Introduction
Making a Call
To use an Emergency Override of an FAC
To hold a conference call
To place a call on Consultation Hold
This quick reference guide applies to Toshiba 3000- and 2000-
Hot Dialing
You can bypass Forced Account Code requirements with
³ If you are the "master" conference controller, press
If you have multiple extensions on your phone, you can
series digital telephones connected to a Strata CTX system.
three emergency numbers, includingÃ( . See your
Cyq once (or twice for Executive Hold) to place the
1. To make a call using Hot Dialing, dial the number.
hold a different call on each extension.
See your Telephone System Administrator to find out which
System Administrator for these numbers: ____________
conference call on hold.
³ Press 8sU.
features you have. Use the check boxes or blank lines to enter
2. When connected, you can continue speakerphone
The conference continues and you can join at any time
the variable selections for your telephone.
operation or lift the handset and continue the
To dial with Voluntary Account Codes
without giving up "master" abilities. Music-on-hold is
conversation.
Call Forward - Any Calls (Internal & External)
What's My Line?
suppressed in this mode.
Spkr Button
1. After accessing a CO line, press 6ppÃ8qr
Throughout this guide, the word "line" is mentioned. Check mark
...or 8sUÃ+ Æ#%Ãffffffff.

There are two ways to perform each Call Forward:
To delete the last member added to a conference
which Line type you have. For example, you will be instructed to
1. To make a call, press Tx.Ã
³
³ Enter the button sequence below
"select a line." "line" can be:
You can enter it at any time during a call.
While a call is in progress, press the 8hpry button.
2. Dial the number.
All Calls:

Press Ext. + Æ% or ÃffffffffÃ+ Destination No.
Line button
2. Enter the Account Code.
To conference two outside Lines

Pooled Line Group
3. When connected, you can continue to use the
You should hear confirmation tone if the code is valid or
Busy: Press Ext. + Æ%! or ÃffffffffÃ+ Dest. No.
speakerphone or lift the handset and continue the
1. While talking on an outside call, press 8sU.

Group Line button
two short tones if it is invalid.
conversation.
No Answer: Press Ext. + Æ%" or ÃffffffffÃ+ Dest. No. +
2. Access an outside line.
Timer (seconds, 2-digits) + Æ

Line out requiring an access code where you enter an
3. Dial a telephone number if you entered the code after
Handset
outside line or line group access code (for example, dial (
accessing an outside line or resume talking or hang up
3. After the party answers, press 8sU.
Busy No Answer: Press Ext. + Æ%# or ÃffffffffÃ+ Dest.
to get an outside line).
1. To make a call, lift the handset, then dial the number.
if you entered the code after the call.
No. + Timer (seconds, 2-digits) + Æ
4. If you receive a busy tone or if the station does not
Which Outgoing/Incoming Call Features Do I Have?
2. When connected, you can continue to use the handset
answer, press the flashing button to return to the
Cancel: Press Ext. +ÃÆ%$ or ÃffffffffÃ
Call Transfer
original call.
Check mark here which outgoing/incoming feature you have on
or switch to speakerphone by holding down Tx and
³ ...or program a flexible button to perform the sequence.
your system. Then go through the rest of this guide and check
replacing the handset.
1. While on a call, press 8sU.
5. Press 8sU and hang-up.
See "Flexible Buttons" on the last page of this guide.
mark that feature where it's noted.
2. Dial the extension and announce the call or "blind
Note
Most phone companies provide auto disconnect, but

Answering a Call
Automatic Line Selection (ALS): For outgoing calls: You
transfer" (hang up).
if it is not provided, the lines must be supervised to
Call Park Orbits
have ALS if you hear dial tone and the Line LED lights
³ Lift the handset or press Tx.
disconnect.
steady green when you lift the handset or press Tx.
During call transfer, you can reconnect to the original
To park a call
caller by pressing your flashing extension button.
6. To supervise a tandem call, press the extension button.

Ringing Line Preference: You answer an incoming Line

If you don't have Ringing Line Preference: press the
If the parties have finished, hang up or if the parties are
1. While on a call, press QhxÃvÃPiv
ringing your station by lifting the handset or pressing Tx.
flashing line or extension button and lift the handset.
3. Camp on to a busy station: If the station is busy, hang
still talking, press 8sU and hang-up.
...or 8sU + Æ"" or ffffffffÃ.
up. The called station receives a tone. Once the busy line

Tone Signaling: Internal incoming call: you hear
Handsfree Answerback
is free, the transferred line is called back.
2. Specify the Park Orbit using one of the following:
successive ring tones, then lift the handset or press Tx.
To receive a handsfree internal call over the
Hold

Voice First Signaling: Internal incoming call: your phone
speakerphone
Conference Calls
·
Press and the system automatically selects a
General Park Orbit between &~& (. The
does not ring; instead you hear a long tone, then the
1. To place a call on Hold, press the CyqÃbutton.
chosen orbit appears on the LCD.
caller's voice. Talk in the direction of your phone, or answer
1. You hear a single long tone, then the caller's voice. Do
1. While on a call, press 8sU.
2. To return to the held call, press the held line's button.
the call as you normally would by lifting the handset or
not lift the handset; speak toward the telephone in a
2. Call another station or outside line.
·
Enter a valid extension.
pressing Tx.
normal voice.
If you do not return to the held call, it rings back to your
3. When the called party answers, press 8sU. If it's
Note
You can change between Tone and Voice Signaling
phone. If you are busy on another call, you hear two tone
·
Press Æ and the system automatically selects your
2. Press Tx or take the handset off-hook if you wish to
busy or there's no answer, press 8sU again to return
extension as the orbit.
on a call-by-call basis by pressing after dialing an
bursts. If the held party hangs up, the call is released.
transfer the call or place it on hold.
to the original connection. All parties are conferenced.
internal telephone number.
3. Hang up. If the parked call is not retrieved, the call rings
3. If you have additional lines at your station to hold, repeat
To switch between Handset and Speakerphone
4. Repeat the above steps to add more lines. Keep in mind
back to your phone.

Hot Dialing: If your telephone is programmed for "hot
Step 1 above.
the maximum number of allowed conference parties.
dialing," you do not have to press Tx or lift the handset
³ Press Tx and place the handset on-hook to switch
To retrieve a parked call
To place a call on Exclusive Hold
before dialing internal or external speakerphone calls.
from Handset to Speakerphone mode.
Note
When the "master" of the conference hangs up,
1. Press QhxÃvÃPiv
When you dial a number, the speakerphone automatically
control transfers to the first internal station added to
³ While on a call, press Cyq twice. (No one can
...or your extension button +ÃÆ"! or ÃffffffffÃ.
Account Code Calls
turns on and the Spkr and Mic LEDs light up.
the conference call. If no other internal stations are in
accidently pick up your call.)
the conference call, the call disconnects.
2. Enter the Orbit Number where the call is parked.
Which Codes Do I Use?
To dial with a Forced Account Code (FAC)
To place a call on Automatic Hold
To transfer conference control
Default feature codes are listed in this guide. Check with your
1. Place a call in the normal method.
³ While on a call, press another extension button to
726+,%$
1. Do steps 1 and 2 above to add the line to which you
System Administrator to see if these codes have been changed.
receive/originate a new call. You can switch between
© Copyright 2001
wish to transfer conference control.
Toshiba America Information Systems, Inc.
If so, write the new codes in the blank lines and cross out the
2. After the tone burst, enter the Account Code.
calls without having to press Cyq.
Telecommunication Systems Division
default codes. For example:
2. Announce the call and hang up to transfer the call. This
9740 Irvine Blvd., Irvine, CA 92618-1697
If the code is invalid, you hear re-order tone and the call
Make sure this feature is programmed on your system;
8sUÃ+ ÃÆ#%Ã or Ã
.
station is now the conference "master" with the ability to
is rejected.
if not, existing calls will drop.
CTX-QR-D3000-VA Version A, December 2001
add or delete parties.
4010365 http://telecom.toshiba.com

Quick Reference Guide
Call Pickup
To clear a number from a Station Speed Dial code
DKT3014-SDL LCD Features
Flexible Button Codes
Digital Telephone
1. Press an extension button.
³ Repeat the previous procedure skipping step 4.
To use Speed Dial or Directory Menus
Account Code

Auto Busy Redial

2. Enter a code from the following list:
1. Press the soft key
To make a call using Speed Dial
FRED J NO. 3371
next to the Speed Dial
Auto Callback

Group Pickup: Æ$Æ"# or ÃffffffffÃ
MAR 18 MONDAY 01:35
1. Lift the handset.
(SD) or Directory (DIR) to
Call Forward - Any Calls (Internal and External)
Directed Terminal Pickup Æ$Æ$ or ÃffffffffÃ
view the first screen.
DIRECT SS
All Call

Other (see System Administrator):_________
2. Access a outside line (if necessary).
SYSTEM SD
2. To view the other
Busy

PERSONAL SD
3. Dial the extension that is holding the ringing or held call to
3. Press Tqvhy. Then dial the Station or System Speed
pages, press the soft
EXTERNAL DIR
No Answer

be picked up.
Dial Number.
keys MORE or
INTERNAL DIR
PREVIOUS ...or
Busy No Answer

Paging
One Touch Buttons
LEFT or RIGHT.
Call Park Orbit

To make a page announcement to a phone or external
This feature is useful for storing frequently dialed numbers.
Call Pickup
speakers
3. Select someone from the list, press the soft key next to
To change a One Touch Button
their name.
Incoming - Group Pickup

1. Press extension, lift the handset, and enter:
Incoming - Directed Terminal Pickup

Æ" or ÃffffffffÃÃ(all groups)
1. Press Æ('&% to enter User Programming Mode.
Incoming - Directed Group Pickup

..or Æ" Ã or ÃffffffffÃ+ _____ the Group page access
2. Press the One Touch button to set.
To Use Direct Station Selection
code. See "Flexible Buttons" for more paging codes.
Incoming - Directed DN Pickup

3. Enter the digits or special buttons to be stored.
1. Press the DIRECT SS
On hold - Local Retrieve

2. Make your announcement, then hang up.
FRED J NO. 3371
soft key to view the
4. Press the One Touch button to save the entry.
MAR 18 MONDAY 01:35
On hold - Remote Retrieve

To make an All Call Page
first screen.
BOB T
On hold - Outside Line Retrieve

If these steps do not work, you may have to create a One
DON U
1. With the handset off-hook, press 6yyÃ8hyyÃQhtr
Touch button (see "Flexible Buttons").
2. To view other pages,
CAROL F
CUST SERV
On hold - Directed DN Retrieve

...or extension + Æ". This pages all phones in the All
press the MORE or
FRED
GRAY W
Incoming - Any External Call

Call Page Group, and may page external speakers
To Use a One Touch Button, just press it.
PREVIOUS soft keys.
PREVIOUS
TECH DEPT
(depends on programming).
EXIT
MORE
On hold and Incoming

Voice Mail - Direct Transfer
Caller ID

2. Make your announcement then hang up.
1. While on a call, press 8sU.
Cancel

3. To select someone from
CALLING
Do Not Disturb

Redial
2. Press 9vrp UhsrÃÃWH or Æ#& ____.
the list, press the soft key
BOB T NO. 3200
next to their name.
Door Lock Cancel

Use this button to redial the last number dialed from your phone.
3. Enter the voice mailbox number (may be the same as the
Direct Station Selection (DSS) Button

³
4.
To redial the last number, press Srqvhy or .
extension number).
One Touch Button

³
4. Hang up (the caller is connected to the voicemailbox) or
Paging
Flexible Buttons
Speed Dial
press 8sU to return to the calling party.
Page All Groups

Volume Control

Page Individual Groups

To store a Station Speed Dial Number
There are 10 or 20 Flexible Buttons to the right of the key pad
To adjust handset volume
on your telephone. You can program features onto Flexible
Emergency Page - Individual Group

We suggest storing Speed Dial numbers on a One Touch
Buttons for easy access.
button; use Speed Dial Codes to store more numbers.
Emergency Page - All Groups

³ During a call, press down Wy or . When you hang
up, volume returns to default.
1. Press Æ('&% to enter User Programming Mode.
Answer - Group Page

1. Press Qth or dial Æ('&%.
Record to VM

To adjust the speaker volume for internal/external calls
2. Press Cyq.
2. Press the Tqvhy button.
Pause/Resume

and background music
3. Press the AyrviyrÃ7 to set or change.
Release Button

Unify Your Business Communications
3. Press , then enter a Speed Dial Code ((().
³ Press Tx. Select a line and press Wy or .
Release/Answer

4. Enter the number to be stored in the Speed Dial bin. (32
4. Enter the Flexible Button Code (see following list).
Speed Dial

digits max.)
To adjust Ring Tone, Handsfree Answerback and
Speaker Off-hook Call Announce
5. Press the same AyrviyrÃ7 (flashing). "DATA
User Programming Mode

PROGRAMMED" appears on your LCD.
S T R AT A
5. Press Tqvhy to store the entry. See "DATA
PROGRAMMED."
³ With an idle phone and handset on-hook, press Wy
Note
Not all features have a Flexible Button Code. For
or
. When you hang up, volume returns to default.
additional codes, see your System Administrator.
6. Lift and replace the handset.
CTX

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