Upgrade Procedure

Upgrading Pinnacle

Version 1.5 to Version 1.6.0

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Upgrading from Pinnacle Version 1.5 to 1.6.0
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1 - Pre-Upgrade Information Gathering
Before you begin the upgrade procedure, perform the following steps.
1. Back the system up. This can be done by creating a backup folder on the system and copying
the contents of the VM System Files folder into the backup folder. DO NOT put the backup
folder in the VM System Files folder. If the system has been operating for quite some time, you
may choose to not back up the deleted messages folder. The Pre Recorded Names folder and
the logging folder are also large folders that are not necessary to back up and will reduce the
time it takes to back up the system.
2. Locate a Windows 2000 Professional CD, this CD shipped with the unit when it was purchased.
The CD will be required for loading Microsoft Internet Information Services if it is not already
installed.

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2 - Install Microsoft Internet Information
Services

You need to install Microsoft Internet Information Services to host the Perfect View Client. Skip this
section if Microsoft Internet Information Services is already installed on your system.

1. Shut down the voice mail application by selecting Utilities > Stop Now.

2. Close PC Anywhere by right-clicking on the icon and selecting CANCEL HOST.
3. Double Click My Computer. Double Click on Control Panel. Double Click on Add/Remove
Programs.
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4. Click on the Add/Remove Windows Components button (the lowest button on the left side of
the screen).
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5. Click the check box for Internet Information Services (IIS) and then select Next.

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6. When prompted to enter the Windows 2000 Professional CD, place the CD in the CD ROM
Drive and click Next. The software components necessary for IIS will be installed.
7. Select finished when prompted.

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3 - Administration Installation

1. Select Option 3: "Pinnacle Admin" to install the new administrator interface.
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2. Select NEXT to begin the installation from the welcome screen.
3. Select NEXT to install the software in the default folder (C:\VM System Files\Admin).

4. Select YES on the screen to back up replaced files and click NEXT.
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5. Place a check in the "SysBackup" block and select NEXT.
6. Select NEXT and accept the default Program Manager Group (Pinnacle).
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7. Select NEXT to begin the installation. NOTE: The system may prompt you to select the
telephone system you are using after pressing NEXT. If prompted, select the correct telephone
system and press OK.

8. During the file installation the "Checking to see if this is the first Install or an upgrade to an
existing system." message pops up. Select OK and the software will detect if the system can be
upgraded.

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9. Click Yes to run the database upgrade utility.
10. During the upgrade process, the following status screen appears. The time that the installation
takes depends on the size of your system.

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11. After the upgrade has finished, select FINISH to complete the Admin Installation.

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4 - Voice Mail Engine Installation

1. Select Option 4: "Pinnacle Voicemail".
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2. Select Next at the welcome screen.
3. Select Next to setup the default Program Manager Group (Pinnacle).
4. Select Next to start the installation.
5. Select Finish to complete the installation.

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5 - Web Client Installation

1. Select Option 5: "Perfect View Install" to install the Web Client.
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2. Select Next to begin from the installation welcome screen.
3. Select Next to start the installation.
4. Select Finish to complete the installation.

5. Select Cancel to return to Windows without restarting the system

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6 - Pre-Recorded Names Installation
Note: This step may not be required if you already have a PreRecorded Names sub folder under the VM System Files
folder that contains the name recordings.

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1. Select Option 6: "Install PreRecorded Names".

2. Click on the box prompting you to build pre-recorded names even if there is an hour glass
showing when you hover over the block.
3. Insert the Pre-Recorded Names CD when prompted and select OK. Be patient during this
installation step. Clicking around on the screen may cause the system to look for the original
CD and an error message stating the incorrect volume is in the CD drive will appear.
4. If you receive an error message that the names directory already exists, manually delete the
C:\vm system files\pre recorded names folder. Delete the pre recorded names folder only, not
the vm system files folder. Insert the Software Upgrade CD and select option 6 from the menu
and insert the names CD when prompted again.
5. Press OK to acknowledge that the system is copying files from the CD.
6. Press OK to acknowledge the "Please be patient" dialog box. The copy process will take some
time (approximately 18 to 20 minutes).
7. A dialog box will indicate the names installation has completed. Remove the Pre-Recorded
Names CD and insert the Software Installation & Upgrade CD.
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8. Press OK to complete the names installation.
9. Select Exit to close the installation menu and complete the software installation.
10. The file properties of the pre-recorded names need the read only attribute removed. Using
explorer, browse to the C:\VM SYSTEM FILES folder. Right click on the "pre recorded
names" folder and select Properties.
11. Once the properties of the folder are displayed, click on the READ-ONLY check box and then
click on APPLY.
12. Click on "Apply changes to this folder, subfolders and files" and then press OK. The system
will state that it will take one hour and 34 minutes to complete but the process will finish in just
a few minutes.
13. Repeat the process to remove the read only attribute. Right click on the "pre recorded names"
folder and select Properties. Remove the check from the READ-ONLY attribute. Click on
APPLY. Click on "Apply changes to this folder, subfolders and files" and then press OK.

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7 - Run Autolog to Allow the System to
Start Automatically
The Autolog utility will configure the system to automatically log on when the computer is reset either
manually or due to a power failure.
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1. Select Start > Programs > Pinnacle > Autolog to launch the autolog program.
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2. Enter the Domain Name if the system is logging on to a domain. If the system is not
configured to be a member of a domain then leave the Domain Name field blank.
3. Enter the User Name that the system uses to log on. The default from the factory is
administrator.
4. Enter the Password for the user entered in step 3. The default from the factory is Teleco.
5. Click OK to save the changes.
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8 - Install Windows 2000 Service Pack 2

1. Remove the 1.5 Software Installation & Upgrade CD and insert the Windows 2000 SP2 CD.
2. Using the Windows Start button, select the RUN program.
3. Click the Browse button and browse to the CD Windows 2000 SP2 CD.
4. Double Click on the only file on the CD, W2KSP2.EXE.
5. Select OK from the RUN screen.
6. After the Service Pack files extract, uncheck the button to backup the files for uninstall and
press the button to accept the license agreement. Click on the INSTALL button to install the
Service Pack.
7. When the installation is complete, do not restart the system. The system will be restarted as the
final step of the next section.

9 - Post Upgrade Changes
After you've upgraded the system, you need to verify the tone table for your telephone system and select
the system language. Since each of these steps is performed from the Administrative interface, you
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must first log into the system. After you've made these changes, you should restart the system.

Logging Into the Admin Interface
To display the system administration screens:
Double-click the Admin icon on the desktop.

The Login screen appears.

Enter 3 in the Level field and installer in the Password field and click OK. When you log
in to the system, the Main Menu appears.

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Verify PBX Tone Table
From the Main Menu, select System > PBX. Verify that the tone table that is selected exists
by pressing the "Select Tone Table" browse button. If it does not exist, blank the field out
and save the settings. You may want to run the Intel/Dialogic PBXpert program and create
a tone table for your telephone system. Once you create the tone table, copy it to the VM
System Files\PBXTONES folder and use the Admin program to select it as the active tone
file. This is only necessary if the system does not recognize dial tone, busy, or ring back.

Setting up Language
From the Main Menu, select Setup > Company. In the Language field, select the
appropriate language from the drop-down list and click Save. NOTE: If you do not select
the language and save it, the system will not be able to play the system prompts and calls
will be disconnected.
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Restart the System
Close the Admin program and verify the Voice Mail Engine is not running. Restart the
system to begin processing calls again.
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Document Outline