ADMIN GRAPHICAL
MANAGER
Installation

Manual

I&M
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October, 2003

Rev. 1.9

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Admin Graphical Manager 1

Installing Admin Graphical Manager
Installing Admin Graphical Manager
Insert the Perfect Voice Documentation Library CD. From the Home screen, select "Installation &
Maintenance", select "Admin Graphical Manager" and "Install Admin Graphical Manager Software".
Follow the instructions to install the software.

Connecting Admin Graphical Manager to the Voice Mail
Direct Connect
Connect a laptop/PC to the CONSOLE PORT (COM 2) of the voice mail system with a standard 9 to 9 null
modem cable. Use the Admin Graphical Manager software to set up the com port and connect to the voice
mail system.

Direct Connection Diagram

Voice Mail
Admin Graphical

(COM 2 /
Manager
Console
Null modem cable
Serial port on

Port)
laptop/PC
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Modem Connect
When the voice mail system boots, by default, the internal modem is initialized and the CONSOLE port
(COM 2) is active and set at 57600 baud. Use the Admin Graphical Manager software to set up the com port
and connect to the voice mail system.

Modem Connection Diagram

Admin Graphical

Manager
Any Voice Mail
Phone line
Internal or external
port

modem

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Setting up the System
Setting up the System - Overview
Perform the following steps to set up the voice mail system using Admin Graphical Manager:
1. Set up the Com Port
2. Connect to voice mail system
3. Set up PBX, Dialplan, Single Digit Options, and Business Hours using the Install Wizard

Step 1: Set up the COM Port
From the Main Menu, select Communications -- Com Port Setup
Decide whether it will be a Direct Connect or Modem Connect. Specify whether this is a direct
connection or a modem connection. If you are connecting via a modem, verify whether the number
you are calling rings into an auto attendant or not. The instructions for connecting under the three
scenarios are listed below.

Direct Connection
If Direct Connect, ensure that the laptop/PC is connected to the CONSOLE PORT (COM 2) of the voice
mail system with a standard 9 to 9 null modem cable.
Select Direct Connect
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Select the COM port of the local PC from the drop down list.
Select 57600. (Options are 9600, 57600 and 115200. If
experiencing problems at 57600 select 9600. Select 115200
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if connecting to a Dialogic platform.)
Click Save & Exit

Modem Connection when the number is answered by an Auto Attendant
When using this method, the auto attendant check box should be checked, the system will dial the number
for you, pause the number of seconds entered in the pause field, and then automatically dial the #*# code to
activate the modem. Verify that the pause is long enough so that the #*# is dialed during the greeting of the
automated attendant.
Select Modem Connect
Click Find Modem Port to locate the modem of the local PC. The name of the modem will now be
listed in the top drop-down field or select the modem port from the drop-down list.
Select 2400 from the second drop-down list. (Options are 1200 and 2400.)
Enter Phone Number: Enter the telephone number to dial into the voice mail system. (If this
telephone number rings to an auto attendant, be sure that the auto attendant box is checked. It is not
necessary to enter the #*# code after the telephone number.)
Pause: Enter the number of seconds to pause before dialing the modem connect code. Ensure that
the pause is long enough to give the system time to dial the #*# code.
Modem Connect: Enter the code to connect to the voice mail system (#*#).

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Auto Attendant: Check Auto Attendant if the automated attendant on the voice mail system is
answering the telephone.
Click Save & Exit.

Modem Connection when the number is not answered by an Auto Attendant
When using this method, the auto attendant check box should not be checked. The system will not dial the
number for you. Instead, you must press the connect button and then dial the number via your telephone.
Select Modem Connect
Click Find Modem Port to locate the modem of the local PC. The name of the modem will now be
listed in the top drop-down field or select the modem port from the drop-down list.
Select 2400 from the second drop-down list. (Options are 1200 and 2400.)
Pause: This field is not used when the number is not answered by an Atuo Attendant.
Modem Connect: Enter the code to connect to the voice mail system (#*#).
Auto Attendant: Make sure this field is NOT checked when the number is not answered by an
automated attendant.
Click Save & Exit

Step 2: Connect to the Voice Mail System
The way you connect to the voice mail system is dependent upon whether you have a direct connection,
modem connection answered by an auto attendant, or modem connection not answered by an auto attendant.
You should also verify that the com port is set up correctly. See Step 1: Set up Com Port.
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Direct Connection or Modem Connection Answered by an Auto Attendant
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NOTE: If you are using a direct connection, ensure that the laptop/PC is connected to the CONSOLE
PORT (COM 2) of the voice mail system with a standard 9 to 9 null modem cable.
From the Main Menu, select Communications Connect
When the system is connected, a "Connected" pop-up displays on the screen. If the "Connected"
pop-up does not display, select Connect again. (A couple of reasons that the system may not
connect include: the system may be currently performing a task that is using all the system
resources, or it may have been left in a non-normal state by another User.
NOTE: When you are connected, the red status "light" located on the bottom right-hand corner of the
screen turns green.

Modem Connection Not Answered by an Auto Attendant
From the Main Menu, select Communications Connect
A pop-up displays on the screen.
Dial the number via your telephone.
When someone at the site answers, ask them to transfer you to the voice mail system.
When you hear the main greeting, click the OK button on the screen pop you received after you
selected Connect above. The system will dial #*# to activate the remote modem.
Hang up the telephone.
NOTE: When you are connected, the red status "light" located on the bottom right-hand corner of the
screen turns green.

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Step 3: Set up PBX, Dialplan, Single Digit Options, and Business Hours
using the Install Wizard
From the Main Menu, select Install Wizard -- PBX-Dialplan-Hours
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Select PBX: From the drop-down list, select the PBX connected to the voice mail system. Click
Execute to update the voice mail system. NOTE: When you click "Execute", the voice mail
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system is updated with the new information. Allow several minutes for the system to complete the
changes before moving on to dial plan configuration.
Select Dial Plan: From the drop-down list, select the desired dial plan. (If you wish to create a
custom dial plan, see page 21.) Click Execute to create the mailboxes on the voice mail system.
When you click "Execute", the mailboxes are created on the voice mail system. Allow time for the
system to update before moving on to business hours. NOTE: It is important to pay close attention
when selecting a dialplan. Be absolutely certain of the dialplan you want before you begin this step.
Once you have executed a pre-configured dialplan, it is not possible to select a different pre-
configured dialplan without deleting the range of mailboxes. To delete a range of mailboxes, select
Advanced Options Screens. Log into SCREENS Select Receptionist User Directory. Press F7
to delete the range of Users that have already been created. All local configuration information,
personal greetings, names, and messages will be lost.
Single Digit Setup: Single Digit Options may be set up to transfer callers to another extension
(Transfer Only) or play an audiotext message to callers (Audiotext). The number of options
available (6 or 8) is dependent on the telephone system.
NOTE: A Single Digit Option may be set up to both transfer to an extension and play audiotext.
However, only one of these functions will be active at a time, depending on the call blocking status
of the mailbox. If you select "Audiotext" and enter an extension number in the Extension field, the
call blocking feature is activated. You may now toggle this Single Digit Option between Audiotext
and Transfer Only. If you have no plans of transferring with this Single Digit Option and you do
not want to hear the call blocking option, remove the extension.

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o Select "Transfer Only" and enter an
extension to transfer callers to another
extension or select "Audiotext" to
activate call blocking and play a
message to callers.
o Operator Extension: The default
Operator extension for the voice mail
system is 0. To change the operator
extension, enter it in this field.
(Whether a caller dials 0 or does not
dial anything from the main greeting
he or she is directed to the extension
programmed for mailbox 0. The
voice mail system is pre-programmed
with the extension 0 for mailbox 0.
To transfer to a different extension,
enter it in the field.)
o Fax Extension: Enter the extension
of the fax machine. The voice mail
system will automatically transfer to
this fax extension when fax tone is detected.
o Click Execute to update the voice mail system.
o Click Close.

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Select Business Hours: In the "Open" column, select the time you want the open greeting to begin
playing. In the "Closed" column, select the time for the after-hours greeting to begin to play. Click
Execute to update the business hours on the voice mail system. NOTE: When you click "Execute",
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the voice mail system is updated with the new information.
Click Close.

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Editing the Database
If you wish to edit the database:
1. Retrieve Database from System.
2. Create and Edit Mailboxes.

Step 1: Retrieve Database from System
From the Main Menu, select Mailbox -- Get Database
When the database has been retrieved, a screen displays stating that the database is ready for
editing. (The mailboxes you created in step 3 above will be listed.)

Step 2: Create and Edit Mailboxes
Creating Mailboxes
In step 3 (Set up PBX, Dialplan, Single Digit Options, and Business Hours using the Install Wizard),
mailboxes were created using the Install Wizard. If you wish to create a custom dial plan, see "Creating a
Custom Dial Plan, page 21.
To create additional mailboxes:
From the Main Menu, select Mailbox -- Create
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User ID start: Enter the first User ID to create.
User ID end: Enter the last User ID to create.
User Type: From the drop-down list, select the type
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of User(s) to create. Below is a listing of the types of
Users.
o U-Normal User: This is the standard type of User. This User type is normally associated
with a person in an organization.
· 2 personal greetings, 20 seconds in length
· 25 messages at 120 seconds in length
· User mode starting menu is the Message Management Menu
· Pager notification and message waiting light
o D-Audiotext: This User type is used to define an audiotext mailbox. This type of User is
not associated with a person. A caller who selects a User of this type is not transferred to an
extension, nor is the caller allowed to leave a message for the User. Only a message plays,
after which, the caller is placed back to the whattodo.
· 1 personal greeting, 60 seconds in length
· No messages
· User mode starting menu is the Call Management Menu
o U-Mailbox Only: The Mailbox Only / Outside Users are individuals who do not have a
physical extension number on the telephone system, but need voice messaging service. The
mailboxes function just like those of the normal User. The only difference is that, since
there is no telephone to transfer the caller to, the voice mail system immediately plays the
personal greeting for this type of mailbox as soon as the caller enters an Outside User ID.
Since Outside Users do not have physical extension numbers on the telephone system, it is
their responsibility to check frequently for new messages.
· 1 personal greeting, 20 seconds in length
· 25 messages at 120 seconds in length

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· User mode starting menu is the Message Management Menu
· Pager notification
o T-Single Digit Menus: This type of User allows Single Digit Menu options to be defined
from this User ID. These single digit options may be selected by the caller from the
personal greeting of this User. For example, when a caller to an automobile dealership is
prompted to press 1 for Sales (Type T User), the personal greeting for User ID 1 then
prompts the caller to press 1 for new car sales or press 2 for used car sales. The additional
single digit options of 1 and 2 are defined User ID 1. Type T Users may be linked to other
Type T Users to create menu layering. Refer to "Creating Single Digit Menu Mailboxes",
page 12, for more information.
o B-Broadcast ID: This User type is used to define a public broadcast distribution list. When
a User sends or forwards a message to this User (Message Management options 5 and 6),
the message is actually sent to all Users on the type B User's private distribution list 0. A
type B User exists solely to provide a mechanism for Users on the system to broadcast
messages to a group of other Users without having to maintain their own private
distribution list. Examples of public distribution lists include "everyone in Sales." The
System Administrator is responsible for maintaining the list when necessary (i.e., staffing
changes in the Sales department). Note that callers can never select a type B User as the
destination for a message.
o U-Normal User with SMDI: This is the standard type of User with SMDI integration.
This User type is normally associated with a person in an organization.
· 2 personal greetings, 20 seconds in length
· 25 messages at 120 seconds in length
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· User mode starting menu is the Message Management Menu
· Pager notification and message waiting light

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User Type Number of Personal
Max
Message
Login
Notification
Message
Personal
Greeting
Messages
Length
Start
Type
Expiration
Greetings
Length
Menu
Normal
2
20 secs
25
120 secs
Message
Light, Pager
Default
Mgt.
Mailbox-
1
20 secs
25
120 secs
Message
Pager Only
Default
Only
Mgt.
Audiotext 1 60
secs 0 N/A
Call
Mgt.
N/A N/A
Single
1 60
secs 0
N/A
Main N/A N/A
Digit
Menu
Operator 2 20
secs 25 60
secs
Message N/A Default

Editing Mailboxes
From the Main Menu, select Mailbox -- Edit. You will be prompted
to select the mailbox you wish to edit. You may also double-click
the mailbox from the Mailbox view list.
The User Setup screen is displayed.

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Instance
This field specifies the Instance to which this User belongs. This must be an existing Instance number.
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This field is set when adding a new record. It cannot be edited after the record has been created.
User ID
This field specifies the one to eight digit number used by callers and other Users to access this User. For
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example, this is the "extension" that callers enter to reach this User. Valid ranges for this field range
from 0 to 99,999,999. This field is set when adding a new record. It cannot be edited after the record has
been created.
User Type
This field describes the basic configuration of this User record. Note that for some User Types, certain
fields are meaningless and are therefore, not accessible.

GENERAL SETUP
User Name
This field normally specifies the name of the User. It is not a required field, except for reporting
purposes.
Department
This field normally specifies the department associated with the User. It is not a required field, except
for reporting purposes and departmental distribution list creation.
Directory Name
This field is used to compose the directory assistance "number", used in name searches. This can be
letters A-Z (case insensitive) or numbers 0-9. If letters are used, they are converted to numbers in the
Directory Num field. The name should match system configuration of first or last name preferences
directory.

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Directory Num
This field indicates the numeric sequence associated with the Directory Name field spelling or the
directory assistance listing specified by the User during Quick Setup or User Setup. This field cannot be
modified directly from Admin Graphical Manager or SCREENS, but can be modified indirectly by
entering information into the Directory Name field. Likewise, this field can be specified directly from
Quick Setup or User Setup. The letters are translated into numeric digits as follows.
These
translate to
These
translate to
These
translate to
letters...
letters...
letters...
Q,Z 1
G,H,I
4 P,R,S
7
A,B,C 2
J,K,L 5
T,U,V 8
D,E,F 3
M,N,O 6
W,X,Y 9

NOTE: If multiple matches are found, a list of user choices will be presented.
End Call After?
This field specifies whether or not to override the Instance default value of Endcall?. If this field is
set to 'D' (DEFAULT), the instance default is used. If it is set to 'A' (ASK), then the caller will be asked
if they wish to continue this call. If set to 'Y' (YES) then the call will be terminated. If set to 'N' (NO)
then the call will return to the WHATTODO prompt.
Login Start Menu
When the User logs in to the system, this is the first menu heard.
Reset Password
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If checked and the record is saved, the password for this User will be reset to the default.
AUTO ATTENDANT
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Extension
This field specifies the physical extension or dialstring for this User ID. This is usually identical to the
user's physical extension number (the actual telephone system extension number). This is what gets
substituted for the "@" in the Line Parameter database dialstrings. It is also used by NOTIFY to perform
"Notify Desk" or "Message Waiting lamp", with the variable $(UDT:EXTENSION). For some
applications, more complex dialstrings may be used. In particular, dialstrings that perform switch-hook
flash ("S") or hang-up ("H").
To perform a blind transfer, DO NOT use the old style of appending a YH to the extension. Instead, set
the TRANSFER TYPE to H.
The following are the dialstring characters used by the voice mail system:
Character
Meaning
1, 2, 3, 4, 5, 6, 7, 8, 9, *, 0, #, A, B, C, D
These specify the corresponding DTMF.
X
This specifies a 55 ms pause
Y
This specifies a 500 ms (1/2 second) pause
Z
This specifies a 1 second pause
P
This causes a switch to pulse dialing. No actual dialing is
performed until the next dialing character is received. For
example, to pulse dial 456, specify P456 as the dialstring.

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T
This causes a switch to DTMF tone dialing. No actual
dialing is performed until the next dialing character is
received. For example, to tone dial 456, specify T456 as the
dialstring. Note that by default, the voice mail system dials
DTMF tones. This dialstring character should only be used
if pulse dialing was previously done.
S
This specifies a switch-hook. The time of the switch-hook
is specified in the driver configuration file with the
FLASHTIME command in terms of 55 ms clock ticks. The
resulting switch-hook time is precise to within +0 and -55
ms.
E
This specifies a high precision switch-hook whose timing is
110 ms and is precise to within +4 ms.
F
This specifies a high precision switch-hook whose timing is
500 ms and is precise to within +4 ms.
G
This specifies a high precision switch-hook whose timing is
750 ms and is precise to within +4 ms.
Q
This causes the voice mail system to immediately go on-
hook.
H
This specifies a hang up.

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Transfer Type
This field specifies the type of transfer used by the automated attendant when directing calls to this
User. The available transfer types include the following:
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A Supervise all calls.
B Supervise only calls where a busy signal is detected. All other calls are treated as a blind
transfer.
H Blind transfer all calls.
D Use the default transfer type specified in the Telephone System Setup database.
T Partially supervise calls using call progress tones. Only a DTMF tone will release call.
Note that the transfer type setting is not used under certain circumstances. For example, if Call-
Screening is enabled, transfer type A is assumed. Also, if the letters H or Q appears anywhere in the
extension field, a blind transfer will result, even if Call-Screening is enabled.
Extension Owner?
Check this field if this User ID has exclusive ownership of the specified extension and should be
included in User ID searches by extension, otherwise leave unchecked.
This field specifies whether or not the ITF packet matches by extension [P/Q] or User ID [M/N]. If
checked, then an Integration ITF pattern that uses the "p" or "q" feature (search by extension first), will
check this User ID record during the extension search. If a match is not found, then a User ID search
will be performed. Leave unchecked to exclude this extension number from the search.
Blocking Enabled?
This field specifies the current state of the Call Blocking feature for this User ID. If checked, then Call
Blocking is ON (Enabled), no calls will be placed to the extension, and all attempted transfers will be
immediately treated as Ring-No-Answer. This field must be checked if the extension field is blank. If
unchecked, Call Blocking is OFF (Disabled) and call transfers will be attempted to the extension.

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Announce Call
This field specifies whether or not calls are announced to the person answering a supervised call from
the system. The person answering the call hears, "Call for..." followed by the name of the User selected
by the caller. Enabling this feature slows the call transfer process, but may be useful if more than one
User shares the same telephone extension.
MESSAGE RECORDING
Caller Voice Message
If checked, outside callers are allowed to leave messages for this User. If unchecked, this User may still
receive messages from other Users on the system.
Message if New User
This field defines whether a User who is still in New User state may receive messages.
Maximum Seconds
This field specifies the maximum number of seconds that an outside caller is allowed to record when
leaving a message for this User. This field may not be left blank.
Carbon Copy ID
This field specifies the User ID that automatically receives a copy of each caller message for this User.
Only caller messages that are not marked private are copied to the Carbon Copy User ID; no internal
messages that are sent or forwarded to this User from another User are copied. A prefix alerting
destination User ID of intended User ID is attached. If this field is blank, the feature is disabled. To
enable, set this to the ID of the message box to receive a copy. This can either be a local User ID (User
Type U or I) or a remote Network ID (nnnnnn#sss). Local User IDs are in the range 0 to 99999999, and
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must be User Type U or I, with pooling disabled. Remote Network IDs are of the form "nnnnnn#sss",
where "nnnnnn" is the remote mailbox number in the range 0 to 999999, and "sss" is the remote Site
number in the range 1 to 999. Messages can only be delivered to a remote Network ID if Networking is
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enabled, the site is defined, and calls to this site are enabled. Carbon Copy is useful for situations where
a message needs to be copied to a supervisor, archive message box, or multiple sites.
Message Pooling ID
This field specifies the User ID that is to receive all messages recorded for this User ID, including all
internal messages that are sent or forwarded from another User. To enable message pooling, set this to
the ID of the message box to receive all messages. This can either be a local User ID or a remote
Network ID. Local User IDs are in the range 0 to 99999999, and must be User Type U or I, with
pooling disabled. Remote Network IDs are of the form "nnnnnn#sss", where "nnnnnn" is the remote
mailbox number in the range 0 to 999999, and "sss" is the remote Site number in the range 1 to 999.
Messages can only be delivered to a remote Network ID if Networking is enabled, the site is defined,
and calls to this site are enabled. If Message Pooling is enabled, then this User will NEVER have
messages, and will not be able to access MESSAGE MENU from User Mode. Also, message pooling
can ONLY be enabled if this User has no messages (message box is empty). Message Pooling is useful
for situations where a User owns more than one User ID. In these situations, the User can have
messages from all but one of the User IDs pooled to a single User ID (at a single site). This simplifies
the retrieval of messages from multiple User IDs.
Notification Event Information
Add New
Click "Add New" to add a new notification event record.
New Messages Received COS
This field specifies the notification COS to use when performing message notification for this
Notification Event Record (NER). The COS number, in turn, indicates the method, time frame, and
frequency of notification. This field must specify a valid COS from the Class of Service database.

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Pager or Outside Number
This field specifies the pager or outside telephone number. This is a dialstring (specific to this NER)
which is accessible through the COS action string for this NER. The dialstring is accessible by the COS
action string through the use of the expressions. It is only used if this NER is associated with a COS that
performs outdial notification. If this NER is associated with the Pager with PIN COS, enter the pager
service telephone number in this field.
NOTE: Do not use hyphens or brackets when entering the pager number.
Messages Picked up COS
This field specifies the COS to use after the User picks up his messages. This field is normally used only
for an NER associated with message lamp notification. In that case, it specifies the COS that turns off a
message lamp.
Notify Enabled
If this field is checked, the event record is enabled. If unchecked, the event record is disabled.
Save Notification
Click "Save Notification" to save the current Notification Event Record settings.
Creating Single Digit Menu Mailboxes
Single Digit Menus allow you to customize how the voice mail system answers and directs callers.
Customized menus may be created inside Single Digit Menu mailboxes from which callers may press a
specified DTMF on his or her telephone keypad to leave or obtain information. Callers may transfer
themselves to specific departments, leave messages, or obtain company information such as address,
telephone number, fax number, or office hours.
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Since voice menus offer so much flexibility, it is impossible to describe all of the possible applications. It is
extremely important that you keep in mind the following:
Plan the voice menu.
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When recording the mailbox greeting(s), mention all options available to callers.
Always allow callers to exit at any time or return to a previous menu.
Test the menu thoroughly. Try all options to ensure that everything works as you intended.
Building a Single Digit Menu
When a Single Digit Menu Mailbox is created, the
mailbox screen includes an additional button at the
bottom labeled "Single Digit Option Setup". Click
to set up the options. Callers may dial DTMF digits
0-9, *, or #.
TMO Option: This field specifies the
default action to perform if the system time
outs.
Action Timeout: This value specifies the
number of seconds without a response that
may elapse before the default action (TMO
Option) occurs. The default value is 3.
DTMF Digits (0-9, * or #): The following
actions are available. See the Professional Installation & Maintenance Manual for more information.
o Enter another Single Digit Menu Mailbox (to create several levels).
o Enter a Normal User ID.
o Enter an Access code defined in Instance Setup. (System Access (999); Hangup (998); Direct
Message (997); Forced Modem Answer (995); Directory Assistance (411).
o * Enter * in the DTMF field to go to Whattodo.

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o # Enter # to go to Dialplan.
?: This field specifies the action to perform if the caller does not press a valid DTMF digit.

Main Menu - Overview

Save Backup/ Exit
Install Get
Restore
Wizard Database

Set Com Connect View
Mailbox Create Edit

Port Com
View Mailbox Mailbox

Log

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File Menu
The following options are available from the File Menu. These options may also be accessed by clicking the
appropriate buttons (see screen above).
Save Changes
Backup and Restore
Disconnect & Exit

Save Changes
This option saves any changes made to the system.

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Backup and Restore
The information on the voice mail system should, like any computer system, be backed up periodically. The
Backup and Restore option from the File Menu allows you to back up the voice mail system to the
connected PC or laptop. The backups are stored in separate directories based on the site name(s) assigned.
Select File Backup and Restore
A screen prompts to enter the site name for backups and restores. When you enter the site name, a
directory with the same name is created on the connected PC and the site name appears in a drop-
down list on the next screen ("Backup and Restore").
The "Backup and Restore" screen is displayed.
o Select the desired site to backup or
restore from the Site Name drop-down
field.
o Select Backup or Restore.
o Database and Main Greetings: The
system automatically backs up or
restores the voice mail database and
company greetings for the specified site.
In addition you may back up or restore
names and/or personal greetings.
o Backup Names: If selected, this option
backs up or restores the mailbox name
recordings (in addition to the Database
and Main Greetings) for the specified site.
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o Backup Personal Greetings (*.uv1): If selected, this option backs up or restores
unavailable mailbox greetings (in addition to the Database and Main Greetings) for the
specified site.
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o Click Execute.
Note: The system will automatically be taken off-line (not processing calls) while the backup or restore is
in progress.

Disconnect & Exit
Select this option to exit the Graphical Manager interface.

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Communications
Com Port Setup
View Com Log
Connect

Com Port Setup
This option is used to set up the com port for connecting to the voice mail system.
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Select whether it will be a Direct Connect or Modem Connect.
If Direct Connect:
o Select Direct Connect
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o Select the COM port of the connecting PC
o Select 57600. (Options are 9600, 57600 and 115200. If experiencing problems at 57600
select 9600. Select 115200 if connecting to a Dialogic platform.)
o Click Save & Exit
If Modem Connect:
o Select Modem Connect
o Click Find Modem Port to locate the modem of the local PC. The name of the modem will
now be listed in the top drop-down field or select the modem from the drop-down list.
o Select 2400 from the second drop-down list.
o Enter Phone Number: Enter the telephone number to dial into the voice mail system.
o Pause: Enter the number of seconds to pause before dialing the modem connect code.
o Modem Connect: Enter the code to connect to the voice mail system.
o Auto Attendant: Check Auto Attendant if the automated attendant on the voice mail
system is answering the telephone.
o Click Save & Exit.

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View Com Log
This option displays the log for the com port.

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Connect
This option actually connects to the voice mail system.
NOTE: If Direct Connect, ensure that the laptop/PC is connected to the CONSOLE PORT (COM 2) of the
voice mail system with a standard 9 to 9 null modem cable.
From the Main Menu, select Communications Connect
When the system is connected, a "Connected" pop-up displays on the screen. If the "Connected"
pop-up does not display, select Connect again. (A couple of reasons that the system may not
connect include: the system may be currently performing a task that is using all the system
resources, or it may have been left in a non-normal state by another User.
NOTE: When you are connected, the red status "light" located on the bottom right-hand corner of the
screen turns green.

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Install Wizard
PBX-Dialplan-Hours
Single Digit Option

PBX-Dialplan-Hours
This option allows you to select the PBX connected to the voice mail system, select the dialplan and set up
single digit options and business hours.
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Single Digit Setup
This option allows you to set up the single digit options, change the operator extension from 0, and specify
the fax extension.

18 Admin Graphical Manager

Mailbox
Get Database
View
Edit
Create

Get Database
This option retrieves the database from the voice mail system.
View
This option displays a listing of the mailboxes in the voice mail system. Only the User IDs may be
displayed (List View) or additional information (Detail View).
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Edit
This option allows you to edit mailboxes.

Admin Graphical Manager 19

Create
I&M
This option allows you to create mailboxes or create a custom dial plan. Enter the first User ID and last User
ID of the range as well as the type of User to create.
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20 Admin Graphical Manager

Advanced Setup Accessing SCREENS
Screens
Connection Prompt

Screens
This option allows you to access the SCREENS interface.

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Connection Prompt
This option places you at the RCPT prompt. To return to Graphical Manager, press the "Pause Break" key
on the keyboard.

Admin Graphical Manager 21

Creating a Custom Dialplan
You may create a custom dialplan for the voice mail system. You may create 2-digit, 3-digit, or 4-digit
Users.

When creating a custom dialplan, keep several rules in mind:
Due to limited disk space, the maximum number of mailboxes allowed on the voice mail system is
approximately 300.
Maximum Ranges: 10-69 (2-digit range), 100-699 (3-digit range), and 1000-6999 (4-digit range).
When entering a range of numbers, the Starting number and Last number of the range must
begin with the same lead digit. For example, 20 through 29, 200 through 299, or 2000 through
2999 are valid entries. 20 through 39, 200 through 499, or 2000 through 5999 are not valid. To
create Users 20 through 59, you must enter a single range at a time. First enter 20-29, then 30-39,
then 40-49, then 50-59.
When entering a range of numbers, the Starting and Last User in the range must be the same
length (2-digits, 3-digits, or 4-digits). For example, 30-39, 300-399, or 3000-3999 are valid
entries. 30-300 and 300-3000 are not valid entries.
Once you have established a range of Users for a specific leading digit, all subsequent additions
must be within the same extension length of that range. For example:

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User Range
Leading
Locked-In
Invalid subsequent adds
Established
Digit
Extension
Length
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30-39
3
2
300-399 (3-digits), 3000-3999 (4-digits)
400-499
4
3
40-49 (2-digits), 4000-4999 (4-digits)
5000-5999
5
4
50-59 (2-digits), 500-599 (3-digits)

If a User already exists in a range, that User is skipped over in the creation of the range.

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I&M
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430 Woodruff Road
Suite 300
Greenville, SC USA
29607
1-(864) 297-4401
www.teleco.com
PV Graphical Manager
Revision 1.9
October, 2003

Document Outline