The Electra-StatTMACD/MIS
Reporting Package
Turn any PC into a
Call Center Accountant
The Electra-Stat ACD/MIS
Reporting Package works on
ACD features of your Electra
a non-dedicated, external PC.
Elite® Key Telephone System
If you desire, the program will
ou already know
(KTS) to a higher level of
support an optional wall board
that Automatic Call
management proficiency.
that allows your entire staff
Distribution (ACD) is the
Through a familiar and intu-
Y
to see a large, real-time visual
best way to maximize
itive Graphical User Interface
indication of how many calls
your call center's productivity.
(GUI), the Electra-Stat ACD/MIS
are in queue, which helps
Now, how do you track ACD
Reporting Package allows you
keep them on track.
traffic and statistics? In real
to instantly access important
time? Compile and analyze that
Real-time Benefits
information about your
information, both current and
The Electra-Stat ACD/MIS
call center, and use that
historical, into customized,
Reporting Package was
information to make informed
printable reports? And, how
designed to emulate a
management decisions. By
do you manage it all through
standard Windows program,
scheduling, planing and
an easy-to-use PC interface?
so it isn't hard to learn or use.
budgeting your department
With the Electra-Stat ACD/MIS
The welcome screen requires
with a greater degree of
Reporting Package.
the supervisor to enter a
knowledge and accuracy,
valid password to continue,
The Electra-Stat ACD/MIS
you'll experience improved
allowing you to maintain
Reporting Package is a
performance, lower operating
tight security.
Windows® based software
costs and increased revenue
application that takes the
and profit.
The Electra-Stat ACD/MIS
Reporting Package comes
equipped with a powerful real-
time display window that is
divided into separate panels:
Agents Panel - This panel
displays the current status
of up to 4 groups of 32 call
agents per system. Each group
is represented by its own
window, with a separate field
for each agent. This panel
allows you to determine, at a
glance, important information,
The Electra-StatACD/MIS Reporting Package
such as: is an agent available
caller has spent with an agent;
average time spent on ACD
Call Center
or handling a call; how long
average time that agents spend
calls; time spent in break mode;
Accountability
has that call lasted; has the
per ACD and non-ACD call;
and time spent on non-ACD
The Electra-Stat ACD/MIS
agent's phone been ringing; or
number of calls made; and
calls. Agent stats may also be
Reporting Package is the
has the agent logged in or out?
the average agent idle time.
requested for a particular user
perfect choice for adding
information management capa-
Queue Status Panel -
With this wide range of real-
defined time period.
bilities to your organization's
Displayed in table or graph
time information available --
Group Stats -- Call Processing -
KTS. With its impressive line-up
form, the Queue Status Panel
literally at the click of a mouse
This report indicates, by group:
of features, versatile reporting
tracks the number of agents
-- you'll be able to evaluate
the average time spent on
capabilities and easy-to-use
logged into a queue, how many
and manage your call agents
ACD calls; average time on
interface, the Electra-Stat
calls are in that queue, and the
more effectively and efficiently,
non-ACD calls; average time
ACD/MIS Reporting Package
length of time that the longest
resulting in a higher level
in break mode; and average
will help make your call center
caller has been in queue.
of service to your callers,
wait time.
more service-driven, more
Real-time Graph Panel -
while call center productivity
These reports may be printed
productive and ultimately
This panel allows the user
is increased.
on-demand or scheduled
more profitable. NEC's
to choose from a variety of
through an automatic print
Reporting Live
Electra-Stat ACD/MIS Reporting
real-time call agent statistics,
function. The automatic print
The Electra-Stat ACD/MIS
Package -- it's like having your
and displays that information
function allows you to direct
Reporting Package captures
own call center accountant,
in bar chart format.
the program to generate
and tabulates a large amount
right on your personal computer.
Call Summary Panel - The
reports on a given date or
of crucial call center informa-
Call Summary Panel displays
time, saving time and effort.
tion, and allows you to access
information on all active ACD
Both historical and real-time
that information through a
groups for a determined period
information may be reported,
wide range of built-in reporting
of time, including: number of
so you can track past and
capabilities, such as:
calls received; number of calls
present trends and patterns.
Agent Stats -- Call Processing -
abandoned; average time that
Also, the reports may be for-
This report indicates, by agent:
callers have spent in queue;
matted to your specifications,
the number of ACD calls taken;
average amount of time that a
allowing you to personalize
the number of non-ACD calls;
your information.
Windows is a registered trademark of Microsoft, Inc.
The Electra-Stat ACD/MIS Reporting Package is a trademark of NEC America, Inc.
Electra Elite is a registered trademark of NEC America, Inc.
System Requirements
Electra-Stat requires a Pentium 100 MHz (or higher) CPU, with at least
10 MB available hard disk space, CD-Rom Drive, available serial port,
Windows 95, and at least 16MB free RAM.
Electra Elite system equipped with an MIF(A)-UIO and KMA unit.
Certain features require optional equipment or specialized telephone company services.
Please consult your authorized NEC associate or authorized reseller.
To find out more about the Electra-Stat ACD/MIS Reporting Package,
The information contained herein is subject to change without notice at the sole
discretion of NEC America, Inc.
and how NEC's powerful and versatile technology
©NEC
platforms can work for you, contact your local NEC dealer,
call us at 1-800-TEAM-NEC or visit our website at:
America,
www.cng.nec.com
Inc.
NEC America, Inc. Corporate Networks Group
10/98
1555 W. Walnut Hill Lane, Irving, TX 75038-3796
750813