Strata CTX DK/IPT Telephone User Guide

Digital Solutions Division
Digital Business Telephone Systems
DKT/IPT Telephone
User Guide
January 2005

Publication Information
© Copyright 2005
Toshiba America Information Systems, Inc.
Toshiba America Information Systems, Inc., Digtal Solutions
Digital Solutions Division
Division, reserves the right, without prior notice, to revise this
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Further, Toshiba America Information Systems, Inc., Digital
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Strata is a registered trademark of Toshiba Corporation.
warrant.
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Trademarks, registered trademarks, and service marks are the
Version C.2, January 2005
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CAUTION!
Do not use cleansers that contain benzene, paint thinner, alcohol or other solvents on the telephone's
rubber feet. The color of the rubber may transfer to the desk or mounting surface.

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Digital Solutions Division
Limited Warranty
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Introduction
This user guide describes how to use the Toshiba Strata series telephone products with
Strata CTX28, CTX 100-S, CTX100, and CTX670 telephone systems:
·
Strata IP telephone (IPT2010-SD and IPT2020-SD)
·
Strata DKT3000-series digital telephones
·
Strata Digital Add-on Module (DADM)
·
Strata IP Add-on Module (IADM2020)
·
Strata Direct Station Selection (DSS) console
Organization
·
Chapter 1 The Grand Tour provides an overview of the IP and digital
telephones.
·
Chapter 2 The Basics covers the basic telephone features that you need to know.
·
Chapter 3 Advanced Operation includes an explanation of Soft Key
operations. Features are presented alphabetically and, when applicable, include
LCD information.
·
Chapter 5 User Programming explains how to program Flexible Button
features, set One Touch buttons, change Personal Speed Dial numbers, as well as
other user programmable functions.
·
Chapter 6 DADM/DSS Console explains how to use these consoles with the
digital telephone.
·
Appendix A Centrex Application describes the Centrex features which may be
available with your Strata CTX system.
Strata CTX DKT/IPT Telephone 01/05

vii

Introduction
How to Use This Guide
·
Appendix B Button Labels lists the feature button designations of the 3000-
series digital telephone models.
·
Appendix C - DKT3000-series Telephone Settings explains how to enter data for
this telephone if it wasn't previously entered or if you need to change the settings.
·
Appendix D - IP Telephone Settings explains how to enter data for this telephone
if it wasn't previously entered or if you need to change the settings.
·
Appendix E - Administrator Functions contains some of the functions that can
be perfomed using Administrator Mode..
How to Use This Guide
This guide provides in-depth instructions for the IPT1020-SD, IPT2000-series,
DKT3000- and DKT2000-series telephones and their features. Most telephone users
can use the "Strata CTX DKT/IPT Quick Reference Guide" instead of this guide.
Conventions
Conventions
Description
Elaborates specific items or references other information. Within some
Note
tables, general notes apply to the entire table and numbered notes apply to
specific items.
Important!
Calls attention to important instructions or information.
Press to answer a call to the Extension Number. Each station can have
multiple extension buttons. Incoming calls ring the extension button(s)
from the top down. For example, station 10's extensions ring 10-1 first,
then 10-2, 10-3, and 10-4. A station is considered busy when all
Extension
extensions are being used.
Number
Note
The naming convention for DKT assignments within Toshiba is
Directory Numbers. For clarity and ease of understanding, the
terms Extension Number and Phantom Extension Number will be
used in this document in lieu of PDN and PhDN.
viii
Strata CTX DKT/IPT Telephone 01/05

Introduction
Related Documents/Media
Conventions
Description
$ULDO %ROG
Represents telephone buttons.
shows a multiple PC keyboard or telephone button entry. Entries without
spaces between them show a simultaneous entry.
+
Example: Delete+Enter.
Entries with spaces between them show a sequential entry.
Example: + .
Tilde (~)
Means "through." Example: 350~640 Hz frequency range.
Grey words within the printed text denote cross-references. In the
See Figure 10
electronic version of this document (Library CD-ROM or FYI Internet
download), cross-references appear in blue hypertext.
Related Documents/Media
Note Some documents listed here may appear in different versions on the
CD-ROM or in print. To find the most current version, check the version/date in
the Publication Information on the back of the document's title page.
Refer to the following for more information:
·
Strata CTX DKT3001/2001 Digital Single Line Telephone User Guide
·
Strata CTX DKT/IPT Telephone Quick Reference Guide
·
Strata CTX WinAdmin Application Software and CTX/DK/Partner Products
Documentation Library CD-ROM
Strata CTX DKT/IPT Telephone 01/05
ix

Introduction
Related Documents/Media
x
Strata CTX DKT/IPT Telephone 01/05

The Grand Tour
1
This chapter familiarizes you with the Digital Key Telephones (DKT) and Internet
Protocol Telephones (IPTs) the IPT2000-series, DKT3000- and DKT 2000-series
telephones for the Strata CTX (model numbers appear on the bottom of your
telephone).
Important!
The IP telephones do not work with the CTX28. The DKT3007-SD is
specifically designed to work with the CTX28.
IPT2000-series Telephones
The IPT2000-series models include:
·
IPT2010-SD 10-button with two-line by 24-character LCD with speakerphone.
·
IPT2020-SD 20-button with two-line by 24-character LCD with speakerphone.
Note The IP Telephony product family also includes a matching Add-on module
IADM2020. This Add-on module functions like the DADM. For user
instructions, refer to "ADM" on page 88.
The 2000-series IP telephones offer all the same features as the 3000-series digital
telephones, except Speaker Off-hook Call Announce (OCA). All the Toshiba
IPT2000-series telephones enable you to place and receive calls without lifting the
handset.
Strata CTX DKT/IPT Telephone 01/05
1

The Grand Tour
IPT2000-series Telephones
For all IP Telephone user instructions, refer to IPT2020-SD instructions. Toshiba
LCD telephones provide easy access to frequently-used features. Prompts guide you
through specific tasks. They also provide Outside Line Identification, User Name/
Number, Call Duration, Date/Time of Day displays, and the ability to display names
and telephone numbers of outside, incoming callers.
LCD Display
LCD Control
Buttons/
Handset
Soft Keys (SK)
Dial Pad
Flexible Buttons
7507
Fixed Buttons
Microphone Location
IPT2020-SD Telephone
2
Strata CTX DKT/IPT Telephone 01/05

The Grand Tour
IPT2000-series Telephones
Fixed Buttons
The fixed buttons on your dial pad enable you to perform standard functions quickly
and easily. These buttons are described in Chapter 2 The Basics.
Voice Mail
Speed Dial
(envelope)
(lightning buttons)
Volume Control
Mircrophone
Speaker
Redial (U-turn button)
LEDs
Hold (red button)
Cnf/Trn - Conference/Transfer
7508
(3 people - 2 people)
Note The IPT Fixed Buttons work the same way as the DKT telephones, however on
the IPTs, fixed buttons have been replaced with button icons.
Flexible Buttons
Your IPT can have 10 or 20 flexible buttons (shown in the illustration on the previous
page) and the DKTs can have either 10, 14, or 20 flexible buttons that can be
programmed to do many button functions, including:
·
Line is used to access an outside line.
·
Primary Extension is your extension button.
·
Pooled Line Group enables you to access available outside lines from a group of
lines appearing under one button.
·
Feature Access Buttons enables you to store features onto a single button.
·
One Touch Buttons are used for storing Speed Dial numbers or feature access
code sequences onto a single button.
·
Voice Mail Call Monitor lets you listen to a caller while the caller records a
message in your voice mailbox.
Note See Table 15 on page 95 for a complete list of Feature Access Buttons and One
Touch Buttons.
Strata CTX DKT/IPT Telephone 01/05
3

The Grand Tour
IPT2000-series Telephones
Liquid Crystal Display
Your Liquid Crystal Display (LCD) (shown below) shows:
·
Desk Clock and Calendar in idle mode
·
Call Duration during an outside call
·
Operational, Advisory, and Notification messages
CF-ALL 202-203+
AUG 08 MON
03:56
CF-ALL 202-203+
AUG 08 MON
03:56
Mode
Page
Scroll
Feature
LCD Control
7509
Buttons/Soft Keys
7499
SK1 SK2 SK3 SK4
(Mode) (Page) (Scroll) (Feature)
IPT2010/2020-SD Telephone LCD
DKT & IPT1020-SD Telephone LCD
Note The IPT and DKT soft keys perform the same functions. This manual uses the
IPT soft keys (SK) to refer to the soft keys on all telephones. For example, if an
instruction references 6., this means use the first soft key (from left to right)
on the IPT and use Mode on the DKT. 6., 6. and 6. equate to the
second, third and fourth soft keys on the IPT or Page, Scroll and Feature on the
DKT.
LCD Control Buttons/Soft Keys
There are two types of LCD button functions: LCD Control Buttons and Soft Keys.
6., 6., 6. and 6. represent the LCD soft keys in this manual.
When the Soft Key prompts appear on the LCD, the LCD Control Button just below
the prompt offers access to that feature. See "Using Your LCD" on page 25 for more
information.
·
6. is generally used as a Soft Key.
·
Pressing 6. switches you from the Call Forward (CF) display to the User Name
display.
·
Pressing 6. advances you through information.
·
6. will be used in the future.
4
Strata CTX DKT/IPT Telephone 01/05

The Grand Tour
DKT3000-series Telephones
DKT3000-series Telephones
The DKT3000-series models that can be connected to a Strata CTX include:
·
DKT3007-SD 7-button (shown on next page)
·
DKT3010-S 10-button
·
DKT3020-S 20-button
·
DKT3010-SD 10-button with two-line by 24-character LCD
·
DKT3020-SD 20-button with two-line by 24-character LCD (shown on the next
page)
·
DKT3014-SDL (page 71) 14-button with eight-line by 24-character tilting LCD
and 16 Soft Key buttons.
All of the DKT3000-series Toshiba speakerphones enable you to place and receive
calls without lifting the handset.
Toshiba LCD telephones provide easy access to frequently-used features. Prompts
guide you through specific tasks. They also provide Outside Line Identification, User
Name/Number, Call Duration, Date/Time of Day displays, and the ability to display
names and telephone numbers of outside, incoming callers.
An illustration of the DKT3020-SD is shown on page 7.
Strata CTX DKT/IPT Telephone 01/05
5

The Grand Tour
DKT3000-series Telephones
LCD Display
LCD Control
Buttons/
Soft Keys
Handset
Dial Pad
Flexible Buttons
7156
Fixed Buttons
DKT3007-SD Telephone
6
Strata CTX DKT/IPT Telephone 01/05

LCD Display
LCD Control
Mode
Page
Scroll
Feature
Buttons/
Handset
Soft Keys
Dial Pad
Q
Z
Flexible Buttons
Msg
Spdial
Vol
Mic
Redial
Spkr
Cnf/Trn
Hold
6746
Fixed Buttons
Microphone Location
DKT3020-SD Telephone
Strata CTX DKT/IPT Telephone 01/05
7

The Grand Tour
DKT2000-series Telephones
DKT2000-series Telephones
The following speakerphone models belong to the 2000-series:
·
DKT2010-S 10-button speakerphone
·
DKT2010-SD 10-button with LCD
·
DKT2020-S 20-button
·
DKT2020-SD 20-button with LCD (shown below)
·
DKT2020-FDSP 20-button with LCD and External Microphone jack
·
DKT2001 (See the Strata CTX DKT3001/2001 Digital Single Line Telephone User
Guide).
An illustration of the DKT2020-SD is shown on the next page.
8
Strata CTX DKT/IPT Telephone 01/05

The Grand Tour
DKT2000-series Telephones
LCD Display
Handset
LCD Control
Buttons/
Soft Keys
Red/Green
LED Indicators
Dial Pad
Flexible
Buttons
5972
Fixed Buttons
Microphone
Location
DKT2020-SD Telephone
Fixed Buttons
The fixed buttons on your telephone enable you to perform standard functions quickly
and easily. These buttons are described in Chapter 2 The Basics.
Strata CTX DKT/IPT Telephone 01/05
9

The Grand Tour
DKT2000-series Telephones
Flexible Buttons
All Flexible Buttons must be programmed for your telephone in system programming
and vary for individual telephones. If a button does not appear on your display or
telephone keystrip label, see your CTX System Administrator for button assignments.
Line Buttons
You may have buttons designated as /LQH and/or 3RROHG /LQH *US which enable
you to directly access outside lines. 3RROHG /LQH *US enables you to access
available CO Lines from a group of lines appearing under one button.
Liquid Crystal Display
Your Liquid Crystal Display (LCD)
(shown right) shows:
CF-ALL 202-203+
·
Desk Clock and Calendar in idle
AUG 08
MON
03:56
mode
Mode
Page
Scroll
LCD Control
·
Call Duration during an outside call
Buttons/Soft Keys
5909
·
Operational, Advisory, and
Notification messages
Important!
The LCD width of the DKT2000-series telephones is shorter than the
IPTs and DKT3000-series LCDs. This difference causes some features
to display differently.
LCD Control Buttons
There are two types of LCD button functions: LCD Control Buttons and Soft Keys.
The DKT2000-series LCD Control Buttons consist of 0RGH, 3DJH and 6FUROO. In
this book these buttons are replaced with SK1, SK2 and SK3.
When the Soft Key prompts appear on the LCD, the LCD Control Button just below
the prompt offers access to that feature. See "Using Your LCD" on page 25 for more
information.
·
6. is generally used as a Soft Key.
·
Pressing 6. switches you from the Call Forward (CF) display to the User Name
display.
·
Pressing 6. advances you through information.
10
Strata CTX DKT/IPT Telephone 01/05

The Basics
2
This chapter shows you the basic operation of your IPT1020-SD, IPT2000-series,
DKT3000- and DKT2000-series telephones, unless otherwise noted.
Important!
The IP Telephones do not work with the Strata CTX28.
Important - Read First
Be sure to check with your CTX System Administrator and make sure you know
which features are enabled on your system. Use the check boxes S throughout this
book to mark which features you have.
Note LEDs on your telephone flash at different speeds depending on the function
performed. Flash rates can be found under "LED Indicator Details" on page 86.
What's My Line?
Throughout this guide, the word "Line" is mentioned. For example, you will be
instructed to "select a Line." "Line" can be:
S Line button
S Pooled Line Group button
S Group Line button
S Line out requiring an access code - where you enter an outside line or line group
access code (for example, dialing to get an outside line).
Check mark which Line type you have, then use that selection when instructed to
"select a Line."
Strata CTX DKT/IPT Telephone 01/05
11

The Basics
Important - Read First
Which Outgoing/Incoming Call Features Do I Have?
Check mark here which outgoing/incoming features you have on your system.
S Automatic Line Selection (ALS): When making outgoing calls, you have ALS if
when you lift the handset or press 6SNU you hear dial tone and the Line Light
Emitting Diode (LED) lights steady green. The LCD displays the station number
and the seized outside line.
S Ringing Line Preference: You answer an incoming line ringing your station by
lifting the handset or pressing 6SNU. You do not have to press an extension button
to answer.
S Tone Signaling: Internal incoming call you hear successive ring tones, then lift
the handset or press 6SNU to answer the call.
S Voice First Signaling: Internal incoming call your telephone does not ring;
instead you hear a long tone, then the caller's voice. Talk in the direction of your
telephone, or answer the call as you normally would by lifting the handset or
pressing 6SNU.
S Switching Signaling: Check with your CTX System Administrator to see if you
have the ability to change between Tone and Voice Signaling on a call-by-call
basis. If you do, you can press after dialing an internal telephone number to
change the signaling.
S Hot Dialing: If your telephone is programmed for "hot dialing," you do not have
to press 6SNU or lift the handset before dialing internal or external speakerphone
calls. When you dial a number, the speakerphone automatically turns on and the
Spkr and Mic LEDs light.
12
Strata CTX DKT/IPT Telephone 01/05

The Basics
Making a Call
Making a Call
There are three ways to originate a call from your IP/digital telephone:
Hot Dialing
1. To make a call using Hot Dialing, dial the number.
When you start to dial, the extension button, Spkr and Mic LEDs light. Digits
display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.)
play through the speaker.
2. When connected, you can continue speakerphone operation or lift the handset and
continue the conversation.
Spkr Button
1. To make a call, press 6SNU.
A line may be automatically selected or you can manually choose a line. Your
extension or /LQH button lights (depending on system programming). Dial tone
plays through the speaker. The Speaker and Microphone LEDs light.
2. Dial the number.
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,
etc.) play through the speaker.
3. When connected, you can continue to use the speakerphone or lift the handset and
continue the conversation.
Handset
1. To make a call, lift the handset, then dial the number.
A line may be automatically selected or you can manually choose a line. Dial tone
plays through the handset. The Speaker and Microphone LEDs do not light.
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,
etc.) are heard through the handset.
2. When connected, you can continue to use the handset or switch to speakerphone by
holding down 6SNU and replacing the handset.
Strata CTX DKT/IPT Telephone 01/05
13

The Basics
Answering a Call
Answering a Call
There are several ways to answer a call:
Handset
³ If your telephone is programmed for Ringing Line Preference, pick up the handset
and the telephone automatically answers the ringing line.
³ If not, press the button associated with the ringing line (flashing green LED).
Speaker
³ If your telephone is programmed for Ringing Line Preference, press 6SNU and the
telephone automatically answers the ringing line.
³ If not, press the button associated with the ringing line (flashing green LED). Once
connected, you can continue on the speakerphone or lift the handset.
Handsfree Answerback
If you have a speakerphone, it may be programmed for Handsfree Answerback. You
hear a single long tone, followed by the caller's voice. The extension LED flashes
green (incoming call). The Microphone LED lights steady red (microphone is active).
The Speaker LED flashes red.
1. Do not lift the handset; speak toward the telephone in a normal voice.
2. Press 6SNU or take the handset off-hook before transferring the call or placing it on
hold.
Switching Between Handset and Speakerphone
³ Press 6SNU and place the handset on-hook to switch from handset to speakerphone
mode.
³ Take the handset off-hook to switch from speakerphone to handset mode.
14
Strata CTX DKT/IPT Telephone 01/05

The Basics
Message Waiting
Message Waiting
Use your 0VJ LED/button and LCD to see/retrieve message(s).
An extension can receive up to four simultaneous Message Waiting indications and
LCD messages. One message is reserved for the Message Center.
Your telephone can be programmed to have up to four additional (flexible) Message
Waiting buttons/LEDs. Check with your CTX System Administrator to see if these
buttons have been programmed on your telephone. If so, substitute them when the
0VJ button/LED is mentioned in the following steps.
Responding to a Lit Msg LED
1. On an LCD telephone, if you see a "+," press 6. to display additional messages;
otherwise, go to Step 2. The "+" indicates additional messages. The LCD can show
up to three station messages for your extension and three for each additional
(phantom) extension that you may have.
2. Press 0VJ, then lift the handset. Your telephone rings the extension or voice mail
device that sent the indication. The LED continues to flash red.
3. After answering the message(s), place the handset back on-hook.
4. If the Msg LED continues to flash, you have more messages; repeat Steps 1~3
above to retrieve them. Voice mail devices turn off the LED/LCD indications after
a short delay, after you checked all messages.
5. To manually turn off your Msg LED, press your extension button, then press
. Do this step for each message received.
Strata CTX DKT/IPT Telephone 01/05
15

The Basics
Microphone
Turning On/Off MW LED on Another Extension
If you call an extension and it's busy or there is no answer, you may be able to light
that extension's Message Waiting LED and enable that extension to call you back.
The ability to perform this feature is set in system programming.
1. Dial an internal extension. You hear busy tone or there's no answer.
2. Press 0VJ or . The Msg LED flashes red on the called telephone. At your
telephone, the Msg LED lights steady red and the LCD shows the station number
where you set a Message Waiting light. Example: "MW SET TO 3620."
If you decide to cancel the Message Waiting light at this point, press 0VJ or
again while ring-over tone is playing and the light will be cancelled.
3. Press 6SNU. Your Msg LED turns Off. The Msg LED on the called telephone
flashes until the called party presses the flashing 0VJ button which calls you back.
4. To turn Off a Message LED that you have set on another extension, press plus
the extension number that has the message light set. Then press 6SNU or hang up to
release your telephone. Your LCD shows the extension and "MW CANCEL."
...or dial the extension that you set the Message LED on, then press . Then press
6SNU or hang up to release your telephone.
Microphone
³ To turn the Microphone On/Off when the speakerphone is active (Spkr LED is
On), press 0LF.
When the Microphone is On, the Mic LED is On, steady red. When Mic is Off, the
LED is Off and you cannot be heard through the microphone.
The microphone and its LED are always On when you receive a Voice-first internal
call and Off when you receive a Ring-first call.
Each station's microphone can be set in system programming to:
·
switch On/Off with one touch
·
switch Off only while pressed and held
·
either On/Off at the start of handsfree dialing.
³ To talk back to a Handset Off-hook Call Announce call, press and hold 0LF and
talk over your telephone handset/headset. The LED and microphone remain Off.
16
Strata CTX DKT/IPT Telephone 01/05

The Basics
Call Transfer
Call Transfer
1. While on a call, press &QI7UQ. Your Line LED flashes green and you hear internal
dial tone.
2. Dial the extension where the call will be transferred. You can remain on the line
and announce the call or immediately "blind transfer" the call.
Note If the privacy option has been disabled, then if you use a /LQH button when you
transfer the call, the LED will flash red until the receiving party answers. While
the LED is flashing, you can press /LQH button to return to the call. If the
receiving party answers the call, the LED turns solid red and you cannot
reconnect to the original caller.
During call transfer, you can connect all three parties by pressing your flashing
extension button or &QI7UQ.
·
If you get voice mail, you can leave a message or hang up and let the
transferred caller leave a message.
·
If you hear a long single tone, then announce the call over the called telephone's
speaker.
3. Transfer with Camp On: If the station to which you want to transfer the call is busy,
you may hang up and the transferred trunk or station will be camped on to the busy
destination.
³ To transfer a call directly to Voice Mail (VM)
1. While on a call, press &QI7UQ.
2. Enter .
3. Enter the VM mailbox number (usually the same as the extension number) + .
4. Hang up and the caller is connected to the VM mailbox. This feature does a blind
transfer to VM.
³ To perform Call Transfer Immediate
1. While on a call, press the TRNS Soft Key. The IPT2008-SDL and DKT3014 LCD
shows "TRANSFER."
2. Dial the extension where you wish to transfer the call.The call rings the destination
station and your telephone returns to the idle state. If your telephone does not go
idle, the destination may be located in a remote node, so you need to hang up to
return to idle state.
Strata CTX DKT/IPT Telephone 01/05
17

The Basics
Conference Calls
Conference Calls
You can conference together up to eight parties (including your own) - with up to six
parties being external network lines. The actual number of conference parties with
acceptable volume levels depends on the local and far end telephone line conditions.
The person who initiates the conference call is the Master. If, after the conference is
established and the Master exits the conference, the first station to have been added to
the conference becomes the Master.
³ To conference calls
1. While on a call, press &QI7UQ. You hear dial tone and your Line LED flashes green.
2. Call another station or outside line.
3. When the called party answers, press &QI7UQ. If you receive a busy tone or no
answer, press &QI7UQ again to return to the original connection.
All parties are conferenced. If the second call was placed on a /LQH that appears on
your telephone, the LED also flashes green.
4. Repeat the above steps to add lines to the conference. Keep in mind the maximum
number of allowed conference parties.
Note When the "master" of the conference hangs up, the control is automatically
transferred to the first internal station added to the conference call. If no other
internal stations are included in the conference call, the call will be
disconnected.
³ To transfer conference control
1. Do Steps 1 and 2 above to add the line to which you wish to transfer conference
control. See previous Note.
2. Announce the call and hang up to transfer it. This station now becomes the
conference "master" with the ability to add or delete parties.
³ To hold a conference call
³ If you are the Conference Master, press the +ROG button once (or twice for
Executive Hold) to place the conference call on hold. The other parties can
continue with the conference. Music-on-hold is suppressed and your extension
LED flashes green. You can rejoin the conference at any time by pressing your
extension button. When you return, you retain Master status.
18
Strata CTX DKT/IPT Telephone 01/05

The Basics
Conference Calls
Adding Voice Mail to a Conference
The Conference Master can add voice mail to a conference. This feature enables
participants in a conference to listen to or leave a voice mail message during one
telephone call.
³ To add Voice Mail to a conference call (performed by Conference Master)
1. Press &QI7UQ to place the current call on Consultation Hold.
2. Dial the voice mail (VM) extension number, then enter the VM mailbox and
security code. This adds the voice mailbox to the conference.
3. Press &QI7UQ to reconnect to the original party. (You can continue to add
conference members by pressing &QI7UQ and dialing another extension.)
Now, all parties in the conference can listen to or record a message to this voice
mailbox. Only the Master can control the VM with touchtones or Soft Keys.
Connecting Two Outside Lines
1. While talking on an outside call, press &QI7UQ. You hear dial tone. The extension
LED flashes (conference rate).
2. Dial an outside line access code and outside telephone number.
3. After the party answers, press &QI7UQ. The extension LED flashes (in-use rate)
and all parties are conferenced.
If you receive a busy tone or if the station does not answer, press the flashing
extension button to return to the original connection, press &QI7UQ.
4. Hang up. The extension LED flashes (exclusive-hold rate) and the two lines are
connected. The LED turns Off when the parties hang-up.
5. To supervise a tandem call, press the extension button. If the parties have finished,
hang up...or if the parties are still talking, press &QI7UQ and hang-up. Both Line
LEDs turn Off and the connection is released.
If your telephone company provides auto disconnect, the connection may release
automatically when the parties hang up. If not, the lines must be supervised to be
disconnected.
Strata CTX DKT/IPT Telephone 01/05
19

The Basics
Conference Calls
Conference Split/Join/Drop
If you initiate a conference with two or more parties, you and another member of the
conference can leave (Split) the conference for a private conversation. During this
time, other conference members remain connected.
You can then Join both of you back into the conference, or you can Drop (disconnect)
the member you are connected to. This feature is performed with Soft Keys if you
have a LCD phone with a Split button created on one of your flexible buttons.
Important!
DKT2000-series telephones don't display the SPLT soft key, so you must
create a 6SOLW key using the feature key assignment method.
(See"Setting/Changing a Flexible Button's Function" on page 79.)
The Split feature requires Strata CTX R2.2. This feature also works for remote
stations which are connected through Strata Net QSIG.
Important!
You must be a conference master to perform the Split and Drop features.
The conference master is the person that initiates the conference call. If
that person drops from the conference, the first person added to the
conference becomes the conference master.
³ To Split from a conference
1. While in a conference call on a DKT3000
phone, press the SPLT (Split) soft key or Split
button.
200+202
EXIT
CONF
SPLT
SK1
SK2
SK3
SK4
7032
The telephone LCD shows first conference
party member. Notice the number 1 preceeding
extension 200 (1:200) shown right
1:200
RTRN
NEXT
2. Press the NEXT soft key until you see the
extension number for the party that you want to
SK1
SK2
SK3
SK4
Split out of the conference.
7033
20
Strata CTX DKT/IPT Telephone 01/05

Example, if you want to Split with extension
202, press the NEXT soft key until you see
X:202 (X = any number). Then press X (in the
2:202
example shown right 2:202, press on the dial
RTRN
NEXT
pad to Split 202.)
SK1
SK2
SK3
SK4
7034
3. You can return both yourself and the other Split
party back into the conference by pressing
JOIN.
202
JOIN
DROP
RTRN terminates a feature operation and returns
SK1
SK2
SK3
SK4
to the previously displayed state.
7035
³ To Drop the Split party from a conference
³ Press the DROP Soft Key. The party that you are talking to privately (the party
which you have Split from the conference) will be disconnected (Dropped) and
you will rejoin the conference.
If you are in a three-way conference and Split with one of the parties, the
remaining party will essentially be "on hold" until you return to the conference.
Strata CTX DKT/IPT Telephone 01/05
21

The Basics
Hold
Hold
1. To place a call on hold, press +ROG. Your LCD shows the line on hold. The held
Line's LED flashes green while appearances of the line at other stations flash red.
·
To return to the held call, press the held /LQH button.
·
If you do not return to the held call within a specified time, it rings back to your
telephone. The call remains camped-on to your station indefinitely.
·
If the held party hangs up, the call is released.
2. Repeat Step 1 to place additional lines on hold.
Note See the Call Pickup section to pick up a call on hold from another extension.
Exclusive Hold
This feature enables you to place a call on hold so that only you can retrieve it.
³ While on a call, press +ROG twice. That line's LED flashes green while
appearances of the line at other stations are steady red (in use).
Automatic Hold
This feature enables you to place a call on hold by pressing another /LQH button no
need to press +ROG. Make sure this feature is programmed on your system; if not,
existing calls will drop.
³ While on a call, press another extension button to receive/originate a new call. The
accessed line's LED flashes (in-use). The first call is put on hold and your
extension's LED flashes. You can also switch between calls without having to
press +ROG.
Consultation Hold
1. While on a call, press &QI7UQ. The call goes on hold.
2. Dial another line.
3. Transfer the call or return to the held call by pressing its /LQH button.
22
Strata CTX DKT/IPT Telephone 01/05

The Basics
Volume Control
Volume Control
³ To adjust the handset volume
³ Press the 9RO V to increase volume and 9RO W to decrease volume during the call.
When you hang up, the volume returns to the default setting.
³ To adjust the speaker volume for internal/external calls and background music
1. Press 6SNU.
2. Press an extension button - you hear dial tone.
3. Press the 9RO V to increase volume and 9RO W to decrease volume. This volume
setting applies to all calls until changed.
³ To adjust Ring Tone, Handsfree Answerback and Speaker Off-hook Call
Announce
³ Make sure the telephone is idle and the handset is on-hook. Press the 9RO V to
increase volume and 9RO W to decrease volume. This adjusts volume for your
telephone's ring tone, Handsfree Answerback and Speaker Offhook Call Announce
simultaneously.
³ To adjust handset Beep Tone
1. With the handset off-hook, dial the Beep Tone Adjustment Code (default
code). You hear busy tone.
2. Press 9RO V or W to reach the desired level.
LCD Contrast Adjustments
³ Press and hold down the 0LF button, and press and release 9RO V or 9RO W
repeatedly.
Each time you press 9RO V or 9RO W, the contrast increases or decreases. There
are eight steps in either direction. To return to the middle setting, repeat the above
step.
Strata CTX DKT/IPT Telephone 01/05
23

The Basics
LCD Contrast Adjustments
24
Strata CTX DKT/IPT Telephone 01/05

Advanced Operation
3
This chapter gives you more details about your IPT2000-series, DKT3000- and
DKT2000-series telephone's advanced functions.
Using Your LCD
If your telephone has an LCD, use this section to learn more about its functions.
In its idle state, the LCD is a desk clock and calendar. When you are on an outside call,
the call duration displays.
A "+" on the LCD readout
(shown at right) indicates there
is more data to display.
CF-ALL 202-203+
³ Press 6. to advance
AUG 08 MON
03:56
through the information.
SK1
SK2
SK3
SK4
LCD Control
³ Press 6. to switch from the Buttons/Soft Keys
5800
Call Forward (CF) display to
the User Name display.
Strata CTX DKT/IPT Telephone 01/05
25

Advanced Operation
Soft Keys
Soft Keys
When Soft Keys are on, they replace the functions on the 6., 6., 6. and 6.
buttons below the LCD. The following table defines Soft Key Prompts.
Table 1
Soft Key Prompts
Soft Key
Definition
ABR
Activates Automatic Busy Redial after dialing a busy outside telephone number.
ACB
Activates Automatic Callback after reaching a busy station, CO line, or CO Line group.
BUSY
(Busy Override) Sends a call-waiting tone to a busy station.
CONF
Initiates or completes a conference.
EXEC
(Executive Override) Breaks into the conversation of a busy called station.
EXIT
Exits you from a conference; remaining parties are connected.
JOIN
Joins all parties to a conference while on a conference call.
Adds a CO line to an existing call while in the Conference mode. The LCD prompts
LINE
you to access a CO line after you press this key.
MESG
Sets a message waiting indication at a busy or unanswered station.
OVRD
Overrides options, busy mode, or overrides Do Not Disturb mode.
PGE
Enables you to enter a Page Group number (01~16).
RING
Makes a called station ring when making a voice announce call to the station.
RLS
Disconnects a call and returns telephone to the idle state.
RTRN
Terminates a feature operation and to return to a previously displayed state.
Enables you to break off from a conference call with another conference call member
for a private conversation (split). You can use the Join key to reconnect both of you
SPLT
back into the conference. You must be a conference master to use this. See
instructions for Conference Split/Join/Drop for further instruction.
Adds a station to an existing call while in the Conference mode. The LCD prompts you
STA.
to dial a station number after you press this key.
TALK
Makes a voice announcement to a called station that is ringing.
Initiates or completes a Transfer while on an outside call. Press once for an immediate
TRNS
or announced transfer, depending on system programming. Pressing TRNS again
completes the transfer.
26
Strata CTX DKT/IPT Telephone 01/05

Advanced Operation
Soft Keys
Soft Key Example
When the Soft Key prompts appear on the LCD, the LCD Control Button just below
the prompt offers access to that feature. Here's an example of how Soft Keys work.
1. When an outside call is in
progress, the LCD appears as
shown on the right.
00:01:01
Soft Key
ABR
CONF
PGE
ABR = Automatic Busy Redial
Prompts
CONF = Conference
SK1
SK2
SK3
SK4
LCD Control
PAGE = Paging
Buttons/Soft Keys
6060
2. If you select CONF (press 6.),
the display changes as shown right.
LINE = Add an outside line to the conference
LINE OR STATION?
STA = Add another station
LINE
STA.
RTRN
RTRN = Return to the original caller without
SK1
SK2
SK3
SK4
making a conference
7583
3. You will be prompted to dial the desired station.
The RTRN Soft Key (press 6.) enables you to
return to the original caller without making a
DIAL STATION NO.
conference.
RTRN
SK1
SK2
SK3
SK4
7584
Until the call is answered, you see the screen
shown right.
CALLING
200
SK1
SK2
SK3
SK4
7585
When the call is answered, you see the screen
shown right. TRNS = exit the call and transfer
the first party to the second. JOIN = create a
TALK WITH 200
conference with you and both other parties.
TRNS JOIN
RTRN
RTRN = drop the second party and return to a
SK1
SK2
SK3
SK4
two-way conversation with the original party.
7586
Strata CTX DKT/IPT Telephone 01/05
27

Advanced Operation
Advisory Messages
Advisory Messages
Advisory messaging enables you to store an informative message for LCD telephones
that call your telephone. The messages can be up to 16 characters long. The Strata
CTX provides a number of stored messages, shown in the table below. Message
numbers 5~9 can be defined by your CTX System Administrator.
Msg No.
Characters Displayed
Additional Digits
0
OUT TO LUNCH
1
IN A MEETING
2
CALL _____________
Directory Number 76345
3
BACK AT __________
Time (e.g., 1030)
4
RETURN ON________
Date (e.g., 10 20)
5
6
7
8
9
³ To set an advisory message
1. Go off-hook or press your extension button or phantom directory number button to
hear dial tone.
Note A phantom directory number button is similar to an extension button that is
shared on other telephones.
2. Press + Message No. (see table) + any additional digits (such as time, etc.)
3. Go on-hook or press 6SNU to release the line.
³ To clear the registered message
1. Go off-hook or press your extension button or phantom directory number button to
hear dial tone.
2. Press .
3. Go on-hook or press 6SNU to release the line.
28
Strata CTX DKT/IPT Telephone 01/05

Advanced Operation
Account Code Calls
Account Code Calls
Account Codes (Forced or Voluntary) can be used for a variety of reasons including
billing, tracking, and line restriction applications. Account Codes are assigned in the
system as a fixed length (default is six digits) and are recorded by the system, along
with the details of the calls, which can be printed on a Station Message Detail
Recording (SMDR) report.
Verified/Non-Verified Account Codes
If programmed for Verified Account Codes, the system checks the account code you
entered against a list created by the CTX System Administrator. The code you enter
must be on the list for the call to proceed. Non-verified account codes must be of a
uniform length specified by the CTX System Administrator.
Forced Account Codes
Some applications require you to enter an Account Code. These Forced Account
Codes may be verified or non-verified, depending upon the application, but in either
case, the caller must enter a code before proceeding.
³ To dial using Forced Account Codes
1. Place a call in the normal method.
If the call requires an Account Code, a burst of tone (Success Tone) is heard after
dialing the telephone number alerting you to enter the Account Code.
2. Enter the account number.
When the number of digits designated for account codes has been entered, the
number will be checked against the verified list, if chosen, and the call will
continue as normal. If the number of digits entered for the account code is not
reached or the verified code does not match, then re-order tone is heard and the call
is rejected.
You can bypass Forced Account Code requirements with three emergency numbers,
including 911. See your CTX System Administrator for these numbers:
1)
911
2)
_______
3)
_______
Strata CTX DKT/IPT Telephone 01/05
29

Advanced Operation
Account Code Calls
Voluntary Account Codes (Verified/Non-Verified)
Voluntary Account Codes are optional. They can be entered during a call and are used
for tracking selected calls using Station Message Detail Report (SMDR) call detail
recording option.
If the system is set for Verified Account Codes, station users must enter a specific
code when entering the Voluntary Account Code(s) or the code is not validated for the
SMDR call report. This does not affect the call.
There are two ways to dial using a Voluntary Account Code:
³ To dial using the Account Code button
1. After accessing a CO line, press the $FFRXQW &RGH button. LCD telephones
prompt you to "ENTER ACCOUNT CODE NOW."
2. Enter the account code digits. The LCD prompt disappears upon entry of the first
account code digit. After the account code is entered, the time indicator is restored
in the LCD.
3. If your station is set for Verified Account Codes, you hear confirmation tone when
the code is valid. If the code is invalid, you hear two short tones.
4. Enter the Account Code. Your conversation is not interrupted.
³ To enter an Account Code using access codes
Note It's a good idea to warn the other party that you will be disconnected
momentarily when you enter the access code. Once the code is entered, you will
be connected again.
1. After accessing a CO line, press &QI7UQ. Once you press &QI7UQ, your call is
interrupted; you and the other party cannot hear each other. You will hear feature
dial tone.
2. Dial . LCD telephones prompt you to "ENTER ACCOUNT CODE NOW."
3. Enter the account code digits. The prompt disappears upon entry of the first
account code digit. After the account code is entered, the connection is restored
and the LCD shows the time.
30
Strata CTX DKT/IPT Telephone 01/05

Advanced Operation
Automatic Busy Redial
Automatic Busy Redial
After reaching a busy outside number, you can activate Automatic Busy Redial so that
the system automatically redials the number at regular intervals. The system repeats
the redial until the destination is no longer busy. This feature may not be on some
telephones on your system.
Automatic Busy Redial is not attempted while your station is busy, but continues to
time-out. The system inserts a pause (P) on your LCD before redialing the number.
³ To activate Automatic Busy Redial
1. When you reach a busy number, press $XWR %XV\ 5HGLDO or &QI7UQ + .
The LED flashes red. You hear confirmation tone.
2. Hang up or press 6SNU. The system redials, up to five to 20 times, every 30 to 180
seconds (depending on system programming). Your telephone receives ring tone
when Automatic Busy Redial dials the number and it is available. The extension
and Spkr LEDs flash green.
3. Lift the handset or press 6SNU and wait for the party to answer. If you do not pick
up the handset or press 6SNU within recall timeout (five to 60 seconds) after a
connection is made, you hear a muted ring for another 30 seconds, then the call
disconnects.
³ To cancel Automatic Busy Redial
³ Press $XWR %XV\ 5HGLDO or extension + .
Strata CTX DKT/IPT Telephone 01/05
31

Advanced Operation
Automatic Callback
Automatic Callback
When you reach a busy station, you can set Automatic Callback to have the system
monitor the busy extension and notify you when it becomes idle.
Automatic Callback can also place you in queue for an available outside line, if you
reach a line group in which all lines are busy. When a station or line becomes
available, the system rings your telephone. Then when you answer, it automatically
rings the intended destination. The amount of time the system will wait for an idle
destination is set in system programming. Automatic Callback is also known as "CO
Line Queuing."
³ To set Automatic Callback
1. If you hear busy tone after dialing an outside line access code or a station number,
press $XWR &DOOEDFN or . Busy tone stops, followed by success tone, then busy
tone resumes.
2. Hang up. You can make other calls while waiting.
3. When the called station or outside line becomes idle, your telephone rings with a
fast LED.
·
If you called a busy station, the extension LED flashes green (incoming call)
and the called number displays.
·
If you called a busy outside line, the extension LED flashes green (incoming
call rate). The seized line's number displays.
4. Answer within about three rings (five to 180 seconds, set in programming) to
prevent the callback from being cancelled. After you answer, you hear success
tone, and the LED flashes green (in-use).
If you hear a busy tone after answering a callback, the called party is already on
another call or the line has already been seized or has received an incoming call.
Your request is not cancelled. You will be called again the next time a line becomes
idle.
If you were attempting to make an outside call, the telephone number is
automatically dialed, including the account code or override codes that were used.
³ To cancel ACB
³ Press $XWR &DOOEDFN or extension button + .
32
Strata CTX DKT/IPT Telephone 01/05

Advanced Operation
Background Music
Background Music
You can set background music over your telephone speaker or over external speakers.
Up to 16 different music sources can be applied to the Strata CTX system: the first
source is Quiet Tone, all others can be music or recorded information.
³ To enable background music on your telephone speaker
³ Press %*0. LED turns on.
...or press an extension button + + n + , where n is the music source 1~15.
³ To cancel background music on your telephone speaker
³ Press %*0. LED turns off.
³ ...or press an extension button + .
³ To change the BGM source (1~15) assigned to the BGM button
Press an extension button + + %*0 + n + %*0, where n is the music
source 1~15.
³ To enable background music over your external paging speakers
Press an extension button + + n + , where n is the music source 1~15.
³ To cancel background music over your external paging speakers
Press an extension button + + 6SNU.
Strata CTX DKT/IPT Telephone 01/05
33

Advanced Operation
Call Forward
Call Forward
There are two types of Call Forwarding that you can set. One is System Call Forward
(set in system Programming) which automatically directs calls to a predefined
location, such as Voice Mail. See your CTX System Administrator to determine or
change your System Call Forward destination.
The other type is Station Call Forwarding. You can use Station Call Forwarding (CF)
to replace your System CF destination with a custom CF setting made from your
station.
System
System Call Forward directs calls to a destination preset by an Administrator for each
telephone, commonly set to voice mail.
³ To turn on System Call Forward for your telephone, press . Confirmation
tone (three short tones) and "DATA PROGRAMMED" indicate the data is set.
³ To turn off System Call Forward for your telephone, press . Confirmation
tone (three short tones) and "DATA PROGRAMMED" indicate the data is set.
Station
Station Call Forward enables you to assign Call Forward destinations for each
extension on your telephone that will override the telephone's System CF settings.
Each extension can be independently set Station Call Forward to a unique destination.
You can set a Flexible Button to perform any Call Forward function - see
"Programming Feature Buttons" on page 77 for more details. Call Forward must be
set prior to receiving the call.
The following calls to your station can be forwarded:
·
Interna l calls
·
Auto Attendant calls
·
Outside lines that ring only your station
·
Transferred internal or incoming line calls
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Strata CTX DKT/IPT Telephone 01/05

Advanced Operation
Call Forward
Station Call Forward Categories
You can set Call Forward for the following categories of calls. Within these
categories, you can use five different types of Call Forward Settings.
·
Call Forward Any Call Forwards any call, whether an internal call or incoming
line call.
·
Call Forward - Incoming Line Forward incoming line calls only.
·
Call Forward Any Call - Set for Another Station Enables you set forwarding
of all calls for another telephone within your telephone system.
·
Call Forward - Incoming Line Set for Another Station Enables you to set
forwarding of incoming line calls for another telephone within your telephone
system.
Notes
·
Call Forward Any Call and CF-Incoming line can be set simultaneously on a
telephone. This allows incoming lines calls to be forwarded to a different
destination than all of the other types of calls.
·
Call Forward destinations can be to internal destinations and outside telephone
numbers.
·
You can change your forwarding destination from outside the system using the
DISA feature. See your CTX System Administrator for DISA telephone numbers
and security code access.
Call Forward Settings
·
Call Forward All Calls Forwards all calls immediately.
·
Call Forward Busy/Do Not Disturb Forwards calls immediately when your
extension is busy or in Do Not Disturb (DND) mode.
In Tone-first systems with multiple lines, Call Forward Busy forwards calls only
when all line appearances are in use. In Voice-first systems, Call Forward Busy
forwards all calls any time your telephone is in use.
·
Call Forward - No Answer  Forwards all calls to your station whenever you do
not answer the call within a designated time (set by you when you enable the
feature).
Strata CTX DKT/IPT Telephone 01/05
35

Advanced Operation
Call Forward
·
Call Forward Busy/Do Not Disturb/No Answer  Forwards all calls to your
station whenever you are busy, in the DND mode, or after ringing and you do not
answer the call within a designated time (set by you when you enable the feature).
·
Call Forward Cancel Cancels the set Call Forward feature. Notice that each
category of Call Forward has a different code for canceling.
Station Call Forward Procedures
Table 2, "Call Forward Procedure" contains Call Forward Button sequences. You can
do a Call Forward function by, one, entering the button sequence as described, or two,
by programming a Flexible Button to perform the sequence. See "Programming
Feature Buttons" on page 77 for instructions on programming a Flexible Button.
³ To use the Call Forward button sequence
³ Follow the instructions in the following table, shown under "Button Sequence."
Some features require additional input, such as:
·
Dest. Ext. or Telephone No. CF destination numbers can be internal
extension numbers or outside telephone numbers. If the destination is an
outside number, enter the access code used for dialing out (such as ) + the
telephone number + Æ. The CTX accepts destination numbers of up to 32 digits.
(See following examples).
·
Timer Enter the number of seconds (08~60) your telephone should ring
before forwarding the call. (This is the CF-No Answer timer.)
·
CF Pass Code A four-digit Call Forward (CF) pass code established by
system programming is required to allow one station to set CF for another
station. This code is also used to allow DISA callers to set CF for another
station. Users must enter the CF pass code for the station to be forwarded.
Note In Table 2, (tone) means that confirmation tone (three short tones) will play at
that point in the sequence to confirm your input was accepted.
36
Strata CTX DKT/IPT Telephone 01/05

Advanced Operation
Call Forward
Call Forward Examples
³ To set your telephone to CF Busy-No Answer to an internal extension number
³ Press your extension button + + +
Ã= Call Forward Access Code sequence
Ã= Internal Extension Number
Ã= Ring time in seconds before Call Forwards
³ To set another telephone to CF Busy-No Answer to an outside destination
number after a set time
³ Press your extension button + + + + + Ã+
+ +
Ã= CF Busy No Answer Access Code sequence
Ã= Other telephone's extension number
Ã= CF Passcode for other telephone +
Ã= Outside Line Access Code
Ã= 1 + Area Code + Telephone Number
Ã= Must press after entering an outside destination number
Ã= Ring time in seconds before Call Forwards
Table 2
Call Forward Procedure
Feature
Button Sequence
Call Forward Any Call - Internal and Incoming Line Calls:
Forwards any call, whether an internal call or incoming line call.
All Calls to an ext.
Press ext. button + Æ% (tone) + dial the dest. ext. no. (tone)
All Calls to outside
Press ext. button + Æ% (tone)Ã+ outside line access code + dest.
telephone no.
telephone no. + ÆÃ(tone)
Busy to an ext.
Press ext. button + Æ%! (tone)Ã+ dial the dest. ext. no. (tone)
Busy to outside
Press ext. button + Æ%! (tone)Ã+ outside line access code + dest.
telephone no.
telephone no. + ÆÃ(tone)
Press ext. button + Æ%" (tone)Ã+ dial the dest. ext. no. + timer ('~%)
No Answer to an ext.
(tone)
No Answer to outside Press ext. button + Æ%" (tone)Ã+ outside line access code + dest.
telephone no.
telephone no. + ÆÃ(tone) + timer ('~%) (tone)
Strata CTX DKT/IPT Telephone 01/05
37

Advanced Operation
Call Forward
Table 2
Call Forward Procedure (continued)
Feature
Button Sequence
Busy No Answer to an Press ext. button + Æ%# Ã+ dial the dest. ext. no. (tone)Ã+ timer ('~%)
ext.
(tone)
Busy No Answer to
Press ext. button + Æ%# Ã+ outside line access code + dest. telephone
outside telephone no.
no. + ÆÃ+ timer ('~%) (tone)
Cancel
Press ext. button + Æ%$ (tone)
Call Forward - Incoming Line Calls:
Forward incoming line calls only.
All Calls to an ext.
Press ext. button + Æ% " (tone)Ã+ dial the dest. ext. no. (tone)
All Calls to outside
Press ext. button + Æ% " (tone)Ã+ outside line access code + dest.
telephone no.
telephone no. + ÆÃ(tone)
Busy to an ext.
Press ext. button + Æ%!" (tone)Ã+ dial the dest. ext. no. (tone)
Busy to outside
Press ext. button + Æ%!" (tone)Ã+ outside line access codeÃ+ dest.
telephone no.
telephone no. + Æ (tone)
No Answer to an ext.
Press ext. button + Æ%""Ã+ dial the dest. ext. no. (tone) + timer ('~%)
No Answer to outside Press ext. button + Æ%""Ã+ outside line access code + dest. telephone
telephone no.
no. + Æ (tone) + timer ('~%)
Busy No Answer to an Press ext. button + Æ%#"Ã+ dial the dest. ext. no. (tone) + timer ('~%)
ext.
(tone)
Busy No Answer to
Press ext. button + Æ%#"Ã+ outside line access code + dest. telephone
outside telephone no.
no. + Æ (tone) + timer ('~%) (tone)
Cancel
Press ext. button + Æ%$" (tone)
Call Forward Any Call - Set for Another Station:
Enables you to set call forwarding for another telephone within your telephone system. You will
need the other telephone's CF pass code in order to do this. CF Pass Codes are created in system
programming.
Press ext. button + Æ% ! (tone) + dial the other telephone's ext. no. +
All Calls to an ext.
enter other telephone's CF pass code + Æ + dest. telephone no. (tone)
Press ext. button + Æ% ! (tone) + dial the other telephone's ext. no. +
All Calls to outside
enter other telephone's CF pass code + Æ + outside line access code +
telephone no.
dest. telephone no. + Æ (tone)
Press ext. button + Æ%!! (tone) + dial the other telephone's ext. no. +
Busy to an ext.
enter other telephone's CF pass code + Æ + dest. telephone no. (tone)
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Strata CTX DKT/IPT Telephone 01/05

Advanced Operation
Call Forward
Table 2
Call Forward Procedure (continued)
Feature
Button Sequence
Press ext. button + Æ%!! (tone) + dial the other telephone's ext. no. +
Busy to outside
enter other telephone's CF pass code + Æ + outside line access code +
telephone no.
dest. telephone no. + Æ (tone)
Press ext. button + Æ%"! (tone) + dial the other telephone's ext. no. +
No Answer to an ext.
enter other telephone's CF pass code (tone) + Æ + dest. telephone no.
(tone) + timer ('~%) (tone)
Press ext. button + Æ%"! (tone) + dial the other telephone's ext. no. +
No Answer to outside enter other telephone's CF pass code (tone) + Æ + outside line access
telephone no.
code + dest. telephone no. + Æ (tone) + timer ('~%) (tone)
Press ext. button + Æ%#! + dial the other telephone's ext. no. + enter
Busy No Answer to an other telephone's CF pass code + Æ (tone) + dest. telephone no. (tone) +
ext.
timer ('~%) (tone)
Press ext. button + Æ%#! + dial the other telephone's ext. no. + enter
Busy No Answer to
other telephone's CF pass code + Æ (tone) + outside line access code +
outside telephone no.
dest. telephone no. + ÆÃr + timer ('~%) (tone)
Press ext. button + Æ%$! (tone) + dial the other telephone's ext. no. +
Cancel
enter other telephone's CF pass code + Æ (tone)
Strata CTX DKT/IPT Telephone 01/05
39

Advanced Operation
Call Forward
Table 2
Call Forward Procedure (continued)
Feature
Button Sequence
Call Forward - Incoming Line Call - Set for Another Station:
Enables you to set forwarding of incoming line calls for another telephone within your telephone
system
Press ext. button + Æ% # (tone) + dial the other telephone's ext. no. + enter
All Calls to an ext.
other telephone's CF pass code + Æ (tone) + dest. telephone no. (tone)
Press ext. button + Æ% # (tone) + dial the other telephone's ext. no. +
All Calls to outside
enter other telephone's CF pass code + Æ (tone) + outside line access
telephone no.
code + dest. telephone no. + Æ (tone)
Press ext. button + Æ%!# (tone) + dial the other telephone's ext. no. + enter
Busy to an ext.
other telephone's CF pass code + Æ (tone) + dest. telephone no. (tone)
Press ext. button + Æ%!# (tone) + dial the other telephone's ext. no. +
Busy to outside
enter other telephone's CF pass code + Æ (tone) + outside line access
telephone no.
code + dest. telephone no. + Æ (tone)
Press ext. button + Æ%"# (tone) + dial the other telephone's ext. no. +
No Answer to an ext.
enter other telephone's CF pass code + Æ (tone) + dest. telephone no.
(tone) + timer ('~%)
Press ext. button + Æ%"# (tone) + dial the other telephone's ext. no. +
No Answer to outside enter other telephone's CF pass code + Æ (tone) + outside line access
telephone no.
code + dest. telephone no. + Æ (tone) + timer ('~%) (tone)
Press ext. button + Æ%## (tone) + dial the other telephone's ext. no. +
Busy No Answer to an enter other telephone's CF pass code + Æ (tone) + dest. telephone no.
ext.
(tone) + timer ('~%) (tone)
Press ext. button + Æ%## (tone) + dial the other telephone's ext. no. +
Busy No Answer to
enter other telephone's CF pass code + Æ (tone) + outside line access
outside telephone no.
code + dest. telephone no. + ÆÃ(tone) + timer ('~%) (tone)
Press ext. button + Æ%$# (tone) + dial the other telephone's ext. no. +
Cancel
enter other telephone's CF pass code + Æ (tone)
Change Call Forward Pass Code:
Your telephone must be enabled in programming to have the ability to change pass codes.
Press ext. button + Æ%& (tone) + dial the dest. ext. no. (tone) + old pass
Change Pass Code
code + (tone) + new pass code (tone) + Æ
40
Strata CTX DKT/IPT Telephone 01/05

Advanced Operation
Call History
Call History
Incoming calls with Caller ID or ANI information can be optionally recorded into a
rolling list for the station where the call is ringing. The call is placed in the list along
with the number, name (if provided), time and date of the call, and status of the call
(answered, abandoned, or redirected). You can access this list from an LCD telephone
with a flexible &DOOHU ,' button.
³ To view Call History
³ When your station is idle, press the &DOOHU ,' button. The Caller ID LED lights
green and the latest record displays.
³ Press 9RO V for the next record; press 9RO W for the previous record.
³ To view the call date, time and status, press 6. (press again to toggle to call
name/number).
Call Park Orbits
The Call Park feature enables you to hold a call temporarily in a location other than
your telephone. These areas are called orbits. You or another telephone user can
retrieve a parked call from its orbit by specifying the orbit number. You can specify
one of 20 General Park Orbits (7000~7019) or a valid extension number within the
system.
Once you have parked a call in an orbit, you can:
·
Hang up and retrieve the parked call at a later time
·
Originate another call
·
Access a voice paging device to announce the parked call for pickup from another
station
If you park a call and it is not retrieved, it will recall to the parking station and one of
the following occurs:
·
If your station is idle when the system Call Park recall timer expires, the parked
call automatically recalls to your station.
·
If your station is busy, the parked call camps on.
If you have an LCD telephone, you can let the system automatically select an
available orbit number which displays on your LCD.
Strata CTX DKT/IPT Telephone 01/05
41

Advanced Operation
Call Pickup
³ To park a call
1. While on a call, press 3DUN LQ 2UELW
...or &QI7UQ + . The LED flashes green (consultation-hold). If you were on
an extension during the call, and you have line button on your telephone, the line
LED will flash until the call is picked up (depending on programming).
2. Specify the Park Orbit using one of the following:
·
Press and the system automatically selects a General Park Orbit between
~. The chosen orbit appears on the LCD.
·
Enter a valid extension.
·
Press and the system automatically selects your extension as the orbit.
3. Hang up. The caller's extension or line number and the orbit number are shown. If
the parked call is not retrieved within a specified time, the call rings back to your
telephone. When a parked call recalls your telephone, the LCD shows the line or
extension that is recalling and the orbit number.
³ To retrieve a parked call
1. Press 3DUN LQ 2UELW
...or press your extension button + .
2. Enter the Orbit Number where the call is parked or for the extension from which
you are calling. You cannot use to retrieve a parked call. The extension LED
flashes at the in-use rate when the call is retrieved.
Call Pickup
You can pick up a call that is ringing another station's extension, a call placed on hold
at another station and other types of calls. When you pick up an internal call, the
calling station and the called station displays on your LCD.
Group Pickup
Stations can be assigned in system programming to Pickup Groups. As many as 32
groups can be created to enable you to easily pick up incoming (new or transferred) or
internal calls that are ringing stations that are in your group or in other groups. This
feature does not pick up held calls. You may belong to more than one group. See your
CTX System Administrator for group assignments.
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Strata CTX DKT/IPT Telephone 01/05

Advanced Operation
Call Pickup
Ringing, Page or Held Call Pickup
This feature picks up ringing or held calls, including Group Page and All Call Page
calls. If these types of calls occur at the same time, the pickup priority is station-to-
station and then Page calls in the order of occurrence. In some systems, this feature
can be applied to pick up All Call Page exclusively.
³ To perform Call Pickup
³ Press the buttons shown in the table below for the desired Pickup feature.
Table 3
Call Pickup Feature Codes
Ringing or
Press Ext. Button, then dial
To Pick Up:
Page Calls
the access sequence below:
A call ringing or held at the Extension Number.
Æ$Æ% + Ext. No.
Directed DN
A call Ringing, held or parked at the Ext. No.
Æ$Æ!( + Ext. No.
Group
A call ringing a member of your pickup group.
Æ$Æ"#
Directed Ext.
A call ringing on any line of this Primary Ext. No. Æ$Æ$ + Primary Ext. No.
Directed
A call ringing an extension in this Pickup Group. Æ$Æ"! + Group No.
Group
A call ringing this Ext. No. only. Other lines
Ext. No.
Æ$Æ!! + Ext. No.
ringing on the same phone are unaffected.
Outside Calls
Any incoming outside line call.
Æ$Æ(
Æ$Æ"% + Page Zone No.
All Call, Group, An All Call Page, Group Page and/or External (01~08)
and/or
Page by Page Zone or by a specific Ext. No.
External Page
Æ$Æ$ + Ext. No. of another
phone being paged.
Press Ext. Button, then dial
Held Calls
To Pick Up:
the access sequence below:
Local Retrieve
A call held on this telephone.
Æ$Æ&
Remote
A call held on another Primary Ext. No.
Æ$Æ&! + Primary Ext. No.
Retrieve
A call held on this outside line only, regardless
Outside Line
Æ$Æ&" + Outside Line No.
of the phone that placed the call on hold. Must
Retrieve
(001~128)
enter a three digit outside line no. (e.g., 007).
Directed Ext.
A call held on for this Ext. No., regardless of
Æ$Æ&# + Ext. No.
Retrieve
where this Ext. No. appears.
Strata CTX DKT/IPT Telephone 01/05
43

Advanced Operation
Call Waiting
Notes
·
The Primary extension number is the directory number by which the telephone set
is defined. Other, non-primary extension numbers may also appear on the
telephone. By convention, the Primary extension number is assigned to the first
button on a multi-button telephone.
·
If more than one call is on hold, the call on the telephone's lowest button number is
picked up.
·
Ringing calls are picked up over held calls as a priority.
Call Waiting
You can answer a call that is transferred to your station, even when your station is
busy. When another call is camped onto your station, you hear two Camp-on tone
beeps and the extension or Line LED flashes red (on-hold).
If a call is sent to your station when busy, and your station does not have an extension
button available to receive the call, two camp-on tone beeps are sent to your
telephone. You must disconnect or transfer the existing call to answer the waiting call.
³ To answer a waiting call by placing the current call on hold
³ Press +ROG. The existing call is placed on hold. The camped-on line rings your
station (the Line LED flashes green - incoming call)....or if your telephone has the
Auto Hold feature, just press the flashing extension button.
You are connected to the transferred call. The extension or Line LED flashes green
(in-use).
Note See your CTX System Administrator to find out if you have Auto Hold.
³ To answer a waiting call by disconnecting or transferring the current call
³ Hang up or transfer the existing call; the camped-on call rings your station. The
camped-on line rings your telephone and the Line LED flashes green (incoming
call).
...or press the flashing extension or /LQH. The existing call is placed on hold. The
camped-on line rings your station (the Line LED flashes green - incoming call).
This disconnects the current call and connects you to the transferred call. The
extension or Line LED flashes green (in-use).
44
Strata CTX DKT/IPT Telephone 01/05

Advanced Operation
Direct Inward System Access (DISA)
Direct Inward System Access (DISA)
Outside callers with touch tone telephones can call in to lines programmed for Direct
Inward System Access (DISA) and dial an extension or outgoing line without going
through an attendant or operator. See your CTX System Administrator for details.
1. From outside the system, dial the public telephone number assigned to DISA. The
call will be answered and you will hear system dial tone.
If you do not dial within 10 seconds, the line disconnects.
2. When you hear dial tone, dial an extension or an outside line.
3. If you dial an outside destination, you may need to enter a security code provided
to you by the CTX System Administrator. When you hear the tone, enter the
security code. If accepted, the call will proceed.
4. If you receive busy tone and you want to dial another number while the station is
still ringing, press and repeat Step 2.
Direct Station Selection Buttons (Hotline)
This optional feature enables you to use a '66 button to connect directly to another
station's line extension. The DSS LED shows the status (idle/busy) of the station and/
or the station's primary extension. For example, a station's DSS button LED shows
busy (light steady red) when the station is:
·
busy on a call on any button
·
idle but all appearances of the station's extension are in use by other stations.
When the station is in DND, the LED flashes red.
³ To connect directly to another station's extension
1. When connected to a line or another station, press '66.
The original party is put on-hold. You can call a station even if the DSS LED
shows busy (steady red).
2. Announce the call...or transfer the call by hanging up or pressing 5HOHDVH.
Note You can transfer the call to an idle or busy station.
Strata CTX DKT/IPT Telephone 01/05
45

Advanced Operation
Distinctive Ringing
Distinctive Ringing
³ To set distinctive ringing (CTX software R1.2 or lower)
1. Press to enter User Programming Mode.
2. Press a /LQH button. The Line LED is steady green.
3. Enter the ringing pitch number:
= Low, = Middle, = High, = Combination
4. Lift the handset to return to idle.
³ To set distinctive ringing (CTX software R1.3 or higher)
1. Press to enter User Programming Mode.
2. Press a /LQH or extension button. The LED is steady green.
3. You can press +ROG to switch between internal and external pitch. (Internal =
station calls within your system; external = outside line calls.)
4. Enter the two-digit pitch number (see table):
5. Press the same button that you pressed in Step 2 (/LQH or extension). Two beeps is
a confirmation tone and "DATA PROGRAMMED" displays on your LCD.
Table 4
Internal and External Call Ringing Tones
Tone No.
Frequency and Cadence
01
500 Hz 1 sec. On, 3 sec. Off, repeat
02
1300 Hz 1 sec. On, 1 sec. Off, repeat
11
500/640 Hz 1 sec. On, 3 sec. Off, repeat
12
500/640 Hz 1 sec. On, 1 sec. Off, repeat
13
860/1180 Hz 1 sec. On, 3 sec. Off, repeat
14
860/1180 Hz 1 sec. On, 1 sec. Off, repeat
15
1300/1780 Hz 1 sec. On, 3 sec. Off, repeat
16
1300/1780 Hz 1 sec. On, 1 sec. Off, repeat
17
860/1180 Hz 0.5 sec. On, 1300/1780 Hz 3 sec. Off, repeat
18
860/1180 Hz 0.5 sec. On, 1300/1780 Hz 1 sec. Off, repeat
46
Strata CTX DKT/IPT Telephone 01/05

Advanced Operation
Do Not Disturb
Do Not Disturb
If your station is in Do Not Disturb (DND) mode, internal, external and transferred
calls do not ring your station and Off-hook Call Announce calls are denied. You can
continue to make calls while in the DND mode. When originating a call in DND
mode, you will hear a short burst of interrupted dial tone followed by continuous dial
tone. You can start dialing at any time during either tone.
If you put your Primary extension into DND mode, all calls to that telephone are
rejected. If your extension is set for Call Forward-Busy or Call Forward-Busy/No
Answer, the call is redirected to the forwarding destination immediately.
If you put an extension other than the Primary extension into DND, only calls to that
extension on your telephone will be blocked. Appearances of that extension on other
telephones continue to ring.
³ To activate DND on your Primary extension
³ Press 'R 1RW 'LVWXUE or (hear Success Tone). The LED lights steady red
and DND mode is activated for the entire station.
³ To activate DND on a non-Primary extension
³ Press the desired extension appearance and 'R 1RW 'LVWXUE or (hear
Success Tone). The LED lights steady red and DND mode is activated for that
extension on your telephone.
³ To deactivate DND
³ Press 'R 1RW 'LVWXUE or (hear Success Tone). The LED lights goes out
and DND mode is de-activated.
Strata CTX DKT/IPT Telephone 01/05
47

Advanced Operation
Door Lock(s)
Setting DND for Another Extension
³ To activa