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Multiline Telephone
User Guide

ELITE IPK TELEPHONES
9
6
1
10
9
7
6
2
12
1
13
5
3
11
14
4
10
2
8-Button Non Display
12
13
5
3
14
4
9
7
6
8-Button Display
1
10
11
8
12
13
5
3
14 4
16-Button Display
1
Speaker
6
Large LED
11 Softkeys
2
Line Keys/Feature
7
Alphanumeric
12 Directory Key
Access Keys
Display
(DIR)
3
Dialpad/Dedicated
8
One Touch
13 Message Key
Function Keys
Keys
(MSG)
4
Microphone
9
Hookswitch
14 MIC Key
5
Volume Control
10 Built-in
Headset Jack
1

9
11
7
6
1
10
2 (both rows)
8 (both rows)
12
13
5
3
14
4
7
32-Button Display
6
9
with 16 DSS/BLF
One Touch Keys
1
11
10
2/8
12
13
5
3
14
4
16-Button Multiline
Liquid Display
1
Speaker
6
Large LED
11 Softkeys
2
Line Keys/Feature
7
Alphanumeric
12 Directory Key
Access Keys
Display
(DIR)
3
Dialpad/
8
One Touch
13 Message Key
Dedicated
Keys
(MSG)
Function Keys
4
Microphone
9
Hookswitch
14 MIC Key
5
Volume Control
10 Built-in
Headset Jack
2

GENERAL INFORMATION
The following should be considered when reviewing this User Guide:
·
All operational instructions assume Prime Line Pickup is assigned to
intercom dial tone, Ringing Line Preference is assigned to all telephones,
a Line and Second Incoming Extension key has been assigned to all
multiline telephones and only a single tenant has been assigned in the
system.
·
All access codes listed are standard; some may vary based on system
assignment.
·
Access to many features is based on system assignments. Not all
features may be available from your telephone.
·
Telephones equipped with displays will provide useful call processing
information such as digits dialed, recall indications, feature confirmation,
etc.
3

LED INDICATIONS
Function
Lamp Status
CO LINE KEYS:
Incoming Call
Rapid Flashing Red
Held Call - Your Telephone
Slow Flashing Green
Held Call - Other Telephone
Slow Flashing Red
Call in Progress
Your Telephone
Steady Green
Other Telephone
Steady Red
Hold Recall
Intermittent Flashing Green
LARGE LED:
Incoming CO/PBX, CIT, or ANA
Rapid Flashing Green
Call
Incoming Intercom, TIE Line, or
Rapid Flashing Red
DID Call
Message from Attendant
Slow Flashing Green
Voice Mail Message
Slow Flashing Red
FEATURE KEY:
DND Set
Intermittent Flashing Red
Call Forward Set
Intermittent Flashing Red
Callback Request
Slow Flashing Red
ICM LED:
Incoming Call
Flashing Red
Call in Progress
Steady Red
Held Call
Flashing Red Conf LED
4

ANSWERING CALLS
Ringing Calls
1.
Lift the handset.
2.
Converse.
Note:
When assigned the Delayed Ringing feature, incoming calls will
first ring at a primary station. If the call is unanswered after a
preprogrammed time interval, calls will also ring at the assigned
secondary station.
Ringing Calls To A Second Incoming Extension Key
1.
Lift the handset.
2.
Converse.
Note 1: A Second Incoming Extension key must be assigned to
appear and ring.
Note 2: A Line key must be available to answer an incoming outside
call.
Voice Announce Calls
1.
Ensure the MIC LED is lit.
2.
Adjust the Speaker volume (
or
) as needed.
3.
Respond handsfree.
Note:
The handset may be used at any time during the conversation.
5

Camp-on (Call Waiting)
Receive camp-on tone while on another call:
1.
Replace the handset to disconnect present call.
OR
Press Hold and press the Hookswitch to converse with the
second party.
Call Alert Notification
With a call in progress:
1.
Receive a Call Alert Notification.
2.
Press the Hold key, then converse with the second party.
Note 1: The second call may be placed on Hold if a Line appearance is
assigned.
Note 2: Press the flashing Line key or Conf key to return to the first
call.
PLACING CALLS
Internal Calls
1.
Lift the handset.
2.
Dial a station number or 0 for the attendant.
OR
Press the Feature Access key or One Touch key programmed
for Direct Station Select.
3.
Voice announce after the tone burst or wait for the ringing call to
be answered.
6

Note 1: When calling a multiline telephone, dialing 1 after the station
number will change ringing to voice or voice to ringing.
Note 2: To directly access a personal voice mailbox, dial 7 after dialing
the station number.
Outside Calls
1.
Lift the handset.
2.
Dial the trunk access code, i.e. 9.
OR
Press an idle Outside Line key.
3.
Dial the telephone number.
4.
Converse.
Trunk Queuing
After dialing the trunk access code or pressing a busy Line key and
receiving the trunk busy indication:
1.
Dial the Trunk Queue set code 78.
2.
Replace the handset.
Note:
When a line is available, your telephone will ring; lift the
handset and place the call.
Last CO/PBX Number Redial
1.
Lift the handset.
2.
Press the Redial key.
3.
Dial the Last Number Redial code *.
4.
Converse.
7

Station/System Speed Dial
1.
Lift the handset.
2.
Press the Redial key and dial the Speed Dial Memory location:
·
Station Speed Dial 80~99.
·
System Speed Dial 00~79.
OR
Press the Feature Access key or One Touch key programmed
for the Station Speed Dial.
3.
Converse.
Scrolling Speed Dial Directories
1.
Press the Speed Dial Softkey.
·
SYS
System Speed Dial
·
STA
Station Speed Dial
2.
Press the UP/DOWN Softkeys to scroll through all the entries.
OR
Use the dial pad to enter the first letter of the desired entry then
dial *.
Press the UP/DOWN Softkeys to scroll.
Lift the handset or press the Speaker key or press an idle
Outside Line key to place a call to the displayed entry.
OR
Press Feature or Exit or wait 10 seconds to cancel.
Note:
For example, when using the dial pad to search the directory
for the name "Ann", dial the number 2 on the dial pad followed
by *. To search for "Bob", dial the number 2 twice and then *.
To search for "Carol", dial the number 2 three times and then *.
To search for "Dan", dial the number 3 followed by *.
8

MICROPHONE CONTROL
1.
Press the MIC key.
2.
A lit MIC LED indicates that the MIC is on.
SPEAKERPHONE CALLS
1.
Press the Speaker key and the LED lights.
2.
Ensure that the MIC LED is lit.
3.
Place internal or outside call.
4.
Converse.
5.
Press the Speaker key to disconnect call.
Note:
The handset may be used at any time during the conversation.
To resume handsfree operation or to monitor a call, press the
Speaker key (the LED lights) and replace the handset.
GROUP LISTENING
With a call in progress via the handset/headset:
1.
Press the Speaker key, then the LED lights.
2.
Converse. Conversation is heard over the speaker and the
handset/headset. Only the handset/headset may be used to
respond.
3.
Press Speaker to cancel the Group Listening mode.
Note:
When switching from Group Listening mode to the
Speakerphone mode, it is recommended that the Microphone
be turned off.
9

HOLDING CALLS
Non-Exclusive Hold
Exclusive Hold
With a call in progress:
With a call in progress:
1. Press Hold.
1. Press Feature.
2. Press Hold.
Note 1: To retrieve a held call, press the flashing Line key or Conf key
(internal calls).
Note 2: Calls on Non-Exclusive Hold can be retrieved from any multiline
telephone with the held line appearance.
Note 3: After a preprogrammed time, the held call will recall to the
originating station. Once in a recall condition, Exclusively Held
calls can be retrieved from any station with the held line
appearance.
TRANSFERRING CALLS
Using Manual Dial
Using Direct Station Selection
(DSS)
With a call in progress:
With a call in progress:
1. Press the Transfer key.
1. Press the Transfer key.
2. Dial the station number.
2. Press the programmed
3. Announce the call
DSS.
(optional).
3. Announce the call
4. Replace the handset.
(optional).
4. Replace the handset.
Note 1: If the called station is busy, replace the handset to initiate a
camp-on. Unanswered camp-ons and unscreened transfers will
recall to the attendant telephone. After answering the recall,
pressing the Feature key and then 86 will transfer the call to the
personal voice mailbox of the station number dialed.
10

Note 2: To return to the original party, press the flashing Line key or Conf
key.
Note 3: A Feature Access key or One Touch key may be assigned for
DSS.
Note 4: To transfer a call directly to a personal voice mailbox, dial 7 after
dialing the station number.
CONFERENCE
With a call in progress:
1.
Press the Conf key.
2.
Place the second call (internal or external).
3.
Announce the conference.
4.
Press the Conf key to establish the conference.
Note 1: Repeat the above procedure to add an additional party
(maximum of 2 for outside calls or 3 inside calls).
Note 2: An unsupervised conference may be established by pressing
the Conf key again, after the conference has been established.
The parties may continue to converse in private. Press the
flashing Conf key to return to the conversation. This feature is
available if programmed in your system by your system
administrator.
CONFERENCE BRIDGE
To make a call using a Conference Bridge:
1.
Call a Conference Bridge extension.
2.
When the voice prompt is heard, enter the password and press #.
3.
Start the conference call.
11

Start a conference call from an incoming CO call using an Automated
Attendant:
1.
Call an outside line that is answered by an Automated Attendant.
2.
Dial the extension of the Conference Bridge.
3.
When the voice prompt is heard, enter the password and press
#.
4.
Start the conference call.
Start a conference call from an off premise location:
1.
Call a line that is directed to the Conference Bridge.
2.
When the voice prompt is heard, enter the password and
press #.
3.
Start the conference call.
Start a conference call from an incoming CO call using an Attendant:
1.
Call the Attendant and ask to be transferred to a Conference
Bridge extension.
2.
Wait until the transfer is complete.
3.
When the voice prompt is heard, enter the password and
press #.
4.
Start the conference call.
Note:
Default passwords:
Conference #1 = 0001
Conference #2 = 0002
12

CALL PARK - SYSTEM
Set
Retrieve
With a call in progress:
From any station:
1. Press the Transfer key.
1. Lift the handset.
2. Dial Call Park Set code
2. Dial Call Park Retrieval
4 *.
code 4 #.
3. Dial Call Park location
3. Dial Call Park location
0~9.
0~9.
4. Replace the handset.
4. Converse.
Note:
If the dialed Call Park location is busy, dial another Call Park
location 0~9.
STATION BUSY/NO ANSWER OPTIONS
Automatic Callback
Set
Answer
When calling a busy multiline
When both telephones are idle
telephone:
originating telephone rings:
1. Dial the Automatic
1. Lift the handset.
Callback code 0.
2. Call is placed
2. Replace the handset.
automatically.
13

Callback Request
Set
Answer
When calling a busy or
Receive a display and/or
unanswered multiline telephone:
Feature LED message
1. Dial the Callback Request
indication:
code #.
1. Lift the handset.
2. Replace the handset.
2. Dial #: the requested
originator is automatically
called.
Note:
Callback messages are automatically canceled once the
origination station is called.
Tone Override
Set
Answer
When calling a busy multiline
When a call is in progress:
telephone:
1. Receive a tone override
1. Dial the Tone Override
signal.*
code * to send the tone.
2. Press the Hold key.
2. Wait for a signaled party
3. Converse with the second
to answer.
party.
* If handsfree, a visual indication only ( * ) will be provided on the
telephone display.
Note:
An Override Tone will be sent each * is pressed.
Step Call
When calling a busy telephone:
1. Dial 2 to advance to the next station number in that 10's group.
14

Voice Over
Originate
Whisper Page
When calling a busy telephone:
With a call in progress:
1. Dial the Voice Over code
1. Receive the Voice Over
6.
announcement.
2. Announce the message.
2. Press the Feature key.
Answer
3. Dial 65.
With a call in progress:
4. Converse with the Voice
Over originator while
1. Receive the Voice Over
monitoring the first call.
announcement.
5. Press the Feature key
2. Press the Hold key.
again.
3. Converse with the Voice
6. Dial 65 again.
Over originator.
7. Converse with the first
4. Press the Answer key to
caller while monitoring the
alternate between parties.
Voice Over originator.
Note:
The Whisper Page Access Code may be assigned to a Feature
Access key or a One Touch key.
CO/PBX DIALING OPTIONS
Save & Repeat
Save
Repeat
With an originating outside call
1. Lift the handset.
in progress:
2. Press the Redial key.
1. Press the Feature key.
3. Dial # and the call is
2. Dial 9 and the called
placed.
number is stored.
3. Replace the handset.
15

Store & Repeat
Store
Repeat
With an outside call in progress:
1. Lift the handset.
1. Press the Feature key.
2. Press the Redial key.
2. Dial 7
3. Dial # and the call is
3. Dial the number to be
placed.
stored.
4. Press the Feature key.
5. Complete the
conversation and replace
the handset.
Note:
Store & Repeat and Save & Repeat features cannot be used
simultaneously.
Automatic Redial
After originating a busy or unanswered outside call:
1.
Press the Speaker key or replace the handset.
2.
Press the Feature key.
3.
Press the Redial key.
4.
The call is repeatedly dialed until answered, canceled, or the
maximum number of redial attempts is reached.
5.
Lift the handset when the called party answers.
Note 1: Press the Speaker key to cancel the Automatic Redial.
Note 2: System programming determines the waiting time and the
number of redial attempts.
16

Caller ID
Answer
Place Call ID Calls
Receive incoming ringing or
1. Press the Directory key
transferred outside call:
repeatedly until the
1. Review the telephone
desired number is
display for the calling
displayed.
party's name or number.
2. Lift the handset to
2. Answer the call
automatically dial the
accordingly.
displayed number.
3. Converse.
Note 1: Caller ID will be displayed even when the station is busy or in
DND mode, allowing the user to identify the incoming call.
Note 2: On a per station basis, the last 50 calls answered with Caller ID
information are stored and are accessible with the Directory key.
Note 3: Press the lit Line key to review the calling party's name or number
while the call is in progress.
CALL PICKUP
Call Pickup System
Call Pickup Direct
Upon hearing ringing at another
Upon hearing ringing or voice
telephone:
announcement at another
1. Lift the handset.
telephone:
2. Dial the Call Pickup code:
1. Lift the handset.
·
All Calls
68
2. Dial the Call Pickup Direct
code 67.
·
CO/PBX Line
6 *
3. Dial the station number of
·
Night Call Pickup 6
the telephone to be
3. Converse.
answered.
4. Converse.
17

PAGING
1.
Lift the handset.
2.
Dial the Paging code:
Internal
External
All Zones 51
All int. & ext.
59
Zone A
52
All Zones
55
Zone B
53
Zone A
56
Zone C
54
Zone B
57
Zone C
58
3.
Page.
4.
Wait for the Meet-Me Answer or replace the handset.
Meet-Me Answer
1.
Lift the handset.
2.
Dial the Meet-Me Answer code:
Internal Page
5 *
External page
5 #
3.
Converse.
BACKGROUND MUSIC
Set/Cancel
1.
Press the Feature key.
2.
Dial BGM On/Off code 26.
Note:
A BGM key may be assigned in system programming to set/
cancel the Background Music feature.
18

CALL FORWARDING
All Calls (CF/A)/Do Not Disturb (DND)
Set
Cancel
1. Press the Feature key.
1. Press the Feature key.
2. Dial Call Forward All/DND
2. Dial Call Forward All/DND
set code 60.
set code 69.
3. Select operation:
3. Press the Feature key
·
DND: Press the
again.
Feature key.
·
Call Forward All: dial
the destination station
number or voice mail
or trunk access code
and outside number
and press the Feature
key.
Note 1: The Feature LED will flash intermittently when your telephone is
in Call Forward/DND.
Note 2: While set, Call Forward All will override Call Forward Busy/No
Answer setting.
Note 3: If Call Forward All and Do Not Disturb are both set, the feature set
last is activated.
Note 4: A CFA/DND key may be assigned in system programming to set/
cancel this feature. When setting Call Forward All, a destination
station must be entered. A lit LED indicates that Call Forward All/
Do Not Disturb is set.
19

Call Forward Busy/No Answer (B/NA)
Set
Cancel
1. Press the Speaker key.
1. Press the Speaker key.
2. Dial Call Forward B/NA
2. Dial Call Forward cancel
set code 43.
code 44.
3. Dial the destination
3. Press the Speaker key
station number or voice
again.
mail or trunk access code
and the outside number.
4. Press the Speaker key
again.
Note 1: While set, Call Forward All will override Call Forward Busy/No
Answer setting.
Note 2: A CF B/NA key may be assigned in system programming to set/
cancel this feature. When setting Call Forward Busy/No Answer,
a destination station must be entered. A lit LED indicates that CF
B/NA is set.
CUSTOMIZED MESSAGE
From a display telephone:
1.
Press the Feature key.
2.
Dial the Customized Message code 70.
3.
Dial * to scroll through messages.
4.
Dial # to select a message.
5.
Dial the return date and time if required (Month/day, Hour/Minute,
using the 4-digit 24-hour clock).
6.
Press the Feature key again.
Note:
You must place your telephone in Do Not Disturb; other
display telephones will then receive your message upon calling
your station.
20

SET RELOCATION
1.
Ask the Attendant to turn on Set Relocation Mode.
2.
From the new location, press the Speaker key, the LED then
lights.
3.
Dial Set Relocation code ____.
4.
Dial your station number.
5.
Dial the Station Password [same as the Station Lockout
(Password) code].
6.
Hear the confirmation tone and then press the Speaker key.
7.
Inform the Attendant that your relocation is complete and request
that the Attendant turn Set Relocation Mode off.
STATION OUTGOING LOCKOUT
Changing Lockout (Password) Code
1.
Press the Speaker key.
2.
Dial the Lockout (Password) Change access code ____.
3.
Dial the current Lockout (Password) code.
4.
Dial the new Lockout (Password) code.
5.
Press the Speaker key again.
Note 1: By default, the Lockout (Password) code is set at 0000000000
(10 zeros).
Note 2: When the Lockout (Password) code is set for the first time, the
station is automatically restricted.
Note 3: Lockout (Password) code may be a maximum of 10 digits. If the
new Lockout (Password) code is less than 10 digits, press the
Speaker key to enter.
Note 4: When set, the Station Outgoing Lockout restricts all outgoing
calls.
21

Set/Cancel Station Outgoing Lockout
1.
Press the Speaker key.
2.
Dial the Station Lockout.
·
Set code
____
·
Cancel code
____
3.
Dial the Lockout (Password) code.
4.
Press the Speaker key again.
ACCOUNT CODE ENTRY
With an outside call in progress:
With an outside call on hold:
1. Press the Feature key.
1. Dial the Account Code
2. Dial 66.
Entry Code ____.
3. Dial Account Code (16
2. Dial Account Code (16
digits maximum).
digits maximum).
4. Press the Feature key.
3. Retrieve the held call.
Note 1: The outside party will not hear the digits being dialed.
Note 2: The Account Code Entry Code may be assigned to a Feature
Access key or One Touch key.
22

AUTHORIZATION CODE FORCED/VERIFIED
To place an outside call:
1.
Lift the handset.
2.
Dial the Forced Account access code ____.
3.
Dial the Forced Account Code ____ (up to 13 digits).
4.
Dial the trunk access code, i.e. 9 and the outside number.
Note:
When calling from a station that is assigned the Account Code
Forced/Verified feature, outgoing calls will only be processed
after the dialed Account Code is verified.
DISA PASSWORD
Setting Your DISA Password
1.
Lift the handset.
2.
Dial the DISA Password set access code ____.
3.
Dial your DISA ID code ____.
4.
Dial your current DISA password [same as the Station Lockout
(Password) code].
5.
Dial your new DISA password.
6.
Replace the handset.
Note 1: The password may be a maximum of 10 digits. If the new
password is less that 10-digits, replace the handset to enter.
Note 2: It is recommended that your DISA password be 10 digits and be
changed frequently to prevent unauthorized use.
23

ACD/UCD
Log On
Log Off
1. Press the Speaker key.
1. Press the Speaker key.
2. Dial the access code ___.
2. Dial the access code ___.
3. Dial 1.
3. Dial 2.
4. Press the Speaker key
4. Press the Speaker key
again.
again.
Note 1: A LOG key may be assigned in system programming to Log On/
Off from the ACD/UCD group. A lit LED may indicate that the
station is logged on.
Note 2: With the Elite ACD Plus, these procedures are done using the
softkey functions. Refer to your Elite ACD Plus User Guide for
more details.
Break Mode
Set
Cancel
1. Press the Speaker key.
1. Press the Speaker key.
2. Dial 40.
2. Dial 42.
3. Press the Speaker key
3. Press the Speaker key
again.
again.
Note 1: Break Mode is only available while an agent is logged on.
Note 2: A Break key may be assigned in system programming to set/
cancel Break Mode. A lit LED indicates that the station is in Break
Mode.
Answering a Call Using a Headset
1.
Press the Headset key to answer.
2.
Converse.
3.
Press the Headset key to hang up.
24

VOLUME CONTROL
Off-Hook Ringing Volume
Off-Hook Ringing volume
Ringing volume
1. Lift the handset.
1. Press the Speaker key.
2. Dial 60.
2. Dial 60.
3. Dial Off-Hook Ringing
3. Dial Ringing Volume code
Volume code 1.
1.
4. Press
or
to set level.
4. Press
or
to set level.
5. Replace the handset.
5. Press the Speaker key
again.
Note 1: Press
or
during audible telephone activity to adjust the
handset or speaker volume.
Note 2: When the telephone is idle,
or
is used to adjust the display
contrast.
PROGRAMMING
Resetting Feature LED
1.
Press the Feature key.
2.
Dial 99.
3.
Press Feature key again.
Note:
Resetting the Feature LED will cancel Call Forward All Calls,
Do Not Disturb, and Callback Request settings.
25

Station Speed Dial -- Dial Access
1.
Press the Feature key.
2.
Press the Redial key.
3.
Dial the Speed Dial Memory location 80~99.
4.
Dial the trunk access code, i.e. 9 (if necessary).
5.
Dial the telephone number to be stored (24 digits maximum).
6.
Press the Hold key (if entering a name) and dial the name of the
party (13 letters maximum).
7.
Press the Feature key again
Note 1: Press the Redial key to insert a pause or Recall to store a
hookflash.
Note 2: Use the dial pad on the telephone when entering the name of
the party.
26

Feature Access Keys
Station Speed Dial
DSS/BLF (Stations) and
(Outside Numbers)
Feature Access
1. Press the Feature key.
1. Press the Feature key.
2. Press the Redial key.
2. Press the Redial key.
3. Press the Feature
3. Press the Feature
Access key to be
Access key to be
programmed.
programmed.
4. Dial 0.
4. Dial 1 and the station
5. Dial the trunk access
number to be stored.
code, i.e. 9 (if necessary).
OR
6. Dial the telephone
Dial the feature access code
number to be stored (16
to be stored as indicated in
digits maximum).
the Quick Entry Guide.
7. Press the Feature key
5. Press the Feature key
again.
again.
Note 1: Press the Redial key to insert a pause or Recall to store a
hookflash.
Note 2: The Busy Lamp Field status indication will be provided on the
keys programmed for DSS.
27

One Touch Keys
Station Speed Dial
DSS/BLF (Stations) and
(Outside Numbers)
Feature Access
1. Press the Feature key.
1. Press the Feature key.
2. Press the Redial key.
2. Press the Redial key.
3. Press the One Touch key
3. Press the One Touch key
to be programmed.
to be programmed.
4. Dial 0.
4. Dial 1 and the station
5. Dial the trunk access
number to be stored.
code, i.e. 9 (if necessary).
OR
6. Dial the telephone
Dial the feature access code
number to be stored (16
to be stored as indicated in
digits maximum).
the Quick Entry Guide.
7. Press the Feature key
5. Press the Feature key
again.
again.
Note 1: Press the Redial key to insert a pause or Recall to store a
hookflash.
Note 2: The Busy Lamp Field status indication will be provided on the
keys programmed for DSS.
28

QUICK ENTRY GUIDE
For programming Feature Access keys and One Touch keys.
Feature
Press
Microphone On/Off
#
1
Feature or MIC
Call Forward All Set
#
60
Dial Destination

Answer
Feature
Feature
Do Not Disturb Set
#
60
Answer
Feature

Feature
Call Forward All/DND
#
60
Dial Destination

Cancel
Answer
Feature
Feature
Save & Repeat Set
#
9
Feature
Store & Repeat Set
#
7
Feature
Whisper Page
#
65
Feature
Quick Transfer to Voice Mail
#
86
Feature
Background Music
#
26
Feature
Voice Over Originate
#
Answer
Feature
6

Feature
Call Forward Busy/No
1
43
Dial Destination

Answer Set
Answer
Speaker
Feature
Internal Paging All Zone
1
51
Feature
Internal Paging Meet-Me
1
5 *
Feature
External Paging All Zone
1
55
Feature
External Paging Meet-Me
1
5 #
Feature
Call Pickup All Calls
1
68
Feature
Call Pickup Direct
1
67
Feature
Note 1: When pressed, the Answer key will not appear in the display. This is
normal operation.
Note 2: Other features may be programmed in addition to those listed above.
Refer to the EliteMail User Guide for features related to Voice Mail.
29

Character Entry
To add a name to each speed dial entry, use the Character Entry Code
table OR press the dial pad number corresponding to the alpha
character desired (six characters maximum).
i.e.
2 = A, B, D, a, b, c, or 2
3 = D, E, F, d, e, f, or 3
4 = G, H, I, g, h, i, or 4
For the name Bob press: 2-2-6-6-6-2-2
Character Entry Codes
Character
Code
Character
Code
Character
Code
Blank
032
6
054
L
076
!
033
7
055
M
077

034
8
056
N
078
#
035
9
057
O
079
$
036
:
058
P
080
%
037
;
059
Q
081
&
038
<
060
R
082
`
039
=
061
S
083
(
040
>
062
T
084
)
041
?
063
U
085
*
042
@
064
V
086
+
043
A
065
W
087
,
044
B
066
X
088
-
045
C
067
Y
089
-
046
D
068
Z
090
30

Character
Code
Character
Code
Character
Code
/
047
E
069
[
091
0
048
F
070
¥
092
1
049
G
071
]
093
2
050
H
072
^
094
3
051
I
073
_
095
4
052
J
074
\
096
5
054
K
075
a
097
b
098
l
108
v
118
c
099
m
109
w
119
d
100
n
110
x
120
e
101
o
111
y
121
f
102
p
112
z
122
g
103
q
113
{
123
h
104
r
114

124
i
105
s
115
}
125
j
106
t
116

126
k
107
u
117
127
31

Speed Dial Name Input
Characters must be entered using the dial pad instead of the Character Entry Codes.
Press
1
2
3
4
5
6
7
8
9
0
*
#
1st
1
A
D
G
J
M
P
T
W
0
*
Set
2nd
@
B
E
H
K
N
Q
U
X
!
+
Space
3rd
[
C
F
I
L
O
R
V
Y
"
,
To Set
4th
¥
a
d
g
j
m
S
t
z
#
-
5th
]
b
e
h
k
n
p
u
w
$
.
6th
^
c
f
i
l
o
q
v
x
%
/
7th
_
2
3
4
5
6
r
8
y
&
:
8th
`
To
To
To
To
To
s
To
z
`
;
A
D
G
J
M
T
9th
{
7
9
(
<
10th

To
To
)
=
P
W
11th
}
To
>
0
12th
?
13th
To

*
14th
To 1
Conf
Clear and 1 Character Back From The Cursor
32

QUICK REFERENCE GUIDE
Outside Calling
Outside Call
Dial 9
Dial Telephone Number
Last CO/PBX Number Redial
Redial
Dial *
Speed Dial
Redial
Dial 00~99
Save/Store & Repeat --
Redial
Dial #
Access
Trunk Queue
Receive Trunk Busy Indication

Dial 78
Automatic Redial
Receive Busy
Speaker

Replace Handset
Feature

Redial
Internal Calling
Station Call
Dial Station Number or DSS key
Automatic Callback
Reach Busy Station > Dial #
Callback Request
Reach Busy No Answer Station

Dial #
Tone Override
Reach Busy Station
Dial *
Voice Over Originate
Reach Busy Station
Dial 6
Quick Transfer to Voice Mail
Dial Station Number
Dial 7
With A Call in Progress
Hold
Hold
Exclusive Hold
Feature
Hold
Transfer
Transfer
Dial Station Number
Quick Transfer to Voice Mail
Transfer
Dial Station Number

Dial 7
33

With A Call in Progress (continued)
Conference
Conf
Place 2nd Call
Conf
Call Park System
SET: Transfer
Dial 4 *
Dial
0~9
RETRIEVE: Dial 4 #
Dial 0~9
Save & Repeat -- Save
Feature
Dial 9
Store & Repeat -- Store
Feature
Dial 7
Dial Number
to Store
Feature
Whisper Page
Receive Voice Over
Feature

Dial 65
From the Intercom
Internal Paging
Dial 51~54
Page
External Paging
Dial 55~59
Page
Call Pickup All Calls
Dial 68
Call Pickup Direct
Dial 67
Dial Station Number
From An Idle Telephone
Microphone Control
Feature
Dial 1 or MIC
Call Forward All/DND
SET: Feature
Dial 60
Dial
Destination (CF/A only) Feature
CANCEL: Feature
Dial 69

Feature
Call Forward Busy/No
SET: Speaker
Dial 43
Dial
Answer
Destination
Speaker
CANCEL: Speaker
Dial 44

Speaker
FNC LED Reset
Feature
Dial 99
Feature
34

© 2003 NEC America, Inc.
Document Revision 2
The material contained herein is subject
to change without prior notice at the sole
For more information contact:
discretion of NEC America, Inc.
NEC America, Inc.
6555 N State Highway 161
Electra Elite is a registered trademark of
Irving, TX 75039-2402
NEC Corporation.
www.cng.nec.com
780315

Document Outline