Electra Elite Single Line Telephone User Guide (Issue 3)

NECK-012 Single/cover 11/6/01 12:31 PM Page 3
Electra Elite®
Single Line Telephone User Guide

NECK-012 Single/cover 11/6/01 12:31 PM Page 4
General Information
The following should be considered when reviewing this User Guide:
Access to many features is based on system assignments. Some access codes may
vary from those stated in this user guide and not all features may be available
from your telephone.
The Flash or Tap key located on certain models of Single Line Telephones can
be used in place of the hookswitch.
Quick ReferenceGuide
OUTSIDE CALLING
Outside Call
Dial _
9 Dial Telephone Number
Last CO/PBX Number Redial
Dial *
Speed Dial
Dial 77 Dial 00~99
Trunk Queue
Receive Trunk Busy Indication Dial 78
INTERNAL CALLING
Station Call
Dial Station Number
Tone Override
Reach Busy Station Dial *
Voice Over Originate
Reach Busy Station Dial 6
Quick Transfer to Voice Mail
Dial Station Number 7
WITH A CALL IN PROGRESS
Hold
Hookswitch
Transfer
Hookswitch Dial Station Number
Quick Transfer to Voice Mail
Hookswitch Dial Station Number 7
Conference
Hookswitch Place 2nd Call Hookswitch
Call Park System
SET: Hookswitch Dial 4 * Dial 0~9
RETRIEVE: Dial 4 # Dial 0~9
Voice Over Answer
Receive Voice Over Replace handset
Lift handset Converse
FROM THE INTERCOM
Internal Paging
Dial 51~54 Page
External Paging
Dial 55~59 Page
Call Pickup
Dial 68 for All Calls
6 * for CO/PBX Calls
Call Pickup Direct
Dial 67 Dial Station Number
Call Forward
SET: Dial 41 for Forward All Dial Destination
43 for Busy/No Answer
CANCEL: Dial 42 for Forward All
44 for Forward Busy/No Answer
Programming Speed Dial
Dial 76 Dial 80~99 Dial Trunk
Access Code Dial telephone number

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Table of Contents
PA G E S 2 & 3
Answering Calls
Placing Calls
Holding Calls
Transferring Calls
PA G E S 4 & 5
Conference
Conference Bridge
Call Park
Tone Override
Voice Over
PA G E S 6 & 7
Call Forwarding
Paging
PA G E S 8 & 9
Call Pickup
Do Not Disturb
Account Code Entry
Account Code Forced/Verified/Unverified
ACD/UCD
Programming Station Speed Dial

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Answering Calls
R I N G I N G C A L L S
Lift handset.
Converse.
NOTE 1: Distinctive ringing tones are provided for internal and outside calls.
NOTE 2: When assigned the Delayed Ringing feature, incoming calls will first ring at a primary station.
If the call is unanswered after a preprogrammed time interval, calls will also ring at the
assigned secondary station.
C A L L A L E R T N O T I F I C AT I O N
With a call in progress:
Receive Call Alert Notification.
Replace handset to disconnect the present call.
Lift handset to converse with second call.
P lacing Calls
I N T E R N A L C A L L S
Lift handset.
Dial station number or 0 for the attendant.
NOTE 1: When calling a multiline telephone, dialing 1 after the station number will change ringing to
voice or voice to ringing.
NOTE 2: To directly access a personal voice mailbox, dial 7 after dialing the station number.
O U T S I D E C A L L S
Lift handset.
Dial trunk access code, i.e. _9.
Dial telephone number.
Converse.
L A S T C O / P B X N U M B E R R E D I A L
Lift handset.
Dial Last Number Redial code *.
Converse.
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S TAT I O N / S Y S T E M S P E E D D I A L
Lift handset.
Dial Speed Dial code 77.
Dial Speed Dial Memory location:
Station Speed Dial 80~99.
System Speed Dial 00~79.
Converse.
T R U N K Q U E U I N G
Upon receiving busy tone when all outside lines are busy:
Dial Trunk Queue set code 78.
Replace handset.
NOTE: When an outside line is available, your telephone will ring; lift handset and place call (no need to
dial Trunk Access code).
Holding Calls
E X C L U S I V E H O L D
With a call in progress:
Press Hookswitch.
NOTE 1: Replacing the handset when a call is on hold will cause the held call to immediately ring your
station.
NOTE 2: Once a call is placed on hold, the telephone can be used to place another internal or outside call or
access a feature (i.e. Call Pickup). Replace handset to return to the original party.
Transferring Calls
With a call in progress:
Press Hookswitch.
Dial station number.
Announce call (optional.)
Replace handset.
NOTE 1: If the called station is busy, replacing handset will initiate a camp-on. An unanswered camp-on
or ring transferred call will recall to your telephone after a preprogrammed time interval.
NOTE 2: To return to the original party, press Hookswitch twice.
NOTE 3: To transfer a call directly to a personal voice mailbox, dial 7 after dialing the station number.
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NECK-012 Single/insides 11/6/01 12:29 PM Page 4
Conference
With an internal call in progress:
Press Hookswitch.
Place second call (internal or outside).
Announce conference.
Press Hookswitch to establish conference.
NOTE 1: Repeat above procedure to add a fourth party.
NOTE 2: No more than 1 outside party can participate in a conference.
NOTE 3: A conference may be placed on Hold by pressing Hookswitch. Replacing the handset will cause
the conference call to ring your telephone.
Conference Bridge
Start a conference call from an internal extension:
Call a Conference Bridge extension.
When the voice prompt is heard, enter the password and press #.
Start the conference call.
Start a conference call from an an off premise location:
Call a line that is directed to the Conference Bridge.
When the voice prompt is heard, enter the password and press #.
Start the conference call.
Start a conference call from an incoming CO call using an Automated Attendant:
Call an outside line that is answered by an Automated Attendant.
Dial the extension of the Conference Bridge.
When the voice prompt is heard, enter the password and press #.
Start the conference call.
Start a conference call from an incoming CO call using an Attendant:
Call the attendant, and ask to be transferred to a Conference Bridge extension.
Wait until the transfer is complete.
When the voice prompt is heard, enter the password and press #.
Start the conference call.
NOTE: Default passwords: Conference #1= 0001. Conference #2= 0002.
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Call Park
With a call in progress:
Press Hookswitch.
Dial Call Park set code 4 *.
Dial Call Park location 0~9.
Replace handset.
NOTE: If the dialed Call Park location is busy, dial another Call Park location (O~9).
R E T R I E V I N G A PA R K E D C A L L
Lift handset.
Dial Call Park retrieval code 4 #.
Dial Call Park location 0~9.
Converse.
Tone Override
When calling a busy multiline telephone:
Dial Tone Override code *.
Wait for signalled party to answer.
Voice Over
O R I G I N AT E
A N S W E R
When calling a busy telephone:
With a call in progress:
Dial Voice Over code 6.
Receive Voice Over announcement.
Announce message.
Replace handset; first call is terminated.
Lift handset when phone rings.
Converse with Voice Over originator.
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Call Forwarding
F R O M Y O U R S TAT I O N
SET
CANCEL
Lift handset.
Lift handset.
Dial Call Forward set code:
Dial Call Forward cancel code:
Forward All
41
Forward All
42
Forward Busy/No Answer 43
Forward Busy/No Answer 44
Dial destination station number
Replace handset.
or voice mail or trunk access code
and outside number.
Replace handset.
NOTE: While set, Call Forward All will override Call Forward Busy/No Answer setting.
C A L L F O R WA R D A L L S P L I T / C E N T R E X
F R O M Y O U R S TAT I O N
SET
CANCEL
Lift handset.
Lift handset.
Dial Call Forward-All
Dial Call Forward-All
Split set code: _____.
Split cancel code: _____.
Dial 1 for internal,
Dial 1 for internal,
0 for external or 2 for Centrex.
0 for external or 2 for Centrex.
Dial the destination number.
Dial the destination number.
Replace handset.
Replace handset.
C A L L F O R WA R D B U S Y / N O A N S W E R ( C F W B / N A )
F R O M Y O U R S TAT I O N
SET
CANCEL
Lift handset.
Lift handset.
Dial Call Forward Busy/No
Dial Call Forward Busy/No
Answer Split set code: _____.
Answer Split cancel code: _____.
Dial 1 for internal,
Dial 1 for internal,
0 for external or 2 for Centrex.
0 for external or 2 for Centrex.
Dial the destination number.
Dial the destination number.
Replace handset.
Replace handset.
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C A L L F O R WA R D B U S Y / N O A N S W E R O R
A L L S P L I T / C E N T R E X F R O M A D E S T I N AT I O N
SET
CANCEL
Lift handset.
Lift handset.
Dial Call Forward Busy/No
Dial Call Forward Busy/No
Answer or All Split set code: _____.
Answer or All Split cancel code: _____.
Dial 1 for internal,
Dial 1 for internal,
0 for external or 2 for Centrex.
0 for external or 2 for Centrex.
Dial CAR key or
Dial CAR key or
station number to be forwarded.
station number to be un-forwarded.
Dial the destination number.
Replace handset.
Replace handset.
Paging
Lift handset.
Dial Paging code:
INTERNAL
EXTERNAL
All Zones
51
All int. & ext. 59
Zone A
52
All Zones
55
Zone B
53
Zone A
56
Zone C
54
Zone B
57
Zone C
58
Page.
Wait for Meet-Me Answer or replace handset.
M E E T- M E A N S W E R
Lift handset.
Dial Meet-Me Answer code:
Internal page
5*
External page
5#
Converse.
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Call Pickup
C A L L P I C K U P S Y S T E M
CALL PICKUP DIRECT
Upon hearing ringing at
Upon hearing ringing or voice
another telephone:
announcement at another telephone:
Lift handset.
Lift handset.
Dial Call Pickup code:
Dial Call Pickup Direct code 67
All Calls
68
Dial station number of the
telephone to be answered.
CO/PBX Line
6*
Converse.
Night Call Pickup 69
Converse.
Do Not Disturb
SET
CANCEL
Lift handset.
Lift handset.
Dial DND set code 40.
Dial DND cancel code 42.
Replace handset.
Replace handset.
Account Code Entry
With an outside call in progress:
Press Hookswitch.
Dial Account Code Entry Code ____.
Dial Account Code (16 digits maximum).
Press Hookswitch to return to held call.
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Account Code Forced/Verified/Unverified
T O P L A C E A N O U T S I D E C A L L
Lift handset.
Dial Forced Account Access Code _____.
Dial Forced Account Code _____ (up to 13 digits).
Dial trunk access code i.e. _9 and outside number.
NOTE 1: When calling from a station that is assigned the Account Code Forced/Verified feature, outgoing
calls will only be processed after the dialed Account Code is verified.
NOTE 2: When calling from a station that is assigned the Account Code Forced/Unverified feature,
outgoing calls will only be processed after the Unverified Account Code is dialed.
ACD/UCD
L O G O N
L O G O F F
Lift handset.
Lift handset.
Dial access code ____
Dial access code ____.
Dial 1.
Dial 2.
Replace handset.
Replace handset.
B R E A K M O D E
SET
CANCEL
Lift handset.
Lift handset.
Dial DND set code 40.
Dial DND cancel code 42.
Replace handset.
Replace handset.
NOTE: Break Mode is only available while an agent is logged on.
Programming Station Speed Dial
Lift handset.
Dial Speed Dial Program code 76.
Dial Speed Dial Memory location 80~99.
Dial trunk access code i.e. 9 (if necessary).
Dial telephone number to be stored.
Replace handset.
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NECK-012 Single/cover 11/6/01 12:31 PM Page 2
Issue #3 7/01
For more information contact:
NEC America, Inc.
CPE Group
6555 N. State Highway 161
©1999 NEC America, Inc. The material
Irving Texas 75039
contained herein is subject to change
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without prior notice at the sole discretion
of NEC America, Inc.
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