EliteMal VMS/EliteMail Limited Technician Guide

Contents of this manual are subject to change without prior notice at the discretion of
NEC America, Inc. This document has been prepared for the use of employees and
customers of NEC America, Inc. and may not be reproduced without prior written
approval of NEC America, Inc.
EliteMail and Electra Elite are trademarks of NEC America, Inc.
Copyright 1999

NEC America, Inc.
1555 Walnut Hill Lane
Irving, TX 75038
Business Terminals Division

Preface
SEC
TION 1

GENERAL
INFORMATION
The EliteMail VMS/EliteMail Limited system is people oriented, and speeds
communication between people using the very latest technology.
This system has a set of manuals that provide all the information necessary to
install and support the system. The manuals are described in this preface.
SEC
TION 2

THIS MANUAL
This manual provides general information about the system features,
configuration, and standards. Sections of this manual include:

Hardware Specifications
Describes installation and operation of VMS(2)/(4)/(8)-U10 and
FMS( )-U10 ETUs.

Programming
Provides Memory Block assignment to program VMS(2)/(4)/(8)-U10 or
FMS( )-U10 ETU.

Console Maintenance
Provides procedures for all local and remote maintenance.

Reference
Provides detailed information to enable the technician to set up and
maintain the EliteMail VMS/EliteMail Limited system.

Glossary
Defines terms used in this guide.
SUPPORTING
DOCUMENTS
EliteMail VMS/EliteMail Limited Job Specifications Manual (Stock
Number 750176-1)
Provides detailed information to tailor the application to the customer's needs.

List of Figures
Figure 2-1
DSP-F-21 Unit Installation ............................................................................................. 2-2
Figure 2-2
FMS( )-U10 ETU .......................................................................................................... 2-4
Figure 2-3
Install Modem Kit Unit ................................................................................................... 2-6
Hardware Specifications
iii

Hardware Description

The EliteMail VMS, VMS( )-U10 ETU, is a 2-port, 4-port, or 8-port
interface that can be installed in any interface slot in the Electra Elite
system. The 2-port or 4-port configuration includes one digital signal
processor (DSP); the 8-port configuration requires an additional DSP-F-21
Unit.
The EliteMail Limited, FMS( )-U10 ETU, is a 2- or 4-port interface that can
be installed in any interface slot in the Electra Elite system.
This electronic telephone unit is a PC platform installed in the Electra Elite
system and contains hard disk space for voice recording storage and
application software. A digital signal processor/voice processing section
handles the following functions:

DTMF detection

DTMF generation

General tone detection

FAX CNG tone detection

PCM compression for audio recording/playback

Automatic gain control (AGC)

A serial port capable of direct connect speeds up to 19.2 Kbps.
The number of EliteMail ports installed has a direct impact on the total
number of system ports available.
Hardware Specifications
1 - 1

Installation

SECTION 1

PRECAUTIONS
The ETUs used in this system make extensive use of CMOS technology
that is very susceptible to static electricity. Static discharge must be
avoided when handling ETUs. Always use the following precautions:

Wear a grounded wrist strap anytime you handle an ETU.

Make all ETU DIP switch setting changes before inserting the ETU in
the KSU.

Carry ETU in a conductive polyethylene bag to prevent static
electricity damage.
S
ECTION 2

ENVIRONMENTAL
CONDITIONS
The following temperature and humidity variances apply for
VMS/FMS( )-U10 ETU operation:

Operating temperature: +32º to 85º F (0º ~ 29.5º C)

Long-term temperature: +50º to 80º F (10º ~ 26.7º C)

Operating humidity: 10% to 90% (noncondensing)
S
ECTION 3

INSTALLING THE
DSP-F-21 UNIT ON
THE VMS(4)-U10
ETU
To upgrade a VMS(2)/(4)-U10 ETU to 8 ports, the DSP-F-21 must be
installed. When the VMS(8)-U10 ETU is purchased, the DSP-F-21 is
installed at the factory. Refer to Figure 2-1 DSP-F-21 Unit Installation.
Hardware Specifications
2 - 1

Issue 3
EliteMail VMS/EliteMail Limited
To upgrade a VMS(2)-U10 ETU to VMS(4)-U10 ETU
1.
Connect the PC to the VMS( )-U10 ETU.
2.
Shut down the Voice Mail Application.
3.
From the C:\VMAIL prompt, enter ACTIVATE.
4.
Enter the Activation Code. (Call NEC customer service for this code).
5.
Restart Voice Mail system.
Piggyback on ETU
(DSP-F-21 Unit)
Auxiliary DSP
Figure 2-1 DSP-F-21 Unit Installation
2 - 2
Installation

EliteMail VMS/EliteMail Limited
Issue 3
To upgrade VMS(4)-U10 ETU to VMS(8)-U10 ETU
1.
Verify that the HDD LED on the VMS(4)-U10 ETU is off.

2.
Verify that the BCLR LED is green.
3.
Turn off the MB (Make Busy) switch and verify that the MB LED is
on.
4.
Wear a grounding strap when removing the VMS(4)-U10 ETU from
the Electra Elite KSU.
5.
Locate connectors J10 and J8 on the left side of the ETU, and press
down on the DSP-F-21 Unit until a secure connection is made.
6.
Return the ETU to the KSU.
7.
Turn the MB Switch on.
8.
Connect the PC to the VMS( )-U10 ETU.
9.
Shut down the Voice Mail Application.
10.
From the C:\VMAIL prompt, enter ACTIVATE.
11.
Enter the Activation Code. (Call NEC customer service for this code).
12.
Restart the Voice Mail system.

To upgrade from VMS(2)-U10 to VMS(8)-U10, perform upgrade
from VMS(2)-U10 to VMS(4)-U10, and then perform upgrade
from VMS(4)-U10 to VMS(8)-U10.
S
ECTION 4

UPGRADE
ELITEMAIL LIMITED
TO 4-PORTS
The EliteMail Limited hardware is shown in Figure 2-2 FMS( )-U10 ETU.
To upgrade from 2-port to 4-port configuration:
1.
Connect the PC to the FMS( )-U10 ETU.
2.
Shut down the Voice Mail Application.
3.
From the C:VMAIL prompt, enter ACTIVATE.
4.
Enter the Activation Code (Call NEC Customer Service for the code).
5.
Restart the VoiceMail system.
Hardware Specifications
2 - 3

Issue 3
EliteMail VMS/EliteMail Limited

Figure 2-2 FMS( )-U10 ETU
2 - 4
Installation

EliteMail VMS/EliteMail Limited
Issue 3
S
ECTION 5

INSTALL MODEM
KIT UNIT
The Modem Kit Unit provides remote connection. To install the Modem Kit
Unit refer to Figure 2-3 Install Modem Kit Unit. The VMS( )-U10 ETU is
shown, but the Modem Kit Unit can also be installed in connectors J2 and
J3 on the FMS( )-U10 ETU.
1.
Verify that the HDD LED on the VMS/FMS( )-U10 ETU is off.
2.
Verify that the BCLR LED is green.
3.
Turn off the MB (Make Busy) Switch and verify that MB LED is Off.
4.
Wear a grounding strap when removing the ETU from the Electra
Elite KSU.
5.
Locate connectors J2 and J3 on the right side of the ETU, and press
down the Modem Kit Unit board until a secure connection is made. If
changing from local to remote connection, place DIP switch SW1,
position 3 down (On).

When DIP switch SW1, position 3 is on, COM1 cannot be used for
direct connection.
6.
Return the ETU to the KSU.
7.
Turn the MB Switch on.

FCC Part 68 and UL1459
The Modem Kit Unit must be used behind an Electra Elite system with
an SLI(8) -U10 ETU or SLT(1)-U10 ADP. It is not approved for FCC
Part 68 and UL 1459; therefore, it should not be directly connected to
the PSTN (CO line).
Hardware Specifications
2 - 5

Issue 3
EliteMail VMS/EliteMail Limited
Figure 2-3 Install Modem Kit Unit
2 - 6
Installation

List of Figures
Figure 1-1
VMS( )-U10 ETU ........................................................................................................... 1-7
Figure 1-2
FMS( )-U10 ETU .......................................................................................................... 1-9
Programming
iii

Programming

SEC
TION 1

OVERVIEW
The VMS ETU is recognized by the Electra Elite system as having four or
eight digital voice mail (DVM) ports; therefore, make all assignments
required for DVM.

The FMS( )-U10 ETU has only four ports
1.
Install VMS/FMS( )-U10 ETU.
2.
Program the telephone system to support digital voice mail (DVM).
Enter Programming Mode
1.
From Port 01 or 02,
2.
Then
3.
Dial

Graphic key face (e.g., ) means press indicated key.
Assign Function Keys
Program Memory Block 4-12, Line Key Selection for Telephone Mode.
This program assigns line keys as feature access keys that are used for
live record. Each live record must have a feature key assigned as follows:
1.
Press LK4.
2.
Dial
3.
Press followed by the port number of the extension to
program.
4.
Enter line key number (e.g., ).
5.
Press LK6 and key number to assign the line as feature access.
6.
to write data and advance to the next line key number.
7.
Repeat Steps 5 and 6 for each line key.
8.
Repeat Steps 3~7 for remaining extensions that require live record.
9.
.
Programming
1 - 1

Issue 3
EliteMail VMS/EliteMail Limited
Assign Voice Mail Parameters
Program Memory Block 7-1, Interface Slot Assignment. This program
assigns the VMS/FMS( )-U10 ETU to the right slot.
1.
Press LK7.
2.
Press LK1.
3.
Enter the slot number of the VMS/FMS( )-U10 ETU.

Page 3 LK3 for 2 or 4 ports; Page 3 LK4 for 8 ports.
4.
Press LK7 (Digital Voice Mail).
5.
to write data and advance to the next port number.
6.
Repeat Steps 4 and 5 for remaining DVM extensions.
7.
.

If installing VMS/FMS(2)-U10 ETU, make the assignment as VMS/
FMS(4)-U10 ETU.
Program Memory Block 4-10, Station Number Assignment. This program
assigns the extension numbers to the VMS/FMS( )-U10 ETU ports
connected to the DVM as Follows:
1.
Press LK4.
2.
Dial
3.
Press followed by the port number of the first ESI port
connected to the DVM.
4.
Enter the extension number to assign.
5.
to write data.
6.
Press .
7.
Enter the next DVM port number.
8.
Dial
9.
Repeat Steps 4~8 for remaining DVM ports.
10. .
Live Record Parameters
Program Memory Block 1-8-08, Class of Service (Station) Feature
Selection 2. This program selects the live record feature per class of
service as follows:
1.
Press LK1.
2.
Press LK8.
1 - 2
Programming

EliteMail VMS/EliteMail Limited
Issue 3
3.
Dial .
4.
Enter the class of service number.
5.
, , to advance to page 4.
6.
Press LK5 to enable live record for that class of service.
7.
to write data.
8.
Repeat Steps 4~7 for each class of service.
9.
.
Program Memory Block 3-45, Live Recording Trunk Selection. This
program selects live record feature trunk-by-trunk as follows:
1.
Press LK3.
2.
.
3.
Dial .
4.
Press followed by the CO/PBX line number.
5.
Press LK2 to allow live record on this CO/PBX line.
6.
to write data.
7.
Repeat Steps 2~6 for each CO/PBX line that requires live record.
8.
.
Live Monitoring Parameters
Program Memory Block 1-8-08, Class of Service (Station) Feature
Selection 2. This program selects the live monitoring feature per class of
service as follows:
1.
Press LK1.
2.
Press LK8.
3.
Dial .
4.
Enter the class of service number.
5.
, , to advance to page 5.
6.
Press LK6 to enable live monitoring for that class of service.
7.
LK6 LED remains on while live monitoring is enabled.

This feature is available on the FMS( )-U10 ETU as an upgrade
option only.
Programming
1 - 3

Issue 3
EliteMail VMS/EliteMail Limited
Assign DVM Extensions to Hunt
Program Memory Block 4-14, Intercom Master Hunt Number. This
program assigns the first DVM extension as the pilot number as follows:
1.
Press LK4.
2.
Dial .
3.
Press followed by the port number of the first DVM
extension.
4.
Press LK2 to assign the DVM port as master hunt.
5.
to write data.
Program Memory Block 4-15, Intercom Master Hunt Number Forward
Assignment. Assign this number as follows:
1.
Enter the extension number of the second DVM port.
2.
.
3.
Press .
4.
Dial .
5.
.
6.
Enter the extension number of the next
DVM port.
7.
Repeat Steps 2~6 for each DVM extension.
8.
to write data.
9.
.
DIT Assignment
Program Memory Block 3-42, DIT Assignment. This program sets up the
DVM to be an automated attendant as follows:
1.
Press LK3.
2.
.
3.
Dial .
4.
Press followed by the first CO line to ring to the
DVM.
5.
Enter the extension number of the first DVM port.
6.
to write data.
7.
Press .
1 - 4
Programming

EliteMail VMS/EliteMail Limited
Issue 3
8.
Dial .
9.
to advance to the next CO line.
10. Repeat Steps 5~9 for each CO line to ring the DVM.
11.
to write data.
12. .
Allow Call Forwarding
Program Memory Block 1-8-08, Class of Service (Station) Feature
Selection 2. This program selects Call Forward Busy/No Answer feature
as follows:
1.
Press LK1.
2.
Press LK8.
3.
Dial .
4.
Enter the Class of Service number.
5.
.
6.
Press LK5.
7.
to write data and advance to the next Class of Service.
8.
Repeat Steps 5~7 for each Class of Service that requires Call
Forward Busy/No Answer.
9.
Hang up.
Programming Individual Stations
Call Forward.
Program Individual stations for Call Forward as follows:
For Busy/No Answer:
1.
Go off hook.
2.
Dial followed by the extension number of the first DVM port.
3.
Hear confirmation tone.
4.
Hang up.
For all Calls:
1.
Go off hook.
2.
Dial followed by the extension number of the first DVM port.
3.
Hang up.
Programming
1 - 5

Issue 3
EliteMail VMS/EliteMail Limited
SEC
TION 2

CONFIGURATION
SUPPORT
Applications
Automated Attendant/Voice Mail with call
forwarding (release transfer)
Automated Attendant/voice Mail without call
forwarding (Await answer transfer)
Voice Mail only ( No transfer)
Message Notification
Through message waiting lamps
Call Forwarding
Supported
Operator Console
100 (default)
Positive disconnect: Digital Signal
Hardware
One VMS( )-U10 ETU for 2, 4, or 8 DVM
extensions
One FMS( )-U10 ETU for 2 or 4 extensions
Connections
Connects to backplane connector of the ESU
Telephone
One of the following phones is required for
programming the Electra Elite system data:
ETW-16DC-1/2 (BK)/(SW)
ETW-16DD-1/2 (BK(/(SW)
ETW-24DS-1/2 (BK)/(SW)
DTU-8D-2(BK)/(WH)
DTU-16D-2 (BK)/(WH)
DTU-32D-2 (BK)/(WH)
DSP-F-21 UNIT
Four additional voice mail ports
VMS( )-U10 ETU only
MDM-F-20 UNIT
For remote connection
1 - 6
Programming

EliteMail VMS/EliteMail Limited
Issue 3
SEC
TION 3

VMS
ETU CONTROLS AND
INDICATORS
Figure 1-1 VMS( )-U10 ETU shows the controls and indicators.

The 8-port VMS KTU is shown
Option Kit (purchased
with a 4-port auxiliary DSP
separately) is required
installed. For 2/4 ports, the
for remote maintenance.
auxiliary DSP is not installed.
DIP Switch
Up = Off
Down = On
9-pin RS-232
COM2 Ports
Modem Port RJ-11
Make Busy Switch
COM1 Local
Connection
Figure 1-1 VMS( )-U10 ETU
Programming
1 - 7

Issue 3
EliteMail VMS/EliteMail Limited
SEC
TION 4

VMS
LED INDICATIONS
The front edge of the VMS ETU has 12 LEDs. LEDs CH1 ~ CH8 indicate
port status as follows:

Off
Port idle or not used

On
Port busy
The Live LED is red if the KTU is receiving power.
When the MB LED is on, the VMS( )-U10 ETU can be removed.
The DOS (BIOS) LED is red if a BIOS error has occurred.
The bicolor (BCLR) LED indicates the application status.

Red
DOS started (VM application not ready)

Green
VM application is running

Orange Error

If BCLR LED is orange, check error type on console screen. After
error is corrected, this LED automatically changes to green.
Do not connect the link between the console and the KTU until BCLR turns
green during booting
The hard disk drive (HDD) LED flashes red when HDD is active.

Do not reset the KTU while the HDD LED is flashing.
SEC
TION 5

VMS SWITCHES
The main power ON/OFF switch for the VMS( )-U10 ETU can be used to
reset the KTU.

Switch SW1 4-position DIP switch:
1
Normally off (on to enable COM1).
2
Normally off. When 1 and 2 are both on, COM1 is enabled for
HOSTKEY and the VM application stops working (Maintenance).
3
On COM2 (Remote/RJ11)
Off COM1 Local connection
4
Normally off (On to boot up to DOS prompt).
If switch SW1, position 1, 2, 3, or 4 is changed, the ETU must be
rebooted (MB switch off, then on).
1 - 8
Programming

EliteMail VMS/EliteMail Limited
Issue 3
SEC
TION 6

VMS/FMS
CONNECTORS
9-pin RS232(COM 2)
Not Used (MDM-U10 Unit)
RJ11 modem port (COM 2)
Remote connector on serial interface
(MDM-U10 Unit)
9-pin RS232(COM1)
Local serial connector on main ETU for
direct connection
SEC
TION 7

FMS
ETU CONTROLS AND
INDICATORS
Figure 1-2 FMS( )-U10 ETU shows the controls and indicators.
DIP Switch
Up = Off
Down = On
Make Busy
Switch
COM1 Local
Connection
Figure 1-2 FMS( )-U10 ETU
Programming
1 - 9

Issue 3
EliteMail VMS/EliteMail Limited
SEC
TION 8

FMS
LED INDICATIONS
The front edge of the FMS ETU has 8 LEDs. LEDs CH1 ~ CH4 indicate
port status as follows:

Off
Port idle or not used

On
Port busy
The Live LED is red if the KTU is receiving power.
When the MB LED is on, the ETU can be removed.
The DOS (BIOS) LED is red if a BIOS error has occurred.
The bicolor (BCLR) LED indicates the application status.

Red
DOS started (VM application not ready)

Green
VM application is running

Orange Error

If BCLR LED is orange, check error type on console screen. After
error is corrected, this LED automatically changes to green.
Do not connect the link between the console and the KTU until BCLR turns
green during booting
The hard disk (HD) LED flashes red when Flash Disk is active.

Do not reset the KTU while the HD LED is flashing.
SEC
TION 9

FMS SWITCHES
The main power ON/OFF switch for the FMS( )-U10 ETU can be used to
reset the KTU.

Switch SW1 4-position DIP switch:
1
Normally off (on to enable COM1).
2
Normally off. When 1 and 2 are both on, COM1 is enabled for
HOSTKEY and the VM application stops working (Maintenance).
3
On COM2 (Remote/RJ11)
Off COM1 Local connection
4
Normally off (On to boot up to DOS prompt).
If switch SW1, position 1, 2, 3, or 4 is changed, the ETU must be
rebooted (MB switch off, then on).
1 - 10
Programming

Introduction

S
ECTION 1

GENERAL
INFORMATION
Console Maintenance is used for all local and remote maintenance. A
computer is used to control a customer voice mail system, monitor operation,
and transfer files back and forth as needed. Console Maintenance display lets
you solve problems on the voice mail computer system without visiting a
customer site (using optional modem).
S
ECTION 2

CONNECT HOST
AND REMOTE
COMPUTERS
The computer controlling a Remote Maintenance connection is the remote
computer. The other computer voice mail system under the control of the
remote computer, is the host. The remote computer is linked to the host
computer by modem or direct link. When a connection is made between the
host and the remote computer, the remote computer screen reflects on-screen
changes for the host computer. The keyboard on the remote computer can
also remotely control the host.
S
ECTION 3

DISK FOR REMOTE
MAINTENANCE
The disk contains the remote software, for the remote computer. The host
software for the voice mail system is preinstalled. If the remote software is not
installed on the remote computer, console maintenance cannot be performed.
S
ECTION 4

REMOTE
MAINTENANCE
TELEPHONE BOOK
Each computer with Remote Maintenance installed also has a Remote
Maintenance Telephone Book. This online telephone book contains the
settings for that particular computer COM port, modem, login, and password.
On remote computers, the telephone book also contains the name, telephone
number, and other information necessary to complete a connection to each
host computer it is set up to contact.
Console Maintenance
1 - 1

Issue 3
EliteMail VMS/EliteMail Limited

SECTION 5

WHAT YOU NEED TO
CONNECT THE
COMPUTER
If the remote computer is linked to the host computer using a modem, the
following items are required for the remote computer before connections
can be made:

MDM-U10 Unit

Single Line Telephone port for the modem

Remote Maintenance software
If linking the remote computer to the host computer using direct connect,
the Serial cable included with the VMS/FMS( )-U10 ETU is required.

SECTION 6

CONNECT A MODEM
For Remote Maintenance to work, each computer must have its own
modem. The host version of Remote Maintenance is already installed on
the VMS/FMS( )-U10 ETU. The optional MDM-U10 Unit must be installed
for remote maintenance.

SECTION 7

HARDWARE
CONNECTION OPTIONS
The following options are available:

Direct connect using serial cable
The cable (included) requires a DB-9 connector. This serial cable
connects the EliteMail VMS/EliteMail Limited card to a serial port on
the remote computer.

Remote connect using MDM-U10 Unit
An RJ-11 connector is required to plug in a telephone extension.

SECTION 8

USE THIS GUIDE
This guide explains how to install the Remote Maintenance software on a
remote computer. It also explains how to use the Remote Maintenance
software to link the computers and transfer files.
1 - 2
Introduction

Install the Remote
Computer Software

S
ECTION 1

BEFORE YOU
INSTALL REMOTE
MAINTENANCE
SOFTWARE
Before you install the remote version of Remote Maintenance software:

If you are connecting remotely, verify that a modem is correctly installed
on the remote computer.

Determine which COM port the modem or direct connection uses.

Verify that you have the Remote Maintenance remote software disk.
S
ECTION 2

INSTALL THE
REMOTE VERSION
OF REMOTE
MAINTENANCE
SOFTWARE
1.
Verify that you are in the drive where you want to install Remote
Maintenance.
2.
Insert the remote Remote Maintenance Disk in the A: floppy drive.
3.
Enter A:INSTALL, and press .
4.
Enter Y, and press to confirm that you want to continue, or enter
N, and press to cancel. If you do not know the COM port,
cancel the procedure.
5.
When the system asks:
Okay to install the remote maintenance option? (Y/N), enter Y, and press
.
Console Maintenance
2 - 1

Issue 3
EliteMail VMS/EliteMail Limited
6.
When the system asks:
Do you want to use a direct serial connection? (Y/N),
enter Y, and press if using direct connection, and go to the
next step. Enter N, and press if using remote connection, and
go to step 9.
7.
When system asks:
Do you know which COM port to use? (Y/N),
enter Y, and press . Copying remote maintenance files is
displayed.
8.
When system asks:
Should direct connect use COM1? (Y/N),
enter Y, and press . Go to step 13.
9.
When the system asks:
Has a modem been installed on this PC? (Y/N),
enter Y, and press . If you have not installed a modem, enter
N, and press to cancel.
10. When the system asks:
Do you know the modem COM port?,
enter Y, and press .
11.
When the system asks:
Is your modem assigned to COM1? (Y/N),
enter N, and press .
12. When the system asks:
Is your modem assigned to COM2? (Y/N),
enter Y, and press .
13. After you identify the modem COM port, the program copies Remote
Maintenance on the computer hard disk and also creates a batch file
(RR.BAT) in the root directory of the hard disk.
14. After Remote Maintenance is installed, remove and store the remote
maintenance disk, and set up software.
2 - 2
Install the Remote Computer Software

EliteMail VMS/EliteMail Limited
Issue 3

SECTION 3

SET UP REMOTE
SOFTWARE
Before using the remote software, set up the online telephone book. To
do this, set up a default telephone book entry. After setting the default,
add the rest of the telephone Book entries (one for each host computer
you plan to access). To make adding entries faster, the default settings
are automatically copied to each new telephone book entry for you. All
you have to add is the host computer name and telephone number.
3.1
Set the Default Telephone Book Entry
To ensure the default settings are correct:
1.
At the DOS prompt, run the Remote Maintenance software.
Change to the root directory of the C: drive (or the drive
where you installed the software). Enter RR, and press
. A Banner Screen is displayed briefly, then the DOS
prompt is displayed again.

!"#$ %& '()'* +$ , # +

,, #$ -. /0 + 1+ #

2,3214$43
5++ /

$%

2.
Press - . (The right Shift key does not work for
this). The Main Menu (Figure 2-1 Main Menu) is displayed.

!"# $

% &' (

) * +,$

- +((

. /(0

1 2

34
Figure 2-1 Main Menu
Console Maintenance
2 - 3

Issue 3
EliteMail VMS/EliteMail Limited
3.
Press to select the Call Menu option. Figure 2-2 Call
Menu is displayed.
4.
If you press the wrong function key and want to try again,
press to return to the Main Menu.

! "#

$ %& !

' (

)*
Figure 2-2 Call Menu
5.
Press to select the Phone Book Menu option. The
Phone Book Directory Screen (Figure 2-3 Phone Book
Directory) is displayed.

!

"
#!#
$%%&
'%''%''

()
********************************************************************************
*" +*********** ,-******
*
*********** #."+
******
*
" +*****
******
*

*****
******
*

,- +
*****
******
*

*****
******
*

. "//
0 *****
******
*

.& # 1
2 *****
******
*

. 3456

*****
******
*
.
.$ !7

*****
******
*

.' 89

*****
******
* .(
)*****
******
*
()*********
******
*()***********
******
***********************************
******
***********************************(+: ;<;<;<;<;6+=<;6#5<)******
********************************************************************************

;4>< !29 ?3 : , 2 5 35 ,@ 45/ 50 ;5:< != / ! 47?3 5 79 :

()
Figure 2-3 Phone Book Directory
6.
Verify that the DEFAULT entry in the Phone Book directory is
selected. If necessary, use the arrow keys to highlight it.
2 - 4
Install the Remote Computer Software

EliteMail VMS/EliteMail Limited
Issue 3
7.
Press again to select the Change option. The Phone
Book Entry Screen (Figure 2-4 Default Phone Book Entry) is
displayed. The NAME field on this screen should read
DEFAULT. If this screen does not appear, press until
you return to the Main Menu, and try again from step 3.

!

"
#!#
$%&%''
(%((%((

)*
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
+" ,+++++++ -. ++
+
+++++++ "% #/",
++
+
" ,+ #!%
++
+

+ %
++
+

-. ,
+ ! 01203++
+

+ %
++
+

/ "11
4 + "!!5#%
++
+

/' # 6
7 + 88888888888888888 9 8888888888888888888++
+

/& :;03

+ % '
++
+
/
/$ !9

+ -",#% '$((
#% ;< = > 01 1
++
+

/( >2

+ #" % 0
%
++
+ /)
*+)?/@ A ! ;= 9 ;==791*++
+
)*++++++++++++++++++++++++++++++++++++++++++++++++++++++
+)*++++++++++++++++++++++++++++++++++++++++++++++++++++++++
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

,= ?3#0@?@?@?@?@?0=@?# 6@?0 9@ ?/(@A!;B ?=C@A=C;D

)*
Figure 2-4 Default Phone Book Entry
8.
Press . This moves the cursor from the NAME field
to highlight the COM Ports section at the bottom of the
screen.
9.
Look at the PORT field. The number should be the same as
the COM port you specified during the installation procedure
(e.g., 2 for COM2).
10.
If the port number is incorrect, press repeatedly to show
the correct number.
11.
Look at the BAUD field immediately below the PORT field.
The number in this field should be 2400 for remote
connection or 19,200 for direct connection.
12.
If you want to change the baud rate, press repeatedly until
you display the baud rate you want.
13.
Look at the MODEM field to the right of the BAUD field, and
press to see a list of supported modems.
Console Maintenance
2 - 5

Issue 3
EliteMail VMS/EliteMail Limited
14.
Press or to view the entire list. If you are
using the remote connect option, press the arrow keys to
highlight your modem brand and press . If you do not
see your modem in the list, and your modem is 100% Hayes
compatible, select Hayes Extended. If you are using the
direct connect option, select Direct-Connect and press
.
15.
Press !" three times to redisplay the Main Menu.

To avoid losing your changes, do not press to exit
from the Phone Book Entry Screen.
16.
Press !" again to return to the DOS prompt.
17.
Press # - - to restart the computer.
3.2
Add Phone Book Entry for Each Host Computer
After you set the default Phone Book entry, you should add a
Phone Book entry for each host computer you plan to access. The
COM port, baud rate, modem type, login name, and password are
automatically copied to each Phone Book entry you add. All you
have to do is add each host computer name and telephone
number.
1.
Press - to display the Main Menu.
2.
Press to select the Call Menu option. The Call Menu is
displayed.
3.
Press to select the Phone Book Menu option. The
Phone Book Directory is displayed.
2 - 6
Install the Remote Computer Software

EliteMail VMS/EliteMail Limited
Issue 3

A !

"
#!#
$%%&
'%''%''

()
************************************************B "********************
*" +***********
******
*
*********** #."+
()
******
*
" +*****
******
*

*****
******
*

,- +
*****
******
*

*****
******
*

. "//
0 *****
******
*

.& # 1
2 *****
******
*

. 3456

*****
******
*
.
.$ !7

*****
******
*

.' 89

*****
******
* .(
)*****
******
*
()*********
******
*()***********
******
***********************************
******
***********************************(+: ;<;<;<;<;6+=<;6#5<)******
********************************************************************************

;4>< !29 ?3 : , 2 5 35 ,@ 45/ 50 ;5:< != / ! 47?3 5 79 :

()
Figure 2-5
Adding Phone Book Entries
4.
Press to select the Add option. A NEW NAME pop-up is
displayed (Figure 2-5 Adding Phone Book Entries).
5.
Enter a name for the host computer and press .
(Usually, this is the name of the company that purchased the
voice mail system.) The Phone Book Entry Screen is
displayed.
6.
Enter the telephone number to dial to reach the host
computer. If needed, change the login name and password
to match the login name and password set on the host
computer. Keep these guidelines in mind:
·
Telephone Numbers. The Phone Book entry PHONE
field stores the telephone number to dial for a particular
host computer modem. Enter up to 35 characters. You
can use all the special characters accepted by Hayes-
compatible modems. Hyphens are ignored during dialing.
The chart in Figure 2-6 Sample Phone Number Format
summarizes the format used.
·
Login Name and Password. Because the host Remote
Maintenance is set up to use a particular login name and
password, leave these entries at the defaults, unless you
have changed them on a particular host computer. The
login name and password are case-sensitive and must
exactly match those on the host computer.
7.
Press to save the entry.
Console Maintenance
2 - 7

Issue 3
EliteMail VMS/EliteMail Limited
8.
Add an additional Phone Book entry for each host computer
you plan to call. To do this, repeat step 4 through step 7.
9.
When you finish, press repeatedly to exit.
SAMPLE PHONE NUMBER FORMAT: 9,9721234567,,,,987
EXAMPLE
MEANING
9
The number used to dial out. For NEC telephone systems, this
is 9.
,
Inserts a two-second delay.
9721234567
The number dialed. In this example, 972 is the area code,
1234567 the phone number.
,,,,987
Adds a delay before dialing an extension. Four or five commas
add an 8- to 10-second pause prior to dialing 987.
Figure 2-6 Sample Phone Number Format

SECTION 4

SET THE HOST MODEM
The serial interface on the EliteMail VMS/EliteMail Limited ETU has a 9-
pin RS-232 connector for direct connection to the Remote Maintenance
computer, and an RJ-11 serial port for remote connection by modem. The
interface designation is COM2. Switch SW1, located on the interface, is a
4-position DIP switch that controls the active connection according to
Table 1-1 SW1 Settings.
Table 1-1 SW1 Settings
1
Normally off.
2
Normally off. When 1 and 2 are both on, the VM
application stops working (Maintenance Mode)
3
On COM2 Remote (RJ11) Connection
Off COM1 Local Connection
4
Maintenance Use
2 - 8
Install the Remote Computer Software

EliteMail VMS/EliteMail Limited
Issue 3

SECTION 5

SOLVE PROBLEMS
AFTER INSTALLATION
When the Remote Maintenance software is installed correctly, there
should be no visible affect during routine operation of the remote
computer.
However, if either the remote computer modem or Remote Maintenance
software was installed improperly, a variety of problems can occur when
you use the remote software.
If the remote computer freezes for about 15 seconds and all keystrokes
are ignored every minute or so, this may occur because:

The modem is installed incorrectly.

The remote software is not set up correctly.

Unsuccessful connection attempt is displayed on the remote
computer when you try to connect to a host computer.
For details to correct problems resulting from improper installation, refer to
Appendix B Solving Problems.
Console Maintenance
2 - 9

Using Remote Maintenance
S
ECTION 1

GENERAL
INFORMATION
This chapter explains how to use Remote Maintenance to make a connection
with the host computer to control or change a customer voice mail system
from the remote computer.
No special action is required to load the host version of Remote Maintenance
software on the host computer.
S
ECTION 2

START REMOTE
VERSION
Remote Maintenance must be running on both the host and the remote
computers to make a connection between them. Remote Maintenance is
always running on the host computer. However, you must explicitly start the
Remote Maintenance software on the remote computer.
To establish a connection from the remote computer, start Remote
Maintenance:
Enter RR, and press to load the software. This command loads
the remote version of the software, making it resident in computer
memory. A Banner Screen is displayed briefly. Then, the DOS
prompt is returned.
You may now continue to use DOS to run other programs on the remote
computer, but the Remote Maintenance Main Menu is now accessible. The
remote software remains resident and accessible until you restart the remote
computer.
Console Maintenance
3 - 1

Issue 3
EliteMail VMS/EliteMail Limited

SECTION 3

ACCESS REMOTE
MAINTENANCE MENUS
Remote Maintenance is a terminate-and-stay resident (TSR) program,
meaning it remains loaded in your computer memory while you use DOS
or run other applications. Press - to access the Remote
Maintenance Main Menu. The Main Menu includes several submenus that
are described below.

You must press Shift key on the left side of the keyboard.
To select from the Main Menu or any submenu, either:

Press the function key listed next to the desired selection.

Use the arrow keys to highlight your selection, and press .
To return from any submenu to a previous menu, press !". To escape
from a submenu or a selected function, you can also press .

When you press ], changes you made are not saved.

SECTION 4

RETURN TO DOS
Press !" to return to DOS from the Remote Maintenance Main Menu
but leave the Remote Maintenance Main Menu accessible. You may then
run other DOS programs and later press - to return to the Main
Menu.
You do not need to reload the remote software with the RR command
unless you restart the computer or unload Remote Maintenance using the
SUNLOAD command. For details, refer to Chapt er 3 Section 9 Unload
Remote Maintenance from Memory on page 3-5.

SECTION 5

CALL HOST
COMPUTER
5.1
Start a Remote Maintenance Session

Use the Call Menu. Applicable for technicians working with
multiple host computers and/or different COM settings (e.g.,
modem or baud rate).

Use Quick Connect. Applicable if you have only one host
computer to support or prefer to manually enter the telephone
number.
3 - 2
Using Remote Maintenance

EliteMail VMS/EliteMail Limited
Issue 3
5.2
Call a Host Computer from the Call Menu
1.
From the Main Menu, press to access the Call Menu.
2.
Highlight the Phone Book entry you wish to call. Use the
arrow keys to move from name to name.
3.
Press to start dialing. A pop-up is displayed, identifying
both the host and the calling parameters in use (e.g., COM
port and baud rate). Note the Dialing! message displayed at
the bottom of the screen.
4.
Wait 5 to 10 seconds for a connection. The waiting time may
vary based on how busy the host system is. The host
computer screen should be displayed on your screen.

SECTION 6

USE QUICK CONNECT
6.1
Quick Connect Option
Quick Connect speeds use of Remote Maintenance. This option
uses data from the DEFAULT Phone Book Entry, including the
login, password, COM port, and baud rate. Since most host
systems use the same COM settings, Quick Connect can save you
time. If you have only one host computer to support, you may even
enter the telephone number in the DEFAULT entry.
6.2
Call a Host Computer Using the Quick Connect Option
1.
From the Main Menu, press to select Quick Connect.
2.
At the displayed ENTER TELEPHONE NUMBER pop-up,
either:

Specify the telephone number. Use the applicable
format described in Chapter 2 Install the Remote
Computer Software on page 2-1.

Use the telephone number from the DEFAULT Phone
Book Entry. To use this, continue to step 3.
3.
Press . A displayed pop-up identifies both the host
and the calling parameters in use. Note the Dialing!
message displayed at the bottom of the screen.
4.
Wait 5 to 10 seconds for a connection. The wait period may
vary based on how busy the host system is. The host
computer screen should be displayed on your screen.
Console Maintenance
3 - 3

Issue 3
EliteMail VMS/EliteMail Limited

SECTION 7

ACCESS MENUS
DURING CONNECTION
To access other menus during connection:
1.
Press - to access the Remote Maintenance Main Menu
anytime during a connection just as you did to access from DOS.
This allows you to access various functions, such as the File Menu to
transfer the host computer REPLOG file to your computer. The
program running on the host computer is not affected and operates
normally.
2.
When you are finished using the Remote Maintenance menus, press
!" from the Main Menu to redisplay the screen from the host
computer and regain control of it.

SECTION 8

END CONNECTION
8.1
Properly Disconnect from a Remote Maintenance
Session
When you have finished a Remote Maintenance session, you must
disconnect properly. If you do not properly disconnect from the
host computer, the telephone line the host computer used for the
connection is not released.

If you do not disconnect correctly, or accidentally
lose your connection, the host immediately
restarts. This safety feature prevents the host from
being left inaccessible. To avoid disconnecting
anyone currently calling the host system, always
disconnect according to these instructions.
8.2
Disconnect from the Host Computer
1.
Press - to display the Main Menu.
2.
Press $ to select the Hangup option. This ends the
connection and releases the telephone line.
3.
Press !" to return to DOS or make a connection to another
host computer using the Quick Connect option.
3 - 4
Using Remote Maintenance

EliteMail VMS/EliteMail Limited
Issue 3

SECTION 9

UNLOAD REMOTE
MAINTENANCE FROM
MEMORY
9.1
Remote Maintenance
Remote Maintenance is a terminate-and-stay resident (TSR)
program. TSR programs remain in the computer memory while you
use DOS or run other applications. The following procedure
unloads Remote Maintenance only. It does not unload other TSR
programs.
9.2
Unload Remote Maintenance from the Remote Computer
Memory
1.
Verify that you are at the DOS prompt in the directory used by
the Remote Maintenance software, generally C:\REMOTE.
2.
Enter SUNLOAD, and press .
Console Maintenance
3 - 5

Transferring Files

S
ECTION 1

GENERAL
INFORMATION
Remote Maintenance allows you to transfer files from the host computer to the
remote computer, including the call report log file (REPLOG file). Related file
transfer features let you change the current directory, view, delete, rename, or
copy files, or print a file from the host computer on a printer attached to the
remote computer.
S
ECTION 2

PREPARE FOR FILE
TRANSFER
Many functions are available from the Remote Maintenance File submenu. To
use any file function, press - to access the Main Menu. From the
Main Menu, press to select the File Menu option and the File submenu is
displayed. The File submenu offers a number of options. Of the various File
options available, only Transfer is dealt with in this guide.
2.1
File Transfer Options
Before transferring files, you may want to set one or more of the
applicable file transfers options below:

File Compression
Leave File Compression at OFF (default).

Overwrite Verify
With this option ON (default), you must confirm any file transfer
that replaces an existing file with the transferred file. If OFF, you
are not asked to confirm before the file transfer.

Overwrite Duplicate Files
This option reduces unnecessary or accidental duplication of
files. Settings are: ALWAYS replace duplicate files (default),
OLDER (replace when the destination file is older than the
transferred source file), or NEVER replace the destination file.
Console Maintenance
4 - 1

Issue 3
EliteMail VMS/EliteMail Limited
Set File Transfer Options
1.
From the Main Menu, press to select the Files option.
2.
Press to select the File Menu expanded menu.
3.
Press % to select Options.
4.
To reset an option at the Options Menu, highlight it, then
press . Settings toggle between ON and OFF.

Leave the File Compression option OFF (default).
5.
Press !" to save entries and exit to the File Menu.
2.2
The File Menu Screen
Figure 4-1 File Menu Screen lets you transfer files between the
host and remote computers. You can also use this Screen to copy,
delete, or view files, and make new directories on either the host or
remote computer.

A !

"C.!
D!
$%%'
'%''%''
()
?41% #%EEFF
G : % %E" EFF

C
;#<
C'AC %&
C
;#<
HC'AC %&
I
;#<
C'AC %&
I
;#<
HC'AC %&
J"- "- &$AH C'C %$
J !+ K A&A' 'C&HC %A
J"-& "- &$AH C'C %$
J ! K
&' 'C'AC %A$
J"- "-
A C'C %$
J K
'&$ HC&$C %AA
J"-$ "-
A& C'C %$
J K
&&&' 'C'C $%'
J"!- "-
$' C'C %$
J
AA C'C %$
J"!-& "-
$' C'C %$
J !!! .
& HC&C %A
J"- "-
'&$ C'C %$
J !!! -'
' HCC %H
J &
A&& C&C %$
J !!! -
' HC&&C H%
J A
AA C'AC A%
J!!! #
'' C'$C '%A
J#,+
H' C'C %$
J!!!
$ C&&C A%$
J $&A C'AC A%
J!!! +-!
'' C&HC %AA
"- "-
H C'C %$
!+ "# K
'$ C&HC %&A
) )
.7 !=4? % &&$
.91 : ! 1 ? /%
' ,L :%
'
. 745:M 7 .& 50 .' 89
46N
! 47?3 N 5: 7
Figure 4-1 File Menu Screen
4 - 2
Transferring Files

EliteMail VMS/EliteMail Limited
Issue 3
File Lists
The File Menu Screen has two separate windows. The left window
lists files and directories on the local computer (where you are).
The right window lists files and directories on the host you are
connected to by modem. The directory you are in is listed at the
top of each window. To move between the two windows, press the
left or right arrow key. The other elements of the File Menu Screen
(from top to bottom of the screen) are:
Status Box
In Figure 4-1 File Menu Screen, Remote and ACTIVE-FSP are
shown at the top left, below the product name and version number.
Remote indicates the Remote Maintenance software is in use.
ACTIVE indicates a connection to a host computer, with -FSP
indicating that the host software is using the Full-Speed Mode
option.
Phone Book ID
When a connection is established, the host name or ID from the
Phone Book is displayed. JOHNSON CORP. is shown in the
example above. With no connection, DISCONNECTED is shown.
Local/(Arrow)/Host
The left or right arrow centered above the file list windows indicates
the direction that files are transferred. The left arrow indicates file
transfer from the host to the local computer.
Scroll Bars
When more files than can be displayed at once exist, the scroll
bars (left and center) show you the relative position in the file lists.
Highlight Bar
On this screen, the cursor is displayed as a bar and used for
highlighting various files. The window where the highlight bar is
placed is the active window.
Message Line
Watch the line below Files Selected for prompts/messages.
Console Maintenance
4 - 3

Issue 3
EliteMail VMS/EliteMail Limited
Functions Line
The bottom of the screen lists the functions available at this
window by function key and abbreviated name. These may vary
slightly depending on whether the highlight bar is in the local or
host window.
Tagging Files
You can select the files you want to transfer, view, copy, or delete
by tagging (marking) them. Files can be tagged individually by
using the arrow keys or grouped using the DOS wildcard
characters.
Tag or Untag Files Individually
1.
To tag a file, press the arrow keys to highlight the file, then
press .
2.
To remove a tag from a file (untag it), highlight it again, and
press .

If more than one file is tagged when you issue a
command, the command is performed on all the tagged
files.
Tag or Untag a Group of Files Using DOS Wildcard Characters
Wildcard characters are special characters that can represent any
other valid characters in a filename or extension. The ? can be any
single character. For example, ?AT.DOC is all files with AT as the
middle and last character, and DOC as the extension such as
BAT.DOC and CAT.DOC. The * can be any number of characters
(e.g., REP*.* is for all files beginning with REP, with any file
extension).
Refer to Figure 4-2 Expanded File Menu. You can also use this
menu to tag or untag a group of files using DOS wildcard
characters. Press to view the expanded File Menu.
4 - 4
Transferring Files

EliteMail VMS/EliteMail Limited
Issue 3

!

"E/!
F!
$%&%(
(%((%((
)*
C;6% %GGHH
= % %G" GHH
888888888888888888888888888888888888888I888888888888888888888888888888888888888I
E
?#@/ ,

?#@
(J JE(E %&'
+
-"

/ ;3 /26 K=L
"6
' JE(E %&'
+
M

/' ,0 ;3 /26 K=L
"6 ,
&( (E'JE %&
+!!! #

/& :;03 #92B #29 C 9< "6
(E(E %$
+!!! .(

/$ ;N #29 C 9<
"6
'$ JE'$E %
+!!! .

/ 2 7 /26 K=L
"6
'( (E(&E $%(
+!!! #

/ # 6 /26 K=L
"6 #
J E(E %&$
+!, "# M
&
/J C;6 D<
"6
$' E(E %$
+! M
&''
/ D 20=
"6
'J E(E %$
+!!!

/ = #29 C 9< ,D1;
"6
$ E'E %$
+"!
M & /( >2
' E'E %$
+!!! /

& E(E %&
+!/ !"
)*$J( E(E %$
8888888888888888888888888888888888888888888888888888888888888888888888888888888O
/9 !D;C % $'$$(

Files Selected: 0 Bytes:
0
Figure 4-2 Expanded File Menu
Tag or untag a group of files:
1.
Press right or left arrow to move the highlight bar to the
correct window on the File Menu Screen.
2.
Press to display the expanded File Menu.
3.
Press to Tag File(s) or press to Untag File(s).
4.
Enter the name of the file or files, using the wildcard
characters (* or ?) and press .

SECTION 3

TRANSFER FILES
BETWEEN HOST AND
REMOTE COMPUTERS
3.1
Files You May Transfer
You may transfer files from one host computer to the remote
computer during a Remote Maintenance connection. Transferred
files are copied to the remote computer; files on the host computer
are not erased.
3.2
Transfer Files
1.
From the Main Menu, press to select the Files option.
Console Maintenance
4 - 5

Issue 3
EliteMail VMS/EliteMail Limited
Do not transfer or view the voice mail system
database files (AV*.*), executable files (*.EXE)
or the current day REPLOG file while the voice
mail software is running on the host computer.
The host computer must be at the DOS prompt
before you can transfer these files.
2.
To move between windows, press & to move the highlight
bar to the right window or press ' to move to the left
window.
Placement of the highlight bar designates which window is
active. The active window is the source from which files
transfer. The other window is automatically the destination.
3.
To move through the directory list(s), use the following keys:
Key
Movement in the List
&
Move to right-hand list
'
Move to left-hand list
(
Up one file
)
Down one file
*
Up one screen page

Down one screen page
+,
Top of list
-
Bottom of list
4.
To change directories, perform either procedure below:

Move the highlight bar to the directory name, current
directory (.), or parent directory ( .. ). Then press
to list the files in that directory.

Press to display the File Menu expanded menu.
Press to select Change Drive/Directory. At a
dialog box, indicate the drive, directory, and any
subdirectories. Press to list.
4 - 6
Transferring Files

EliteMail VMS/EliteMail Limited
Issue 3
5.
To select a file, highlight it, then either press or press
. A selected (or tagged) file is displayed with a small
triangle to the right. To transfer more files, repeat this
procedure for each.
Optionally, you may list and select files using DOS wildcard
character * or ?. Press ! to display the FILENAMES box,
then specify. If REP*.* is entered, every file beginning with
REP is selected.
6.
Check your choices before the file transfer.

Ensure that the arrow (centered above the windows)
points to the destination computer directory.

Ensure that the directory you want to transfer the files to
is listed correctly over the destination file list window.

Ensure that a small arrow is displayed to the right of
each file you selected.

Verify the total number of files to be transferred.
7.
Press ! to start the file transfer.
3.3
During File Transfer
During a file transfer, a status window provides information about
the transfer. For most users, the most important information is the
percentage of the file transferred. This figure can be used to
estimate when the file transfer will end.
Other activities cannot be performed with Remote Maintenance
until the file transfer is complete. However, transferring files does
not interfere with the voice mail system on the host computer. The
voice mail system continues to answer calls while the file transfer is
in progress.
If the File Transfer Fails
Under some circumstances, the system may fail to transfer a file
because of a poor telephone connection between the host and
remote computers.
If an error occurs during a file transfer, Remote Maintenance
attempts to correct it several times. If the problem persists, the
transfer is eventually aborted. The number of errors is displayed in
a status window. If problems persist with a transfer, try
disconnecting and calling again to establish a better connection.
Console Maintenance
4 - 7

Issue 3
EliteMail VMS/EliteMail Limited

SECTION 4

OTHER FILE MENU
FUNCTIONS
Additional functions at the File Menu include:

Make Directory

View Files

Delete Files.
To use any, start from the File Menu. The function line at the bottom of the
screen lists some functions by function key and abbreviated name.
4.1
Make Directory Under the Current Directory in the Active
List
1.
Press to display the File Menu expanded menu.
2.
Press . to make a directory.
3.
Enter the directory name (no backslash), and press .
4.2
View File Contents
1.
To select a file, move the cursor to the filename, and either
press or press .
2.
Press to display the File Menu expanded menu.
3.
Press / to view file contents. The file automatically scrolls.
Press to pause or restart scrolling.
4.
To return to the File Menu, .
4.3
Delete Files from the Active List
1.
To select a file, move the cursor to the filename, and either
press or press .
2.
Press to display the File Menu expanded menu.
3.
Press $. When asked if you want to confirm deleting each
file before it is deleted, press 0 to individually confirm or
press 1 to delete selected files without confirming.
4 - 8
Transferring Files

EliteMail VMS/EliteMail Limited
Issue 3

SECTION 5

REPLOG FILES
The voice mail system keeps a record (log) of every call it answers, dials,
or transfers. When the system handles a call, a line is added to a DOS file
called REPLOG files. REPLOG files are named using the following
format:
REPLOGd.m
Where d is the day, and m is the number of the month. Each day a new
REPLOG file is created. The REPLOG for March 20, is REPLOG20.3; the
REPLOG for November 6 is REPLOG6.11. For details on the REPLOG
files, refer to the Reference Book.
After you have transferred REPLOG files from a host computer to your
own remote computer, you may review them in several ways. REPLOG
files use ASCII data format. Any standard word processor or spreadsheet
program may be used to display or print the report.
Console Maintenance
4 - 9

Advanced Features

S
ECTION 1

GENERAL
INFORMATION
Remote Maintenance provides several additional features that may be useful
for advanced applications. This appendix explains how to:

Suspend and resume a remote session without ending the connection.
This feature is useful if you want to perform operations on the remote
computer without disconnecting from the host computer.

Use the billing log to keep track of calls made and answered by the
remote computer. You can use this information to bill customers for your
time, or for other reporting reasons.

Restart the host computer from the remote computer. You should only
restart the host computer after exiting the voice mail software.

Take a screen snapshot to save a copy of a single host computer screen
to a file, before you change a host computer screen, so you can restore
the original values if necessary.
Press at the Remote Maintenance Main Menu to access many advanced
features from the Support Menu. Figure A-1 Support Menu is displayed.

!

" #!$ %!!$

& '!( )*%)'+

, -*%!)('(

. /$

01

01
Figure A-1 Support Menu
Console Maintenance
A - 1

Issue 3
EliteMail VMS/EliteMail Limited

SECTION 2

SUSPEND AND
RESUME SESSION
You can suspend a remote session without disconnecting from the host
computer. When you suspend a remote session, the remote computer no
longer controls the host computer. A suspended session allows you to run
other programs on the remote computer as if you were not connected to a
host computer. Later, you can quickly resume the remote session without
having to again call the host computer to reestablish connection.

When you suspend a session, you remain connected to the host computer.
If you are connected using a long distance call, you continue to incur long
distance charges.
If you do suspend a remote session, be sure to return later and disconnect
properly from the host computer. This avoids triggering an abrupt restart
on the host computer.
Suspend a session:
1.
Press - to display the Remote Maintenance Main Menu.
2.
Press % for Support Menu.
3.
At the Support Menu, press ! to select Suspend/Resume. The
session is suspended. The remote computer no longer controls the
host computer.
Resume a session:
1.
At the Remote Maintenance Main Menu, press % for Support
Menu.
2.
At the Support Menu, press ! to select Suspend/Resume. The
host computer display is displayed on the computer screen. The
remote computer again controls the host computer.
A - 2
Advanced Features

EliteMail VMS/EliteMail Limited
Issue 3

SECTION 3

USE BILLING LOG
In some cases, you may want to keep track of the number and length of
calls made or received by the remote computer. To do this, turn on the
billing log. When the billing log is on, the information about a session is
saved as a single record in a text file. You can print this file on a printer, or
use it in database, spreadsheet, or word processing programs. The
information is useful to bill a customer for the time you spend maintaining a
voice mail system, or for other reporting reasons.
Each record in the billing log file is separated by a Return. Each record
contains these fields:
Operator ID
The ID entered by the person who turned on the billing log. You can
change the Operator ID when you disconnect from the host computer.
Name
The name of the host computer taken from the remote computer Phone
Book Entry for the host computer.
Description
A 40-character field used for comments. Initially, the description is taken
from the remote computer Phone Book Entry for the host computer. You
are asked to edit the description when you disconnect from a host
computer. This field is useful for keeping notes about the session.
Telephone Number
The host computer telephone number. The telephone number is taken
from the host computer Phone Book Entry. You can edit the telephone
number when you disconnect from the host computer.
Direction of the Connection
Indicates whether the remote computer made or received the call. ORIG
indicates that the remote computer made the call. RCVD indicates that the
remote computer received the call.
Date
The date the call occurred, in MMDDYY format.
Day-of-Week
The day the call occurred, where 1~7 is Monday~Sunday, respectively.
Console Maintenance
A - 3

Issue 3
EliteMail VMS/EliteMail Limited
Start Time
The time the connection started.
End Time
The time the connection ended.
Elapsed Time
Time connected.
Turn on the billing log:
1.
At the Remote Maintenance Main Menu, press for Support
Menu.
2.
At the Support Menu, press to select Billing Log.
3.
Press to accept the default name SESSION.LOG, or enter a
new name, and press .
4.
When prompted, enter an Operator ID, and press . The
Operator ID indicates who ran a particular remote session. You may
use up to three characters. For example, use your initials or your
extension number.
The billing log remains on until you turn it off. Each time you disconnect
from a host computer, you can change the Operator ID, Phone Book entry,
and description.
Turn off the billing log:
1.
At the Remote Maintenance Main Menu, press for Support
Menu.
2.
At the Support Menu, press to select Billing Log and turn it off.

SECTION 4

TAKE SCREEN
SNAPSHOTS
You can use the Save Screen Image feature to copy any single screen
from the host computer to a file. Before you edit a host computer screen,
you should take a snapshot to have a record of the original values in the
screen fields.
A - 4
Advanced Features

EliteMail VMS/EliteMail Limited
Issue 3
You can also use the Save Screen Image feature to copy screens from
other applications running on the remote computer. You do not have to
establish a connection with a host computer to use this feature.

The Save Screen Image feature can capture screens displayed in text mode
(for example, the voice mail system screens). Screens displayed in EGA or
VGA graphics mode cannot be captured.
Copy a screen:
1.
Display the screen you want to copy.
2.
Press - to display the Remote Maintenance Main Menu.
3.
Press % for Support Menu.
4.
At the Support Menu, press . to select Record/Playback Menu.
(Refer to Figure A-2 Record/Playback Menu).
5.
Press to select Save Screen Image.
6.
Press to accept the default filename, or enter a new filename,
and press .

The first time you take a snapshot of a screen, the system offers
SVSCREEN.ØØØ for the filename. The next snapshot becomes
SVSCREEN.ØØ1. Even if you change the filename, the file extension
number increases by one each time you take a new snapshot.
7.
Press !" repeatedly until you exit Remote Maintenance.
" +

!+ +

# ","- +

. ?7/ ! ::95

.& 14L>4?@ ! ::95

. !4O !?7 5 46

.$ 9 2 !?7 5 46 :

.' 89

(

()
()
Figure A-2 Record/Playback Menu
Console Maintenance
A - 5

Issue 3
EliteMail VMS/EliteMail Limited
View a screen:
1.
Press - to display the Remote Maintenance Main Menu.
2.
Press % for Support Menu.
3.
At the Support Menu, press . to select Record/Playback Menu.
4.
Press . to select View Screen Images.
5.
To view the file the system offers, press . Otherwise, enter a
different filename, and press .
6.
If you took snapshots of several different screens, press ) or ( to
move back and forth between the screens.
7.
After you finish, press to return to the Record/Playback Menu.
8.
Press !" repeatedly until you exit Remote Maintenance.

SECTION 5

SPECIAL KEYBOARD
HANDLING
The Special Keyboard Handling feature controls how the host computer
receives keystrokes from the remote computer. On the host computer, the
Special Keyboard Handling field is under the Hardware option of the
Remote Options Menu. You cannot set Special Keyboard Handling for the
remote computer.

By default, Special Keyboard Handling is set to No for EliteMail VMS/
EliteMail Limited voice processing systems. Do not change this setting.
With Special Keyboard Handling set to No, you cannot use the Alt key to
perform commands in applications running on the host computer. Some
applications, such as MS-DOS EDIT, require the Alt key if you are not
using a mouse.
If the Alt key does not work for applications running on the host computer,
you may use a mouse on your remote computer instead. For example,
when you use MS-DOS EDIT to change a file on a host computer, you can
use a mouse to display a pull-down menu and save the file.
A - 6
Advanced Features

Solving Problems

S
ECTION 1

FOLLOW TABLE
PROCEDURE
PROBLEM
SOURCE/SOLUTION
The computer hangs
COM port conflict exists.
completely during
Remove or disable any mouse or expansion board (e.g.,
restart.
SIO board or a voice board) that may be using the same
COM port as the modem.
If this is not possible, reconfigure the software to assign
the modem to another COM port. For details, refer to
Chapter 2 Section 3 Set Up Remote Software on
page 2-3.
Unsuccessful
Several sources are possible.
connection attempt
Verify that the telephone number used in the Phone Book
message is displayed
entry is correct.
after attempt to
Verify that telephone line used is working properly.
establish a
Verify that the host computer telephone line is installed in
connection.
the correct jack on the modem.
Verify that the host computer does not have a defective
modem.
Remote Maintenance
The modem is not assigned to the correct COM port.
acts as though no
If you are using an internal modem, verify that it is
modem were
installed, and then verify that the modem COM port
installed.
assignment is correct.
File transfer fails.
Poor telephone connection exists between the host and
remote computers.
If an error occurs during a file transfer, Remote
Maintenance attempts to correct it several times; if the
problem persists, the transfer is eventually aborted. The
number of errors incurred is displayed in the status
window. If problems persist with a transfer, disconnect,
lower the baud rate on the remote computer, and call
again to establish a better connection.
Computer freezes
Verify that the modem is installed correctly.
about 15 seconds
and ignores
keystrokes every
minute or so.
Console Maintenance
B - 1

Issue 3
EliteMail VMS/EliteMail Limited
PROBLEM
SOURCE/SOLUTION
Still experiencing
Set up the software. Verify that the PORT field of the
problems, with
DEFAULT Phone Book Entry specifies the same number
modem installed and
as the modem COM port. Check the Phone Book entry for
set to the correct
accuracy (e.g., baud rate, or modem type).
COM port.

SECTION 2

STILL HAVING
PROBLEMS?
Refer to the troubleshooting section in the documentation accompanying
the modem or contact NEC Technical Support.
B - 2
Solving Problems