Telecommunication Systems Division
Digital Business Telephone Systems
Digital Telephone
User Guide
(includes LCD, Add-on Module, and Direct Station Selection Console)
September 2000

Publication Information
© Copyright 2000
Toshiba America Information Systems, Inc.
Toshiba America Information Systems, Inc.,
Telecommunication Systems Division
Telecommunication Systems Division, reserves the right,
without prior notice, to revise this information publication for
All rights reserved. No part of this manual, covered by the
any reason, including, but not limited to, utilization of new
copyrights hereon, may be reproduced in any form or by any
advances in the state of technical arts or to simply change the
means--graphic, electronic, or mechanical, including
design of this document.
recording, taping, photocopying, or information retrieval
Further, Toshiba America Information Systems, Inc.,
systems--without express written permission of the publisher
Telecommunication Systems Division, also reserves the right,
of this material.
without prior notice, to make such changes in equipment
Strata is a registered trademark of Toshiba Corporation.
design or components as engineering or manufacturing
Stratagy is a registered trademark of Toshiba America
methods may warrant.
Information Systems, Inc.
DKA-UG-DKTEL-VD
Trademarks, registered trademarks, and service marks are the
4016168
property of their respective owners.
Version D.2, September 2000
Version D.1, June 2000
Version D, August 1999
Version C.1, May 1999
Version C, April 1998
Version B, October 1997
Version A, September 1996

Introduction
This guide describes how to use the 2000-series digital telephones for Strata DK
systems. Models covered in this user guide include digital telephones equipped with a
Liquid Crystal Display (LCD) and/or speakerphone, as well as the full-duplex digital
speakerphone. Also discussed are Digital Add-on Modules (DADMs) and the Direct
Station Selection (DSS) Console. The Strata DK systems which support this
equipment are:
DK14
DK16e/16
DK40i/40
DK424i/DK424/DK280 (Release 3.0 or higher)
Note
This user guide incorporates the information in the Strata DK's Liquid Crystal
Display Digital Telephone User Guide and the Add-on Module and Direct
Station Selection Console User Guide. Those guides are discontinued.
Strata DK Digital Telephone 9/00
vii

Introduction
Organization
Organization
Chapter 1 The Grand Tour provides an overview of the equipment, buttons,
Light Emitting Diodes (LEDs), and LCDs.
Chapter 2 Features describes the available digital telephone features in
alphabetical order. Detailed instructions on using each feature are covered.
Chapter 3 LCD Operation includes an explanation of the Control button and
Soft Key operations. Features which are available only on the LCD digital
telephone are presented alphabetically and include detailed LCD displays.
Chapter 4 Full-duplex Speakerphone includes instructions for operating this
phone, as well as the external microphone attachment.
Chapter 5 Add-on Module/DSS Console describes the DADM and DSS
console features and buttons.
Appendix A Access Codes provides instructions for programming a sequence
of steps or access codes onto feature buttons. It includes CO Line Access Codes,
Paging Group Codes, Feature Access Codes (User Programmable Buttons), and
Speed Dial Access Codes.
Appendix B Centrex Application describes the Centrex features which may be
available with your Strata DK system.
Appendix C Button Labels lists the feature button designations of the 2000-
series digital telephone models.
Appendix D International Settings shows the proper DIP switch settings for
various countries.
How to Use This Guide
We suggest that you read this entire guide and get acquainted with the Strata DK
digital telephones and its features. Once you become acquainted with the basic
features, you can use this guide in conjunction with the Digital Telephone Quick
Reference Guide.
viii
Strata DK Digital Telephone 9/00

Introduction
How to Use This Guide
Conventions
Letters in [brackets] represent buttons which have Directory Numbers on them. For
example:
Conventions
Description
Elaborates specific items or references other information. Within
Note
some tables, general notes apply to the entire table and numbered
notes apply to specific items.
Important!
Calls attention to important instructions or information.
Advises you that hardware, software applications, or data could
CAUTION!
be damaged if the instructions are not followed closely.
Alerts you when the given task could cause personal injury or
WARNING!
death.
Represents any Directory Number button, also known as an
[DN]
extension or intercom number.
Represents any Primary Directory Number button (the extension
[PDN]
number for the telephone).
Represents any Secondary appearance of a PDN. A PDN which
[SDN]
appears on another telephone is considered an SDN.
Represents any Phantom Directory Number button (an additional
[PhDN]
DN).
$ULDO %ROG
Represents telephone buttons.
Shows a multiple PC keyboard or phone button entry. Entries
without spaces between them show a simultaneous entry. Example:
Plus (+)
Esc+Enter. Entries with spaces between them show a sequential
entry. Example: # + 5.
Tilde (~)
Means "through." Example: 350~640 Hz frequency range.

Denotes the step in a one-step procedure.

Denotes a procedure.
Grey words within the printed text denote cross-references. In the
See Figure 10
electronic version of this document (Strata DK Library CD-ROM or
FYI Internet download), cross-references appear in blue hypertext.
Strata DK Digital Telephone 9/00
ix

Introduction
Related Documents/Media
Action/Response
The left column gives you
The right column gives the immediate response to your
single or numbered steps
action. This column also includes additional notes and
that you need to perform a
comments.
procedure.
Related Documents/Media
Note
Some documents listed here may appear in different versions on the
CD-ROM, FYI, or in print. To find the most current version, check the
version/date in the Publication Information on the back of the document's title
page.
Refer to the following documents for more information:
Digital Telephone Quick Reference Guide provides a quick reference for
frequently-used digital telephone features.
PC/Data Interface User Guide explains all the procedures necessary to operate
stand-alone data interface units in the data mode for printer sharing and modem
pooling. Also covers connection to a PC with a Telephone Application
Programming Interface (TAPI).
System Administrator Guide gives instructions for the System Administrator to
manage the system. Contains instructions for Station Relocation, System Speed
Dial, and other features only activated by the System Administrator.
For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current
Strata DK documentation and enables you to view, print, and download current
publications.
x
Strata DK Digital Telephone 9/00

The Grand Tour
1
This chapter familiarizes you with the controls and indicators located on your digital
telephone. Understanding the function of the feature buttons and their associated
LEDs will improve your efficiency in using the telephone and will help you take
advantage of all of the benefits your telephone offers.
Toshiba digital telephones incorporate state-of-the-art telecommunications technology
and provide a vast array of calling features. They are easy to operate, and all features
are accessed with a feature button or a brief access code.
If your telephone is equipped with an LCD, information and feature prompting makes
call handling more efficient and provides easy access to frequently-used features.
Abbreviated feature prompts guide you through specific tasks.
In addition to the standard features, the LCD telephones provide Alphanumeric
Messaging, Busy Lamp Field (BLF) Identification, Central Office (CO) Line
Identification, Timed Reminders with Messaging, Speed Dial Memo Directory
Dialing, User Name/Number, Call Duration, Date/Time of Day displays, and the
ability to display names and telephone numbers of outside, incoming callers.
Telephones equipped with a speakerphone, enable you to make and receive outside
and internal calls without lifting the handset.
Strata DK Digital Telephone 9/00
1

The Grand Tour
Digital Telephone Models
Digital Telephone Models
Feature operations in this guide use the button designations for the 2000-series
models.
The following telephone models belong to the 2000-series (see Figure 1 on Page 3):
DKT2010-S (10-button speakerphone model that enables users to answer internal
calls without lifting the handset)
DKT2010-SD (10-button model equipped with a LCD and a speakerphone which
enables users to make and receive outside and internal calls without lifting the
handset)
DKT2020-S (20-button speakerphone model which enables users to make and
receive outside and internal calls without lifting the handset)
DKT2020-SD (20-button speakerphone model equipped with an LCD, and a
speakerphone which enables users to make and receive outside and internal calls
without lifting the handset)
DKT2020-FDSP (20-button speakerphone model equipped with an LCD, a
speakerphone, and a jack for an External Microphone)
DKT2001 (digital single line telphone). Refer to the Strata Digital Line Telephone
User Guide for operating instructions.
2
Strata DK Digital Telephone 9/00

The Grand Tour
Buttons
Buttons
LCD Display
Handset
LCD Control/Soft
Key Buttons
Red/Green
LED Indicators
Dial Pad
Flexible Buttons
0539
Fixed Buttons
Microphone Location
Figure 1
20-button Digital Speakerphone with LCD
Strata DK Digital Telephone 9/00
3

The Grand Tour
Buttons
Buttons
There are two sets of buttons, fixed and flexible. The fixed buttons (e.g., 0LF, 0VJ,
5HGLDO, +ROG, &RQI7UQ, 9RO , and 9RO ) are standard to every Strata DK 2000-
series telephone (see Table 1). The flexible buttons consist of Directory Number
(Primary, Secondary, Phantom) and feature buttons. The number of preprogrammed
flexible buttons varies by telephone.
Fixed Buttons
The fixed buttons are located on your dial pad and enable you to perform standard
functions quickly and easily.
Table 1
Fixed Button Definitions
Button
Definitions
&QI7UQ
Press to set up conference and transfer calls (see "Conference Calls" on Page
(Conference/
45).
Transfer)
Press once to hold internal or outside calls. The Line
HOLD LINE 10
LED flashes green at the internal hold rate.
JAN 01 SUN 12:19
...or press twice to enable Exclusive Hold. The Line
LED flashes green at the exclusive hold rate.
Exclusive Hold enables you to place a call on hold so that only you or somebody
using a Call Pickup code at another station can retrieve it.
+ROG
To retrieve a call on hold:
Press /LQH or [DN] which is on hold
...or if the call is on Exclusive Hold, from another station dial plus your [DN],
or dial plus the CO line number (001~200) that the call is held on.
If a call is not retrieved by a certain time (set in
HOLD LINE 201
system programming), it recalls back to your phone.
LINE 10 RECALL
You hear repeated recall tone (or if you are on the
phone, you hear recall tone twice).
4
Strata DK Digital Telephone 9/00

The Grand Tour
Buttons
Table 1
Fixed Button Definitions (continued)
Button
Definitions
If the held party hangs up, the call is released and the CO provides a hold-
release signal.
+ROG (continued)
If your telephone is programmed for Automatic Hold, existing calls are
automatically placed on hold when you answer a call or make another call. (See
"Automatic Hold" on Page 26.)
A different call can be held on each [DN] or
/LQH
CO LINE 02
button on your phone. Each time you
HOLD
press 6FUROO, a different [DN] or /LQH is
selected. The selected button's LED flashes
rapidly and your LCD displays information for
the call holding on that button (samples shown
DN
202
at right).
HOLD
Press to toggle the microphone ON/OFF while the telephone is in use. The LED
indicates the status of the microphone.
The microphone and accompanying LED are always ON when receiving "voice
first" internal [DN] calls to enable Handsfree Answerback and OFF if you receive
a ring-first call. Mic may be ON/OFF when placing an on-hook CO line or
0LF
internal [DN] call.
(Microphone)
Each station's Mic can be set in system programming to switch ON/OFF with
one touch, to switch OFF only while pressed and held, or to be either ON/OFF
at the start of handsfree dialing.
To talkback to an HS-OCA call, press and hold Mic and talk over your telephone
handset/headset. The LED and microphone remain OFF during OCA talkback
operation (see "HS-OCA" on Page 62).
Mic functions on Handsfree Answerback and OCA calls for privacy.
0VJ
When Msg LED flashes, press 0VJ to call back the station or voice mail device
that activated the LED (see "Message Waiting" on Page 57). This is the
(Message)
telephone's [PDN] message waiting button.
Press the same [DN] or /LQH that you used to dial the original number. Press
5HGLDO
5HGLDO. The last number called is redialed.
If you have Automatic Line Selection, you must first lift the handset.
Strata DK Digital Telephone 9/00
5

The Grand Tour
Buttons
Table 1
Fixed Button Definitions (continued)
Button
Definitions
Press to toggle the speaker ON/OFF. The LED indicates the status of the
speaker.
6SNU
(Speaker)
6SNU must be pressed and held down when switching from Handset to
Speakerphone mode.
Also selects a line or the internal [PDN] if programmed for auto preference in
system programming. Can be used to disconnect on-hook speakerphone calls.
9RO
9RO
Press to adjust volume levels (see "Volume Controls" on Page 12).
Flexible Buttons
All flexible buttons must be programmed for your telephone in system programming
and vary for individual telephones. If a button does not appear on your display or
telephone keystrip label, see your System Administrator for button assignments.
Line Buttons
You may have buttons designated as /LQH and/or 3RROHG /LQH *US which enable
you to directly access outside Central Office (CO) lines. 3RROHG /LQH *US enables
you to access available CO Lines from a group of lines appearing under one button.
If your telephone does not have a /LQH or 3RROHG /LQH *US button and you want to
access outside CO lines, you can use access codes. For a listing of these codes, see
"Access Codes" on Page 133.
6
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The Grand Tour
Buttons
Directory Number [DN] Buttons
The [DN] buttons consist of: [PDNs], [SDNs], and [PhDNs]. They are used to initiate
or answer a call and are known as your extension or intercom number(s). You can
have multiple [DN] buttons on your telephone (see Figure 2), including [DNs]
belonging to another telephone, [SDNs].
Incoming calls ring your telephone's [PDNs] from the top down. For example,
incoming calls to Station 10's [PDNs] first ring the "10-1" button, then "10-2," and
finally "10-3." Your [PDN] is considered busy only when all of the [PDNs] are being
used by your telephone or other telephones, and/or when your telephone is on any type
of CO Line or [DN] call.
If you have an LCD telephone, you can find out the actual
Directory Number of a [DN] button by pressing the [DN] you
DN = 210
want to display and dialing . The number ()
displays.
Table 2
Directory Button Definitions
Button
Definitions
Press to answer a call to the Primary Directory Number or to initiate a
[PDN]
phone call. The [PDN] is specifically your Extension Number or Intercom
Primary Directory
Number. Your telephone can have up to four [PDN] buttons with your
Number
number. You can set Call Forward and Voice Mail ID code for your [PDN].
[SDN]
A [PDN] of another telephone which appears on your telephone is
Secondary Directory
considered a [SDN]. You cannot set Call Forward and Voice Mail ID code
Number
for [SDNs] on your telephone.
Up to eight Phantom Directory Numbers can be dedicated to a station or
shared by a group of stations. One example of a Phantom Directory
Number application is when it is used as a common phone number for an
[PhDN]
entire department. For instance, when the [PhDN] appears on a group of
Phantom Directory
telephones, such as the Sales Department, it will ring on all of the
Number
telephones of the group when it is called. You can only set Call Forward
and Voice Mail ID code for [PhDNs] that are owned by your telephone. You
can have a separate message waiting button and mailbox for up to four
[PhDNs] on your telephone.
Strata DK Digital Telephone 9/00
7

The Grand Tour
Buttons
2516
54
58
Phantom Directory Numbers
51
51
[PhDNs]
50
MW/50
50
11-1
10-1
Secondary Directory Numbers
[SDNs] of Station 11
11-2
10-2
Calls to Station 11 can be originated
10-1
10-3
or answered by Station 10 by
pressing the 11-1 or 11-2 button.
10-2
11-1
10-3
11-2
Station 10's Primary Directory
Numbers [PDNs]
Station 10
Station 11
Figure 2
Multiple Directory Numbers Example
Feature Buttons
Preprogrammed feature buttons can be assigned to your telephone and vary for
individual telephones. See Table 18 on Page 139 for a list of all the possible feature
buttons.
If a button does not appear on your display or telephone keystrip label, see your
System Administrator for button assignments.
If your telephone has not been programmed for a 6SHHG 'LDO button, you can
substitute the key in any of the procedures that appear in this guide.
8
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The Grand Tour
LCD
LCD
In its idle state, the 32-character LCD feature on your digital telephone gives you an
accurate desk clock and calendar combination. When you have an outside call in
progress, an elapsed time display gives a constant reminder of the call duration.
Alphanumeric messaging capability is also provided (see "Messages, Memos, and
Name Display" on Page 101). All display functions occur automatically as call
processing proceeds.
A "+" next to the LCD readout (sample shown at right) on
CF-A 201-203+
your telephone indicates there is more data in memory. Press
JAN 01 TUE 12: 19
6FUROO to advance through the information. Press 3DJH to
switch from the CF display to the User Name display.
All LCD examples in this user guide are shown with Soft Keys turned OFF. If your
telephone has Soft Keys turned ON, the displays may be different (e.g., the
information on rows 1 and 2 is reversed), but they still enable you to follow the steps
in this guide.
LCD Buttons
There are two sets of buttons available with the LCD, Control and Soft Key (see
Figure 3). The Control buttons consist of the Mode, Page and Scroll functions, while
the Soft Keys offer access to frequently-used features that appear as abbreviated
prompts above the Control buttons.
Soft Key Prompts
TRNS
CONF
PGE
Mode
Page
Scroll
Soft Key and Control Buttons
0622
Figure 3
LCD Buttons (with sample Soft Keys)
Strata DK Digital Telephone 9/00
9

The Grand Tour
LED Indicators
Both sets of buttons cannot be active at the same time.
Soft Keys are active when the Soft Keys are turned on and the telephone is active
(on a call).
Control buttons are active when the Soft Keys are turned off and/or the telephone
is idle.
(See Chapter 3 LCD Operation for an explanation of how to use these buttons.)
LED Indicators
Each line and feature button has a LED next to it which indicates the status of the line
or feature associated with the button.
Line LEDs light red or green and flash at varying rates to indicate call status (see
Table 3).
Table 3
LED Indicators
Your Station (Green)
Other Station (Red)
Use
Interval Rates
Line or [DN] In-Use
2 seconds on, 1/8 second off
steady
(access outside line)
-- 1/8 second ON/OFF
Incoming Call
1 second on at 10 pulses/second
one second ON/OFF
(while ringing)
--1 second OFF
Hold (outside line)
If using 3RROHG /LQH *US, the hold
4 pulses/second for 1/8 second
1/2 second ON/OFF
indication is only at the station that
ON/OFF
places the call on hold.
Hold Consultation
(during consultation/transfer to another 10 pulses/second
steady
station)
Hold Exclusive (outside line)
10 pulses/second
steady
Hold Recall
1 second at 2 pulses/second,
(when held call recalls your idle
flashes
1 second at 10 pulses/second
station)
10
Strata DK Digital Telephone 9/00

The Grand Tour
On-hook/Off-hook
Table 3
LED Indicators (continued)
Your Station (Green)
Other Station (Red)
Use
Interval Rates
1 second at 2 pulses/second, 1
Hold Exclusive Recall
steady
second at 10 pulses/second
Internal Call
Your [PDN] flashes 10 pulses/
[SDN] red flashing or
(while station ringing)
second--1 second off
green ringing
Busy Station Transfer
(outside call transferred to your busy
4 pulses/second, 1/8 second ON/
3/4 second on, 1/8
station from a designated station or
OFF
second OFF
AA)
After disconnecting first call...
10 pulses/second
2 pulses/second
Alert Signal
.5 seconds
4 seconds
Conference
10 pulses/second
steady
On-hook/Off-hook
Some procedures in this user guide instruct you to perform a step while "on-hook" or
"off-hook." These terms refer to the position of the handset. "Off-hook" indicates that
the handset should be lifted off of the telephone cradle. "On-hook" indicates that the
handset should remain in the cradle and should not be lifted.
Strata DK Digital Telephone 9/00
11

The Grand Tour
Volume Controls
Volume Controls
Your telephone has a volume increase and decrease button for controlling speaker and
handset volume levels.
You must hold down either button (9RO /9RO ) for at least 1/8 second for any
volume change to occur. If you continually hold down either button, the volume
continually changes about every half second until the level limit is reached.You hear
ring tone as long as you press a Volume button when your telephone is idle.
The method for changing feature volume varies. Some features can be adjusted using
only the 9RO /9RO (see Table 4) and others require additional buttons (see Table 5
on Page 13).
Table 4
Using only Vol /Vol
Phone
Feature
Comments
Status
Ring Tone Volume/Incoming
Adjusting the ring tone volume also changes the volume
On-hook,
Handsfree Answerback and
level of incoming Handsfree Answerback and Speaker
Idle
Speaker OCA
OCA calls before they are answered by pressing a [DN].
After a call is terminated and the handset is on-hook, the
volume level returns to the "original" level for the next call.
Handset Receiver
Off-hook
This "original" level can be adjusted to higher/lower in
system programming.
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The Grand Tour
Volume Controls
Table 5
Using Vol /Vol with Other Buttons
Phone
Feature
Press
Comments
Status
The Mic LED flashes about six times
While pressing,
while setting the sensitivity. When the
On-hook/
hold 0LF and 9RO
microphone is set for the lowest or
Microphone Sensitivity
Off-hook
9RO for three normal sensitivity, the Mic LED lights
seconds.
steady when the telephone is busy on a
speakerphone call.
While pressing,
On-hook/
The tones are received over the
hold 5HGLDO and
Off-hook
handset/headset and speaker.
Handset/Headset Call
9RO
Waiting Tone
While pressing,
On-hook/
The tones are received over the
hold 5HGLDO and
Off-hook
9RO
speaker.
Muted Tone Burst
[DN] followed by
Tone sent for Busy or DND
You hear the muted tone for 15 seconds
On-hook
then
Override, Call Transfer
9RO
or until disconnected by pressing 6SNU.
/9RO

with Camp-on, etc.
Your phone rings for 15 seconds or until
Ringing, Handsfree

disconnected by pressing 6SNU.
followed
Answerback, and Speaker
On-hook
Enables you to check if you can hear
by 9RO
/9RO

OCA.
ringing at a distance from your
telephone.
After you press a [DN], you hear dial
On-hook, [DN] followed by
tone.
Speaker
idle
9RO /9RO
Adjusts Internal and CO Dial Tone,
Background Music.
Strata DK Digital Telephone 9/00
13

The Grand Tour
Volume Controls
14
Strata DK Digital Telephone 9/00

Features
2
This chapter lists all the digital telephone features in alphabetical order beginning on
Page 20. These features can be performed on 2000-series digital telephones equipped
with or without LCDs. Features which require a telephone equipped with a
speakerphone are noted.
Before You Begin
If you are a new user of the Strata DK digital telephone, you need to find out if your
telephone has been set up for Automatic Line Selection and Ringing Line Preference.
You will also need to know if your telephone has tone or voice first signaling when
you receive an internal call:
Tone Signaling rings.
Voice First Signaling does not ring; instead you hear a long tone, then the caller's
voice.
Each of these features are enabled in system programming and determine how you
will make and answer calls on your telephone.
Strata DK Digital Telephone 9/00
15

Features
Before You Begin
Automatic Line Selection
You have Automatic Line Selection, if you hear dial tone and
NO. 201
the [DN], Line, or Pooled Line Grp LED lights steady green.
USING LINE 11
The LCD displays the station number (201) and the seized CO
line (sample shown at right).
Lift the handset or press 6SNU.
You do not have Automatic Line Selection, if you hear silence.
Press an available [DN] or /LQH before dialing.
Ringing Line Preference
You have Ringing Line Preference, if you can answer a line ringing your station by
lifting the handset or pressing 6SNU. You do not have Ringing Line Preference, if you
have to press the button associated with the ringing call (flashing LED) to answer the
call.
If your telephone does not have Automatic Line Selection, press the flashing [DN] or
/LQH first, before using the handset or 6SNU.
Signaling
If you hear a long tone, followed by a caller's voice, you have Voice First Signaling.
Talk in the direction of your telephone
...or answer the call as you normally would using either the handset or 6SNU.
If you hear successive ring tones, you have Tone First Signaling.
Lift the handset or press 6SNU.
Note
You can change to the alternate signaling method when making a call on a
call-by-call basis by pressing after dialing an internal telephone number.
16
Strata DK Digital Telephone 9/00

Features
Quick Reference
Quick Reference
The following is a quick reference chart for using your telephone's standard features.
Making an Internal Call
1. Lift the handset or
press 6SNU
...or if you do not
have Automatic Line
Selection, press a
[DN].
2. Dial a directory
NO. 203
number (201).
201
3. When finished with
the call, hang up or
press 6SNU.
Making an Outside Call
1. Lift the handset or
NO. 203
press 6SNU
USING LINE 6
...or if you do not
have Automatic Line
Selection, you must
also:
Strata DK Digital Telephone 9/00
17

Features
Quick Reference
press /LQH
...or 3RROHG /LQH
*US
...or [DN], then enter
a CO line or line
group access code
(see "CO Line Access
Codes" on Page 133).
2. Dial the telephone
The LED flashes green and
NO. 203
number.
the digits are displayed as you
5551374
dial.
The display automatically
NO. 203
changes from dialed number
00: 13: 23
to elapsed time after a
programmed period. After
you hang up, elapsed time is
displayed for 15 seconds and
then changes to date/time
display.
3. When finished with
the call, hang up or
press 6SNU.
Making an Outside Call to an ISDN Trunk
1. Access an outside CO
line
2. Dial the number.

3. Press 6WDUW.
The dialed digits will not be sent until you press this
button or until the timer expires. See "ISDN Outgoing
Calling" on Page 56 for more information on ISDN
calls.
18
Strata DK Digital Telephone 9/00

Features
Quick Reference
On-Hook Dialing
1. Press 6SNU (if you
have Automatic line
selection).
2. Access an outside line
and dial a telephone
number.
3. Lift the handset when
Note
If you have a full speakerphone, you do not
the called party
have to lift the handset.
answers.
4. When finished with
the call, hang up or
press 6SNU.
Answering Calls
When you receive an incoming call, the LCD displays either
NO. 203
the CO line (10)
LINE 10 RINGING
... or the station's [PDN] (210).
NO. 203
210 CALLING
Lift the handset or
The green LED changes from incoming call rate to the
press 6SNU
in-use rate. Your LCD displays the answered line.
...or if you do not
For information on Caller ID/ANI/DNIS LCD displays
have Ringing Line
for incoming calls, see Chapter 3 LCD Operation.
Preference, press the
flashing [DN], /LQH,
or 3RROHG /LQH *US
and lift the handset.
Strata DK Digital Telephone 9/00
19

Features
Account Code Calls
Incoming Call Notification
Muted ringing while you are on a call indicates an incoming call. If another call comes
in during the first call, release, transfer, or place the call on hold, then answer the
second call.
Press 5HOHDVH DQG $QV
...or hold down the hookswitch for about one second.
Account Code Calls
Entered before or after a call, Account Codes (i.e., Forced, Voluntary) can be used for
a variety of reasons including billing, tracking, and line restriction applications.
Account Codes are recorded by the system and can, along with the details of the calls,
be printed on a Station Message Detail Recording (SMDR) report.
Forced Account Codes (Verified/Non-Verified)
Some applications require you enter an Account Code, called a Forced Account Code,
before dialing a telephone number.
If the system is set for Verified Account Codes, station users must enter specific codes
when entering the Forced Account Code(s) or the call does not execute. Verified
Account Codes are established in system programming or by designated stations.
To dial using a Forced Account Code Emergency Override of Forced Account Codes
You can bypass Forced Account Code requirements with three emergency numbers,
including 911. See your System Administrator for these numbers:
1)
911
2)
_______
3)
_______
20
Strata DK Digital Telephone 9/00

Features
Account Code Calls
Voluntary Account Codes (Verified/Non-Verified)
Voluntary Account Codes are usually optional. They can be entered after accessing a
CO line or during a call, to keep track of the call for client billing purposes.
An exception is a Voluntary Account Code which is required to change the Toll
Restriction classification of your station. The code gives you access to telephone
numbers outside your usual dialing area and must be entered prior to dialing the
telephone number. As an example, if your station is restricted to local area calls, you
can make out-of-state calls by using a Voluntary Account Code set in system
programming.
If the system is set for Verified Account Codes, station users must enter specific codes
when entering the Voluntary Account Code(s) or the code is not validated for the
SMDR call report.
To dial using a Voluntary Account Code
1. After accessing a CO
Your conversation is not
NO. 204
line, press $FFRXQW
interrupted.
ENTER ACCT CODE
&RGH
Note
If the Voluntary
...or 6SHHG 'LDO +

Account Code is not
required to dial out,
...or if your
the account code can
telephone does not
be entered during a
have a speed dial
call.
button.
2. Enter the Account
When your station is set for
NO. 204
Code.
Verified Account Codes, you
CODE VERIFIED
hear a half second
confirmation tone if the code
is valid.
The outside party is not able to hear any tones (e.g.,
confirmation tones) when the Account Code digits are
being entered. If your station is programmed not to
verify Account Codes, you do not hear a confirmation
tone.
Strata DK Digital Telephone 9/00
21

Features
Alarm Reset
If the code is invalid, you hear
NO. 204
two short tones.
CODE NOT VALID
3. Dial another account
The last code entered is recorded.
code by repeating
Steps 1 and 2.
4. Dial a telephone
Any digits dialed after the code is entered in Step 2 is
number.
treated as part of a telephone number.
Alarm Reset
Your Strata DK system can be connected to a facility alarm system. All telephones
produce a startling tone whenever this alarm is activated.
To reset the alarm
Press $ODUP 5HVHW.
Alert Signaling
Alert Signaling enables you to send an alert sound to a predesignated (partner) station
by pressing a single button. This feature is based on the "buzz" key, where, for
example, a manager might alert his/her administrative assistant to enter the office.
You can have as many as four $OHUW 6LJQDO(s) to send or receive an Alert Signal to/
from other telephones. An Alert Signal is sent even if the alerted telephone is busy
(on/off-hook) or in the DND or Call Forward mode.
To send an Alert Signal
Press $OHUW 6LJQDO. An alert tone sounds at the designated station.
22
Strata DK Digital Telephone 9/00

Features
Attendant Console Calling
Attendant Console Calling
Up to four Attendant Consoles can be installed per system. There can be up to three
ways to call the Attendant Console, depending upon system programming.
To call any attendant console
Press a [DN] + .
The call rings the Attendant Console's button. Dial
calls rotate between the consoles if more than one
console is installed.
To call a specific console
Press a [DN] + the
The call rings the console's ,Q'1 (incoming [DN]
console's [DN].
button). Your System Administrator can provide the
Attendant Console(s) ,Q'1s.
To call all consoles for an emergency
Press a [DN] + the
The call rings the (PJU button on all attendant
emergency access
consoles.
code .
Automatic Busy Redial (ABR)
After reaching a busy outside number, you can activate ABR so that the Strata DK
system automatically redials the number at regular intervals. If the system redials an
outside number that is still busy, ABR resets and tries again. This feature may not be
allowed on some (or all) lines in your system--depending on the telephone line type
connected.
ABR is not attempted while your station is busy, but continues
NO. 202
to time-out. The system inserts a pause (P) on your LCD
P555
3700
before redialing the number.
Strata DK Digital Telephone 9/00
23

Features
Automatic Busy Redial (ABR)
To activate ABR
1. When you reach a
The LED flashes red.
busy number, press
$XWR %XV\ 5HGLDO
...or &QI7UQ + .
You hear confirmation tone.
2. Hang up
NO. 202
...or press 6SNU.
ABR
SET
3. The system redials,
up to 15 times, every
30 or 60 seconds
(depending on system
programming).
4. Your telephone
The [DN] or Line and Spkr LEDs flash green.
receives ring tone,
when ABR dials the
number and it is
available.
5. Lift the handset or
If you do not pick up the handset or press 6SNU within
press 6SNU and wait
30 seconds after a connection is made, you hear a
for the party to
muted ring for another 30 seconds, then the call
answer.
disconnects.
To cancel ABR
Press $XWR %XV\ 5HGLDO
...or [DN] + .
24
Strata DK Digital Telephone 9/00

Features
Automatic Callback (ACB)
Automatic Callback (ACB)
After reaching a busy/DND station, you can set ACB to have the system call you back
when the called station becomes available. You can also set ACB to place you in a
queue for an available CO line, if you reach a line group in which all lines are busy.
To set ACB
1. After reaching either
You hear busy tone, followed
NO. 204
a busy/DND station
by dial tone (two secs.), then
INT 210 ACB SET
or CO line, press
busy tone.
$XWR &DOOEDFN
When you set ACB at a busy
...or .
station, its number (210)
displays.
When you set ACB at a busy
line group, its access code
NO. 204
number (801) is displayed.
INT 801 ACB SET
2. Hang up
You can make other calls while waiting for the called
station/line to become available.
...or press 6SNU.
3. Your telephone rings
For busy/DND station: the
NO. 204
at a fast rate when the
[DN] LED flashes green
210 ACB
called station or CO
(incoming call). The station
line becomes idle.
number you called (210)
displays.
For busy CO line: the [DN]
NO. 204
LED from which you
LINE 3 ACB
attempted to first access the
line flashes red (incoming call
rate). The seized line's
number (3) displays.
Strata DK Digital Telephone 9/00
25

Features
Automatic Hold
4. Answer within three
After you answer, you hear a single tone, and the LED
rings to prevent the
flashes green (in-use).
callback from being
If you hear a busy tone after answering a callback, the
cancelled.
called party is already on another call or the line has
already been seized or has received an incoming call.
Your request is not cancelled. You will be called again
the next time a line becomes idle.
5. If you were
If the original call was made using LCR, the telephone
attempting to make an
number is automatically dialed.
outside call and did
not use LCR, you
must now redial the
telephone number.
To cancel ACB (to busy or DND station)
Press $XWR &DOOEDFN or [DN] + .
Automatic Hold
Automatic Hold enables you to automatically place a call on hold by pressing another
outside /LQH or a [DN] button--there is no need to press +ROG. You can also switch
between calls without having to press +ROG. Your telephone must be programmed for
this feature, otherwise existing calls drop if you do not press +ROG before answering
or making another call.
To use Automatic Hold
While on a call, press another /LQH or [DN] to receive/originate a new call. The
LED of the accessed line flashes (in-use). The first call is put on hold and the LED
flashes (on-hold).
To switch between calls
Press /LQH or [DN] of the held call. The LED of the line just accessed flashes (in-
use). The LED of the Line or [DN] placed on hold flashes (on-hold).
26
Strata DK Digital Telephone 9/00

Features
BGM Over Telephone Speakers
BGM Over Telephone Speakers
BGM over external speakers is controlled by the System Administrator. If BGM is
enabled, you can turn it ON/OFF for your individual station speaker.
To enable/cancel BGM on your telephone speaker
Press 7HO 6HW 0XVLF to toggle BGM ON/OFF.
...or press a [DN] + + 6SNU to turn BGM ON and press a [DN] + +
6SNU to turn it OFF (ignore busy tone after dialing and ).
Call Forward
If your telephone has more than one [DN], you can assign Call Forward destinations
for each [DN] on your telephone (up to one [PDN] and eight [PhDNs]. Each [DN] can
be independently set for a different Call Forward feature. Call Forward must be set
before the call is received and has priority over the Station Hunt feature.
To set call forward from a [PDN] or [PhDN]:
You must set the call forward from your telephone.
Your telephone must be programmed as the owner of the [PDN] or [PhDN].
Note
If you hear a re-order tone when following any of the Call Forward steps, your
telephone is not the owner of the [PDN]/[PhDN].
If Call Forward is set, the following calls to your station forward (except in Call
Forward-External mode):
Internal calls (Handsfree and OCA calls optionally may or may not)
Auto Attendant calls
CO lines calls that ring only your station
Transferred CO line or station calls
CO lines that ring more than one station do not forward.
Strata DK Digital Telephone 9/00
27

Features
Call Forward
Call Forward Modes
You can set your telephone [PDNs] or [PhDNs] for a variety of Call Forward modes:
Call Forward--All Calls forwards all calls immediately; your telephone does not
ring when called.
Call Forward--Busy forwards calls immediately when your station, [PDN], or
[PhDN] is busy or in the DND mode.
On "tone-first" systems, if your [PDN] appears on more than one button on
your telephone, Call Forward Busy forwards calls only when all [PDN]
buttons are in use; if there is an idle [PDN], it flashes or rings when called.
On "voice-first" systems, Call Forward Busy forwards all calls any time your
telephone is in use.
Note
Call Forward-All Calls, Call Forward-Busy, Call Forward Busy-No Answer,
and Call Forward-No Answer can be set with the touch of one button. See
"Feature Access Codes" on Page 73.
Call Forward--No Answer forwards all calls to your station if you fail to answer
within a designated time (set by you when you enable the feature). Your station
can be programmed to bypass Call Forward-No Answer when receiving Voice
First (handsfree) calls. Callers can activate voice first or OCA by dialing during
their voice announcement.
Call Forward--Busy/No Answer forwards all calls to your station immediately
whenever you are busy, in the DND mode, or after ringing and you do not answer
the call within a designated time (set by you when you enable the feature). Your
station can be programmed to bypass Call Forward/No Answer when receiving
Voice First (handsfree) calls. Callers can activate ringing and Call Forward by
dialing during their voice announcement.
On "tone-first" systems, if your [PDN] appears on more than one button on
your telephone, Call Forward Busy forwards calls only when all [PDN]
buttons are in use; if there is an idle [PDN], it flashes or rings when called.
On "voice-first" systems, Call Forward Busy forwards all calls any time your
telephone is in use and/or any time all of your [PDNs] are in use by other
telephones.
28
Strata DK Digital Telephone 9/00

Features
Call Forward
Call Forward--Fixed forwards immediately to a station or voice mail device set
in system programming all internal, private or DID CO line calls to your station.
Your station does not ring when called. Your station must be assigned with the
&DOO )RUZDUG WR button in system programming to activate this feature.
Call Forward--External forwards new incoming calls directed to your [PDN] to
a destination outside of the system. [PhDNs] assigned to your telephone do not
call forward to external destinations. Internal calls and transferred calls to your
[PDN] also do not forward to external destinations.
Only incoming calls over CO lines dedicated to immediately ring your [PDN], the
private CO /LQH button, and/or DID line, call forward externally. Any of the other
Call Forward modes can be set for your [PDNs] or [PhDNs] simultaneously with
Call Forward-External.
Using Call Forward Buttons
If your telephone has been system programmed for a Call Forward button, you can use
one of the following Call Forward buttons to set the feature for a [PDN]: &DOO )UZG
$OO &DOOV, &DOO )UZG %XV\, &DOO )UZG 1R $QVZHU, &DOO )UZG %XV\1$QV,
&DOO )RUZDUG ([WHUQDO, and &DOO )RUZDUG WR (Call ForwardFixed feature).
Using Access Codes
If your telephone has not been programmed for Call Forward buttons or you are
forwarding a [PhDN], you must use access codes to set the Call Forward feature.
LCD Telephones
The LCD on your telephone provides you with call forwarding information.
Make CF Call
When you call a [DN] that is forwarded [203], the [DN] you
NO. 201
called is shown first.
203
The display changes to the [DN] where your call forwarded
NO. 201
(210).
210
Strata DK Digital Telephone 9/00
29

Features
Call Forward
Receive CF Call
When a call is forwarded to your [DN] (210), the calling [DN]
NO. 201
(205) is displayed on the left and the [DN] called is displayed
205 CALL 203
on the right [203].
Note
The LCD examples shown in the following sections are identical to those on
your telephone's LCD. At times, the entries on the display will scroll off the
LCD and only portions of the entries will remain.
Call ForwardAll Calls
1. Press &DOO )UZG $OO
The LED flashes red.
NO. 201
&DOOV
CALL FORWARD TO
...or [PDN]/[PhDN] +
You hear confirmation tone
.
after is dialed.
2. Enter the destination
NO. 201
[DN].
CALL FORWARD TO 203
3. Press &DOO )UZG $OO
The LED lights steady red
CF-A 201-203
&DOOV
and calls forward to the stored
JAN 01 TUE 12: 19
directory number [203].
...or 6SNU (if access
code used).
To cancel a Call ForwardAll Calls
Press &DOO )UZG $OO &DOOV + 6SNU
...or [PDN] + + 6SNU.
30
Strata DK Digital Telephone 9/00

Features
Call Forward
Call ForwardBusy
1. Press &DOO )UZG
The LED flashes red.
NO. 201
%XV\
You hear confirmation tone
CALL FORWARD TO
...or [PDN]/[PhDN] +
after is dialed.
.
2. Enter the destination
NO. 201
[DN].
CALL FORWARD TO 203
3. Press &DOO )UZG
The LED lights steady red
CF-B 201-203
%XV\
and calls forward to the stored
JAN 01 TUE 12: 19
directory number [203].
...or 6SNU (if access
code used).
To cancel a Call ForwardBusy
Press &DOO )UZG %XV\ + 6SNU
...or [PDN] + + 6SNU.
Call ForwardNo Answer
1. Press &DOO )UZG 1R
The LED flashes red.
NO. 201
$QVZHU
You hear confirmation tone
CALL FORWARD TO
...or [PDN]/[PhDN] +
after is dialed.
.
2. Enter the destination
NO. 201
[DN].
ALL FORWARD TO 203
Strata DK Digital Telephone 9/00
31

Features
Call Forward
3. Press 6SHHG 'LDO.
The pre-set time delay for
NO. 201
calls forwarding is 12
ALL FORWARD TO 203*
Note
Skip this step, if
seconds.
you pressed &DOO
)UZG 1R
$QVZHU in
Step 1.
4. Enter the time delay
The LCD displays the amount
NO. 201
(a) seconds.
of time entered (16).
L FORWARD TO 203*16
Note
Skip this step if
you do not want
to change the
time.
5. Press &DOO )UZG 1R
The LED lights steady red
CF-NA 201-203
$QVZHU
and calls forward to the stored
JAN 01 TUE 12: 19
directory number [203].
...or 5HGLDO, then
6SNU (if access code
was used in Step 1).
To cancel a Call Forward--No Answer
Press &DOO )UZG 1R $QVZHU + 6SNU
...or [PDN] + + 6SNU.
Call ForwardBusy/No Answer
1. Press &DOO )UZG
The LED flashes red.
NO. 201
%XV\1$QV
You hear confirmation tone
CALL FORWARD TO
...or [PDN]/[PhDN] +
after is dialed.
.
2. Enter the destination
NO. 201
[DN].
ALL FORWARD TO 203
32
Strata DK Digital Telephone 9/00

Features
Call Forward
3. Press 6SHHG 'LDO.
The pre-set time delay for
NO. 201
calls to ring before
ALL FORWARD TO 203*
Note
Skip this step, if
forwarding is 12 seconds.
you pressed &DOO
)UZG %XV\
1$QV in Step 1.
4. Enter the time delay
The LCD displays the amount
NO. 201
(a) seconds.
of time entered (16).
L FORWARD TO 203*16
Note
Skip this step, if
you do not want
to change the
time.
5. Press &DOO )UZG 1R
The LED lights steady red
CF-BN 201-203
$QVZHU
and calls forward to the stored
JAN 01 TUE 12: 19
directory number [203].
...or 5HGLDO, then
6SNU (if access code
used in Step 1).
To cancel a Call ForwardBusy/No Answer
Press &DOO )UZG %XV\1$QV + 6SNU
...or [PDN] + + 6SNU.
Call ForwardFixed
Press &DOO )UZG WR. The LED lights steady red and all calls forward to a station
[PDN] or voice mail device set in system programming.
...or press &DOO )UZG WR a second time to cancel the feature.
Strata DK Digital Telephone 9/00
33

Features
Call Forward
Call Forward--External
1. Store the destination
This feature enables you to forward new incoming
number at Station
calls directed to your [PDN] to a destination outside of
Speed Dial location
the system. [PhDNs] assigned to your telephone do not
Code 49 (RCTUA, B,
Call Forward to an external destination. Internal calls
C/D processors) or
and transferred calls to your [PDN] do not forward to
location 139
external destinations.
(RCTUE/F
Only incoming calls over CO lines dedicated to
processors).
immediately ring on your [PDN], private CO /LQH
Only perform Step 1
button, and/or Direct In Dial line calls forward. Any of
the first time Call
the other Call Forward modes can be set for your
Forward-External is
[PDNs] or [PhDNs] simultaneously with Call
set or when you
Forward-External.
change the
Use the Speed Dial storage procedures detailed on
destination. It is not
Page 70. When forwarding to an outside destination
necessary to store the
include the CO Line (or CO Line group) access code
destination each time;
before the telephone number.
it remains in system
memory.
Example: 8015833700
801 = CO Line access code
5833700 = Telephone number
See Table 13 on Page 134 for CO Line/Line Group
access codes. The LCR access code "9" cannot be
used.
2. To set CF-External,
Incoming calls forward to the destination stored at
press &DOO )UZG
Station Speed Dial Location 49.
([WHUQDO
...or the [PDN] +
.
To cancel a Call ForwardExternal
Press &DOO )UZG ([WHUQDO
...or [PDN] + + 6SNU.
34
Strata DK Digital Telephone 9/00

Features
Call Forward
Remote Destination Change
If Call Forward-External mode is set at your station, you can change the forwarding
destination from a telephone outside of the system.
To change the destination number
1. Call into the DK
You hear ringback tone signal, then internal dial tone
system over a CO line
for 10 seconds.
programmed for the
Try again if you hear busy tone.
DISA feature.
Note
See the System Administrator for DISA
telephone numbers.
2. After you receive dial
You hear a confirmation tone.
tone, press then If a number is not dialed, the system automatically
dial your [PDN].
makes the DISA CO line ring as a normal incoming
call. Then, if the call is not answered within 15
seconds after the ringing starts, it disconnects.
3. Enter the Remote Call
You hear a confirmation tone. See the System
Forward-External
Administrator for the security code which is assigned
security code.
to your telephone in system programming.
Strata DK Digital Telephone 9/00
35

Features
Call Park Orbits
4. Enter the new
destination number.
You can enter an
internal number,
Voice Mail number
or, a CO line access
code plus an external
telephone number.
With some systems,
you can dial a line
group code instead of
a CO line number
access code. (Table 13
on Page 134 for
access code
information.)
5. Press .
You hear a confirmation tone.
Call Park Orbits
The Call Park feature enables you to hold a call temporarily in an orbit (the area where
the call is held). Anyone can retriev6e the call from the orbit using the same or a
different station. There are 20 General Park Orbits for the system and 1 Personal Park
Orbit for each station.
Once you have parked a call in an orbit, you can:
Hang up and retrieve the parked call at a later time
Originate another call
Access a voice paging device to announce the parked call for pickup from another
station
If you park a call and it is not retrieved the following occurs:
If your station is idle when the system Call Park recall timer expires, the parked
call automatically recalls to your station.
36
Strata DK Digital Telephone 9/00

Features
Call Park Orbits
If your station is busy, the parked call camps-on.
If you have an LCD telephone, you can let the system automatically select an
available orbit number which displays on your LCD. To monitor the calls parked at
your station, see "Call Park Orbit List Display" on Page 99.
To park a call
1. While on a call, press
The LED flashes green
ENTER ORBIT NO
3DUN LQ 2UELW
(consultation-hold).
RTRN
...or &QI7UQ +
.
2. Enter a General Orbit
The call is parked and the CO
Number (~)
line flashes (Hold), or the
or a valid [PDN]
[DN] LED turns OFF.
...or if you have an
The system parks the call on the lowest vacant Orbit
LCD, press .
Number.
3. Hang up.
The caller's extension or Line
6793 PK ORBIT 900
number and the orbit number
are shown.
If the parked call is not
LN 2 ORBIT 900
retrieved within a specified
time, the call rings back to
your phone.
When a parked call recalls
L
2 PK ORBIT 900
your phone, the LCD shows
the line or [DN] that is
recalling and the orbit
number.
Strata DK Digital Telephone 9/00
37

Features
Call Park and Page
To retrieve a parked call
1. Press 3DUN LQ 2UELW
...or [DN] + .
[DN] can be [PDN], [SDN] or [PhDN].
2. Enter the Orbit
The [DN] LED flashes at the in-use rate when the call
Number where the
is retrieved.
call is parked.
Call Park and Page
You can use the Park feature in conjunction with the Page feature. This operation can
be programmed on a 6SHHG 'LDO button for one-touch activation (See "Feature
Access Codes" on Page 73.)
To park and page a call
1. While on a call, press
The LED flashes green
HOLD LINE 2
3DUN DQG 3DJH
(consultation-hold).
ENTER ORBIT NO.
...or &QI7UQ +
.
2. Enter a General Orbit
The call is parked and the CO
Number (~)
line flashes (Hold), or the
or a valid [PDN]
[DN] LED turns OFF.
...or if you have an
The system parks the call on the lowest vacant Orbit
LCD, press .
Number.
38
Strata DK Digital Telephone 9/00

Features
Call Park and Page
3. Enter a [DN] or a
After you enter an Orbit Number, a short burst of dial
Page Group or Zone
tone prompts you to enter the Page access code.
access code (see
The LCD shows the
Tables 14 and 15 on
HOLD LINE 2
Auto Park entry.
Page 135,
999
respectively).
The LCD shows the Line
HOLD LINE 2
being held and its orbit
L 2 ORBIT 900
number. Example: Line 2 is
held on orbit 900.
4. Make your
announcement
(include the Orbit
Number).
5. Hang up to free the
If the parked call is not
PARK ORBIT 900
paging device.
retrieved within a specified
HOLD
time, the call rings back to
your phone.
When a parked call recalls
your phone, the LCD shows
L
2 PK ORBIT 900
the line or [DN] that is
recalling and the orbit
number.
Strata DK Digital Telephone 9/00
39

Features
Call Pickup
Call Pickup
You can pick up a call that is ringing another station's [PDN] or [PhDN], a call placed
on hold at another station and other types of calls.
When you pick up an internal call, the calling station [200]
NO. 204
displays on the left and the called station [201] displays on the
200 CALL 201
right.
If your call is picked up by another station, the LCD shows
NO. 204
that your call to station [200] was picked up by station [201].
200 PICKUP 201
[DN] Pickup
Picks up ringing or held Directory Numbers.
Press [DN] + + [PDN] or [PhDN] that you want to pick up.
Directed Call Pickup
This feature enables you to pick up calls ringing in, or calls held at other stations.
To use directed call pickup
1. Press 'LUHFWHG
The directed [PDN] is the Primary Directory Number
3LFNXS
of the station that has the ringing or held call that is to
be picked up.
...or [DN] + .
2. Dial directed [PDN].
If more than one call is on hold, the call on the
telephone's lowest button number is picked up.
Ringing calls are picked up over held calls as a
priority.
40
Strata DK Digital Telephone 9/00

Features
Call Pickup
To pick up a ringing CO line in a tenant system
Press 'LUHFWHG
You are connected to a incoming CO line call for a
3LFNXS a
Tenant Group (1~4).
...or [DN] + .
Notes
In non-tenant systems, 'LUHFWHG 3LFNXS picks
up any ringing CO line.
This feature does not pickup held lines or
transferred CO lines that are ringing; use Directed
Call Pickup.
Group Pickup
Stations can be assigned in system programming to Pickup Groups. As many as 20
groups can be created to enable you to easily pick up incoming (new or transferred) or
internal calls that are ringing stations that are in your group or in other groups. This
feature does not pickup held calls. You may belong to more than one group. See your
System Administrator for group assignments.
Calls Ringing Within Your Group
Press *URXS 3LFNXS or a [DN] + . You are connected to the call.
Calls Ringing to Other Groups
1. Press [DN].
You hear dial tone.
2. Enter , then the
You are connected to the call. If the called station
access code
belongs to more than one group, any of the Group
( ~ ) of the
Pickup codes associated with those groups pickup the
group to which the
call.
station belongs.
Strata DK Digital Telephone 9/00
41

Features
Call Transfer with Camp-on
Page/Internal Call Pickup
This feature picks up Internal (station to station), Group Page, and All Call Page calls.
If these types of calls occur at the same time, the pickup priority is station-to-station
and then Page calls in the order of occurrence. In some systems this feature can be
applied to pickup All Call Page exclusively.
To pickup a page or internal call
1. Press [DN].
You hear dial tone.
2. Enter .
You are connected to the caller who originated the
internal or page call. The page circuit is released.
Call Transfer with Camp-on
You can transfer calls to idle or busy [DNs], Hunt Group Numbers, ACD Group
[DNs], etc. You cannot transfer (or camp-on) to a station's [PDN] or [PhDn] if the
station is in the DND mode, unless the station's [PDN] or [PhDN] appears on other
stations.
To transfer a call
1. While on a call, press
The Line or [DN] LED flashes green (conference rate).
&QI7UQ.
You hear internal dial tone.
2. Dial the [DN] where
The CO line rings the called station. If you hear a
the call will be
single tone, you can then announce the call over the
transferred.
called telephone's speaker. (If you hear ringing tone,
the call was made with Tone Signaling.)
3. If the station is idle,
announce the call and
hang up
42
Strata DK Digital Telephone 9/00

Features
Call Transfer with Camp-on
...or if the station is
The Line LED flashes green (on-hold). If you
busy or does not
transferred the call from a [DN], the [DN]'s LED turns
answer, hang up
off. The CO line or [DN] camps on to the called station
and the called station receives a warning tone. The
camped-on call rings when you hang up.
...or to reconnect to
The Line LED is a steady red
NO. 204
the transferred line
when the called station
CAMP-ON 4
before it is answered,
answers the transferred call.
press the flashing
/LQH or [DN] + .
If the call is not answered
HOLD LINE 2
after a specified Recall time
LN
2 RECALL 203
set in system programming,
camp-on is cancelled and the
transferred call rings back
(when your station or [DN] is
idle or sends two tone bursts
if your telephone is busy).
The LCD shows the CO line
number and the station
number [203] where it was
originally transferred.
Strata DK Digital Telephone 9/00
43

Features
Call Waiting
Call Waiting
You can answer a call that is transferred to your station, even when your station is
busy. When another call is camped onto your station, you hear two camp-on tone
beeps and the [DN] or Line LED flashes red (on-hold).
If a call is sent to your station when busy, and your station does not have a [DN] or
/LQH button available to receive the call, two camp-on tone beeps are sent to your
telephone. You must disconnect or transfer the existing call to answer the waiting call.
To answer a waiting call by placing the current call on-hold
Press +ROG
The existing call is placed on-hold. The camped-on
line rings your station (the Line LED flashes green -
incoming call).
...or if your telephone
You are connected to the transferred call. The [DN] or
has the Auto Hold
Line LED flashes green (in-use).
feature, just press the
flashing [DN] or
Note
See your System Administrator to find out if
/LQH.
you have Auto Hold.
To answer a waiting call by disconnecting or transferring the current call
Hang up or transfer
The existing call disconnects or transfers. The camped-
the existing call; the
on line rings your telephone and the Line LED flashes
camped-on call rings
green (incoming call).
your station
...or press the flashing
This disconnects the current call and connects you to
[DN] or /LQH.
the transferred call. The [DN] or Line LED flashes
green (in-use).
44
Strata DK Digital Telephone 9/00

Features
Conference Calls
Conference Calls
This feature enables you to add other parties to an existing call. (If you have an LCD
telephone, you can use Soft Keys to make a conference call.) The following
conferencing configurations are possible:
up to two stations and two CO lines
up to three stations and one CO line
up to four stations
To make a conference call
1. While on a call, press
You hear dial tone and the [DN] or Line LED flashes
&QI7UQ.
green (conference-rate).
2. Dial a [DN] or access
a CO line and dial the
telephone number.
3. When the called party
All parties are conferenced. If the second call was
answers, press
placed on a [DN] or CO line that appears on your
&QI7UQ.
telephone, the LED also flashes green at the in-use
rate.
4. Repeat the procedure
to add other CO lines
or [DNs],
remembering not to
try and exceed the
allowed number.
Notes
If you receive a busy tone or no answer, press &QI7UQ to return to the original
connection.
The new station is not conferenced unless its user lifts the handset or presses a
[DN] to answer.
Strata DK Digital Telephone 9/00
45

Features
Date/Time/Day Adjustment
Date/Time/Day Adjustment
This feature is performed from a designated station. See the System Administrator
Guide for instructions.
Direct Inward System Access (DISA)
Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones
can call in on CO lines programmed for DISA and dial a [DN] or outgoing CO line
without going through an attendant or operator. See the System Administrator for this
number.
DISA Calls - Internal
1. From outside the
You hear a ringback tone signal, then an internal dial
system, dial the DISA
tone for 10 seconds.
CO line telephone
If you do not dial within 10 seconds, the system
number.
automatically causes the DISA CO line to ring a
telephone or group of telephones designated in system
programming. Then, if the call is not answered within
15 seconds after the ringing starts, it disconnects.
2. When you hear dial
You hear ring tone. When the station answers, you are
tone, dial a [DN].
connected.
If the call is not answered after 6 rings or 24 seconds,
(whichever comes first) you hear busy tone.
3. If you receive busy
To call another station after completing a DISA station
tone or want to dial
call, the internal party must transfer you. Station and
another number while
System Page cannot be accessed on DISA calls.
the station is still
ringing, press .
Repeat Step 2.
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Strata DK Digital Telephone 9/00

Features
Direct Inward System Access (DISA)
DISA Calls - External
1. From outside the
You hear a ringback tone signal, then an internal dial
system, call the DISA
tone for 10 seconds.
CO line telephone
If you do not dial within 10 seconds, the system
number.
automatically rings the DISA CO line as a normal
incoming call. Then, if the call is not answered within
15 seconds after the ringing starts, it disconnects.
2. When you hear dial
You hear dial tone. If you do not hear dial tone, you
tone, dial a CO line or
must also dial a DISA security code.
CO line access code
...or dial a CO line or
You hear dial tone.
CO line access code
and then a DISA
Note
See the System Administrator for the DISA
security code. See
security code number. If the correct code is not
Table 13 on Page 134
entered, the call disconnects.
access codes.
3. When you hear dial
If set in system programming, both parties hear a
tone, dial a telephone
warning tone approximately 4, 10, or 20 minutes after
number.
the call was made. Press to reset the timer each time
the tone sounds (for an additional 4, 10, or 20
minutes). If you do not press , the call disconnects
approximately one minute after the tone.
Strata DK Digital Telephone 9/00
47

Features
Direct Station Selection (DSS) Buttons (Hotline)
Direct Station Selection (DSS) Buttons (Hotline)
This optional feature enables you to use a '66 button to connect directly to another
station's [PDN]. The DSS LED shows the status (idle/busy) of the station and/or the
station's [PDN]. For example, a station's DSS button LED shows busy (light steady
red) when the station is:
busy on a call on any button or is in the DND mode.
idle but all appearances of the station's [PDN] are in use by other stations.
To connect directly to another station's [PDN]
1. When connected to a
The original party is put on-hold. You can call a station
CO line or another
even if the DSS LED shows busy (steady red).
station, press '66.
2. Announce the call
...or transfer the call
Note
You can transfer the call to an idle or busy
by hanging up or
station.
pressing 5HOHDVH
DQG $QV.
Do Not Disturb (DND)
If your station is in the DND mode, internal, external and transferred calls do not ring
your station and OCA calls are denied. You can continue to make calls while in the
DND mode.
If your [PDN] or [PhDN] appears on other stations, calls to your [PDN] or [PhDN]
flash on your station and flash or ring the other stations. This enables your calls to be
answered at the other stations (or yours), even while your station is in the DND mode.
Your "alert partner" telephone can override DND and signal your telephone by
pressing $OHUW 6LJQDO. Telephones with DND Override can also call and mute ring
your telephone.
48
Strata DK Digital Telephone 9/00

Features
Door Lock(s)
To activate/deactivate DND
Press 'R 1RW 'LVWXUE. The LED lights steady red and DND mode is activated.
...or press it again to toggle the feature off.
Notes
Calls forward from your station immediately while in the DND mode, if it is set
for Call Forward-Busy or Call Forward-Busy/No Answer.
If you press 'R 1RW 'LVWXUE while a call is ringing, the ringing stops. The LED
continues to flash.
Door Lock(s)
Your telephone may have up to five 8QORFN 'RRU button(s), which enables you to
unlock a door.
Door Lock Button
Location
Unlock Door 0
Unlock Door 1
Unlock Door 2
Unlock Door 3
Unlock Door 4
To unlock a door
Press 8QORFN 'RRU. The door unlocks for three or six seconds (set in system
programming). The Unlock Door LED is lit while the door is unlocked.
Strata DK Digital Telephone 9/00
49

Features
Door Phone(s)
Door Phone(s)
Door phones can be used to call digital/electronic telephones selected in system
programming. When a door phone calls, you hear a distinctive ringing tone, one or
five times (set in system programming). You can also call a door phone and monitor
the surrounding area.
The number of possible door phones vary by Strata DK system, with up to 12 as the
maximum for larger systems.
LCD telephones display the door phone ID when calls are
NO. 204
made to/from door phones (e.g., door phone 1A). The ID
DOOR PHONE 1A
enables you to know the door phone [DN]. For example, door
phone 1A corresponds to Door Phone [DN] , 1B to , etc. Door phone IDs
and the corresponding [DNs] are shown in Table 6.
Table 6
Door Phone Lock IDs/Locations
Door Phone
Door Phone
Door Phone
Door Phone
Location
Location
[DNs]
ID
[DNs]
ID
#151
1A
#157
3A
#152
1B
#158
3B
#153
1C
#159
3C
#154
2A
#161
4A
#155
2B
#162
4B
#156
2C
#163
4C
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Strata DK Digital Telephone 9/00

Features
Door Phone(s)
To answer a door phone call
1. Lift the handset.
If you lift the handset while the door phone is still
ringing, the [DN] LED flashes green (in-use) and you
are connected to the door phone.
2. If not connected yet,
If you have an LCD telephone, see Table 6 for the
dial the door phone
[DN].
[DN].
...or to pick up door
Note
access is a system option that may not
phone calls ringing
be turned on for your system.
someone else's
phone, press [DN] +
.
To call/monitor a door phone
1. With the handset off-
You hear dial tone and the LED flashes green (in-use).
hook, press a [DN].
2. Dial the [DN] for the
If you have an LCD telephone, see Table 6 for the
desired door location.
[DN].
A two-way talk-path exists between your telephone
and the called door phone. You can audibly monitor
the area around the door phone.
Note
Door phone [DNs] can be stored on 6'
buttons. See "Feature Access Codes" on Page
72.
Strata DK Digital Telephone 9/00
51

Features
DTMF Tone Dialing with * and #
To call from a door phone
1. Press the door phone
You hear a distinctive ringing toneone or five times
button and then
(set in system programming).
release it.
2. When answered,
speak at a normal
voice level in the
direction of the door
phone.
DTMF Tone Dialing with * and #
You may have to send and DTMF tones to some devices or services, such as a
voice mail device or computer output service. DTMF tones are automatically enabled
on stations with 6SHHG 'LDO. If you do not have 6SHHG 'LDO, you must first dial ,
to enable these tones.
This feature disables the Speed Dial feature during the call. Speed Dial is restored
when you complete the call or place it on hold.
To output and DTMF tones on a telephone without a 6SHHG 'LDO button
While on an outside call, press , then . You can now output and , DTMF
tones, and digits ~ for the duration of the call. This procedure must be repeated
on each call where you require such output.
52
Strata DK Digital Telephone 9/00

Features
Emergency Ringdown/Hotline Service
Emergency Ringdown/Hotline Service
The Emergency Ringdown or Hotline Service feature enables standard telephones to
automatically ring a designated extension by going off-hook. Digital telephones
cannot perform this feature, but they can receive Emergency Ringdown or Hotline
Service from standard telephones.
Emergency Ringdown is used in healthcare facilities, where it 205 CALLING
is used to assist callers who may not be able to complete a call RINGDOWN
by dialing. An example of an incoming Emergency Ringdown
call is shown on the right. The calling [DN] and "Ringdown" displays whether soft
keys are ON or OFF.
This same feature is also known as Hotline Service and is often used for telephones in
hotel/motel lobbies.
Group Listening
This feature enables you to set your telephone so that you and people near your
telephone can hear the called party over the speaker, but the called party can not hear
you. You can alternate between parties as long as the handset is off-hook.
To activate group listening
While off-hook on a call, hold down 6SNU. The Spkr LED lights red.
To deactivate group listening
Release 6SNU. The Spkr LED turns OFF. You can talk to the party through the
handset.
Strata DK Digital Telephone 9/00
53

Features
Handsfree Answerback
Handsfree Answerback
You can talk back to internal or incoming Tie Line calls without lifting the handset.
To receive a handsfree internal call
1. You hear a single long
The LED flashes green (incoming call). The Mic LED
tone, followed by the
lights steady red, indicating your microphone is active.
caller's voice.
The Spkr LED flashes red.
2. Do not lift the
If you have a speakerphone, you will have better
handset; speak toward
performance if you press the called [DN] button first.
the telephone in a
normal voice level.
Notes
A [DN] must be pressed (or the handset must be taken off-hook) to actually
answer the call. This is necessary before transferring or placing an internal call on
hold.
You can press 9RO or 9RO to control the volume of the Handsfree
Answerback caller's voice and ring tone. See Chapter 1The Grand Tour for more
information on volume control.
54
Strata DK Digital Telephone 9/00

Features
Handsfree Monitoring
Handsfree Monitoring
Calls placed on hold by an outside party may be monitored handsfree. This feature
frees you from having to hold the handset to your ear until the outside party returns to
the call, enabling you to take care of other tasks in the meantime.
To use handsfree monitoring
1. While on an off-hook
The Spkr LED lights red.
call, press and hold
6SNU.
2. Place the handset on-
The Spkr LED stays on and you can hear the distant
hook.
party through your telephone speaker.
3. Release 6SNU.
For privacy, press 0LF to turn your telephone's
microphone off. (Otherwise, your conversations may
be picked up.)
4. Lift the handset when
Note
Each station's 0LF can be set in system
the party returns.
programming to switch ON/OFF with one
touch, to switch OFF only while pressed and
held, or to be either ON/OFF at the start of
handsfree dialing. See your System
Administrator if you want the setting changed.
Strata DK Digital Telephone 9/00
55

Features
ISDN Outgoing Calling
ISDN Outgoing Calling
This feature enables you to make outgoing call using an Integrated Services Digital
Network (ISDN) trunk, provided that you are connected to a Strata DK424i, DK424
with software Release 4.0 or higher, or DK40i, and that you subscribe to ISDN lines.
ISDN trunks offer faster call connection setup, and they also provide more connection
circuits.
Making an ISDN outgoing call will either be handled automatically with a timer or by
you initiating the ISDN "Start" sequence. The method depends on your system's
programming. See your System Administrator to determine the method.
To make an outgoing call to an ISDN trunk
1. Access an outside CO
line
2. Dial the number.

3. Press 6WDUW.
The dialed digits will not be sent until you press this
button or until the timer expires.
Subaddress
Subaddress digits may be required for dialing another department, or to send a call to
equipment, such as a printer. If you need to enter subaddress digits, follow these
instructions:
To make an outgoing call with a subaddress to an ISDN trunk
1. Access an outside CO
line
2. Dial the number.

3. Press 6XE.
The 6XE button informs the system that the following
digits are the subaddress.
4. Enter the subaddress.
56
Strata DK Digital Telephone 9/00

Features
Message Waiting
5. Press 6WDUW.
The dialed digits will not be sent until you press this
button or until the timer expires.
Message Waiting
If you call a busy station [DN] or its user does not answer, you can leave a message
waiting indication at the station. The Msg LED at the called station flashes and the
user can call you back by pressing the 0VJ button with the flashing LED. (Voice mail
devices, as well as people, can leave message waiting indications.)
All telephones have a standard (fixed) 0VJ button/LED for receiving/retrieving
messages left by callers that called the station's [PDN]. Telephones that own [PhDNs]
can also have up to four additional (flexible) message waiting [PhDN/MW] buttons/
LEDs for receiving/retrieving messages left by callers that called the respective
[PhDNs]. To use the [PhDN] message waiting feature, your telephone needs to have
[PhDN/MWs].
Up to four message waiting indications and LCD messages can be left at each [DN] or
[PhDN] at one time. The fourth message and one of the LEDs is reserved for the
Message Center.
Message Waiting Light on [PDN]
To answer a Msg light
1. Press 0VJ, then lift
Your phone rings the station or voice mail device that
the handset.
set the indication. The LED continues to flash red.
If you reach a station
that is busy or does
not answer, go on-
hook and press 0VJ
again. The system
rotates to the next
message sender.
Strata DK Digital Telephone 9/00
57

Features
Message Waiting
The LCD can show
In the example (shown at
NO. 204
up to three stations
right), the display indicates
CALL 203-201+
that have left
that station DN [203] received
messages for the
a message signal from DN [201].
[PDN] and three for
The "+" indicates additional messages.
each of your
[PhDNs].
2. Press 6FUROO to
display them.
3. After receiving the
If the Msg LED continues to flash, you have more
message(s), place the
messagesrepeat the Steps to retrieve them. Voice mail
handset on hook.
devices may cancel the indication after a short delay.
To cancel the Msg light
Press 0VJ and lift the Your Msg LED turns OFF when the called party
handset.
answers.
Note
The called party must answerby either going
off-hook or by pressing 6SNUfor the
indication to be cancelled automatically.
Your Msg LED turns OFF without calling the
telephone or VM device.
...or [DN] + to
cancel the light. This
must be done for each
message recorded.
58
Strata DK Digital Telephone 9/00

Features
Message Waiting
Message Waiting Light on [PhDN/MW]
To respond to [PhDN/MW]
1. Press the flashing red
Your phone rings the station or voice mail device that
[PhDN/MW] LED.
left the message. If the called party or VM device
answers, the message waiting indication is cancelled
automatically. If there is no answer, hang up and try at
a later time. The red
[PhDN/MW] LED on your phone continues to flash.
2. After receiving the
If you have more messages, the red [PhDN/MW] LED
message, press 6SNU
continues to flash. To answer the next message, repeat
this procedure.
...or place the handset
on-hook.
To cancel [PhDN/MW]
1. Press [PhDN].
You hear a steady dial tone.
2. Enter .
The dial tone stops.
3. Press 6SNU.
The [PhDN/MW] LED turns OFF, indicating that the
message has been canceled.
Message Waiting Light on Another Telephone
To set a message waiting light on another telephone
1. Press [DN] and dial
You hear ringback or busy tone.
an internal number.
2. Press 0VJ or .
The Msg or PhDN/MW] LED
NO. 201
flashes red at the called
INT 203 MW SET
telephone. The Msg LED
lights steady red at your
telephone. The LCD displays
the station [203] where you
set a message waiting light.
Strata DK Digital Telephone 9/00
59

Features
Microphone Cut-Off
3. Press 6SNU.
The Msg LED on your
SENT 203
telephone turns OFF. The
JAN 01 SUN 12: 19
Msg or [PhDN/MW] LED on
the called telephone flashes
until the called party presses
the flashing 0VJ or [PhDN/
MW].
To cancel a message light set on another station
Press [DN] and dial plus the [PDN] or [PhDN] that has the message light set.
Microphone Cut-Off
This feature prevents callers from monitoring the sounds near your telephone when
your telephone receives a Handsfree Call or cuts-off the telephone microphone while
on a speakerphone call. When the feature is ON, the Microphn Cut-off LED lights
steady red and the Mic and Spkr LEDs do not light when your telephone is called.
When the feature is OFF, the Microphn Cut-off LED is not lit and your microphone
works. The 0LFURSKQ &XWRII functions on Handsfree Answerback and speaker
OCA calls for privacy.
To turn the microphone ON/OFF
Press 0LFURSKQ &XWRII to toggle between ON/OFF.
Off-hook Call Announce (OCA)
This feature enables you to call and speak through either the handset or the speaker of
an off-hook, busy digital telephone. The called station must be set in system
programming for this feature to work.
The calling station can be set in system programming for OCA to occur automatically
when calling a busy-off-hook station or by dialing an access code after receiving busy
tone. Automatic OCA only functions on Voice First Signaling systems. The following
procedure covers both calling options.
60
Strata DK Digital Telephone 9/00

Features
Off-hook Call Announce (OCA)
Handset Off-hook Call Announce (HS-OCA) lets callers make an
announcement through the handset (or headset). No special hardware is required.
Speaker Off-hook Call Announce (SP-OCA) lets callers make an
announcement through the speaker of an off-hook, busy digital phone. The called
telephone must be equipped with optional hardware.
When you receive an HS-OCA call while you are on another
NO. 204
call, you hear a short warning tone (optional), followed by an
210 BUSY OVRD
announcement. You are the only one who hears the tone/
announcement. The station [210] sending the HS-OCA is displayed on your LCD.
Stations in the DND mode cannot receive OCA calls unless the calling station is
programmed for DND Override.
While on a speaker OCA call, 0LF and 0LFURSKQ &XWRII can be used to prevent an
OCA caller from listening to your conversation with the original party (see
"Microphone Cut-Off" on Page 60).
To make an OCA call (Voice First Signaling)
Lift the handset and dial the [DN]. You hear a single tone (optional) or nothing
and can talk to the station (Automatic OCA).
Note
If you receive busy tone, press to OCA the station
NO. 203
and talk. An optional tone is heard at the busy station,
205 BUSY OVR
indicating that you are connected on an OCA call.
To make an OCA call (Tone Signaling)
1. Lift the handset and
You may hear busy or ring tone.
dial the [DN].
2. If you hear busy tone,
If you hear busy or ring tone after dialing the first digit
press and speak to (2 or 1), disregard the tone and dial the second digit to
the called station
OCA the called telephone.
...or if you hear a ring
If you still hear a busy tone after dialing 21 or 12, the
tone, press and
called telephone is either busy on a speakerphone call
speak to the called
or does not have the OCA option set in system
station.
programming. Either condition blocks OCA.
Strata DK Digital Telephone 9/00
61

Features
Off-hook Call Announce (OCA)
HS-OCA
To answer an HS-OCA talkback call
Press and hold 0LF
This puts the original party on hold and you are
connected to the HS-OCA call for as long as you press
0LF.
When you release 0LF, the HS-OCA party can not
hear you, but you can still hear the original and HS-
OCA parties.
...or +62&$
You are connected to the party that has sent the HS-
7DONEDFN.
OCA call. The original party is on hold.
Note
Press the same
HS-OCA Talkback acts as an ON/OFF switch between
button to toggle
the two parties.
between parties.
To disconnect an HS-OCA call to your station
Press 6SNU. The HS-OCA call disconnects.
SP-OCA
To answer an SP-OCA call
Speak toward the microphone of your phone. You may want to hold your hand
over the handset mouth piece to prevent the other party from hearing you.
To disconnect an SP-OCA call to your station
Press 6SNU. The SP-OCA call made to your station disconnects.
62
Strata DK Digital Telephone 9/00

Features
Override Calls
Override Calls
The available override features are:
Busy Override (BOV) enables you to send a muted ring tone to a busy station
to indicate that a call is waiting. The BOV muted ring can be programmed for
each station to be two muted rings only or continued muted rings until the call is
answered. This option applies to the station receiving the muted ring. The muted
ring can be sent to the telephone speaker or to the telephone handset/headset and
speaker.
Do Not Disturb Override lets you send a tone to an
NO. 204
idle or busy station in the DND mode to indicate that a
INT 210 DND
call is coming in. Your phone can also be programmed to
block Do Not Disturb Override from other phones. Your
station's LCD shows the station you have called [210] is in the DND mode.
OCA is possible to DND stations from stations that are programmed for Do Not
Disturb Override.
Executive Override enables you to enter an established conversation. Your
phone can also be programmed to block Executive Override from other phones.
The 3ULYDF\ RQ /LQH does not block this feature.
Privacy Override enables you to enter an established call on a private common
CO /LQH button; it will not operate on common [DNs] which are always private.
(See "Conference Calls" which allow up to four parties to talk on a [DN] button.)
Up to two station users can enter an existing CO line-to-station call (i.e., up to
three stations can be connected to a CO line). You can also use this feature if the
station that is already connected to the CO line is in the Privacy Release mode.
Station users with 3ULYDF\ 5HOHDVH can allow stations to enter their
conversations, even if the station entering the conversation is not programmed for
Privacy Override.
Privacy Override is blocked by DND.
Toll Restriction Override Stations can be individually restricted from making
toll calls. Each station can be allowed or denied specific area and office codes,
long distance information calls, international calls and/or operator-assisted calls.
You can completely override Toll Restriction at selected stations or you can
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63

Features
Override Calls
change the station's Toll Restriction class. The station resumes its normal class at
the conclusion of the call.
Busy Override
After reaching a busy A muted tone is heard at the
NO. 203
station, press .
busy station, indicating that a
210 BUSY OVR
call is waiting. The station
number [210] displays.
Do Not Disturb Override
After reaching a
A tone signal is heard at the
NO. 204
station in DND mode,
DND station, indicating a call
210 DND OVR
press .
is coming in. On your station,
the LCD shows the station
number [210] you have
overridden.
Your LCD displays DND OVR
NO. 204
DENY, if the station you
DND OVR DENY
called denies Do Not Disturb
Override.
Executive Override
After reaching a busy You enter the conversation. The called parties may
station, press .
hear an optional tone signal prior to your entering the
conversation.
...or if you have an
The overridden station [210]
NO. 204
LCD phone, use the
displays until the call is
210 EXEC OVRD
OVRD Soft Key. (See
ended.
Your Station
"How to Use Soft
Keys" on Page 92.)
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Features
Override Calls
The station initiating
NO. 210
executive override [204]
204 EXEC OVRD
displays until the override is
Called Station
disconnected.
Privacy Override
After reaching a busy Connected parties may hear
NO. 204
station, press /LQH.
an optional tone signal before
LINE 03 PRV OVRD
you are connected. Your
station's LCD displays the
CO line identification, Line
03.
The overridden station's LCD
displays the initiating
NO. 205
station's number [204].
204 PRV OVRD
Toll Restriction Override
1. Access a CO line.
You hear dial tone and the LED flashes at the in-use
rate.
2. Press &QI7UQ + .
You no longer hear dial tone
NO. 204
and your LCD prompts you to
OVERRIDE CODE
enter a code.
3. Enter the Toll
You hear dial tone. For security reasons, the override
Restriction Override
codes are only available on a selected basis. See your
Code (four digits).
System Administrator.
4. Dial a telephone
number.
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65

Features
Page Announcements
Page Announcements
Station users can make page announcements to telephones and external speakers.
To make a page announcement
1. Press [DN], lift the
Note
Each of the page access codes (including the
handset, and enter a
[PDN] button) can be stored on an 6' button.
paging access code.
See "Speed DialAdvanced Features" on Page
72
2. Use a normal voice
level to make your
announcement, then
repeat it.
3. Hang up.
All Call Page
You can make an All Call Page to digital/electronic telephones assigned to the "All
Call Page Group." Stations are assigned to the "All Call Page Group" in system
programming.
To make an All Call Page
1. With the handset off-
The $OO &DOO 3DJH button pages "All Call Page"
hook, press $OO &DOO
telephones but does not access external page speakers.
3DJH
Note
may also Page external speakers as well
...or [DN] + .
as "All Call Page" telephones, depending on
system programming.
2. Make your
announcement in a
normal voice level
and repeat it.
3. Hang up.
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Features
Privacy On-Line
Privacy On-Line
With this feature, you can block those with Privacy Override from entering your CO
line. The button does not block Busy or Executive Override.
To set/cancel privacy
Press 3ULYDF\ RQ /LQH to set privacy. The LED lights steady red. Others are
blocked from entering your CO line calls when they press a common CO line
button.
...or press 3ULYDF\ RQ /LQH again to cancel the feature. The LED turns OFF.
Privacy Release
This feature enables others to enter your call on a common CO line just by pressing
/LQH on their telephone. It only works on common CO lines (i.e., CO lines which
appear on more than one telephone). Privacy Release cannot be used on single
appearing CO lines or multiple [DN] buttons. Calls on common [DNs] are always
private and cannot be accessed by more than one telephone.
Similar to conference calls, up to three stations can be connected to a CO line.
To use Privacy Release
While on a CO line
The LED lights red. The CO line flashes at all
call, press 3ULYDF\
appearances. When another station user enters the CO
5HOHDVH.
call by pressing a common CO /LQH, the Privacy
Release LED turns OFF.
To add a third station, press 3ULYDF\ 5HOHDVH again
and the process is repeated.
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Features
Release and Answer
Release and Answer
This feature enables you to automatically disconnect or transfer an active call and
answer a new call using a button, instead of a hookswitch. When you receive the new
call, the LED flashes red and you hear a muted, Busy Override or Camp-on busy tone.
To release an active call and answer an incoming call
While on a call, you
Releases the original call and answers the new
receive an incoming
incoming call.
call. Press 5HOHDVH
DQG $QV
Note
You can press +ROG before 5HOHDVH DQG
$QV if you do not wish to release the original
call.
...or &QI7UQ and dial Transfers the original call and answers the new call.
a "transfer to"
destination. Then
press 5HOHDVH DQG
$QV
...or '66 of a
Transfers the original call and answers the new call.
"transfer to"
destination, then
press 5HOHDVH DQG
$QV.
Saved Number Redial
This feature enables you to store a dialed telephone or station number, then redial that
number with the touch of a button.
To save a telephone number
While on a call that you dialed (busy, talking, or ringing), press 6DYH /DVW
1XPEHU.
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Features
Speakerphone
To call a saved telephone number
Access a [DN] or CO line, then press 6DYH /DVW 1XPEHU. The system
automatically dials the "saved" number.
Speakerphone
All digital telephone users can answer internal calls handsfree (on-hook), but only
users with a speakerphone can make and receive calls without lifting the handset. Any
digital telephone model with an "S" in the model name is equipped with a
speakerphone.
To change from speakerphone to handset
Lift the handset.
To change from handset to speakerphone
1. While on a call, press
and hold 6SNU.
2. Return the handset
on-hook.
3. Release 6SNU.
To make a call (on-hook dialing)
1. With the handset on-
You hear dial tone and the Line or [DN] LED flashes
hook, access a CO
green (in-use).
line or press a [DN].
2. Dial a telephone
You hear ringback tone (or busy tone, if busy).
number.
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69

Features
Speed Dial
3. Speak in a normal
Note
Your 0LF button must be set to be ON at the
voice level toward the
start of a call in system programming. If not,
telephone.
you must press the 0LF button before talking.
4. Press 6SNU to
disconnect the call.
To answer an incoming call using speakerphone
1. With the handset on-
The Line or [DN] LED flashes green (in-use) and you
hook, press the /LQH
are connected to the call.
or [DN] with the
flashing LED.
2. Speak at a normal
voice level toward the
telephone.
3. Press 6SNU to
disconnect the call.
Speed Dial
Speed Dial enables you to call a telephone number with a brief access code. There are
two types of Speed Dial numbers:
Station assigned by individual station users to their own station and can only be
dialed from the station that assigns it.
System only assigned from attendant consoles or a designated station (typically
the System Administrator's station), and can be used by other stations. (See
System Administrator User Guide for storing instructions.)
Important!
If you do not perform the following procedures within a specified time
(set in system programming for either one or three minutes) when
storing speed dial numbers, the operation times out and your telephone
returns to idle mode.
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Features
Speed Dial
To store/replace a telephone number on a Station Speed Dial button
1. With the handset on-
hook, press 5HGLDO.
2. Press the 6' you
6' buttons are assigned in system programming.
wish to store the
telephone number on.
...or 6SHHG 'LDO and
enter the code that
you want to store the
telephone number in.
See Table 16 on Page
136 for codes.
3. Enter the telephone
number (max. 20
digits).
To store longer
dialing strings, see
"Speed Dial Number
Linking" on Page 75.
To insert a pause or
flash signal in the
number, see "Speed
Dial Pause and Flash
Storage" on Page 75.
4. Press 5HGLDO.
The number is stored.
To clear a telephone number on a Station Speed Dial button
Repeat the previous procedure on Page 71, skipping Step 3.
To program one-touch telephone number dialing
Repeat the previous procedure on Page 71, except for Step 3. For Step 3, press
[PDN] + CO line access code before the telephone number. See "CO Line Access
Codes" on Page 133.
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Features
Speed DialAdvanced Features
To make a call using a Speed Dial button or access code
1. Lift the handset.
2. Access a CO line (if
necessary).
If your 6' button has
been programmed to
automatically do this,
skip this step.
3. Press 6'
The system dials the telephone number assigned to the
button/code. If your 6' button is "one-touch," as
...or 6SHHG 'LDO.
explained above, skip Step 1.
Then enter a Speed
Dial access code (see
Table 16 on Page
136).
Speed DialAdvanced Features
Feature Access Codes
You can program 6' (Speed Dial) buttons with feature access codes for a single
feature or a sequence of features as long as the keyed dial pad characters do not
exceed 20 digits. To determine how many digits you have, count 2 digits for &QI7UQ,
[PDN] and +ROG feature buttons and 1 digit for all other dial pad characters.
See Table 7 for a list of feature access codes.Your System Administrator can tell you
which features can be programmed on your telephone.
To store a feature onto a 6' button
5HGLDO + 6' + Feature Access Code + 5HGLDO.
See Table 7 for Feature Access code sequences.
6' = the speed dial button the feature is stored on.
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Features
Speed DialAdvanced Features
To store a feature onto a code
5HGLDO + 6SHHG 'LDO + Speed Dial Access Code + Feature Access Code +
5HGLDO.
Important!
Do not lift the handset.
If you do not enter the entire sequence within a specified time (set in system
programming for either one or three minutes), the operation times out and your
telephone returns to idle mode.
If your telephone does not have a 6SHHG 'LDO, press " " instead of Speed Dial,
and enter instead of in all feature sequences
[PDNs] can be stored in speed dial sequences but [PhDNs] and [SDNs] cannot.
Table 7
Feature Access Codes
Features
Feature Access Code Sequence
Account Code1 (Frequently used codes)
&QI7UQ + + Account code digits
Automatic Callback

Background Music2 (Telephone Speaker ON)
[PDN] +
Background Music2 (Telephone Speakers OFF)
[PDN] +
Call ForwardAll Calls (To Station or VM)
[PDN] + + Directory Number
Call ForwardBusy (To Station or VM)
[PDN] + + Directory Number
Call Forward Cancel
[PDN] +
Call ForwardNo Answer
[PDN] +
Call Forward External
[PDN] +
Call Forward External Cancel
[PDN] +
Door Phone Calling
[PDN] + door phone Directory Number
Hookflash Signal1
&QI7UQ +
ISDN Sub
467
ISDN Start
469
ISDN Tone
490
Off-hook Call Announce (Manual Mode)
Voice First: ; Tone First: , , or
One-touch Voice Mail Access
[PDN] + Voice Mail Directory Number
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73

Features
Speed DialAdvanced Features
Table 7
Feature Access Codes (continued)
Features
Feature Access Code Sequence
[PDN] + CO line access code
Outgoing Calls
(See Table 13 on Page 134.)
Overrides (Busy, DND)

Overrides (Executive)

+ROG + [PDN] + #XXX
Page Access4
#XXX = Page Access code - "Paging Access
Codes" on Pages 135 and 135.
&QI7UQ + + [X X X] + [Y Y Y]
Park Call/Access Page
[X X X]3= 9 0 0~9 1 9 or 999 park zone number;
The existing call is parked and you are automatically [Y Y Y] = page group/zone (See Tables 14 and
connected to the page.
15 on Page 135.)
Pickup4 (Directed to station, new, or transferred call) +ROG + [PDN] + + station number [PDN]
Pickup a held or ringing [PDN] or [PhDN]
[PDN] + + [X X X X]
(not available for all systems)
[X X X X] = [PDN] or [PhDN] to be picked up
Pickup4 any ringing CO line (new call only)
+ROG + [PDN] +
Pickup Station Page or Ringing Door Phone4
+ROG + [PDN] +
Pickup4 External Page
+ROG + [PDN] +
Pickup Line on Hold (lines 1~99)5
[PDN] + + (a)
Pickup Line on Hold (lines 100~200)6
[PDN] + + (a)
1.
These codes can be used during a CO line call.
2.
Background music speakers can only be turned ON/OFF from Station 200.
3.
XXX = Auto Park Orbit 9 9 9 (access the next available park orbit), or General Park Zones 900~919,
or [PDN] on which the call should be parked. Only use 999 with LCD telephones.
4.
This feature will hold an existing call when the button is pressed. If the button is pressed when not
on a call, pickup or page will still be accessed. These codes can be used during a CO line call.
5.
After pressing the feature button, the user dials the line number (01~99) to pickup the line.
6.
After pressing the feature number, the user dials the line number (100~200) to pickup the line.
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Features
Speed DialAdvanced Features
Speed Dial Pause and Flash Storage
Some Speed Dial numbers may require a pause (long or regular) or hookflash be
included (e.g., tone delay requires a pause at the beginning of a Speed Dial number).
Hookflash
Regular Pause
Long Pause
The )ODVK button stores a flash
The pause is either 1.5 or 3
Ten-second pause, which can
signal only if 6SG 'LDO 3DXVH seconds (set in system
be entered anywhere in the
is programmed as a flexible
programming). The LCD
Speed Dial number. The LCD
button on the telephone. The
displays "P-".
displays "L-".
flash signal is 0.5 or 2 seconds
Press 6SG 'LDO 3DXVH
Press 6SG 'LDO /QJ 3DXVH.
long (set in system
programming) and is displayed
...or if 6SG 'LDO 3DXVH is not
on the LCD as "F-".
on the telephone, press )ODVK
to store a pause.
Press )ODVK
...or enter the hookflash dial
code (&QI7UQ + ).
Speed Dial Number Linking
You can link any of the Station Speed Dial numbers to System Speed Dial codes or to
any of the optional buttons associated with these codes. This enables up to 36 digits to
be stored under one Station Speed Dial button or code.
The number directly stored in the System Speed Dial number dials out first, then the
number linked to it. Typically, a company's special carrier access telephone numbers
are stored as part of the digit string.
Note
A designated station can be used to link System Speed Dial codes. See the
System Administrator's User Guide.
Important!
Before linking Speed Dial Numbers, make sure the System
Administrator has stored the desired number in the System Speed Dial
you plan on using.
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75

Features
Speed DialAdvanced Features
To link station/system speed dial numbers
1. Press 5HGLDO.
2. Press 6'
...or 6SHHG 'LDO + a
Station Speed Dial Access
Code. (See Table 17 on
Page 136.)
3. Press 6SHHG 'LDO.
4. Enter the System
Speed Dial Access
Code to which the
number will be
linked. (See Table 17
on Page 136.)
5. Enter the telephone
number to be stored
(max. 16 digits).
6. Press 5HGLDO.
The number is stored and is automatically dialed when
the optional linked station 6' button is pressed or the
linked Station Speed Dial access code is dialed.
Linked Speed Dial Example
The System Administrator can store a CO line access code plus international long
distance dialing codes in System Speed Dial locations (See Table 17 on Page 136).
You link the System Speed Dial code to a telephone number stored in any Station
Speed Dial location on your station.
System Administrator
Stores the CO line access code and the international dialing sequence (9011813) in the
System Speed Dial location *690 from the administrator station.
Press 5HGLDO + 6SHHG 'LDO + + [PDN] + + 5HGLDO.
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Features
Speed DialAdvanced Features
Note
When you press [PDN], the letter "I" (Intercom) is displayed on your LCD. It
is the [PDN] that is used to automatically access internal dial tone before
dialing the remaining numbers in the Speed Dial sequence (in our example
that number is 9011813).
where:
System Speed Dial Code that is linked.
CO line access code.
international area code.
country code (example: Japan)
city code (example: Tokyo)
Station User
Stores the System Speed Dial information on Speed Dial Code 10.
Press 5HGLDO + 6SHHG 'LDO + + 6SHHG 'LDO + + 5HGLDO.
where:
Station Speed Dial Code.
System Speed Dial Code being linked to Speed Dial Code 10.
local Tokyo telephone number.
To use the new link
From your station, press the 6' () button or 6SHHG 'LDO + . Your
telephone automatically dials to access a CO line, then the international dialing
sequence code plus the local telephone number.
Chain Dialing Speed Dial Numbers
You can call two or more Speed Dial numbers during one call. This enables you to add
additional parties (conference calls) to your conversation with Speed Dialing. It also
allows dialing of a stored code, such as a credit card number, to send to a far-end
computer.
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77

Features
Timed Reminders
To chain dial Speed Dial numbers
1. Access a CO line. (See Table 13 on Page 134 for CO Line Access Codes.)
2. Press 6SHHG 'LDO and dial the Speed Dial code for the telephone number to be
dialed. (See Table 16 on Page 136 for Speed Dial Codes.)
3. To dial another telephone number, press &QI and repeat Steps 1 and 2.
Timed Reminders
You can set five separate reminders at your station. At the time (hour and minute) set
by you, your telephone beeps. If your phone has an LCD, the message is also
displayed. You can set the reminder to occur once or on a daily basis.
To set a timed reminder
1. Press a [DN] and dial
a timed reminder
#605 TIMER SET
number
( ~ ).
2. Enter the time you
Use a 24-hour clock format
want to be reminded.
(HHMM).
#605 TIMER SET 0800
3. Press for the
reminder to be
#605 TIMER SET 08001
repeated every day, or
for a one-time
reminder only.
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Features
Timed Reminders
4. Enter desired LCD
message station
#605 TIMER SET 0800110
number (~) or
system number
(~)
...or enter if your
telephone does not
have an LCD or if you
do not want a
message to display
when the time
reminder tone sounds.
5. Press 5HGLDO.
The time is recorded in
memory and you should hear
DATA PROGRAMED
a beeping tone (along with the
displayed message) for 30
seconds at the set time.
6. To cancel the
beeping/message
prior to 30 seconds,
press 0RGH + or
take the phone off-
hook.
To cancel a Timed Reminder
1. Press [DN], then the
You can only cancel one reminder at a time.
number of the timed
reminder
( ~ ) you
want to cancel.
2. Press 5HGLDO.
The reminder is cancelled.
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79

Features
Tone/Pulse Dialing
Tone/Pulse Dialing
With some older Central Offices, you may have to make calls on CO lines that are
programmed for rotary dial pulses. This feature enables you, while on these lines, to
switch to tone dial in order to access remote equipment (such as an answering
machine) requiring DTMF tones.
With ISDN calls, when 7RQH 'LDO 6HOHFW is pressed, all of the digits entered after
that point will be sent with DTMF tones.
To change Tone Dialing
1. Access a CO line.
Although the CO line is programmed for rotary dial
pulses, access the CO line and dial the telephone
number like any other call described in this user guide.
2. Dial a telephone
number.
3. While on the call,
The Tone LED lights steady red and you are able to
press 7RQH 'LDO
send DTMF tones with your dial pad. The feature is
6HOHFW.
cancelled when the call is completed.
Two (Tandem) CO Line Connection
[DN] Button
This feature enables a station user to connect two CO lines, then drop out of the
conversation.
To connect two outside lines (using a [DN] button)
1. While talking on an
You hear dial tone. The [DN]
outside call using a
LED flashes (conference
[DN] button, press
rate).
&QI7UQ.
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Features
Two (Tandem) CO Line Connection
2. Dial a CO line access
code and then the
outside telephone
number.
See Table 13 on Page
134 or ask your
System
Administrator.
3. After the party
The [DN] LED flashes (in-use rate) and all parties are
answers, press &QI
conferenced.
7UQ.
If you receive a busy tone/no answer, press [DN] to
return to the original connection.
4. Press &QI7UQ and
You hear dial tone before you
TRK-TRK N1 N2
hang-up.
hang-up The [DN] LED
JAN 10 THU 11: 57
flashes (exclusive-hold rate)
and the two lines are
connected. N1 and N2 identify
the connected CO lines.
The LED turns OFF when the parties hang-up.
If the public telephone company provides auto
disconnect, the connection may release automatically
when the parties hang up. If not, the lines must be
supervised to be disconnected (see "Supervision" on
Page 83).
CO Buttons
This feature allows a station user to connect two CO lines, then drop out of the
conversation. On some systems, both CO /LQH buttons (or 3RROHG /LQH *US
buttons) must appear on your telephone to allow Tandem connections to be
established from your telephone.
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81

Features
Two (Tandem) CO Line Connection
To connect two outside lines (using a /LQH button)
1. Press CO /LQH
You hear dial tone.
...or 3RROHG /LQH
*US and dial a
telephone number.
2. After the party
You hear dial tone. The CO Line LED flashes
answers, press &QI
(conference rate). The new Line LED flashes (in-use
7UQ.
rate).
3. Press another CO
/LQH
...or 3RROHG /LQH
*US and dial a
telephone number.
...or on some systems,
It is not necessary to have both CO /LQH buttons on
you can press &QI
your telephone.
7UQ and dial a CO
line access code
followed by a
telephone number.
4. After the party
The Line LEDs both flash (in-use rate) and all parties
answers, press &QI
are conferenced.
7UQ.
If you receive a busy
tone or no answer,
return to the original
connection by
pressing the original
/LQH button.
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Features
Two (Tandem) CO Line Connection
5. Press &QI7UQ and
You hear dial tone. Both Line
TRK-TRK N1 N2
hang up.
LEDs continue to flash
JAN 10 THU 11: 57
(exclusive-hold rate) and the
two lines are connected. N1
and N2 identify the connected
CO lines.
The LED turns OFF when the parties hang-up.
If the public telephone company provides auto
disconnect, the connection may release automatically
when the parties hang up. If not, the lines must be
supervised to be disconnected (see "Supervision" on
Page 83).
Supervision
To supervise a tandem call and release it
1. Press [DN]
You are connected to both CO
TRK-TRK N1 N2
lines. Both Line LEDs flash
...or /LQH
JAN 10 THU 11: 57
(in-use rate). N1 and N2
...or 3RROHG /LQH
identify the connected CO
*US.
lines.
2. If the parties have
Both Line LEDs turn OFF and the connection is
hung up, go back on-
released.
hook
...or if the parties are
still talking, press
&QI7UQ and hang-
up.
Strata DK Digital Telephone 9/00
83

Features
Voice Mail Integration
Voice Mail Integration
This section explains how to program your telephone for Call Forward and retrieve
messages when using a Toshiba Voice Mail System with your Strata DK system. Refer
to the appropriate Toshiba Voice Mail User Guide for more information:
Stratagy Voice Processing User Guide
Toshiba VP User Guide
Message Mailbox
To direct forwarded calls to your mailboxyour personal storage space for voice
messagesand to ensure that callers receive your personal greeting, you must store a
Voice Mail (VM) Identification (ID) code. You need to store the ID code only once.
Then whenever your station is call forwarded to voice mail, the VM ID code is
automatically sent to the voice mail unit to direct the call to your mailbox.
Your [PDN] and up to four [PhDNs] can be independently Call Forwarded from your
telephone to either a unique (or the same) mailbox number. Telephones must be
programmed as the owners of a [PhDN] to be able to call forward the [PhDN] to a
voice mailbox number.
To assign a voice mail message mailbox number
Note
This procedure is required for the initial storage of VM ID code to the Toshiba
Voice Mail system. Once programmed, these digits remain in memory
until changed. To change the code, repeat this procedure.
1. Press [DN] + .
You hear confirmation tone.
656 ID CODE SET
2. Enter the voice mail
Example: for Toshiba voice
ID code and the voice
mail systems, enter + the
91203
mailbox [DN], plus
mailbox number.
any required pauses
203= mailbox number of the
(up to 16 characters).
[DN] you pressed in Step 1.
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Features
Voice Mail Integration
3. Press 5HGLDO.
You hear a confirmation tone.
DATA PROGRAMED
The LCD confirms the data
storage.
To cancel the mailbox number
Press [DN] + + 5HGLDO.
Message Retrieval
You can program a flashing 06* or [PhDN/MW] to automatically retrieve your
voice mail messages when it is pressed. Storing the message retrieval sequence in
Steps 1~4 below is required only once. It remains in memory unless cancelled or
changed.
To assign the message retrieval sequence
1. Press [DN] + .
You hear a confirmation tone.
657 ID CODE SET
2. Enter the voice mail
Example: for Toshiba voice
system code and the
mail systems, enter + the
92203
voice mailbox [DN],
mailbox number.
plus any required
[203] = mailbox number.
pauses (up to 16
characters).
3. Enter your security
By storing your security code, you avoid having to
code.
enter your code every time you access your mailbox;
however, this will also allow anyone to retrieve your
messages from your phone. If a security code is not
desired, do not include it.
4. Press 5HGLDO.
You hear confirmation tone.
The LCD confirms the data
DATA PROGRAMMED
storage.
Strata DK Digital Telephone 9/00
85

Features
Voice Mail Integration
To retrieve messages with 0VJ or [PhDN/MW] button
Press 0VJ [PhDN/MW] button with flashing LED.
To cancel automatic retrieval
Press [DN] + + 5HGLDO.
Multiple Message Retrieval (LCD Telephones)
1. With the flashing
The displayed station is
LED, press 0VJ or
called.
[PhDN/MW].
When a message waiting
NO. 203
voice mail is displayed, a V
CALL 200 216V+
follows the station number. If
a + sign is displayed, you
have message waiting
indications from more than
one source (voice mail or
stations). Press 6FUROO to
rotate through more message
waiting sources.
86
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Features
Voice Mail Integration
Call Forward to Voice Systems
By setting Call Forward to the Toshiba Voice Mail System on your telephone, callers
are automatically connected to your voice mailbox.
Note
&DOO )RUZDUG buttons can only be used to Call Forward [PDNs]; access
codes can be used to Call Forward [PDNs] or [PhDNs].
To forward calls to voice mail
1. Press the desired &DOO
The LED flashes.
)RUZDUG button
...or a [PDN] or
You hear a confirmation tone after entering the access
[PhDN] + access
code.
code.
Call Forward access codes:
Call Forward-All Calls:

Call Forward-Busy:

Call Forward-No Answer:

Call Forward-Busy-No Answer:

2. Dial the Voice Mail
See your System Administrator for the correct voice
System Directory
mail Directory Number. After dialing, you hear
number__________.
confirmation tone.
3. Press the same Call
If your phone has a Call Forward button assigned, its
Forward button used
LED lights steady red.
in Step 1
...or if you used an
access code sequence,
press 6SHHG 'LDO +
5HGLDO + 6SNU.
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87

Features
Voice Mail Integration
To cancel Call Forward
Press Call Forward
The Call Forward LED turns off.
button
Note
Call Forward buttons apply only to [PDNs]
and not to [PhDNs].
...or press a [PDN] or
You hear a confirmation tone, and Call Forward is
[PhDN] + , then cancelled.
hang up.
88
Strata DK Digital Telephone 9/00

LCD Operation
3
This chapter covers the LCD, its buttons and displays. Special features available only
with the LCD are described in detail and step-by-step instructions on using them are
given. (For digital telephone standard features, see Chapter 2 Features.)
Strata DK Digital Telephone 9/00
89

LCD Operation
Control Buttons
Control Buttons
The 0RGH, 3DJH and 6FUROO buttons are active when Soft Keys are turned off or
your telephone is idle. Table 8 lists button functions.
Table 8
Control Button Definitions
Button
Definitions
Cancels the beeping tone when using timed reminders and enables you to enter/
exit the following mode functions.

Used to exit another mode and return to clock/calendar display
(see "To Exit from any Mode" on Page 91).

Busy Lamp Field (BLF) display
(see "Busy Lamp Field (BLF) Display" on Page 96).

Busy station messaging
(see "Silent Messaging (Busy Station)" on Page 110).

Called station messaging
(see "Notification Station Messaging" on Page 107).
Displays LCD message number NN, where NN can be personal

messages or system messages. 0RGH only displays the selected
message. It cannot be used to edit or create a new message.
0RGH

Speed dial number check and memo dialing
(see "Retrieve and Auto Dial Lost Calls" on Page 99).

Caller ID/ANI/DNIS information mode OFF
(see "Caller ID/ANI/DNIS Information Mode" on Page 97).

Caller ID/ANI/DNIS information mode ON
(see "Caller ID/ANI/DNIS Information Mode" on Page 97).

Caller ID/ANI/Lost Call stored information display
(see "Retrieve and Auto Dial Lost Calls" on Page 99).

View Call Park Orbit list (see "Call Park Orbit List Display" on Page 99).

Soft Keys ON (see "Soft Keys" on Page 91).

Soft Keys OFF (see "Soft Keys" on Page 91).

Remote called station messaging
(see "Group Notification Station Messaging" on Page 108).

Remote calling station messaging (see "To set a advisory station
message for a remote station" on Page 106).
90
Strata DK Digital Telephone 9/00

LCD Operation
Soft Keys
Table 8
Control Button Definitions (continued)
Button
Definitions
Changes Busy Field groups.
Changes displays (date/time, elapsed time,
3DJH
NO. 204
message, call forward, dialed number).
MAY 24 MON 12: 05
Scrolls through speed dial numbers when in Mode
8.
Scrolls through message waiting numbers.
6FUROO
Scrolls through the speed dial digits (if more than 16 digits) when in Mode 8.
To Exit from any Mode
1. Press 0RGH.
MODE NO. ?
2. Press .
The LCD displays date/day/
time.
JUNE 03 TUE 03:54
Soft Keys
The Soft Key feature provides a quick-and-easy way to access frequently-used
features during a call. When Soft Keys are on, they replace the Mode, Page, and Scroll
functions. When your telephone is idle, Soft Keys do not display and the 0RGH,
3DJH, and 6FUROO keys operate as LCD control buttons.
If the Soft Key feature is activated at your station, you can still access features with
feature buttons (fixed or flexible) or with access codes. Your telephone may already
come with the Soft Keys activated.
Strata DK Digital Telephone 9/00
91

LCD Operation
Soft Keys
To turn Soft Keys ON
1. Make sure that your
telephone is idle and
the handset on-hook.
2. Press 0RGH + .
Your LCD confirms that the
LINE OR STATION?
keys are on.
LINE STA. RTRN
To turn Soft Keys OFF
1. Make sure that your
telephone is idle and
the handset on-hook.
2. Press 0RGH + .
Your LCD confirms that the
NO. 204
keys are off.
SOFT KEY OFF
Soft Key Display
Abbreviated Soft Key feature prompts display on the LCD
TALK ON LINE 2
above the Control buttons (0RGH, 3DJH, and 6FUROO). In the
TRNS CONF PGE
following example, you would press 0RGH for the TRNS
function, 3DJH for CONF and 6FUROO for PGE.
If the Soft Key feature is activated at your station, incoming call information does not
display on your LCD while your station is busy. To display this information, you must
either disconnect the existing call or place it on hold.
How to Use Soft Keys
This section provides an example of how to use Soft Keys to make a Conference call
by adding a station to an outside call. See "Soft Key Prompts" on Page 95 for a list of
features that can be accessed with Soft Keys.
92
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LCD Operation
Soft Keys
Example: Using Soft Keys to Make a Conference Call
While on an outside call (LINE 3) you initiated, your LCD
TALK ON LINE 3
displays the prompts ABR, CONF, and PGE during the first 30
ABR CONF PGE
seconds (if ABR does not appear, then this feature was not
assigned in system programming).
Thirty seconds after the first digit of the telephone number is
TALK ON LINE 3
dialed, the display changes to TRNS, CONF, and PGE. If the
TRNS CONF PGE
call is an incoming call, the TRNS prompt appears
immediately when you answer the call.
To Use Soft Keys to Make a Conference Call
1. While on an outside
The outside call is placed on-
LINE OR STATION?
call, press CONF
hold.
LINE STA. RTRN
(3DJH) to initiate the
Conference.
(Optional) You can
press RTRN (6FUROO)
to terminate the
operation and return
to the outside call.
If you press RTRN,
you will have to
repeat the previous
step if you wish to
return to transfer,
conference, or page.
2. To transfer to a
DIAL STATION NO.
station, press STA
RTRN
(3DJH).
3. Dial a station number.
The name and/or number
CALLING
[203] displays for about three
JANE BROWN 203
seconds.
Strata DK Digital Telephone 9/00
93

LCD Operation
Soft Keys
If you have Voice First
ANNOUNCE TO 203
Signaling, the display changes
TRNS CONF PGE
to:
If you have Tone First
RINGING 203
Signaling, the phone rings
TRNS TALK RTRN
station [203] and the display
changes to:
4. (Optional) If you have
The called station answers,
TALK WITH 203
voice first signaling,
and you are connected to
TRNS JOIN RTRN
announce the call to
station 203 and the outside
station 203.
call remains on-hold.
5. Press JOIN (3DJH).
All parties are now joined in a
LN3+203
conference. Your LCD
EXIT CONF
indicates that you are in a
conference with CO line 3
and station 203 [LN3+203].
6. Press EXIT (0RGH)
The other parties remain connected in the conference
to drop out of the
call.
conference
...or CONF (3DJH) to
add another party to
the conference.
94
Strata DK Digital Telephone 9/00

LCD Operation
Soft Keys
Soft Key Prompts
Table 9 provides definitions of all of the Soft Key prompts that could appear on your
LCD.
Table 9
Soft Key Prompts
Soft Key
Definition
ABR
Activates Automatic Busy Redial after dialing a busy outside telephone number.
ACB
Activates Automatic Callback after reaching a busy station, CO line, or CO Line group.
BUSY
(Busy Override) Sends a call-waiting tone to a busy station.
CONF
Initiates or completes a conference.
EXEC
(Executive Override) Breaks into the conversation of a busy called station.
EXIT
Exits you from a conference; remaining parties are connected.
JOIN
Joins all parties to a conference while on a conference call.
Adds a CO line to an existing call while in the Conference mode. The LCD prompts you to
LINE
access a CO line after you press this key.
MESG
Sets a message waiting indication at a busy or unanswered station.
OVRD
Overrides options, busy mode, or overrides Do Not Disturb mode.
PGE
Parks an outside call and to gain access to a menu of options.
RING
Makes a called station ring when making a voice announce call to the station.
RLS
Disconnects a call and returns phone n to the idle state.
RTRN
Terminates a feature operation and to return to a previously displayed state.
Adds a station to an existing call while in the Conference mode. The LCD prompts you to
STA.
dial a station number after you press this key.
TALK
Makes a voice announcement to a called station that is ringing.
Initiates or completes a Transfer while on an outside call. Press once for an immediate or
TRNS
announced transfer, depending on system programming. Pressing TRNS again
completes the transfer.
Strata DK Digital Telephone 9/00
95

LCD Operation
Busy Lamp Field (BLF) Display
Busy Lamp Field (BLF) Display
This feature displays when a station is busy or ringing on any type of [DN] or CO line.
If all or a telephone's [PDNs] are in use on another telephone(s), the telephone shows
busy on the BLF, even though it may be idle. If a telephone is in the DND mode, the
telephone BLF appearance displays busy.
Starting with the number entered, the BLF displays a group of 10 [PDNs] per line; a
total of 20 for the LCD. Pressing 3DJH scrolls the display. The BLF mode stops all
other displays from appearing on your telephone's LCD.
To display the BLF
1. Press 0RGH + .
BLF NO. ?
2. If [PDNs] are two
For example, if you enter 2
200
0 . . . 5 . . . . .
digits, press
for 200, the list of telephone
210
. . . . . . 7 . . .
[DNs] beginning with the 200
...or enter the first
display.The sample LCD
digit of a three-digit
(shown at right) indicates that
[PDN]
stations 200, 205, and 217 are
in use or DND mode.
...or enter the first two
digits of a four-digit
[PDN].
3. Press .
4. Press 3DJH to rotate
The 200/210 group changes to
210
. . . . . . 7 . . .
BLF groups.
210/220.
220
. . 2 . 4 . . . . 9
96
Strata DK Digital Telephone 9/00

LCD Operation
Caller ID/ANI/DNIS Information Mode
Caller ID/ANI/DNIS Information Mode
Automatic Number Identification (ANI) information cannot co-exist on the same
telephone LCD with Dialed Number Identification Service (DNIS) information. If
your system is programmed to receive both ANI and DNIS information on incoming
calls, press 3DJH while the call is ringing to alternate between DNIS and ANI/Caller
ID LCD displays. After you answer the call, you can not alternate between displays.
DNIS
Incoming DNIS telephone numbers can be correlated in the system database with
assigned DNIS names. These names, up to 16 alphanumeric characters, display on
your telephone's LCD, enabling incoming calls to be instantly identified and
appropriately answered. Table 10 shows DNIS samples.
ANI/Caller ID
If your telephone is programmed to receive Caller ID names and numbers, the calling
party's name displays. Table 10 shows ANI samples. If Caller ID was activated, then
the caller's name and/or number would appear on the first line.
To display the number while the call is ringing
While the call is
MR. JONES
ringing, press 3DJH.
LINE
3 RINGING
To activate the Caller ID/ANI or DNIS display mode
Press 0RGH + . (The system default is ON.)
To deactivate the Caller ID/ANI or DNIS display mode
Press 0RGH + .
Strata DK Digital Telephone 9/00
97

LCD Operation
Caller ID/ANI/DNIS Information Mode
Table 10
DNIS/ANI Samples
Function
ANI/Caller ID Number1
DNIS/Caller ID Name
CN: 7145556782
Incoming Call
TOSHIBA TSD
LINE
3 RINGING
LINE
3
CALLING
Incoming ACD Call
TOSHIBA TSD
LINE
3
RINGING
Answered incoming or transferred call.
CN: 7145556782
TOSHIBA TSD
Display changes to call duration.
ANSWERED LINE 3
ANSWERED LINE 3
Call placed on-hold.
HOLD
LINE
3
SEP
9
TUES
18:30
Held call recalls your station.
CN: 7145556782
TOSHIBA TSD
LINE 3
RECALL
LINE
3
RECALL
Station 201 is transferring a call to you
NO. 200
(station 200).
201
CALLING
Transferred station (201) hangs up.
CN: 7145556782
TOSHIBA TSD
LN 3
TRANS
201
LINE
3
TRANS
201
Transferred call recalls your station (201).
CN: 7145556782
TOSHIBA TSD
L 3
RECALL
201
L
3
RECALL
201
Call forwarded to your phone.
TOSHIBA TSD
LINE
3
CALL
201
1.
Caller ID numbers do not display CN: before the number, whereas ANI does.
98
Strata DK Digital Telephone 9/00

LCD Operation
Call Park Orbit List Display
Call Park Orbit List Display
This feature enables you to monitor (view) the calls that are parked at your station.
While your phone is
LCD shows the CO Line
idle, press 0RGH +
number (003) and the orbit
LN 3 ORBIT 900+
.
number where the call is
parked (900).
...or 2UELW /LVW. To
scan the Orbit List,
press 6FUROO.
Retrieve and Auto Dial Lost Calls
The system automatically saves the numbers for all calls that ring at your telephone,
but are unanswered (lost calls). This feature enables you to view the stored
information, view the time and date, delete the information without returning the call,
and/or Auto Dial the saved numbers.
To view lost calls
1. Press 0RGH + .
The phone number and caller
MR. JONES
name are displayed on your
7145553700
LCD. ANI/Caller ID numbers
always include area codes.
2. Press 6FUROO
The next lost call displays.
MR. SMITH
7145568725
...or
The previous lost call
MS. DOE
displays.
7143723546
Strata DK Digital Telephone 9/00
99

LCD Operation
Retrieve and Auto Dial Lost Calls
...or 3DJH.
Toggles between the phone
06/02 17: 46
number/caller name screen
CN: 7145553700
and the date and time screen.
MR. JONES
7145553700
Note
CN: Identifies ANI calls as opposed to Caller ID calls which do not display
CN:.
To delete lost call
1. Press 0RGH +
The next lost call is displayed.
MR. SMITH
7145568725
2. Press 6FUROO
The next lost call displays.
...or press
The previous lost call
MS. DOE
displays.
7143723546
...or press .
The lost call information is deleted without auto
dialing the call.
To Auto Dial the lost call
1. Press 0RGH +
The phone number and caller
MR. SMITH
name are displayed on your
7145568725
LCD. ANI/Caller ID numbers
always include area codes.
2. Press 6FUROO
The next lost call displays.
...or
The previous lost call
MS. DOE
displays.
7143723546
100
Strata DK Digital Telephone 9/00

LCD Operation
Messages, Memos, and Name Display
3. Press CO /LQH
You hear dial tone.
...or a [DN] + CO
/LQH access code.
4. Press /RVW &DOO
The DK System auto dials the digit "1" before dialing
$XWR 'LDO.
the saved, outgoing telephone number.
Messages, Memos, and Name Display
The LCD on your telephone can be used to send or receive
BACK AT 2-PM-CALL
messages to/from other LCD telephone users (sample shown
MEETING FOR 3PM
at right). It can also display the names/numbers of the person
calling your telephone or the name of the person you are calling. Names and memos
can also be set
to display with speed dial numbers and timed reminders.
You can write or edit a station message (10~19), "fill in the blanks" of system
messages 62~64, enter a name/title that will display when other stations call your
station (see "Name/Number Display" on Page 113), or enter a Speed Dial (see "Speed
Dial Memos" on Page 111) or Timed Reminder memo (see "Timed Reminders" on
Page 78). System messages 65~99, if available, are written by the System
Administrator and cannot be edited by the user.
Strata DK Digital Telephone 9/00
101

LCD Operation
Messages, Memos, and Name Display
To enter LCD characters
1. Access message/
A cursor (--) appears at the first character in the
memo/name display.
display.
2. Enter the message/
See Table 11 for dial pad key equivalents.
name/memo (up to 32
alphanumeric
2358
Move Right
characters), using the
(Alpha mode only)
following dial pad keys
(dial pad shown at
right):
moves right
moves left
Move Left
Toggles between
alphanumeric
² toggles between
characters
alphanumeric
Scrolls alpha/
special characters
mode (dial pad
defaults to
numeric mode)
scrolls the alpha/
special characters.
3. To blank out any
Each character the cursor transverses is deleted.
portion of a message,
press (in alpha mode)
and move the cursor to
the right.
102
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LCD Operation
Messages
Table 11
Dial Pad Key Equivalents
Key
Key
Key
Letter
Letter
Letter
Symbol
Key Equiv.
Equiv.
Equiv.
Equiv.
A

J

S

:

B

K

T

C

L

U

+

D

M

V

/

E

N

W

Note Symbols shown
above must be
F

O

X

made in alpha
G

P

Y

character mode on
the dial pad.
H

Q

Z

I

R

Messages
There are three basic LCD message functions:
Advisory messaging enables you to store an informative message for LCD
telephones that call your phone.
Silent messaging enables you to write a message that you can send to busy LCD
telephones. Silent messaging lets you communicate visually to someone who is
occupied on the telephone.
Notifications enable you to send your station number and message indication to
another LCD station. Responding to the message, the called station receives your
message.
Strata DK Digital Telephone 9/00
103

LCD Operation
Messages
System Messages 60~64
System messages 60~64 are standard messages. You can "fill in the blanks" of
messages 62~64 (see below). Example: Message 64 can be edited to read RETURN
ON JAN. 4. Callers with LCD phones will see that message when they call your
number.
System Message
Preprogrammed message
Number
(Max. 32 digits per message)
60
OUT TO LUNCH
61
IN A MEETING
62
CALL _____________
63
BACK AT __________
64
RETURN ON________
System Messages 65~99
System messages 65~99 can only be programmed or permanently changed at the
Administrator's telephone. Any messages programmed at Administrator's telephone
remain in memory until canceled from Administrator's telephone or until the system is
reinitialized.
Station Messages
You can create up to 10 station messages (10~19). Once entered, a message can never
be deleted; only overwritten. This is a station option that is enabled in system
programming.
To enter/store a station message
1. Press /&' 0VJ
The LCD Msg Select/[PDN]
6HOHFW
LED flashes.
MSG NO. ?
...or [PDN] + .
2. Enter the two-digit
The current message, if any, is displayed.
message number
(10~19) to be stored.
104
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LCD Operation
Messages
3. Enter the message.
The LCD Msg Select/[PDN] LED lights steadily, and
the LCD displays the message. The message is now
(See "To enter LCD
stored in system memory.
characters" on Page
102.)
4. Repeat Steps 1~3 for
any additional
messages you want to
store.
5. Press /&' 0VJ
The message displays on your LCD an Advisory
6HOHFW
Message (see below). To cancel the message display,
press [PDN] and dial or press /&' 0VJ
...or 6SNU.
6HOHFW.
To set an advisory message for incoming calls
1. Press /&' 0VJ
The LCD Msg Select/[PDN]
6HOHFW
LED flashes.
MSG NO. ?
...or a [PDN] + .
2. Enter the desired
The selected message
message number:
displays. (This assumes the
MSG NO. 10

message has already been
~ (station)
stored in memory.)
...or ~ (system)
3. Press /&' 0VJ
The message displays on your telephone's LCD. The
6HOHFW
LCD Msg Select/[PDN] LED lights continuously. The
selected message is sent to LCD phones when they call
...or 6SNU.
your [PDN] or any [PhDN] owned by the telephone.
4. If you have Call
Forward set, press
3DJH to display the
message instead of
the CF display.
Strata DK Digital Telephone 9/00
105

LCD Operation
Messages
To cancel an advisory message that has been set at your station
Press /&' 0VJ 6HOHFW
...or [PDN] + + 6SNU.
The LED goes out. If a station message was sent, this procedure does not erase it.
To set a advisory station message for a remote station
1. While your telephone
MODE 95
is idle, press 0RGH +
DEST EKT NO.?
.
2. Dial the destination
207 = the destination [PDN]
MODE 95 DEST EKT
[PDN].
EKT NO. 207
3. Press 3DJH.
MW TO ST123
MSG NO?
4. Enter the message
(This assumes the message is
MW TO STXXX
number (station
already stored in memory.)
MSG NO?10
a; system,
a).
5. Press 3DJH.
Remote calling station
messaging allows you to set a
calling station message for
only one station at a time.
6. Press 0RGH.
207 = the [PDN] where
message will be set.
CALL 207-010M
010 = the message number.
Called station
M = message is set.
106
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LCD Operation
Messages
7. Press .
Your LCD shows the time and
date. The message is
SENT 207
displayed at station 207. LCD
Your station
telephones calling station 207
receives the message.
Message Notifications
With an LCD telephone, you can set short messages (up to 32 characters) that display
to callers with LCD telephones.
Any station can record a message; however, only stations with an LCD are able to see
the stored messages. Stations that do not use Soft Keys (Soft Keys Off: 0RGH + )
can send messages "live" to other LCD station users.
Notification Station Messaging
Your station number and a message indication can be sent to another LCD station.
When that station responds, it will receive the message. Soft Keys must be OFF at the
sending station for this feature to operate.
To set a notification station message
1. Press [PDN] and dial
the station Directory
Number (station does
not answer or is
busy).
2. Press 0RGH + .
MW TO STXXX
MSG NO.?
3. Enter the message
Station message (10~19), system message (60~99).
number.
The LCD displays the message. (This assumes the
message has already been stored in memory.)
4. Press 0VJ.
Strata DK Digital Telephone 9/00
107

LCD Operation
Messages
5. Press 6SNU or hang
Msg LED flashes on the
up to release.
called station.
CALL 204-207M
204 = the called [DN]
Called station
207 = the [PDN] of the station
that sent the message
M = message has been sent.
SENT 204
Your station
To receive a notification station message
Press 0VJ when your telephone Msg LED is flashing.
To cancel the message from the telephone that set the message
Press [PDN] and dial XXX is the [PDN] of the telephone that has the
;;;.
message set.
Group Notification Station Messaging
This feature enables a station to set a Called Station Message for a group of stations.
To set a notification station message for another station or group of stations
1. Press 0RGH + .
MODE 94
DEST EKT NO.?
2. Dial the destination
Station groups correspond to
MODE 94
[DN]
the same stations that are in
DEST EKT NO. 207
respective Page groups
...or press for all
assigned in system
call page stations,
programming.
...or enter a group
207=destination [DN] or
code ( ~ ).
group number.
~ for Page Group
1~8 respectively.
108
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LCD Operation
Messages
3. Press 3DJH.
MODE 94
ORG EKT NO.?
4. Dial the originating
This can be your number or
MODE 94
[PDN].
another station number.
ORG EKT NO. XXX
5. Press 3DJH.
MSG NO.?
6. Enter the message
The LCD displays the
OUT TO LUNCH
number (station
message. In this example,
a; system,
system message 60 was
a).
entered. (This assumes the
message is already stored in
memory.)
7. Press 3DJH.
MSG NO.?
8. Press 0RGH.
MODE NO.?
9. Press .
At the destination station, the
LCD displays the originating
SENT 207M
station number and the 0VJ
LED flashes.
To receive a notification message
Press 0VJ.
Strata DK Digital Telephone 9/00
109

LCD Operation
Messages
To cancel the message from the telephone that set the message
Press [PDN] and dial ;;;, where XXX is the [PDN] of the telephone that
set the message.
Silent Messaging (Busy Station)
An audible tone and an LCD message can be sent to an LCD station that is busy. The
busy station can return a message to the calling station's LCD. The two stations may
continue this procedure to carry on a "silent" conversation. Soft Keys must be OFF
(0RGH + ) at the sending and receiving stations for this feature to operate.
To send a message to a busy station
1. When you receive a
210=[DN]
OVER TO ST210
busy tone, press
MSG NO?
0RGH + .
2. Enter the message
Station message (10~19) and
number.
system message (60~99). The
LCD displays the message.
(This assumes the message is
already stored in memory.)
3. Press 3DJH.
The destination station beeps
four times and the message
displays for 30 seconds, or
until you hang up.
Your LCD confirms the
message was sent.
MSG SEND
110
Strata DK Digital Telephone 9/00

LCD Operation
Memos
To return to a busy station message after receiving a busy station message
1. Press 0RGH + .
OVR TO ST210
MSG NO?
2. Enter the message
Station message (10~19) and system message (60~99).
number.
The LCD displays the message. (This assumes the
message is already stored in memory.)
3. Press 3DJH.
Your LCD confirms the
message was sent.
MSG SEND
Memos
Speed Dial Memos
You can store names (12 characters max.) for each of 40 station speed dial numbers.
The memo pad of names can be scrolled to select the appropriate party. The station
must be enabled via system programming for LCD message memory.
To program Speed Dial names and numbers
1. Press 5HGLDO, then
6SHHG 'LDO.
2. Dial a station speed
See Table 16 on Page 136 for
dial code.
speed dial codes.
# * 10 SPEED DIAL
3. Press 0RGH.
If a name was previously
*10 NAME
stored on this code, it appears
SPEED DIAL
on the top line.
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111

LCD Operation
Memos
4. Enter the name or
The name appears on the bottom line as you enter it.
memo (12 characters
(See "To enter LCD characters" on Page 102.)
maximum).
5. Press 0RGH.
6. Enter a phone number
The number displays on the top line as you enter it.
(16 characters
maximum).
7. Press 5HGLDO to
record data in
memory.
To display the Speed Dial number and memo
Press 0RGH + ;a;, where X~X is the speed dial number to be displayed.
To dial a Speed Dial number
1. When your phone is
idle, press 0RGH + .
2. Enter Station Speed
Dial Code
SPEED DIAL NO. 10
...or System Speed
Dial Code.
3. Press 3DJH to see
more of the directory
of numbers/memos.
4. Press an available
The number is dialed.
/LQH
...or [DN] and enter a
CO line access code.
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LCD Operation
Name/Number Display
To check a speed dial number
1. When phone is idle,
press 0RGH + .
MODE NO.? 8
2. Dial a speed dial
TOSHIBA is the memo (up to
*11 TOSHIBA
number.
12 characters).
7145553700
714 583 3700 is the number
(up to 16 digits).
3. Press 3DJH to scan
If the number is longer than 16 digits, a "+" appears in
the directory for the
the far right corner of the display.
appropriate number/
memo.
4. Press 6FUROO to
display any remaining
digits.
Timed Reminders
See "Timed Reminders" on Page 78.
Name/Number Display
This feature enables you to enter a name/title, telephone number, location, etc. in
system memory. This name/title (e.g., LOBBY) displays on your station's LCD while
it is idle, and on other stations' LCDs when you call them or they call you.
Name display information for non-LCD telephones or voice mail/auto attendant
devices may be entered by the System Administrator for display on other stations'
LCDs when called.
When this feature is set, your Name/Number displays during direct, forwarded, and
hunted calls. On override or OCA calls, it does not display.
Strata DK Digital Telephone 9/00
113

LCD Operation
Name/Number Display
To enter name/number information
1. Press [DN] + .
USER NAME ?
2. Enter the new

information (up to 16
characters, e.g., user
name and station
number). See "To
enter LCD
characters" on Page
102.
3. Press 6SNU.
The information is stored and
TOSHIBA EXT. 200
appears on the top line of your
DATE DAY TIME
station's LCD.
When you call a station, the
NO. 213
name/title displays on the
TOSHIBA EXT. 200
bottom of the called station's
LCD.
To clear name/number display
1. Press [DN] +
You hear confirmation tone, then busy tone.
.
2. Press 6SNU.
During clear:
NO. 213
USER NAME RESET
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Strata DK Digital Telephone 9/00

LCD Operation
Name/Number Display
After clear: A name is
NO. 213
displaced by message and call
DATE DAY TIME
forward settings if they are
set.
Note
This procedure does not erase the name/
number. To restore the display, press [DN] +
.
To erase name/number display
1. Press [DN] +
Current information displays
USER NAME ?
.
on the lower line of the LCD.
2. Press in the alpha
Blank characters replace the information.
mode to enter blanks.
3. Press 6SNU.
The information is erased and the [PDN] of the
telephone is displayed.
Strata DK Digital Telephone 9/00
115

LCD Operation
Name/Number Display
116
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Full-duplex Speakerphone
4
This chapter explains how to use the Full-duplex Digital Speakerphone
(DKT2020-FDSP).
The DKT2020-FDSP is designed to allow both parties of a speakerphone call to speak
simultaneously. This eliminates "clipping" and enables true two-way conversation.
However, when two parties are talking simultaneously, the performance is not as good
as on a handset. The technology necessitates some volume loss in this situation.
An optional External Microphone can be connected for improved performance.
However, the External Microphone is extremely directional and should only be used
in certain applications. The telephone also provides half-duplex/full-duplex manual
selection.
The DKT2020-FDSP has three operational modes for enhanced microphone use
(Best, Good and Normal). These modes allow adjustments for different room
acoustical characteristics. Choosing either the Internal or External Microphone
(RFDM) and proper operational mode should be pre-selected by the system installer.
When the External Microphone option is installed, the telephone's Internal
Microphone is disabled on all but Voice First Handsfree Answerback calls and OCA
calls. The External Microphone is powered by the phone (no batteries are required)
and does not need to be turned off when not in use.
Choosing either the Internal or External Microphone is performed on the DIP
switch 5, located under the keystrip (see Figure 4).
Strata DK Digital Telephone 9/00
117

Full-duplex Speakerphone
Dip Switches
Important!
The DKT2020-FDSP's full-duplex operation depends on the speaker volume setting.
Raising or lowering speaker volume directly affects the performance of the full-duplex
operation.
Depending on the room's echo characteristics, raising the volume of the
speakerphone can cause the full-duplex operation to deteriorate. When set to
maximum volume, it may be necessary to switch to half-duplex operation.
The speakerphone will automatically reduce volume in each direction when both
the FDSP user and the distant party are talking at the same time. The volume
reduction is required to control the echoes at high volume levels. It is possible for
surrounding conversations and other sounds to trigger this effect even when you
are not speaking.
The performance of the DKT2020-FDSP can vary on calls that involve a delay,
such as wireless calls, Voice Over Internet Protocol calls, etc. With these types of
calls, the quality can diminish.
When using the [PDN] or Intercom button, the performance for internal calls is
not as good as for external calls.
Dip Switches
The DKT2020-FDSP has DIP switches that enable use for the External Microphone
and the international market. The DIP switches are located underneath the flexible
button key strip (see Figure 4).
There are three different DIP switch settings for optimum operation in various types of
environments:
Best provides full-duplex operation with the Internal or External Microphone.
This is ideal for a large enclosed area, such as an office with little echo. Echo
varies according to the environment. For instance, a room that is relatively empty
has more echo than a room with furniture or items that can absorb sound waves.
Good provides full-duplex operation with the Internal or External Microphone.
This is ideal for a small office with high echo.
Normal provides full-duplex operation with the Internal or External
Microphone. This works well with an open office area, such as an office cubicle.
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Full-duplex Speakerphone
Dip Switches
LCD Display
Handset
ON
DIP Switches
Red/Green
1
2
3
4
(some models)
LED Indicators
Line 9
Speed
Dial
Line 8
Do Not
Disturb
Line 7
Line 17
Line 6
Line 16
Line 5
Line 15
Dial Pad
Flexible Buttons
Line 4
Line 14
Line 3
Line 13
Line 2
Line 12
Line 1
Line 11
Intercom Line 10
3926
Fixed Buttons
Microphone Location
Figure 4
Location of DIP Switches
Table 12 shows the switch positions for the three different settings.
Table 12
DKT2020-FDSP DIP Switch Settings
Dip Switch
Full Duplex Setting
DIP Switch Position
1
2
3
4
5
6
7
ON
Best
ON
ON
ON
ON
ON
OFF
ON
1 2 3 4 5 6 7
ON
Good
ON
ON
ON
ON
ON
ON
OFF
1 2 3 4 5 6 7
Normal
ON
(Default)
ON
ON
ON
ON
ON
ON
ON
1 2 3 4 5 6 7
ON
Dip Switch 5 ON for Internal Microphone; OFF for External.
1 2 3 4 5 6 7
5206
Strata DK Digital Telephone 9/00
119

Full-duplex Speakerphone
Dip Switches
Note
The first four DIP switches are used to select the country, same as all other
DK2000-series telephones. The default DIP switch settings (1~4) are preset to
On for the USA and Canada. If you need to make adjustments for other
countries, see Table 19 on Page 146.
To use the External Microphone
1. Plug in the RFDM External Microphone into the bottom of the telephone (see Figures
5 and 6).
2. Turn the microphone On by opening it (see Figure 7).
Note
The High/Low switch works independently from the telephone's
speakerphone. This setting must be on High for proper operation.
Important!
The microphone has a narrow voice pick-up range so the front of the microphone
should always point toward the person speaking (see Figure 8).
Be sure to place the microphone at least one foot from the telephone speaker and
do not point the microphone toward the telephone speaker grille.
To use the external microphone in a conference room setting, place the
microphone away from all parties to eliminate some of the directionality effect.
Parties may have to speak up to be heard.
CAUTION! Avoid pulling the microphone cord excessively.
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Full-duplex Speakerphone
Dip Switches
EXT MIC
EXT MIC
5217
LOW
HIGH
5218
Figure 5
RFDM Plug on DKT2020-FDSP
Figure 6
RFDM Unit
RFDM Unit (OFF Position)
RFDM Unit (ON Position)
5352
Figure 7
External Microphone On/Off
Strata DK Digital Telephone 9/00
121

Full-duplex Speakerphone
Dip Switches
RFDM Super Directional Microphone
5353
Figure 8
External Microphone Voice Pick-up Path
Speech Training Mode
When the DKT2020-FDSP is used in speakerphone mode, it adjusts to both the
telephone line's and room's acoustic properties. At the beginning of each
speakerphone call, the echo canceller must perform Speech Training by evaluating
both the FDSP user and the far-end user's voice, background noise and line quality.
To train the speakerphone
The parties at both the local telephone and on the far end should take turns
speaking for approximately 10 seconds.
To improve speaker quality
If the conversation becomes unstable during the call, or there is clipped speech,
feedback or short silences, first try adjusting the volume. This forces the FDSP
phone into speech training mode. The LED will go on.
If conversation is still unstable, press button 10 to activate half-duplex mode. You
can turn off button 10 at any time to reactivate full-duplex mode.
122
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Full-duplex Speakerphone
Dip Switches
To force the telephone into Speech Training mode
During a call, momentarily press 9RO , 9RO , +ROG or 0,&.
During Speech Training mode, the speakerphone operates in half-duplex mode.
Tips for best results
Avoid blocking the microphone or shuffling paper near the microphone.
Avoid placing the speakerphone where it can detect excessive background noise,
especially during Speech Training mode.
Avoid moving the telephone during a call--this changes the room's acoustic
properties. If the telephone or microphone is moved, you may have to force the
Speech Training mode.
Special Button Operation (Button 10)
When using the external or Internal Microphone, button 10 works as a toggle from
full- to half-duplex on the DKT2020-FDSP.
Button 10
toggles
between full-
and half-duplex.
5241
Figure 9
Button 10 on the Full-duplex Speakerphone
Strata DK Digital Telephone 9/00
123

Full-duplex Speakerphone
Dip Switches
To toggle full/half-duplex mode
Press button 10 (see
Full-duplex mode: Button 10 LED Off.
Figure 9) to turn full-
Half-duplex mode: Button 10 LED On.
duplex mode On or
Off.
Notes
Button 10 functions the same for Internal and/or External Microphone.
If DIP switch 6 and 7, in Figure 12, are turned Off, the Full/half-duplex function
of Button 10 is disabled and Button 10 will function as programmed in Program
39 of system/station Programming.
The DKT2020-FDSP's full-duplex operation depends on the speaker volume
setting. Raising or lowering the speaker volume directly affects the performance
of the full-duplex operation.
Important!
If raising or lowering the volume does not improve performance, switch to half-
duplex mode by pressing Key 10.
If both you and the distant party are using full-duplex speakerphones, the
sensitivity to both echo paths may cause a reduction or instability of volume. If
this happens, it may be necessary to switch to half-duplex mode by pressing key
10.
124
Strata DK Digital Telephone 9/00

Add-on Module/DSS Console
5
This chapter provides an equipment overview of the following two optional units and
describes the features buttons and their associated LEDs.
Digital Add-on Module (DADM)  add 20 feature buttons to 2000-series digital
telephones. Up to two DADMs can be connected to a telephone.
Direct Station Selection (DSS) Consoles available for system operators who do
not have an attendant console. (See "DSS Console" on Page 127.)
DADM
The DADM, model DADM2020, is shown in Figure 10 on Page 126. The buttons can
be programmed for [DSS], CO line access, and Station or System Speed Dial.
Directory Numbers or other functions cannot be assigned to DADMs.
Each [DSS] and /LQH button has an LED that provides a status of the CO line or
station assigned to it.
The [DSS] LED flashes green when the station equipped with an DADM is
calling or transferring an outside call to a station. (If calling a station, the LED
turns steady red when the called station answers; if transferring to a station, the
LED turns steady red when you hang up to complete the transfer.) The DSS LED
is steady red whenever the station associated with the DSS is ringing, busy, or in
the DND mode.
Strata DK Digital Telephone 9/00
125

Add-on Module/DSS Console
DADM
A Line (CO) LED is green when the CO line is in use by the DADM console user.
It is red if it is in use by another telephone user.
Notes
The button numbers shown in this figure
are examples only and may not reflect the
numbers on your particular station
equipment.
Not available on DK14 systems.
209
219
229
239
208
218
228
238
207
217
227
237
206
216
226
236
205
215
225
235
204
214
224
234
203
213
223
233
202
212
222
232
201
211
221
231
200
210
220
230
2038
First DADM
Second DADM
Figure 10
Example Button Assignments for the Strata DK DADMs
126
Strata DK Digital Telephone 9/00

Add-on Module/DSS Console
DSS Console
DSS Console
The DSS console operates alongside of a digital telephone to provide the telephone
with 60 additional feature buttons. The buttons can be programmed for [DSS], CO
line access, All Call Page, Night Transfer, and Station or System Speed Dial. This
guide applies to the DSS Console models DDSS2060 (see Figure 11), DDSS1060, and
HDSS6560.
LEDs on the DDSS2060 and DDSS1060 models light or flash red or green, and LEDs
on the HDSS6560 model light or flash red. For the DDSS2060 and DDSS1060
models, the Line (CO) and [DSS] LEDs act in the same manner as on the DADM;
other feature button LEDs on both of these models will be red when activated.
Notes
The button numbers shown in
this figure are examples only
and may not reflect the
numbers on your particular
209
219
229
239
249
NT
station equipment.
Not available on DK14
208
218
228
238
248
AC
systems.
207
217
227
237
247
257
206
216
226
236
246
256
205
215
225
235
245
255
204
214
224
234
244
254
203
213
223
233
243
253
202
212
221
232
242
252
201
211
221
231
241
251
200
210
220
230
240
250
2039
Figure 11
Example Button Assignments (DDSS2060 shown)
Strata DK Digital Telephone 9/00
127

Add-on Module/DSS Console
[DSS] Button
[DSS] Button
The Direct Station Select [DSS] button can appear on both the DADM and DSS
Console. Each DSS button is associated with a particular station in your telephone
system. It can be used to transfer an outside call to the associated station or to make a
direct call to the associated station. The [DSS] LED lights steady red when the station
associated with the [DSS] is ringing, busy on a call, or in the DND mode; or when the
associated station is idle, but all appearances of the station's [PDN] are busy or in-use
by other stations. [DSS] buttons cannot call station [PhDNs], Distributed Hunt Group
[DNs], or ACD Groups.
Features
The LED color indications described in these feature descriptions apply specifically to
the DADM and DSS Console models DDSS2060 and DDSS1060. Flash conditions
described here apply to all DSS console models and the DADM.
Calling a Station
To call a station's [PDN] from either a DSS console or a DADM, press the [DSS]
associated with the station. A station call with a [DSS] can be made on-hook or off-
hook, and with Voice First or Tone signaling. After pressing the button, treat the call
like any other station call made from a digital telephone.
[DSS] LEDs indicate whether the associated station is idle or busy. The LED is steady
red if the station is busy or ringing, and is not lit if idle. If all the station's PDN buttons
are being used by other stations, the DSS LED of the station is lit steady red, but the
station may be idle. If the station is in the DND mode, its DSS LED lights steady red.
Transfer to an Idle Station
You can transfer internal or outside calls to an idle station from either a DSS console
or a DADM.
128
Strata DK Digital Telephone 9/00

To transfer a call to an idle station
1. Press [DSS]
The call is placed automatically on hold. The Line or
corresponding to the
[DN] LED flashes green at double the on-hold rate,
station to be called.
and the [DSS] LED flashes green.
You hear a single-ring tone. (If using the Tone
signaling mode, you hear successive ring tones.)
2. Announce the call.
With Tone signaling, you would have to wait for the
called station to answer before announcing the call.
3. Hang up.
The call rings the called station when you hang up.
While the called station is ringing, the [DSS] LED is
steady red, and the Line LED flashes green at the on-
hold rate or if on a [DN] button, it goes idle.
When the called station answers the call, the [DSS]
LED stays steady red, and the Line LED becomes
steady red.
4. If the station does not
answer before a
period set in system
programming, the call
recalls your station.
Call Transfer with Camp-on
You can transfer a call to a busy station from either a DSS console or an DADM. Use
the [DSS] to transfer the call, even though the [DSS] LED associated with the station
you are "transferring to" is red.
To transfer call to a busy station
1. Press [DSS]
You may hear a busy tone. The original caller is placed
corresponding to the
automatically on hold. The Line or [DN] LED flashes
busy station to be
green at double the on-hold rate, and the [DSS] LED
called.
remains steady red.
Strata DK Digital Telephone 9/00
129

Add-on Module/DSS Console
Features
2. Hang up.
The call rings the called station once with the camp-on
tone. While the called station is receiving this tone, the
Line LED flashes green (on-hold rate) or if you are on
a [DN] button, it goes idle. The [DSS] LED remains
steady red.
When the called station answers the transferred call,
the Line LED becomes steady red. The [DSS] LED
remains steady red.
Note
If the busy station is in the DND mode, the
call will not transfer, but will recall your
telephone immediately.
If the call is not answered after a specified Recall time
set in system programming, camp-on is cancelled and
the transferred call rings back.
Call Answering (CO Line)
If your DADM or DSS console is equipped with a /LQH button, you can answer CO
line calls from the DADM or DSS console as you would from a digital telephone. See
Chapter 2 Features for detailed information.
To answer an incoming CO Line call to a DADM or DSS Console
Press the flashing /LQH.
Speed Dial
Your DADM or DSS console may be equipped with 6' (Speed Dial) buttons that can
be programmed to dial telephone numbers or to access features. 6' buttons on either
the DADM or DSS console function like 6' buttons on digital telephones. See
Chapter 2 Features for information.
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Strata DK Digital Telephone 9/00

Paging
You can make an announcement page to a group of station telephone speakers selected
in system programming with $OO &DOO 3DJH on the DSS console. 6' (if
programmed) on either the DSS console or the DADM can be used for page
announcements. See "All Call Page" on Page 66.
Call Forward Override ([DSS] Override)
Either the DSS buttons on your DSS console or the associated telephone can be set in
system programming to ring stations that are in the Call Forward mode, instead of
being forwarded. Usually the console's telephone is the unit activated to perform this
function. Among other applications, this feature can be used to notify a person who
forgets to deactivate the Call Forward feature after returning to the office.
Important!
DSS buttons on DADMs cannot override Call Forward.
To override call forward with the console's associated telephone
1. Press &QI7UQ or
[PDN].
2. Dial the station
Make the call as you would from any other station.
number set for call
This procedure assumes your station has a typical
forward.
program setting.
To override call forward with your DSS Console
Press the station [DSS] set for call forward.
Night Transfer
You can use the DSS console to make the system ring different telephones for
incoming calls during different times of the day. For further details, refer to the Strata
DK System Administrator's User Guide.
To enable/disable night transfer
Press 1LJKW 7UDQVIHU to toggle night transfer ON/OFF.
Strata DK Digital Telephone 9/00
131

Add-on Module/DSS Console
Features
132
Strata DK Digital Telephone 9/00

Access Codes
A
This appendix contains access codes for outside Speed Dial numbers, CO lines,
Paging Group and Paging Zone Codes.
CO Line Access Codes
CO lines are used when you dial an outside number. If your telephone does not have a
&2 or /LQH button, you can enter the appropriate code listed in Table 13 to access an
outside line.
You can also store the code on a Speed Dial (6') button for one-touch access. If you
are storing a CO line access code onto a Speed Dial code, enter before the CO
access code (e.g., to store code , enter ).
In some systems, is used as a general group code or to access Least Cost Routing
(LCR). System users are required to dial in order to access an outside line. If you
press in a system programmed with LCR, you may not hear internal dial tone,
depending on system programming.
See your System Administrator for the code which applies to your telephone.
To access a line
Press [PDN] + CO Line Access Code
Strata DK Digital Telephone 9/00
133

Add-on Module/DSS Console
Feature Access Codes
Table 13
CO Line Access Codes
System
CO Line Access Codes
DK14
or a or a
DK16e/DK16
or a or a
DK40i/DK40
or a or a
DK424 (RCTUA)
or ~ or a
DK424 (RCTUBA/BB) and
or ~ or a
DK424i (B1CU)
DK424 (RCTUC/D) and
DK424i (B2CAU/B2CBU)
or a or a
(B3CAU/B3CBU)
DK424 (RCTUE/F) and
or a or a
DK424i (B5CAU/B5CBU)
Notes
accesses LCR or a general line group.
a accesses line groups 1~16, respectively.
a accesses individual lines 1~200, respectively.
Feature Access Codes
See Table 7 on Page 73.
Paging Access Codes
Your telephone can be assigned to page group(s). Telephones can be a member of
more than one group and each group can have as many as 120 stations. Station users
can access each group separately by dialing an access code (Tables 14~15).
To enter a paging group access code
Press [PDN] + Access Code
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Strata DK Digital Telephone 9/00

Add-on Module/DSS Console
Paging Access Codes
Table 14
Paging Groups
Paging Group
Access Code
Paging Group
Access Code
Station Group A

Station Group E

Station Group B

Station Group F

Station Group C

Station Group G

Station Group D

Station Group H

Table 15
External Paging Zones
External Paging Zone
Access Code
External Paging Zone
Access Code
DK14/DK40/DK40i/DK424/DK424i (all processors)
Paging

Paging

All Call Page Zone
All Call, External Page Zone
DK40i/DK40/DK424 (RCTUA, RCTUBA/BB, RCTUC/D) and
DK424i (B1CU, B2CAU/B2CBU, B3CAU/B3CBU)
Zone A

Zone C

Zone B

Zone D

DK424 (RCTUE/F) and DK424i (B5CAU/B5CBU)
Zone A

Zone E

Zone B

Zone F

Zone C

Zone G

Zone D

Zone H

Strata DK Digital Telephone 9/00
135

Add-on Module/DSS Console
Speed Dial Access Codes
Speed Dial Access Codes
The number of station and system speed dial numbers available to you depends on the
size of your company's telephone system. Check with your System Administrator to
find out which codes apply to your system.
Once you store a telephone number on any of the codes listed below, you can dial the
number by entering the code, such as or 6SHHG 'LDO + .
Table 16
Speed Dial Access Codes
Station
System
Telephone System Size
Speed Dial Codes
Speed Dial Codes
Small System
a
a
(DK14/DK16/DK16e/DK40/DK40i/DK424 RCTUA)
Medium System
(RCTUBA/BB, RCTUC/D, B1CU,
a
a
B2CAU/B2CBU and B3CAU/B3CBU)
Large System
a
a
(RCTUE/F and B5CAU/B5CBU)
Table 17
Speed Dial Number Linking
System Speed Dial Codes that can be Linked to
System
other Speed Dial Codes
DK14, DK16e, DK40i, RCTUA
a
RCTUBA/BB, RCTUC/D, B1CAU,
a
B2CAU/B2CBU and B3CAU/B3CBU
RCTUE/F and B5CAU/B5CBU
a
136
Strata DK Digital Telephone 9/00

Centrex Application
B
Your system may be equipped with the Centrex Application, which enhances its
feature capability when installed behind a Centrex or PBX system.Your telephone
may have access to one or more of the enhanced Centrex features listed below:
Flexible Directory Numbering
A station's [PDN] can be three or four digits. It is, therefore, possible to match a
station's [PDN] and Centrex line extension number. Dial the entire station number
when indicated.
Note
Some access code numbers may have been changed to avoid system
numbering plan conflicts.
Centrex Feature Buttons
You can access some Centrex features by pressing a preprogrammed flexible button
on your telephone, instead of dialing a Centrex access code. The Centrex access code,
including the necessary flash and/or pause sequence, is activated when the button is
pressed. See your Centrex or PBX operations manual for specific details.
Strata DK Digital Telephone 9/00
137

Add-on Module/DSS Console
Ringing Repeat
Ringing Repeat
The distinctive ring patterns available in your Centrex system are automatically
repeated with your digital telephone, enabling you to answer appropriately for either
outside, inside or callback calls.
Delayed Ringing
CO or Centrex line(s) can be programmed for a 12-second and/or 24-second ring
delay at stations to permit alternate answering conditions. Answer the line when your
telephone is ringing.
138
Strata DK Digital Telephone 9/00

Button Labels
C
All flexible buttons must be programmed for your telephone in system programming
and vary for individual telephones. If a button does not appear on your display or
telephone keystrip label, see your System Administrator for button assignments.
The button labels in Table 18 are for the 2000-series telephone mode.
Table 18
Feature Button Definitions
2000-series Telephone
Definitions
Account Code Button
$FFRXQW &RGH
Press to enter a Voluntary Account Code anytime during a Central Office
(CO) line call without interrupting the conversation.
Alarm Reset Button
$ODUP 5HVHW
Press to turn off a telephone alarm connected to a facility alarm
mechanism.
Alert Signaling Buttons
$OHUW 6LJQDO
Press to alert a predesignated station with a distinctive sound and to
RU
indicate a pre-arranged meaning and visual indication to a predesignated
station. Up to four Alert Signal buttons can be assigned to a telephone.
All Call Voice Page Button
$OO &DOO 3DJH
Press to page all of the digital and electronic telephones in the All Call Page
group.
Automatic Busy Redial Button
$XWR %XV\ 5HGLDO
Press to set up Automatic Busy Redial after receiving a busy tone on a
dialed CO line call (not available when calling on tie or DID CO lines).
Strata DK Digital Telephone 9/00
139

Add-on Module/DSS Console
Delayed Ringing
Table 18
Feature Button Definitions (continued)
2000-series Telephone
Definitions
Automatic Callback Button
$XWR &DOOEDFN
Press to recall a busy station or station in the Do Not Disturb (DND) mode
as soon as that station becomes idle or deactivates DND. Also used for CO
line queuing when all lines are busy.
&DOO )UZG $OO &DOOV
Call Forward-All Calls Button
Press to forward all calls to another station or voice mail device.
Call Forward-Busy Button
&DOO )UZG %XV\
Press to forward calls immediately to another station or voice mail device
when your station is busy or in the DND mode.
Call Forward-Busy/No Answer Button
&DOO )UZG %XV\
Press to forward calls immediately to another station or voice mail device
1$QV
when your station is busy or in DND mode. Also forwards calls when your
station is not answered after 8~60 seconds (set at your station).
&DOO )UZG 1R
Call Forward-No Answer Button
$QVZHU
Press to forward calls to another station or voice mail device when your
station is not answered after 8~60 seconds (set at your station).
Call Forward-External Button
&DOO )UZG ([WHUQDO
Press to forward Private or DID line calls to an external or internal
telephone number.
Call Forward-Fixed Button
&DOO )UZG WR
Press to forward all calls to a station or voice mail device assigned in
system programming.
Data Release Button
'DWD 5HOHDVH
Press to release data calls. See the Strata DK PC/Data Interface User
Guide.
Call Pickup Button
'LUHFWHG 3LFNXS
Press to initiate a ringing Directed Call Pickup of CO line, [DN], and page
calls.
'LUHFWHG 3LFNXS
Tenant Call Pickup Buttons
RU
If the system is shared by tenants, the Directed Pickup 1~4 buttons pick up
ringing CO line calls for Tenants 1~4 respectively.
'R 1RW 'LVWXUE
Do Not Disturb Button
Press to lock your station in or out of the DND mode.
140
Strata DK Digital Telephone 9/00

Add-on Module/DSS Console
Delayed Ringing
Table 18
Feature Button Definitions (continued)
2000-series Telephone
Definitions
Direct Station Selection Button(s)
'66
Press to ring a preselected station. The LED associated with each DSS
button provides the status (idle/busy) of the station assigned to the button.
Flash Button
)ODVK
Press to perform the following functions: Disconnect and recall dial tone on
a CO line; access Centrex or PBX features; enter a pause or flash signal
when programming speed dial numbers.
Group Pickup Button
*URXS 3LFNXS
Press to pick up a call that is ringing a station that belongs to a Pickup
Group that your station is a member of.
Handset Off-hook Call Announce Button
+6 2&$ 7DONEDFN
Press this key while off-hook busy with a call and while being called by an
internal caller who initiates off-hook call announce to switch the talk path
from the current call to the off-hook call announce internal caller.
Message Select Button
/&' 0VJ 6HOHFW
Press to enable system and personal messages to be displayed on the
optional 32-character LCD.
/LQH
Line Button
Press to answer or access an outside Central Office (CO) line.
Unanswered (Lost) Call Automatic Dial Button
/RVW &DOO $XWR 'LDO
Press to automatically dial the stored ANI (Automatic Number Identification)
or Caller ID number shown on the LCD. Unanswered calls will be stored on
this button and the LCD.
Microphone Cutoff Button
0LFURSKQ &XWRII
Press to turn the microphone off/on while idle, providing privacy when you
receive handsfree internal calls. Also functional when your station receives
calls--the Mic button controls the microphone when you originate calls.
Modem Button
0RGHP
Press to reserve a modem from a pool. The LED of the button indicates the
status of the modem pool. See the Strata DK PC/Data Interface User
Guide.
Additional Message Waiting Buttons
Phantom Directory Numbers allow multiple Message Waiting buttons with
0VJ :DLW
LEDs for up to four different Directory Numbers [DNs] other than your
Primary Directory Number [PDN]. It performs the same Message Waiting
functions as the MW/FL button.
Strata DK Digital Telephone 9/00
141

Add-on Module/DSS Console
Delayed Ringing
Table 18
Feature Button Definitions (continued)
2000-series Telephone
Definitions
Night Transfer Button
1LJKW 7UDQVIHU
Press to control the system's CO line ringing pattern for after-hours
incoming calls.
Tenant Night Transfer Buttons
1LJKW 7UDQVIHU
Press the appropriate button to control the system's CO line ringing
a
patterns for after hours incoming calls for either of the tenants that share a
single Strata DK280 system.
17 /RFN
Night Transfer Lock Buttons
a
Initiates entry of the NT Lock password. NT L LED will be on when the
system ring mode (Day/Day2/Night) is locked.
Park Orbit Display Button - LCD Telephones Only
2UELW /LVW
Press to display call(s) parked in orbit. If there are multiple parked calls, a +
sign appears on the LCD.
Park/Page Button
3DUN DQG 3DJH
Press to park internal or outside call in orbit and announce to other
telephones or paging speakers to retrieve the parked calls.
Park Button
3DUN LQ 2UELW
Press to park internal or outside calls in an orbit. Call retrieval can be made
locally from the same parking telephone or remotely from a different
telephone.
Pooled Line Button
3RROHG /LQH *US
Press to access an available CO line from a group of lines appearing under
one button.
Privacy Button
3ULYDF\ RQ /LQH
Press to block Privacy Override on common CO line buttons. This button
does not block Busy Override or Executive Override.
Privacy Release Button
3ULYDF\ 5HOHDVH
Press to release privacy on common CO line buttons, enabling other station
users to enter your conversations on those buttons. Privacy release does
not apply to common [DN] buttons which are always private.
Release and Answer Button
5HOHDVH DQG $QV
Press to disconnect or complete the transfer the current CO or [DN] call and
automatically answer the new incoming CO or [DN] call.
142
Strata DK Digital Telephone 9/00

Add-on Module/DSS Console
Delayed Ringing
Table 18
Feature Button Definitions (continued)
2000-series Telephone
Definitions
Release Button
5HOHDVH &DOO
Press to disconnect or complete the transfer of the current CO or [DN] call
and to place your station in the idle condition.
Save Button
6DYH /DVW 1XPEHU
After dialing an outside or internal directory number, press to "save" the
number. Later, you can have the system automatically redial the number for
you when you press the button after accessing an internal or outside line.
Speed Dial Button
6' RU &XVWRPL]HG
Press to Speed Dial a telephone number or feature access codes. SD
%XWWRQ
buttons can be used as either System Speed Dial numbers or Station
Speed Dial numbers.
6SHHG 'LDO
Speed Dial Select Button
Press (in conjuncton with Redial) to store and access Speed Dial number.
Pause (Long) Button
6SG 'LDO /QJ 3DXVH Press to insert a 10-second pause when programming Speed Dial
numbers.
Pause Button
6SG 'LDO 3DXVH
Press to set either a one-half or two-second pause when programming
Speed Dial numbers. (The pause time is set in system programming).
6WDUW
Start Button
Press to make an outgoing call using an ISDN trunk.
6XE
Subaddress Button
Press to enter a subaddress on an ISDN trunk outgoing call.
7HO 6HW 0XVLF
Background Music Button
Press to turn Background Music on or off over your station speaker.
Tone Button
7RQH 'LDO 6HOHFW
Press to change the outgoing dialing of the CO line in use from dial pulse to
tone signaling.
8QORFN 'RRU
Door Lock Buttons
Press to unlock a door lock mechanism.
Strata DK Digital Telephone 9/00
143

Add-on Module/DSS Console
Delayed Ringing
144
Strata DK Digital Telephone 9/00

International Settings
D
The DKT2000 V.4 series telephones have DIP switches that enable use for the
international market. The DIP switches are located underneath the flexible button key
strip on the DKT2000 V.4 series telephones (see Figure 4).
Table 19 shows the correct country settings for the DKT2010-S, DKT2020-S,
DKT2010-SD, DKT2020-SD, DKT2020-FDSP, DKT2001 V.4 telephones.
Note
The default DIP switch settings are preset for the USA and Canada.
Therefore, you do not need to adjust any of these from the default factory
settings for North America.
Strata DK Digital Telephone 9/00
145

Add-on Module/DSS Console
Delayed Ringing
Table 19
DKT International DIP Switch Settings
Dip Switch
Country
DIP Switch Position
1
2
3
4
USA
ON
Canada
ON
ON
ON
ON
(Default Setting)
1 2 3 4
ON
Mexico
ON
ON
ON
OFF
1 2 3 4
ON
Taiwan
OFF
ON
ON
ON
1 2 3 4
ON
Hong Kong
Thailand1
ON
OFF
ON
ON
1 2 3 4
Singapore
Malaysia
ON
Indonesia
OFF OFF
ON
OFF
Sri Lanka
1 2 3 4
India
China
3925
1. The DKT2000 V.4 is not compatible for Hong Kong and Thailand. Use the
V.4A or later versions in these two countries.
146
Strata DK Digital Telephone 9/00

Index
A
automatic busy redial, 23
about this book
automatic callback, 25
conventions, ix
automatic hold, 26
how to use this guide, viii
organization, viii
B
related documents, x
before you begin, 15
ABR, 23
BGM over telephone speakers, 27
ACB, 25
BLF display, 96
access code
busy override, 64
using, 29
button labels, 139
access codes, 133
buttons, 4
CO Line, 133
[DSS], 128
feature, 72
[PDN], 7
speed dial, 136
[PhDN], 7
account code
[SDN], 7
calls, 20
Cnf/Trn, 4
emergency override of forced account
directory number, 7
codes, 20
feature, 8
forced account codes (verified/non-
fixed, 4
verified), 20
flexible, 6
add-on module/DSS console, 125
Hold, 4
advisory messaging, 105
LCD, 9
alert signaling, 22
Mic, 5
all call page, 66
Mode, 90
ANI/Caller ID, 97
Msg, 5
attendant console calling, 23
Page, 91
auto dial lost calls, 99
Redial, 5
Strata DK Digital Telephone 9/00
147

Index
C ~ F
Scroll, 91
direct inward system access, 46
Spkr, 6
direct station selection buttons, 48
volume control, 4, 6
directed call pickup, 40
directory number, 7
C
DISA, 46
call forward, 27
incoming calls, 46
all calls, 30
outgoing calls, 47
busy/no answer, 32
DKT2010-H, 2
external, 34
DKT2010-SD, 2
fixed, 33
DKT2020-FDSP, 2, 117
modes, 28
DKT2020-S, 2
no answer, 31
DKT2020-SD, 2
to voice systems, 87
DNIS, 97
using the buttons, 29
do not disturb (DND), 48
call park
do not disturb override, 64
orbit list display, 99
door lock, 49
orbits, 36
door phone, 50
call pickup, 40
[DSS] button, 128
directed, 40
DSS, 48
call transfer, 42
console, 125, 127
with camp-on, 42
call waiting, 44
E
called station messaging, 107
emergency override of forced account
Caller ID/ANI/DNIS information mode, 97
codes, 20
centrex application, 137
emergency ringdown, 53, 57
centrex feature buttons, 137
executive override, 64
Cnf/Trn, 4
exit from any mode, 91
CO Line access codes, 133
conference calls, 45
F
control buttons, 90
feature access codes, 72
feature buttons, 8
D
features, 128
DADM, 125
call answering (CO Line), 130
date/time/day adjustment, 46
call forward override ([DSS]
delayed ringing, 138
Override), 131
digital add-on module (DADM), 125
call transfer with camp-on, 129
digital telephone models
calling a station, 128
(see telephone models)
night transfer, 131
148
Strata DK Digital Telephone 9/00

Index
G ~ N
paging, 131
operation, 89
speed dial, 130
telephones, 29
transfer to an idle station, 128
incoming calls, 30
flash, 75
outgoing call, 29
flexible buttons, 6
LED indicators, 10
flexible directory numbering, 137
liquid crystal display (LCD), 9
forced account codes (verified/non-
lost calls
verified), 20
retrieve and auto dial, 99
full-duplex speakerphone, 117
M
G
memo, 111
group called station messaging, 108
speed dial, 111
group listening, 53
timed reminders, 113
group pickup, 41, 42
message, 103
calls to other groups, 41
advisory, 105
calls within your group, 41
called station, 107
group called station, 108
H
notifications, 107
handsfree answerback, 54
remote calling station, 106
handsfree monitoring, 55
silent (busy station), 110
Hold, 4
station, 104
hotline service
system, 104
emergency ringdown, 53, 57
message waiting light
on [PDN], 57
I
on [PhDN/MW], 59
incoming DISA calls, 46
on another telephone, 59
indicators
messages, memos, and name display, 101
LED, 10
Mic, 5
ISDN
microphone cut-off, 60
buttons, 18, 56, 80, 143
mode button, 90
feature codes, 73
Msg, 5
L
N
LCD, 9
name/number display, 56, 113
buttons, 9
how to enter characters, 101
messages, 103
Strata DK Digital Telephone 9/00
149

Index
O ~ U
O
scroll button, 91
OCA, 60
secondary directory number, 7
off-hook, 11
silent messaging (busy station), 110
off-hook call announce, 60
soft keys, 91
on-hook, 11
display, 92
outgoing DISA calls, 47
how to use, 92
override
making a conference call (example), 93
busy, 64
prompts, 95
do not disturb, 64
speakerphone, 69
executive, 64
speed dial, 70
privacy, 65
access codes, 136
toll restriction, 65
advanced features, 72
override calls, 63
chain dialing, 77
linked speed dial example, 76
P
number linking, 75
pause and flash storage, 75
page announcements, 66
long pause, 75
page button, 91
memos, 111
paging group codes, 134
pause, 75
phantom directory number, 7
Spkr, 6
primary directory number, 7
SP-OCA, 62
privacy
start (ISDN button), 18, 56
on-line, 67
sub (subaddress ISDN button), 56
override, 65
Q
T
telephone models
quick reference, 17
timed reminders, 78
R
toll restriction override, 65
tone/pulse dialing, 80
redial, 5
two (tandem) CO line connection, 80
release and answer, 68
[DN], 80
remote calling station messaging, 106
CO buttons, 81
remote destination change, 35
supervision, 83
retrieve and auto dial lost calls, 99
ringing repeat, 138
U
S
using access codes, 29
saved number redial, 68
150
Strata DK Digital Telephone 9/00

Index
V ~ V
V
voice mail integration, 84
message mailbox, 84
message retrieval, 85
multiple message retrieval, 86
volume, 4, 6
volume controls, 12
voluntary account codes (verified/non-
verified), 21
Strata DK Digital Telephone 9/00
151

Document Outline