DKT3000/2000 User Guide

Telecommunication Systems Division
Digital Business Telephone Systems
DKT3000/2000-Series
Digital Telephone
User Guide
December 2001

Publication Information
© Copyright 2001
Toshiba America Information Systems, Inc.
Toshiba America Information Systems, Inc.,
Telecommunication Systems Division
Telecommunication Systems Division, reserves the right,
without prior notice, to revise this information publication for
All rights reserved. No part of this manual, covered by the
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Strata is a registered trademark of Toshiba Corporation.
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methods may warrant.
Information Systems, Inc.
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Trademarks, registered trademarks, and service marks are the
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Version A, December 2001

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Contents
Appendix A Centrex Application
vi
Strata CTX DKT3000/2000-Series Telephone 12/01

Introduction
This user guide describes how to use the 3000-series and 2000-series digital phones
for Strata CTX systems. Also discussed are Digital Add-on Modules (DADMs) and
the Direct Station Selection (DSS) Console.
Organization
·
Chapter 1 The Grand Tour provides an overview of the digitial telephones.
·
Chapter 2 The Basics covers the basic telephone features that you need to know.
·
Chapter 3 Advanced Operation includes an explanation of Soft Key
operations. Features are presented alphabetically and, when applicable, include
LCD information.
·
Chapter 4 DKT3014 LCD Features explains how to use the DKT3014-SDL
features. It also includes a guide to the Stratagy ES voice mail soft keys.
·
Chapter 5 User Programming provides instructions on programming flexible
button features, setting One Touch buttons, changing Personal Speed Dial numbers
and other user programmable functions.
·
Chapter 6 DADM/DSS Console explains how to use these consoles with the
digital telephone.
·
Appendix A Centrex Application describes the Centrex features which may be
available with your Strata CTX system.
·
Appendix B Button Labels lists the feature button designations of the 3000-
series digital telephone models.
Strata CTX DKT2000/3000-Series Telephone 12/01
vii

Introduction
How to Use This Guide
How to Use This Guide
This guide provides in-depth instructions for the DKT3000- and DKT2000-series
digital telephones and their features. Most telephone users can use the "Strata CTX
3000/2000-series Digital Telephone Quick Reference Guide" instead of this guide.
Conventions
Conventions
Description
Elaborates specific items or references other information. Within some
Note
tables, general notes apply to the entire table and numbered notes apply to
specific items.
Important!
Calls attention to important instructions or information.
Press to answer a call to the Extension Number. Each station can have multiple
extension buttons. Incoming calls ring the extension button(s) from the top down.
For example, station 10's extensions ring 10-1 first, then 10-2, 10-3, and 10-4. A
Extension
station is considered busy when all extensions are being used.
Number
Note
The naming convention for DKT assignments within Toshiba is Directory
Numbers. For clarity and ease of understanding, the terms Extension
Number and Phantom Extension Number will be used in this document
in lieu of PDN and PhDN.
$ULDO %ROG
Represents telephone buttons.
shows a multiple PC keyboard or telephone button entry. Entries without
spaces between them show a simultaneous entry.
+
Example: Delete+Enter.
Entries with spaces between them show a sequential entry.
Example: + .
Tilde (~)
Means "through." Example: 350~640 Hz frequency range.
viii
Strata CTX DKT2000/3000-Series Telephone 12/01

Introduction
Conventions
Conventions
Description
Grey words within the printed text denote cross-references. In the
electronic version of this document (Strata CTX WinAdmin Application
See Figure 10
Software and Documentation Library CD-ROM or FYI Internet
download), cross-references appear in blue hypertext.
Strata CTX DKT2000/3000-Series Telephone 12/01
ix

Introduction
Related Documents/Media
Related Documents/Media
Note Some documents listed here may appear in different versions on the
CD-ROM or in print. To find the most current version, check the version/date in
the Publication Information on the back of the document's title page.
Refer to the following for more information:
· Strata CTX DKT3001/2001 Digital Single Line Telephone Guide
· Strata CTX DKT3000/2000-series Digital Telephone Quick Reference Guide
·
Strata CTX WinAdmin Application Software and Documentation Library
x
Strata CTX DKT2000/3000-Series Telephone 12/01

The Grand Tour
1
This chapter familiarizes you with DKT3000-series and DKT2000-series digital
speakerphones (model numbers appear on the bottom of your telephone).
DKT3000-series Telephones
The DKT3000-series models include:
·
DKT3010-S 10-button
·
DKT3020-S 20-button (shown on the next page)
·
DKT3010-SD 10-button with two-line by 24-character LCD
·
DKT3020-SD 20-button with two-line by 24-character LCD
·
DKT3014-SDL 14-button with eight-line by 24-character tilting LCD and 16 Soft
Key buttons (shown on page 57)
All of the above Toshiba speakerphones enable you to place and receive calls without
lifting the handset.
Toshiba LCD telephones provide easy access to frequently-used features. Prompts
guide you through specific tasks. They also provide Outside Line Identification, User
Name/Number, Call Duration, Date/Time of Day displays, and the ability to display
names and telephone numbers of outside, incoming callers.
The DKT3001 single line digital telephone is also available - see the Strata CTX
3001/2001 Digital Single Line Telephone User Guide for more details.
Strata CTX DKT3000/2000-Series Telephone 12/01
1

The Grand Tour
DKT3000-series Telephones
LCD Display
Handset
Mode
Page
Scroll
Feature
LCD Control
Buttons/
Soft Keys
Red/Green
LED Indicators
Dial Pad
Q
Z
Flexible Buttons
(also known as
Programmable
Buttons - PB)
Msg
Spdial
Vol
Mic
Redial
Spkr
Cnf/Trn
Hold
5649
Fixed Buttons
Microphone Location
DKT3020-SD Telephone
Fixed Buttons
The fixed buttons on your dial pad enable you to perform standard functions quickly
and easily. These buttons are described in Chapter 2 The Basics.
2
Strata CTX DKT3000/2000-Series Telephone 12/01

The Grand Tour
DKT3000-series Telephones
Flexible Buttons
Your telephone can have 10, 14, or 20 flexible buttons (shown in the illustration on the
previous page) that can be programmed to do many button functions, including:
·
Line is used to access an outside line.
·
Primary Extension is your extension button.
·
Pooled Line Group enables you to access available outside lines from a group of
lines appearing under one button.
·
Feature Access Buttons enables you to store features onto a single button.
·
One Touch Buttons are used for storing Speed Dial numbers or feature access
code sequences onto a single button.
Note See Table 12 on page 83 for a complete list of Feature Access Buttons and One
Touch Buttons.
Liquid Crystal Display
Your Liquid Crystal Display
(LCD) (shown right) shows:
·
Desk Clock and Calendar in
CF-ALL 202-203+
idle mode
AUG 08 MON
03:56
Mode
Page
Scroll
Feature
·
Call Duration during an
LCD Control
outside call
Buttons/Soft Keys
5800
·
Operational, Advisory, and
Notification messages
LCD Control Buttons
There are two types of LCD button functions: LCD Control Buttons and Soft Keys.
The DKT3000-series LCD Control Buttons consist of 0RGH, 3DJH, 6FUROO and
)HDWXUH.
When the Soft Key prompts appear on the LCD, the LCD Control Button just below
the prompt offers access to that feature. See "Using Your LCD" on page 19 for more
information.
Strata CTX DKT3000/2000-Series Telephone 12/01
3

The Grand Tour
DKT2000-series Telephones
·
0RGH is generally used as a Soft Key.
·
Pressing 3DJH switches you from the Call Forward (CF) display to the User Name
display.
·
Pressing 6FUROO advances you through information.
·
)HDWXUH will be used in the future.
DKT2000-series Telephones
The following speakerphone models belong to the 2000-series:
·
DKT2010-S 10-button speakerphone
·
DKT2010-SD 10-button with LCD
·
DKT2020-S 20-button
·
DKT2020-SD 20-button with LCD (shown below)
·
DKT2020-FDSP 20-button with LCD and External Microphone jack
·
DKT2001 (See the Strata CTX DKT3001/2001 Digital Single Line Telephone User
Guide).
An illustration of the DKT2020-SD is shown on the next page.
4
Strata CTX DKT3000/2000-Series Telephone 12/01

The Grand Tour
DKT2000-series Telephones
LCD Display
Handset
LCD Control
Buttons/
Soft Keys
Red/Green
LED Indicators
Dial Pad
Flexible
Buttons
5972
Fixed Buttons
Microphone
Location
DKT2020-SD Telephone
Fixed Buttons
The fixed buttons on your telephone enable you to perform standard functions quickly
and easily. These buttons are described in Chapter 2 The Basics.
Strata CTX DKT3000/2000-Series Telephone 12/01
5

The Grand Tour
DKT2000-series Telephones
Flexible Buttons
All flexible buttons must be programmed for your telephone in system programming
and vary for individual telephones. If a button does not appear on your display or
telephone keystrip label, see your CTX System Administrator for button assignments.
Line Buttons
You may have buttons designated as /LQH and/or 3RROHG /LQH *US which enable
you to directly access outside lines. 3RROHG /LQH *US enables you to access
available CO Lines from a group of lines appearing under one button.
Liquid Crystal Display
Your Liquid Crystal Display (LCD)
(shown right) shows:
CF-ALL 202-203+
·
Desk Clock and Calendar in idle
AUG 08
MON
03:56
mode
Mode
Page
Scroll
LCD Control
·
Call Duration during an outside call
Buttons/Soft Keys
5909
·
Operational, Advisory, and
Notification messages
Important!
The LCD width of the DKT2000-series telephones is shorter than the
DKT3000-series LCDs. This difference causes some features to display
differently.
LCD Control Buttons
There are two types of LCD button functions: LCD Control Buttons and Soft Keys.
The DKT2000-series LCD Control Buttons consist of 0RGH, 3DJH and 6FUROO.
When the Soft Key prompts appear on the LCD, the LCD Control Button just below
the prompt offers access to that feature. See "Using Your LCD" on page 19 for more
information.
·
0RGH is generally used as a Soft Key.
·
Pressing 3DJH switches you from the Call Forward (CF) display to the User Name
display.
·
Pressing 6FUROO advances you through information.
6
Strata CTX DKT3000/2000-Series Telephone 12/01

The Basics
2
This chapter shows you the basic operation of your DKT3000-series or DKT2000-
series telephone.
Important!
The text in this chapter applies to both the DKT3000-series and
DKT2000-series telephones, unless otherwise noted.
Important - Read First
Be sure to check with your CTX System Administrator and make sure you know
which features are enabled on your system. Use the check boxes throughout this
book to mark which features you have.
Note LEDs on your telephone flash at different speeds depending on the function
performed. Flash rates can be found under "LED Indicator Details" on page 73.
What's My Line?
Throughout this guide, the word "Line" is mentioned. For example, you will be
instructed to "select a Line." "Line" can be:
Line button
Pooled Line Group button
Group Line button
Line out requiring an access code - where you enter an outside line or line group
access code (for example, dialing to get an outside line).
Check mark which Line type you have, then use that selection when instructed to
"select a Line."
Strata CTX DKT3000/2000-Series Telephone 12/01
7

The Basics
Important - Read First
Which Outgoing/Incoming Call Features Do I Have?
Check mark here which outgoing/incoming features you have on your system.
Automatic Line Selection (ALS): When making outgoing calls, you have ALS if
when you lift the handset or press 6SNU you hear dial tone and the Line Light
Emitting Diode (LED) lights steady green. The LCD displays the station number
and the seized outside line.
Ringing Line Preference: You answer an incoming line ringing your station by
lifting the handset or pressing 6SNU. You do not have to press an extension button
to answer.
Tone Signaling: Internal incoming call you hear successive ring tones, then lift
the handset or press 6SNU to answer the call.
Voice First Signaling: Internal incoming call your telephone does not ring;
instead you hear a long tone, then the caller's voice. Talk in the direction of your
telephone, or answer the call as you normally would by lifting the handset or
pressing 6SNU.
Switching Signaling: Check with your CTX System Administrator to see if you
have the ability to change between Tone and Voice Signaling on a call-by-call
basis. If you do, you can press after dialing an internal telephone number to
change the signaling.
Hot Dialing: If your telephone is programmed for "hot dialing," you do not have
to press 6SNU or lift the handset before dialing internal or external speakerphone
calls. When you dial a number, the speakerphone automatically turns on and the
Spkr and Mic LEDs light.
8
Strata CTX DKT3000/2000-Series Telephone 12/01

The Basics
Making a Call
Making a Call
There are three ways to originate a call from your digital telephone:
Hot Dialing
1. To make a call using Hot Dialing, dial the number.
When you start to dial, the extension button, Spkr and Mic LEDs light. Digits
display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.)
play through the speaker.
2. When connected, you can continue speakerphone operation or lift the handset and
continue the conversation.
Spkr Button
1. To make a call, press 6SNU.
A line may be automatically selected or you can manually choose a line. Your
extension or /LQH button lights (depending on system programming). Dial tone
plays through the speaker. The Spkr and Mic LEDs light.
2. Dial the number.
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,
etc.) play through the speaker.
3. When connected, you can continue to use the speakerphone or lift the handset and
continue the conversation.
Handset
1. To make a call, lift the handset, then dial the number.
A line may be automatically selected or you can manually choose a line. Dial tone
plays through the handset. The Spkr and Mic LEDs do not light.
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,
etc.) are heard through the handset.
2. When connected, you can continue to use the handset or switch to speakerphone by
holding down 6SNU and replacing the handset.
Strata CTX DKT3000/2000-Series Telephone 12/01
9

The Basics
Answering a Call
Answering a Call
There are several ways to answer a call:
Handset
If your telephone is programmed for Ringing Line Preference, pick up the handset
and the telephone automatically answers the ringing line.
If not, press the button associated with the ringing line (flashing green LED).
Speaker
If your telephone is programmed for Ringing Line Preference, press 6SNU and the
telephone automatically answers the ringing line.
If not, press the button associated with the ringing line (flashing green LED). Once
connected, you can continue on the speakerphone or lift the handset.
Handsfree Answerback
If you have a speakerphone, it may be programmed for Handsfree Answerback. You
hear a single long tone, followed by the caller's voice. The extension LED flashes
green (incoming call). The Mic LED lights steady red (microphone is active). The
Spkr LED flashes red.
1. Do not lift the handset; speak toward the telephone in a normal voice.
2. Press 6SNU or take the handset off-hook before transferring the call or placing it on
hold.
Switching Between Handset and Speakerphone
Press 6SNU and place the handset on-hook to switch from handset to speakerphone
mode.
Take the handset off-hook to switch from speakerphone to handset mode.
10
Strata CTX DKT3000/2000-Series Telephone 12/01

The Basics
Message Waiting
Message Waiting
Use your 0VJ LED/button and LCD to see/retrieve message(s).
An extension can receive up to four simultaneous Message Waiting indications and
LCD messages. One message is reserved for the Message Center.
Your telephone can be programmed to have up to four additional (flexible) Message
Waiting buttons/LEDs. Check with your CTX System Administrator to see if these
buttons have been programmed on your telephone. If so, substitute them when the
0VJ button/LED is mentioned in the following steps.
Responding to a Lit Msg LED
1. On an LCD telephone, if you see a "+," press 6FUROO to display additional
messages; otherwise, go to Step 2. The "+" indicates additional messages. The
LCD can show up to three station messages for your extension and three for each
additional (phantom) extension that you may have.
2. Press 0VJ, then lift the handset. Your telephone rings the extension or voice mail
device that sent the indication. The LED continues to flash red.
3. After answering the message(s), place the handset back on-hook.
4. If the Msg LED continues to flash, you have more messages; repeat Steps 1~3
above to retrieve them. Voice mail devices turn off the LED/LCD indications after
a short delay, after you checked all messages.
5. To manually turn off your Msg LED, press your extension button, then press
. Do this step for each message received.
Strata CTX DKT3000/2000-Series Telephone 12/01
11

The Basics
Microphone
Turning On/Off Message Waiting LED on Another
Extension
If you call an extension and it's busy or there is no answer, you can light that
extension's Message Waiting LED and enable that extension to call you back.
1. Dial an internal extension. You hear busy tone or there's no answer.
2. Press 0VJ or . The Msg LED flashes red on the called telephone. At your
telephone, the Msg LED lights steady red and the LCD shows the station number
where you set a Message Waiting light.
3. Press 6SNU. Your Msg LED turns Off. The Msg LED on the called telephone
flashes until the called party presses the flashing 0VJ button - which calls you
back.
4. To turn Off a Message LED that you have set on another extension, press plus
the extension number that has the message light set. Then hang up to release your
telephone.
Microphone
To turn the Microphone On/Off when the speakerphone is active (Spkr LED is
On), press 0LF.
When the Microphone is On, the Mic LED is On, steady red. When the
microphone is Off, the Mic LED is Off and you cannot be heard through the
microphone.
The microphone and its LED are always On when you receive a Voice-first internal
call and Off when you receive a Ring-first call.
Each station's microphone can be set in system programming to:
·
switch On/Off with one touch
·
switch Off only while pressed and held
·
either On/Off at the start of handsfree dialing.
To talk back to a Handset Off-hook Call Announce call, press and hold 0LF and
talk over your telephone handset/headset. The LED and microphone remain Off.
12
Strata CTX DKT3000/2000-Series Telephone 12/01

The Basics
Call Transfer
Call Transfer
1. While on a call, press &QI7UQ. Your Line LED flashes green and you hear internal
dial tone.
2. Dial the extension where the call will be transferred. You can remain on the line
and announce the call or immediately "blind transfer" the call.
During call transfer, you can connect all three parties by pressing your flashing
extension button or &QI7UQ.
·
If you get voice mail, you can leave a message or hang up and let the
transferred caller leave a message.
·
If you hear a long single tone, then announce the call over the called telephone's
speaker.
3. Transfer with Camp On: If the station to which you want to transfer the call is busy,
you may hang up and the transferred trunk or station will be camped on to the busy
destination.
To transfer a call directly to Voice Mail (VM)
1. While on a call, press &QI7UQ.
2. Press the 'LUHFW 7UDQVIHU WR 90 button or enter .
3. Enter the VM mailbox number (usually the same as the extension number) + .
4. Hang up and the caller is connected to the VM mailbox. This feature does a blind
transfer to VM.
To perform Call Transfer Immediate
1. While on a call, press the TRNS Soft Key. The DKT3014 LCD shows
"TRANSFER."
2. Dial the extension where you wish to transfer the call.The call rings the destination
station and your telephone returns to the idle state.
Strata CTX DKT3000/2000-Series Telephone 12/01
13

The Basics
Conference Calls
Conference Calls
You can conference together up to eight parties (including your own) - with up to six
parties being external network lines. The actual number of conference parties with
acceptable volume levels depends on the local and far end telephone line conditions.
The person who initiates the conference call is the Master. If, after the conference is
established and the Master exits the conference, the first station to have been added to
the conference becomes the Master.
To conference calls
1. While on a call, press &QI7UQ. You hear dial tone and your Line LED flashes green.
2. Call another station or outside line.
3. When the called party answers, press &QI7UQ. If you receive a busy tone or no
answer, press &QI7UQ again to return to the original connection.
All parties are conferenced. If the second call was placed on a /LQH that appears on
your telephone, the LED also flashes green.
4. Repeat the above steps to add lines to the conference. Keep in mind the maximum
number of allowed conference parties.
Note When the "master" of the conference hangs up, the control is automatically
transferred to the first internal station added to the conference call. If no other
internal stations are included in the conference call, the call will be
disconnected.
To transfer conference control
1. Do Steps 1 and 2 above to add the line to which you wish to transfer conference
control. See previous Note.
2. Announce the call and hang up to transfer it. This station now becomes the
conference "master" with the ability to add or delete parties.
To hold a conference call
If you are the Conference Master, press the +ROG key once (or twice for Executive
Hold) to place the conference call on hold. The other parties can continue with the
conference. Music-on-hold is suppressed and your extension LED flashes green.
You can rejoin the conference at any time by pressing your extension button. When
you return, you retain Master status.
14
Strata CTX DKT3000/2000-Series Telephone 12/01

The Basics
Conference Calls
Adding Voice Mail to a Conference
The Conference Master can add voice mail to a conference. This feature enables
participants in a conference to listen to or leave a voice mail message during one
telephone call.
To add Voice Mail to a conference call (performed by Conference Master)
1. Press &QI7UQ to place the current call on Consultation Hold.
2. Dial the voice mail (VM) extension number, then enter the VM mailbox and
security code. This adds the voice mailbox to the conference.
3. Press &QI7UQ to reconnect to the original party. (You can continue to add
conference members by pressing &QI7UQ and dialing another extension.)
Now, all parties in the conference can listen to or record a message to this voice
mailbox. Only the Master can control the VM with touchtones or Soft Keys.
Connecting Two Outside Lines
1. While talking on an outside call, press &QI7UQ. You hear dial tone. The extension
LED flashes (conference rate).
2. Dial an outside line access code and outside telephone number.
3. After the party answers, press &QI7UQ. The extension LED flashes (in-use rate)
and all parties are conferenced.
If you receive a busy tone or if the station does not answer, press the flashing
extension button to return to the original connection, press &QI7UQ.
4. Hang up. The extension LED flashes (exclusive-hold rate) and the two lines are
connected. The LED turns Off when the parties hang-up.
5. To supervise a tandem call, press the extension button. If the parties have finished,
hang up...or if the parties are still talking, press &QI7UQ and hang-up. Both Line
LEDs turn Off and the connection is released.
If your telephone company provides auto disconnect, the connection may release
automatically when the parties hang up. If not, the lines must be supervised to be
disconnected.
Strata CTX DKT3000/2000-Series Telephone 12/01
15

The Basics
Hold
Hold
1. To place a call on hold, press +ROG. Your LCD shows the line on hold. The held
Line's LED flashes green while appearances of the line at other stations flash red.
·
To return to the held call, press the held /LQH button.
·
If you do not return to the held call within a specified time, it rings back to your
telephone. The call remains camped-on to your station indefinitely.
·
If the held party hangs up, the call is released.
2. Repeat Step 1 to place additional lines on hold.
Note See the Call Pickup section to pick up a call on hold from another extension.
Exclusive Hold
This feature enables you to place a call on hold so that only you can retrieve it.
While on a call, press +ROG twice. That line's LED flashes green while
appearances of the line at other stations are steady red (in use).
Automatic Hold
This feature enables you to place a call on hold by pressing another /LQH button no
need to press +ROG. Make sure this feature is programmed on your system; if not,
existing calls will drop.
While on a call, press another extension button to receive/originate a new call. The
accessed line's LED flashes (in-use). The first call is put on hold and your
extension's LED flashes. You can also switch between calls without having to
press +ROG.
Consultation Hold
1. While on a call, press &QI7UQ. The call goes on hold.
2. Dial another line.
3. Transfer the call or return to the held call by pressing its /LQH button.
16
Strata CTX DKT3000/2000-Series Telephone 12/01

The Basics
Volume Control
Volume Control
To adjust the handset volume
Press the 9RO to increase volume and 9RO to decrease volume during the call.
When you hang up, the volume returns to the default setting.
To adjust the speaker volume for internal/external calls and background music
1. Press 6SNU.
2. Press an extension button - you hear dial tone.
3. Press the 9RO to increase volume and 9RO to decrease volume. This volume
setting applies to all calls until changed.
To adjust Ring Tone, Handsfree Answerback and Speaker Off-hook Call
Announce
Make sure the telephone is idle and the handset is on-hook. Press the 9RO to
increase volume and 9RO to decrease volume. This adjusts volume for your
telephone's ring tone, Handsfree Answerback and Speaker Offhook Call Announce
simultaneously.
To adjust handset Beep Tone
1. With the handset off-hook, dial the Beep Tone Adjustment Code (default
code). You hear busy tone.
2. Press 9RO or to reach the desired level.
LCD Contrast Adjustments
Press and hold down the 0LF button, and press and release 9RO or 9RO
repeatedly.
Each time you press 9RO or 9RO , the contrast increases or decreases. There
are eight steps in either direction. To return to the middle setting, repeat the above
step.
Strata CTX DKT3000/2000-Series Telephone 12/01
17

The Basics
LCD Contrast Adjustments
18
Strata CTX DKT3000/2000-Series Telephone 12/01

Advanced Operation
3
This chapter gives you more details about your DKT3000-series or DKT2000-series
telephone's advanced functions.
Using Your LCD
If your telephone has an LCD, use this section to learn more about its functions.
In its idle state, the LCD is a desk clock and calendar. When you are on an outside call,
the call duration displays.
A "+" on the LCD readout
(shown at right) indicates there
is more data to display.
CF-ALL 202-203+
Press 6FUROO to advance
AUG 08 MON
03:56
through the information.
Mode
Page
Scroll
Feature
LCD Control
Press 3DJH to switch from
Buttons/Soft Keys
5800
the Call Forward (CF)
display to the User Name display.
Strata CTX DKT3000/2000-Series Telephone 12/01
19

Advanced Operation
Soft Keys
Soft Keys
When Soft Keys are on, they replace the functions on the 0RGH, 3DJH, 6FUROO and
)HDWXUH buttons below the LCD. ()HDWXUH is a future feature for DKT3000-series
phones only.) The following table defines Soft Key Prompts.
Table 1
Soft Key Prompts
Soft Key
Definition
ABR
Activates Automatic Busy Redial after dialing a busy outside telephone number.
ACB
Activates Automatic Callback after reaching a busy station, CO line, or CO Line group.
BUSY
(Busy Override) Sends a call-waiting tone to a busy station.
CONF
Initiates or completes a conference.
EXEC
(Executive Override) Breaks into the conversation of a busy called station.
EXIT
Exits you from a conference; remaining parties are connected.
JOIN
Joins all parties to a conference while on a conference call.
Adds a CO line to an existing call while in the Conference mode. The LCD prompts you to
LINE
access a CO line after you press this key.
MESG
Sets a message waiting indication at a busy or unanswered station.
OVRD
Overrides options, busy mode, or overrides Do Not Disturb mode.
PGE
Enables you to enter a Page Group number (01~16).
RING
Makes a called station ring when making a voice announce call to the station.
RLS
Disconnects a call and returns telephone to the idle state.
RTRN
Terminates a feature operation and to return to a previously displayed state.
Adds a station to an existing call while in the Conference mode. The LCD prompts you to dial a
STA.
station number after you press this key.
TALK
Makes a voice announcement to a called station that is ringing.
Initiates or completes a Transfer while on an outside call. Press once for an immediate or
TRNS
announced transfer, depending on system programming. Pressing TRNS again completes the
transfer.
20
Strata CTX DKT3000/2000-Series Telephone 12/01

Advanced Operation
Soft Keys
Soft Key Example
When the Soft Key prompts appear on the LCD, the LCD Control Button just below
the prompt offers access to that feature. Here's an example of how Soft Keys work.
1. When an outside call is in
progress, the LCD appears as
shown on the right.
00:01:01
Soft Key
ABR
CONF
PGE
ABR = Automatic Busy Redial
Prompts
CONF = Conference
Mode
Page
Scroll
Feature
LCD Control
PAGE = Paging
Buttons/Soft Keys
6060
2. If you select CONF (press 3DJH),
the display changes as shown right.
LINE = Add an outside line to the conference
LINE OR STATION?
LINE
STA.
RTRN
STA = Add another station
RTRN = Return to the original caller without
Mode
Page
Scroll Feature
making a conference
6061
3. You will be prompted to dial the desired station.
The RTRN Soft Key (press 6FUROO) enables you
to return to the original caller without making a
DIAL STATION NO.
conference.
RTRN
Mode
Page
Scroll Feature
6062
Until the call is answered, you see the screen
shown right.
CALLING
200
Mode
Page
Scroll Feature
6063
When the call is answered, you see the screen
shown right. TRNS = exit the call and transfer
the first party to the second. JOIN = create a
TALK WITH 200
conference with you and both other parties.
TRNS JOIN
RTRN
RTRN = drop the second party and return to a
Mode
Page
Scroll Feature
two-way conversation with the original party.
6064
Strata CTX DKT3000/2000-Series Telephone 12/01
21

Advanced Operation
Advisory Messages
Advisory Messages
Advisory messaging enables you to store an informative message for LCD telephones
that call your telephone. The messages can be up to 16 characters long. The Strata
CTX provides a number of stored messages, shown in the table below. Message
numbers 5~9 can be defined by your CTX System Administrator.
Msg No.
Characters Displayed
Additional Digits
0
OUT TO LUNCH
1
IN A MEETING
2
CALL _____________
Directory Number 76345
3
BACK AT __________
Time (e.g., 1030)
4
RETURN ON________
Date (e.g., 10 20)
5
6
7
8
9
To set an advisory message
1. Go off-hook or press your extension button or phantom directory number button to
hear dial tone.
Note A phantom directory number button is similar to an extension button that is
shared on other telephones.
2. Press + Message No. (see table) + any additional digits (such as time, etc.)
3. Go on-hook or press 6SNU to release the line.
To clear the registered message
1. Go off-hook or press your extension button or phantom directory number button to
hear dial tone.
2. Press .
3. Go on-hook or press 6SNU to release the line.
22
Strata CTX DKT3000/2000-Series Telephone 12/01

Advanced Operation
Account Code Calls
Account Code Calls
Account Codes (Forced or Voluntary) can be used for a variety of reasons including
billing, tracking, and line restriction applications. Account Codes are assigned in the
system as a fixed length (default is six digits) and are recorded by the system, along
with the details of the calls, which can be printed on a Station Message Detail
Recording (SMDR) report.
Verified/Non-Verified Account Codes
If programmed for Verified Account Codes, the system checks the account code you
entered against a list created by the CTX System Administrator. The code you enter
must be on the list for the call to proceed. Non-verified account codes must be of a
uniform length specified by the CTX System Administrator.
Forced Account Codes
Some applications require you to enter an Account Code. These Forced Account
Codes may be verified or non-verified, depending upon the application, but in either
case, the caller must enter a code before proceeding.
To dial using Forced Account Codes
1. Place a call in the normal method.
If the call requires an Account Code, a burst of tone (Success Tone) is heard after
dialing the telephone number alerting you to enter the Account Code.
2. Enter the account number.
When the number of digits designated for account codes has been entered, the
number will be checked against the verified list, if chosen, and the call will
continue as normal. If the number of digits entered for the account code is not
reached or the verified code does not match, then re-order tone is heard and the call
is rejected.
You can bypass Forced Account Code requirements with three emergency numbers,
including 911. See your CTX System Administrator for these numbers:
1)
911
2)
_______
3)
_______
Strata CTX DKT3000/2000-Series Telephone 12/01
23

Advanced Operation
Account Code Calls
Voluntary Account Codes (Verified/Non-Verified)
Voluntary Account Codes are optional. They can be entered during a call and are used
for tracking selected calls using Station Message Detail Report (SMDR) call detail
recording option.
If the system is set for Verified Account Codes, station users must enter a specific
code when entering the Voluntary Account Code(s) or the code is not validated for the
SMDR call report. This does not affect the call.
There are two ways to dial using a Voluntary Account Code:
To dial using the Account Code button
1. After accessing a CO line, press the $FFRXQW &RGH button. LCD telephones
prompt you to "ENTER ACCOUNT CODE NOW."
2. Enter the account code digits. The LCD prompt disappears upon entry of the first
account code digit. After the account code is entered, the time indicator is restored
in the LCD.
3. If your station is set for Verified Account Codes, you hear confirmation tone when
the code is valid. If the code is invalid, you hear two short tones.
4. Enter the Account Code. Your conversation is not interrupted.
To enter an Account Code using access codes
Note It's a good idea to warn the other party that you will be disconnected
momentarily when you enter the access code. Once the code is entered, you will
be connected again.
1. After accessing a CO line, press &QI7UQ. Once you press &QI7UQ, your call is
interrupted; you and the other party cannot hear each other. You will hear feature
dial tone.
2. Dial . LCD telephones prompt you to "ENTER ACCOUNT CODE NOW."
3. Enter the account code digits. The prompt disappears upon entry of the first
account code digit. After the account code is entered, the connection is restored
and the LCD shows the time.
24
Strata CTX DKT3000/2000-Series Telephone 12/01

Advanced Operation
Automatic Busy Redial
Automatic Busy Redial
After reaching a busy outside number, you can activate Automatic Busy Redial so that
the system automatically redials the number at regular intervals. The system repeats
the redial until the destination is no longer busy. This feature may not be on some
telephones on your system.
Automatic Busy Redial is not attempted while your station is busy, but continues to
time-out. The system inserts a pause (P) on your LCD before redialing the number.
To activate Automatic Busy Redial
1. When you reach a busy number, press $XWR %XV\ 5HGLDO or &QI7UQ + .
The LED flashes red. You hear confirmation tone.
2. Hang up or press 6SNU. The system redials, up to five to 20 times, every 30 to 180
seconds (depending on system programming). Your telephone receives ring tone
when Automatic Busy Redial dials the number and it is available. The extension
and Spkr LEDs flash green.
3. Lift the handset or press 6SNU and wait for the party to answer. If you do not pick
up the handset or press 6SNU within recall timeout (five to 60 seconds) after a
connection is made, you hear a muted ring for another 30 seconds, then the call
disconnects.
To cancel Automatic Busy Redial
Press $XWR %XV\ 5HGLDO or extension + .
Strata CTX DKT3000/2000-Series Telephone 12/01
25

Advanced Operation
Automatic Callback
Automatic Callback
When you reach a busy station, you can set Automatic Callback to have the system
monitor the busy extension and notify you when it becomes idle.
Automatic Callback can also place you in queue for an available outside line, if you
reach a line group in which all lines are busy. When a station or line becomes
available, the system rings your telephone. Then when you answer, it automatically
rings the intended destination. The amount of time the system will wait for an idle
destination is set in system programming. Automatic Callback is also known as "CO
Line Queuing."
To set Automatic Callback
1. If you hear busy tone after dialing an outside line access code or a station number,
press $XWR &DOOEDFN or . Busy tone stops, followed by success tone, then busy
tone resumes.
2. Hang up. You can make other calls while waiting.
3. When the called station or outside line becomes idle, your telephone rings with a
fast LED.
·
If you called a busy station, the extension LED flashes green (incoming call)
and the called number displays.
·
If you called a busy outside line, the extension LED flashes green (incoming
call rate). The seized line's number displays.
4. Answer within about three rings (five to 180 seconds, set in programming) to
prevent the callback from being cancelled. After you answer, you hear success
tone, and the LED flashes green (in-use).
If you hear a busy tone after answering a callback, the called party is already on
another call or the line has already been seized or has received an incoming call.
Your request is not cancelled. You will be called again the next time a line becomes
idle.
If you were attempting to make an outside call, the telephone number is
automatically dialed, including the account code or override codes that were used.
To cancel ACB
Press $XWR &DOOEDFN or extension button + .
26
Strata CTX DKT3000/2000-Series Telephone 12/01

Advanced Operation
Background Music
Background Music
You can set background music over your telephone speaker or over external speakers.
Up to 16 different music sources can be applied to the Strata CTX system: the first
source is Quiet Tone, all others can be music or recorded information.
To enable background music on your telephone speaker
Press the %*0 + n( ) + %*0, where n is the music sources 1~16
...or press an extension button + + n + + 6SNU, where n is the music
source 1~16. If the music source is a single digit, press before pressing 6SNU. If
the source is omitted, then the last selected music source is selected.
To cancel background music on your telephone speaker
Press %*0
...or press an extension button + + 6SNU.
To enable background music over your external paging speakers
Press %*0 H[W and enter a source number (1~16) to select a music source
...or press an extension button + + n( ) + 6SNU, where n is the music source
1~16. If the music source is a single digit, press before pressing 6SNU. If the
source is omitted, then the last selected music source is selected.
To cancel background music over your external paging speakers
Press %*0 H[W
...or press an extension button + + 6SNU.
Strata CTX DKT3000/2000-Series Telephone 12/01
27

Advanced Operation
Call Forward
Call Forward
System
System Call Forward (which is set in Programming) automatically directs calls to a
predefined location, such as Voice Mail. See your CTX System Administrator to
determine which type of Call Forward you have, as well as the Call Forward location.
Station
Station Call Forward enables you to assign Call Forward destinations for each
extension on your telephone. Each extension can be independently set for a different
Call Forward feature. You can set a flexible button to perform any Call Forward
function - see "Programming Feature Buttons" on page 63 for more details. Call
Forward must be set prior to receiving the call.
The following calls to your station can be forwarded:
·
Internal calls
·
Auto Attendant calls
·
Outside lines that ring only your station
·
Transferred internal or incoming line calls
Call Forward Categories
You can set Call Forward for the following categories of calls. Within these
categories, you can use five different types of Call Forward Settings.
·
Call Forward Any Call Forwards any call, whether an internal call or incoming
line call.
·
Call Forward - Incoming Line Forward incoming line calls only.
·
Call Forward Any Call - Set for Another Station Enables you to forward all
calls for another telephone within your telephone system.
·
Call Forward - Incoming Line Set for Another Station Enables you to set
forwarding of incoming line calls for another telephone within your telephone
system.
·
Call Forward System Forwards the calls to the destination preset for the entire
telephone system, commonly voice mail.
28
Strata CTX DKT3000/2000-Series Telephone 12/01

Advanced Operation
Call Forward
·
Call Forward - External Location Forwards incoming line calls that ring
directly to your extension to a destination outside the system.
You can change your forwarding destination from outside the system using the DISA
feature. See your CTX System Administrator for DISA telephone numbers and
security code access.
Call Forward Settings
·
Call Forward All Calls Forwards all calls immediately.
·
Call Forward Busy/Do Not Disturb Forwards calls immediately when your
extension is busy or in Do Not Disturb (DND) mode.
In Tone-first systems with multiple lines, Call Forward Busy forwards calls only
when all line appearances are in use. In Voice-first systems, Call Forward Busy
forwards all calls any time your telephone is in use.
·
Call Forward - No Answer  Forwards all calls to your station whenever you do
not answer the call within a designated time (set by you when you enable the
feature).
·
Call Forward Busy/Do Not Disturb/No Answer  Forwards all calls to your
station whenever you are busy, in the DND mode, or after ringing and you do not
answer the call within a designated time (set by you when you enable the feature).
·
Call Forward Cancel Cancels the set Call Forward feature. Notice that each
category of Call Forward has a different code for canceling.
Station Call Forward Procedures
The following table contains Call Forward Button sequences. You can do a Call
Forward function by, one, entering the button sequence as described, or two, by
programming a flexible button to perform the sequence. See "Programming Feature
Buttons" on page 63 for instructions on programming a flexible button.
Some Call Forward features require a Pass Code entry. Use the following procedure to
change your Pass Code.
To change your Pass Code
Press Extension button + + ext. no. + old Pass Code (1~15 digits) + + new
Pass Code (1~15 digits) + .
Strata CTX DKT3000/2000-Series Telephone 12/01
29

Advanced Operation
Call Forward
To use the Call Forward button sequence
Follow the instructions in the following table, shown under "Button Sequence."
Some features require additional input, such as:
·
Destination If the destination is an outside number, press ÆÃafter entering the
destination. The CTX accepts destination numbers of up to 32 digits.
·
Timer This is a two digit entry representing how long (eight to 160 seconds)
your telephone should ring before forwarding the call. If you enter one digit,
you must press ÆÃafter entering the single digit.
·
Pass Code A four-digit code established by system programming to prevent
unauthorized changes. The code applies to the station to be forwarded; not to
the station entering the code.
Note In the following table, (Tone) means that a confirmation tone will play at that
point in the sequence.
Table 2
Call Forward Procedure
Feature
Button Sequence
Call Forward Any Call - Internal and Incoming Line Calls:
Forwards any call, whether an internal call or incoming line call.
All Calls
Extension (Ext.) button + Æ% (Tone) + Destination No. (Tone)
Busy
Ext. button + Æ%! (Tone) + Dest. No. (Tone)
No Answer
Ext. button + Æ%" (Tone) + Dest. No. (Tone) + Timer + Æ
Busy No Answer
Ext. button + Æ%# + Dest. No. + Timer + Æ
Cancel
Ext. button + Æ%$ (Tone)
Call Forward - Incoming Line Calls:
Forward incoming line calls only.
All Calls
Ext. button + Æ% " (Tone) + Dest. No. (Tone)
Busy
Ext. button + Æ%!" (Tone) + Dest. No. (Tone)
No Answer
Ext. button + Æ%"" + Dest. No. (Tone) + Timer (Tone) + Æ
Busy No Answer
Ext. button + Æ%#" + Dest. No. (Tone) + Timer (Tone) + Æ
Cancel
Ext. button + Æ%$" (Tone)
30
Strata CTX DKT3000/2000-Series Telephone 12/01

Advanced Operation
Call Forward
Table 2
Call Forward Procedure (continued)
Feature
Button Sequence
Call Forward Any Call - Set for Another Station:
Enables you to forward all calls for another telephone within your telephone system.
All Calls
Ext. button + Æ% ! (Tone) + ext. no. + Pass Code (Tone) + Æ + Dest. No. + Æ (Tone)
Ext. button + Æ%!! (Tone) + ext. no. + Pass Code (Tone) + Æ + Dest. No. + ÆÃ
Busy
(Tone)
Ext. button + Æ%"! (Tone) + ext. no. + Pass Code (Tone) + Æ + Dest. No. (Tone) +
No Answer
Æ + Timer + Æ (Tone)
Ext. button + Æ%#! + ext. no. + Pass Code + Æ (Tone) + Dest. No. (Tone) + ÆÃTimer
Busy No Answer
+ Æ (Tone)
Cancel
Ext. button + Æ%$! (Tone) + ext. no. + Pass Code + Æ (Tone)
Call Forward - Incoming Line Call - Set for Another Station:
Enables you to set forwarding of incoming line calls for another telephone within your telephone system
All Calls
Ext. button + Æ% # (Tone) + ext. no. + Pass Code + Æ (Tone) + Dest. No. (Tone) + Æ
Busy
Ext. button + Æ%!# (Tone) + ext. no. + Pass Code + Æ (Tone) + Dest. No. (Tone) + Æ
Ext. button + Æ%"# (Tone) + ext. no. + Pass Code + Æ (Tone) + Dest. No. (Tone) +
No Answer
Æ + Timer + Æ
Ext. button + Æ%## (Tone) + ext. no. + Pass Code + Æ (Tone) + Dest. No. (Tone) + ÆÃ
Busy No Answer
+ Timer + Æ
Cancel
Ext. button + Æ%$# (Tone) + ext. no. + Pass Code + Æ (Tone)
Ext. button + Æ%& (Tone) + ext. no. (Tone) + old Pass Code + (Tone) + new Pass
Change Pass Code
Code (Tone) + Æ
Call Forward - System:
Forwards the calls to the destination preset for the entire telephone system, commonly voice mail.
Activate
Æ%! (Tone)
Cancel
%! (Tone)
Strata CTX DKT3000/2000-Series Telephone 12/01
31

Advanced Operation
Call History
Call History
Incoming calls with Caller ID or ANI information can be optionally recorded into a
rolling list for the station where the call is ringing. The call is placed in the list along
with the number, name (if provided), time and date of the call, and status of the call
(answered, abandoned, or redirected). You can access this list from an LCD telephone
with a flexible &DOOHU ,' button.
To view Call History
When your station is idle, press the &DOOHU ,' button. The Caller ID LED lights
green and the latest record displays.
Press 9RO for the next record; press 9RO for the previous record.
To view the call date, time and status, press 3DJH (press again to toggle to call
name/number).
Call Park Orbits
The Call Park feature enables you to hold a call temporarily in a location other than
your telephone. These areas are called orbits. You or another telephone user can
retrieve a parked call from its orbit by specifying the orbit number. You can specify
one of 20 General Park Orbits (7000~7019) or a valid extension number within the
system.
Once you have parked a call in an orbit, you can:
·
Hang up and retrieve the parked call at a later time
·
Originate another call
·
Access a voice paging device to announce the parked call for pickup from another
station
If you park a call and it is not retrieved, it will recall to the parking station and one of
the following occurs:
·
If your station is idle when the system Call Park recall timer expires, the parked
call automatically recalls to your station.
·
If your station is busy, the parked call camps on.
If you have an LCD telephone, you can let the system automatically select an
available orbit number which displays on your LCD.
32
Strata CTX DKT3000/2000-Series Telephone 12/01

Advanced Operation
Call Pickup
To park a call
1. While on a call, press 3DUN LQ 2UELW
...or &QI7UQ + . The LED flashes green (consultation-hold).
2. Specify the Park Orbit using one of the following:
·
Press and the system automatically selects a General Park Orbit between
~. The chosen orbit appears on the LCD.
·
Enter a valid extension.
·
Press and the system automatically selects your extension as the orbit.
3. Hang up. The caller's extension or line number and the orbit number are shown. If
the parked call is not retrieved within a specified time, the call rings back to your
telephone. When a parked call recalls your telephone, the LCD shows the line or
extension that is recalling and the orbit number.
To retrieve a parked call
1. Press 3DUN LQ 2UELW
...or press your extension button +
.
2. Enter the Orbit Number where the call is parked or for the extension from which
you are calling. You cannot use to retrieve a parked call. The extension LED
flashes at the in-use rate when the call is retrieved.
Call Pickup
You can pick up a call that is ringing another station's extension, a call placed on hold
at another station and other types of calls. When you pick up an internal call, the
calling station and the called station displays on your LCD.
Group Pickup
Stations can be assigned in system programming to Pickup Groups. As many as 32
groups can be created to enable you to easily pick up incoming (new or transferred) or
internal calls that are ringing stations that are in your group or in other groups. This
feature does not pick up held calls. You may belong to more than one group. See your
CTX System Administrator for group assignments.
Strata CTX DKT3000/2000-Series Telephone 12/01
33

Advanced Operation
Call Pickup
Page/Internal Call Pickup
This feature picks up Internal (station to station), Group Page, and All Call Page calls.
If these types of calls occur at the same time, the pickup priority is station-to-station
and then Page calls in the order of occurrence. In some systems, this feature can be
applied to pick up All Call Page exclusively.
To perform Call Pickup
1. Press an extension button.
2. Enter a code from the following table.
Table 3
Call Pickup Feature Codes
For Incoming Calls:
Dialing
Description
Group
Æ$Æ"#
Picks up a call ringing to a member of your pickup group.
Æ$Æ$ + Primary
Picks up a call ringing on any line appearance of the telephone
Directed Extension
Ext. No.
specified by its Primary extension number.
Æ$Æ"! + Group
Picks up a call ringing to a extension in the specified Pickup
Directed Group
No.
Group.
Picks up a call ringing to the specified extension number only.
Directory Number
Æ$Æ!! + Ext. No.
Other lines ringing on the same telephone are unaffected.
Any External Call
Æ$Æ(
Picks up any incoming outside line call.
For Calls On Hold:
Dialing
Description
Local Retrieve
Æ$Æ&
Picks up a call held on the telephone from which it is dialed.
Æ$Æ&! + Primary
Retrieves a call held on the telephone specified extension
Remote Retrieve
Ext. No.
number.
Æ$Æ&"
Picks up a call held on the specified CO line regardless of the
+ Outside
Outside Line Retrieve
telephone placing the call on hold. Must enter three digits
Line No. (1~128)
(e.g., 007).
Directed Extension
Æ$Æ&#
Picks up a call held on the specified extension number,
+ Ext. No.
Retrieve
regardless of the instrument(s) on which it appears.
34
Strata CTX DKT3000/2000-Series Telephone 12/01

Advanced Operation
Call Waiting
Notes
·
The Primary extension number is the directory number by which the telephone set
is defined. Other, non-primary extension numbers may also appear on the
telephone. By convention, the Primary extension number is assigned to the first
button on a multi-button telephone.
·
If more than one call is on hold, the call on the telephone's lowest button number is
picked up.
·
Ringing calls are picked up over held calls as a priority.
Call Waiting
You can answer a call that is transferred to your station, even when your station is
busy. When another call is camped onto your station, you hear two Camp-on tone
beeps and the extension or Line LED flashes red (on-hold).
If a call is sent to your station when busy, and your station does not have an extension
button available to receive the call, two camp-on tone beeps are sent to your
telephone. You must disconnect or transfer the existing call to answer the waiting call.
To answer a waiting call by placing the current call on hold
Press +ROG. The existing call is placed on hold. The camped-on line rings your
station (the Line LED flashes green - incoming call)....or if your telephone has the
Auto Hold feature, just press the flashing extension button.
You are connected to the transferred call. The extension or Line LED flashes green
(in-use).
Note See your CTX System Administrator to find out if you have Auto Hold.
To answer a waiting call by disconnecting or transferring the current call
Hang up or transfer the existing call; the camped-on call rings your station. The
camped-on line rings your telephone and the Line LED flashes green (incoming
call).
...or press the flashing extension or /LQH. The existing call is placed on hold. The
camped-on line rings your station (the Line LED flashes green - incoming call).
This disconnects the current call and connects you to the transferred call. The
extension or Line LED flashes green (in-use).
Strata CTX DKT3000/2000-Series Telephone 12/01
35

Advanced Operation
Direct Inward System Access (DISA)
Direct Inward System Access (DISA)
Outside callers with touch tone telephones can call in to lines programmed for Direct
Inward System Access (DISA) and dial an extension or outgoing line without going
through an attendant or operator. See your CTX System Administrator for details.
1. From outside the system, dial the public telephone number assigned to DISA. The
call will be answered and you will hear CTX dial tone.
If you do not dial within 10 seconds, the line disconnects.
2. When you hear dial tone, dial an extension or an outside line.
3. If you dial an outside destination, you may need to enter a security code provided
to you by the CTX System Administrator. When you hear the tone, enter the
security code. If accepted, the call will proceed.
4. If you receive busy tone and you want to dial another number while the station is
still ringing, press and repeat Step 2.
Direct Station Selection Buttons (Hotline)
This optional feature enables you to use a '66 button to connect directly to another
station's line extension. The DSS LED shows the status (idle/busy) of the station and/
or the station's primary extension. For example, a station's DSS button LED shows
busy (light steady red) when the station is:
·
busy on a call on any button
·
idle but all appearances of the station's extension are in use by other stations.
When the station is in DND, the LED flashes red.
To connect directly to another station's extension
1. When connected to a line or another station, press '66.
The original party is put on-hold. You can call a station even if the DSS LED
shows busy (steady red).
2. Announce the call...or transfer the call by hanging up or pressing 5HOHDVH.
Note You can transfer the call to an idle or busy station.
36
Strata CTX DKT3000/2000-Series Telephone 12/01

Advanced Operation
Distinctive Ringing
Distinctive Ringing
1. Press to enter User Programming Mode.
2. Press a /LQH button. The Line LED is steady green.
3. Enter the ringing pitch number:
= Low, = Middle, = High, = Combination
4. Lift the handset to return to idle.
Do Not Disturb
If your station is in Do Not Disturb (DND) mode, internal, external and transferred
calls do not ring your station and Off-hook Call Announce calls are denied. You can
continue to make calls while in the DND mode. When originating a call in DND
mode, you will hear a short burst of interrupted dial tone followed by continuous dial
tone. You can start dialing at any time during either tone.
If you put your Primary extension into DND mode, all calls to that telephone are
rejected. If your extension is set for Call Forward-Busy or Call Forward-Busy/No
Answer, the call is redirected to the forwarding destination immediately.
If you put an extension other than the Primary extension into DND, only calls to that
extension on your telephone will be blocked. Appearances of that extension on other
telephones continue to ring.
To activate DND on your Primary extension
Press 'R 1RW 'LVWXUE or (hear Success Tone). The LED lights steady red
and DND mode is activated for the entire station.
To activate DND on a non-Primary extension
Press the desired extension appearance and 'R 1RW 'LVWXUE or (hear
Success Tone). The LED lights steady red and DND mode is activated for that
extension on your telephone.
To deactivate DND
Press 'R 1RW 'LVWXUE or (hear Success Tone). The LED lights goes out
and DND mode is de-activated.
Strata CTX DKT3000/2000-Series Telephone 12/01
37

Advanced Operation
Door Lock(s)
Setting DND for Another Extension
To activate DND for another extension
Enter (hear Entry Tone) + the Primary extension of the remote extension +
the pass code + (hear Success Tone). This sets DND as if activated by the
Primary extension on the target telephone.
To deactivate DND for another extension
Enter (hear Entry Tone) + the Primary extension of the remote extension +
the pass code + (hear Success Tone). This removes DND from the target
telephone.
To change your DND Pass Code
Enter (hear Entry Tone) + ext. no. (hear Entry Tone) + old pass code +
(hear Entry Tone) + new pass code +
(hear Success Tone).
If you activate DND while a call is ringing, the ringing stops. The LED continues
to flash on your telephone and ring on other appearances.
Door Lock(s)
Your telephone may have 8QORFN 'RRU button(s). Each 8QORFN 'RRU button is
programmed to unlock a specific door. Check with your CTX System Administrator to
find out the locations of your system's door phones and record them below.
Door Lock No.
Location
Door Lock No.
Location
0
6
1
7
2
8
3
9
4
10
5
To unlock a door
Press the specific 8QORFN 'RRU button or + the Door Lock Number (see
above table). The door unlocks for three~30 seconds (set in system programming).
The Unlock Door LED is lit while the door is unlocked.
38
Strata CTX DKT3000/2000-Series Telephone 12/01

Advanced Operation
Door Phone(s)
Door Phone(s)
Door phones can be used to call phones selected in system programming. When a door
phone calls, you hear a distinctive ringing tone, one or five times (set in system
programming). You can also call a door phone and monitor the surrounding area.
The number of possible door phones varies by Strata CTX system, with up to 24 as the
maximum for larger systems.
LCD telephones display the door phone name ID when calls are made to or from door
phones. Check with your CTX System Administrator to find out the names and
locations of your system's door phones and record them below.
Door Phone
Name/Location
Door Phone
Name/Location
To answer a door phone call
Lift the handset while the door phone is still ringing. The extension LED flashes
green (in-use) and you are connected to the door phone.
...or to pick up door phone calls ringing someone else's telephone, press extension
+ + directory number.
Strata CTX DKT3000/2000-Series Telephone 12/01
39

Advanced Operation
Emergency Ringdown
To call/monitor a door phone
1. With the handset off-hook, press a extension. You hear dial tone and the LED
flashes green (in-use).
2. Press + extension for the door location. A two-way talk-path exists between
your telephone and the called door phone. You can audibly monitor the area around
the door phone.
To call from a door phone
1. Press the door phone button and then release it. You hear a distinctive ringing
toneone or five times (set in system programming).
2. When answered, speak at a normal voice level in the direction of the door phone.
Emergency Ringdown
If a station remains off-hook for a programmable period, it can be automatically
treated as an Emergency Call and directed to an emergency destination. The station
may have partially dialed a number or have dialed no digits at all. Each station is
programmed with its specific emergency ringdown destination.
A station number or a group pilot number can be specified as an emergency ringdown
destination. In a private network, the station or pilot number must be in the same
network node. Remote emergency destination and door phones are not permitted.
Language Codes
This feature enables you to change the language sent from the Attendant Console or
from a PC. See your CTX System Administrator to find out if your telephone is
programmed with the ability to change languages.
To change the Language Display
Enter the Change Language access code + the Language Code (see below).
: English date format MM/DD (/YY)
: British English DD/MM (/YY)
: French DD/MM (/YY)
40
Strata CTX DKT3000/2000-Series Telephone 12/01

Advanced Operation
Off-hook Call Announce
Off-hook Call Announce
Off-hook Call Announce (OCA) enables you to complete a call to a busy digital
telephone. Your telephone must be programmed to either announce automatically or to
announce after you press a button on your dial pad. The destination telephone must be
programmed to accept an OCA. The announcement may be delivered over the handset
or the speaker.
Handset OCA Announce can operate on any digital telephone. Speaker OCA requires
the addition of a special circuit board inside the DKT speakerphone.
To make an OCA call
Manual Dial an extension. When you hear busy tone, press and, after one long
tone, you can talk through the speaker of the destination telephone. The person you
are calling has answering options described below.
Automatic If your telephone and the extension you are calling have been
programmed for Automatic OCA, you can talk through the speaker of the
destination telephone without hearing the busy tone and without dialing .
To answer a Handset OCA call
While you have a call in progress, you hear one tone in your handset to indicate that a
second station is calling.
Press 0VJ to toggle between the new and original callers.
You talk to the new caller for as long as you hold down 0LF. When you release the
button, you return to the original caller. In both cases, neither caller can hear the
other. Your LCD indicates which station or CO line you are connected to.
To answer a Speaker OCA call
1. While you have a handset call in progress and you hear one tone, this indicates that
a second station is calling. The second caller connects to the speaker in your
telephone. The Spkr LED flashes and the Mic LED lights. You will be speaking to
the first caller through your handset and the second caller through the microphone.
Press 0LF; the Mic LED turns Off. You will no longer be talking to the second
caller, although he/she can still speak through your speaker.
2. Press 0LF again to reconnect to the second caller. You can toggle as often as you
choose. If you do not want the first caller to hear your conversation with the second
caller, cover the mouthpiece of your handset.
Strata CTX DKT3000/2000-Series Telephone 12/01
41

Advanced Operation
Override Calls
Override Calls
The available override features are:
Busy Override
Ring Over Busy Override enables you to send a muted ring tone to a busy station to
indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed
for each station to be two muted rings only or continued muted rings until the call is
answered. This option applies to the station receiving the muted ring. The muted ring
can be sent to the telephone speaker or to the telephone handset/headset and speaker.
To use Busy Override
After reaching a busy station, press . A muted tone is heard at the busy station,
indicating that a call is waiting. The station number displays.
Do Not Disturb Override
Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a
station in DND mode to indicate that a call is coming in. Your telephone may be
programmed to block DND Override from other telephones. Your station's LCD
shows the station you have called is in the DND mode.
OCA is possible to DND stations from stations that are programmed for DND
Override.
To use DND Override
After reaching a station in DND mode, press . A tone signal is heard at the DND
station, indicating a call is coming in. On your station, the LCD shows the station
number you have overridden.
Your LCD displays DND OVR DENY, if the station you called denies DND
Override.
42
Strata CTX DKT3000/2000-Series Telephone 12/01

Advanced Operation
Override Calls
Executive Override
Executive Override enables you to enter an established conversation. Your telephone
can also be programmed to block Executive Override from other telephones.
To perform Executive Override
After reaching a busy station, press
...or, if you have an LCD telephone, use the OVRD Soft Key.
You enter a conference with the busy station and the party to whom he was talking.
The called parties may hear an optional tone signal prior to your entering the
conversation.
Your LCD displays EXEC OVR DENY, if the station you called denies Executive
Override. If you do not have Override privileges, you will camp on.
Class of Service Override
By dialing a Class of Service Override code, a user can change a station's set of
privileges to one associated with the override code. When the call is terminated and
another is attempted from the same station, the original Class of Service is applied.
This allows selected users to override restrictions that are placed on any telephone in
the system.
To perform Class of Service Override
1. Access an outside line. You hear dial tone and the LED flashes at the in-use rate.
2. Press &QI7UQ + . Dial tone stops. Your LCD prompts you to enter a code.
3. Enter the Class of Service Override Code (four digits). You hear dial tone. For
security reasons, the override codes are only available on a selected basis. See your
CTX System Administrator.
4. Dial a telephone number.
Strata CTX DKT3000/2000-Series Telephone 12/01
43

Advanced Operation
Paging
Privacy Override
This feature enables you to enter an established call on a line you share with another
telephone. Up to two station users can enter an existing CO line-to-station call (i.e., up
to three stations can be connected to a CO line). You can also use this feature if the
station that is already connected to the CO line is in the Privacy Release mode.
Station users with 3ULYDF\ 5HOHDVH can allow stations with the shared button
appearance to enter their conversations, even if the station entering the conversation is
not programmed for Privacy Override. (see "Privacy" on page 45.)
Paging
Station users can make page announcements to telephones and external speakers.
Check with your CTX System Administrator to find out the zone numbers for various
paging groups.
To make a Page Announcement to telephones or external speakers
1. Lift the handset, press extension and enter a paging access code.
2. Make your announcement, then hang up.
To make a Group Page
Press *URXS 3DJH and enter the Group number (01~16)
...or press extension + and enter the zone number.
Answering a Page
To answer a Group Page, lift the handset off-hook, press extension + and
enter the Group number.
To answer an External Group Page, lift the handset off-hook, press extension +
and enter the Group number.
44
Strata CTX DKT3000/2000-Series Telephone 12/01

Advanced Operation
Privacy
All Call Page
You can make an All Call Page to telephones assigned to the "All Call Page Group."
Stations are assigned to the "All Call Page Group" in system programming.
To make an All Call Page
1. With the handset off-hook, press $OO &DOO 3DJH
...or extension + . This pages all telephones in the All Call Page Group but,
depending on system programming, you may or may not page external speakers.
2. Make your announcement then hang up.
To answer an All Call Page
Lift the handset off-hook, press extension + .
Emergency Page
An Emergency Page overrides Group Pages or All Call Pages to telephone and
external paging devices.
To make an Emergency Page, lift the handset off-hook, press extension + .
To make an Emergency Page to a group, lift the handset off-hook, press extension
+ and enter the Zone number.
Privacy
Privacy controls the ability of more than one person to use the same extension or CO
line at the same time. Privacy applies to multiple appearances of extensions, Phantom
extensions, outside Lines and outside Line Group buttons. The application of Privacy
to individual telephones is controlled in system programming.
By default, the system is private. If you are in a conversation, another telephone with
an appearance of the line on which you are talking cannot intrude unless that
telephone has been programmed for Privacy Override. In that event, the other
telephone may enter and leave the conversation at will. If all users are provided with
Privacy Release in Class of Service, the system will function as non-private.
Strata CTX DKT3000/2000-Series Telephone 12/01
45

Advanced Operation
Redial
Your telephone may be equipped with a 3ULYDF\ 5HOHDVH and/or a 3ULYDF\ RQ
/LQH button. On a normally private telephone, 3ULYDF\ 5HOHDVH allows other
appearances of you line to join the conversation. On a normally non-private telephone,
3ULYDF\ RQ /LQH allows you to exclude others. The Privacy condition may be
toggled at any time during a conversation. At the end of the conversation, the line's
privacy condition returns to its original state.
To use Privacy Release
While on a CO line call, press 3ULYDF\ 5HOHDVH. The LED lights red. The
outside line flashes at all appearances. When another station user enters the outside
line call by pressing a common outside /LQH, the Privacy Release LED turns Off.
To add a third station, press 3ULYDF\ 5HOHDVH again; the process repeats.
To set/cancel Privacy
Press 3ULYDF\ RQ /LQH to set privacy. The LED lights steady red. Others are
blocked from entering your outside line calls when they press a common /LQH
...or press 3ULYDF\ RQ /LQH again to cancel the feature. The LED turns Off.
Redial
Use this button to redial the last number dialed from your telephone.
To redial the last number, press 5HGLDO or .
46
Strata CTX DKT3000/2000-Series Telephone 12/01

Advanced Operation
Speed Dial
Speed Dial
Speed Dial enables you to dial a sequence of up to 32 digits with a shorter code. Dial
sequences can include telephone numbers, authorization codes, passwords feature
activation codes and pauses. Speed Dial may be used to originate a call or invoked
after a call is established. There are two types of Speed Dial:
·
Station Your CTX System Administrator allocates a block of up to 100 personal
speed dial numbers in increments of 10 per telephone. You can create and change
these numbers from your own telephone. You have exclusive use of them. If you
have a DKT3014 large display telephone and want your named station speed dial
numbers to appear on the display, see your CTX System Administrator.
·
System All telephones in your system can share a list of up to 800 System Speed
Dial numbers under the exclusive control of the CTX System Administrator. In
some cases, System Speed Dial will allow you to reach numbers that you would
not be allowed to dial directly from your telephone.
Making a Call Using Speed Dial
There are three ways to begin a Speed Dial Call.
1. Dial
...or press 6SGLDO on a DKT3000-series telephone
...or press the 6SHHG 'LDO feature key on any DKT.
2. Dial the Station or System Speed Dial Number. Station Speed Dial numbers
occupy numbers 100~199. System Speed Dial numbers occupy numbers 200~999.
Strata CTX DKT3000/2000-Series Telephone 12/01
47

Advanced Operation
Speed Dial
Storing a Station Speed Dial Number
There are three ways to store a Station Speed Dial number, including Programming
Mode, Access Codes and through system programming by your CTX System
Administrator.
To store a Station Speed Dial Number using User Programming Mode
1. Press to enter User Programming Mode. The LCD shows "USER PROG
MODE."
2. Press the fixed 6SGLDO button or the Speed Dial feature button. The LCD shows
"SPEED DIAL MODE." If this display does not appear, see your CTX System
Administrator to determine if Speed Dialing memory is assigned to your
telephone.
3. Press . The LCD shows "INDEX NUMBER."
4. Enter the two digits which, combined with the , form the Station Speed Dial
Number.
Example: Entering would result in storing Station Speed Dial Number .
The LCD shows this number in the upper left corner. If there is already a number
stored, it appears below the Speed Dial Number.
5. Enter the desired destination. It appears in the lower right of the LCD. Instructions
are given below for more complex dialing strings, usually telephone numbers.
6. Press the fixed 6SGLDO button or the Speed Dial feature button. The LCD shows
"DATA PROGRAMMED."
7. If you want to enter another number, press the fixed 6SGLDO button or the Speed
Dial feature button. The LCD shows "SPEED DIAL MODE."
8. Pressing 6SGLDO or the Speed Dial feature button again toggles you between User
Programming and Speed Dial mode. Lift and replace the handset to exit User
Programming altogether.
To store a Station Speed Dial Number using an Access Code
1. Dial . The display shows "SPEED DIAL" and you hear Entry Tone.
2. Dial the Station Speed Dial number (100~199). The LCD shows your digits and
you hear Entry Tone.
48
Strata CTX DKT3000/2000-Series Telephone 12/01

Advanced Operation
Speed Dial
Note Selected telephones may have the ability to change System Speed Dial
numbers. Follow this procedure but specify a System Speed Dial number
(200~999) instead.
3. Enter the destination digits, then press . The LCD shows "SPEED DIAL" + the
Speed Dial Number + destination + #. You hear Success Tone.
4. Release the telephone. To enter another number, repeat the process, starting with
Step 1.
CTX System Administration
The third method of storing station Speed Dial numbers is via your CTX System
Administrator, who can establish your Station Speed Dial number through
administrative software and associate a name with it. This name is used by the
Directory Dialing feature of DKT3014 large display telephones.
Advanced Speed Dial Operation
Special Characters
Speed Dial Numbers may include ~, , and Pause. When using the Access Code
input method (see above) it is also necessary to use to indicate you have finished
entering the destination number. This creates 14 functions to be input from the 12
buttons on the dial pad.
Long Speed Dial Numbers
Speed Dial Numbers are stored sequentially in memory areas capable of holding 32
digits. If you exceed 32 digits, the excess are stored in the next higher area and
consume the next sequential Speed Dial Number.
You can dial the entire string by entering the original Speed Dial Number and all digits
will be sent, including those in excess of 32. If that were Speed Dial Number 100,
Number 101 would no longer be available. You are not prevented from storing a new
Number 101 but, if you do, Number 100 will be shortened to 32 digits.
Strata CTX DKT3000/2000-Series Telephone 12/01
49

Advanced Operation
Tone/Pulse Dialing
The numbers are defined in Table 4:
Table 4
Dial String Characters
Entry
Meaning
(
0~9
Æ
End of Speed Dial Number when entering via access code (Æ%%
Escape. " " functions as an escape key indicating that the number immediately following
represents something exceptional. When

is used as an escape character, it consumes
one Speed Dial digit. Entering & to insert a seven-second pause would use two of 32
characters.
Pause (1~9) seconds. If you need to pause longer than nine seconds, enter additional
Ã ÃÃ(
pause escape sequences. For example, to insert a 17-second pause, enter ('. The
display of a pause in the Speed Dial Number shows a "P" without specifying the duration. In
this example, you would see "PP."

Æ
Æ
Tone/Pulse Dialing
With some older Central Offices, you may have to make calls on outside lines
programmed for rotary dial pulses.This feature enables you, while on these lines, to
switch to tone dial to access remote equipment (such as an answering machine)
requiring touchtones.
Note With ISDN calls, when 7RQH 'LDO 6HOHFW is pressed, all of the digits entered
after that point will be sent with touchtones.
To change Tone Dialing
1. Access an outside line.
2. Dial a telephone number.
3. While on the call, press 7RQH 'LDO 6HOHFW. Although the outside line is
programmed for rotary dial pulses, access the outside line and dial the telephone
number like any other call described in this user guide.
The Tone LED lights steady red and you are able to send touchtones with your dial
pad. The feature is cancelled when the call is completed.
50
Strata CTX DKT3000/2000-Series Telephone 12/01

Advanced Operation
Voice Mail - Direct Transfer
Voice Mail - Direct Transfer
The Strata CTX enables you to transfer a call directly to a voice mailbox without first
ringing that person's telephone.
To transfer a call directly to Voice Mail (VM)
1. While on a call, press &QI7UQ. You hear feature dial tone.
2. Press 'LUHFW 7UDQVIHU WR 90 or enter . You hear entry tone.
3. Enter the VM mailbox number (usually the same as the extension number), then
press . The call transfers immediately and your extension becomes idle.
Voice Mail Soft Keys