Admin_CDKSA

System
Administration
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August, 2002

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Copyright2000 Teleco, Inc. All rights reserved

Contents
1: Before You Start ...................................................................................1-1
Intended Audience...................................................................................................1-1
Document Organization...........................................................................................1-2
Customizing Your System.................................................................................1-2
2: About Mailboxes ...................................................................................1-2
3: Making Modifications ...........................................................................1-2
Additional Information......................................................................................1-2
4: Useful Tips............................................................................................1-2
5: System Maintenance, Configurations, and Upgrades ..........................1-2
6: Troubleshooting....................................................................................1-2
7: Specifications .......................................................................................1-2
Appendices .......................................................................................................1-2
A: Key System Programming Procedures.................................................1-2
B: Glossary................................................................................................1-3
How To Use This Document....................................................................................1-3
Conventions ......................................................................................................1-3
Procedures.................................................................................................1-3
Bullets........................................................................................................1-3
Voice Prompts and Responses ..................................................................1-3
Boxes .........................................................................................................1-3
Telephone Keys..........................................................................................1-4
Mailbox Numbers.......................................................................................1-4
Buttons and Flexible Buttons ....................................................................1-4
Additional References..............................................................................................1-4
Installation Guide .............................................................................................1-4
Contact User Guide ..........................................................................................1-4
Contact Wallet Card..........................................................................................1-4
2: About Mailboxes ..................................................................................2-1
Reserved Mailboxes .................................................................................................2-1
The Operator..............................................................................................2-1
The Directory .............................................................................................2-1
Administrative Functions ...........................................................................2-1
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The Modem ................................................................................................2-1
The System Administrator's Mailbox.........................................................2-2
General Usage Mailboxes ........................................................................................2-2
Extension Mailbox.............................................................................................2-3
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Message-Only Mailbox ......................................................................................2-3
Transfer-Only Mailbox.......................................................................................2-5
Information-Only Mailbox .................................................................................2-6
Single-Digit Mailboxes.............................................................................................2-7
The Auto Attendant..................................................................................................2-8
3: Making Modifications ...........................................................................3-1
Accessing the System Administrator's Mailbox ......................................................3-2
Add, Edit, or Delete a Mailbox.................................................................................3-4
Add Mailbox......................................................................................................3-4
Add Single-Digit Mailboxes........................................................................3-4
Edit Mailbox......................................................................................................3-5
Delete Mailbox ..................................................................................................3-8
Setting Date and Time/Changing Business Hours..................................................3-9
Setting the Date and Time ...............................................................................3-9
Checking the Date and Time ............................................................................3-10
Setting Business Hours ....................................................................................3-10
Recording System Greetings ...................................................................................3-11
Primary Greeting Set........................................................................................3-12
Alternate Greeting Set ......................................................................................3-12

Contents
Open or Closed Greetings................................................................................. 3-12
Temporary Greetings........................................................................................ 3-13
Set/Change System Parameters............................................................................. 3-14
Selecting the System Type............................................................................... 3-14
Set Outside Line Access ................................................................................... 3-15
Set FAX Extension............................................................................................. 3-15
Set Port Greetings ............................................................................................ 3-16
Set Voice or Tone First Signaling..................................................................... 3-17
Enable or Disable the DSS ............................................................................... 3-17
Identify First Station Slot ................................................................................. 3-18
Changing the Administrator Passcode.................................................................... 3-19
Changing the Passcode .................................................................................... 3-19
Changing the Passcode Length ........................................................................ 3-20
Changing the Manager Passcode ..................................................................... 3-20
Distribution Lists..................................................................................................... 3-21
Add To A Distribution List................................................................................ 3-21
Review A Distribution List ................................................................................ 3-22
Delete From Distribution List........................................................................... 3-22
Name A Distribution List.................................................................................. 3-22
Message Notification............................................................................................... 3-23
Description ....................................................................................................... 3-23
How It Works.............................................................................................. 3-23
Using Pagers .................................................................................................... 3-24
Pager Types ............................................................................................... 3-24
Pager Number Parameters........................................................................ 3-24
Helpful Tips ............................................................................................... 3-25
Setting Up Notification..................................................................................... 3-26
What's Required......................................................................................... 3-26
Steps to Perform........................................................................................ 3-27
FAX Finder ............................................................................................................... 3-28
Enabling FAX Finder ......................................................................................... 3-28
For An Incoming FAX ........................................................................................ 3-29
For An Outgoing FAX......................................................................................... 3-29
4: Useful Tips ...........................................................................................4-1
Explaining Contact to Customers .............................................................. 4-1
Mailbox Greetings...................................................................................... 4-1
Messages in a Mailbox .............................................................................. 4-2
Saved Messages and System Size............................................................. 4-2
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'Reply' and 'Forward................................................................................... 4-2
Type Ahead ................................................................................................ 4-2
Message Length and Conditions................................................................ 4-2
Phantom Messages.................................................................................... 4-3
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Music-On-Hold ........................................................................................... 4-3
The Operator's Mailbox.............................................................................. 4-3
The Operator's Telephone.......................................................................... 4-3
Message Notification to Stations............................................................... 4-3
Disk Management Programs ..................................................................... 4-4
5: System Maintenance, Configuration and Upgrades ............................5-1
Maintenance............................................................................................................ 5-1
Model Numbers....................................................................................................... 5-1
Upgrade Strategies ................................................................................................. 5-2
Remote Upgrades............................................................................................. 5-2
Factory Upgrade ............................................................................................... 5-2
6: Troubleshooting....................................................................................6-1
Common Problems and Solutions .......................................................................... 6-1
7: Specifications .......................................................................................7-1
Environmental Specifications.................................................................................. 7-1
Compliance.............................................................................................................. 7-1
Federal Communications Commission ............................................................ 7-2

Contents
Emissions...................................................................................................7-2
Telco ..........................................................................................................7-2
Safety .........................................................................................................7-2
Industry Canada ...............................................................................................7-3
Emissions...................................................................................................7-3
Telco ..........................................................................................................7-3
Safety .........................................................................................................7-3
Service .....................................................................................................................7-4
A: Key System Procedures ......................................................................A-1
Telephone Programming .........................................................................................A-1
Call Forward-Busy/No Answer..........................................................................A-1
Voice Mail ID Codes..........................................................................................A-1
Redial and Speed Dial Buttons.........................................................................A-2
B: Glossary................................................................................................B-1
Index
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Contents
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1: Before You Start
Welcome to ContactTM, the complete voice messaging system designed to improve communication
between your company, clients, customers, and employees.
Some of the features provided by Contact include:
·
An Automated Attendant that plays different greetings during open and closed business hours,
provides a company directory using station numbers or last names as the dialing method, and
allows single-digit option selection.
·
Subscriber mailboxes that are passcode protected.
·
A tutorial that assists new subscribers with mailbox setup such as recording personal greetings.
·
Simple message retrieval.
·
Easy to use menus that allow subscribers to send urgent, private, and certified messages.
·
Notification of waiting messages whether subscribers are in or out of the office.
Contact's Automated Attendant provides two immediate benefits for your company:
·
Your receptionist has more time for calls requiring special assistance and to help you with other
aspects of your business.
·
All telephone calls are answered automatically. Even when an employee is not available, callers
can conduct their business and hang up feeling that they accomplished what they set out to do.
Contact includes unique tools to help get your voice mail up and running quickly. After that, you can
customize the system to meet your specific business needs.
Intended Audience
This document was written to assist the person responsible for administration of the Contact voice
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mail system.
As the System Administrator, you are the link between your company and Contact. Whenever there
is a need to change the system, you are the person who will make the necessary modifications.
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When employees need help, they'll come to you. Some of your typical duties include:
·
Adding and changing mailboxes. Mailboxes are where employees send and listen to messages.
·
Recording company greetings and announcements.
·
Setting up outside notification numbers for pagers, cellular phones, etc.
·
Backing up the system.
·
Answering employee questions.
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1: Before You Start
Document Organization
Below is a brief description of the information contained in each section of this manual.
r Customizing Your System
2: About Mailboxes
Section 2 describes all the different types of mailboxes you can set up for your voice mail system.
3: Making Modifications
Section 3 is the section you will refer to most often. It contains most of the information you will need
to manage your Contact system. This section contains procedures for adding and deleting
mailboxes, recording system greetings, and establishing automatic message notification, among
others.
Read section 2 before section 3 to fully understand the topics described.
r Additional Information
4: Useful Tips
Section 4 contains useful information that will help you to:
·
Make voice mail a welcome change to your employees.
·
Explain to employees how they can use voice mail most efficiently.
·
Understand why some Contact features behave as they do.
5: System Maintenance, Configurations, and Upgrades
Section 5 gives a brief description of how to maintain the Contact hardware, what system
configurations are available, and how to upgrade Contact to meet increasing voice mail demands.
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6: Troubleshooting
Refer to Section 6 if Contact is not working properly. Find the symptom that most closely matches
what is happening and try to resolve the problem by performing the suggested corrective action.
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7: Specifications
Section 7 provides the physical specifications and recommended operating environment for Contact
plus compliance and safety information.
r Appendices
A: Key System Programming Procedures
Refer to this section for simple key system and telephone programming procedures. Your Contact
dealer can assist you if necessary.
B: Glossary
Refer to the Glossary for a definition of terms used in this manual. It may be helpful to review these
terms before customizing your Contact system.
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1: Before You Start
How To Use This Document
A Contact dealer has already installed Contact on your key system and performed the necessary
system programming to make it work for you. Read the System Administration Manual from
beginning to end to find out how you can tailor Contact to suit your unique business needs.
Use the glossary in Appendix B if you are unsure of any terminology used here. The index at the end
of the manual will help you when specific questions arise.
r Conventions
The System Administration Manual uses the following conventions.
Procedures
Numbers precede steps that you should perform in a certain order. For example:
1. First Step
2. Second Step
3. Third Step
Bullets
·
Bullets precede lists of items that have no implied order.
Voice Prompts and Responses
Italics represent references to the spoken word, such as examples of the company and
mailbox greetings.
Boxes
A box surrounds important notes that provide additional information about a topic
or refer you to other material.
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CAUTION
Cautions alert you to the possibility of damage to equipment or software.
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WARNING
Warnings alert you to the possibility of personal injury.
Telephone Keys
Square brackets always surround numbers or letters that you enter from the telephone keypad. For
example:
[1] [2] ... [0] [#] [*]
If you need to press several keys in succession, the square brackets surround all the numbers. For
example:
[123]
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1: Before You Start
Mailbox Numbers
Depending on the system type, mailbox numbers can be 2, 3, or 4 digits. Parentheses always
surround the extra digit, where applicable. For example:
Enter your mailbox number: [(n)(n)nn]
Buttons and Flexible Buttons
Angle brackets always surround telephone button names and flexible button functions. For example:
Intercom Redial Speed Dial
Additional References
r Installation Guide
There is an Installation Guide that your Contact dealer used to install Contact into your key system.
You should not need to reference this document unless you are very familiar with key system
programming. Ask your dealer for a copy of the Installation Guide if you think you would like access
to this information.
r Contact User Guide
Each Contact subscriber should have a User Guide for daily message management. It provides step-
by-step instructions on how to call Contact, set up a personal mailbox, and how to send and retrieve
messages.
That information is not repeated in this manual. You should reserve a copy of the User Guide for
your own use as a regular subscriber and to help answer subscribers' questions.
r Contact Wallet Card
Each subscriber should also have a Wallet Card for quick reference to the Contact Menu system.
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Contents
2: About Mailboxes ..................................................................................2-1
Reserved Mailboxes .................................................................................................2-1
General Usage Mailboxes ........................................................................................2-2
Extension Mailbox.............................................................................................2-3
Message-Only Mailbox ......................................................................................2-3
Transfer-Only Mailbox.......................................................................................2-5
Information-Only Mailbox .................................................................................2-6
Single-Digit Mailboxes.............................................................................................2-7
The Auto Attendant..................................................................................................2-8
3: Making Modifications ...........................................................................3-1
Accessing the System Administrator's Mailbox ......................................................3-2
Add, Edit, or Delete a Mailbox.................................................................................3-4
Add Mailbox......................................................................................................3-4
Add Single-Digit Mailboxes........................................................................3-4
Edit Mailbox......................................................................................................3-5
Delete Mailbox ..................................................................................................3-8
Setting Date and Time/Changing Business Hours..................................................3-9
Setting the Date and Time ...............................................................................3-9
Checking the Date and Time ............................................................................3-10
Setting Business Hours ....................................................................................3-10
Recording System Greetings ...................................................................................3-11
Primary Greeting Set........................................................................................3-12
Alternate Greeting Set ......................................................................................3-12
Open or Closed Greetings.................................................................................3-12
Temporary Greetings........................................................................................3-13
Set/Change System Parameters .............................................................................3-14
Selecting the System Type ...............................................................................3-14
Set Outside Line Access ...................................................................................3-15
Set FAX Extension.............................................................................................3-15
Set Port Greetings ............................................................................................3-16
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Set Voice or Tone First Signaling .....................................................................3-17
Enable or Disable the DSS................................................................................3-17
Identify First Station Slot .................................................................................3-18
Changing the Administrator Passcode ....................................................................3-19
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Changing the Passcode ....................................................................................3-19
Changing the Passcode Length.........................................................................3-20
Changing the Manager Passcode .....................................................................3-20
Distribution Lists.....................................................................................................3-21
Add To A Distribution List ................................................................................3-21
Review A Distribution List.................................................................................3-22
Delete From Distribution List ...........................................................................3-22
Name A Distribution List ..................................................................................3-22
Message Notification ...............................................................................................3-23
Description .......................................................................................................3-23
How It Works ..............................................................................................3-23
Using Pagers.....................................................................................................3-24
Pager Types ...............................................................................................3-24
Pager Number Parameters ........................................................................3-24
Helpful Tips................................................................................................3-25
Setting Up Notification .....................................................................................3-26
What's Required .........................................................................................3-26
Steps to Perform........................................................................................3-27

Contents
FAX Finder ............................................................................................................... 3-28
Enabling FAX Finder ......................................................................................... 3-28
For An Incoming FAX ........................................................................................ 3-29
For An Outgoing FAX......................................................................................... 3-29
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2: About Mailboxes
Contact uses different types of mailboxes. Some are reserved for system functions and others are
available for general use. Each mailbox type has different characteristics and is used in a variety of
ways. All mailboxes have numbers that normally correspond to a telephone's station number.
This section of the manual describes the different mailbox types. It also describes a situation where
the mailbox number is not the same as the station number and how Contact's Auto Attendant
handles it.
Read this section and determine if and how you might use the different mailbox features. Refer to
the next section, Making Modifications, for step-by-step instructions on how to add, edit, or delete
mailboxes and how to enable or disable other Contact features.
Reserved Mailboxes
The Operator
Mailbox 0 is reserved for the Operator's mailbox. Callers will leave messages in this mailbox when:
·
They do not know whom to contact.
·
They are calling from a rotary phone and cannot access menus or mailboxes.
Someone should check the messages left in the Operator's mailbox every day. The default passcode
for the operator's mailbox is [123]. If the passcode length has been changed, add the appropriate
number of zeros to the end of the passcode. For example, if the system passcode length is five
digits, the default passcode for mailbox 0 is now [12300].
The Directory
Mailbox 9 is reserved for the personnel directory. This mailbox cannot take messages. Callers use
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it to reach an employee by dialing the first two letters of their last name.
Administrative Functions
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Mailboxes 90-97, 990-997, and 9990-9997 are reserved for Contact self-administrative functions.
The Modem
Mailboxes 98, 98n, and 98nn are reserved for the modem. Contact has a built-in modem used for
remote administration or maintenance only. It is not meant to replace a regular computer modem.
The System Administrator's Mailbox
Mailboxes 99, 999, or 9999 are reserved for the system administrator. It is not associated with a
station and does not take messages. You can access this mailbox from any touch-tone telephone in
your company. The default passcode is [484], which you should change to preserve system security.
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2: About Mailboxes
General Usage Mailboxes
Contact has four types of mailboxes available for general use:
·
Extension
·
Message-Only
·
Transfer-Only
·
Information-Only
The system administrator assigns these mailbox types. Each type serves a different purpose and
has its own characteristics. The following pages describe these mailbox types.
These examples assume that your installer has programmed the key system so the
Contact Auto Attendant answers your primary business number(s).
If that is not true, then the Operator sends calls to Contact only when the caller
wants to leave a voice message.
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2-2

2: About Mailboxes
r Extension Mailbox
An extension mailbox is the default mailbox type. The mailbox number is usually the same as the
subscriber's station number.
Figure 2-1 shows what happens when an outside caller reaches an extension mailbox.
C ontact answers an outside caller
w ith the company greeting. The
caller then enters a station number
on their keypad.
The station rings.
(
If the line is busy or unanswered:
C ontact asks the caller if they w ish
to leave a message.
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C ontact records a message in the
associated mailbox .
C ontact turns on the telephone
message light, if available.
Figure 2-1. Extension mailbox calling sequence.
For telephones without message lights, you can set up message notification to the
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subscriber's station number. See Section 3 for more information on the Message
Notification feature.
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r Message-Only Mailbox
A message-only mailbox takes messages and turns on the message light of the associated station.
Unlike an extension mailbox, the phone does not ring after the caller enters the station number.
Instead, Contact immediately asks the caller to leave a message.
A message-only mailbox does not have to have an associated station. In this case, Contact cannot
turn on a message light; the mailbox owner must periodically check his/her mailbox for messages.
Message-only mailboxes are for people in your organization who do not have telephones or who are
not in the office very often.
Examples:
Out-of-town sales representatives
Delivery drivers
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2: About Mailboxes
C ontact answers an outside caller
with the company greeting. The
caller then enters a station number
on their keypad.
The caller by-passes the telephone
(
and goes directly to C ontact.
C ontact asks the caller if they w ish
to leave a message.
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C ontact records a message.
If there is a station associated w ith
the mailbox, C ontact turns on the
message light, if available.
Figure 2-2. Message-only mailbox calling sequence.
Part-time and seasonal employees
Frequent customers
Figure 2-2 illustrates how a message-only mailbox works.
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2: About Mailboxes
r Transfer-Only Mailbox
A transfer-only mailbox is associated with a station but does not take messages. When a caller dials
this station and it is busy or unanswered, Contact returns the caller to the company greeting. No
message is taken.
Add transfer-only mailboxes for areas in your company where you need a telephone but don't want
messages taken.
Examples:
Conference rooms
FAX machines
Modem hookups
Lab areas
Contact answers an outside caller
with the company greeting. The
caller then enters a station number
on their keypad.
The station rings.
(
If the line is busy or unanswered:
N o message is taken. Instead,
C ontact returns the caller to the
company greeting.
Figure 2-3. Transfer-only mailbox calling sequence.
You must clear all voice mail ID digits on the telephone associated with this
mailbox. Refer to your telephone's user guide for these instructions.
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2: About Mailboxes
r Information-Only Mailbox
An information-only mailbox, also referred to as a bulletin board, is not associated with a specific
station number and does not take messages. Instead, it plays a greeting that provides information
to callers. The information could be anything your company would like customers to have but
doesn't necessarily need a person to say.
Examples:
Business hours
The company address
General announcements
Product updates
C ontact answ ers an outside caller
with the company greeting. The
caller then enters a station number
on their keypad.
C ontact only plays the mailbox
greeting. The greeting is the
information for the caller.
A fter listening to the infor-
mation, the caller can hang up,
dial 0 to reach the operator, or
dial another station number.
Figure 2-4. Information-only mailbox calling sequence.
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2: About Mailboxes
Single-Digit Mailboxes
Mailboxes 1-8 are referred to as single-digit mailboxes. A single-digit mailbox can be any of the four
types of general use mailboxes.
They are most effective when referenced in the company greeting. The caller needs to enter only one
number to receive the information they want or to reach the most frequently dialed stations.
Following are two typical uses for single-digit mailboxes. To illustrate, assume callers hear this
company greeting.
"Thank you for calling ABC Industries. If you know the number of the person you wish to
reach, enter it now. For a personnel directory, press 9. For business hours, press 1. To
reach customer service, press 2. If you wish to speak to an operator, press 0 or hold on the
line."
The numbers 1 and 2 in the greeting refer to single-digit mailboxes.
Example 1:
Mailbox 1 is an Information-Only mailbox. The personal greeting for mailbox 1
could be:
"ABC Industries is open for business Monday through Friday from 9 am to 6 pm
and on Saturdays from 9am to 1 pm."
The caller listens to the information and hangs up when they are done.
Example 2:
Mailbox 2 is an Extension mailbox. For this example, we'll assume station 214 is
the Customer Service telephone.
When the caller presses 2, station 214 rings. The caller might hear the following
greeting if the telephone is busy or not answered.
"All of our Customer Service representatives are busy at the moment. Please
leave your name, telephone number and a brief message. Someone will get back
to you as soon as possible."
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You need to record the appropriate name and greeting for mailbox 2 for this
setup to work correctly.
If station 214 also belongs to a subscriber, such as the customer service secretary,
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callers can dial 214 directly to reach that person. However, the secretary cannot have
a personal greeting identifying himself or herself as the owner of the mailbox. Contact
saves all department and personal messages in mailbox 214.
DO NOT change the company greeting to reference single-digit mailboxes
before you actually add them. Always add the mailboxes first.
Figure 2-5 illustrates this example.
2-7

2: About Mailboxes
2
214
Customer Service
Customer Service
D epartment
Secretary
Mailbox 2
Mailbox 214
A ssociated with
A ssociated with
station 214.
station 214.
Station 214 rings.
(
If the line is busy or unanswered:
C ontact asks the caller if they
wish to leave a message.
C ontact records a message in
mailbox 214.
C ontact turns on the telephone
message light, if available.
Figure 2-5: Single-digit mailbox.
When a caller enters a single digit at the greeting, Contact will wait to see if another digit follows. If
you don't want this slight pause, you may wish to use single-digit mailboxes numbered higher than
the first digit of the last user mailbox.
For example, if you have no more than 29 two-digit user mailboxes, the first digit of the last possible
user mailbox is 2. Use single-digit mailboxes numbered 3 and higher to avoid delay when a caller
enters 3 after hearing the company greeting.
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If your three-digit mailboxes are numbered 200-299, avoid using single-digit mailbox number 2.
Contact will not immediately transfer because the caller may have only entered the first digit of a
person's station number (such as 215 or 220).
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The Auto Attendant
It is important to understand how the Contact Auto Attendant actually handles calls if you want to
become skilled in setting up and maintaining your voice mail system.
Figure 2-6 illustrates the call processing steps that the Auto Attendant uses. Some important points
of information follow.
·
Callers are really dialing a mailbox number even though they are prompted to dial a station or
extension number. The mailbox's associated extension number is used to transfer the call. By
default, a mailbox extension number is the same as the mailbox number. You can change the
extension number by entering the mailbox (see Edit Mailbox, p 3-8).
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2: About Mailboxes
·
Single-digit mailboxes provide callers with easy to remember numbers that get them to their
party quickly. When callers press a single-digit, they are accessing a mailbox number that is
associated with a station number. Each station is programmed with a mailbox number to use for
message storage and retrieval. Therefore, messages for single-digit mailboxes are routed to the
mailbox number programmed on the phone.
O utside caller dials
company number.
C ontact A uto
C aller enters [0]
A ttendant plays
to reach the
company greeting.
O perator.
C aller dials digits
C all is transferred
(actually a mailbox
to the O perator.
number).
C ontact handles the
call depending on the
mailbox type.
(
Ex tension
· C all transfers to associated station number.
Message-O nly
· W hen busy or no answ er, call reverts to
· C all sent directly to mailbox number dialed.
the mailbox number programmed on the
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phone.
Inform ation-O nly
T ransfer-O nly
· C aller hears greeting for mailbox number
· C all transfers to associated station number.
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dialed.
· W hen busy or no answ er, caller dials [0] or
ano ther mailbox number.
Figure 2-6: Auto attendant call processing.
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2: About Mailboxes
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2-10

3: Making Modifications
You can modify any mailbox parameters set during the initial installation. This section of the
Administrator's Manual tells you how to add, edit, and delete mailboxes, and perform general
Contact maintenance.
The Contact system is designed around the functionality of the mailbox, and much of its power
comes from the flexibility you have in customizing mailboxes. The table below summarizes each
mailbox type and the functions it supports:
Mailbox Type:
Message-Only
Transfer-Only
Information-Only
Function
Extension
Transfers caller to the
associated station
Yes
No
Yes
No
Allows transfers to the
operator
Yes
Yes
Yes
Yes
Plays the mailbox
greeting or information
Yes
Yes
No
Yes
Records a message
Yes
Yes
No
No
Notifies users of
messages
Yes
Yes
No
No
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3: Making Modifications
Accessing the System Administrator's Mailbox
You must log in to the administrator's mailbox to modify Contact settings. Follow these steps to log
in to the administrator's mailbox.
1. Lift the handset.
2. Press Intercom, if necessary.
3. Dial the Contact message center number: [(n)(n)nn]
Contact answers and plays the company greeting.
4. Press [*] when you hear the company greeting.
Contact prompts you for a mailbox number.
5. Enter the system administrator mailbox number: [99, 999, or 9999]
Contact prompts you for a passcode.
6. Enter the passcode: [nn...n]
The default passcode for the System Administrator's mailbox is [484]. If passcode
length has been changed, add the appropriate number of zeros to the end of the
passcode. For example, if the system passcode length is five digits, the default
passcode for mailbox 0 is now [48400].
See "Changing the Administrator Passcode" on page 3-19 to change the passcode or passcode
length.
For information about the Manager Passcode, see page 3-20.
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You are now logged in to the system administrator's mailbox. Follow the voice prompts for
instructions or use this section of the manual for reference. New Installation menu is only available
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for access by the dealer.
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3: Making Modifications
New Installation
Exit - [ ]
*
Mailbox Menu
Date/Business Hours
Add Mailbox - [1]
Main Menu
Edit Mailbox - [2]
Set Date/Time - [1]
Delete Mailbox - [3]
New Instal ation - [1]
Set Business Hours - [2]
Add, Edit, Delete Mailbox - [2]
Exit - [ ]
*
Change Business Hours/
Exit - [ ]
*
Set Date/Time - [3]
System Greetings - [4]
System Greetings
System Parameters - [5]
System Parameters
Passcodes - [6]
Primary Greeting - [1]
Distribution Lists - [7]
Select System Type - [1]
Alternate Greeting - [n]
Set Line Access - [2]
(assign number)
Exit - [ ]
*
Set FAX Extension - [3]
Exit - [ ]
Set Port Greetings - [4]
*
Set Voice/Tone First - [5]
Enable/Disable DSS - [6]
Identify First Station Slot - [7]
Exit - [ ]
*
Distribution Lists
Set Passcode - [1]
Change Length - [2]
Set Dist List No. - [nn]
Set Manager Passcode - [3]
Exit - [ ]
*
Exit - [ ]
*
Figure 3-7. The System Administrator menu.
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3: Making Modifications
Add, Edit, or Delete a Mailbox
r Add Mailbox
Add a mailbox when you need a new mailbox. If the mailbox already exists and you want to change
it, use the 'Edit Mailbox' function.
No one can use a mailbox until the system administrator adds it.
Figure 3-3 shows the 'Add Mailbox' menu.
Mailbox Menu
Add Mailbox - [1]
Add Mailbox
Edit Mailbox - [2]
Enter Mailbox Number to add: [(n)(n)nn]
Delete Mailbox - [3]
When Done - [#]
Exit - [ ]
*
Figure 3-8. The Add mailbox menu.
To add a mailbox, follow this procedure:
1. Access the System Administrator's mailbox.
2. Enter [2] for the 'Mailbox' menu.
3. Enter [1] for the 'Add Mailbox' menu.
4. Enter the mailbox number to add: [(n)(n)nn]
5. Using the keypad, enter the first two letters of the last name of the person assigned to this
mailbox. Use 7 for Q and 9 for Z.
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If you do not want to include the mailbox in the directory, press [#] instead.
6. Press [#] when finished.
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Add Single-Digit Mailboxes
Follow these steps to add a single-digit mailbox:
1. Decide which single-digit mailboxes to use for what purpose.
2. Access the System Administrator's mailbox.
3. Add each single-digit mailbox using the 'Add Mailbox' procedure but do not attach a name to the
mailbox.
After you enter a single-digit, Contact pauses to make sure you are not entering
more digits. Wait until Contact prompts you for the mailbox name before pressing
[#].
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3: Making Modifications
4. Edit the mailbox using the 'Edit Mailbox' procedure to associate it with the proper station
number and to specify the mailbox type, e.g., extension or message-only.
5. For each single-digit mailbox, create the proper greeting.
6. Create or change the company greeting, if desired, to include the single-digit mailboxes.
r Edit Mailbox
Edit an existing mailbox to change one or more of the parameters that determine what type of
mailbox it is and how it functions.
Figure 3-4 shows the 'Edit Mailbox' menu.
Figure 3-9. The Edit mailbox menu.
You cannot edit mailbox numbers 99, 999, or 9999, the system administrator's
mailbox.
The following chart lists the mailbox parameters you can change.
You cannot select an individual parameter to change; Contact prompts you through each one. Use
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the [#] key to either end a numerical entry, i.e., telephone and station numbers, or skip to the next
parameter.
If nothing is entered after 4 seconds, Contact repeats the prompt. It can be repeated up to three
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times. Contact exits the menu if you do not press a key by the third time.
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3: Making Modifications
Mailbox
Parameter
Description
Length
Remarks
Name
Changes the mailbox name
2 digits
The 2 digits correspond to the first two letters of the person's
used in the directory.
last name.
If [*] is entered, the name will not be listed in the directory.
Passcode
Resets the passcode on any
3-6 digits
If someone forgets his or her passcode, this function resets it
of the mailboxes.
to the default code of [999] or to a new code. You cannot find
out what the existing passcode is.
Extension
Associates a mailbox with a
1-13
Enter the station number of the associated phone. Contact
station number.
digits
uses this to transfer calls and turn the message waiting light
on or off. Through the Graphical Manager, you may also
enter an outdial number (with appropriate code(s)). See the
next page for the description of available codes.
Notification
There are five locations to
1 digit
Contact lists the notification types in a series of prompts.
Type
which you can notify a user of
To disable notification, press [
messages: to any station
*]. For more information on
this topic, see the 'Setting Notification' section.
number, to an outside
number, and to 3 different
types of pagers.
Notification
Sets the telephone number to
1-35
This parameter will only be asked for if notification is
Number
be dialed when a message is
digits
enabled.
received.
To disable notification, press [*].
Notification
Allows the user to set his or
1 digit
To enable user access, press [1].
Access
her notification type and
To disable user access, press [2].
number.
Mailbox Type
Sets mailboxes to be
1 digit
If [*] is entered, an extension mailbox is automatically set.
extension, message-only,
transfer-only, or information-
only.
To edit a mailbox, follow these steps:
1. Access the System Administrator's mailbox.
2. Press [2] for the 'Mailbox' menu.
3. Press [2] for the 'Edit Mailbox' menu.
4. Enter the mailbox number to edit: [(n)(n)nn]
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5. Follow the prompts and enter the changes for each parameter.
Press [#] if you do not need to change a parameter.
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6. Contact returns you to the 'Mailbox' menu after you have altered or skipped the parameters.
Example:
If Harry Smith forgets his passcode, do the following:
1. Access the 'Edit Mailbox' menu.
2. Enter his mailbox number.
3. Press [#] to skip to the 'Passcode' parameter.
4. Press [*] to reset his passcode to the default (all 9's).
5. Press [#] at each remaining parameter to skip it.
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3: Making Modifications
Abbreviated Codes for Making Outdial Calls
The table below describes the abbreviat
d codes that are available for using a mailbox to transfer a call to an outside telephone number.
Through the Graphical Manager, you may enter these codes in addition to the telephone number or
station number. Contact dials the actual dialstring associated with each code. For example, if you
enter E8645551212 in the Extension field , Contact first dials 9, pauses, dials 1 (to access an
outside line and long distance) and then dials 8645551212. If you need a code that is not listed in
this table, contact Technical Support.
Abbreviated Code
Actual Dialstring
Description
E
9,
Outside line access
F
9,1
Outside line access, Pause, Digit 1 for long distance
G
#45,,
Remote Hookflash to Central Office
H
&,&,
Tandem Connection with station dropout
I
9,9,
Outside line access for Centrex
J
9,9,1
Outside line access for Centrex and digit 1 for long distance
K
9,011
Outside line access for International
L
801,
Outside line access for Trunk Group 1
M
802,
Outside line access for Trunk Group 2
N
803,
Outside line access for Trunk Group 3
O
804,
Outside line access for Trunk Group 4
P
9,1800
Outside line access for 1800 toll free calls
Q
9,1888
Outside line access for 1888 toll free calls
R
9,1877
Outside line access for 1877 toll free calls
NOTE: You may enter a maximum of 13 characters in the Extension field; however, Contact will dial
a maximum of 30 characters. For example, if you enter I2974401H (9 characters), Contact
dials 9,9,2974401&,&, (15 characters).
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Examples:
G2974401: Mailbox that transfers to a local number using the Centrex three-way calling transfer
feature.
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I2974401H: Mailbox that transfers to a local number using Centrex without the three-way calling
feature, but using Tandem connection with station dropout.
P2974401H: Mailbox that transfers to a toll free number using Tandem CO line connection with
station drop out.
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3: Making Modifications
r Delete Mailbox
When you delete a mailbox, you delete all messages, greetings, and the mailbox name. Contact
does not inform you if there are still messages in the mailbox. You would delete a mailbox
belonging to an employee who has left your company, an information-only mailbox you wish to
discontinue, etc.
Figure 3-5 shows the 'Delete Mailbox' menu.
Figure 3-10. The Mailbox menu.
You cannot delete the operator's mailbox or the system administrator's mailbox.
Follow these steps to delete a mailbox:
1. Access the System Administrator's mailbox.
2. Press [2] for the 'Mailbox' menu.
3. Press [3] for the 'Delete Mailbox' menu.
4. Enter the mailbox number to delete: [(n)(n)nn]
5. Press [#] when done.
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3-8

3: Making Modifications
Setting Date and Time/Changing Business Hours
During Contact installation, your Contact dealer should have set the date and time. As long as there
is a display phone in the first port on your key system, Contact will monitor the system time. From
now on, you should make date and time changes on your key system; you should not have to repeat
the process in Contact.
If there is not a display phone connected to the first station port on your key
system, you will have to change the date or time for Contact whenever you change
the date or time on the key system.
Business hours are the opening and closing times for your company. They can be different for every
day of the week.
Figure 3-6 shows the `Date/Business Hours' menu.
Figure 3-11. The Date/Business Hours menu
r Setting the Date and Time
Follow these steps to set the date and time:
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1. Access the System Administrator's mailbox.
2. Press [3] for the 'Date/Business Hours' menu.
3. Press [1] for the 'Set Date/Time' menu.
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4. Enter the month, day, and year, using two digits for each:
[mmddyy]
5. Enter the current time, using four digits, in the 24-hour format:
[hhmm]
Contact returns you to the 'Date/Business Hours' menu.
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3: Making Modifications
r Checking the Date and Time
Follow these steps to check the date and time:
1. Access the System Administrator's mailbox.
2. Press [3] for the 'Date/Business Hours' menu.
3. Press [1] for the 'Set Date/Time' menu.
4. Press [#] to skip the entry of the date, then again to skip entry of the time. Contact then reports
the date and time currently entered on the system.
Contact returns you to the main 'Date/Business Hours' menu.
r Setting Business Hours
Follow these steps to set business hours:
1. Access the System Administrator's mailbox.
2. Press [3] for the 'Date/Business Hours' menu.
3. Press [2] for the 'Set Business Hours' menu.
4. Contact cycles through the days of the week asking you to input the opening and closing times
for each day, beginning with Sunday. If your business will not be open on the day listed, enter
[0000] for both the opening and closing times.
Enter the opening time (in 24-hour format): [hhmm]
Enter the closing time (in 24-hour format): [hhmm]
Contact returns you to the 'Date/Business Hours' menu.
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3: Making Modifications
Recording System Greetings
In the 'System Greetings' menu, you record a company greeting for Contact to use when answering
the telephone. There are two types of greetings: a primary greeting set and an alternate greeting
set. Each of these sets has an open greeting, a closed greeting, and a temporary greeting.
Figure 3-12 shows the 'System Greetings' menu.
Figure 3-12. The Greetings menu.
The Primary greeting set contains the greetings recorded during the installation process. Contact
uses the primary greeting until you record and assign an Alternate greeting set.
You can record up to 8 alternate greeting sets (numbered 2 through 9), and assign each set to a
different Contact port. This feature provides flexibility. For example, two or more businesses can
share a single key system and Contact unit, or a single business can have specialized greetings for
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800 numbers. Assigning alternate greeting sets to Contact ports is done through the 'System
Parameters' menu. However, determining which outside lines each Contact port should answer is
done through key system programming. You may want to call your Contact dealer for assistance.
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Both the primary and alternate greeting sets have open, closed, and temporary greetings. Selection
of the proper greeting occurs as follows:
·
If the receptionist has the key system set to Day or Day2 and you enable use of the DSS, the
auto attendant plays the open greeting to callers.
·
If the receptionist has the system set to Night mode and you enable use of the DSS, the auto
attendant plays the closed greeting to callers.
·
If your key system does not use a Night Transfer key or if you disable use of the DSS, Contact
references the business hours specified during initial installation. It plays the open greeting
when your company is open and the closed greeting when your company is closed.
·
If there is a conflict between the Night Transfer key and the system business hours, the Night
Transfer key dictates. For example, if someone forgets to activate Night mode before closing the
office, the auto attendant plays the open greeting to all callers regardless of the system time.
·
The temporary greeting overrides both the Night Transfer key and System Business Hours and
plays to all callers for the number of days you specify. See page 3-12 for further details.
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3: Making Modifications
r Primary Greeting Set
Follow these steps to record the primary greeting set:
1. Access the System Administrator's mailbox.
2. Press [4] for the 'System Greetings' menu.
3. Press [1] to set the primary greeting.
4. Follow the instructions on the next page(s) for assigning Open, Closed or Temporary greetings
for your primary greeting set.
r Alternate Greeting Set
Follow these steps to record an alternate greeting set:
1. Access the System Administrator's mailbox.
2. Press [4] for the 'System Greetings' menu.
3. Select a number, 2 through 9, for an alternate greeting set. Enter your selection: [n]
4. Follow the instructions on the next page(s) for making Open, Closed, or Temporary greetings for
your alternate greeting set.
r Open or Closed Greetings
To set open or closed greetings for a primary or alternate greeting set:
1. After making your selection for either a primary or an alternate greeting (from the previous
page):
Press [1] for an Open greeting or Press [2] for a Closed greeting.
2. Record the greeting speaking clearly into a handset, not a speakerphone. Press any key to stop
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recording.
3. After recording, select one of the following options:
[1]
Accept
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[2]
Review
[3]
Re-record
[*]
Cancel
Contact returns you to the 'System Greetings' menu.
r Temporary Greetings
This is useful as a greeting during the holidays or during a vacation period where it would only need
to last a few days or weeks. A temporary greeting overrides both the open and closed greetings. An
example of a temporary greeting is given below.
"Happy Holidays from all of us at ABC Company. We are closed from Friday, December 23 until
Monday, January 2. To leave a message, enter the number of the person you wish to reach or press 9
for the directory."
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3: Making Modifications
You are first prompted for the number of days, between 01 and 99, that the greeting should play.
After that, follow the same sequence as the open and closed greetings: record the greeting, then
select from the available options. To cancel an existing temporary greeting, enter 00 for the number
of days.
To set temporary greetings for a primary or alternate greeting set:
1. After making your selection for either a primary or an alternate greeting, press [3] for a
temporary greeting.
2. Enter the number of days for the greeting to play: [nn]
Enter a 2-digit number between 01 and 99. If you enter 00, the greeting is canceled.
3. Record the greeting, speaking clearly into a handset, not a speakerphone.
Press any key to stop recording.
4. After finishing, select one of the following options:
[1]
Accept
[2]
Review
[3]
Re-record
[*]
Cancel
Contact returns you to the 'System Greetings' menu.
To disable an existing temporary greeting, you must first record something over the current
greeting, then select `00' for the number of days.
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3: Making Modifications
Set/Change System Parameters
The 'System Parameters' menu allows you to enter information about your telephone system, select
a line access code for message notification, assign greetings to outside lines, and enable the FAX
Finder. Figure 3-13 shows the 'System Parameters' menu.
Figure 3-13. The System Parameters menu.
r Selecting the System Type
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When you set the system type by entering the number for your particular model, Contact
automatically configures the basic parameters associated with it, i.e., number of outside lines and
stations.
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Follow these steps to select the system type:
1. Access the System Administrator's mailbox
2. Press [5] for the 'System Parameters' menu
3. Press [1] for the 'Select Type' menu
4. Enter the number corresponding to your key system model number:
DK16 or UST 1016DK
- [1]
DK24 or UST 1024DK - [2]
DK56 or UST 1056DK
- [3]
DK96 or UST 1096DK
- [4]
DK40/DK424 or UST 1424DK/1040DK- [5]
Contact returns you to the 'System Parameters' menu.
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3: Making Modifications
r Set Outside Line Access
You can specify the line access code that Contact should use for message notification.
Follow these steps to specify the line access code:
1. Access the System Administrator's mailbox.
2. Press [5] for the 'System Parameters' menu.
3. Press [2] for the 'Set Outside Line Access Code' menu
4. Select the appropriate access code.
Contact returns you to the 'System Parameters' menu.
r Set FAX Extension
FAX Finder instructs Contact to direct an incoming FAX tone to the FAX machine at the selected
station, eliminating the need for a dedicated outside line. See page 3-28 for further information.
Follow these steps to identify the station number to which your FAX machine is connected:
1. Access the System Administrator's mailbox.
2. Press [5] for the 'System Parameters' menu.
3. Press [3] for the 'Set FAX Extension' menu
4. Contact asks if you want the FAX feature enabled.
To enable the FAX feature, press [1].
Otherwise, press [2].
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5. If you enable the FAX feature, Contact asks you to enter the extension number the FAX machine
is on. The station number is the extension.
Enter the station number: [(n)(n)nn]
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Contact will not allow you to set the FAX extension to either the operator, 0, or the
system administrator, (9)(9)99.
Contact returns you to the 'System Parameters' menu.
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3: Making Modifications
r Set Port Greetings
You can assign different greetings for each Contact voice mail port, either the primary greeting set or
one of eight alternate greeting sets. For example, if you have a 4 port system, you can assign one set
of greetings for the first two ports and a different set of greetings for the last two ports. This provides
flexibility; it means that two or more businesses can share a single key system and Contact unit, or
a single business can have specialized greetings for specific numbers.
Assigning alternate greeting sets to Contact ports is done through the 'System Parameters' menu.
However, determining which outside lines each Contact port should answer is done through key
system programming.
If you would like to use alternate greetings, you may want your Contact dealer to
help you. They may have to reassign hunt groups, reassign message center
numbers, or assign specific Contact ports to answer selected outside lines.
To assign greetings to Contact ports:
1. Access the System Administrator's mailbox.
2. Press [5] for the 'System Parameters' menu.
3. Press [4] for the 'Assign Greetings' menu.
4. For each port, Contact asks if the caller should hear the primary greeting or an alternate
greeting.
·
For the primary greeting set, enter: [1]
·
For an alternate greeting, enter the greeting set number: [n]
After you respond for each port, Contact returns to the 'System Parameters' menu.
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3-16

3: Making Modifications
r Set Voice or Tone First Signaling
Your key system contains a feature that allows internal callers to default to voice first or tone first
signaling when calling stations.
Tone First:
When calling an internal station, the telephone rings normally.
Voice First:
When calling an internal station, the called party hears the caller's voice on the
telephone's speaker.
Contact must match the voice/tone first setting in order to correctly send calls to stations. Your
Contact dealer took care of this during initial installation. You will only need to change this
parameter if your dealer changes the key system.
To identify the signaling method to Contact:
1. Access the System Administrator mailbox.
2. Press [5] for the 'System Parameters' menu.
3. Press [5] for the 'Voice/Tone First' menu.
4. Press [1] for Voice First or [2] for Tone First.
Contact returns you to the 'System Parameters' menu.
r Enable or Disable the DSS
Having a DSS configured on the KSU gives Contact the ability to monitor a Night Transfer key. The
state of this button determines which greeting--open or closed--Contact will play to callers. Once
the DSS is configured, it may be enabled or disabled using this menu option in Contact.
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The DSS is enabled by default. This means that the Night Transfer key dictates the greeting as
described on page 3-11. If disabled, Contact ignores the state of the Night Transfer key and plays
the proper greeting according to the business hours. The company's business hours were identified
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during initial installation and can be changed by following the procedures described on page 3-10.
Having a DSS configured allows Contact to monitor the first 58 key system phones. The Contact
auto-attendant first checks to see if a phone is busy or in Do-Not-Disturb mode. If so, Contact does
not transfer calls to the phone, but instead notifies the caller that the desired party is on the phone
and prompts them to leave a message.
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3: Making Modifications
To enable or disable the DSS:
1. Access the System Administrator mailbox.
2. Press [5] for the 'System Parameters' menu.
3. Press [6] for the 'Enable/Disable DSS' menu.
4. Press [1] to Enable or [2] to Disable the DSS.
Contact returns you to the 'System Parameters' menu.
r Identify First Station Slot
Contact uses the first station slot to monitor lights on the DSS as well as the KSU date and time.
Identify the slot number (1-5) containing the first station card (PDKU or PEKU PCB) in the same
cabinet as the Contact board.
Follow these steps to identify or change the first station slot:
1. Access the System Administrator mailbox.
2. Press [5] for the 'System Parameters' menu.
3. Press [7] for the 'Identify First Station Slot' menu.
4. Enter the ID number of the first station slot (1-5).
Contact returns you to the 'System Parameters' menu.
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3: Making Modifications
Changing the Administrator Passcode
The default setting for the Administrator Passcode is [484]; every Contact system initially has the
same default passcode. To preserve system security, change the administrator passcode so only
you and your backup person knows what it is. If the passcode is not changed, then every time you
log in, Contact reminds you to change the passcode.
You can change the passcode length, system-wide, to any length between three and six digits. You
may also assign a second passcode to the system administrator's mailbox to provide limited
administration privileges.
Figure 3-14 shows the 'Administrator Passcode' menu.
Main Menu
New Instal ation - [1]
Add, Edit, Delete Mailbox - [2]
Change Business Hours/
Set Date/Time - [3]
System Greetings - [4]
System Parameters - [5]
Passcodes - [6]
Distribution Lists - [7]
Set Passcode - [1]
Exit - [ ]
*
Change Length - [2]
Set Manager Passcode - [3]
Exit - [ ]
*
Figure 3-14. The Administrator passcode menu.
r Changing the Passcode
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To change the administrator passcode:
1. Access the System Administrator's mailbox.
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2. Press [6] for the 'Administrator Passcode' menu.
3. Press [1] to change the passcode.
4. Contact asks for the new passcode. You may use any keys on the keypad except [*] and [#].
Enter your new passcode: [nn...n]
5. Contact asks you to confirm the new passcode.
Enter the passcode again: [nn...n]
Contact returns you to the 'Administrator Passcode' menu.
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3: Making Modifications
r Changing the Passcode Length
The passcode length can be between three and six digits. If passcode length is changed, all existing
passcodes will either be truncated (the right-most digits cut off) or lengthened (zeroes added as the
right-most digits).
To change the administrator passcode length:
1. Access the System Administrator's mailbox.
2. Press [6] for the 'Administrator Passcode' menu.
3. Press [2] to change the passcode length.
4. Contact asks for the new passcode length; valid choices are between 3 and 6 digits.
Enter the new passcode length: [n]
All passcodes on the system will be this new length, the administrator passcode as
well as user passcodes. Notify all subscribers before making this change.
Contact will confirm the new length and return you to the 'Administrator Passcode' menu.
r Changing the Manager Passcode
You may assign a second passcode to the system administrator's mailbox. This is referred to as the
Manager Passcode and allows the user to perform all system administration functions except the
following:
·
New installation
·
Select system type
·
Change the system administrator or manager passcode
·
Change the system passcode length
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To change the manager passcode:
1. Access the System Administrator's mailbox.
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2. Press [6] for the 'Administrator Passcode' menu.
3. Press [3] to change the manager passcode.
4. Contact asks for the new passcode. You may use any keys on the keypad except [*] and [#].
Enter your new passcode: [nn...n]
5. Contact asks you to confirm the new passcode.
Enter the passcode again: [nn...n]
Contact returns you to the 'Administrator Passcode' menu.
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3: Making Modifications
Distribution Lists
Both you and your subscribers can set up distribution lists consisting of multiple mailbox numbers.
This feature makes it easier to send or forward a message to a group of people.
As a System Administrator, you can set up global distribution lists, numbered between 01 and 04
that all subscribers can use but cannot change.
In addition, distribution list number 00 is already set up to allow subscribers to broadcast a
message to every mailbox in the system.
Figure 3-15 shows the 'Distribution Lists' menu.
Distribution Lists
Select Dist List No. - [nn]
Exit - [ ]
*
Add to List - [1]
Review List - [2]
Enter Mailbox Number
Delete from List - [3]
to Add: [(n)(n)nn]
Name List - [4]
When Done - [#]
Exit - [ ]
*
Enter Mailbox Number
to Delete: [(n)(n)nn]
Figure 3-15. The Distribution Lists menu.
r Add To A Distribution List
To create a new distribution list or to add mailbox numbers to an existing list:
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1. Access the System Administrator's mailbox.
2. Press [7] for the 'Distribution Lists' menu.
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3. Enter a 2-digit distribution list number, 01 to 04.
4. Press [1] to add mailbox numbers to this list.
After you enter each mailbox number, Contact confirms that the number has been added.
Continue to add mailbox numbers until all are entered.
If you enter a mailbox number that already exists, Contact tells you the number is a duplicate
but does not enter the number twice.
5. Press [#] when you enter the last mailbox number to stop adding.
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3: Making Modifications
r Review A Distribution List
To review an existing distribution list:
1. Access the System Administrator's mailbox.
2. Press [7] for the 'Distribution Lists' menu.
3. Enter a 2-digit distribution list number, 01 to 04.
4. Press [2] to review the mailbox numbers in this list.
Provided the list contains mailbox numbers, Contact itemizes the mailboxes contained in the
list by speaking the name associated with each mailbox. If no personal names are recorded,
Contact reads all the mailbox numbers to you.
5. Press any key to interrupt the review and return to the `Distribution Lists' menu.
r Delete From Distribution List
To delete a mailbox from an existing distribution list:
1. Access the System Administrator's mailbox.
2. Press [7] for the 'Distribution Lists' menu.
3. Enter a 2-digit distribution list number, 01 to 04.
4. Press [3] to delete a mailbox number from this list.
Contact confirms that the mailbox number is deleted and returns you to the 'Distribution Lists'
menu.
r Name A Distribution List
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To record a name for a distribution list:
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1. Access the System Administrator's mailbox.
2. Press [7] for the 'Distribution Lists' menu.
3. Enter a 2-digit distribution list number, 01 to 04.
4. Press [4] to record a name for this list.
5. Press any key to stop recording.
Contact returns you to the 'Distribution Lists' menu.
3-22

3: Making Modifications
Message Notification
r Description
This feature allows users to be notified whenever messages arrive in their mailbox. Contact supports
five types of notification:
·
To an internal station.**
·
To an outside telephone number.
·
To a message pager.
·
To a tone-only pager (or beeper).
·
To a digital pager.
A notification number can be assigned for each Contact mailbox subscriber.
**One reason you may want to set Contact to notify an internal station when a message arrives is if a
station does not have a message light.
How It Works
·
For internal station numbers and outside phone numbers:
1. Contact calls the notification number when the subscriber's mailbox receives its first new
message.
2. Depending on the response at that number, Contact does different things:
a. If the notification number is busy or does not answer, Contact tries calling again in 15
minutes. This procedure is repeated up to three times. Contact stops calling after the third
time. The message light on the user's phone remains lit until they call in and check their
messages.
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b. If the phone is answered, Contact prompts for the user's passcode. The user can listen
to their message immediately.
·
For pagers:
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Every time the subscriber's mailbox receives a new message, Contact calls the notification
number.
a. Since the pager cannot be 'answered' like a phone, it pages up to three times, at 15
minute intervals, or until the user calls Contact to check messages.
b. Contact starts the paging procedure again every time a new message arrives.
3-23

3: Making Modifications
r Using Pagers
Pager Types
There are three types of pagers Contact can use: a beeper (or 'tone-only'), a messaging type, and a
digital type. The following table describes, in general, how Contact works with each pager type. The
process can change depending on the pager number parameters you enter for individual mailboxes.
Pager Type
How Contact Works
Beeper
Dials the phone number of the pager.
Messaging
Dials the phone number of the pager and announces: "(Name) ...
You have new messages. Please access your mailbox" through the
pager speaker.
Digital
Dials the phone number of the pager and displays:
(remainder of pager number) 555*1212*(mailbox number)
Note: You can change `555-1212' to your company's telephone
number using Contact Graphical Manager, a personal computer
program available from your Contact Dealer.
For the above three pager types:
· Contact performs the page up to three times or until the user logs into their mailbox to check
messages.
· Notification starts again whenever the user's mailbox receives a new message.
Pager Number Parameters
Pager numbers can vary in length, but some pagers require pauses or other actions to occur within
the pager number. The [*] key plus a digit define these specific actions as shown in the following
chart.
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Audio Playback
Displays in Graphical
Command
Function
Manager as...
*1
Pause 1 second
"comma"
,
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*2
Flash hook
"star 2"
&
*3
Dials the [#] key
"pound"
#
*4
Wait for dial tone
"star 4"
W
*5
Wait for answer
"star 5"
X
*6
Do not wait for answer
"star 6"
Y
*7n
Pause n seconds, where n
"star 7(1-9)"
P(1-9)
is between 1 and 9 seconds
**
Dials the [*] key
"star"
*
3-24

3: Making Modifications
Helpful Tips
· Each pager needs its own distinct number sequence in order to work correctly. When you set up
the pager number in a mailbox, the subscriber should supply you with the characteristics and
requirements of their pager.
· There is a 35-character limit to the total number of digits in a pager number.
· The *5 (wait for answer) parameter takes affect at the point where Contact first encounters it in
the pager number. Any subsequent *5 parameters are ignored. If the call is answered and the
pager is digital, Contact dials the remainder of the pager number followed by the call back
number (555-1212 unless changed) and mailbox number.
· Use the *6 parameter for time based pagers. Contact does not wait for any signals to perform
the action dictated by the pager type, i.e., play a prompt, display the call back number. It does
not matter where in the pager number you enter the *6 parameter.
· In the absence of a *5 or *6 parameter in the pager number, Contact dials the entire mailbox
pager number and waits for an answer. If the call is answered, it performs the action dictated by
the pager type, i.e., plays a prompt, displays the call back number.
· If you have a digital pager and decide to put the callback number and mailbox number in the
mailbox notification number, include a `Do not wait for answer' command (*6) in the notification
number and make it a beeper type (`tone-only') pager. Doing this prevents Contact from dialing
the system-wide callback number.
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3-25

3: Making Modifications
Pager Examples:
Assume that the pager number is 123-4567, the subscriber's pin number is 54321, and the
mailbox number is 201.
To specify this action on a
Enter this pager number...
The subscriber sees...
digital pager...
Wait for dial tone
*41234567
5551212*201
Dial the pager number
Wait for an answer
Display the call back number and
mailbox number
Wait for dial tone
*41234567*5*7254321*73
5551212*201
Dial the pager number
Wait for an answer
Pause 2 seconds
Dial a pin number
Pause 3 seconds
Display the call back number and
mailbox number
Dial 9 for outside line
9*41234567*73201*72201*72
201 201 201551212*201
Wait for dial tone
201*6
Dial the pager number
Do not wait for an answer but wait
three seconds
Display the mailbox number three
times separated by a two second
delay
Display the call back number and
mailbox number
r Setting Up Notification
What's Required
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Before notification can take place, these things must be done:
·
Your dealer must assign a line access code to one or more outside lines. The dealer specifies
this access code during Contact installation.
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·
You must edit the mailbox associated with each user requiring notification to enter the
notification type and number. This process causes notification to be on 24 hours a day for the
user.
Each user can turn their notification off or adjust the notification schedule as
needed. Refer users to their Contact User Guide for these procedures.
OR
You can allow individual users to modify their own mailbox type and number. Refer to the `Edit
Mailbox' section on page 3-6 for information on Notification Access.
3-26

3: Making Modifications
Steps to Perform
1. Verify with your dealer that they assigned at least one outside line to a line access code. On
small systems, you may want to limit the number of outside lines Contact can use to prevent
tying up all outside lines with message notification.
Do not use lines that are not 2-way business lines (such as dedicated 800 lines, tie
lines, FAX lines, or WATS lines).
Refer to the 'Set Outside Line Access' procedures on page 3-15.
2. Enter the notification type and number, or give the user access to these features. Refer to the
'Editing a Mailbox' description on page 3-5.
a. Notification Type. Indicate where notification is to take place:
An internal station
[1]
An outside phone number
[2]
A message pager
[3]
A tone-only pager (beeper)
[4]
A digital pager
[5]
b. Notification Number. The user supplies this number to you. If the number is a pager
number, use the information given on page 3-24, 'Pager Number Parameters', for entering
pager numbers.
c. Notification Access. Give the user the ability to modify his or her notification type and
number.
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3-27

3: Making Modifications
FAX Finder
Using Contact, your key system can receive FAXes, thereby eliminating the need for a dedicated
outside FAX line.
When adding FAX capability, Contact asks what station the FAX is connected to and automatically
configures that station to a 'transfer-only' mailbox. When a FAX tone comes in, Contact transfers the
call to that station. If the receiving FAX machine is busy when a new FAX call comes in, the sending
FAX hears a busy signal.
Some older FAX machines do not generate the tones necessary for triggering the FAX transfer
function. In this case, the person sending the FAX has to manually dial the station number of your
FAX machine after they reach the Contact Auto Attendant. To let callers know what station the FAX
machine is on, you may want to give the station number in your company greeting.
Example:
Say your FAX machine is in station 17. Your company greeting might read:
"Thank you for calling the CBA Company. If you know the number of the party you
would like to reach, enter it now. For a personnel directory, enter 9. To reach
our FAX machine, enter 217. For assistance, press 0 or remain on the line."
r Enabling FAX Finder
To enable the FAX Finder:
1. Access the System Administrator's mailbox.
2. Press [5] for the 'System Parameters' menu.
3. Press [3] for the 'Set FAX Extension' menu
4. Contact asks if you want the FAX feature enabled.
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To enable the FAX feature, press [1].
Otherwise, press [2].
5. If you enable the FAX feature, Contact asks you to enter the extension number the FAX machine
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is on. The station number is the extension.
Enter the station number: [(n)(n)nn]
Contact will not allow you to set the FAX station to either the operator, 0, or the
system administrator, (9)(9)99.
Contact now returns you to the 'System Parameters' menu.
3-28

3: Making Modifications
r For An Incoming FAX
Whenever Contact detects FAX tone on an outside line, it directs the signal to a selected station. A
transfer-only mailbox is associated with the FAX station; if a caller using a FAX machine tries to
enter that mailbox, Contact plays the following message:
"..Please hold while I try the FAX machine..."
If the caller stays on the line and the FAX machine answers, they would hear the customary FAX
tone.
r For An Outgoing FAX
To send an outbound fax, press the appropriate line access code, then the destination number.
Example:
If the FAX number is 636-1234, enter the following numbers on your FAX
machine: [96361234]
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3-29

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Contents
4: Useful Tips ...........................................................................................4-1
Explaining Contact to Customers............................................................................4-1
Mailbox Greetings....................................................................................................4-1
Messages in a Mailbox ............................................................................................4-2
Saved Messages and System Size ..........................................................................4-2
'Reply' and 'Forward ................................................................................................4-2
Type Ahead ..............................................................................................................4-2
Message Length and Conditions .............................................................................4-2
Phantom Messages .................................................................................................4-3
Music-On-Hold.........................................................................................................4-3
The Operator's Mailbox ...........................................................................................4-3
The Operator's Telephone........................................................................................4-3
Message Notification to Stations ............................................................................4-3
Disk Management Programs ...................................................................................4-4
5: System Maintenance, Configuration and Upgrades ............................5-1
Maintenance ............................................................................................................5-1
Model Numbers .......................................................................................................5-1
Upgrade Strategies..................................................................................................5-2
6: Troubleshooting....................................................................................6-1
Common Problems and Solutions...........................................................................6-1
7: Specifications .......................................................................................7-1
Environmental Specifications ..................................................................................7-1
Compliance..............................................................................................................7-1
Federal Communications Commission.............................................................7-2
Industry Canada ...............................................................................................7-3
Service .....................................................................................................................7-4
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Contents
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4: Useful Tips
Some people are reluctant to use their telephone for anything other than making calls. With
Contact, end users cannot damage the system; encourage them to experiment with the
different options offered. Contact only works if employees use it.
Here are some tips to help everyone benefit from having a voice mail system.
Explaining Contact to Customers
Even if you send letters to customers preparing them for Contact, the best way to make customers
feel comfortable about it is through employees. If employees are enthusiastic about Contact,
customers will sense their positive attitude. If employees use their mailboxes and return calls in a
timely fashion, customers will feel secure about the new system.
Let employees know they should keep their mailbox greeting current. Employees should check for
messages frequently, particularly if their telephone doesn't have a message light or if they have been
away from their office. They should respond to messages promptly-not two or three days later.
Mailbox Greetings
Employee mailboxes use two types of greetings: "permanent" and "temporary". The caller always
hears the permanent greeting unless you record a temporary greeting. A permanent greeting should
be general enough to cover all situations. A temporary greeting describes a specific situation and
lasts for a user-specified number of days.
Here are examples of both types of greetings:
Permanent greeting:
"You have reached Christine Conner. I can't answer your call right now, so please leave your name,
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number, and a short message - I will get back to you as soon as possible. If you need immediate
assistance, press [0] and ask to be transferred to my associate, Julie Jones."
Temporary greeting:
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"Hi! You have reached Julie Jones. I will be on vacation from Friday, June 18, through Friday, June
25. I'll be back on Monday, June 28, so please leave a message and I'll get back to you as soon as
possible. If you require immediate assistance, press [0] and ask to be transferred to Christine
Conner."
The mailbox user specifies the number of days for the temporary greeting to last, from 1 to 99,
expiring at midnight of the last day. If specified to last only one day, the message starts
immediately and expires at midnight of the day the user records it. To cancel an existing temporary
greeting, users should set the number of days to 0. The caller then hears the permanent greeting.
Employees should get in the habit of creating a new temporary greeting every day because it shows
callers that they are really using Contact.
4-1

4: Useful Tips
Messages in a Mailbox
Contact saves messages for 15 days. A System Administrator can change the number of days, on a
mailbox-by-mailbox basis, using Contact Graphical Manager. Contact deletes each saved message
as soon as the message is older than the specified number of days.
Saved Messages and System Size
If too many messages are saved on Contact at any one time, the system will become full and be
unable to take new messages.
· If Contact's storage space is 90% full, users will hear this warning when logging into their
mailboxes: "The system is nearly full. Please erase any unnecessary messages."
· If Contact's storage space is 98% full, its limit has been reached and it will stop taking
messages. Users will hear: "I'm sorry, but the system is full. Please try again at a later time."
'Reply' and 'Forward
The 'Reply' and 'Forward' options in the 'Listen' menu only work with other Contact mailboxes on the
system. Users cannot reply to a message that originates from an outside line or forward a message
to an outside telephone number.
Type Ahead
Callers always hear a menu when Contact answers the telephone. Although the menus are brief,
these voice prompts are only for convenience. If you know what keys to use, type ahead and move
through the system as fast as you wish.
Occasionally, when interrupting prompts, the system may not detect the key. In this case, you need
to press the key again.
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Message Length and Conditions
Contact does not limit the length of any message. However, after five minutes, Contact interrupts the
caller and asks if they wish to continue recording. If there is no reply, Contact stops recording and
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disconnects the line. Similarly, if the caller stops talking for more than four seconds or has a very
faint connection, Contact gives them the option to continue recording.
Phantom Messages
Contact automatically stops recording a message if it hears a steady, non-voice tone, such as dial
tone. This feature eliminates unwanted or unintended messages.
Contact may interpret background noise, such as in a factory, as a steady tone and mistakenly
disconnect the caller. Using a car phone when the car windows are open can also cause an
unwanted disconnect. The caller should try again from a quieter location.
4-2

4: Useful Tips
Music-On-Hold
There is always a delay between the time Contact answers an outside call and the time someone
answers the phone or Contact sends the call to a mailbox. On most key systems, the caller hears
nothing while Contact transfers the call unless you install 'music-on-hold'. Music can be alternated
with product advertisements and is a good way to keep callers busy while they wait for an answer to
their call.
The Operator's Mailbox
Messages left in the operator's mailbox (mailbox 0) need to be checked. Assign someone the task of
checking the operator's mailbox every day and forwarding any messages to the appropriate persons.
If the operator is away from their phone or unable to answer (such as at night or when the business
is closed), a caller may become irritated if they have to wait through too many rings before being
transferred to the operator's mailbox. To avoid irritating callers in this manner, either set the call-
forwarding on the operator's phone to Contact or set a shorter transfer-recall time.
The default passcode for the operator's mailbox is [123]. If passcode length has been changed, add
the appropriate number of zeros to the end of the passcode. For example, if the system passcode
length is five digits, the default passcode for mailbox 0 is now [12300].
The Operator's Telephone
A special feature of Contact is that the auto-attendant attempts to transfer calls to the operator even
if that station is busy. This allows the operator an opportunity to put the current call on hold and
answer the new call.
Message Notification to Stations
If a subscriber's phone does not have a message light, Contact can use the Message Notification
feature to inform the subscriber when messages arrive in their mailbox.
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One of the five available notification methods is to any internal station number. If you enter the
mailbox owner's station as the alternate number, that station will ring when a message arrives. See
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the Message Notification section in 'Making Modifications' for more information about the
notification feature.
Disk Management Programs
To make sure the hard drive operates properly and efficiently, Contact runs two disk management
programs. The programs, called SCANDISK and CHKDSK, run automatically at 3 AM every day. At
that time, Contact shuts down for approximately 10 minutes, but the phone system is still
operational. If someone calls in during the time SCANDISK and CHKDSK are running, the phone will
ring but the auto-attendant will not answer and the caller cannot perform any voice mail or
messaging functions.
CHKDSK searches for logical disk errors, and SCANDISK maps out bad sectors and runs a hard disk
surface test. Neither program affects data on the hard drive. Program results are written to the files
c:\scandisk.log and c:\chkdsk.log. To view the log files, you must use Contact Graphical Manager.
4-3

4: Useful Tips
Contact runs SCANDISK and CHKDSK daily, which is considered the optimum configuration. If
desired, Contact can be reconfigured to run these programs at other intervals, such as weekly or
monthly. Check with your Contact dealer if you wish to change the disk management configuration.
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4-4

5: System Maintenance, Configuration & Upgrades

Maintenance
Contact is self-maintaining. With proper use there is no need for outside maintenance. The only
thing that needs to be replaced occasionally is the battery. Contact contains a small lithium coin
cell for keeping the calendar and clock running in the event of a power failure. The approximate
life of the battery is 2-3 years of continuous use.
If the battery is dead and a power failure occurs, the system date and time reset to midnight,
January 1, 1993. To correct this, change the battery and use the 'Modifications' instructions to
set the proper time; you do not have to re-install Contact. Data such as mailbox names and
numbers are permanently stored.
Model Numbers
Contact Voice Mail System is available in the following system configurations:
Model Number
Number of
Hours of Message
Ports
Storage
CS-2329DK
2
27
CS-2349DK
4
27
CS-2389DK
8
27
CS-2329DKi
2
27
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CS-2349DKi
4
27
CS-2389DKi
8
27

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5-1

Maintenance and Upgrades
Upgrade Strategies
r Remote Upgrades
Contact Systems will perform the following upgrades remotely. It is not necessary for the you to
have any special equipment for this upgrade to occur.
Upgrade Model
Upgrade From Model

Number
Number ...
To Model Number...
CS-2145DK
CS-2129DK (2 port)
CS-2149DK (4 port)
CS-2285DK
CS-2149DK (4 port)
CS-2289DK (8 port)
CS-2324DK
CS-2329DK (2 port)
CS-2349DK (4 port)
CS-2328DK
CS-2329DK (2 port)
CS-2389DK (8 port)
CS-2348DK
CS-2349DK (4 port)
CS-2389DK (8 port)
Call your Contact Dealer to order upgrades.
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5-2

6: Troubleshooting
Common Problems and Solutions
If Contact is not working correctly, refer to the chart below for suggestions on fixing the problem. If
the symptoms do not match anything listed, call your Contact dealer for assistance.
Symptom
Trouble/Corrective Action
No front panel lights.
Check that the key system has power.
Status light does not turn green after power-up.
Reboot system; verify that failure is consistent. Return the Printed
Circuit Board to your Contact dealer.
Notification calls are configured for a mailbox but don't
Notification is not enabled.
seem to work.
-or-
The line access code is not set or is incorrect.
-or-
CO line access is restricted for Contact Voice Mail port (stations)
numbers.
Notification calls use the correct outside lines but the
Check the notification phone number and pager type.
pager never beeps.
The date and time that a message was left is incorrect.
Reset the key system's clock.
-and-
Reset the date and time in Contact.
Contact informs users that it is almost full.
Delete any unused mailboxes and have subscribers clean out any
unnecessary saved messages.
The system seems to get full very frequently.
Call your Contact dealer and request an upgrade kit.
Too much silence before or after a greeting or mailbox
When recording greetings and names, start speaking immediately
name.
after the tone and press any key as soon as you are finished.
When outside callers reach Contact and press 0, either
Check that mailbox 0 is correctly associated with the operator's
no phones ring or the incorrect phone rings.
station.
When outside callers reach Contact and press 0, the
Set a Call Forward-Busy/No Answer button on the Operator's phone
operator's telephone rings and never forwards to Contact
and set it to forward to Contact.
again.
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Internal callers occasionally reach the Operator when
The message center is busy. Try again later.
calling Contact.
(If this happens frequently, you should consider upgrading to a
Contact board containing more ports.)
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Outside callers occasionally reach the Operator instead of
The message center is busy. Try again later.
Contact.
(If this happens frequently, you should consider upgrading to a
Contact board containing more ports.)
Contact resets itself at times.
Contact has the ability to automatically reset itself in the event of a
critical error. If this happens, see your Contact dealer for
assistance.
The message lights do not work.
Your key system is incorrectly programmed. Call your Contact
dealer.
6-1

6: Troubleshooting
Symptom
Trouble/Corrective Action
Callers are greeted by a FAX tone instead of the company
Your key system is incorrectly programmed. Call your Contact
greeting.
dealer.
Incoming CO calls do not hunt past the first Contact port.
Reprogram the CO lines not to ring any stations other than the first
Contact port.
No message light exists on the phone.
Set up message notification to ring the station number whenever
messages are received.
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6-2

7: Specifications

Environmental Specifications

Ports: 2, 4 or 8

Capacity: (currently) 250 mailboxes

Storage Capability: 27 hours

Compatibility: UST 1280DK, UST 1016DK, UST 1024DK,

UST 1056DK, UST 1096DK, UST 1424DK,

UST 1040DK, DK280, DK16, DK24, DK56, DK96,

DK16e, DK 424, DK40

Power Requirements: -28V @ 300mA DC

Dimensions: 5.5" x 7.5" x 1"

Weight: 1 lb. (approximate)

Operating Temperature: 32-90º F (0-35º C)

Operating Humidity: 20% - 80%, non-condensing
CAUTION
Unreliable operation or damage can occur if the ambient temperature exceeds
90°F while under operation.
Compliance
CAUTION
Changes or modification to this unit not expressly approved by the
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party responsible for compliance could void the user's authority to
operate the equipment.
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7-1

7: Specifications
r Federal Communications Commission
The following requirements are satisfied by the telephone key system in which the Contact-DK unit
resides:
1. The Federal Communications Commission (FCC) has established Rules that permit this device
to be directly connected to the telephone network. Standardized jacks are used for these
connections. This equipment should not be used on party lines or coin lines.
2. If this device is malfunctioning, it may also be causing harm to the telephone network; this
device should be disconnected until the source of the problem can be determined and until
repair has been made. If this is not done, the telephone company may temporarily disconnect
service.
3. The telephone company may make changes in its technical operations and procedures; if such
changes affect the compatibility or use of this device, the telephone company is required to give
adequate notice of the changes.
4. If the telephone company requests information on what equipment's connected to their lines,
inform them of:
(a) The telephone number that this unit is connected to
(b) The ringer equivalence (AC REN)
(c) The USOC jack required (RJ11C)
(d) The FCC registration number
Items (b) and (d) are indicated on the label. The ringer equivalence number (REN) is used to
determine how many devices can be connected to your telephone line. In most areas, the sum of the
RENs of all devices on any one line should not exceed five (5.0). If too many devices are attached,
they may not ring properly.
Emissions
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Contact has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when Contact is operated in a commercial environment.
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Contact generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with this instruction manual, may cause harmful interference to radio communications.
Operation of Contact in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at their own expense.
Telco
Contact has been certified to FCC Part 68 requirements for telephone system equipment,
Registration Number 3Y6USA-21691-KX-T.
Safety
Certified to ANSI/UL 1459, 2nd Edition, "Telephone Equipment".

7: Specifications
r Industry Canada
The following requirements are satisfied by the telephone key system in which the Contact-DK unit
resides.
· The Industry Canada label identifies certified equipment. This certification means that the
equipment meets certain telecommunications network protective, operational, and safety
requirements. The Department does not guarantee the equipment will operate to the user's
satisfaction.
· Before installing this equipment, users should ensure that it is permissible to be connected to
the facilities of the local telecommunications company. The equipment must also be installed
using an acceptable method of connection. In some cases, the company's inside wiring
associated with a single line individual service may be extended by means of a certified
connector assembly (telephone extension cord). The customer should be aware that compliance
with the above conditions may not prevent degradation of service in some situations.
· Repairs to certified equipment should be made by an authorized Canadian maintenance facility
designated by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request the user
to disconnect the equipment.
· Users should ensure for their own protection that the electrical ground connections the power
utility, telephone lines, and internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural areas.
Emissions
This digital apparatus does not exceed the Class A limits for radio noise emissions from a digital
apparatus set out in the Radio Interference Regulations of Industry Canada.
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Le présent appareil numérique n'émet pas des bruits radioélectriques depassant les limites
applicables aux appareils numériques de la class A prescrites dans le Règlement sur le brouillage
radioélectrique édicte par le ministère de l'Industrie du Canada.
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Telco
Contact has been certified to IC (Industry Canada) CS02 and CS03 requirements for telephone
system equipment.
Safety
Certified to CSA Standard C22.2, No. 225-M90, "Telecommunications Equipment".
7-3

7: Specifications
Service
Should the Contact board require repair or maintenance, call your dealer or distributor.
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Contents
A: Key System Procedures...................................................................................A-1
Telephone Programming .........................................................................................A-1
Call Forward-Busy/No Answer..........................................................................A-1
Voice Mail ID Codes..........................................................................................A-1
Redial and Speed Dial Buttons.........................................................................A-2
B: Glossary.................................................................................................................B-1
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A: Key System Procedures
Telephone Programming
All Contact subscribers should program their telephones with the following features.
r Call Forward-Busy/No Answer
Set Call Forward-Busy/No Answer to the message center number by pressing:
Call Frwd + [station number] + Call Frwd
where [station number] is the station number of the message center.
This procedure assumes that a Call Forward-Busy/No Answer button exists on the
telephone. If the button does not exist, refer to the telephone's User Guide for the
keys to press to enable this feature.
r Voice Mail ID Codes
The keys listed below represent the basic programming steps. Depending on the
type of key system you have, subscribers will need to press additional or different
keys. Refer to the telephone's User Guide for exact keys to press.
Subscribers with electronic or digital telephones may substitute the [#] key for 91
in the message storage procedure and the [*] key for 92 in the message retrieval
procedure.
Subscribers with standard telephones must use 91 in the message storage
procedure but must substitute the [
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*] key for 92 in the message retrieval procedure.
Assign a Mailbox number for message storage:

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Intercom [#]656 + [#](N)(N)NN + Redial + Spkr
Assign a mailbox number for message retrieval:
Intercom [#]657 + [*](N)(N)NN + Redial + Spkr
where (N)(N)NN is the subscriber's 2, 3, or 4 digit mailbox number.
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A: Key System Procedures
r Redial and Speed Dial Buttons
If your installer did not reassign the Redial and Speed Dial buttons on electronic telephones, let
subscribers know that they will have to press the following keys to produce the [#] and [*] keys.
[#]
[*][#][#]
[*]
[*][#][*]
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A-2

B: Glossary
Administrator
The Administrator mailbox is a special reserved mailbox. It can only be accessed by the
Mailbox
System Administrator.
Auto Attendant
The process of having calls answered, then transferred, using an automated device
instead of a live operator.
Company Greeting
A general purpose announcement telling callers the company they have reached and
giving them options for proceeding. Also known as a System Greeting.
Directory
A listing of Contact subscriber names having associated mailboxes.
Extension
The name for an individual phone connected to the key system.
(See 'station')
Extension Mailbox
A type of mailbox associated with a station; it has the capability to record, send, and
listen to messages.
Information-Only
A type of mailbox that plays informational greetings but does not record messages.
Mailbox
Intercom
A station that is on the internal company telephone network.
Key System or KSU
A telephone system in which the telephones have multiple buttons permitting the user to
select outgoing or incoming CO lines directly.
Mailbox
Just like a postal mailbox, except that it uses the telephone for sending and receiving
voice messages.
Message-Only
A type of mailbox having the capability to record and listen to messages. It may be, but
Mailbox
does not have to be, associated with a station number.
MWI
Message Waiting Indication -- a way of notifying people that they have messages. It is
usually the light on your telephone.
Notification
The various methods used to locate people: ringing another station, calling a pocket
pager, calling a cellular phone, etc.
Operator
The person in your company who would normally handle telephone calls. Also referred
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to as the Receptionist.
Passcode
The code used to access a mailbox.
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Receptionist
The person in your company who would normally handle telephone calls. Also referred
to as the Operator.
Station
The name for an individual phone connected to the key system. (See 'extension')
Subscriber
A person having a Contact mailbox. (See 'user')
System
The person responsible for maintaining the Contact system.
Administrator
Transfer-Only
A type of mailbox that cannot record messages and instructs callers to dial another
Mailbox
number or 0 to reach the Operator.
User
A person having a Contact mailbox. (See 'subscriber')
Voice Messaging
Also known as a voice mail system. A recording system designed for leaving messages
System
with people by using the phone. It eliminates incorrect or incomplete messages taken
by a third party and allows for full 24 hour communications.
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B: Glossary
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B-2

Index
Index
--A--
--D--
Access code, 3-14
Date, 3-8
Access system administrator's mailbox, 3-
incorrect, 6-1
2
reset, 5-1
Add distribution list, 3-20
Default administrator passcode, 3-18
Add mailbox, 3-4
Delete distribution list, 3-21
Administrator passcode, 3-18
Delete mailbox, 3-7
Alternate greetings, 3-11
Digital pager, 3-23
ANSI/UL, 7-2
Dimensions, 7-1
Audience definition, 1-1
Directory, 2-1
Auto attendant, 1-1
name, 3-6
Disable DSS, 3-16
--B--
Battery, maintenance of, 5-1
Distribution lists, 3-20
Beeper pager, 3-23
Distribution Lists, 3-20
Boxes, meaning of, 3
Document
Bulletin board, 2-6
conventions, 1-3
Business hours, 3-8
organization, 1-2
DSS enable or disable, 3-16
--C--
Call forward.
--E--
See Appendix A
Cancel temporary greeting, 3-12
Edit mailbox, 3-5
Cautions and warnings, 3
Emissions compliance
Change
Canadian, 7-3
administrator passcode, 3-18
FCC, 7-2
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business hours, 3-8
Enable DSS, 3-16
Contact setup, 3-1
End numerical entry, 3-5
passcode length, 3-19
Environmental specifications, 7-1
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system parameters, 3-13
Extension, 3-6
Characteristics, pager numbers, 3-24
definition of. See Appendix B
Check
fax, 3-14
date and time, 3-9
mailbox, 2-3
operator mailbox, 4-3
--F--
Closed greeting, 3-11
FAX
Company directory, 2-1
extension, 3-14
Compatibility, 7-1
finder, 3-27
Compliance, 7-1, 7-4
FAX finder
Contact model numbers, 5-1
enable, 3-27
Conventions, 1-3
FCC compliance, 7-2
Correcting problems, 6-1
Features, of Contact, 1
CSA standard, 7-3
Forward message, useful tip, 4-2
Full disk, 6-1
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Index
--G--
Mailbox numbers, how represented in
General mailboxes, 2-2
manual, 4
Glossary. See Appendix B
Mailbox types, 2-1
Greetings, 3-10
extension, 2-3
alternate, 3-11
information-only, 2-6
number of days to play, 3-12
message-only, 2-3
open or closed, 3-11
single-digit, 2-7, 2-8
port, 3-15
transfer-only, 2-5
primary, 3-11
Maintenance of system, 5-1
suggestions for use, 4-1
Message
temporary, 3-12
deletion of, 4-2
forward, 4-2
--H--
Hints, 4-1
length, 4-2
Humidity specifications, 7-1
life of, 4-2
Hunt groups, 3-15
phantom, 4-2
reply, 4-2
--I--
storage capacity, 5-1
IC, 7-3