Electra Elite IPK II In-Mail System Guide

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IN-MAIL SYSTEM GUIDE
INT-1087 (IPK II)
DOCUMENT REVISION 1

NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features at
any time without notice.
NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers. The
information contained herein is the property of NEC Unified Solutions, Inc. and shall not be reproduced
without prior written approval of NEC Unified Solutions, Inc.
Electra Elite is a registered trademark of NEC America, Inc.
Copyright 2006
NEC Infrontia, Inc.
6535 N. State Highway 161
Irving, TX 75039-2402
Technology Development

Quick Setup
1
SECTION 1
INSTALL THE IN-MAIL ETU
1.
Take adequate anti-static precautions.
N
Wear a grounded wrist strap at all times when installing or removing the
Qu
In-Mail ETU.
N
Ensure the wrist strap is attached to a known earth ground (such as the
earth ground lug on the Elite IPK II cabinet).
ic
N
Discharge any built-up static electricity by touching the cabinet earth
ground lug.
k Setup
2.
Install four plastic stand-offs included with the In-Mail ETU before
installing the CompactFlash card assembly.
N
Locate stand-offs as shown in Figure 1-1 In-Mail ETU without
CompactFlash Card Assembly on page 1-2.
N
Be sure to install the stand-offs from the back (underneath) side of the
ETU.
3.
Install the In-Mail CompactFlash card assembly face up as shown in Figure
1-2 In-Mail ETU with CompactFlash Card Assembly Installed on page 1-2.
4.
Insert the In-Mail ETU into the CN7 connector on the CPU.
N
Position the In-Mail ETU over the CN7 connector -- then push the ETU
into the connector on the CPU.
In-Mail System Guide
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Document Revision 1
Electra Elite IPK II

Standoffs
Figure 1-1 In-Mail ETU without CompactFlash Card Assembly

Figure 1-2 In-Mail ETU with CompactFlash Card Assembly Installed
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Quick Setup

Electra Elite IPK II
Document Revision 1
SECTION 2
UPGRADE THE IN-MAIL ETU
The In-Mail software is integrated into the telephone system software. The In-Mail
voice prompts and messages are stored on the CompactFlash card that plugs into the
In-Mail ETU. You will never have to do a separate upgrade to get new In-Mail
features, but you may need to upgrade the voice prompts stored on the
CompactFlash card to activate those new features.
1.
Power down the system before removing the In-Mail CompactFlash card.
N
Ensure the system is powered down.
2.
Slide out the CompactFlash card. See Figure 1-3 Remove the In-Mail
CompactFlash Card.
N
Be sure to take adequate static precautions.
0893100 - 162
Figure 1-3 Remove the In-Mail CompactFlash Card
3.
Use the In-Mail Utility to upgrade the CompactFlash card.
N
Refer to Using the In-Mail Utility for instructions on how to upgrade the
CompactFlash card.
4.
Reinstall the CompactFlash card and power up the system.
SECTION 3
POWER UP AND CHECK THE LEDS
1.
Power up the system.
N
Remove the grounded wrist strap.
N
Turn the cabinet power switch to On.
2.
Check the In-Mail LED. See Figure 1-4 Checking LED2.
In-Mail System Guide
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Document Revision 1
Electra Elite IPK II
N
Once the system powers up, check LED2 on the In-Mail ETU.
LED2 should blink quickly once every 3 seconds.
0893100 - 161
Figure 1-4 Checking LED2
SECTION 4
START-UP (DEFAULT) IN-MAIL CONFIGURATION
When you install the In-Mail ETU and turn on the system, In-Mail automatically starts
working with the following default programming:
J
Subscriber Mailboxes are enabled for extensions 101-108. The mailbox
numbers are the same as the extension numbers.
J
The Automated Attendant does not answer outside calls.
SECTION 5
ENABLE THE MAILBOXES FOR ALL INSTALLED EXTENSIONS
Since by default only extensions 101-108 have Subscriber Mailboxes, you should
enable additional Subscriber Mailboxes for all installed extensions.
To enable additional Subscriber Mailboxes:
1.
In 47-02-01 Mailbox Active, enter 1 to enable a Subscriber Mailbox for each
extension.
N To make programming easier, consider associating a mailbox number with a station
port. For example, mailbox 1 should correspond to port 1, which in turn corresponds
to extension 101.
2.
In 47-02-02 Mailbox Number, select the extension number to be associated with
the mailbox you are programming.
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Quick Setup

Electra Elite IPK II
Document Revision 1
N Normally, mailbox 1 should use Mailbox Number 101, mailbox 2 should use Mailbox
Number 102, etc.
3.
In 15-02-26 Message Key Operation Mode, enter 1 at each extension for which
you are adding a mailbox. This enables the Message key for Voice Mail access.
N You can optionally use 15-07-01 Programming Function Keys to assign a Voice Mail
programmable key (code 77).
N If you don't assign the Message key or a programmable key for Voice Mail access,
an extension user can access his mailbox by the following actions:
Ì
Press Speaker key
Ì
Dial In-Mail pilot number
Ì
Dial mailbox number
SECTION 6
SET UP AUTOMATED ATTENDANT TO ANSWER OUTSIDE CALLS
To enable Automated Attendant to answer outside calls, set up Direct Inward Lines
(DILs) and terminate them to In-Mail.
Automated Attendant enables the following capabilities:
J
All calls are answered by Call Routing Mailbox 1 and Dial Action Table 1. This
happens because:
N Answer Table 1 Runs Monday-Friday from 8:30AM to 5:00PM, and uses Call
Routing Mailbox 1.
N At all other times, the Default Mailbox answers also using Call Routing Mailbox 1.
J
Dial Action Table 1 allows outside callers to perform the following actions:
N Dial system extensions (if installed).
N Dial 0 for an operator (extension 101).
N Dial * + Extension to leave a Quick Message in a mailbox.
N Dial # + Extension to remotely log on to their mailbox.
N Wait on the line to be automatically routed to the operator.
To Set up the Automated Attendant to answer outside calls:
1.
Set up trunks as Direct Inward Lines.
22-02-01
Incoming Call Trunk Setup
Assign Service Type 4 to each trunk you want to be a DIL. Make a separate
entry for each Night Service mode.
By default, trunks are Service Type 0 (Normal).
In-Mail System Guide
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Electra Elite IPK II
2.
Have the Direct Inward Lines terminate to In-Mail (extension 343).
22-07-01
DIL Assignment
For each trunk you designated as a DIL above, enter 343. Make a separate
entry for each Night Service mode.
By default, there are no DIL destinations programmed.
3.
Review the default Automated Attendant setup.
DIL to Voice Mail Master (200)
22-01-01 Incoming Call Trunk Setup
22-07-01 DIL Setup
In-Mail
Default
Automated Attendant Answering
Trunks Route to Answer Table 1
47-10-01 Answer Table Assignment
Answer Table 1
47-11 Answer Table Options
Schedule 1 or Default Mailbox
All calls route to Call Routing Mailbox 1
47-12 Answer Schedules
Schedule 1 active M-F 8:30AM-5:00PM
Default Mailbox active all other times
47-11-05 Default Mailbox
Call Routing Mailbox 1
From a System Administrator mailbox,
record an Instruction Menu (SA + I) for
47-08 Call Routing Mailbox Options
the active Call Routing Mailbox.
Dial Action Table 1
Dial Action Table 1 Dialing Options:
Dial an extension number, or
47-13 Dial Action Tables
O for the operator
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Quick Setup

Electra Elite IPK II
Document Revision 1
SECTION 7
SET UP SIMPLE DAY/NIGHT ANSWERING
After you set up DILs to In-Mail, Call Routing Mailbox 1 answers outside calls. This is
because:
J
All trunks by default are assigned to Answer Table 1.
J
Answer Table 1, which runs Monday-Friday from 8:30AM to 5:00PM, uses Call
Routing Mailbox 1.
J
The Default Mailbox, which runs at all other times (evenings and weekends),
also uses Call Routing Mailbox 1.
To Set up simple Day/Night Answering:
J
In 47-11-03 Default Mailbox Category and in 47-11-03 Default Mailbox Number
change the Default Mailbox for Answer Table 1 to 2.
J
From the System Administrator Mailbox:
1.
Dial SA + I and record a new Instruction Menu message for Call Routing
Mailbox 1.
2.
Dial SA + I and record a new Instruction Menu message for Call Routing
Mailbox 2.

Monday through Friday from 8:30AM to 5:00PM callers hear the Instruction
Menu message for Call Routing Mailbox 1.
Evenings and weekends, callers hear the Instruction Menu message for Call
Routing Mailbox 2.

Review the Automated Attendant feature.
SECTION 8
IN-MAIL SYSTEM REQUIREMENTS
J
IPK II Software
J
In-Mail CF Drive
J
DSPII-U10 Interface
In-Mail System Guide
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Document Revision 1
Electra Elite IPK II
SECTION 9
SPECIFICATIONS
IPK II In-Mail Part Numbers and Capacities
P/N 750558
IPK II In-Mail 2 Port/8 Hour Drive
o
(1) 2 Port/8 Hour CompactFlash Card with software.
P/N 750559
IPK II In-Mail 4 Port/8 Hour Drive
o
(1) 4 Port/8 Hour CompactFlash Card with software.
P/N 750118
o
(1) DSPII-U10 Interface for In-Mail ETU
Mailboxes:
Station Mailboxes = 128
Routing Mailboxes = 16
Master Mailboxes = 16
Total Mailboxes = 160
SECTION 10
EXAMPLES OF COMMON APPLICATIONS
The examples below show common applications. The chart in the beginning of each
example provides the following information:
J
How the relevant programmable options work by default.
J
The Application Summary providing the basic steps to set up the application.
Following the chart are the step-by-step instructions for setting up the application.
For more information refer to Chapter 3 Programming on page 3-1 in this manual and
to the Electra Elite IPK II Programming Manual.
1 - 8
Quick Setup

Electra Elite IPK II
Document Revision 1
Example 1: Set Up Separate Day and Night Greetings
Default Automated Attendant Answering
All trunks answered by the Automated Attendant route to Answer Table 1.
o
Answer Table 1 uses Schedule 1 to answer calls from 8:30 AM -5:00 PM Monday through Friday
with Call Routing Mailbox 1.
o
The Default Mailbox for Answer Table 1 picks up Automated Attendant calls at all other times.
The Default Mailbox for Answer Table 1 is also Call Routing Mailbox 1.
The greeting that plays to outside callers is the Instruction Menu for the Call Routing Mailbox
that answers the call.
Since Schedule 1 and the Default Mailbox both use Call Routing Mailbox 1, the Automated
Attendant answers all calls the same way day and night, with the Instruction Menu for Call
Routing Mailbox 1.
Application Summary
Change the Default Mailbox from Call Routing Mailbox 1 to 2.
Record a night Instruction Menu for Call Routing Mailbox 2.
Change the Default Mailbox to Call Routing Mailbox 2.
47-11-03 Default Mailbox Number, change the Default Mailbox assignment to 2.
Record the daytime and night Instruction Menus.
1.
At extension 101, press Message.
2.
Dial SA (72) + I (4).
3.
Dial 001 (for Call Routing Mailbox 1) + R (7).
4.
Record the daytime Instruction Menu message + # twice.
5.
Dial I (4).
6.
Dial 002 (for Call Routing Mailbox 2) + R (7).
7.
Record the night Instruction Menu message + # + hang up.

See Instruction Menu in this manual.
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Electra Elite IPK II
Example 2: Provide Unique Day and Night Dialing Options for Callers
Default Dial Action Table Options
All Call Routing Mailboxes (1-8 by default) use Dial Action Table 1.
Dial Action Table 1 provides the following dial options:
o
Dial extension number.
o
Dial 0 for the operator.
o
Dial * + extension to leave a Quick Message.
o
Dial # + extension to do a Remote Logon to the mailbox.
o
Timeout to operator if no digits dialed.
Application Summary
Allow callers at night to dial 0 to leave a message for the operator.
Set up separate day and night greetings.
Following example 1, set up separate day and night Instruction Menus using Call Routing
Mailboxes 1 and 2.
1.
Example of the day Instruction Menu: Thank you for calling. For Sales,
dial 101. For Technical Support, dial 102. To talk to an operator, dial 0. If
you know your party's extension number, please dial it now.
2.
Example of the night Instruction menu: Thank you for calling. Our normal
business hours are 8:30 to 5:00, Monday through Friday. To leave us a
message, please dial 0 now.
Assign a unique Dial Action Table (2) to the night time Call Routing Mailbox (2).
In 47-08-01 Dial Action Table, assign Dial Action Table 2 to Call Routing Mailbox 2.
Change the dialing options for the night time Dial Action Table (2).
In 47-13-01 In-Mail Dial Action Table Actions for Dial Action Table 2, make the following
changes:
1.
For the digits 3 and 4, enter 0 for the Action entry to prevent callers from
dialing extensions at night.
2.
For the digit 0, change the Action entry to REC1 (by dialing 3) and the
Data entry to 101. This allows night time callers to dial 0 to leave a
message for the operator.
3.
Note that the * and # entries are left unchanged so that experienced
users can still leave Quick Messages or do Remote Logons at night.
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Quick Setup

Electra Elite IPK II
Document Revision 1
Example 3: Manual Night Mode Control of the Automated Attendant
Default Scheduling Options
There is no manual control of the Automated Attendant.
All calls answered by the Automated Attendant automatically follow the schedule set up by
Answer Table 1.
o
Answer Table 1 uses Schedule 1 to answer calls from 8:30 AM -5:00 PM Monday through Fri-
day with Call Routing Mailbox 1.
o
The Default Mailbox for Answer Table 1 picks up Automated Attendant calls at all other times.
The Default Mailbox for Answer Table 1 is also Call Routing Mailbox 1.
Application Summary
Set up a programmable key to switch the system into the night mode.
Assign a Master Call Routing Mailbox to a virtual extension.
Have calls at night route to the virtual extension, which is Fixed Call Forwarded to voice
mail.
Set up programmable keys to switch the system into the night mode and back into
the day mode.
Night Mode
1.
At the extension that should control the system night mode, press
Speaker + 751.
2.
Press the programmable function key you want to assign as the day
(night mode 1) key.
3.
Dial 09 + 1 (for night mode 1).

You hear three confirmation beeps.

This allows the user to switch the system into the day mode (i.e., night mode 1).
Day Mode
1.
Press the programmable function key you want to assign as the night
(night mode 2) key.
2.
Dial 09 + 2 (for night mode 2).

You hear three confirmation beeps.

This allows the user to switch the system from the day mode into night mode 2.
3.
Press Speaker to hang up.
Allow the extension to switch the system night mode.
1.
In 20-07-01 Manual Night Mode Switching, enter 1 to enable night mode
switching in the extension Class of Service.
In-Mail System Guide
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Electra Elite IPK II

By default, this capability is disabled.
2.
In 20-06-01 Class of Service for Extensions, assign the extension Class
of Service.

By default, extension 101 has Class of Service 15. All other extensions have
Class of Service 1.
Set up a Master Mailbox as a Call Routing Mailbox.
1.
In 11-07-01 Department Group Pilot Numbers, assign a pilot number
(e.g., 200) to an unused Department Group (e.g., group 1).

Do not use Department Group 8. Group 8 is used by In-Mail.

By default, all extensions are assigned to group 1 and In-Mail is assigned to
group 8.
2.
In 47-03-01 Master Mailbox Active, enter 1 (Yes - enabled) to activate
Master Mailbox 1.

By default, this option is 0 (No - disabled).
3.
In 47-03-02 Master Mailbox Number, enter the pilot number assigned in
step 1 above.

By default, there are no Master Mailbox numbers assigned.
4.
In 47-03-03 Master Mailbox Type, enter 1 to assign the Master Mailbox
as a Call Routing Mailbox.

By default, Master Mailboxes are assigned as Subscriber Mailboxes (3).
5.
In 11-07-01 Department Group Pilot Numbers, press Hold to remove the
assignment made in step 1 above.

You can use the Department Group for other programming.
Set up the Master Mailbox Call Routing Mailbox options.
In 47-04 Master Call Routing Mailbox Options, set up the options for the Master Mailbox.
Set up a virtual extension that will handle the switching for the trunk.
In 11-04-01 Virtual Extension Numbering, assign the Master Mailbox Number in step 3 as
the extension number for a virtual extension port.

For example, assign extension 200 to virtual extension port 1.

By default, there are no virtual extension numbers assigned.
Terminate the trunk to the virtual extension in the night mode.
1.
In 22-07-01 DIL Assignment, assign the trunk to the virtual extension
(e.g., 200) in night mode 2.

When the extension user presses the night key, the trunk follows this routing.

By default, there are no DIL assignments set up.
1 - 12
Quick Setup

Electra Elite IPK II
Document Revision 1
2.
Check the setting of 22-02-01 Incoming Call Trunk Setup to be sure the
trunk is set up as a Direct Inward Line (4).

By default, trunk types are set to normal (0).
Fixed Call Forward the virtual extension to Voice Mail.
In 24-06-01 Fixed Call Forwarding, enable immediate Fixed Call Forwarding to the In-Mail
Master Number (200).

For example, for virtual extension 400 enter 3 for Call Forward Type and 200 for the
destination.

By default, Fixed Call Forwarding is not set up.
Record the Instruction Menu for the Master Call Routing Mailbox.
1.
At extension 101, press Message.
2.
Dial SA (72) + I (4).
3.
Dial the number of the Master Call Routing Mailbox (e.g., 400) + R (7).
4.
Record the Instruction Menu message + # + hang up.

See Instruction Menu on page 2-123 in this manual.

When the system is in the day mode, the trunk is answered by In-Mail normally
and follows the programmed Answer Table.

When the extension user presses the night mode 2 key, the trunk is answered by
the programmed Master Call Routing Mailbox, overriding the Answer Table
assignment.
In-Mail System Guide
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1 - 14
Quick Setup

Features
2
SECTION 1
INTRODUCTION TO IN-MAIL FEATURES
If you are not familiar with the In-Mail features, review
the Feature Glossary on page 2-2.
Fe
This chapter provides detailed information on the In-Mail features. The
a
features are listed alphabetically. Each feature description includes the
t
following headings.
u
J
Description
re
Read Description to get an overview of the feature, its benefit, any
s
special considerations you should be aware of, and how it works in
the default system.
J
Related Features
Related Features shows you at a glance how each feature interacts
with other In-Mail features.
J
Programming
Here you'll find easy to follow step-by-step programming instructions
for each feature.
J
Operation
Operation provides charts that show how the feature operates.
In-Mail System Guide
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Electra Elite IPK II
SECTION 2
FEATURE GLOSSARY
Feature Name
Description
Usage
Administrator
See Security Code on page 2-8 in this glossary.

Voice Mail
Security Code
Control
Alternate Next Call
See Next Call Routing Mailbox on page 2-6 in this Glossary.
Voice Mail
Routing Mailbox
Announcement
Mailbox that allows a prerecorded greeting to play to callers.
Automated
Mailbox
Attendant
Announcement
The message that the System Administrator records for a specific
Automated
Message
Announcement Mailbox.
Attendant
Answer Table
Determines how the Automated Attendant answers outside calls on
Automated
each trunk, according to the time of the day and day of the week that
Attendant
the call is ringing.
Answering Machine
A keyset on the connected telephone system can work like a home
Voice Mail
Emulation
answering machine.
Answering
Enables an alternate greeting and alternate dialing options for callers.
Automated
Schedule Override
Attendant
Auto Attendant Do
Auto Attendant Do Not Disturb sends Automated Attendant calls
Automated
Not Disturb
directly to an extension user's mailbox. Their phone will not ring for
Attendant
calls from the Automated Attendant.
See Greeting on page 2-4 in this glossary.
Auto Erase or Save
When a mailbox user completely listens to a new message and then
exits their mailbox, In-Mail will either automatically save or erase the
message.
Auto Time Stamp
After a user listens to a message, In-Mail can optionally announce the
Voice Mail
time and date the message was left.
Automated
The Automated Attendant can automatically answer the telephone
Automated
Attendant
system's incoming calls, play an Instruction Menu message, and
Attendant
provide dialing options to callers.
Automated
While on a trunk call, an extension user can transfer their trunk call to
Voice Mail
Attendant Transfer
the Automated Attendant so the caller can use the Automated
Attendant dialing options.
Automatic Call
See Go to a Mailbox on page 2-4 in this glossary.
Automated
Routing to a Mailbox
Attendant
Automatic Message
See Auto Erase or Save on page 2-2 in this glossary.
Voice Mail
Erase/Save
2 - 2
Features

Electra Elite IPK II
Document Revision 1
Feature Name
Description
Usage
Automatic Routing
If an Automated Attendant caller doesn't dial any digits, In-Mail will
Automated
for Rotary Dial
automatically route them to a specified option (such as the operator or
Attendant
Callers
a mailbox).
Call Forward to a
An extension user can forward their calls to their mailbox.
Voice Mail
Mailbox
Call Routing
The mailbox associated with an Answer Table that specifies which
Automated
Mailbox
dialing options (Dial Action Table) and announcements are available
Attendant
to Automated Attendant callers.
Caller ID
A telephone company service that provides a caller's number and
System
optional name. The telephone system can pass this information to In-
Mail to enable Caller ID with Return Call on page 2-3.
Caller ID with Return
See Make Call on page 2-6 a nd Time and Date Stamp on page 2-9 in
Voice Mail
Call
this glossary.
Calling (Logging
See Log Onto Voice Mail on page 2-5 in this glossary.
Voice Mail
Onto) a Mailbox
Calling the
Automated Attendant callers can use various In-Mail features and
Automated
Automated
then return to the Automated Attendant for additional dialing options.
Attendant
Attendant
Day, Night, and
See Flexible Answering Schedules on page 2-3 in this glossary.
Automated
Holiday Greetings
Attendant
Deleting a Message
See Message Delete on page 2-6 in this glossary.

Voice Mail
Deleting Mailbox
See Mailbox Security Code Delete on page 2-5 in this glossary.
Maintenance
Security Code
Dial Action Table
Defines the dialing options for a Call Routing Mailbox chosen by the
Automated
active Answer Table, which in turn provides those dialing options to
Attendant
Automated Attendant callers.
Directory Dialing
Directory Dialing allows an Automated Attendant caller to reach an
Automated
extension by dialing the first few letters in the extension user's name.
Attendant
Erasing All
Lets the System Administrator delete mailbox messages system-
Maintenance
Messages
wide.
Exiting a Mailbox
An extension user can exit their mailbox by dialing a code or by
Voice Mail
hanging up.
Fax Detection
The Automated Attendant can detect incoming fax calls and transfer
System
them to a fax machine.
Flexible Answering
The Automated Attendant can answer outside calls with different
Automated
Schedules
announcements and dialing options, depending on the time of day
Attendant
and day of week.
In-Mail System Guide
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Electra Elite IPK II
Feature Name
Description
Usage
Flexible Call
The Automated Attendant can provide outside callers with a wide
Automated
Routing
variety of dialing (routing) options. There are 3 components to Flexible
Attendant
Call Routing.
Answer Table on page 2-2
Determines how the Automated Attendant answers outside calls on
each Voice Mail port, according to the time of the day and day of the
week that the call is ringing.
Call Routing Mailbox on page 2-3
The mailbox associated with an Answer Table that specifies which
dialing options (Dial Action Table) and announcements are available
to Automated Attendant callers.
Dial Action Table on page 2-3
Defines the dialing options for the Call Routing Mailbox chosen by the
active Answer Table, which in turn provides those dialing options to
Automated Attendant callers.
Flexible Mailbox
If the telephone system extension numbers are customized, the In-
System
Numbering Plan
Mail mailbox numbers can be customized to match.
Forced Unscreened
A Subscriber Mailbox can optionally convert Automated Attendant
Automated
Transfer
Screened Transfers to Unscreened Transfers.
Attendant
Forwarding Calls to
See Call Forward to a Mailbox on page 2-3 in this glossary.
Voice Mail
a Mailbox
Getting Recorded
If an extension user dials an incorrect code or forgets what to dial
Voice Mail
Help
while in their mailbox, they can request help from the In-Mail voice
prompts.
Go to a Mailbox
An Automated Attendant caller can dial a digit and route directly into a
Automated
mailbox.
Attendant
Greeting
A Subscriber Mailbox user can record a personalized greeting for their
Voice Mail
mailbox. With Multiple Greetings, the mailbox subscriber can record
up to three separate greetings and make any one of the three active.
Caller's to the user's mailbox hear the active greeting.
With Remote Greeting, an extension user can call into the Automated
Attendant, access their mailbox, and remotely record their mailbox
greeting.
See Auto Attendant Do Not Disturb on page 2-2 in this glossary.
Group (Shared)
An extension user can share a Group Mailbox with co-workers for
Voice Mail
Mailbox
receiving and sending messages.
Guest Mailbox
An outside party can have their own mailbox for receiving and sending
Voice Mail
messages.
Hang Up
An Automated Attendant option that immediately hangs up the
Automated
outside call.
Attendant
2 - 4
Features

Electra Elite IPK II
Document Revision 1
Feature Name
Description
Usage
Help
See Getting Recorded Help on page 2-4 in this glossary.

Voice Mail
Individual Trunk
See Multiple Company Greetings on page 2-6 in this glossary.
Automated
Greetings
Attendant
Instruction Menu
The Instruction Menu is the announcement that plays to Automated
Automated
Attendant callers. Normally, the Instruction Menu provides callers with
Attendant
the Automated Attendant dialing options.
Leaving a Message
An extension user can leave a voice message in a co-worker's
Voice Mail
mailbox if that extension is busy, unanswered, or in Do Not Disturb.
Leaving a Message
See Leaving a Message on page 2-5 in this glossary.

Voice Mail
at a Busy/DND
Extension
Leave a Quick
See Quick Message on page 2-7 in this glossary.
Automated
Message
Attendant
Listening Options
See Listening to Messages on page 2-5 in this glossary.

Voice Mail
Listening to
While or after listening to a message, an extension user has many
Voice Mail
Messages
message handling options from which to choose.
Live Record
Allows an extension user to record their active call as a message in
Voice Mail
their mailbox. In-Mail will broadcast a beep and a voice prompt to the
callers as Live Record begins.
Local Notification
See Message Notification on page 2-6 in this glossary.

Voice Mail
Log Onto Voice Mail
An extension user can press a key to log onto (access) their In-Mail
Voice Mail
mailbox.
With Remote Logon, an employee calling through the Automated
Attendant can dial a single digit followed by their own mailbox number
to remotely log onto their mailbox.
Mailbox Greeting
See Greeting on page 2-4 in this glossary.

Voice Mail
Mailbox Logon
See Log Onto Voice Mail on page 2-5 in this glossary.
Voice Mail
Mailbox Name
A mailbox caller can hear the extension user's prerecorded name
Voice Mail
instead of their mailbox number.
Mailbox Options
Sub-menu of a subscriber's Main Menu that provides access to the
Voice Mail
Menu
Auto Time Stamp, Mailbox Security Code Delete, and Message
Notification features.
Mailbox Security
The System Administrator can delete the security code for any
Maintenance
Code Delete
mailbox, effectively unlocking it.
See Security Code on page 2-8 in this glossary.
Mailbox Transfer
See Transfer to a Mailbox on page 2-9 in this glossary.

Voice Mail
In-Mail System Guide
2 - 5

Document Revision 1
Electra Elite IPK II
Feature Name
Description
Usage
Main Menu
The In-Mail options available to an extension user when they log onto
Voice Mail
their mailbox.
Make Call
A Subscriber Mailbox user can listen to a voice message and dial MC to
Voice Mail
return the call without knowing their caller's phone number.
Master Mailboxes
Additional mailboxes used for Department Group overflow.
Message Count
The telephone display can show the number of new messages
Voice Mail
Display
waiting in a user's mailbox.
Message Delete
An extension user can delete any messages left in their mailbox.
Voice Mail
Message Forward
A subscriber can forward a message in their mailbox to a co-worker.
Voice Mail
They can optionally record a comment before the forwarded
message.
Message Length
The System Administrator can set the maximum length of a message
Voice Mail
that can be left in a user's voice mailbox.
Message Listen
When a user calls their mailbox, they can dial a code to listen to all
Voice Mail
Mode
their messages, their new messages, their saved messages, or their
held messages.
Message
Once activated by the mailbox user, dials a telephone number to let
Voice Mail
Notification
the recipient know there are new messages in the mailbox.
Notification can call extensions, local numbers, long distance
numbers and pagers.
Message Playback
An extension user can listen to their messages in either LIFO (last-in-
Voice Mail
Direction
first-out) or FIFO (first-in-first-out) order.
Message Record
See Record and Send a Message on page 2-7 in this glossary.
Voice Mail
Message Reply
An extension user can reply to a message in their mailbox by dialing a
Voice Mail
simple code, without knowing the caller's extension number.
Message Send
See Record and Send a Message on page 2-7 in this glossary.
Voice Mail
Message Storage
Sets how many messages a mailbox can store.
Voice Mail
Limit
Message Waiting
An extension's Message Waiting lamp flashes on the telephone
Voice Mail
Lamp
indicating that they have new messages waiting in their mailbox.
Multiple Company
By assigning a unique Answer Table to each trunk, a single In-Mail
Automated
Greetings
system can provide individual greetings and dialing options for
Attendant
several companies.
Name
See Mailbox Name on page 2-5 in this glossary.
Voice Mail
Next Call Routing
Provides callers with additional dialing options after they leave a
Voice Mail
Mailbox
message in an extension's mailbox (depending on the setting of the
Next Call Routing Mailbox Dial Mode).
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Document Revision 1
Feature Name
Description
Usage
One-Touch
See Call Forward to a Mailbox on page 2-3 and Message Forward on
Voice Mail
Forwarding
page 2-6 in this glossary.
One-Touch Mailbox
See Log Onto Voice Mail on page 2-5 in this glossary.
Voice Mail
Access
One-Touch Mailbox
See Log Onto Voice Mail on page 2-5 in this glossary.
Voice Mail
Retrieval
Personal Answering
See Answering Machine Emulation on page 2-2 in this glossary.
Voice Mail
Machine Emulation
Personalized
See Greeting on page 2-4 in this glossary.
Voice Mail
Mailbox Greeting
Programmable
See Security Code on page 2-8 and Mailbox Security Code Delete on
Voice Mail
Security Code
page 2-5 in this glossary.
Programming Voice
You can program (customize) In-Mail by using the PCPro and WebPro
Maintenance
Mail
programming applications. Limited programming can also be done
from a System Administrator's mailbox.
See Programming Voice Mail on page 2-7 for more.
Also see System Administrator Mailbox on page 2-8 in this glossary.
Quick Message
Automated Attendant callers can dial a digit followed by an extension
Automated
number to leave a message directly in a user's mailbox.
Attendant
See Quick Message on page 2-7 for more.
Record and Send a
A Subscriber Mailbox user can record and send a message to any
Voice Mail
Message
other Subscriber Mailbox.
Recorded Help
Pre-recorded voice prompts guide the user through the In-Mail
Voice Mail
features.
Recording a
See Live Record on page 2-5 in this glossary.
Voice Mail
Conversation
Recording a
See Record and Send a Message on page 2-7 in this glossary.
Voice Mail
Message
Recording
See Live Record on page 2-5 in this glossary.
Voice Mail
Conversation Beep
Recording Options
See Record and Send a Message on page 2-7 in this glossary.
Voice Mail
Remote Log On
See Log Onto Voice Mail on page 2-5 in this glossary.
Voice Mail
Remote Greetings
See Greeting on page 2-4 in this glossary.
Voice Mail
Remote Message
See Message Notification on page 2-6 in this glossary.
Voice Mail
Notification
In-Mail System Guide
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Electra Elite IPK II
Feature Name
Description
Usage
Remote
You can remotely program (customize) In-Mail by using the PCPro
Maintenance
Programming
and WebPro programming applications. You can also do limited
remote programming from the System Administrator's mailbox.
Return Call (with
See Make Call on page 2-6 in this glossary.
Voice Mail
Caller ID)
Rotary Dial
See Automatic Routing for Rotary Dial Callers on page 2-3 in this
Automated
Telephones
glossary.
Attendant
Routing Mailbox
Routing Mailboxes are used to route Automated Attendant calls. A
Automated
Routing Mailbox can be either an Announcement or Call Routing
Attendant
Mailbox.
Screened Transfer
Similar to telephone system screened transfers in which the
Automated
transferring party controls the transfer.
Attendant
After an Automated Attendant caller dials an extension, In-Mail calls
(screens) the destination extension to see if the transfer can go
through.
o
If the destination is busy or in DND, the Automated Attendant doesn't
extend the call and immediately provides the caller with additional
options.
o
If the destination is available, the Automated Attendant rings it. If the
destination answers, the call goes through. If the destination doesn't
answer within a preset interval, the Automated Attendant doesn't extend
the call and provides the caller with additional options.
Also see Unscreened Transfer on page 2-9 in this glossary.
Security Code
An extension user's mailbox can have a security code to protect the
Voice Mail
mailbox from unauthorized access.
See Mailbox Security Code Delete on page 2-5 in this glossary.
Select Listen Mode
See Message Listen Mode on page 2-6 in this glossary.
Voice Mail
Single Digit Dialing
An Automated Attendant caller can press a single key to route to an
Automated
extension, route to another destination, or use an In-Mail feature.
Attendant
Subscriber Mailbox
The mailbox type normally used for telephone system extensions.
Voice Mail
System
The extension user that has In-Mail system administration
Maintenance
Administrator
capabilities.
System
A Subscriber Mailbox option that enables the system administration
Voice Mail
Administrator
capabilities.
Mailbox
Also see System Administrator on page 2-8 in this glossary.
System Re-
Re-initializing In-Mail returns all programmed options to their default
Maintenance
initialization
values.
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Feature Name
Description
Usage
Time and Date
After listening to a message, an extension user can dial a code to
Voice Mail
hear what time the message was sent.
Also see Auto Time Stamp on page 2-2 in this glossary.
Time and Date
With caller ID installed, an extension can listen to a message and dial
Voice Mail
Stamp
a code to hear the time the message was sent, as well as the caller's
number.
Also see Caller ID with Return Call on page 2-3 and Time and Date in
this glossary.
Time and Date
See Time and Date Stamp on page 2-9 in this glossary.
Stamp (with Caller
ID Storage
Transfer by
See Screened Transfer on page 2-8 and Unscreened Transfer on
Automated
Extension
page 2-9 in this glossary.
Attendant
Transfer Calls to a
See Fax Detection on page 2-3 in this glossary.
Automated
FAX Machine
Attendant
Transfer to a
An extension user can transfer his active call to a co-worker's
Voice Mail
Mailbox
mailbox.
Transfer to an
See Screened Transfer on page 2-8 and Unscreened Transfer on
Automated
Extension
page 2-9 in this glossary.
Attendant
Transfer to the
See Automated Attendant Transfer on page 2-2 in this glossary.
Voice Mail
Automated
Attendant
Undefined Routing
A dialpad digit for which the Automated Attendant has no routing
Automated
defined. When an Automated Attendant caller dials a digit for which
Attendant
there is no routing assigned, In-Mail plays a brief error message and
then repeats the dialing options.
Undefined Routing
See Undefined Routing on page 2-9 in this glossary.
Automated
Intercept
Attendant
Unscreened
Similar to telephone system unscreened transfers in which the
Automated
Transfer
transferring party immediately extends the call.
Attendant
After an Automated Attendant caller dials an extension, In-Mail
immediately transfers the call to the destination and hangs up. Any
recalls or additional routing are handled by the telephone system
just as with any other unscreened transfer.
Also see Screened Transfer on page 2-8 in this glossary.
Voice Mail Overflow
Ensures that In-Mail picks up calls that do not go through.
System
Volume Control
A mailbox user can turn the volume up or down while listening to their
Voice Mail
messages.
In-Mail System Guide
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Electra Elite IPK II
SECTION 3
FEATURE DESCRIPTIONS
This section provides detailed feature descriptions, programming, operating
procedures and related feature programming.
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Features

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Announcement Mailbox
Description
An Announcement Mailbox plays a pre-recorded announcement to Automated
Attendant callers without providing dialing options. The Announcement Mailbox is
typically set up to provide information to callers and then route back to the Automated
Attendant. See the following example:
J
The Automated Attendant instructs the caller to dial a digit for company
directions.
N Record this in the Instruction Menu message for the active Call Routing Mailbox.
See Instruction Menu on page 2-123 for more.
N Set the dialing options in the Dial Action Table associated with the active Call
Routing Mailbox. See Dial Action Table on page 2-63 for more.
J
The caller dials the digit and listens to the prerecorded Announcement Mailbox
message for directions.
J
After playing the directions, the caller routes back to the Automated Attendant
for additional dialing options.
N See the Hang Up and Next Call Routing Mailbox options in Programming below.
By default, there are 8 Announcement Mailboxes (Routing Mailboxes 9-16). However,
you can assign any of the 16 Routing Mailboxes as an Announcement Mailbox.
The Next Call Routing Mailbox Options
The following Mailbox Routing charts show how an Announcement Mailbox handles
Automated Attendant calls.
J
The first chart explains what happens when the outside call is directly answered
by the Announcement Mailbox. This happens when the Answer Table uses an
Announcement Mailbox for routing instead of a Call Routing Mailbox.
J
The second chart explains what happens when the outside call is answered by a
Call Routing Mailbox and then routed to the Announcement Mailbox. This can
happen, for example, when a caller dials a digit to hear an announcement of
company directions.
J
See Answer Tables on page 2-23 for more set up information.
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Electra Elite IPK II
Direct Announcement Mailbox Routing
(If the outside caller routes directly to the Announcement Mailbox)
47-09-01 Next
47-09-02
47-09-03
Call Routing
Repeat
Hang Up
Action
Mailbox
Count
After
Undefined
0 (No
Yes or No
o
If the caller doesn't dial, after the announcement In-Mail
repeats)
hangs up.
o
If the caller dials a digit during the announcement, In-Mail
says "That is an invalid entry" and hangs up.
1-16 (valid Call
0 (No
No
o
If the caller doesn't dial, after the announcement they route
Routing Mailbox)
repeats)
to the Next Call Routing Mailbox.
o
If the caller dials a digit during the announcement, they route
to the Next Call Routing Mailbox.
Yes
o
If the caller doesn't dial, after the announcement In-Mail
hangs up.
o
If the caller dials a digit during the announcement, they route
to the Next Call Routing Mailbox.
Undefined
x (x number
Yes or No
o
If caller doesn't dial, they hear the announcement x number
of repeats)
of times and then In-Mail hangs up.
o
If the caller dials a digit during the announcement, In-Mail
says "That is an invalid entry" and aborts the announcement.
The announcement repeats (if allowed by the Repeat Count)
and then In-Mail hangs up.
1-16 (valid Call
x (x number
No
o
If caller doesn't dial, they hear the announcement x number
Routing Mailbox)
of repeats)
of times and then route to the Next Call Routing Mailbox.
o
If the caller dials a digit during the announcement, they route
to the Next Call Routing Mailbox.
Yes
o
If caller doesn't dial, they hear the announcement x number
of times and then In-Mail hangs up.
o
If the caller dials a digit during the announcement, they route
to the Next Call Routing Mailbox.
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Routed Announcement Mailbox Routing
(If the outside caller routes to the Announcement Mailbox from a Call Routing Mailbox)
47-09-01 Next
47-09-02
47-09-03
Call Routing
Repeat
Hang Up
Action
Mailbox
Count
After
Undefined
0 (No
No
o
If the caller doesn't dial, after the announcement the caller goes
repeats)
back to the initial Call Routing Mailbox.
o
If the caller dials a digit during the announcement, In-Mail says
"That is an invalid entry" and routes the caller goes back to the ini-
tial Call Routing Mailbox.
Yes
o
If the caller doesn't dial, after the announcement In-Mail hangs up.
o
If the caller dials a digit during the announcement, In-Mail says
"That is an invalid entry" and hangs up.
1-16 (valid
0 (No
No
o
If the caller doesn't dial, after the announcement they route to the
Call Routing
repeats)
Next Call Routing Mailbox.
Mailbox)
o
If the caller dials a digit during the announcement, they route to the
Next Call Routing Mailbox.
Yes
o
If the caller doesn't dial, after the announcement In-Mail hangs up.
o
If the caller dials a digit during the announcement, they route to the
Next Call Routing Mailbox.
Undefined
x (x number
No
o
If caller doesn't dial, they hear the announcement x number of
of repeats)
times and then go back to the initial Call Routing Mailbox.
o
If the caller dials a digit during the announcement, In-Mail says
"That is an invalid entry" and aborts the announcement. The
announcement repeats (if allowed by the Repeat Count) and then
In-Mail routes back to the initial Call Routing Mailbox.
Yes
o
If caller doesn't dial, they hear the announcement x number of
times and then In-Mail hangs up.
o
If the caller dials a digit during the announcement, In-Mail says
"That is an invalid entry" and aborts the announcement. The
announcement repeats (if allowed by the Repeat Count) and then
In-Mail hangs up.
1-16 (valid
x (x number
No
o
If caller doesn't dial, they hear the announcement x number of
Call Routing
of repeats)
times and then route to the Next Call Routing Mailbox.
Mailbox)
o
If the caller dials a digit during the announcement, they route to the
Next Call Routing Mailbox.
Yes
o
If caller doesn't dial, they hear the announcement x number of
times and then In-Mail hangs up.
o
If the caller dials a digit during the announcement, they route to the
Next Call Routing Mailbox.
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Electra Elite IPK II
Related Features
Automated Attendant
The Automated Attendant routes callers to an Announcement Mailbox.
Call Routing Mailbox
A Call Routing Mailbox (and the associated Dial Action Table) provides dialing options to
Automated Attendant callers.
Next Call Routing Mailbox
The Next Call Routing mailbox provides additional routing options to Announcement
Mailbox callers.
System Administrator
The System Administrator records the Announcement Mailbox message.
Programming
1.
Set up the Announcement Mailbox:
47-07-01
Routing Mailbox Active (Mailbox Active)
Enable the Routing Mailbox you want to use as an Announcement Mailbox.
By default, Routing Mailboxes 1-16 are enabled (1).
47-07-02
Routing Mailbox Type (Mailbox Type)
Enter 2 to make the Routing Mailbox an Announcement Mailbox.
By default, Routing Mailboxes 1-8 are Call Routing Mailboxes and Routing
Mailboxes 9-16 are Announcement Mailboxes.
2.
Record the Announcement Message:
See Operation below.
By default, a message is not recorded.
3.
Hang up In-Mail after playing the Announcement Mailbox message (without
providing additional dialing options):
47-09-03
Hang Up After (HangUp)
Enter 1 (Yes - enabled) to have In-Mail hang up after the announcement.
By default, this option is disabled (0).
4.
Provide Announcement Mailbox callers with more dialing options (instead of
hanging up):
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Document Revision 1
47-09-03
Hang Up After (HangUp)
Enter 0 (No - disabled) to have In-Mail hang up after the announcement.
By default, this option is disabled (0).
Review Next Call Routing Mailbox on page 2-189 to set up additional dialing
options for Announcement Mailbox callers.
5.
Repeat the Announcement Mailbox message while the caller listens:
47-09-02
Repeat Count (Repeat Count).
Enter the Repeat Count (0-10).
By default, this option is 0 (no repeats).
6.
Set the maximum length of the Announcement Mailbox message:
47-01-03
Subscriber Message Length (Subs Msg Length).
Enter the maximum length of the Announcement Mailbox message (1-4095
seconds).
By default, this interval is 120 seconds.
In-Mail System Guide
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Document Revision 1
Electra Elite IPK II
Operation
Recording an Announcement Mailbox Message
[Keyset Soft Key]
Log onto System Administrator's mailbox.
SA
Access System Administrator options.
(72)
[Not applicable]
A (2)
Select Announcement Mailbox message.
[Annc]
Enter the Announcement Mailbox number.
L (5)
Listen to current Announcement Mailbox message.
[Lstn]
#
Exit listen mode.
R (7)
Record a new Announcement Mailbox message.
[Rec]
Record message.
*
Pause or restart recording.
[Resume]
[Pause]
E (3)
Erase recording.
[Cncl]
#
Exit recording mode.
[Done]
E (3)
Erase the Announcement Mailbox message.
[Erase]
#
Go back to the System Administrator options.
[Exit]
#
Go back to the System Administrator options.
[Exit]
0
Plays Help message.
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Features

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Announcement Message
Description
The Announcement Message is the voice message that the System Administrator
records for a specific Announcement Mailbox. See Announcement Mailbox on page
2-11 for more.
Related Features
See Announcement Mailbox.
Programming
See Announcement Mailbox.
Operation
See Announcement Mailbox.
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Features

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Answer Schedule Override
Description
Answer Schedule Override provides alternate answering for Automated Attendant
calls. When enabled, Answer Schedule Override sends calls to the specified Override
Mailbox. The Override Mailbox can be an Announcement, Call Routing, or Subscriber
mailbox. You can use Answer Schedule Override to provide holiday and bad weather
closing announcements, for example. Enable override when you want callers to hear
the special announcements; disable override to have the Automated Attendant
answer normally. You can enable Answer Schedule Override from system
programming or from the System Administrator Mailbox.
J
If the Override Mailbox is an Announcement Mailbox, the outside caller will hear
the recorded announcement. Depending on how the Announcement Mailbox is
programmed, In-Mail will then hang up, reroute the call, or provide additional
dialing options.
J
If the Override Mailbox is a Call Routing Mailbox, the outside caller will hear the
instruction menu and can dial any options allowed by the associated Dial Action
Table.
J
If the Override Mailbox is a Subscriber Mailbox, the outside caller hears the
mailbox greeting (if recorded) and can leave a message.
Related Features
Announcement Mailbox
The Override Mailbox can be an Announcement Mailbox.
Call Routing Mailbox
The Override Mailbox can be a Call Routing Mailbox.
Subscriber Mailbox
The Override Mailbox can be a Subscriber Mailbox.
System Administrator
Optionally enable Answer Schedule Override from the System Administrator Mailbox.
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Electra Elite IPK II
Programming
1.
Optionally Enable Answer Schedule Override from system programming.
47-11-01
Answer Schedule Override (Schedule Override)
Enter 1 (Yes) to enable Answer Schedule Override.
You can also enable Answer Schedule Override from the System
Administrator Mailbox. See Operation below.
By default, Answer Schedule Override is disabled (0).
2.
Specify the Override Mailbox Category.
47-11-02
Override Mailbox Category (Override MB Ctg)
When you enable Answer Schedule Override for the selected Answer
Table, you can choose to route Automated Attendant calls to any of the
following mailbox categories:
1
Subscriber Mailbox
2
Master Mailbox
3
Routing Mailbox
0
Undefined
By default, this option is 0 (undefined).
3.
Specify the Override Mailbox Number.
47-11-02
Override Mailbox Number (Override MB Num)
For the selected Answer Table, choose the Override Mailbox number
(maximum 3 digits, using 0-9). The mailbox number you select must match
the mailbox category specified in 47-11-02 above.
By default, there is no entry for this option.
4.
Optionally enable Answer Schedule Override from the System Administrator
Mailbox.
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Operation
Enabling Answer Schedule Override
[Keyset Soft Key]
Log onto System Administrator's Mailbox.
SA
Access System Administrator options.
(72)
[Not applicable]
O (6)
Access Answer Schedule Override.
[Not applicable]
1-8
Enter the number of the Answer Table you want to override.
You go to the Answer Schedule Override Menu.
O (6)
Turn Answer Schedule Override on or off.
[On]
[Off]
C (2)
Select the Override Mailbox.
[MBOX]
Enter the Override Mailbox number.
The Override Mailbox can be an Announcement, Call
Routing, or Subscriber Mailbox.
#
Go back to the Answer Schedule
Override Menu without entering an
Override Mailbox.
[Exit]
0
Plays Answer Schedule Override Menu Help
message.
#
Go back to the System Administrator Menu.
[Exit]
#
Go back to the System Administrator Menu.
[Exit]
#
Go back to the Main Menu.
[Exit]
0
Plays Help message.
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Features

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Answer Tables
Description
The Answer Table determines how the Automated Attendant answers outside calls on
each trunk, according to the time of the day and day of the week that the call is
ringing. In-Mail provides 8 Answer Tables. The Answer Table is an integral part of the
Automated Attendant. The Automated Attendant can automatically answer the
telephone system's incoming calls, play an Instruction Menu message, and provide
dialing options to callers. There are 3 major Automated Attendant components:
J
Answer Tables
The Answer Table determines how the Automated Attendant answers outside
calls on each trunk, according to the time of the day and day of the week that
the call is ringing. The Answer Table divides the time of day and day of the week
into individual schedules, which in turn assign a Call Routing Mailbox to each
call. When a specific schedule is not in effect, the Answer Table uses its Default
Mailbox to determine routing.

By default, all trunks use Answer Table 1. Answer Table 1 has a single schedule that runs
Monday through Friday from 8:30AM to 5:00PM.
J
Call Routing Mailbox
A Call Routing Mailbox is a mailbox associated with an individual Answer Table
schedule or the Default Mailbox. It specifies which dialing options (Dial Action
Table) are available to callers. It also provides the Instruction Menu to callers
which typically greets the callers and describes the dialing options.

By default, Answer Table 1 has a single schedule that runs Monday through Friday from
8:30AM to 5:00PM. This schedule and the Default Mailbox both use Call Routing
Mailbox 1.
J
Dial Action Table
Once the Automated Attendant answers, the Dial Action Table provides the
dialing options to callers. Each digit a caller can dial is assigned a specific action
(function) in the Dial Action Table. The dial action used depends on the setting in
the active Call Routing Mailbox, which in turn depends on the Answer Table
setup.

By default, Call Routing Mailbox 1 uses Dial Action Table 1.
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Electra Elite IPK II
The block diagram below shows the default In-Mail Automated Attendant
configuration.
DIL to Voice Mail Master (200)
22-01-01 Incoming Call Trunk Setup
22-07-01 DIL Setup
In-Mail
Default
Automated Attendant Answering
Trunks Route to Answer Table 1
47-10-01 Answer Table Assignment
Answer Table 1
47-11 Answer Table Options
Schedule 1 or Default Mailbox
All calls route to Call Routing Mailbox 1
47-12 Answer Schedules
Schedule 1 active M-F 8:30AM-5:00PM
Default Mailbox active all other times
47-11-05 Default Mailbox
Call Routing Mailbox 1
From a System Administrator mailbox,
record an Instruction Menu (SA + I) for
47-08 Call Routing Mailbox Options
the active Call Routing Mailbox.
Dial Action Table 1
Dial Action Table 1 Dialing Options:
Dial an extension number, or
47-13 Dial Action Tables
O for the operator
The Default Mailbox and Routing Hierarchy
The Default Mailbox provides routing for an Answer Table during periods when a
schedule is not in effect. By default, for example, Answer Table 1 Schedule 1 is active
Monday through Friday from 8:30 AM to 5:00 PM. The Default Mailbox for Answer
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Document Revision 1
Table 1 is active during all other times (i.e., evenings and weekends). Since Schedule
1 and the Default Mailbox both use Call Routing Mailbox 1, initially the routing is the
same 24 hours a day, 7 days a week. See Customizing an Answer Table below for
more.
When setting up your Answer Tables, keep in mind that a more specific type of routing
has priority over a less specific type of routing. When selecting which routing to follow
when there is more than one choice for a specific time, In-Mail will choose in the
following order:
1.
Date Schedule
2.
Day of Week Schedule
3.
Range of Days Schedule
4.
Default Mailbox
For example, a Date Schedule set up for Christmas day will have priority over any
other schedules in effect on December 25.
Customizing an Answer Table
Use the following examples as a guide when customizing your Answer Tables to meet
specific site requirements. Refer to Programming below for the specifics.
To set up daytime and evening/weekend answering (2 schedules):
In this example, use the Default Mailbox (Call Routing Mailbox 1) for evening/weekend
answering and specify a new Call Routing Mailbox for daytime answering.
1.
Change the Call Routing Mailbox for Answer Table 1, Schedule 1.
In 47-11 Program Entry, assign Call Routing Mailbox 2 to Answer Table 1,
Schedule 1. Use this setting for daytime answering.
2.
From a System Administrator's Mailbox, record an evening/weekend Instruction
Menu message for Call Routing mailbox 1.
This message plays to callers Monday through Friday from 5:00 PM to 8:30 AM
and on weekends.
3.
From a System Administrator's Mailbox, record a daytime Instruction Menu
message for Call Routing Mailbox 2.
This message plays to callers Monday through Friday from 8:30 AM to 5:00 PM.
To set up daytime, evening, and weekend answering (3 schedules):
This example builds on the example above, but adds a third schedule that will play just on
weekday evenings.
1.
Change the Call Routing Mailbox for Answer Table 1, Schedule 1.
In 47-11 Program Entry, assign Call Routing Mailbox 2 to Answer Table 1,
Schedule 1. As in the 2 schedule example, use this for daytime answering.
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Electra Elite IPK II
2.
Create a new schedule that will run only in the evenings.
In 47-11 Program Entry, create Schedule 2 for Answer Table 1 that will run
Monday through Friday from 5:00 PM to 11:00 PM. Assign Call Routing Mailbox
3 to this new schedule.
3.
From a System Administrator's Mailbox, record a late night/weekend Instruction
Menu Message for Call Routing mailbox 1.
This message will play Monday through Friday from 11:00 PM to 8:30 AM, as
well as on weekends.
4.
From a System Administrator's mailbox, record the weekday Instruction Menu
Message for Call Routing Mailbox 2.
This message will play Monday through Friday from 8:30 AM to 5:00 PM.
5.
From a System Administrator's Mailbox, record the weekday evening Instruction
Menu Message for Call Routing Mailbox 3.
This message will play Monday through Friday from 5:00 PM to 1:00 PM
Related Features
Automated Attendant
The Answer Table determines how the Automated Attendant answers calls.
Call Routing Mailbox
The Call Routing Mailbox provides the dialing instructions (Dial Action Table) and
announcements to Automated Attendant Callers.
Dial Action Table
The Dial Action Table defines the dialing options for the Call Routing Mailbox chosen by
the Answer Table, which in turn provides those options to Automated Attendant callers.
Programming
1.
Assign Answer Tables to trunks.
47-10-01
Answer Table Assignment (Answer Table)
Assign an Answer Table (1-8) to each trunk that the Automated Attendant
should answer.
By default, all trunks are assigned to Answer Table 1.
2.
Set up the Automated Attendant to answer trunk calls.
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22-02-01
Incoming Call Trunk Setup
Assign Service Type 4 to each trunk you want to be a DIL. Make a separate
entry for each Night Service mode.
By default, trunks are Service Type 0 (Normal).
22-07-01
DIL Assignment
For each trunk you designated above, enter the In-Mail pilot number. Make
a separate entry for each Night Service mode.
By default, there are no DIL destinations programmed.
3.
Select the Answer Table you want to customize.
47-11
In-Mail Answer Table Options
Select the Answer Table you want to customize (1-8).
47-11-04
Next Answer Table (Next Answer Table)
If 10 Answer Schedules within an Answer Table are not sufficient, enter the
number of the Answer Table to which you want to link the selected table. In-
Mail treats the two linked tables as a single 20 entry Answer Table.
By default, Answer Tables are not linked.
47-11-03
Default Mailbox Category (Default MB Ctg) and 47-11-03 Default
Mailbox Number (Default MB Num)
Set the mailbox the Answer Table will use if no Answer Schedule is in effect.
By default, this option is Call Routing Mailbox 1 for Answer Table 1 and 0
(undefined) for all other Answer Tables.
4.
Setting up a Type 1 (Day of Week) schedule.
47-12
In-Mail Answer Schedules
Select the Schedule Entry you want to customize.
47-12-01
Schedule Type (Entryxx Schedule Type)
Enter 1 to make the Schedule Entry a Day of Week Schedule.
By default, Schedule Entry 1 of Answer Table 1 is a Range of Days (Type 2)
schedule. All other Schedule Entries are undefined.
47-12-02
Answering Mailbox Category (Entryxx MB Ctg) and 47-12-03
Answering Mailbox Number (Entryxx MB Num)
Select the Routing Mailbox (1-16) that will answer calls when this Schedule
Entry is active.
You can optionally assign a Subscriber Mailbox, Master Mailbox, or
Announcement Mailbox for this option.
By default, there are no Type 1 (Day of Week) schedules enabled.
47-12-04
Day of the Week (Entryxx Day)
Specify the day of the week the Schedule Entry should be active.
By default, there are no Type 1 (Day of Week) schedules enabled.
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47-12-08
Schedule Start Time (Entryxx Start Time)
Set the time of day the Schedule Entry should start on the day specified.
By default, there are no Type 1 (Day of Week) schedules enabled.
47-12-09
Schedule End Time (Entryxx End Time)
Set the time of day the Schedule Entry should stop on the day specified.
By default, there are no Type 1 (Day of Week) schedules enabled.
Type 1 (Day of Week) Example on page 3-61.
Review this example if you need help setting up your Schedule Entry.
5.
Setting up a Type 2 (Range of Days) schedule.
47-12
In-Mail Answer Schedules
Select the Schedule Entry you want to customize.
47-12-01
Schedule Type (Entryxx Schedule Type)
Enter 2 to make the Schedule Entry a Range of Days Schedule.
By default, Schedule Entry 1 of Answer Table 1 is a Range of Days (Type 2)
schedule. All other Schedule Entries are undefined.
47-12-02
Answering Mailbox Category (Entryxx MB Ctg) and 47-12-03
Answering Mailbox Number (Entryxx MB Num)
Select the Routing Mailbox (1-16) that will answer calls when this Schedule
Entry is active.
You can optionally assign a Subscriber Mailbox, Master Mailbox, or
Announcement Mailbox for this option.By default, Schedule 1 of Answer Table 1
uses Call Routing Mailbox 1. All other schedules are undefined.
47-12-05
Start Day (Entryxx Start Day)
Specify the day of the week the Schedule Entry should be become active
(start).
By default, Schedule 1 of Answer Table 1 starts on Monday (2). All other schedules
are undefined.
47-12-06
End Day (Entryxx End Day)
Specify the day of the week the Schedule Entry should become inactive.
By default, Schedule 1 of Answer Table 1 ends on Friday (6). All other schedules
are undefined.
47-12-08
Schedule Start Time (Entryxx Start Time)
Set the time of day the Schedule Entry should start on the day specified.
By default, Schedule 1 of Answer Table 1 starts at 8:30AM (08:30). All other
schedules are undefined.
47-12-09
Schedule End Time (Entryxx End Time)
Set the time of day the Schedule Entry should stop on the day specified.
By default, Schedule 1 of Answer Table 1 ends at 5:00PM (17:00).
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All other schedules are undefined.
Type 2 (Range of Days) Example on page 3-63
6.
Setting up a Type 3 (Date) schedule.
47-11
Program Entry
Select the Schedule Entry you want to customize.
47-12-01
Schedule Type (Entryxx Schedule Type)
Enter 3 to make the Schedule Entry a Date Schedule.
By default, Schedule Entry 1 of Answer Table 1 is a Range of Days (Type 2)
schedule. All other Schedule Entries are undefined.
47-12-02
Answering Mailbox Category (Entryxx MB Ctg) and 47-12-03
Answering Mailbox Number (Entryxx MB Num)
Select the Routing Mailbox (1-16) that will answer calls when this Schedule
Entry is active.
You can optionally assign a Subscriber Mailbox, Master Mailbox, or
Announcement Mailbox for this option.
By default, there are no Type 3 (Date) schedules defined.
47-12-04
Day of the Week (Entryxx Day)
47-12-05
Start Day (Entryxx Start Day)
47-12-07
Date (Entryxx Date)
Specify the date on which the Schedule Entry should become active (start).
By default, there are no Type 3 (Date) schedules defined.
47-12-08
Schedule Start Time (Entryxx Start Time)
Set the time of day the Schedule Entry should start on the date specified.
By default, there are no Type 3 (Date) schedules defined.
47-12-09
Schedule End Time (Entryxx End Time)
Set the time of day the Schedule Entry should stop on the date specified.
By default, there are no Type 3 (Date) schedules defined.
Type 3 (Date) Example on page 3-64
Review this example if you need help setting up your Schedule Entry.
Operation
Not applicable.
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Features

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Answering Machine Emulation
Description
A user's keyset can work like a home answering machine. This lets In-Mail screen
their calls, just like their answering machine at home. If activated, the extension's
incoming calls route to the user's Subscriber Mailbox. Once the mailbox answers, the
user hears two alert tones followed by the caller's incoming message.
The keyset user can select one of the following options:
J
Let the call go through to their mailbox.
J
Intercept the call.
Related Features
Subscriber Mailbox
Subscriber Mailbox users can take advantage of Answering Machine Emulation.
Programming
11-12-52 Live Monitoring
Set the dial access code used to enable this feature at the user telephone. At default
this code is not set.

This service code is used for In-Mail only.
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Operation
Personal Answering Machine Emulation (AME)
To enable Personal Answering Machine Emulation:
1. Press idle Speaker key and dial access code.
You can optionally press your Call Forward to Station key.
2. Dial 1 to have AME pick up all calls.
OR
Dial 2 to have AME pick up just outside calls.
3. Press Speaker to hang up.
4. Forward phone to In-Mail pilot number by pressing the Speaker key and choose from the follow-
ing dial access codes:
741 = Call Forward - Immediate
742 = Call Forward - Busy
743 = Call Forward - No Answer
744 = Call Forward - Busy/No Answer
745 = Call Forward - Both Ring
746 = Call Forwarding - Follow-Me
5. Dial Voice Mail master number.
6. Press Speaker to hang up.
To cancel Personal Answering Machine Emulation:
1. Press Speaker key and dial access code.
2. Dial 0 to cancel setting.
When Personal Answering Machine Emulation broadcasts your caller's voice, you can:
o
Do nothing to have the caller's message automatically recorded in your mailbox.
o
Lift the handset to intercept the call.
o
Press Speaker to stop the broadcast and send the call directly to your mailbox.
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Auto Attendant Do Not Disturb
Description
When a subscriber enables Auto Attendant Do Not Disturb, Automated Attendant
calls to their extension go directly to their mailbox. Their phone will not ring for calls
from the Automated Attendant. You can optionally enable Auto Attendant Do Not
Disturb from system programming. A subscriber typically turns on Auto Attendant Do
Not Disturb when they need to work uninterrupted at their desk by outside callers sent
from the Automated Attendant.
Keep in mind that Auto Attendant Do Not Disturb will not block Intercom calls from co-
workers or any other type of outside call not routed through the Automated Attendant.
For example, with Automated Attendant Do Not Disturb enabled, Direct Inwards Lines
and transferred outside calls to an extension work normally.
Related Features
Call Forward to a Mailbox
If a subscriber has calls forwarded immediately to his mailbox, Auto Attendant Do Not
Disturb is not necessary.
Greeting
A subscriber does not have to have a greeting recorded to activate Auto Attendant Do Not
Disturb.
Programming
1.
Enable Auto Attendant Do Not Disturb From Your Subscriber Mailbox.

See Operation below.
2.
Optionally enable Auto Attendant Do Not Disturb from System Programming.
47-02-09
Auto Attendant Do Not Disturb (Auto-ATT DND)
Enter 1 (Yes) to enable Auto Attendant Do Not Disturb.
By default, this option is disabled (0).
Operation
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Recording a Multiple Greeting and Setting Up Auto Attendant Do Not Disturb
[Keyset Soft Key]
Log onto Subscriber Mailbox.
G (4)
Access the Mailbox Greeting options.
[Greet]
In-Mail does the following:
o
Plays a summary of your current settings.
o
Displays the status of your active Greeting (1-3).
[GREETING n: RECORDED], or
[GREETING n: NOT REC]
o
Shows the Auto Attendant Do Not Disturb status.
[AUTO-ATTENDANT DND: OFF], or
[AUTO-ATTENDANT DND: ON]
o
Provides soft keys for each of the 3 greetings.
[Gr1]
[Gr2]
[Gr3]
Select a Greeting (which also makes it active).
(1)[Gr1]
(2)[Gr2]
(3)[Gr3]
L (5)
Listen to the active greeting (if recorded).
[Lstn]
R (7)
Record a new greeting (if not recorded), or rerecord the
current greeting.
[Rec]
Record at the tone, then press # when done.
*
Pause or restart recording.
[Resume]
[Pause]
E (3)
Erase the greeting.
[Cncl]
#
End the recording.
[Done]
Erase the currently recorded greeting (if any).
[Erase]
#
Go back to the Mailbox Greeting options.
[Exit]
Change Auto Attendant Do Not Disturb.
O (6)
Turn Auto Attendant Do Not Disturb off or on.
[AUTO-ATTENDANT DND: ON]
[AUTO-ATTENDANT DND: OFF]
#
Go back to mailbox Main Menu.
[Exit]
0
Plays Help message.
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Auto Erase or Save
Description
When a mailbox user listens to a new message completely and then exits the mailbox,
In-Mail either automatically saves or erases the message. The setting of this option
depends on subscriber preferences.
When the subscriber chooses the Auto Erase option, he can review messages and
retain only those messages he elects to save. When the subscriber chooses the Auto
Save option, he is assured that In-Mail automatically saves all messages when he
exits the mailbox.
Auto Save Example:
N In-Mail alerts the subscriber to new messages by a Message Waiting Lamp.
N The subscriber presses L to listen to a portion of each message and then exits his
mailbox.
N If a subscriber chooses the Auto Save option, In-Mail saves partially listened-to
messages but does not illuminate the message waiting lamp for those messages.
In-Mail saves all the messages and turns off the message waiting lamp.
N If you hang up while listening to a new message, In-Mail automatically saves the
message as a new message.
Related Features
Not applicable.
Programming
1.
Set up Auto Erase or Save for a Subscriber Mailbox:
47-02-05
Auto Erase/Save of Messages (Auto Erase/Save)
Select 1 (Save) to save the message; 0 (Erase) to erase the message.
By default, the Subscriber Mailbox will save (1) the message.
Operation
Not applicable.
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Auto Time Stamp
Description
After a Subscriber Mailbox user listens to a message, In-Mail can optionally announce
the time and date the message was left. The Subscriber can enable Auto Time Stamp
from their mailbox, or you can optionally enable in from system programming. Auto
Time Stamp helps if the subscriber needs to know the time and date of each message
they receive without taking any extra steps. With Auto Time Stamp turned on, In-Mail
automatically announces the date, time, and (optionally) the caller's number at the
end of each message. With Auto Time Stamp turned off, the subscriber must dial
TI (84) while listening to a message to get the same information.
Related Features
Mailbox Options Menu
Auto Time Stamp is available on the Mailbox Options Menu.
Time and Date
In-Mail uses the IPK II Time and Date.
Time and Date Stamp
An extension can listen to a message and dial a code to hear the time the message was
sent.
Programming
1.
Enable Auto Time Stamp from your Subscriber Mailbox.
See Operation information below.
2.
Optionally Enable Auto Time Stamp from System Programming.
47-02-11
Auto Time Stamp (Auto Time Stamp)
Enter 1 (Yes) to enable Auto Time Stamp.
]By default, Auto Time Stamp is disabled (0).
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Operation
Turning Auto Time Stamp On or Off
[Keyset Soft Key]
Log onto Subscriber Mailbox.
OP
Access the Mailbox Options Menu.
(67)
[Not applicable.]
AT
Access Auto Time Stamp.
(28)
[Time]
In-Mail plays a summary of your Auto Time Stamp setting.
By default, Auto Time Stamp is turned off.
O (6)
Turn Auto Time Stamp on or off.
[On]
[Off]
#
Go back to the Mailbox Options Menu.
[Exit]
0
Plays Help message.
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Automated Attendant
Description
The Automated Attendant answers outside calls on each trunk, according to the time
of day and day of the week. The Answer Table is an integral part of the Automated
Attendant. The Automated Attendant can automatically answer the phone system
incoming calls, play an Instruction Menu message, and provide dialing options to
callers. There are 3 major Automated Attendant components:
J
Answer Tables
The Answer Table determines how the Automated Attendant answers outside
calls on each trunk, according to the time of the day and day of the week. The
Answer Table divides the time of day and day of the week into individual
schedules, which in turn assign a Call Routing Mailbox to each call. When a
specific schedule is not in effect, the Answer Table uses its Default Mailbox to
determine routing.

By default, all trunks use Answer Table 1. Answer Table 1 has a single schedule that runs
Monday through Friday from 8:30AM to 5:00PM.
J
Call Routing Mailbox
A Call Routing Mailbox is a mailbox associated with an individual Answer Table
schedule or the Default Mailbox. It specifies which dialing options (Dial Action
Table) are available to callers. It also provides the Instruction Menu to callers
which typically greets the callers and describes the dialing options.

By default, Answer Table 1 has a single schedule that runs Monday through Friday from
8:30AM to 5:00PM. This schedule and the Default Mailbox both use Call Routing
Mailbox 1.
J
Dial Action Table
Once the Automated Attendant answers, the Dial Action Table provides the
dialing options to callers. Each digit a caller can dial is assigned a specific action
(function) in the Dial Action Table. The dial action used depends on the setting in
the active Call Routing Mailbox, which in turn depends on the Answer Table
setup.

By default, Call Routing Mailbox 1 uses Dial Action Table 1.
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Related Features
Answer Tables
Determines how the Automated Attendant answers outside calls on each trunk.
Call Routing Mailbox
The mailbox associated with an Answer Table that specifies the dialing options (Dial
Action Table) and Instruction Menu that announcements are available to Automated
Attendant callers.
Dial Action Table
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer
Table.
Fax Detection
The Automated Attendant can route outside calls to the company fax machine.
Multiple Company Greetings
One In-Mail system can provide individual greetings and dialing options for several
companies.
Programming
1.
Assign Answer Tables to trunks.
47-10-01
Answer Table Assignment (Answer Table)
Assign an Answer Table (1-8) to each trunk that the Automated Attendant
should answer.
By default, all trunks are assigned to Answer Table 1.
2.
Set up the Automated Attendant to answer trunk calls.
22-02-01
Incoming Call Trunk Setup
Assign Service Type 4 to each trunk you want to be a DIL. Make a separate
entry for each Night Service mode.
By default, all trunks are Service Type 0 (Normal).
22-07-01
DIL Assignment
For each trunk you designated as a DIL above, enter the In-Mail pilot
number. Make a separate entry for each Night Service mode.
By default, there are no DIL destinations programmed.
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3.
Set up the Answer Tables.
Turn to Answer Tables on page 2-23 for more.

By default, all trunks use Answer Table 1. Answer Schedule 1 is active and runs
continuously.
4.
Set up the Call Routing Mailboxes.
Turn to Call Routing Mailbox on page 2-51 for more.

The active schedule (Answer Table 1, Answer Schedule 1) uses Call Routing Mailbox 000.
5.
Set up the Dial Action Tables.
Turn to Dial Action Table on page 2-63 for more.

By default, Call Routing Mailbox 000 uses Dial Action Table 1.
6.
Set the maximum message length for Automated Attendant callers leaving a
message in a mailbox.
47-01-03
Subscriber Message Length (Subs Msg Length)
This sets the maximum message length (1-4095 seconds) for outside
Automated Attendant callers accessing a mailbox via a LOGON or GOTO
command.
The default setting is 120 seconds.
47-01-04
Non-Subscriber Message Length (Mbox Msg Length)
This sets the maximum message length (1-4095 seconds) for outside
Automated Attendant callers leaving a message in a Subscriber Mailboxes.
The default setting is 120 seconds.
Operation
Using the Automated Attendant
For the outside caller:
After Automated Attendant answers, voice prompts will instruct you which digits to dial.
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Automated Attendant Transfer
Description
An extension user can transfer a trunk call to the Automated Attendant to enable an
outside caller to use the Automated Attendant dialing options.

Extensions cannot call or be transferred to the In-Mail Automated Attendant.
Related Features
Automated Attendant
The Automated Attendant can automatically answer the phone system incoming calls,
play an Instruction Menu message, and provide dialing options to callers.
Programming
No additional programming required.
Operation
Automated Attendant Transfer
To transfer an outside call to the Automated Attendant:
1. While on an outside call, press Hold.
2. Dial the voice mail master number (e.g., 200).
3. Hang up.
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Automatic Routing for Rotary Dial Callers
Description
If an Automated Attendant caller doesn't dial any digits, In-Mail will automatically route
that caller to a specified option (such as the operator or a mailbox). This lets rotary
phone users stay on the line to leave a message or have their call processed. Without
Automatic Routing for Rotary Dial Callers, rotary callers would not be able to use the
Automated Attendant.
Related Features
Guest Mailbox
Consider routing rotary dial callers to a Guest Mailbox to collect messages.
Programming
1.
Program the Dial Action Table Timeout function.
47-13
In-Mail Dial Action Tables
Since rotary dial callers can not dial DTMF digits, the Timeout function
provides routing.
By default, TIMEOUT is an Unscreened Transfer (UTRF) to the operator (101).
Operation
Not applicable.
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Call Forward to a Mailbox
Description
A subscriber can easily forward calls to his Subscriber Mailbox by pressing the
Message key instead of dialing an extension as the forwarding destination. With Call
Forward to a Mailbox, the subscriber is assured that when he is unavailable to answer
calls, those calls are saved in Voice Mail.
Unlike with Extension Hunting to Voice Mail, the Call Forward to a Mailbox feature
allows the subscriber to choose when and how to send unanswered calls to voice
mail.
Call Forwarding a Subscriber's Direct Inward Line to their Mailbox
The following table describes how In-Mail handles a subscriber's Direct Inward Line
when it is Call Forwarded to the mailbox. The routing occurs when the caller dials a
digit while listening to the recorded or default mailbox greeting.
Dialing Options while Listening to a Subscriber Mailbox Greeting
47-02-13
47-02-14 Next Call
Digit
Dialing
Action
Routing Mailbox
Dialed
Option
Undefined
No
0
Caller hears, "That is an invalid entry," and the greeting
repeats.
1-9
#
In-Mail hangs up.
*
Caller skips greeting and can immediately start
recording.
1-16 (valid Call Routing
No
0
Caller follows 0 action in Next Call Routing Mailbox.
Mailbox)
1-9
Caller hears, "That is an invalid entry," the greeting
repeats, and the caller is asked to leave a message.
#
Caller routes to the Next Call Routing Mailbox and hears
its Instruction Menu.
*
Caller skips greeting and can immediately start
recording.
1-16 (valid Call Routing
Yes
0
Caller follows key's action in Next Call Routing Mailbox.
Mailbox)
1-9
#
Caller routes to the Next Call Routing Mailbox and hears
its Instruction Menu.
*
Caller skips greeting and can immediately start
recording.
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Log Onto a Subscriber Mailbox while Listening to the Greeting
A subscriber who wishes to log onto his mailbox while listening to his greeting must
have the option set in Next Call Routing Mailbox. To allow this capability, for example:
J
Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
J
While listening to their greeting, the subscriber can dial:
N # (to route to their Next Call Routing Mailbox), then
N # and their mailbox number to log onto their mailbox.
By default, this option is provided in Call Routing Mailbox 1. Additionally, the
subscriber can enable a Security Code to prevent unauthorized logons.
Related Features
Auto Attendant Do Not Disturb
When enabled, Auto Attendant Do Not Disturb automatically sends all calls from the
Automated Attendant to the subscriber's mailbox.
Message Forward
A subscriber can forward a message in their Subscriber Mailbox to a co-worker.
Next Call Routing Mailbox
The setting of the Next Call Routing Mailbox and Dialing Option options determine the
digits a caller can dial while listening to the recorded or default mailbox greeting.
Programming
1.
Set how long an unanswered call will ring before forwarding.
24-02-03
Delayed Call Forwarding Time
For type 2 and type 4 forwarding, an unanswered call will forward after this
interval.
This timer applies to transferred trunk calls, Direct Inward Lines, and
Intercom calls.
By default, this interval is 10 seconds.
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Operation
Call Forward to your Mailbox
To forward your calls to your mailbox:
1.
Press the Speaker key (or lift the handset at the single line telephone) and
choose from the following dial access codes:
741 = Call Forward - Immediate
742 = Call Forward - Busy
743 = Call Forward - No Answer
744 = Call Forward - Busy/No Answer
745 = Call Forward - Both Ring
746 = Call Forwarding - Follow-Me
2.
Dial Voice Mail master number.
3.
Press Speaker to hang up (or hang up handset at the single line telephone).
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Call Routing Mailbox
Description
The Call Routing Mailbox, associated with an Answer Table, specifies which dialing
options (Dial Action Table) and announcements are available to Automated Attendant
callers. By default, In-Mail provides 8 Call Routing Mailboxes (1-8). However, you can
assign any of the 16 Routing Mailboxes as a Call Routing Mailbox. The Call Routing
Mailbox is an integral part of the Automated Attendant. The Automated Attendant can
automatically answer the telephone system's incoming calls, play an Instruction Menu
message, and provide dialing options to callers. There are 3 major Automated
Attendant components:
J
Answer Tables
The Answer Table determines how the Automated Attendant answers outside
calls on each trunk, according to the time of the day and day of the week that
the call is ringing. The Answer Table divides the time of day and day of the week
into individual schedules, which in turn assign a Call Routing Mailbox to each
call. When a specific schedule is not in effect, the Answer Table uses its Default
Mailbox to determine routing.

By default, all trunks use Answer Table 1. Answer Table 1 has a single schedule that runs
Monday through Friday from 8:30AM to 5:00PM.
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Call Routing Mailbox
A Call Routing Mailbox is a mailbox associated with an individual Answer Table
schedule or the Default Mailbox. It specifies which dialing options (Dial Action
Table) are available to callers. It also provides the Instruction Menu to callers
which typically greets the callers and describes the dialing options.

By default, Answer Table 1 has a single schedule that runs Monday through Friday from
8:30AM to 5:00PM. This schedule and the Default Mailbox both use Call Routing
Mailbox 53

1.
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Dial Action Table
Once the Automated Attendant answers, the Dial Action Table provides the
dialing options to callers. Each digit a caller can dial is assigned a specific action
(function) in the Dial Action Table. The dial action used depends on the setting in
the active Call Routing Mailbox, which in turn depends on the Answer Table
setup.

By default, Call Routing Mailbox 1 uses Dial Action Table 1.
In-Mail System Guide
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Electra Elite IPK II
Document Revision 1
Related Features
Answer Tables
The Call Routing Mailbox associates specific dialing options (Dial Action Table) with an
Answer Table.
Automated Attendant
The Automated Attendant can automatically answer the telephone system's incoming
calls, play an Instruction Menu message, and provide dialing options to callers.
Call Routing Mailbox
The Call Routing Mailbox provides the dialing instructions (Dial Action Table) and
announcements to Automated Attendant Callers.
Dial Action Table
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer
Table.
Master Mailbox
Master Mailboxes can provide an additional 16 Call Routing Mailboxes.
System Administrator
The System Administrator can record the Instruction Menu for a Call Routing Mailbox. See
Operation below.
Programming
1.
Set up the Call Routing Mailbox.
47-07-01
Routing Mailbox Active (Mailbox Active)