Strata DKT 2000 Digital Telephone User Guide VB.2

Telecommunication Systems Division
Digital Business Telephone Systems
Digital Telephone
User Guide
(includes LCD, Add-on Module, and Direct Station Selection Console)
September 2000

Publication Information
© Copyright 2000
Toshiba America Information Systems, Inc.
Toshiba America Information Systems, Inc.,
Telecommunication Systems Division
Telecommunication Systems Division, reserves the right,
without prior notice, to revise this information publication for
All rights reserved. No part of this manual, covered by the
any reason, including, but not limited to, utilization of new
copyrights hereon, may be reproduced in any form or by any
advances in the state of technical arts or to simply change the
means--graphic, electronic, or mechanical, including
design of this document.
recording, taping, photocopying, or information retrieval
Further, Toshiba America Information Systems, Inc.,
systems--without express written permission of the publisher
Telecommunication Systems Division, also reserves the right,
of this material.
without prior notice, to make such changes in equipment
Strata is a registered trademark of Toshiba Corporation.
design or components as engineering or manufacturing
Stratagy is a registered trademark of Toshiba America
methods may warrant.
Information Systems, Inc.
DKA-UG-DKTEL-VD
Trademarks, registered trademarks, and service marks are the
4016168
property of their respective owners.
Version D.2, September 2000
Version D.1, June 2000
Version D, August 1999
Version C.1, May 1999
Version C, April 1998
Version B, October 1997
Version A, September 1996

Introduction
This guide describes how to use the 2000-series digital telephones for Strata DK
systems. Models covered in this user guide include digital telephones equipped with a
Liquid Crystal Display (LCD) and/or speakerphone, as well as the full-duplex digital
speakerphone. Also discussed are Digital Add-on Modules (DADMs) and the Direct
Station Selection (DSS) Console. The Strata DK systems which support this
equipment are:
DK14
DK16e/16
DK40i/40
DK424i/DK424/DK280 (Release 3.0 or higher)
Note
This user guide incorporates the information in the Strata DK's Liquid Crystal
Display Digital Telephone User Guide and the Add-on Module and Direct
Station Selection Console User Guide. Those guides are discontinued.
Strata DK Digital Telephone 9/00
vii

Introduction
Organization
Organization
Chapter 1 The Grand Tour provides an overview of the equipment, buttons,
Light Emitting Diodes (LEDs), and LCDs.
Chapter 2 Features describes the available digital telephone features in
alphabetical order. Detailed instructions on using each feature are covered.
Chapter 3 LCD Operation includes an explanation of the Control button and
Soft Key operations. Features which are available only on the LCD digital
telephone are presented alphabetically and include detailed LCD displays.
Chapter 4 Full-duplex Speakerphone includes instructions for operating this
phone, as well as the external microphone attachment.
Chapter 5 Add-on Module/DSS Console describes the DADM and DSS
console features and buttons.
Appendix A Access Codes provides instructions for programming a sequence
of steps or access codes onto feature buttons. It includes CO Line Access Codes,
Paging Group Codes, Feature Access Codes (User Programmable Buttons), and
Speed Dial Access Codes.
Appendix B Centrex Application describes the Centrex features which may be
available with your Strata DK system.
Appendix C Button Labels lists the feature button designations of the 2000-
series digital telephone models.
Appendix D International Settings shows the proper DIP switch settings for
various countries.
How to Use This Guide
We suggest that you read this entire guide and get acquainted with the Strata DK
digital telephones and its features. Once you become acquainted with the basic
features, you can use this guide in conjunction with the Digital Telephone Quick
Reference Guide.
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Introduction
How to Use This Guide
Conventions
Letters in [brackets] represent buttons which have Directory Numbers on them. For
example:
Conventions
Description
Elaborates specific items or references other information. Within
Note
some tables, general notes apply to the entire table and numbered
notes apply to specific items.
Important!
Calls attention to important instructions or information.
Advises you that hardware, software applications, or data could
CAUTION!
be damaged if the instructions are not followed closely.
Alerts you when the given task could cause personal injury or
WARNING!
death.
Represents any Directory Number button, also known as an
[DN]
extension or intercom number.
Represents any Primary Directory Number button (the extension
[PDN]
number for the telephone).
Represents any Secondary appearance of a PDN. A PDN which
[SDN]
appears on another telephone is considered an SDN.
Represents any Phantom Directory Number button (an additional
[PhDN]
DN).
$ULDO %ROG
Represents telephone buttons.
Shows a multiple PC keyboard or phone button entry. Entries
without spaces between them show a simultaneous entry. Example:
Plus (+)
Esc+Enter. Entries with spaces between them show a sequential
entry. Example: # + 5.
Tilde (~)
Means "through." Example: 350~640 Hz frequency range.

Denotes the step in a one-step procedure.

Denotes a procedure.
Grey words within the printed text denote cross-references. In the
See Figure 10
electronic version of this document (Strata DK Library CD-ROM or
FYI Internet download), cross-references appear in blue hypertext.
Strata DK Digital Telephone 9/00
ix

Introduction
Related Documents/Media
Action/Response
The left column gives you
The right column gives the immediate response to your
single or numbered steps
action. This column also includes additional notes and
that you need to perform a
comments.
procedure.
Related Documents/Media
Note
Some documents listed here may appear in different versions on the
CD-ROM, FYI, or in print. To find the most current version, check the
version/date in the Publication Information on the back of the document's title
page.
Refer to the following documents for more information:
Digital Telephone Quick Reference Guide provides a quick reference for
frequently-used digital telephone features.
PC/Data Interface User Guide explains all the procedures necessary to operate
stand-alone data interface units in the data mode for printer sharing and modem
pooling. Also covers connection to a PC with a Telephone Application
Programming Interface (TAPI).
System Administrator Guide gives instructions for the System Administrator to
manage the system. Contains instructions for Station Relocation, System Speed
Dial, and other features only activated by the System Administrator.
For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current
Strata DK documentation and enables you to view, print, and download current
publications.
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The Grand Tour
1
This chapter familiarizes you with the controls and indicators located on your digital
telephone. Understanding the function of the feature buttons and their associated
LEDs will improve your efficiency in using the telephone and will help you take
advantage of all of the benefits your telephone offers.
Toshiba digital telephones incorporate state-of-the-art telecommunications technology
and provide a vast array of calling features. They are easy to operate, and all features
are accessed with a feature button or a brief access code.
If your telephone is equipped with an LCD, information and feature prompting makes
call handling more efficient and provides easy access to frequently-used features.
Abbreviated feature prompts guide you through specific tasks.
In addition to the standard features, the LCD telephones provide Alphanumeric
Messaging, Busy Lamp Field (BLF) Identification, Central Office (CO) Line
Identification, Timed Reminders with Messaging, Speed Dial Memo Directory
Dialing, User Name/Number, Call Duration, Date/Time of Day displays, and the
ability to display names and telephone numbers of outside, incoming callers.
Telephones equipped with a speakerphone, enable you to make and receive outside
and internal calls without lifting the handset.
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The Grand Tour
Digital Telephone Models
Digital Telephone Models
Feature operations in this guide use the button designations for the 2000-series
models.
The following telephone models belong to the 2000-series (see Figure 1 on Page 3):
DKT2010-S (10-button speakerphone model that enables users to answer internal
calls without lifting the handset)
DKT2010-SD (10-button model equipped with a LCD and a speakerphone which
enables users to make and receive outside and internal calls without lifting the
handset)
DKT2020-S (20-button speakerphone model which enables users to make and
receive outside and internal calls without lifting the handset)
DKT2020-SD (20-button speakerphone model equipped with an LCD, and a
speakerphone which enables users to make and receive outside and internal calls
without lifting the handset)
DKT2020-FDSP (20-button speakerphone model equipped with an LCD, a
speakerphone, and a jack for an External Microphone)
DKT2001 (digital single line telphone). Refer to the Strata Digital Line Telephone
User Guide for operating instructions.
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The Grand Tour
Buttons
Buttons
LCD Display
Handset
LCD Control/Soft
Key Buttons
Red/Green
LED Indicators
Dial Pad
Flexible Buttons
0539
Fixed Buttons
Microphone Location
Figure 1
20-button Digital Speakerphone with LCD
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The Grand Tour
Buttons
Buttons
There are two sets of buttons, fixed and flexible. The fixed buttons (e.g., 0LF, 0VJ,
5HGLDO, +ROG, &RQI7UQ, 9RO , and 9RO ) are standard to every Strata DK 2000-
series telephone (see Table 1). The flexible buttons consist of Directory Number
(Primary, Secondary, Phantom) and feature buttons. The number of preprogrammed
flexible buttons varies by telephone.
Fixed Buttons
The fixed buttons are located on your dial pad and enable you to perform standard
functions quickly and easily.
Table 1
Fixed Button Definitions
Button
Definitions
&QI7UQ
Press to set up conference and transfer calls (see "Conference Calls" on Page
(Conference/
45).
Transfer)
Press once to hold internal or outside calls. The Line
HOLD LINE 10
LED flashes green at the internal hold rate.
JAN 01 SUN 12:19
...or press twice to enable Exclusive Hold. The Line
LED flashes green at the exclusive hold rate.
Exclusive Hold enables you to place a call on hold so that only you or somebody
using a Call Pickup code at another station can retrieve it.
+ROG
To retrieve a call on hold:
Press /LQH or [DN] which is on hold
...or if the call is on Exclusive Hold, from another station dial plus your [DN],
or dial plus the CO line number (001~200) that the call is held on.
If a call is not retrieved by a certain time (set in
HOLD LINE 201
system programming), it recalls back to your phone.
LINE 10 RECALL
You hear repeated recall tone (or if you are on the
phone, you hear recall tone twice).
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The Grand Tour
Buttons
Table 1
Fixed Button Definitions (continued)
Button
Definitions
If the held party hangs up, the call is released and the CO provides a hold-
release signal.
+ROG (continued)
If your telephone is programmed for Automatic Hold, existing calls are
automatically placed on hold when you answer a call or make another call. (See
"Automatic Hold" on Page 26.)
A different call can be held on each [DN] or
/LQH
CO LINE 02
button on your phone. Each time you
HOLD
press 6FUROO, a different [DN] or /LQH is
selected. The selected button's LED flashes
rapidly and your LCD displays information for
the call holding on that button (samples shown
DN
202
at right).
HOLD
Press to toggle the microphone ON/OFF while the telephone is in use. The LED
indicates the status of the microphone.
The microphone and accompanying LED are always ON when receiving "voice
first" internal [DN] calls to enable Handsfree Answerback and OFF if you receive
a ring-first call. Mic may be ON/OFF when placing an on-hook CO line or
0LF
internal [DN] call.
(Microphone)
Each station's Mic can be set in system programming to switch ON/OFF with
one touch, to switch OFF only while pressed and held, or to be either ON/OFF
at the start of handsfree dialing.
To talkback to an HS-OCA call, press and hold Mic and talk over your telephone
handset/headset. The LED and microphone remain OFF during OCA talkback
operation (see "HS-OCA" on Page 62).
Mic functions on Handsfree Answerback and OCA calls for privacy.
0VJ
When Msg LED flashes, press 0VJ to call back the station or voice mail device
that activated the LED (see "Message Waiting" on Page 57). This is the
(Message)
telephone's [PDN] message waiting button.
Press the same [DN] or /LQH that you used to dial the original number. Press
5HGLDO
5HGLDO. The last number called is redialed.
If you have Automatic Line Selection, you must first lift the handset.
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The Grand Tour
Buttons
Table 1
Fixed Button Definitions (continued)
Button
Definitions
Press to toggle the speaker ON/OFF. The LED indicates the status of the
speaker.
6SNU
(Speaker)
6SNU must be pressed and held down when switching from Handset to
Speakerphone mode.
Also selects a line or the internal [PDN] if programmed for auto preference in
system programming. Can be used to disconnect on-hook speakerphone calls.
9RO
9RO
Press to adjust volume levels (see "Volume Controls" on Page 12).
Flexible Buttons
All flexible buttons must be programmed for your telephone in system programming
and vary for individual telephones. If a button does not appear on your display or
telephone keystrip label, see your System Administrator for button assignments.
Line Buttons
You may have buttons designated as /LQH and/or 3RROHG /LQH *US which enable
you to directly access outside Central Office (CO) lines. 3RROHG /LQH *US enables
you to access available CO Lines from a group of lines appearing under one button.
If your telephone does not have a /LQH or 3RROHG /LQH *US button and you want to
access outside CO lines, you can use access codes. For a listing of these codes, see
"Access Codes" on Page 133.
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The Grand Tour
Buttons
Directory Number [DN] Buttons
The [DN] buttons consist of: [PDNs], [SDNs], and [PhDNs]. They are used to initiate
or answer a call and are known as your extension or intercom number(s). You can
have multiple [DN] buttons on your telephone (see Figure 2), including [DNs]
belonging to another telephone, [SDNs].
Incoming calls ring your telephone's [PDNs] from the top down. For example,
incoming calls to Station 10's [PDNs] first ring the "10-1" button, then "10-2," and
finally "10-3." Your [PDN] is considered busy only when all of the [PDNs] are being
used by your telephone or other telephones, and/or when your telephone is on any type
of CO Line or [DN] call.
If you have an LCD telephone, you can find out the actual
Directory Number of a [DN] button by pressing the [DN] you
DN = 210
want to display and dialing . The number ()
displays.
Table 2
Directory Button Definitions
Button
Definitions
Press to answer a call to the Primary Directory Number or to initiate a
[PDN]
phone call. The [PDN] is specifically your Extension Number or Intercom
Primary Directory
Number. Your telephone can have up to four [PDN] buttons with your
Number
number. You can set Call Forward and Voice Mail ID code for your [PDN].
[SDN]
A [PDN] of another telephone which appears on your telephone is
Secondary Directory
considered a [SDN]. You cannot set Call Forward and Voice Mail ID code
Number
for [SDNs] on your telephone.
Up to eight Phantom Directory Numbers can be dedicated to a station or
shared by a group of stations. One example of a Phantom Directory
Number application is when it is used as a common phone number for an
[PhDN]
entire department. For instance, when the [PhDN] appears on a group of
Phantom Directory
telephones, such as the Sales Department, it will ring on all of the
Number
telephones of the group when it is called. You can only set Call Forward
and Voice Mail ID code for [PhDNs] that are owned by your telephone. You
can have a separate message waiting button and mailbox for up to four
[PhDNs] on your telephone.
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The Grand Tour
Buttons
2516
54
58
Phantom Directory Numbers
51
51
[PhDNs]
50
MW/50
50
11-1
10-1
Secondary Directory Numbers
[SDNs] of Station 11
11-2
10-2
Calls to Station 11 can be originated
10-1
10-3
or answered by Station 10 by
pressing the 11-1 or 11-2 button.
10-2
11-1
10-3
11-2
Station 10's Primary Directory
Numbers [PDNs]
Station 10
Station 11
Figure 2
Multiple Directory Numbers Example
Feature Buttons
Preprogrammed feature buttons can be assigned to your telephone and vary for
individual telephones. See Table 18 on Page 139 for a list of all the possible feature
buttons.
If a button does not appear on your display or telephone keystrip label, see your
System Administrator for button assignments.
If your telephone has not been programmed for a 6SHHG 'LDO button, you can
substitute the key in any of the procedures that appear in this guide.
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The Grand Tour
LCD
LCD
In its idle state, the 32-character LCD feature on your digital telephone gives you an
accurate desk clock and calendar combination. When you have an outside call in
progress, an elapsed time display gives a constant reminder of the call duration.
Alphanumeric messaging capability is also provided (see "Messages, Memos, and
Name Display" on Page 101). All display functions occur automatically as call
processing proceeds.
A "+" next to the LCD readout (sample shown at right) on
CF-A 201-203+
your telephone indicates there is more data in memory. Press
JAN 01 TUE 12: 19
6FUROO to advance through the information. Press 3DJH to
switch from the CF display to the User Name display.
All LCD examples in this user guide are shown with Soft Keys turned OFF. If your
telephone has Soft Keys turned ON, the displays may be different (e.g., the
information on rows 1 and 2 is reversed), but they still enable you to follow the steps
in this guide.
LCD Buttons
There are two sets of buttons available with the LCD, Control and Soft Key (see
Figure 3). The Control buttons consist of the Mode, Page and Scroll functions, while
the Soft Keys offer access to frequently-used features that appear as abbreviated
prompts above the Control buttons.
Soft Key Prompts
TRNS
CONF
PGE
Mode
Page
Scroll
Soft Key and Control Buttons
0622
Figure 3
LCD Buttons (with sample Soft Keys)
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The Grand Tour
LED Indicators
Both sets of buttons cannot be active at the same time.
Soft Keys are active when the Soft Keys are turned on and the telephone is active
(on a call).
Control buttons are active when the Soft Keys are turned off and/or the telephone
is idle.
(See Chapter 3 LCD Operation for an explanation of how to use these buttons.)
LED Indicators
Each line and feature button has a LED next to it which indicates the status of the line
or feature associated with the button.
Line LEDs light red or green and flash at varying rates to indicate call status (see
Table 3).
Table 3
LED Indicators
Your Station (Green)
Other Station (Red)
Use
Interval Rates
Line or [DN] In-Use
2 seconds on, 1/8 second off
steady
(access outside line)
-- 1/8 second ON/OFF
Incoming Call
1 second on at 10 pulses/second
one second ON/OFF
(while ringing)
--1 second OFF
Hold (outside line)
If using 3RROHG /LQH *US, the hold
4 pulses/second for 1/8 second
1/2 second ON/OFF
indication is only at the station that
ON/OFF
places the call on hold.
Hold Consultation
(during consultation/transfer to another 10 pulses/second
steady
station)
Hold Exclusive (outside line)
10 pulses/second
steady
Hold Recall
1 second at 2 pulses/second,
(when held call recalls your idle
flashes
1 second at 10 pulses/second
station)
10
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The Grand Tour
On-hook/Off-hook
Table 3
LED Indicators (continued)
Your Station (Green)
Other Station (Red)
Use
Interval Rates
1 second at 2 pulses/second, 1
Hold Exclusive Recall
steady
second at 10 pulses/second
Internal Call
Your [PDN] flashes 10 pulses/
[SDN] red flashing or
(while station ringing)
second--1 second off
green ringing
Busy Station Transfer
(outside call transferred to your busy
4 pulses/second, 1/8 second ON/
3/4 second on, 1/8
station from a designated station or
OFF
second OFF
AA)
After disconnecting first call...
10 pulses/second
2 pulses/second
Alert Signal
.5 seconds
4 seconds
Conference
10 pulses/second
steady
On-hook/Off-hook
Some procedures in this user guide instruct you to perform a step while "on-hook" or
"off-hook." These terms refer to the position of the handset. "Off-hook" indicates that
the handset should be lifted off of the telephone cradle. "On-hook" indicates that the
handset should remain in the cradle and should not be lifted.
Strata DK Digital Telephone 9/00
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The Grand Tour
Volume Controls
Volume Controls
Your telephone has a volume increase and decrease button for controlling speaker and
handset volume levels.
You must hold down either button (9RO /9RO ) for at least 1/8 second for any
volume change to occur. If you continually hold down either button, the volume
continually changes about every half second until the level limit is reached.You hear
ring tone as long as you press a Volume button when your telephone is idle.
The method for changing feature volume varies. Some features can be adjusted using
only the 9RO /9RO (see Table 4) and others require additional buttons (see Table 5
on Page 13).
Table 4
Using only Vol /Vol
Phone
Feature
Comments
Status
Ring Tone Volume/Incoming
Adjusting the ring tone volume also changes the volume
On-hook,
Handsfree Answerback and
level of incoming Handsfree Answerback and Speaker
Idle
Speaker OCA
OCA calls before they are answered by pressing a [DN].
After a call is terminated and the handset is on-hook, the
volume level returns to the "original" level for the next call.
Handset Receiver
Off-hook
This "original" level can be adjusted to higher/lower in
system programming.
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The Grand Tour
Volume Controls
Table 5
Using Vol /Vol with Other Buttons
Phone
Feature
Press
Comments
Status
The Mic LED flashes about six times
While pressing,
while setting the sensitivity. When the
On-hook/
hold 0LF and 9RO
microphone is set for the lowest or
Microphone Sensitivity
Off-hook
9RO for three normal sensitivity, the Mic LED lights
seconds.
steady when the telephone is busy on a
speakerphone call.
While pressing,
On-hook/
The tones are received over the
hold 5HGLDO and
Off-hook
handset/headset and speaker.
Handset/Headset Call
9RO
Waiting Tone
While pressing,
On-hook/
The tones are received over the
hold 5HGLDO and
Off-hook
9RO
speaker.
Muted Tone Burst
[DN] followed by
Tone sent for Busy or DND
You hear the muted tone for 15 seconds
On-hook
then
Override, Call Transfer
9RO
or until disconnected by pressing 6SNU.
/9RO

with Camp-on, etc.
Your phone rings for 15 seconds or until
Ringing, Handsfree

disconnected by pressing 6SNU.
followed
Answerback, and Speaker
On-hook
Enables you to check if you can hear
by 9RO
/9RO

OCA.
ringing at a distance from your
telephone.
After you press a [DN], you hear dial
On-hook, [DN] followed by
tone.
Speaker
idle
9RO /9RO
Adjusts Internal and CO Dial Tone,
Background Music.
Strata DK Digital Telephone 9/00
13

The Grand Tour
Volume Controls
14
Strata DK Digital Telephone 9/00

Features
2
This chapter lists all the digital telephone features in alphabetical order beginning on
Page 20. These features can be performed on 2000-series digital telephones equipped
with or without LCDs. Features which require a telephone equipped with a
speakerphone are noted.
Before You Begin
If you are a new user of the Strata DK digital telephone, you need to find out if your
telephone has been set up for Automatic Line Selection and Ringing Line Preference.
You will also need to know if your telephone has tone or voice first signaling when
you receive an internal call:
Tone Signaling rings.
Voice First Signaling does not ring; instead you hear a long tone, then the caller's
voice.
Each of these features are enabled in system programming and determine how you
will make and answer calls on your telephone.
Strata DK Digital Telephone 9/00
15

Features
Before You Begin
Automatic Line Selection
You have Automatic Line Selection, if you hear dial tone and
NO. 201
the [DN], Line, or Pooled Line Grp LED lights steady green.
USING LINE 11
The LCD displays the station number (201) and the seized CO
line (sample shown at right).
Lift the handset or press 6SNU.
You do not have Automatic Line Selection, if you hear silence.
Press an available [DN] or /LQH before dialing.
Ringing Line Preference
You have Ringing Line Preference, if you can answer a line ringing your station by
lifting the handset or pressing 6SNU. You do not have Ringing Line Preference, if you
have to press the button associated with the ringing call (flashing LED) to answer the
call.
If your telephone does not have Automatic Line Selection, press the flashing [DN] or
/LQH first, before using the handset or 6SNU.
Signaling
If you hear a long tone, followed by a caller's voice, you have Voice First Signaling.
Talk in the direction of your telephone
...or answer the call as you normally would using either the handset or 6SNU.
If you hear successive ring tones, you have Tone First Signaling.
Lift the handset or press 6SNU.
Note
You can change to the alternate signaling method when making a call on a
call-by-call basis by pressing after dialing an internal telephone number.
16
Strata DK Digital Telephone 9/00

Features
Quick Reference
Quick Reference
The following is a quick reference chart for using your telephone's standard features.
Making an Internal Call
1. Lift the handset or
press 6SNU
...or if you do not
have Automatic Line
Selection, press a
[DN].
2. Dial a directory
NO. 203
number (201).
201
3. When finished with
the call, hang up or
press 6SNU.
Making an Outside Call
1. Lift the handset or
NO. 203
press 6SNU
USING LINE 6
...or if you do not
have Automatic Line
Selection, you must
also:
Strata DK Digital Telephone 9/00
17

Features
Quick Reference
press /LQH
...or 3RROHG /LQH
*US
...or [DN], then enter
a CO line or line
group access code
(see "CO Line Access
Codes" on Page 133).
2. Dial the telephone
The LED flashes green and
NO. 203
number.
the digits are displayed as you
5551374
dial.
The display automatically
NO. 203
changes from dialed number
00: 13: 23
to elapsed time after a
programmed period. After
you hang up, elapsed time is
displayed for 15 seconds and
then changes to date/time
display.
3. When finished with
the call, hang up or
press 6SNU.
Making an Outside Call to an ISDN Trunk
1. Access an outside CO
line
2. Dial the number.

3. Press 6WDUW.
The dialed digits will not be sent until you press this
button or until the timer expires. See "ISDN Outgoing
Calling" on Page 56 for more information on ISDN
calls.
18
Strata DK Digital Telephone 9/00

Features
Quick Reference
On-Hook Dialing
1. Press 6SNU (if you
have Automatic line
selection).
2. Access an outside line
and dial a telephone
number.
3. Lift the handset when
Note
If you have a full speakerphone, you do not
the called party
have to lift the handset.
answers.
4. When finished with
the call, hang up or
press 6SNU.
Answering Calls
When you receive an incoming call, the LCD displays either
NO. 203
the CO line (10)
LINE 10 RINGING
... or the station's [PDN] (210).
NO. 203
210 CALLING
Lift the handset or
The green LED changes from incoming call rate to the
press 6SNU
in-use rate. Your LCD displays the answered line.
...or if you do not
For information on Caller ID/ANI/DNIS LCD displays
have Ringing Line
for incoming calls, see Chapter 3 LCD Operation.
Preference, press the
flashing [DN], /LQH,
or 3RROHG /LQH *US
and lift the handset.
Strata DK Digital Telephone 9/00
19

Features
Account Code Calls
Incoming Call Notification
Muted ringing while you are on a call indicates an incoming call. If another call comes
in during the first call, release, transfer, or place the call on hold, then answer the
second call.
Press 5HOHDVH DQG $QV
...or hold down the hookswitch for about one second.
Account Code Calls
Entered before or after a call, Account Codes (i.e., Forced, Voluntary) can be used for
a variety of reasons including billing, tracking, and line restriction applications.
Account Codes are recorded by the system and can, along with the details of the calls,
be printed on a Station Message Detail Recording (SMDR) report.
Forced Account Codes (Verified/Non-Verified)
Some applications require you enter an Account Code, called a Forced Account Code,
before dialing a telephone number.
If the system is set for Verified Account Codes, station users must enter specific codes
when entering the Forced Account Code(s) or the call does not execute. Verified
Account Codes are established in system programming or by designated stations.
To dial using a Forced Account Code Emergency Override of Forced Account Codes
You can bypass Forced Account Code requirements with three emergency numbers,
including 911. See your System Administrator for these numbers:
1)
911
2)
_______
3)
_______
20
Strata DK Digital Telephone 9/00

Features
Account Code Calls
Voluntary Account Codes (Verified/Non-Verified)
Voluntary Account Codes are usually optional. They can be entered after accessing a
CO line or during a call, to keep track of the call for client billing purposes.
An exception is a Voluntary Account Code which is required to change the Toll
Restriction classification of your station. The code gives you access to telephone
numbers outside your usual dialing area and must be entered prior to dialing the
telephone number. As an example, if your station is restricted to local area calls, you
can make out-of-state calls by using a Voluntary Account Code set in system
programming.
If the system is set for Verified Account Codes, station users must enter specific codes
when entering the Voluntary Account Code(s) or the code is not validated for the
SMDR call report.
To dial using a Voluntary Account Code
1. After accessing a CO
Your conversation is not
NO. 204
line, press $FFRXQW
interrupted.
ENTER ACCT CODE
&RGH
Note
If the Voluntary
...or 6SHHG 'LDO +

Account Code is not
required to dial out,
...or if your
the account code can
telephone does not
be entered during a
have a speed dial
call.
button.
2. Enter the Account
When your station is set for
NO. 204
Code.
Verified Account Codes, you
CODE VERIFIED
hear a half second
confirmation tone if the code
is valid.
The outside party is not able to hear any tones (e.g.,
confirmation tones) when the Account Code digits are
being entered. If your station is programmed not to
verify Account Codes, you do not hear a confirmation
tone.
Strata DK Digital Telephone 9/00
21

Features
Alarm Reset
If the code is invalid, you hear
NO. 204
two short tones.
CODE NOT VALID
3. Dial another account
The last code entered is recorded.
code by repeating
Steps 1 and 2.
4. Dial a telephone
Any digits dialed after the code is entered in Step 2 is
number.
treated as part of a telephone number.
Alarm Reset
Your Strata DK system can be connected to a facility alarm system. All telephones
produce a startling tone whenever this alarm is activated.
To reset the alarm
Press $ODUP 5HVHW.
Alert Signaling
Alert Signaling enables you to send an alert sound to a predesignated (partner) station
by pressing a single button. This feature is based on the "buzz" key, where, for
example, a manager might alert his/her administrative assistant to enter the office.
You can have as many as four $OHUW 6LJQDO(s) to send or receive an Alert Signal to/
from other telephones. An Alert Signal is sent even if the alerted telephone is busy
(on/off-hook) or in the DND or Call Forward mode.
To send an Alert Signal
Press $OHUW 6LJQDO. An alert tone sounds at the designated station.
22
Strata DK Digital Telephone 9/00

Features
Attendant Console Calling
Attendant Console Calling
Up to four Attendant Consoles can be installed per system. There can be up to three
ways to call the Attendant Console, depending upon system programming.
To call any attendant console
Press a [DN] + .
The call rings the Attendant Console's button. Dial
calls rotate between the consoles if more than one
console is installed.
To call a specific console
Press a [DN] + the
The call rings the console's ,Q'1 (incoming [DN]
console's [DN].
button). Your System Administrator can provide the
Attendant Console(s) ,Q'1s.
To call all consoles for an emergency
Press a [DN] + the
The call rings the (PJU button on all attendant
emergency access
consoles.
code .
Automatic Busy Redial (ABR)
After reaching a busy outside number, you can activate ABR so that the Strata DK
system automatically redials the number at regular intervals. If the system redials an
outside number that is still busy, ABR resets and tries again. This feature may not be
allowed on some (or all) lines in your system--depending on the telephone line type
connected.
ABR is not attempted while your station is busy, but continues
NO. 202
to time-out. The system inserts a pause (P) on your LCD
P555
3700
before redialing the number.
Strata DK Digital Telephone 9/00
23

Features
Automatic Busy Redial (ABR)
To activate ABR
1. When you reach a
The LED flashes red.
busy number, press
$XWR %XV\ 5HGLDO
...or &QI7UQ + .
You hear confirmation tone.
2. Hang up
NO. 202
...or press 6SNU.
ABR
SET
3. The system redials,
up to 15 times, every
30 or 60 seconds
(depending on system
programming).
4. Your telephone
The [DN] or Line and Spkr LEDs flash green.
receives ring tone,
when ABR dials the
number and it is
available.
5. Lift the handset or
If you do not pick up the handset or press 6SNU within
press 6SNU and wait
30 seconds after a connection is made, you hear a
for the party to
muted ring for another 30 seconds, then the call
answer.
disconnects.
To cancel ABR
Press $XWR %XV\ 5HGLDO
...or [DN] + .
24
Strata DK Digital Telephone 9/00

Features
Automatic Callback (ACB)
Automatic Callback (ACB)
After reaching a busy/DND station, you can set ACB to have the system call you back
when the called station becomes available. You can also set ACB to place you in a
queue for an available CO line, if you reach a line group in which all lines are busy.
To set ACB
1. After reaching either
You hear busy tone, followed
NO. 204
a busy/DND station
by dial tone (two secs.), then
INT 210 ACB SET
or CO line, press
busy tone.
$XWR &DOOEDFN
When you set ACB at a busy
...or .
station, its number (210)
displays.
When you set ACB at a busy
line group, its access code
NO. 204
number (801) is displayed.
INT 801 ACB SET
2. Hang up
You can make other calls while waiting for the called
station/line to become available.
...or press 6SNU.
3. Your telephone rings
For busy/DND station: the
NO. 204
at a fast rate when the
[DN] LED flashes green
210 ACB
called station or CO
(incoming call). The station
line becomes idle.
number you called (210)
displays.
For busy CO line: the [DN]
NO. 204
LED from which you
LINE 3 ACB
attempted to first access the
line flashes red (incoming call
rate). The seized line's
number (3) displays.
Strata DK Digital Telephone 9/00
25

Features
Automatic Hold
4. Answer within three
After you answer, you hear a single tone, and the LED
rings to prevent the
flashes green (in-use).
callback from being
If you hear a busy tone after answering a callback, the
cancelled.
called party is already on another call or the line has
already been seized or has received an incoming call.
Your request is not cancelled. You will be called again
the next time a line becomes idle.
5. If you were
If the original call was made using LCR, the telephone
attempting to make an
number is automatically dialed.
outside call and did
not use LCR, you
must now redial the
telephone number.
To cancel ACB (to busy or DND station)
Press $XWR &DOOEDFN or [DN] + .
Automatic Hold
Automatic Hold enables you to automatically place a call on hold by pressing another
outside /LQH or a [DN] button--there is no need to press +ROG. You can also switch
between calls without having to press +ROG. Your telephone must be programmed for
this feature, otherwise existing calls drop if you do not press +ROG before answering
or making another call.
To use Automatic Hold
While on a call, press another /LQH or [DN] to receive/originate a new call. The
LED of the accessed line flashes (in-use). The first call is put on hold and the LED
flashes (on-hold).
To switch between calls
Press /LQH or [DN] of the held call. The LED of the line just accessed flashes (in-
use). The LED of the Line or [DN] placed on hold flashes (on-hold).
26
Strata DK Digital Telephone 9/00

Features
BGM Over Telephone Speakers
BGM Over Telephone Speakers
BGM over external speakers is controlled by the System Administrator. If BGM is
enabled, you can turn it ON/OFF for your individual station speaker.
To enable/cancel BGM on your telephone speaker
Press 7HO 6HW 0XVLF to toggle BGM ON/OFF.
...or press a [DN] + + 6SNU to turn BGM ON and press a [DN] + +
6SNU to turn it OFF (ignore busy tone after dialing and ).
Call Forward
If your telephone has more than one [DN], you can assign Call Forward destinations
for each [DN] on your telephone (up to one [PDN] and eight [PhDNs]. Each [DN] can
be independently set for a different Call Forward feature. Call Forward must be set
before the call is received and has priority over the Station Hunt feature.
To set call forward from a [PDN] or [PhDN]:
You must set the call forward from your telephone.
Your telephone must be programmed as the owner of the [PDN] or [PhDN].
Note
If you hear a re-order tone when following any of the Call Forward steps, your
telephone is not the owner of the [PDN]/[PhDN].
If Call Forward is set, the following calls to your station forward (except in Call
Forward-External mode):
Internal calls (Handsfree and OCA calls optionally may or may not)
Auto Attendant calls
CO lines calls that ring only your station
Transferred CO line or station calls
CO lines that ring more than one station do not forward.
Strata DK Digital Telephone 9/00
27

Features
Call Forward
Call Forward Modes
You can set your telephone [PDNs] or [PhDNs] for a variety of Call Forward modes:
Call Forward--All Calls forwards all calls immediately; your telephone does not
ring when called.
Call Forward--Busy forwards calls immediately when your station, [PDN], or
[PhDN] is busy or in the DND mode.
On "tone-first" systems, if your [PDN] appears on more than one button on
your telephone, Call Forward Busy forwards calls only when all [PDN]
buttons are in use; if there is an idle [PDN], it flashes or rings when called.
On "voice-first" systems, Call Forward Busy forwards all calls any time your
telephone is in use.
Note
Call Forward-All Calls, Call Forward-Busy, Call Forward Busy-No Answer,
and Call Forward-No Answer can be set with the touch of one button. See
"Feature Access Codes" on Page 73.
Call Forward--No Answer forwards all calls to your station if you fail to answer
within a designated time (set by you when you enable the feature). Your station
can be programmed to bypass Call Forward-No Answer when receiving Voice
First (handsfree) calls. Callers can activate voice first or OCA by dialing during
their voice announcement.
Call Forward--Busy/No Answer forwards all calls to your station immediately
whenever you are busy, in the DND mode, or after ringing and you do not answer
the call within a designated time (set by you when you enable the feature). Your
station can be programmed to bypass Call Forward/No Answer when receiving
Voice First (handsfree) calls. Callers can activate ringing and Call Forward by
dialing during their voice announcement.
On "tone-first" systems, if your [PDN] appears on more than one button on
your telephone, Call Forward Busy forwards calls only when all [PDN]
buttons are in use; if there is an idle [PDN], it flashes or rings when called.
On "voice-first" systems, Call Forward Busy forwards all calls any time your
telephone is in use and/or any time all of your [PDNs] are in use by other
telephones.
28
Strata DK Digital Telephone 9/00

Features
Call Forward
Call Forward--Fixed forwards immediately to a station or voice mail device set
in system programming all internal, private or DID CO line calls to your station.
Your station does not ring when called. Your station must be assigned with the
&DOO )RUZDUG WR button in system programming to activate this feature.
Call Forward--External forwards new incoming calls directed to your [PDN] to
a destination outside of the system. [PhDNs] assigned to your telephone do not
call forward to external destinations. Internal calls and transferred calls to your
[PDN] also do not forward to external destinations.
Only incoming calls over CO lines dedicated to immediately ring your [PDN], the
private CO /LQH button, and/or DID line, call forward externally. Any of the other
Call Forward modes can be set for your [PDNs] or [PhDNs] simultaneously with
Call Forward-External.
Using Call Forward Buttons
If your telephone has been system programmed for a Call Forward button, you can use
one of the following Call Forward buttons to set the feature for a [PDN]: &DOO )UZG
$OO &DOOV, &DOO )UZG %XV\, &DOO )UZG 1R $QVZHU, &DOO )UZG %XV\1$QV,
&DOO )RUZDUG ([WHUQDO, and &DOO )RUZDUG WR (Call ForwardFixed feature).
Using Access Codes
If your telephone has not been programmed for Call Forward buttons or you are
forwarding a [PhDN], you must use access codes to set the Call Forward feature.
LCD Telephones
The LCD on your telephone provides you with call forwarding information.
Make CF Call
When you call a [DN] that is forwarded [203], the [DN] you
NO. 201
called is shown first.
203
The display changes to the [DN] where your call forwarded
NO. 201
(210).
210
Strata DK Digital Telephone 9/00
29

Features
Call Forward
Receive CF Call
When a call is forwarded to your [DN] (210), the calling [DN]
NO. 201
(205) is displayed on the left and the [DN] called is displayed
205 CALL 203
on the right [203].
Note
The LCD examples shown in the following sections are identical to those on
your telephone's LCD. At times, the entries on the display will scroll off the
LCD and only portions of the entries will remain.
Call ForwardAll Calls
1. Press &DOO )UZG $OO
The LED flashes red.
NO. 201
&DOOV
CALL FORWARD TO
...or [PDN]/[PhDN] +
You hear confirmation tone
.
after is dialed.
2. Enter the destination
NO. 201
[DN].
CALL FORWARD TO 203
3. Press &DOO )UZG $OO
The LED lights steady red
CF-A 201-203
&DOOV
and calls forward to the stored
JAN 01 TUE 12: 19
directory number [203].
...or 6SNU (if access
code used).
To cancel a Call ForwardAll Calls
Press &DOO )UZG $OO &DOOV + 6SNU
...or [PDN] + + 6SNU.
30
Strata DK Digital Telephone 9/00

Features
Call Forward
Call ForwardBusy
1. Press &DOO )UZG
The LED flashes red.
NO. 201
%XV\
You hear confirmation tone
CALL FORWARD TO
...or [PDN]/[PhDN] +
after is dialed.
.
2. Enter the destination
NO. 201
[DN].
CALL FORWARD TO 203
3. Press &DOO )UZG
The LED lights steady red
CF-B 201-203
%XV\
and calls forward to the stored
JAN 01 TUE 12: 19
directory number [203].
...or 6SNU (if access
code used).
To cancel a Call ForwardBusy
Press &DOO )UZG %XV\ + 6SNU
...or [PDN] + + 6SNU.
Call ForwardNo Answer
1. Press &DOO )UZG 1R
The LED flashes red.
NO. 201
$QVZHU
You hear confirmation tone
CALL FORWARD TO
...or [PDN]/[PhDN] +
after is dialed.
.
2. Enter the destination
NO. 201
[DN].
ALL FORWARD TO 203
Strata DK Digital Telephone 9/00
31

Features
Call Forward
3. Press 6SHHG 'LDO.
The pre-set time delay for
NO. 201
calls forwarding is 12
ALL FORWARD TO 203*
Note
Skip this step, if
seconds.
you pressed &DOO
)UZG 1R
$QVZHU in
Step 1.
4. Enter the time delay
The LCD displays the amount
NO. 201
(a) seconds.
of time entered (16).
L FORWARD TO 203*16
Note
Skip this step if
you do not want
to change the
time.
5. Press &DOO )UZG 1R
The LED lights steady red
CF-NA 201-203
$QVZHU
and calls forward to the stored
JAN 01 TUE 12: 19
directory number [203].
...or 5HGLDO, then
6SNU (if access code
was used in Step 1).
To cancel a Call Forward--No Answer
Press &DOO )UZG 1R $QVZHU + 6SNU
...or [PDN] + + 6SNU.
Call ForwardBusy/No Answer
1. Press &DOO )UZG
The LED flashes red.
NO. 201
%XV\1$QV
You hear confirmation tone
CALL FORWARD TO
...or [PDN]/[PhDN] +
after is dialed.
.
2. Enter the destination
NO. 201
[DN].
ALL FORWARD TO 203
32
Strata DK Digital Telephone 9/00

Features
Call Forward
3. Press 6SHHG 'LDO.
The pre-set time delay for
NO. 201
calls to ring before
ALL FORWARD TO 203*
Note
Skip this step, if
forwarding is 12 seconds.
you pressed &DOO
)UZG %XV\
1$QV in Step 1.
4. Enter the time delay
The LCD displays the amount
NO. 201
(a) seconds.
of time entered (16).
L FORWARD TO 203*16
Note
Skip this step, if
you do not want
to change the
time.
5. Press &DOO )UZG 1R
The LED lights steady red
CF-BN 201-203
$QVZHU
and calls forward to the stored
JAN 01 TUE 12: 19
directory number [203].
...or 5HGLDO, then
6SNU (if access code
used in Step 1).
To cancel a Call ForwardBusy/No Answer
Press &DOO )UZG %XV\1$QV + 6SNU
...or [PDN] + + 6SNU.
Call ForwardFixed
Press &DOO )UZG WR. The LED lights steady red and all calls forward to a station
[PDN] or voice mail device set in system programming.
...or press &DOO )UZG WR a second time to cancel the feature.
Strata DK Digital Telephone 9/00
33

Features
Call Forward
Call Forward--External
1. Store the destination
This feature enables you to forward new incoming
number at Station
calls directed to your [PDN] to a destination outside of
Speed Dial location
the system. [PhDNs] assigned to your telephone do not
Code 49 (RCTUA, B,
Call Forward to an external destination. Internal calls
C/D processors) or
and transferred calls to your [PDN] do not forward to
location 139
external destinations.
(RCTUE/F
Only incoming calls over CO lines dedicated to
processors).
immediately ring on your [PDN], private CO /LQH
Only perform Step 1
button, and/or Direct In Dial line calls forward. Any of
the first time Call
the other Call Forward modes can be set for your
Forward-External is
[PDNs] or [PhDNs] simultaneously with Call
set or when you
Forward-External.
change the
Use the Speed Dial storage procedures detailed on
destination. It is not
Page 70. When forwarding to an outside destination
necessary to store the
include the CO Line (or CO Line group) access code
destination each time;
before the telephone number.
it remains in system
memory.
Example: 8015833700
801 = CO Line access code
5833700 = Telephone number
See Table 13 on Page 134 for CO Line/Line Group
access codes. The LCR access code "9" cannot be
used.
2. To set CF-External,
Incoming calls forward to the destination stored at
press &DOO )UZG
Station Speed Dial Location 49.
([WHUQDO
...or the [PDN] +
.
To cancel a Call ForwardExternal
Press &DOO )UZG ([WHUQDO
...or [PDN] + + 6SNU.
34
Strata DK Digital Telephone 9/00

Features
Call Forward
Remote Destination Change
If Call Forward-External mode is set at your station, you can change the forwarding
destination from a telephone outside of the system.
To change the destination number
1. Call into the DK
You hear ringback tone signal, then internal dial tone
system over a CO line
for 10 seconds.
programmed for the
Try again if you hear busy tone.
DISA feature.
Note
See the System Administrator for DISA
telephone numbers.
2. After you receive dial
You hear a confirmation tone.
tone, press then If a number is not dialed, the system automatically
dial your [PDN].
makes the DISA CO line ring as a normal incoming
call. Then, if the call is not answered within 15
seconds after the ringing starts, it disconnects.
3. Enter the Remote Call
You hear a confirmation tone. See the System
Forward-External
Administrator for the security code which is assigned
security code.
to your telephone in system programming.
Strata DK Digital Telephone 9/00
35

Features
Call Park Orbits
4. Enter the new
destination number.
You can enter an
internal number,
Voice Mail number
or, a CO line access
code plus an external
telephone number.
With some systems,
you can dial a line
group code instead of
a CO line number
access code. (Table 13
on Page 134 for
access code
information.)
5. Press .
You hear a confirmation tone.
Call Park Orbits
The Call Park feature enables you to hold a call temporarily in an orbit (the area where
the call is held). Anyone can retriev6e the call from the orbit using the same or a
different station. There are 20 General Park Orbits for the system and 1 Personal Park
Orbit for each station.
Once you have parked a call in an orbit, you can:
Hang up and retrieve the parked call at a later time
Originate another call
Access a voice paging device to announce the parked call for pickup from another
station
If you park a call and it is not retrieved the following occurs:
If your station is idle when the system Call Park recall timer expires, the parked
call automatically recalls to your station.
36
Strata DK Digital Telephone 9/00

Features
Call Park Orbits
If your station is busy, the parked call camps-on.
If you have an LCD telephone, you can let the system automatically select an
available orbit number which displays on your LCD. To monitor the calls parked at
your station, see "Call Park Orbit List Display" on Page 99.
To park a call
1. While on a call, press
The LED flashes green
ENTER ORBIT NO
3DUN LQ 2UELW
(consultation-hold).
RTRN
...or &QI7UQ +
.
2. Enter a General Orbit
The call is parked and the CO
Number (~)
line flashes (Hold), or the
or a valid [PDN]
[DN] LED turns OFF.
...or if you have an
The system parks the call on the lowest vacant Orbit
LCD, press .
Number.
3. Hang up.
The caller's extension or Line
6793 PK ORBIT 900
number and the orbit number
are shown.
If the parked call is not
LN 2 ORBIT 900
retrieved within a specified
time, the call rings back to
your phone.
When a parked call recalls
L
2 PK ORBIT 900
your phone, the LCD shows
the line or [DN] that is
recalling and the orbit
number.
Strata DK Digital Telephone 9/00
37

Features
Call Park and Page
To retrieve a parked call
1. Press 3DUN LQ 2UELW
...or [DN] + .
[DN] can be [PDN], [SDN] or [PhDN].
2. Enter the Orbit
The [DN] LED flashes at the in-use rate when the call
Number where the
is retrieved.
call is parked.
Call Park and Page
You can use the Park feature in conjunction with the Page feature. This operation can
be programmed on a 6SHHG 'LDO button for one-touch activation (See "Feature
Access Codes" on Page 73.)
To park and page a call
1. While on a call, press
The LED flashes green
HOLD LINE 2
3DUN DQG 3DJH
(consultation-hold).
ENTER ORBIT NO.
...or &QI7UQ +
.
2. Enter a General Orbit
The call is parked and the CO
Number (~)
line flashes (Hold), or the
or a valid [PDN]
[DN] LED turns OFF.
...or if you have an
The system parks the call on the lowest vacant Orbit
LCD, press .
Number.
38
Strata DK Digital Telephone 9/00

Features
Call Park and Page
3. Enter a [DN] or a
After you enter an Orbit Number, a short burst of dial
Page Group or Zone
tone prompts you to enter the Page access code.
access code (see
The LCD shows the
Tables 14 and 15 on
HOLD LINE 2
Auto Park entry.
Page 135,
999
respectively).
The LCD shows the Line
HOLD LINE 2
being held and its orbit
L 2 ORBIT 900
number. Example: Line 2 is
held on orbit 900.
4. Make your
announcement
(include the Orbit
Number).
5. Hang up to free the
If the parked call is not
PARK ORBIT 900
paging device.
retrieved within a specified
HOLD
time, the call rings back to
your phone.
When a parked call recalls
your phone, the LCD shows
L
2 PK ORBIT 900
the line or [DN] that is
recalling and the orbit
number.
Strata DK Digital Telephone 9/00
39

Features
Call Pickup
Call Pickup
You can pick up a call that is ringing another station's [PDN] or [PhDN], a call placed
on hold at another station and other types of calls.
When you pick up an internal call, the calling station [200]
NO. 204
displays on the left and the called station [201] displays on the
200 CALL 201
right.
If your call is picked up by another station, the LCD shows
NO. 204
that your call to station [200] was picked up by station [201].
200 PICKUP 201
[DN] Pickup
Picks up ringing or held Directory Numbers.
Press [DN] + + [PDN] or [PhDN] that you want to pick up.
Directed Call Pickup
This feature enables you to pick up calls ringing in, or calls held at other stations.
To use directed call pickup
1. Press 'LUHFWHG
The directed [PDN] is the Primary Directory Number
3LFNXS
of the station that has the ringing or held call that is to
be picked up.
...or [DN] + .
2. Dial directed [PDN].
If more than one call is on hold, the call on the
telephone's lowest button number is picked up.
Ringing calls are picked up over held calls as a
priority.
40
Strata DK Digital Telephone 9/00

Features
Call Pickup
To pick up a ringing CO line in a tenant system
Press 'LUHFWHG
You are connected to a incoming CO line call for a
3LFNXS a
Tenant Group (1~4).
...or [DN] + .
Notes
In non-tenant systems, 'LUHFWHG 3LFNXS picks
up any ringing CO line.
This feature does not pickup held lines or
transferred CO lines that are ringing; use Directed
Call Pickup.
Group Pickup
Stations can be assigned in system programming to Pickup Groups. As many as 20
groups can be created to enable you to easily pick up incoming (new or transferred) or
internal calls that are ringing stations that are in your group or in other groups. This
feature does not pickup held calls. You may belong to more than one group. See your
System Administrator for group assignments.
Calls Ringing Within Your Group
Press *URXS 3LFNXS or a [DN] + . You are connected to the call.
Calls Ringing to Other Groups
1. Press [DN].
You hear dial tone.
2. Enter , then the
You are connected to the call. If the called station
access code
belongs to more than one group, any of the Group
( ~ ) of the
Pickup codes associated with those groups pickup the
group to which the
call.
station belongs.
Strata DK Digital Telephone 9/00
41

Features
Call Transfer with Camp-on
Page/Internal Call Pickup
This feature picks up Internal (station to station), Group Page, and All Call Page calls.
If these types of calls occur at the same time, the pickup priority is station-to-station
and then Page calls in the order of occurrence. In some systems this feature can be
applied to pickup All Call Page exclusively.
To pickup a page or internal call
1. Press [DN].
You hear dial tone.
2. Enter .
You are connected to the caller who originated the
internal or page call. The page circuit is released.
Call Transfer with Camp-on
You can transfer calls to idle or busy [DNs], Hunt Group Numbers, ACD Group
[DNs], etc. You cannot transfer (or camp-on) to a station's [PDN] or [PhDn] if the
station is in the DND mode, unless the station's [PDN] or [PhDN] appears on other
stations.
To transfer a call
1. While on a call, press
The Line or [DN] LED flashes green (conference rate).
&QI7UQ.
You hear internal dial tone.
2. Dial the [DN] where
The CO line rings the called station. If you hear a
the call will be
single tone, you can then announce the call over the
transferred.
called telephone's speaker. (If you hear ringing tone,
the call was made with Tone Signaling.)
3. If the station is idle,
announce the call and
hang up
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Features
Call Transfer with Camp-on
...or if the station is
The Line LED flashes green (on-hold). If you
busy or does not
transferred the call from a [DN], the [DN]'s LED turns
answer, hang up
off. The CO line or [DN] camps on to the called station
and the called station receives a warning tone. The
camped-on call rings when you hang up.
...or to reconnect to
The Line LED is a steady red
NO. 204
the transferred line
when the called station
CAMP-ON 4
before it is answered,
answers the transferred call.
press the flashing
/LQH or [DN] + .
If the call is not answered
HOLD LINE 2
after a specified Recall time
LN
2 RECALL 203
set in system programming,
camp-on is cancelled and the
transferred call rings back
(when your station or [DN] is
idle or sends two tone bursts
if your telephone is busy).
The LCD shows the CO line
number and the station
number [203] where it was
originally transferred.
Strata DK Digital Telephone 9/00
43

Features
Call Waiting
Call Waiting
You can answer a call that is transferred to your station, even when your station is
busy. When another call is camped onto your station, you hear two camp-on tone
beeps and the [DN] or Line LED flashes red (on-hold).
If a call is sent to your station when busy, and your station does not have a [DN] or
/LQH button available to receive the call, two camp-on tone beeps are sent to your
telephone. You must disconnect or transfer the existing call to answer the waiting call.
To answer a waiting call by placing the current call on-hold
Press +ROG
The existing call is placed on-hold. The camped-on
line rings your station (the Line LED flashes green -
incoming call).
...or if your telephone
You are connected to the transferred call. The [DN] or
has the Auto Hold
Line LED flashes green (in-use).
feature, just press the
flashing [DN] or
Note
See your System Administrator to find out if
/LQH.
you have Auto Hold.
To answer a waiting call by disconnecting or transferring the current call
Hang up or transfer
The existing call disconnects or transfers. The camped-
the existing call; the
on line rings your telephone and the Line LED flashes
camped-on call rings
green (incoming call).
your station
...or press the flashing
This disconnects the current call and connects you to
[DN] or /LQH.
the transferred call. The [DN] or Line LED flashes
green (in-use).
44
Strata DK Digital Telephone 9/00

Features
Conference Calls
Conference Calls
This feature enables you to add other parties to an existing call. (If you have an LCD
telephone, you can use Soft Keys to make a conference call.) The following
conferencing configurations are possible:
up to two stations and two CO lines
up to three stations and one CO line
up to four stations
To make a conference call
1. While on a call, press
You hear dial tone and the [DN] or Line LED flashes
&QI7UQ.
green (conference-rate).
2. Dial a [DN] or access
a CO line and dial the
telephone number.
3. When the called party
All parties are conferenced. If the second call was
answers, press
placed on a [DN] or CO line that appears on your
&QI7UQ.
telephone, the LED also flashes green at the in-use
rate.
4. Repeat the procedure
to add other CO lines
or [DNs],
remembering not to
try and exceed the
allowed number.
Notes
If you receive a busy tone or no answer, press &QI7UQ to return to the original
connection.
The new station is not conferenced unless its user lifts the handset or presses a
[DN] to answer.
Strata DK Digital Telephone 9/00
45

Features
Date/Time/Day Adjustment
Date/Time/Day Adjustment
This feature is performed from a designated station. See the System Administrator
Guide for instructions.
Direct Inward System Access (DISA)
Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones
can call in on CO lines programmed for DISA and dial a [DN] or outgoing CO line
without going through an attendant or operator. See the System Administrator for this
number.
DISA Calls - Internal
1. From outside the
You hear a ringback tone signal, then an internal dial
system, dial the DISA
tone for 10 seconds.
CO line telephone
If you do not dial within 10 seconds, the system
number.
automatically causes the DISA CO line to ring a
telephone or group of telephones designated in system
programming. Then, if the call is not answered within
15 seconds after the ringing starts, it disconnects.
2. When you hear dial
You hear ring tone. When the station answers, you are
tone, dial a [DN].
connected.
If the call is not answered after 6 rings or 24 seconds,
(whichever comes first) you hear busy tone.
3. If you receive busy
To call another station after completing a DISA station
tone or want to dial
call, the internal party must transfer you. Station and
another number while
System Page cannot be accessed on DISA calls.
the station is still
ringing, press .
Repeat Step 2.
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Strata DK Digital Telephone 9/00

Features
Direct Inward System Access (DISA)
DISA Calls - External
1. From outside the
You hear a ringback tone signal, then an internal dial
system, call the DISA
tone for 10 seconds.
CO line telephone
If you do not dial within 10 seconds, the system
number.
automatically rings the DISA CO line as a normal
incoming call. Then, if the call is not answered within
15 seconds after the ringing starts, it disconnects.
2. When you hear dial
You hear dial tone. If you do not hear dial tone, you
tone, dial a CO line or
must also dial a DISA security code.
CO line access code
...or dial a CO line or
You hear dial tone.
CO line access code
and then a DISA
Note
See the System Administrator for the DISA
security code. See
security code number. If the correct code is not
Table 13 on Page 134
entered, the call disconnects.
access codes.
3. When you hear dial
If set in system programming, both parties hear a
tone, dial a telephone
warning tone approximately 4, 10, or 20 minutes after
number.
the call was made. Press to reset the timer each time
the tone sounds (for an additional 4, 10, or 20
minutes). If you do not press , the call disconnects
approximately one minute after the tone.
Strata DK Digital Telephone 9/00
47

Features
Direct Station Selection (DSS) Buttons (Hotline)
Direct Station Selection (DSS) Buttons (Hotline)
This optional feature enables you to use a '66 button to connect directly to another
station's [PDN]. The DSS LED shows the status (idle/busy) of the station and/or the
station's [PDN]. For example, a station's DSS button LED shows busy (light steady
red) when the station is:
busy on a call on any button or is in the DND mode.
idle but all appearances of the station's [PDN] are in use by other stations.
To connect directly to another station's [PDN]
1. When connected to a
The original party is put on-hold. You can call a station
CO line or another
even if the DSS LED shows busy (steady red).
station, press '66.
2. Announce the call
...or transfer the call
Note
You can transfer the call to an idle or busy
by hanging up or
station.
pressing 5HOHDVH
DQG $QV.
Do Not Disturb (DND)
If your station is in the DND mode, internal, external and transferred calls do not ring
your station and OCA calls are denied. You can continue to make calls while in the
DND mode.
If your [PDN] or [PhDN] appears on other stations, calls to your [PDN] or [PhDN]
flash on your station and flash or ring the other stations. This enables your calls to be
answered at the other stations (or yours), even while your station is in the DND mode.
Your "alert partner" telephone can override DND and signal your telephone by
pressing $OHUW 6LJQDO. Telephones with DND Override can also call and mute ring
your telephone.
48
Strata DK Digital Telephone 9/00

Features
Door Lock(s)
To activate/deactivate DND
Press 'R 1RW 'LVWXUE. The LED lights steady red and DND mode is activated.
...or press it again to toggle the feature off.
Notes
Calls forward from your station immediately while in the DND mode, if it is set
for Call Forward-Busy or Call Forward-Busy/No Answer.
If you press 'R 1RW 'LVWXUE while a call is ringing, the ringing stops. The LED
continues to flash.
Door Lock(s)
Your telephone may have up to five 8QORFN 'RRU button(s), which enables you to
unlock a door.
Door Lock Button
Location
Unlock Door 0
Unlock Door 1
Unlock Door 2
Unlock Door 3
Unlock Door 4
To unlock a door
Press 8QORFN 'RRU. The door unlocks for three or six seconds (set in system
programming). The Unlock Door LED is lit while the door is unlocked.
Strata DK Digital Telephone 9/00
49

Features
Door Phone(s)
Door Phone(s)
Door phones can be used to call digital/electronic telephones selected in system
programming. When a door phone calls, you hear a distinctive ringing tone, one or
five times (set in system programming). You can also call a door phone and monitor
the surrounding area.
The number of possible door phones vary by Strata DK system, with up to 12 as the
maximum for larger systems.
LCD telephones display the door phone ID when calls are
NO. 204
made to/from door phones (e.g., door phone 1A). The ID
DOOR PHONE 1A
enables you to know the door phone [DN]. For example, door
phone 1A corresponds to Door Phone [DN] , 1B to , etc. Door phone IDs
and the corresponding [DNs] are shown in Table 6.
Table 6
Door Phone Lock IDs/Locations
Door Phone
Door Phone
Door Phone
Door Phone
Location
Location
[DNs]
ID
[DNs]
ID
#151
1A
#157
3A
#152
1B
#158
3B
#153
1C
#159
3C
#154
2A
#161
4A
#155
2B
#162
4B
#156
2C
#163
4C
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Strata DK Digital Telephone 9/00

Features
Door Phone(s)
To answer a door phone call
1. Lift the handset.
If you lift the handset while the door phone is still
ringing, the [DN] LED flashes green (in-use) and you
are connected to the door phone.
2. If not connected yet,
If you have an LCD telephone, see Table 6 for the
dial the door phone
[DN].
[DN].
...or to pick up door
Note
access is a system option that may not
phone calls ringing
be turned on for your system.
someone else's
phone, press [DN] +
.
To call/monitor a door phone
1. With the handset off-
You hear dial tone and the LED flashes green (in-use).
hook, press a [DN].
2. Dial the [DN] for the
If you have an LCD telephone, see Table 6 for the
desired door location.
[DN].
A two-way talk-path exists between your telephone
and the called door phone. You can audibly monitor
the area around the door phone.
Note
Door phone [DNs] can be stored on 6'
buttons. See "Feature Access Codes" on Page
72.
Strata DK Digital Telephone 9/00
51

Features
DTMF Tone Dialing with * and #
To call from a door phone
1. Press the door phone
You hear a distinctive ringing toneone or five times
button and then
(set in system programming).
release it.
2. When answered,
speak at a normal
voice level in the
direction of the door
phone.
DTMF Tone Dialing with * and #
You may have to send and DTMF tones to some devices or services, such as a
voice mail device or computer output service. DTMF tones are automatically enabled
on stations with 6SHHG 'LDO. If you do not have 6SHHG 'LDO, you must first dial ,
to enable these tones.
This feature disables the Speed Dial feature during the call. Speed Dial is restored
when you complete the call or place it on hold.
To output and DTMF tones on a telephone without a 6SHHG 'LDO button
While on an outside call, press , then . You can now output and , DTMF
tones, and digits ~ for the duration of the call. This procedure must be repeated
on each call where you require such output.
52
Strata DK Digital Telephone 9/00

Features
Emergency Ringdown/Hotline Service
Emergency Ringdown/Hotline Service
The Emergency Ringdown or Hotline Service feature enables standard telephones to
automatically ring a designated extension by going off-hook. Digital telephones
cannot perform this feature, but they can receive Emergency Ringdown or Hotline
Service from standard telephones.
Emergency Ringdown is used in healthcare facilities, where it 205 CALLING
is used to assist callers who may not be able to complete a call RINGDOWN
by dialing. An example of an incoming Emergency Ringdown
call is shown on the right. The calling [DN] and "Ringdown" displays whether soft
keys are ON or OFF.
This same feature is also known as Hotline Service and is often used for telephones in
hotel/motel lobbies.
Group Listening
This feature enables you to set your telephone so that you and people near your
telephone can hear the called party over the speaker, but the called party can not hear
you. You can alternate between parties as long as the handset is off-hook.
To activate group listening
While off-hook on a call, hold down 6SNU. The Spkr LED lights red.
To deactivate group listening
Release 6SNU. The Spkr LED turns OFF. You can talk to the party through the
handset.
Strata DK Digital Telephone 9/00
53

Features
Handsfree Answerback
Handsfree Answerback
You can talk back to internal or incoming Tie Line calls without lifting the handset.
To receive a handsfree internal call
1. You hear a single long
The LED flashes green (incoming call). The Mic LED
tone, followed by the
lights steady red, indicating your microphone is active.
caller's voice.
The Spkr LED flashes red.
2. Do not lift the
If you have a speakerphone, you will have better
handset; speak toward
performance if you press the called [DN] button first.
the telephone in a
normal voice level.
Notes
A [DN] must be pressed (or the handset must be taken off-hook) to actually
answer the call. This is necessary before transferring or placing an internal call on
hold.
You can press 9RO or 9RO to control the volume of the Handsfree
Answerback caller's voice and ring tone. See Chapter 1The Grand Tour for more
information on volume control.
54
Strata DK Digital Telephone 9/00

Features
Handsfree Monitoring
Handsfree Monitoring
Calls placed on hold by an outside party may be monitored handsfree. This feature
frees you from having to hold the handset to your ear until the outside party returns to
the call, enabling you to take care of other tasks in the meantime.
To use handsfree monitoring
1. While on an off-hook
The Spkr LED lights red.
call, press and hold
6SNU.
2. Place the handset on-
The Spkr LED stays on and you can hear the distant
hook.
party through your telephone speaker.
3. Release 6SNU.
For privacy, press 0LF to turn your telephone's
microphone off. (Otherwise, your conversations may
be picked up.)
4. Lift the handset when
Note
Each station's 0LF can be set in system
the party returns.
programming to switch ON/OFF with one
touch, to switch OFF only while pressed and
held, or to be either ON/OFF at the start of
handsfree dialing. See your System
Administrator if you want the setting changed.
Strata DK Digital Telephone 9/00
55

Features
ISDN Outgoing Calling
ISDN Outgoing Calling
This feature enables you to make outgoing call using an Integrated Services Digital
Network (ISDN) trunk, provided that you are connected to a Strata DK424i, DK424
with software Release 4.0 or higher, or DK40i, and that you subscribe to ISDN lines.
ISDN trunks offer faster call connection setup, and they also provide more connection
circuits.
Making an ISDN outgoing call will either be handled automatically with a timer or by
you initiating the ISDN "Start" sequence. The method depends on your system's
programming. See your System Administrator to determine the method.
To make an outgoing call to an ISDN trunk
1. Access an outside CO
line
2. Dial the number.

3. Press 6WDUW.
The dialed digits will not be sent until you press this
button or until the timer expires.
Subaddress
Subaddress digits may be required for dialing another department, or to send a call to
equipment, such as a printer. If you need to enter subaddress digits, follow these
instructions:
To make an outgoing call with a subaddress to an ISDN trunk
1. Access an outside CO
line
2. Dial the number.

3. Press 6XE.
The 6XE button informs the system that the following
digits are the subaddress.
4. Enter the subaddress.
56
Strata DK Digital Telephone 9/00

Features
Message Waiting
5. Press 6WDUW.
The dialed digits will not be sent until you press this
button or until the timer expires.
Message Waiting
If you call a busy station [DN] or its user does not answer, you can leave a message
waiting indication at the station. The Msg LED at the called station flashes and the
user can call you back by pressing the 0VJ button with the flashing LED. (Voice mail
devices, as well as people, can leave message waiting indications.)
All telephones have a standard (fixed) 0VJ button/LED for receiving/retrieving
messages left by callers that called the station's [PDN]. Telephones that own [PhDNs]
can also have up to four additional (flexible) message waiting [PhDN/MW] buttons/
LEDs for receiving/retrieving messages left by callers that called the respective
[PhDNs]. To use the [PhDN] message waiting feature, your telephone needs to have
[PhDN/MWs].
Up to four message waiting indications and LCD messages can be left at each [DN] or
[PhDN] at one time. The fourth message and one of the LEDs is reserved for the
Message Center.
Message Waiting Light on [PDN]
To answer a Msg light
1. Press 0VJ, then lift
Your phone rings the station or voice mail device that
the handset.
set the indication. The LED continues to flash red.
If you reach a station
that is busy or does
not answer, go on-
hook and press 0VJ
again. The system
rotates to the next
message sender.
Strata DK Digital Telephone 9/00
57

Features
Message Waiting
The LCD can show
In the example (shown at
NO. 204
up to three stations
right), the display indicates
CALL 203-201+
that have left
that station DN [203] received
messages for the
a message signal from DN [201].
[PDN] and three for
The "+" indicates additional messages.
each of your
[PhDNs].
2. Press 6FUROO to
display them.
3. After receiving the
If the Msg LED continues to flash, you have more
message(s), place the
messagesrepeat the Steps to retrieve them. Voice mail
handset on hook.
devices may cancel the indication after a short delay.
To cancel the Msg light
Press 0VJ and lift the Your Msg LED turns OFF when the called party
handset.
answers.
Note
The called party must answerby either going
off-hook or by pressing 6SNUfor the
indication to be cancelled automatically.
Your Msg LED turns OFF without calling the
telephone or VM device.
...or [DN] + to
cancel the light. This
must be done for each
message recorded.
58
Strata DK Digital Telephone 9/00

Features
Message Waiting
Message Waiting Light on [PhDN/MW]
To respond to [PhDN/MW]
1. Press the flashing red
Your phone rings the station or voice mail device that
[PhDN/MW] LED.
left the message. If the called party or VM device
answers, the message waiting indication is cancelled
automatically. If there is no answer, hang up and try at
a later time. The red
[PhDN/MW] LED on your phone continues to flash.
2. After receiving the
If you have more messages, the red [PhDN/MW] LED
message, press 6SNU
continues to flash. To answer the next message, repeat
this procedure.
...or place the handset
on-hook.
To cancel [PhDN/MW]
1. Press [PhDN].
You hear a steady dial tone.
2. Enter .
The dial tone stops.
3. Press 6SNU.
The [PhDN/MW] LED turns OFF, indicating that the
message has been canceled.
Message Waiting Light on Another Telephone
To set a message waiting light on another telephone
1. Press [DN] and dial
You hear ringback or busy tone.
an internal number.
2. Press 0VJ or .
The Msg or PhDN/MW] LED
NO. 201
flashes red at the called
INT 203 MW SET
telephone. The Msg LED
lights steady red at your
telephone. The LCD displays
the station [203] where you
set a message waiting light.
Strata DK Digital Telephone 9/00
59

Features
Microphone Cut-Off
3. Press 6SNU.
The Msg LED on your
SENT 203
telephone turns OFF. The
JAN 01 SUN 12: 19
Msg or [PhDN/MW] LED on
the called telephone flashes
until the called party presses
the flashing 0VJ or [PhDN/
MW].
To cancel a message light set on another station
Press [DN] and dial plus the [PDN] or [PhDN] that has the message light set.
Microphone Cut-Off
This feature prevents callers from monitoring the sounds near your telephone when
your telephone receives a Handsfree Call or cuts-off the telephone microphone while
on a speakerphone call. When the feature is ON, the Microphn Cut-off LED lights
steady red and the Mic and Spkr LEDs do not light when your telephone is called.
When the feature is OFF, the Microphn Cut-off LED is not lit and your microphone
works. The 0LFURSKQ &XWRII functions on Handsfree Answerback and speaker
OCA calls for privacy.
To turn the microphone ON/OFF
Press 0LFURSKQ &XWRII to toggle between ON/OFF.
Off-hook Call Announce (OCA)
This feature enables you to call and speak through either the handset or the speaker of
an off-hook, busy digital telephone. The called station must be set in system
programming for this feature to work.
The calling station can be set in system programming for OCA to occur automatically
when calling a busy-off-hook station or by dialing an access code after receiving busy
tone. Automatic OCA only functions on Voice First Signaling systems. The following
procedure covers both calling options.
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Strata DK Digital Telephone 9/00

Features
Off-hook Call Announce (OCA)
Handset Off-hook Call Announce (HS-OCA) lets callers make an
announcement through the handset (or headset). No special hardware is required.
Speaker Off-hook Call Announce (SP-OCA) lets callers make an
announcement through the speaker of an off-hook, busy digital phone. The called
telephone must be equipped with optional hardware.
When you receive an HS-OCA call while you are on another
NO. 204
call, you hear a short warning tone (optional), followed by an
210 BUSY OVRD
announcement. You are the only one who hears the tone/
announcement. The station [210] sending the HS-OCA is displayed on your LCD.
Stations in the DND mode cannot receive OCA calls unless the calling station is
programmed for DND Override.
While on a speaker OCA call, 0LF and 0LFURSKQ &XWRII can be used to prevent an
OCA caller from listening to your conversation with the original party (see
"Microphone Cut-Off" on Page 60).
To make an OCA call (Voice First Signaling)
Lift the handset and dial the [DN]. You hear a single tone (optional) or nothing
and can talk to the station (Automatic OCA).
Note
If you receive busy tone, press to OCA the station
NO. 203
and talk. An optional tone is heard at the busy station,
205 BUSY OVR
indicating that you are connected on an OCA call.
To make an OCA call (Tone Signaling)
1. Lift the handset and
You may hear busy or ring tone.
dial the [DN].
2. If you hear busy tone,
If you hear busy or ring tone after dialing the first digit
press and speak to (2 or 1), disregard the tone and dial the second digit to
the called station
OCA the called telephone.
...or if you hear a ring
If you still hear a busy tone after dialing 21 or 12, the
tone, press and
called telephone is either busy on a speakerphone call
speak to the called
or does not have the OCA option set in system
station.
programming. Either condition blocks OCA.
Strata DK Digital Telephone 9/00
61

Features
Off-hook Call Announce (OCA)
HS-OCA
To answer an HS-OCA talkback call
Press and hold 0LF
This puts the original party on hold and you are
connected to the HS-OCA call for as long as you press
0LF.
When you release 0LF, the HS-OCA party can not
hear you, but you can still hear the original and HS-
OCA parties.
...or +62&$
You are connected to the party that has sent the HS-
7DONEDFN.
OCA call. The original party is on hold.
Note
Press the same
HS-OCA Talkback acts as an ON/OFF switch between
button to toggle
the two parties.
between parties.
To disconnect an HS-OCA call to your station
Press 6SNU. The HS-OCA call disconnects.
SP-OCA
To answer an SP-OCA call
Speak toward the microphone of your phone. You may want to hold your hand
over the handset mouth piece to prevent the other party from hearing you.
To disconnect an SP-OCA call to your station
Press 6SNU. The SP-OCA call made to your station disconnects.
62
Strata DK Digital Telephone 9/00

Features
Override Calls
Override Calls