Installation
I&M
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I&M
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CONTACT-DK INSTALLATION
INSTALLATION
Chapter One
Introduction ............................................................................
Chapter Two KSU Configuration Worksheets ...........................................
Chapter Three Printed Circuit Board ............................................................
Chapter Four Programming The KSU .........................................................
Chapter Five
Installation Worksheet ..........................................................
Chapter Six
Software Installation .............................................................
Chapter Seven Contact Configurations .........................................................
I&M
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Contact-
CONTACT-DK INSTALLATION
Due to the dynamic nature of the product design, the information contained in this document is
subject to change without notice. Teleco, its affiliates, and/or subsidiaries assume no
responsibility for errors and/or omissions contained in this information.
I&M
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Copyright2000 Teleco, Inc. All rights reserved
CDKIM
CONTACT-DK INSTALLATION
T A B L E O F C O N T E N T S
CHAPTER 1 ­ Introducton ................................................................................................................. 1-1
1 Purpose................................................................................................................................................. 1-1
2 System Compatibility ............................................................................................................................ 1-1
3 Organization of this Document .............................................................................................................. 1-1
4 R e f e r e n c e D o c u m e n t a t i o n ........................................................................................................ 1-1
5 Assumptions.......................................................................................................................................... 1-2
6 Conventions .......................................................................................................................................... 1-2
7 Terms ................................................................................................................................................... 1-2
CHAPTER 2 ­ KSU Configuration ..................................................................................................... 2-1
1 General ................................................................................................................................................. 2-1
2 C o n f i g u r a t i o n W o r k s h e e t ........................................................................................................... 2-1
2.00 General ....................................................................................................................................... 2-1
2.10 Contact........................................................................................................................................ 2-1
CHAPTER 3 ­ Contact Printed Circuit Board..................................................................................... 3-1
1 General ................................................................................................................................................. 3-1
2 P h y s i c a l & E n v i r o n m e n t a l S p e c i f i c a t i o n s ........................................................................... 3-1
3 Compliance........................................................................................................................................... 3-1
3.00 Federal Communications Commission.......................................................................................... 3-1
3.10 Industry Canada ........................................................................................................................... 3-1
4 Service.................................................................................................................................................. 3-2
5 Installation Procedures .......................................................................................................................... 3-2
6 Status LEDs .......................................................................................................................................... 3-2
6.00 General ........................................................................................................................................ 3-2
6.10 Status Light .................................................................................................................................. 3-3
6.20 When the Status Light is GREEN.. ............................................................................................... 3-3
6.30 When the Status Light is RED... .................................................................................................. 3-3
6.40 When the Status Light is FAST FLICKER AMBER....................................................................... 3-3
CHAPTER 4 ­ Programming the KSU for Contact............................................................................. 4-1
1 General Instructions .............................................................................................................................. 4-1
2 Slot ssignment ...................................................................................................................................... 4-1
3 System Programmming......................................................................................................................... 4-1
3.00 Required Changes ........................................................................................................................ 4-1
CHAPTER 5 ­ Contact Installation Worksheet .................................................................................. 5-1
1 General Instructions .............................................................................................................................. 5-1
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2 Worksheet Instructions.......................................................................................................................... 5-1
3 Contact Installation Worksheet.............................................................................................................. 5-3
CHAPTER 6 ­ Contact Software Installation ..................................................................................... 6-1
1 General Instructions .............................................................................................................................. 6-1
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2 I n s t a l l a t i o n P r o c e d u r e s .............................................................................................................. 6-1
3 System Test .......................................................................................................................................... 6-2
CHAPTER 7 ­ Contact Configurations .............................................................................................. 7-1
1 Maintenance ......................................................................................................................................... 7-1
2 Model Numbers..................................................................................................................................... 7-1
3 Upgrades .............................................................................................................................................. 7-1
3.00 Remote Upgrades........................................................................................................................ 7-1
3.10 Factory Upgrades ........................................................................................................................ 7-1
toc-1
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CONTACT-DK INSTALLATION INTRODUCTION
C H A P T E R 1
Chapter 3 - Contact Printed Circuit Board
Chapter 4 - Programming The KSU For Contact
I N T R O D U C T I O N
Chapter 5 - Contact Installation Worksheet
Chapter 6 - Contact Software Installation
1 P U R P O S E
Chapter 7 - System Test
1.01 This documentation provides installation instruc-
3.02 The following diagram should give you an idea
tions for the ContactTM voice mail system. It describes
of what is to follow.
the physical appearance of the printed circuit board
(PCB), how and where to install it, how to perform an
initial installation of the Contact software, and how to
Refer to
test the installation. Add this documentation to your
Manual
Installation and Maintenance Manual so it is always
available when you need it.
1.02 This chapter contains the following information:
Complete New
Yes
New
No
Modify Existing
Worksheets
Install?
Worksheets
n List of key systems with which Contact is
compatible.
n Organization of this documentation.
Install Contact
Yes
Is Slot
n Conventions used in this documentation.
PCB
Available?
n Assumptions made about your knowledge.
No
n A list of other reference manuals.
Program Key
Call Contact
n Definition of terms.
System
Dealer
NOTE:
In order to achieve a successful installation, you
should read and follow all instructions in order of
Test
their presentation in this documentation.
Installation
2 S Y S T E M C O M P A T I B I L I T Y
2.01 Contact works with the following key system
model numbers and software release versions:
4 R E F E R E N C E D O C U M E N T A T I O N
4.01 In order to perform all of these procedures, you
Model Numbers
Software Version
may need to reference one or more of the following
documents:
DK424
UST 1424DK
All Releases
DK40
UST 1040DK
All Releases
n Strata DK Installation & Maintenance Manual: I&M
DK280
UST 1280DK
All Releases
Provides detailed instructions on how to program
the key system. This documentation tells you
DK16
UST 1016DK
All Releases
which programs you will need to use and what to
DK24
UST 1024DK
Release 3 or Higher
change. However, it does not explain how to enter ?
DK56
UST 1056DK
Release 3 or Higher
programming mode nor does it explain all the
DK96
UST 1096DK
Release 3 or Higher
features available with each program described.
n Contact System Administration Manual:
3 O R G A N I Z A T I O N O F T H I S
Provides detailed instructions on how to customize
D O C U M E N T
Contact to suit the needs of each unique
3.01 The organization of this documentation is as
installation. You should not need to reference this
follows:
manual to initially install Contact. However, there
Chapter 1 - Introduction
are some concepts explained that will help you
decide some of the customer programming issues.
Chapter 2 - Configuration
1-1
CONTACT-DK INSTALLATION INTRODUCTION
5 A S S U M P T I O N S
Card: Another name for a Printed Circuit Board or
PCB.
5.01 Because Contact is actually a printed circuit
board that you must install into the key system, we
Key System: A telephone system in which the
addressed this documentation to the experienced
telephones have multiple buttons permitting the
installer. You should have a working knowledge of the
user to select outgoing or incoming CO lines
following procedures:
directly.
n Installing printed circuit boards.
KSU: See Key System.
n Relocating PCBs within the telephone cabinet(s).
Message Notification: A voice mail feature that can
n Completing the configuration worksheets provided
notify subscribers at alternate locations of waiting
in the Installation and Maintenance Manual.
messages. Alternate locations include another
n Programming the key system.
internal station, an off-site telephone, a cellular
telephone, or a pager.
6 C O N V E N T I O N S
PCB: Printed Circuit Board.
6.01 For simplicity, one set of instructions applies to all
Subscriber: A person who has a voice mailbox in
key systems. When distinctions are necessary, they
Contact.
appear as follows:
n Port Numbers: (#)##
Depending on the system type, port number
lengths can be 2 or 3 digits. Parentheses always
surround the extra digit for the UST
1280DK/1424DK or DK280/DK424.
n Mailbox Numbers: (#)(#)##
Depending on the system type, mailbox numbers
can be 2, 3, or 4 digits. Parentheses surround any
digits beyond the initial two.
n Telephone Keys: [1] [2] [3] [4] [5] [6] [7] [8] [9] [0]
[*] [#]
Square brackets always surround numbers or
letters that you enter from the telephone keypad.
n Use of Notes, Cautions, and Warnings
Notes provide additional information about a topic
or refer the reader to other material.
Cautions alert the reader to the possibility of
I&M
damage to equipment or software.
Warnings alert the reader to the possibility of
personal injury.
7 T E R M S
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7.01 These terms have the following meaning in this
documentation.
AA: See Auto Attendant.
Auto Attendant: An optional voice mail feature that
uses an automated device to answer and transfer
calls, giving a receptionist more time to help with
special calls or other business tasks.
1-2

CONTACT-DK INSTALLATION KSU CONFIGURATION WORKSHEET
C H A P T E R 2



DK280,424 ,424i
All Other
K S U C O N F I G U R A T I O N
UST 1280DK,
Systems
1424DK, 1424iDK
1 G E N E R A L

Slot #
S11 or S_1
S01

Display
Port 000
1.01 This chapter describes how to include Contact in
PDKU
Phone
(or comparable)
Port 00
the Configuration Worksheets for the key system.

Port 007
DDSS
(or comparable)
Port 07
2 C O N F I G U R A T I O N
W O R K S H E E T
NOTES:
1. If there is no plan to connect a DSS, you should still
2.00 GENERAL
identify the card in the first slot as having a DSS by
assigning the appropriate code. This will not affect
2.01 If this is a new key system installation, you should
system operation but it will prevent you from
complete the Configuration Worksheets described in
connecting a telephone to that port.
the Installation & Maintenance Manual for the specific
key system in which you are installing Contact. Read
2. The exception to Note 1 is when you install Contact
the information below to learn how to handle the
on a UST 1016DK or DK16. You may choose not to
Contact PCB during configuration.
identify the card as having a DSS to accommodate
the maximum number of telephones. Keep in mind
2.02 If you are installing Contact into a running key
if you do this that you cannot take advantage of the
system, find the Configuration Worksheets that were
features described in Notes 3 and 4.
completed during initial installation and modify them
according to the following information. This may require
3. Contact can monitor the lights on a virtual DSS.
moving an existing PCB to another slot in the
Identifying the slot as containing a DSS and
cabinet(s).
programming another telephone with a NIGHT
mode button allows Contact to know when
NOTES:
someone has switched the key system to NIGHT
1. If there are no extra slots available for Contact, stop
mode.
here until you expand the key system or make more
slots available.
4. Contact requires the appearance of a DSS in order
2. If you do need to move an existing PCB to make
to monitor the station lamps to take advantage of
room for Contact, reprogram both slots and their
the Advanced Busy Indication feature. This feature
associated ports according to the instructions in the
allows Contact to handle calls for busy stations by
Installation & Maintenance Manual and the
immediately informing the caller that the party is on
information provided in this documentation.
the phone and requesting the caller to leave a
message.
2.10 CONTACT
Without Advanced Busy Indication, Contact
2.11 For Contact to function properly, we strongly
transfers the call to the station, the key system I&M
recommend that the first universal slot (in the
detects a busy signal and, if the telephone is
same cabinet as the Contact board) contain a
programmed properly, forwards the call back to
PDKU. This slot should have a display phone
Contact. The caller hears the normal mailbox
and DSS connected according to the following
greeting and then leaves a message.
chart.
If the KSU is not using intercom and port numbers ?

in their initialized positions, disable use of the DSS
on Contact in order for Advanced Busy Indication to

work correctly.

2.12 Follow these steps to complete or modify the key

system configuration worksheets and record sheets to
include Contact.
1. Look up the code for a PDKU with DSS (24 or 64).
Enter this code under slot 01 (or slot 11 for
DK280/DK424/DK424i or UST
2-1

CONTACT-DK INSTALLATION KSU CONFIGURATION WORKSHEET
1280DK/1424DK/1424iDK) on the record sheet for
Program 03.
You can use the code for a PDKU or PEKU
without a DSS on UST 1016DK and DK16
systems if you wish.
2. Identify the slot that will house the Contact card.
3. Enter a code of 31 under the selected slot number
on the record sheet for Program 03. This identifies
Contact as a Standard Telephone Interface Unit
with 8 circuits.
4. Make sure the Common Control Unit contains an
adequate number of DTMF Receiver Circuits
(K4RCU, CRCU, or RRCS). We recommend that
the number of receiver circuits be greater than or
equal to the number of usable Contact VM ports
(2, 4 or 8). Ideally, there should be 4 more
receiver circuits than Contact VM ports.
5. Enter a code of 92 (4-circuit), 93 (8-circuit), or 94
(12-circuit) for the Common Control Unit on the
record sheet for Program 03.
6. Complete or modify the Configuration Worksheets.
NOTES:
1. If there are no receiver circuits on the Common
Control Unit, the customer will not be able to use
Contact's Auto Attendant or Message Notification
feature. Further, the KSU disallows end-to-end
signaling if no receiver circuits are available.
2. For new installations, follow normal procedures to
program the telephone system and identify the
Contact card as described above.
IMPORTANT NOTE
All instructions from this point forward
assume that the customer is an
installed site and that you are adding
the Contact card to a running system.
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2-2
CONTACT-DK INSTALLATION PRINTED CIRCUIT BOARD
C H A P T E R 3
CAUTION
Unreliable operation or damage can
C O N T A C T P R I N T E D C I R C U I T
occur if the ambient temperature
B O A R D
exceeds 90°F while operating.
1 G E N E R A L
3 C O M P L I A N C E
1.01 This chapter describes the physical appearance
CAUTION
of the Contact PCB, its operating environment,
Changes or modification to this unit
compliance, and installation procedures.
not expressly approved by the party
responsible for compliance could void
2 P H Y S I C A L & E N V I R O N M E N T A L
the user's authority to operate the
S P E C I F I C A T I O N S
equipment.
2.01 The following diagram shows both a front view
3.00 FEDERAL COMMUNICATIONS COMMISSION
and side view of the Contact PCB.
3.01 Emissions
Battery Jumper
This equipment has been tested and found to comply
Battery
with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to
Status Light
provide reasonable protection against harmful
interference when the equipment is operated in a
commercial environment.
This equipment generates, uses, and can radiate radio
Port Lights
frequency energy and, if not installed and used in
accordance with this instruction manual, may cause
harmful interference to radio communications.
Operation of this equipment in a residential area is
likely to cause harmful interference in which case the
Pull Handle
user will be required to correct the interference at their
own expense.
3.02 Telco
This equipment has been certified to FCC Part 68
Micro-DIN
requirements for key system adjunct equipment,
Connector
Registration Number 3Y6USA-21691-KX-T.
FRONT VIEW
SIDE VIEW
3.03 Safety
2.02 The environmental limitations for the Contact
Certified to ANSI/UL 1459, 2nd Edition, "Telephone I&M
PCB are as follows:
Equipment".
n Ports: 2, 4, 6 or 8
3.10 INDUSTRY CANADA
n Capacity: (currently) 250 mailboxes
3.11 Emissions
n Storage Capability: 3, 6, 9, 12, or 27 hours
This digital apparatus does not exceed the Class A ?
n Power Requirements: -28V @ 300mA DC
limits for radio noise emissions from a digital
apparatus set out in the Radio Interference
n Dimensions: 5.5" x 7.5" x 1"
Regulations of Industry Canada.
n Weight: 1 lb. (approximate)
Le présent appareil numérique n'émet pas des bruits
n Operating Humidity: 20% ~ 80% Relative
radioélectriques depassant les limites applicables aux
humidity, Non-Condensing
appareils numériques de la class A prescrites dans le
n Operating Temperature: 32 ~ 90°F (0-35°C)
Règlement sur le brouillage radioélectrique édicte par
le ministère de l'Industrie du Canada.
3-1
CONTACT-DK INSTALLATION PRINTED CIRCUIT BOARD
3.12 Telco
CAUTION
This equipment has been certified to IC (Industry
Do not insert the board too slowly and
Canada) CS02 and CS03 requirements for telephone
make sure you push the board all the
system equipment.
way in or the key system may behave in
an unexpected manner. In most cases,
3.12 Safety
however, this behavior will correct itself
Certified to CSA Standard C22.2, No. 225-M90,
within a couple of minutes.
"Telecommunications Equipment".
4. After installing, gently pull the card outward. You
should feel a slight resistance. If you don't feel
4 S E R V I C E
the resistance, apply pressure again.
4.01 Should the Contact board require repair or
NOTES:
maintenance, call your distributor.
1. To reboot Contact, pull the card out and reseat it
according to the procedures in steps 3 and 4
above.
5 I N S T A L L A T I O N P R O C E D U R E S
2. Find a sheltered area for the key system where no
5.01 If you do not have a slot available for Contact,
one can accidentally bump into it.
stop here. If you have to relocate a T1, DID or TIE line
card to make room for Contact, do so now. Make sure
CAUTION
you make the necessary programming changes to
Contact is sensitive to motion; if jarred
account for this move.
during operation, it may be damaged.
5.02 Install Contact according to the following steps:
6 S T A T U S L E D S
NOTE:
6.00 GENERAL
Allow Contact to sit at room temperature for at least 3
hours before applying any power. Shipping can expose
6.01 The status light and port lights on the front of the
Contact to temperature extremes. Let Contact adjust to
card have a variety of meanings depending on the
room temperature to avoid any possible damage from
state of the system.
condensation, etc.
1. Remove Contact from its protective package.
Status
Port Lights
CAUTION!
Light
1
2
3
4
5
6
7
8
Contact is much more sensitive to
static than most other PSTU or RSTU
cards. Install this card using ESD
Refer to the following charts to determine their
protective measures, including anti-
meaning.
static wrist straps and ESD mats.
I&M
2. Move the battery jumper to the ON position.
OFF
ON
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Gently pull the
jumper off...
...and place it over the
two pins next to ON.
OFF
ON
3. Insert the Contact PCB into the appropriate slot
and apply firm, even pressure to ensure proper
connection.
3-2
CONTACT-DK INSTALLATION PRINTED CIRCUIT BOARD
6.10 STATUS LIGHT
The status light can have one of the following appear-
6.40
WHEN THE STATUS LIGHT IS FAST
ances. After power-on, the status light should turn
FLICKER AMBER...
green indicating that Contact is operational.
Contact's hard drive is executing a disk function. Avoid
powering down or removing Contact from the KSU if
Light Appearance
Contact State
the status light shows hard drive activity.
Dark
No power.
Slow Blinking
Power-on self test in
Amber
progress.
Fast Flickering
A hard disk function is
Amber
executing.
Red
Self test failed. See
port LEDs for failure
code.
Green
Self test OK. Contact
operational.
6.20 WHEN THE STATUS LIGHT IS GREEN...
Contact is operational. The port lights will be dark until
a caller reaches Contact.
LED State
Port State
Dark
The port is on-hook and idle.
Green
The port is off-hook and in use.
6.30
WHEN THE STATUS LIGHT IS RED...
Contact's self-test failed. Look for green port lights and
refer to the following table to determine which
diagnostic procedure failed. Then call your Contact
distributor for assistance.
I&M
Port LED
Failure
Green
1
DRAM
2
RTC
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3
EEPROM
4
EPROM Checksum
5
Hard Disk
6
Integration Processor
7
DSP #1
8
DSP #2
3-3
I&M
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CONTACT-DK INSTALLATION PROGRAMMING THE KSU
C H A P T E R 4
· The slot containing the Common Control
Unit has a code of 92 (4-circuit), 93 (8-
P R O G R A M M I N G T H E K S U F O R
circuit), or 94 (12-circuit), i.e., contains
C O N T A C T
receiver circuits.
NOTE:
We recommend that the number of receiver
1 G E N E R A L I N S T R U C T I O N S
circuits be greater than or equal to the
1.01 You must use a 20-button LCD digital or
number of usable Contact VM ports (2, 4, 6
electronic telephone to program the key system. For
or 8). Ideally, there should be at least 4
all systems except the UST 1016DK and DK16,
more receiver circuits than Contact VM
connect this telephone to port (0)05.
ports.
3. If you have moved any PCBs to make room for
NOTE:
Contact, assign their appropriate slot codes.
For UST 1016DK and DK16, connect this telephone to
any port.
4. Exit programming mode.
1.02 Review the procedures needed to enter
5. Power the KSU off, wait 5 seconds, and power it
programming mode for the specific KSU model in
back on.
which you are installing Contact.
1.03 Locate and copy the Contact Installation
3 S Y S T E M P R O G R A M M I N G
Worksheet pages in Chapter 5 of this documentation.
It will be helpful to have these worksheets handy since
3.00 REQUIRED CHANGES
you need to record information on them while
programming the key system.
3.01 Run the following programs using the
information given after the program name. These
changes are required for Contact to function properly.
2 S L O T A S S I G N M E N T
Program 04Logical Port Intercom Number
2.01 After installing the Contact PCB, you must
Assignment: We recommend using the initialized
identify the card to the KSU through programming as
numbers for port and intercom association.
follows.
Changing the number scheme can cause
Program 03Flexible Slot Assignments: Follow
Contact's Automatic Busy Indication to fail (only if
these steps to identify Contact as a PSTU or
DSS is enabled).
RSTU PCB.
Program *04Distributed Hunt Group Directory
1. Enter a code of 31 for the slot containing Contact.
Numbers: If you use Program *40 instead of
Program 33 to assign voice mail ports as
2. Verify the following settings:
members of a hunt group, Program *04 allows you
· The first universal slot has a code of 24 or
to change the distributive hunt directory number.
64, i.e., contains a DSS.
(Program *04 may only be used for UST 1424DK
or DK280, Release 3.1 or higher.)
I&M
NOTE:
If there is no DSS physically connected to
Program 10-1System Assignments (Part 1):
the card in the first slot, you should change
1. Note the status of LED 01.
the code anyway so it looks as if a DSS is in
use. This will not affect system operation
2. Place an X on the appropriate line in Question 2 ?
but will allow Contact to monitor the DAY
of the Contact Installation Worksheet provided in
and NIGHT mode. This change is optional
Chapter 5 of this documentation.
for UST 1016DK and DK16.
· ON means the KSU is set for Tone First.
If the ports and extensions are not in the
default position, you may opt not to program
· OFF means the KSU is set for Voice First.
the first slot as containing a DSS, but
3. Verify that LED 07 is ON to allow ring transfer of
instead use a phone in place of the DSS.
CO lines.
Automatic Busy Indication will not work
properly if the ports and extensions are not
Program 10-2System Assignments (Part 2):
in the default position.
4-1
CONTACT-DK INSTALLATION PROGRAMMING THE KSU
1. Turn LED 04 ON to allow Contact to cancel the
19
B No Station
message waiting indicator.
20
B + Station No.
2. Turn LED 06 ON to allow Contact to detect 80 ms
DTMF tones.
The status of the remaining LEDs makes no
Program 13Defining The Message Center:
difference to Contact.
1. Set the lowest Contact VM port number as the
Program 33Station Hunting: Set the operational
message center. To call Contact, you must dial
Contact VM ports in a hunting sequence. Start with
the extension number associated with the first VM
the lowest port number hunting to the next
port.
sequential port number. Continue until you set the
2. Record the extension number you will use to call
highest Contact VM port number hunting to an
the message center at the top of the Contact
attendant station. (You may optionally use
Installation Worksheet provided in Chapter 5 of
Program *40 for UST 1424DK or DK280, Release
this documentation.
3.1 or higher.)
Program 15Assigning DP/DTMF, Tenant Service
NOTE:
To Individual CO Lines: Run these three
1. Contact can provide 2, 4, 6 or 8 port capability. For
programs:
2 port units, set only the first two ports in a hunting
sequence. For 4 port units, set only the first four
·
Code 0, Automatic Release (AR) on Voice
ports in a hunting sequence, etc.
Mail - turn the LEDs ON for all outside lines.
2. You can choose to set the highest Contact VM port
·
Code 3, Automatic Release (AR) From
number hunting to the lowest port number to
Hold/Transfer - turn the LEDs ON for all
ensure that the Auto Attendant answers all calls.
outside lines.
However, in the unlikely event that the Contact
·
Code 4, Automatic Release Timing - turn all
board fails, phone calls may not be answered until
LEDs ON for Crossbar or OFF for ESS.
Contact is fixed.
NOTE:
Program *34Station Class of Service (R3): For
If the CO sends the CPC or AR signal inconsistently
Release 3.0 and above, turn LED 01 off for all
and abnormal disconnects occur while callers are
voice mail ports.
leaving messages, disable these two features by
running Programs 15-0 and 15-3 again.
Program 35Station Class of Service:
1. For all 8 Contact VM ports, turn LED 20 ON to
Program 29-1 ~ 8DSS Console Button Assign-
allow Contact to transfer to busy stations.
ments: Verify that the DSS key assignments are
initialized as shown following the Program 29
2. For all stations that Contact should camp on to
System Record Sheets, i.e., the first 58 buttons
when busy, turn LED 19 ON.
are stations, button 59 is All Call Page, and button
3. Turn LEDs 01, 02, and 04 ON for all stations
60 is Night Transfer.
that should receive message waiting indication.
I&M
Program 31Station Class of Service: For all 8
Program 39Flexible Button Assignments: If the
Contact VM ports, whether operational or not, turn
customer is using the Auto Attendant, assign the
the following LEDs ON.
following buttons for each digital and electronic
telephone that will use Contact.
04
VM to VM Call Blocking
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Electronic Telephones: Message Waiting
05
VM Group 1
Indicator, Call Forward,
Redial, and Speed Dial
09
VM (No Conference)
Digital Telephones: Call Forward and Speed
15
VP Integration (A/D)
Dial (if it has been
16
Receive VM ID Code
removed from Button 20)
17
End/End Signal Receive
Without a dedicated Message Waiting Indicator,
Contact cannot notify users when it receives
18
Block Executive/Private Override
messages for them.
4-2
CONTACT-DK INSTALLATION PROGRAMMING THE KSU
A dedicated Call Forward button is necessary to
the AA will not answer calls but the lines will still ring
instruct your key system to forward calls to
on those stations programmed appropriately.
Contact when a subscriber does not answer or is
using the telephone.
For this reason, you are again reminded to establish
ringing assignments in Chapter 6, Contact-DK
On electronic telephones, the Redial and Speed
Installation.
Dial functions are generally found on the [*] and
[#] keys. Since users need the [*] and [#] keys to
communicate with Contact effectively, program
flexible buttons to contain the Redial and Speed
Dial functions. The [*] and [#] will automatically
revert to their labeled functions.
Program 40Station CO Line Access: For all 8
Contact VM ports, verify that all LEDs are ON for
all CO lines. Scroll through the CO line number
groupings to make sure.
Program *40Distributive Hunt Group Member
Assignments: Assign voice mail ports as
members of a hunt group.
NOTE:
1. Contact can provide 2, 4, 6 or 8 port capability. For
2 port units, set only the first two ports as a
member of the hunt group. For 4 port units, set
only the first four ports as a member of the hunt
group, etc.
Program 41Station Outgoing Restriction: The
customer may want to restrict the number of CO
lines Contact can use for message notification. If
so, for all 8 Contact VM ports, turn appropriate
LEDs ON to deny access to these lines.
Programs 45 ~ 48Toll Restrictions: Consider
Contact's message notification feature and
determine what telephone numbers or area codes
Contact can access to notify subscribers of
messages. You do not need these programs if the
customer does not want to restrict message
notification to specific geographic areas.
I&M
Programs 50 ~ 56Least Cost Routing: Consider
Contact's message notification feature. The
customer may want the 8 Contact VM ports set up
to take advantage of established Least Cost
?
Routing plans.
NOTE:
This is the end of the key system programming
section. You still have to look at programs 81 ~ 89 and
establish CO Line/Station Ringing assignments.
However, it is best to wait until after Contact is
operational to do this. If you program outside lines to
ring the Auto Attendant before Contact is operational,
4-3
I&M
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CONTACT-DK INSTALLATION WORKSHEET
C H A P T E R 5
2.04 Question 4: Date and Time
Even though the KSU maintains the current date and
C O N T A C T I N S T A L L A T I O N
time, it is necessary to enter it again during initial
W O R K S H E E T
installation so Contact knows the current year and
whether the time is AM or PM.
1 G E N E R A L I N S T R U C T I O N S
1. Write the date using a 'mm/dd/yy' format.
1.01 The Installation Worksheet guides you through
the initial installation of Contact. When you perform a
2. Leave the time blank until you actually perform
new installation (Chapter 6 of this documentation), the
the installation.
voice prompts will occur in the same order as the
questions in the instructions given below. Use these
NOTES:
instructions to complete the worksheet provided on
1. As long as there is a display phone in port (0)00,
pages 5-3 to 5-7.
Contact can monitor the KSU for the current date
and time. For changes such as Daylight Savings,
NOTE:
the System Administrator should make the change
DO NOT try to install Contact without carefully reading
to the KSU and Contact will change accordingly.
through this section and completely filling in the
2. If there is not a display phone connected to port
installation worksheet!
(0)00, the System Administrator will have to
1.02 Make a copy of the entire Worksheet on pages
change the time for Contact whenever s/he
5-3 ~ 5-7. You will use the completed worksheet to
changes the time on the KSU.
perform the initial installation of Contact. After that,
you should make this worksheet available to future
installers by leaving it at the customer's site or filing it
2.05 Question 5: Business Hours
in a central location.
1. Specify your company's opening and closing
1.03 Depending on the number of mailbox users in
times for all seven days of the week in 24 hour
the company, you may want to make several copies of
format. Use the following chart to help you
Question 6, "Adding Mailboxes" on page 5-6.
convert 12 hour format to 24 hour format.
2 W O R K S H E E T I N S T R U C T I O N S
12 Hour Time
24 Hour Time
2.01 Question 1: KSU Model Number
12:00 midnight
0000
1. Place an X next to the model number for the key
2:34 am
0234
system on which you are about to install Contact.
12:00 noon
1200
2.02 Question 2: Mailbox Digits/Starting Mailbox No.
4:45 pm
1645
1. Enter the number of mailbox digits to use (2, 3, or
8:22 pm
2022
4).
2. Enter the starting mailbox number.
NOTE:
I&M
· 2-digit: Automatically starts at 10
If your business is not open on a particular day, enter
· 3-digit: Starts between 100 and 600
0000 for both the open and closed times for that day.
· 4-digit: Starts between 1000 and 8000
2.06 Question 6: Operator's Extension
2.03 Question 3: Voice or Tone First
?
1. Enter the station number that people should dial
1. You should already have an X marking whether
to reach the operator, usually 10 or 200.
the KSU is set up for Voice First or Tone First.
This allows Contact to reach the correct telephone
2. If you did not mark a box, refer to the instructions
when callers or subscribers dial 0.
referencing Program 10-1 in Chapter 4.
5-1
CONTACT-DK INSTALLATION WORKSHEET
2.07 Question 7: Adding Mailboxes
record a set of two greetings: one for open hours and
one for closed hours.
General use mailbox numbers are as follows:
1. Write down the exact wording for the open hours
2-digit mailbox numbers
· 1 - 8
greeting after Question 8A. Use the following
· 10 - 89
example as a guide.
3-digit mailbox numbers
· 1 - 8
"Thank you for calling ABC Industries. If you
· 240 mailboxes
know the number of the person you want to
starting between
contact, enter it now. For a company directory,
100 and 600
press 9. For assistance, press 0 or hold for the
4-digit mailbox numbers
· 1 - 8
operator."
· 240 mailboxes
2. Write down the exact wording for the closed
starting between
hours greeting after Question 8B. Use the
1000 and 8000
following example as a guide.
"You have reached ABC Industries. We are
Contact reserves the following numbers for its own
closed for the day, but if you wish to leave a
use:
message, enter a station number now. For a
company directory, press 9."
0
Operator
9
Company Directory
Contact plays the appropriate greeting based on the
90(0)(0)-(9)(9)97
General Administrative
setting of the Night Transfer key on the DSS or the
Functions
'open' and 'closed' hours specified in Question 5.
98(x)(x)
Modem
NOTES:
(9)(9)99
Administrator
1. The Night Transfer key overrides the open and
Do not use these numbers for mailbox numbers.
closed hours set in Contact, and is only valid if the
DSS feature is enabled both on Contact and on the
NOTE:
KSU.
Before completing the chart in Question 7, make extra
2. Contact always uses 9 for the company directory,
copies if you need additional space.
so you can include that in your greeting.
Complete the chart in Question 7 by following these
3. Use your greeting to create a favorable impression
steps.
with callers. When recording, beware of back-
1. Write each employee's name in the last column.
ground noise and do not use a speaker phone.
You do not have to put the names in alphabetical
4. Limit greetings to less than 20 seconds in length, if
order.
possible.
2. Enter each employee's station number next to
their name.
3. Fill in the mailbox number for each name listed.
Enter the same mailbox number as station
I&M
number.
4. Enter the mailbox name and corresponding
keypad digits for each employee. The mailbox
name consists of the first two letters of the
?
person's last name, entered as keypad digits on
the telephone. Use 7 for Q and 9 for Z.
NOTE:
Don't be concerned if two names start with the same
two digits. When callers reach Contact, they will hear
both names and be able to select the correct one.
2.08 Question 8: Company Greetings
Callers hear the company greeting when Contact
answers the phone. You or a company employee will
5-2
CONTACT-DK INSTALLATION WORKSHEET
3 C O N T A C T I N S T A L L A T I O N W O R K S H E E T
CUSTOMER:________________________________
LOCATION: ___________________________________
MESSAGE CENTER NO.: ______________________
QUESTION 1: SYSTEM TYPE
Place an X next to the model number of the key system.
UST 1016DK or DK16 ___________
UST 1024DK or DK24 ___________
UST 1056DK or DK56 ___________
UST 1096DK or DK96 ___________
UST 1280DK or DK280 ___________
UST 10404DK or DK40 ___________
UST 1424DK or DK424 ___________
QUESTION 2: MAILBOX DIGITS/STARTING MAILBOX NO.
Enter the number of mailbox digits to use (2, 3, or 4): __________
Enter the starting mailbox number: __________
I&M
QUESTION 3: VOICE OR TONE FIRST
Place an X next to the intercom signaling mode indicated by Program 10-1, LED 01.
?
Voice First __________
Tone First __________
5-3
CONTACT-DK INSTALLATION WORKSHEET
QUESTION 4: DATE AND TIME
Enter the date you plan to install Contact using digits only.
Enter the time, using 24 hour format, when you actually perform the installation.
To convert to 24 hour format from 12 hour format, add 1200 to the all times between noon and midnight. See the
chart below to assist with the conversion.
Current Date:
_____________________
(mmddyy)
Current Time:
_____________________
(24 hour format)
12 Hour Time 24 Hour Time
12:00am
0000
2:34am
0234
12:00noon
1200
4:45pm
1645
8:22pm
2022
I&M
?
5-4
CONTACT-DK INSTALLATION WORKSHEET
QUESTION 5: BUSINESS HOURS
Enter the open and closed business hours in 24 hour format.
Note: If your business will not be open that day, enter 0000 for both the opening and closing times.
Opening Time
Closing Time
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
I&M
QUESTION 6: OPERATOR'S EXTENSION
Enter the station number that the Operator is using. The Operator's station number should be 200 on
UST 1280DK, UST 1424DK, DK280, and DK424 key systems. All others should be 10.
?
_________________________
5-5
CONTACT-DK INSTALLATION WORKSHEET
QUESTION 7: ADDING MAILBOXES
Copy this form as required before using.
Enter mailbox numbers for each subscriber in the company.
1 Contact reserves mailbox numbers 0, 9, and 90(0)(0) through (9)(9)99. Do not use these numbers for employee
mailboxes.
2 'Mailbox Name' consists of the first two letters of the owner's last name entered as keypad digits on the phone;
use 7 for Q and 9 for Z.
Mailbox
Mailbox Name2
Station
Personal
Number1
Last Name -
Keypad
Number
Name
1st 2 letters
Digits
Example:
12
TI
84
12
Jim Timmons
I&M
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5-6
CONTACT-DK INSTALLATION WORKSHEET
QUESTION 8A: THE COMPANY OPEN GREETING
Write down the greeting that Contact should play when the company is open.
Open Greeting: _____________________________________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________
QUESTION 8B: THE COMPANY CLOSED GREETING
Write down the greeting that Contact should plan when the company is closed.
Closed Greeting:
__________________________________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________ I&M
___________________________________________________________________________________________
?
___________________________________________________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________
5-7
I&M
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CONTACT-DK INSTALLATION SOFTWARE INSTALLATION
C H A P T E R 6
Administrator should change this passcode to
secure the administrator's mailbox.
C O N T A C T S O F T W A R E
I N S T A L L A T I O N
7. For a new installation, press [1].
Listen to all prompts very carefully and enter the
1
G E N E R A L I N S T R U C T I O N S
information filled in on the worksheets.
1.01 Voice prompts guide you through each step of
NOTE:
the installation. The installation procedure does not
If you perform an installation again, such as after
interrupt telephone service.
upgrading to a larger system, Contact deletes some
parameters but not others. To prevent overlooking
1.02 You can use any telephone keypad to answer
anything, follow the instructions on performing a new
the questions. For optimum voice quality, do not use a
installation given in the 'Making Modifications' section
speaker attachment when recording greetings.
of the System Administration Manual.
1.03 During installation you have four seconds after
each prompt to enter your selection. When entering
2.02 Run the following programs to establish CO line
the date, time, and mailbox directory names, you have
ringing assignments.
six seconds for each item.
Programs 81 ~ 89 CO Line/Station Ringing
If time lapses before you make a selection, Contact
Assignments: Establish the ringing assignments as
repeats the prompt up to three times. If you haven't
instructed by the customer. Reference the Installation
made an entry by the third time, Contact ends the
& Maintenance Manual for further details.
installation process and you will have to start over.
NOTES:
NOTES:
1. If the customer does not want to use the Auto
1. Don't be concerned if information entered during
Attendant regularly, you still need at least 1 outside
the installation is incorrect or incomplete. You can
line set to ring the Auto Attendant. Then,
correct that information later.
subscribers can check their messages from outside
2. You can exit the installation process at any time by
the company and you or the System Administrator
pressing [*] or hanging up.
can perform remote maintenance to Contact.
2. If CO lines are set to ring Contact, they cannot be
2
I N S T A L L A T I O N P R O C E D U R E S
set to ring any other stations, even with a delayed
ring.
2.01 Follow these steps to install Contact for the first
3. If CO lines ring Contact and the Contact VM ports
time.
are set in a hunting sequence, be sure to set the
1. Have your installation worksheet ready.
lines to ring only the first port of the hunt group.
2. Press the intercom key.
2.03 Instruct all subscribers to program their
3. Dial the message center extension number. This
telephones with these two features:
is the extension number associated with the first
1. Set Call Forward-Busy/No Answer to the I&M
Contact VM port number. You should have
message center number by pressing:
written this number at the top of page 1 of the
Call Frwd + [station number] + Call Frwd
worksheet.
where [station number] is the station number of
4. Press [*] when you hear the open or closed
the message center.
company greeting.
?
NOTE:
5. When Contact asks for the mailbox number,
This procedure assumes that a Call Forward-
press: [(9)(9)99]
Busy/No Answer button exists on the telephone. If
6. Enter the Administrator's passcode: [412]
the button does not exist, refer to the telephone's
NOTE:
User Guide for the keys to press to enable this
The default System Administrator mailbox
feature.
passcode is [484]. This passcode does not allow
2. Set Voice Mail ID Codes as follows:
the System Administrator to acces the "New
Assign a Mailbox number for message storage:
Installation" menu option. The System
Intercom (#)656 + [%](N)(N)NN + Redial (+ Spkr)
6-1
CONTACT-DK INSTALLATION SOFTWARE INSTALLATION
where (N)(N)NN is the subscriber's 2, 3, or 4 digit
mailbox number, and where [%] is # for digital
and electronic phones and 91 for standard
phones.
Assign a mailbox number for message retrieval
Intercom (#)657 + [*](N)(N)NN + Redial (+
Spkr)
where (N)(N)NN is the subscriber's 2, 3, or 4 digit
mailbox number.
NOTES:
1. Depending on the key system, users may not
have to press all keys shown above. Refer to
the telephone's User Guide for exact keys to
press.
2. Users with electronic or digital telephones may
substitute the [#] key for 91 in the message
storage procedure but must substitute the [*]
key for 92 in the message retrieval procedure.
3. Users with standard telephones must use 91
in the message storage procedure but must
substitute the [*] key for 92 in the message
retrieval procedure.
3. If you decided not to reassign the Redial and
Speed Dial buttons on electronic telephones, let
subscribers know that they will have to press the
following keys to produce the [#] and [*] keys.
[#]
[*][#][#]
[*]
[*][#][*]
3
S Y S T E M T E S T
3.01 Perform these simple tests to make sure Contact
is working properly.
I&M
1. Call into the business using an outside line. You
should hear the company open or closed greeting
and it should be clear and understandable.
2. Call into the business using several different
outside lines. Verify the number of rings allowed
?
before Contact picks up the line.
3. Call into your business using an outside line.
When the auto-attendant answers, press [0] and
make sure Contact transfers the call to the
operator.
6-2
CONTACT-DK INSTALLATION CONTACT CONFIGURATIONS
C H A P T E R 7
3.02 Procedures
1. Complete a Contact Order Form and check the
C O N T A C T C O N F I G U R A T I O N S
appropriate upgrade model number.
2. Mail or fax the order form to the address or fax
1 M A I N T E N A N C E
number provided on the form.
1.01 Contact is self-maintaining. With proper use,
3. Teleco will make arrangements with the customer
there is no need for outside maintenance. The only
or Dealer for the software upgrade to occur.
thing that you should replace occasionally is the
battery. Contact contains a small lithium coin cell for
3.10 REMOTE UPGRADE (HARDWARE
keeping the calendar and clock running in the event of
REQUIRED)
a power failure. The life of the battery is approximately
2-3 years with continuous use.
3.11 Teleco will perform the following upgrade
remotely. It is necessary for the customer to order an
If the battery is dead and a power failure occurs, the
additional PCB board for the upgrade.
system date and time reset to midnight, January 1,
1993. To correct this, change the battery and use the
'Modifications' instructions in the System
Upgrade
Upgrade From
To Model
Administration manual to set the proper time; you do
Model
Model Number ... Number...
not have to re-install Contact. Contact permanently
Number
stores data such as mailbox names and numbers.
CS-2245DK
CS-2149DK
CS-2289DK
(4 port)
(8 port)
2 M O D E L N U M B E R S
2.01 Contact Voice Mail System is available in the
3.12 Procedures
following system configurations:
1. Complete a Contact Order Form and check the
appropriate upgrade model number.
Model
Number of
Hours of Message
Number
Ports
Storage
2. Mail or fax the order form to the address or fax
number provided on the form.
CS-2129DK
2
27
3. The Dealer will work with the Customer to make
CS-2149DK
4
27
arrangements for the additional PCB to be added.
CS-2289DK
8
27
Teleco will upgrade the model number remotely
once the PCB is installed.
3 U P G R A D E S
3.00 REMOTE UPGRADES (SOFTWARE ONLY)
3.01 Teleco will perform the following upgrade
I&M
remotely. It is not necessary for the customer to have
any additional hardware for this upgrade.
Upgrade
Upgrade From
To Model
Model
Model Number ... Number...
?
Number
CS-2145DK
CS-2129DK
CS-2149DK
(2 port)
(4 port)
7-1

I&M
?
430 Woodruff Road
Suite 300
Greenville, SC USA
29607
1-(864) 297-4401
www.teleco.com
CDKIM
Revision 1.2

Document Outline