Electra Elite IPK II Features and Specifications Manual

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FEATURES AND
SPECIFICATIONS MANUAL
INT-1072 (IPK II)
DOCUMENT REVISION 1
(RELEASE 1000)

NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features at
any time without notice.
NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers. The
information contained herein is the property of NEC Unified Solutions, Inc. and shall not be reproduced
without prior written approval of NEC Unified Solutions, Inc.
Dterm is a registered trademark of NEC Corporation and Electra Elite is a registered trademark of NEC
America, Inc. Windows is a registered trademark of Microsoft Corporation. AT&T is a registered
trademark of American Telephone and Telegraph Company. Lucent Technologies is a trademark or
service mark of Lucent Technologies Inc. Nortel Networks and the Nortel Networks logo are
trademarks of Nortel Networks. Verizon Wireless is a trademark of Verizon Trademark Services, LLC.
Copyright 2006
NEC Infrontia, Inc.
6535 N. State Highway 161
Irving, TX 75039-2402
Technology Development

Preface
Before Reading this Manual
This manual provides detailed information for each of the system's features. If you are not familiar with
the features, the Table of Contents provides a list of the features and where to find the feature within
the manual.
GENERAL INFORMATION
Congratulations! You have purchased the NEC Electra Elite IPK II System.
The Electra Elite IPK II system is a feature-rich key system that provides many features including
Automatic Call Distribution, Computer Telephony Integration, IP Station and IP Trunk support, ISDN
compatibility, PBX compatibility, TAPI compatibility, Voice over Internet Protocol and Uniform Call
Distribution.
The Electra Elite IPK II system provides the customer needs today, and as business expands the
system can be expanded to grow as well.
The Electra Elite IPK II system has a set of manuals that provide all the information necessary to
install and support the system. This preface describes these manuals.
SUPPORTING DOCUMENTS
Electra Elite IPK II General Description Manual
This Manual provides general information about the system, its features, system configuration and
standards. This manual provides an overview of the Electra Elite IPK II system and can be used to
present information to potential customers.
Electra Elite IPK II System Hardware Manual
The System Hardware Manual is provided for the system installer. This manual has detailed
instructions for installing the Electra Elite IPK II KSU, ETUs, Multiline Terminals, and optional
equipment.
Features and Specifications
i

Document Revision 1
Electra Elite IPK II
Electra Elite IPK II Programming Manual
This manual provides instructions for programming the Electra Elite IPK II system using a Multiline
Terminal or PC.
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Table of Contents

Introduction
1
SECTION 1
GENERAL INFORMATION
Electra Elite IPK II (DTH telephones), Dterm Series i (DTR telephones),
I
Dterm IPK (ITH Telephones), Electra Elite (DTU telephones), and Dterm
nt
Series E (DTP telephones) can be used with the Electra Elite IPK II
r
system.
oduc
SECTION 2
MULTILINE TERMINALS USED WITH THE SYSTEM
tion
Electra Elite IPK Terminals
The Electra Elite IPK II Terminals (DTH telephones) either with or without
LCD display offer a variety of colors, and line sizes.
Terminals are available in black or white.
The large Liquid Crystal Display (LCD) on the display terminals
provides call status data and programming information.
Terminal line sizes include 8-line, 16-line, and 32-line.
IP terminals are available in 4-line, 8-line and 16-line (with LCD).
Speakerphone with full handsfree operation and headset jack is
standard.
All are compatible with the AD(A)-R, AP(A)-R, AP(R)-R, CT(A)-R
Unit, CT(U)-R, or HF-R Unit adapter. The AP(R)-R Unit requires an
AC-R Unit to supply AC power.
The ADA-2R is compatible with ITH-2 IP terminals.
The ADA-2R and PS(A)-R are compatible with ITH-3 IP terminals.
An Attendant Add-On DCR-60-1 CONSOLE is available with 60
station and/or outside line assignments and 12 function keys.
Features and Specifications
1 - 1

Document Revision 1
Electra Elite IPK II
Electra Elite IPK II Terminal Feature Access, Single On/Off, or One-Touch Keys
Keys are designated Feature Access, Single On/Off, or One-Touch throughout this
manual. The keys operate much the same, but various limitations imposed on each
type are described below.
Feature Access Keys
Depending on the type, a Multiline Terminal can have 2, 8, 16, or 24 line keys.
These highly-flexible keys can be used for station DSS/BLF and Speed Dial.
Single On/Off Keys
Line keys may also be assigned as Single On/Off keys in System Programming
to toggle a feature on/off. This assignment has no impact on the Feature Access
keys, but the assigned features are very specific. Call Forward All Call, Call
Forward Busy/No Answer, Scrolling (CID), headset, and DND are examples of
features available for Single On/Off keys.
One-Touch Keys
One-Touch keys can perform the same function as Feature Access keys. A
Multiline Terminal has a fixed number of these keys. No system assignment is
necessary, and the number of keys ranges from none to 16 depending on the
terminal type.
Line/Feature
Access Keys
One-Touch Keys
Key Assignment Example
1 - 2
Introduction

Electra Elite IPK II
Document Revision 1
Dterm Series i Terminals
The Dterm Series i Terminals (DTR telephones) with or without LCD display offer a
variety of colors and line sizes.
Terminals are available in black or white.
The large Liquid Crystal Display (LCD) on display terminals provides call status
data and programming information.
Line sizes include 8-line, 16-line, and 32-line.
2-line on the DTR-2DT-1.
Speakerphone with full handsfree operation and headset jack is standard
(except on the DTR-2DT-1).
All but the DTR-2DT-1, DTR-1-1, DTR-1HM-1 and Cordless terminals are
compatible with the AD(A)-R, AP(A)-R, AP(R)-R , CT(A)-R and HF-R Unit
adapters. The AP(R)-R Unit requires an AC(A)-R Unit to supply AC power. For
Attendant Positions, an Attendant Add-On DCR-60-1 CONSOLE is available
with 60 station and/or outside line assignments and 12 function keys. The DTR-
2DT-1 has an internal Analog Port without ringer.
A two-line terminal with two Flexible Line keys (each with 2-color LED), nine
function keys, built-in speakerphone, a large LED to indicate incoming calls or
messages, and an outgoing only Analog SLT Port [AD(A)-R] is also available.
The Electra Elite IPK II Single Line Terminals are offered in two variations (DTR-
1-1 and DTR-1HM-1). Both terminals come in black or white. Both have DTMF
and Pulse Dialing compatibility, and offer Flash and Redial key functionality.
The Electra Elite IPK II Single Line Terminals come standard with a Message
Waiting Indicator that also functions as an Incoming Call Indication. During a
call, the receive audio level can be increased three levels and decreased two
levels from the default setting (six volume level settings in all). The terminals
offer four ring volume settings (Off, Soft, Medium, and Loud), and three ring
patterns (Slow, Medium, and Fast). The DTR Single Line Terminals also have a
Data Port that functions similar to that of an AP(R)-R optional adapter, and have
a built-in wall mount adapter. The DTR-1HM-1 terminal has eight
programmable speed dial buttons (maximum 21 digits each). The DTR-1HM-1
also has Hold and Monitor Function keys.
Dterm IPK ITH Terminals
The Dterm IPK ITH Terminals come with LCD display and offer a variety of colors and
line sizes:
Terminals are available in black or white.
The large Liquid Crystal Display (LCD) on display terminals provides call status
data and programming information.
Introduction
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Document Revision 1
Electra Elite IPK II
Line sizes include 8-line and 16-line.
Speakerphone with full-duplex handsfree operation and headset jack is
standard.
Terminals are compatible with AD(A)-2R and PS(A)-R.
Electra Elite and Dterm Series E Terminals
The Electra Elite Terminals (DTU telephones) and Dterm Series E terminals (DTP
telephones) with or without LCD displays are available in a variety of colors and lines
sizes.
Terminals are available in black or white.
The large Liquid Crystal Display (LCD) on the display terminals provides call
status data and programming information.
Line sizes include 8-line, 16-line, and 32-line.
Speakerphone with full handsfree operation and headset jack is standard.
The Dterm Handset Cordless terminal is a 16-button telephone (display only).
An Attendant Add-On DCU-60-1 CONSOLE is available for 60 station and/or
outside line assignments and 12 function keys.
A single line telephone Adapter can be used in place of a digital terminal for
connecting Single Line Telephones, or similar devices.
1 - 4
Introduction

Features
2
SECTION 1
ABOUT THIS CHAPTER
This chapter provides an alphabetical listing of the features that are
F
available with the Electra Elite IPK II system.
eat
Each feature provides the following information:
ure
Description briefly describes the feature and how it is use.
s
Conditions provides special operating conditions (if any) that need to be
considered with using the feature.
Default Settings indicates the factory default setting (if any)
System Availability describes multiline terminals that can be used with
this feature and lists any additional equipment, such as adapters or ETUs,
that must be installed for this feature to operate.
Programming lists the memory blocks that support the feature.
Related Features lists features that are associated with the feature
being described (e.g., the Account Codes feature lists the Abbreviated
Dialing feature in the related features list because abbreviated dialing bins
can contain stored account code (if any).
Operation provides step-by-step instructions for using the feature.
Features and Specifications
2 - 1

Document Revision 1
Electra Elite IPK II
SECTION 2
IMPORTANT NOTES
Simplifying Multiline Terminal Operation with One-Touch Keys...
A multiline terminal user can access many features through Service Codes (e.g.,
Service Code 629 leaves a Message Waiting for a co-worker). To streamline the
operation of their telephone, a multiline terminal user can store these codes under
One-Touch Keys. This provides one-button operation for almost any feature. To find
out more, turn to the One-Touch Calling and One-Touch Serial Operation features.
Programmable Keys
When reading an instruction using programmable keys, you will see a notation similar
to (PGM 15-07 or SC nnn). This means that the key requires function code nnn, and
you can program this code through Program 15-07 or by dialing Service Code 751 or
752. Refer to the Programmable Function Keys feature for more information.
Using Handsfree
The manual assumes each extension has Automatic Handsfree. This lets a user just
press a line key or Speaker key to answer or place a call. For extensions without
Automatic Handsfree, the user must:
Lift the handset or press Speaker for Intercom dial tone.
Lift the handset or press Speaker, then press a line key for trunk dial tone.
Port Assignments
Port Calculation for Trunks:
The system detects the type of ETU (trunk or extension) and assigns the required
extension or trunk ports to the slot. The system will use the next available port
numbers - it will not reserve any ports.
2 - 2
Features

Electra Elite IPK II
Document Revision 1
SECTION 3
IPK TO IPK II FEATURE COMPARISON LIST
The following table provides a cross-reference between the Electra Elite IPK and the
Electra Elite IPK II features.
IPK Feature Name
IPK II Feature Name
Account Code Forced/Verified/Unverified
Account Code Forced/Verified/Unverified
Account Code Entry
Account Code Entry
Add-On Conference
Conference
All Call Page
Paging, Internal
Alphanumeric Display
Alphanumeric Display
Analog Line Extender (Dterm Analog EXT)
Not Supported
Ancillary Device Connection
Ancillary Device Connection
Answer Hold
Answer Hold
Answer Key
Answer Key
Assigned Night Answer (ANA)
Direct Inward Line (DIL)
Attendant Add-On Console
Direct Station Selection (DSS) Console
Attendant Camp-On
Call Waiting / Camp On
Attendant Positions
Attendant Call Queuing
Attendant Station Outgoing Lockout
Code Restriction, Dial Block
Attendant Transfer
Transfer
Authorization Code
Code Restriction Override
Automated Attendant
Voice Response System (VRS)
Automatic Answer with Delay Message
Voice Response System (VRS)
Automatic Call Distribution
Automatic Call Distribution (ACD)
Automatic Callback
Callback
Automatic Day/Night Mode Switching
Night Service
Automatic Hold
Hold
Automatic Number Indication (ANI) on T1
T1 Trunking (with ANI/DNIS Compatibility)
Automatic Redial
Repeat Redial
Automatic Release
Automatic Release
Automatic Route Selection (ARS)
Automatic Route Selection
Features
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Electra Elite IPK II
IPK Feature Name
IPK II Feature Name
Automatic Trunk-to-Trunk Transfer
Call Forwarding, Off-Premise
Background Music Multiline Speaker
Background Music
Background Music Over External Speakers
Background Music
Barge-In
Barge In
Battery Backup System Memory
Battery Backup System Memory
Battery Backup System Power
Battery Backup System Power
Busy Lamp Field on Multiline Terminals
One-Touch Calling
Call Alert Notification
Off Hook Signaling
Call Appearance (CAP) Keys
Call Appearance (CAP) Keys
Call Arrival (CAR) Keys
Call Arrival (CAR) Keys
Call Forward All Call
Call Forwarding
Call Forward Busy/No Answer
Call Forwarding
Call Forward Centrex
Not Supported
Call Forward Display
Call Forwarding
Call Forward Off-Premise
Call Forwarding, Off-Premise
Call Forward Split
Call Forwarding
Call Monitoring
Call Monitoring
Call Park System
Park
Call Pickup Group
Group Call Pickup
Call Pickup Direct
Directed Call Pickup
Callback Request
Message Waiting
Caller ID Call Return
Caller ID Call Return
Caller ID Indication (Analog Trunks)
Caller ID
Cascade CPU
Not Supported
Centralized Voice Mail (with E&M Tie Lines)
Not Supported
Class of Service
Class of Service
Clock/Calendar Display
Clock/Calendar Display
CO Message Waiting Indication
CO Message Waiting Indication
CO/PBX, Tie Line Digit Restriction
Code Restriction
Code Restriction
Code Restriction
2 - 4
Features

Electra Elite IPK II
Document Revision 1
IPK Feature Name
IPK II Feature Name
Computer Telephony Integration (CTI)
TAPI Compatibility
Computer Telephony Integration (CTI) Applications
Consecutive Speed Dial
Speed Dial System/Group/Station
Cordless Telephone Connection
Cordless Telephone Connection
Customized Message
Selectable Display Messaging
Data Line Security
Data Line Security
Delay Announcement
Voice Response System (VRS)
Delayed Ringing
Delayed Ringing
Dial 0 For Attendant
Operator
Dialed Number Indication Service (DNIS)
T1 Trunking (with ANI/DNIS Compatibility)
Digit Insertion
Automatic Route Selection
Digital Line Extender (Dterm ISDN EXTender Plus)
Not Supported
Digital Voice Mail
Digital Voice Mail
Direct Inward Dialing (DID)
Direct Inward Dialing (DID)
Direct Inward System Access (DISA)
Direct Inward System Access (DISA)
Direct Inward Termination (DIT)
Direct Inward Line (DIL)
Direct Paging Access
Paging, Internal
Direct Station Selection (DSS)
One-Touch Calling
Distinctive Ringing
Distinctive Ringing, Tones and Flash Patterns
Do Not Disturb (DND)
Do Not Disturb
Door Lock Release Relays
Door Box
Door/Monitor Telephone
Door Box
DP to DTMF Switching
Pulse to Tone Conversion
Drop Key
Drop Key
Dterm Analog Cordless Terminal
Not Supported
Dterm Cordless II Terminal
Dterm Cordless II Terminal
Dterm Cordless Lite II Terminal
Dterm Cordless Lite II Terminal
Dterm Handset Cordless
Dterm Handset Cordless
Dterm IP Gateway System
Dterm IP Gateway System
Features
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Document Revision 1
Electra Elite IPK II
IPK Feature Name
IPK II Feature Name
E&M Tie Lines (4-Wire)
Multiple Trunk Types
Elapsed Call Time
Call Duration Timer
Electra Elite IPK Terminals
Electra Elite IPK Terminals
Electra Elite Terminal Migration
Electra Elite Terminal Migration
Electra Professional Terminal Migration
Not Supported
Electronic Volume Control
Volume Controls
Elite ACD Plus
Not Supported
Elite CallAnalyst
Elite CallAnalyst
Elite Q-Master
Not Supported
EliteApps - Interactive Voice Response
EliteApps - Interactive Voice Response
EliteApps - PC Attendant
IPK II - PC Attendant
Emergency 911 Cut Through
E911 Compatibility
Enhanced 911
E911 Compatibility
Equal Access Accommodation
Code Restriction
External Tone Ringer
Analog Communications Interface (ACI)
External Zone Paging (Meet-Me)
Paging, External
Facsimile CO Branch Connection
Facsimile CO Branch Connection
Feature Access User Programmable
Programmable Function Keys
Flexible Line Assignment
Programmable Function Keys
Flexible Numbering Plan
Flexible System Numbering
Flexible Ringing Assignment
Ring Groups
Flexible Timeouts
Flexible Timeouts
Full Duplex Handsfree
Handsfree and Monitor
Full Handsfree Operation
Handsfree and Monitor
General Purpose Relays
Analog Communications Interface (ACI)
Ground Start Trunks
Multiple Trunk Types
Group Listening
Group Listen
Handset Mute
Handset Mute
Handsfree Answerback
Handsfree Answerback/Forced Intercom Ringing
Handsfree Dialing and Monitoring
Handsfree and Monitor
2 - 6
Features

Electra Elite IPK II
Document Revision 1
IPK Feature Name
IPK II Feature Name
Headset Connection (Built-In)
Headset Operation
Hold With Recall (Exclusive and Non-Exclusive)
Hold
Hot Key Pad
Not Supported
Hot Line
Hotline
Howler Tone Service
Howler Tone Service
I-Hold Indication
Distinctive Ringing, Tones and Flash Patterns
Incoming Call Identification
Caller ID
Incoming Trunk Name or Number Display
Name Storing
Internal Hub
Internal Hub
Internal Voice/Tone Signaling
Handsfree Answerback/Forced Intercom Ringing
Internal Zone Paging (Meet-Me)
Paging, Internal
IP CPU & Media Gateway
Not Supported
IP Station (MEGACO)
IP Station (MEGACO) - IAD Integrated Access Device
ISDN-BRI Trunk Connections
ISDN Compatibility
ISDN-PRI Trunk Connections
ISDN Compatibility
I-Use Indication
Distinctive Ringing, Tones and Flash Patterns
Key Function/Multifunction Registration
Multiple Trunk Types
Key-Common Channel Interoffice Signaling (K-CCIS)
K-CCIS - T1
Large LED Indication
Message Waiting
Last Number Redial
Last Number Redial
Least Cost Routing (LCR)
Automatic Route Selection
Live Monitoring
Digital Voice Mail
Loop Start Trunks
Multiple Trunk Types
Message Display Board
Not Supported
Message Waiting
Message Waiting
Microphone Control
Microphone Cutoff
Multiline Conference Bridge
Multiline Conference Bridge
Multilingual LCD Indication
Alphanumeric Display
Multimedia Conference Bridge
Multimedia Conference Bridge
Multiple Trunk Groups
Trunk Groups
Features
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Electra Elite IPK II
IPK Feature Name
IPK II Feature Name
Music on Hold
Music on Hold
NEC Elite PC Assistant
IPK II - PC Assistant
Nesting Dial
Not Supported
Night Call Pickup
Night Service
Night Chime
Night Service
Night Transfer
Night Service
Off-Hook Ringing
Off Hook Signaling
Off-Premise Extension
(OPX) Off-Premise Extension (Actual name)
One-Touch Feature Access
Programmable Function Keys
PC Programming
PC Programming
Pooled Line (Outgoing)
Trunk Group Routing
Power Failure Transfer
Power Failure Transfer
Preset Dialing
Dialing Number Preview
Prime Line Assignment
Prime Line Selection
Privacy on All Calls
Conference, Voice Call/Privacy Release
Privacy Release
Conference, Voice Call/Privacy Release
Private Lines
Private Line
Programming from Multiline Terminal
Programming from Multiline Terminal
Pushbutton Dial DTMF or DP
Single Line Telephones, Analog 500/2500 Sets
Quick Transfer to Voice Mail
Quick Transfer to Voice Mail
Recall Key
Flash
Recall With Station Identification
Transfer
Redial Key
Redial Key
Remote Programming
PC Programming
Resident System Program
Resident System Program
Restriction (Outgoing)
Code Restriction
Ring Tone Variation
Distinctive Ringing, Tones and Flash Patterns
Ringing Line Preference
Line Preference
Route Advance Block
Trunk Group Routing
Save and Repeat
Save Number Dialed
2 - 8
Features

Electra Elite IPK II
Document Revision 1
IPK Feature Name
IPK II Feature Name
Scrolling Directories
Directory Dialing
Secondary Incoming Extension
Secondary Incoming Extension
Seized Trunk Name/Number Display
Name Storing
Simplified Call Distribution
Department Calling
Single Line Telephone Access
Single Line Telephones, Analog 500/2500 Sets
SLT Adapter
SLT Adapter
SLT Timed Alarm
Alarm
Softkeys
Softkeys
Speed Dial Station
Speed Dial System/Group/Station
Speed Dial System
Speed Dial System/Group/Station
Speed Dial Stored Characters
Speed Dial System/Group/Station
Station Add-On Console
Station Add-On Console
Station Camp-On
Call Waiting / Camp On
Station Hunt
Station Hunt
Station Message Detail Recording (SMDR)
Station Message Detail Recording
Station Name Assignment User Programable
Station Name Assignment User Programmable
Station Outgoing Lockout
Code Restriction, Dial Block
Station Relocation
Station Relocation
Station Transfer
Transfer
Step Call
Department Step Calling
Store and Repeat
Memo Dial
Stored Hookflash
Speed Dial System/Group/Station
Synchronous Ringing
Synchronous Ringing
System Data Up/Down Load
PC Programming
T1 Connection
T1 Trunking (with ANI/DNIS Compatibility)
Tandem Switching of 4-Wire E&M Tie Lines
Multiple Trunk Types
Tenant Service
Night Service
Three-Minute Reminder
Warning Tone For Long Conversation
Tone Override
Tone Override
Trunk Queuing
Trunk Queuing/Camp On
Features
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Document Revision 1
Electra Elite IPK II
IPK Feature Name
IPK II Feature Name
Trunk-to-Trunk Transfer
Tandem Trunking (Unsupervised Conference)
Two-Color LEDs
Distinctive Ringing, Tones and Flash Patterns
Unified Messaging
Unified Messaging
Unified Messaging - EliteMail CTI LX - Lite
Unified Messaging
Uniform Call Distribution (UCD)
Uniform Call Distribution (UCD)
Uniform Numbering Network
Uniform Numbering Network
Universal Slots
Universal Slots
Unsupervised Conference
Tandem Trunking (Unsupervised Conference)
User Programming Ability
User Programming Ability
Voice Mail Integration (Analog)
Voice Mail Integration (Analog)
Voice Mail Message Indication on Line Keys
Voice Mail Message Indication on Line Keys
Voice Over Internet Protocol (VoIP)
Voice Over Internet Protocol (VoIP)
Voice Over Split
Voice Over
Voice Prompt
Voice Response System (VRS)
Wireless
Not Supported
Wireless - DECT
Wireless DECT
SECTION 4
FEATURES
The remainder of this document provides the features for the Electra Elite IPK II
system.
2 - 10
Features

Account Code Entry
Description
Account Codes are user-dialed codes that help the system administrator categorize and/or
restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while
placing a trunk call or anytime while on a call. The system does not require the user to enter
the optional account code.
Account Codes for Incoming Calls
The system can control the ability of extension users to enter Account Codes for incoming
calls. When this option is enabled, a user can dial * while on an incoming call, enter an
Account Code, and then dial * to return to their caller. If the option is disabled, any digits the
user dials after answering an incoming call outdial on the connected trunk.
A
Hiding Account Codes
Account Codes can be optionally hidden from a telephone's display. This would prevent, for
example, an unauthorized co-worker from obtaining a Verified Account Code by watching the
display and making note of the digits that dial out. When hidden, the Account Code digits
show as the character "," on the telephone display.
Account Code Capacity
Account Codes print along with the other call data on the SMDR record after the call
completes. Account Codes can be 1~16 digits in length using 0~9 and #.
Redialed Numbers Do Not Contain Account Codes
When using the Last Number Redial, Save or Repeat Dial features, the system will not retain
Account Code information. Any number redialed with these features, the user will need to
reenter an Account Code.
If a user enters *12345*203 926 5400*67890*, if the Last Number Redial feature is used, the
system dials the number as 203 926 5400*67890*. The *67890* is not treated as an Account
Code.
Conditions
If a user enters a code that exceeds the 16 digit limit, the system ignores the
Account Code entry.
Account Code Entry
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Document Revision 1
Electra Elite IPK II
If the system has Account Codes disabled, the digits dialed (e.g., ,1234,) appear on the
SMDR report as part of the number dialed.
Do not use an asterisk within a PBX access code when using Account Codes. Otherwise,
after the ,, the trunk will stop sending digits to the central office.
Account Codes appear on the SMDR report (even if they are hidden on the telephone's
display).
To simplify Account Code entry, store the Account Code (e.g., 1234) in a One-Touch Key.
Just press the key instead of dialing the codes.
Abbreviated Dialing bins can contain stored Account Codes. Prevent them from being
displayed using 20-07-04.
Automatic Route Selection (ARS) can force a user to enter an Authorization Code prior to
using a certain route. The system verifies the ARS Authorization Code dialed against the
ARS Authorization Code list (Program 44-03).
Default Settings
Disabled
System Availability
Terminals
All Terminals
Required Component(s)
None
2 - 12
Account Code Entry

Electra Elite IPK II
Document Revision 1
Related Features
Abbreviated Dialing
Automatic Route Selection (ARS)
One-Touch Calling
PBX Compatibility
Station Message Detail Recording
Programming
14-01-11
Basic Trunk Data Setup - Account Code
Enable (1) or disable (0) Account Codes for each trunk.
15-07-01
Programming Function Keys
Assign a function key as an Account Code key (code 50). Use this key instead of the dial pad to
enter the , before and after the Account Code.
20-06-01
Class of Service for Extensions
Assign a Class of Service (1~15) to an extension.
21-01-04
System Options for Outgoing Calls - Dial Tone Detection Time
Adjust the interval the system will wait for a user to enter an Account Code. By default, this
option is set to 5 (Entries: 0-64800 seconds).
35-05-01
Account Code Setup - Account Code Mode
For each Class of Service (1~15) use this option to select the Account Code Mode. The options
are:
0
Account Codes disabled. (Any codes you enter dial out as part of your initial call.)
1
Account Codes optional (not required).
2
Account Codes required (forced) but not verifiable.
3
Account Codes required (forced) and verifiable.
35-05-03
Account Code Setup - Account Codes for Incoming Calls
For each Class of Service (1~15), enter 1 in this option to enable Account Codes for incoming
calls. Enter 0 to disable Account Codes for incoming calls. If disabled, any codes you enter dial
out on the connected trunk.
35-05-04
Account Code Setup - Hiding Account Codes
For each Class of Service (1~15), enter 1 to have the system hide Account Codes on an
extension's display as they are entered. Enter 0 to have the Account Codes displayed.
Account Code Entry
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Electra Elite IPK II
Operation
To enter an Account Code any time while on a trunk call:
The outside caller cannot hear the Account Code digits you enter. You can use this procedure if your
system has Optional Account Codes enabled. You may also be able to use this procedure for incoming
calls. This procedure is not available for single line telephones.
1.
Dial ,.
- OR -
Press your Account Code key (PGM 15-07 or SC 751: code 50).
2.
Dial your Account Code (1~16 digits, using 0~9 and #).

If Account Codes are hidden, each digit you dial will show an "," character on the telephone's display.
3.
Dial ,.
- OR -
Press your Account Code key (PGM 15-07 or SC 751: code 50).
To enter an Account Code before dialing the outside number:
If your system has Forced Account Codes, you must use this procedure. If it has Verified Account
Codes, you can use this procedure instead of letting the system prompt you for your Account Code. You
may also use this procedure if your system has Optional Account Codes.
If your system has Verified Account Codes enabled, be sure to choose a code programmed into your
Verified Account Code list.
1.
Access trunk for outside call.

You can access a trunk by pressing a line key or dialing a code (except 9). Refer to Central Office Calls, Placing
on page 2-171 for more information.
2.
Dial ,.
- OR -
Press your Account Code key (PGM 15-07 or SC 751: code 50)
3.
Dial your Account Code (1~16 digits, using 0~9 and #).

If you make an incorrect entry, your system may automatically alert the operator. If Account Codes are hidden,
each digit you dial will show an "," character on the telephone's display.
4.
Dial ,.
- OR -
Press your Account Code key (PGM 15-07 or SC 751: code 50).
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Account Code Entry

Electra Elite IPK II
Document Revision 1
5.
Dial the number you want to call.

If you hear "stutter dial tone after dialing the number, ARS is requesting that you enter an Automatic Route
Selection Authorization Code. Refer to Automatic Route Selection on page 2-65 for more information.
To enter an Account Code for an incoming call:
This procedure is not available for single line telephones.
1.
Answer incoming call.

If Account Codes for Incoming Calls is disabled, the following steps will dial digits out onto the connected trunk.
2.
Dial ,.
3.
Enter the Account Code.

You can enter any code of the proper length. Incoming Account Codes cannot be Forced or Verified.
4.
Dial ,.
To enter an Account Code while placing a trunk call:
If your system has Forced Account Codes, you must follow this procedure.
1.
Access trunk for outside call.

You can access a trunk by pressing a line key or dialing a code. Refer to Central Office Calls, Placing on page
2-171 for more information.
2.
Dial ,.
3.
Dial your Account Code (1~16 digits, using 0~9 and #).
4.
Dial ,.
5.
Dial number you want to call.

If you hear "stutter" dial tone after dialing the number, ARS is requesting you to enter an ARS Authorization
Code. Refer to the Automatic Route Selection on page 2-65 feature for more information on ARS Authorization
Codes.
Account Code Entry
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Electra Elite IPK II
To enter an Account Code at a single line telephone:
1.
Access trunk for outside call.

You can access a trunk by dialing a code. Refer to Central Office Calls, Placing for more information.
2.
Dial ,.
3.
Enter Account Code (1~16 digits).
4.
Dial ,.
5.
Dial number you want to call.

If you hear "stutter" dial tone after dialing the number, ARS is requesting you to enter an ARS Authorization
Code. Refer to the Automatic Route Selection on page 2-65 feature for more information on ARS Authorization
Codes.
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Account Code Entry

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Account Code Forced/Verified/Unverified
Description
Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk
calls. The system has two types of Forced Account Codes:
J
Forced Account Codes
Forced Account Codes require an extension user to enter an Account Code every time they place
a trunk call. If the user does not enter the code, the system prevents the call. As with Account
Codes, the extension user can elect to enter an Account Code for an incoming call. However, the
system does not require it. Forced Account Codes do not block emergency assistance (911)
calls.
Once set up in system programming, you can enable Forced Account Codes on a trunk-by-trunk
basis. In addition, Forced Account Codes can apply to all outside calls or just long distance calls.
Forced Account Codes for Toll Calls restricts calls according to the following chart:
Number of Digits
If first digit is not 1
If first digit is 1
Dialed
1~3
Not allowed
Not allowed
4~7
Allowed - does not require
Allowed - requires Account Code
Account Code
More than 71
Allowed - requires Account Code
Allowed - requires Account Code
800 and 888
Allowed - requires Account Code
Allowed - does not require
Account Code
011 (International)
Allowed - requires Account Code
N/A
911
Allowed - does not require
N/A
Account Code
1 If you change the local call length in Toll Restriction, this value changes accordingly.
Account Code Forced/Verified/Unverified
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Electra Elite IPK II
J
Verified Account Codes
With Verified Account Codes, the system compares the Account Code the user dials to a list of up
to 2000 pre-programmed codes. If the Account Code is in the list, the call goes through. If the code
dialed is not in the list, the system prevents the call. Verified Account Codes can be from 3~16
digits long using the characters 0~9 and #. During programming, you can use "wild cards" to
streamline entering codes into system memory. For example, the entry 123@ lets users dial
Verified Account Codes from 1230 through 1239.
Operator Notification
To prevent Account Code abuse, the system can notify the operator each time an Account Code
violation occurs (PGM: 20-13-20). This can happen if the user fails to enter an Account Code (if Forced)
or enters a Verified Account Code that is not in the list. The notification is an automatic Intercom call to
the attendant and a "RESTRICT" message in the operator's display. (If the attendant fails to enter a
valid Account Code, the system drops the call.)
Account Codes for Incoming Calls
The system can control the ability of extension users to enter Account Codes for incoming calls. When
this option is enabled, a user can dial * while on an incoming call, enter an Account Code, and then dial
* to return to their caller. If the option is disabled, any digits the user dials after answering an incoming
call outdial on the connected trunk.
Hiding Account Codes
Account Codes can be optionally hidden from a telephone's display. This would prevent, for example, an
unauthorized co-worker from obtaining a Verified Account Code by watching the display and making
note of the digits that dial out. When hidden, the Account Code digits show as the character "," on the
telephone display.
Account Code Capacity
Account Codes print along with the other call data on the SMDR record after the call completes. Account
Codes can be 1~16 digits in length using 0~9 and #. Verified Account Codes can be from 3~16 digits
long.
Redialed Numbers Do Not Contain Account Codes
When using the Last Number Redial, Save or Repeat Dial features, the system will not retain Account
Code information. Any number redialed with these features, the user will need to reenter an Account
Code.
If a user enters 12345203 926 540067890, if the Last Number Redial feature is used, the system dials
the number as 203 926 540067890. The 67890is not treated as an Account Code.
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Account Code Forced/Verified/Unverified

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Conditions
If a user enters a code that exceeds the 16 digit limit, the system ignores the Account Code
entry.
If the system has Account Codes disabled, the digits dialed (e.g., 1234) appear on the
SMDR report as part of the number dialed.
If using Forced Account Code with single line telephone you will needs a VRS to get the
prompts to enter the Forced Account Code.
When you use Forced Account Code on only toll calls and you dial a local call you will hear
a beep.
Speed Dial System/Group/Station bins can contain stored Account Codes. They can be
prevented from being displayed using 20-07-04.
Automatic Route Selection (ARS) can force a user to enter an Authorization Code prior to
using a certain route. The system verifies the ARS Authorization Code dialed against the
ARS Authorization Code list (Program 44-03).
To simplify Account Code entry, store the Account Code (e.g., 1234) in a One-Touch
Key. Just press the key instead of dialing the codes.
Account Codes appear on the SMDR report (even if they are hidden on the telephone's
display).
When using a PBX/CTX trunk and Account Codes, do not use an asterisk as part of the
PBX/CTX access code. Otherwise, after the , the trunk would stop sending digits to the
central office.
Account Codes for incoming calls not available for single line telephones.
Default Settings
Account Codes are disabled.
System Availability
Terminals
Any Station
Required Component(s)
VRS for Forced Account Codes for Single Line Telephones
Account Code Forced/Verified/Unverified
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Electra Elite IPK II
Related Features
Automatic Route Selection (ARS)
PBX Compatibility
Speed Dial System/Group/Station
Station Message Detail Recording
Programming
14-01-11
Basic Trunk Data Setup - Account Code
Enable (1) or disable (0) Forced Account Codes for each trunk.
15-07-01
Programming Function Keys
Assign a function key as an Account Code key (code 50). Use this key instead of the dial pad to
enter the , before and after the Account Code.
20-06-01
Class of Service for Extensions
Assign a Class of Service (1~15) to an extension.
20-13-20
Class of Service Options (Supplementary Service) - Account Code/Toll Restriction
Operator Alert
In an extension's Class of Service, turn On (1) or Off (0) the Operator Alert when a forced
account code is incorrectly entered.
21-04-01
Toll Restriction Class
Use this option to assign a Toll Restriction Class (1~15) to an extension.
35-05-01
Account Code Setup - Account Code Mode
For each Class of Service (1~15) use this option to select the Account Code Mode. The options
are:
0
Account Codes disabled. (Any codes you enter dial out as part of your initial call.)
1
Account Codes optional (not required).
2
Account Codes required (forced) but not verifiable.
3
Account Codes required (forced) and verifiable.
35-05-02
Account Code Setup - Forced Account Code Toll Call Setup
For each Class of Service (1~15), enter 1 in this option to enable Forced Account Codes for just
toll calls. With this option enabled, local calls will have Optional Account Codes. Enter 0 to
enable Forced Account Codes for local and toll calls. If a user needs to dial , as part of
post-dialing digits, the , must be pressed three times (twice for the expected account code entry
and the third as the post-dialing digit).
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Account Code Forced/Verified/Unverified

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Document Revision 1
35-05-03
Account Code Setup - Account Codes for Incoming Calls
For each Class of Service (1~15), enter 1 in this option to enable Account Codes for incoming
calls. Enter 0 to disable Account Codes for incoming calls. If disabled, any codes you enter dial
out on the connected trunk.
35-05-04
Account Code Setup - Hiding Account Codes
For each Class of Service (1~15), enter 1 to have the system hide Account Codes on an
extension's display as they are entered. Enter 0 to have the Account Codes displayed.
35-06-01
Verified Account Code Table
Use this option to enter data into the Verified Account Code Table. You can enter up to 2000
codes from 3~16 digits in length. For a wild card @, press the LK 1.
40-10-01
Voice Announcement Service Option - VRS Fixed Message
Use (1) or Don't Use (0) the Fixed VRS messages.
Operation
To enter an Account Code any time while on a trunk call:
The outside caller cannot hear the Account Code digits you enter. You can use this procedure if your
system has Optional Account Codes enabled. You may also be able to use this procedure for incoming
calls. This procedure is not available for single line telephones.
1.
Dial ,.
- OR -
Press your Account Code key (PGM 15-07-01 or SC 751: code 50).
2.
Dial your Account Code (1~16 digits, using 0~9 and #).

If Account Codes are hidden, each digit you dial will show an "," character on the telephone's display.
3.
Dial , .
- OR -
Press your Account Code key (PGM 15-07-01 or SC 751: code 50).
To enter a Forced Account Code before dialing the outside number:
If your system has Forced Account Codes, you must use this procedure. If it has Verified Account
Codes, you can use this procedure instead of letting the system prompt you for your Account Code. You
may also use this procedure if your system has Optional Account Codes.
If your system has Verified Account Codes enabled, be sure to choose a code programmed into your
Verified Account Code list.
Account Code Forced/Verified/Unverified
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Electra Elite IPK II
1.
Access trunk for outside call.

You can access a trunk by pressing a line key or dialing a code. Refer to Central Office Calls, Placing on page
2-171 for more information.
2.
Dial ,.
- OR -
Press your Account Code key (PGM 15-07-01 or SC 751: code 50).
3.
Dial your Account Code [1~16 digits, using 0~9 and # or (3~16 digits for Forced)].

If you make an incorrect entry, your system may automatically alert the operator. If Account Codes are hidden,
each digit you dial will show an "," character on the telephone's display (depending on programming).
4.
Dial ,.
- OR -
Press your Account Code key (PGM 15-07-01 or SC 751: code 50).
5.
Dial the number you want to call.

If you hear "stutter dial tone after dialing the number, ARS is requesting that you enter an Automatic Route
Selection Authorization Code. Refer to Automatic Route Selection on page 2-65 for more information.
To dial an outside number and let your system tell you when a Forced Account Code is required:
1.
Access a trunk and dial the number you want to call.

If you hear "stutter dial tone after dialing the number, ARS is requesting that you enter an ARS Authorization
Code. Refer to Automatic Route Selection on page 2-65 for more information.
2.
Wait for your call to go through.
- OR -
3.
If you hear "Please enter an Account Code," (depending on system programming) and your
display shows ENTER ACCOUNT CODE.
N
Dial ,.
- OR -
Press your Account Code key (PGM 15-07-01 or SC 751: code 50)
N
Dial your Account Code (3~16 digits, using 0~9 and #).
If Account Codes are hidden, each digit you dial will show an "," character on the telephone's display.
N
Dial ,.
- OR -
Press your Account Code key (PGM 15-07-01 or SC 751: code 50)
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Account Code Forced/Verified/Unverified

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To enter an Account Code for an incoming call:
This procedure is not available for single line telephones.
1.
Answer incoming call.

If Account Codes for Incoming Calls is disabled, the following steps will dial digits out onto the connected trunk.
2.
Dial ,.
3.
Enter the Account Code (1~16 digits).

You can enter any code of the proper length.
4.
Dial ,.
To enter a Forced Account Code at a single line telephone:
1.
Access trunk for outside call.

You can access a trunk by dialing a code. Refer to Central Office Calls, Placing for more information.

With Forced Account Codes, you hear, "Please enter an Account Code."(depending on programming).
2.
Dial ,.
3.
Enter Account Code (3~16 digits).
4.
Dial ,.
5.
Dial number you want to call.

If you hear "stutter" dial tone after dialing the number, ARS is requesting you to enter an ARS Authorization
Code. Refer to the Automatic Route Selection on page 2-65 feature for more information on ARS Authorization
Codes.
Account Code Forced/Verified/Unverified
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Account Code Forced/Verified/Unverified

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Alarm
Description
Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind
them of a meeting or an appointment. There are two types of Alarms:
J
Alarm 1 (sounds only once at the preset time)
J
Alarm 2 (sounds every day at the preset time)
Conditions
Single line telephones will ring and Music on Hold will be heard when the alarm sounds.
Only a Multiline Terminal can view what time the alarm is currently set for.
Default Settings
Alarm is enabled.
System Availability
Terminals
Any Station
Required Component(s)
None
Related Features
None
Alarm
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Electra Elite IPK II
Programming
20-01-06
System Options - Alarm Duration
Set the duration of the Alarm signal (0~64800 seconds).
Operation
To set the alarm:
1.
At the multiline terminal, press the Speaker key.
- OR -
At the single line telephone, lift the handset.
2.
Dial 727.
3.
Dial alarm type (1 or 2).

Alarm 1 sounds only once. Alarm 2 sounds each day at the preset time.
4.
Dial the alarm time (24-hour clock).

For example, for 1:15 PM dial 1315.
A confirmation tone will be heard if the alarm has been set. If the alarm was not set, an error tone will be heard
instead.
5.
At the multiline terminal, press Speaker to hang up.
- OR -
At the single line telephone, hang up.
To silence an alarm:
1.
At multiline terminal, press Exit.
- OR -
At the single line telephone, lift the handset.

The single line set user will hear Music on Hold when the handset is lifted.
To check the programmed alarm time at a multiline terminal:
1.
Press Help.
2.
Dial 727.
3.
Dial alarm type (1 or 2).

The programmed time displays.
4.
Press EXIT.
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Alarm

Electra Elite IPK II
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To cancel an alarm:
1.
At the multiline terminal, press the Speaker key.
- OR -
At the single line telephone, lift the handset.
2.
Dial 727.
3.
Dial alarm type (1 or 2).
4.
Dial 9999.
5.
At a multiline terminal, press Speaker to hang up.
- OR -
At the single line telephone, hang up.
Alarm
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Alarm

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Alphanumeric Display
Description
Multibutton display telephones have a 3-line, 24 character per line alphanumeric display that provides
various feature status messages. These messages help the display telephone user process calls,
identify callers and customize features.
The contrast is not adjustable when the telephone has background music enabled.
Conditions
None
Default Settings
Enabled for all display telephones.
System Availability
Terminals
All Display Multiline Terminals
Required Component(s)
None
Alphanumeric Display
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Electra Elite IPK II
Related Features
Clock/Calendar Display
Detail Status Display on Multi-Telephone
Intercom Abandoned Call Display
Selectable Display Messaging
Programming
11-11-13
Service Code Setup (for Setup/Entry Operation)
If needed, redefine the service code used to select the language for display multiline terminals
(default: 678).
15-02-01
Multiline Telephone Basic Data Setup - Display Language Selection
Select the language to be displayed on a multiline terminal display.
0 = Japanese
4 = Italian
8 = Norwegian
1 = English
5 = Spanish
9 = Danish
2 = German
6 = Dutch
3 = French
7 = Portuguese
20-06-01
Class of Service for Extensions
Assign a Class of Service (1~15) to an extension.
20-11-08
Class of Service Options (Hold/Transfer Service) - Transfer Display
In an extension's Class of Service, enable (1) or disable (0) an extension's incoming transfer
pre-answer display.
Operation
Operation is automatic if enabled in programming.
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Analog Communications Interface (ACI)
Description
The Analog Communications Interface (ACI) feature uses a PGD(2)-U10 ADPs (Door Phone/Paging)
adapter to provide two analog ports (with associated relays) for Music on Hold, External Paging, Door
Boxes and auxiliary devices such as tape recorders and loud bells. The system allows up to 48
PGD(2)-U10 ADPs (when used for ACI ports) and 16 ACI department groups, for a maximum of 96
analog ports. Each PGD(2)-U10 ADP requires an unused port on an ESIU ETU.
Music on Hold
You can connect up to two customer-provided Music on Hold music sources to a PGD(2)-U10 ADP.
This lets you add additional music sources if the external source on the CPUII ETU or the internal source
is not adequate. By using PGD(2)-U10 ADPs, you could even have a different music source for each
trunk.
When the system switches the ACI analog port to a trunk on Hold, the PGD(2)-U10 ADP relay
associated with the ACI analog port closes. You can use this capability to switch on the music source, if
desired.
Extension users can dial the ACI analog port extension number and listen to the connected music
source. The PGD(2)-U10 ADP relay associated with the port closes when the call goes through.
For Music on Hold, connect the music source to the PGD(2)-U10 ADP module. Connect the music
source control leads to the CTL (control relay) jack. Refer to the Electra Elite IPK II Hardware Manual for
additional details.
External Paging
An ACI analog port can also be an External Page output. When connected to customer-provided
External Paging equipment, the ACI port provides External Paging. To use the External Paging, an
extension user just dials the ACI analog port extension number and makes the announcement. The
system broadcasts the announcement from the ACI analog port and simultaneously closes the
associated PGD(2)-U10 ADP relay. You can use the relay closure to control the External Paging
amplifier, if required. This external paging zone is not included in external all call paging or combination
paging (internal and external).
For External Paging, connect the Paging amplifier to the PGD(2)-U10 ADP jack. Connect the amplifier
control leads to the CTL (control relay) jack. Refer to the Electra Elite IPK II Hardware Manual for
additional details.
Analog Communications Interface (ACI)
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Electra Elite IPK II
Auxiliary Device Control
The PGD(2)-U10 ADP can control a customer-provided tape recorder. When an extension user dials
the ACI analog port extension number, they can automatically start the recorder and activate the record
function. When the user hangs up, the recording stops and the tape recorder turns off. For tape
recording, connect the tape recorder AUX input jack to the PGD(2)-U10 ADP jack. Connect the recorder
control leads (if available) to the CTL (control relay) jack. Refer to the Hardware Manual for additional
details.
By using Department Calling, you can arrange multiple tape recorders into a pool. When an extension
user dials the Department Group pilot number, they reach the first available tape recorder in the pool.
The relays in the PGD(2)-U10 ADP can optionally control customer-provided external ringers (loud bells)
and buzzers. When an extension user dials the ACI analog port extension number, the associated
PGD(2)-U10 ADP relay closes and activates the ringer. You could use this capability to control an
emergency buzzer for a noisy machine shop floor, for example.
ACI Call Recording
ACI Call Recording allows you to use a recording device connected to a PGD(2)-U10 ADP to manually
or automatically record calls. The recording device is typically a customer-provided tape recorder. You
can set up ACI Call Recording to output to a single ACI port/recording device or to a pool of ACI ports/
devices. With a single device, all calls are stored in a centralized location. With a pool of devices, you'll
be sure to have a port available for recording - even in peak traffic periods. You can set up recording on
a per trunk or per extension basis.
When set up for manual recording, the user presses the ACI Conversation Record key (Service Code
751 + 69 + 0) to begin recording the call from that point. When set up for automatic recording, ACI Call
Recording starts automatically as soon as the user places or answers their call. The system can be
programed to record all incoming trunk calls which ring an extension. This includes the following trunk
types:
J
Central Office calls programmed to ring the extension
J
Direct Inward Dialing (DID)
J
Direct Inward Line (DIL)
J
Direct Inward System Access (DISA)
J
Tie lines
The system can also be programmed to record outgoing trunk calls, however, this is only possible using
E&M tie lines, PRI or BRI trunks.
ACI Call Recording is not available for intercom calls, transferred calls, or calls placed on hold and
answered by an extension with Call Recording enabled. To manually record any type of call (transferred,
ICM, outgoing CO trunk, etc.), use the Voice Mail Conversation Record key (Service Code 751 + 78).
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Analog Communications Interface (ACI)

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Physical Ports and Software Ports
Each PGD(2)-U10 ADP consists of a physical port for connection to the telephone system and two logical
ports. For programming purposes, the ports are also called software ports. The physical port connects to a
station position on a ESI ETU. During installation, the first PGD(2)-U10 ADP you set up is physical port 1;
the second PGD(2)-U10 ADP is physical port 2, etc. Each PGD(2)-U10 ADP has two software ports,
which are numbered independently of the physical ports. Normally, the first PGD(2)-U10 ADP set up has
software ports 1-2; the second PGD(2)-U10 ADP has software ports 3-4, etc. There are a total of 96
software ports (48 PGD(2)-U10 ADPs x 2 ports each). During programming, you assign ACI extension
numbers and Department Group options to PGD(2)-U10 ADP software ports, not physical ports. During
installation, you connect equipment to the jacks on the PGD(2)-U10 ADP that correspond to the software
port. Refer to the Electra Elite IPK II System Hardware Manual for installation details.
Conditions
ACD agents who are logged on can be recorded.
ACI software ports cannot be Background Music music sources.
An extension cannot have Hotline keys for ACI software ports. Music on Hold ACI software
ports can be Music on Hold music sources.
An extension can have One-Touch Keys for ACI software ports. The gives the extension
user:
J
One-Touch access to external music
J
One-Touch External Paging
J
One-Touch loud ringer control
ACI software ports can provide External Paging with control, independent of the External
Paging circuits on the CPUII ETU. The PGD(2)-U10 ADP can only be connected to an
ESIB(8)-U20 ETU. If the PGD(2)-U10 ADP is connected to an ESIE(8)-U20 ETU, the
PGD(2)-U10 ADP will NOT be recognized.
When an ESIB(8)-U20 ETU has an ESIE(8)-U20 ETU installed [ESIB/E(16)], the
PGD(2)-U10 ADP will have both channels available for Paging, MOH, External Ringers,
and Door Box according to strapping on ports 1-8. The corresponding port on the
ESIE(8)-U20 ETU will not support a station or other hardware (it is used by the PGD(2)-U10
ADP for channel 2).
When an ESIB(8)-U20 ETU is installed without an ESIE(8)-U20 ETU installed, a
PGD(2)-U10 ADP installed on ports 1~8 will be recognized, but only Channel 1 on the
PGD(2)-U10 ADP is supported. Channel 2 is not available.
ESIB(8)-U10 ETUs and ESIE(8)-U10 ETUs do not support the PGD(2)-U10 ADP.
Analog Communications Interface (ACI)
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Electra Elite IPK II
The devices connected to the PGD(2)-U10 ADP must be compatible with the specifications
below. Refer to the Electra Elite IPK II System Hardware Manual for installation details.
PGD(2)-U10 ADP/ACI Interface Specifications
Relay Contacts
Maximum Contact Ratings
30 V DC @ 60 mA
90 V AC @ 10 mA
Minimum Application Load
1 V DC @ 1 mA
Audio/Music Input
Input Impedance
47 K Ohms @ 1 K Hz
Maximum Input
0.4Vrms or 1.0Vp-p.
Audio/Paging Output
Output Impedance
600 Ohms @ 1 K Hz
Maximum Output
+ 3 dBm
Default Settings
No PGD(2)-U10 ADPs programmed
System Availability
Terminals
None
Required Component(s)
PGD(2)-U10 ADP
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Analog Communications Interface (ACI)

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Related Features
Automatic Call Distribution (ACD)
Background Music
Hotline
One-Touch Calling
Paging, External
Programming
10-07-01
Conversation Record Circuits
Assign the number of conversation record circuits.
11-06-01
ACI Extension Numbering
Assign extension numbers to ACI software ports. Select a number outside of the normal
extension number range.
ACI Ports: 1~96
11-08-01
ACI Group Pilot Number
Assign pilot numbers to ACI groups. When a user dials the pilot number, they reach an available
ACI software port within the group.
ACI Groups 1~16
14-09-01
Conversation Recording Destination for Trunks - ACI Recording Destination Extension
Number
Use this option to assign the ACI Call Recording destination on a per trunk basis. The
destination can be an ACI port's extension number (assigned in Program 11-06-01) or an ACI
Department Group pilot number (assigned in Program 11-08-01). If destinations are assigned in
Programs 14-09 and 15-12, the destination in Program 15-12 will be followed.
14-09-02
Conversation Recording Destination for Trunks - ACI Automatic Recording for Incoming
Call
Determine whether a trunk should be automatically recorded when an incoming call is received.
0 = Off
1 = On
Analog Communications Interface (ACI)
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14-09-04
Conversation Recording Destination for Trunks - ACI Automatic Recording for Outgoing
Call
Determine whether a trunk should be automatically recorded when an outgoing call is received.
0 = Off
1 = On
15-07-01
Programmable Function Keys
If required, program an ACI Conversation Record Key (code 69 + 0). This key allows an
extension user to press the key to manually record a call to the ACI.
15-12-01
Conversation Recording Destination for Extensions - ACI Recording Destination
Extension Number
Use this option to assign the ACI Call Recording destination on a per extension basis. The
destination can be an ACI port's extension number (assigned in Program 11-06) or an ACI
Department Group pilot number (assigned in Program 11-08). If destinations are assigned in
Programs 14-09 and 15-12, the destination in Program 15-12 will be followed.
15-12-02
Conversation Recording Destination for Extensions - ACI Automatic
Recording for Incoming Call
Determine whether an extension should be automatically recorded when an incoming call is
received.
0 = Off
1 = On
15-12-04
Conversation Recording Destination for Extensions - ACI Automatic
Recording for Outgoing Call
Determine whether an extension should be automatically recorded when an outgoing call is
received.
0 = Off
1 = On
33-01-01
ACI Port Type Setup
Set each ACI software port for input (1) or input/output (2). Use input ports for Music on Hold
sources. Use output ports for External Paging/ringer control.
ACI Ports: 1~96
33-02-01
ACI Department Calling Group
Assign ACI software ports to ACI Department Groups. This lets ACI callers connect to ACI
software ports by dialing the group's pilot number (set in Program 11-08).
ACI Ports: 1~8
ACI Groups: 1~16
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Analog Communications Interface (ACI)

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Operation
To call an ACI software port:
1.
Press the idle Speaker key.
2.
Dial ACI software port extension number.
- OR -
Dial ACI Department Group extension number.
- OR -
Press the One-Touch Key for ACI extension or Department Group.
After you call an ACI software port:
J
If the port is set for input (Program 33-01-01=1) and a music source is connected, you hear music.
- OR -
J
If the port is set for output (Program 33-01-01=2) and External Paging is connected, you can page
into the external zone.
- OR -
J
If the port is set for output (Program 33-01-01=2) and a loud ringer is connected, you activate the
loud ringer.
To manually record a call an ACI software port:
1.
While on a call, press the ACI Conversation Record key (PGM 15-07 or SC 751: 69 + 0).

The key's LED will be lit when recording.
2.
To stop recording, press the ACI Conversation Record key once again.

The key's LED will be off when recording has stopped.
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Analog Communications Interface (ACI)

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Ancillary Device Connection
Description
Ancillary Device Connection allows installation of selected peripheral (ancillary) devices to a multiline
terminal. This feature enhances peripheral device objectives.
An Electra Elite IPK II multiline terminal user can accomplish this by using the AP(R)-R Unit (Analog Port
Adapter with Ringer) or AP(A)-A Unit (Analog Port Adapter without Ringer) for analog telephone devices,
or installing the AD(A)-R Unit to connect devices such as tape recorders.
The AP(A)-R/AP(R)-R Unit is the interface for installing a single line telephone, Modem, credit card
reader, wireless headset, NEC Conference Max Conferencing unit or other compatible analog device.
System Availability
Terminals
DTH-8-1, DTH-8D-1, DTH-16D-1, DTH-32D-1, DTH 16LD-1
Required Component(s)
AD(A)-R, AP(A)-R, AP(R)-R
Conditions
The optional device fits underneath the terminal.
Engineering Technical Information Bulletins (ETIs) provide connection instructions for the
various ancillary devices. Ancillary devices that are not covered by an ETI may not be
compatible with Electra Elite multiline terminals. Verify with NEC Unified Solutions, Inc.,
National Technical Assistance Center (NTAC) before attempting hookup.
Individual device conditions and operating procedures are provided in the applicable ETI
Bulletin and ancillary device manufacturer information.
A single line telephone connected to an APR-U/AP(R)-R Unit or APA-U/AP(A)-R Unit
cannot perform Trunk-to-Trunk Transfer and does not support a 1 terminal - 2 outside
parties conference call.
A single line telephone connected to an APR-U/AP(R)-R Unit or APA-U/AP(A)-R Unit does
not support Message Waiting Indication or Caller ID Indication.
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Electra Elite IPK II
Default Settings
None
Related Features
Electra Elite IPK Terminals
Electra Elite Terminal Migration
Programming
15-03-01
SLT Signaling Type
15-03-04
Flashing
Operation
Depends on the connected ancillary device.
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Ancillary Device Connection

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Answer Hold
Description
Answer Hold allows a multiline terminal user to press the flashing Answer key to answer an incoming
ringing call or and Camp-on call. When the multiline terminal user is already answering a call, the first
call is automatically placed on hold, depending on the user's setting in Program 15-02-06.
Conditions
When multiple incoming calls activate the Answer key LED, the LED continues to flash until
all calls are answered.
Use Program 15-02-06 (Normal Hold, Exclusive Hold) to set the type of Hold key to be
used. (Default = Normal Hold)
For calls placed in a Park Group, the LED will blink fast (green).
For calls placed in a Park Group by another user, the LED will blink slow (red).
The Answer Hold feature does not function for incoming internal calls.
CO/PBX incoming calls, not assigned to ring or assigned to another ring group, will not
activate the Answer Hold feature.
If the direct trunk appearance key is not assigned when all Call Appearance Keys are in
use, the next incoming call cannot be answered.
Default Settings
Normal Hold
System Availability
Terminals
Any Multiline Terminal
Required Component(s)
Not Applicable
Answer Hold
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Related Features
Answer Key
Central Office Calls, Answering
Programming
15-02-06
Hold Key Operating Mode
0 = Normal Hold
1 = Exclusive Hold
15-07
Programmable Function Keys
04 = Park Group Key
11-12-32
Answer Park
Default = 06
20-09-01
Second Call for DID/ DISA/ DIL/ E&M
Default = COS 01~15 = 1
Operation
To answer a call on a different line key or CAP key with a call in progress:
1.
Receive a CO/PBX, DID/ DISA/ DIL/ E&M incoming ring.

The Answer key flashes.
2.
Press the Answer key and answer the new call.

The Answer Key LED goes out. The original call is put on hold.
3.
If additional calls are received, press the Answer key to place the current call on hold and connect
to the next call as long as Call Appearance Keys and or CO line keys are available.
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Answer Key
Description
Multiline Terminals have an Answer key with an LED that flashes when the Multiline Terminal user
receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer call. When multiple calls are
received, the Answer key is used to pick up calls. The Answer key continues flashing until the last
unanswered call is answered. Press the Answer key during a call to hold the current call and allow the
next call to be answered.
Conditions
The Answer key LED functions for incoming CO/PBX calls, CO/PBX transfer/camp-on
calls, and transfer/camp-on Tie/DID calls.
Incoming calls answered by the Answer key are handled first in-first out.
An Internal call, internal transfer/camp-on call, CAR/SIE/VE calls do not activate the
Answer key LED.
Default Settings
None
System Availability
Terminals:
All Multiline Terminals
Required Component(s):
None
Answer Key
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Electra Elite IPK II
Related Features
Answer Hold
Programming
22-02-01
Incoming Call Trunk Setup
Assign the incoming trunk type for each trunk.
22-04-01
Incoming Extension Ring Group Assignment
Assign extensions to Ring Groups.
22-05-01
Incoming Trunk Ring Group Assignment
Assign trunks to incoming Ring Groups.
22-07-01
DIL Assignment
Assign the destination extension or Department Calling Group for each DIL Incoming trunk.
Operation
To answer calls using the Answer key:
1.
Receive CO/PBX incoming ring.
2.
Press the Answer key.
3.
Talk with the CO/PBX incoming calling party.
4.
When additional CO incoming calls are received, press the Answer key to place the current call on
hold and connect the multiline terminal user to the next call.
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Answer Key

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Attendant Call Queuing
Description
Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone.
This helps minimize call congestion in systems that use the attendant as the overflow destination for
unanswered calls. For example, you can program Direct Inward Lines and Voice Mail calls to route to the
attendant when their primary destination is busy. With Attendant Call Queuing, these unanswered calls
would normally "stack up" for the attendant until they can be processed.
The 32 call queue total includes Intercom, DISA, DID, DIL, tie line and transferred calls. If the attendant
does not have an appearance for the queued call, it waits in line to be answered. If the attendant has
more than 32 calls queued, an extension can Transfer a call to the attendant only if they have Busy
Transfer enabled.
Attendant Call Queuing is a permanent, non-programmable system feature.
Conditions
Forwarding when unanswered or busy can only occur at the attendant if there are more than 32
calls in queue.
Default Settings
Enabled
System Availability
Terminals
Any Multiline Terminal assigned as an operator
Required Component(s)
None
Attendant Call Queuing
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Related Features
Call Forwarding
Programming
20-17-01
Operator's Extension
Assign the operator (attendant's) extension.
24-02-01
System Options for Transfer - Busy Transfer
Prevent (0) or allow (1) extensions to transfer calls to an attendant that has more than 32 calls in
queue.
Operation
None
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Attendant Call Queuing

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Automatic Call Distribution (ACD)
Description
Automatic Call Distribution (ACD) uniformly distributes calls among agents of a programmed ACD
Group. When a call rings into an ACD Group, the system automatically routes the call to the agent that
has been idle the longest. Automatic Call Distribution is much more sophisticated and comprehensive
than Department Calling and other group services - it can accurately judge the work load at each agent
and distribute calls accordingly. The system allows up to 64 ACD Groups and 256 ACD agents.
You can put any agent in any group. In addition, an agent can be in more than one group only when
using AIC's). This allows, for example, a Technical Service representation to answer customer's service
calls at lunch time when many of the Customer Service representatives are unavailable.
The ACD Master Number is the "extension number" of the whole group. Calls directly ringing or
transferred to the ACD Master number enter the group and are routed accordingly. Although the master
number can be any valid extension number, you should choose a number that is out of the normal
extension range.
Automatic Call Distribution operation is further enhanced by:
ACD Call Queuing
When all agents in an ACD Group are unavailable, an incoming call will queue and cause the Queue
Status Display to occur on the ACD Group Supervisor's display. The display helps the supervisor keep
track of the traffic load within their group. The Queue Status Displays shows:
J
The number of calls queued for an available agent in the group.
J
The trunk that has been waiting the longest, and how long it has been waiting.
For each ACD Group, you can set the following conditions:
J
The number of trunks that can wait in queue before the Queue Status Display occurs.
J
How often the time in queue portion of the display reoccurs.
J
If the supervisor should hear a Queue Alarm whenever the time in queue portion reoccurs.
J
This alarm is a single beep tone that reminds the supervisor to check the condition of the queue.
ACD Overflow (With Announcements)
ACD offers extensive overflow options for each ACD Group. For example, a caller ringing in when all
agents are unavailable can hear an initial announcement (called the 1st Announcement). This
announcement can be a general greeting like, "Thank you for calling. All of our agents are currently busy
helping other customers. Please stay on the line and we will help you shortly." If the caller continues to
Automatic Call Distribution (ACD)
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Electra Elite IPK II
wait, you can have them hear another announcement (called the 2nd Announcement) such as, "Your
business is important to us. Your call will be automatically answered by the first available agent. Please
stay on the line." If all the ACD Group's agents still are unavailable, the call can automatically overflow to
another ACD Group or the Voice Mail. If all agents in the overflow ACD Group are busy, Lookback
Routing automatically ensures that the waiting call will ring into the first agent in either group that
becomes free.
You can assign an ACD Group with any combination of 1st Announcement, 2nd Announcement and
overflow method. You can have, for example, a Technical Service group that plays only the 2nd
Announcement to callers and then immediately overflows to Voice Mail. At the same time, you can have
a Customer Service group that plays both announcements and does not overflow.
You can assign an ACD Group to play the Queue Depth only when using the VRS for message. The
Queue Depth can be played after the 1st Announcement only, 2nd Announcement only, or after both
Announcements.
Agent Log In and Log Out Services
An ACD Agent can log in and log out of their ACD Group. While logged in, the agent is available to
receive ACD Group calls. When logged out, the agent is excluded from the group's calls. The
programmable keys and alphanumeric display on an agent's telephone show at a glance when they are
logged in or logged out.
Agent Identity Code (AIC)
An Agent Identity Code (AIC) allows ACD agents