Connected Systems
Installation
Manual
I&M
?

---

I&M
?

---

INTRODUCTION ..................................................................................1
What is Perfect Voice Answer?.......................................................................................................................................................1
Terms ...................................................................................................................................................................................................1
Modes of Operation...........................................................................................................................................................................2
What Perfect Voice Answer Can Do For Callers .........................................................................................................................2
What Perfect Voice Answer Can Do For Users............................................................................................................................3
INSTALLATION ...................................................................................5
Installation Overview........................................................................................................................................................................5
INSTALLING PERFECT VOICE ANSWER...............................................................................................6
Inspect and Unpack the System......................................................................................................................................................6
Load Batteries ....................................................................................................................................................................................7
Connect the Telephone System.......................................................................................................................................................8
Placement of the System ..................................................................................................................................................................9
Set the System Date & System Time ...........................................................................................................................................10
Selecting the Telephone System Type.........................................................................................................................................11
Selecting a Pre-configured Dialplan ............................................................................................................................................12
Program the Telephone System ....................................................................................................................................................13
RECORD SYSTEM GREETINGS AND WHATTODOS ............................................................................14
System Greeting Scripts .................................................................................................................................................................15
Pre-Defined Users For Greetings and Whattodos......................................................................................................................15
Recording System Greetings.........................................................................................................................................................16
Manually Select the Open or Closed Mode................................................................................................................................17
Setting the Business Hours ............................................................................................................................................................18
SETTING UP SINGLE DIGIT USERS....................................................................................................20
Setting Up Transfer-Only Single Digit Users.............................................................................................................................20
Setting Up Single Digit Audiotext Users ....................................................................................................................................21
Single Digit Departmental Login ..................................................................................................................................................22
CONFIGURE AUTO-TRANSFER TO FAX EXTENSION..........................................................................23
CONFIGURE AUTO-TRANSFER TO TDD EQUIPMENT........................................................................24
CONFIGURING THE DEFAULT OPERATOR..........................................................................................25
Programming the Default Operator's Extension........................................................................................................................25
CONFIGURING THE SYSTEM FOR SMDI............................................................................................26 I&M
TRAINING............................................................................................................................................27
Console Operator Training ............................................................................................................................................................27
System Administrator Training.....................................................................................................................................................27
User Training....................................................................................................................................................................................28
PAGER NOTIFICATION........................................................................................................................29
Notification Cycle ...........................................................................................................................................................................30
?
FINAL CUTOVER.................................................................................................................................31
TROUBLESHOOTING...........................................................................................................................32
SYSTEM ADMINISTRATION................................................................35
Before You Begin ............................................................................................................................................................................35
Basic System Maintenance............................................................................................................................................................35
Questions and Answers ..................................................................................................................................................................35
User Training....................................................................................................................................................................................35
Problem Reporting ..........................................................................................................................................................................36
Hardware: Batteries........................................................................................................................................................................36
SYSTEM ADMINISTRATOR MENU.......................................................................................................37

---

USERS ON THE PERFECT VOICE ANSWER SYSTEM.........................................................................38
Normal Users....................................................................................................................................................................................38
Outside Users....................................................................................................................................................................................38
Standard Audiotext Users...............................................................................................................................................................38
Single Digit Audiotext and Transfer-Only Users.......................................................................................................................39
Operator.............................................................................................................................................................................................39
Auto-Detect Users ...........................................................................................................................................................................39
Public Distribution Lists.................................................................................................................................................................39
ACTIVATING PAGER NOTIFICATION...................................................................................................40
Notification Cycle ............................................................................................................................................................................41
RECORDING SYSTEM GREETINGS AND WHATTODOS.......................................................................42
System Greetings.............................................................................................................................................................................42
System Greeting Scripts .................................................................................................................................................................43
Pre-Defined Users For Custom Speech........................................................................................................................................43
Changing System Greetings...........................................................................................................................................................44
Temporary Greeting and whattodo (holiday)..............................................................................................................................45
Manually Select the Open or Closed Mode.................................................................................................................................46
Audiotext Scripts .............................................................................................................................................................................47
Recording Audiotext Scripts..........................................................................................................................................................47
CHANGE THE SYSTEM DATE AND TIME.............................................................................................48
ENABLING AMIS NETWORKING........................................................................................................49
Recording Site Names.....................................................................................................................................................................49
Sending a Message to an AMIS User...........................................................................................................................................50
USING AND CONFIGURING THE DEFAULT OPERATOR......................................................................51
Programming the Default Operator's Extension........................................................................................................................51
Recording a Personal Greeting for the Default User's Mailbox..............................................................................................52
Enabling / De -Activating Operator Personal Greeting..............................................................................................................53
Retrieving messages From the Default Operator's Mailbox. ...................................................................................................53
PUBLIC DISTRIBUTION LISTS.............................................................................................................54
Maintaining or Creating New Public Distribution Lists ...........................................................................................................54
Recording Public Distribution List Names..................................................................................................................................55
CHANGING USER PASSWORDS .........................................................................................................56
APPENDIX A: TELEPHONE SYSTEM SELECTION & PROGRAMMING.......1
I&M
Programming Teleco/Toshiba Telephone Systems......................................................................................................................2
Programming Lucent Telephone Systems .....................................................................................................................................3
APPENDIX B: LIGHT CODES ..............................................................1
Light Codes When System is Booted.............................................................................................................................................1
Light codes While System is Operating.........................................................................................................................................2
?
Light codes When System Batteries Are Low/Not Functioning ...............................................................................................2
Additional Light codes For LED #1 (Port 1) ................................................................................................................................3
APPENDIX C: REMOTE DIAGNOSTICS/ADMINISTRATION ......................1
Connect the external modem to the Perfect Voice Answer system ...........................................................................................1
Resetting or Initializing a modem on the Answer........................................................................................................................1
Connect the Telephone Line ............................................................................................................................................................2
APPENDIX D: CREATE A CUSTOM DIALPLAN ......................................1

---

APPENDIX E: DATABASE WORKSHEETS ............................................1
User Lists : Pre-configured Dialplans............................................................................................................................................1
Single Digit Worksheet....................................................................................................................................................................1
Auto-Detect Worksheet....................................................................................................................................................................1
Public Distribution Lists...................................................................................................................................................................1
Normal User Worksheet (2-Digit)..................................................................................................................................................2
Normal User Worksheet (3-Digit)..................................................................................................................................................3
Outside User Worksheet...................................................................................................................................................................4
APPENDIX F: SOFTWARE UPDATES ...................................................1
How Do I Know the Current Software Version?.........................................................................................................................2
I&M
?

---

I&M
?

---

Perfect Voice Answer Installation Reference Guide



A. Hardware Installation
A. H

ardware Installation

1. Inspect and Unpack the System






See page 6

2. Connect the AC Power Adapter






See page 6


3. Load Batteries










See page 7

4. Connect the Telephone System





See page 8

5. Placement of the System








See page 9



B. Set the Date and Time
B. Set the Date and Time


1. Press intercom & call the Perfect Voice Answer system.

2. Log in to User ID 900 (administrator box).

3. Dial 2 to set the current Time.

4. Dial 3 to set the current Date.

See page 10



B. Select the Telephone System/Dialplan
C. Select the Telephone System


1. Press intercom & call the Perfect Voice Answer system.

2. Dial 913.

3. Using Table A, select the telephone system option.

I&M
4. Enter the appropriate Confirmation Code



NOTE: Telephone system type may be changed at anytime without

affecting the User database.

See page 11, Table A
?




B. Select the Telephone System/Dialplan
D. Select the Dialplan

1.
Press intercom and call the Perfect Voice Answer system.
2.
Dial 912
3.
Using Table B, select the desired dialplan option.
4.
Enter the appropriate Confirmation Code.
NOTE: The dialplan may not be re-configured without performing a new
installation.
See page 12, Table B

---

Perfect Voice Answer Installation Reference Guide


Set the Business Hours
E. Program the Telephone System


1. Program the Telephone System

See page 13



Set the Business Hours
F. Record System Greetings and Whattodos

1. Press intercom and call the Perfect Voice Answer system.


2. Log in to User ID 901, 902, 903, or 904.

3. Press 5 to record current personal greeting.

4. Record greeting.

See page 14




Set the Business Hours
G. Set the Business Hours

1. Press Intercom & call the Perfect Voice Answer system.

2. Enter 910.


3. Enter 2 for Schedule.

4. Enter the weekday number, (using 1 for Monday, 2 for Tuesday, ...

or 8 for Weekdays).


5. Enter 1 to change the open time, or 2 to change the close time.
I&M

6. Enter the hour to open/close (0 to 23).

7. Enter the minute to open/close (0-59).


8. Press 1 to accept.
?

9. Press 1 to make changes effective.
See page 18
Set the Business Hours
H. Set Single Digit Options
1.
Press intercom and call the Perfect Voice Answer system.
2.
Log into the single digit User ID to change (Users 1 through 6).
3.
After Login:
·
If transfer only: Dial 5. Select 8. Enter the extension number
followed by pound.
·
If audiotext: Dial 2. Select 5 to record audiotext information.
(To listen to recording, Dial 1)















See page 20

---

Perfect Voice Answer
INTRODUCTION


RELEASE TLE055

INTRODUCTION
WHAT IS PERFECT VOICE ANSWER?
Perfect Voice Answer is a system that functions with your telephone system to enhance your company's overall
telecommunications environment. Perfect Voice Answer can perform a number of tasks for callers and Users,
which increase their productivity.
TERMS
Understanding the meaning of the following terms is the first step to understanding Perfect Voice Answer.
caller ...........................An individual calling your company from an outside line.
User ............................An individual who is defined on Perfect Voice Answer system.
User ID .........................A two, three, or four-digit number assigned to each User. This is the number or
"extension" that a caller enters to select a User. The User ID is often the same
number as the User's telephone system extension number.
personal greeting ...........The message heard by a caller when the User he is trying to reach is not available.
This message is normally by the User in his own voice. A personal greeting might
sound something like, "You have reached the voice mailbox of Nancy Jones. I am
not able to take your call at this time.....".
greeting ........................The recorded message heard by callers after the system answers their call (i.e.
"Thank you for calling ABC Company...")
whattodo........................The recorded message heard by callers immediately after the system plays the
greeting (i.e. "Using your touch-tone phone, please enter the extension of the person
you wish to reach...").
audiotext .......................A message heard by a caller after selecting certain single digit options (i.e. "Our
mailing address is 110 Oak Street...").
automated attendant.........A function of Perfect Voice Answer in which callers are transferred to a User's
extension after entering his or her User ID.
I&M
voice messaging .............A function of Perfect Voice Answer in which messages are recorded for a User or
group of Users.
DTMF...........................The tone generated by a touchtone telephone when one of its keypad digits is
pressed.
?
default operator ..............The User to which a caller is transferred to if no selection is made from the main
greeting or whattodo.
distribution list ..............A group of Users to whom a message can be easily sent or forwarded by selecting a
single number.
Directory assistance..........Offers callers who do not know your User ID the option of "spelling out" your
name by pressing the telephone keys that correspond to your last name.
1

---

Perfect Voice Answer
INTRODUCTION


RELEASE TLE055
MODES OF OPERATION
Primary Attendant
When Perfect Voice Answer is configured as the primary attendant, a caller who dials your company's main
telephone number is answered by the Perfect Voice Answer system. The automated attendant function allows the
callers to enter a User ID and Perfect Voice Answer processes the call based upon the User ID entered.
Secondary Attendant
When Perfect Voice Answer is configured as the secondary attendant, a person answers a caller who dials your
company's main telephone number. However, if the caller dials a secondary or "back door" telephone number, or
if there is more call activity than the human attendant can handle, Perfect Voice Answer answers the call. The calls
are then processed just as if the Perfect Voice Answer were a primary attendant.
Voice Messaging
In this mode, a call is directed to Perfect Voice Answer, because the User is not available to take the call. Perfect
Voice Answer then records a message for the User. This is voice messaging.
WHAT Perfect Voice Answer CAN DO FOR CALLERS
Perfect Voice Answer can perform a number of tasks to enhance your company's telecommunications environment
for callers.
· Answer an outside call and transfer the caller to an extension within your company.
· Answer an outside call and provide information by playing caller-selected pre-recorded messages.
· Allow a caller to leave a message for a User if the User is not available.
· After a caller records a message, he or she is presented with options to send the message, review the
message, re-record the message, add to the message, or discard the message. The caller may also mark the
message urgent or private. Marking the message urgent places that message before other messages in the
destination User's mailbox. Marking the message private prevents the User from forwarding it to another
User.
· Allow a caller to select another User, in the event that the originally selected User is not available.
· If a caller is calling from a rotary dial telephone or does not know how to use the system, Perfect Voice
Answer can transfer the caller to an operator.
I&M
· If a caller does not know the extension (User ID) of the person he or she wishes to reach, he or she may
select the directory assistance option (9) and spell the name of the person, instead.
· Detect Fax tones and transfer to a fax machine.
· Detect TTY/TDD tones and transfer to a TTY machine.
?
2

---

Perfect Voice Answer
INTRODUCTION


RELEASE TLE055
WHAT Perfect Voice Answer CAN DO FOR USERS
Perfect Voice Answer offers a large number of features for Users.
· Allow a User to record a personal greeting that callers hear in the event that the User is not available to
answer their call.
· Inform a User that a new message has been left by lighting the message lamp on the User's telephone.
· Allow a User to listen to messages left by callers or other Users.
· If a message was not marked private, allow a User to forward it to another User (or group of Users). The
message can be forwarded with or without a prefix recording. The prefix might say something like,
"Joann, would you please take care the problem that Mark is describing in the following message."
· Allow a User to set up a list of other Users to whom a message can be easily sent or forwarded.
· If a User does not know the User ID of another User, he or she can select the directory assistance option
(9) and spell the name of the person, instead.
I&M
?
3

---

Perfect Voice Answer
INTRODUCTION


RELEASE TLE055


















. . . This page intentionally left blank . . .
I&M
?
4

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055

INSTALLATION
INSTALLATION OVERVIEW
The Perfect Voice Answer is a smaller version of Teleco's Perfect Voice. It is designed for easy, turnkey
installation. The Perfect Voice Answer does not use a keyboard, monitor, or laptop connection for system
operation. The minimal amount of programming required after installation is completed via the telephone dialpad.
The Perfect Voice Answer can be pre-configured as a 2-digit dialplan with 38 Normal Users (excluding the
operator) or a 3-digit dialplan with 80 Normal Users (excluding the operator). In addition, there are 50 pre-
configured Outside User IDs, and 6 single digit options, which may also be activated for audiotext and/or transfers.
This manual covers the installation, programming and usage of the Perfect Voice Answer system, as well as System
Administrator's duties. This document should be read in its entirety prior to installation. The installing technician
should be familiar with the telephone system programming and the changes that will be needed to enable the voice
mail ports for the Perfect Voice Answer.
The Perfect Voice Answer answers calls, plays the company greeting and offers options to callers. These options
may include entering an extension number, accessing Directory Assistance if the extension number is not known or
accessing some audiotext information. If a caller enters an extension number, the Perfect Voice Answer places the
caller on hold and dials the extension number of the called party. If the called party answers, the caller is connected.
If the called party is busy, does not answer or has Call Blocking set, the caller is prompted to leave a message, enter
another extension number, or press 0 for the operator.
When a caller leaves a message, the Perfect Voice Answer notifies the User of a new message by activating the
message lamp on the User's telephone. When the User has accessed all new messages, the Perfect Voice Answer
extinguishes the message lamp on the User's telephone.
Normal Users are those individuals who have a physical extension number on the telephone system that directly
corresponds to their User ID, or mailbox, on the Perfect Voice Answer system. If the called extension number is
busy or does not answer, the caller is prompted to leave a message, enter another extension number or press 0 to
reach the operator.
Outside Mailbox Users are those individuals who do not have a physical extension number on the telephone
system but who do have a mailbox on the Perfect Voice Answer system. When a caller enters an Outside User ID,
Perfect Voice Answer immediately plays the personal greeting for the mailbox and allows the caller to leave a
I&M
message or dial another extension.
An Audiotext Mailbox is not associated with a specific telephone extension and does not take messages. Instead, it
plays a pre-recorded greeting that provides information to callers. The information could be anything the company
would like callers to have but does not necessarily need a person to say. Audiotext boxes are useful in playing
information to callers such as the company address, fax number, business hours and general information.
?
Two Auto-Detect Users are pre-defined (990=fax extension, 991=TDD extension).
Single Digit Users available are 1, 2, 3, 4, 5, and 6. These Users may also be defined as audiotext boxes and/or
transfer boxes.
The Normal User and Outside Mailbox User IDs may be two, three, or four digit numbers.


The pre-defined system codes are as follows:
· System Access code: 7
· Hang-up, or Endcall code: 998
· Direct to take a Message: 997
· Direct to Personal Greeting: 8
· Directory Assistance: 9

5

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055

INSTALLING PERFECT VOICE ANSWER
To install Perfect Voice Answer, you must complete the following steps:
· Inspect and unpack the system
· Connect the AC Power Adapter
· Load batteries
· Connect the telephone system
· Placement of the system
· Program the telephone system
· Set Date and Time
· Select the Telephone System
· Select the Dialplan
· Record the system greetings and whattodos
· Set Business Hours
· Set Single Digit Options
· Perform Training
INSPECT AND UNPACK THE SYSTEM
Make sure none of the shipping containers were damaged during shipment. Do not open any damaged shipping
containers. Contact your shipping agent for appropriate claims.
With your Perfect Voice Answer system, you should receive the following.
· Main system unit with Perfect Voice Answer software already installed
· Quick Reference cards
· User Guides
· Installation and Maintenance Manual on electronic media
· AC power cable for the main system unit

WARNING: Do not open the main system unit. There are no serviceable parts inside and
your warranty is voided if the unit is opened.
I&M
CONNECT THE AC POWER ADAPTER
The use of an uninterruptable power source (UPS) is strongly recommended. The batteries in the system do not
operate the system during a power failure. The UPS significantly increases the life expectancy of electronic
equipment. The UPS should be supplied by a properly grounded, isolated circuit.
Be sure there is no other equipment using the same circuit, especially vending machines, microwave ovens, laser
?
printers, fax machines, copiers, or other devices that can draw a lot of current. This applies even if a UPS will be
used. An exception applies for the telephone system. If possible, make sure the telephone system uses the same
properly grounded, isolated power circuit.
Secure the AC power adapter. The appropriate connection point should be clearly labeled at the back of the system.
Do not power up the system until the AC power adapter is securely and properly connected.

The following connections should be noted.

Device
Connection Point(s)
AC power adapter
Corresponding connection on the back of the
system at the power supply

surge-protected AC power source (UPS
recommended)
6

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055

LOAD BATTERIES
You must have 6 AA batteries for the Perfect Voice Answer system to function properly. They must be placed in
the battery pack in the battery comp artment before the system is installed. It is a good idea to replace the batteries
once every year. The batteries may be replaced while the system is running.*
The Perfect Voice Answer system will not operate without the AC power.
The batteries protect the configuration and messages for a maximum of 72 hours when the AC power is not
connected. Be sure to remove the batteries before shipping the unit.
All Users receive the following message when the batteries are low or not functioning:
" . . . 3 beeps . . . System batteries not functioning."

*NOTE: Be very careful when replacing the batteries as not to pull the power cord.

WARNING

If AC power is disconnected and the batteries are not functioning, the system will
automatically RESET to the OUT-OF-BOX configuration. In other words, all local
configuration information, personal greetings, names, and messages will be lost.
I&M
?
7

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055

CONNECT THE TELEPHONE SYSTEM
Analog extension modular jacks (RJ-11 type), capable of supporting single line telephone sets should be installed
within 2 feet of Perfect Voice Answer. One single line extension is required for each Perfect Voice Answer port.
Label each extension jack clearly with its physical extension number.
Note that the RJ-11 patch cords do not have to be connected before powering up the system; they can be connected
or disconnected at any time.

The following connections should be noted.

Complete telephone system connections by
plugging the RJ-11 patch cords into their
corresponding RJ-11 jacks on the back of the
unit. The jacks are arranged in sequence with

lowest line (port) number starting at the right. Line: 4 3 2 1
Note that you must supply your own 2-
conductor RJ-11 patch cords.


Line Settings:
· Line 1: Rcpt + Remote (Incoming calls only). This port is shared between Receptionist and the Remote
Access Modem (see Appendix). Allows Receptionist to directly pass the call to Remote Access. After
terminating a call, control of the port returns to Receptionist.

· Line 2: Rcpt + Notify + AMIS (Incoming and outgoing calls). This port is shared between Receptionist,
Notify, and AMIS. This port is responsible for all notification including pagers and message waiting
lights. After terminating an outbound call, control of the port returns to Receptionist.

I&M
· Line 3: Rcpt Only (Incoming calls only).

· Line 4: Rcpt Only (Incoming calls only).

?
8

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055
PLACEMENT OF THE SYSTEM
The Perfect Voice Answer system may be placed on any sturdy, flat surface, or it can be wall-mounted using the
screw slots located on the bottom of the unit. The wall-mount is preferred. Do not "temporarily" place the system
somewhere it should not be. For example, Perfect Voice Answer should never be placed on top of an air
conditioning unit, filing cabinet, or cardboard box.

Wall Mount: The unit must be oriented with ventilation slots on top and bottom, battery case on the lower side.
(The screw slots only allow one orientation.) Locate the unit so that the LEDs are not blocked from view.
As with any electronic equipment, the system's environment should be near room temperature, with no strong
fluctuations in temperature or humidity and well ventilated. Dust can also be a problem, especially on sites where
there is construction activity in the same area. If this is the case, remove Perfect Voice Answer and clean the area
before reinstalling.
Radio frequency interference (RFI) is rarely a problem, but has been known to damage electronic equipment. Be
sure the system is not placed near any strong sources of RFI, especially power transformers or radio transmitting
equipment.

NOTE: Make sure there is two inches of free space all around the unit to ensure adequate ventilation.
I&M
?
9

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055
SET THE SYSTEM DATE & SYSTEM TIME
The system date and time must be set for the system to operate properly. If the system date and time is not set or
the system has been reset, the following message plays: "The current system date is invalid."
Perform the following steps to set the system date and time.


Press Intercom and call the Perfect Voice

Answer system.
Thank you for calling. If you have a
touch-tone phone . . .
Enter System Access Code: u
Enter User ID: o p p
System Administrator Menu:
Enter the Password for User 900.*
For the Current Date and Time,
press 1. To Change the System
Time, press 2 ....
Press q to review the current date and
time.
I&M
If satisfied
Press w to
Press e to
with the Date
change the
change the
?
and Time,
current Time.
current Date.
press p to
return to the
Whattodo.
Enter in the
Enter in the
new Time.
new Date.


24-hour format
YYMMDD
*For security reasons, it is
important that you change the
password. You may change
When satisfied with the Time and Date, press p
the password in User Setup.
to return to the Whattodo.

10

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055

SELECTING THE TELEPHONE SYSTEM TYPE
The first time the Perfect Voice Answer system is turned on, you will need to set the correct telephone system type
for this installation. Refer to Table A for the list of telephone system types and appropriate options that may be
selected.
Table A
Option
Confirmation
Telephone System Description
Message
Message
Integration
Number
Code
Light On
Light Off
Code
Code
1
9016
Teleco UST-1016, 1056, 1096 DK
63 +
64 +
DTMF
Toshiba DK 16, 56, 96
extension extension
2
9024
Teleco UST-1014,1024, 1040,
#63 +
#64 +
DTMF
1040i, 1280, 1424, 1424i DK
extension extension
Toshiba DK 14, 16e, 40, 40i 280,
424, 424i
3
9424
Teleco UST-1040, 1040i, 1280,
SMDI
SMDI
SMDI
1424, 1424i DK
(Rel. 3.X or
(Rel. 3.X or
(Rel. 3.X or
Toshiba DK 40, 40i, 280, 424, 424i
greater)
greater)
greater)
4
9008
Teleco UST 1008 DK
63 +
64 +
DTMF
Toshiba DK 8
extension extension
5
7227
Partner ACS
--
--
DTMF
6
6677
Merlin Legend
--
--
DTMF


Press Intercom and call the Perfect

Voice Answer system.
Thank you for calling. If you have a

touch-tone phone . . .


Dial o q e


I&M
(NOTE: If the telephone system has

been programmed, you may need to

press * * to cancel auto-login

before dialing 913.)

?

Enter the appropriate telephone system

Option Number from Table A.



Enter the appropriate Confirmation
Code from Table A. Press # when

finished.



"Please wait."
*WARNING: Perfect Voice Answer reboots

(Then you hear several tones)
immediately after the telephone system type
is selected. Allow several minutes for the

system to boot before moving on to dialplan

Hang up and wait for the system to
configuration. Refer to Appendix B for the
light pattern that occurs while the system is
reboot.*
booting.

11

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055

SELECTING A PRE-CONFIGURED DIALPLAN
It is important to pay close attention when selecting a dialplan. Be absolutely certain of the dialplan you want
before you begin this step. It is strongly recommended to use the 2 digit or 3 digit pre-configured dialplans on all
Teleco, Toshiba, and Lucent telephone systems as they have been tailored for these systems. Table B illustrates the
dialplans available. If you wish to create a custom dial plan, refer to "Appendix D: Create a Custom Dial Plan".
NOTE: Once a Perfect Voice Answer pre-configured dialplan has been selected, it is not possible to select a
different pre-configured dialplan without performing a new installation. A full power-down without batteries is
required to change the dialplan. All local configuration information, personal greetings, names, and messages will
be lost. You may, however, add to the dialplan using the custom dialplan option (see "Appendix D: Create a
Custom Dial Plan"). Single Digit Users may be configured as audiotext or additional Audiotext Users may be
added using Appendix D.
Table B
Telephone System
Option
Confirmation
Dialplan
Normal
Outside
Type
Number
Code
Description
Users
Users
Teleco/Toshiba
1
2002
2 ­ digit
10-47
600 ­ 649
Teleco/Toshiba
2
3003
3 ­ digit
200-279
600 ­ 649
Lucent
5
6006
2 ­ digit
10 ­ 58
600 ­ 649
Lucent
6
7007
3 ­ digit
100 ­163
600 ­ 649


Press Intercom and call the Perfect

Voice Answer system.

Thank you for calling. If you have a
touch-tone phone . . .


Dial o q w

I&M

(NOTE: If the telephone system has

been programmed, press * *

to cancel auto-login before dialing 912.)


?
Enter the pre-configured dialplan Option

Number from Table B.

Enter the appropriate confirmation code
from Table B. Press # when
finished.
"Please wait."
(Then you hear several tones)
You are placed at the main greeting.
Hang up.

12

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055
PROGRAM THE TELEPHONE SYSTEM
The telephone system programming should be completed in two stages. In the first stage, the extensions for the
Perfect Voice Answer are programmed. The second stage of changes is not performed until the Perfect Voice
Answer has been fully programmed and all training is complete. This stage, often referred to as the cutover, is
where you actually route and forward calls to the Perfect Voice Answer.
Refer to Appendix A for appropriate telephone system programming information.
I&M
?

13

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055

RECORD SYSTEM GREETINGS AND WHATTODOS
Customized greeting and whattodo for open and closed mode operation should be recorded during the installation
process.*
The first prompt a caller hears when reaching the Perfect Voice Answer is the greeting. The open greeting is
recorded in the personal greeting of User 901. The closed greeting is recorded in the personal greeting of User 903.
This prompt is heard only once during a call. The greeting should welcome the caller and, like a human operator,
confirm that the caller has reached the correct number.


"Thank you for calling ABC Company."
The greeting should also contain any additional information the caller should hear only once.


"Thank you for calling ABC Company. Our office is currently closed."
Immediately following the greeting, Perfect Voice Answer plays the whattodo. The open whattodo is recorded in
the personal greeting for User 902. The closed whattodo is recorded in the personal greeting of User 904. The
whattodo informs the caller "what-to-do", or gives the caller options.


"If you know the extension number of the person you wish to reach, please enter it


now. For directory assistance, press 9 or hold for assistance."
If single digit options are used, they should be included as part of the whattodo. There are several states during the
duration of a call in which the caller is brought back to the whattodo.
· After leaving a message
· After entering an invalid selection or extension number
· After pressing 0 to exit from User mode
· After listening to an audiotext message
When writing the script for the whattodo, three things should be kept in mind:
1. The whattodo is played immediately after the greeting, so the transition between the greeting and whattodo
should flow smoothly.
2. Callers may eventually come back to the whattodo, so the whattodo must make sense without being
prefaced by the greeting.
3. It is tempting to offer the caller as many options as possible. However, most callers only want one thing.
I&M
That is to talk to someone. Give the caller no more than three or four options in the whattodo.
Refer to the System Greeting Scripts worksheet to record the greeting and whattodo for both open and closed
modes. All recordings should be made from a quiet environment.

*If you are familiar with how Perfect Voice Answer greetings work, you may skip to "Recording System
?
Greetings" on page 16.

14

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055
SYSTEM GREETING SCRIPTS
Description Written Script
Open























greeting























(901)

Open























whattodo























(902)






























































































Closed























greeting























(903)

Closed























whattodo























(904)






























































































I&M
PRE-DEFINED USERS FOR GREETINGS AND WHATTODOS
Perfect Voice Answer comes pre-configured with some special User IDs that provide an easy and secured way of
recording custom speech for the system. These special User IDs are:
· 901 open greeting
?
· 902 open whattodo
· 903 closed greeting
· 904 closed whattodo





15

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055
RECORDING SYSTEM GREETINGS
The process of recording of the greeting and whattodo for open and closed mode is the same as recording a
personal greeting in a mailbox, only the User ID and password are different. Perform the following steps for User
IDs 901, 902, 903, and 904 to record the greetings and whattodos.

Press Intercom and call the Perfect
Voice Answer system.

Thank you for calling. If you have a
touch-tone phone . . .

Enter System Access Code u

Enter User ID: o p q


Enter the password for User ID 901.
Call Management Menu
To play current personal greeting,
press 1 ...

Press t to record current personal

greeting.
Record personal greeting number one.

Record personal greeting number one

for User ID 901.
Call Management Menu
To play current personal greeting,

press 1....
I&M
Press q to review the recording.


?

If you are not satisfied
If you are satisfied
with the recording,
with the recording,

press t to record
press p to return
it again.
to the whattodo.

NOTE: To activate a new open greeting and whattodo see "Manually selecting
Open and Closed mode".



16

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055
MANUALLY SELECT THE OPEN OR CLOSED MODE
Once the greeting and whattodo for open and closed mode have been recorded, the new recordings may be
activated immediately using the following procedure for manually selecting open or closed mode. Otherwise, the
new recordings will play at their regularly scheduled time.


Press Intercom and call the Perfect
Voice Answer system.
Thank you for calling. If you have a
touch-tone phone . . .
Enter o q p
Press q for Open or Closed mode.
To place the system in open mode,
press 1. To place the system in
closed mode, press 2.
To place in open mode, press q ,
or
To place in closed mode, press w .

You have selected (open or closed).
If this is correct, press 1. If this is
not correct, press 2.
If not correct, press w .
If correct, press q .
To cancel, press * . I&M
Please wait while your
changes are processed.
Beeps..... No Changes ?
Beeps..... Changes are
complete.

17

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055

SETTING THE BUSINESS HOURS
Perfect Voice Answer automatically schedules events to run on specific days of the week at specific times. You
may activate an event which places the system in open mode during normal hours of operation (plays the open
greeting and whattodo) and another event which places the system in closed mode for after hours operation (plays
the closed greeting and whattodo). Refer to the worksheet below while activating open and closed modes.

NOTE: If you plan to use the same greeting/whattodo 24 hours a day, no
adjustments should be made to the scheduler.


Day
Open time for open greeting to play
Closed time for closed greeting to play
1
Monday


2
Tuesday


3
Wednesday


4
Thursday


5
Friday


6
Saturday


7
Sunday


8
Weekdays -


Mon-Fri



I&M
?

18

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055

To set the business hours:

Press Intercom and call the Perfect
Voice Answer system.
Thank you for calling. If you have a
touch-tone phone . . .
Enter o q p
Press w for Schedule.
Enter the weekday number you wish
to modify...
Enter the appropriate day number, using
1 for Monday, 2 for Tuesday, etc. or
8 for Weekdays
To change the open time, press q ,
or
To change the close time, press w .

Please enter the hour to open/close.
Enter the hour from 0 to 23.
Please enter the minute to open/close.
I&M
Enter the minute from 0 to 59.
The event change you have requested is ...
If this is correct, press 1. If this is not correct,
press 2. To cancel, press the star key.
?
To accept the event change, pressq
.
To make these changes effective, press 1. To add
more changes, press 2. To cancel all changes
press the star key.
To make additional
To make these
To cancel all
changes to this
changes effective,
changes, press*
event, pressw .
pressq .
.
You will hear beeps
You are placed at
then "Done".
the whattodo.

19

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055



SETTING UP SINGLE DIGIT USERS
Single Digit User IDs 1 through 6 may be set up to transfer callers to another extension (Transfer-Only) or play an
audiotext message to callers (Audiotext). A Single Digit User ID may be set up to both transfer to an extension and
play audiotext. However, only one of these functions will be active at a time, depending on the call blocking status
of the User ID (See "Single Digit Departmental Login").
SETTING UP TRANSFER-ONLY SINGLE DIGIT USERS
Follow these steps to set up Transfer-Only Single Digit Users.


Press intercom and call the Perfect Voice

Answer system.



Enter System Access Code: u


Enter Single Digit User ID (1-6).



Enter Password for Single Digit User ID.*



Press t for User Setup.



Press i to Change Extension
I&M


Enter the Extension Number.** Press

# When Finished.

?


Press p to return to the whattodo.


*For security reasons, it is important to change the password. You may change the password in User Setup.

**HINT: To remove the extension number, repeat the above steps. When prompted to enter the extension number,
simply press pound without entering an extension.

NOTE: When you enter an extension number for a Transfer-Only Single Digit User, you automatically de-activate
Call Blocking. The Call Blocking option then can be heard in Call Management.


20

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055
SETTING UP SINGLE DIGIT AUDIOTEXT USERS
Follow these steps to set up Single Digit Audiotext Users.


Press intercom and call the Perfect Voice

Answer system.



Enter System Access Code: u



Enter Single Digit User ID (1-6).


Enter Password for Single Digit User ID.*



Press w for Call Management.



Press t to Record Audiotext



Record Audiotext Message.

Press # When Finished.


I&M

Press q to Listen to the Audiotext

Message.


?

Press p to return to the whattodo.


NOTE: If you have entered an extension number in User Setup for a Single Digit Audiotext User, the call blocking
feature is activated. You may now toggle this Single Digit User between Audiotext and Transfer Only. If you have
no plans of transferring with this User ID and you do not want to hear the call blocking option, remove the
extension. (See "Setting Up Transfer Only Single Digit Users".)
*For security reasons, it is important to change the password. You may change the password in User Setup.

21

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055
SINGLE DIGIT DEPARTMENTAL LOGIN
You may log a department "In" or "Out" with Single Digit Users. To implement, you should enter an extension for
the Single Digit User (See "Setting up Transfer Only Single Digit Users) and record an audiotext message for the
same Single Digit User (See "Setting Up Single Digit Audiotext Users"). With single digit departmental login,
anyone in the department may log the department in or out. When the department is logged out, a custom recording
(audiotext message) plays informing callers when they will be back or what options they have available to them.
Logging in or out is controlled by toggling the call blocking setting of the Single Digit User.

For example, you may set up Single Digit User 2 to transfer to the Customer Service department at extension 205.
In addition, you record an audiotext message for Single Digit User 2 that informs callers of Customer Service hours
or other available options. When the Customer Service department is logged in (call blocking disabled for Single
Digit User 2), the call is transferred to extension 205. When the Customer Service department is logged out (call
blocking enabled for Single Digit User 2), callers hear the audiotext message.

Call Blocking
Department Status
Single Digit User Action
Setting
Off
Logged In
"Transfer Only" ­ Call transfers to the
extension.
Enabled
Logged Out
"Audiotext" ­ Audiotext message plays until the
department is logged back in.

To Log the Department In or Out:


Press intercom and call the Perfect Voice

Answer system.


Enter System Access Code: u

I&M


Enter Single Digit User ID (1-6).


Enter Password for Single Digit User ID.*

?


Press w for Call Management.

Press w to Log in or Out.

(You are toggling the Call Blocking

Status--Disable to Log in or Enable to

Log Out.)

Press p to return to the whattodo.

*For security reasons, it is important to change the password. You may change the password in User Setup.

22

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055

CONFIGURE AUTO-TRANSFER TO FAX EXTENSION
Perform the following steps to configure Perfect Voice Answer to automatically transfer to a fax extension when
fax tone is detected.


Press intercom and call the Perfect Voice Answer system.



Enter System Access Code: u



Dial o o p .



Enter Password for User ID 990.


Press t for User Setup.



Press i to Change the Extension Number.



Enter Fax Extension. When finished, press # .

I&M
Press p to return to the whattodo.
?

23

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055

CONFIGURE AUTO-TRANSFER TO TDD EQUIPMENT
Perform the following steps to configure Perfect Voice Answer to automatically transfer to TDD equipment when
TDD tones are detected.


Press intercom and call the Perfect Voice Answer system.



Enter System Access Code: u



Dial o o q .



Enter Password for User ID 991.


Press t for User Setup.



Press i to Change the Extension Number.



Enter TDD Extension. When finished, press # .

I&M
Press p to return to the whattodo.
?

24

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055

CONFIGURING THE DEFAULT OPERATOR
The default Operator for Perfect Voice Answer is User ID 0. Whether a caller dials 0 or does not dial anything
from the main greeting he or she is directed to the extension programmed for User ID 0. Perfect Voice Answer is
pre-programmed with the extension 0 for User ID 0.
To change this, perform the following step:

PROGRAMMING THE DEFAULT OPERATOR'S EXTENSION

Press intercom and call the Perfect Voice Answer system.



Enter System Access Code: u



Enter User ID: p .



Enter Password for User ID 0.



Presso to Back out of Message Management.



Presst for User Setup.


I&M
Pressi to change the Extension Number.
Enter Extension. When finished, press # .
?
Press p to return to the whattodo.

25

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055

CONFIGURING THE SYSTEM FOR SMDI
To enable SMDI integration you must first follow the steps in "Selecting the Telephone System Type" and select
option 3. This step involves mapping the extension numbers Perfect Voice Answer is plugged into. Fill in the
extension numbers to their corresponding LINE below.
LINE 1 _____
LINE 2 _____
LINE 3 _____
LINE 4 _____



Press Intercom and call the Perfect

Voice Answer system.



Dial o q o


Enter Confirmation Code:

t i y u

One...


Enter first extension. Press # when

finished.

Two...

Enter next extension. Press #

when finished.


Three...

Enter next extension. Press #

when finished.
I&M

Four...


Enter next extension. Press #

when finished.

?

You have selected .... (Extensions are read back in

order)

"nnn" Beep "nnn" Beep "nnn" Beep "nnn" Beep

If this is correct, press 1. If this is not correct, press 2.

To cancel, press star.



Press w
Press q
Press *

if not correct.
if correct.
to cancel.


NOTE: If this is less than a 4 port system you may simply press # for the lines not in use.

26

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055

TRAINING
CONSOLE OPERATOR TRAINING
The console operator plays a crucial role in many telecommunications environments. The console operator should
be comfortable with performing the following tasks.
· Transfer a caller to Perfect Voice Answer (main greeting).
· Transfer a caller to a User's message box using 997.
· Transfer a caller to a User's personal greeting using 8.
· Explain the basic operation of the system to a caller (i.e. "...enter the person's extension...")
SYSTEM ADMINISTRATOR TRAINING
The System Administrator should understand at least the basics of how Perfect Voice Answer operates. Familiarize
the System Administrator with all features available to Users. Have the System Administrator carefully review the
System Administration section of this guide and answer any questions the System Adminis trator may have.
The System Administrator is often your primary on-site contact. It is very important to get this person comfortable
with not only the administration of the system, but its usage as well. Users look to the System Administrator as the
person who knows the system's features and capabilities. If the System Administrator is not comfortable with the
system, your organization will end up fielding many more questions from the site than necessary. This ultimately
can lead to a dependence of site personnel on your organization to perform basic System Administrator tasks.
The System Administrator should be comfortable with performing the following tasks.
· Reset a User who is no longer on the system
· Reset the password for a User
· Record personal greeting for audiotext announcement
· Record system greeting
· Record system whattodo
· Place the system in open/closed mode
· Set Schedule
I&M
?

27

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055
USER TRAINING
The User is the most important person on every site. An untrained User community results in dissatisfaction and
frustration with the system. This, in turn, can lead to serious political problems with getting the system accepted.
Since acceptance of the system, especially in the early stages of an installation is critical to its success, proper
training of the User commu nity can be just as, if not more important than, the technical aspects of the installation.
The system should be fully functional, but not yet on-line during the training period. Ideally, Users are allowed to
work with the system's capabilities (sending messages, recording personal greetings, etc.) for a few days after
training and before the final cutover.
Although most Users complete Quick Setup, which guides them through the process of setting up their message
box, all Users should be able to perform the following tasks manually:
· Select a personal greeting.
· Record a personal greeting.
· Listen to messages.
· Delete messages.
· Forward a message to another User.
· Send a message to another User.
· Setup pager notification.

I&M
?

28

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055

PAGER NOTIFICATION
Pager notification may be activated for any User or Outside User ID on the Perfect Voice Answer system. If
pager notification is active, the User's pager is activated for every new message every day, twenty-four hours a
day. The User may activate and deactivate pager notification from within their User mailbox. When the User
receives a new message, 9's will appear on the pager display. This is the notification that there are messages in
his or her Perfect Voice Answer mailbox.

To activate/deactivate Pager Notification:

Log in to Mailbox.



Press o to back out of the Message
Management Menu and go to the Main

Menu.


Press r for Notify Management.



q w e r o

p Notification Enable Pager Block all Change Return to
Log

Status Notification Notification Notification Main Menu Out

I&M
Enter 7/10 digit

local pager

number. *


?


*NOTE: The pager number must be local. It is not necessary to place a 9 (Trunk Access Code) in the notification
dialstring.

29

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055
NOTIFICATION CYCLE
Moments after a message is left, the pager is called. If the User does not call in to pick up the new message, the
pager will be called approximately 10 minutes from the initial attempt. The delay between attempts increases the
longer the message goes un-retrieved. The delay continues, adding 10 minutes to each attempt, not to exceed 1
hour between attempts. The table below contains an example of the paging cycle for an un-retrieved message left
at 9:00 AM.


Attempt
Accumulated Delay
Example
First
No delay
9:00 AM
Second
10 Minutes
9:10 AM
Third
20 Minutes
9:30 AM
Fourth
30 Minutes
10:00 AM
Fifth
40 Minutes
10:40 AM
Sixth
50 Minutes
11:30 AM
Seventh
60 Minutes
12:30 PM
Eighth
60 Minutes
1:30 PM
Ninth
60 Minutes
2:30 PM
Tenth
60 Minutes
3:30 PM


Note: All notification attempt schedules reset upon receipt of each new message. For this reason if you receive a
new message every 5 minutes, your pager will go off every 5 minutes for each new message.
I&M
?

30

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055

FINAL CUTOVER
After Perfect Voice Answer and the telephone system are fully configured and all parties are familiar with the
system, the final cutover can be performed. During this step, CO line calls may be routed to Perfect Voice Answer
and User stations may be call-forwarded in a busy/ring-no-answer state to Perfect Voice Answer.
Users' telephones should be forwarded to the Perfect Voice Answer system for internal coverage on busy/ring-no-
answer. Any internal User who calls an extension that is busy/ring-no-answer will be forwarded to that User's
message box.
You should stay in close contact with the site during this crucial period so that anything that was overlooked during
the installation can be quickly taken care of. The console operator is an especially good source of information about
how the system is functioning and how well the caller community is accepting it.

I&M
?

31

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055

TROUBLESHOOTING

Symptom: The auto-attendant will not answer
v Determine if there is a bad port:
From an internal station, call each port individually and note which one(s) are not answering.
Ø If no ports answer:
a) Verify the system has power and has booted. (See "Appendix B: Light Codes When
System is Booted")
b) Verify the ports have a pulse. Each port should blink every five seconds when idle.
Ø If some ports do not answer, plug in a single line telephone (POTS) to the line(s) that do not
answer and call them:
a) If the single line phone rings and is able to take the call, you have a bad port on Perfect
Voice Answer.
b) If the single line phone does not ring, you have a bad port on the switch.
Ø If all ports answer:
a) The hunt group is not working properly.
b) Users stations are not forwarded properly.
c) The trunks are not ringing into the Perfect Voice Answer hunt group properly.
Ø If the last 2 ports do not answer:
a) Verify the system is a 4 port system. (See "Appendix B: Light Codes When System is
Booted")

Symptom: Pager notification is not functioning
v Verify the paging service is working:
The first and easiest thing to check is that the paging service is working properly. Simply dial the pager number
and enter in several 9s because that is what the system is attempting to do.

v Verify programming in the User ID having trouble:
When testing the User ID experiencing trouble, you always want to start with an empty mailbox. Delete all
messages in the mailbox. Call back and leave the User a message.
Ø If the User ID does not give you the option to leave a message:
I&M
a) The User must go through quick setup, or
b) The mailbox is full, or
c) The system if full and unable to take anymore messages.
Ø If you are able to leave a message, log in to the User ID and verify the notify status:
a) Is Notification enabled for the User?
b) Is the notification number correct?
?
c) Make sure the notification number does not contain the 9 for outside line access.

v Determine trunk access is working:
From Line 2 the system always dials 9 to gain trunk access. You must verify this is working properly.
Using a single line telephone on Line 2, go off hook and dial 9:
Ø If no outside dialtone is detected:
a) The trunk access code programmed in the telephone system is something other than 9.
b) The extension Line 2 is plugged into has not been given trunk access privileges.
c) There is a problem with one or more of the trunks in the trunk group.
Ø If dialtone is detected:
a) Verify User setting (above).
b) Line 2 may be busy processing calls and has not been given enough time to seize the line
and dial the pager.


32

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055

Symptom: Calls forwarded to voicemail go the main greeting rather than personal greeting
Ø If the caller hears the main greeting:
a) Verify the User ID exists by trying to log in to it.
b) Verify the integration is being sent by listening on the line with a digit grabber or test set
to determine the telephone system is sending the integration string (DTMF integration).
Ø If caller hears several rings followed by the main greeting on an SMDI configuration, SMDI link
is not working:
a) Check Cabling.
b) Verify telephone system programming.
c) Re-select telephone system type (see "Select the Telephone System Type").


Symptom: The auto-attendant will not successfully transfer calls.
v Determine if the telephone system is capable of transferring calls:
Attempt the transfer with a single line phone on the same line the auto-attendant is using. Verify which
port on the auto attendant is not transferring calls.
Ø If the transfer works, there is a bad port on the system.
Ø If the transfer does not work:
a) The port on the telephone system may not be configured to allow transfers.
b) The port on the telephone system may be bad.
Some telephone systems do not support station to station transfers. In this case, only outside callers can take
advantage of the auto-attendant.
I&M
?

33

---

Perfect Voice Answer
INSTALLATION


RELEASE TLE055


















. . . This page intentionally left blank . . .
I&M
?

34

---

Perfect Voice Answer
SYSTEM ADMINISTRATION


RELEASE TLE055

SYSTEM ADMINISTRATION
BEFORE YOU BEGIN
As the System Administrator, you play a key role in the every day operation of Perfect Voice Answer. It is
important that you understand at least the basics of how Perfect Voice Answer operates. You should be familiar
with all features available to Users. Completely understand the User Guide before covering the material in this
manual.
BASIC SYSTEM MAINTENANCE
As mentioned above, the System Administrator performs a key role in the operation of Perfect Voice Answer.
Following are some examples of your basic duties as a System Administrator.
· Record the main system greeting and whattodo.
· Record any audiotext announcement.
· Train Users.
These procedures along with many others that you may need to perform are documented in step-by-step detail later
in this manual.
QUESTIONS AND ANSWERS
As the System Administrator, you are responsible for answering questions from Users. You should have a relatively
good working knowledge of how the system operates. You will also help new or inexperienced Users become
accustomed to using the system. Even if you don't immediately have an answer to someone's question, you can
easily get the answer from the Perfect Voice Answer documentation, your vendor's technical personnel and your
own experience with the system.
USER TRAINING
Although Quick Setup takes most Users through the process of setting up their mailbox, all Users should be able to
perform at least the following tasks in order to benefit from the system. As the System Administrator, you also
I&M
need to be able to perform these tasks in order to best train your new personnel.
· Select a personal greeting.
· Record a personal greeting.
· Listen to messages.
· Delete messages.
?
· Forward a message to another User.
· Send a message to another User.

35

---

Perfect Voice Answer
SYSTEM ADMINISTRATION


RELEASE TLE055
PROBLEM REPORTING
In the event that a User or caller reports a problem with the system, you and/or the vendor's technical personnel
work to determine the cause of, and solution to the problem. The cause of a problem may be one or more of the
following.
· User error
· Insufficient training
· Incorrect system configuration
· Faulty hardware
· Faulty software
The System Administrator plays a central role in separating those issues that can be addressed within the
organization (i.e. training, User error, etc.) and those issues that can be addressed by the vendor's technical
personnel. Some problems, especially those experienced just after the system is installed, can only be resolved
through cooperation between both parties, the vendor and your company.

HARDWARE: BATTERIES
You must have 6 AA batteries for the Perfect Voice Answer system to function properly. They must be placed in
the battery pack in the battery compartment before the system is installed. It is a good idea to replace the batteries
once every year. The batteries may be replaced while the system is running.*
The Perfect Voice Answer system will not operate without the AC power.
The batteries protect the configuration and messages for a maximum of 72 hours when the AC power is not
connected. Be sure to remove the batteries before shipping the unit.
All Users receive the following message when the batteries are low or not functioning:
" . . . 3 beeps . . . System batteries not functioning."

*NOTE: Be very careful when replacing the batteries as not to pull the power cord.

I&M
WARNING

If AC power is disconnected and the batteries are not functioning, the system will
automatically RESET to the OUT-OF-BOX configuration. In other words, all local
configuration information, personal greetings, names, and messages will be lost.
?

36

---

Perfect Voice Answer
SYSTEM ADMINISTRATION


RELEASE TLE055

SYSTEM ADMINISTRATOR MENU
User ID 900 is the only User with administrative privileges. Below are the available options from the System
Administrator menu:
q PLAY THE CURRENT DATE AND TIME

This option plays the current date and time of the system.
w CHANGE SYSTEM TIME

This option allows the System Administrator to change the time on the system.
e CHANGE SYSTEM DATE

This option allows the System Administrator to change the system date.
r RESET A PASSWORD

This option allows the System Administrator to change a User's password to the default password.
t ACTIVATE/DISABLE USERS
This option allows the System Administrator to disable a User from the dialplan or reactivate a disabled
User.
y RESET USER ID
This option enables the System Administrator to reset a User ID. The User's password, name, personal
greetings, messages, and mailbox options will be reset.
u AVAILABLE RECORDING SPACE

This option tells the System Administrator how much recording space is available.
i NETWORK ADMINISTRATION

This option prompts the System Administrator to record names for AMIS network sites.
o RETURN TO USER MENU

This option returns the System Administrator to the User menu.
p
I&M
LOG OUT
This option logs the System Administrator out and returns him/her to the main system greeting.
* REPLAY MENU OPTIONS
?
TO ACCESS THE SYSTEM ADMINISTRATOR MENU
Press intercom and call the

Perfect Voice Answer system.

Enter System Access Code: u

Enter User ID: o p p


Enter the password for User ID 900.*
*For security reasons, it is important to change the password. You may change the password in User Setup.

37

---

Perfect Voice Answer
SYSTEM ADMINISTRATION


RELEASE TLE055

USERS ON THE PERFECT VOICE ANSWER SYSTEM
All Users must complete Quick Setup before they can receive messages. New messages will be purged after 2
weeks if not listened to. Saved messages will be purged 2 weeks after the day they were saved.
NOTE: Due to limited disk space, the maximum number of mailboxes allowed on the Perfect Voice Answer
system is approximately 300.
NORMAL USERS
The Normal Type of User is the most common type of User on the system. A User of this type is associated with
each person in your company who has a physical extension number on your telephone system. That extension
number directly corresponds to their User ID, or mailbox number, on the Perfect Voice Answer system.
If your Perfect Voice Answer system is a primary attendant, a caller hears your main company greeting and
whattodo when the system answers. When a caller enters a User's extension number, Perfect Voice Answer places
the caller on hold and dials the User's extension number. Perfect Voice Answer then listens for a ring signal. If the
User does not answer the ringing phone, Perfect Voice Answer returns to the caller and plays the User's personal
greeting. The caller may then leave a message, enter another extension number, or press 0 to reach the operator.
If the caller chooses to leave a message, Perfect Voice Answer records the message and turns the message light on
at the User's extension. When a User accesses their mailbox, Perfect Voice Answer turns the message light off on
the extension.
· 2 personal greetings, 20 seconds in length
· 25 messages at 120 seconds in length
· User mode starting menu is the Message Management Menu
· Pager notification and message waiting light

OUTSIDE USERS
The Outside Users are individuals in your company who do not have a physical extension number on the telephone
system, but need voice messaging service. The Outside User boxes function just like those of the normal User.
The only difference is that, since there is no telephone to transfer the caller to, Perfect Voice Answer immediately
I&M
plays the personal greeting for this type of mailbox as soon as the caller enters an Outside User ID.
Since Outside Users do not have physical extension numbers on the telephone system, it is their responsibility to
check frequently for new messages.
· 1 personal greeting, 20 seconds in length
· 25 messages at 120 seconds in length
?
· User mode starting menu is the Message Management Menu
· Pager notification
STANDARD AUDIOTEXT USERS
This type of User is not associated with a person. A caller who selects a User of this type is not transferred to an
extension, nor is the caller allowed to leave a message for the User. Only a message plays, after which, the caller is
placed back to the whattodo. The audiotext message may be changed at any time by simply re-recording the
personal greeting for this User. The information recorded in the message could be your address, your fax number,
your business hours or any type of information you would like callers to have.
· 1 personal greeting, 60 seconds in length
· No messages
· User mode starting menu is the Call Management Menu


38

---

Perfect Voice Answer
SYSTEM ADMINISTRATION


RELEASE TLE055
SINGLE DIGIT AUDIOTEXT AND TRANSFER-ONLY USERS
This type of User is not associated with a person. Single Digit User IDs 1 through 6 may be set up to transfer
callers to another extension (Transfer-Only) or play an audiotext message to callers (Audiotext). A Single Digit
User ID may be set up to both transfer to an extension and play audiotext. However, only one of these functions
will be active at a time, depending on the call blocking status of the User ID.

OPERATOR
The default Operator for Perfect Voice Answer is User ID 0. Whether a caller dials zero or does not dial anything
from the main greeting he or she is directed to the extension programmed for User ID 0. By default, the extension
for User ID 0 is extension 0. You may select another extension.

AUTO-DETECT USERS
These types of Users are not associated with a person. They allow you to configure Perfect Voice Answer to
automatically transfer to a fax extension or TDD equipment when the appropriate tone is detected.

PUBLIC DISTRIBUTION LISTS
Perfect Voice Answer automatically generates 3 public distribution lists:
1. User ID 950 includes all Normal and Outside Users
2. User ID 951 includes all Normal Users
3. User ID 952 includes all Outside Users

An additional 7 public distribution lists (User IDs 953-959) may be created.


I&M


User Type
Number of
Personal
Max
Message
Login
Notification
Message
Personal
Greeting Messages
Length
Start
Type
Expiration
Greetings
Length
Menu
?
Normal
2
20 secs
25
120 secs
Message
Light, Pager
Default
Mgt.
Outside
1
20 secs
25
120 secs
Message
Pager Only
Default
Mgt.
Audiotext
1
60 secs
0
N/A
Call Mgt.
N/A
N/A
Single Digit
1
60 secs
0
N/A
Main Menu
N/A
N/A
Operator
2
20 secs
25
60 secs
Message
N/A
Default

39

---

Perfect Voice Answer
SYSTEM ADMINISTRATION


RELEASE TLE055

ACTIVATING PAGER NOTIFICATION
Pager notification may be activated for any User or Outside User ID on the Perfect Voice Answer system. If
pager notification is active, the User's pager is activated for every new message every day, twenty-four hours a
day. The User may activate and deactivate pager notification from within their User mailbox. When the User
receives a new message, 9's will appear on the pager dis play. This is the notification that there are messages in
his or her Perfect Voice Answer mailbox.

To activate/deactivate Pager Notification:

Log in to Mailbox.



Press o to back out of the Message
Management Menu and go to the Main

Menu.


Press r for Notify Management.


q w e r o
p Notification Enable Pager Block all Change Return to
Log
Status Notification Notification Notification Main Menu Out

I&M
Enter 7/10 digit

local pager

number. *


?


*NOTE: The pager number must be local. It is not necessary to place a 9 (Trunk Access Code) in the
notification dialstring.

40

---

Perfect Voice Answer
SYSTEM ADMINISTRATION


RELEASE TLE055
NOTIFICATION CYCLE
Moments after a message is left, the pager is called. If the User does not call in to pick up the new message, the
pager will be called approximately 10 minutes from the initial attempt. The delay between attempts increases the
longer the message goes un-retrieved. The delay continues, adding 10 minutes to each attempt, not to exceed 1
hour between attempts. The table below contains an example of the paging cycle for an un-retrieved message left
at 9:00 AM.


Attempt
Accumulated Delay
Example
First
No delay
9:00 AM
Second
10 Minutes
9:10 AM
Third
20 Minutes
9:30 AM
Fourth
30 Minutes
10:00 AM
Fifth
40 Minutes
10:40 AM
Sixth
50 Minutes
11:30 AM
Seventh
60 Minutes
12:30 PM
Eighth
60 Minutes
1:30 PM
Ninth
60 Minutes
2:30 PM
Tenth
60 Minutes
3:30 PM


Note: All notification attempt schedules reset upon receipt of each new message. For this reason if you receive a
new message every 5 minutes, your pager will go off every 5 minutes for each new message.
I&M
?

41

---

Perfect Voice Answer
SYSTEM ADMINISTRATION


RELEASE TLE055

RECORDING SYSTEM GREETINGS AND WHATTODOS
SYSTEM GREETINGS
Customized greeting and whattodo for open and closed mode operation should have been recorded during your
installation process. The following information is offered for assistance should you wish to re-record the greeting
and whattodo.
The first prompt a caller hears when reaching the Perfect Voice Answer is the greeting. The open greeting is
recorded in the personal greeting of User 901. The closed greeting is recorded in the personal greeting of User 903.
This file is heard only once during a call. The greeting should welcome the caller and, like a human operator,
confirm that the caller has reached the correct number.


"Thank you for calling ABC Company."
The greeting should also contain any additional information the caller should hear only once.


"Thank you for calling ABC Company. Our office is currently closed."
Immediately following the greeting, Perfect Voice Answer plays the whattodo. The open whattodo is recorded in
the personal greeting for User 902. The night whattodo is recorded in the personal greeting of User 904. The
whattodo informs the caller "what-to-do", or gives the caller options.


"If you know the extension number of the person you wish to reach, please enter it


now. For directory assistance, press 9 or hold for assistance."
If single digit options are used, they should be included as part of the whattodo. There are several states during the
duration of a call in which the caller is brought back to the whattodo.
· After leaving a message with restart after messages enabled
· After entering an invalid selection or extension number
· After pressing 0 to exit from User mode
· After listening to an audiotext message
When writing the script for the whattodo, three things should be kept in mind:
1. The whattodo is played immediately after the greeting, so the transition between the greeting and whattodo
should flow smoothly.
I&M
2. Callers may eventually come back to the whattodo, so the whattodo must make sense without being
prefaced by the greeting.
3. It is tempting to offer the caller as many options as possible. However, most callers only want one thing.
That is to talk to someone. Give the caller no more than three or four options in the whattodo.
Refer to the System Greeting Scripts worksheet to record the greeting and whattodo for both open and closed
?
modes. All recordings should be made from a quiet environment.


42

---

Perfect Voice Answer
SYSTEM ADMINISTRATION


RELEASE TLE055

SYSTEM GREETING SCRIPTS
Description Written Script
Open























greeting
























Open























whattodo





















































































































Closed























greeting
























Closed























whattodo




















































































































I&M

PRE-DEFINED USERS FOR CUSTOM SPEECH
Perfect Voice Answer comes pre-configured with some special User IDs to assist you in your position as System
Administrator. These pre-configured Users provide an easy and secured way of recording custom speech for your
?
system.
· 901 open greeting
· 902 open whattodo
· 903 closed greeting
· 904 closed whattodo
· 907 temporary greeting
· 908 temporary whattodo





43

---

Perfect Voice Answer
SYSTEM ADMINISTRATION


RELEASE TLE055
CHANGING SYSTEM GREETINGS
The process of recording of the greeting and whattodo for open and closed mode is the same as recording a
personal greeting in your own mailbox, only the User ID and password are different. Perform the following steps
for User IDs 901, 902, 903, and 904 to record the open and closed greetings and whattodos. You may also want to
record a temporary greeting or whattodo using User IDs 907 and 908. Refer to the following section, "Temporary
Greeting and Whattodo (Holiday).

Press Intercom and call the Perfect

Voice Answer system.
Thank you for calling. If you have a
touch-tone phone . . .

Enter System Access Code u

Enter User ID: o p q
Enter the password for User ID 901.
Call Management Menu
To play current personal greeting,
press 1 ...
Press t to record current personal
greeting.
Record personal greeting number one.
Record personal greeting number one
for User ID 901.
Call Management Menu
I&M
To play current personal greeting,
press 1....
Press q to review the recording.
?
If you are not satisfied
If you are satisfied
with the recording,
with the recording,
press t to record
press p to return
it again.
to the whattodo.

44

---

Perfect Voice Answer
SYSTEM ADMINISTRATION


RELEASE TLE055
TEMPORARY GREETING AND WHATTODO (HOLIDAY)
A Temporary greeting and whattodo is typically used if your company is closed due to inclement weather or a
holiday. These recordings should explain when you will be back in operation and what options the caller has at that
time.
Temporary greetings become active as soon as you record them. These new recordings will play until the next
scheduled greeting change occurs. For example, if you plan to be closed on a Thursday, record your temporary
greeting just after the Thursday "open" greeting has loaded. Perfect Voice Answer will play the temporary
greeting/whattodo during the open hours. Perfect Voice Answer will automatically switch to the closed greeting
after hours and play the regular open greeting on Friday.
Perfect Voice Answer comes pre-configured with some additional User IDs to use in recording a temporary greeting
and whattodo:
· 907 Temporary Greeting
· 908 Temporary Whattodo

Refer to "Recording System Greetings and Whattodos" for clarification of "greeting" and "whattodo" and
instructions on how to record them. Keep in mind you may only want to change the greeting or the whattodo, it is
not necessary to change both.
If you wish for the temporary greeting to be active for a longer period of time, you may wish to record over the
current open greeting. Then, every morning, the system will automatically change from the closed greeting to the
temporary greeting (new open greeting). When the temporary greeting is no longer needed, re-record the open
greeting for play during open hours.
If the system does not have an open/closed schedule, you may record a temporary greeting and whattodo in the
Users 903 and 904. Manually toggle the system from open to closed mode as needed. (See "Manually Select Open
or Closed Mode".)
I&M
?

45

---

Perfect Voice Answer
SYSTEM ADMINISTRATION


RELEASE TLE055
MANUALLY SELECT THE OPEN OR CLOSED MODE
Once the greeting and whattodo for open and closed mode have been recorded, the new recordings may be
activated immediately using the following procedure for manually selecting open or closed mode. Otherwise, the
new recordings will play at their regularly scheduled time.


Press Intercom and call the Perfect
Voice Answer system.
Thank you for calling. If you have a
touch-tone phone . . .
Enter o q p
Press q for Open or Closed mode.
To place the system in open mode,
press 1. To place the system in
closed mode, press 2.
To place in open mode, press q ,
or
To place in closed mode, press w .

You have selected (open or closed).
If this is correct, press 1. If this is
not correct, press 2.
If not correct, press w .
If correct, press q .
To cancel, press * . I&M
Please wait while your
changes are processed.
Beeps..... No Changes
?
Beeps..... Changes are
complete.

46

---

Perfect Voice Answer
SYSTEM ADMINISTRATION


RELEASE TLE055

SINGLE DIGIT AUDIOTEXT MESSAGES
The following are tips to assist in setting up and recording Single Digit Audiotext messages and to re-record any
message.
· Each Single Digit audiotext recorded message is to give the caller a bit of information about your
company
· Write the audiotext message script using the following worksheet
· Secure someone to record the messages using a quiet environment
· Follow the steps for recording the audiotext message
AUDIOTEXT SCRIPTS
Instance
User ID
Description
0


Script












































































































































Instance
User ID
Description
0


Script














































I&M





























































































?

RECORDING AUDIOTEXT SCRIPTS
To record Single Digit Options or standard audiotext Users, follow the steps above for recording the greeting and
whattodo. Substitute the Single Digit User ID or Standard User ID for the User ID in the steps above. Again, by
default, the password for these Users is the same as the User ID.

47

---

Perfect Voice Answer
SYSTEM ADMINISTRATION


RELEASE TLE055

CHANGE THE SYSTEM DATE AND TIME
If necessary, you may adjust the date and time on the Perfect Voice Answer system by using the following
procedure. You must change the system date and time when the system has been reset. If the date and time have
not been set, the following message plays: "The current system date is invalid."
TO CHANGE THE SYSTEM DATE & SYSTEM TIME:

Press Intercom and call the Perfect
Voice Answer system.
Thank you for calling. If you have a
touch-tone phone . . .
Enter System Access Code: u
Enter User ID: o p p
System Administrator Menu:
Enter the password for User ID 900.
For the Current Date and Time,
press 1. To Change the System
Time, press 2 ....
Press q to review the current date
and time.
I&M
If satisfied
Press w to
Press e to
?
with the Date
change the
change the
and Time,
current Time.
current Date.
press p to
return to the
Whattodo.
Enter in the
Enter in the
new Time.
new Date.


24 hour format
YYMMDD
When satisfied with the Time and Date, press p
to return to the Whattodo.

48

---

Perfect Voice Answer
SYSTEM ADMINISTRATION


RELEASE TLE055

ENABLING AMIS NETWORKING
Audio Messaging Interchange Specification, or AMIS, is a series of standards that enables voice messaging
systems produced by different vendors to network or inter-network. Before AMIS, systems from different vendors
could not exchange voice messages. AMIS has two specifications: AMIS-Digital and AMIS-Analog. The Perfect
Voice Answer system is AMIS-Analog compatible. The AMIS-Analog specification calls for the use of DTMF
tones to convey control information and transmission of the message itself in analog form. This means that the
Perfect Voice Answer system may be networked to other Perfect Voice systems and/or other vendors' voice
messaging systems that are also AMIS-Analog compatible. With AMIS networking, Users from different locations
can communicate as if they are all on the same voice mail system.

NOTE: To enable AMIS networking, contact Teleco Technical Support at
1-800-755-1552.
RECORDING SITE NAMES
· Log in to Mailbox 900. (The beginning menu is the System Administrator menu.)
· Press i to record network site name. You are given the following choices:
q
Review first site
t
Review last site




y
Select site
o
Exit this menu
p
Log out
*
Replay options
· Press 1 to review first site. You will be given the following choices:
1
Review next site
w
Replay current site
I&M
e
Record site name
r
Delete site name
t
Review previous site
y
Select site
o
Exit this menu
?
p
Log out
*
Replay options
· Press e to record site name.
· After recording site name, press 1 to go to next site.
· Press e to record next site name.

Proceed until all site names have been recorded.



49

---

Perfect Voice Answer
SYSTEM ADMINISTRATION


RELEASE TLE055
SENDING A MESSAGE TO AN AMIS USER
To send a message to an AMIS User, perform the following steps:

Select y to send a new
Select w to record your

Record your message and press#
.
Press i to select Network ID.
Enter Network ID & press # .
Enter the
Press # # for a
appropriate
listing of sites.
site number
and press #
.
q w t i
o
First Site Current Last Site Select Specific Exit
Next Previous Site Accept
o to
I&M

You have selected . . .
?
Select q to send message.

50

---

Perfect Voice Answer
SYSTEM ADMINISTRATION


RELEASE TLE055

USING AND CONFIGURING THE DEFAULT OPERATOR
The default Operator for Perfect Voice Answer is User ID 0. Whether a caller dials 0 or does not dial anything
from the main greeting he or she is directed to the extension programmed for User ID 0. Perfect Voice Answer is
pre-programmed with the extension 0 for User ID 0.
To change this, perform the following step:

PROGRAMMING THE DEFAULT OPERATOR'S EXTENSION

Press intercom and call the Perfect Voice Answer system.



Enter System Access Code: u



Enter User ID: p .



Enter Password for User ID 0.




Presso to Back out of Message Management.



Presst for User Setup.

I&M


Pressi to change the extension.



Enter Extension. When finished, press # .
?

In most installations, programming the default operator's extension is all that is required. However, you may
choose to customize the installation by enabling off-hours messaging for the default operator. There are two steps
involved in enabling messaging for the Default User:
1. Recording a personal greeting
2. Enabling call blocking.


51

---

Perfect Voice Answer
SYSTEM ADMINISTRATION


RELEASE TLE055
RECORDING A PERSONAL GREETING FOR THE DEFAULT USER'S MAILBOX
The personal greeting for the Default Operator should explain to the caller that they are in a general delivery
mailbox and that they should leave their name, company name, callback number and whom they are calling. This
greeting is only played when call blocking is enabled.


Press intercom and call the Perfect Voice Answer system.



Enter System Access Code: u


Enter User ID: p .



Enter Password for Use r ID 0.



Dial o to Back out of Message Management.



Dial w for Call Management.


Dial t to Record Personal Greeting.
I&M
Record Personal Greeting. When finished, press # .
Dial q to Listen to the Personal Greeting.
?
If OK, Press p to Exit.

52

---

Perfect Voice Answer
SYSTEM ADMINISTRATION


RELEASE TLE055
ENABLING / DE-ACTIVATING OPERATOR PERSONAL GREETING
The operator manually enables call blocking when no one is able to take calls at the operator position.



Press intercom and call the Perfect Voice Answer system.


Enter System Access Code: u



Enter User ID: p .


Enter Password for User ID 0.


Dial o

to Back Out of Message Management.


Dial w for Call Management.

Press w to Toggle Call Blocking Status.


A common scenario is for the operator to turn call blocking on at night, disabling transfers to the operator's
extension and allowing the caller to leave a message in the operator's mailbox. It is the operator's responsibility to
disable call blocking during business hours so that callers may get through to a live person.


RETRIEVING MESSAGES FROM THE DEFAULT OPERATOR'S MAILBOX.
I&M
If call blocking has been enabled for User ID 0, messages will begin to accumulate in this box. It is the operator's
responsibility to pick up these messages.


Press intercom and call the Perfect Voice Answer system.

?
Enter System Access Code: u
Enter User ID: p .
Enter Password for User ID 0.
Listen to Messages.

53

---

Perfect Voice Answer
SYSTEM ADMINISTRATION


RELEASE TLE055

PUBLIC DISTRIBUTION LISTS
Perfect Voice Answer automatically generates 3 public distribution lists:
1. User ID 950 includes all Normal and Outside Users
2. User ID 951 includes all Normal Users
3. User ID 952 includes all Outside Users

The System Administrator maintains these lists. You may create up to 7 additional public distribution lists (User
IDs 953-959) and record names for each list.

MAINTAINING OR CREATING NEW PUBLIC DISTRIBUTION LISTS
You may review list members, remove members from the distribution list, or add new Users to the distribution list.


Press intercom and call the Perfect Voice Answer system.



Enter System Access Code: u



Enter Distribution List User ID: _______.


Enter the Password for the User ID: _______.


I&M



q
w
e
r
t
u
i
o
p
Review Next Re-Review Remove All Remove

Review Add New Add New
Exit
Log Out
or First Current
Members Current

Last
User ID
Network ID

?
Member
Member
from List Member Member
to List
to List

from List

54

---

Perfect Voice Answer
SYSTEM ADMINISTRATION


RELEASE TLE055
RECORDING PUBLIC DISTRIBUTION LIST NAMES
You may record a name for each public distribution list.
Press intercom and call the Perfect Voice Answer system.
Enter System Access Code: u
Enter Distribution List User ID: _____.
Enter the Password for the User ID: _____.
Presso to Return to the Main Menu.
Presst to Access User Setup.
Pressw to Record Name.
Record Distribution List Name. Press# When Finished.
I&M
Pressp to Exit.
?

55

---

Perfect Voice Answer
SYSTEM ADMINISTRATION


RELEASE TLE055

CHANGING USER PASSWORDS
As the administrator of the system, you are responsible for the safe keeping of several User IDs. When the system
is installed, all passwords are the same as their corresponding User IDs. If security is an issue, it is the System
Administrator's responsibility to change passwords to the following User IDs.

User IDs

Description
0
Default Operator
1 ­ 6
Single Digit Users
900
Administrator
901 ­ 904
Open and Close Greeting Recording
907 ­ 908
Temporary Greeting/Whattodo Recording (Holiday)
950 ­ 959
Public Distribution Lists Maintenance



Press intercom and call the Perfect Voice Answer system.



Enter System Access Code: u


Enter User ID: _____.



Enter the Password for the User ID: _____.
I&M


Presso to Back Out to the Main Menu.


?
Presst to Access User Setup*.



Pressq to Change the Password.


Enter New Password. Press # when finished.


(You may enter 1 to 8 digits. The password can't contain *

or #. Leading zeroes are ignored.)


56

---

Perfect Voice Answer


APPENDIX A: LIGHT CODES


RELEASE TLE055

APPENDIX A: TELEPHONE SYSTEM SELECTION &
PROGRAMMING

The telephone system programming should be completed in two stages. In the first stage, the extensions for the
Perfect Voice Answer are programmed. The second stage of changes is not performed until the Perfect Voice
Answer has been fully programmed and all training is complete. This stage, often referred to as the cutover, is
where you actually route and forward calls to the Perfect Voice Answer.

I&M
?

A-1

---

Perfect Voice Answer


APPENDIX A: LIGHT CODES


RELEASE TLE055
PROGRAMMING TELECO/TOSHIBA TELEPHONE SYSTEMS

IMPORTANT: The trunk access codes for outbound calling is 9 for local line access.
NOTE: All transfers are blind.
Following is a list of the hardware required by the telephone system to work with the Perfect Voice Answer.
· The telephone system must have an analog port/extension for each port of the system.
· The telephone system must have sufficient DTMF receiver channels.
· RJ-11 telephone jacks must be installed within 2 feet of the Perfect Voice Answer system. Perfect Voice
Answer interfaces to the telephone system by plugging a 2 conductor modular jack into the RJ-11.
Following is a list of the DK Series programs required to work with the Perfect Voice Answer.
· Program 03 - correctly identify the common control card with K4RCU and QSTU, PESU, KSTU or PSTU
slots. Be sure to cycle the system power after changes in this program.
· Program 10-2 - LED 02 (for DK16), LED 04, LED 06 and LED 11 must be turned on.
· Program 12 - code 4 must be set to 1 (0.5 sec.).
· Program 15 - codes 0, 3 and 5 must be on for all CO lines on the system.
· Program 31 - LED 05, 09, 15, 16, 17, and 20 must be on for all ports on the Perfect Voice Answer system.
· Program 33 - program the first Perfect Voice Answer port to hunt to the second. The second port to hunt
to the third, etc. The last port in the hunt group should be the attendant position or DSS console.
· Program 35 - LED 19 must be on for all telephones on the system. LED 20 must be all for all Perfect
Voice Answer ports on the system.
· Program *40 ­ Assign the Perfect Voice Answer ports to a distributed hunt group
· Program 81-89 - program the proper assignments for CO line ringing to station ports and/or the Perfect
Voice Answer ports.
Note: Program 10-3 for SMDI installations with Caller ID, Led 08, 11, 13, and 14 should be turned on.
Every system should have a reliable method of bypassing the automated attendant. A common method for
bypassing Perfect Voice Answer is to program delayed ring of the CO lines to the human attendant. This method
provides your customer with a convenient method of bypassing Perfect Voice Answer during periods of system
maintenance.
Anything considered as part of the "final cutover" such as forwarding stations and routing trunk calls to Perfect
I&M
Voice Answer should not be performed until all training and Perfect Voice Answer configuration is complete. All
calls to extensions on the Perfect Voice Answer system are blind transfers with integration. Do Not use any type of
call forwarding which includes busy because this will cause collisions between the Perfect Voice Answer
attempting to reconnect to the caller and the DK attempting to forward to the Perfect Voice Answer at the same
time.
All telephones should be programmed with the following features:
?
Call Forward-Busy/No Answer:
Set Call Forward-Busy/No Answer to the distributed hunt group by pressing:
<CALL FRWD> + (N)NN+<CALL FRWD>


Where (N)NN is the hunt group number









or
<INT>+#604+(N)NN+<SDS>+XX+REDIAL+SPKR
Where XX=ring before forward timer
Voice Mail ID Codes:
Assign a User ID for message storage: <INTERCOM>#656+8(N)NN+<REDIAL>+SPKR
Assign a User ID for message retrieval: <INTERCOM>#657+7(N)NN+<REDIAL>+<SPKR>









Where (N)NN is the User ID

A-2

---

Perfect Voice Answer


APPENDIX A: LIGHT CODES


RELEASE TLE055
PROGRAMMING LUCENT TELEPHONE SYSTEMS

IMPORTANT: The trunk access codes for outbound calling is 9 for local line access.

NOTE: All transfers are blind.

Following is a list of the hardware required by the telephone system to work with the Perfect Voice Answer.
· The telephone system must have an analog port/extension for each port of the Perfect Voice Answer
system.
· RJ-11 telephone jacks must be installed within 2 feet of the Perfect Voice Answer system. Perfect Voice
Answer interfaces to the telephone system by plugging a 2 conductor modular jack into the RJ-11.

Lucent Partner ACS Programming
Following is a list of the Lucent Partner ACS programs required to work with the Perfect Voice Answer. Press
(feature) (0) (0) (System Program) (System Program) at extension 10 or 11 to begin programming. See Lucent
documentation for details.

Trunks programming:
· Use Group Call Distribution (#206) to assign outside lines to Hunt Group 7 (the VMS Hunt Group to
provide Automated Attendant service on these).
Voicemail extension programming:
· Use Hunt Group Extensions (#505) to assign Perfect Voice Answer extensions to Hunt Group 7 ( the
VMS Hunt Group).
Individual Station programming:
· Use Automatic VMS Cover (#310) to assign voicemail coverage to an extension. It is also a good idea to
assign a button, which can turn this feature on/off. If a call is ringing in, they can hit the button to send the
call immediately to their voice mailbox. If a User has Do Not Disturb turned on, all calls are routed
I&M
directly to his or her mailbox.
Optional programming on a per-station basis
· Program an Auto Dial button for the VMS Hunt Group (Intercom 7 7 7) at User extensions to allow the
User to call in for his or her messages with one touch.
· Program an Auto Dial button for the Direct Voicemail (Direct VM, DrcVM) at User extensions to allow
the User to forward an outside caller to a specific mailbox.
?
Basic system programming:
· Set the VMS Hunt Delay (#506) to Delayed for Operator answer first or to Immediate for Automated
Attendant.
· Set the VMS Hunt Schedule (#507) to Always.
· Make sure that a Night Service button (#503) is assigned at extension 10 ­ the operator extension. When
night Service is on, the Hunt Delay changes from Delayed to Immediate allowing the caller to go
immediately to voicemail.

A-3

---

Perfect Voice Answer


APPENDIX A: LIGHT CODES


RELEASE TLE055
Merlin Legend Programming
Following is a list of the Merlin Legend programs required to work with the Perfect Voice Answer. Programming
on the Merlin Legend may be done from an MLX-20L telephone or a PC with System Programming and
Maintenance (SPM) software. See Lucent documentation for details.

**NOTES**
· Hunt Groups start at 770. We will be using 777 to be consistent with the Lucent Partner Series.
· Hunt Type should be circular if all lines will have the same responsibility such as notification.
· Members of the Hunt group are the Voicemail ports on the 012 or 016 module.
· Line and Port Assignment needs to be set for any outside lines running Auto Attendant: Co-lines start
at 801
· Group type needs to be set to Integ VMI in order to get integration packets from the Legend.
· All Programming needs to be done from extensions 10 or 11 on an MLX-20L telephone set.


To enter programming mode:
1. From station 10 or 11, press the [MENU] button on the MLX 20L telephone set. A menu is displayed.
2. Select System Programming by pressing the button next to system programming. Another menu is then
displayed.
3. Select EXIT from this menu, and a full menu of programming features is then shown on the display. You are
now into the programming mode.
4. Continue to the next section: "Hunt Group Type" programming.

Hunt Group Type
1. From the "Full System Programming Menu", select EXTENSION.
2. From the "Extension Menu", select MORE for page 2.
3. From page 2 of the "Extension Menu", select GROUP CALLING.
4. From the "Group Calling Menu", select HUNT TYPE.
5. When prompted for the Group Number, enter the Group Number 777 and press [ENTER]. The "Hunt Type
Menu" is displayed.
I&M
6. From the "Hunt Type Menu", select CIRCULAR and press [ENTER].
7. Press [EXIT] to return to the "Group Calling Menu".
8. From the "Group Calling Menu", select MEMBERS.
9. Enter the Group Number 777 and press [ENTER].
10. Enter the group members. (Group members are the extensions where the voicemail ports resides on the 012 or
016 module.)
?
11. Press [EXIT] to return to the "Group Calling Menu".
12. Continue to the next section: "Trunks Programming".

Trunks Programming
1. From the "Group Calling Menu", select LINE/POOL. If you plan for the Automated Attendant to answer
incoming CO-lines, enter the Group Number 777 and enter the lines you want the Automated Attendant to
answer. (The first line on the Legend is 801.) Enter 801 and press [ENTER]. Continue entering all the lines
you want the Automated Attendant to answer. Press [ENTER] after each entry. When finished, press [EXIT]
to return to the "Group Calling Menu".
2. From the "Group Calling Menu", select MORE to display page 2.
3. From page 2 of the "Group Calling Menu", select GROUP TYPE.
4. Enter the Group No 777 and press [ENTER]. The "Group Type Menu" is now displayed.
5. From the "Group Type Menu", select INTEG VMI and press [ENTER].
6. Press [EXIT] 2 times to return to the "Extension Menu".
7. Continue to the next section: "Group Coverage".

A-4

---

Perfect Voice Answer


APPENDIX A: LIGHT CODES


RELEASE TLE055
Group Coverage
1. From the "Extension Menu", select GROUP COVER. Enter a number from 1-30 and press [ENTER]. (For
example, for group 1, enter 1 [ENTER].) Now enter the first extension of the telephone with voicemail and
press [ENTER]. Continue to enter all the extensions, pressing [ENTER] after each entry. When finished, press
[EXIT] to return to the "Extension Menu".
2. From the "Extension Menu", select GROUP CALLING.
3. From the "Group Calling Menu", select GROUP COVERAGE. Enter the Group Number 777 and press
[ENTER].
4. Enter the Group Cover Number you created in step 1. Press [ENTER], then [EXIT].
5. Press the [HOME] button on the MLX-20L telephone set. This brings you out of programming mode and
back to normal operation.

The voicemail is now programmed. To test, press [INTERCOM] and dial 777. Either the voicemail should
answer, or one of the extensions with voicemail coverage. Let it ring three or four times and the voicemail should
answer.

Every system should have a reliable method of bypassing the automated attendant. A common method for
bypassing Perfect Voice Answer is to program delayed ring of the CO lines to the human attendant. This method
provides your customer with a convenient method of bypassing Perfect Voice Answer during periods of system
maintenance.
I&M
?

A-5

---

Perfect Voice Answer


APPENDIX A: LIGHT CODES


RELEASE TLE055


















. . . This page intentionally left blank . . .
I&M
?

A-6

---

Perfect Voice Answer


APPENDIX B: LIGHT CODES


RELEASE TLE055

APPENDIX B: LIGHT CODES

The Perfect Voice Answer system has four LEDs on the front of the unit. These lights indicate the status of the
system. While in operation, each LED generally corresponds to a port on the system. For example:



LIGHT CODES WHEN SYSTEM IS BOOTED
When the Perfect Voice Answer system is initially turned on, you will notice the following pattern:
Port 1 Port 2 Port 3 Port 4
Blink
Blink
Blink
Blink
All lights blink.



Bright
Off
Dim
Dim
BIOS Boot is complete. Begin application.


I&M

Dim
Dim
Dim
Dim
All lights turn dim for 10 seconds.

?
Off
Off
Bright
Bright
System start the loads process

Then for 30 to 90 seconds the lights will all
slowly go on then all go off.
Off
Off
Off
Off

All lights turn off for about 1 second.
Bright
Bright
Off
Off
Light turns on bright for each installed
port for about 2 to 3 seconds.
(This is an example of a two port system.)

B-1

---

Perfect Voice Answer


APPENDIX B: LIGHT CODES


RELEASE TLE055

LIGHT CODES WHILE SYSTEM IS OPERATING
While the Perfect Voice Answer System is operating, you may notice the following light patterns.

Blink

Every 5 seconds a port light will blink randomly. This signifies
that the system is running normally.


When a port goes off hook, the corresponding light goes dim until

Dim
the port goes back on-hook. NOTE: When Notify has control of
port 2, the corresponding light is dim. This does not necessarily

mean that the port is off hook.

Bright
When a port is playing speech, the corresponding light is bright.

Bright
When a port is recording, the corresponding light is bright and

Blinking
blinking.

Dim
When a port is dialing, the corresponding light is dim and blinking.

Blinking
LIGHT CODES WHEN SYSTEM BATTERIES ARE LOW/NOT FUNCTIONING
When the system batteries are low or not functioning properly, you will notice the following light pattern.
I&M
Dim
Dim
Dim
Dim
Bright
Bright
Bright
Bright
?
Dim
Dim
Dim
Dim
Off
Off
Off
Off

B-2

---

Perfect Voice Answer


APPENDIX B: LIGHT CODES


RELEASE TLE055
ADDITIONAL LIGHT CODES FOR LED #1 (PORT 1)
When port 1 is on hook, you may notice additional light codes. If there are messages in the default Operator's
mailbox, the port 1 light will blink a bright-dim pattern for each message in the default operator's mailbox. For
example, when three messages are in the mailbox, the light blinks bright-dim, bright-dim, bright-dim.
One message is in the default operator's mailbox:


Port 1



Bright



Dim


Two messages are in the default operator's mailbox:


Port 1


Bright





Dim



I&M

Bright



?
Dim

B-3

---

Perfect Voice Answer


APPENDIX B: LIGHT CODES


RELEASE TLE055


















. . . This page intentionally left blank . . .

I&M
?

B-4

---

Perfect Voice Answer


APPENDIX C: REMOTE DIAGNOSTICS/ADMINISTRATION


RELEASE TLE055

APPENDIX C: REMOTE DIAGNOSTICS/ADMINISTRATION

You may be asked to connect an external modem to the Perfect Voice Answer system for remote diagnostics. Any
2400-baud to 33,600 baud modem may be used. You must have a 25-to-9-pin modem cable to connect the modem
to the Perfect Voice Answer box.

CONNECT THE EXTERNAL MODEM TO THE PERFECT VOICE ANSWER SYSTEM
1. Connect the 25-pin female end of the cable to the modem.
2. Connect the 9-pin male end of the modem cable to the Perfect Voice Answer.



25-to-9 pin Modem Cable



1. Connect the 25-pin
Modem
2. Connect the 9-pin male

Perfect Voice
female end of the cable to
end of the cable to the
Answer
the modem.
Perfect Voice Answer.




RESETTING OR INITIALIZING A MODEM ON THE ANSWER
To reset or initialize a modem on the Answer, first dial the system. From the list below, dial the appropriate code,
followed by the confirmation code (the codes are the same). You will hear "Please wait.... beep..beep..beep"
followed by the whattodo .

Code
Modem
Confirmation Code
I&M
970
Local 9600
970
971
Local 19200
971
972
Hayes 2400 fixed
972
973
Hayes 2400 auto baud
973
?
974
Hayes 9600 fixed
974
975
Hayes 9600 auto baud
975
976
Hayes 19200 fixed
976
977
Hayes 19200 auto baud
977
978
-- Disable Klinic, start SMDI
978
979
-- Disable SMDI, restart Klinic
979

C-1

---

Perfect Voice Answer


APPENDIX C: REMOTE DIAGNOSTICS/ADMINISTRATION


RELEASE TLE055
CONNECT THE TELEPHONE LINE
You may connect the telephone line in one of two ways:
Direct connection:

If you have an extra single line port, you may directly plug it into the external modem jack marked "LINE".

In-Line Remote Connection:
· You must use Port 1 for remote support. A primary auto-attendant with a linear hunt group is the best
possible scenario for the in-line modem.
· Remove the line plugged into Port 1 and plug it into the external modem jack marked "LINE"
· Run a line cord from the external modem jack marked "PHONE" to Port 1.

Incoming Extensions




























Modem Jacks

Line

Phone
I&M
?
Ports 4 3 2 1

C-2

---

Perfect Voice Answer


APPENDIX D: CREATE A CUSTOM DIALPLAN


RELEASE TLE055

APPENDIX D: CREATE A CUSTOM DIALPLAN
You may create a custom dialplan for Perfect Voice Answer. You may create 2-digit, 3-digit, or 4-digit Users.

When creating a custom dialplan, keep several rules in mind:
· Due to limited disk space, the maximum number of mailboxes allowed on the Perfect Voice Answer system is
approximately 300.
· Maximum Ranges: 10-69 (2-digit range), 100-699 (3-digit range), and 1000-6999 (4-digit range).
· When entering a range of numbers, the Starting number and Last number of the range must begin with
the same lead digit. For example, 20 through 29, 200 through 299, or 2000 through 2999 are valid entries. 20
through 39, 200 through 499, or 2000 through 5999 are not valid. To create Users 20 through 59, you must
enter a single range at a time. First enter 20-29, then 30-39, then 40-49, then 50-59.
· When entering a range of numbers, the Starting and Last User in the range must be the same length (2-
digits, 3-digits, or 4-digits). For example, 30-39, 300-399, or 3000-3999 are valid entries. 30-300 and 300-
3000 are not valid entries.
· Once you have established a range of Users for a specific leading digit, all subsequent additions must be
within the same extension length of that range. For example:

User Range
Leading
Locked-In
Invalid subsequent adds
Established
Digit
Extension Length
30-39
3
2
300-399 (3-digits), 3000-3999 (4-digits)
400-499
4
3
40-49 (2-digits), 4000-4999 (4-digits)
5000-5999
5
4
50-59 (2-digits), 500-599 (3-digits)

· If a User already exists in a range, that User is skipped over in the creation of the range.

I&M





?

D-1

---

Perfect Voice Answer


APPENDIX D: CREATE A CUSTOM DIALPLAN


RELEASE TLE055

Press Intercom and call the Perfect

Voice Answer system.

Thank you for calling. If you have a
touch-tone phone . . .


Dial o q w



Press p




Press o p o p #



Press q to add normal Users, or


Press w to add outside Users, or



Press e to add audiotext Users.


Enter starting number

Enter starting number of the range.

When finished, press # .

Enter last number

Enter last number of the range. When

finished, press # .

You have selected (

starting number)
"beep" (last number). If this is
I&M

correct press 1...


Press q if correct.
Press w if not


correct.

?

Press q to
Press w to
make changes
make more

effective.
changes.



"Please wait." (then
you hear several tones)
You are placed at the main
greeting. Hang up.

D-2

---

Perfect Voice Answer


APPENDIX E: DATABASE WORKSHEETS


RELEASE TLE055

APPENDIX E: DATABASE WORKSHEETS
USER LISTS : PRE-CONFIGURED DIALPLANS
During the installation of your Perfect Voice Answer system, the installing technician completed worksheets for the
Users. The following lists are supplied for you to maintain an updated listing of all of the active Users.
SINGLE DIGIT WORKSHEET
User ID
Name
Audiotext
Transfer-
Ext.
Y/N
Only Y/N
1




2




3




4




5




6





AUTO-DETECT WORKSHEET
User ID
Name
Ext.
990
Fax Extension

991
TDD Extension


I&M
PUBLIC DISTRIBUTION LISTS
User ID
Name
Ext.
950

All Normal & Outside Users
?
951

All Normal Users
952

All Outside Users
953


954


955


956


957


958


959



E-1

---

Perfect Voice Answer


APPENDIX E: DATABASE WORKSHEETS


RELEASE TLE055
NORMAL USER WORKSHEET (2-DIGIT)
Refer to Table B in "Select the Dialplan" for the range of pre-configured 2-digit Normal Users for your telephone
system. For example, the pre-configured 2-digit Normal Users range from 10 to 47. Make additional copies of this
worksheet as needed.

User ID
Name
Pager Number
Ext.
0


0*
















































I&M












?




























*Extension may be changed. See "Configuring the Default Operator".

E-2

---

Perfect Voice Answer


APPENDIX E: DATABASE WORKSHEETS


RELEASE TLE055
NORMAL USER WORKSHEET (3-DIGIT)
Refer to Table B in "Select the Dialplan" for the range of pre-configured 3-digit Normal Users for your telephone
system. For example, the pre-configured 3-digit Normal Users range from 200 to 279. Make additional copies of
this worksheet as needed.

User ID
Name
Pager Number
Ext.
0


0*
















































I&M












?




























*Extension may be changed. See "Configuring the Default Operator".

E-3

---

Perfect Voice Answer


APPENDIX E: DATABASE WORKSHEETS


RELEASE TLE055

OUTSIDE USER WORKSHEET
Refer to Table B in "Select the Dialplan" for the range of pre-configured Outside Users for your telephone system.
For example, the pre-configured Outside Users for Teleco/Toshiba telephone systems range from 600 to 649.
Make additional copies of this worksheet as needed.

User ID
Name
Pager Number







































I&M









?

























E-4

---

Perfect Voice Answer


APPENDIX F: SOFTWARE UPDATES


RELEASE TLE055

APPENDIX F: SOFTWARE UPDATES


For information on upgrading a Perfect Voice Answer system:
1. Access Teleco's web page at www.teleco.com
2. Go to the Dealer section.
3. Click on Service
Bulletins






4. Enter Answer as the key
search phrase.
5. Click SUBMIT.




I&M



6. Select applicable documents.
?





F-1

---

Perfect Voice Answer


APPENDIX F: SOFTWARE UPDATES


RELEASE TLE055

HOW DO I KNOW THE CURRENT SOFTWARE VERSION?
A small label is located on the back of the unit beside the line ports. It indicates the following information:
· Model Number
· Serial Number
· Version Number


I&M
?

F-2

---

I&M
?
430 Woodruff Road, Suite 300
PVAIM
Greenville, SC USA 29607
Revision 1.3
1.864.297.4400
March, 2002
teleco.com

---

Document Outline

• Cover
• Contents
• Perfect Voice Answer Installation Reference Guide
• INTRODUCTION
  • WHAT IS PERFECT VOICE ANSWER?
  • TERMS
  • MODES OF OPERATION
  • WHAT Perfect Voice Answer CAN DO FOR CALLERS
  • WHAT Perfect Voice Answer CAN DO FOR USERS
• INSTALLATION
  • INSTALLATION OVERVIEW
  • INSTALLING PERFECT VOICE ANSWER
    • INSPECT AND UNPACK THE SYSTEM
    • CONNECT THE AC POWER ADAPTER
    • LOAD BATTERIES
    • CONNECT THE TELEPHONE SYSTEM
    • PLACEMENT OF THE SYSTEM
    • SET THE SYSTEM DATE & SYSTEM TIME
    • SELECTING THE TELEPHONE SYSTEM TYPE
    • SELECTING A PRE-CONFIGURED DIALPLAN
    • PROGRAM THE TELEPHONE SYSTEM
  • RECORD SYSTEM GREETINGS AND WHATTODOS
    • SYSTEM GREETING SCRIPTS
    • PRE-DEFINED USERS FOR GREETINGS AND WHATTODOS
    • RECORDING SYSTEM GREETINGS
    • MANUALLY SELECT THE OPEN OR CLOSED MODE
    • SETTING THE BUSINESS HOURS
      • To set the business hours:
  • SETTING UP SINGLE DIGIT USERS
    • SETTING UP TRANSFER-ONLY SINGLE DIGIT USERS
    • SETTING UP SINGLE DIGIT AUDIOTEXT USERS
    • SINGLE DIGIT DEPARTMENTAL LOGIN
  • CONFIGURE AUTO-TRANSFER TO FAX EXTENSION
  • CONFIGURE AUTO-TRANSFER TO TDD EQUIPMENT
  • CONFIGURING THE DEFAULT OPERATOR
    • PROGRAMMING THE DEFAULT OPERATOR�S EXTENSION
  • CONFIGURING THE SYSTEM FOR SMDI
  • TRAINING
    • CONSOLE OPERATOR TRAINING
    • SYSTEM ADMINISTRATOR TRAINING
    • USER TRAINING
  • PAGER NOTIFICATION
    • NOTIFICATION CYCLE
  • FINAL CUTOVER
  • TROUBLESHOOTING
• SYSTEM ADMINISTRATION
  • BEFORE YOU BEGIN
  • BASIC SYSTEM MAINTENANCE
  • QUESTIONS AND ANSWERS
  • USER TRAINING
  • PROBLEM REPORTING
  • HARDWARE: BATTERIES
  • SYSTEM ADMINISTRATOR MENU
    • TO ACCESS THE SYSTEM ADMINISTRATOR MENU
  • USERS ON THE PERFECT VOICE ANSWER SYSTEM
    • NORMAL USERS
    • OUTSIDE USERS
    • STANDARD AUDIOTEXT USERS
    • SINGLE DIGIT AUDIOTEXT AND TRANSFER-ONLY USERS
    • OPERATOR
    • AUTO-DETECT USERS
    • PUBLIC DISTRIBUTION LISTS
  • ACTIVATING PAGER NOTIFICATION
    • NOTIFICATION CYCLE
  • RECORDING SYSTEM GREETINGS AND WHATTODOS
    • SYSTEM GREETINGS
    • SYSTEM GREETING SCRIPTS
    • PRE-DEFINED USERS FOR CUSTOM SPEECH
    • CHANGING SYSTEM GREETINGS
    • TEMPORARY GREETING AND WHATTODO (HOLIDAY)
    • MANUALLY SELECT THE OPEN OR CLOSED MODE
    • SINGLE DIGIT AUDIOTEXT MESSAGES
    • RECORDING AUDIOTEXT SCRIPTS
  • CHANGE THE SYSTEM DATE AND TIME
  • ENABLING AMIS NETWORKING
    • RECORDING SITE NAMES
    • SENDING A MESSAGE TO AN AMIS USER
  • USING AND CONFIGURING THE DEFAULT OPERATOR
    • PROGRAMMING THE DEFAULT OPERATOR�S EXTENSION
    • RECORDING A PERSONAL GREETING FOR THE DEFAULT USER�S MAILBOX
    • ENABLING / DE-ACTIVATING OPERATOR PERSONAL GREETING
    • RETRIEVING MESSAGES FROM THE DEFAULT OPERATOR�S MAILBOX.
  • PUBLIC DISTRIBUTION LISTS
    • MAINTAINING OR CREATING NEW PUBLIC DISTRIBUTION LISTS
    • RECORDING PUBLIC DISTRIBUTION LIST NAMES
  • CHANGING USER PASSWORDS
• APPENDIX A: TELEPHONE SYSTEM SELECTION & PROGRAMMING
  • PROGRAMMING TELECO/TOSHIBA TELEPHONE SYSTEMS
  • PROGRAMMING LUCENT TELEPHONE SYSTEMS
• APPENDIX B: LIGHT CODES
  • LIGHT CODES WHEN SYSTEM IS BOOTED
  • LIGHT CODES WHILE SYSTEM IS OPERATING
  • LIGHT CODES WHEN SYSTEM BATTERIES ARE LOW/NOT FUNCTIONING
  • ADDITIONAL LIGHT CODES FOR LED #1 (PORT 1)
• APPENDIX C: REMOTE DIAGNOSTICS/ADMINISTRATION
  • CONNECT THE EXTERNAL MODEM TO THE PERFECT VOICE ANSWER SYSTEM
  • RESETTING OR INITIALIZING A MODEM ON THE ANSWER
  • CONNECT THE TELEPHONE LINE
• APPENDIX D: CREATE A CUSTOM DIALPLAN
• APPENDIX E: DATABASE WORKSHEETS
  • USER LISTS : PRE-CONFIGURED DIALPLANS
  • AUTO-DETECT WORKSHEET
  • PUBLIC DISTRIBUTION LISTS
  • NORMAL USER WORKSHEET (2-DIGIT)
  • NORMAL USER WORKSHEET (3-DIGIT)
  • OUTSIDE USER WORKSHEET
• APPENDIX F: SOFTWARE UPDATES

---