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Single Line Telephone
User Guide

GENERAL INFORMATION
The following should be considered when reviewing this User Guide:

Access to many features is based on system assignments. Some access
codes may vary from those stated in this user guide and not all features
may be available from your telephone.

The Flash or Tap key located on certain models of Single Line Telephones
can be used in place of the hookswitch.
QUICK REFERENCE GUIDE
Outside Calling:
Outside Call
Dial 9
Telephone Number
Last CO/PBX Number Redial
Dial ,
Speed Dial
Dial 77
Dial 00~99
Trunk Queue
Receive Trunk Busy Indication
Dial 78
Internal Calling:
Station Call
Dial Station Number
Tone Override
Reach Busy Station
Dial ,
Voice Over Originate
Reach Busy Station
Dial 6
Quick Transfer to Voice Mail
Dial Station Number
7
With A Call In Progress:
Hold
Hookswitch
Transfer
Hookswitch
Dial Station Number
Quick Transfer to Voice Mail
Hookswitch
Dial Station Number
7
Conference
Hookswitch
Place 2nd Call
Hookswitch
Call Park System
Set: Hookswitch
Dial 4 ,
Dial 0~9
Retrieve: Dial 4 #
Dial 0~9
Voice Over Answer
Receive Voice Over
Replace handset
Lift handset
Converse
From the Intercom:
Internal Paging
Dial 51~54
Page
1

External Paging
Dial 55~59
Page
Call Pickup
Dial 68 for All Calls
6 , for CO/PBX Calls
Call Pickup Direct
Dial 67
Dial Station Number
Call Forward
Set: Dial 41 for Forward All
Dial
Destination
43 for Busy/No Answer
Cancel: Dial 42 for Forward All
44 for Forward Busy/No Answer
Programming Speed Dial
Dial 76
Dial 80~99
Dial Trunk
Access Code
Dial telephone number
ANSWERING CALLS
RINGING CALLS

Lift handset.

Converse.
Note:1 Distinctive ringing tones are provided for internal and outside calls.
Note:2 When assigned the Delayed Ringing feature, incoming calls will first ring at a
primary station If the call is unanswered after a preprogrammed time interval,
calls will also ring at the assigned secondary station.
CALL ALERT NOTIFICATION
With a call in progress:

Receive Call Alert Notification.

Replace handset to disconnect the present call.

Lift handset to converse with second call.
2

PLACING CALLS
INTERNAL CALLS

Lift handset.

Dial station number or 0 for the attendant.
Note:1 When calling a multiline telephone, dialing 1 after the station number will
change ringing to voice or voice to ringing.
Note:2 To directly access a personal voice mailbox, dial 7 after dialing the station
number.
OUTSIDE CALLS

Lift handset.

Dial trunk access code, i.e. 9.

Dial telephone number.

Converse.
LAST CO/PBX NUMBER REDIAL

Lift handset.

Dial Last Number Redial code ,.

Converse.
STATION/SYSTEM SPEED DIAL

Lift handset.

Dial Speed Dial code 77.

Dial Speed Dial Memory location:

Station Speed Dial 80~99.

System Speed Dial 00~79.

Converse.
3

TRUNK QUEUING
Upon receiving busy tone when all outside lines are busy:

Dial Trunk Queue set code 78.

Replace handset.
Note:
When an outside line is available, your telephone will ring; lift handset and place
call (no need to dial Trunk Access code).
HOLDING CALLS
EXCLUSIVE HOLD
With a call in progress:

Press Hookswitch.
Note:1 Replacing the handset when a call is on hold will cause the held call to
immediately ring your station.
Note:2 Once a call is placed on hold, the telephone can be used to place another
internal or outside call or access a feature (i.e. Call Pickup). Replace handset to
return to the original party.
TRANSFERRING CALLS
With a call in progress:

Press Hookswitch.

Dial station number.

Announce call (optional).

Replace handset.
Note:1 If the called station is busy, replacing handset will initiate a camp-on. An
unanswered camp-on or ring transferred call will recall to your telephone after a
preprogrammed time interval.
Note:2 To return to the original party, press Hookswitch twice.
Note:3 To transfer a call directly to a personal voice mailbox, dial 7 after dialing the
station number.
4

CONFERENCE
With an internal call in progress:

Press Hookswitch.

Place second call (internal or outside).

Announce conference.

Press Hookswitch to establish conference.
Note:1 Repeat above procedure to add a fourth party.
Note:2 No more than 1 outside party can participate in a conference.
Note:3 A conference may be placed on Hold by pressing Hookswitch. Replacing the
handset will cause the conference call to ring your telephone.
CONFERENCE BRIDGE
Start a conference call from an internal extension:

Call a Conference Bridge extension.

When the voice prompt is heard, enter the password and press #.

Start the conference call.
Start a conference call from an off premise location:

Call a line that is directed to the Conference Bridge.

When the voice prompt is heard, enter the password and press #.

Start the conference call.
Start a conference call from an incoming CO call using an Automated
Attendant:

Call an outside line that is answered by an Automated Attendant.

Dial the extension of the Conference Bridge.

When the voice prompt is heard, enter the password and press #.

Start the conference call.
5

Start a conference call from an incoming CO call using an Attendant:

Call the attendant, and ask to be transferred to a Conference Bridge
extension.

Wait until the transfer is complete.

When the voice prompt is heard, enter the password and press #.

Start the conference call.
Note:
Default passwords: Conference #1= 0001. Conference #2= 0002.
CALL PARK
With a call in progress:

Press Hookswitch.

Dial Call Park set code 4 ,.

Dial Call Park location 0~9.

Replace handset.
Note:
If the dialed Call Park location is busy, dial another Call Park location (0~9).
RETRIEVING A PARKED CALL

Lift handset.

Dial Call Park retrieval code 4 #.

Dial Call Park location 0~9.

Converse.
TONE OVERRIDE
When calling a busy multiline telephone:

Dial Tone Override code ,.

Wait for signaled party to answer.
6

VOICE OVER
Originate/Answer
Originate
Answer
When calling a busy telephone:
With a call in progress:

Dial Voice Over code 6.

Receive Voice Over announcement.

Announce message. Replace
handset; first call is terminated.

Lift handset when phone rings.

Converse with Voice Over originator.
CALL FORWARDING
FROM YOUR STATION
Set/Cancel:
Set
Cancel

Lift handset.

Lift handset.

Dial Call Forward set code:

Dial Call Forward cancel code:

Forward All 41

Forward All 42

Forward Busy/No Answer 43

Forward Busy/No Answer 44

Dial destination station number

Replace handset.
or voice mail or trunk access
code and outside number.

Replace handset.
Note:
While set, Call Forward - All overrides Call Forward - Busy/No Answer
setting.
7

CALL FORWARD ALL SPLIT/CENTREX FROM YOUR STATION
Set/Cancel:
Set
Cancel

Lift handset.

Lift handset.

Dial Call Forward - All Split set

Dial Call Forward - All Split
code: ______.
cancel code: ______ .

Dial 1 for internal, 0 or external or

Dial 1 for internal, 0 or external
2 for Centrex.
or 2 for Centrex.

Dial the destination number.

Dial the destination number 7.

Replace the handset.

Replace the handset.
CALL FORWARD BUSY/NO ANSWER (CFW B/NA) FROM YOUR STATION
Set/Cancel:
Set
Cancel

Lift handset.

Lift handset.

Dial Call Forward - Busy/No

Dial Call Forward - Busy/No
Answer Split set code: ______ .
Answer Split cancel
code: ______ .

Dial 1 for internal, 0 or external

Dial 1 for internal, 0 or external or
or 2 for Centrex.
2 for Centrex.

Dial the destination number.

Dial the destination number.

Replace the handset.

Replace the handset.
8

CALL FORWARD BUSY/NO ANSWER OR ALL SPLIT/CENTREX FROM A DESTINATION
Set/Cancel:
Set
Cancel

Lift handset.

Lift handset.

Dial Call Forward - Busy/No

Dial Call Forward - Busy/No
Answer or All Split set code:
Answer or All Split cancel
______ .
code: ______ .

Dial 1 for internal, 0 or external

Dial 1 for internal, 0 or external or
or 2 for Centrex.
2 for Centrex.

Dial CAR key or station number

Dial CAR key or station number
to be forwarded.
to be un-forwarded.

Dial the destination number.

Dial the destination number.

Replace the handset.

Replace the handset.
PAGING

Lift handset.

Dial Paging code:
Internal
External
All Zones
51
All Internal and External
59
Zone A
52
All Zones
55
Zone B
53
Zone A
56
Zone C
54
Zone B
57
Zone C
58

Page.

Wait for Meet-Me Answer or replace handset.
9

MEET-ME ANSWER

Lift handset.

Dial Meet-Me Answer code:

Internal Page 5,

External Page 5#

Converse.
CALL PICKUP
CALL PICKUP SYSTEM
CALL PICKUP DIRECT
Upon hearing ringing at another
Upon hearing ringing or voice
telephone:
announcement at another
telephone:

Lift handset.

Lift handset.

Dial Call Pickup Code:

Dial Call Pickup Direct Code 67.

All Calls 68

CO/BX Line 6,

Night Call Pickup 69

Converse.

Dial the station number of the
telephone to be answered.

Converse.
10

DO NOT DISTURB
Set/Cancel:
Set
Cancel

Lift handset.

Lift handset.

Dial DND set code: 40.

Dial DND cancel code: 42.

Replace the handset.

Replace the handset.
ACCOUNT CODE ENTRY
With an outside call in progress:

Press Hookswitch.

Dial Account Code Entry Code ______.

Dial Account Code (16 digits maximum).

Press Hookswitch to return to held call.
ACCOUNT CODE FORCED/VERIFIED/UNVERIFIED
PLACE AN OUTSIDE CALL

Lift handset.

Dial Forced Account Access Code _____.

Dial Forced Account Code _____ (up to 13 digits).

Dial trunk access code i.e. 9 and outside number.
Note:1 When calling from a station that is assigned the Account Code Forced/Verified
feature, outgoing calls will only be processed after the dialed Account Code is
verified.
Note:2 When calling from a station that is assigned the Account Code Forced/
Unverified feature, outgoing calls will only be processed after the Unverified
Account Code is dialed.
11

ACD/UCD
Log On/Log Off
Log On
Log Off

Lift handset.

Lift handset.

Dial access code ______ .

Dial access code ______ .

Dial 1.

Dial 2.

Replace the handset.

Replace the handset.
Break Mode
Set
Cancel

Lift handset.

Lift handset.

Dial DND set code: 40.

Dial DND cancel code: 42.

Replace the handset.

Replace the handset.
Note:
Break Mode is only available while an agent is logged on.
PROGRAMMING STATION SPEED DIAL

Lift handset.

Dial Speed Dial Program code 76.

Dial Speed Dial Memory location 80~99.

Dial trunk access code i.e. 9 (if necessary).

Dial telephone number to be stored.

Replace handset.
12

© 2003 NEC America, Inc.
Document Revision 1
The material contained herein is subject
to change without prior notice at the sole
For more information contact:
discretion of NEC America, Inc.
NEC America, Inc.
6555 N State Highway 161
Electra Elite is a registered trademark of
Irving, TX 75039-2402
NEC Corporation.
www.cng.nec.com
780314

Document Outline