Strata CTX28 Voice Processing System Programming Manual

726+,%$
Digital Solutions Division
Voice Processing System
Programming Manual
June 2004

Publication Information
© Copyright 2004
Toshiba America Information Systems, Inc.
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Contents
Chapter 8 Maintenance and Troubleshooting
vi
Strata CTX28 Voice Processing Programming Manual 06/04

Introduction
This Installation and Maintenance (I&M) Manual provides detailed step-by-step instructions for
installing, programming, and maintaining the Strata CTX28 voice processing system. It is intended
for qualified Service Technicians (Installers) and System Administrators.
Organization
This manual is divided into the following chapters:
· Chapter 1 Access and Use XADM4 Admin gives information on how to access the GVMU
systems, on-line help functions, system shutdown, main menu options and a description of the
main menu fields.
· Chapter 2 Configure XADM4 Admin Software provides detailed information about
defining the GVMU system configuration and integration.
· Chapter 3 How Voice Processing Operates gives you an overview of the basic concepts of
the system -- user ID mailboxes, call processing, etc. It also covers the basic system features
and how to program each one.
· Chapter 4 Menus gives User, Auto (Scheduling), and Notify Menu screens and field
descriptions. It also provides instructions on creating, modifying, copying and deleting
mailboxes.
· Chapter 5 Token Programming provides detailed instructions for customizing and
administering the GVMU system. A complete list of tokens and descriptions are included.
· Chapter 6 Customization Examples shows how to customize User IDs to record messages
from callers, provide information to callers, or direct the flow of a call.
· Chapter 7 System Reports covers running, viewing, saving and printing reports.
· Chapter 8 Maintenance and Troubleshooting contains instructions on using the backup and
restore utilities, procedures for upgrading GVMU software, retrieving trace files, file copying
and basic troubleshooting procedures.
· Index
Strata CTX28 Voice Processing Programming Manual 06/04
vii

Introduction
Conventions
Conventions
This manual uses these conventions:
Conventions
Description
Elaborates specific items or references other information. Within
Note
some tables, general notes apply to the entire table and numbered
notes apply to specific items.
Important!
Calls attention to important instructions or information.
Advises you that hardware, software applications, or data
CAUTION!
could be damaged if the instructions are not followed closely.
Alerts you when the given task could cause personal injury or
WARNING!
death.
$ULDO %ROG
Represents telephone buttons.
Courier
Shows a computer keyboard entry or screen display.
Helvetica Bold
represents tokens. For example: M( ).
represent parameter and menu/screen field names, and book titles.
Italics
For example: hot_box parameter, Extension field.
"Type"
Indicates entry of a string of text.
Indicates entry of a single key. For example: Type prog then
"Press"
press Enter.
Shows a multiple PC keyboard or phone button entry. Entries
without spaces between them show a simultaneous entry.
Plus (+)
Example: Esc+Enter. Entries with spaces between them show a
sequential entry. Example: # + 5.
Tilde (~)
Means "through." Example: 350~640 Hz frequency range.
³
Denotes the step in a one-step procedure.
³
Denotes a procedure.
Grey words within the printed text denote cross-references. In the
See Figure 10
electronic version of this document (Library CD-ROM or FYI
Internet download), cross-references appear in blue hypertext.
viii
Strata CTX28 Voice Processing Programming Manual 06/04

Introduction
Related Documents/Media
Related Documents/Media
Note
Some documents listed here may appear in different versions on the CD-ROM, FYI, or in
print. To find the most current version, check the version/date in the Publication
Information on the back of the document's title page.
You can find additional detailed information about GVMU in the following companion documents:
·
Strata CTX General Description
·
Strata CTX Installation and Maintenance Manual
·
Strata CTX28 Voice Processing User Guide
·
Strata CTX28 Voice Processing Quick Reference Guide
·
Strata CTX28 Voice Processing Programming Manual
·
Strata CTX Library CD-ROM
For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current Strata CTX28
Voice Processing documentation and enables you to view, print, and download current
publications.
Strata CTX28 Voice Processing Programming Manual 06/04
ix

Introduction
Related Documents/Media
x
Strata CTX28 Voice Processing Programming Manual 06/04

A
Access and Use XADM4 Admin
1 XAD cce
M
ss
4 Admin
and
U
se
With the release of Strata CTX28, a brand new voice mail circuit card (GVMU) designed by
Toshiba specifically for the Strata CTX28 cabinet provides comprehensive Auto Attendant/Voice
Mail capabilities. The features include:
·
4-Voi ce Ports
·
20 hours voice storage, allowing up to 1,024 total messages
·
40 mailboxes
·
GVMU has similar features and operation as the popular Stratagy IVP8, but includes one new
feature exclusive to the GVMU and two features found in the more advanced Stratagy ES
products:
·
Built-in SMDI through the backplane. No serial port required.
·
Voice Mail Call Monitor answering machine like operation to monitor and optionally
pick-up a call when someone is leaving a voice message.
·
Voice Mail LCD Feature Prompting with Soft Key Operation operates like Stratagy ES/
iES32.
·
Call Record Enables the user to record live calls (operates like Stratagy ES/iES32).
·
Installs in a dedicated cabinet slot with SMDI integration built-in on backplane no other
hardware is needed for interface or for its full set of features.
·
RS232 maintenance jack to connect an Admin PC or external maintenance modem.
Administration requires the GVMU XADM, 4.0 Administration Software. This is a new
version of Stratagy Admin exclusively for the GVMU.
·
Pre-programmed with default mailboxes that match CTX28 default station numbers, adding
simplicity to any installation.
The Strata CTX28 uses XADM4 Admin software to configure and maintain its voice processing
system. This chapter discusses how to start up, use and shut down the XADM4 Admin software for
maintenance and other functions. More specifically, this chapter discusses:
· Access XADM4 Admin Compares the two methods for accessing the XADM4 Admin
software: locally, or remotely.
· Local Access Access XADM4 Admin software via a cable connecting the GVMU with a
portable or desktop PC.
· Remote Access Access GVMU via a modem from a portable or desktop PC.
· System Startup How the Strata CTX28 voice processing system starts up.
· Use XADM4 Admin software Navigating through the menus and using online help.
· Online Help Function Describes help line and detailed help.
· System Shutdown Exiting the XADM4 Admin program and accessing the Stratagy
Configuration Utility.
· Main Menu Options Using the Main Menu for customization and administration.
· Main Menu Field Descriptions shows the main menu and gives a definition of each field.
Strata CTX28 Voice Processing Programming Manual 06/04

1-1

Access and Use XADM4 Admin
Access XADM4 Admin
Access XADM4 Admin
There are two ways to access the XADM4 Admin program: local and remote.
Method
Description
Requirements
Local
Access XADM4 Admin via a cable
·
Customer-supplied portable/desktop PC
connecting the GVMU with a portable
·
XADM4 Admin software
or desktop PC.
·
Customer-supplied XADM4 Admin Cable
(see Strata CTX I&M for GVMU PC
connections)
Remote
Access XADM4 Admin via a modem
·
XADM4 Admin software
from a PC located at this or another
·
Customer-supplied modem for GVMU
site.
Local Access
Local access refers to accessing the XADM4 Admin program via a cable connecting the GVMU
with a portable or desktop PC. To perform local access, you must connect the local system to the
GVMU each time you access XADM4 Admin locally.
Before You Start
It is recommended that you:
· Make a backup copy of the installation disks and store them in a safe place.
· Verify that GVMU voice processing is operational by making a test call into the system.
Note Only XADM4 Admin can be used with the GVMU voice processing system.
Important!
Attempting to use the XADM4 software with the IVP8 or Stratagy Flash products
will corrupt those systems.
Access XADM4 Admin Locally
1. From the DOS prompt (C:\R4Admin), type: admin and press Enter. The XADM4 Admin
screen displays.
2. Press Enter.The XADM4 Admin software prompts for the system password.
3. Type the password (the default is Stratagy) and press Enter.
If a modem is not detected, XADM4 Admin establishes a direct connection (local access).
1-2
Strata CTX28 Voice Processing Programming Manual 06/04

Access and Use XADM4 Admin
Remote Access
Remote Access
A
Remote access refers to accessing the XADM4 Admin software via modem from a portable or
XAD
cce
desktop PC located at this or another site.To perform remote access, you must prepare the GVMU
M
ss
system by installing and connecting the modem and preparing the portable/desktop PC by
4 Admin
and
configuring the modem.
U
XADM4 Admin software has two modes of accessing the GVMU remotely:
se
· Direct Dialing Mode -- the GVMU modem has a dedicated telephone line, enabling you to dial
into the number directly.
· Manual Dialing Mode -- the GVMU modem does not have a dedicated telephone line and an
operator must transfer the call to the modem number.
Note Manual dialing requires a standard telephone be connected to the XADM4 Admin PC
modem.
Before You Start
It is recommended that you:
· Make a copy of the Installation Disks as a backup copy and store them in a safe place.
· Verify that voice processing is operational by making a test call into the system.
Access XADM4 Admin Remotely
1. From the DOS prompt (C:\R4Admin), type: admin and press Enter. The XADM4 Admin
screen displays.
2. Press Enter.The XADM4 Admin software prompts for the system password.
3. Type the password (the default is Stratagy) and press Enter.
If a modem is detected,
XADM4 Admin displays the
screen shown at right:
Direct Dialing Mode
3297
³ Type the telephone number
(50 digits maximum). Do not use dashes (e.g., 9,7678989). Press Enter.
Once the connection is made to the GVMU modem, a carrier tone is heard. The XADM4
Admin synchs up to the modem. A message reading Connection established appears
briefly on the screen and the Main Menu displays.
Manual Dialing Mode
1. Press Enter to go to the Manual Dialing Mode screen.
2. Go off-hook on the standard telephone and dial the telephone number. Once connection is made
to the GVMU external modem, a carrier tone is heard.
3. Press Enter. XADM4 Admin synchs up to the modem. A message reading Connection
established appears briefly on the screen and the Main Menu displays.
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Access and Use XADM4 Admin
System Startup
Use XADM4 Admin Remotely
Both the remote and the voice processing system are active simultaneously. Use the remote as you
would from the XADM4 Admin PC's monitor and keyboard.
System Startup
When XADM4 Admin on a remote PC is accessed, the software automatically displays the Main
Menu. From the Main Menu, you can customize User ID mailboxes, maintain the system, and
perform administrative functions. Or, you can shut down XADM4 Admin and use the Stratagy
Configuration Utility to backup or configure the Strata CTX28 voice processing system with your
telephone system.
Use XADM4 Admin
The XADM4 Admin software provides a series of menus to assist you in customizing User ID
mailboxes and performing administrative functions. In addition, XADM4 Admin's online help
provides clarification as needed.
Navigate the System
Using the XADM4 Admin menus, you can navigate the system to customize User ID mailboxes and
perform administrative functions. The Main Menu is the core of the program. The administrative
functions (report generation, system shutdown, and filecopy) are available from the Main Menu.
The Users Menu, from which all User ID mailbox customization takes place, is also a Main Menu
option. For an illustration of how the menus are arranged, see Figure 1-1.
1-4
Strata CTX28 Voice Processing Programming Manual 06/04

Access and Use XADM4 Admin
Use XADM4 Admin
Save
A
XAD
cce
Copy
M
ss
4 Admin
and
Delete
Users Menu
U
(Info/Status
Save
se
Auto Menu
Options
Group/Chains)
Notify Menu
Save
Templates
Table
BoxList
Main Menu
Enter
AMISNodeList
(select menu item)
Password
Load
Note: The AMISNodeList option
Reports Menu
is not supported.
7372
Save
Run
View
Shutdown
Print
Tools
File
Note: This option is not supported.
Date/Time
GVMU uses the CTX28 clock.
Quit
Figure 1-1
Navigating the XADM4 Admin Program
All screens/menus use the standard keys shown in Table 1-1.
Table 1-1
Standard Keys
Key
Movement
arrow ()
moves cursor to next field
F1
provides help text
Esc
regresses one screen
spacebar
toggles Enable/Disable, On/Off, Yes/No fields
Users Menu: scrolls User IDs
Page Up/Down
Auto/Notify Menus: scrolls record summary information
Tab
moves cursor through fields
Enter
selects highlighted options
Home
moves cursor to first field
End
moves cursor to last field
Strata CTX28 Voice Processing Programming Manual 06/04

1-5

Access and Use XADM4 Admin
Online Help Function
Online Help Function
Voice processing's online help function is content-specific and is available on a field-by-field basis.
Voice processing provides two types of online help--the help line and detailed help.
Help Line
The help line automatically displays the information about the current field at the bottom of the
screen.
Detailed Help
Additional help is available for most of the fields. To display the detailed help for a field, highlight
the field and press F1. Use the arrow keys () to scroll through the information. To exit detailed
help, press Esc.
System Shutdown
Occasionally you need to shut down, or exit, GVMU call processing. Circumstances include:
· Turning power off to perform hardware maintenance
· Moving the system to another location
CAUTION! Never shut down the GVMU by turning off the Strata CTX28's power. Doing so
may corrupt the system files that are in use.
Methods of Shutdown
GVMU voice processing can be shut down in two ways:
· From a telephone dial pad
· From the Shutdown function on the XADM4 Admin's Main Menu
Shutdown Using the Telephone Dial Pad Method
Important!
System shutdown using the telephone dial pad is not operable if the XADM4 Admin
is connected.
³ To enable shutdown procedure and change mailbox 983 security code
Important!
It is extremely important that the security code for mailbox 983 be changed. If the
security code is not changed, it is possible for someone who knows XADM4 Admin's
default password scheme to call into the system and shut it down.
1. Using XADM4 Admin, log on to the Strata CTX28 voice processing. The XADM4 Admin
Main Menu displays.
2. Press Alt+U. The Users Menu, Options screen displays.
3. In the User ID field, type 983 and press Enter. The Options screen displays for box 983.
4. Using the arrow down key, place the cursor in the Security Code field.
5. Type the new security code.
Note For added security, the security code does not appear on the screen as you type it.
6. Navigate to the Do Not Disturb field.
1-6
Strata CTX28 Voice Processing Programming Manual 06/04

Access and Use XADM4 Admin
System Shutdown
7. Press the spacebar to change the field from On to Off.
A
Note Changing the Do Not Disturb option enables the token programming residing in the
XAD
cce
Extension field of the mailbox. It is the token string in this mailbox that performs the
M
ss
shutdown procedure.
4 Admin
and
8. Press Alt+S to save the changes.
U
se
³ To shut down the GVMU using the telephone dial pad
Note
If calling internally, press to bypass the log in prompt.
1. From the telephone dial pad, call Strata CTX28 voice processing. Once you dial into the voice
processing system, the system answers with the standard company greeting. Voice processing
prompts you to enter the User ID.
2. Enter . Voice processing prompts you to enter the security code.
Important!
You must wait until the entire prompt has been played before entering the security
code. If the code is entered prior to the completion of the prompt, the shutdown does
not occur.
3. Enter the security code (the default is ) and press . All inactive channels are taken
off-hook. All active channels are given a 60 second time delay to complete processing the
current activity. After 60 seconds, they are disconnected and the system shuts down.
Note The GVMU is completely shut down when the status light is Out and all port LEDs are On.
Important!
For security reasons, you should change the default security code.
Shutdown Using the XADM4 Admin's Main Menu
1. From XADM4 Admin's Main Menu, select Shutdown by pressing Alt+s. XADM4 Admin
asks for the password.
2. Enter the password (the default is Stratagy) and press Enter. The screen enables you to
select one of the following options:
· Shutdown and Restart CURRENT Version -- Restarts voice processing.
· Shutdown and Trace CURRENT Version -- Shuts down, then restarts voice processing in
the TRACE mode (TRACE.OUT file is created) on GVMU's flash ROM memory. See
"Trace" on page 8-10 for details.
· Shutdown and Start NEW Version -- Not supported. Restarts voice processing, if selected.
· Shutdown and Start OLD Version -- Not supported. Restarts voice processing, if selected.
· Shutdown, SCANDISK, and Restart -- Not supported. Restarts voice processing, if
selected.
· Shutdown and STOP for power off -- Takes voice processing off-line and does not restart
it.
Notes
·
This option is not available when accessing the GVMU remotely.
·
The GVMU is completely shut down when the status light is Out and all port LEDs are
On.
3. From the Shutdown Menu, highlight your selection and press Enter.
4. If you chose the "Shutdown and STOP for power off" option, voice processing asks you to
confirm the shutdown. Type Y to confirm. The DOS prompt (C:\R4Admin) displays.
Strata CTX28 Voice Processing Programming Manual 06/04

1-7

Access and Use XADM4 Admin
Main Menu Options
³ To restart/reset the voice processing system after selecting "Shutdown and STOP for power
off" option
Note If you select any of the first four options on the Shutdown Menu, the GVMU automatically
restarts.
³ Power off/on the GVMU or use command 900 soft reset of the Strata CTX28 only.
Main Menu Options
From the Main Menu (see Figure 1-2 on page 1-9), you can access the following options:
· Users (Alt+U): accesses the Users Menu (customizing User ID mailboxes). See Chapter 4
Menus for information on using the Users Menu screens.
· Reports (Alt+R): generates reports. See "Run Report" on page 7-5 for more information.
· Shutdown (Alt+S): shuts down the system. See "System Shutdown" on page 1-6 in this
chapter.
· Tools (Alt+T): uses the Filecopy Utility. See "Filecopy" on page 8-8 in this chapter.
· Date/Time: This option is not supported. GVMU's date/time is set by the Strata CTX28 clock
and cannot be manually changed using XADM4 Admin software.
Note
In conjunction with this option, the GVMU also does not support the following
parameters: daylight_saving_time, ksu_time, and console_slot_id.
³ To access the options
1. Press Alt+ the first character of the option (e.g., Alt+U for the Users Menu).
2. Type the password. (The default password is Stratagy, with the first letter uppercase.)
1-8
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Access and Use XADM4 Admin
Main Menu Field Descriptions
Main Menu Field Descriptions
A
XAD
cce
M
ss
4 Admin
and
Menu Bar
U
se
System
Information
Port
Activity
Statistics
15
74
Figure 1-2
Main Menu with Sample Data
Table 1-2
Main Menu Screen Fields
Menu Bar
Access Options (select).
Users
Press Alt+U to access the Users Menu.
See the Programming Section.
Reports
Press Alt+R to generate reports.
See "Run Report" on page 7-5 for more information.
Shutdown
Press Alt+S to shut down the GVMU system.
See "System Shutdown" on page 1-6 for more information.
Tools
Press Alt+T to use the Tool Utility.
See "Filecopy" on page 8-8 for more information.
Date/Time
Not Supported.
Quit
Important! This function quits the XADM4 Admin program and does not shut down the
GVMU.
Press Alt+Q. The remote PC exits Admin and returns to the DOS® prompt.
KSU time
(Display only) The menu displays KSU time. GVMU uses the Strata CTX's clock.
Main
Menu title.
Strata CTX28 Voice Processing Programming Manual 06/04

1-9

Access and Use XADM4 Admin
Main Menu Field Descriptions
Table 1-2
Main Menu Screen Fields (continued)
System Information
(Display only, in addition to the fields, the screen displays the GVMU voice processing model number, software
version, voice board driver, and TAIS, Inc. Toshiba telephone system name and model number.)
Usage
System usage (n/pp%).
n:
number of times all ports were busy
pp%:
percent of time the CPU is idle
Users
Number of defined User ID mailboxes.
Space
Available remaining flash ROM space in time (hh:mm) and percent of total flash drive
space (nn%).
Calls
Number of calls GVMU answered since system started.
Notify
User ID mailbox the system is currently notifying.
Scan displays when the system is scanning mailboxes to determine where notification is
needed.
Notify At
Date (mm/dd/yy) and time (hh:mm) of last notification. Time is in military format (24-hour
clock).
Time
Current date (mm/dd/yy) and time (hh:mm:ss). Time is in military format (24-hour clock).
Started
Date (mm/dd/yy) and time (hh:mm:ss) the system was last started. Time is in military
format (24-hour clock).
Shutdown
The next date (mm/dd/yy) and time (hh:mm) GVMU is scheduled to perform a scheduled
shutdown for disk maintenance. GVMU shuts down automatically and restarts. Time is in
military format (24-hour clock).
Faxes
Not supported.
Port
Port number of each port, followed by the port's mode. For example, 1/A, 2/A, 3/N.
Port Number: port number (1, 2, etc.) of each installed port channel. The ports may or may
not be active (connected to a station port of the telephone system or a CO trunk/line).
Port Mode: this port number's mode.
A:
answering port (if all ports are A, the system is in floating notification mode)
N:
notification port only (or system in process of notifying)
Note If mode is N and status is idle, port has been designated exclusively for
notification. In this mode, port no longer accepts incoming calls. See "n_ochan" on
page 2-12 for more information.
User ID
Current User ID mailbox the port is accessing. If the port's status is IDLE, the last User ID
mailbox accessed displays.
1-10
Strata CTX28 Voice Processing Programming Manual 06/04

Access and Use XADM4 Admin
Main Menu Field Descriptions
Table 1-2
Main Menu Screen Fields (continued)
A
Status
Function system is performing on the port. Includes:
XAD
cce
IDLE:
Port is idle and available for calls.
M
ss
4 Admin
and
GREETING:
Mailbox greeting is currently playing.
U
RECORDING:
Message currently being recorded.
se
DIAL:
Voice processing is dialing out.
RING:
Incoming call ringing is recognized.
BUSY:
Dialed extension is busy.
PCPM:
System tone patterns being analyzed.
MAIL:
System prompts during message taking.
ANSWER:
Voice processing has detected an answer after dialing out (transfer,
paging).
MENU: #:
Mailbox user menu choices are playing.
EXECUTE:
Executing program of a mailbox (token programming).
CHAIN:
Done, busy, or RNA chain is being executed. System accepting new
incoming digits while greeting of a Mailbox is playing.
LOGIN:
User in process of logging on to Mailbox.
FIND:
Directory mailbox executing.
NO ANSWER:
No answer detected during transfer or dial out.
Calls
Number of calls made or answered by the port.
Last
Last time (hh:mm) the port started activity.
NEVER displays if the port has had no activity since the system was last started.
Strata CTX28 Voice Processing Programming Manual 06/04

1-11

Access and Use XADM4 Admin
Main Menu Field Descriptions
1-12
Strata CTX28 Voice Processing Programming Manual 06/04

Configure XADM4 Admin Software
2
Confi
Admin
This chapter provides detailed information about configuring XADM4 Admin software and
discusses:
gure XADM
Software
· Configuring XADM4 Admin software
· Toshiba Plug and Play (Not Supported)
4
· Telephone System Configuration (Not Supported)
· System Configuration
· System Parameters
· Simplified Message Desk Interface (SMDI)
Strata CTX28 Voice Processing Programming Manual 06/04
2-1

Configure XADM4 Admin Software
Configuring XADM4 Admin Software
Configuring XADM4 Admin Software
Settings for the communication port in XADM4 Admin must match the corresponding parameters
set in the Stratagy System Configuration file on the GVMU.
For example, the XADM4 Admin PC serial port settings made in the Serial Port field of this
procedure must be identical to the serial port definitions (i.e., set serial_port) set in the GVMU's
System Configuration file (see "System Configuration" on page 2-5).
³ To configure XADM4 Admin software
1. From the C:\R4Admin DOS prompt, type admin and press Enter. The XADM4 Admin
screen displays.
2. From the XADM4 Admin
Main screen, press 2 or
highlight the Configure
Admin option and press
Enter. The Admin PC
Configuration screen
displays (shown right).
Note Press F1 for help with
7408
any settings in the
XADM4 Admin Configuration screen.
3. Make any changes needed. See Table 2-1 for a description of each of the fields.
Note Press F2 in the Serial Port and Baud Rate fields to display a pop-up box with valid entries.
4. To save your changes, you must have the cursor in the last field (i.e., Modem Init String), and
press Enter or the arrow down () key
...or to exit without saving your changes, press Esc at any time.
The program returns to the XADM4 Admin Main screen.
Table 2-1
XADM4 Admin PC Configuration Fields
Field
Description/Default
Advertising string that displays when the Main Menu screen blanks after a specified number of
minutes of inactivity (per tmo_blank parameter in the install.cfg file).
Advertising
Possible values:
60-character string. The single quotes are required.
Default:
`Strata CTX28 Voice Mail Administration'
System log file name. This log file contains connection information, any execution error information,
and file copy actions.
Note
It is a good idea to periodically archive or delete this file once or twice a year, whenever
Log File
you perform preventive maintenance.
Possible values:
Eight-character file name, plus three-character extension. The single quotes are
required.
Default:
`Remote.LOG'
Port number
Serial Port
Possible values:
1
Default:
1
2-2
Strata CTX28 Voice Processing Programming Manual 06/04

Configure XADM4 Admin Software
Configuring XADM4 Admin Software
Table 2-1
XADM4 Admin PC Configuration Fields (continued)
Field
Description/Default
Baud rate of serial port.
Baud Rate
Possible values:
9600
Default:
9600
Sets modem initialization string. The modem initialization string can be changed to work with
specific brand modems. Refer to the user's manual for your individual modem for the initialization
string.
Note
The protocol used by XADM4 Admin does not support error correction, data compression,
Confi
Admin
or auto baud rate adjustment. If problems are encountered connecting remotely, turn these
parameters off on the XADM4 Admin PC modem. Refer to your modem user guide for
gure XADM
instructions.
Software
Default:
AT&F&C1&D2L0Q0V0X0E1
where:
4
AT
The command that tells the modem to come to Attention.
&F
Return to factory defaults.
Instructs the modem to use the factory set parameters.
Modem Init
&C1
Data Carrier Detect (DCD) signal.
String
Set to on, it indicates presence of a data carrier.
&D2
Data Terminal Ready selected.
L0
Speaker volume.
Off or low volume.
Q0
Mode responses.
Enables result codes to be issued to the screen.
V0
Result code format.
Numeric format.
X0
Extended result codes.
Disables monitoring of busy tones unless forced otherwise by country requirements. Sends
only OK, connect, ring, no carrier, error and no answer result codes.
E0
Command Character Echo.
Disables echoing of the commands to the screen.
Strata CTX28 Voice Processing Programming Manual 06/04
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Configure XADM4 Admin Software
Tools Utility
Tools Utility
This section discusses the Tools menu. For the Backup Utility, Restore Utility, Retrieve Trace File
and Filecopy functions, see Chapter 8 Maintenance and Troubleshooting.
³ To access Tools Option
1. Press Alt+t.
2. Type the password (the default password is Stratagy) and press Enter. See "Tools" on
page 8-2 for a description of the menu options.
Toshiba Plug and Play (Not Supported)
The GVMU is pre-installed for the Strata CTX28 with SMDI. It cannot be changed using this
option.
Telephone System Configuration
GVMU is set with a fixed telephone system configuration and cannot be changed using this option.
System Integration Patterns
GVMU is set with a fixed system integration pattern and cannot be changed using this option.
2-4
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Configure XADM4 Admin Software
System Configuration
System Configuration
Use this function to change voice processing's system options and parameters, define timeout
values and computer configurations, and control per port options. See "System Parameters" on page
2-6 for a list of the parameters, their definitions and default settings.
Most System Configuration options do not require modification. We recommend that you modify
the system password immediately. All other options have default values, but can be modified as
required.
We recommend that you use the Backup Utility initially and periodically to preserve system data.
Before making changes to this selection, ensure you have a current backup. See "Backup Utility"
Confi
Admin
on page 8-3 and "Restore Utility" on page 8-5.
gure XADM
Modify System Configuration Parameters
Software
1. From the Tools menu, press 6.
The System Configuration
4
screen displays (shown right).
The parameters are listed in
alphabetical order.
The System Configuration
Screen is split into two areas:
the left lists the actual
parameters and their values,
the right lists context-sensitive
help for each parameter.
4073
2. Highlight the parameter by
using the arrow ()
...or Page Up and Page Down keys. Press Enter.
3. Modify the parameter using the line editor at the top of the screen.
If a line begins with a #, it is a heading or a parameter that is "commented out" and is not
active. To enable a parameter that is commented out, remove the starting # and set the value.
4. Press ESC.
5. From the System Config screen, press 1. The changes are transmitted to GVMU and GVMU is
shut down and restarted. By shutting down and restarting the GVMU, the changes take effect.
...or 2. The changes are transmitted to GVMU but GVMU is not shut down or restarted. Until
you restart GVMU, the changes do not take effect.
...or 3. The changes you made are cancelled and not saved.
6. If you pressed 1 to save the changes, press any key to reboot. The DOS prompt displays. To
continue, you must re-enter XADM4 Admin.
Strata CTX28 Voice Processing Programming Manual 06/04
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Configure XADM4 Admin Software
System Parameters
System Parameters
Most System Configuration options do not require modification. We recommend that you modify
the system password immediately. All other options have default values, but can be modified as
required.
Parameter
Description
Specifies whether GVMU should accept 0 as valid mailbox number. If the parameter
is set to "false," SMDI packets that include 0 for the "forwarding from station number"
(forwarded call SMDI packets) or for the "calling station number" (direct call SMDI
accept_0_calling_id
packet) are not accepted.
Possible values:
false (mailbox 0 not accepted), true (mailbox 0 accepted)
Default:
false
Controls what a caller must do to hold for a busy extension.
True:
Caller must continue pressing to hold for a busy extension, enter
another extension, or leave a message at the tone.
False:
Caller selects
active_hold
once to hold for a busy extension and the system enables
the caller to hold until he/she is either transferred, selects another
extension, or presses again to leave a message.
Possible values: true, false
Default: true
adpcm_hq
NOT SUPPORTED
adpcm_nq
NOT SUPPORTED
adpcm_pq
NOT SUPPORTED
When SMDI is being used on a Centrex switch, the value set in this parameter
identifies which calls are from voice mail subscribers by specifying the first few
digits (e.g., area and office codes) that are shared by all subscribers.
Example:
In this example, the area_office parameter is set to `714583'.
When a call arrives from any telephone number with the first digits of "714583," the
SMDI subsystem processes it as a subscriber call. If a call arrives and the switch
area_office
tells GVMU that the first six digits are not "714583," the SMDI subsystem treats the
caller as external. Note that the value of area_office does not need to be only six
digits long. If subscribers share the first five digits of their telephone numbers, then
just those five digits should be stored in this field.
Possible values: up to 10 numeric digits, any combination
Default: (no default) (To enable, remove the starting # and set the value.)
Report definition file, (created using XADM4 Admin's Main Menu's Reports option).
Generates a report automatically at the time specified by auto_report_time.
auto_report
Default: RPT.RPT
Note Default cannot be changed.
Time of day the automatic report generates using the file specified in auto_report.
The value is in 24-hour format with the colon (:) omitted.
Example:
1:30 a.m. is 0130
auto_report_time
2:15 p.m. is 1415
Possible values: 0 (does not generate the auto_report), 0001~2400
Default: 0
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Configure XADM4 Admin Software
System Parameters
Parameter
Description
Whether the system says "Begin recording at the tone, ... or hang up" before taking
a message. This also affects the "to re-record press 2" and "to append press 3"
menu selections given after a recording.
begin_rec_prompt
True:
The system plays the above prompt.
False:
The caller only hears a tone.
Possible values: true, false
Default: true
Sets the Directory User ID for all ports or for specified ports. The Directory is a
special mode that enables voice processing to search its User IDs for a match on
Confi
Admin
the Directory Name fields. For more information about the Directory, see Chapter 9
Special Greeting User ID Mailboxes.
gure XADM
Software
Example:
Define this parameter as box_idx 411 1 to set User ID 411 as the
directory search ID for port 1. If no port is defined, then 411 is enabled
for all ports.
box_idx
4
Note Voice processing builds an index file based on information given in the
Directory Name fields. It enables you to use one or more letters to perform
the search, matching all entries possible. For every User ID that matches,
voice processing plays the name recording--which really may play any
recording you want, if available.
Possible values: valid User ID and valid port
Default: 411 enabled for all ports.
Sets the Direct Message User ID for all ports or for specified ports. The Direct
Message ID enables voice processing to record a message for a User ID without
having to execute the Extension field and/or hear the User ID's greeting. This is
particularly useful for an Operator transferring directly to voice mail.
box_snd
Example:
Define this parameter as box_snd 998 1 to set User ID 998 as the Direct
Message User ID for port 1. If no port is defined, then 998 is enabled for
all ports.
Possible values: valid User ID and valid port
Default: 998 enabled for all ports.
Enables callers to hold for busy extensions.
True:
Callers cannot hold for busy extensions.
Calls proceed as if a Ring No Answer.
cancel_busy_hold
False:
Callers can hold for busy extensions.
Possible values: true, false
Default: false
clock_sync
NOT SUPPORTED
Number of seconds for recording a list comment for the User parameter of Manage
Your Lists.
cmt_maxlen
Possible values: 1~99 (seconds)
Default: 10
A beep plays when completing a transfer.
True:
Voice processing plays a beep when completing a transfer.
connect_tone
False:
Voice processing does not play a beep when completing a transfer.
Possible values: true, false
Default: true
console_slot_id
NOT SUPPORTED
daylight_saving_time
NOT SUPPORTED
Strata CTX28 Voice Processing Programming Manual 06/04
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Configure XADM4 Admin Software
System Parameters
Parameter
Description
db_locking
NOT SUPPORTED
Designates the User ID Defaults Box voice processing uses for the default values
when creating a new User ID. The field values in the Defaults Box User ID are
copied into a new User ID upon initialization.
·
User's Information fields are not copied. The User ID field contains the new
User ID you specified. Comment, Extension, and Directory Name fields are not
defined. If a Security Code is defined, voice processing uses it instead of the
User ID as the default.
·
Since guests can only access the User ID that created it and other guests of
that User ID, voice processing defines Group1 as the User ID of the mailbox
that created it. For example, if the Guest User ID was created by User ID 76,
defaults_box
then Group 1's value is 76.
·
All other Users Menu Options and Group/Chains fields are copied. All Notify
and Auto records are copied.
·
Define the Defaults Box settings before creating User IDs. This initializes all
new User IDs with a minimum number of settings. This is useful for setting
default settings such as message light On/Off.
Except for Group field values, this parameter operates in the same manner as the
guest_defaults parameter.
Possible values: valid User ID
Default: 997
Directory search feature plays the User ID of the mailboxes that it finds.
True:
If a name recording is available, the caller hears both the name recording
and the digits for that person's User ID. If a name recording is not
available, just the digits play.
dir_play_uid
False:
If a name recording is available, the caller hears only the recording. If there
is no name recording, voice processing does not present the entry.
Possible values: true, false
Default: true
Percentage threshold voice processing uses for causing a Disk Notify to execute.
This is a remaining percentage threshold.
Example:
To have voice processing notify you when the remaining flash ROM
space falls below 20%, use a value of 20.
diskwarn
For voice processing to notify a user (usually the System Administrator) when flash
ROM space is low, create a Notify record with the Type field set to DISK (see "Notify
Menu" on page 4-26).
Possible values: 1~99
Default: 5
dss_active
NOT SUPPORTED
Controls the time between DTMF tones when voice processing is dialing.
0: The time is country-dependent (50 ms in the US, 80 ms in the UK). This is
dtmf_dly
appropriate for almost all cases.
Possible values: 0, 3~19 (units of 10 ms)
Default: 8
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Configure XADM4 Admin Software
System Parameters
Parameter
Description
Voice processing, before dialing any User ID Extension field, first verifies that DTMF
was entered since the call last accessed the User ID (usually Caller Instructions
User ID 991) specified in the Done chain of the initial User ID (usually Company
Greeting User ID 990).
This "gate" prevents the transfer of a dead/phantom call to the Operator on those
switches that do not have disconnect supervision.
True:
Voice processing gates by requesting the caller to "Say yes at the tone" to
dtmf_gate
complete the chain and transfer.
False:
Voice processing does not complete the chain and transfer by requesting
Confi
the caller to "Say yes at the tone."
Admin
gure XADM
Note Regardless of this parameter setting, voice processing does not perform the
Software
"gate" action when the Extension field begins with @.
Possible values: true, false
Default: true
4
Defines the amount of time required between DTMF digits of the same value (e.g.,
1, 1). If another digit arrives within this guard time, it will be discarded.
Possible values:
0,1, 2, 3, ....., 9.
0 = filtering deactivated
1 (100msec) filtering transparent to users
dtmf_guard_time
2 (200msec) filtering mostly transparent to users
3 (300msec) filtering marginally transparent to users.
Note This feature only applies to selected mailboxes which enables the DTMF
filtering. Enabling is done in C:\Stratagy\DTMFUID.txt.
Default: 0
Controls length the system plays the DTMF tones.
Example:
20 is .2 sec (200 ms).
dtmf_on
Possible values: 10, 20, ..., 90 (units of 10 ms)
Default: 20 (.2 sec)
Box that receives a notification if the system encounters a panic error on startup.
The notification runs when the system successfully recovers.
error_box
Default: 999
Note Default is fixed and cannot be changed.
Future delivery enables users to specify the time and/or date when a message is
delivered. When the messages are awaiting future delivery, they are stored in the
User ID specified in this parameter. Therefore, the Future Delivery User ID cannot
be used for any other purpose. The future delivery messages in this User ID cannot
be deleted or listened to by accessing this User ID mailbox. This User ID mailbox
future_delivery
cannot be accessed by a security code.
The originator of the future delivery message can delete or listen to the message
from his\her User ID, using the Future Delivery Review parameter of Play
Messages.
Possible values: valid User ID
Default: 995
Strata CTX28 Voice Processing Programming Manual 06/04
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Configure XADM4 Admin Software
System Parameters
Parameter
Description
Starting volume of the ports.
1.
The ^( ) token enables you to change the volume of the current port to the
specified level (see Chapter 5 Token Programming).
2.
For the user, the current port volume can be set through the Users Menu's
gain_norm
Message Volume field and by the user with the Play Message Controls (see
Chapter 4 Menus).
Possible values: -6, -5, -4, -3, -2, -1, 0, 1, 2, 3
Default: 0
Designates the Guest User ID Defaults Box voice processing uses when creating a
new Guest User ID. The field values in the Guest Defaults User ID are copied into a
Guest User ID upon initialization.
·
User's Information fields are not copied. The User ID field contains the new
User ID you specified. Comment, Extension, and Directory Name fields are not
defined. If a Security Code is defined, voice processing uses it instead of the
User ID as the default.
·
Since guests can only access the User ID that created it and other guests of
that User ID, voice processing defines Group1 as the User ID of the mailbox
that created it. For example, if the Guest User ID was created by User ID 76,
guest_defaults
then Group 1's value is 76.
·
All other Users Menu Options and Group/Chains fields are copied. All Notify
and Auto records are copied.
·
Define the Guest User ID Defaults Box settings before creating Guest User IDs.
This initializes all new Guest User IDs with a minimum number of settings. This
is useful for setting default settings such as message light On/Off.
Except for the Group field values, operates the same way as the defaults_box
parameter.
Possible values: valid User ID
Default: 996
Highest numbered Guest User ID. When used with the guest_min parameter, limits
the number of Guest User IDs that can be created.
Example:
If this value is 90021, then the last Guest User ID that may be created is
guest_max
User ID 90021.
Possible values: valid User ID larger than the guest_min parameter setting
Default: 90021
Lowest numbered Guest User ID. When used with the guest_max parameter, limits
the number of Guest User IDs that can be created.
Examples: If this value is 90000, then the first Guest User ID that is created has
guest_min
User ID 90000. The second guest has User ID 90001, etc.
Possible values: valid User ID smaller than guest_max parameter setting
Default: 90000
Whether the switch supports Loop Current Off/Drop for hang up supervision.
True:
If your switch supports Loop Current Off/Drop for hang up supervision, this
parameter should be true. Even if your switch does not support this
capability, it usually has NO NEGATIVE EFFECT when set to true.
hangup_supervision
False:
If you notice call transfer problems such as disconnects or three-way
conferencing, try setting this parameter to false. If the problems are not
solved by setting this parameter to false, set it back to true.
Possible values: true, false
Default: false
2-10
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Configure XADM4 Admin Software
System Parameters
Parameter
Description
User ID voice processing "jumps" to when voice processing detects a specific tone.
Used to handle incoming faxes, detect connections from TDD machines for deaf
communication, etc.
Up to 24 tones can be detected and directed to a mailbox by entering a User ID
followed by a number (1~24). To add a specific tone, such as a Fax connect tone, to
the tone table, it must be one of the first four tones defined, and it must be marked
as a "terminating tone." The PCPM code associated with the tone must be in the
range 13~36, which corresponds to hot_boxes 1~24.
If no number is defined after the User ID, voice processing directs calls that emit an
Confi
Admin
industry standard Fax CNG tone of a specific frequency (factory defined in the tone
hot_box
table) to the defined User ID.
gure XADM
Software
Syntax: set hot_box XXX Y
Where: XXX = User ID
Y = hot box number (1~24)
4
If Y is omitted, all 24 hot boxes are set to the User ID entered. For example:
set hot_box 994
sets all 24 to User ID 994
set hot_box 994 1
sets the first hot_box to User ID 994
Possible values: valid User ID, possibly followed by a hot_box value (1~24)
Default: 994
Synchronizes GVMU's system clock with the system clock of the supporting
Strata CTX28 telephone system.
Default: true (Default is fixed and cannot be changed.)
ksu_time
Note GVMU synchronizes the GVMU's system clock with the Strata CTX28's
system clock. The KSU time displays at the top right corner of the Main
Menu.
Voice processing prompts "Finish by pressing the pound sign" when requesting the
User ID or the security code during log on.
If the system is configured with fixed-length User IDs (by changing the values of a
fixed_lenX parameter), users may be confused if they hear this prompt and attempt
login_pound
to enter a pound sign ( ).
True:
Voice processing says the prompt.
False:
Voice processing does not say the prompt.
Possible values: true, false
Default: true
System log file name. This log file contains start-up information, any execution error
information, system actions, and shutdown information.
Note It is a good idea to periodically archive or delete this file once or twice a year,
lognam
whenever you perform preventive maintenance.
Default: `Stratagy.LOG'
Note Default is fixed and cannot be changed.
Number of simultaneous ports that can go off-hook and dial the telephone system
initialization code. This is necessary because some switches are blocking.
max_dl_inits
Possible values: 1, 2, ..., number of ports
Default: 4
Strata CTX28 Voice Processing Programming Manual 06/04
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Configure XADM4 Admin Software
System Parameters
Parameter
Description
Number of times a prompt should repeat before hanging up.
max_prompt
Possible values: 1~9
Default: 2
Sets the threshold for keeping or discarding messages. A message recording to be
considered valid and kept must be at least as long as this setting. Shorter
minmsg
recordings are discarded. In 100 ms units.
Default: 10 (1 second)
Logs every received message and User ID that checks for messages, along with the
DTMF entered.
Note When active, grows quickly. Archive or delete frequently.
msg_log
Default: `MSG.LOG' (To enable, remove the starting #.)
Note Default is fixed and cannot be changed.
Number of seconds that a message must play before it is considered "pending."
msg_pending_threshold
Possible values: 3~10 seconds
Default: 3
Threshold for message count. When a user logs onto their mailbox, if the total
number of messages (i.e., new, saved, pending, urgent) is less than the number
defined in this parameter, voice processing scans the number of messages and
n_msg_scan
reconciles the message count if an error is encountered.
Possible values:
0~99
Default:
0 (no message scan at log in time)
Number of dedicated ports (starting with the highest port) to reserve for outbound
notify ports. This number must not exceed the total number of available ports. When
set, the defined port does not accept incoming calls.
Important!
n_ochan
If the value is set to 0, GVMU attempts to use the highest numbered
IDLE port. The danger of this is that GVMU may inadvertently begin a
notification on a port with an incoming call.
Possible values: 0~24 (number of ports)
Default: 0
Maximum number of seconds for recording a User ID's name and extension. The
name and extension recording is used for directory access and whenever voice
nam_maxlen
processing tries to identify the User ID.
Possible values: 1~99 (seconds)
Default: 5
Restricts Notify to only the defined port. The port still takes incoming calls. This is
particularly useful for those switches that require message lights to be turned off by
notify_restriction
the same port that turned them on.
Possible values: 1, 2, ..., highest port number
Default: 1 (To enable, remove the starting # and set the value.)
Enables the Q( ) token to save the message even though all prompts are not
completed.
True:
Q( ) token saves the messages.
partial_q_ok
False:
Messages are not saved if prompts are not completed.
Possible values: true, false
Default: false (To enable, remove the starting # and set the value.)
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System Parameters
Parameter
Description
Sets the system password. The password is case sensitive; i.e., uppercase letters
are different from lowercase letters.
password
Possible values: up to eight alphabetical characters. The single quotes are
required.
Default: `Stratagy'
Defines the Strata CTX28 as the host system.
pbx_type
Default: CTX28S (Default is fixed and cannot be changed.)
Determines whether outside Caller ID is announced when the Caller ID is available.
Confi
Admin
Note This parameter works in conjunction with SMDI integration.
gure XADM
Software
True:
When a message plays from an outside caller and a caller ID is available,
play_caller_id
the ID is announced in the place of the from field during the message
header playback.
False:
Caller ID never plays.
4
Possible values: true, false
Default: true
Number of seconds to rewind or skip forward during message playback when a user
presses or .
play_skip
Possible values: 1~99 (seconds)
Default: 5
System announces "Please hold while I try that extension" before transferring a
caller.
True:
The system plays the above prompt.
please_hold
False:
The system does not play the above prompt and immediately executes the
dl_dtwait string or the Extension string, as appropriate.
Possible values: true, false
Default: true
Default prompt file that voice processing uses on an incoming call. This enables you
to redefine the default language prompt file from English. It does not preclude you
prompt_file
from changing the prompt file during the call.
Possible values: English, French. The single quotes are required.
Default: `English'
Number of days before a message is set for purging/deletion. Whenever a user
accesses his/her User ID and presses to Play Messages, the system tells the
user how many messages will be automatically deleted when he/she exits the Main
Menu.
purge
CAUTION!
Once a message is deleted by purging, there is no way to retrieve
it.
Possible values: 0 (purging disabled), 1~99 (days)
Default: 0
restore_config
NOT SUPPORTED
restore_original
NOT SUPPORTED
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Configure XADM4 Admin Software
System Parameters
Parameter
Description
Maximum length of the security code that voice processing accepts as a new
security code when a user attempts to change it from a telephone.
Setting this parameter equal to the security_min_length parameter, creates "fixed-
digit" security codes. When fixed-digit security codes are enabled, there is no longer
a requirement for the user to press after entering a security code during log on.
security_max_length
CAUTION!
Security_max_length must be equal to, or greater than, the
security_min_length parameter setting.
Possible values: 1~16
Default: 16
Minimum length security code that voice processing accepts as a new security code
when a user attempts to change it from a telephone.
security_min_length
Possible values: 1~16
Default: 1
What voice processing plays when the Direct Message User ID (usually 998) is
entered followed by the User ID. (The Direct Message User ID is set using the
box_snd parameter.)
short_direct_send
True:
"You entered" and the User ID's name recording plays.
False:
User ID's current greeting plays (as if a Ring No Answer was received).
Possible values: true, false
Default: false
Designated day and time voice processing performs automatic shutdown for flash
drive maintenance.
The first value between the single quotes is the day of week, where:
0
Sunday
4
Thursday
1
Monday
5
Friday
shutdown
2
Tuesday
6
Saturday
3
Wednesday
-1
everyday
The second value between the single quotes is the hour and minute when the
shutdown occurs. Use the 24-hour format with the colon (:) omitted.
Example:
3:30 a.m. on Monday is '1 330'
Default: `2 130' (Tuesday at 1:30 a.m.)
Sets the name announcement at user log on.
True:
System skips the name announcement at log-on.
skip_name_announce
False:
System announces the user's name at log-on.
Possible values:
true, false
Default: true
Controls whether voice processing Tutorial is processed for the new mailboxes at
log-on.
Note Mailboxes that are not used for System Tutorial: 411, 982, 983, 990, 991,
sys_tutorial
994~999.
Possible values:
true, false
Default: true Voice processing processes the Tutorial for new mailboxes at log-on.
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System Parameters
Parameter
Description
When a User selects option (Play Messages), and then (continuous play) or
(continuous delete), this parameter defines the total number of minutes to play
or delete. Usually defines the length of one side of a tape that might be used for
tape_length
recording a set of messages in a User ID.
Possible values: 00, 10~99 (minutes). Setting the value to 00 disables the Playback
and Delete Continuous features.
Default: 30
Controls the date/time stamp the system uses on a forwarded message.
True:
Uses the date/time that the message was forwarded.
Confi
Admin
timestamp_forwards
False:
Uses the original date and time the message was first recorded.
gure XADM
Possible values: true, false
Software
Default: true
Amount of time voice processing waits to receive the second digit after receiving the
first digit of a two-digit menu selection.
4
Example: When playing a message, means rewind 5 seconds, while means
tmo_2digit_menu
replay the current message. If the user presses and doesn't enter the until after
this time elapses, voice mail processes the digit entered and rewinds 5 seconds.
Possible values:
10~99 (units of 100 ms)
Default: 12 (1.2 seconds)
Total number of minutes voice processing waits before blanking the Main Menu
screen to prevent screen burn-in.
Note This parameter only blanks the screen if the current screen is the Main Menu.
tmo_blank
The advertising parameter contains the string that displays when the Main Menu
screen is blanked.
Possible values: 0 (disabled), 1~99 (minutes)
Default: 5
Amount of time voice processing waits to determine the caller has finished entering
DTMF digits (provided the caller does not press ).
tmo_dtmf
Possible values: 10~99 (units of 100 ms)
Default: 12 (1.2 seconds)
Amount of time voice processing waits to determine the caller has finished entering
DTMF digits (provided that the caller does not press ) when entering the User ID
tmo_dtmf_login
and security code during the log in process.
Possible values:
10~99 (units of 100 ms)
Default: 20 (2 seconds)
Number of seconds before voice processing attempts to transfer a call after the
caller has pressed to hold for a busy extension.
When a caller presses to hold for a busy extension, voice processing plays a file
called C:\Stratagy\HOLD.VOX and then attempts to transfer the call. If that file is
missing, voice processing is silent for the number of seconds specified by this
tmo_hold
parameter.
Note To have callers hear a specialty recording while on hold, record over
HOLD.VOX by accessing the System Administration Menu. See the System
Administrator Guide for details.
Default: 20 (seconds)
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Configure XADM4 Admin Software
System Parameters
Parameter
Description
When this value is greater than 0, it enables a special function in voice processing
to go off-hook and back on-hook whenever a port is idle for the specified number of
seconds. This is necessary only when under rare circumstances a telephone switch
tmo_idle
may not release a station that is connected to GVMU even after GVMU has gone
on-hook.
Possible values:
0 (disabled), any number (seconds)
Default: 0
Amount of time voice processing waits before repeating a choice menu.
tmo_menu
Possible values: 1~99 (units of 100 ms)
Default: 20 (2 seconds)
Minimum amount of time the system waits between an on-hook and off-hook event.
tmo_pickup
Possible values: 10~99 (units of 100 ms)
Default: 20 (2 seconds)
Number of seconds voice processing pauses while playing or recording a message.
If this period elapses and the user does not tell voice processing to resume, voice
processing automatically continues to play messages (during playback) or cancels
tmo_resume
the recording (during recording).
Possible values: 0~ 255 (seconds)
Default: 30 (seconds)=
When voice processing is configured to communicate with other peripheral devices
through a maximum time to wait for a response; otherwise, it could potentially wait
tmo_serial
forever. This option defines the number of seconds to wait.
Possible values:
2, 3, ..... 99
Default: 2
Maximum amount of silence time the system waits before deciding to finish a
recording and hang up.
tmo_silence
Possible values: 3~15 (seconds)
Default: 4
Maximum amount of sound/dial tone time the system waits before deciding to finish
a recording and hang up.
tmo_sound
Possible values: 0~9 (seconds)
Default: 5
Defines the size of the TRACE.OUT file in kilobytes. When the size of the file
reaches its defined maximum, new data begins to overwrite the oldest data in the
trace_cap
file, generating a continuous loop of information.
Default:
100kbytes (Default is fixed and cannot be changed.)
Voice processing enables the voice board driver's Positive Voice Control feature
use_pvc
when dialing and expecting a voice to answer.
Default: true (The default is fixed and cannot be changed.)
Whether the system makes an entry in the specified log file whenever a User ID is
accessed via DTMF. The log entry consists of the date, time and User ID. This is
useful for creating a data file that can later be analyzed for call distributions and
dates, days, and times mailboxes are accessed.
user_log
Note When active, grows quickly. Archive or delete frequently.
Default: `USERID.LOG'(To enable, remove the starting #.)
Note Default is fixed and cannot be changed.
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System Parameters
Parameter
Description
Serial Port Definition
Baud rate for logical serial port 1. This operates on the physical COM port as
defined by serial_port1.
baud1
Possible values: 9600.
Default: 9600
baud2
NOT SUPPORTED
Number of data bits for logical serial port 1.
databits1
Confi
Admin
Default: 8 (Default is fixed and cannot be changed.)
databits2
NOT SUPPORTED
gure XADM
Software
Parity to use for logical serial port 1.
parity1
Default: none (Default is fixed and cannot be changed.)
parity2
NOT SUPPORTED
4
In order for voice processing to communicate with peripheral devices connected to
COM/RS232 ports, it needs to know which port is connected. There is a mapping
serial_port1
from the port that voice processing knows to the physical port on the computer. This
mapping is defined by this parameter.
Default: 1 (Default is fixed and cannot be changed.)
serial_port2
NOT SUPPORTED
Number of stop bits to use for logical serial port 1.
stopbits1
Default: 1 (Default is fixed and cannot be changed.)
stopbits2
NOT SUPPORTED
Serial Port Definition (Remote PC -- XADM4 Admin)
In order for voice processing to communicate with the XADM4 Admin PC connected
to one of its serial ports, voice processing needs to know which port is to be used.
This parameter defines the logical port that voice processing software uses.
admin_port
CAUTION!
The connection may fail if the baud parameter for this port is set
higher than 9600 or the serial port definitions for this port do not
correspond to the definitions for the COM port being used on the
XADM4 Admin PC.
Default: 1 (Default is fixed and cannot be changed.)
SMDI Integration Definition
GVMU uses Strata CTX28 backplane (data highway) for integration.
See Table 2-2 on page 2-22 of "SMDI Integration" on page 2-21 for complete descriptions of all SMDI parameters.
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Configure XADM4 Admin Software
System Parameters
Parameter
Description
Per Port Definitions
Sets the starting User ID for the port given as the last value.
Examples: box_grt 990 1 means that on port 1, a new call starts at User ID 990.
Possible values: valid User ID and valid port
Default: 990 1
box_grt
990 2
.
.
.
990 4
Number of rings to wait before answering per port. This is useful for those telephone
systems that do not allow incoming lines to ring in a station hunt group or do not
provide delayed ringing. Also, it may be used to set up backup answering for a
secondary attendant operation.
Note There is a side effect. When a user wants to pickup his messages, he must
wait the specified number of rings before voice processing answers.
n_rings
Example:
To have port 1 answer on the second ring, use set n_rings 2 1.
Possible values: 1~9 (number of rings); valid port number
Default: 1 1
1 2
.
.
.
1 4
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Configure XADM4 Admin Software
System Parameters
Parameter
Description
Fixed Length User IDs
The fixed length of a User ID is based on its first digit.
Maximum digits GVMU expects when a caller dials a User ID beginning with zero.
There is only one User ID mailbox that can have zero as its first digit, and that is
User ID 0. If the value of this parameter is changed to 1, and a caller dials 0 in a
place where a User ID mailbox number is expected, then GVMU immediately
fixed_len0
accepts the 0 as the User ID mailbox number and goes to the next processing step.
If the parameter's value is left at 8, then a timeout or pound sign (#) is required to
Confi
Admin
terminate the User ID.
Possible values: 1~8
gure XADM
Software
Default: 8
Maximum digits GVMU expects when a caller dials a User ID beginning with one.
When changing this value, make certain that it is still possible to log in and send
4
messages to all existing User ID mailboxes that begin with this digit. For example, if
there are five-digit User ID mailboxes that begin with this digit, then you should not
fixed_len1
set the value of this parameter less than five. Check all User ID mailboxes, including
users, guests, and reserved (411, 990, etc.)
Possible values: 1~8
Default: 8
Maximum digits GVMU expects when a caller dials a User ID beginning with two.
When changing this value, make certain that it is still possible to log in and send
messages to all existing User ID mailboxes that begin with this digit. For example, if
there are five digit User ID mailboxes that begin with this digit, then you should not
fixed_len2
set the value of this parameter less than five. Check all User ID mailboxes, including
users, guests, and reserved (411, 990, etc.)
Default: 1~8
Default:
8
Maximum digits GVMU expects when a caller dials a User ID beginning with three.
When changing this value, make certain that it is still possible to log in and send
messages to all existing User ID mailboxes that begin with this digit. For example, if
there are five digit User ID mailboxes that begin with this digit, then you should not
fixed_len3
set the value of this parameter less than five. Check all User ID mailboxes, including
users, guests, and reserved (411, 990, etc.)
Possible values: 1~8
Default: 8
Maximum digits GVMU expects when a caller dials a User ID beginning with four.
When changing this value, make certain that it is still possible to log in and send
messages to all existing User ID mailboxes that begin with this digit. For example, if
there are five digit User ID mailboxes that begin with this digit, then you should not
fixed_len4
set the value of this parameter less than five. Check all User ID mailboxes, including
users, guests, and reserved (411, 990, etc.)
Possible values: 1~8
Default: 8
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Configure XADM4 Admin Software
System Parameters
Parameter
Description
Maximum digits GVMU expects when a caller dials a User ID beginning with five.
When changing this value, make certain that it is still possible to log in and send
messages to all existing User ID mailboxes that begin with this digit. For example, if
there are five digit User ID mailboxes that begin with this digit, then you should not
fixed_len5
set the value of this parameter less than five. Check all User ID mailboxes, including
users, guests, and reserved (411, 990, etc.)
Possible values: 1~8
Default: 8
Maximum digits GVMU expects when a caller dials a User ID beginning with six.
When changing this value, make certain that it is still possible to log in and send
messages to all existing User ID mailboxes that begin with this digit. For example, if
there are five digit User ID mailboxes that begin with this digit, then you should not
fixed_len6
set the value of this parameter less than five. Check all User ID mailboxes, including
users, guests, and reserved (411, 990, etc.)
Possible values: 1~8
Default: 8
Maximum digits GVMU expects when a caller dials a User ID beginning with seven.
When changing this value, make certain that it is still possible to log in and send
messages to all existing User ID mailboxes that begin with this digit. For example, if
there are five digit User ID mailboxes that begin with this digit, then you should not
fixed_len7
set the value of this parameter less than five. Check all User ID mailboxes, including
users, guests, and reserved (411, 990, etc.)
Possible values: 1~8
Default: 8
Maximum digits GVMU expects when a caller dials a User ID beginning with eight.
When changing this value, make certain that it is still possible to log in and send
messages to all existing User ID mailboxes that begin with this digit. For example, if
there are five digit User ID mailboxes that begin with this digit, then you should not
fixed_len8
set the value of this parameter less than five. Check all User ID mailboxes, including
users, guests, and reserved (411, 990, etc.)
Possible values: 1~8
Default: 8
Maximum digits GVMU expects when a caller dials a User ID beginning with nine.
When changing this value, make certain that it is still possible to log in and send
messages to all existing User ID mailboxes that begin with this digit. For example, if
there are five digit User ID mailboxes that begin with this digit, then you should not
fixed_len9
set the value of this parameter less than five. Check all User ID mailboxes, including
users, guests, and reserved (411, 990, et