsfree Dialing and Monitoring
O1
Off-Hook Ringing
GUIDE TO FEATURE PROGRAMMING

1-8-07
1-8-08
Order
Memory
Attendant
Station
and
System Data Name
Function
Block
Page-
Page-
Shortcut
Line Key
Line Key
¦
, Access Code (1-, 2-, or 3-Digit) Assignment
1-1-46/47/
049
+BTT
48
¦+BTT
Receiving Volume Selection
4-92
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Elite ACD Plus
FEATURE DESCRIPTION
Elite ACD Plus is an Automatic Call Distribution ETU that supports up to 40 agents and 12 supervisors.
This feature allows any incoming DIT, ANA, DID, or CO Ring Transfer call to terminate at a prearranged
ACD Group of agents. The incoming call is either distributed to the agent that has been idle the longest
or in accordance with a programmed preference level. Operation includes Automatic Attendant (AA),
ACD only, or both AA and ACD.
The Administration Program uses a Local Area Network (LAN) that allows one administrator and up to
five remote PCs, depending on site license, to monitor ACD statistics and generate reports.
An agent or supervisor can be an active member in up to four ACD Groups and can be logged on and
receive calls from all four groups.
SYSTEM AVAILABILITY
Terminal Type:
Electra Elite IPK or Dterm Series i Multiline Terminals with softkeys
- OR -
Electra Elite or Dterm Series E Multiline Terminals with softkeys
Required Components:
ACD(8)-U( ) ETU
MIFM-U( ) ETU (for PC Programming during setup)
OPERATING PROCEDURES
Refer to Automatic Call Distribution Manual:
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CALL PROCESSING
DESCRIPTION
Abandoned Call Search
Abandoned incoming calls are not connected to agent positions. The system removes them from the
queue on trunks that provide calling party disconnect supervision.
Call Distribution to Agents
Two methods can be used:
H
Longest Idle
Calls are automatically and uniformly distributed to the agent in an ACD Group that has been idle
the longest. When incoming calls are holding the oldest call is connected to the first available
agent.
H
Preferred
Calls are automatically distributed among idle agents according to an assigned priority level of 1
(first) to 9 (last) When agents have the same priority, the system connects the call to the longest
idle agent in that priority.
Call Transfer to ACD Group Queue
CO Trunk calls that terminate to a normal station, ACD agent, or supervisor can be transferred to an
ACD Group Queue.
Night Service
The administration program assigns ACD Groups to follow or ignore night mode. When an ACD Group
is in night mode, the system can route incoming ACD calls to an Internal Station/Attendant or Night
Announcement, or perform a Centrex Transfer.
Overflow
When all agents are busy, and calls have been held in queue for more than a specified time, overflow
allows calls to be directed to an assigned station, Station Hunt Group, another ACD Plus queue, or Off-
site using Centrex Transfer.
Queuing
All incoming calls for ACD Groups are placed in queue when no agent is available. A queue provides
first in-first out sequence for call processing.
Pilot Numbers
A system programmed pilot number is the entry point for calls to an ACD Group. A pilot number
corresponds to a Call Arrival key appearance in the Electra Elite system. Each queue has an individual
CAR key. Do not program An ACD Group Pilot Number in a station hunt group because Station Hunt
has priority over ACD.
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SERVICE CONDITIONS
General:
H
PC Programming (SAT) is required to assign One-Touch keys on the ports of the ACD(8)-U( ) ETU
during installation and/or adding or removing phones to be used by Agents.
H
When using Memory Block 4-10 (Station Number Assignment) with ACD Plus running, and any
data is written using the transfer key, all ACD agents are logged out.
H
ACD Plus resets when System Refresh is performed, and all ACD Agents are logged out.
H
Calls are answered first in-first out.
H
Calls are distributed to the longest-idle agent or according to the priority level assigned to an agent.
H
Elite ACD Plus can be programmed per Queue to follow or ignore night mode.
H
Maximum programming assignments for ACD Groups and Agents are listed below:
J
120 Agents per system (No supervisors
J
12 Supervisors per system (108 Agents)
J
120 Agents can be assigned to one ACD Group
J
40 Agents and 12 Supervisors can be logged in at the same time
J
Four ACD Groups per system
Restrictions:
H
For Multiline Terminals system wide, direct trunk appearances of CO lines that are handled by ACD
Plus are not supported. Multiline Terminals must have Call Appearance (CAP) keys assigned to
handle ACD Plus Calls.
H
Only 40 agents and 12 supervisors can be logged on at the same time to any or all of the ACD
queues, depending on programming.
H
When the agent in the ACD Group where a call terminates does not answer after a programmed
number of rings, the call is put back in the queue and goes to the next available agent or follows
overflow.
H
Only one system administrator can be connected to the server anytime.
H
Up to five remote monitors can be connected to the server at the same time.
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System Conditions:
H
The Flash ACD hardware connects to the Electra Elite through ports recognized by the KSU as
Digital Voice Mail ports. Eight ACD ports are supported.
H
Voice Prompts and firmware are stored in Flash Memory on the Elite ACD(8)-U( ) ETU.
H
If a K-CCIS trunk is on hold, the Specified Line Seizure access codes can be used to retrieve the
call from its held state.
H
The Elite ACD Plus can support and distribute incoming calls from a remote K-CCIS office.
AGENT AND SUPERVISOR FUNCTION
DESCRIPTION
Assistance
During an ACD call, An agent can press a programmed Feature Access or One-touch key to
automatically place the active call on hold and call the supervisor for assistance.
Break Mode
The agent can use a softkey to take a position out of ACD Mode for a break from work without logging
off.
Wrap Mode
The agent can use a softkey to take a momentary break to process the previous call. This allows the
agent to finish paper work and discuss the call with a supervisor.
Logon/Logoff
An agent can logon by dialing the pilot number for the ACD port and following displayed prompts.
Operating statistics are collected until the agent performs logoff by pressing the logoff softkey on the
agent position.
Non-ACD Call
An agent or supervisors can receive a transferred call or a call directly from dial trunks ( e.g., Tie Line,
DID, or DIT). Transferred ACD calls from another agent or ACD calls on hold by another agent are
counted as non-ACD calls by MIS when they are picked up by agents in another Group.
Headset Answer/Release
An agent using a handset can press a programmed Headset On/Off Line Key to answer or release an
ACD call.
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Headset Volume Control
An agent can control the volume of the headset independently of the volume of the handset.
Control of Night Mode
The supervisor can activate or deactivate Night Mode using an NT key programmed on a Feature
Access or One-Touch key on the supervisor terminal. A supervisor can also place an individual queue in
night mode after logging on, using softkeys. Each queue can be set to follow or ignore night mode.
Monitoring (Barge-In)
The supervisor can monitor calls at an agent position using a key operation on the supervisor terminal.
The conference LED is on at each involved terminal during monitoring.
SERVICE CONDITIONS
General:
H
The LED for a Call Appearance key used to transfer a call to an ACD pilot number remains on until
the call is answered by the ACD(8)-U( ) ETU.
H
After the agent dials the ACD(8)-U( ) ETU, all agent functions are accessed using softkeys.
H
Any agent in an ACD Group can press their logoff key to busy out the station. The station user can
then originate calls or receive calls directed to the station number but not to the ACD Group
number.
Restrictions:
H
An agent can logoff or enter Break or Wrap mode only when the station is idle. The agent can
request these conditions by pressing the applicable softkey during an ACD call. The last entered
request is carried out when the telephone returns to idle.
H
An agent cannot receive another ACD call while an existing ACD call is on hold. After the held call
is terminated, the agent can then receive ACD calls.
H
Agents and supervisors must have a DTP/DTR/DTU terminal with softkeys.
H
Agent telephones always follow forwarding including ACD calls. The forwarding times must be
verified to ensure that they do not conflict with agent operation.
H
Incoming ACD calls cannot be received during Break or Wrap Mode.
Data Assignment:
H
A default alert tone is provided for Barge-In Monitoring. The tone can be disabled in system
programming.
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AUTOMATED ATTENDANT FUNCTION
SERVICE CONDITIONS
General:
H
For Centrex lines, the AA can transfer a call to any valid Centrex number using Centrex service.
After the call is transferred at the Central Office, it does not use any Electra Elite trunk lines.
H
Additional hardware is not required to support Automated Attendant.
Restrictions:
H
Supervisors can record AA and ACD queue messages again using the telephone. The maximum
message lasts 90 seconds.
H
Automated Attendant (AA) allows a caller to direct dial a valid extension defined by the
Administration application or one-key dialing only while a message is playing, when direct dial is
enabled.
H
When caller does not select an Automated Attendant transfer option after the AA message finishes
playing, the caller is automatically transferred to the default transfer number. When a default
transfer number is not assigned, the AA message replays.
H
Elite ACD Plus can be programmed to answer lines with AA while sending others directly to the
ACD queue.

The DIT assignment bypasses the Automatic Attendant function for any trunk.
ANNOUNCEMENTS FUNCTION
DESCRIPTION
By default, all announcements except the AA and On-Hold message are recorded. Using the
Administration program, most messages can be allowed or denied per group. Both AA messages and
the Numbers in Queue messages are shared by all groups. The supervisor can login by telephone to
ACD and change any message when granted access rights for the group. Recordings can also be
changed using the Administration program by uploading a voice file in the correct format from the PC.
All prompts must be recorded or converted to 8KHz OKI ADPCM format.
The numbers prompt must be in BICOM Indexed Play File Format with silence compression in addition
to the requirement listed above.
Automated Attendant Messages
A standard greeting that is not recorded at default and an error message that plays when an invalid
selection is dialed are included. Both messages are shared by all groups.
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ACD Greeting Message
A caller hears the message that is recorded per group when agents are not available to answer a call.
The Administration program can set this message to play first even when available agents are idle.
Numbers in Queue Messages
These messages are shared by all groups, can be recorded by the Supervisor using a telephone, and
contain the numbers played for queue depth. During recording by telephone, the number to speak is
shown in the display. When a voice file from a PC is used, the message must be in indexed play format
or the queue depth feature does not work.
ACD On-Hold Message
This message (recorded and enabled per group) plays after the ACD Greeting and Refresh 1 and
Refresh 2 messages. By default this message is not recorded.
ACD Refresh Message 1
This message (recorded and enabled per group) plays at programmed intervals for callers that remain in
queue. It plays after the ACD Greeting and before ACD Refresh Message 2.
ACD Refresh Message 2
This message (recorded and enabled per group) plays at programmed intervals for callers that remain in
queue. It plays after the ACD Greeting, ACD Refresh Message 1, and On-Hold messages.
Night Message
This message (recorded and enabled per group) is played when a group is in night mode and the
message is enabled for that queue.
ACD Queue Status Header
This message (recorded and enabled per group) is used with the queue depth feature to indicate the
place in the queue. By default it states: "you are caller number" followed by the prompt that plays the
correct place for the caller.
ACD Queue Status Trailer
A message (in queue) that is recorded and enabled per group is played after the Queue status header
and Numbers Message.
SERVICE CONDITIONS
General:
H
When all agents in the ACD group where a call is terminated are busy, the call waits in queue until
an agent is available. The caller receives announcements, queue depth indication or Music on
Hold.
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H
Each caller hears every announcement from the beginning.
H
When an agent becomes available, the caller is immediately connected even when an
announcement is in progress.
Restrictions:
H
The maximum time for any message is 90 seconds.
H
DIT/ANA, CO Ring transfers, AA transfers, or DID/Tie Line calls must be directed to an ACD pilot
number to receive announcements.
H
When all ACD ports are busy, the incoming caller continues to hear ringback tone or Music on Hold
until an ACD port is available.
H
Only seven calls can be connected to the ACD(8)-U( ) ETU and receive announcements at the
same time. Port 1 is reserved for agents to logon during heavy traffic. A maximum of 64 trunks
can be supported.
Data Assignment:
H
The answering time after the incoming CO/PBX call rings can be programmed per trunk when
using Automated Attendant.
RELATED FEATURE LIST
Feature
Feature Name
Number
S-9
Softkeys
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GUIDE TO FEATURE PROGRAMMING

1-8-07
1-8-08
Order
Memory
Attendant
Station
and
System Data Name
Function
Block
Page-Line
Page-
Shortcut
Key
Line Key
¦+BS
Card Interface Slot Assignment
7-1
¦+BS
Telephone Type Assignment
7-2
¦+BK
Call Arrival Key Block Assignment
1-2-04
¦+BA
Access Code (1-, 2-, 3-Digit) Assignment
1-1-46~48
063, 064
¦+BTS
Class of Service (Station) Feature Selection 2
1-8-08
6-5
¦+BCT
DIT Assignment
3-42
¦+BCT
ANA Assignment
3-43
¦+BTT
CO/PBX Ring Assignment (Day Mode)
4-01
¦+BTT
CO/PBX Ring Assignment (Night Mode)
4-02
¦+BS
Station Number Assignment
4-10
¦+BTM
Line Key Selection for Telephone Mode
4-12
¦+BTT
Intercom Master Hunt Number Selection
4-14
¦
Intercom Master Hunt Number Forward
4-15
+BTT
Assignment
¦
Station to Class of Service Feature
4-17
+BTT
Assignment
¦
Extension Line Key Ring Assignment (Day
4-37
+BTM
Mode)
¦
Extension Line Key Ring Assignment (Night
4-38
+BTM
Mode)
¦+BTT
MOH or Ring Back Tone Selection
4-66
, When the system is at default this Memory Block must be programmed for the feature to be used.
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Electra Elite Enhancement Guide to IPK
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Document Revison 1
Electra Elite IPK
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External Zone Paging (Meet-Me)
FEATURE DESCRIPTION
External Zone Paging (Meet-Me) allows up to three zones of External Zone Paging plus All Zone
External Paging. The user can locate personnel quickly using external paging. An external speaker can
be installed in a noisy area where a telephone would not be appropriate. All Zone External Paging
enables emergency announcements to be made to all areas quickly. The Meet-Me function allows the
paged party to respond quickly to the paged call.
With the Electra Elite IPK system, a single external paging zone output is built into and provided
with the basic B64-U20 KSU.
SYSTEM AVAILABILITY
Terminal Type:
All Multiline Terminals
Required Components:
ECR-U( ) ETU and a 1- or 2-way amplifier
OPERATING PROCEDURES
To originate using a Multiline Terminal:
1.
Lift the handset.
2.
Dial the Access CodeEE~EI (as set in default) for the required zone, or press the
programmed Feature Access or One-Touch key.
To answer using a Multiline Terminal:
1.
Lift the handset.
2.
Dial the Meet-Me Access Code (EJ, when the page is an Internal/External Page, or
EL, when the page is an External Page, as set in default), or press the programmed Feature
Access or One-Touch key.
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Electra Elite IPK
Document Revision 1
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To originate using a Single Line Telephones: