Electra Elite IPK II In-Mail System Guide

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IN-MAIL SYSTEM GUIDE
INT-1087 (IPK II)
DOCUMENT REVISION 1

NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features at
any time without notice.
NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers. The
information contained herein is the property of NEC Unified Solutions, Inc. and shall not be reproduced
without prior written approval of NEC Unified Solutions, Inc.
Electra Elite is a registered trademark of NEC America, Inc.
Copyright 2006
NEC Infrontia, Inc.
6535 N. State Highway 161
Irving, TX 75039-2402
Technology Development

Quick Setup
1
SECTION 1
INSTALL THE IN-MAIL ETU
1.
Take adequate anti-static precautions.
N
Wear a grounded wrist strap at all times when installing or removing the
Qu
In-Mail ETU.
N
Ensure the wrist strap is attached to a known earth ground (such as the
earth ground lug on the Elite IPK II cabinet).
ic
N
Discharge any built-up static electricity by touching the cabinet earth
ground lug.
k Setup
2.
Install four plastic stand-offs included with the In-Mail ETU before
installing the CompactFlash card assembly.
N
Locate stand-offs as shown in Figure 1-1 In-Mail ETU without
CompactFlash Card Assembly on page 1-2.
N
Be sure to install the stand-offs from the back (underneath) side of the
ETU.
3.
Install the In-Mail CompactFlash card assembly face up as shown in Figure
1-2 In-Mail ETU with CompactFlash Card Assembly Installed on page 1-2.
4.
Insert the In-Mail ETU into the CN7 connector on the CPU.
N
Position the In-Mail ETU over the CN7 connector -- then push the ETU
into the connector on the CPU.
In-Mail System Guide
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Document Revision 1
Electra Elite IPK II

Standoffs
Figure 1-1 In-Mail ETU without CompactFlash Card Assembly

Figure 1-2 In-Mail ETU with CompactFlash Card Assembly Installed
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Quick Setup

Electra Elite IPK II
Document Revision 1
SECTION 2
UPGRADE THE IN-MAIL ETU
The In-Mail software is integrated into the telephone system software. The In-Mail
voice prompts and messages are stored on the CompactFlash card that plugs into the
In-Mail ETU. You will never have to do a separate upgrade to get new In-Mail
features, but you may need to upgrade the voice prompts stored on the
CompactFlash card to activate those new features.
1.
Power down the system before removing the In-Mail CompactFlash card.
N
Ensure the system is powered down.
2.
Slide out the CompactFlash card. See Figure 1-3 Remove the In-Mail
CompactFlash Card.
N
Be sure to take adequate static precautions.
0893100 - 162
Figure 1-3 Remove the In-Mail CompactFlash Card
3.
Use the In-Mail Utility to upgrade the CompactFlash card.
N
Refer to Using the In-Mail Utility for instructions on how to upgrade the
CompactFlash card.
4.
Reinstall the CompactFlash card and power up the system.
SECTION 3
POWER UP AND CHECK THE LEDS
1.
Power up the system.
N
Remove the grounded wrist strap.
N
Turn the cabinet power switch to On.
2.
Check the In-Mail LED. See Figure 1-4 Checking LED2.
In-Mail System Guide
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Document Revision 1
Electra Elite IPK II
N
Once the system powers up, check LED2 on the In-Mail ETU.
LED2 should blink quickly once every 3 seconds.
0893100 - 161
Figure 1-4 Checking LED2
SECTION 4
START-UP (DEFAULT) IN-MAIL CONFIGURATION
When you install the In-Mail ETU and turn on the system, In-Mail automatically starts
working with the following default programming:
J
Subscriber Mailboxes are enabled for extensions 101-108. The mailbox
numbers are the same as the extension numbers.
J
The Automated Attendant does not answer outside calls.
SECTION 5
ENABLE THE MAILBOXES FOR ALL INSTALLED EXTENSIONS
Since by default only extensions 101-108 have Subscriber Mailboxes, you should
enable additional Subscriber Mailboxes for all installed extensions.
To enable additional Subscriber Mailboxes:
1.
In 47-02-01 Mailbox Active, enter 1 to enable a Subscriber Mailbox for each
extension.
N To make programming easier, consider associating a mailbox number with a station
port. For example, mailbox 1 should correspond to port 1, which in turn corresponds
to extension 101.
2.
In 47-02-02 Mailbox Number, select the extension number to be associated with
the mailbox you are programming.
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Quick Setup

Electra Elite IPK II
Document Revision 1
N Normally, mailbox 1 should use Mailbox Number 101, mailbox 2 should use Mailbox
Number 102, etc.
3.
In 15-02-26 Message Key Operation Mode, enter 1 at each extension for which
you are adding a mailbox. This enables the Message key for Voice Mail access.
N You can optionally use 15-07-01 Programming Function Keys to assign a Voice Mail
programmable key (code 77).
N If you don't assign the Message key or a programmable key for Voice Mail access,
an extension user can access his mailbox by the following actions:
Ì
Press Speaker key
Ì
Dial In-Mail pilot number
Ì
Dial mailbox number
SECTION 6
SET UP AUTOMATED ATTENDANT TO ANSWER OUTSIDE CALLS
To enable Automated Attendant to answer outside calls, set up Direct Inward Lines
(DILs) and terminate them to In-Mail.
Automated Attendant enables the following capabilities:
J
All calls are answered by Call Routing Mailbox 1 and Dial Action Table 1. This
happens because:
N Answer Table 1 Runs Monday-Friday from 8:30AM to 5:00PM, and uses Call
Routing Mailbox 1.
N At all other times, the Default Mailbox answers also using Call Routing Mailbox 1.
J
Dial Action Table 1 allows outside callers to perform the following actions:
N Dial system extensions (if installed).
N Dial 0 for an operator (extension 101).
N Dial * + Extension to leave a Quick Message in a mailbox.
N Dial # + Extension to remotely log on to their mailbox.
N Wait on the line to be automatically routed to the operator.
To Set up the Automated Attendant to answer outside calls:
1.
Set up trunks as Direct Inward Lines.
22-02-01
Incoming Call Trunk Setup
Assign Service Type 4 to each trunk you want to be a DIL. Make a separate
entry for each Night Service mode.
By default, trunks are Service Type 0 (Normal).
In-Mail System Guide
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Electra Elite IPK II
2.
Have the Direct Inward Lines terminate to In-Mail (extension 343).
22-07-01
DIL Assignment
For each trunk you designated as a DIL above, enter 343. Make a separate
entry for each Night Service mode.
By default, there are no DIL destinations programmed.
3.
Review the default Automated Attendant setup.
DIL to Voice Mail Master (200)
22-01-01 Incoming Call Trunk Setup
22-07-01 DIL Setup
In-Mail
Default
Automated Attendant Answering
Trunks Route to Answer Table 1
47-10-01 Answer Table Assignment
Answer Table 1
47-11 Answer Table Options
Schedule 1 or Default Mailbox
All calls route to Call Routing Mailbox 1
47-12 Answer Schedules
Schedule 1 active M-F 8:30AM-5:00PM
Default Mailbox active all other times
47-11-05 Default Mailbox
Call Routing Mailbox 1
From a System Administrator mailbox,
record an Instruction Menu (SA + I) for
47-08 Call Routing Mailbox Options
the active Call Routing Mailbox.
Dial Action Table 1
Dial Action Table 1 Dialing Options:
Dial an extension number, or
47-13 Dial Action Tables
O for the operator
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Quick Setup

Electra Elite IPK II
Document Revision 1
SECTION 7
SET UP SIMPLE DAY/NIGHT ANSWERING
After you set up DILs to In-Mail, Call Routing Mailbox 1 answers outside calls. This is
because:
J
All trunks by default are assigned to Answer Table 1.
J
Answer Table 1, which runs Monday-Friday from 8:30AM to 5:00PM, uses Call
Routing Mailbox 1.
J
The Default Mailbox, which runs at all other times (evenings and weekends),
also uses Call Routing Mailbox 1.
To Set up simple Day/Night Answering:
J
In 47-11-03 Default Mailbox Category and in 47-11-03 Default Mailbox Number
change the Default Mailbox for Answer Table 1 to 2.
J
From the System Administrator Mailbox:
1.
Dial SA + I and record a new Instruction Menu message for Call Routing
Mailbox 1.
2.
Dial SA + I and record a new Instruction Menu message for Call Routing
Mailbox 2.

Monday through Friday from 8:30AM to 5:00PM callers hear the Instruction
Menu message for Call Routing Mailbox 1.
Evenings and weekends, callers hear the Instruction Menu message for Call
Routing Mailbox 2.

Review the Automated Attendant feature.
SECTION 8
IN-MAIL SYSTEM REQUIREMENTS
J
IPK II Software
J
In-Mail CF Drive
J
DSPII-U10 Interface
In-Mail System Guide
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Document Revision 1
Electra Elite IPK II
SECTION 9
SPECIFICATIONS
IPK II In-Mail Part Numbers and Capacities
P/N 750558
IPK II In-Mail 2 Port/8 Hour Drive
o
(1) 2 Port/8 Hour CompactFlash Card with software.
P/N 750559
IPK II In-Mail 4 Port/8 Hour Drive
o
(1) 4 Port/8 Hour CompactFlash Card with software.
P/N 750118
o
(1) DSPII-U10 Interface for In-Mail ETU
Mailboxes:
Station Mailboxes = 128
Routing Mailboxes = 16
Master Mailboxes = 16
Total Mailboxes = 160
SECTION 10
EXAMPLES OF COMMON APPLICATIONS
The examples below show common applications. The chart in the beginning of each
example provides the following information:
J
How the relevant programmable options work by default.
J
The Application Summary providing the basic steps to set up the application.
Following the chart are the step-by-step instructions for setting up the application.
For more information refer to Chapter 3 Programming on page 3-1 in this manual and
to the Electra Elite IPK II Programming Manual.
1 - 8
Quick Setup

Electra Elite IPK II
Document Revision 1
Example 1: Set Up Separate Day and Night Greetings
Default Automated Attendant Answering
All trunks answered by the Automated Attendant route to Answer Table 1.
o
Answer Table 1 uses Schedule 1 to answer calls from 8:30 AM -5:00 PM Monday through Friday
with Call Routing Mailbox 1.
o
The Default Mailbox for Answer Table 1 picks up Automated Attendant calls at all other times.
The Default Mailbox for Answer Table 1 is also Call Routing Mailbox 1.
The greeting that plays to outside callers is the Instruction Menu for the Call Routing Mailbox
that answers the call.
Since Schedule 1 and the Default Mailbox both use Call Routing Mailbox 1, the Automated
Attendant answers all calls the same way day and night, with the Instruction Menu for Call
Routing Mailbox 1.
Application Summary
Change the Default Mailbox from Call Routing Mailbox 1 to 2.
Record a night Instruction Menu for Call Routing Mailbox 2.
Change the Default Mailbox to Call Routing Mailbox 2.
47-11-03 Default Mailbox Number, change the Default Mailbox assignment to 2.
Record the daytime and night Instruction Menus.
1.
At extension 101, press Message.
2.
Dial SA (72) + I (4).
3.
Dial 001 (for Call Routing Mailbox 1) + R (7).
4.
Record the daytime Instruction Menu message + # twice.
5.
Dial I (4).
6.
Dial 002 (for Call Routing Mailbox 2) + R (7).
7.
Record the night Instruction Menu message + # + hang up.

See Instruction Menu in this manual.
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Electra Elite IPK II
Example 2: Provide Unique Day and Night Dialing Options for Callers
Default Dial Action Table Options
All Call Routing Mailboxes (1-8 by default) use Dial Action Table 1.
Dial Action Table 1 provides the following dial options:
o
Dial extension number.
o
Dial 0 for the operator.
o
Dial * + extension to leave a Quick Message.
o
Dial # + extension to do a Remote Logon to the mailbox.
o
Timeout to operator if no digits dialed.
Application Summary
Allow callers at night to dial 0 to leave a message for the operator.
Set up separate day and night greetings.
Following example 1, set up separate day and night Instruction Menus using Call Routing
Mailboxes 1 and 2.
1.
Example of the day Instruction Menu: Thank you for calling. For Sales,
dial 101. For Technical Support, dial 102. To talk to an operator, dial 0. If
you know your party's extension number, please dial it now.
2.
Example of the night Instruction menu: Thank you for calling. Our normal
business hours are 8:30 to 5:00, Monday through Friday. To leave us a
message, please dial 0 now.
Assign a unique Dial Action Table (2) to the night time Call Routing Mailbox (2).
In 47-08-01 Dial Action Table, assign Dial Action Table 2 to Call Routing Mailbox 2.
Change the dialing options for the night time Dial Action Table (2).
In 47-13-01 In-Mail Dial Action Table Actions for Dial Action Table 2, make the following
changes:
1.
For the digits 3 and 4, enter 0 for the Action entry to prevent callers from
dialing extensions at night.
2.
For the digit 0, change the Action entry to REC1 (by dialing 3) and the
Data entry to 101. This allows night time callers to dial 0 to leave a
message for the operator.
3.
Note that the * and # entries are left unchanged so that experienced
users can still leave Quick Messages or do Remote Logons at night.
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Quick Setup

Electra Elite IPK II
Document Revision 1
Example 3: Manual Night Mode Control of the Automated Attendant
Default Scheduling Options
There is no manual control of the Automated Attendant.
All calls answered by the Automated Attendant automatically follow the schedule set up by
Answer Table 1.
o
Answer Table 1 uses Schedule 1 to answer calls from 8:30 AM -5:00 PM Monday through Fri-
day with Call Routing Mailbox 1.
o
The Default Mailbox for Answer Table 1 picks up Automated Attendant calls at all other times.
The Default Mailbox for Answer Table 1 is also Call Routing Mailbox 1.
Application Summary
Set up a programmable key to switch the system into the night mode.
Assign a Master Call Routing Mailbox to a virtual extension.
Have calls at night route to the virtual extension, which is Fixed Call Forwarded to voice
mail.
Set up programmable keys to switch the system into the night mode and back into
the day mode.
Night Mode
1.
At the extension that should control the system night mode, press
Speaker + 751.
2.
Press the programmable function key you want to assign as the day
(night mode 1) key.
3.
Dial 09 + 1 (for night mode 1).

You hear three confirmation beeps.

This allows the user to switch the system into the day mode (i.e., night mode 1).
Day Mode
1.
Press the programmable function key you want to assign as the night
(night mode 2) key.
2.
Dial 09 + 2 (for night mode 2).

You hear three confirmation beeps.

This allows the user to switch the system from the day mode into night mode 2.
3.
Press Speaker to hang up.
Allow the extension to switch the system night mode.
1.
In 20-07-01 Manual Night Mode Switching, enter 1 to enable night mode
switching in the extension Class of Service.
In-Mail System Guide
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Electra Elite IPK II

By default, this capability is disabled.
2.
In 20-06-01 Class of Service for Extensions, assign the extension Class
of Service.

By default, extension 101 has Class of Service 15. All other extensions have
Class of Service 1.
Set up a Master Mailbox as a Call Routing Mailbox.
1.
In 11-07-01 Department Group Pilot Numbers, assign a pilot number
(e.g., 200) to an unused Department Group (e.g., group 1).

Do not use Department Group 8. Group 8 is used by In-Mail.

By default, all extensions are assigned to group 1 and In-Mail is assigned to
group 8.
2.
In 47-03-01 Master Mailbox Active, enter 1 (Yes - enabled) to activate
Master Mailbox 1.

By default, this option is 0 (No - disabled).
3.
In 47-03-02 Master Mailbox Number, enter the pilot number assigned in
step 1 above.

By default, there are no Master Mailbox numbers assigned.
4.
In 47-03-03 Master Mailbox Type, enter 1 to assign the Master Mailbox
as a Call Routing Mailbox.

By default, Master Mailboxes are assigned as Subscriber Mailboxes (3).
5.
In 11-07-01 Department Group Pilot Numbers, press Hold to remove the
assignment made in step 1 above.

You can use the Department Group for other programming.
Set up the Master Mailbox Call Routing Mailbox options.
In 47-04 Master Call Routing Mailbox Options, set up the options for the Master Mailbox.
Set up a virtual extension that will handle the switching for the trunk.
In 11-04-01 Virtual Extension Numbering, assign the Master Mailbox Number in step 3 as
the extension number for a virtual extension port.

For example, assign extension 200 to virtual extension port 1.

By default, there are no virtual extension numbers assigned.
Terminate the trunk to the virtual extension in the night mode.
1.
In 22-07-01 DIL Assignment, assign the trunk to the virtual extension
(e.g., 200) in night mode 2.

When the extension user presses the night key, the trunk follows this routing.

By default, there are no DIL assignments set up.
1 - 12
Quick Setup

Electra Elite IPK II
Document Revision 1
2.
Check the setting of 22-02-01 Incoming Call Trunk Setup to be sure the
trunk is set up as a Direct Inward Line (4).

By default, trunk types are set to normal (0).
Fixed Call Forward the virtual extension to Voice Mail.
In 24-06-01 Fixed Call Forwarding, enable immediate Fixed Call Forwarding to the In-Mail
Master Number (200).

For example, for virtual extension 400 enter 3 for Call Forward Type and 200 for the
destination.

By default, Fixed Call Forwarding is not set up.
Record the Instruction Menu for the Master Call Routing Mailbox.
1.
At extension 101, press Message.
2.
Dial SA (72) + I (4).
3.
Dial the number of the Master Call Routing Mailbox (e.g., 400) + R (7).
4.
Record the Instruction Menu message + # + hang up.

See Instruction Menu on page 2-123 in this manual.

When the system is in the day mode, the trunk is answered by In-Mail normally
and follows the programmed Answer Table.

When the extension user presses the night mode 2 key, the trunk is answered by
the programmed Master Call Routing Mailbox, overriding the Answer Table
assignment.
In-Mail System Guide
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1 - 14
Quick Setup

Features
2
SECTION 1
INTRODUCTION TO IN-MAIL FEATURES
If you are not familiar with the In-Mail features, review
the Feature Glossary on page 2-2.
Fe
This chapter provides detailed information on the In-Mail features. The
a
features are listed alphabetically. Each feature description includes the
t
following headings.
u
J
Description
re
Read Description to get an overview of the feature, its benefit, any
s
special considerations you should be aware of, and how it works in
the default system.
J
Related Features
Related Features shows you at a glance how each feature interacts
with other In-Mail features.
J
Programming
Here you'll find easy to follow step-by-step programming instructions
for each feature.
J
Operation
Operation provides charts that show how the feature operates.
In-Mail System Guide
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Electra Elite IPK II
SECTION 2
FEATURE GLOSSARY
Feature Name
Description
Usage
Administrator
See Security Code on page 2-8 in this glossary.

Voice Mail
Security Code
Control
Alternate Next Call
See Next Call Routing Mailbox on page 2-6 in this Glossary.
Voice Mail
Routing Mailbox
Announcement
Mailbox that allows a prerecorded greeting to play to callers.
Automated
Mailbox
Attendant
Announcement
The message that the System Administrator records for a specific
Automated
Message
Announcement Mailbox.
Attendant
Answer Table
Determines how the Automated Attendant answers outside calls on
Automated
each trunk, according to the time of the day and day of the week that
Attendant
the call is ringing.
Answering Machine
A keyset on the connected telephone system can work like a home
Voice Mail
Emulation
answering machine.
Answering
Enables an alternate greeting and alternate dialing options for callers.
Automated
Schedule Override
Attendant
Auto Attendant Do
Auto Attendant Do Not Disturb sends Automated Attendant calls
Automated
Not Disturb
directly to an extension user's mailbox. Their phone will not ring for
Attendant
calls from the Automated Attendant.
See Greeting on page 2-4 in this glossary.
Auto Erase or Save
When a mailbox user completely listens to a new message and then
exits their mailbox, In-Mail will either automatically save or erase the
message.
Auto Time Stamp
After a user listens to a message, In-Mail can optionally announce the
Voice Mail
time and date the message was left.
Automated
The Automated Attendant can automatically answer the telephone
Automated
Attendant
system's incoming calls, play an Instruction Menu message, and
Attendant
provide dialing options to callers.
Automated
While on a trunk call, an extension user can transfer their trunk call to
Voice Mail
Attendant Transfer
the Automated Attendant so the caller can use the Automated
Attendant dialing options.
Automatic Call
See Go to a Mailbox on page 2-4 in this glossary.
Automated
Routing to a Mailbox
Attendant
Automatic Message
See Auto Erase or Save on page 2-2 in this glossary.
Voice Mail
Erase/Save
2 - 2
Features

Electra Elite IPK II
Document Revision 1
Feature Name
Description
Usage
Automatic Routing
If an Automated Attendant caller doesn't dial any digits, In-Mail will
Automated
for Rotary Dial
automatically route them to a specified option (such as the operator or
Attendant
Callers
a mailbox).
Call Forward to a
An extension user can forward their calls to their mailbox.
Voice Mail
Mailbox
Call Routing
The mailbox associated with an Answer Table that specifies which
Automated
Mailbox
dialing options (Dial Action Table) and announcements are available
Attendant
to Automated Attendant callers.
Caller ID
A telephone company service that provides a caller's number and
System
optional name. The telephone system can pass this information to In-
Mail to enable Caller ID with Return Call on page 2-3.
Caller ID with Return
See Make Call on page 2-6 a nd Time and Date Stamp on page 2-9 in
Voice Mail
Call
this glossary.
Calling (Logging
See Log Onto Voice Mail on page 2-5 in this glossary.
Voice Mail
Onto) a Mailbox
Calling the
Automated Attendant callers can use various In-Mail features and
Automated
Automated
then return to the Automated Attendant for additional dialing options.
Attendant
Attendant
Day, Night, and
See Flexible Answering Schedules on page 2-3 in this glossary.
Automated
Holiday Greetings
Attendant
Deleting a Message
See Message Delete on page 2-6 in this glossary.

Voice Mail
Deleting Mailbox
See Mailbox Security Code Delete on page 2-5 in this glossary.
Maintenance
Security Code
Dial Action Table
Defines the dialing options for a Call Routing Mailbox chosen by the
Automated
active Answer Table, which in turn provides those dialing options to
Attendant
Automated Attendant callers.
Directory Dialing
Directory Dialing allows an Automated Attendant caller to reach an
Automated
extension by dialing the first few letters in the extension user's name.
Attendant
Erasing All
Lets the System Administrator delete mailbox messages system-
Maintenance
Messages
wide.
Exiting a Mailbox
An extension user can exit their mailbox by dialing a code or by
Voice Mail
hanging up.
Fax Detection
The Automated Attendant can detect incoming fax calls and transfer
System
them to a fax machine.
Flexible Answering
The Automated Attendant can answer outside calls with different
Automated
Schedules
announcements and dialing options, depending on the time of day
Attendant
and day of week.
In-Mail System Guide
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Electra Elite IPK II
Feature Name
Description
Usage
Flexible Call
The Automated Attendant can provide outside callers with a wide
Automated
Routing
variety of dialing (routing) options. There are 3 components to Flexible
Attendant
Call Routing.
Answer Table on page 2-2
Determines how the Automated Attendant answers outside calls on
each Voice Mail port, according to the time of the day and day of the
week that the call is ringing.
Call Routing Mailbox on page 2-3
The mailbox associated with an Answer Table that specifies which
dialing options (Dial Action Table) and announcements are available
to Automated Attendant callers.
Dial Action Table on page 2-3
Defines the dialing options for the Call Routing Mailbox chosen by the
active Answer Table, which in turn provides those dialing options to
Automated Attendant callers.
Flexible Mailbox
If the telephone system extension numbers are customized, the In-
System
Numbering Plan
Mail mailbox numbers can be customized to match.
Forced Unscreened
A Subscriber Mailbox can optionally convert Automated Attendant
Automated
Transfer
Screened Transfers to Unscreened Transfers.
Attendant
Forwarding Calls to
See Call Forward to a Mailbox on page 2-3 in this glossary.
Voice Mail
a Mailbox
Getting Recorded
If an extension user dials an incorrect code or forgets what to dial
Voice Mail
Help
while in their mailbox, they can request help from the In-Mail voice
prompts.
Go to a Mailbox
An Automated Attendant caller can dial a digit and route directly into a
Automated
mailbox.
Attendant
Greeting
A Subscriber Mailbox user can record a personalized greeting for their
Voice Mail
mailbox. With Multiple Greetings, the mailbox subscriber can record
up to three separate greetings and make any one of the three active.
Caller's to the user's mailbox hear the active greeting.
With Remote Greeting, an extension user can call into the Automated
Attendant, access their mailbox, and remotely record their mailbox
greeting.
See Auto Attendant Do Not Disturb on page 2-2 in this glossary.
Group (Shared)
An extension user can share a Group Mailbox with co-workers for
Voice Mail
Mailbox
receiving and sending messages.
Guest Mailbox
An outside party can have their own mailbox for receiving and sending
Voice Mail
messages.
Hang Up
An Automated Attendant option that immediately hangs up the
Automated
outside call.
Attendant
2 - 4
Features

Electra Elite IPK II
Document Revision 1
Feature Name
Description
Usage
Help
See Getting Recorded Help on page 2-4 in this glossary.

Voice Mail
Individual Trunk
See Multiple Company Greetings on page 2-6 in this glossary.
Automated
Greetings
Attendant
Instruction Menu
The Instruction Menu is the announcement that plays to Automated
Automated
Attendant callers. Normally, the Instruction Menu provides callers with
Attendant
the Automated Attendant dialing options.
Leaving a Message
An extension user can leave a voice message in a co-worker's
Voice Mail
mailbox if that extension is busy, unanswered, or in Do Not Disturb.
Leaving a Message
See Leaving a Message on page 2-5 in this glossary.

Voice Mail
at a Busy/DND
Extension
Leave a Quick
See Quick Message on page 2-7 in this glossary.
Automated
Message
Attendant
Listening Options
See Listening to Messages on page 2-5 in this glossary.

Voice Mail
Listening to
While or after listening to a message, an extension user has many
Voice Mail
Messages
message handling options from which to choose.
Live Record
Allows an extension user to record their active call as a message in
Voice Mail
their mailbox. In-Mail will broadcast a beep and a voice prompt to the
callers as Live Record begins.
Local Notification
See Message Notification on page 2-6 in this glossary.

Voice Mail
Log Onto Voice Mail
An extension user can press a key to log onto (access) their In-Mail
Voice Mail
mailbox.
With Remote Logon, an employee calling through the Automated
Attendant can dial a single digit followed by their own mailbox number
to remotely log onto their mailbox.
Mailbox Greeting
See Greeting on page 2-4 in this glossary.

Voice Mail
Mailbox Logon
See Log Onto Voice Mail on page 2-5 in this glossary.
Voice Mail
Mailbox Name
A mailbox caller can hear the extension user's prerecorded name
Voice Mail
instead of their mailbox number.
Mailbox Options
Sub-menu of a subscriber's Main Menu that provides access to the
Voice Mail
Menu
Auto Time Stamp, Mailbox Security Code Delete, and Message
Notification features.
Mailbox Security
The System Administrator can delete the security code for any
Maintenance
Code Delete
mailbox, effectively unlocking it.
See Security Code on page 2-8 in this glossary.
Mailbox Transfer
See Transfer to a Mailbox on page 2-9 in this glossary.

Voice Mail
In-Mail System Guide
2 - 5

Document Revision 1
Electra Elite IPK II
Feature Name
Description
Usage
Main Menu
The In-Mail options available to an extension user when they log onto
Voice Mail
their mailbox.
Make Call
A Subscriber Mailbox user can listen to a voice message and dial MC to
Voice Mail
return the call without knowing their caller's phone number.
Master Mailboxes
Additional mailboxes used for Department Group overflow.
Message Count
The telephone display can show the number of new messages
Voice Mail
Display
waiting in a user's mailbox.
Message Delete
An extension user can delete any messages left in their mailbox.
Voice Mail
Message Forward
A subscriber can forward a message in their mailbox to a co-worker.
Voice Mail
They can optionally record a comment before the forwarded
message.
Message Length
The System Administrator can set the maximum length of a message
Voice Mail
that can be left in a user's voice mailbox.
Message Listen
When a user calls their mailbox, they can dial a code to listen to all
Voice Mail
Mode
their messages, their new messages, their saved messages, or their
held messages.
Message
Once activated by the mailbox user, dials a telephone number to let
Voice Mail
Notification
the recipient know there are new messages in the mailbox.
Notification can call extensions, local numbers, long distance
numbers and pagers.
Message Playback
An extension user can listen to their messages in either LIFO (last-in-
Voice Mail
Direction
first-out) or FIFO (first-in-first-out) order.
Message Record
See Record and Send a Message on page 2-7 in this glossary.
Voice Mail
Message Reply
An extension user can reply to a message in their mailbox by dialing a
Voice Mail
simple code, without knowing the caller's extension number.
Message Send
See Record and Send a Message on page 2-7 in this glossary.
Voice Mail
Message Storage
Sets how many messages a mailbox can store.
Voice Mail
Limit
Message Waiting
An extension's Message Waiting lamp flashes on the telephone
Voice Mail
Lamp
indicating that they have new messages waiting in their mailbox.
Multiple Company
By assigning a unique Answer Table to each trunk, a single In-Mail
Automated
Greetings
system can provide individual greetings and dialing options for
Attendant
several companies.
Name
See Mailbox Name on page 2-5 in this glossary.
Voice Mail
Next Call Routing
Provides callers with additional dialing options after they leave a
Voice Mail
Mailbox
message in an extension's mailbox (depending on the setting of the
Next Call Routing Mailbox Dial Mode).
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Document Revision 1
Feature Name
Description
Usage
One-Touch
See Call Forward to a Mailbox on page 2-3 and Message Forward on
Voice Mail
Forwarding
page 2-6 in this glossary.
One-Touch Mailbox
See Log Onto Voice Mail on page 2-5 in this glossary.
Voice Mail
Access
One-Touch Mailbox
See Log Onto Voice Mail on page 2-5 in this glossary.
Voice Mail
Retrieval
Personal Answering
See Answering Machine Emulation on page 2-2 in this glossary.
Voice Mail
Machine Emulation
Personalized
See Greeting on page 2-4 in this glossary.
Voice Mail
Mailbox Greeting
Programmable
See Security Code on page 2-8 and Mailbox Security Code Delete on
Voice Mail
Security Code
page 2-5 in this glossary.
Programming Voice
You can program (customize) In-Mail by using the PCPro and WebPro
Maintenance
Mail
programming applications. Limited programming can also be done
from a System Administrator's mailbox.
See Programming Voice Mail on page 2-7 for more.
Also see System Administrator Mailbox on page 2-8 in this glossary.
Quick Message
Automated Attendant callers can dial a digit followed by an extension
Automated
number to leave a message directly in a user's mailbox.
Attendant
See Quick Message on page 2-7 for more.
Record and Send a
A Subscriber Mailbox user can record and send a message to any
Voice Mail
Message
other Subscriber Mailbox.
Recorded Help
Pre-recorded voice prompts guide the user through the In-Mail
Voice Mail
features.
Recording a
See Live Record on page 2-5 in this glossary.
Voice Mail
Conversation
Recording a
See Record and Send a Message on page 2-7 in this glossary.
Voice Mail
Message
Recording
See Live Record on page 2-5 in this glossary.
Voice Mail
Conversation Beep
Recording Options
See Record and Send a Message on page 2-7 in this glossary.
Voice Mail
Remote Log On
See Log Onto Voice Mail on page 2-5 in this glossary.
Voice Mail
Remote Greetings
See Greeting on page 2-4 in this glossary.
Voice Mail
Remote Message
See Message Notification on page 2-6 in this glossary.
Voice Mail
Notification
In-Mail System Guide
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Electra Elite IPK II
Feature Name
Description
Usage
Remote
You can remotely program (customize) In-Mail by using the PCPro
Maintenance
Programming
and WebPro programming applications. You can also do limited
remote programming from the System Administrator's mailbox.
Return Call (with
See Make Call on page 2-6 in this glossary.
Voice Mail
Caller ID)
Rotary Dial
See Automatic Routing for Rotary Dial Callers on page 2-3 in this
Automated
Telephones
glossary.
Attendant
Routing Mailbox
Routing Mailboxes are used to route Automated Attendant calls. A
Automated
Routing Mailbox can be either an Announcement or Call Routing
Attendant
Mailbox.
Screened Transfer
Similar to telephone system screened transfers in which the
Automated
transferring party controls the transfer.
Attendant
After an Automated Attendant caller dials an extension, In-Mail calls
(screens) the destination extension to see if the transfer can go
through.
o
If the destination is busy or in DND, the Automated Attendant doesn't
extend the call and immediately provides the caller with additional
options.
o
If the destination is available, the Automated Attendant rings it. If the
destination answers, the call goes through. If the destination doesn't
answer within a preset interval, the Automated Attendant doesn't extend
the call and provides the caller with additional options.
Also see Unscreened Transfer on page 2-9 in this glossary.
Security Code
An extension user's mailbox can have a security code to protect the
Voice Mail
mailbox from unauthorized access.
See Mailbox Security Code Delete on page 2-5 in this glossary.
Select Listen Mode
See Message Listen Mode on page 2-6 in this glossary.
Voice Mail
Single Digit Dialing
An Automated Attendant caller can press a single key to route to an
Automated
extension, route to another destination, or use an In-Mail feature.
Attendant
Subscriber Mailbox
The mailbox type normally used for telephone system extensions.
Voice Mail
System
The extension user that has In-Mail system administration
Maintenance
Administrator
capabilities.
System
A Subscriber Mailbox option that enables the system administration
Voice Mail
Administrator
capabilities.
Mailbox
Also see System Administrator on page 2-8 in this glossary.
System Re-
Re-initializing In-Mail returns all programmed options to their default
Maintenance
initialization
values.
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Feature Name
Description
Usage
Time and Date
After listening to a message, an extension user can dial a code to
Voice Mail
hear what time the message was sent.
Also see Auto Time Stamp on page 2-2 in this glossary.
Time and Date
With caller ID installed, an extension can listen to a message and dial
Voice Mail
Stamp
a code to hear the time the message was sent, as well as the caller's
number.
Also see Caller ID with Return Call on page 2-3 and Time and Date in
this glossary.
Time and Date
See Time and Date Stamp on page 2-9 in this glossary.
Stamp (with Caller
ID Storage
Transfer by
See Screened Transfer on page 2-8 and Unscreened Transfer on
Automated
Extension
page 2-9 in this glossary.
Attendant
Transfer Calls to a
See Fax Detection on page 2-3 in this glossary.
Automated
FAX Machine
Attendant
Transfer to a
An extension user can transfer his active call to a co-worker's
Voice Mail
Mailbox
mailbox.
Transfer to an
See Screened Transfer on page 2-8 and Unscreened Transfer on
Automated
Extension
page 2-9 in this glossary.
Attendant
Transfer to the
See Automated Attendant Transfer on page 2-2 in this glossary.
Voice Mail
Automated
Attendant
Undefined Routing
A dialpad digit for which the Automated Attendant has no routing
Automated
defined. When an Automated Attendant caller dials a digit for which
Attendant
there is no routing assigned, In-Mail plays a brief error message and
then repeats the dialing options.
Undefined Routing
See Undefined Routing on page 2-9 in this glossary.
Automated
Intercept
Attendant
Unscreened
Similar to telephone system unscreened transfers in which the
Automated
Transfer
transferring party immediately extends the call.
Attendant
After an Automated Attendant caller dials an extension, In-Mail
immediately transfers the call to the destination and hangs up. Any
recalls or additional routing are handled by the telephone system
just as with any other unscreened transfer.
Also see Screened Transfer on page 2-8 in this glossary.
Voice Mail Overflow
Ensures that In-Mail picks up calls that do not go through.
System
Volume Control
A mailbox user can turn the volume up or down while listening to their
Voice Mail
messages.
In-Mail System Guide
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Electra Elite IPK II
SECTION 3
FEATURE DESCRIPTIONS
This section provides detailed feature descriptions, programming, operating
procedures and related feature programming.
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Features

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Announcement Mailbox
Description
An Announcement Mailbox plays a pre-recorded announcement to Automated
Attendant callers without providing dialing options. The Announcement Mailbox is
typically set up to provide information to callers and then route back to the Automated
Attendant. See the following example:
J
The Automated Attendant instructs the caller to dial a digit for company
directions.
N Record this in the Instruction Menu message for the active Call Routing Mailbox.
See Instruction Menu on page 2-123 for more.
N Set the dialing options in the Dial Action Table associated with the active Call
Routing Mailbox. See Dial Action Table on page 2-63 for more.
J
The caller dials the digit and listens to the prerecorded Announcement Mailbox
message for directions.
J
After playing the directions, the caller routes back to the Automated Attendant
for additional dialing options.
N See the Hang Up and Next Call Routing Mailbox options in Programming below.
By default, there are 8 Announcement Mailboxes (Routing Mailboxes 9-16). However,
you can assign any of the 16 Routing Mailboxes as an Announcement Mailbox.
The Next Call Routing Mailbox Options
The following Mailbox Routing charts show how an Announcement Mailbox handles
Automated Attendant calls.
J
The first chart explains what happens when the outside call is directly answered
by the Announcement Mailbox. This happens when the Answer Table uses an
Announcement Mailbox for routing instead of a Call Routing Mailbox.
J
The second chart explains what happens when the outside call is answered by a
Call Routing Mailbox and then routed to the Announcement Mailbox. This can
happen, for example, when a caller dials a digit to hear an announcement of
company directions.
J
See Answer Tables on page 2-23 for more set up information.
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Electra Elite IPK II
Direct Announcement Mailbox Routing
(If the outside caller routes directly to the Announcement Mailbox)
47-09-01 Next
47-09-02
47-09-03
Call Routing
Repeat
Hang Up
Action
Mailbox
Count
After
Undefined
0 (No
Yes or No
o
If the caller doesn't dial, after the announcement In-Mail
repeats)
hangs up.
o
If the caller dials a digit during the announcement, In-Mail
says "That is an invalid entry" and hangs up.
1-16 (valid Call
0 (No
No
o
If the caller doesn't dial, after the announcement they route
Routing Mailbox)
repeats)
to the Next Call Routing Mailbox.
o
If the caller dials a digit during the announcement, they route
to the Next Call Routing Mailbox.
Yes
o
If the caller doesn't dial, after the announcement In-Mail
hangs up.
o
If the caller dials a digit during the announcement, they route
to the Next Call Routing Mailbox.
Undefined
x (x number
Yes or No
o
If caller doesn't dial, they hear the announcement x number
of repeats)
of times and then In-Mail hangs up.
o
If the caller dials a digit during the announcement, In-Mail
says "That is an invalid entry" and aborts the announcement.
The announcement repeats (if allowed by the Repeat Count)
and then In-Mail hangs up.
1-16 (valid Call
x (x number
No
o
If caller doesn't dial, they hear the announcement x number
Routing Mailbox)
of repeats)
of times and then route to the Next Call Routing Mailbox.
o
If the caller dials a digit during the announcement, they route
to the Next Call Routing Mailbox.
Yes
o
If caller doesn't dial, they hear the announcement x number
of times and then In-Mail hangs up.
o
If the caller dials a digit during the announcement, they route
to the Next Call Routing Mailbox.
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Routed Announcement Mailbox Routing
(If the outside caller routes to the Announcement Mailbox from a Call Routing Mailbox)
47-09-01 Next
47-09-02
47-09-03
Call Routing
Repeat
Hang Up
Action
Mailbox
Count
After
Undefined
0 (No
No
o
If the caller doesn't dial, after the announcement the caller goes
repeats)
back to the initial Call Routing Mailbox.
o
If the caller dials a digit during the announcement, In-Mail says
"That is an invalid entry" and routes the caller goes back to the ini-
tial Call Routing Mailbox.
Yes
o
If the caller doesn't dial, after the announcement In-Mail hangs up.
o
If the caller dials a digit during the announcement, In-Mail says
"That is an invalid entry" and hangs up.
1-16 (valid
0 (No
No
o
If the caller doesn't dial, after the announcement they route to the
Call Routing
repeats)
Next Call Routing Mailbox.
Mailbox)
o
If the caller dials a digit during the announcement, they route to the
Next Call Routing Mailbox.
Yes
o
If the caller doesn't dial, after the announcement In-Mail hangs up.
o
If the caller dials a digit during the announcement, they route to the
Next Call Routing Mailbox.
Undefined
x (x number
No
o
If caller doesn't dial, they hear the announcement x number of
of repeats)
times and then go back to the initial Call Routing Mailbox.
o
If the caller dials a digit during the announcement, In-Mail says
"That is an invalid entry" and aborts the announcement. The
announcement repeats (if allowed by the Repeat Count) and then
In-Mail routes back to the initial Call Routing Mailbox.
Yes
o
If caller doesn't dial, they hear the announcement x number of
times and then In-Mail hangs up.
o
If the caller dials a digit during the announcement, In-Mail says
"That is an invalid entry" and aborts the announcement. The
announcement repeats (if allowed by the Repeat Count) and then
In-Mail hangs up.
1-16 (valid
x (x number
No
o
If caller doesn't dial, they hear the announcement x number of
Call Routing
of repeats)
times and then route to the Next Call Routing Mailbox.
Mailbox)
o
If the caller dials a digit during the announcement, they route to the
Next Call Routing Mailbox.
Yes
o
If caller doesn't dial, they hear the announcement x number of
times and then In-Mail hangs up.
o
If the caller dials a digit during the announcement, they route to the
Next Call Routing Mailbox.
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Electra Elite IPK II
Related Features
Automated Attendant
The Automated Attendant routes callers to an Announcement Mailbox.
Call Routing Mailbox
A Call Routing Mailbox (and the associated Dial Action Table) provides dialing options to
Automated Attendant callers.
Next Call Routing Mailbox
The Next Call Routing mailbox provides additional routing options to Announcement
Mailbox callers.
System Administrator
The System Administrator records the Announcement Mailbox message.
Programming
1.
Set up the Announcement Mailbox:
47-07-01
Routing Mailbox Active (Mailbox Active)
Enable the Routing Mailbox you want to use as an Announcement Mailbox.
By default, Routing Mailboxes 1-16 are enabled (1).
47-07-02
Routing Mailbox Type (Mailbox Type)
Enter 2 to make the Routing Mailbox an Announcement Mailbox.
By default, Routing Mailboxes 1-8 are Call Routing Mailboxes and Routing
Mailboxes 9-16 are Announcement Mailboxes.
2.
Record the Announcement Message:
See Operation below.
By default, a message is not recorded.
3.
Hang up In-Mail after playing the Announcement Mailbox message (without
providing additional dialing options):
47-09-03
Hang Up After (HangUp)
Enter 1 (Yes - enabled) to have In-Mail hang up after the announcement.
By default, this option is disabled (0).
4.
Provide Announcement Mailbox callers with more dialing options (instead of
hanging up):
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Document Revision 1
47-09-03
Hang Up After (HangUp)
Enter 0 (No - disabled) to have In-Mail hang up after the announcement.
By default, this option is disabled (0).
Review Next Call Routing Mailbox on page 2-189 to set up additional dialing
options for Announcement Mailbox callers.
5.
Repeat the Announcement Mailbox message while the caller listens:
47-09-02
Repeat Count (Repeat Count).
Enter the Repeat Count (0-10).
By default, this option is 0 (no repeats).
6.
Set the maximum length of the Announcement Mailbox message:
47-01-03
Subscriber Message Length (Subs Msg Length).
Enter the maximum length of the Announcement Mailbox message (1-4095
seconds).
By default, this interval is 120 seconds.
In-Mail System Guide
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Document Revision 1
Electra Elite IPK II
Operation
Recording an Announcement Mailbox Message
[Keyset Soft Key]
Log onto System Administrator's mailbox.
SA
Access System Administrator options.
(72)
[Not applicable]
A (2)
Select Announcement Mailbox message.
[Annc]
Enter the Announcement Mailbox number.
L (5)
Listen to current Announcement Mailbox message.
[Lstn]
#
Exit listen mode.
R (7)
Record a new Announcement Mailbox message.
[Rec]
Record message.
*
Pause or restart recording.
[Resume]
[Pause]
E (3)
Erase recording.
[Cncl]
#
Exit recording mode.
[Done]
E (3)
Erase the Announcement Mailbox message.
[Erase]
#
Go back to the System Administrator options.
[Exit]
#
Go back to the System Administrator options.
[Exit]
0
Plays Help message.
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Features

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Announcement Message
Description
The Announcement Message is the voice message that the System Administrator
records for a specific Announcement Mailbox. See Announcement Mailbox on page
2-11 for more.
Related Features
See Announcement Mailbox.
Programming
See Announcement Mailbox.
Operation
See Announcement Mailbox.
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Features

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Answer Schedule Override
Description
Answer Schedule Override provides alternate answering for Automated Attendant
calls. When enabled, Answer Schedule Override sends calls to the specified Override
Mailbox. The Override Mailbox can be an Announcement, Call Routing, or Subscriber
mailbox. You can use Answer Schedule Override to provide holiday and bad weather
closing announcements, for example. Enable override when you want callers to hear
the special announcements; disable override to have the Automated Attendant
answer normally. You can enable Answer Schedule Override from system
programming or from the System Administrator Mailbox.
J
If the Override Mailbox is an Announcement Mailbox, the outside caller will hear
the recorded announcement. Depending on how the Announcement Mailbox is
programmed, In-Mail will then hang up, reroute the call, or provide additional
dialing options.
J
If the Override Mailbox is a Call Routing Mailbox, the outside caller will hear the
instruction menu and can dial any options allowed by the associated Dial Action
Table.
J
If the Override Mailbox is a Subscriber Mailbox, the outside caller hears the
mailbox greeting (if recorded) and can leave a message.
Related Features
Announcement Mailbox
The Override Mailbox can be an Announcement Mailbox.
Call Routing Mailbox
The Override Mailbox can be a Call Routing Mailbox.
Subscriber Mailbox
The Override Mailbox can be a Subscriber Mailbox.
System Administrator
Optionally enable Answer Schedule Override from the System Administrator Mailbox.
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Electra Elite IPK II
Programming
1.
Optionally Enable Answer Schedule Override from system programming.
47-11-01
Answer Schedule Override (Schedule Override)
Enter 1 (Yes) to enable Answer Schedule Override.
You can also enable Answer Schedule Override from the System
Administrator Mailbox. See Operation below.
By default, Answer Schedule Override is disabled (0).
2.
Specify the Override Mailbox Category.
47-11-02
Override Mailbox Category (Override MB Ctg)
When you enable Answer Schedule Override for the selected Answer
Table, you can choose to route Automated Attendant calls to any of the
following mailbox categories:
1
Subscriber Mailbox
2
Master Mailbox
3
Routing Mailbox
0
Undefined
By default, this option is 0 (undefined).
3.
Specify the Override Mailbox Number.
47-11-02
Override Mailbox Number (Override MB Num)
For the selected Answer Table, choose the Override Mailbox number
(maximum 3 digits, using 0-9). The mailbox number you select must match
the mailbox category specified in 47-11-02 above.
By default, there is no entry for this option.
4.
Optionally enable Answer Schedule Override from the System Administrator
Mailbox.
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Operation
Enabling Answer Schedule Override
[Keyset Soft Key]
Log onto System Administrator's Mailbox.
SA
Access System Administrator options.
(72)
[Not applicable]
O (6)
Access Answer Schedule Override.
[Not applicable]
1-8
Enter the number of the Answer Table you want to override.
You go to the Answer Schedule Override Menu.
O (6)
Turn Answer Schedule Override on or off.
[On]
[Off]
C (2)
Select the Override Mailbox.
[MBOX]
Enter the Override Mailbox number.
The Override Mailbox can be an Announcement, Call
Routing, or Subscriber Mailbox.
#
Go back to the Answer Schedule
Override Menu without entering an
Override Mailbox.
[Exit]
0
Plays Answer Schedule Override Menu Help
message.
#
Go back to the System Administrator Menu.
[Exit]
#
Go back to the System Administrator Menu.
[Exit]
#
Go back to the Main Menu.
[Exit]
0
Plays Help message.
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Features

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Answer Tables
Description
The Answer Table determines how the Automated Attendant answers outside calls on
each trunk, according to the time of the day and day of the week that the call is
ringing. In-Mail provides 8 Answer Tables. The Answer Table is an integral part of the
Automated Attendant. The Automated Attendant can automatically answer the
telephone system's incoming calls, play an Instruction Menu message, and provide
dialing options to callers. There are 3 major Automated Attendant components:
J
Answer Tables
The Answer Table determines how the Automated Attendant answers outside
calls on each trunk, according to the time of the day and day of the week that
the call is ringing. The Answer Table divides the time of day and day of the week
into individual schedules, which in turn assign a Call Routing Mailbox to each
call. When a specific schedule is not in effect, the Answer Table uses its Default
Mailbox to determine routing.

By default, all trunks use Answer Table 1. Answer Table 1 has a single schedule that runs
Monday through Friday from 8:30AM to 5:00PM.
J
Call Routing Mailbox
A Call Routing Mailbox is a mailbox associated with an individual Answer Table
schedule or the Default Mailbox. It specifies which dialing options (Dial Action
Table) are available to callers. It also provides the Instruction Menu to callers
which typically greets the callers and describes the dialing options.

By default, Answer Table 1 has a single schedule that runs Monday through Friday from
8:30AM to 5:00PM. This schedule and the Default Mailbox both use Call Routing
Mailbox 1.
J
Dial Action Table
Once the Automated Attendant answers, the Dial Action Table provides the
dialing options to callers. Each digit a caller can dial is assigned a specific action
(function) in the Dial Action Table. The dial action used depends on the setting in
the active Call Routing Mailbox, which in turn depends on the Answer Table
setup.

By default, Call Routing Mailbox 1 uses Dial Action Table 1.
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Electra Elite IPK II
The block diagram below shows the default In-Mail Automated Attendant
configuration.
DIL to Voice Mail Master (200)
22-01-01 Incoming Call Trunk Setup
22-07-01 DIL Setup
In-Mail
Default
Automated Attendant Answering
Trunks Route to Answer Table 1
47-10-01 Answer Table Assignment
Answer Table 1
47-11 Answer Table Options
Schedule 1 or Default Mailbox
All calls route to Call Routing Mailbox 1
47-12 Answer Schedules
Schedule 1 active M-F 8:30AM-5:00PM
Default Mailbox active all other times
47-11-05 Default Mailbox
Call Routing Mailbox 1
From a System Administrator mailbox,
record an Instruction Menu (SA + I) for
47-08 Call Routing Mailbox Options
the active Call Routing Mailbox.
Dial Action Table 1
Dial Action Table 1 Dialing Options:
Dial an extension number, or
47-13 Dial Action Tables
O for the operator
The Default Mailbox and Routing Hierarchy
The Default Mailbox provides routing for an Answer Table during periods when a
schedule is not in effect. By default, for example, Answer Table 1 Schedule 1 is active
Monday through Friday from 8:30 AM to 5:00 PM. The Default Mailbox for Answer
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Document Revision 1
Table 1 is active during all other times (i.e., evenings and weekends). Since Schedule
1 and the Default Mailbox both use Call Routing Mailbox 1, initially the routing is the
same 24 hours a day, 7 days a week. See Customizing an Answer Table below for
more.
When setting up your Answer Tables, keep in mind that a more specific type of routing
has priority over a less specific type of routing. When selecting which routing to follow
when there is more than one choice for a specific time, In-Mail will choose in the
following order:
1.
Date Schedule
2.
Day of Week Schedule
3.
Range of Days Schedule
4.
Default Mailbox
For example, a Date Schedule set up for Christmas day will have priority over any
other schedules in effect on December 25.
Customizing an Answer Table
Use the following examples as a guide when customizing your Answer Tables to meet
specific site requirements. Refer to Programming below for the specifics.
To set up daytime and evening/weekend answering (2 schedules):
In this example, use the Default Mailbox (Call Routing Mailbox 1) for evening/weekend
answering and specify a new Call Routing Mailbox for daytime answering.
1.
Change the Call Routing Mailbox for Answer Table 1, Schedule 1.
In 47-11 Program Entry, assign Call Routing Mailbox 2 to Answer Table 1,
Schedule 1. Use this setting for daytime answering.
2.
From a System Administrator's Mailbox, record an evening/weekend Instruction
Menu message for Call Routing mailbox 1.
This message plays to callers Monday through Friday from 5:00 PM to 8:30 AM
and on weekends.
3.
From a System Administrator's Mailbox, record a daytime Instruction Menu
message for Call Routing Mailbox 2.
This message plays to callers Monday through Friday from 8:30 AM to 5:00 PM.
To set up daytime, evening, and weekend answering (3 schedules):
This example builds on the example above, but adds a third schedule that will play just on
weekday evenings.
1.
Change the Call Routing Mailbox for Answer Table 1, Schedule 1.
In 47-11 Program Entry, assign Call Routing Mailbox 2 to Answer Table 1,
Schedule 1. As in the 2 schedule example, use this for daytime answering.
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Electra Elite IPK II
2.
Create a new schedule that will run only in the evenings.
In 47-11 Program Entry, create Schedule 2 for Answer Table 1 that will run
Monday through Friday from 5:00 PM to 11:00 PM. Assign Call Routing Mailbox
3 to this new schedule.
3.
From a System Administrator's Mailbox, record a late night/weekend Instruction
Menu Message for Call Routing mailbox 1.
This message will play Monday through Friday from 11:00 PM to 8:30 AM, as
well as on weekends.
4.
From a System Administrator's mailbox, record the weekday Instruction Menu
Message for Call Routing Mailbox 2.
This message will play Monday through Friday from 8:30 AM to 5:00 PM.
5.
From a System Administrator's Mailbox, record the weekday evening Instruction
Menu Message for Call Routing Mailbox 3.
This message will play Monday through Friday from 5:00 PM to 1:00 PM
Related Features
Automated Attendant
The Answer Table determines how the Automated Attendant answers calls.
Call Routing Mailbox
The Call Routing Mailbox provides the dialing instructions (Dial Action Table) and
announcements to Automated Attendant Callers.
Dial Action Table
The Dial Action Table defines the dialing options for the Call Routing Mailbox chosen by
the Answer Table, which in turn provides those options to Automated Attendant callers.
Programming
1.
Assign Answer Tables to trunks.
47-10-01
Answer Table Assignment (Answer Table)
Assign an Answer Table (1-8) to each trunk that the Automated Attendant
should answer.
By default, all trunks are assigned to Answer Table 1.
2.
Set up the Automated Attendant to answer trunk calls.
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22-02-01
Incoming Call Trunk Setup
Assign Service Type 4 to each trunk you want to be a DIL. Make a separate
entry for each Night Service mode.
By default, trunks are Service Type 0 (Normal).
22-07-01
DIL Assignment
For each trunk you designated above, enter the In-Mail pilot number. Make
a separate entry for each Night Service mode.
By default, there are no DIL destinations programmed.
3.
Select the Answer Table you want to customize.
47-11
In-Mail Answer Table Options
Select the Answer Table you want to customize (1-8).
47-11-04
Next Answer Table (Next Answer Table)
If 10 Answer Schedules within an Answer Table are not sufficient, enter the
number of the Answer Table to which you want to link the selected table. In-
Mail treats the two linked tables as a single 20 entry Answer Table.
By default, Answer Tables are not linked.
47-11-03
Default Mailbox Category (Default MB Ctg) and 47-11-03 Default
Mailbox Number (Default MB Num)
Set the mailbox the Answer Table will use if no Answer Schedule is in effect.
By default, this option is Call Routing Mailbox 1 for Answer Table 1 and 0
(undefined) for all other Answer Tables.
4.
Setting up a Type 1 (Day of Week) schedule.
47-12
In-Mail Answer Schedules
Select the Schedule Entry you want to customize.
47-12-01
Schedule Type (Entryxx Schedule Type)
Enter 1 to make the Schedule Entry a Day of Week Schedule.
By default, Schedule Entry 1 of Answer Table 1 is a Range of Days (Type 2)
schedule. All other Schedule Entries are undefined.
47-12-02
Answering Mailbox Category (Entryxx MB Ctg) and 47-12-03
Answering Mailbox Number (Entryxx MB Num)
Select the Routing Mailbox (1-16) that will answer calls when this Schedule
Entry is active.
You can optionally assign a Subscriber Mailbox, Master Mailbox, or
Announcement Mailbox for this option.
By default, there are no Type 1 (Day of Week) schedules enabled.
47-12-04
Day of the Week (Entryxx Day)
Specify the day of the week the Schedule Entry should be active.
By default, there are no Type 1 (Day of Week) schedules enabled.
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47-12-08
Schedule Start Time (Entryxx Start Time)
Set the time of day the Schedule Entry should start on the day specified.
By default, there are no Type 1 (Day of Week) schedules enabled.
47-12-09
Schedule End Time (Entryxx End Time)
Set the time of day the Schedule Entry should stop on the day specified.
By default, there are no Type 1 (Day of Week) schedules enabled.
Type 1 (Day of Week) Example on page 3-61.
Review this example if you need help setting up your Schedule Entry.
5.
Setting up a Type 2 (Range of Days) schedule.
47-12
In-Mail Answer Schedules
Select the Schedule Entry you want to customize.
47-12-01
Schedule Type (Entryxx Schedule Type)
Enter 2 to make the Schedule Entry a Range of Days Schedule.
By default, Schedule Entry 1 of Answer Table 1 is a Range of Days (Type 2)
schedule. All other Schedule Entries are undefined.
47-12-02
Answering Mailbox Category (Entryxx MB Ctg) and 47-12-03
Answering Mailbox Number (Entryxx MB Num)
Select the Routing Mailbox (1-16) that will answer calls when this Schedule
Entry is active.
You can optionally assign a Subscriber Mailbox, Master Mailbox, or
Announcement Mailbox for this option.By default, Schedule 1 of Answer Table 1
uses Call Routing Mailbox 1. All other schedules are undefined.
47-12-05
Start Day (Entryxx Start Day)
Specify the day of the week the Schedule Entry should be become active
(start).
By default, Schedule 1 of Answer Table 1 starts on Monday (2). All other schedules
are undefined.
47-12-06
End Day (Entryxx End Day)
Specify the day of the week the Schedule Entry should become inactive.
By default, Schedule 1 of Answer Table 1 ends on Friday (6). All other schedules
are undefined.
47-12-08
Schedule Start Time (Entryxx Start Time)
Set the time of day the Schedule Entry should start on the day specified.
By default, Schedule 1 of Answer Table 1 starts at 8:30AM (08:30). All other
schedules are undefined.
47-12-09
Schedule End Time (Entryxx End Time)
Set the time of day the Schedule Entry should stop on the day specified.
By default, Schedule 1 of Answer Table 1 ends at 5:00PM (17:00).
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All other schedules are undefined.
Type 2 (Range of Days) Example on page 3-63
6.
Setting up a Type 3 (Date) schedule.
47-11
Program Entry
Select the Schedule Entry you want to customize.
47-12-01
Schedule Type (Entryxx Schedule Type)
Enter 3 to make the Schedule Entry a Date Schedule.
By default, Schedule Entry 1 of Answer Table 1 is a Range of Days (Type 2)
schedule. All other Schedule Entries are undefined.
47-12-02
Answering Mailbox Category (Entryxx MB Ctg) and 47-12-03
Answering Mailbox Number (Entryxx MB Num)
Select the Routing Mailbox (1-16) that will answer calls when this Schedule
Entry is active.
You can optionally assign a Subscriber Mailbox, Master Mailbox, or
Announcement Mailbox for this option.
By default, there are no Type 3 (Date) schedules defined.
47-12-04
Day of the Week (Entryxx Day)
47-12-05
Start Day (Entryxx Start Day)
47-12-07
Date (Entryxx Date)
Specify the date on which the Schedule Entry should become active (start).
By default, there are no Type 3 (Date) schedules defined.
47-12-08
Schedule Start Time (Entryxx Start Time)
Set the time of day the Schedule Entry should start on the date specified.
By default, there are no Type 3 (Date) schedules defined.
47-12-09
Schedule End Time (Entryxx End Time)
Set the time of day the Schedule Entry should stop on the date specified.
By default, there are no Type 3 (Date) schedules defined.
Type 3 (Date) Example on page 3-64
Review this example if you need help setting up your Schedule Entry.
Operation
Not applicable.
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Features

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Answering Machine Emulation
Description
A user's keyset can work like a home answering machine. This lets In-Mail screen
their calls, just like their answering machine at home. If activated, the extension's
incoming calls route to the user's Subscriber Mailbox. Once the mailbox answers, the
user hears two alert tones followed by the caller's incoming message.
The keyset user can select one of the following options:
J
Let the call go through to their mailbox.
J
Intercept the call.
Related Features
Subscriber Mailbox
Subscriber Mailbox users can take advantage of Answering Machine Emulation.
Programming
11-12-52 Live Monitoring
Set the dial access code used to enable this feature at the user telephone. At default
this code is not set.

This service code is used for In-Mail only.
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Operation
Personal Answering Machine Emulation (AME)
To enable Personal Answering Machine Emulation:
1. Press idle Speaker key and dial access code.
You can optionally press your Call Forward to Station key.
2. Dial 1 to have AME pick up all calls.
OR
Dial 2 to have AME pick up just outside calls.
3. Press Speaker to hang up.
4. Forward phone to In-Mail pilot number by pressing the Speaker key and choose from the follow-
ing dial access codes:
741 = Call Forward - Immediate
742 = Call Forward - Busy
743 = Call Forward - No Answer
744 = Call Forward - Busy/No Answer
745 = Call Forward - Both Ring
746 = Call Forwarding - Follow-Me
5. Dial Voice Mail master number.
6. Press Speaker to hang up.
To cancel Personal Answering Machine Emulation:
1. Press Speaker key and dial access code.
2. Dial 0 to cancel setting.
When Personal Answering Machine Emulation broadcasts your caller's voice, you can:
o
Do nothing to have the caller's message automatically recorded in your mailbox.
o
Lift the handset to intercept the call.
o
Press Speaker to stop the broadcast and send the call directly to your mailbox.
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Auto Attendant Do Not Disturb
Description
When a subscriber enables Auto Attendant Do Not Disturb, Automated Attendant
calls to their extension go directly to their mailbox. Their phone will not ring for calls
from the Automated Attendant. You can optionally enable Auto Attendant Do Not
Disturb from system programming. A subscriber typically turns on Auto Attendant Do
Not Disturb when they need to work uninterrupted at their desk by outside callers sent
from the Automated Attendant.
Keep in mind that Auto Attendant Do Not Disturb will not block Intercom calls from co-
workers or any other type of outside call not routed through the Automated Attendant.
For example, with Automated Attendant Do Not Disturb enabled, Direct Inwards Lines
and transferred outside calls to an extension work normally.
Related Features
Call Forward to a Mailbox
If a subscriber has calls forwarded immediately to his mailbox, Auto Attendant Do Not
Disturb is not necessary.
Greeting
A subscriber does not have to have a greeting recorded to activate Auto Attendant Do Not
Disturb.
Programming
1.
Enable Auto Attendant Do Not Disturb From Your Subscriber Mailbox.

See Operation below.
2.
Optionally enable Auto Attendant Do Not Disturb from System Programming.
47-02-09
Auto Attendant Do Not Disturb (Auto-ATT DND)
Enter 1 (Yes) to enable Auto Attendant Do Not Disturb.
By default, this option is disabled (0).
Operation
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Recording a Multiple Greeting and Setting Up Auto Attendant Do Not Disturb
[Keyset Soft Key]
Log onto Subscriber Mailbox.
G (4)
Access the Mailbox Greeting options.
[Greet]
In-Mail does the following:
o
Plays a summary of your current settings.
o
Displays the status of your active Greeting (1-3).
[GREETING n: RECORDED], or
[GREETING n: NOT REC]
o
Shows the Auto Attendant Do Not Disturb status.
[AUTO-ATTENDANT DND: OFF], or
[AUTO-ATTENDANT DND: ON]
o
Provides soft keys for each of the 3 greetings.
[Gr1]
[Gr2]
[Gr3]
Select a Greeting (which also makes it active).
(1)[Gr1]
(2)[Gr2]
(3)[Gr3]
L (5)
Listen to the active greeting (if recorded).
[Lstn]
R (7)
Record a new greeting (if not recorded), or rerecord the
current greeting.
[Rec]
Record at the tone, then press # when done.
*
Pause or restart recording.
[Resume]
[Pause]
E (3)
Erase the greeting.
[Cncl]
#
End the recording.
[Done]
Erase the currently recorded greeting (if any).
[Erase]
#
Go back to the Mailbox Greeting options.
[Exit]
Change Auto Attendant Do Not Disturb.
O (6)
Turn Auto Attendant Do Not Disturb off or on.
[AUTO-ATTENDANT DND: ON]
[AUTO-ATTENDANT DND: OFF]
#
Go back to mailbox Main Menu.
[Exit]
0
Plays Help message.
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Auto Erase or Save
Description
When a mailbox user listens to a new message completely and then exits the mailbox,
In-Mail either automatically saves or erases the message. The setting of this option
depends on subscriber preferences.
When the subscriber chooses the Auto Erase option, he can review messages and
retain only those messages he elects to save. When the subscriber chooses the Auto
Save option, he is assured that In-Mail automatically saves all messages when he
exits the mailbox.
Auto Save Example:
N In-Mail alerts the subscriber to new messages by a Message Waiting Lamp.
N The subscriber presses L to listen to a portion of each message and then exits his
mailbox.
N If a subscriber chooses the Auto Save option, In-Mail saves partially listened-to
messages but does not illuminate the message waiting lamp for those messages.
In-Mail saves all the messages and turns off the message waiting lamp.
N If you hang up while listening to a new message, In-Mail automatically saves the
message as a new message.
Related Features
Not applicable.
Programming
1.
Set up Auto Erase or Save for a Subscriber Mailbox:
47-02-05
Auto Erase/Save of Messages (Auto Erase/Save)
Select 1 (Save) to save the message; 0 (Erase) to erase the message.
By default, the Subscriber Mailbox will save (1) the message.
Operation
Not applicable.
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Auto Time Stamp
Description
After a Subscriber Mailbox user listens to a message, In-Mail can optionally announce
the time and date the message was left. The Subscriber can enable Auto Time Stamp
from their mailbox, or you can optionally enable in from system programming. Auto
Time Stamp helps if the subscriber needs to know the time and date of each message
they receive without taking any extra steps. With Auto Time Stamp turned on, In-Mail
automatically announces the date, time, and (optionally) the caller's number at the
end of each message. With Auto Time Stamp turned off, the subscriber must dial
TI (84) while listening to a message to get the same information.
Related Features
Mailbox Options Menu
Auto Time Stamp is available on the Mailbox Options Menu.
Time and Date
In-Mail uses the IPK II Time and Date.
Time and Date Stamp
An extension can listen to a message and dial a code to hear the time the message was
sent.
Programming
1.
Enable Auto Time Stamp from your Subscriber Mailbox.
See Operation information below.
2.
Optionally Enable Auto Time Stamp from System Programming.
47-02-11
Auto Time Stamp (Auto Time Stamp)
Enter 1 (Yes) to enable Auto Time Stamp.
]By default, Auto Time Stamp is disabled (0).
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Operation
Turning Auto Time Stamp On or Off
[Keyset Soft Key]
Log onto Subscriber Mailbox.
OP
Access the Mailbox Options Menu.
(67)
[Not applicable.]
AT
Access Auto Time Stamp.
(28)
[Time]
In-Mail plays a summary of your Auto Time Stamp setting.
By default, Auto Time Stamp is turned off.
O (6)
Turn Auto Time Stamp on or off.
[On]
[Off]
#
Go back to the Mailbox Options Menu.
[Exit]
0
Plays Help message.
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Automated Attendant
Description
The Automated Attendant answers outside calls on each trunk, according to the time
of day and day of the week. The Answer Table is an integral part of the Automated
Attendant. The Automated Attendant can automatically answer the phone system
incoming calls, play an Instruction Menu message, and provide dialing options to
callers. There are 3 major Automated Attendant components:
J
Answer Tables
The Answer Table determines how the Automated Attendant answers outside
calls on each trunk, according to the time of the day and day of the week. The
Answer Table divides the time of day and day of the week into individual
schedules, which in turn assign a Call Routing Mailbox to each call. When a
specific schedule is not in effect, the Answer Table uses its Default Mailbox to
determine routing.

By default, all trunks use Answer Table 1. Answer Table 1 has a single schedule that runs
Monday through Friday from 8:30AM to 5:00PM.
J
Call Routing Mailbox
A Call Routing Mailbox is a mailbox associated with an individual Answer Table
schedule or the Default Mailbox. It specifies which dialing options (Dial Action
Table) are available to callers. It also provides the Instruction Menu to callers
which typically greets the callers and describes the dialing options.

By default, Answer Table 1 has a single schedule that runs Monday through Friday from
8:30AM to 5:00PM. This schedule and the Default Mailbox both use Call Routing
Mailbox 1.
J
Dial Action Table
Once the Automated Attendant answers, the Dial Action Table provides the
dialing options to callers. Each digit a caller can dial is assigned a specific action
(function) in the Dial Action Table. The dial action used depends on the setting in
the active Call Routing Mailbox, which in turn depends on the Answer Table
setup.

By default, Call Routing Mailbox 1 uses Dial Action Table 1.
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Related Features
Answer Tables
Determines how the Automated Attendant answers outside calls on each trunk.
Call Routing Mailbox
The mailbox associated with an Answer Table that specifies the dialing options (Dial
Action Table) and Instruction Menu that announcements are available to Automated
Attendant callers.
Dial Action Table
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer
Table.
Fax Detection
The Automated Attendant can route outside calls to the company fax machine.
Multiple Company Greetings
One In-Mail system can provide individual greetings and dialing options for several
companies.
Programming
1.
Assign Answer Tables to trunks.
47-10-01
Answer Table Assignment (Answer Table)
Assign an Answer Table (1-8) to each trunk that the Automated Attendant
should answer.
By default, all trunks are assigned to Answer Table 1.
2.
Set up the Automated Attendant to answer trunk calls.
22-02-01
Incoming Call Trunk Setup
Assign Service Type 4 to each trunk you want to be a DIL. Make a separate
entry for each Night Service mode.
By default, all trunks are Service Type 0 (Normal).
22-07-01
DIL Assignment
For each trunk you designated as a DIL above, enter the In-Mail pilot
number. Make a separate entry for each Night Service mode.
By default, there are no DIL destinations programmed.
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3.
Set up the Answer Tables.
Turn to Answer Tables on page 2-23 for more.

By default, all trunks use Answer Table 1. Answer Schedule 1 is active and runs
continuously.
4.
Set up the Call Routing Mailboxes.
Turn to Call Routing Mailbox on page 2-51 for more.

The active schedule (Answer Table 1, Answer Schedule 1) uses Call Routing Mailbox 000.
5.
Set up the Dial Action Tables.
Turn to Dial Action Table on page 2-63 for more.

By default, Call Routing Mailbox 000 uses Dial Action Table 1.
6.
Set the maximum message length for Automated Attendant callers leaving a
message in a mailbox.
47-01-03
Subscriber Message Length (Subs Msg Length)
This sets the maximum message length (1-4095 seconds) for outside
Automated Attendant callers accessing a mailbox via a LOGON or GOTO
command.
The default setting is 120 seconds.
47-01-04
Non-Subscriber Message Length (Mbox Msg Length)
This sets the maximum message length (1-4095 seconds) for outside
Automated Attendant callers leaving a message in a Subscriber Mailboxes.
The default setting is 120 seconds.
Operation
Using the Automated Attendant
For the outside caller:
After Automated Attendant answers, voice prompts will instruct you which digits to dial.
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Automated Attendant Transfer
Description
An extension user can transfer a trunk call to the Automated Attendant to enable an
outside caller to use the Automated Attendant dialing options.

Extensions cannot call or be transferred to the In-Mail Automated Attendant.
Related Features
Automated Attendant
The Automated Attendant can automatically answer the phone system incoming calls,
play an Instruction Menu message, and provide dialing options to callers.
Programming
No additional programming required.
Operation
Automated Attendant Transfer
To transfer an outside call to the Automated Attendant:
1. While on an outside call, press Hold.
2. Dial the voice mail master number (e.g., 200).
3. Hang up.
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Automatic Routing for Rotary Dial Callers
Description
If an Automated Attendant caller doesn't dial any digits, In-Mail will automatically route
that caller to a specified option (such as the operator or a mailbox). This lets rotary
phone users stay on the line to leave a message or have their call processed. Without
Automatic Routing for Rotary Dial Callers, rotary callers would not be able to use the
Automated Attendant.
Related Features
Guest Mailbox
Consider routing rotary dial callers to a Guest Mailbox to collect messages.
Programming
1.
Program the Dial Action Table Timeout function.
47-13
In-Mail Dial Action Tables
Since rotary dial callers can not dial DTMF digits, the Timeout function
provides routing.
By default, TIMEOUT is an Unscreened Transfer (UTRF) to the operator (101).
Operation
Not applicable.
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Call Forward to a Mailbox
Description
A subscriber can easily forward calls to his Subscriber Mailbox by pressing the
Message key instead of dialing an extension as the forwarding destination. With Call
Forward to a Mailbox, the subscriber is assured that when he is unavailable to answer
calls, those calls are saved in Voice Mail.
Unlike with Extension Hunting to Voice Mail, the Call Forward to a Mailbox feature
allows the subscriber to choose when and how to send unanswered calls to voice
mail.
Call Forwarding a Subscriber's Direct Inward Line to their Mailbox
The following table describes how In-Mail handles a subscriber's Direct Inward Line
when it is Call Forwarded to the mailbox. The routing occurs when the caller dials a
digit while listening to the recorded or default mailbox greeting.
Dialing Options while Listening to a Subscriber Mailbox Greeting
47-02-13
47-02-14 Next Call
Digit
Dialing
Action
Routing Mailbox
Dialed
Option
Undefined
No
0
Caller hears, "That is an invalid entry," and the greeting
repeats.
1-9
#
In-Mail hangs up.
*
Caller skips greeting and can immediately start
recording.
1-16 (valid Call Routing
No
0
Caller follows 0 action in Next Call Routing Mailbox.
Mailbox)
1-9
Caller hears, "That is an invalid entry," the greeting
repeats, and the caller is asked to leave a message.
#
Caller routes to the Next Call Routing Mailbox and hears
its Instruction Menu.
*
Caller skips greeting and can immediately start
recording.
1-16 (valid Call Routing
Yes
0
Caller follows key's action in Next Call Routing Mailbox.
Mailbox)
1-9
#
Caller routes to the Next Call Routing Mailbox and hears
its Instruction Menu.
*
Caller skips greeting and can immediately start
recording.
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Log Onto a Subscriber Mailbox while Listening to the Greeting
A subscriber who wishes to log onto his mailbox while listening to his greeting must
have the option set in Next Call Routing Mailbox. To allow this capability, for example:
J
Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
J
While listening to their greeting, the subscriber can dial:
N # (to route to their Next Call Routing Mailbox), then
N # and their mailbox number to log onto their mailbox.
By default, this option is provided in Call Routing Mailbox 1. Additionally, the
subscriber can enable a Security Code to prevent unauthorized logons.
Related Features
Auto Attendant Do Not Disturb
When enabled, Auto Attendant Do Not Disturb automatically sends all calls from the
Automated Attendant to the subscriber's mailbox.
Message Forward
A subscriber can forward a message in their Subscriber Mailbox to a co-worker.
Next Call Routing Mailbox
The setting of the Next Call Routing Mailbox and Dialing Option options determine the
digits a caller can dial while listening to the recorded or default mailbox greeting.
Programming
1.
Set how long an unanswered call will ring before forwarding.
24-02-03
Delayed Call Forwarding Time
For type 2 and type 4 forwarding, an unanswered call will forward after this
interval.
This timer applies to transferred trunk calls, Direct Inward Lines, and
Intercom calls.
By default, this interval is 10 seconds.
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Operation
Call Forward to your Mailbox
To forward your calls to your mailbox:
1.
Press the Speaker key (or lift the handset at the single line telephone) and
choose from the following dial access codes:
741 = Call Forward - Immediate
742 = Call Forward - Busy
743 = Call Forward - No Answer
744 = Call Forward - Busy/No Answer
745 = Call Forward - Both Ring
746 = Call Forwarding - Follow-Me
2.
Dial Voice Mail master number.
3.
Press Speaker to hang up (or hang up handset at the single line telephone).
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Call Routing Mailbox
Description
The Call Routing Mailbox, associated with an Answer Table, specifies which dialing
options (Dial Action Table) and announcements are available to Automated Attendant
callers. By default, In-Mail provides 8 Call Routing Mailboxes (1-8). However, you can
assign any of the 16 Routing Mailboxes as a Call Routing Mailbox. The Call Routing
Mailbox is an integral part of the Automated Attendant. The Automated Attendant can
automatically answer the telephone system's incoming calls, play an Instruction Menu
message, and provide dialing options to callers. There are 3 major Automated
Attendant components:
J
Answer Tables
The Answer Table determines how the Automated Attendant answers outside
calls on each trunk, according to the time of the day and day of the week that
the call is ringing. The Answer Table divides the time of day and day of the week
into individual schedules, which in turn assign a Call Routing Mailbox to each
call. When a specific schedule is not in effect, the Answer Table uses its Default
Mailbox to determine routing.

By default, all trunks use Answer Table 1. Answer Table 1 has a single schedule that runs
Monday through Friday from 8:30AM to 5:00PM.
J
Call Routing Mailbox
A Call Routing Mailbox is a mailbox associated with an individual Answer Table
schedule or the Default Mailbox. It specifies which dialing options (Dial Action
Table) are available to callers. It also provides the Instruction Menu to callers
which typically greets the callers and describes the dialing options.

By default, Answer Table 1 has a single schedule that runs Monday through Friday from
8:30AM to 5:00PM. This schedule and the Default Mailbox both use Call Routing
Mailbox 53

1.
J
Dial Action Table
Once the Automated Attendant answers, the Dial Action Table provides the
dialing options to callers. Each digit a caller can dial is assigned a specific action
(function) in the Dial Action Table. The dial action used depends on the setting in
the active Call Routing Mailbox, which in turn depends on the Answer Table
setup.

By default, Call Routing Mailbox 1 uses Dial Action Table 1.
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Related Features
Answer Tables
The Call Routing Mailbox associates specific dialing options (Dial Action Table) with an
Answer Table.
Automated Attendant
The Automated Attendant can automatically answer the telephone system's incoming
calls, play an Instruction Menu message, and provide dialing options to callers.
Call Routing Mailbox
The Call Routing Mailbox provides the dialing instructions (Dial Action Table) and
announcements to Automated Attendant Callers.
Dial Action Table
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer
Table.
Master Mailbox
Master Mailboxes can provide an additional 16 Call Routing Mailboxes.
System Administrator
The System Administrator can record the Instruction Menu for a Call Routing Mailbox. See
Operation below.
Programming
1.
Set up the Call Routing Mailbox.
47-07-01
Routing Mailbox Active (Mailbox Active)
Enter 1 (Yes) to enable the selected Routing Mailbox.
By default, all Routing Mailboxes are enabled (1).
47-07-02
Routing Mailbox Type (Mailbox Type)
Enter 1 to assign the mailbox as a Call Routing Mailbox.
By default, Routing Mailboxes 1-8 are Call Routing Mailboxes and 9-16 are
Announcement Mailboxes.
2.
Record an Instruction Menu for the Call Routing Mailbox:
See Operation below.

The default Instruction Menu is: "If you are calling from a touch tone phone..."
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3.
Assign Dial Action Table to provide dialing options for this Call routing Mailbox:
47-08-01
Dial Action Table (Dial Action Table)
Enter the Dial Action Table (e.g., 1) that will provide the dialing options.
By default, all Call Routing Mailboxes use Dial Action Table 1.
4.
Change the amount of time Automated Attendant callers have to dial options:
See Automated Attendant on page 2-39 for more.
47-08-03
Time Limit for Dialing Commands (Dialing Timeout)
Enter the new timeout duration (0-99 seconds).
By default, Automated Attendant callers have 5 seconds to dial commands.
In the event the timeout duration is exceeded or is not programmed, the
following actions occur:
H
When a Timeout action is programmed, the call routes to that destination.
H
When a Timeout action is not programmed, the Instruction Menu repeats 3
times and then In-Mail hangs up.
5.
Set the Maximum Length of Instruction Menus:
47-01-03
Subscriber Message Length (Subs Msg Length)
This sets the maximum message length (1-4095 seconds) for Instruction
Menus.
The default setting is 120 seconds.
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Operation
Recording an Instruction Menu for a Call Routing Mailbox
[Keyset Soft Key]
Log onto System Administrator's mailbox.
SA (72)
Access System Administrator options.
[Not applicable.]
I (4)
Select Instruction Menus.
[Instr]
Enter the Call Routing Mailbox number (001-008).
L (5)
Listen to the current Instruction Menu (if any).
[Lstn]
#
Exit listen mode.
R (7)
Record a new Instruction Menu.
[Rec]
Record message.
*
Pause or restart recording.
[Resume]
[Pause]
E (3)
Erase recording.
[Cncl]
#
Exit recording mode.
[Done]
E (3)
Erase the Instruction Menu.
[Erase]
#
Go back to the System Administrator options.
[Exit]
#
Go back to the System Administrator options.
[Exit]
0
Plays Help message.
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Caller ID
Description
Caller ID is a telephone company service that provides an extension with a caller's
number and optional name. With Caller ID, the display keyset user knows who's
calling before they pick up the call. When used with In-Mail, Caller ID enables the
Make Call feature for outside calls. After listening to a voice message, the subscriber
can dial MC to return the call without knowing the callers phone number.
Related Features
Make Call
An extension user can listen to a voice message and dial a code to return the call without
knowing the caller's phone number. Make call to an outside telephone number requires
Caller ID.
Screened Transfer
Screened Transfers from the Automated Attendant provide Caller ID data only after the
user answers the call.
Unscreened Transfer
Unscreened Transfers from the Automated Attendant provide Caller ID data while the call
is ringing.
Programming
Be sure the telephone system is configured to pass
Caller ID to the In-Mail voice mail ports.
No additional programming is required to enable Caller ID in In-Mail. Following is a list
of the basic Caller ID programs.
1.
Be sure the telco provides Caller ID to the connected telephone system.
2.
Check your telephone system programming to be sure the telephone system is
set up to receive Caller ID and pass it to the In-Mail voice mail ports.
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14-01-22
Basic Trunk Data Setup - Caller ID to Voice Mail
Enter 1 (Yes) to enable this option.
By default, this option is disabled.
14-02-10
Analog Trunk Data Setup - Caller ID
Enable (1) a trunk's ability to receive Caller ID data.
By default, a trunk's ability to receive Caller ID data is disabled (0).
20-09-02
Class of Service Options (Incoming Call Service) - Caller ID Display
Enter 1 (Yes) to enable the Caller ID display at an extension.
This option does not apply to In-Mail Voice Mail Ports (extensions 343-350).
By default, this option is disabled.
20-06-01
Class of Service for Extensions
Assign Class of Service to extensions.
By default, extension 101 has Class of Service 15. All other extensions have Class
of Service 1.
Operation
Not applicable.
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Caller ID with Return Call
Description
See Make Call on page 2-149.
Related Features
See Make Call on page 2-149.
Programming
See Make Call on page 2-149.
Operation
See Make Call on page 2-149.
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Calling the Automated Attendant
Description
Automated Attendant callers can use various In-Mail features and then return to the
Automated Attendant for additional dialing options. This lets the caller dial other
extensions, leave messages for co-workers, or use other Automated Attendant
features. The features below describe several ways to return to the Automated
Attendant.
Automated Attendant Transfer
An extension user can transfer their trunk call to the Automated Attendant so the outside
caller can use the Automated Attendant dialing options.
Next Call Routing Mailbox
The Next Call Routing Mailbox provides callers with additional dialing options after they
leave a message in a mailbox (depending on the setting of the Dialing Option).
Related Features
Refer to the features referenced in Description above.
Programming
Refer to the features referenced in Description above.
Operation
Refer to the features referenced in Description above.
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Dial Action Table
Description
The Dial Action Table defines the dialing options for the Call Routing Mailbox chosen
by the active Answer Table, which in turn provides those dialing options to Automated
Attendant callers. In-Mail provides 16 Dial Action Tables. The Dial Action Table is an
integral part of the Automated Attendant. The Automated Attendant can automatically
answer the telephone system's incoming calls, play an Instruction Menu message,
and provide dialing options to callers. There are 3 major Automated Attendant
components:
J
Answer Tables
The Answer Table determines how the Automated Attendant answers outside
calls on each trunk, according to the time of the day and day of the week that
the call is ringing. The Answer Table divides the time of day and day of the week
into individual schedules, which in turn assign a Call Routing Mailbox to each
call. When a specific schedule is not in effect, the Answer Table uses its Default
Mailbox to determine routing.

By default, all trunks use Answer Table 1. Answer Table 1 has a single schedule that runs
Monday through Friday from 8:30AM to 5:00PM.
J
Call Routing Mailbox
A Call Routing Mailbox is a mailbox associated with an individual Answer Table
schedule or the Default Mailbox. It specifies which dialing options (Dial Action
Table) are available to callers. It also provides the Instruction Menu to callers
which typically greets the callers and describes the dialing options.

By default, Answer Table 1 has a single schedule that runs Monday through Friday from
8:30AM to 5:00PM. This schedule and the Default Mailbox both use Call Routing
Mailbox 1.
J
Dial Action Table
Once the Automated Attendant answers, the Dial Action Table provides the
dialing options to callers. Each digit a caller can dial is assigned a specific action
(function) in the Dial Action Table. The dial action used depends on the setting in
the active Call Routing Mailbox, which in turn depends on the Answer Table
setup.

By default, Call Routing Mailbox 1 uses Dial Action Table 1.
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The following block diagram shows the default In-Mail Automated Attendant
configuration.
DIL to Voice Mail Master (200)
22-01-01 Incoming Call Trunk Setup
22-07-01 DIL Setup
In-Mail
Default
Automated Attendant Answering
Trunks Route to Answer Table 1
47-10-01 Answer Table Assignment
Answer Table 1
47-11 Answer Table Options
Schedule 1 or Default Mailbox
All calls route to Call Routing Mailbox 1
47-12 Answer Schedules
Schedule 1 active M-F 8:30AM-5:00PM
Default Mailbox active all other times
47-11-05 Default Mailbox
Call Routing Mailbox 1
From a System Administrator mailbox,
record an Instruction Menu (SA + I) for
47-08 Call Routing Mailbox Options
the active Call Routing Mailbox.
Dial Action Table 1
Dial Action Table 1 Dialing Options:
Dial an extension number, or
47-13 Dial Action Tables
O for the operator
Dial Action Table Options
The following table summarizes the Dial Action Table dial (key) actions and their
associated features.
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Dial Action Table Key Action Summary
Feature
Action
Description
Reference
Screened Transfer (1)
Screened
TRF
Allows an Automated Attendant caller to place a Screened Transfer to an
Transfer on
extension. In-Mail calls (screens) the destination to see if the call can go through.
page 2-209
Unscreened Transfer (2)
Unscreened
UTRF
Allows an Automated Attendant caller to place an Unscreened Transfer to an
Transfer on
extension.In-Mail transfers the call the destination and then hangs up.
page 2-237
Quick Message with Greeting (3)
Quick Message
REC1
Allows an Automated Attendant caller to leave a Quick Message at an extension.
on page 2-199
The caller will hear the extension's personal greeting.
Quick Message without Greeting (4)
Quick Message
REC2
Allows an Automated Attendant caller to leave a Quick Message at an extension.
on page 2-199
The caller will not hear the extension's personal greeting
Log Onto Voice Mail (5)
Log Onto Voice
LOGON
Allows an Automated Attendant caller to log onto a mailbox, either directly or one
Mail on page
of their choosing.
2-135
Hang Up (6)
Hang Up on
Hang Up
In-Mail says "Goodbye" and hangs up.
page 2-121
Go to a Mailbox, (7)
Go To A
GOTO
Allows an Automated Attendant caller to route to another mailbox.
Mailbox on
page 2-103
Undefined Routing (0)
Not applicable
UND
This action provides no routing.
Related Features
Automated Attendant
The Automated Attendant can automatically answer the telephone system's incoming
calls, play an Instruction Menu message, and provide dialing options to callers.
Answer Tables
Determines how the Automated Attendant answers outside calls on each trunk.
Call Routing Mailbox
The mailbox associated with an Answer Table that specifies which dialing options (Dial
Action Table) and announcement are available to Automated Attendant callers.
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Programming
1.
Assign a Dial Action Table to each active Call Routing Mailbox.
47-08-01
Dial Action Table (Dial Action Table)
The Call Routing Mailbox uses the Dial Action Table assignment to provide
dialing options to callers.
The default Call Routing Mailboxes (1-8) use Dial Action Table 1.
2.
Customize the Dial Action Table options.
47-13
In-Mail Dial Action Tables
The default Dial Action Table dialing options are:
Dial Action Table Default Settings
Key
Dial Action Table 1
Dial Action Tables 2-16
0
UTRF to 101
UND
(Unscreened Transfer to operator)
(Undefined)
1
UTRF to XXX
UND
(Unscreened Transfer to operator)
(Undefined)
2
UND
UND
(Undefined)
(Undefined)
3
UTRF to XXX
UND
(Unscreened Transfer to user-dialed extension)
(Undefined)
4
UND
UND
(Undefined)
(Undefined)
5
UND
UND
(Undefined)
(Undefined)
6
UND
UND
(Undefined)
(Undefined)
7
UND
UND
(Undefined)
(Undefined)
8
UND
UND
(Undefined)
(Undefined)
9
HNGUP
UND
(Hangup)
(Undefined)
*
REC1 to IXXX
UND
(Quick Message with Greeting to user-dialed extension)
(Undefined)
#
LOGON to IXXX
UND
(Logon to user-dialed mailbox)
(Undefined)
Timeout
UTRF to 101
UND
(Unscreened Transfer to operator)
(Undefined)
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3.
Set the time limit for dialing commands for the Automated Attendant caller.
47-08-03
Time Limit for Dialing Commands (Dialing Timeout)
Enter the Time Limit for Dialing Commands interval (0-5 seconds).
By default, the interval is 5 seconds.
If the caller waits too long to dial:
Ì
When the associated Dial Action Table has a Timeout action
programmed, the caller routes to that destination.
Ì
When the associated Dial Action Table does not have a
Timeout action programmed, the Instruction Menu repeats 3
times and then In-Mail hangs up.
Operation
Not applicable
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Directory Dialing
Description
Directory Dialing allows an Automated Attendant caller to reach an extension by
dialing the first few letters in the extension user's name. With Directory Dialing, the
caller does not have to remember the extension number of the person they wish to
reach -- just their name. Here's how Directory Dialing works:
1.
When the Automated Attendant answers, it sends the call to a Directory Dialing
Mailbox. (Optionally, the caller may be asked to dial a digit to access Directory
Dialing.)
2.
The Directory Dialing Mailbox plays the Directory Dialing Message (recorded by
the System Administrator) which asks the caller to dial letters for the name of
the person they wish to reach.
3.
The caller dials the letters for the person's name plus #. They can dial by first
name or last name, depending on how the Directory Dialing Message was
recorded and the Directory Dialing Mailbox was set up.
4.
In-Mail searches the list of programmed extension names for a match of the
caller-entered letters.
5.
Voice prompts announce the first three matches, and allow the caller to dial a
digit (1-3) to reach one of the announced matches. Additionally, the caller can
dial 4 to hear additional matches (if any).
6.
The caller dials the digit for the extension they wish to reach, and In-Mail sends
the call to that extension. The call is sent as a Screened or Unscreened transfer,
depending on programming.
For callers to use Directory Dialing, the system must have a name programmed for
each extension (up to 12 characters, A-Z, using upper and lower case letters). Each
extension should also have a name recorded in their Subscriber Mailbox. In addition,
each extension used by Directory Dialing must be installed and must have their
Subscriber Mailbox active.
The Directory Dialing Mailbox can be a Routing Mailbox assigned as a Directory
Dialing Mailbox or a Master Mailbox assigned as a Directory Dialing Mailbox. See Use
a Routing Mailbox for Directory Dialing on page 2-70 below or Use a Master Mailbox
for Directory Dialing on page 2-73 for more.
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Related Features
Directory Dialing Mailbox
A Directory Dialing Mailbox is the type of mailbox required to implement Directory Dialing.
System Administrator
Only the System Administrator can record the Directory Dialing Message.
Programming
Use a Routing Mailbox for Directory Dialing
1.
Set up the Directory Dialing Mailbox.
47-07-01
Routing Mailbox Active (Mailbox Active)
Select the Routing Mailbox you want to assign as a Directory Dialing
Mailbox (1-16) and enter 1 (Yes - enabled) to make the mailbox active.
By default, all Routing Mailboxes are active.
47-07-02
Routing Mailbox Type (Mailbox Type)
Enter 4 to make the selected Routing Mailbox a Directory Dialing Mailbox.
By default, there are no Routing Mailboxes assigned as Directory Dialing
Mailboxes.
2.
Set up the name programming and enter names.
47-01-16
Name Format (Name Format)
Determine how extension names should be entered in 15-01-01 Extension
Name or via the telephone. The options are 0 (first name followed by last
name) or 1 (last name followed by first name).
By default, the system expects names to be entered as first name followed by last
name (0).
15-01-01
Extension Name (Ext Name)
Enter the name for each extension. Refer to 47-01-16 Name Format for
name format.
By default, there are no names entered.
47-15-03
Extension Name Match (Name Match)
Select the portion of the extension name on which the Directory Dialing
Mailbox should route. Enter 0 for first; 1 for last. This option allows for dial-
by-first-name and dial-by-last-name Directory Dialing.
For example, if 47-01-16 Name Format is 0 and the name in 15-01-01
Extension Name is entered as first name followed by last name, enter 1 in
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this option to set up last name dialing.
By default, the Directory Dialing Mailbox routes on the first portion of the name
(0).
3.
Set up Directory Lists to control which extensions Directory Dialing can access.
47-02-15
Directory List (Directory List)
Select the Directory List to which the extension belongs. The entries are 1-8
(for lists 1-8), 0 (for no list), or * (for all lists). Directory Dialing to the
extension can occur only if the list entry matches the setting in 47-15-02
Directory List Number to Use for the Directory Dialing Mailbox.
By default, extensions are not included in a Directory List (0).
47-15-02
Directory List Number to Use (Directory List)
The Directory Dialing Mailbox can route calls only to the members of the
Directory List specified in this option. The entries are 1-8 (for lists 1-8).
By default, the Directory Dialing Mailbox uses list 1.
4.
Specify the required number of letters of the employee name the caller must
dial.
47-15-01
Minimum Number of Letters Required (Min Num Letters)
Specify how many letters of an employee's name the caller must dial to use
Directory Dialing. If the caller dials less than the specified minimum number
of letters, In-Mail cannot route the call. The entries are 1-3 (1-3 letters).
By default, callers must dial at least 1 letter of the employee's name (1).
5.
Select Screened or Unscreened Transfer call routing, when Directory Dialing
finds a name match.
Unscreened Transfer
47-15-04
Unscreened or Screened Transfer (Transfer Option)
Enter 1 to route the call as an Unscreened Transfer.
By default, In-Mail routes the call as a Screened Transfer (0).
Screened Transfer
47-15-04
Unscreened or Screened Transfer (Transfer Option)
Enter 0 to route the call as a Screened Transfer.
By default, In-Mail routes the call as a Screened Transfer (0).
47-15-05
Screened Transfer Timeout (Scrn Trf Timeout)
Set how long a Screened Transfer from the Directory Dialing Mailbox will
ring an unanswered extension before recalling. The entries are 1-255
seconds or 0 for no recall.
By default, the Screened Transfer Timeout interval is 15 seconds.
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6.
Change the amount of time Directory Dialing callers have to dial letters.
47-15-06
Time Limit for Dialing Commands (Dialing Timeout)
Enter the new timeout duration (0-99 seconds).
If the caller waits too long to dial, the Directory Dialing Message repeats.
By default, Directory Dialing callers have 5 seconds to dial letters.
7.
Record a Directory Dialing Message.
See Operation below.
The Directory Dialing Message is the Instruction Menu for the Routing
Mailbox programmed as a Directory Dialing Mailbox.
By default (without a custom message recorded), the Directory Dialing Message is,
"Please enter one or more letters of the person's name, then press the pound key."
47-01-04
Non-Subscriber Message Length (Mbox Msg Length)
This option sets the maximum message length (1-4095 seconds) for
Instruction Menus.
By default, this option is 120 seconds.
8.
Enable or disable the ability of the Directory Dialing Mailbox to detect and route
incoming faxes.
47-15-07
Fax Detection (Fax Detection)
Enter 1 to enable Fax Detection; 0 to disable. If enabled, when the Directory
Dialing Mailbox detects incoming fax CNG tone, it routes the call to the fax
extension specified in 47-01-06 Fax Extension.
See Fax Detection on page 2-89 for more.
By default, Fax Detection is disabled (N).
9.
Enable the Directory Dialing Mailbox caller to dial 0 for other options or # to
return to the Automated Attendant.
47-15-08
Next Call Routing Mailbox (Next CR Mbox)
Assign a Next Call Routing Mailbox (1-16) to the Directory Dialing Mailbox.
To remove an assignment, press Hold.
Once assigned, dialing # returns to the Automated Attendant. Dialing 0
follows the 0 action of the Next Call Routing Mailbox.
By default, there is no Next Call Routing Mailbox assigned.
10.
Enable Directory Dialing Mailbox to directly answer an outside call.
Make sure the active Answer Table uses the Call Routing Mailbox
programmed as a Directory Dialing Mailbox.
See Answer Tables on page 2-23 for more.
By default, Answer Table 1 routes to Routing Mailbox 000, which is a Call Routing
Mailbox.
11.
Enable callers to access Directory Dialing from a Dial Action Table action.
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Make sure you have an action in the active Dial Action Table that is a GOTO
to the Directory Dialing Mailbox.
See Dial Action Table on page 2-63 for more.
By default, there are no actions assigned as a GOTO to a Directory Dialing
Mailbox.
Use a Master Mailbox for Directory Dialing
1.
Set up the Directory Dialing Mailbox.
47-03-01
Master Mailbox Active (Mailbox Active)
Select the Master Mailbox you want to assign as a Directory Dialing Mailbox
(1-16) and enter 1 (Yes - enabled) to make the mailbox active.
By default, all Master Mailboxes are inactive (0).
47-03-02
Master Mailbox Number (Mailbox Number)
Enter the mailbox number for the Master Mailbox. This number must
correspond to a Department Group pilot number set up in 11-07-01
Department Group Pilot Numbers.
When using a Master Mailbox as an additional resource (for example, as an
extra Directory Dialing Mailbox), you can perform the following actions:
H
Assign a pilot number to an unused Department Group in 11-07-01
Department Group Pilot Numbers.
H
Set up the Master Mailbox in 47-03 using this pilot number.
H
When 47-03 programming is complete, remove the pilot number
assignment in 11-07-01 Department Group Pilot Numbers.
By default, there are no Master Mailbox numbers assigned.
47-03-03
Master Mailbox Type (Mailbox Type)
Enter 4 to make the selected Master Mailbox a Directory Dialing Mailbox.
By default, all Master Mailboxes are set up as Subscriber Mailboxes (3).
2.
Set up the name programming and enter names.
47-01-16
Name Format (Name Format)
Determine how extension names should be entered in 15-01-01 Extension
Name or via the telephone. The options are 0 (first name followed by last
name) or 1 (last name followed by first name).
By default, the system expects names to be entered as first name followed by last
name (0).
15-01-01
Extension Name (Ext Name)
Enter the name for each extension. The format you use should follow the
setting of 47-01-16 Name Format.
By default, there are no names entered.
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47-14-03
Extension Name Match (Name Match)
Select the portion of the extension name on which the Directory Dialing
Mailbox should route. Enter 0 for first; 1 for last. This option allows for dial-
by-first-name and dial-by-last-name Directory Dialing.
For example, if 47-01-16 Name Format is 0 and the name in 15-01-01
Extension Name is entered as first name followed by last name, enter 1 in
this option to set up last name dialing.
By default, the Directory Dialing Mailbox routes on the first portion of the name
(0).
3.
Set up Directory Lists to control which extensions Directory Dialing can access.
47-02-15
Directory List (Directory List)
Select the Directory List to which the extension belongs. The entries are 1-8
(for lists 1-8), 0 (for no list), or * (for all lists). Directory Dialing to the
extension can occur only if the list entry matches the setting in 47-14-02
Directory List Number to Use for the Directory Dialing Mailbox.
By default, extensions are not included in a Directory List (0).
47-14-02
Directory List Number to Use (Directory List)
The Directory Dialing Mailbox can route calls only to the members of the
Directory List specified in this option. The entries are 1-8 (for lists 1-8).
By default, the Directory Dialing Mailbox uses list 1.
4.
How many letters of the employee's name must the caller dial?
47-14-01
Minimum Number of Letters Required (Min Num Letters)
Specify how many letters of an employee's name the caller must dial to use
Directory Dialing. If the caller dials less than the specified minimum number
of letters, In-Mail cannot route the call. The entries are 1-3 (1-3 letters).
By default, callers must dial at least 1 letter of the employee's name (1).
5.
Specify the call routing as a Screened or Unscreened Transfer when Directory
Dialing finds a name match.
Unscreened Transfer
47-14-04
Unscreened or Screened Transfer (Transfer Option)
Enter 1 to route the call as an Unscreened Transfer.
By default, In-Mail routes the call as a Screened Transfer (0).
Screened Transfer
47-14-04
Unscreened or Screened Transfer (Transfer Option)
Enter 0 to route the call as a Screened Transfer.
By default, In-Mail routes the call as a Screened Transfer (0).
47-14-05
Screened Transfer Timeout (Scrn Trf Timeout)
Set how long a Screened Transfer from the Directory Dialing Mailbox will
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ring an unanswered extension before recalling. The entries are 1-255
seconds or 0 for no recall.
By default, the Screened Transfer Timeout interval is 15 seconds.
6.
To change the amount of time Directory Dialing callers have to dial letters:
47-14-06
Time Limit for Dialing Commands (Dialing Timeout)
Enter the new timeout duration (0-99 seconds).
If the caller waits too long to dial, the Directory Dialing Message repeats.
By default, Directory Dialing callers have 5 seconds to dial letters.
7.
To record a Directory Dialing Message:
See Operation below.
The Directory Dialing Message is the Instruction Menu for the Master
Mailbox programmed as a Directory Dialing Mailbox.
By default (without a custom message recorded), the Directory Dialing Message is,
"Please enter one or more letters of the person's name, then press the pound key."
47-01-04
Non-Subscriber Message Length (Mbox Msg Length)
This option sets the maximum message length (1-4095 seconds) for
Instruction Menus.
By default, this option is 120 seconds.
8.
Enable or disable the ability of the Directory Dialing Mailbox to detect and route
incoming faxes.
47-14-07
Fax Detection (Fax Detection)
Enter 1 to enable Fax Detection; 0 to disable. If enabled, when the Directory
Dialing Mailbox detects incoming fax CNG tone, it routes the call to the fax
extension specified in 47-01-06 Fax Extension.
See Fax Detection on page 2-89 for more.
By default, Fax Detection is disabled (N).
9.
Enable the Directory Dialing Mailbox caller to dial 0 for other options or # to
return to the Automated Attendant:
47-14-08
Next Call Routing Mailbox (Next CR Mbox)
Assign a Next Call Routing Mailbox (1-16) to the Directory Dialing Mailbox.
To remove an assignment, press Hold.
Once assigned, dialing # returns to the Automated Attendant. Dialing 0
follows the 0 action of the Next Call Routing Mailbox.
By default, there is no Next Call Routing Mailbox assigned.
10.
Enable the Directory Dialing Mailbox to directly answer an outside call.
Make sure the active Answer Table uses the Master Mailbox programmed
as a Directory Dialing Mailbox.
See Answer Tables on page 2-23 for more.
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By default, Answer Table 1 routes to Routing Mailbox 000, with is a Call Routing
Mailbox.
11.
Enable callers to access Directory Dialing from a Dial Action Table action:
Make sure you have an action in the active Dial Action Table that is a GOTO
to the Directory Dialing Mailbox.
See Dial Action Table on page 2-63 for more.
By default, there are no actions assigned as a GOTO to a Directory Dialing
Mailbox.
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Operation
Recording a Directory Dialing Message
[Keyset Soft Key]
Log onto System Administrator's mailbox.
SA
Access System Administrator options.
(72)
[Not applicable]
I (4)
Select Instruction Menus.
[Instr]
Enter the Directory Dialing Mailbox number.
L (5)
Listen to the current Directory Dialing Message (if
any).
[Lstn]
#
Exit listen mode.
R (7)
Record a new Directory Dialing Message.
[Rec]
Record message.
*
Pause or restart recording.
[Resume]
[Pause]
E (3)
Erase recording.
[Cncl]
#
Exit recording mode.
[Done]
E (3)
Erase the Directory Dialing Message.
[Erase]
#
Go back to the System Administrator options.
[Exit]
#
Go back to the System Administrator options.
[Exit]
0
Plays Help message.
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Using Directory Dialing
To use Directory Dialing:
1.
After the Automated Attendant answers, wait for the Directory Dialing Message.
o
The Automated Attendant may ask you to dial a digit for Directory Dialing.
2.
Dial the letters that correspond to the name of the person you wish to reach + #.
o
The Directory Dialing Message will tell you how many letters you need to dial, and
whether you should enter the person's first name or last name.
o
To exit Directory Dialing without selecting a name, just dial #.
3.
The Automated Attendant will announce the name matches, and tell you which digit
to dial (1-3) to reach each of the announced names.
o
To hear additional name matches (if any), dial 4 instead.
4.
Once you make your selection, the Automated Attendant will route your call to the
name you select.
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Dialing Options Available while Entering a Name
The following table shows the dialing options available to the caller while they are
entering a name into a Directory Dialing Mailbox.
J
By default, the caller can dial the digits 2-9 to enter the name or dial # to return
to the Automated Attendant.
J
If a Next Call Routing Mailbox is specified, the caller can dial the digits 2-9 to
enter a name, dial 0 to follow the 0 action of the Next Call Routing Mailbox, or
dial # to route directly to the Next Call Routing Mailbox.
Directory Dialing Mailbox Name Entry Options
(Options available while entering a name)
47-14-08 or 47-15-08:-
Dialed
Next Call Routing
Action
Digit
Mailbox Setting
1
Not applicable
Entry is ignored.
2-9
Not applicable
Interprets the digit as a letter and waits about 20
seconds for additional input (i.e., more letters or a
# to conclude name entry). If no additional digits
are dialed for 10 seconds, the Directory Dialing
Message repeats and then In-Mail hangs up.
0
UND (Not assigned)
Repeats the Directory Dialing Message (to make
a new name entry) each time the caller dials the
digit.
1-16 (valid Call Routing
Caller routes according to the 0 action of the Next
Mailbox)
Call Routing Mailbox's Dial Action Table.
*
Not applicable
Repeats the Directory Dialing Message (to make
a new name entry) each time the caller dials the
digit.
#
UND (Not assigned)
Routes to the Automated Attendant (i.e., back to
the Call Routing Mailbox that initially answered
the call).
1-16 (valid Call Routing
Routes to the Next Call Routing Mailbox and
Mailbox)
plays that mailbox's Instruction Menu.
Timeout
UND (Not assigned)
Repeats the Directory Dialing Message (to make
a new name entry) up to two times and then
hangs up.
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Dialing Options Available for duplicate Employee Names
If the name the caller enters is used by more than one employee, In-Mail lets the
caller select the employee to which they want to talk. The caller can dial 1, 2 or 3 to
select the employee from the first three name matches, or dial 4 to hear additional
name matches.
J
By default, the caller can also dial * to make a new entry or dial # to return to the
Automated Attendant.
J
If a Next Call Routing Mailbox is specified, the caller can also dial * to make a new
entry, dial 0 to follow the 0 action of the Next Call Routing Mailbox, or dial # to route
directly to the Next Call Routing Mailbox.
Directory Dialing Mailbox Routing Options
(Options available after a name is entered)
47-14-08 or 47-15-08 Next
Dialed
Call Routing
Action
Digit
Mailbox Setting
1-3
Not applicable
Route to the respective extension from the list
of up to three announced matches.
4
Not applicable
If more than three matches for the entered
name are found, provides access to the next
set of three matches.
5-9
Not applicable
Plays "That is an invalid entry" and repeats the
list of announced matches each time the caller
dials the digit.
0
UND (Not assigned)
Plays "That is an invalid entry" and repeats the
list of announced matches each time the caller
dials the digit.
1-16 (valid Call Routing
Caller routes according to the 0 action of the
Mailbox)
Next Call Routing Mailbox's Dial Action Table.
*
Not applicable
Repeats the Directory Dialing Message (to
make a new name entry) each time the caller
dials the digit.
#
UND (Not assigned)
Routes to the Automated Attendant (i.e., back
to the Call Routing Mailbox that initially
answered the call).
1-16 (valid Call Routing
Routes to the Next Call Routing Mailbox and
Mailbox)
plays that mailbox's Instruction Menu.
Timeout
UND (Not assigned)
Repeats the list of announced matches (up to
two times). If no response, repeats the
Directory Dialing Message (to make a new
name entry) up to three times and then hangs
up.
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Directory Dialing Mailbox
Description
A Directory Dialing Mailbox is the type of mailbox required to implement Directory
Dialing. A Directory Dialing Mailbox can be either a Routing Mailbox or a Master
Mailbox. The type you choose depends only on available resources and your
programming preference, since they work identically. See Directory Dialing on page
2-69 for more on how to set up a Directory Dialing Mailbox.
Related Features
Directory Dialing
Directory Dialing allows an Automated Attendant caller to reach an extension by dialing
the first few letters in the extension user's name.
System Administrator
Only the System Administrator can record the Directory Dialing Message.
Programming
1.
Assign a Routing Mailbox as a Directory Dialing Mailbox:
47-03-03
Master Mailbox Type (Mailbox Type)
Enter 4 to make the selected Routing Mailbox a Directory Dialing Mailbox.
By default, there are no Routing Mailboxes assigned as Directory Dialing
Mailboxes.
2.
Assign a Master Mailbox as a Directory Dialing Mailbox:
47-07-02
Routing Mailbox Type (Mailbox Type)
Enter 4 to make the selected Master Mailbox a Directory Dialing Mailbox.
By default, there are no Master Mailboxes assigned as Directory Dialing
Mailboxes.
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Operation
Turn to Directory Dialing on page 2-69 for more on how to use Directory Dialing and
record a Directory Dialing Message.
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Erasing All Messages
Description
The System Administrator can delete all messages in a Subscriber Mailbox. Erasing
All Messages is an administrator's maintenance tool. The administrator may need to
use this tool if an employee has left the company or has an excessive number of
messages stored in their mailbox. By deleting the unwanted messages, the
administrator can prevent the In-Mail recording capacity from being reached (which
would disable many of the In-Mail messaging features).
Related Features
Message Delete
A Subscriber Mailbox user can delete any messages left in their mailbox.
System Administrator
Only the System Administrator can delete messages in a co-worker's mailbox.
Programming
No additional programming required.
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Operation
Erasing All Messages System-Wide
[Keyset Soft Key]
Log onto System Administrator's mailbox.
SA
Access System Administrator options.
(72)
[Not applicable]
S (7)
Select Subscriber Mailbox Maintenance options.
[Subs]
Enter the number of the Subscriber Mailbox you want to maintain.
EA
Erase all Subscriber Mailbox messages.
(32)
[Msgs]
#
Go back to System Administrator options.
[Exit]
0
Plays Help message.
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Exiting a Mailbox
Description
A Subscriber Mailbox user can exit their mailbox by dialing a code, pressing a softkey
or by hanging up. After exiting, the subscriber can use their extension for normal call
processing.
Related Features
Not applicable
Programming
No additional programming required.
Operation
Exiting a Mailbox
[Keyset Soft Key]
To exit your mailbox:
Log onto Subscriber Mailbox.
XX
Exit your mailbox.
(99)
[Exit] + [Exit]
To exit and immediately return to your mailbox:
Log onto Subscriber Mailbox.
X#
Exit and return to your mailbox.
(9#)
[Exit] + [Return]
0
Plays Help message
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External Transfer
Description
External Transfer allows an Automated Attendant caller to automatically route to an
outside telephone number. To set this up, assign a Dial Action Table action as a UTRF
to a Common Abbreviated Dialing bin (e.g., #2000 + Pause for common bin 000).
When the Automated Attendant answers, the caller dials the digit and In-Mail
automatically routes them to the outside number contained in the bin. External
Transfer allows your callers to easily reach branch offices and important off-site
associates.
Related Features
Dial Action Table
External Transfer uses the active Dial Action Table to route an Automated Attendant caller
to an outside telephone number.
Programming
1.
Assign a Dial Action Table to each active Call Routing Mailbox.
47-08-01
Dial Action Table (Dial Action Table)
The Call Routing Mailbox uses the Dial Action Table assignment to provide
dialing options to callers.
The default Call Routing Mailboxes (1-8) use Dial Action Table 1.
2.
For an available key, set up a UTRF Dial Action Table option for External
Transfer.
47-13-01
Dial Action Table Actions: UTRF Action - Unscreened Transfer (2)
(UTRF)
The corresponding Number option should be #2 followed by the Common
Abbreviated Dialing bin, followed by two pauses (each pause entered by
pressing LK4).
H
Add additional pauses if the entire common bin does not dial out.
For example, to have External Transfer dial common bin 000, enter #2000
LK4 LK4.
This capability is not assigned by default.
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3.
Program the Common Abbreviated Dialing bin for External Transfer.
13-04-01
Abbreviated Dialing Number and Name or Service Code #2
The bin should contain just the outside telephone number you want External
Transfer to dial.
Refer to the IPK II Programming Manual for more.
There are no Common Abbreviated Dialing numbers stored by default.
4.
Enable Loop Supervision for the trunks you are going to use for External
Transfer.
14-01-13
Basic Trunk Data Setup - Loop Supervision
Enter 1 to enable Trunk to Trunk Transfer for each trunk to be used for
External Transfer.
By default, this option is enabled for all trunks.
5.
Enable Trunk-to-Trunk Transfer for all In-Mail extensions.
20-11-14
Class of Service Options (Hold/Transfer Service) - Trunk-to-Trunk
Transfer
For each In-Mail extension to be used for External Transfer, enter 0 to
enable Trunk-to-Trunk Transfer. (Entering 1 disables Trunk-to-Trunk
Transfer).
By default, Trunk-to-Trunk Transfer is enabled (0) for all In-Mail extensions.
20-06-01
Class of Service for Extensions
Assign Class of Service to extensions (1-15).
Operation
Operation is automatic once set up in programming.
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Fax Detection
Description
The Automated Attendant can detect incoming fax calls and transfer them to a fax
machine. With Fax Detection enabled, after the Automated Attendant answers a call it
listens for incoming fax CNG tone. If it detects the tone, it does an unscreened
transfer of the call to the specified company fax machine. The incoming fax then prints
out on the company fax machine. If you disable Fax Detection, the Automated
Attendant will not detect and route incoming fax calls.
Related Features
None
Programming
1.
Enable Fax Detection for the active Call Routing Mailbox.
47-08-04
Fax Detection
Enter 1 (Yes) to enable Fax Detection for the Call Routing Mailbox.
By default, this option is 0 (No).
2.
Specify the extension to which In-Mail should send a fax call when the
Automated Attendant detects fax CNG tone.
47-01-06
Fax Extension (Fax Extension)
Normally, this is the extension number of the analog port to which the fax
machine is connected.
By default, this option is undefined (entered by pressing Hold).
Operation
Not applicable
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Flexible Answering Schedules
Description
The Automated Attendant can answer outside calls with different announcements and
dialing options, depending on the time of day and day of week. For example, a
company can set up separate schedules for weekdays, evenings, weekends, and
specific holidays. Each schedule can play a different announcement to callers, as well
as provide them with unique dialing options. Once set up in programming, the
schedule operation is automatic.
The Flexible Answering Schedules are determined by the set up of the In-Mail Answer
Tables. See Answer Tables on page 2-23 for more.
Related Features
Answer Tables
Determines how the Automated Attendant answers outside calls on each trunk.
Automated Attendant
The Automated Attendant can automatically answer the telephone system's incoming
calls, play an Instruction Menu message, and provide dialing options to callers.
Call Routing Mailbox
The mailbox associated with an Answer Table that specifies which dialing options (Dial
Action Table) and announcements are available to Automated Attendant callers.
Dial Action Table
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer
Table.
Programming
1.
Determine which Answer Table answers each trunk.
47-10-01
Answer Table Assignment (Answer Table)
For each trunk, enter the number of the Answer Table that handles that
trunk's Automated Attendant calls. See Answer Tables on page 2-23.
By default, all trunks use Answer Table 1.
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Operation
Not applicable
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Flexible Call Routing
Description
The Automated Attendant provides outside callers with a wide variety of dialing
(routing) options, such as customized announcements. Use Flexible Call Routing to
eliminate or minimize the need for an operator or receptionist to handle outside calls.
There are 3 components to Flexible Call Routing.
J
Answer Tables
Determines how the Automated Attendant answers outside calls on each trunk
according to the time of day and day of the week.
J
Call Routing Mailbox
The mailbox associated with an Answer Table that specifies which dialing
options (Dial Action Table) and announcement are available to Automated
Attendant callers.
J
Dial Action Table
Defines the dialing options for the Call Routing Mailbox chosen by the active
Answer Table, which in turn provides those dialing options to Automated
Attendant callers.
Related Features
Answer Tables
Determines how the Automated Attendant answers outside calls on each trunk.
Automated Attendant
The Automated Attendant can automatically answer the telephone system's incoming
calls, play an Instruction Menu message, and provide dialing options to callers.
Call Routing Mailbox
The mailbox associated with an Answer Table that specifies which dialing options (Dial
Action Table) and announcement are available to Automated Attendant callers.
Dial Action Table
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer
Table.
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Programming
Refer to Automated Attendant on page 2-39 for more on how to set up your Flexible
Answering Schedules.
Operation
Not applicable
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Flexible Mailbox Numbering Plan
Description
Flexible Mailbox Numbering Plan allows you to customize site extension numbers and
be assured that In-Mail adapts to the new configuration. When you change a port
extension number, you can change the number of the mailbox assigned to that port to
match. There is no need to reprogram -- all of the options remain intact.
Related Features
Dial Action Table
Be sure the Dial Action Table actions accommodate the revised telephone system
numbering.
Programming
Flexible Numbering Plan Example
1.
Optionally change the number of digits in extension numbers.
11-01-01
System Numbering
Optionally change the number of digits required to reach each range of
extensions.
By default, 3-digit extension numbers are 100-199, 201-299.
By default, 4-digit extension numbers are 3301-3457.
2.
Change the extension number associated with a port.
11-02-01
Extension Numbering
Assign extension numbers to extension ports. The telephone programming
identity follows the port number, not the extension number.
By default, extension-to-port assignments are consecutive starting with 101 (e.g.,
port 1=extensin 101, port 2=extension 102, etc.).
3.
Change the mailbox number to match the new extension number.
47-02-02
Mailbox Number (Mailbox Number)
Change the mailbox number to match the number of the new extension.
By default, mailbox numbers are consecutively assigned for the first eight
mailboxes (mailbox 1=mailbox number 101, mailbox 2=mailbox number 102.)
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4.
Modify the Dial Action Tables to accommodate the new numbering.
Refer to TRF Action - Screened Transfer (1) (TRF) on page 3-68.
Optionally modify the active Dial Action Table actions for the new extension
numbers.
For example, to allow Automated Attendant callers to dial extension 5000,
for digit 5:
H
Change the Action to UTRF (2) or TRF (1).
H
Change the Data to XXXX.
By default (in the above example), the digit 5 is undefined.
2-Digit Extension Numbering Example
In-Mail Does Not Support 2-Digit Extension Numbers 10-16
When setting up 2-digit extension numbering in IPK II with In-Mail, do not use extensions
10-16. Although you can set up this application in 11-01-01 System Numbering and 11-02-
01 Extension Numbering, Subscriber Mailboxes assigned in 47-02-02 Mailbox Number will
not function. This is because mailboxes 1-16 are reserved for Routing Mailboxes and
cannot be reassigned.
The following example assigns a 2-digit extension number (26) to station port 6 and
enables the Subscriber Mailbox for extension 26. It also changes the * and # digits in
the active Dial Action Table to allow Quick Message and Remote Logon to the new 2-
digit extension.
1.
Enable 2-digit extension numbers 20-29.
11-01-01
System Numbering
In 11-01-01 Digit for the digit 2x, enter 2.
In 11-01-01 Type for the digit 2x, enter 2.
By default, the digit 1 is set up as a 3-digit extension number (100-199.
2.
Change the extension number for port 6 to 26.
11-02-01
Extension Numbering
For extension port 6, enter 26.
By default, extension port 6 is assigned to extension 106.
3.
Change the mailbox number to match the new extension number.
47-02-02
Mailbox Number (Mailbox Number)
For mailbox 6, assign mailbox number 26.
By default, mailbox 6 is assigned to mailbox number 106.
4.
Modify the Dial Action Tables to accommodate the new numbering.
Refer to TRF Action - Screened Transfer (1) (TRF) on page 3-68.
Make key 1 (digit 1) Action = UTRF (2) and Data = XX.
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Make key 11 (*) Action = REC1 (3) and Data = XX.
Make key 12 (#) Action = LOGON (5) and Data = IXX.
By default:
Key 1 is UTRF to XXX.
Key 11 is REC1 to IXXX.
Key 12 is LOGON to IXXX.
Operation
Not applicable
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Forced Unscreened Transfer
Description
A Subscriber can optionally convert Automated Attendant Screened Transfers to
Unscreened Transfers by enabling this option in the Mailbox user interface.
J
Calls from the Automated Attendant ring like other transferred calls and display
the incoming Caller ID data (if provided by telco and enabled in programming)
as the call is ringing.
J
As with Screened Transfers, unanswered calls route to the subscriber's greeting
(recorded or default) so the caller can leave a message. However, with
Unscreened Transfer the caller cannot dial 2 to reach the Next Call Routing
Mailbox options (if programmed).
Related Features
Dial Action Table
If enabled in the Subscriber Mailbox, In-Mail automatically converts any Screened
Transfers (TRFs) to the subscriber's extension to Unscreened Transfers (UTRFs).
Screened Transfer
After the Automated Attendant caller dials an extension, In-Mail calls (screens) the
destination extension to see if the transfer can go through.
Unscreened Transfer
After an Automated Attendant caller dials an extension, In-Mail immediately transfers the
call to the extension and hangs up.
Programming
1.
Enable Forced Unscreened Transfer for the Subscriber Mailbox.
47-02-10
Forced Unscreened Transfer (Forced UTRF)
Enter 1 (Yes) to enable this option to automatically convert Automated
Attendant Screened Transfers to Unscreened Transfers.
By default, this option is disabled (0).
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Operation
Not applicable
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Getting Recorded Help
Description
If a Subscriber Mailbox user dials an incorrect code or forgets what to dial while in
their mailbox, they can request help from the In-Mail voice prompts. Recorded Help
provides the user with a built-in, interactive user's guide. To get recorded help, the
user dials 0.
Related Features
None
Programming
No additional programming required.
Operation
Getting Recorded Help
Log onto your mailbox
0
Get recorded help.
o
Recorded help is always available from the Main Menu.
o
Recorded help may not be available at all levels.
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Go To A Mailbox
Description
An Automated Attendant caller can dial a digit to route to a Call Routing or
Announcement Mailbox. This is called the Go To (GOTO) action. The GOTO action
can route directly to a specific Call Routing or Announcement Mailbox, or allow the
Automated Attendant caller to go to a mailbox of their own choosing. Use the GOTO
action to set up a "tree" of Automated Attendant options.
The block diagram below shows how the Automated Attendant can provide the caller
with a tree of dialing options. Dialing 1 (GOTO 9) routes to Announcement Mailbox 9,
which plays the company directions. Dialing 2 (GOTO 2) routes to Call Routing
Mailbox 2, which is set up to give the caller single-digit dialing to Tech Service
technicians.
J
The Announcement Message for Announcement Mailbox 9 tells the caller how
to locate the company.
J
The Instruction Menu for Call Routing Mailbox 2 instructs the caller which digits
to dial for each technician. The Dial Action Table for Call Routing Mailbox 2
contains the TRF or UTRF actions to each technician's extension.
Automated Attendant
Company
Directions
1
GOTO 9
2
Announcement Mailbox 9
GOTO 2
Tech Service
Call Routing Mailbox 1
Technicians
Call Routing Mailbox 2
The GOTO action can also log into a Subscriber Mailbox, although the LOGON action
is normally reserved for this function.
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Related Features
Automated Attendant
The Automated Attendant can automatically answer the telephone system's incoming
calls, play an Instruction Menu message, and provide dialing options to callers.
Dial Action Table
The GOTO action is a Dial Action Table option.
Instruction Menu
Be sure the Instruction Menu for the active Call Routing Mailbox describes how to use the
GOTO action.
Programming
1.
Assign a GOTO action to the active Dial Action Table.
47-13-01
Dial Action Table Actions: GOTO Action - Go to Mailbox (7) (GOTO)
To have Automated Attendant callers dial a single digit to go to a Call
Routing or Announcement Mailbox, enter the mailbox number in the
corresponding Number option.
H
For example, to have key 1 go to Call Routing Mailbox 2, for key 1 enter
GOTO for the Action and 2 for the corresponding Number.
To have In-Mail require Automated Attendant callers to enter a Call Routing
or Announcement Mailbox to go to, enter XXX in the corresponding Number
option. The key you choose must represent the first digit in the mailbox
numbers.
H
For example, to allow callers to go to mailboxes 1-16, for key 0 enter
GOTO for the Action and XXX for the corresponding Number.
To log into any valid Call Routing or Subscriber Mailbox, enter IXXX in the
corresponding Number option.
H
For example, to allow callers to dial 1 plus any Call Routing or
Announcement Mailbox number to go to, for key 1 enter GOTO for the
Action and IXXX for the corresponding Number.
By default, there are no GOTO actions assigned.
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Operation
Using the Automated Attendant GOTO Action
For the outside caller:
After Automated Attendant answers, the voice prompts will instruct you on which digits to dial.
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Greeting
Description
A Subscriber Mailbox user can record a personalized greeting for his mailbox. Once
the greeting is recorded, callers hear a prerecorded personalized greeting rather than
a default message.
The recorded message can include the following:
J
Subscriber name
J
Personal message (such as "Hello - I am on vacation this week")
J
Instructions on leaving a message or using other mailbox options
J
Next Call Routing Mailbox options, if available
While listening to a mailbox greeting, a caller can dial * to immediately skip the
message.
Remote Greetings
A Subscriber Mailbox user can call into the Automated Attendant, access their
mailbox, and remotely record their mailbox greeting.
Following are two of the ways a user can do this:
J
After the Automated Attendant answers, dial a digit (typically #) followed by their
mailbox number. This method allows outside callers to log into their Subscriber
Mailboxes from outside the company. Once they log into their mailbox, the user
can dial G to record a greeting.
J
If an extension has a Direct Inward Line that is forwarded to voice mail, the
caller can dial # and log into their mailbox (instead of leaving a message). Once
they log into their mailbox, the user can dial G to record a greeting. This option
must be set up in the Next Call Routing Mailbox. To allow this capability, for
example:
N Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
N While listening to their greeting, the subscriber can dial:
# (to route to their Next Call Routing Mailbox), then
# and their mailbox number to log onto their mailbox.
N By default, this option is provided in Call Routing Mailbox 1. Additionally, the
subscriber should enable a Security Code for their mailbox to prevent
unauthorized logons.
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Multiple Greetings
In systems with Multiple Greetings, the mailbox subscriber can record up to three
separate greetings and make any one of the three active. When a caller leaves a
message in the subscriber's mailbox, they hear the active greeting. This allows the
subscriber, for example, to record separate greetings for work hours, after work, and
during vacation. Instead of revising the recording when they leave the office, they can
activate the "after work" greeting instead.
If an active greeting is not recorded, a caller hears, "At the tone, you can leave your
message for (extension number or name)."
Related Features
Auto Attendant Do Not Disturb
Auto Attendant Do Not Disturb sends Automated Attendant calls directly to a subscriber's
mailbox. Their phone will not ring for calls from the Automated Attendant.
Dial Action Table
The active Dial Action Table must have a LOGON action assigned to a key to enable
Remote Greeting.
Log Onto Voice Mail
A Subscriber Mailbox user can record their greeting after remotely logging onto In-Mail.
Security Code
To prevent unauthorized tampering, the subscriber should enable a Security Code for their
mailbox.
System Administrator
With Multiple Greetings, the System Administrator's Subscriber Maintenance EG (34)
option simultaneously erases all recorded greetings in a Subscriber Mailbox. Additionally,
the active greeting is reset to 1.
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Programming
1.
Set the maximum length of Subscribe Mailbox greetings.
47-01-03
Subscriber Message Length (Subs Msg Length)
Set the maximum length of Subscriber Mailbox greetings (1-4095 seconds).
This option also sets the maximum length of recorded messages for the
following:
H
Subscriber Mailbox users dialing RS to record and send a message.
H
Extension users leaving a message in a Subscriber Mailbox.
H
Outside Automated Attendant callers accessing a mailbox via a GOTO
command and then dialing RS to record and send a message.
H
Announcement Messages.
H
Call Routing Mailbox Instruction Menus.
By default, Subscriber Mailbox greetings are 120 seconds long maximum.
2.
Enable Remote Greeting by programming a LOGON action in the active Dial
Action Table.
47-13
In-Mail Dial Action Tables
To log directly into a specific Subscriber Mailbox, enter the mailbox number
in the corresponding Number option.
H
For example, to have key 4 log directly into Subscriber Mailbox 305, for
key 4 enter LOGON for the Action and 305 for the corresponding
Number.
To have In-Mail request Automated Attendant callers to select a Subscriber
Mailbox to log into, enter N in the corresponding Number option. The key
you choose must represent the first digit in the Subscriber Mailbox
numbers.
H
For example, to have the Automated Attendant request callers to enter
the number of the Subscriber Mailbox into which they wish to log, for
key 3 enter LOGON for the Action and N for the corresponding Number.
When callers dial 3, they hear, "Please enter your mailbox number."
To have In-Mail require Automated Attendant callers to enter a Subscriber
Mailbox to log into (without playing an announcement), enter XXX in the
corresponding Number option. The key you choose must represent the first
digit in the Subscriber Mailbox numbers.
H
For example, to allow callers to log onto mailboxes 101-199, for key 3
enter LOGON for the Action and XXX for the corresponding Number.
To log into any valid Subscriber Mailbox, enter IXXX in the corresponding
Number option.
H
For example, to allow callers to dial 1 plus any Subscriber Mailbox
number to log on, for key 1 enter LOGON for the Action and IXXX for
the corresponding Number.
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By default, key # Action = LOGON and Number = IXXX.
Operation
Recording a Multiple Greeting and Setting Up Auto Attendant Do Not Disturb
[Keyset Soft Key]
Log onto Subscriber Mailbox.
G (4)
Access the Mailbox Greeting options.
[Greet]
In-Mail does the following:
o
Plays a summary of your current settings.
o
Displays the status of your active Greeting (1-3).
[Greeting N: Recorded], or
[Greeting N: Not Rec]
o
Shows the Auto Attendant Do Not Disturb status.
[Auto-attendant Dnd: Off], or
[Auto-attendant Dnd: On]
o
Provides soft keys for each of the 3 greetings.
[Gr1]
[Gr2]
[Gr3]
Select a Greeting (which also makes it active).
(1)[Gr1]
(2)[Gr2]
(3)[Gr3]
L (5)
Listen to the active greeting (if recorded).
[Lstn]
R (7)
Record a new greeting (if not recorded), or rerecord
the current greeting.
[Rec]
Record at the tone, then press # when done.
*
Pause or restart recording.
[Resume]
[Pause]
E (3)
Erase the greeting.
[Cncl]
#
End the recording.
[Done]
Erase the currently recorded greeting (if any).
[Erase]
#
Go back to the Mailbox Greeting options.
[Exit]
Change Auto Attendant Do Not Disturb.
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Recording a Multiple Greeting and Setting Up Auto Attendant Do Not Disturb
(Continued)
O (6)
Turn Auto Attendant Do Not Disturb off or on.
[Auto-attendant Dnd: On]
[Auto-attendant Dnd: Off]
#
Go back to mailbox Main Menu.
[Exit]
0
Plays Help message.
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Group (Shared) Mailbox
Description
An extension use can share a Group Mailbox with co-workers for receiving and
sending messages. A Group Mailbox is helpful, for example, in a small office where
employees share telephones. The Group Mailbox has many of the features of a
Subscriber Mailbox, but it is not associated with a specific extension. In addition:
J
Any messages left in the Group Mailbox are available to all members of the
group.
J
To log onto the Group mailbox, a member of the group just presses their Group
Mailbox key.
J
A Group Mailbox can have a recorded greeting and name, just like any other
Subscriber Mailbox.
J
Other extension users can record and send messages to the Group Mailbox, as
well as Transfer calls to the Group Mailbox.
J
Automated Attendant callers can leave a Quick Message in the Group Mailbox.
For a brief overview of the features available at a Group Mailbox, review the Related
Features below. Then, go to the individual feature to find out how it operates and any
programming required to make it work.
Related Features
Automated Attendant
The Automated Attendant GOTO and LOGON actions (assigned to the active Dial Action
Table) can route callers to a Group Mailbox.
Auto Erase or Save
After a user listens to a message in their Group Mailbox, In-Mail can automatically erase
or save the message.
Greeting
A Group Mailbox can have a recorded greeting that plays to callers leaving a message.
Guest Mailbox
Guest Mailboxes also use mailboxes set up for virtual station ports.
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Listening to Messages
Review this feature to learn which features are available to a group member while
listening to messages.
Mailbox Name
A Group Mailbox can have a recorded name.
Make Call
A Make Call callback to a Group Mailbox routes to the virtual extension assigned as the
Group Mailbox number (e.g., 201). In order to answer Make Call callbacks, the group
members must have Call Coverage keys for that virtual extension.
A Group Mailbox user can use Make Call to return a call left in the Group Mailbox.
Main Menu
The Main Menu provides access to the features available to a Group Mailbox.
Message Listen Mode
Set the type of messages a user will listen to when they dial L (5) after logging into their
Group Mailbox.
Message Notification
Once activated, Message Notification dials a telephone number to let the user know they
have new messages in the Group Mailbox.
Message Playback Direction
Set the Group Mailbox message playback order.
Message Record
Review this feature to learn which features are available to a group member while
recording and sending a message.
Message Storage Limit
Set the maximum number of messages that can be left in the mailbox.
Next Call Routing Mailbox
The Next Call Routing Mailbox provides additional dialing options after a caller leaves a
message in a Group Mailbox.
Security Code
If enabled, a Group Mailbox caller must enter a security code before logging onto the
mailbox.
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Transfer to a Mailbox
To transfer an outside call to a Group Mailbox, an extension user presses Hold + Message
(or the Voice Mail key) + Dials the Group Mailbox Number + Speaker to hang up.
Programming
1.
Set up a virtual extension for the Group Mailbox.
11-04-01
Virtual Extension Numbering
Assign an unused extension number to an available virtual station port.
For example, assign extension 201 to virtual station port 1.
2.
Activate an unused mailbox for the virtual extension.
47-02-01
Mailbox Active (Mailbox Active)
Enter 1 to activate a mailbox for the virtual station port.
Choose a mailbox that will not likely be required for an installed extension
(e.g., 128).
By default, only mailboxes 1-8 are active.
3.
Assign a mailbox number to the mailbox you activated for the virtual extension.
47-02-02
Mailbox Number (Mailbox Number)
The mailbox number you choose should be the same as the virtual
extension number (e.g., 201).
By default, mailboxes 1-8 are assigned to extensions 101-108.
4.
Set up a Voice Mail key at every extension that will share the Group Mailbox.
15-07-01
Programming Function Keys
Use key code 77. The additional data should be the Group Mailbox number
(e.g., 201).
You can also use Service Code 751.
By default, there are no Voice Mail keys assigned. The Message key is assigned for
Voice Mail access.
5.
Set up a Call Coverage key for the virtual extension at each extension that
shares the Group Mailbox.
15-07-01
Programming Function Keys
Use key code *03. The additional data should be the Group Mailbox number
(e.g., 201).
You can also use Service Code 752.
This allows the extension user to answer Make Call callbacks to the Group
Mailbox.
By default, there are no Call Coverage keys assigned.
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15-09-01
Virtual Extension Ring Assignment
Set up the ringing for the extension's Call Coverage key. The key either ring
(1) or flash only (0).
Make a separate assignment for each Night Service mode.
By default, Call Coverage keys do not ring.
Operation
Using a Group Mailbox
To log onto your Group Mailbox:
1. Press the Voice Mail key for your Group Mailbox.
o
The key flashes fast when there a new messages in the Group Mailbox.
o
If you try to log onto your Group Mailbox while a co-worker is using it, you hear, "That mail-
box is busy."
2. Enter your security code (if required).
3. Any Voice Mail processing you do while in your Group Mailbox (such as deleting messages),
affects all members of the group.
To transfer your active call to a Group Mailbox:
1. Press Hold.
2. Press Message or your Voice Mail key.
3. Dial the Group Mailbox number (e.g., 201).
4. Press Speaker to hang up.
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Guest Mailbox
Description
An outside party can have their own Guest Mailbox mailbox for receiving and sending
messages. A Guest Mailbox is a Subscriber Mailbox that does not have an extension
associated with it. It is instead associated with a virtual extension. A Guest Mailbox
has many of the In-Mail features of a Subscriber Mailbox. A company visitor with a
Guest Mailbox could, for example:
J
Go to any extension, press Speaker + Dial the In-Mail master number (e.g.,
200), then dial their mailbox number.
J
Review their messages, leave messages for associates, or record a new
greeting for their mailbox.
J
Use many other features available to a Subscriber Mailbox.
For a brief overview of the features available at a Guest Mailbox, review the Related
Features below. Then, go to the individual feature to find out how it operates and any
programming required to make it work.
Related Features
Automated Attendant
The Automated Attendant GOTO and LOGON actions (assigned to the active Dial Action
Table) can route callers to a Guest Mailbox.
Auto Erase or Save
After a guest listens to a message in their Guest Mailbox, In-Mail can automatically erase
or save the message.
Greeting
A Guest Mailbox can have a recorded greeting that plays to callers leaving a message.
Listening to Messages
Review this feature to learn which features are available to the guest while listening to
messages.
Mailbox Name
A Guest Mailbox can have a recorded name.
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Make Call
A Make Call callback to a Guest Mailbox is helpful only if an extension has a Call
Coverage key for the virtual extension associated with the Guest Mailbox. Otherwise, the
callback cannot be answered.
A Guest Mailbox user can use Make Call to return a call left in the Guest Mailbox.
Main Menu
The Main Menu provides assess to the features available to a Guest Mailbox.
Message Listen Mode
Set the type of messages a guest will listen to when they dial L (5) after logging into their
Guest Mailbox.
Message Notification
Once activated, Message Notification dials a telephone number to let the user know they
have new messages in the Guest Mailbox.
Message Playback Direction
Set the Guest Mailbox message playback order.
Message Record
Review this feature to learn which features are available to the Guest Mailbox while
recording and sending a message.
Message Storage Limit
Set the maximum number of messages that can be left in the mailbox.
Next Call Routing Mailbox
The Next Call Routing Mailbox provides additional dialing options after a caller leaves a
message in a Guest Mailbox.
Security Code
If enabled, a Guest Mailbox caller must enter a security code before logging onto the
mailbox.
Transfer to a Mailbox
To transfer an outside call to a Guest Mailbox, the extension user presses Hold +
Message (or the Voice Mail key) + Dials the Guest Mailbox number + Speaker to hang up.
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Programming
1.
Set up a virtual extension for the Guest Mailbox.
11-04-01
Virtual Extension Numbering
Assign an unused extension number to an available virtual station port.
For example, assign extension 400 to virtual station port 1.
2.
Activate an unused mailbox for the virtual extension.
47-02-01
Mailbox Active (Mailbox Active)
Enter 1 to activate a mailbox for the virtual station port.
Choose a mailbox that will not likely be required for an installed extension
(e.g., 128).
By default, only mailboxes 1-8 are active.
3.
Assign a mailbox number to the mailbox you activated for the virtual extension.
47-02-02
Mailbox Number (Mailbox Number)
The mailbox number you choose should be the same as the virtual
extension number (e.g., 400).
By default, mailboxes 1-8 are assigned to extensions 101-108.
4.
Refer to Subscriber Mailbox on page 2-219 for additional details on Guest
Mailbox setup and operation.
Operation
Logging Onto a Guest Mailbox
To log onto a Guest Mailbox:
1. Press the Speaker key + Dial the In-Mail master number (e.g., 200).
2. When In-Mail answers, dial the Guest Mailbox number.
Logging Onto a Guest Mailbox from the Automated Attendant
To log onto a Guest Mailbox from the Automated Attendant:
1. After the Automated Attendant answers, dial # + The Guest Mailbox number.
o
This capability may be disabled in the Automated Attendant.
o
Your automated attendant may have GOTO or LOGON actions assigned to the Guest Mail-
box. Check with your Communications Manager.
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Transferring your call to a Guest Mailbox
To transfer your active call to a co-worker's mailbox:
1. Press Hold.
2. Press Message.
3. Dial the Guest Mailbox number.
4. Press Speaker to hang up.
o
To transfer a call to a co-worker's mailbox from a single line telephone, use the following
procedure:
Hookflash + Dial *8 + Dial the co-worker's mailbox + Hang up.
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Hang Up
Description
Hang Up is an Automated Attendant option that immediately hangs up the outside
call. When setting up a Dial Action Table, you may want to use Hang Up for unused
actions (rather than the caller hearing the standard error message). You might also
want to use the Hang Up action as the Timeout destination for callers that wait too
long to dial after the Automated Attendant answers.
Related Features
Automated Attendant
The Automated Attendant can automatically answer the telephone system's incoming
calls, play an Instruction Menu message, and provide dialing options to callers.
Dial Action Table
The Hang Up action is a Dial Action Table option.
Programming
1.
Assign the Hang Up action to an available Dial Action Table key.
47-13-01
In-Mail Dial Action Table Actions: Hang Up Action (6) (HNGUP)
When the outside caller dials the key programmed with the Hang Up action,
the Automated Attendant immediately hangs up.
By default, the digit 9 is assigned as a Hang Up action.
Operation
Not applicable
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Instruction Menu
Description
The Instruction Menu is the announcement that plays to Automated Attendant callers.
Normally, the Instruction Menu greets callers and provides them with the Automated
Attendant dialing options. The Instruction Menu is associated with the active Call
Routing Mailbox. Normally, you should have the System Administrator customize
(rerecord) the Instruction Menu to match the dialing options enabled in the site's Dial
Action Table. If a custom Instruction Menu is not recorded, the Automated Attendant
callers hear: "If you are calling from a touch tone phone, please dial the extension
number you wish to reach, or dial 0 for assistance. If you are calling from a rotary dial
phone, please stay on the line for assistance."
Related Features
Answer Tables
Determines how the Automated Attendant answers outside calls on each trunk.
Automated Attendant
The Answer Table determines how the Automated Attendant answers calls, and assigns
the Call Routing Mailbox to the call.
Call Routing Mailbox
The mailbox associated with an Answer Table that specifies which dialing options (Dial
Action Table) and Instruction Menu are available to Automated Attendant callers.
Dial Action Table
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer
Table.
Single Digit Dialing
An Automated Attendant caller can press a single key to route to an extension, route to
another destination, or use an In-Mail feature.
System Administrator
Only the System Administrator can record the Instruction Menu.
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Programming
Not applicable
Operation
Recording an Instruction Menu for a Call Routing Mailbox
[Keyset Soft Key]
Log onto System Administrator's mailbox.
SA (72)
Access System Administrator options.
[Not applicable]
I (4)
Select Instruction Menus.
[Instr]
Enter the Call Routing Mailbox number.
L (5)
Listen to the current Instruction Menu (if any).
[Lstn]
#
Exit listen mode.
R (7)
Record a new Instruction Menu.
[Rec]
Record message.
*
Pause or restart recording.
[Resume]
[Pause]
E (3)
Erase recording.
[Cncl]
#
Exit recording mode.
[Done]
E (3)
Erase the Instruction Menu.
[Erase]
#
Go back to the System Administrator options.
[Exit]
#
Go back to the System Administrator options.
[Exit]
0
Plays Help message.
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Leaving a Message
Description
An extension user or outside caller can leave a voice message in a co-worker's
mailbox if that extension is busy, unanswered, or in Do Not Disturb. Leaving a voice
message is a handy and efficient way to communicate with co-workers that avoids
post-it notes, message pads, and unnecessary email.
Additional Options While Leaving a Message
The following chart shows the additional dialing options a caller may have while
listening to the mailbox greeting prior to leaving a message. What happens depends
on the setting of the Next Call Routing and Dialing Option options.
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l
Dialing Options While Leaving a Message
47-02-14 Next Call
47-02-13 Dialing
Digit
Action
Routing Mailbox
Option
Dialed
Trunk Call
Intercom Call
Undefined
No
0
Caller hears, "That is an invalid entry," and the
greeting repeats.
1-9
#
In-Mail hangs up.
*
Caller skips greeting and can immediately
start recording.
1-16 (valid Call
No
0
Caller follows 0
Caller hears, "That is
Routing Mailbox)
action in Next Call
an invalid entry," and
Routing Mailbox.
the greeting repeats.
1-9
Caller hears, "That is an invalid entry," and the
greeting repeats.
#
Caller routes to the
In-Mail hangs up.
Next Call Routing
Mailbox and hears its
Instruction Menu.
*
Caller skips greeting and can immediately
start recording.
1-16 (valid Call
Yes
0
Caller follows key's
Caller hears, "That is
Routing Mailbox)
action in Next Call
an invalid entry," and
1-9
Routing Mailbox.
the greeting repeats.
#
Caller routes to the
In-Mail hangs up.
Next Call Routing
Mailbox and hears its
Instruction Menu.
*
Caller skips greeting and can immediately
start recording.
Related Features
Next Call Routing Mailbox
The Next Call Routing Mailbox provides callers with additional dialing options after they
leave a message in a mailbox (depending on the setting of the Dialing Option option).
Quick Message
Quick Message allows Automated Attendant callers to leave a message in a Subscriber
Mailbox.
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Programming
No additional programming required.
Operation
Leaving a Message for a Co-worker
To leave a message in the mailbox of an unanswered extension:
1. Press Message.
2. Leave message and hang up.
OR
Leave message and dial #.

Dialing # sends the message and hangs up.
Leaving a Message from Outside the Company
To leave a message in a mailbox:
1. Leave message and hang up.
OR
Leave message and dial #.

Dialing # may provide you with additional dialing options. This depends on how the called mailbox's
Next Call Routing Mailbox is set up.
To leave a message in an extension's mailbox, you can be:
o Transferred to an extension's mailbox by another user.
o Automatically routed to a mailbox when the called party does not answer or is unavailable.
o Sent to the mailbox from the Automated Attendant after dialing * plus the called party's mailbox
number.
o Routed from the Automated Attendant after dialing a uniquely programmed digit set up to send
you to an extension's mailbox.
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Listening to Messages
Description
While or after listening to a message, a Subscriber Mailbox user has many message
handling options from which to choose. The listening options let you quickly and
efficiently manage your voice mail messages, respond to the message sender, or
forward the message to a co-worker for additional handling. The following table shows
these options.
Message Listen Options
[Keyset Soft Key]
Option
Description
RE (73)
Record a reply.
[Not applicable]
See Message Reply on page 2-181.
MF (63)
Forward the message to another mailbox.
[Not applicable]
See Message Forward on page 2-163.
MC (62)
Make a call to the message sender.
[Not applicable]
See Make Call on page 2-149.
TI (84)
Hear the time and date the message was sent.
See Time and Date on page 2-229.
SA (72)
Save the message in your mailbox.
E (3)
Erase the message.
[Erase]
See Message Delete on page 2-161 for more.
L (5)
Listen to the next message.
[Next]
B (2)
Back up a few seconds.
BB (22)
Back up to the beginning of the message.
[Rpt]
G (4)
Go ahead a few seconds.
*
Pause/resume recording.
1N (16)
Select New Message List
[Not applicable]
See Message Listen Mode on page 2-167.
1S (17)
Select Saved Message List
[Not applicable]
See Message Listen Mode on page 2-167.
1A (12)
Select All Message List
[Not applicable]
See Message Listen Mode on page 2-167.
#
Exit the listen mode.
[Exit]
X (9)
Exit your mailbox.
Dial 0 while listening to hear the list of options.
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Notes:
If a subscriber's mailbox is set to Auto Save messages, In-Mail saves partially listened-to
messages but does not relamp the keyset for those messages. For example:
N A subscriber with new messages calls his mailbox.
N The subscriber presses L to listen to a portion of each message and then exits his
mailbox.
N In-Mail saves all the messages and turns off the message waiting lamp.
If you hang up before listening to the complete new message, In-Mail automatically retains
the message as a new message.
Telephone Display while Listening to a Message
While listening to a message, your telephone display shows you important information
about the message. This includes:
J
The caller's telephone number (if available).
J
The selected Message List.
J
The message number in the selected list.
J
The date and time the message was left.
Keyset Display
Caller's phone number
Currently selected
Message number (in
(requires Caller ID)
Message List
selected Message
Date message was left
Time message was left
Related Features
Auto Erase or Save
When a mailbox user completely listens to a new message and then exits their mailbox,
In-Mail will either automatically save or erase the message.
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Message Record
While recording a message, an Subscriber Mailbox user has many recording options from
which to choose.
Programming
1.
Set the Message Backup/Go Ahead Time.
47-01-05
Message Backup/Go Ahead Time (Msg Bkup/Adv Time)
This interval sets how far In-Mail backs up (1-60 seconds) when a mailbox
user dials B while recording or listening to their messages.
This interval also sets how far In-Mail jumps ahead (1-60 seconds) when a
user dials G while listening to messages.
By default, this interval is 5 seconds.
Operation
Listening to Messages
[Keyset Soft Key]
Log onto Subscriber Mailbox
L (5)
Access the Message Listen mode
[Lstn]
See Message Listen Options on page 2-129 for an explanation of the available
options.
0
Plays Help message
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Live Record
Description
Live Record allows a subscriber to record their active call as a new message in their
mailbox, which they can review later on. Live Record can be helpful when an
extension user is on a call that involves a lot of detail (such as a technical discussion
or extensive directions). Rather than taking notes as the call progresses, the user can
record the conversation and carefully review it later on. In-Mail broadcasts a beep and
a voice prompt to the callers as Live Record begins. After calling their mailbox, the
subscriber can save, edit, or delete the recorded conversation.
Caution
The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or
record telephone conversations or other sound activities, whether or not contemporaneous
with transmission, may be illegal in certain circumstances under federal or state laws. Legal
advice should be sought prior to implementing any practice that monitors or records any
telephone conversation. Some federal and state laws require some form of notification to all
parties to a telephone conversation, such as using a beep tone or other notification
methods or requiring the consent of all parties to the telephone conversation, prior to
monitoring or recording the telephone conversation. Some of these laws incorporate strict
penalties.
Related Features
Subscriber Mailbox
Live Record is only available to subscriber extensions.
Programming
1.
Assign a Voice Mail Record Key to the extension.
15-07-01
Programmable Function Keys
Assign a programmable key as a Voice Mail Record Key (code 78).
By default, there are no Voice Mail Record Keys assigned.
Optionally assign a Live Record One-Touch key.
H
To assign the key: Speaker + Dial 751 + Press key + Dial 78 + Speaker.
H
To use the key: While on a call press the One-Touch key.
By default, there are no Live Record One-Touch keys assigned.
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2.
Enable or disable the Live Record beep.
47-02-07
Recording Conversation Beep (Rec Conv Beep)
Enable (1) the Live Record beep.
By default, the beep is enabled (1).
45-01-06
Record tone Alert Tone Interval
Optionally set the repeat interval (0-64800 seconds) for the additional Live
Record beep provided by the telephone system. Entering 0 disables the
additional beep.
By default, the additional beep interval is 30 seconds (30).
3.
Set the maximum length of recorded conversations.
47-01-03
Subscriber Message Length (Subs Msg Length)
The length of a recorded conversation is 10 times this interval.
The range for this option is 1-4095 seconds.
Since the Live Record time cannot exceed 4095 seconds, any settings in
this option larger than 409 have no effect on the length of recorded
conversations.
By default, this option is 120 seconds. This means the default length of recorded
conversations is 1200 seconds (20 minutes).
Operation
Live Record
[Keyset Soft Key]
To record your active call in your mailbox:
1. Press your Voice Mail Record key.
o
You hear 2 beeps and your Voice Mail Record key flashes.
o
The beeps periodically repeat to remind you that you are recording.
o
You and your caller hear the voice prompt "recording."
Only one party on a call can use Live Record at any one time. This includes Intercom calls and
Conference calls.
To turn live record off:
1. Press your Voice Mail Record key.
o
Recording stops.
o
There are no options available while recording (such as pause, resume, and exit).
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Log Onto Voice Mail
Description
A subscriber can log onto their mailbox using a method that best suits their needs and
location. While at their own phone, the subscriber just presses a single key to log onto
their mailbox. To use their mailbox while at a co-worker's phone, the subscriber dials
the In-Mail master number, followed by their mailbox number (which is normally the
same as their extension number). If they are away from the office, the subscriber can
still use their mailbox by calling in through the Automated Attendant.
Local (On-site) Logon
An extension user can log onto their mailbox in the following ways:
J
Press their Message key to log onto their Subscriber Mailbox.
J
Dial the In-Mail master number (e.g., 200), followed by their mailbox number.
This method is typically used by Guest Mailbox users, as well as subscribers
attempting to log into their Subscriber Mailbox from a co-worker's phone.
Remote Log On
A Subscriber Mailbox user can call into the Automated Attendant and log onto their
mailbox. Following are two of the ways a user can do this:
J
After the Automated Attendant answers, dial a digit (typically #) followed by their
mailbox number. This method allows outside callers to log into their mailboxes
from outside the company. Once they log into their mailbox, they can use the
allowed features in the mailbox main menu.

To avoid unauthorized access to their mailbox, the user can enable his own unique
Security Code.
J
If an extension has a Direct Inward Line that voice mail picks up, the caller can
dial # during their greeting to log into their mailbox (instead of leaving a
message). This method allows subscribers to dial their own number and then
use the features of their mailbox. This capability must be set up in the user Next
Call Routing Mailbox.
For example:
N Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
N While listening to their greeting, the subscriber can dial:
# (to route to their Next Call Routing Mailbox), then
# and their mailbox number to log onto their mailbox.
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By default, this option is provided in Call Routing Mailbox 1. Additionally, the subscriber
should enable a Security Code for their mailbox to prevent unauthorized logons.
Related Features
Automated Attendant
The Automated Attendant allows Subscriber Mailbox users to log into their mailboxes.
Greeting
After remotely logging onto their mailbox, a subscriber mailbox user can remotely record
their greeting.
Guest Mailbox
A guest can log onto their mailbox by dialing the In-Mail master number followed by the
Guest Mailbox number.
Security Code
To avoid unauthorized access to their mailbox (particularly with Remote Log On), the user
should enable their own unique Security Code.
Subscriber Mailbox
A subscriber can log into their mailbox by pressing a key on their telephone, dialing the In-
Mail master number (followed by their mailbox number), or logging on through the
Automated Attendant.
Programming
1.
Log onto a mailbox through the Automated Attendant:
47-13-01
Dial Action Table Actions: LOGON Action - Log Onto Voice Mail (5)
(LOGON)
To log directly into a specific Subscriber Mailbox, enter the mailbox number
in the corresponding Number option.
H
For example, to have key 4 log directly into Subscriber Mailbox 305, for key
4 enter LOGON for the Action and 305 for the corresponding Number.
To have In-Mail request Automated Attendant callers to select a Subscriber
Mailbox to log into, enter N in the corresponding Number option. The key
you choose must represent the first digit in the Subscriber Mailbox
numbers.
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H
For example, to have the Automated Attendant request callers to enter the
number of the Subscriber Mailbox into which they wish to log, for key 3
enter LOGON for the Action and N for the corresponding Number. When
callers dial 3, they hear, "Please enter your mailbox number."
To have In-Mail require Automated Attendant callers to enter a Subscriber
Mailbox to log into (without playing an announcement), enter XXX in the
corresponding Number option. The key you choose must represent the first digit
in the Subscriber Mailbox numbers.
H
For example, to allow callers to log onto mailboxes 101-199, for key 3 enter
LOGON for the Action and XXX for the corresponding Number.
H
To enter an X, press LK2.
To log into any valid Subscriber Mailbox, enter IXXX in the corresponding
Number option.
H
For example, to allow callers to dial 1 plus any Subscriber Mailbox number
to log on, for key 1 enter LOGON for the Action and IXXX for the
corresponding Number.
H
To enter an I, press LK3.To enter an X, press LK2.
See Automated Attendant on page 2-39 for more on how to set up In-Mail to
answer outside calls.
By default, key # Action = LOGON and Number = None.
Operation
Logging Onto Your Mailbox
To log onto your Subscriber Mailbox:
Press Message.
-OR-
Press Voice mail key (PGM 15-07 or SC 751: 01 + Pilot e.g. 200).
-OR-
From an on-premise single line telephone, lift handset and dial *8.
To log onto your Guest Mailbox or your Subscriber Mailbox from a co-worker's extension:
Press the Speaker key + Dial the In-Mail master number (e.g., 200) + Dial your mailbox
number.
To log onto your Subscriber Mailbox from the Automated Attendant:
1. Wait for the Automated Attendant to answer.
2. Dial # and your mailbox number.

This option may be different in your system. Check with your Communications Manager.
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Mailbox Name
Description
A caller leaving a message in a Subscriber Mailbox can hear the mailbox's
prerecorded name instead of the mailbox number. The prerecorded Mailbox Name
gives the subscriber's mailbox that personal touch. Prior to leaving a message,
caller's will hear the name instead of the default "extension xxx" prompt. The recorded
name can be up to 10 seconds long.
Related Features
Subscriber Mailbox
A subscriber can record a name for their mailbox, or have the System Administrator
record one for them.
System Administrator
The System Administrator can record names for Subscriber Mailboxes.
Programming
Not applicable
Operation
Recording Your Mailbox Name
[Keyset Soft Key]
Log onto Subscriber Mailbox.
RN
Access the Mailbox Name Menu.
(76)
[Not applicable]
L (5)
Listen to the currently recorded name (if any).
[Lstn]
#
Exit listen mode.
R (7)
Record a new name.
[Rec]
Record message.
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Recording Your Mailbox Name
[Keyset Soft Key]
*
Pause or restart recording.
[Resume]
[Pause]
E (3)
Erase recording.
[Cncl]
#
Exit recording mode.
[Done]
E (3)
Erase the currently recorded name.
[Erase]
#
Go back to the Mailbox Main Menu.
[Exit]
0
Plays Help message.
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Recording or Erasing Co-worker's Names from a System Administrator's Mailbox
[Keyset Soft Key]
Log onto System Administrator's Mailbox.
SA
Access System Administrator options.
(72)
[Not applicable]
S (7)
Select Subscriber Mailbox Maintenance options.
[Subs]
Enter the number of the Subscriber Mailbox you want to maintain.
EN
Erase the mailbox name.
(36)
[Name]
N (6)
Record a new mailbox name.
[Not applicable]
L (5)
Listen to currently recorded name (if any).
[Lstn]
#
Exit listen mode.
R (7)
Record a new name.
[Rec]
Record message.
*
Pause or restart recording.
[Resume]
[Pause]
E (3)
Erase recording.
[Cncl]
#
Exit recording mode.
[Done]
E (3)
Erase the currently recorded name.
[Erase]
#
Go back to Subscriber Maintenance Menu.
[Exit]
#
Go back to System Administrator options.
[Exit]
0
Plays Help message.
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Mailbox Options Menu
Description
The Mailbox Options Menu is a sub-menu of a subscriber's Main Menu that provides
access to the Auto Time Stamp, Mailbox Security Code Delete, and Message
Notification features. The chart below summarizes these options. Auto Time Stamp
helps if the subscriber needs to know the time and date of each message they receive
without taking any extra steps. If mailbox security is not an issue, the subscriber can
delete their security code to simplify logging onto their mailbox.
Mailbox Options Menu
[Keyset Soft Key]
Option
Description
S (7)
Erase the mailbox's Security Code.
[Sec]
See Mailbox Security Code Delete on page 2-145.
N (6)
Set up Message Notification.
[Notif]
See Message Notification on page 2-169.
AT (28)
Enable or disable Auto Time Stamp.
[Time]
See Auto Time Stamp on page 2-37.
To hear the list of Mailbox Options, dial 0.
Related Features
Auto Time Stamp
In-Mail can optionally announce the time and date the message was left.
Mailbox Security Code Delete
The System Administrator can delete the security code for any Subscriber Mailbox.
Message Notification
Message Notification dials a telephone or pager number to let the user know they have
new messages in their mailbox.
Programming
No additional programming required.
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Operation
Accessing the Mailbox Options Menu
[Keyset Soft Key]
Log onto Subscriber Mailbox.
OP
Access the Mailbox Options Menu.
(67)
[Not applicable]
0
Plays Help message.
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Mailbox Security Code Delete
Description
The System Administrator can delete the security code for any Subscriber Mailbox.
This effectively unlocks the mailbox. If mailbox security is not necessary, deleting a
mailbox's security code speeds up mailbox logon. Without a security code, the
subscriber just presses their Message key to immediately log onto their mailbox.
Related Features
Mailbox Options Menu
Mailbox Security Code Delete is available on the Mailbox Options Menu.
Security Code
Subscriber Mailboxes can have Security Codes.
System Administrator
The System Administrator can delete a mailbox's security code.
Programming
No additional programming required.
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Operation
Deleting a Mailbox Security Code
[Keyset Soft Key]
Log onto System Administrator's Mailbox.
SA
Access System Administrator options.
(72)
[Not applicable]
S (7)
Select Subscriber Mailbox Maintenance options.
[Subs]
Enter the number of the Subscriber Mailbox you want to maintain.
S (7)
Erase the mailbox Security Code.
[Not applicable]
#
Go to the System Administrator Menu.
[Exit]
0
Plays Help message.
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Main Menu
Description
After a Subscriber Mailbox user logs into their mailbox, In-Mail provides them with the
Main Menu of options. The Main Menu provides quick access to the most commonly
used mailbox features in a central location. It includes listening and recording options,
as well as additional selections for recording mailbox names and greetings. The chart
below summarizes these options.
Mailbox Main Menu
[Keyset Soft Key]
Option
Description
L (5)
Listen to messages.
[Lstn]
See Listening to Messages on page 2-129.
RS (77)
Record and send a message.
[Rec]
See Message Record on page 2-179.
G (4)
Record a mailbox greeting.
[Greet]
See Greeting on page 2-107.
RN (76)
Record a mailbox name.
[Not applicable]
See Mailbox Name on page 2-139.
1N (16)
Select the New Message List.
[Not applicable]
See Message Listen Mode on page 2-167.
1S (17)
Select the Saved Message List.
[Not applicable]
See Message Listen Mode on page 2-167.
1A (12)
Select the All Message List.
[Not applicable]
See Message Listen Mode on page 2-167.
OP (67)
Use the Mailbox Options. See the following:
[Not applicable]
See Security Code on page 2-213.
See Message Notification on page 2-169.
See Auto Time Stamp on page 2-37.
SA (72)
Access the System Administrator options.
[Not applicable]
See System Administrator on page 2-223.
TI (84)
Check the current time and date.
See Time and Date on page 2-229.
X (9)
Exit your mailbox.
[Exit]
See Exiting a Mailbox on page 2-85.
To hear the complete Main Menu of options, dial 0 while in the Main Menu.
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Related Features
See the Mailbox Main Menu chart above.
Programming
No additional programming required.
Operation
Accessing the Mailbox Main Menu
Log onto Subscriber Mailbox.
You automatically go to the mailbox Main Menu.
0
Plays Help message which summarizes the Main Menu options.
See Mailbox Main Menu on page 2-147 for the Main Menu options.
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Make Call
Description
Make Call lets a Subscriber Mailbox user listen to a voice message and dial MC to
return the call without knowing their caller's phone number. Make Call automates
returning messages since you don't have to dial the message sender's telephone
number. Make Call is always available for messages received from co-workers. Make
call is available for messages received from outside callers if the system has Caller ID
enabled (and provided by the connected telco).
While listening to a message, the telephone display shows the callers number (or
extension) in addition to the date and time the message was left.
Automatic Route Selection
Since trunk Caller ID data is always received as 10 digits, you must set up Automatic
Route Selection (ARS) to properly process the digits dialed during a Make Call
callout. For example, it may be necessary to add a leading 1 for all long distance calls
or strip the leading 1 and area code from all local calls. Refer to Automatic Route
Selection in the IPK II Programming Manual for more information. Without ARS, all
Make Call callouts are dialed exactly as the Caller ID data is received.
Related Features
Caller ID
Make Call for outside calls is available only if the telco provides Caller ID to the telephone
system and the telephone system passes that Caller ID data to the In-Mail voice mail
ports.
Message Reply
Message Reply can not automatically reply to a message left by an outside caller. Use
Caller ID with Return Call instead.
Programming
1.
Be sure the telco provides Caller ID to the connected telephone system.
2.
Check your telephone system programming to be sure the telephone system is
set up to receive Caller ID and pass it to the In-Mail voice mail ports.
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14-02-10
Analog Trunk Data Setup - Caller ID
Enable (1) a trunk's ability to receive Caller ID data.
By default, a trunk's ability to receive Caller ID data is disabled (0).
14-01-22
Basic Trunk Data Setup - Caller ID to Voice Mail
Enter 1 (Yes) to enable this option.
By default, this option is disabled.
20-09-02
Class of Service Options (Incoming Call Service) - Caller ID Display
Enter 1 (Yes) to enable the Caller ID display at an extension.
By default, this option is disabled.
20-06-01
Class of Service for Extensions
Assign Class of Service to extensions.
By default, extension 101 has Class of Service 15. All other extensions have Class
of Service 1.
3.
Set up Trunk Group Routing.
Make Call callouts use Trunk Group Routing (dial 9) when selecting outbound routes.
14-05-01
Trunk Groups
Assign trunks to trunk groups (1-8).
By default, all trunks are in group 1.
14-06-01
Trunk Group Routing
Set up Trunk Group Routing. There are 8 routing tables, with 4 routes in
each table.
By default, the first route in routing table 1 is trunk group 1. No other entries are
defined. This makes trunk group 1 the dial 9 route by default.
Refer to Trunk Group Routing in the In-Mail Programming Manual for more.
4.
Enable Loop Supervision for the trunks on which you are going to allow remote
logons to use Make Call.
14-01-13
Basic Trunk Data Setup - Loop Supervision
Enter 1 to enable Loop Supervision for each trunk to be used for External
Transfer.
By default, this option is enabled for all trunks.
5.
If you are going to allow remote logos to use Make Call, enable Trunk-to-Trunk
Transfer for all In-Mail extensions.
20-11-14
Class of Service Options (Hold/Transfer Service) - Trunk-to-Trunk
Transfer
For each In-Mail extension to be used for External Transfer, enter 0 to
enable Trunk-to-Trunk Transfer. (Entering 1 disables Trunk-to-Trunk
Transfer).
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Class of Service for Extensions
Assign Class of Service to extensions (1-15).
Operation
Using Make Call from your Mailbox
[Keyset Soft Key]
Log onto Subscriber Mailbox.
L (5)
Listen to the message for which you want to make a return call.
[Lstn]
MC
Dial this code while listening to the message you want to return.
(62)
[Not applicable]
o
Make Call automatically places a return call to the co-worker that left you
the message.
o
If your system has Caller ID, Make Call can automatically place a return call
to your outside caller.
o
If you hear "Your call cannot go through," your system's Caller ID is not
properly set up. You go right back to the listen mode for the message you
were listening to when you tried the Make Call.
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Master Mailbox
Description
In-Mail uses Master Mailboxes as the destination for Department Calling Group
overflow. If a trunk call to the Department Group master (pilot) number is unanswered,
the call can optionally route to the Master Mailbox. There are 16 available Master
Mailboxes. Each Master Mailbox can be one of four mailbox types: Call Routing,
Announcement, Subscriber, and Directory Dialing.
J
Call Routing Mailbox
This gives the Department Group caller additional dialing options if their call is
unanswered.
J
Announcement Mailbox
This plays a prerecorded announcement to the Department Group caller if their
call is unanswered. The Announcement Mailbox can then hang up or provide
additional dialing options.
J
Subscriber Mailbox
The Department Group caller can leave a message in the group's master
mailbox. A Member of the group can then retrieve the message later on.
J
Directory Dialing
If the Department Group call is unanswered, Directory Dialing allows the caller
to reach an extension by dialing the first few letters in the extension user's
name.
Master Mailboxes can be the Department Group overflow destination for the following
types of calls:
A Screened Transfer from the In-Mail Automated Attendant to the Department Group
master (pilot) number. See Programming Department Calling Group Overflow for
Screened Transfers (TRFs) on page 2-243.
An Unscreened Transfer from the In-Mail Automated Attendant to the Department Group
master (pilot) number. See Programming Department Calling Group Overflow for
Unscreened Transfers (UTRFs) on page 2-245.
A Direct Inward Line to the Department Group master (pilot) number. See Programming
Department Calling Group Overflow for a DIL to the Master Number on page 2-247.
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Automated Attendant Callers can also access a Master Mailbox. When the mailbox is
set up as a Subscriber Mailbox, an Automated Attendant caller can do a remote logon
or leave a Quick Message in the Master Mailbox. If the Master Mailbox is a Call
Routing, Announcement, or Directory Dialing Mailbox, you can set up a GOTO action
in the active Dial Action Table to enable single-digit access to the Master Mailbox.
Use a Master Mailbox as an Additional Resource
You can also use a Master Mailbox as an additional resource (for example, as an
extra Directory Dialing or Call Routing Mailbox). When used this way, the Master
Mailbox does not have to be assigned to a Department Calling Group. See 47-03-02
Master Mailbox Number (Mailbox Number) on page 3-25 for more on how to set this
up.
Related Features
Announcement Mailbox
A Master Mailbox assigned as an Announcement Mailbox provides an announcement to
Department Group callers when they overflow to Voice Mail.
Call Routing Mailbox
A Master Mailbox assigned as a Call Routing Mailbox provides routing options to
Department Group callers when they overflow to Voice Mail.
Dial Action Table
You can set up a GOTO action to a Master Mailbox set up as an Announcement, Call
Routing, or Directory Dialing Mailbox.
Directory Dialing
You can use Master Mailboxes for Directory Dialing.
Log Onto Voice Mail
Automated Attendant callers can do a Remote Logon to a Master Mailbox set up as a
Subscriber Mailbox.
Quick Message
Automated Attendant callers can leave a Quick Message in a Master Mailbox set up as a
Subscriber Mailbox.
Subscriber Mailbox
A Master Mailbox assigned as a Subscriber Mailbox collects messages for Department
Group callers when they overflow to Voice Mail.
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Voice Mail Overflow
The telephone system can automatically reroute unanswered Department Group to the In-
Mail Automated Attendant. This includes:
Direct Inward Lines to the Department Group master (pilot) number.
Screened Transfer (TRF) to the Department Group master (pilot) number.
Unscreened Transfer (UTRF) to the Department Group master (pilot) number.
Programming
1.
If setting up a Screened Transfer from the In-Mail Automated Attendant to the
Department Group master (pilot) number:
See Programming Department Calling Group Overflow for Screened Transfers
(TRFs) on page 2-243.
2.
If setting up an Unscreened Transfer from the In-Mail Automated Attendant to
the Department Group master (pilot) number:
See Programming Department Calling Group Overflow for Unscreened
Transfers (UTRFs) on page 2-245.
3.
If setting up a Direct Inward Line to the Department Group master (pilot)
number:
See Programming Department Calling Group Overflow for a DIL to the Master
Number on page 2-247.
Master Mailbox Programming Summary
47-03 In-Mail Master Mailbox Options
47-03-01 Master Mailbox Active (Mailbox Active) on page 3-25
47-03-02 Master Mailbox Number (Mailbox Number) on page 3-25
47-03-03 Master Mailbox Type (Mailbox Type) on page 3-26
47-04 Master Call Routing Mailbox Options
If 47-03-03 = 1
47-04-01 Dial Action Table (Dial Action Table) on page 3-28
47-04-02 Screened Transfer Timeout (Scrn Trf Timeout) on page 3-28
47-04-03 Time Limit for Dialing Commands (Dialing Timeout) on page 3-28
47-04-04 Fax Detection (Fax Detection) on page 3-29
47-05 Master Announcement Mailbox Options
If 47-03-03 = 2
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Master Mailbox Programming Summary (Continued)
47-05-01 Next Call Routing Mailbox (Next CR Mbox) on page 3-31
47-05-02 Repeat Count (Repeat Count) on page 3-31
47-05-03 Hang Up After (HangUp) on page 3-32
47-06 Master Subscriber Mailbox Options
If 47-03-03 = 3
47-06-01 Number of Messages (Number of Messages) on page 3-34
47-06-02 Message Playback (Message Playback) on page 3-34
47-06-03 Auto Erase/Save of Messages (Auto Erase/Save) on page 3-35
47-06-05 Recording Conversation Beep (Rec Conv Beep) on page 3-35
47-06-06 Message Waiting Lamp (Update MW Lamp) on page 3-36
47-06-07 Auto Attendant Do Not Disturb (Auto-ATT DND) on page 3-36
47-06-08 Forced Unscreened Transfer (Forced UTRF) on page 3-36
47-06-09 Auto Time Stamp (Auto Time Stamp) on page 3-37
47-06-10 System Administrator (System Admin) on page 3-37
47-06-11 Dialing Option (Dialing Option) on page 3-37
47-06-12 Next Call Routing Mailbox (Next CR Mbox) on page 3-38
47-06-13 Directory List Number
47-14 Master Directory Dialing Mailbox Options
If 47-03-03 = 4
47-14-01 Minimum Number of Letters Required (Min Num Letters) on page 3-76
47-14-02 Directory List Number to Use (Directory List) on page 3-76
47-14-03 Extension Name Match (Name Match) on page 3-76
47-14-04 Unscreened or Screened Transfer (Transfer Option) on page 3-77
47-14-05 Screened Transfer Timeout (Scrn Trf Timeout) on page 3-77
47-14-06 Time Limit for Dialing Commands (Dialing Timeout) on page 3-78
47-14-07 Fax Detection (Fax Detection) on page 3-78
47-14-08 Next Call Routing Mailbox (Next CR Mbox) on page 3-78
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Operation
Refer to the following:
Announcement Mailbox on page 2-11.
Call Routing Mailbox on page 2-51.
Directory Dialing on page 2-69.
Subscriber Mailbox on page 2-219.
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Message Count Display
Description
The telephone display provides interactive status updates for the subscriber's
mailbox. When initially logged into the mailbox, the telephone display shows the
number of new and saved messages. The message count automatically updates as
the subscriber receives new messages and processes older messages.
22- and 34-Button Display
If an extension's Message key is optionally assigned as a Message Waiting key (see
Programming below), the telephone display can show the number of new Voice Mail
messages without the user logging onto their mailbox. If the user has 1 new Voice
Mail message in their mailbox, for example, they see:
Enhanced Message Key Operation
When a keyset has 15-02-26 Multi-Line Telephone Basic Setup: Message Key
Operation Mode set to 1, the Message key provides one-button access to In-Mail.
When the user presses Message, they immediately call their mailbox.
When a keyset has 15-02-26 Multi-Line Telephone Basic Setup: Message Key
Operation Mode set to 0, the following occurs:
J
If a user has new voice mail messages waiting, pressing Message shows the
number of waiting voice mail messages. Pressing Message a second time calls
voice mail.
J
If a user has new Message Waiting indications left, pressing Message shows
the extension that left the Message Waiting. Pressing Message a second time
places an Intercom call to the co-worker that left the Message Waiting.
J
If a user has both new Voice Mail messages and Messages Waiting:
N Pressing Message shows the number of new voice mail messages.
N Pressing Vol Up and Vol Down scrolls between the voice mail messages count and
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the Message Waiting count.
N Pressing Message a second time will either call Voice Mail or return the Message
Waiting call, depending on which count is displayed.
Related Features
Not applicable
Programming
1.
Optionally assign an extension's MSG key as a Message key.
15-01-26
Message Key Operation Mode
Enter 0 to optionally assign the Message key as a Message Waiting key.
By default, extensions 101-108 have the Message key assigned for Voice Mail (1).
All other extensions have the Message key assigned for Message Waiting (0).
15-07-01
Programming Function Keys
For one-button access to the Subscriber Mailbox, set up a Voice Mail key
(code 01 + *8).
By default, there are no Voice Mail keys assigned.
Operation
Using the Message Count Display
Operation is automatic.
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Message Delete
Description
A Subscriber Mailbox user can delete any messages left in their mailbox. Message
Delete lets the subscriber do their own mailbox maintenance. They can delete
messages they no longer need and save messages that contain essential
information. With Message Delete, the subscriber doesn't have to rely on the System
Administrator to perform these routine mailbox maintenance functions.
Related Features
Erasing All Messages
The System Administrator can delete all messages in a Subscriber Mailbox.
Subscriber Mailbox
A subscriber can log into their mailbox and delete any of their messages.
Programming
No additional programming required.
Operation
Deleting a Message
[Keyset Soft Key]
Log onto Subscriber Mailbox.
L (5)
Access Message Listen mode (to listen to the message that you want to delete).
[Lstn]
E (3)
Erase the message.
[Erase]
o
You automatically return to the Message Listen mode.
o
The message count updates after the user hangs up.168
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Message Forward
Description
A Subscriber Mailbox user can forward a message in their mailbox to a co-worker.
Forwarding is helpful when a subscriber receives a message with which a co-worker
can assist them. Rather than sending a new message, the subscriber can just forward
the message with which they need help. They can also optionally record a comment
before the forwarded message. Typically, the comment would describe the reason for
the message forwarding.
In-Mail erases the message in the subscriber's mailbox after they forward it. The
Message Forward destination receives the forwarded message as a new message.
Related Features
Call Forward to a Mailbox
An extension user can easily forward calls to their mailbox.
Programming
No additional programming required.
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Operation
Forwarding a Message
[Keyset Soft Key]
Log onto Subscriber Mailbox.
L (5)
Access the Message Listen mode (to listen to the message that you want to
forward).
[Lstn]
MF
Access the Message Forward Menu.
(63)
[Not applicable]
Enter the number of the mailbox to which you want to forward the
message.
#
Start recording.
[Cont]
Record a comment that will precede the forwarded
message, OR
Dial # to forward without a comment.
While recording a comment for your forwarded
message.
*
Pause or restart recording.
[Resume]
E (3)
Cancel the forwarding and exit your
mailbox.
[Cncl]
#
End the recording.
[Done]
*
Back up and re-enter the mailbox number.
[MBOX]
#
Go back to the Message Listen mode.
[Exit]
#
Exit the Message Listen mode and go to the Mailbox Main Menu.
[Exit]
0
Plays Help message.
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Message Length
Description
You can set the maximum length of a message that can be left in a Subscriber
Mailbox. When a caller tries to leave a message that exceeds the limit, they hear,
"You have reached the recording limit." In-Mail sends the portion of the message that
fits within the allowed Message Length and hangs up. The Message Length option
helps you maximize the storage space reserved for messages. If you find that callers
are leaving unusually long messages, shorten the Message Length. In-Mail will cut off
the message once the caller reaches the Message Length limit. On the other hand, if
you hear that In-Mail is cutting off caller's messages prematurely, increase the
Message Length to give callers more time.
Related Features
Not applicable
Programming
1.
Set the maximum length of recorded messages.
47-01-03
Subscriber Message Length (Subs Msg Length)
This option sets the maximum length (1-4095 seconds) of recorded
messages for:
H
Subscriber Mailbox users dialing RS to record and send a message.
H
Extension users leaving a message in a Subscriber Mailbox.
H
Outside Automated Attendant callers accessing a mailbox via a GOTO
command and then dialing RS to record and send a message.
H
Subscriber Mailbox Greetings.
H
Mailbox Names.
H
Announcement Messages.
H
Call Routing Mailbox Instruction Menus.
By default, these types of messages are 120 seconds long maximum.
2.
Set the maximum length of recorded Quick Messages.
47-01-04
Non-Subscriber Message Length (Mbox Msg Length)
This option sets the maximum length (1-4095 seconds) of recorded
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messages for:
H
Automated Attendant callers leaving a message or Quick Message in a
Subscriber Mailbox.
H
Outside callers transferred by an extension user to a Subscriber Mailbox.
By default, these types of messages are 120 seconds long maximum.
Operation
Not applicable
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Message Listen Mode
Description
After logging onto their mailbox, the subscriber can select the category of messages
to which they want to listen. Then can listen to just new messages, just saved
messages, or all messages. Message Listen Mode lets the subscriber customize their
mailbox to initially play just the list of messages to which they want to listen. For
example, if a subscriber has many saved messages and just a few new messages,
then can log onto their mailbox and dial 1N to select the new message list. When they
press L, they will then cycle through just their new message.
Initially, a Subscriber Mailbox uses the All Message List. If they select a different
message list, In-Mail reinstates the all Message List the next time they log onto their
mailbox.
Related Features
Main Menu
The Message Listen mode options are mailbox Main Menu selections.
Programming
Not applicable
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Operation
Message Listen Mode
[Keyset Soft Key]
Log onto Subscriber Mailbox.
[Not applicable]
1N
Listen to new messages.
(16)
[Not applicable]
1S
Listen to saved messages.
(17)
[Not applicable]
1A
Listen to all messages.
(12)
[Not applicable]
0
Plays Help message.
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Message Notification
Description
Once activated by the Subscriber Mailbox user, Message Notification dials a
telephone number to let the user know when there are new messages in their
mailbox. With Message Notification, a subscriber who is out of the office does not
have keep calling their mailbox remotely to find out if they have new messages. In-
Mail will let them know automatically. Notification can call extensions, local numbers,
long distance numbers and digital pagers. When a Subscriber Mailbox user sets up
Message Notification, they choose from the following options:
J
If Message Notification is enabled or disabled.
(Message Notification can only occur if it is enabled.)
J
The time of day Message Notification should begin and end.
(Callouts will only occur between the begin and end times.)
J
The type of device to which Message Notification will be calling.
(Message Notification can call a normal telephone number or a digital pager.)
J
The telephone or pager service phone number.
To protect your mailbox from unauthorized access, be sure to record a security code
for your mailbox before enabling Message Notification.
How Message Notification Works to Normal Telephone Numbers
1.
The subscriber activates Message Notification for their mailbox (see Operation
below).
2.
When the subscriber receives a new message, In-Mail immediately dials the
destination that should receive the Message Notification.
N In-Mail waits up to 30 seconds for ringback, reorder, busy or voice activity from the
called number. If nothing is detected, the callout is considered unanswered.
3.
If the recipient answers, In-Mail plays the notification message ("Hello, I have a
message for") and asks the recipient to dial 1 to log onto their mailbox. The
recipient hears the notification message if:
N They say "Hello" after answering the callout
- OR -
N The system receives answer supervision from the telco after the recipient answers
the call.

Note that the recipient can skip the announcement by dialing 1 to log onto their
mailbox after answering the callout without saying "Hello."
N The notification is to a system extension.
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4.
Once the recipient logs onto the mailbox, the notification is considered
acknowledged and will not reoccur until the subscriber receives new messages.
5.
If the recipient doesn't answer, the system will retry the callout number. After
completing the programmed number of callout attempts, Message Notification
will stop.
6.
Once the notification process begins, a new message does not restart the
process if it is already in progress. Once the process ends (e.g., if the message
is acknowledged or the maximum number of callout attempts is reached), the
next new message will restart the process.
How Message Notification Works to Digital Pager Numbers
1.
The subscriber activates Message Notification for their mailbox (see Operation
below).
2.
When subscriber receives a new message, In-Mail immediately dials the pager
service.
N In-Mail waits up to 30 seconds for ringback, reorder, busy or voice activity from the
called number. If nothing is detected, the callout is considered unanswered.
3.
After the pager service answers, In-Mail sends a dial string which causes the
pager display to show the subscriber's mailbox number as well as the number of
new messages in the mailbox.
N The notification is considered acknowledged if the recipient logs onto the mailbox.
Notification will not reoccur until the subscriber receives new messages.
N If the pager service doesn't answer, In-Mail will retry the callout number. Message
Notification may eventually cancel if the callout remains unacknowledged.
Related Features
Security Code
To protect their mailbox from unauthorized access, the subscriber should be sure to record
a Security Code for your mailbox before enabling Message Notification.
Programming
Programming that Applies to All Types of Message Notification
1.
Set up Trunk Group Routing.
Message Notification callouts use Trunk Group Routing (dial 9) when selecting
outbound routes.
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Trunk Groups
Assign trunks to trunk groups (1-8).
By default, all trunks are in group 1.
14-06-01
Trunk Group Routing
Set up Trunk Group Routing. There are 8 routing tables, with 4 routes in
each table.
By default, the first route in routing table 1 is trunk group 1. No other entries are
defined. This makes trunk group 1 the dial 9 route by default.
Refer to Trunk Group Routing in the IPK II Programming Manual for more.
2.
Set the maximum number on incomplete callout attempts.
47-01-14
Number of Callout Attempts (Notify Call Attmpt)
Set how many times (1-99 attempts) In-Mail will retry an incomplete
Message Notification callout. This total includes unacknowledged callouts,
callouts to a busy destination, and callouts to an unanswered destination.
This option applies to pager and non-pager callouts. The default setting for
this option is 5.
The default setting for this option is 5 attempts.
3.
Be sure Message Waiting lamp for Subscriber Mailboxes is on.
47-02-08
Message Waiting Lamp (Update MW Lamp)
Enter 1 (Yes) to enable Message Waiting lamp.
If Message Waiting lamp is disabled (0), Message Notification will not
function.
By default, this option is 1 (Yes).
Unique Programming for Non-pager Message Notification
1.
Set the intervals In-Mail will wait between incomplete non-pager Message
Notification callouts.
47-01-10
Wait Between Non-Pager Callout Attempts (Notify N-Pgr Intvl)
Set the minimum time (1-255 minutes) between non-pager Message
Notification callouts in which the destination answers, says "Hello," dials 1
to acknowledge and then enters the wrong security code.
The default for this option is 20 minutes.
47-01-11
Wait Between Busy Non-Pager Callout Attempts (Notify Busy Intvl)
Set how long In-Mail will wait (1-255 minutes), after it dials a busy non-
pager callout destination, before retrying the callout number.
The default for this option is 15 minutes.
47-01-12
Wait Between RNA Non-Pager Callout Attempts (Notify RNA Intvl)
Set how long In-Mail will wait (1-255 minutes), after it dials an unanswered
non-pager callout destination, before retrying the callout number. The
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default setting for this option is 30 minutes.
There are three types of unanswered non-pager callouts:
H
If the callout rings the destination longer than the 47-01-13 Wait for Answer
Non-Pager Callout Attempts option.
H
If the destination answers, says "Hello" (or the system detects answer
supervision) and then hangs up without dialing 1 to log onto their mailbox.
This typically happens if someone unfamiliar with notification answers the
callout, or if the callout is picked up by an answering machine.
H
If the destination answers and then hangs up without saying "Hello." This
typically happens if someone unfamiliar with the notification answers the
callout (like the above example), or if the call is picked up by an answering
machine which insufficient outgoing message volume.
The default for this option is 30 minutes.
2.
Set how In-Mail determines when a non-pager callout rings without being
answered.
47-01-13
Wait for Answer Non-Pager Callout Attempts (Notify RNA Rings)
If a non-pager callout rings the destination longer than this option (1-99
rings), In-Mail marks the call as unanswered (Ring No Answer) and hangs
up.
The default for this option is 5 rings.
Unique Programming for Digital Pager Message Notification
1.
Set up the system-wide options that apply to the digital pager callback number.
47-01-07
Digital Pager Callback Number (Pager CBack)
Set the Digital Pager Callback Number portion of the Message Notification
callout number for a digital pager. This is the portion of the callout number
that is appended to the pager service telephone number.
By default, this option is X*M#, where:
H
X is the number of the extension that generated the notification.
H
* is a visual delimiter (to make the pager display easier to read).
H
M is the number of new messages in the extension's mailbox.
H
# is the digit normally used by the pager service for positive disconnect.
47-01-08
Delay in Dialing Digital Pager Callback Number (Pager Dial Delay)
Set the delay (0-99 seconds) that occurs just before In-Mail dials the Digital
Pager Callback Number portion of the Message Notification callout number
for a digital pager. Set this delay so the pager service has enough time to
connect to the digital pager before sending the callback number. Your pager
service may be able to help you determine the best value for this option (0-
99 seconds). When placing a digital pager notification, the system:
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H
Seizes the trunk specified by the Trunk Group Routing setup.
H
Dials the user-entered notification number (in Message + OP + N).
H
Waits the 47-01-08 Delay in Dialing Digital Pager Callback Number interval.
H
Dials the number entered in 47-01-07 Digital Pager Callback Number.
The system assumes that the notification number will complete dialing
approximately 4 seconds after trunk seizure. This means that, by default, the
Digital Pager Callback Number will be dialed into the pager service about 13
seconds after trunk seizure.
Your pager service may be able to help you determine the best value for
this option.
By default, this option is 9 seconds.
2.
Set up the system-wide options that apply to digital pager callouts.
47-01-09
Wait Between Digital Pager Callout Attempts (Notify Pager Intvl)
Set the minimum time (1-255 minutes) between unacknowledged or
unanswered digital pager Message Notification callouts. (A subscriber
acknowledges a digital pager notification by logging onto their mailbox.)
After this interval expires, In-Mail will try the callout again (for up to the
number of times set in 47-01-14 Number of Callout Attempts).
If the system dials the callout number and the pager service is busy, it will
retry the number in one minute.
By default, this option is 15 minutes.
47-01-15
Send Pager Callout Until Acknowledged (Retry Until Ack)
When this option is enabled (1), In-Mail will continue to retry a digital pager
Message Notification callout until the notification is acknowledged. If this
option is disabled (0), In-Mail will retry a digital pager Message Notification
the number of times specified in 47-01-14 Number of Callout Attempts. This
option does not apply to Message Notification callouts to telephone
numbers.
A digital pager notification is considered acknowledged when the recipient
logs onto the mailbox.
By default, this option is disabled (0).
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Operation
Setting Up Message Notification
[Keyset Soft Key]
Log onto Subscriber Mailbox.
OP
Access the Mailbox Options menu.
(67)
[Not applicable]
N (6)
Access the Message Notification Options Menu.
[Notif]
In-Mail plays a summary of your Message Notification settings.
The your telephone display shows your current notification settings (see
sample below).
For telephone numbers
Notify On 8am- 5pm
Number: 12039265400
Or
For Pager Numbers
Notify On 8am- 5pm
Pager: 12039265400
O (6)
Turn Message Notification on or off.
[On]
[Off]
C (2)
Change your Message Notification setup.
[Chnge]
When you see: Notification Begin
Enter the hour you want Message Notification to
begin.
Enter 2 digits for the hour
A (2)
Select AM
[AM]
P (7)
Select PM
[PM]
*
Skip this option without changing your entry.
[Next]
#
Back up to the previous level without
changing your entry.
[Exit]
When you see: Notification End
Enter the hour you want Message Notification to end.
o
Enter 2 digits for the hour.
o
For 24-hour notification, make the End Time the same
as the Start Time.
A (2)
Select AM
[AM]
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Setting Up Message Notification (Continued)
[Keyset Soft Key]
P (7)
Select PM
[PM]
*
Skip this option without changing your entry.
[Next]
#
Back up to the previous level without
changing your entry.
[Exit]
When you see: Notify Via
N (6)
The notification destination is a telephone
number.
[Num]
D (3)
The notification destination is a digital pager.
[Pager]
*
Skip this option without changing your entry.
[Next]
#
Back up to the previous level without
changing your entry.
[Exit]
When you see: Number
Enter the Message Notification callout number (16
digits max).
o
Enter the number exactly as you want the system to dial
it (including a leading 1 for toll calls, if required).
o
If the number you enter is 4 digits or less, it will be an
Intercom call. If it is more than 4 digits, it will be an
outside call.
#
Accept the number entered and
back up to the previous level.
[OK]
[Clear]
Erase the number you just
entered.
*
Skip this option without changing your entry.
[Next]
#
Back up to the previous level without
changing your entry.
[Exit]
#
Go back to the Mailbox Options menu.
[Exit]
#
Go back to the Main Menu.
[Exit]
0
Plays Help message.
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Answering a Message Notification Callout to a Telephone
To answer a Message Notification to a telephone:
1. Answer the callout at the programmed destination.
o
If In-Mail does not hear your voice (or you do not speak), go to the next step and dial 1 to
proceed.
2. Dial 1 to accept the Message Notification.
OR
hang up to have the Message Notification call back later.
3. When you dial 1, you automatically log onto the subscriber mailbox that left you the Message
Notification.
o
If you do not log onto your mailbox, In-Mail will re-send your notification.
Answering a Digital Pager Message Notification Callout
To answer a Digital Pager notification:
1. Operation is automatic.
o
If you do not call and log onto your mailbox, In-Mail will re-send your pager notification.
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Message Playback Direction
Description
When a user dials L (5) after logging into their mailbox, In-Mail will play their
messages in either LIFO (last-in-first-out) or FIFO (first-in-first-out) order. Since
Message Playback Direction lets a subscriber listen to messages in the order they
find most helpful, check with them to find out how they want this option set. If the
subscriber prefers to hear their new messages first, enable LIFO (last-in-first-out)
listening order. The newest (last-in) messages are at the top of the message list and
the oldest messages are at the bottom of the list. If the subscriber wants to be
reminded of their oldest messages first, enable FIFO (first-in-first-out) listening order.
The oldest (first-in) messages are at the top of the message list and the newest
messages are at the bottom.
Related Features
Listening to Messages
Programming
1.
Set the Message Playback Direction for a Subscriber Mailbox.
47-02-04
Message Playback (Message Playback)
The options are:
0 - FIFO (first-in-first-out, or oldest messages first).
1 - LIFO (last-in-first-out, or newest messages first).
By default, the setting for this option is 0 (FIFO, or first-in-first-out).
Operation
Not applicable
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Message Record
Description
See Record and Send a Message on page 2-203.
Related Features
See Record and Send a Message on page 2-203.
Programming
See Record and Send a Message on page 2-203.
Operation
See Record and Send a Message on page 2-203.
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Message Reply
Description
A Subscriber Mailbox user can reply to a message from a co-worker by dialing RE,
without knowing the caller's extension or mailbox number. Message Reply saves the
subscriber valuable time since they don't need to know the sender's extension
number or send a separate message to respond. The subscriber can just listen to the
co-worker's message, dial a code, and record their answer. The message sender
receives the reply as a new message.
Related Features
Make Call
Message Reply does not apply to outside calls. If the telephone system provides Caller ID
information to In-Mail, a subscriber may be able to use Make Call (MC) to call the person
back.
Programming
No additional programming required.
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Operation
Message Reply
Log onto Subscriber Mailbox.
L (5)
Listen to your messages.
[Lstn]
While listening to a message.
RE
Reply to the message.
(73)
[Not applicable]
If the mailbox does not exist, you will be prompted to enter the
mailbox number to receive the reply. This can occur if you dial RE
while listening to a message from an outside caller.
#
Start recording.
[Cont]
Options available while recording.
*
Pause or restart recording.
[Resume]
[Pause]
E (3)
Erase recording.
[Cncl]
#
End the recording.
[Done]
*
Back up and re-enter the mailbox number.
[MBOX]
[Exit]
Exit without recording and go back to the
Message Listen menu.
#
Exit and go back to the mailbox Main Menu.
[Exit]
0
Plays Help message
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Message Storage Limit
Description
Message Storage Limit sets how many messages can be left in a Subscriber Mailbox.
Message Storage Limit is another invaluable tool for managing In-Mail's voice
message storage space. To conserve storage space and make it available for new
messages, decrease the Message Storage Limit. If storage space is not an issue,
increase the Message Storage Limit so subscribers can store additional messages.
Be sure to let the subscribers know how many messages their mailboxes can hold. By
default, In-Mail can store up to 99 messages in System Admin mailbox 101 and 20
messages in all other Subscriber Mailboxes.
Related Features
Erasing All Messages
The System Administrator can delete all messages in a Subscriber Mailbox.
Message Delete
A Subscriber Mailbox user can delete any messages left in their mailbox.
Programming
1.
Set the maximum number of messages that can be left in a Subscriber Mailbox.
47-02-03
Number of Messages (Number of Messages)
Enter the maximum number of messages the mailbox can store (0-99).
If a caller tries to leave a message once the maximum number is reached,
they hear, "That mailbox is full." In-Mail then hangs up.
By default, the maximum number of messages that can be left is 99 for extension
101 and 20 for all others.
Operation
Not applicable
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Features

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Message Waiting Lamp
Description
An extension's Message Waiting (MSG) lamp flashes on the telephone to indicate
that the user has new messages waiting in their mailbox. Once In-Mail is properly
installed and programmed, telephone Message Waiting Lamp operation is automatic.
The lamp will flash fast when there are new messages in the extension user's
mailbox. The Message Waiting Lamp is a visual reminder of new messages. The
subscriber does not have to call their mailbox and listen to the voice prompts to find
out when they have new messages.
Related Features
None
Programming
1.
Turn Message Waiting lamp for Subscriber Mailboxes on or off.
47-02-08
Message Waiting Lamp (Update MW Lamp)
Enter 0 (No) to disable Message Waiting lamp.
Enter 1 (Yes) to enable Message Waiting lamp.
If Message Waiting lamp is disabled (0), Message Notification will not
function.
By default, this option is 1 (Yes).
2.
Select Message Waiting Lamp color
15-02-28
Message Waiting LED Color
Enter 0 = Flashes Green
Enter 1 = Flashes Red
By default, this option is set to "1" (red).
Operation
Not applicable
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Features

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Multiple Company Greetings
Description
The Automated Attendant can answer each individual trunk (outside line) with a
unique greeting and unique set of dialing options. Since there are a total of 8 Answer
Tables, this allows up to 8 companies or departments to share a single In-Mail. Callers
to each company hear that company's greeting (Instruction Menu) and can dial
options that may be only available to that specific company. You set this up as follows:
J
Assign a unique Answer Table (1-8) to each trunk that you want to have an
individual greeting.
J
For each Answer Table, assign the Call Routing Mailbox that will handle the call.
J
For each of the assigned Call Routing Mailboxes, set up the dialing options (Dial
Action Table) and record an Instruction Menu.
If multiple companies or departments share an In-Mail, messaging and calling
between the workers of each company or department is not restricted.
Related Features
Answer Tables
Determines how the Automated Attendant answers outside calls on each trunk.
Automated Attendant
The Automated Attendant can automatically answer the telephone system's incoming
calls, play an Instruction Menu message, and provide dialing options to callers.
Call Routing Mailbox
The mailbox associated with an Answer Table that specifies which dialing options (Dial
Action Table) and announcements are available to Automated Attendant callers.
Dial Action Table
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer
Table.
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Electra Elite IPK II
Programming
1.
Assign an Answer Table to each trunk.
47-10-01
Answer Table Assignment (Answer Table)
Assign an Answer Table (1-8) to each trunk that the Automated Attendant
should answer.
By default, all trunks are assigned to Answer Table 1.
2.
See the following features for more:
Answer Tables on page 2-23.
Automated Attendant on page 2-39.
Call Routing Mailbox on page 2-51.
Dial Action Table on page 2-63.
Operation
Not applicable
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Next Call Routing Mailbox
Description
The Next Call Routing Mailbox provides callers with additional dialing options while
listening to a Subscriber Mailbox recorded or default greeting. It also provides
additional dialing options to callers routed to an Announcement Mailbox. Next Call
Routing Mailbox lets the caller choose how In-Mail should handle their call. For
example, if an Automated Attendant caller dials a subscriber's extension and hears
the greeting, Next Call Routing Mailbox (if programmed) allows them to dial other
options instead of hanging up.
Subscriber Mailbox Options
The following chart shows the additional dialing options a caller may have while
listening to a Subscriber Mailbox recorded or default greeting. The digits the caller
can dial depends on the setting of the Next Call Routing Mailbox and Dialing Option
options. For an explanation of the options a caller can dial while recording, see
Record and Send a Message on page 2-203.
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Electra Elite IPK II

Dialing Options while Listening to a Subscriber Mailbox Greeting
47-02-14 Next
Action
Call
47-12-13
Digit
Routing
Dialing Option
Dialed
Trunk Call
Intercom Call
Mailbox
Undefined
No
0
Caller hears, "That is an invalid entry," and
the greeting repeats.
1-9
#
In-Mail hangs up.
*
Caller skips greeting and can immediately
start recording.
1-16 (valid Call
No
0
Caller follows 0
Caller hears, "That is
Routing
action in Next Call
an invalid entry," and
Mailbox)
Routing Mailbox.
the greeting repeats.
1-9
Caller hears, "That is an invalid entry," and
the greeting repeats.
#
Caller routes to the
In-Mail hangs up.
Next Call Routing
Mailbox and hears its
Instruction Menu.
*
Caller skips greeting and can immediately
start recording.
1-16 (valid Call
Yes
0
Caller follows key's
Caller hears, "That is
Routing
action in Next Call
an invalid entry," and
1-9
Mailbox)
Routing Mailbox.
the greeting repeats.
#
Caller routes to the
In-Mail hangs up.
Next Call Routing
Mailbox and hears its
Instruction Menu.
*
Caller skips greeting and can immediately
start recording.
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Logging Onto a Subscriber Mailbox while Listening to the Greeting
A subscriber who wishes to log onto their mailbox while listening to their greeting
must have the option set in their Next Call Routing Mailbox. To allow this capability, for
example:
Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
While listening to their greeting, the subscriber can dial:
# (to route to their Next Call Routing Mailbox), then
# and their mailbox number to log onto their mailbox.
By default, this option is provided in Call Routing Mailbox 1. Additionally, the
subscriber should enable a Security Code for their mailbox to prevent unauthorized
logons.
Announcement Mailbox Options
The following charts show how an Announcement Mailbox handles Automated
Attendant calls.
The first chart explains what happens when the outside call is directly answered by the
Announcement Mailbox. This happens when the Answer Table uses an Announcement
Mailbox for routing instead of a Call Routing Mailbox.
The second chart explains what happens when the outside call is answered by a Call
Routing Mailbox and then routed to the Announcement Mailbox. This can happen, for
example, when a caller dials a digit to hear an announcement of company directions.

For more information, see Answer Tables on page 2-23.
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Direct Announcement Mailbox Routing
(If the outside caller routes directly to the Announcement Mailbox)
47-09-01 Next
47-09-02
47-09-03
Call
Repeat
Hang Up
Action
Routing
Count
After
Mailbox
Undefined
0 (No repeats)
Yes or No
o
If the caller doesn't dial, after the
announcement In-Mail hangs up.
o
If the caller dials a digit during the
announcement, In-Mail says "That is an
invalid entry" and hangs up.
1-16 (valid
0 (No repeats)
No
o
If the caller doesn't dial, after the
Call Routing
announcement they route to the Next
Mailbox)
Call Routing Mailbox.
o
If the caller dials a digit during the
announcement, they route to the Next
Call Routing Mailbox.
Yes
o
If the caller doesn't dial, after the
announcement In-Mail hangs up.
o
If the caller dials a digit during the
announcement, they route to the Next
Call Routing Mailbox.
Undefined
x (x number of
Yes or No
o
If caller doesn't dial, they hear the
repeats)
announcement x number of times and
then In-Mail hangs up.
o
If the caller dials a digit during the
announcement, In-Mail says "That is an
invalid entry" and aborts the announce-
ment. The announcement repeats (if
allowed by the Repeat Count) and then
In-Mail hangs up.
1-16 (valid
x (x number of
No
o
If caller doesn't dial, they hear the
Call Routing
repeats)
announcement x number of times and
Mailbox)
then route to the Next Call Routing
Mailbox.
o
If the caller dials a digit during the
announcement, they route to the Next
Call Routing Mailbox.
Yes
o
If caller doesn't dial, they hear the
announcement x number of times and
then In-Mail hangs up.
o
If the caller dials a digit during the
announcement, they route to the Next
Call Routing Mailbox.
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Routed Announcement Mailbox Routing
(If outside caller routes to Announcement Mailbox from Call Routing Mailbox)
47-09-01
47-09-02
47-09-03
Next Call
Repeat
Hang Up
Action
Routing
Count
After
Mailbox
Undefined
0 (No repeats)
No
o
If the caller doesn't dial, after the
announcement the caller goes back to
the initial Call Routing Mailbox.
o
If the caller dials a digit during the
announcement, In-Mail says "That is an
invalid entry" and routes the caller goes
back to the initial Call Routing Mailbox.
Yes
o
If the caller doesn't dial, after the
announcement In-Mail hangs up.
o
If the caller dials a digit during the
announcement, In-Mail says "That is an
invalid entry" and hangs up.
1-16 (valid
0 (No repeats)
No
o
If the caller doesn't dial, after the
Call Routing
announcement they route to the Next
Mailbox)
Call Routing Mailbox.
o
If the caller dials a digit during the
announcement, they route to the Next
Call Routing Mailbox.
Yes
o
If the caller doesn't dial, after the
announcement In-Mail hangs up.
o
If the caller dials a digit during the
announcement, they route to the Next
Call Routing Mailbox.
Undefined
x (x number of
No
o
If caller doesn't dial, they hear the
repeats)
announcement x number of times and
then go back to the initial Call Routing
Mailbox.
o
If the caller dials a digit during the
announcement, In-Mail says "That is an
invalid entry" and aborts the announce-
ment. The announcement repeats (if
allowed by the Repeat Count) and then
In-Mail routes back to the initial Call
Routing Mailbox.
Yes
o
If caller doesn't dial, they hear the
announcement x number of times and
then In-Mail hangs up.
o
If the caller dials a digit during the
announcement, In-Mail says "That is an
invalid entry" and aborts the announce-
ment. The announcement repeats (if
allowed by the Repeat Count) and then
In-Mail hangs up.
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Routed Announcement Mailbox Routing (Continued)
(If outside caller routes to Announcement Mailbox from Call Routing Mailbox)
47-09-01
47-09-02
47-09-03
Next Call
Repeat
Hang Up
Action
Routing
Count
After
Mailbox
1-16 (valid
x (x number of
No
o
If caller doesn't dial, they hear the
Call Routing
repeats)
announcement x number of times and
Mailbox)
then route to the Next Call Routing
Mailbox.
o
If the caller dials a digit during the
announcement, they route to the Next
Call Routing Mailbox.
Yes
o
If caller doesn't dial, they hear the
announcement x number of times and
then In-Mail hangs up.
o
If the caller dials a digit during the
announcement, they route to the Next
Call Routing Mailbox.
Related Features
Call Forward to a Mailbox
The Next Call Routing Mailbox dial options also apply to a subscriber's Direct Inward Line
while it is forwarded to their mailbox.
Record and Send a Message
Turn to this feature for an explanation of the options a caller can dial while recording.
Programming
Programming Subscriber Mailboxes
1.
Assign the Next Call Routing Mailbox to a Subscriber Mailbox (if required).
47-02-14
Next Call Routing Mailbox (Next CR Mbox)
Specify the Routing Mailbox (1-16) that should provide the caller leaving a
message with additional dialing options.
By default, this option is 1 (Call Routing Mailbox 1).
2.
Optionally allow the caller to dial additional digits (not just 0) once in the Next
Call Routing Mailbox.
47-02-13
Dialing Option (Dialing Option)
Enter 1 to enable additional dialing options.
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By default, this option is disabled (0).
Programming Announcement Mailboxes
1.
Assign the Next Call Routing Mailbox for the Announcement Mailbox (if
required).
47-09-01
Next Call Routing Mailbox (Next CR Mbox)
Specify the Routing Mailbox (1-16) to which the caller should route after
hearing the Announcement Mailbox message.
By default, this option is 0 (Undefined).
2.
Enter the number of times the Announcement Mailbox message should repeat
before routing to the Next Call Routing Mailbox.
47-09-02
Repeat Count (Repeat Count)
Specify the number of Announcement Mailbox message repeats (1-10, or 0
for no repeats).
By default, this option is 0 (no repeats).
3.
Be sure the Announcement Mailbox does not hang up after playing its message.
47-09-03
Hang Up After (HangUp)
Enter 0 (No) to disable this option.
By default, this option is disabled (0).
Operation
Not applicable
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Programming Voice Mail
Description
You can program (customize) In-Mail by using the PCPro and WebPro programming
applications. You can also do limited programming from the System Administrator's
mailbox. Check with Technical Support for availability of updated versions of these
programs for IPK II.
Figure 2-5 PCPro and WebPro Login Screens
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Related Features
System Administrator
The System Administrator can do limited In-Mail programming, such as recording
Automated Attendant announcements, recording mailbox names, and deleting messages
from mailboxes.
Programming
See Description at the beginning of this feature.
Operation
See Description at the beginning of this feature.
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Quick Message
Description
Quick Message is a Dial Action Table action that allows Automated Attendant callers
to dial a digit (normally *) followed by a mailbox number to leave a message in a
Subscriber Mailbox. Since Quick Message is enabled by default, it is an efficient way
for experienced Automated Attendant callers to leave messages. There is no need to
dial an extension first. To make this option more readily available to all Automated
Attendant callers, consider having the active Instruction Menu describe how to use
the Quick Message option.
There are two Quick Message Dial Action Table actions:
J
Quick Message with Greeting (REC1)
The caller hears the mailbox greeting followed by a beep and can leave
message. If the greeting is not recorded, the caller hears, "At the tone, you can
leave your message for extension xxx (or name if recorded). Start recording at
the tone. When you are done, press the # key or hang up."
J
Quick Message without Greeting (REC2)
The caller bypasses the mailbox greeting (hearing "Recording" and a beep
instead) and can leave a message. This is typically used with a Next Call
Routing Mailbox when the caller is asked to dial a digit (e.g., 1) to leave a
message. Otherwise, the mailbox greeting (if recorded) would be heard again.
Related Features
Dial Action Table
Once the Automated Attendant answers, the Dial Action Table provides the dialing options
to callers. Each digit a caller can dial is assigned a specific action (function) in the Dial
Action Table. The dial action used depends on the setting in the active Call Routing
Mailbox, which in turn depends on the Answer Table setup.
Next Call Routing Mailbox
The Quick Message without Greeting option (REC2) is typically used when the mailbox's
Next Call Routing Mailbox option allows the caller to dial a digit to leave a message.
Otherwise, the caller would hear the mailbox greeting twice (once when initially accessing
the mailbox and again when routed by the Next Call Routing Mailbox).
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Programming
1.
Optionally set up a Quick Message with Greeting (REC1) Action.
47-03-01
Dial Action Table Actions: REC1 Action - Quick Message With
Greeting (3) (REC1)
To have the caller leave a Quick Message at a specific extension, the
corresponding Number option should be the extension number.
To have the caller leave a Quick Message at any caller-dialed extension,
the corresponding Number option should be IXXX.
To have the caller leave a Quick Message at a caller-dialed extension in a
specific range, the corresponding Number option should be XXX.
H
For example, to allow callers to leave a Quick Message extensions 101-
199, for key 3 enter REC1 for the Action and XXX for the corresponding
Number.
By default, key * Action is REC1 and Number is IXXX.
2.
Optionally set up a Quick Message without Greeting (REC2) Action.
47-03-01
Dial Action Table Actions: REC2 Action - Quick Message Without
Greeting (4) (REC2)
To have the caller leave a Quick Message at a specific extension, the
corresponding Number option should be the extension number.
To have the caller leave a Quick Message at any caller-dialed extension,
the corresponding Number option should be IXXX.
To have the caller leave a Quick Message at a caller-dialed extension in a
specific range, the corresponding Number option should be XXX.
H
For example, to allow callers to leave a Quick Message extensions 101-
199, for key 3 enter REC2 for the Action and XXX for the corresponding
Number.
By default, key * Action is REC1 and Number is IXXX.
3.
Set the maximum message length for callers leaving a Quick Message in a
mailbox.
47-01-04
Non-Subscriber Message Length (Mbox Msg Length)
Set the maximum length (1-4095 seconds) of recorded messages for:
H
Automated Attendant callers leaving a message or Quick Message in a
Subscriber Mailbox.
H
Outside callers transferred by an extension user to a Subscriber Mailbox.
By default, this option is 120 seconds.
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Operation
Leaving a Quick Message
To leave a Quick Message after the Automated Attendant answers:
1. Dial *.
2. Dial the Subscriber Mailbox number.
3. Leave message and hang up.
OR
Leave message and dial #.
o
Dialing # may provide you with additional dialing options. This depends on how the called
mailbox's Next Call Routing Mailbox is set up.
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Features

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Record and Send a Message
Description
A Subscriber Mailbox user can record and send a message to any other Subscriber
Mailbox. Record and Send a Message is the heart of In-Mail's voice messaging
system. It allows co-workers to efficiently stay in touch and exchange essential
information without relying on message slips, memos, or email.
Recording Options
While recording a message, a Subscriber Mailbox user has many recording options from
which to choose. The following table shows these options.
Message Recording Options
Option
Description
Options available while recording:
*
Pause/resume recording.
E (3)
Erase the recording.
#
End recording.
Dial 0 while recording to hear the list of options.
Related Features
Listening to Messages
While or after listening to a message, an extension user has many message handling
options from which to choose.
Programming
Not applicable
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Operation
Record and Send a Message
[Keyset Soft Key]
Log onto Subscriber Mailbox.
RS
Record and send a message.
(77)
[Rec]
Enter the number of the mailbox to receive the message.
#
Start recording.
[Contd]
Options available while recording.
*
Pause or restart recording.
[Resume]
[Pause]
E (3)
Erase recording.
[Cncl]
#
End the recording.
[Done]
*
Back up and re-enter the mailbox number.
[MBOX]
[Exit]
Exit without recording and go back to the mailbox Main Menu.
#
Exit without recording and go back to the mailbox Main Menu.
[Exit]
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Remote Programming
Description
You can remotely program (customize) In-Mail by using the PCPro and WebPro
programming applications. You can also do limited remote programming from the
System Administrator's mailbox. Check with your Technical Support for availability of
updated versions of these programs for IPK II. See Elite IPK II system documentation
for more information.
Figure 2-6 PCPro and WebPro Login Screens
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Related Features
None
Programming
None
Operation
None
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Routing Mailbox
Description
Routing Mailboxes are one of three mailbox categories: Station, Master, and Routing.
Routing Mailboxes are a category of mailboxes normally used to route Automated
Attendant calls. A Routing Mailbox can be either an Announcement Mailbox or a Call
Routing Mailbox.

See Announcement Mailbox on page 2-11 and Call Routing Mailbox on page 2-51 for
more.
Related Features
Master Mailbox
Master Mailboxes are a category of mailboxes normally used for Department Group
overflow.
Station Mailbox
Station Mailboxes are the category of mailboxes assigned stations (extensions). All
Station Mailboxes are Subscriber Mailboxes.
Programming

See Announcement Mailbox on page 2-11 and Call Routing Mailbox on page 2-51.
Operation

See Announcement Mailbox on page 2-11 and Call Routing Mailbox on page 2-51.
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Features

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Screened Transfer
Description
Screened Transfer is an Automated Attendant option that allows callers to directly dial
system extensions. Screened Transfer (and its related feature Unscreened Transfer)
allows the In-Mail Automated Attendant to transfer outside calls to system extensions
without the need for a live receptionist or operator. It is similar to telephone system
screened transfers in which the transferring party controls the transfer. After an
Automated Attendant caller dials an extension, In-Mail calls (screens) the destination
extension to see if the transfer can go through.
J
If the destination is busy or in DND, the Automated Attendant doesn't extend the
call and immediately provides the caller with additional options.
J
If the destination is available, the Automated Attendant rings it. If the destination
answers, the call goes through. If the destination doesn't answer within a preset
interval, the Automated Attendant doesn't extend the call and provides the caller
with additional options.
Screened vs. Unscreened Transfer
Both Screened and Unscreened Transfer allow Automated Attendant callers to
directly dial system extensions. The following summarizes the differences between
these two types of Automated Attendant transfer.
J
With Unscreened Transfer, calls from the Automated Attendant ring like other
transferred calls and display the incoming Caller ID data (if provided by telco
and enabled in programming). Screened Transfers ring like Intercom calls and
do not display Caller ID until the call is answered.
J
Both Screened and Unscreened Transfers route unanswered calls to the
subscriber's greeting (recorded or default) so the caller can leave a message.
However, only Screened Transfer allows the caller to dial 2 to reach the Next
Call Routing Mailbox options (if programmed).
Screened Transfer and Inactive Mailboxes
Screened Transfer to an extension can only occur if the destination extension has an
active mailbox. If the extension's mailbox is inactive, the Automated Attendant caller
hears, "That is an invalid entry," and then returns to the Automated Attendant.
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Screened Transfer (TRF) Operation
Call = Call answered by the Automated Attendant.
Extension = Extension dialed by Automated Attendant caller.
If Auto Attendant Do Not Disturb is off, see Auto Attendant Do Not Disturb on page 2-33 for more information.
Extension Idle
Extension Busy
Extension in DND
With Active
1. Places a screened (Inter-
When busy:
When in DND:
Greeting
com) call to extension.
o
With no Next Call Routing
o
With no Next Call Routing
Recorded
o If answered, transfers
call.
Mailbox, caller hears greet-
Mailbox, caller hears greet-
ing and can leave a mes-
ing and can leave a mes-
2. If unanswered1:
sage.
sage.
o With no Next Call Rout-
o
With a Next Call Routing
o
With a Next Call Routing
ing Mailbox, caller
Mailbox, caller can dial 1
Mailbox, caller can dial 1
hears greeting and can
to leave a message or 22 for
to leave a message or 22 for
leave a message.
other options.
other options.
o With a Next Call Rout-
ing Mailbox, caller can
dial 1 to leave a message
or 22 for other options.
With Active
1. Places a screened (Inter-
When busy:
When in DND:
Greeting Not
com) call to extension.
o
With no Next Call Routing
o
With no Next Call Routing
Recorded
If answered, transfers call.
Mailbox, In-Mail prompts
Mailbox, caller hears greet-
2. If unanswered1:
caller to leave a message.
ing and can leave a mes-
o With no Next Call Rout-
o
With a Next Call Routing
sage.
ing Mailbox, In-Mail
Mailbox, caller can dial 1
o
With a Next Call Routing
prompts caller to leave a
to leave a message or 22 for
Mailbox, caller can dial 1
message.
other options.
to leave a message or 22 for
o With a Next Call Rout-
other options.
ing Mailbox, caller can
dial 1 to leave a message
or 22 for other options.
If Auto Attendant Do Not Disturb is on, see Auto Attendant Do Not Disturb on page 2-33 for more information.
Extension Idle
Extension Busy
Extension in DND
With Active
1. Sends call immediately to mailbox:
Greeting
o Plays greeting.
Recorded or not
o Prompts caller to start recording.
recorded
1 After 47-08-02 Screened Transfer Timeout interval.
2 Dialing 2 routes the call to the Next Call Routing Mailbox for additional dialing options. See Next Call Routing
Mailbox on page 2-189.
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Related Features
Answer Tables
Determines how the Automated Attendant answers outside calls on each trunk.
Automated Attendant
The Answer Table determines how the Automated Attendant answers calls.
Call Routing Mailbox
The mailbox associated with an Answer Table that specifies which dialing options (Dial
Action Table) and announcements are available to Automated Attendant callers.
You cannot program a Call Routing Mailbox as a Screened Transfer (TRF) Dial Action
Table destination.
Caller ID
In-Mail provides Caller ID data for a Screened Transfer call after it is answered.
Dial Action Table
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer
Table.
Forced Unscreened Transfer
The Subscriber Mailbox can optionally convert Automated Attendant Screened Transfers
to Unscreened Transfers.
Unscreened Transfer
After an Automated Attendant caller dials an extension, In-Mail immediately transfers the
call to the destination and hangs up.
Programming
1.
Assign the TRF action to a key on the active Dial Action Table.
47-13-01
Dial Action Table Actions: TRF Action - Screened Transfer (1) (TRF)
Normally, the corresponding Number option should be XXX. Note the key
you choose for this action is the first digit of the called extension.
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H
For example, to allow callers to place Screened Transfers to extensions
101-199, for key 3 enter TRF for the Action and XXX for the
corresponding Number.
To have Screened Transfer call a specific extension, the corresponding
Number option should be that extension number. The caller then dials that
single digit to reach the extension.
H
For example, to have callers dial 8 to reach extension 303, for key 8 enter
TRF for the Action and 303 for the corresponding Number.
By default, key 1 Action is UTRF and Number is XXX. This means that Automated
Attendant callers can place Unscreened Transfers to extensions 101-199.
2.
Set how long a Screened Transfer will ring an unanswered extension before
recalling to the Automated Attendant.
47-08-02
Screened Transfer Timeout (Scrn Trf Timeout)
Set how long a Screened Transfer (TRF) from the Automated Attendant will
ring (0-255 seconds) an unanswered extension before recalling.
Be sure that the 24-02-04 Transfer Recall Time interval is longer than the
setting of this option. If the Transfer Recall interval is shorter, Screened
Transfers will recall the same as Unscreened Transfers.
By default, this option is 15 seconds.
Operation
Not applicable
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Security Code
Description
A mailbox can have a security code to protect it from unauthorized access. A Security
Code must be 4 digits long, using 0-9. If a subscriber wants to keep their mailbox
private, they can enter a Security Code. No one else can use the subscriber's mailbox
unless they know the code.
Related Features
System Administrator
The System Administrator can delete a mailbox's security code.
Programming
Not applicable
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Operation
Changing or Deleting a Security Code (From your Subscriber Mailbox)
[Keyset Soft Key]
Log onto Subscriber Mailbox.
OP
Access the Mailbox Options Menu.
(67)
[Not applicable]
S (7)
Access the Security Code options.
[Sec]
Enter new Security Code (4 digits).
C (2)
Accept Security Code entry and go back to the
Mailbox Options Menu.
[OK]
I (4)
Do not accept Security Code entry and go back to the
Security Code options Menu.
[Clear]
[Exit]
Exit to the Mailbox Options menu without
changing your Security Code.
*
Optionally erase your Security Code and go back to the
Mailbox Options Menu.
[Erase]
#
Exit to the Mailbox Options Menu without making any changes
to your Security Code.
[Exit]
0
Plays Help message
Deleting a Security Code (From your System Administrator's Mailbox)
[Keyset Soft Key]
Log onto System Administrator's mailbox.
SA
Access System Administrator options.
(72)
[Not applicable]
S (7)
Select Subscriber Mailbox Maintenance options.
[Subs]
Enter the number of the Subscriber Mailbox you want to maintain.
S (7)
Erase mailbox's Security Code.
[Not applicable]
#
Go back to System Administrator options.
[Exit]
0
Plays Help message.
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Single Digit Dialing
Description
An Automated Attendant caller can press a single key to route to an extension, route
to another destination, or use an In-Mail feature. Single Digit Dialing simplifies the
Automated Attendant since the caller just dials a single digit to reach an extension or
use an option. If you set up Single Digit Dialing, be sure to customize the active
Instruction Menu so it describes which digits the caller should dial to use the available
options.
All of the features in the following Dial Action Table Key Action Summary table are
accessible from a single Dial Action Table digit.
Dial Action Table Key Action Summary
Feature
Action
Description
Reference
Screened Transfer (1)
Screened Transfer
Allows an Automated Attendant caller to place a
on page 2-209
TRF
Screened Transfer to an extension. In-Mail calls
(screens) the destination to see if the call can go
through.
Unscreened Transfer (2)
Unscreened
Allows an Automated Attendant caller to place an
Transfer on page
UTRF
Unscreened Transfer to an extension.In-Mail transfers
2-237
the call the destination and then hangs up.
Quick Message with Greeting (3)
Quick Message on
Allows an Automated Attendant caller to leave a Quick
page 2-199
REC1
Message at an extension. The caller will hear the
extension's personal greeting.
Quick Message without Greeting (4)
Quick Message on
Allows an Automated Attendant caller to leave a Quick
page 2-199
REC2
Message at an extension. The caller will not hear the
extension's personal greeting
Log Onto Voice Mail (5)
Log Onto Voice
LOGON
Allows an Automated Attendant caller to log onto a
Mail on page
mailbox, either directly or one of their choosing.
2-135
Hang Up (6)
Hang Up on page
Hang Up
In-Mail says "Goodbye" and hangs up.
2-121
Go to a Mailbox, (7)
Go To A Mailbox
GOTO
Allows an Automated Attendant caller to route to another
on page 2-103
mailbox.
Undefined Routing (0)
Not applicable
UND
This action provides no routing.
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Related Features
Instruction Menu
The active Instruction Menu should describe the Single Digit Dialing options.
Also refer to Dial Action Table Key Action Summary on page 2-215.
Programming
Refer to Dial Action Table Key Action Summary on page 2-215.
Operation
Refer to Dial Action Table Key Action Summary.
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Station Mailbox
Description
Station Mailboxes are one of three mailbox categories: Station, Master, and Routing.
Station Mailboxes are the category of mailboxes assigned to stations (extensions). All
Station Mailboxes are Subscriber Mailboxes.
For more on the options available to Station Mailboxes, see Subscriber Mailbox on
page 2-219.
Related Features
Master Mailbox
Master Mailboxes are a category of mailboxes normally used for Department Group
overflow.
Routing Mailbox
Routing Mailboxes are a category of mailboxes normally used to route Automated
Attendant calls.
Programming
See Subscriber Mailbox on page 2-219.
Operation
See Subscriber Mailbox on page 2-219.
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Subscriber Mailbox
Description
A Subscriber Mailbox is the type of mailbox assigned to a telephone system
extension. The telephone assigned to the Subscriber Mailbox is called the
subscriber's extension. When an extension user accesses their voice mail, they are
using their Subscriber Mailbox. It provides the In-Mail voice messaging services. For
a brief overview of the features available at a Subscriber Mailbox, review the Related
Features below. Then, go to the individual feature to find out how it operates and any
programming required to make it work.
At system startup, In-Mail automatically assigns a Subscriber Mailbox to extensions
101-108. All other extensions do not have Subscriber Mailboxes automatically
assigned. See Programming below for more.
Related Features
Automated Attendant
The Automated Attendant can route callers to a Subscriber Mailbox.
Auto Attendant Do Not Disturb
Auto Attendant Do Not Disturb sends Automated Attendant calls directly to a subscriber's
mailbox. Their phone will not ring for calls from the Automated Attendant.
Auto Erase or Save
After a subscriber listens to a message in their Subscriber Mailbox, In-Mail can
automatically erase or save the message.
Live Record
Enable or disable the Live Record beep for the Subscriber Mailbox.
Greeting
A Subscriber Mailbox user can record a personalized greeting for their mailbox. Callers to
the user's mailbox hear the prerecorded personalized greeting.
Listening to Messages
Review this feature to learn which features are available to a subscriber while listening to
messages.
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Make Call
To simplify returning outside calls, In-Mail can ask the caller leaving a message to enter
their phone number prior to leaving the message. The subscriber can then dial MC to call
the person back.
Main Menu
The Main Menu provides access to the features available to a Subscriber Mailbox.
Message Listen Mode
Set the type of messages a subscriber will listen to when they dial L (5) after logging into
their Subscriber Mailbox.
Message Notification
Once activated, Message Notification dials up to 3 telephone numbers to let the user know
they have new messages in their Subscriber Mailbox.
Message Playback Direction
Set the subscriber Mailbox message playback order.
Message Record
Review this feature to learn which features are available to a subscriber while recording
and sending a message.
Message Storage Limit
Set the maximum number of messages that can be left in the mailbox.
Next Call Routing Mailbox
The Next Call Routing Mailbox provides additional dialing options after a caller leaves a
message in a Subscriber Mailbox.
Security Code
If enabled, a subscriber must enter a security code before logging onto their Subscriber
Mailbox.
System Administrator
A Subscriber Mailbox designated as a System Administrator provides the subscriber with
unique system administration capabilities through the SA menu.
Unscreened Transfer
The Subscriber Mailbox can optionally convert Automated Attendant Screened Transfers
to Unscreened Transfers.
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Programming
1.
Set up a Subscriber Mailbox.
47-02-01
Mailbox Active (Mailbox Active)
Activate (1) the Subscriber Mailbox.
By default, Subscriber Mailboxes 1-8 are active (1). All other Subscriber
Mailboxes are inactive (0).
47-02-02
Mailbox Number (Mailbox Number)
Assign the mailbox number to each active Subscriber mailbox. Normally,
the mailbox number is the same as the extension number.
By default, mailboxes 1-8 correspond to mailbox numbers 101-199.
2.
Check to be sure message waiting lamp is enabled for the Subscriber Mailbox.
47-02-08
Message Waiting Lamp (Update MW Lamp)
Enter 1 (Yes) to enable Message Waiting lamp for each Subscriber Mailbox.
By default, this option is 1(Yes).
3.
Set the maximum length of recorded messages left in the Subscriber Mailbox
47-01-03
Subscriber Message Length (Subs Msg Length)
Set the maximum length (1-4095 seconds) of recorded messages for:
H
Subscriber Mailbox users dialing RS to record and send a message.
H
Extension users leaving a message in a Subscriber Mailbox.
H
Outside Automated Attendant callers accessing a mailbox via a GOTO
command and then dialing RS to record and send a message.
H
Subscriber Mailbox Greetings.
H
Announcement Messages.
H
Call Routing Mailbox Instruction Menus.
By default, these types of messages are 120 seconds long maximum.
4.
Set the maximum length of recorded Quick Messages left in the Subscriber
Mailbox.
47-01-04
Non-Subscriber Message Length (Mbox Msg Length)
Set the maximum length (1-4095 seconds) of recorded messages for:
H
Automated Attendant callers leaving a message or Quick Message in a
Subscriber Mailbox.
H
Outside callers transferred by an extension user to a Subscriber Mailbox.
By default, these types of messages are 120 seconds long maximum.
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Operation
Not applicable
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System Administrator
Description
The System Administrator is a Subscriber Mailbox that has unique system
administration features such as recording Menus and deleting messages in a co-
worker's mailbox. The System Administrator features are an essential part of In-Mail
setup since they allow the recording of the system-wide messages and provide
Subscriber Mailbox maintenance. After logging onto their Subscriber Mailbox, the
System Administrator can use all of the features in the SA menu. The System
Administrator Options table below shows these options.
System Administrator Options
[Keyset Soft Key]
Option
Description
For more, see:
SA (72)
Access the System Administrator options.
[Not applicable]
I (4)
Record an Instruction
Instruction Menu on page 2-123.
[Instr]
Menu.
A (2)
Record an Announcement
Announcement Message on page
[Annc]
Message.
2-17.
S (7)
Access the Subscriber Maintenance options (see the following
[Subs]
features).
EA (32)
Erase all messages in a
Erasing All Messages on page
[Msgs]
mailbox.
2-83.
EG (34)
Erase a mailbox greeting.
Greeting on page 2-107.
[Greet]
o With Multiple Greetings,
this option simulta-
neously erases all recorded
greetings in a Subscriber
Mailbox. The active greet-
ing is reset to 1.
EN (36)
Erase a mailbox name.
Mailbox Name on page 2-139.
[Name]
S (7)
Delete a mailbox Security
Mailbox Security Code Delete on
[Not applicable]
Code.
page 2-145.
N (6)
Record Mailbox Name.
Mailbox Name on page 2-139.
[Not applicable]
O (6)
Override the active Answer
Answer Schedule Override on
[Not applicable]
Schedule.
page 2-19
V (8)
Hear the version number of the In-Mail stored voice prompts.
[Not applicable]
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Related Features
Subscriber Mailbox
Only a Subscriber Mailbox can be a System Administrator.
Programming
1.
Designate a Subscriber Mailbox as a System Administrator.
47-02-12
System Administrator (System Admin)
Enter 1 (Yes) to designate the Subscriber Mailbox as a System
Administrator.
By default, this option is 1(Yes) at extension 101 and 0 (No) at all other extensions.
Operation
Refer to the individual features referenced in the System Administrator Options on
page 2-223.
Accessing the System Administrator Options
Log onto System Administrator's Mailbox.
SA
Access the System Administrator Menu.
(72)
[Not applicable]
o
Turn to System Administrator Options on page 2-223 for more.
0
Plays Help message.
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System Administrator Mailbox
Description
A System Administrator Mailbox is a Subscriber Mailbox in which you have enabled
the System Administrator option. This provides the subscriber with system
administration capabilities. In-Mail can have multiple System Administrator Mailboxes.
Turn to System Administrator on page 2-223 for more.
Related Features
Subscriber Mailbox
Only a Subscriber Mailbox can be a System Administrator.
System Administrator
The System Administrator has unique system administration functions, such as recording
Welcome Messages and Instruction Menus, and deleting messages in a co-worker's
mailbox.
Programming
1.
Designate a Subscriber Mailbox as a System Administrator.
47-02-12
System Administrator (System Admin)
Enter 1 (Yes) to designate the Subscriber Mailbox as a System
Administrator.
By default, this option is 1(Yes) at extension 101 and 0 (No) at all other extensions.
2.
Refer to System Administrator on page 2-223 for more programming details.
Operation
See Accessing the System Administrator Options on page 2-224.
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System Re-initialization
Description
Initializing the telephone system automatically initializes all In-Mail programming. You
may want to do this if the site requirements significantly change and it is easier to start
over from default than remove all your custom programming. Re-initializing In-Mail
returns all programmed options to their default values.
Re-initializing the telephone system returns all programmed options to their factory
set (default) values. Any site specific programming you have done will be erased
following re-initialization.
To initialize (erase) Subscriber Mailbox Security Codes and all recordings, use a
System Administrator Mailbox.
Related Features
System Administrator
The System Administrator can delete Subscriber Mailbox security codes as well as In-Mail
recorded messages.
Programming
To initialize (Cold Start) the telephone system:
1.
Make sure the system (not In-Mail) CompactFlash card is not installed.

The system will not boot correctly if the system CompactFlash card is installed.
2.
Push the power button to Off.
3.
Wait 10 seconds before going to the next step.

This gives the system time to complete the shutdown process.
4.
Press and hold the Load button, then turn the power switch to On.
5.
Continue to hold down the Load button for at least 3 seconds.
6.
Release the Load button.

The system will restart in about 2 minutes.

When the system restarts, the Live LED flashes red.
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To erase recorded messages and Subscriber Mailbox Security Code see System
Administrator on page 2-223.
The recorded messages include:
Q
Instruction Menus
Q
Announcement Mailbox messages
Q
Messages left in a Subscriber Mailbox
Q
Subscriber Mailbox greetings
Q
Subscriber Mailbox names
Operation
Not applicable
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Time and Date
Description
Since In-Mail is completely integrated with the telephone system software, the In-Mail
time and date is the same as the phone system time and date. Since time and date is
used on telephone displays and with the Auto Time Stamp and Time and Date Stamp
features, be sure to set it accurately. To change the time and date, use the system
programmable options. See Programming below. The Time and Date is retained if the
telephone system power should fail or the system resets.
In addition, a Subscriber Mailbox user can hear the time and date when they call their
mailbox.
Related Features
Auto Time Stamp
After a user listens to a message, In-Mail can optionally announce the time and date the
message was left.
Time and Date Stamp
An extension can listen to a message and dial TI to hear the time the message was sent.
Programming
1.
To set the system time and date from system programming:
10-01-01 Time
and
Date
Set the system Time and Date.
2.
To set the system time from a system telephone:
N
Press Speaker key.
N
Dial 728.
N
Dial two digits for the hour (24 hour clock, 13 = 1:00 PM).
N
Dial two digits for the minutes (00-60).
N
Press Speaker to hang up.
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Operation
Hearing the Current Time and Date
Log onto Subscriber Mailbox.
TI (84)
Access the Time and Date option.
o
In-Mail plays the time and date, and then returns you to the mailbox Main Menu.
0
Plays Help message.
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Time and Date Stamp
Description
While listening to a message, a Subscriber Mailbox user can dial TI to hear the Time
and Date the message was left. This is a handy option while reviewing messages.
The subscriber can just dial a code to find out when the message arrived.
Time and Date Stamp with Caller ID
With caller ID installed, a mailbox user can dial TI while listening to a message to hear the
time the message was sent, as well as the caller's number.
Related Features
Auto Time Stamp
After a user listens to a message, In-Mail can optionally announce the time and date the
message was left.
Caller ID
With Caller ID installed and programmed, the Time and Date Stamp also includes the
caller's number.
Listening to Messages
Turn to this feature for additional listening options.
Time and Date
You can set the system time from system programming or from a system extension. You
can set the date only from system programming.
Programming
To get Time and Date Stamp with Caller ID, be sure Caller ID is properly installed and
programmed in the connected telephone system.
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Operation
Hearing the Time and Date a Message was Left
Log onto Subscriber Mailbox.
L (5)
Access the Message Listen mode.
[Lstn]
TI (84)
Hear the time and date the message was sent.
o
Turn to Listening to Messages on page 2-129 for more on your listening
options.
0
Plays Help message
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Transfer to a Mailbox
Description
An extension user can transfer their active call to a co-worker's mailbox. This lets the
caller leave a personal message for the co-worker. Transfer to a Mailbox is one of the
big conveniences of In-Mail since the caller can state their business and not have to
call back later. It saves the caller time and cuts down on unnecessary telephone
system call processing. Transfer to a Mailbox is frequently used by attendants and
receptionists as well as other co-workers.
Related Features
Auto Attendant Do Not Disturb
When enabled, Auto Attendant Do Not Disturb automatically sends all calls from the
Automated Attendant to the subscriber's mailbox.
Screened Transfer
Automated Attendant Screened Transfers can automatically transfer an outside caller to
an extension.
Unscreened Transfer
Automated Attendant Unscreened Transfers can automatically transfer an outside caller to
an extension.
Programming
Not applicable
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Operation
Transferring your call to a Co-Worker's Mailbox
To transfer your active call to a co-worker's mailbox:
1. Press Transfer.
2. Press Message.
3. Dial your co-worker's mailbox number (e.g., 101 for extension 101).
4. Press Speaker to hang up.
o
To optionally transfer a call to co-worker mailbox without first ringing their phone, press
Message before dialing their mailbox number. (This is the only procedure you can use to
transfer to a Guest Mailbox.)
o
To transfer a call to a co-worker mailbox from a single line telephone, use the following pro-
cedure:
Hookflash + Dial *8 + Dial the co-worker's mailbox + Hang up.
To transfer your active call and leave a message:
1. Press Transfer.
2. Dial your co-worker's mailbox number (e.g., 101 for extension 101).
3. Dial 8.
4. Leave a message and hang up.
This procedure can be used for any type phone.
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Undefined Routing
Description
An Automated Attendant Undefined Routing is a Dial Action Table key assignment for
which there is no routing defined. When an Automated Attendant caller dials a digit
and there is no routing assigned, In-Mail plays, "That is an invalid entry." In-Mail then
repeats the dialing options (Instruction Menu) to the caller. If a Dial Action Table key
assignment has no function, you should normally leave it undefined. By default, keys
1,2, 5, 6, 7, and 8 have Undefined Routing.
Related Features
Dial Action Table
Undefined Routing is a Dial Action Table Action.
Instruction Menu
The active Call Routing Mailbox's Instruction Menu repeats after a caller dials a digit with
an Undefined Routing.
Programming
1.
To set up an Undefined Routing for a Dial Action Table:
47-13-01
Dial Action Table Actions: UND Action - Undefined Routing (0) (UND)
For a key that should have an Undefined Routing, the Action entry should
be UND. There is no corresponding Number option entry.
By default, keys 4, 5, 6, 7, and 8 have Undefined Routing.
Operation
Not applicable
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Unscreened Transfer
Description
Unscreened Transfer is an Automated Attendant option that allows callers to directly
dial system extensions. Unscreened Transfer (and its related feature Screened
Transfer) allows the In-Mail Automated Attendant to transfer outside calls to system
extensions without the need for a live receptionist or operator. It is similar to telephone
system unscreened transfers in which the transferring party immediately extends the
call. After an Automated Attendant caller dials an extension, In-Mail transfers the call
to the destination and hangs up. Any recalls or additional routing are handled by the
telephone system just as with any other unscreened transfer.
Screened vs. Unscreened Transfer
Both Screened and Unscreened Transfer allow Automated Attendant callers to
directly dial system extensions. The following summarizes the differences between
these two types of Automated Attendant transfer.
J
With Unscreened Transfer, calls from the Automated Attendant ring like other
transferred calls and display the incoming Caller ID data (if provided by telco
and enabled in programming). Screened Transfers ring like Intercom calls and
do not display Caller ID until the call is answered.
J
Both Screened and Unscreened Transfers route unanswered calls to the
subscriber's greeting (recorded or default) so the caller can leave a message.
However, only Screened Transfer allows the caller to dial 2 to reach the Next
Call Routing Mailbox options (if programmed).
Unscreened Transfer and Inactive Mailboxes
An Unscreened Transfer will go through to the destination extension even if the
destination doesn't have an active mailbox. If the Unscreened Transfer is unanswered
at the destination, the call returns to the Automated Attendant.
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Unscreened Transfer (UTRF) Operation
o
Call = Call answered by the Automated Attendant.
o
Extension = Extension dialed by Automated Attendant caller.
If Auto Attendant Do Not Disturb is off, see Auto Attendant Do Not Disturb on page 2-33.
Extension Idle
Extension Busy
Extension in DND
With Active
Transfers call to extension.
1. Transfers call to extension.
1. Transfers call to extension.
Greeting Recorded
2. Retrieves call.
2. Retrieves call.
o
If answered, connects call
(just like a phone system
3. If unanswered1 in a default
3. If unanswered1 in a default
transfer).
phone system, plays greet-
phone system, plays greet-
o
If unanswered1 in a default
ing (so caller can start
ing (so caller can start
phone system, plays greet-
recording)2
recording).2
ing (so caller can start
recording).2
With Active
Transfers call to extension.
Transfers call to extension.
Transfers call to extension.
Greeting Not
o
If answered, connects call
o
If answered, connects call
o
If answered, connects call
Recorded
(just like a phone system
(just like a phone system
(just like a phone system
transfer).
transfer).
transfer).
o
If unanswered1 in a default
o
If unanswered1 in a default
o
If unanswered1 in a default
phone system, plays name
phone system, plays name
phone system, plays name
(if recorded) or extension
(if recorded) or extension
(if recorded) or extension
number. In-Mail then
number. In-Mail then
number. In-Mail then
prompts caller to leave a
prompts caller to leave a
prompts caller to leave a
message.2
message.2
message.2
If Auto Attendant Do Not Disturb is on, see Auto Attendant Do Not Disturb on page 2-33.
Extension Idle
Extension Busy
Extension in DND
With Active
Sends call immediately to mailbox:
Greeting Recorded
o
Plays greeting.
With Active
o
Prompts caller to start recording.
Greeting Not
Recorded
1 After 24-02-04 Transfer Recall Time.
2 Custom phone system programming may redirect the unanswered call (for example, to a hunt group or
another extension).
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Related Features
Answer Tables
Determines how the Automated Attendant answers outside calls on each trunk.
Automated Attendant
The Answer Table determines how the Automated Attendant answers calls.
Call Routing Mailbox
The mailbox associated with an Answer Table that specifies which dialing options (Dial
Action Table) and announcements are available to Automated Attendant callers.
Caller ID
In-Mail provides Caller ID data for an Unscreened Transfer as the call is ringing.
Dial Action Table
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer
Table.
You cannot program a Call Routing Mailbox as an Unscreened Transfer (UTRF) Dial
Action Table destination.
Forced Unscreened Transfer
The Subscriber Mailbox can optionally convert Automated Attendant Screened Transfers
to Unscreened Transfers.
Next Call Routing Mailbox
The Next Call Routing settings for a Subscriber Mailbox may provide additional options
after the caller leaves a message.
Screened Transfer
After an Automated Attendant caller dials an extension, In-Mail calls (screens) the
destination extension to see if the transfer can go through.
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Programming
1.
Assign the UTRF action to a key on the active Dial Action Table.
47-13-01
Dial Action Table Actions: UTRF Action - Unscreened Transfer (2)
(UTRF)
Normally, the corresponding Number option should be XXX. Note that the
key you choose for this action is the first digit of the called extension
number.
H
For example, to allow callers to place Unscreened Transfers to
extensions 101-199, for key 3 enter UTRF for the Action and XXX for
the corresponding Number.
To have Unscreened Transfer call a specific extension, the corresponding
Number option should be that extension's number. The caller then dials that
single digit to reach the extension.
H
For example, to have callers dial 8 to reach extension 303, for key 8
enter UTRF for the Action and 303 for the corresponding Number.
By default, key 0 and TIMEOUT are both UTRF actions to 101. In addition, key 3
is an UTRF action to XXX.
2.
Optionally set the telephone system's Transfer Recall interval.
24-02-04 Transfer Recall Time
Unanswered Unscreened Transfers route to the extension's mailbox after
this interval.
By default, this interval is 30 seconds.
Operation
Not applicable
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Voice Mail Overflow
Description
The telephone system can automatically reroute unanswered outside calls to the In-
Mail Automated Attendant. Voice Mail Overflow ensures that In-Mail will pick up calls
that don't go through. This allows callers to leave a message rather than having to call
back later. Voice Mail can be the overflow destination for the following types of calls:
J
Direct Inward Line (DIL) Overflow
A trunk that directly rings an extension can overflow to that extension's mailbox
if not answered.
J
Incoming Ring Groups
A trunk ringing an extension's line keys can overflow to the In-Mail Automated
Attendant.
J
Department Calling Groups
A call to a Department Group master (pilot) number can overflow to In-Mail if
unanswered. The overflow destination is the Master Mailbox assigned to the
Department Group. The Master Mailbox can be a:
N Call Routing Mailbox
This gives the Department Group caller additional dialing options if their call is
unanswered.
N Announcement Mailbox
This plays a prerecorded announcement to the Department Group caller if their call
is unanswered. The Announcement Mailbox can then hang up or provide additional
dialing options.
N Subscriber Mailbox
The Department Group caller can leave a message in the groups master mailbox. A
Member of the group can then retrieve the message later on.
The call into the Department Group can be one of the following:
N A Direct Inward Line to the Department Group master (pilot) number.
N A Screened Transfer from the In-Mail Automated Attendant to the Department
Group master (pilot) number.
N An Unscreened Transfer from the In-Mail Automated Attendant to the Department
Group master (pilot) number.
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Related Features
Answer Tables
Determines how the Automated Attendant answers outside calls on each trunk.
Automated Attendant
The Answer Table determines how the Automated Attendant answers calls.
Call Routing Mailbox
The mailbox associated with an Answer Table that specifies which dialing options (Dial
Action Table) and announcements are available to Automated Attendant callers.
Dial Action Table
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer
Table.
Master Mailbox
Use Master Mailboxes for:
Department Calling Group Overflow.
Screened Transfer
A Screened Transfer from the In-Mail Automated Attendant to a Department Group master
number can overflow to the group's Master Mailbox.
Unscreened Transfer
An Unscreened Transfer from the In-Mail Automated Attendant to a Department Group
Master Mailbox can overflow to the group's Master Mailbox.
Programming
Programming DIL Overflow
1.
Set up Direct Inward Lines.
22-02-01
Incoming Call Trunk Setup
Assign Service Type 4 to each trunk you want to be a DIL. Make a separate
entry for each Night Service mode.
By default, trunks are Service Type 0 (Normal).
22-07-01
DIL Assignment
For each trunk designated as a DIL above, enter the extension number of
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the DIL destination (e.g., 306). Make a separate entry for each Night
Service mode.
By default, there are no DIL destinations programmed.
2.
Assign In-Mail as the overflow (no answer) destination.
22-08-01
DIL/IRG No Answer Destination
For each trunk assigned as a DIL above, enter the In-Mail Department
Group pilot number to make In-Mail the overflow (no answer) destination.
By default, the overflow (no answer) destination is Incoming Ring Group 1.
3.
Set the interval after which unanswered calls should route to the overflow
destination.
22-01-04
DIL No Answer Recall Time
Enter the interval after which unanswered calls should overflow to the
programmed overflow (no answer) destination.
By default, this interval is 0 (no overflow).
Programming Incoming Ring Group Overflow
1.
Set up the Incoming Ring Group trunks.
22-02-01
Incoming Call Trunk Setup
Assign Service Type 0 (Normal) to each Incoming Ring Group trunk. Make
a separate entry for each Night Service mode.
By default, trunks are Service Type 0 (Normal).
2.
Assign In-Mail as the overflow (no answer) destination.
22-08-01
DIL/IRG No Answer Destination
For each trunk assigned as an Incoming Ring Group trunk above, enter the
In-Mail Department Group pilot number to make In-Mail the overflow (no
answer) destination.
By default, the overflow (no answer) destination is Incoming Ring Group 1.
3.
Set the interval after which unanswered calls should route to the overflow
destination.
22-01-04
DIL No Answer Recall Time
Enter the interval after which unanswered calls should overflow to the
programmed overflow (no answer) destination.
By default, this interval is 0 (no overflow).
Programming Department Calling Group Overflow for Screened Transfers
(TRFs)
1.
Set up the Department Group.
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16-02-01
Department Group Assignment for Extensions.
Assign telephone extensions to a Department Group.
By default, telephone extensions are assigned to Department Group 1.
11-07-01
Department Group Pilot Numbers
Assign master (pilot) numbers to Department Groups.
2.
In the active Dial Action Table, assign a Screened Transfer (TRF) Action to the
Department Group master number.
47-13-01
Dial Action Table Actions: TRF Action - Screened Transfer (1) (TRF)
The corresponding Number option should be the Department Group master
number.
For example, to allow callers to place Screened Transfers to Department
Group 1 (600), enter TRF for the Action and 600 for the corresponding
Number.
By default, there are to TRF actions assigned to Department Groups.
3.
Set how long the call will ring in the Department Group before overflow occurs.
47-08-02
Screened Transfer Timeout (Scrn Trf Timeout)
For the active Call Routing Mailbox, set how long (1-255 seconds) the
Screened Transfer from the In-Mail Automated Attendant will ring in the
Department Group before overflow occurs.
By default, this interval is 15 seconds.
4.
Set up the Department Group Master Mailbox.
47-03-01
Master Mailbox Active (Mailbox Active)
Be sure the Master Mailbox is active (1).
By default, all Master Mailboxes are inactive.
47-03-02
Master Mailbox Number (Mailbox Number)
The Master Mailbox number must be the same as the Department Group
master number.
By default, there are no Master Mailbox numbers assigned.
47-03-03
Master Mailbox Type (Mailbox Type)
Assign the Master Mailbox category (1=Call Routing, 2=Announcement,
3=Subscriber, 0=Undefined).
By default, the Master Mailbox type is 3 (Subscriber).
5.
Set up the options for the Master Mailbox used for Department Group overflow.
If you entered 1 (Call Routing) for 47-03-03 Master Mailbox Type:
47-04-01 Dial Action Table (Dial Action Table) on page 3-28.
47-04-02 Screened Transfer Timeout (Scrn Trf Timeout) on page 3-28.
47-04-03 Time Limit for Dialing Commands (Dialing Timeout) on page
3-28.
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47-04-04 Fax Detection (Fax Detection) on page 3-29.
If you entered 2 (Announcement) for 47-03-03 Master Mailbox Type:
47-05-01 Next Call Routing Mailbox (Next CR Mbox) on page 3-31.
47-05-02 Repeat Count (Repeat Count) on page 3-31.
47-05-03 Hang Up After (HangUp) on page 3-32.
If you entered 3 (Subscriber) for 47-03-03 Master Mailbox Type:
47-06-01 Number of Messages (Number of Messages) on page 3-34.
47-06-02 Message Playback (Message Playback) on page 3-34.
47-06-03 Auto Erase/Save of Messages (Auto Erase/Save) on page 3-35.
47-06-05 Recording Conversation Beep (Rec Conv Beep) on page 3-35.
47-06-06 Message Waiting Lamp (Update MW Lamp) on page 3-36.
47-06-07 Auto Attendant Do Not Disturb (Auto-ATT DND) on page 3-36.
47-06-08 Forced Unscreened Transfer (Forced UTRF) on page 3-36.
47-06-09 Auto Time Stamp (Auto Time Stamp) on page 3-37.
47-06-10 System Administrator (System Admin) on page 3-37.
47-06-11 Dialing Option (Dialing Option) on page 3-37.
47-06-12 Next Call Routing Mailbox (Next CR Mbox) on page 3-38.
15-07-01 Programming Function Keys on page 3-3
For each Department Group member, assign a Voice Mail key (code 77) for
the group master number. This allows group members to easily retrieve the
overflow messages.
Programming Department Calling Group Overflow for Unscreened Transfers
(UTRFs)
1.
Set up the Department Group.
16-02-01
Department Group Assignment for Extensions.
Assign telephone extensions to a Department Group.
11-07-01
Department Group Pilot Numbers
Assign master (pilot) numbers to Department Groups.
2.
In the active Dial Action Table, assign an Unscreened Transfer (UTRF) Action
to the Department Group master number.
47-13-01
Dial Action Table Actions: UTRF Action - Unscreened Transfer (2)
(UTRF)
The corresponding Number option should be the Department Group master
number.
H
For example, to allow callers to place Screened Transfers to Department
Group 1 (600), enter UTRF for the Action and 600 for the corresponding
Number.
By default, there are to UTRF actions assigned to Department Groups.
3.
Set how long the call will ring in the Department Group before overflow occurs.
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24-02-04
Transfer Recall Time.
Set how long (0-64800 seconds) the Unscreened Transfer from the In-Mail
Automated Attendant will ring in the Department Group before overflow
occurs.
By default, this interval is 30 seconds.
4.
Set up the Department Group Master Mailbox.
47-03-01
Master Mailbox Active (Mailbox Active)
Be sure the Master Mailbox is active (1).
By default, all Master Mailboxes are inactive.
47-03-02
Master Mailbox Number (Mailbox Number)
The Master Mailbox number must be the same as the Department Group
master number.
By default, there are no Master Mailbox numbers assigned.
47-03-03
Master Mailbox Type (Mailbox Type)
Assign the Master Mailbox category (1=Call Routing, 2=Announcement,
3=Subscriber, 0=Undefined).
By default, the Master Mailbox type is 3 (Subscriber).
5.
Set up the options for the Master Mailbox used for Department Group overflow.
If you entered 1 (Call Routing) for 47-03-03 Master Mailbox Type:
47-04-01 Dial Action Table (Dial Action Table) on page 3-28.
47-04-02 Screened Transfer Timeout (Scrn Trf Timeout) on page 3-28.
47-04-03 Time Limit for Dialing Commands (Dialing Timeout) on page
3-28.
47-04-04 Fax Detection (Fax Detection) on page 3-29.
If you entered 2 (Announcement) for 47-03-03 Master Mailbox Type:
47-05-01 Next Call Routing Mailbox (Next CR Mbox) on page 3-31.
47-05-02 Repeat Count (Repeat Count) on page 3-31.
47-05-03 Hang Up After (HangUp) on page 3-32.
If you entered 3 (Subscriber) for 47-03-03 Master Mailbox Type:
47-06-01 Number of Messages (Number of Messages) on page 3-34.
47-06-02 Message Playback (Message Playback) on page 3-34.
47-06-03 Auto Erase/Save of Messages (Auto Erase/Save) on page 3-35.
47-06-05 Recording Conversation Beep (Rec Conv Beep) on page 3-35.
47-06-06 Message Waiting Lamp (Update MW Lamp) on page 3-36.
47-06-07 Auto Attendant Do Not Disturb (Auto-ATT DND) on page 3-36.
47-06-08 Forced Unscreened Transfer (Forced UTRF) on page 3-36.
47-06-09 Auto Time Stamp (Auto Time Stamp) on page 3-37.
47-06-10 System Administrator (System Admin) on page 3-37.
47-06-11 Dialing Option (Dialing Option) on page 3-37.
47-06-12 Next Call Routing Mailbox (Next CR Mbox) on page 3-38.
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Programming Department Calling Group Overflow for a DIL to the Master
Number
1.
Set up the Department Group.
16-02-01
Department Group Assignment for Extensions.
Assign telephone extensions to a Department Group.
11-07-01
Department Group Pilot Numbers
Assign master (pilot) numbers to Department Groups.
2.
Set up a DIL for the Department Group.
22-02-01
Incoming Call Trunk Setup
Assign Service Type 4 to each trunk you want to be a DIL. Make a separate
entry for each Night Service mode.
By default, trunks are Service Type 0 (Normal).
22-07-01
DIL Assignment
For each DIL you want to ring the Department Group directly, enter the
Department Group master number.
By default, there are no DIL destinations programmed.
22-08-01
DIL/IRG No Answer Destination
For each DIL to the Department Group master number, enter 102 to make
In-Mail the overflow (no answer) destination.
By default, the overflow (no answer) destination is Incoming Ring Group 1.
3.
Set how long a DIL will ring in the Department Group before overflow occurs.
22-01-04
DIL No Answer Recall Time
Set how long (0-64800 seconds) the DIL will ring in the Department Group
before overflow occurs.
By default, this interval is 0 (no overflow).
4.
Set up the Department Group Master Mailbox.
47-03-01
Master Mailbox Active (Mailbox Active)
Be sure the Master Mailbox is active (1).
By default, all Master Mailboxes are inactive.
47-03-02
Master Mailbox Number (Mailbox Number)
The Master Mailbox number must be the same as the Department Group
master number.
By default, there are no Master Mailbox numbers assigned.
47-03-03
Master Mailbox Type (Mailbox Type)
Assign the Master Mailbox category (1=Call Routing, 2=Announcement,
3=Subscriber, 0=Undefined).
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Electra Elite IPK II
By default, the Master Mailbox type is 3 (Subscriber).
5.
Set up the options for the Master Mailbox used for Department Group overflow.
If you entered 1 (Call Routing) for 47-03-03 Master Mailbox Type:
47-04-01 Dial Action Table (Dial Action Table) on page 3-28.
47-04-02 Screened Transfer Timeout (Scrn Trf Timeout) on page 3-28.
47-04-03 Time Limit for Dialing Commands (Dialing Timeout) on page
3-28.
47-04-04 Fax Detection (Fax Detection) on page 3-29.
If you entered 2 (Announcement) for 47-03-03 Master Mailbox Type:
47-05-01 Next Call Routing Mailbox (Next CR Mbox) on page 3-31.
47-05-02 Repeat Count (Repeat Count) on page 3-31.
47-05-03 Hang Up After (HangUp) on page 3-32.
If you entered 3 (Subscriber) for 47-03-03 Master Mailbox Type:
47-06-01 Number of Messages (Number of Messages) on page 3-34.
47-06-02 Message Playback (Message Playback) on page 3-34.
47-06-03 Auto Erase/Save of Messages (Auto Erase/Save) on page 3-35.
47-06-05 Recording Conversation Beep (Rec Conv Beep) on page 3-35.
47-06-06 Message Waiting Lamp (Update MW Lamp) on page 3-36.
47-06-07 Auto Attendant Do Not Disturb (Auto-ATT DND) on page 3-36.
47-06-08 Forced Unscreened Transfer (Forced UTRF) on page 3-36.
47-06-09 Auto Time Stamp (Auto Time Stamp) on page 3-37.
47-06-10 System Administrator (System Admin) on page 3-37.
47-06-11 Dialing Option (Dialing Option) on page 3-37.
47-06-12 Next Call Routing Mailbox (Next CR Mbox) on page 3-38.
Operation
Not applicable
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Volume Control
Description
Since In-Mail is completely integrated with the telephone system software, Volume
Control is available at a subscriber's keyset any time while listening to a message,
greeting, or prerecorded voice prompt. Volume Controls let the user interactively
adjust the loudness of the In-Mail messages and prompts to a comfortable level.
Related Features
Not applicable
Programming
No additional programming required.
Operation
Volume Control
To adjust the volume while using any mailbox feature:
1. Press VOL Up or VOL Down.
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Features

Programming
3
SECTION 1
BEFORE YOU START PROGRAMMING
How to use this chapter
Pr
The In-Mail programmable options allow you to customize the way the
features associated with an option work. This Programming chapter
og
provides detailed information to enable you to accomplish the following:
J
Find out about each option.
ra
J
Review the list of features that an option affects.
mmin
J
Learn how to enter the option data into system memory.
When you want to customize a feature, refer to information in the Features
chapter, Section 3 Feature Descriptions on page 2-10. The Feature
Descriptions will tell you what options you have to change to get the
feature operation you want. Then, look up the options in this section and
g
customize them as required.
Start-Up Programming
Default Programming
SECTION 2
START-UP PROGRAMMING (DEFAULT)
When you install the In-Mail ETU and turn on the system, In-Mail will not
automatically start working, but the following areas are programed.
J
Subscriber Mailboxes are enabled for extensions 101-108. The
mailbox numbers are the same as the extension numbers.
J
The Automated Attendant does not answer outside calls.
2.1
IN-MAIL CONFIGURATION
The following programs must be configured in a default system to get In-
Mail functions.
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Electra Elite IPK II
1.
The In-Mail ETU is enabled.
47-01-01
In-Mail System Options, DSPDB Voice Mail Type
This option is 0 (to enable In-Mail). Changing this option requires the KSU
be reset for changes to take effect.
47-01-17
In-Mail Port
This option is used to set the first port of In-Mail. This value can be any
valid station port that is not already in use. By default this option is not
assigned.
2.
Assign In-Mail extensions to Department Group.
16-02-01
Department Group Assignment for Extensions
Assign In-Mail extensions to a Department Group (e.g. 8). At default there
are no other extensions in this group.
Set the Department Group order (e.g., extension 125 is order 1,
extension 126 is order 2, etc.)
3.
Assign master number to In-Mail Department Group.
11-07-01
Department Group Pilot Numbers
4.
Define the Voice Mail Department Group.
45-01-01
Voice Mail Integration Options, Voice Mail Department Group Number
5.
Set extensions 101-108 to use the Message key for Voice Mail operation.
15-02-26
Multi-Line Telephone Basic Data Setup, Message Key Operation Mode
This option is 0 for all extensions.
There are no Voice Mail Programmable Function Keys assigned (15-07-01
Programming Function Keys does not = 77 for any extensions).
6.
Mailboxes for extensions 101-108 are activated.
47-02-01
In-Mail Subscriber Mailbox Options, Mailbox Active
This option is 1 for extensions 101-108.
When activating additional mailboxes, Subscriber Mailboxes 1-26 normally
correspond to extensions 101-126.
7.
For extensions 101-108, the Subscriber Mailbox numbers are the same as the
extension numbers.
47-02-02
In-Mail Subscriber Mailbox Options, Mailbox Number
Normally, Subscriber Mailbox numbers correspond to the respective
extension number. (For example, extensions 101-126 should use
Subscriber Mailbox numbers 101-126).
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Document Revision 1
Options
1-256
Default
Not Assigned
2.2
Additional In-Mail Programming
These additional programs must also be configured in a default system.
15-03-01
Single Line Telephone Basic Data Setup, SLT Signaling Type
Set at 0 (DP) for In-Mail extensions.
15-03-03
Single Line Telephone Basic Data Setup, Terminal Type
Set at 1 for In-Mail extensions.
2.3
Optional In-Mail Start-Up Programming
Program Voice Mail keys on system extensions.
15-07-01
Programming Function Keys
Voice Mail keys are code 77.
Normally, the additional data is the number of the extension you are
programming.
You can optionally set up an extension Message key for Voice Mail access
in the next step.
Keysets can also have Voice Mail keys for Virtual Extensions, a co-worker,
or an uninstalled extension (for Message Center operation).
Extension users can use Service Code 751 to set up their own Voice Mail
keys.
By default, there are no Voice Mail keys assigned.
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Electra Elite IPK II
2.4
Set up Automated Attendant to Answer Outside Calls
To have Automated Attendant answer outside calls, perform the following:
H
Set up Direct Inward Lines (DILs)
H
Terminate DILs to In-Mail
Once the DILs to In-Mail are set up, all calls are answered by Call Routing
Mailbox 1 and Dial Action Table 1.
H
Answer Table 1 Runs Monday-Friday from 8:30AM to 5:00PM, and uses
Call Routing Mailbox 1.
H
At all other times, the Default Mailbox answers also using Call Routing
Mailbox 1.
H
Dial Action Table 1 enables the following usage:
N Dial system extensions (if installed) 101-199, 3101-3257 and 3301-3457.
N Dial 0 for an operator (extension 101).
N Dial * + Extension to leave a Quick Message in a mailbox.
N Dial # + Extension to remotely log on to their mailbox.
N Wait on the line to be automatically routed to the operator.
Programming
1.
Set up trunks as DILs.
22-02-01
Incoming Call Trunk Setup
Assign Service Type 4 to each trunk you want to be a DIL. Make a separate
entry for each Night Service mode.
By default, trunks are Service Type 0 (Normal).
2.
Have the DILs terminate to In-Mail extension.
22-07-01
DIL Assignment
For each trunk you designate as a DIL, enter the In-Mail group pilot number.
Make a separate entry for each Night Service mode.
By default, there are no DIL destinations programmed.
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SECTION 3
PROGRAM 15 EXTENSION, BASIC SETUP
Program 15-01 Basic Extension Data Set Up
Description
Program 15-01 Basic Extension Data Setup defines the basic settings for each
extension.
Use 15-01-01 Extension Name to enter an extension name for Directory Dialing. You
can also enter an extension name from the telephone.

For information on the other 15-01 Basic Extension Data Setup options, refer to the IPK
II Programming Manual.
Options
15-01-01
Extension Name (Ext Name)
Enter the name for each extension, using up to 12 characters, A-Z, upper
and lower case letters. Do not use non-alpha characters. To separate a first
name from a last name, enter a space or comma as a delimiter. You can
enter names in any of the following formats:
H
First
H
Last
H
First (space) Last
H
Last (space) First
You can also use Name Programming from the telephone to enter
extension names (Speaker + 700 or PGM 15-07/SC 751 + 55).
For help with programming names, see Keys for Entering Names on page 3-6.
See Directory Dialing on page 2-69.
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Keys for Entering Names
Key for Entering Names
When entering names in the procedures below, refer to this chart. Names can be
up to 12 digits long.
Use this keypad
When you want to. . .
digit . . .
1
Enter characters:
1 @ [ ¥ ] ^ _ ` { | } Á À Â Ã Ç É Ê ì ó
2
Enter characters A-C, a-c, 2.
3
Enter characters D-F, d-f, 3.
4
Enter characters G-I, g-i, 4.
5
Enter characters J-L, j-l, 5.
6
Enter characters M-O, m-o, 6.
7
Enter characters P-S, p-s, 7.
8
Enter characters T-V, t-v, 8.
9
Enter characters W-Z, w-z, 9.
0
Enter characters:
0 ! " # $ % & ' ( ) ô Õ ú ä ö ü
,
Enter characters:
, + , - . / : ; < = > ? B E S ¢ £
#
# = Accepts an entry (only required if two letters on the same key
are needed - ex: TOM). Pressing # again = Space. (In system
programming mode, use the right arrow soft key instead to accept
and/or add a space.)
Conf
Clear the character entry one character at a time.
Hold
Clear all the entries from the point of the flashing cursor and to the
right.
Options
Characters (12 maximum, using upper and lower case letters).
Use a space or comma as the delimiter between the first and last name.
Default
No extension names entered.
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15-01 Program Entry
15-01 Basic Extension Data Setup Program Entry
(Entry Range) [Default Setting]
Speaker + #*#* + Password (12345678) + Transfer + 1501 + Option.
01
Extension Name (12 characters max., A-Z using upper and lower case letters) [No entry]
Use a space or comma as the delimiter between the first and last name.
02
Outgoing Trunk Line Preference (0=Off, 1=On) [0]
03
SMDR Printout (0=Do not print on SMDR report, 1=Include on SMDR report) [1]
04
ISDN Caller ID (0=Disable, 1=Enable) [1]
05
Restriction for Outgoing Disable on Incoming Line (0=Disable, 1=Enable) [0]
Press this:
To do this:
Editing
Transfer
Enter (accept) data you entered and advance to the next prompt, or advance to the next
prompt without changing your entry.
-1
+1
Scroll backwards (-1) or forwards (+1) through the list of available entries.
When editing an entry, moves the cursor left or right.
Conf
When editing an entry, delete the character to the left of the cursor.
Hold
When editing an entry, Hold erases the entire entry from the display.
Line Keys (LK)
Where indicated, press a line key to enter a specific value for the selected option.
Navigation
Answer
Backs up to the previous level (e.g., from Option to Series, or from Series to Program).
Scroll consecutively backwards or forwards through selected Option or Series.
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SECTION 4
PROGRAM 47 IN-MAIL
47-01 In-Mail System Options
Description
Use Program 47-01 In-Mail System Options to set up the In-Mail system-wide options.
Options
47-01-01
DSPDB Voice Mail Type (DSPDB VM Type)
Use this option to enable the In-Mail ETU. Enter 0 for this option when In-
Mail is installed. Changing this program requires the KSU be reset for the
changes to take effect.
Options
0 (In-Mail)
1 (VRS)
Default
1 (VRS)
47-01-02
In-Mail Master Name (MasterName)
Use this option to modify the name for all In-Mail ports. The system briefly
displays this name when a display keyset user calls a Voice Mail port, either
by pressing Message, the voice mail key, or by dialing the master number.
You should always end the name with the ## characters. The system
substitutes the port number for the last #. Using the default name In-Mail ##
for example, the keyset display shows In-Mail #1 when calling port 1.
Changing this program requires the KSU be reset for the changes to take
effect.
See Keys for Entering Names on page 3-9.
Options
Consider leaving the option at its default setting.
Default
In-Mail ## (The system substitutes the port number for the # when calling
the port).
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Keys for Entering Names
Key for Entering Names
When entering names in the procedures below, refer to this chart. Names can be
up to 12 digits long.
Use this keypad
When you want to. . .
digit . . .
1
Enter characters:
1 @ [ ¥ ] ^ _ ` { | } Á À Â Ã Ç É Ê ì ó
2
Enter characters A-C, a-c, 2.
3
Enter characters D-F, d-f, 3.
4
Enter characters G-I, g-i, 4.
5
Enter characters J-L, j-l, 5.
6
Enter characters M-O, m-o, 6.
7
Enter characters P-S, p-s, 7.
8
Enter characters T-V, t-v, 8.
9
Enter characters W-Z, w-z, 9.
0
Enter characters:
0 ! " # $ % & ' ( ) ô Õ ú ä ö ü
,
Enter characters:
, + , - . / : ; < = > ? B E S ¢ £
#
# = Accepts an entry (only required if two letters on the same key
are needed - ex: TOM). Pressing # again = Space. (In system
programming mode, use the right arrow soft key instead to accept
and/or add a space.)
Conf
Clear the character entry one character at a time.
Hold
Clear all the entries from the point of the flashing cursor and to the
right.
47-01-03
Subscriber Message Length (Subs Msg Length)
Use this option to set the maximum length of recorded messages for:
H
Subscriber Mailbox users dialing RS to record and send a message.
H
Extension users leaving a message in a Subscriber Mailbox.
H
Outside Automated Attendant callers accessing a mailbox via a GOTO
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command and then dialing RS to record and send a message.
H
Subscriber Mailbox Greetings.
H
Announcement Messages.
H
Call Routing Mailbox Instruction Menus.
The length of a Conversation Record is 10 times the Subscriber Message
Length. Since the Conversation Record time cannot exceed 4095 seconds, any
settings in Subscriber Message Length larger than 409 has no effect on the
length of recorded conversations.
See the following for more:
N Announcement Message on page 2-17
N Automated Attendant on page 2-39
N Call Routing Mailbox on page 2-51
N Live Record on page 2-133
N Greeting on page 2-107
N Subscriber Mailbox on page 2-219
Options
1-4095 seconds
Default
120 seconds
47-01-04
Non-Subscriber Message Length (Mbox Msg Length)
Use this option to set the maximum length of recorded messages for:
H
Automated Attendant callers leaving a message or Quick Message in a
Subscriber Mailbox.
H
Outside callers transferred by an extension user to a Subscriber Mailbox.
See the following for more:
N Automated Attendant on page 2-39
N Message Length on page 2-165
N Quick Message on page 2-199
N Subscriber Mailbox on page 2-219
Options
1-4095 seconds.
Default
120 seconds.
47-01-05
Message Backup/Go Ahead Time (Msg Bkup/Adv Time)
Use this option to set the backup/go ahead interval. This interval sets how
far In-Mail backs up when a user dials B while listening to a message. This
interval also sets how far In-Mail jumps ahead when a user dials G while
listening to a message.
See the following for more:
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N Listening to Messages on page 2-129.
N Message Length on page 2-165.
Options
1-60 Seconds.
Default
5 Seconds.
47-01-06
Fax Extension (Fax Extension)
Use this option to specify which system extension is the fax machine. When
the Automated Attendant answers a call and detects fax (CNG) tone, it
automatically transfers the call to this extension.
See Fax Detection on page 2-89 for more.
Options
No entry (Press Hold to clear).
Extension number (e.g., 310).
Default
No entry (Press Hold to clear).
47-01-07
Digital Pager Callback Number (Pager CBack)
Use this option to set the Digital Pager Callback Number portion of the
Message Notification callout number for a digital pager. This is the portion of
the callout number that is appended to the pager service telephone number.
Normally, this option is X*M#, where:
H
X is the number of the extension that generated the notification.
H
* is a visual delimiter (to make the pager display easier to read).
H
M is the number of new messages in the extension's mailbox.
H
# is the digit normally used by the pager service for positive disconnect.
See Message Notification on page 2-169 for more.
Options
Digits (12 maximum, using 0-9, # and *)
M (Number of messages - entered by pressing LK1)
No entry (Entered by pressing Hold)
X (Extension number - entered by pressing LK2)
In-Mail automatically replaces the X command with the number of the
extension that initially received the message.
Default
X*M#
47-01-08
Delay in Dialing Digital Pager Callback Number (Pager Dial Delay)
Use this option to set the delay (0-99 seconds) that occurs just before In-
Mail dials the Digital Pager Callback Number portion of the Message
Notification callout number for a digital pager. Set this delay so the pager
service has enough time to connect to the digital pager before sending the
callback number. Your pager service may be able to help you determine the
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best value for this option (0-99 seconds). By default, this option is 9
seconds. When placing a digital pager notification, the system:
1.
Seizes the trunk specified.
2.
Dials user-entered notification number (in Message + OP + N).
3.
Waits the 47-01-08 Delay in Dialing Digital Pager Callback
Number interval.
4.
Dials number entered in 47-01-07 Digital Pager Callback
Number.
The system assumes that the notification number will complete dialing
approximately 4 seconds after trunk seizure. This means that, by default,
the Digital Pager Callback Number will be dialed into the pager service
about 13 seconds after trunk seizure.
See Message Notification on page 2-169 for more.
Options
0-99 seconds
Default
9 seconds
47-01-09
Wait Between Digital Pager Callout Attempts (Notify Pager Intvl)
Use this option to set the minimum time (1-255 minutes) between
unacknowledged or unanswered digital pager Message Notification
callouts. (A subscriber acknowledges a digital pager notification by logging
onto their mailbox.) After this interval expires, In-Mail will try the callout
again (for up to the number of times set in 47-01-14 Number of Callout
Attempts). By default, this interval is 15 minutes.
If the system dials the callout number and the pager service is busy, it will
retry the number in one minute.
See Message Notification on page 2-169 for more.
Options
1-255 minutes
Default
15 minutes
47-01-10
Wait Between Non-Pager Callout Attempts (Notify N-Pgr Intvl)
Use this option to set the minimum time (1-255 minutes) between non-
pager Message Notification callouts in which the destination answers, says
"Hello," dials 1 to acknowledge and then enters the wrong security code. By
default, this interval is 20 minutes.
See Message Notification on page 2-169 for more.
Options
1-255 minutes
Default
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20 minutes
47-01-11
Wait Between Busy Non-Pager Callout Attempts (Notify Busy Intvl)
Use this option to set how long In-Mail will wait (1-255 minutes), after it dials
a busy non-pager callout destination, before retrying the callout number.
The default setting for this option is 15 minutes.
See Message Notification on page 2-169 for more.
Options
1-255 minutes
Default
15 minutes
47-01-12
Wait Between RNA Non-Pager Callout Attempts (Notify RNA Intvl)
Use this option to set how long In-Mail will wait (1-255 minutes), after it dials
an unanswered non-pager callout destination, before retrying the callout
number. The default setting for this option is 30 minutes.
There are three types of unanswered non-pager callouts:
H
If the callout rings the destination longer than the 47-01-13 Wait for Answer
Non-Pager Callout Attempts option.
H
If the destination answers, says "Hello" (or the system detects answer
supervision) and then hangs up without dialing 1 to log onto their mailbox.
This typically happens if someone unfamiliar with notification answers the
callout, or if the callout is picked up by an answering machine.
H
If the destination answers and then hangs up without saying "Hello." This
typically happens if someone unfamiliar with the notification answers the
callout (like the above example), or if the call is picked up by an answering
machine with insufficient outgoing message volume.
See Message Notification on page 2-169 for more.
Options
1-255 minutes
Default
30 minutes
47-01-13
Wait for Answer Non-Pager Callout Attempts (Notify RNA Rings)
If a non-pager callout rings the destination longer than this interval (1-99
rings), In-Mail marks the call as unanswered (Ring No Answer) and hangs
up. The default setting for this option is 5 rings.
See Message Notification on page 2-169 for more.
Options
1-99 rings
Default
5 rings
47-01-14
Number of Callout Attempts (Notify Call Attmpt)
Use this option to set how many times (1-99 attempts) In-Mail will retry an
incomplete Message Notification callout. This total includes
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unacknowledged callouts, callouts to a busy destination, and callouts to an
unanswered destination. This option applies to pager and non-pager
callouts. The default setting for this option is 5.
See Message Notification on page 2-169 for more.
Options
1-99 attempts
Default
5 attempts
47-01-15
Send Pager Callout Until Acknowledged (Retry Until Ack)
When this option is enabled (1), In-Mail will continue to retry a digital pager
Message Notification callout until the notification is acknowledged. If this
option is disabled (0), In-Mail will retry a digital pager Message Notification
the number of times specified in 47-01-14 Number of Callout Attempts. This
option does not apply to Message Notification callouts to telephone
numbers. The default setting for this option is disabled (0).
A digital pager notification is considered acknowledged when the recipient
logs onto the mailbox.
See Message Notification on page 2-169 for more.
Options
1 (Enabled)
0 (No - disabled)
Default
0 (No - disabled)
47-01-16
Name Format (Name Format)
Use this option to determine how extension names should be entered in 15-
01-01 Basic Extension Data Setup - Extension Name or via the telephone.
The options are 0 (first-last) and 1 (last-first). By default, this option is 0
(first-last).
If you enter 0 (first-last), the system assumes that all names are entered in
the following format:
M
A
R
Y
J
O
N
E
S
First
Last
Delimiter
(space or comma)
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If you enter 1 (last-first), the system assumes that all names are entered in
the following format:
J
O
N
E
S

M
A
R
Y
Last
First
Delimiter
(space or comma)
See Directory Dialing on page 2-69 for more.
Options
0 (First/Last)
1 (Last/First)
Default
0 (First/Last)
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47-01 Program Entry
47-01 In-Mail System Options Program Entry
(Entry Range) [Default Setting]
Speaker + #*#* + Password (12345678) + Transfer + 4701 + Option.
01
DSPDB VM Type (0=In-Mail, 1=VRS) [0]
LK1=In-Mail, LK2=VRS
02
In-Mail Master Name (See Keys for Entering Names on page 3-9) [In-Mail ##]
03
Subs Msg Length (1-4095) [120]
04
Mbox Msg Length (1-4095) [120]
05
Msg Bkup/Adv Time (1-60) [5]
06
Fax Extension (Extension number or no entry, entered by pressing Hold) [No entry]
07
Pager CBack (Digits, M=Number of messages, X=Extension number) [X*M#]
LK1=M, LK2=X
08
Pager Dial Delay (0-99) [9]
09
Notify Pager Intvl (1-255) [15]
10
Notify N-Pgr intvl (1-255) [20]
11
Notify Busy Intvl (1-255) [15]
12
Notify RNA Intvl (1-255) [30]
13
Notify RNA Rings (1-99) [5]
14
Notify Call Attmpt (1-99) [5]
15
Retry Until Ack (1=Yes - enabled, 0=No - disabled) [0]
16
Name Format (0=First-Last, 1=Last-First) [0]
Press this:
To do this:
Editing
Transfer
Enter (accept) data you entered and advance to the next prompt, or advance to the next
prompt without changing your entry.
-1
+1
Scroll backwards (-1) or forwards (+1) through the list of available entries.
When editing an entry, moves the cursor left or right.
Conf
When editing an entry, delete the character to the left of the cursor.
Hold
When editing an entry, Hold erases the entire entry from the display.
Line Keys (LK)
Where indicated, press a line key to enter a specific value for the selected option.
Navigation
Answer
Backs up to the previous level (e.g., from Option to Series, or from Series to Program).
Scroll consecutively backwards or forwards through selected Option or Series.
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47-02 In-Mail Station Mailbox Options
Description
Use 47-02 In-Mail Station Mailbox Options to set up a station (extension) mailbox.
Station mailboxes are automatically assigned as Subscriber Mailboxes. You can also
set up Master Mailboxes as Subscriber Mailboxes.
Typically, In-Mail Station Mailbox numbers 1-26 correspond to extensions 101-126.
There are three Station Mailbox categories:
J
Station
J
Routing
J
Master

See Master Mailbox on page 2-153 and Routing Mailbox on page 2-207.
Options
47-02-01
Mailbox Active (Mailbox Active)
Use this option to enable or disable the mailbox. An extension mailbox is
not accessible when it is disabled (even though stored messages and
configuration are retained in memory.) If disabled, a user pressing Message
will initiate a remote logon and be asked to enter their mailbox number. A
voice prompt then announces, "That mailbox does not exist."
H
To make programming easier, consider associating a mailbox number with
a station port.
H
For example, mailbox 1 could correspond to port 1, which in turn
corresponds to extension 101.
See Section 2 Start-Up Programming (Default) for more.
See Subscriber Mailbox on page 2-219 for more.
Options
1 (Yes - enabled)
0 (No - disabled)
Default
Mailboxes 1-8 = 1 (Enabled)
All other mailboxes = 0 (Disabled)
47-02-02
Mailbox Number (Mailbox Number)
Use this option to select the extension number associated with the mailbox
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you are programming. Normally, mailbox 1 should use Mailbox Number
101, mailbox 2 should use Mailbox Number 102, etc.
H
To make programming easier, consider associating a mailbox number with
a station port. For example, mailbox 1 could correspond to port 1, which in
turn corresponds to extension 101.
See Subscriber Mailbox on page 2-219 for more.
Options
Digits (8 maximum, using 0-9).
Default
Mailboxes 1-8 = 101-108.
For all other mailboxes, there is no entry.
47-02-03
Number of Messages (Number of Messages)
Use this option to set the maximum number of messages that can be left in
the Subscriber Mailbox. If a caller tries to leave a message once this limit is
reached, they hear, "That mailbox is full." In-Mail then hangs up.
See Message Storage Limit on page 2-183 for more.
Options
0-99 messages
To conserve storage space, enter 0 for all unused mailboxes.
Default
99 messages for mailbox 1.
20 messages for all other mailboxes.
47-02-04
Message Playback (Message Playback)
Use this option to set the Subscriber Mailbox message playback order.
When a subscriber listens to their messages, In-Mail can play the oldest
messages first (first-in-first-out, or FIFO), or the newest messages first (last-
in-first-out, or LIFO).
See Message Playback Direction on page 2-177 for more.
Options
0 (FIFO - first-in-first-out, or oldest messages first).
1 (LIFO - last-in-first-out, or newest messages first).
Default
0 (FIFO - first-in-first-out, or oldest messages first).
47-02-05
Auto Erase/Save of Messages (Auto Erase/Save)
Use this option to determine what happens when a Subscriber Mailbox user
completely listens to a new message and then exits their mailbox without
either saving (SA) or erasing (E) the message. Depending on the setting of
this option, In-Mail will either automatically save or erase the message. If
the mailbox user hangs up before listening to the entire new message, In-
Mail retains the message as a new message.
See Auto Erase or Save on page 2-35.
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Options
0 (Erase)
After the subscriber listens to the entire new message and hangs up, In-
Mail erases the message.
1 (Save)
After the subscriber listens to the entire new message and hangs up, In-
Mail saves the message.
Default
1 (Save) (see above).
47-02-07
Recording Conversation Beep (Rec Conv Beep)
Use this option to enable or disable the Conversation Record beep. If
enabled, all parties on a call will hear the voice prompt Recording followed
by a single beep when the extension user initiates Conversation Record. If
disabled, the voice prompt and beep will not occur. When you disable the
Conversation Record beep, the following voice prompts do not occur while
In-Mail records the conversation:
H
"Recording" (followed by a beep)
H
"That mailbox is full" (if the mailbox message storage capacity is reached)
H
"You have reached the recording limit" (if the recorded message is too long)
The IPK II telephone system software provides an additional Conversation
Record beep. This beep repeats according to the setting of Program 45-01-
06 Voice Mail Integration Options: Record Alert Tone Interval Time (0-64800
seconds). To disable the IPK II telephone system Conversation Record
beep, enter 0 for this option.
See Live Record on page 2-133 for more.
Options
1 (Yes - enabled)
0 (No - disabled)
Default
1 (Yes - enabled)
47-02-08
Message Waiting Lamp (Update MW Lamp)
Use this option to enable or disable Message Waiting lamp at the extension
associated with the Subscriber mailbox. For Subscriber Mailboxes, leave
this option enabled. For Guest Mailboxes, leave this option disabled.
See Guest Mailbox on page 2-117 for more.
Disabling this option also disables Message Notification. See Message
Notification on page 2-169 for more.
See Message Waiting Lamp on page 2-185 for more.
See Subscriber Mailbox on page 2-219 for more.
Options
1 (Yes - enabled)
0 (No - disabled)
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Default
1 (Yes - enabled)
47-02-09
Auto Attendant Do Not Disturb (Auto-ATT DND)
Use this option to enable or disable Auto Attendant Do Not Disturb. When a
subscriber enables Auto Attendant Do Not Disturb, an Automated Attendant
caller will route directly to the mailbox, hear the greeting, and be asked to
leave a message. A subscriber can also enable Auto Attendant Do Not
Disturb while recording their mailbox greeting.
See Auto Attendant Do Not Disturb on page 2-33 for more.
Options
1 (Yes - enabled)
0 (No - disabled)
Default
0 (No - disabled)
47-02-10
Forced Unscreened Transfer (Forced UTRF)
Use this option to enable or disable Automated Attendant Forced
Unscreened Transfer for the Subscriber Mailbox. If enabled, each Screened
Transfer (TRF) to the extension is converted to an Unscreened Transfer
(UTRF). If disabled, Screened Transfers from the Automated Attendant
occur normally.
See Forced Unscreened Transfer on page 2-99 for more.
Options
1 (Yes - enabled)
0 (No - disabled)
Default
None
47-02-11
Auto Time Stamp (Auto Time Stamp)
Use this option to enable or disable Auto Time Stamp for the Subscriber
Mailbox. If enabled, after the subscriber listens to a message In-Mail will
announce the time and date the message was left. Auto Time Stamp will
also announce the message sender (if known).
A subscriber can also enable Auto Time Stamp from their mailbox.
See Auto Time Stamp on page 2-37 for more.
Options
1 (Yes - enabled)
0 (No - disabled)
Default
0 (No - disabled)
47-02-12
System Administrator (System Admin)
Use this option to designate the Subscriber Mailbox as a System
Administrator. This allows the subscriber to use the SA options after logging
onto their mailbox.
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See System Administrator on page 2-223 for more.
Options
1 (Yes - enabled)
0 (No - disabled)
Default
Mailbox 1 (101) = Enabled (1)
All other mailboxes = Disabled (0)
47-02-13
Dialing Option (Dialing Option)
Dialing Option provides additional dialing options for Next Call Routing
Mailbox calls (see Next Call Routing Mailbox below). If enabled, a caller
who accesses the Subscriber Mailbox to leave a message can dial any of
the options in the Next Call Routing Mailbox's Dial Action Table. If disabled,
the caller can only dial 0 (to use the Next Call Routing Mailbox's 0 action).
See Next Call Routing Mailbox on page 2-189.
Options
1 (Yes - enabled)
0 (No - disabled)
Default
0 (No - disabled)
47-02-14
Next Call Routing Mailbox (Next CR Mbox)
Use this option to assign a Next Call Routing Mailbox to the Subscriber
Mailbox. This provides callers with additional dialing options while listening
to a Subscriber Mailbox recorded or default greeting. The digits the caller
can dial depends on the setting of the Next Call Routing Mailbox and
Alternate Next Call Routing Mailbox options.
For a detailed explanation of the interaction of these two programs, turn to Dialing
Options while Listening to a Subscriber Mailbox Greeting on page 2-190.
For an explanation of the options a caller can dial while recording, see Record
and Send a Message on page 2-203.
See the following features for more:
N Auto Attendant Do Not Disturb on page 2-33.
N Call Forward to a Mailbox on page 2-47.
N Exiting a Mailbox on page 2-85.
N Leaving a Message on page 2-125.
N Next Call Routing Mailbox on page 2-189
Options
Call Routing Mailbox Number (up to 2 digits)
No entry - 0 (Entered by pressing Hold)
Default
1 (Call Routing Mailbox 1)
By default, Call Routing Mailbox numbers are 1-8.
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47-02-15
Directory List (Directory List)
Use this option to specify the Directory List to which the Subscriber Mailbox
belongs. When setting up Directory Dialing Mailboxes, you must specify
which Directory List you want the Directory Dialing Mailbox to use. The
Directory Dialing Mailbox can only call Subscriber Mailboxes that belong to
the list it is programmed to use. The entries for this option are 1-8 (lists 1-8),
0 (belongs to no lists), or * (belongs to all lists).
See Directory Dialing on page 2-69.
Options
1-8 (Directory List 1-8)
* (Belongs to all lists)
0 (Belongs to no lists)
Default
0 (Belongs to no lists)
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47-02 Program Entry
47-02 In-Mail Station Mailbox Options Program Entry
(Entry Range) [Default Setting]
Speaker + #*#* + Password (12345678) + Transfer + 4702 + Option.
This selects the option chosen for Station Mailbox 1.
There are 128 available mailboxes (1-128).
01
Mailbox Active (1=Yes - enabled, 0=No - disabled) [1 for 101-108, 0 for all others]
LK1-No, LK2=Yes
02
Mailbox Number (Digits, 8 max using 0-9) [1-8 = 101-108, No entry for all others]
03
Number of Messages (0-99) [99 for mailbox 1, 20 for all others]
04
Message Playback (0=FIFO, 1=LIFO) [0]
LK1=FIFO, LK2=FIF0
05
Auto Erase/Save (0=Erase, 1=Save) [1]
LK1=Erase, LK2=Save
07
Rec Conv Beep (1=Yes - enabled, 0=No - disabled) [1]
LK1=No, LK2=Yes
08
Update MW Lamp (1=Yes - enabled, 0=No - disabled) [1]
LK1=No, LK2=Yes
09
Auto-ATT DND (1=Yes - enabled, 0=No - disabled) [0]
LK1=No, LK2=Yes
10
Forced UTRF (1=Yes - enabled, 0=No - disabled) [0]
LK1=No, LK2=Yes
11
Auto Time Stamp (1=Yes - enabled, 0=No - disabled) [0]
LK1=No, LK2=Yes
12
System Admin (1=Yes - enabled, 0=No - disabled) [1 (Enabled) for Mailbox 1 (101), 0
(Disabled) for all others]
LK1=No, LK2=Yes
13
Dialing Option (1=Yes - enabled, 0=No - disabled) [0]
LK1=No, LK2=Yes
14
Next CR Mbox (1-16, Hold=No entry) [1]
15
Directory List (1-8=Lists 1-8, 0=No list, *=All lists) [0]
Press this:
To do this:
Editing
Transfer
Enter (accept) data you entered and advance to the next prompt, or advance to the next
prompt without changing your entry.
-1
+1
Scroll backwards (-1) or forwards (+1) through the list of available entries.
When editing an entry, moves the cursor left or right.
Conf
When editing an entry, delete the character to the left of the cursor.
Hold
When editing an entry, Hold erases the entire entry from the display.
Line Keys (LK)
Where indicated, press a line key to enter a specific value for the selected option.
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47-02 In-Mail Station Mailbox Options Program Entry (Continued)
(Entry Range) [Default Setting]
Navigation
Redial
Redial + Mailbox number + Redial selects a new mailbox number
Answer
Backs up to the previous level (e.g., from Option to Series, or from Series to Program).
Scroll consecutively backwards or forwards through selected Option or Series.
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47-03 Master Mailbox Options
Description
to set up the 16 Master Mailboxes (1-16). A Master Mailbox is used for Department
Group overflow and can be a Subscriber, Call Routing, Announcement, or Directory
Dialing Mailbox.

See Master Mailbox on page 2-153.
Options
47-03-01
Master Mailbox Active (Mailbox Active)
Use this option to enable or disable the Master Mailbox. A Master Mailbox is
not accessible when it is disabled.
See Master Mailbox on page 2-153.
See Voice Mail Overflow on page 2-241.
Options
1 (Yes - enabled)
0 (No - disabled)
Default
0 (No - disabled)
47-03-02
Master Mailbox Number (Mailbox Number)
When setting up Department Calling Group overflow, the Master Mailbox
Number is the same as the Department Group master (pilot) number. Use
this option to select the Department Group master (pilot) number
associated with the Master Mailbox you are programming.
When using a Master Mailbox as an additional resource (for example, as an
extra Directory Dialing Mailbox), you can do the following:
H
Assign a pilot number to an unused Department Group in 11-07-01
Department Group Pilot Numbers.
H
Set up the Master Mailbox in 47-03, using this pilot number in 47-03-02
Master Mailbox Number.
H
When 47-03 programming is complete, remove the pilot number
assignment in 11-07-01 Department Group Pilot Numbers.
Refer to the following:
N See Directory Dialing on page 2-69.
N See Master Mailbox on page 2-153.
N See Voice Mail Overflow on page 2-241.
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Options
Digits (8 maximum, using 0-9).
No entry (Entered by pressing Hold)
Default
No entry.
47-03-03
Master Mailbox Type (Mailbox Type)
Use this option to set the Master Mailbox type. There are three types of In-
Mail mailboxes: Call Routing (1), Announcement (2), and Subscriber (3).
H
If the Master Mailbox is a Call Routing Mailbox (1), go to 47-03 Program
Entry on page 3-27 to set up the Master Mailbox options.
H
If the Master Mailbox is an Announcement Mailbox (2), go to 47-04
Program Entry on page 3-30 to set up the Master Mailbox options.
H
If the Master Mailbox is a Subscriber Mailbox (3), go to 47-05 Program
Entry on page 3-33 to set up the Master Mailbox options.
H
If the Master Mailbox is a Call Routing Mailbox (4), go to 47-14 Master
Directory Dialing Mailbox Options on page 3-76 to set up the Master
Mailbox options.
See Master Mailbox on page 2-153.
See Voice Mail Overflow on page 2-241.
Options
1 (Call Routing)
2 (Announcement)
3 (Subscriber)
4 (Directory Dialing)
0 (Undefined)
Default
3 (Subscriber)
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47-03 Program Entry
47-03 In-Mail Master Mailbox Options
(Entry Range) [Default Setting]
Speaker + #*#* + Password (12345678) + Transfer + 4703 + Option.
This selects the option chosen for Master Mailbox 1.
There are 16 available Master Mailboxes (1-16).
01
Mailbox Active (1=Yes - enabled, 0=No - disabled) [0]
LK1-No, LK2=Yes
02
Mailbox Number (Digits, 8 max using 0-9) [No entry]
03
Mailbox Type (1=Call Routing, 2=Announcement, 3=Subscriber, 0=Undefined) [3]
Press this:
To do this:
Editing
Transfer
Enter (accept) data you entered and advance to the next prompt, or advance to the next
prompt without changing your entry.
-1
+1
Scroll backwards (-1) or forwards (+1) through the list of available entries.
When editing an entry, moves the cursor left or right.
Conf
When editing an entry, delete the character to the left of the cursor.
Hold
When editing an entry, Hold erases the entire entry from the display.
Line Keys (LK)
Where indicated, press a line key to enter a specific value for the selected option.
Navigation
Redial
Redial + Mailbox number + Redial selects a new mailbox number
Answer
Backs up to the previous level (e.g., from Option to Series, or from Series to Program).
Scroll consecutively backwards or forwards through selected Option or Series.
In-Mail System Guide
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Document Revision 1
Electra Elite IPK II
47-04 Master Call Routing Mailbox Options
Description
Use 47-04 Master Call Routing Mailbox Options to set up a Master Mailbox (1-16)
assigned as a Call Routing Mailbox in 47-03-03 Master Mailbox Type.

See the following for more:
N
Master Mailbox on page 2-153
N
Voice Mail Overflow on page 2-241
Options
47-04-01
Dial Action Table (Dial Action Table)
Use this option to assign the Dial Action Table to the Call Routing Mailbox.
The Dial Action Table defines the dialing options for the call Routing
Mailbox.
See Call Routing Mailbox on page 2-51 and Dial Action Table on page 2-63
for more.
See Master Mailbox on page 2-153 for more.
See Voice Mail Overflow on page 2-241 for more.
Options
1-16 (Dial Action Table 1-16)
Default
1 (Dial Action Table 1)
47-04-02
Screened Transfer Timeout (Scrn Trf Timeout)
Use this option to set how long a Screened Transfer (TRF) from the
Automated Attendant will ring an unanswered extension before recalling.
This option has a similar function as Customize: Mailbox Options: Call Routing:
[Call Handling] Options: Delay Rings Before Redirect Transfer in IPK II In-Mail.
See Master Mailbox on page 2-153 for more.
See Voice Mail Overflow on page 2-241 for more.
Options
0-255 seconds
Entering 0 causes immediate recall.
Default
15 seconds
47-04-03
Time Limit for Dialing Commands (Dialing Timeout)
This option determines how long In-Mail will wait for an Automated
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Attendant caller to dial before routing the call to the Timeout destination.
N Be sure your Dial Action Tables have a Timeout action programmed.
N See Call Routing Mailbox on page 2-51 and Dial Action Table on page
2-63 for more.
N See Master Mailbox on page 2-153 for more.
N See Voice Mail Overflow on page 2-241 for more.
N If the caller waits too long to dial:
H When the associated Dial Action Table has a Timeout action programmed,
the caller routes to that destination.
H When the associated Dial Action Table does not have a Timeout action pro-
grammed, the Instruction Menu repeats 3 times and then In-Mail hangs up.
Options
0-99 seconds
Entering 0 causes the Automated Attendant to immediately route callers to
the Timeout destination programmed in the active Dial Action Table.
Default
5 seconds
47-04-04
Fax Detection (Fax Detection)
Use this option to enable or disable Fax Detection for the Call Routing
Mailbox. In enabled, the In-Mail Automated Attendant (when using this Call
Routing Mailbox) detects incoming fax CNG tone. The fax call then routes
to the company fax machine according to the setting of 47-01-06 Fax
Extension (Fax Extension). If disabled, the Automated Attendant does not
detect incoming fax calls.
See Fax Detection on page 2-89 for more.
See Master Mailbox on page 2-153 for more.
See Voice Mail Overflow on page 2-241 for more.
Options
1 (Yes - enabled)
0 (No - disabled)
Default
0 (No - disabled)
In-Mail System Guide
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Document Revision 1
Electra Elite IPK II
47-04 Program Entry
47-04 Master Call Routing Mailbox Options
(Entry Range) [Default Setting]
Speaker + #*#* + Password (12345678) + Transfer + 4704 + Option.
This selects the option chosen for Master Call Routing Mailbox 1.
There are 16 available Master Mailboxes (1-16).
01
Dial Action Table (1-16) [1]
02
Scrn Trf Timeout (0-255) [15]
03
Dialing Timeout (0-99) [5]
04
Fax Detection (1=Yes - enabled, 0=No - disabled) [0]
LK1-No, LK2=Yes
Press this:
To do this:
Editing
Transfer
Enter (accept) data you entered and advance to the next prompt, or advance to the next
prompt without changing your entry.
-1
+1
Scroll backwards (-1) or forwards (+1) through the list of available entries.
When editing an entry, moves the cursor left or right.
Conf
When editing an entry, delete the character to the left of the cursor.
Hold
When editing an entry, Hold erases the entire entry from the display.
Line Keys (LK)
Where indicated, press a line key to enter a specific value for the selected option.
Navigation
Redial
Redial + Mailbox number + Redial selects a new mailbox number
Answer
Backs up to the previous level (e.g., from Option to Series, or from Series to Program).
Scroll consecutively backwards or forwards through selected Option or Series.
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47-05 Master Announcement Mailbox Options
Description
Use 47-05 Master Announcement Mailbox Options to set up a Master Mailbox (1-16)
assigned as an Announcement Mailbox in 47-03-03 Master Mailbox Type.

See the following for more:
N Master Mailbox on page 2-153.
N Voice Mail Overflow on page 2-241.
Options
47-05-01
Next Call Routing Mailbox (Next CR Mbox)
If you set up an Announcement Mailbox to answer Automated Attendant
calls, use this option to provide additional routing options to the Automated
Attendant callers. This option interacts with Repeat Count and Hang Up
After below.
Refer to the following for a detailed explanation of these options:
N Direct Announcement Mailbox Routing on page 2-192
N Routed Announcement Mailbox Routing on page 2-13
N Announcement Mailbox on page 2-11 and Next Call Routing
Mailbox on page 2-189
N Master Mailbox on page 2-153
N Voice Mail Overflow on page 2-241
Options
Call Routing Mailbox Number (up to 2 digits)
No entry - 0 (Entered by pressing Hold)
Default
No entry - 0
By default, Call Routing Mailbox numbers and 1-8.
47-05-02
Repeat Count (Repeat Count)
Enter the number of times you want the Announcement Mailbox message
to repeat to callers. After an Announcement Mailbox caller initially listens to
the message, it will repeat the number of times specified in this option. This
option interacts with Next Call Routing Mailbox and Hang Up After when
providing routing options.
Refer to the following for a detailed explanation of these options:
In-Mail System Guide
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Electra Elite IPK II
N Direct Announcement Mailbox Routing on page 2-192
N Routed Announcement Mailbox Routing on page 2-13
N Announcement Mailbox on page 2-11 and Next Call Routing
Mailbox on page 2-189
N Master Mailbox on page 2-153
N Voice Mail Overflow on page 2-241
Options
0 (No repeats)
1-10 (Announcement repeats 1-10 times)
Default
0 (No repeats)
47-05-03
Hang Up After (HangUp)
Use this option along with Next Call Routing Mailbox and Repeat Count
above to provide additional routing options to Automated Attendant callers.
Refer to the following for a detailed explanation of these options:
N Direct Announcement Mailbox Routing on page 2-192.
N Routed Announcement Mailbox Routing on page 2-13.
N Announcement Mailbox on page 2-11 and Next Call Routing
Mailbox on page 2-189.
N Master Mailbox on page 2-153.
N Voice Mail Overflow on page 2-241.
Options
1 (Yes - enabled)
0 (No - disabled)
Default
0 (No - disabled)
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47-05 Program Entry
47-05 Master Announcement Mailbox Options
(Entry Range) [Default Setting]
Speaker + #*#* + Password (12345678) + Transfer + 4705 + Option.
This selects the option chosen for Master Announcement Mailbox 1.
There are 16 available Master Mailboxes (1-16).
01
Next CR Mbox (1-16, 0=Undefined) [0]
02
Repeat Count (1-10, 0=No repeat) [0]
03
HangUp (1=Yes - enabled, 0=No - disabled) [0]
LK1-No, LK2=Yes
Press this:
To do this:
Editing
TRANSFER
Enter (accept) data you entered and advance to the next prompt, or advance to the next
prompt without changing your entry.
-1
+1
Scroll backwards (-1) or forwards (+1) through the list of available entries.
When editing an entry, moves the cursor left or right.
Conf
When editing an entry, delete the character to the left of the cursor.
Hold
When editing an entry, Hold erases the entire entry from the display.
Line Keys (LK)
Where indicated, press a line key to enter a specific value for the selected option.
Navigation
Redial
Redial + Mailbox number + Redial selects a new mailbox number
Answer
Backs up to the previous level (e.g., from Option to Series, or from Series to Program).
Scroll consecutively backwards or forwards through selected Option or Series.
In-Mail System Guide
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Document Revision 1
Electra Elite IPK II
47-06 Master Subscriber Mailbox Options
Description
Use 47-06 Master Subscriber Mailbox Options to set up a Master Mailbox assigned
as a Subscriber Mailbox in 47-03-03 Master Mailbox Type.

See the following for more:
N Master Mailbox on page 2-153
N Voice Mail Overflow on page 2-241
Options
47-06-01
Number of Messages (Number of Messages)
Use this option to set the maximum number of messages that can be left in
the Subscriber Mailbox. If a caller tries to leave a message once this limit is
reached, they hear, "That mailbox is full." In-Mail then hangs up.
See Master Mailbox on page 2-153 for more.
See Message Storage Limit on page 2-183 for more.
See Voice Mail Overflow on page 2-241 for more.
Options
0-99 messages
To conserve storage space, enter 0 for all unused mailboxes.
Default
20
47-06-02
Message Playback (Message Playback)
Use this option to set the Subscriber Mailbox message playback order.
When a subscriber listens to their messages, In-Mail can play the oldest
messages first (first-in-first-out, or FIFO), or the newest messages first (last-
in-first-out, or LIFO).
See Master Mailbox on page 2-153 for more.
See Message Playback Direction on page 2-177 for more.
See Voice Mail Overflow on page 2-241 for more.
Options
0 (FIFO - first-in-first-out, or oldest messages first).
1 (LIFO - last-in-first-out, or newest messages first).
Default
0 (FIFO - first-in-first-out, or oldest messages first).
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47-06-03
Auto Erase/Save of Messages (Auto Erase/Save)
Use this option to determine what happens when a Subscriber Mailbox user
completely listens to a new message and then exits their mailbox without
either saving (SA) or erasing (E) the message. Depending on the setting of
this option, In-Mail will either automatically save or erase the message. If
the mailbox user hangs up before listening to the entire new message, In-
Mail retains the message as a new message.
See Auto Erase or Save on page 2-35 for more.
See Master Mailbox on page 2-153 for more.
See Voice Mail Overflow on page 2-241 for more.
Options
0 (Erase)
After the subscriber listens to the entire new message and hangs up, In-
Mail erases the message.
1 (Save)
After the subscriber listens to the entire new message and hangs up, In-
Mail saves the message.
Default
1 (Save) (see above).
47-06-05
Recording Conversation Beep (Rec Conv Beep)
Use this option to enable or disable the Conversation Record beep. If
enabled, all parties on a call will hear the voice prompt Recording followed
by a single beep when the extension user initiates Conversation Record. If
disabled, the voice prompt and beep will not occur. When you disable the
Conversation Record beep, the following voice prompts do not occur while
In-Mail records the conversation:
H
"Recording" (followed by a beep)
H
"That mailbox is full" (if the mailbox message storage capacity is reached)
H
"You have reached the recording limit" (if the recorded message is too long)
The IPK II telephone system software provides an additional Conversation
Record beep. This beep repeats according to the setting of Program 45-01-
06 Voice Mail Integration Options: Record Alert Tone Interval Time (0-64800
seconds). To disable the IPK II telephone system Conversation Record
beep, enter 0 for this option.
See Live Record on page 2-133 for more.
See Master Mailbox on page 2-153 for more.
See Voice Mail Overflow on page 2-241 for more.
Options
1 (Yes - enabled)
0 (No - disabled)
Default
1 (Yes - enabled)
In-Mail System Guide
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Electra Elite IPK II
47-06-06
Message Waiting Lamp (Update MW Lamp)
Use this option to enable or disable Message Waiting lamp at the extension
associated with the Subscriber mailbox. For Subscriber Mailboxes, you
should leave this option enabled. For Guest Mailboxes, leave this option
disabled.
See Guest Mailbox for more.
See Master Mailbox for more.
See Message Waiting Lamp for more.
See Subscriber Mailbox for more.
See Voice Mail Overflow for more.
Options
1 (Yes - enabled)
0 (No - disabled)
Default
1 (Yes - enabled)
47-06-07
Auto Attendant Do Not Disturb (Auto-ATT DND)
Use this option to enable or disable Auto Attendant Do Not Disturb. When a
subscriber enables Auto Attendant Do Not Disturb, an Automated Attendant
caller will route directly to the mailbox, hear the greeting, and be asked to
leave a message. A subscriber can also enable Auto Attendant Do Not
Disturb while recording their mailbox greeting.
See Auto Attendant Do Not Disturb for more.
See Master Mailbox for more.
See Voice Mail Overflow for more.
Options
1 (Yes - enabled)
0 (No - disabled)
Default
0 (No - disabled)
47-06-08
Forced Unscreened Transfer (Forced UTRF)
Use this option to enable or disable Automated Attendant Forced
Unscreened Transfer for the Subscriber Mailbox. If enabled, each Screened
Transfer (TRF) to the extension is converted to an Unscreened Transfer
(UTRF). If disabled, Screened Transfers from the Automated Attendant
occur normally.
See Forced Unscreened Transfer for more.
See Master Mailbox for more.
See Voice Mail Overflow for more.
Options
1 (Yes - enabled)
0 (No - disabled)
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Default
0 (No - disabled)
47-06-09
Auto Time Stamp (Auto Time Stamp)
Use this option to enable or disable Auto Time Stamp for the Subscriber
Mailbox. If enabled, after the subscriber listens to a message In-Mail will
announce the time and date the message was left. Auto Time Stamp will
also announce the message sender (if known).
A subscriber can also enable Auto Time Stamp from his mailbox.
See Auto Time Stamp for more.
See Master Mailbox for more.
See Voice Mail Overflow for more.
Options
1 (Yes - enabled)
0 (No - disabled)
Default
0 (No - disabled)
47-06-10
System Administrator (System Admin)
Use this option to designate the Subscriber Mailbox as a System
Administrator. This allows the subscriber to use the SA options after logging
onto their mailbox.
See Master Mailbox for more.
See System Administrator for more.
See Voice Mail Overflow for more.
Options
1 (Yes - enabled)
0 (No - disabled)
Default
0 (No - disabled)
47-06-11
Dialing Option (Dialing Option)
Dialing Option provides additional dialing options for Next Call Routing
Mailbox calls (see Next Call Routing Mailbox below). If enabled, a caller
who accesses the Subscriber Mailbox to leave a message can dial any of
the options in the Next Call Routing Mailbox's Dial Action Table. If disabled,
the caller can only dial 0 (to use the Next Call Routing Mailbox's 0 action).
See Master Mailbox for more.
See Next Call Routing Mailbox.
See Voice Mail Overflow for more.
Options
1 (Yes - enabled)
0 (No - disabled)
Default
0 (No - disabled)
In-Mail System Guide
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Document Revision 1
Electra Elite IPK II
47-06-12
Next Call Routing Mailbox (Next CR Mbox)
Use this option to assign a Next Call Routing Mailbox to the Subscriber
Mailbox. This provides callers with additional dialing options while listening
to a Subscriber Mailbox recorded or default greeting. The digits the caller
can dial depends on the setting of the Next Call Routing Mailbox and
Alternate Next Call Routing Mailbox options.
Refer to Dialing Options while Listening to a Subscriber Mailbox Greeting on
page 2-190.
For options to dial while recording, see Record and Send a Message on page
2-203.
See the following features:
N
Auto Attendant Do Not Disturb on page 2-33
N
Call Forward to a Mailbox on page 2-47
N
Exiting a Mailbox on page 2-85
N
Leaving a Message on page 2-125
N
Master Mailbox on page 2-153
N
Next Call Routing Mailbox on page 2-189
N
Voice Mail Overflow on page 2-241
Options
Call Routing Mailbox Number (up to 2 digits)
No entry - 0 (Entered by pressing Hold)
Default
1 (Call Routing Mailbox 1)
By default, Call Routing Mailbox numbers are 1-8.
47-06-13
Directory List (Directory List)
This option is currently not used.
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47-06 Program Entry
47-06 Master Subscriber Mailbox Options Program Entry
(Entry Range) [Default Setting]
Speaker + #*#* + Password (12345678) + Transfer + 4706 + Option.
This selects the option chosen for Master Subscriber Mailbox 1.
There are 16 available Master Mailboxes (1-16).
01
Number of Messages (0-99) [20]
02
Message Playback (0=FIFO, 1=LIFO) [0]
LK1=FIFO, LK2=FIF0
03
Auto Erase/Save (0=Erase, 1=Save) [1]
LK1=Erase, LK2=Save
05
Rec Conv Beep (1=Yes - enabled, 0=No - disabled) [1]
LK1=No, LK2=Yes
06
Update MW Lamp (1=Yes - enabled, 0=No - disabled) [1]
LK1=No, LK2=Yes
07
Auto-ATT DND (1=Yes - enabled, 0=No - disabled) [0]
LK1=No, LK2=Yes
08
Forced UTRF (1=Yes - enabled, 0=No - disabled) [0]
LK1=No, LK2=Yes
09
Auto Time Stamp (1=Yes - enabled, 0=No - disabled) [0]
LK1=No, LK2=Yes
10
System Admin (1=Yes - enabled, 0=No - disabled) [0]
LK1=No, LK2=Yes
11
Dialing Option (1=Yes - enabled, 0=No - disabled) [0]
LK1=No, LK2=Yes
12
Next CR Mbox (1-16, Hold=No entry) [1]
13
Directory List (1-8=Lists 1-8, 0=No list, *=All lists) [0]
Press this:
To do this:
Editing
Transfer
Enter (accept) data you entered and advance to the next prompt, or advance to the next
prompt without changing your entry.
-1
+1
Scroll backwards (-1) or forwards (+1) through the list of available entries.
When editing an entry, moves the cursor left or right.
Conf
When editing an entry, delete the character to the left of the cursor.
Hold
When editing an entry, Hold erases the entire entry from the display.
Line Keys (LK)
Where indicated, press a line key to enter a specific value for the selected option.
Navigation
Redial
Redial + Mailbox number + Redial selects a new mailbox number
Answer
Backs up to the previous level (e.g., from Option to Series, or from Series to Program).
Scroll consecutively backwards or forwards through selected Option or Series.
In-Mail System Guide
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Document Revision 1
Electra Elite IPK II
47-07 In-Mail Routing Mailbox Options
Description
Use 47-07 In-Mail Routing Mailbox Options to set up the 16 Routing. Routing
Mailboxes can be either Announcement or Call Routing Mailboxes.
Refer to the following:
J
Announcement Mailbox
J
Call Routing Mailbox
Options
47-07-01
Routing Mailbox Active (Mailbox Active)
Use this option to enable or disable the mailbox. A Routing Mailbox is not
accessible when it is disabled.
For more information, refer to the following:
N Announcement Mailbox
N Call Routing Mailbox
Options
1 (Yes - enabled)
0 (No - disabled)
Default
1 (Yes - enabled)
47-07-02
Routing Mailbox Type (Mailbox Type)
Use this option to set the Routing Mailbox type: Call Routing (1) or
Announcement (2).
Options
1 (Call Routing)
2 (Announcement)
4 (Directory Dialing)
Default
Mailboxes 1-8 = 1 (Call Routing).
Mailboxes 9-16 = 2 (Announcement)
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47-07 Program Entry
47-07 In-Mail Routing Mailbox Options
(Entry Range) [Default Setting]
Speaker + #*#* + Password (12345678) + Transfer + 4707 + Option.
This selects the option chosen for Routing mailbox 1.
There are 16 available Routing Mailboxes (1-16).
01
Mailbox Active (1=Yes - enabled, 0=No - disabled) [1]
LK1-No, LK2=Yes
02
Mailbox Type (1=Call Routing, 2=Announcement) [1-8=1, 9-16=2]
Press this:
To do this:
Editing
Transfer
Enter (accept) data you entered and advance to the next prompt, or advance to the next
prompt without changing your entry.
-1
+1
Scroll backwards (-1) or forwards (+1) through the list of available entries.
When editing an entry, moves the cursor left or right.
Conf
When editing an entry, delete the character to the left of the cursor.
Hold
When editing an entry, Hold erases the entire entry from the display.
Line Keys (LK)
Where indicated, press a line key to enter a specific value for the selected option.
Navigation
Redial
Redial + Mailbox number + Redial selects a new mailbox number
Answer
Backs up to the previous level (e.g., from Option to Series, or from Series to Program).
Scroll consecutively backwards or forwards through selected Option or Series.
In-Mail System Guide
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Document Revision 1
Electra Elite IPK II
47-08 Call Routing Mailbox Options
Description
Use 47-08 Call Routing Mailbox Options to set the options for mailboxes assigned as
Call Routing Mailboxes in 47-07-02 Routing Mailbox Type.

See Call Routing Mailbox for more.
Description
47-08-01
Dial Action Table (Dial Action Table)
Use this option to assign the Dial Action Table to the Call Routing Mailbox.
The Dial Action Table defines the dialing options for the call Routing
Mailbox.
See Call Routing Mailbox an d Dial Action Table for more.
Options
1-16 (Dial Action Table 1-16)
Default
1 (Dial Action Table 1)
47-08-02
Screened Transfer Timeout (Scrn Trf Timeout)
Use this option to set how long a Screened Transfer (TRF) from the
Automated Attendant will ring an unanswered extension before recalling.
This option has a similar function as Customize: Mailbox Options: Call Routing:
[Call Handling] Options: Delay Rings Before Redirect Transfer in IPK II Mail.
Options
0-255 seconds
Entering 0 causes immediate recall.
Default
15 seconds
47-08-03
Time Limit for Dialing Commands (Dialing Timeout)
This option determines how long In-Mail will wait for an Automated
Attendant caller to dial before routing the call to the Timeout destination.
Be sure your Dial Action Tables have a Timeout action programmed.
See Call Routing Mailbox on page 2-51 and Dial Action Table on page 2-63
for more.
If the caller waits too long to dial:
H
When the associated Dial Action Table has a Timeout action programmed,
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the caller routes to that destination.
H
When the associated Dial Action Table does not have a Timeout action
programmed, the Instruction Menu repeats 3 times and then In-Mail hangs
up.
Options
0-99 seconds
Entering 0 causes the Automated Attendant to immediately route callers to
the Timeout destination programmed in the active Dial Action Table.
Default
5 seconds
47-08-04
Fax Detection (Fax Detection)
Use this option to enable or disable Fax Detection for the Call Routing
Mailbox. In enabled, the In-Mail Automated Attendant (when using this Call
Routing Mailbox) detects incoming fax CNG tone. The fax call then routes
to the company fax machine according to the setting of 47-01-06 Fax
Extension (Fax Extension). If disabled, the Automated Attendant does not
detect incoming fax calls.
See Fax Detection on page 2-89 for more.
Options
1 (Yes - enabled)
0 (No - disabled)
Default
0 (No - disabled)
In-Mail System Guide
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Document Revision 1
Electra Elite IPK II
47-08 Program Entry
47-08 Call Routing Mailbox Options
(Entry Range) [Default Setting]
Speaker + #*#* + Password (12345678) + Transfer + 4708 + Option.
o
This selects the option chosen for Call Routing Mailbox 1.
There are 16 available Routing Mailboxes (1-16).
01
Dial Action Table (1-16) [1]
02
Scrn Trf Timeout (0-255) [15]
03
Dialing Timeout (0-99) [5]
04
Fax Detection (1=Yes - enabled, 0=No - disabled) [0]
LK1-No, LK2=Yes
Press this:
To do this:
Editing
Transfer
Enter (accept) data you entered and advance to the next prompt, or advance to the next
prompt without changing your entry.
-1
+1
Scroll backwards (-1) or forwards (+1) through the list of available entries.
When editing an entry, moves the cursor left or right.
Conf
When editing an entry, delete the character to the left of the cursor.
Hold
When editing an entry, Hold erases the entire entry from the display.
Line Keys (LK)
Where indicated, press a line key to enter a specific value for the selected option.
Navigation
Redial
Redial + Mailbox number + Redial selects a new mailbox number
Answer
Backs up to the previous level (e.g., from Option to Series, or from Series to Program).
Scroll consecutively backwards or forwards through selected Option or Series.
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Programming

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Document Revision 1
47-09 Announcement Mailbox Options
Description
Use 47-09 Announcement Mailbox Options to set the options for mailboxes assigned
as Announcement Mailboxes in 47-07-02 Routing Mailbox Type.

See Announcement Mailbox on page 2-11 for more.
Options
47-09-01
Next Call Routing Mailbox (Next CR Mbox)
If you set up an Announcement Mailbox to answer Automated Attendant
calls, use this option to provide additional routing options to the Automated
Attendant callers. This option interacts with Repeat Count and Hang Up
After below.
For a detailed explanation of the interaction of these options, turn to the following
charts:
N Direct Announcement Mailbox Routing on page 2-192
N Routed Announcement Mailbox Routing on page 2-13
N Announcement Mailbox on page 2-11 an d Next Call Routing
Mailbox on page 2-189
Options
Call Routing Mailbox Number (up to 2 digits)
No entry - 0 (Entered by pressing Hold)
Default
No entry - 0
By default, Call Routing Mailbox numbers are 1-8.
47-09-02
Repeat Count (Repeat Count)
Enter the number of times you want the Announcement Mailbox message
to repeat to callers. After an Announcement Mailbox caller initially listens to
the message, it will repeat the number of times specified in this option. This
option interacts with Next Call Routing Mailbox and Hang Up After when
providing routing options.
For a detailed explanation of the interaction of these options, turn to the following
charts:
N Direct Announcement Mailbox Routing on page 2-192.
N Routed Announcement Mailbox Routing on page 2-13.
N Announcement Mailbox on page 2-11 an d Next Call Routing
Mailbox on page 2-189.
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Document Revision 1
Electra Elite IPK II
Options
0 (No repeats)
1-10 (Announcement repeats 1-10 times)
Default
0 (No repeats)
47-09-03
Hang Up After (HangUp)
Use this option along with Next Call Routing Mailbox and Repeat Count
above to provide additional routing options to Automated Attendant callers.
For a detailed explanation of the interaction of these options, turn to the following
charts:
N Direct Announcement Mailbox Routing on page 2-192.
N Routed Announcement Mailbox Routing on page 2-13.
N Announcement Mailbox on page 2-11 and Next Call Routing
Mailbox on page 2-189.
Options
1 (Yes - enabled)
0 (No - disabled)
Default
0 (No - disabled)
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Programming

Electra Elite IPK II
Document Revision 1
47-09 Program Entry
47-09 Announcement Mailbox Options
(Entry Range) [Default Setting]
Speaker + #*#* + Password (12345678) + Transfer + 4709 + Option.
There are 16 available Routing Mailboxes (1-16).
01
Next CR Mbox (1-16, 0=Undefined) [0]
02
Repeat Count (1-10, 0=No repeat) [0]
03
HangUp (1=Yes - enabled, 0=No - disabled) [0]
LK1-No, LK2=Yes
Press this:
To do this:
Editing
Transfer
Enter (accept) data you entered and advance to the next prompt, or advance to the next
prompt without changing your entry.
-1
+1
Scroll backwards (-1) or forwards (+1) through the list of available entries.
When editing an entry, moves the cursor left or right.
Conf
When editing an entry, delete the character to the left of the cursor.
Hold
When editing an entry, Hold erases the entire entry from the display.
Line Keys (LK)
Where indicated, press a line key to enter a specific value for the selected option.
Navigation
Redial
Redial + Mailbox number + Redial selects a new mailbox number
Answer
Backs up to the previous level (e.g., from Option to Series, or from Series to Program).
Scroll consecutively backwards or forwards through selected Option or Series.
In-Mail System Guide
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Document Revision 1
Electra Elite IPK II
47-10 In-Mail Trunk Options
Description
Use 47-10 In-Mail Trunk Options to assign In-Mail options for each trunk. Currently,
only 47-10-01 Answer Table Assignment is available.

See Automated Attendant on page 2-39.
Options
47-10-01
Answer Table Assignment (Answer Table)
Use this Use 47-10 In-Mail Trunk Options option to assign an In-Mail
Answer Table to each Direct Inward Line (DIL) the Automated Attendant
should answer. The Automated Attendant follows the routing specified by
the selected Answer Table.
For more on setting up DILs to In-Mail, see Section 6 Set Up Automated Attendant
to Answer Outside Calls.
Options
Answer Use 47-10 In-Mail Trunk Options Table (1-8)
Default
1 (AnswUse 47-10 In-Mail Trunk Options er Table 1)
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Programming

Electra Elite IPK II
Document Revision 1
47-10 Program Entry
47-10 In-Mail Trunk Options
(Entry Range) [Default Setting]
Speaker + #*#* + Password (12345678) + Transfer + 4710 + Option.
There are 8 available trunks (1-8).
01
Answer Table (1-8) [1]
Press this:
To do this:
Editing
Transfer
Enter (accept) data you entered and advance to the next prompt, or advance to the next
prompt without changing your entry.
-1
+1
Scroll backwards (-1) or forwards (+1) through the list of available entries.
When editing an entry, moves the cursor left or right.
Conf
When editing an entry, delete the character to the left of the cursor.
Hold
When editing an entry, Hold erases the entire entry from the display.
Line Keys (LK)
Where indicated, press a line key to enter a specific value for the selected option.
Navigation
Redial
Redial + Trunk number + Redial selects a new trunk.
Answer
Backs up to the previous level (e.g., from Option to Series, or from Series to Program).
Scroll consecutively backwards or forwards through selected Option or Series.
In-Mail System Guide
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Document Revision 1
Electra Elite IPK II
47-11 In-Mail Answer Table Options
Description
Use 47-11 In-Mail Answer Table Options to set options for the Answer Tables. In-Mail
provides 8 Answer Tables (1-8). To set up the schedules for each Answer Table, go to
47-12 In-Mail Answer Table Schedule.

See Answer Tables on page 2-23 for more information.
Options
47-11-01
Answer Schedule Override (Schedule Override)
Use this option to enable or disable Answer Schedule Override for the
selected Answer Table. If enabled and you make an entry for Override
Mailbox below, the active Answer Table routes calls to the Override
Mailbox.
See Answer Schedule Override on page 2-19 for more.
Options
1 (Yes - Use 47-11 In-Mail Answer Table Options)
Default
0 (No - Use 47-11 In-Mail Answer Table Options)
47-11-02
Override Mailbox Category (Override MB Ctg)
Use this option to specify the category of the mailbox to which Automated
Attendant calls should route when you enable Answer Schedule Override.
In-Mail mailbox categories are Subscriber Mailbox, Master Mailbox, and
Routing Mailbox.
In-Mail handles the routing according to the type of mailbox (Subscriber,
Call Routing, or Announcement) within the specified category:
H
If the Override Mailbox is a Subscriber Mailbox, the outside caller hears the
mailbox greeting (if recorded) and can leave a message.
H
If the Override Mailbox is an Announcement Mailbox, the outside caller will
hear the recorded announcement. Depending on how the Announcement
Mailbox is programmed, In-Mail will then hang up, reroute the call, or
provide additional dialing options.
H
If the Override Mailbox is a Call Routing Mailbox, the outside caller will hear
the instruction menu and can dial any options allowed by the associated
Dial Action Table.
H
If the Override Mailbox is a Directory Dialing Mailbox, the outside caller can
reach an extension by dialing the first few letters in the extension user's
name.
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Document Revision 1
See Answer Schedule Override on page 2-19 for more.
Options
1 (Subscriber Mailbox)
2 (Master Mailbox)
3 (Routing Mailbox)
0 (Undefined)
Default
0 (Undefined)
47-11-02
Override Mailbox Number (Override MB Num)
Use this option to specify the mailbox to which Automated Attendant calls
should route when you when you enable Answer Schedule Override. The
mailbox number you select in this option should match the mailbox category
specified in 47-11-02 Override Mailbox Category above.
Options
Digits (3 maximum, using 0-9).
Default
No entry.
47-11-03
Default Mailbox Category (Default MB Ctg)
Use this option to specify the category of mailbox used as the Default
Mailbox. In-Mail mailbox categories are Subscriber Mailbox, Master
Mailbox, and Routing Mailbox. In-Mail uses the Default Mailbox whenever
an Answer Schedule is not in effect.
In-Mail handles the routing according to the type of mailbox (Subscriber,
Call Routing, or Announcement) within the specified category:
H
If the Default Mailbox is a Subscriber Mailbox, the outside caller hears the
mailbox greeting (if recorded) and can leave a message.
H
If the Default Mailbox is an Announcement Mailbox, the outside caller will
hear the recorded announcement. Depending on how the Announcement
Mailbox is programmed, In-Mail will then hang up, reroute the call, or
provide additional dialing options.
H
If the Default Mailbox is a Call Routing Mailbox, the outside caller will hear
the instruction menu and can dial any options allowed by the associated
Dial Action Table.
H
If the Default Mailbox is a Directory Dialing Mailbox, the outside caller can
reach an extension by dialing the first few letters in the extension user's
name
See Answer Tables on page 2-23.
Options
1 (Subscriber Mailbox)
2 (Master Mailbox)
3 (Routing Mailbox)
0 (Undefined)
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Document Revision 1
Electra Elite IPK II
Default
Answer Table 1 = 3 (Routing Mailbox)
Answer Table 2-8 = 0 (Undefined)
47-11-03
Default Mailbox Number (Default MB Num)
Use this option to set the Answer Table's Default Mailbox number. In-Mail
uses the Default Mailbox whenever an Answer Schedule is not in effect. By
default, this occurs at all times other than Monday through Friday from 8:30
AM to 5:00 PM.
See Answer Tables on page 2-23.
Options
Digits (3 maximum, using 0-9).
Do not enter leading zeros. (For example, for Routing Mailbox 1 enter 1, not
01 or 001).
Default
Answer Table 1 = 1
Answer Table 2-8 = No entry
47-11-04
Next Answer Table (Next Answer Table)
When 10 Answer Schedules within an Answer Table are not sufficient, use
this option to link two Answer Tables together. In-Mail treats the two linked
tables as a single 20 entry Answer Table.
See Answer Tables on page 2-23 for more.
Options
Answer Table (1-8)
0 (Undefined)
Default
0 (Undefined)
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Programming

Electra Elite IPK II
Document Revision 1
47-11 Program Entry
47-11 In-Mail Answer Table Options
(Entry Range) [Default Setting]
Speaker + #*#* + Password (12345678) + Transfer + 4711 + Option.
There are 8 available Answer Tables (1-8).
01
Schedule Override (1=Yes - enabled, 0=No - disabled) [0]
LK1-No, LK2=Yes
02
Override MB Ctg (1=Subscriber Mailbox, 2=Master Mailbox, 3-Routing Mailbox,
0=Undefined) [0]
LK1-Undefined, LK2=Subscriber Mailbox, LK3=Master Mailbox, LK4=Routing Mailbox
Override MB Num (Digits, 3 max., using 0-9) [No entry]
03
Default MB Ctg (1=Subscriber Mailbox, 2=Master Mailbox, 3-Routing Mailbox, 0=Undefined)
[Answer Table 1 = 3 (Routing Mailbox), Answer Tables 2-8 = 0 (Undefined)]
LK1-Undefined, LK2=Subscriber Mailbox, LK3=Master Mailbox, LK4=Routing Mailbox
Default MB Num (Digits, 3 max., using 0-9) [Answer Table 1 = 1, Answer Tables 2-8 = No
entry]
04
Next Answer Table (1-8, 0=Undefined)
Press this:
To do this:
Editing
Transfer
Enter (accept) data you entered and advance to the next prompt, or advance to the next
prompt without changing your entry.
-1
+1
Scroll backwards (-1) or forwards (+1) through the list of available entries.
When editing an entry, moves the cursor left or right.
Conf
When editing an entry, delete the character to the left of the cursor.
Hold
When editing an entry, Hold erases the entire entry from the display.
Line Keys (LK)
Where indicated, press a line key to enter a specific value for the selected option.
Navigation
Redial
Redial + Table number + Redial selects a new table.
Answer
Backs up to the previous level (e.g., from Option to Series, or from Series to Program).
Scroll consecutively backwards or forwards through selected Option or Series.
In-Mail System Guide
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Document Revision 1
Electra Elite IPK II
47-12 In-Mail Answer Schedules
Description
Use 47-12 In-Mail Answer Schedules to set up the In-Mail Automated Attendant
Answer Schedules. There are eight Answer Tables, with up to 10 Answer Schedules
in each Answer Table.

See Answer Tables on page 2-23 for more.
Options
47-12-01
Schedule Type (Entryxx Schedule Type)
Use this option to assign a Schedule Type to the selected Answer
Schedule. The Schedule Type determines how the Answer Schedule
answers calls.
See Answer Tables on page 2-23 for more.
The schedule can be one of the following types:
1.
Day of the Week
A Type 1 Answer Schedule runs on a specific day of the week.
For this type of schedule, select:
N The day of the week the schedule should run:
N The schedule start time.
N The schedule end time.
N The Call Routing or Announcement Mailbox used to answer
calls.
2.
Range of Days
A Type 2 Answer Schedule runs for a range of days. For this
type of schedule, select:
N The day of the week the schedule should start.
N The day of the week the schedule should stop.
N The time on the start day the schedule should start.
N The time on the stop day the schedule should stop.
N The Call Routing or Announcement Mailbox used to answer the
calls.
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Programming

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Document Revision 1
3.
Date
A type 3 Answer Schedule runs only on a specific day of the
year. For this type of schedule, select:
N The specific date the schedule should run.
N On the selected date, the time the schedule should start.
N On the selected date, the time the schedule should stop.
N The Call Routing or Announcement Mailbox used to answer the
calls.
Options
1 (Day of the Week)
2 (Range of Days)
3 (Date)
0 (Undefined)
Default
Answer Table 1/Schedule 1 = 2 (Range of Days)
All other schedules = 0 (Undefined)
47-12-02
Answering Mailbox Category (Entryxx MB Ctg)
Use this option to specify the category of mailbox to which Automated
Attendant calls should route when the schedule is in effect. In-Mail mailbox
categories are Subscriber Mailbox, Master Mailbox, or Routing Mailbox.
In-Mail handles the routing according to the exact type of Subscriber,
Master, or Routing Mailbox specified.
H
If the Answering Mailbox is a Subscriber Mailbox, the outside caller hears
the mailbox greeting (if recorded) and can leave a message.
H
If the Answering Mailbox is an Announcement Mailbox, the outside caller
will hear the recorded announcement. Depending on how the
Announcement Mailbox is programmed, In-Mail will then hang up, reroute
the call, or provide additional dialing options.
H
If the Answering Mailbox is a Call Routing Mailbox, the outside caller will
hear the instruction menu and can dial any options allowed by the
associated Dial Action Table.
H
If the Answering Mailbox is a Directory Dialing Mailbox, the outside caller
will hear the Directory Dialing Message and can reach an extension by
dialing the first few letters of the person's name.
See Answer Tables on page 2-23.
Options
1 (Subscriber Mailbox)
2 (Master Mailbox)
3 (Routing Mailbox)
0 (Undefined)
Default
0 (Undefined)
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Document Revision 1
Electra Elite IPK II
47-12-03
Answering Mailbox Number (Entryxx MB Num)
Use this option to set the number of the Answering Mailbox the Automated
Attendant uses when the selected schedule is in effect. This mailbox is
defined in 47-12-02 Answering Mailbox Category.
This item number is different when using PCPro/WebPro due to the window layout
of the applications. Refer to the PCPro/WebPro applications for more.
See Answer Tables on page 2-23.
Options
Digits (3 maximum, using 0-9).
Default
Answer Table 1/Schedule 1 = 1
All other Answer Schedules = No entry
47-12-04
Day of the Week (Entryxx Day)
For Day of the Week (Type 1) Answer Schedules, use this option to select
the day of the week the Answer Schedule should be active.
See Type 1 (Day of Week) Example on page 3-61.
See Answer Tables on page 2-23.
Options
1 (Sunday)
2 (Monday)
3 (Tuesday)
4 (Wednesday)
5 (Thursday)
6 (Friday)
7 (Saturday)
Default
1 (Sunday)
47-12-05
Start Day (Entryxx Start Day)
For Range of Days (Type 2) Answer Schedules, use this option to select the
day of the week the Answer Schedule should start.
Refer to Type 2 (Range of Days) Example on page 3-63.
See Answer Tables on page 2-23.
Options
1 (Sunday)
2 (Monday)
3 (Tuesday)
4 (Wednesday)
5 (Thursday)
6 (Friday)
7 (Saturday)
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Programming

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Document Revision 1
Default
1 (Sunday)
Answer Table 1/Schedule 1 = 2 (Monday)
All other schedules = 1 (Sunday)
47-12-06
End Day (Entryxx End Day)
For Range of Days (Type 2) Answer Schedules, use this option to select the
day of the week the Answer Schedule should end.
Refer to Type 2 (Range of Days) Example on page 3-63.
See Answer Tables on page 2-23.
Options
1 (Sunday)
2 (Monday)
3 (Tuesday)
4 (Wednesday)
5 (Thursday)
6 (Friday)
7 (Saturday)
Default
Answer Table 1/Schedule 1 = 6 (Friday)
All other Answer Schedules = 1 (Sunday)
47-12-07
Date (Entryxx Date)
For Date (Type 3) Answer Schedules, use this option to select the date the
Answer Schedule should be active.
Refer to Type 3 (Date) Example on page 3-64.
See Answer Tables on page 2-23.
Options
MMDD
For example:
0101 = January 1
1231 = December 31
0000 = No date set
Default
0000 = No date set
47-12-08
Schedule Start Time (Entryxx Start Time)
Use this option to specify the time the Answer Schedule should start. It
applies to Day of the Week (Type 1), Range of Days (Type 2), and Date
(Type 3) schedules. (To make a schedule run continuously, make the same
entry for 47-12-08 Schedule Start Time and 47-12-09 Schedule End Time.)
See Answer Tables on page 2-23.
In-Mail System Guide
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Document Revision 1
Electra Elite IPK II
Options
HHMM (24-hour clock)
For example:
0130 = 1:30AM
1700 = 5:00PM
Default
Answer Table 1/Schedule 1 = 08:30 (8:30AM)
All other schedules are undefined.
47-12-09
Schedule End Time (Entryxx End Time)
Use this option to specify the time the Answer Schedule should end. It
applies to Day of the Week (Type 1), Range of Days (Type 2), and Date
(Type 3) schedules. (To make a schedule run continuously, make the same
entry for 47-12-08 Schedule Start Time and 47-12-09 Schedule End Time.)
See Answer Tables on page 2-23.
Options
HHMM (24-hour clock)
For example:
0130 = 1:30AM
1700 = 5:00PM
Default
Answer Table 1/Schedule 1 = 1700 (5:00PM).
All other schedules = 0000 (Undefined).
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Programming

Electra Elite IPK II
Document Revision 1
47-12 Program Entry
47-12 In-Mail Answer Schedules
(Entry Range) [Default Setting]
Speaker + #*#* + Password (12345678) + Transfer + 4712 + Option.
There are 10 Answer Schedules (1-10) within each of the 8 available Answer Tables (1-8).
01
Entryxx Schedule Type (1=Day of the Week, 2=Range of Days, 3=Date, 0=Undefined)
[Answer Table 1/Schedule 1 = 2, All other schedules = 0]
02
Entryxx MB Ctg (1=Subscriber, 2=Master, 3=Routing, 0=Undefined)
[Answer Table 1/Schedule 1 = 3, All other schedules = 0]
LK1=Undefined, LK2=Subscriber, LK3=Master, LK4=Routing
Entryxx MB Num (3 digits, using 0-9) [Answer Table 1/Schedule 1 = 1, All other schedules =
No entry]
03
Entryxx Day (1=Sunday, 2=Monday, 3=Tuesday, 4=Wednesday, 5=Thursday, 6=Friday,
7=Saturday)[1]
LK1=Sunday, LK2=Monday, LK3=Tuesday, LK4=Wednesday, LK5=Thursday, LK6=Friday,
LK7=Saturday
04
Entryxx Start Day (1=Sunday, 2=Monday, 3=Tuesday, 4=Wednesday, 5=Thursday, 6=Friday,
7=Saturday) [Answer Table 1/Schedule 1 = 2 (Monday), All other schedules = 1 (Sunday)]
LK1=Sunday, LK2=Monday, LK3=Tuesday, LK4=Wednesday, LK5=Thursday, LK6=Friday,
LK7=Saturday
05
Entryxx End Day (1=Sunday, 2=Monday, 3=Tuesday, 4=Wednesday, 5=Thursday, 6=Friday,
7=Saturday)
[Answer Table 1/Schedule 1 = 6 (Friday), All other schedules = 1 (Sunday)]
LK1=Sunday, LK2=Monday, LK3=Tuesday, LK4=Wednesday, LK5=Thursday, LK6=Friday,
LK7=Saturday
06
Entryxx Date(MM/DD) (MMDD) [0000]
07
Entryxx Start Time (HHMM) [0000][Answer Table 1/Schedule 1 = 0830, All other schedules =
0000]
08
Entryxx End Time (HHMM) [Answer Table 1/Schedule 1 = 1700, All other schedules = 0000]
Press this:
To do this:
Editing
Transfer
Enter (accept) data you entered and advance to the next prompt, or advance to the next
prompt without changing your entry.
-1
+1
Scroll backwards (-1) or forwards (+1) through the list of available entries.
When editing an entry, moves the cursor left or right.
Conf
When editing an entry, delete the character to the left of the cursor.
Hold
When editing an entry, Hold erases the entire entry from the display.
Line Keys (LK)
Where indicated, press a line key to enter a specific value for the selected option.
Navigation
Redial
Redial + Table number + Redial selects an Answer Table.
Redial + Redial +Entry number + Redial selects an Answer Schedule.
Answer
Backs up to the previous level (e.g., from Option to Series, or from Series to Program).
In-Mail System Guide
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Document Revision 1
Electra Elite IPK II
47-12 In-Mail Answer Schedules (Continued)
(Entry Range) [Default Setting]
Scroll consecutively backwards or forwards through selected Option or Series.
3 - 60
Programming

Electra Elite IPK II
Document Revision 1
Type 1 (Day of Week) Example
In this example, Answer Table 1 routes calls as follows:
H
Schedule 1 uses Routing Mailbox 2 and runs Sunday from 8:30AM to
5:00PM.
H
Schedule 2 uses Subscriber Mailbox 3 and runs Wednesday from 10:30AM
to 5:00PM.
H
Schedule 3 uses Routing Mailbox 4 and runs Tuesday from 9:00AM to
10:00AM.
H
At all other times, routing is handled by the Default Mailbox specified in 47-
11-03 Default Mailbox Category and 47-11-03 Default Mailbox Number.
When setting up Answer Tables with multiple types, build the Answer
Schedules in the following order:
H
Range of Days
H
Day of Week
H
Date
Type 1 (Day of Week) Example
Answer Table 1
Answer Schedule 1
Answer Schedule 1 is a Day of Week schedule that runs Sunday from 8:30AM to
5:00PM.
47-12-01 Entry01 Schedule Type = 1
47-12-02 Entry01 MB Ctg = 3
47-12-03 Entry01 MB Num = 2
47-12-04 Entry01 Day = 1
47-12-05 Entry01 Start Day = 1 (Entry does not matter)
47-12-06 Entry01 End Day = 1 (Entry does not matter)
47-12-07 Entry01 Date (MMDD) = 0000 (Entry does not matter)
47-12-08 Entry01 Start Time = 0830 (8:30AM)
47-12-09 Entry01 End Time = 1700 (5:00PM)
Answer Schedule 2
Answer Schedule 2 is a Day of Week schedule that runs Wednesday
from10:30AM to 5:00PM.
47-12-01 Entry01 Schedule Type = 1
47-12-02 Entry01 MB Ctg = 1
47-12-03 Entry01 MB Num = 3
47-12-04 Entry01 Day = 4
47-12-05 Entry01 Start Day = 1 (Entry does not matter)
47-12-06 Entry01 End Day = 1 (Entry does not matter)
47-12-07 Entry01 Date (MMDD) = 0000 (Entry does not matter)
47-12-08 Entry01 Start Time = 1030 (10:30AM)
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Document Revision 1
Electra Elite IPK II
Type 1 (Day of Week) Example (Continued)
47-12-09 Entry01 End Time = 1700 (5:00PM)
Answer Schedule 3
Answer Schedule 3 is a Day of Week schedule that runs Tuesday from9:00AM to
10:00AM.
47-12-01 Entry01 Schedule Type = 1
47-12-02 Entry01 MB Ctg = 3
47-12-03 Entry01 MB num = 4
47-12-04 Entry01 Day = 3
47-12-05 Entry01 Start Day = 1 (Entry does not matter)
47-12-06 Entry01 End Day = 1 (Entry does not matter)
47-12-07 Entry01 Date (MMDD) = 0000 (Entry does not matter)
47-12-08 Entry01 Start Time = 0900 (9:00AM)
47-12-09 Entry01 End Time = 1000 (10:00PM)
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Programming

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Document Revision 1
Type 2 (Range of Days) Example
In this example, Answer Table 1 routes calls as follows:
H
Schedule 1 uses Routing Mailbox 1 and runs Sunday through Wednesday
from 8:30AM to 5:00PM.
H
Schedule 2 uses Routing Mailbox 2 and runs Thursday and Friday from
11:00AM to 1:00PM.
H
At all other times, routing is handled by the Default Mailbox specified in 47-
11-04 Default Mailbox Category and 47-11-05 Default Mailbox Number.
When setting up Answer Tables with multiple types, build the Answer
Schedules in the following order:
H
Range of Days
H
Day of Week
H
Date
Type 2 (Range of Days) Example
Answer Table 1
Answer Schedule 1
Answer Schedule 1 is a Range of Days schedule that starts schedule that runs
Sunday through Wednesday from 8:30AM to 5:00PM.
47-12-01 Entry01 Schedule Type = 2
47-12-02 Entry01 MB Ctg = 3
47-12-03 Entry01 MB Num = 1
47-12-04 Entry01 Day = 1 (Entry does not matter)
47-12-05 Entry01 Start Day = 1 (Sunday)
47-12-06 Entry01 End Day = 4 (Wednesday)
47-12-07 Entry01 Date (MMDD) = 0000 (Entry does not matter)
47-12-08 Entry01 Start Time = 0830 (8:30AM)
47-12-09 Entry01 End Time = 1700 (5:00PM)
Answer Schedule 2
Answer Schedule 2 is a Range of Days schedule that runs Thursday and Friday
from 11:00AM to 1:00PM.
47-12-01 Entry01 Schedule Type = 2
47-12-02 Entry01 MB Ctg = 3
47-12-03 Entry01 MB Num = 2
47-12-04 Entry01 Day = 1 (Entry does not matter)
47-12-05 Entry01 Start Day = 4 (Wednesday)
47-12-06 Entry01 End Day = 5 (Thursday)
47