Installation

Manual

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Perfect Voice Answer Installation Reference Guide

A. H
A.
ardware Installation
Hardware Installation

1.
Inspect
and
Unpack
the
System

See page 6

2.
Connect
the
AC
Power
Adapter

See page 6

3.
Connect
the
Telephone
System

See page 7

4.
Placement
of
the
System

See page 8

B. Set the Date and Time
B. Set the Date and Time

1. Press intercom & call the Perfect Voice Answer system.

2. Log in to User ID 900 (administrator box).

3. Dial 2 to set the current Time.

4. Dial 3 to set the current Date.

See page 9

B. Select th
C.
e Telephone System/Dialplan
Select the Telephone System

1. Press intercom & call the Perfect Voice Answer system.

2. Dial 913.
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3. Using Table A, select the telephone system option.

4. Enter the appropriate Confirmation Code
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NOTE: Telephone system type may be changed at anytime without

affecting the User database.

See page10, Table A

B. Select th
D.
e Telephone System/Dialplan
Select the Dialplan

1.
Press intercom and call the Perfect Voice Answer system.

2. Dial
912

3.
Using Table B, select the desired dialplan option.
4.
Enter the appropriate Confirmation Code.

NOTE: The dialplan may not be re-configured without performing a new
installation.
See page11, Table B

Perfect Voice Answer Installation Reference Guide

Set the Business Hours
E. Program the Telephone System

1. Program the Telephone System

See page 12

Set the Business Hours
F. Record System Greetings and Whattodos

1. Press intercom and call the Perfect Voice Answer system.

2. Log in to User ID 980.

3. Press 5 to record current personal greeting(s).

4. Record greeting(s).

See page 13

Set the Business Hours
G. Set the Business Hours

1. Press Intercom & call the Perfect Voice Answer system.

2. Enter 910.

3. Enter 2 for Schedule.

4. Enter the weekday number, (using 1 for Monday, 2 for Tuesday, ...

or 8 for Weekdays).

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5. Enter 1 to change the open time, or 2 to change the close time.

6. Enter the hour to open/close (0 to 23).
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7. Enter the minute to open/close (0-59).

8. Press 1 to accept.

9. Press 1 to make changes effective.

See page 17

Set the Business Hours
H. Set Single Digit Options
1.
Press intercom and call the Perfect Voice Answer system.
2.
Log into the single digit User ID to change (Users 1 through 6).
3. After
Login:
· If transfer only: Dial 5. Select 8. Enter the extension number
followed by pound.
· If audiotext: Dial 2. Select 5 to record audiotext information.
(To listen to recording, Dial 1)

See page 19

Installation
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Introduction
What is Perfect Voice Answer?
Perfect Voice Answer is a system that functions with your telephone system to enhance your company's
overall telecommunications environment. Perfect Voice Answer can perform a number of tasks for callers
and Users, which increase their productivity.
Terms
Understanding the meaning of the following terms is the first step to understanding Perfect Voice Answer.
caller .. ..... ..... ..... .....An individual calling your company from an outside line.
User ... ..... ..... ..... .....An individual who is defined on Perfect Voice Answer system.
User ID ..... ..... ..... .....A two, three, or four-digit number assigned to each User. This is the number or
"extension" that a caller enters to select a User. The User ID is often the same
number as the User's telephone system extension number.
personal greeting .. .....The message heard by a caller when the User he is trying to reach is not
available. This message is normally by the User in his own voice. A personal
greeting might sound something like, "You have reached the voice mailbox of
Nancy Jones. I am not able to take your call at this time.....".
greeting .... ..... ..... .....The recorded message heard by callers after the system answers their call (i.e.
"Thank you for calling ABC Company...")
whattodo... ..... ..... .....The recorded message heard by callers immediately after the system plays the
greeting (i.e. "Using your touch-tone phone, please enter the extension of the
person you wish to reach...").
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audiotext... ..... ..... .....A message heard by a caller after selecting certain single digit options (i.e.
"Our mailing address is 110 Oak Street...").
automated attendant...A function of Perfect Voice Answer in which callers are transferred to a User's
extension after entering his or her User ID.
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voice messaging .... .....A function of Perfect Voice Answer in which messages are recorded for a User
or group of Users.
DTMF. ..... ..... ..... .....The tone generated by a touchtone telephone when one of its keypad digits is
pressed.
default operator.... .....The User to which a caller is transferred to if no selection is made from the
main greeting or whattodo.
distribution list ..... .....A group of Users to whom a message can be easily sent or forwarded by
selecting a single number.
Directory assistance ....Offers callers who do not know your User ID the option of "spelling out" your
name by pressing the telephone keys that correspond to your last name.
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Modes of Operation
Primary Attendant
When Perfect Voice Answer is configured as the primary attendant, a caller who dials your company's main
telephone number is answered by the Perfect Voice Answer system. The automated attendant function
allows the callers to enter a User ID and Perfect Voice Answer processes the call based upon the User ID
entered.
Secondary Attendant
When Perfect Voice Answer is configured as the secondary attendant, a person answers a caller who dials
your company's main telephone number. However, if the caller dials a secondary or "back door" telephone
number, or if there is more call activity than the human attendant can handle, Perfect Voice Answer answers
the call. The calls are then processed just as if the Perfect Voice Answer were a primary attendant.
Voice Messaging
In this mode, a call is directed to Perfect Voice Answer, because the User is not available to take the call.
Perfect Voice Answer then records a message for the User. This is voice messaging.

What Perfect Voice Answer Can Do For Callers
Perfect Voice Answer can perform a number of tasks to enhance your company's telecommunications
environment for callers.
· Answer an outside call and transfer the caller to an extension within your company.
· Answer an outside call and provide information by playing caller-selected pre-recorded messages.
· Allow a caller to leave a message for a User if the User is not available.
· After a caller records a message, he or she is presented with options to send the message, review the
message, re-record the message, add to the message, or discard the message. The caller may also
mark the message urgent or private. Marking the message urgent places that message before other
messages in the destination User's mailbox. Marking the message private prevents the User from
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forwarding it to another User.
· Allow a caller to select another User, in the event that the originally selected User is not available.
· If a caller is calling from a rotary dial telephone or does not know how to use the system, Perfect
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Voice Answer can transfer the caller to an operator.
· If a caller does not know the extension (User ID) of the person he or she wishes to reach, he or she
may select the directory assistance option (9) and spell the name of the person, instead.
· Detect Fax tones and transfer to a fax machine.
· Detect TTY/TDD tones and transfer to a TTY machine.
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What Perfect Voice Answer Can Do For Users
Perfect Voice Answer offers a large number of features for Users.
· Allow a User to record a personal greeting that callers hear in the event that the User is not available
to answer their call.
· Inform a User that a new message has been left by lighting the message lamp on the User's
telephone.
· Allow a User to listen to messages left by callers or other Users.
· If a message was not marked private, allow a User to forward it to another User (or group of Users).
The message can be forwarded with or without a prefix recording. The prefix might say something
like, "Joann, would you please take care the problem that Mark is describing in the following
message."
· Allow a User to set up a list of other Users to whom a message can be easily sent or forwarded.
· If a User does not know the User ID of another User, he or she can select the directory assistance
option (9) and spell the name of the person, instead.
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Installation
Installation Overview
The Perfect Voice Answer is a smaller version of Teleco's Perfect Voice. It is designed for easy, turnkey
installation. The minimal amount of programming required after installation may be completed via the
telephone dialpad or the SCREENS interface. For more information on the SCREENS interface, refer to the
Perfect Voice Installation & Maintenance Manual.
The Perfect Voice Answer can be pre-configured as a 2-digit dialplan with 38 Normal Users (excluding the
operator) or a 3-digit dialplan with 80 Normal Users (excluding the operator). In addition, there are 50 pre-
configured Outside User IDs, and 6 single digit options, which may also be activated for audiotext and/or
transfers.
This manual covers the installation, programming and usage of the Perfect Voice Answer system, as well as
System Administrator's duties. This document should be read in its entirety prior to installation. The
installing technician should be familiar with the telephone system programming and the changes that will be
needed to enable the voice mail ports for the Perfect Voice Answer.
The Perfect Voice Answer answers calls, plays the company greeting and offers options to callers. These
options may include entering an extension number, accessing Directory Assistance if the extension number
is not known or accessing some audiotext information. If a caller enters an extension number, the Perfect
Voice Answer places the caller on hold and dials the extension number of the called party. If the called party
answers, the caller is connected. If the called party is busy, does not answer or has Call Blocking set, the
caller is prompted to leave a message, enter another extension number, or press 0 for the operator.
When a caller leaves a message, the Perfect Voice Answer notifies the User of a new message by activating
the message lamp on the User's telephone. When the User has accessed all new messages, the Perfect
Voice Answer extinguishes the message lamp on the User's telephone.
Normal Users are those individuals who have a physical extension number on the telephone system that
directly corresponds to their User ID, or mailbox, on the Perfect Voice Answer system. If the called
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extension number is busy or does not answer, the caller is prompted to leave a message, enter another
extension number or press 0 to reach the operator.
Outside Mailbox Users are those individuals who do not have a physical extension number on the
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telephone system but who do have a mailbox on the Perfect Voice Answer system. When a caller enters an
Outside User ID, Perfect Voice Answer immediately plays the personal greeting for the mailbox and allows
the caller to leave a message or dial another extension.
An Audiotext Mailbox is not associated with a specific telephone extension and does not take messages.
Instead, it plays a pre-recorded greeting that provides information to callers. The information could be
anything the company would like callers to have but does not necessarily need a person to say. Audiotext
boxes are useful in playing information to callers such as the company address, fax number, business hours
and general information.
Two Auto-Detect Users are pre-defined (990=fax extension, 991=TDD extension).
Single Digit Users available are 1, 2, 3, 4, 5, and 6. These Users may also be defined as audiotext boxes
and/or transfer boxes.
The Normal User and Outside Mailbox User IDs may be two, three, or four digit numbers.

The pre-defined system codes are as follows:
· System Access code: 7
· Hang-up, or Endcall code: 998
· Direct to take a Message: 997
· Direct to Personal Greeting: 8
· Directory Assistance: 9
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Installation

A. Hardware Installation
To install Perfect Voice Answer, you must complete the following steps:
· Inspect and unpack the system
· Connect the AC Power Adapter
· Connect the telephone system
· Placement of the system
· Program the telephone system
· Set Date and Time
· Select the Telephone System
· Select the Dialplan
· Record the system greetings and whattodos
· Set Business Hours
· Set Single Digit Options
· Perform Training
1. Inspect and Unpack the System
Make sure none of the shipping containers were damaged during shipment. Do not open any damaged
shipping containers. Contact your shipping agent for appropriate claims.
With your Perfect Voice Answer system, you should receive the following.
· Main system unit with Perfect Voice Answer software already installed
· Quick Reference cards
· User Guides
· Installation and Maintenance Manual on electronic media
· AC power cable for the main system unit

WARNING: Do not open the main system unit. There are no serviceable parts inside and
your warranty is voided if the unit is opened.
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2. Connect the AC Power Adapter
The use of an UPS, uninterruptable power source, which is included with the system, is required. The UPS
significantly increases the life expectancy of electronic equipment. The UPS should be supplied by a
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properly grounded, isolated circuit.
Be sure there is no other equipment using the same circuit, especially vending machines, microwave ovens,
laser printers, fax machines, copiers, or other devices that can draw a lot of current. This applies even if a
UPS will be used. An exception applies for the telephone system. If possible, make sure the telephone
system uses the same properly grounded, isolated power circuit.
Secure the AC power adapter. The appropriate connection point should be clearly labeled at the back of the
system. Do not power up the system until the AC power adapter is securely and properly connected.

The following connections should be noted.
Device Connection
Point(s)
AC power adapter
Corresponding connection on the back of the
system at the power supply

surge-protected AC power source (UPS
required)

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3. Connect the Telephone System
Analog extension modular jacks (RJ-11 type), capable of supporting single line telephone sets should be
installed within 2 feet of Perfect Voice Answer. One single line extension is required for each Perfect Voice
Answer port. Label each extension jack clearly with its physical extension number.
Note that the RJ-11 patch cords do not have to be connected before powering up the system; they can be
connected or disconnected at any time.

The following connections should be noted.

Complete telephone system connections by
plugging the RJ-11 patch cords into their
corresponding RJ-11 jacks on the back of

the unit. The jacks are arranged in sequence Line: 1 2 3 4
with lowest line (port) number starting at
the left. Note that you must supply your
own 2-conductor RJ-11 patch cords.

Line Settings:
· Line 1: Rcpt Only (Incoming calls only).
· Line 2: Rcpt + Notify + AMIS (Incoming and outgoing calls). This port is shared between
Receptionist, Notify, and AMIS. This port is responsible for all notification including pagers and
message waiting lights. After terminating an outbound call, control of the port returns to
Receptionist.
· Line 3: Rcpt Only (Incoming calls only).
· Line 4: Rcpt Only (Incoming calls only).
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NOTE: Remote Access is available on all ports by pressing #*# when the system answers. Refer to
Appendix B for more information.
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4. Placement of the System
The Perfect Voice Answer system may be placed on any sturdy, flat surface, or it can be wall-mounted
using the screw slots located on the bottom of the unit. The wall-mount is preferred. Do not "temporarily"
place the system somewhere it should not be. For example, Perfect Voice Answer should never be placed on
top of an air conditioning unit, filing cabinet, or cardboard box.

Wall Mount: The screw slots only allow one orientation. Locate the unit so that the LEDs are not blocked
from view.
As with any electronic equipment, the system's environment should be near room temperature, with no
strong fluctuations in temperature or humidity and well ventilated. Dust can also be a problem, especially on
sites where there is construction activity in the same area. If this is the case, remove Perfect Voice Answer
and clean the area before reinstalling.
Radio frequency interference (RFI) is rarely a problem, but has been known to damage electronic
equipment. Be sure the system is not placed near any strong sources of RFI, especially power transformers
or radio transmitting equipment.

NOTE: Make sure there is two inches of free space all around the unit to ensure adequate ventilation.
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B. Set the System Date & System Time
The system date and time must be set for the system to operate properly. If the system date and time is not
set or the system has been reset, the following message plays: "The current system date is invalid."
Perform the following steps to set the system date and time.

Press Intercom and call the Perfect Voice
Thank you for calling. If you have a

Answer system.
touch-tone phone . . .
NOTE: If the telephone system has
been programmed, you may need
to press ** to cancel auto-login
before dialing 7.
Enter System Access Code: 7
Enter User ID: 900
System Administrator Menu:
Enter the Password for User 900.*
For the Current Date and Time,
press 1. To Change the System
Time, press 2 ....
Press 1 to review the current date and time.
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If satisfied
Press 2 to
Press 3 to
with the Date
change the
change the
and Time,
current Time.
current Date.
press 0 to
return to the
Whattodo.
Enter in the
Enter in the
new Time.
new Date.

24-hour format
YYMMDD
*For security reasons, it is
important that you change the
password. You may change
the password in User Setup.
When satisfied with the Time and Date, press 0 to
return to the Whattodo.
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C. Selecting the Telephone System Type
The first time the system is turned on, you will need to set the correct telephone system type for this
installation. Refer to Table A for the list of telephone system types and appropriate options that may be
selected.
Table A
Option
Confirmation
Telephone System Description
Message Message Integration
Number
Code
Light On
Light
Code
Off Code
1
9016
Teleco UST-1016, 1056, 1096 DK
63 +
64 +
DTMF
Toshiba DK 16, 56, 96
extension extension
2
9024
Teleco UST-1014, 1014i, 1024,
#63 +
#64 +
DTMF
1040, 1040i, 1280, 1424, 1424iDK
extension extension
Toshiba DK 14, 16e, 40, 40i, 280,
424, 424i,
Toshiba CTX 100, CTX 670
3
9424
Teleco UST-1040, 1040i, 1280,
SMDI
SMDI
SMDI
1424, 1424i DK
(Rel. 3.X or
(Rel. 3.X or
(Rel. 3.X or
Toshiba DK 40, 40i, 280, 424, 424i
greater)
greater)
greater)
Toshiba CTX 100, CTX 670
4
9008
Teleco UST 1008 DK
63 +
64 +
DTMF
Toshiba DK 8
extension extension
5 7227
Partner
ACS

-- --
DTMF
6 6677
Merlin
Legend
-- --
DTMF

Press Intercom and call the Perfect

Voice Answer system.

Thank you for calling. If you have a
touch-tone phone . . .
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Dial 913

(NOTE: If the telephone system has
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been programmed, you may need to
press ** to cancel auto-login before

dialing 913.)

Enter the appropriate telephone system

Option Number from Table A.

Enter the appropriate Confirmation

Code from Table A. Press # when
finished.

"Please wait."

(Then you hear several tones)
*WARNING: Perfect Voice Answer

reboots immediately after the telephone
system type is selected. Allow several

minutes for the system to boot before
Hang up and wait for the system to

moving on to dialplan configuration.
reboot.*
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D. Selecting a Pre-configured Dialplan
It is important to pay close attention when selecting a dialplan. Be absolutely certain of the dialplan you
want before you begin this step. It is strongly recommended to use the 2 digit or 3 digit pre-configured
dialplans on all Teleco, Toshiba, and Lucent telephone systems as they have been tailored for these systems.
Table B illustrates the dialplans available. If you wish to create a custom dial plan, refer to "Appendix C:
Create a Custom Dial Plan".
NOTE: Once a Perfect Voice Answer pre-configured dialplan has been selected, it is not possible to select
a different pre-configured dialplan without performing a new installation. All local configuration
information, personal greetings, names, and messages will be lost. You may, however, add to the dialplan
using the custom dialplan option (see "Appendix C: Create a Custom Dial Plan"). Single Digit Users may
be configured as audiotext or additional Audiotext Users may be added using Appendix C.
Table B
Telephone
Option
Confirmation
Dialplan
Normal
Outside
System
Number
Code
Description
Users
Users
Type
Teleco/Toshiba
1
2002
2 digit
10-47
600 649
Teleco/Toshiba
2
3003
3 digit
200-279
600 649
Teleco/Toshiba
3
4004
2 digit with SMDI
10-47
600 649
(with SMDI)
Teleco/Toshiba
4
5005
3 digit with SMDI
200-279
600 649
(with SMDI)
Lucent
5
6006
2 digit
10 58
600 649
Lucent
6
7007
3 digit
100 163
600 649

Press Intercom and call the Perfect
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Voice Answer system.

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Dial 912

(NOTE: If the telephone system has
been programmed, press ** to cancel

auto-login before dialing 912.)

Enter the pre-configured dialplan Option

Number from Table B.

Enter the appropriate confirmation code

from Table B. Press # when finished.
"Please wait."
(Then you hear several tones)
You are placed at the main greeting.
Hang up.
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E. Program the Telephone System
The telephone system programming should be completed in two stages. In the first stage, the extensions for
the Perfect Voice Answer are programmed. The second stage of changes is not performed until the Perfect
Voice Answer has been fully programmed and all training is complete. This stage, often referred to as the
cutover, is where you actually route and forward calls to the Perfect Voice Answer.
Refer to Appendix A for appropriate telephone system programming information.
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F. Record System Greetings and Whattodos
Customized greeting and whattodo for open and closed mode operation should be recorded during the
installation process.*
The first prompt a caller hears when reaching the Perfect Voice Answer is the greeting. The open greeting
is recorded in the personal greeting number 1 of User 980. The closed greeting is recorded in the personal
greeting number 3 of User 980. This prompt is heard only once during a call. The greeting should welcome
the caller and, like a human operator, confirm that the caller has reached the correct number.

"Thank you for calling ABC Company."
The greeting should also contain any additional information the caller should hear only once.

"Thank you for calling ABC Company. Our office is currently closed."
Immediately following the greeting, Perfect Voice Answer plays the whattodo. The open whattodo is
recorded in the personal greeting number 2 for User 980. The closed whattodo is recorded in the personal
greeting number 4 of User 980. The whattodo informs the caller "what-to-do", or gives the caller options.

"If you know the extension number of the person you wish to reach, please enter it

now. For directory assistance, press 9 or hold for assistance."
If single digit options are used, they should be included as part of the whattodo. There are several states
during the duration of a call in which the caller is brought back to the whattodo.
· After leaving a message
· After entering an invalid selection or extension number
· After pressing 0 to exit from User mode
· After listening to an audiotext message
When writing the script for the whattodo, three things should be kept in mind:
1. The whattodo is played immediately after the greeting, so the transition between the greeting and
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whattodo should flow smoothly.
2. Callers may eventually come back to the whattodo, so the whattodo must make sense without being
prefaced by the greeting.
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3. It is tempting to offer the caller as many options as possible. However, most callers only want one
thing. That is to talk to someone. Give the caller no more than three or four options in the
whattodo.
Refer to the System Greeting Scripts worksheet to record the greeting and whattodo for both open and
closed modes. All recordings should be made from a quiet environment.

*If you are familiar with how Perfect Voice Answer greetings work, you may skip to "Recording System
Greetings" on page 15.
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System Greeting Scripts
Description
Written Script
Open greeting

(980-Greeting 1)

Open whattodo

(980-Greeting 2)

Closed greeting

(980-Greeting 3)

Closed whattodo

(980-Greeting 4)

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Pre-Defined Users For Greetings and Whattodos
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All greetings and whattodos (daytime, nighttime, and emergency/temporary) are recorded from one User ID
User ID 980. The greetings and whattodos are recorded as individual greetings (UV1-UV4 and UV7-
UV8) for this User.
· Greeting 1 (UV1): Daytime Greeting
· Greeting 2 (UV2): Daytime Whattodo
· Greeting 3 (UV3): Nighttime Greeting
· Greeting 4 (UV4): Nighttime Whattodo
· Greeting 5 (UV5): Holiday Greeting
· Greeting 6 (UV6): Holiday Whattodo
· Greeting 7 (UV7): Emergency Greeting
· Greeting 8 (UV8): Emergency Whattodo

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Recording System Greetings
The process of recording of the greeting and whattodo for open, closed, or holiday mode is the same as
recording a personal greeting in a mailbox, only the User ID and password are different. All greeting and
whattodo messages (daytime, nighttime, and emergency) for the main company may be recorded in User ID
980. Follow this procedure to record the greetings.
Thank you for calling. If you have

Press Intercom and call the Perfect Voice Answer system.
a touch-tone phone . . .
NOTE: If the telephone system

has been programmed, you may

need to press ** to cancel auto-
login before dialing 7.
Enter System Access Code: 7

Enter User ID: 980

Enter the password for User ID 980.
Call Management Menu
To play current personal greeting,

press 1 ...

Scroll (by pressing 4 to the greeting number you wish to
record and press 5 to record.

Greeting 1: Daytime Greeting

Greeting 2: Daytime Whattodo
Greeting 3: Nighttime Greeting

Greeting 4: Nighttime Whattodo
Greeting 5: Holiday Greeting

Greeting 6: Holiday Whattodo
**Greeting 7: Emergency Greeting
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**Greeting 8: Emergency Whattodo

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Record desired personal greeting (1, 2, 3, 4, 7, or 8).

Press 1 to review the recording.

If you are not satisfied with
If you are satisfied with the

the recording, press 5 to
recording, press 0 to
record it again.
return to the whattodo.

NOTE: To activate a new open greeting and whattodo or holiday greeting, see "Manually
selecting Open and Closed mode", page 16 .
**Greetings 7 and 8 will immediately override the current greeting until the next change from day or
night. This change may be done manually or scheduled.
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Manually Select the Open or Closed Mode
Once the greeting and whattodo for open and closed mode have been recorded, the new recordings may be
activated immediately using the following procedure for manually selecting open or closed mode.
Otherwise, the new recordings will play at their regularly scheduled time.

Press Intercom and call the Perfect
Thank you for calling. If you have a

Voice Answer system.
touch-tone phone . . .
NOTE: If the telephone system has
been programmed, you may need
to press ** to cancel auto-login
before dialing 910.
Enter 910
Press 1 for Open or Closed mode.
To place the system in open mode,
press 1. To place the system in
closed mode, press 2. . .
To place in open mode, press 1,
To place in closed mode, press 2,
To place in holiday mode, press 3,
To place in workday mode, press 4.
You have selected ... If this is
correct, press 1. If this is not
correct, press 2.
If not correct, press 2.
If correct, press 1.
To cancel, press *.
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Please wait while your
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changes are processed.
Beeps..... No Changes
Beeps..... Changes are
complete.
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G. Setting the Business Hours
Perfect Voice Answer automatically schedules events to run on specific days of the week at specific times.
You may activate an event that places the system in open mode during normal hours of operation (plays the
open greeting and whattodo) and another event that places the system in closed mode for after-hours
operation (plays the closed greeting and whattodo). Refer to the worksheet below while activating open and
closed modes.

NOTE: If you plan to use the same greeting/whattodo 24 hours a day, no adjustments
should be made to the scheduler.

Day
Open time for open greeting to play
Closed time for closed greeting to play
1 Monday

2 Tuesday

3 Wednesday

4 Thursday

5 Friday

6 Saturday

7 Sunday

8 Weekdays
-

Mon-Fri
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To set the business hours:

Thank you for calling. If you have a
Press Intercom and call the Perfect
touch-tone phone . . .
Voice Answer system.
NOTE: If the telephone system has
been programmed, you may need
to press ** to cancel auto-login
before dialing 910.
Enter 910
Press 2 for Schedule.
Enter the weekday number you wish
to modify...
Enter the appropriate day number, using
1 for Monday, 2 for Tuesday, etc. or
8 for Weekdays
To change the open time, press 1,
or
To change the close time, press 2.
Please enter the hour to open/close.
Enter the hour from 0 to 23.
Please enter the minute to open/close.
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Enter the minute from 0 to 59.
The event change you have requested is ...
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If this is correct, press 1. If this is not correct,
press 2. To cancel, press the star key.
To accept the event change, press 1.
To make these changes effective, press 1. To add
more changes, press 2. To cancel all changes
press the star key.
To make additional
To make these
To cancel all
changes to this
changes effective,
changes, press *.
event, press 2.
press 1.
You will hear beeps
You are placed at
then "Done".
the whattodo.
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H. Setting Up Single Digit Users
Single Digit User IDs 1 through 6 may be set up to transfer callers to another extension (Transfer-Only) or
play an audiotext message to callers (Audiotext). A Single Digit User ID may be set up to both transfer to
an extension and play audiotext. However, only one of these functions will be active at a time, depending
on the call blocking status of the User ID (See "Single Digit Departmental Login", page 21).

Setting Up Transfer-Only Single Digit Users
Follow these steps to set up Transfer-Only Single Digit Users.

Thank you for calling. If you have a

Press intercom and call the Perfect Voice
Answer system.
touch-tone phone . . .

NOTE: If the telephone system has
been programmed, you may need

to press ** to cancel auto-login

before dialing 7.
Enter System Access Code: 7

Enter Single Digit User ID (1-6).

Enter Password for Single Digit User ID.*

Press 5 for User Setup.
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Press 8 to Change Extension Number.

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Enter the Extension Number.** Press #

When Finished.

Press 0 to return to the whattodo.

*For security reasons, it is important to change the password. You may change the password in User Setup.

**HINT: To remove the extension number, repeat the above steps. When prompted to enter the extension
number, simply press pound without entering an extension.

NOTE: When you enter an extension number for a Transfer-Only Single Digit User, you automatically de-
activate Call Blocking. The Call Blocking option then can be heard in Call Management.

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Setting Up Single Digit Audiotext Users
Follow these steps to set up Single Digit Audiotext Users.

Thank you for calling. If you have a
Press intercom and call the Perfect Voice
touch-tone phone . . .

Answer system.
NOTE: If the telephone system has

been programmed, you may need
to press ** to cancel auto-login

before dialing 7.
Enter System Access Code: 7

Enter Single Digit User ID (1-6).

Enter Password for Single Digit User ID.*

Press 2 for Call Management.

Press 5 to Record Audiotext Message.

Record Audiotext Message.
Press # When Finished.

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Press 1 to Listen to the Audiotext

Message.

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Press 0 to return to the whattodo.

NOTE: If you have entered an extension number in User Setup for a Single Digit Audiotext User, the call
blocking feature is activated. You may now toggle this Single Digit User between Audiotext and Transfer
Only. If you have no plans of transferring with this User ID and you do not want to hear the call blocking
option, remove the extension. (See "Setting Up Transfer Only Single Digit Users", page 19.)

*For security reasons, it is important to change the password. You may change the password in User Setup.
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Single Digit Departmental Login
You may log a department "In" or "Out" with Single Digit Users. To implement, you should enter an
extension for the Single Digit User (See "Setting up Transfer Only Single Digit Users", page 19) and record
an audiotext message for the same Single Digit User (See "Setting Up Single Digit Audiotext Users". Page
20). With single digit departmental login, anyone in the department may log the department in or out. When
the department is logged out, a custom recording (audiotext message) plays informing callers when they will
be back or what options they have available to them. Logging in or out is controlled by toggling the call
blocking setting of the Single Digit User.
For example, you may set up Single Digit User 2 to transfer to the Customer Service department at
extension 205. In addition, you record an audiotext message for Single Digit User 2 that informs callers of
Customer Service hours or other available options. When the Customer Service department is logged in
(call blocking disabled for Single Digit User 2), the call is transferred to extension 205. When the Customer
Service department is logged out (call blocking enabled for Single Digit User 2), callers hear the audiotext
message.

Call Blocking
Department
Single Digit User Action
Setting
Status
Off
Logged In
"Transfer Only" Call transfers to the extension.
Enabled
Logged Out
"Audiotext" Audiotext message plays until the
department is logged back in.

To Log the Department In or Out:

Press intercom and call the Perfect Voice
Thank you for calling. If you have a
touch-tone phone . . .

Answer system.
NOTE: If the telephone system has
I&M

been programmed, you may need
to press ** to cancel auto-login

before dialing 7.

Enter System Access Code: 7
?

Enter Single Digit User ID (1-6).

Enter Password for Single Digit User ID.*

Press 2 for Call Management.

Press 2 to Log in or Out.
(You are toggling the Call Blocking

Status--Disable to Log in or Enable to
Log Out.)

Press 0 to return to the whattodo.

*For security reasons, it is important to change the password. You may change the password in User Setup.
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Configure Auto-Transfer to Fax Extension
Perform the following steps to configure Perfect Voice Answer to automatically transfer to a fax extension
when fax tone is detected.

Press intercom and call the Perfect Voice Answer system.

NOTE: If the telephone

system has been

programmed, you may

Enter System Access Code: 7
need to press ** to
cancel auto-login before

dialing 7.

Dial 990

Enter Password for User ID 990.

Press 5 for User Setup.

Press 8 to Change the Extension Number.

Enter Fax Extension. When finished, press #.
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Press 0 to return to the whattodo.
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Configure Auto-Transfer to TDD Equipment
Perform the following steps to configure Perfect Voice Answer to automatically transfer to TDD equipment
when TDD tones are detected.

Press intercom and call the Perfect Voice Answer system.

NOTE: If the telephone

system has been

programmed, you may
need to press ** to

Enter System Access Code: 7
cancel auto-login before

dialing 7.

Dial 991

Enter Password for User ID 991.

Press 5 for User Setup.

Press 8 to Change the Extension Number.

Enter TDD Extension. When finished, press #.
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Press 0 to return to the whattodo.
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Configuring the Default Operator
The default Operator for Perfect Voice Answer is User ID 0. Whether a caller dials 0 or does not dial
anything from the main greeting he or she is directed to the extension programmed for User ID 0. Perfect
Voice Answer is pre-programmed with the extension 0 for User ID 0.
To change this, perform the following step:

Programming the Default Operator's Extension

Press intercom and call the Perfect Voice Answer system.

NOTE: If the telephone
system has been

programmed, you may

need to press ** to

Enter System Access Code: 7
cancel auto-login before

dialing 7.

Enter User ID: 0

Enter Password for User ID 0.

Press 9 to Back out of Message Management.

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Press 5 for User Setup.
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Press 8 to change the Extension Number.
Enter Extension. When finished, press #.
Press 0 to return to the whattodo.
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Configuring the System for SMDI
To enable SMDI integration you must first follow the steps in "Selecting the Telephone System Type" and
select option 3. This step involves mapping the extension numbers Perfect Voice Answer is plugged into.
Fill in the extension numbers to their corresponding LINE below.
LINE 1 _____ LINE 2 _____ LINE 3 _____ LINE 4 _____

Press Intercom and call the Perfect Voice Answer system.

Dial 919

Enter Confirmation Code: 5867
One...

Enter first extension. Press # when finished.

Two...

Enter next extension. Press # when finished.

Three...

Enter next extension. Press # when finished.

Four...
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Enter next extension. Press # when finished.

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You have selected .... (Extensions are

read back in order)

"nnn" Beep "nnn" Beep "nnn" Beep
"nnn" Beep

If this is correct, press 1. If this is not

correct, press 2. To cancel, press star.

Press 2 if not
Press 1 if
Press * to

correct.
correct.
cancel.

You must start SMDI on COM1. Call the system, dial 978 then dial 978 again. Hang up

after you hear the beeps and whattodo. This disables Klinic and starts SMDI on COM 1.
Refer to Appendix B, page B-2 for more information.

NOTE: Perfect Voice Answer reboots after this step.

NOTE: If this is less than a 4 port system you may simply press # for the lines not in use.
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Training
Console Operator Training
The console operator plays a crucial role in many telecommunications environments. The console operator
should be comfortable with performing the following tasks.
· Transfer a caller to Perfect Voice Answer (main greeting).
· Transfer a caller to a User's message box using 997.
· Transfer a caller to a User's personal greeting using 8.
· Explain the basic operation of the system to a caller (i.e. "...enter the person's extension...")
System Administrator Training
The System Administrator should understand at least the basics of how Perfect Voice Answer operates.
Familiarize the System Administrator with all features available to Users. Have the System Administrator
carefully review the System Administration section of this guide and answer any questions the System
Administrator may have.
The System Administrator is often your primary on-site contact. It is very important to get this person
comfortable with not only the administration of the system, but its usage as well. Users look to the System
Administrator as the person who knows the system's features and capabilities. If the System Administrator
is not comfortable with the system, your organization will end up fielding many more questions from the
site than necessary. This ultimately can lead to a dependence of site personnel on your organization to
perform basic System Administrator tasks.
The System Administrator should be comfortable with performing the following tasks.
· Reset a User who is no longer on the system
· Reset the password for a User
· Record personal greeting for audiotext announcement
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· Record system greeting
· Record system whattodo
· Place the system in open/closed mode
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· Set Schedule
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User Training
The User is the most important person on every site. An untrained User community results in dissatisfaction
and frustration with the system. This, in turn, can lead to serious political problems with getting the system
accepted. Since acceptance of the system, especially in the early stages of an installation is critical to its
success, proper training of the User community can be just as, if not more important than, the technical
aspects of the installation.
The system should be fully functional, but not yet on-line during the training period. Ideally, Users are
allowed to work with the system's capabilities (sending messages, recording personal greetings, etc.) for a
few days after training and before the final cutover.
Although most Users complete Quick Setup, which guides them through the process of setting up their
message box, all Users should be able to perform the following tasks manually:
· Select a personal greeting.
· Record a personal greeting.
· Listen to messages.
· Delete messages.
· Forward a message to another User.
· Send a message to another User.
· Setup pager notification.

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Pager Notification
Pager notification may be activated for any User or Outside User ID on the Perfect Voice Answer
system. If pager notification is active, the User's pager is activated for every new message every day,
twenty-four hours a day. The User may activate and deactivate pager notification from within their
User mailbox. When the User receives a new message, 9's will appear on the pager display. This is the
notification that there are messages in his or her Perfect Voice Answer mailbox.

To activate/deactivate Pager Notification:

Log in to Mailbox.

Press 9 to back out of the Message

Management Menu and go to the Main

Menu.

Press 4 for Notify Management.

1
2
3
4
9
0
Notification
Enable Pager
Block all
Change
Return to
Log
Status
Notification
Notification
Notification
Main Menu
Out
I&M

Number

Enter 7/10 digit
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local pager

number. *

*NOTE: The pager number must be local. It is not necessary to place a 9 (Trunk Access Code) in the
notification dialstring.
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Notification Cycle
Moments after a message is left, the pager is called. If the User does not call in to pick up the new message,
the pager will be called approximately 10 minutes from the initial attempt. The delay between attempts
increases the longer the message goes un-retrieved. The delay continues, adding 10 minutes to each
attempt, not to exceed 1 hour between attempts. The table below contains an example of the paging cycle
for an un-retrieved message left at 9:00 AM.

Attempt
Accumulated Delay
Example
First
No delay
9:00 AM
Second
10 Minutes
9:10 AM
Third
20 Minutes
9:30 AM
Fourth
30 Minutes
10:00 AM
Fifth
40 Minutes
10:40 AM
Sixth
50 Minutes
11:30 AM
Seventh
60 Minutes
12:30 PM
Eighth
60 Minutes
1:30 PM
Ninth
60 Minutes
2:30 PM
Tenth
60 Minutes
3:30 PM

Note: All notification attempt schedules reset upon receipt of each new message. For this reason if you
receive a new message every 5 minutes, your pager will go off every 5 minutes for each new message.
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Final Cutover
After Perfect Voice Answer and the telephone system are fully configured and all parties are familiar with
the system, the final cutover can be performed. During this step, CO line calls may be routed to Perfect
Voice Answer and User stations may be call-forwarded in a busy/ring-no-answer state to Perfect Voice
Answer.
Users' telephones should be forwarded to the Perfect Voice Answer system for internal coverage on
busy/ring-no-answer. Any internal User who calls an extension that is busy/ring-no-answer will be
forwarded to that User's message box.
You should stay in close contact with the site during this crucial period so that anything that was overlooked
during the installation can be quickly taken care of. The console operator is an especially good source of
information about how the system is functioning and how well the caller community is accepting it.

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Troubleshooting
Symptom: The auto-attendant will not answer
Determine if there is a bad port:
From an internal station, call each port individually and note which one(s) are not answering.
If no ports answer:
a) Verify the system has power and has booted
b) Verify the ports have a pulse. Each port should blink every five seconds when idle.
If some ports do not answer, plug in a single line telephone (POTS) to the line(s) that do not
answer and call them:
a) If the single line phone rings and is able to take the call, you have a bad port on
Perfect Voice Answer.
b) If the single line phone does not ring, you have a bad port on the switch.
If all ports answer:
a) The hunt group is not working properly.
b) Users stations are not forwarded properly.
c) The trunks are not ringing into the Perfect Voice Answer hunt group properly.
If the last 2 ports do not answer:
a) Verify the system is a 4 port system.
Symptom: Pager notification is not functioning
Verify the paging service is working:
The first and easiest thing to check is that the paging service is working properly. Simply dial the pager
number and enter in several 9s because that is what the system is attempting to do.

Verify programming in the User ID having trouble:
When testing the User ID experiencing trouble, you always want to start with an empty mailbox. Delete all
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messages in the mailbox. Call back and leave the User a message.
If the User ID does not give you the option to leave a message:
a) The User must go through quick setup, or
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b) The mailbox is full, or
c) The system if full and unable to take anymore messages.
If you are able to leave a message, log in to the User ID and verify the notify status:
a) Is Notification enabled for the User?
b) Is the notification number correct?
c) Make sure the notification number does not contain the 9 for outside line access.

Determine trunk access is working:
From Line 2 the system always dials 9 to gain trunk access. You must verify this is working
properly. Using a single line telephone on Line 2, go off hook and dial 9:
If no outside dialtone is detected:
a) The trunk access code programmed in the telephone system is something other than
9.
b) The extension Line 2 is plugged into has not been given trunk access privileges.
c) There is a problem with one or more of the trunks in the trunk group.
If dialtone is detected:
a) Verify User setting (above).
b) Line 2 may be busy processing calls and has not been given enough time to seize
the line and dial the pager.

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Symptom: Calls forwarded to voicemail go the main greeting rather than personal greeting
If the caller hears the main greeting:
a) Verify the User ID exists by trying to log in to it.
b) Verify the integration is being sent by listening on the line with a digit grabber or
test set to determine the telephone system is sending the integration string (DTMF
integration).
If caller hears several rings followed by the main greeting on an SMDI configuration, SMDI
link is not working:
a) Check
Cabling.
b) Verify telephone system programming.
c) Re-select telephone system type (see "Selecting the Telephone System Type", page
10).

Symptom: The auto-attendant will not successfully transfer calls.
Determine if the telephone system is capable of transferring calls:
Attempt the transfer with a single line phone on the same line the auto-attendant is using. Verify
which port on the auto attendant is not transferring calls.
If the transfer works, there is a bad port on the system.
If the transfer does not work:
a) The port on the telephone system may not be configured to allow transfers.
b) The port on the telephone system may be bad.
Some telephone systems do not support station to station transfers. In this case, only outside callers can take
advantage of the auto-attendant.

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System Administration
Before You Begin
As the System Administrator, you play a key role in the every day operation of Perfect Voice Answer. It is
important that you understand at least the basics of how Perfect Voice Answer operates. You should be
familiar with all features available to Users. Completely understand the User Guide before covering the
material in this manual.
Basic System Maintenance
As mentioned above, the System Administrator performs a key role in the operation of Perfect Voice
Answer. Following are some examples of your basic duties as a System Administrator.
· Record the main system greeting and whattodo.
· Record any audiotext announcement.
· Train Users.
These procedures along with many others that you may need to perform are documented in step-by-step
detail later in this manual.
Questions and Answers
As the System Administrator, you are responsible for answering questions from Users. You should have a
relatively good working knowledge of how the system operates. You will also help new or inexperienced
Users become accustomed to using the system. Even if you don't immediately have an answer to someone's
question, you can easily get the answer from the Perfect Voice Answer documentation, your vendor's
technical personnel and your own experience with the system.
User Training
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Although Quick Setup takes most Users through the process of setting up their mailbox, all Users should be
able to perform at least the following tasks in order to benefit from the system. As the System
Administrator, you also need to be able to perform these tasks in order to best train your new personnel.
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· Select a personal greeting.
· Record a personal greeting.
· Listen to messages.
· Delete messages.
· Forward a message to another User.
· Send a message to another User.
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System Administration
Problem Reporting
In the event that a User or caller reports a problem with the system, you and/or the vendor's technical
personnel work to determine the cause of, and solution to the problem. The cause of a problem may be one
or more of the following.
· User error
· Insufficient training
· Incorrect system configuration
· Faulty hardware
· Faulty software
The System Administrator plays a central role in separating those issues that can be addressed within the
organization (i.e. training, User error, etc.) and those issues that can be addressed by the vendor's technical
personnel. Some problems, especially those experienced just after the system is installed, can only be
resolved through cooperation between both parties, the vendor and your company.

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System Administrator Menu
User ID 900 is the only User with administrative privileges. Below are the available options from the
System Administrator menu:

q Play the Current Date and Time

This option plays the current date and time of the system.

w Change System Time

This option allows the System Administrator to change the time on the system.

e Change System Date

This option allows the System Administrator to change the system date.

r Reset a Password

This option allows the System Administrator to change a User's password to the default password.

t Activate/Disable Users
This option allows the System Administrator to disable a User from the dialplan or reactivate a disabled User.

y Reset User ID
This option enables the System Administrator to reset a User ID. The User's password, name, personal
greetings, messages, and mailbox options will be reset.

u Available Recording Space

This option tells the System Administrator how much recording space is available.

i Network Administration

This option prompts the System Administrator to record names for AMIS network sites.

o Return to User Menu

This option returns the System Administrator to the User menu.

p Log Out
This option logs the System Administrator out and returns him/her to the main system greeting.
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* Replay Menu Options
To Access the System Administrator Menu
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Press intercom and call the Perfect Voice Answer system.

NOTE: If the telephone
system has been

programmed, you may
Enter System Access Code: 7
need to press ** to

cancel auto-login before
dialing 7.

Enter User ID: 900

Enter the password for User ID 900.*

*For security reasons, it is important to change the password. You may change the password in User Setup.
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System Administration
Users on the Perfect Voice Answer System
All Users must complete Quick Setup before they can receive messages. New messages will be purged after
2 weeks if not listened to. Saved messages will be purged 2 weeks after the day they were saved.
NOTE: Due to limited disk space, the maximum number of mailboxes allowed on the Perfect Voice
Answer system is approximately 300.
Normal Users
The Normal Type of User is the most common type of User on the system. A User of this type is associated
with each person in your company who has a physical extension number on your telephone system. That
extension number directly corresponds to their User ID, or mailbox number, on the Perfect Voice Answer
system.
If your Perfect Voice Answer system is a primary attendant, a caller hears your main company greeting and
whattodo when the system answers. When a caller enters a User's extension number, Perfect Voice Answer
places the caller on hold and dials the User's extension number. Perfect Voice Answer then listens for a
ring signal. If the User does not answer the ringing phone, Perfect Voice Answer returns to the caller and
plays the User's personal greeting. The caller may then leave a message, enter another extension number, or
press 0 to reach the operator.
If the caller chooses to leave a message, Perfect Voice Answer records the message and turns the message
light on at the User's extension. When a User accesses their mailbox, Perfect Voice Answer turns the
message light off on the extension.
· 2 personal greetings, 20 seconds in length
· 25 messages at 120 seconds in length
· User mode starting menu is the Message Management Menu
· Pager notification and message waiting light

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Outside Users
The Outside Users are individuals in your company who do not have a physical extension number on the
telephone system, but need voice messaging service. The Outside User boxes function just like those of the
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normal User. The only difference is that, since there is no telephone to transfer the caller to, Perfect Voice
Answer immediately plays the personal greeting for this type of mailbox as soon as the caller enters an
Outside User ID.
Since Outside Users do not have physical extension numbers on the telephone system, it is their
responsibility to check frequently for new messages.
· 1 personal greeting, 20 seconds in length
· 25 messages at 120 seconds in length
· User mode starting menu is the Message Management Menu
· Pager notification
Standard Audiotext Users
This type of User is not associated with a person. A caller who selects a User of this type is not transferred
to an extension, nor is the caller allowed to leave a message for the User. Only a message plays, after which,
the caller is placed back to the whattodo. The audiotext message may be changed at any time by simply re-
recording the personal greeting for this User. The information recorded in the message could be your
address, your fax number, your business hours or any type of information you would like callers to have.
· 1 personal greeting, 60 seconds in length
· No messages
· User mode starting menu is the Call Management Menu
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Single Digit Audiotext and Transfer-Only Users
This type of User is not associated with a person. Single Digit User IDs 1 through 6 may be set up to
transfer callers to another extension (Transfer-Only) or play an audiotext message to callers (Audiotext). A
Single Digit User ID may be set up to both transfer to an extension and play audiotext. However, only one
of these functions will be active at a time, depending on the call blocking status of the User ID.

Operator
The default Operator for Perfect Voice Answer is User ID 0. Whether a caller dials zero or does not dial
anything from the main greeting he or she is directed to the extension programmed for User ID 0. By
default, the extension for User ID 0 is extension 0. You may select another extension.

Auto-Detect Users
These types of Users are not associated with a person. They allow you to configure Perfect Voice Answer to
automatically transfer to a fax extension or TDD equipment when the appropriate tone is detected.

Public Distribution Lists
Perfect Voice Answer automatically generates 3 public distribution lists:
1. User ID 950 includes all Normal and Outside Users
2. User ID 951 includes all Normal Users
3. User ID 952 includes all Outside Users

An additional 7 public distribution lists (User IDs 953-959) may be created.

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User
Number
Personal
Max
Message
Login
Notification
Message
Type
of
Greeting
Messages
Length
Start
Type
Expiration
Personal
Length
Menu
?
Greetings
Normal
2
20 secs
25
120 secs
Message
Light, Pager
Default
Mgt.
Outside
1
20 secs
25
120 secs
Message
Pager Only
Default
Mgt.
Audiotext
1
60 secs
0
N/A
Call Mgt.
N/A
N/A
Single
1
60 secs
0
N/A
Main
N/A N/A
Digit
Menu
Operator 2 20
secs 25 60
secs
Message N/A Default
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Activating Pager Notification
Pager notification may be activated for any User or Outside User ID on the Perfect Voice Answer
system. If pager notification is active, the User's pager is activated for every new message every day,
twenty-four hours a day. The User may activate and deactivate pager notification from within their
User mailbox. When the User receives a new message, 9's will appear on the pager display. This is the
notification that there are messages in his or her Perfect Voice Answer mailbox.

To activate/deactivate Pager Notification:

Log in to Mailbox.

Press 9 to back out of the Message

Management Menu and go to the Main

Menu.

Press 4 for Notify Management.

1
2
3
4
9
0
Notification
Enable Pager
Block all
Change
Return to
Log
Status
Notification
Notification
Notification
Main Menu
Out
I&M

Number

Enter 7/10 digit
?

local pager

number. *

*NOTE: The pager number must be local. It is not necessary to place a 9 (Trunk Access Code) in the
notification dialstring.
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Notification Cycle
Moments after a message is left, the pager is called. If the User does not call in to pick up the new message,
the pager will be called approximately 10 minutes from the initial attempt. The delay between attempts
increases the longer the message goes un-retrieved. The delay continues, adding 10 minutes to each
attempt, not to exceed 1 hour between attempts. The table below contains an example of the paging cycle
for an un-retrieved message left at 9:00 AM.

Attempt
Accumulated
Example
Delay
First
No delay
9:00 AM
Second
10 Minutes
9:10 AM
Third
20 Minutes
9:30 AM
Fourth
30 Minutes
10:00 AM
Fifth
40 Minutes
10:40 AM
Sixth
50 Minutes
11:30 AM
Seventh
60 Minutes
12:30 PM
Eighth
60 Minutes
1:30 PM
Ninth
60 Minutes
2:30 PM
Tenth
60 Minutes
3:30 PM

NOTE: All notification attempt schedules reset upon receipt of each new message. For this reason if you
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receive a new message every 5 minutes, your pager will go off every 5 minutes for each new message.
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Perfect Voice Answer

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40
System Administration

Recording System Greetings and Whattodos
System Greetings
Customized greeting and whattodo for open and closed mode operation should have been recorded during
your installation process. The following information is offered for assistance should you wish to re-record
the greeting and whattodo.
The first prompt a caller hears when reaching the Perfect Voice Answer is the greeting. The open greeting
is recorded in the personal greeting number 1 of User 980. The closed greeting is recorded in the personal
greeting number 3 of User 980. This prompt is heard only once during a call. The greeting should welcome
the caller and, like a human operator, confirm that the caller has reached the correct number.

"Thank you for calling ABC Company."
The greeting should also contain any additional information the caller should hear only once.

"Thank you for calling ABC Company. Our office is currently closed."
Immediately following the greeting, Perfect Voice Answer plays the whattodo. The open whattodo is
recorded in the personal greeting number 2 for User 980. The closed whattodo is recorded in the personal
greeting number 4 of User 980. The whattodo informs the caller "what-to-do", or gives the caller options.

"If you know the extension number of the person you wish to reach, please enter it

now. For directory assistance, press 9 or hold for assistance."
If single digit options are used, they should be included as part of the whattodo. There are several states
during the duration of a call in which the caller is brought back to the whattodo.
· After leaving a message
· After entering an invalid selection or extension number
· After pressing 0 to exit from User mode
· After listening to an audiotext message
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When writing the script for the whattodo, three things should be kept in mind:
1. The whattodo is played immediately after the greeting, so the transition between the greeting and
whattodo should flow smoothly.
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2. Callers may eventually come back to the whattodo, so the whattodo must make sense without being
prefaced by the greeting.
3. It is tempting to offer the caller as many options as possible. However, most callers only want one
thing. That is to talk to someone. Give the caller no more than three or four options in the
whattodo.
Refer to the System Greeting Scripts worksheet to record the greeting and whattodo for both open and
closed modes. All recordings should be made from a quiet environment.

PVAIMTEL

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System Administration

41

System Greeting Scripts
Description Written Script
Open

greeting

(980-
Greeting 1)

Open

whattodo

(980-

Greeting 2)

Closed

greeting

(980-

Greeting 3)
Closed

whattodo

(980-

Greeting 4)

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Pre-Defined Users For Greetings and Whattodos
All greetings and whattodos (daytime, nighttime, and emergency/temporary) are recorded from one User ID
User ID 980. The greetings and whattodos are recorded as individual greetings (UV1-UV4 and UV7-
UV8) for this User.
· Greeting 1 (UV1): Daytime Greeting
· Greeting 2 (UV2): Daytime Whattodo
· Greeting 3 (UV3): Nighttime Greeting
· Greeting 4 (UV4): Nighttime Whattodo
· Greeting 5 (UV5): Holiday Greeting
· Greeting 6 (UV6): Holiday Whattodo
· Greeting 7 (UV7): Emergency Greeting
· Greeting 8 (UV8): Emergency Whattodo

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42
System Administration
Recording System Greetings
The process of recording of the greeting and whattodo for open, closed or holiday mode is the same as
recording a personal greeting in a mailbox, only the User ID and password are different. All greeting and
whattodo messages (daytime, nighttime, and emergency) for the main company may be recorded in User ID
980. Follow this procedure to record the greetings.
Thank you for calling. If you have

Press Intercom and call the Perfect Voice Answer system.
a touch-tone phone . . .
NOTE: If the telephone system

has been programmed, you may
need to press ** to cancel auto-

login before dialing 7.
Enter System Access Code: 7

Enter User ID: 980

Enter the password for User ID 980.
Call Management Menu
To play current personal greeting,

press 1 ...
Scroll (by pressing 4 to the greeting number you wish to

record and press 5 to record.

Greeting 1: Daytime Greeting

Greeting 2: Daytime Whattodo
Greeting 3: Nighttime Greeting

Greeting 4: Nighttime Whattodo
Greeting 5: Holiday Greeting

Greeting 6: Holiday Whattodo
**Greeting 7: Emergency Greeting
**Greeting 8: Emergency Whattodo

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Record desired personal greeting (1, 2, 3, 4, 7, or 8).
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Press 1 to review the recording.

If you are not satisfied
If you are satisfied with the

with the recording, press
recording, press 0 to return
5 to record it again.
to the whattodo.

NOTE: To activate a new open greeting and whattodo or holiday greeting, see "Manually
selecting Open and Closed mode", page 44.

**Greetings 7 and 8 will immediately override the current greeting until the next change from day or
night. This change may be done manually or scheduled.
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System Administration

43

Holiday and Temporary Greetings and Whattodos
Holiday Greeting and Whattodo
The system allows you to play a different greeting during a holiday. Holiday greetings become active when
you place the system in "Holiday" mode. The holiday recordings will play until you place the system in
"Workday" mode. (See "Manually Select Open or Closed Mode", page 44.)
Holiday greetings and whattodos are recorded in User ID 980:
· User 980 Greeting 5: Holiday Greeting
· User 980 Greeting 6: Holiday Whattodo

Temporary Greeting and Whattodo
A Temporary greeting and whattodo is typically used if your company is closed due to inclement weather or
a some other reason. These recordings should explain when you will be back in operation and what options
the caller has at that time.
Temporary greetings become active as soon as you record them. These new recordings will play until the
next scheduled greeting change occurs. For example, if you plan to be closed on a Thursday, record your
temporary greeting just after the Thursday "open" greeting has loaded. Perfect Voice Answer will play the
temporary greeting/whattodo during the open hours. Perfect Voice Answer will automatically switch to the
closed greeting after hours and play the regular open greeting on Friday.
Temporary greetings and whattodos are recorded in User ID 980:
· User 980 Greeting 7: Temporary Greeting
· User 980 Greeting 8: Temporary Whattodo
If the system does not have an open/closed schedule, you may record a temporary greeting and whattodo in
User ID 980 Greetings 3 and 4. Manually toggle the system from open to closed mode as needed. (See
"Manually Select Open or Closed Mode", page 44.)
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Recording Greetings and Whattodos
Refer to "Recording System Greetings and Whattodos" for clarification of "greeting" and "whattodo" and
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instructions on how to record them. Keep in mind you may only want to change the greeting or the
whattodo, it is not necessary to change both.
Perfect Voice Answer

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44
System Administration
Manually Select the Open or Closed Mode
Once the greeting and whattodo for open, closed, or holiday mode have been recorded, the new recordings
may be activated immediately using the following procedure for manually selecting open, closed, holiday,
or workday mode. Otherwise, the new recordings will play at their regularly scheduled time.

Thank you for calling. If you have
Press Intercom and call the Perfect
a touch-tone phone . . .
Voice Answer system.
NOTE: If the telephone system
has been programmed, you may
need to press ** to cancel auto-
login before dialing 910.
Enter 910
Press 1 for Open or Closed mode.
To place the system in open mode,
press 1. To place the system in
closed mode, press 2. . .
To place in open mode, press 1,
To place in closed mode, press 2,
To place in holiday mode, press 3,
To place in workday mode, press 4.
You have selected ... If this is
correct, press 1. If this is not
correct, press 2.
If not correct, press 2.
If correct, press 1.
To cancel, press *. I&M
?
Please wait while your
changes are processed.
Beeps..... No Changes
Beeps..... Changes are
complete.
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System Administration

45

Single Digit Audiotext Messages
The following are tips to assist in setting up and recording Single Digit Audiotext messages and to re-record
any message.
· Each Single Digit audiotext recorded message is to give the caller a bit of information about your
company
· Write the audiotext message script using the following worksheet
· Secure someone to record the messages using a quiet environment
· Follow the steps for recording the audiotext message
Audiotext Scripts
Instance User
ID Description
0

Script

Instance User
ID Description
0

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Script

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Recording Audiotext Scripts
To record Single Digit Options or standard audiotext Users, follow the steps above for recording the
greeting and whattodo. Substitute the Single Digit User ID or Standard User ID for the User ID in the steps
above. Again, by default, the password for these Users is the same as the User ID.
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46
System Administration

Change the System Date and Time
If necessary, you may adjust the date and time on the Perfect Voice Answer system by using the following
procedure. You must change the system date and time when the system has been reset. If the date and time
have not been set, the following message plays: "The current system date is invalid."
To Change the System Date & System Time:

Press Intercom and call the Perfect
Thank you for calling. If you have a
Voice Answer system.
touch-tone phone . . .
NOTE: If the telephone system has
been programmed, you may need to
press ** to cancel auto-login before
dialing 7.
Enter System Access Code: 7
Enter User ID: 900
System Administrator Menu:
Enter the password for User ID 900.
For the Current Date and Time,
press 1. To Change the System
Time, press 2 ....
Press 1 to review the current date and
time.
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If satisfied
Press 2 to
Press 3 to
with the Date
change the
change the
and Time,
current Time.
current Date.
press 0 to
return to the
Whattodo.
Enter in the
Enter in the
new Time.
new Date.

24 hour format
YYMMDD
When satisfied with the Time and Date, press 0 to
return to the Whattodo.
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System Administration

47

Enabling AMIS Networking
Audio Messaging Interchange Specification, or AMIS, is a series of standards that enables voice messaging
systems produced by different vendors to network or inter-network. Before AMIS, systems from different
vendors could not exchange voice messages. AMIS has two specifications: AMIS-Digital and AMIS-
Analog. The Perfect Voice Answer system is AMIS-Analog compatible. The AMIS-Analog specification
calls for the use of DTMF tones to convey control information and transmission of the message itself in
analog form. This means that the Perfect Voice Answer system may be networked to other Perfect Voice
systems and/or other vendors' voice messaging systems that are also AMIS-Analog compatible. With
AMIS networking, Users from different locations can communicate as if they are all on the same voice mail
system.

NOTE: To enable AMIS networking, contact Teleco Technical Support at 1-
800-755-1552.
Recording Site Names
· Log in to Mailbox 900. (The beginning menu is the System Administrator menu.)
· Press 8 to record network site name. You are given the following choices:

1 Review first site

5 Review
last
site

6 Select
site

9 Exit this menu

0 Log
out

* Replay
options
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· Press 1 to review first site. You will be given the following choices:

1 Review next site

2
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Replay current site

3 Record site name

4 Delete
site
name

5 Review previous site

6 Select
site

9 Exit this menu

0 Log
out

* Replay
options
· Press 3 to record site name.
· After recording site name, press 1 to go to next site.
· Press 3 to record next site name.

Proceed until all site names have been recorded.

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48
System Administration
Sending a Message to an AMIS User
To send a message to an AMIS User, perform the following steps:

Select 6 to send a new message.
Select 2 to record your message.
Record your message and press # .
Press 8 to select Network ID.
Enter Network ID & press #.
Enter the
Press ## for a listing of
appropriate
sites.
site number
and press #.
1
2
5
8
9
First Site
Current
Last Site Select Specific Exit
Next
Previous
Accept
Site
9 to accept.
I&M
?
You have selected . . .
Select 1 to send message.
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System Administration

49

Using and Configuring the Default Operator
The default Operator for Perfect Voice Answer is User ID 0. Whether a caller dials 0 or does not dial
anything from the main greeting he or she is directed to the extension programmed for User ID 0. Perfect
Voice Answer is pre-programmed with the extension 0 for User ID 0.
To change this, perform the following step:

Programming the Default Operator's Extension
NOTE: If the telephone
system has been

Press intercom and call the Perfect Voice Answer system.
programmed, you may

need to press ** to

cancel auto-login before
dialing 7.

Enter System Access Code: 7

Enter User ID: 0

Enter Password for User ID 0.

Press 9 to Back out of Message Management.

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Press 5 for User Setup.

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Press 8 to change the extension.

Enter Extension. When finished, press #.

In most installations, programming the default operator's extension is all that is required. However, you
may choose to customize the installation by enabling off-hours messaging for the default operator. There
are two steps involved in enabling messaging for the Default User:
1. Recording a personal greeting
2. Enabling call blocking.

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50
System Administration
Recording a Personal Greeting for the Default User's Mailbox
The personal greeting for the Default Operator should explain to the caller that they are in a general delivery
mailbox and that they should leave their name, company name, callback number and whom they are calling.
This greeting is only played when call blocking is enabled.
NOTE: If the telephone

Press intercom and call the Perfect Voice Answer system.
system has been

programmed, you may
need to press ** to

cancel auto-login before

dialing 7.

Enter System Access Code: 7

Enter User ID: 0.

Enter Password for User ID 0.

Dial 9 to Back out of Message Management.

Dial 2 for Call Management.

Dial 5 to Record Personal Greeting.
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Record Personal Greeting. When finished, press #.
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Dial 1 to Listen to the Personal Greeting.
If OK, Press 0 to Exit.
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System Administration

51

Enabling / De-Activating Operator Personal Greeting
The operator manually enables call blocking when no one is able to take calls at the operator position.

Press intercom and call the Perfect Voice Answer system.

NOTE: If the telephone

system has been

programmed, you may need
Enter System Acces

s Code: 7
to press ** to cancel auto-

login before dialing 7.

Enter User ID: 0

Enter Password for User ID 0.

Dial 9 to Back Out of Mes

sage Management.

Dial 2 for Call Management.

Press 2 to Toggle Call Blocking Status.

A common scenario is for the operator to turn call blocking on at night, disabling transfers to the operator's
extension and allowing the caller to leave a message in the operator's mailbox. It is the operator's
responsibility to disable call blocking during business hours so that callers may get through to a live person.

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Retrieving messages From the Default Operator's Mailbox.
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If call blocking has been enabled for User ID 0, messages will begin to accumulate in this box. It is the
operator's responsibility to pick up these messages.

Press intercom and call the Perfect Voice Answer system.

NOTE: If the telephone
system has been
programmed, you may need
Enter System Access Code: 7
to press ** to cancel auto-
login before dialing 7.
Enter User ID: 0
Enter Password for User ID 0.
Listen to Messages.
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52
System Administration

Public Distribution Lists
Perfect Voice Answer automatically generates 3 public distribution lists:
1. User ID 950 includes all Normal and Outside Users
2. User ID 951 includes all Normal Users
3. User ID 952 includes all Outside Users

The System Administrator maintains these lists. You may create up to 7 additional public distribution lists
(User IDs 953-959) and record names for each list.

Maintaining or Creating New Public Distribution Lists
You may review list members, remove members from the distribution list, or add new Users to the
distribution list.

Press intercom and call the Perfect Voice Answer system.

NOTE: If the telephone

system has been
programmed, you may need

to press ** to cancel auto-
Enter System Acces

s Code: 7
login before dialing 7.

Enter Distribution List User ID: _______.

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Enter the Password

for the User ID: _______.

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q
w
e r
t
u
i
o p

Review Next Re-Review Remove All Remove Review Add New Add New
Exit
Log Out
or First Current
Members
Current

Last
User ID
Network ID

Member
Member
from List
Member

Member
to List
to List
from List

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System Administration

53

Recording Public Distribution List Names
You may record a name for each public distribution list.
Press intercom and call the Perfect Voice Answer system.
NOTE: If the telephone
system has been
programmed, you may need
to press ** to cancel auto-
Enter System Access Code: 7
login before dialing 7.
Enter Distribution List User ID: _____.
Enter the Password for the User ID: _____.
Press 9 to Return to the Main Menu.
Press 5 to Access User Setup.
Press 2 to Record Name.
Record Distribution List Name. Press # When Finished.
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Press 0 to Exit.
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54
System Administration

Changing User Passwords
As the administrator of the system, you are responsible for the safe keeping of several User IDs. When the
system is installed, all passwords are the same as their corresponding User IDs. If security is an issue, it is
the System Administrator's responsibility to change passwords to the following User IDs.

User IDs

Description
0 Default
Operator
1 6
Single Digit Users
900 Administrator
980
Open and Close Greeting Recording
950 959
Public Distribution Lists Maintenance

Press intercom and call the Perfect Voice Answer system.

NOTE: If the telephone
system has been

programmed, you may need

to press ** to cancel auto-
Enter System Access Code: 7
login before dialing 7.

Enter User ID: _____.

Enter the Password for the User ID: _____.
I&M

?
Press 9 to Back Out to the Main Menu.

Press 5 to Access User Setup*.

Press 1 to Change the Password.

Enter New Password. Press # when finished.

(You may enter 1 to 8 digits. The password can't contain *
or #. Leading zeroes are ignored.)

PVAIMTEL

Perfect Voice Answer

Appendix A: Telephone System Selection & Programming
A-1

Appendix A: Telephone System Selection &
Programming

The telephone system programming should be completed in two stages. In the first stage, the extensions for
the Perfect Voice Answer are programmed. The second stage of changes is not performed until the Perfect
Voice Answer has been fully programmed and all training is complete. This stage, often referred to as the
cutover, is where you actually route and forward calls to the Perfect Voice Answer.

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Perfect Voice Answer

PVAIMTEL

A- 2
Telephone System Selection & Programming
Programming Teleco/Toshiba Telephone Systems

IMPORTANT: The trunk access codes for outbound calling is 9 for local line access.
NOTE: All transfers are blind.
Following is a list of the hardware required by the telephone system to work with the Perfect Voice
Answer.
· The telephone system must have an analog port/extension for each port of the system.
· The telephone system must have sufficient DTMF receiver channels.
· RJ-11 telephone jacks must be installed within 2 feet of the Perfect Voice Answer system. Perfect
Voice Answer interfaces to the telephone system by plugging a 2 conductor modular jack into the
RJ-11.
Following is a list of the DK Series programs required to work with the Perfect Voice Answer.
· Program 03 - correctly identify the common control card with K4RCU and QSTU, PESU, KSTU or
PSTU slots. Be sure to cycle the system power after changes in this program.
· Program 10-2 - LED 02 (for DK16), LED 04, LED 06 and LED 11 must be turned on.
· Program 12 - code 4 must be set to 1 (0.5 sec.).
· Program 15 - codes 0, 3 and 5 must be on for all CO lines on the system.
· Program 31 - LED 05, 09, 15, 16, 17, and 20 must be on for all ports on the Perfect Voice Answer
system.
· Program 33 - program the first Perfect Voice Answer port to hunt to the second. The second port to
hunt to the third, etc. The last port in the hunt group should be the attendant position or DSS
console.
· Program 35 - LED 19 must be on for all telephones on the system. LED 20 must be all for all
Perfect Voice Answer ports on the system.
· Program *40 Assign the Perfect Voice Answer ports to a distributed hunt group
· Program 81-89 - program the proper assignments for CO line ringing to station ports and/or the
Perfect Voice Answer ports.
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Note: Program 10-3 for SMDI installations with Caller ID, Led 08, 11, 13, and 14 should be turned on.
Every system should have a reliable method of bypassing the automated attendant. A common method for
bypassing Perfect Voice Answer is to program delayed ring of the CO lines to the human attendant. This
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method provides your customer with a convenient method of bypassing Perfect Voice Answer during
periods of system maintenance.
Anything considered as part of the "final cutover" such as forwarding stations and routing trunk calls to
Perfect Voice Answer should not be performed until all training and Perfect Voice Answer configuration is
complete. All calls to extensions on the Perfect Voice Answer system are blind transfers with integration.
Do Not use any type of call forwarding which includes busy because this will cause collisions between the
Perfect Voice Answer attempting to reconnect to the caller and the DK attempting to forward to the Perfect
Voice Answer at the same time.
All telephones should be programmed with the following features:
Call Forward-Busy/No Answer:
Set Call Forward-Busy/No Answer to the distributed hunt group by pressing:
<CALL FRWD> + (N)NN+<CALL FRWD>

Where (N)NN is the hunt group number

or
<INT>+#604+(N)NN+<SDS>+XX+REDIAL+SPKR Where XX=ring before forward timer
Voice Mail ID Codes:
Assign a User ID for message storage: <INTERCOM>#656+8(N)NN+<REDIAL>+SPKR
Assign a User ID for message retrieval: <INTERCOM>#657+7(N)NN+<REDIAL>+<SPKR>

Where (N)NN is the User ID
PVAIMTEL

Perfect Voice Answer

Appendix A: Telephone System Selection & Programming
A-3

Programming Toshiba Strata CTX Telephone Systems

Part I Station Programming (Programs 200, 209, 218)
Part II (a) System Programming for IBS (Programs 579, 580)
Part II (b) System Programming for SMDI (Programs 579, 580, 804, 803)
Part III CTX Voice Mail Feature Application Notes

Part I Station Programming (Programs 200, 209, 218)
Program 200: Station Data Assignment

Setting for Voice Mail Ports1
Setting for Station Ports
02 Station Type
SLT DKT
03 Circuit Type
Voice mail
Extension
15 Display DN
Enter Pilot DN for the VM Hunt Group2
Set to match station Prime DN
19 VMID Code
Leave this field Blank; do not enter anything!
Set to match station Prime DN
22 MW to VM Port
Leave this field Blank; do not enter anything!
Enter Pilot DN for the VM Hunt Group2

Program 209: Hunt Groups
Create a hunt group that includes all voice mail ports (see Note 6 on Program 579:02 for IBS Programming)

I&M
01 Hunt Method
Distributed
02 Pilot Number
Enter the Pilot DN for the Voice Mail Hunt Group2
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04 Number to Display
Enter the Pilot DN for the Voice Mail Hunt Group2
07 DHG Auto Camp-on
Enable

Program 218: Station Hunt Assignments
Add all Voice Mail Stations created in Program 200 to the Hunt Group created in Program 209

1. If the VM uses a Dedicated Notify Port (e.g. Port number 8 on a Four Port CDK does the notification), then you must
include that port in this program.
2. Programs 200:15 (for voice mail ports), 200:22 (for station ports), 209:02, 209:04, 579:10, and 579:16 should all use the
same Pilot Number.

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PVAIMTEL

A- 4
Telephone System Selection & Programming
Part II (a) System Programming for In-band Signaling (Programs 579, 580)

Program 579: System Voice Mail Data

Pinnacle
Perfect Voice Office Pro5
Perfect Voice
Contact DK
01 DID/DNIS VMID Option
DN VMID
02 Cancellation Method for MW
Access Code Cancel 6
07 Auto Cancel of VM and MW
Enable
10 Central VM Callback
Leave Blank!
Leave Blank!
Leave Blank!
Leave Blank!
11 CF All Call Record
Enter 8 (See note 2)
Use PVO Parameter #186 Enter 8 (See note 3) Enter
# or 91
12 CF Busy Record
Enter 8 (See note 2)
Use PVO Parameter #188 Enter 8 (See note 3) Enter
# or 91
13 CF No Answer Record
Enter 8 (See note 2)
Use PVO Parameter #186 Enter 8 (See note 3) Enter
# or 91
14 Direct Call to VM
Enter 7 (See note 2)
Use PVO Parameter #185 Enter 7 (See note 4) Enter
* or 92
15 Retrieve Messages
Enter 7 (See note 2)
Use PVO Parameter #185 Enter 7 (See note 4) Enter
* or 92
16 Transfer Direct to VM DN
Enter Pilot DN 1 Enter
Pilot
DN
1 Enter
Pilot
DN
1 Enter
Pilot
DN
1

Program 580: Voice Mail Port Data
I&M
01 Control Method
Select In-band
02 Send A/D Tone
Enable
?
03 Send B Tone
B Tone and Extension Number
04 End-to-End
Enable

1. Programs 200:15 (for voice mail ports), 200:22 (for station ports), 209:02, 209:04, 579:10, and 579:16 should all use the
same Pilot Number.
2. The number the Pinnacle Voice Mail looks for can be changed in IBS Settings in the Admin program.
3. The number the Perfect Voice looks for can be changed in Screens (System » Integration)
4. The number the Perfect Voice looks for can be changed in Screens (Receptionist » Instance Setup » System Access
Code)
5. Integration for the PVO can be whatever you want; the "standard" is to use 7E in parameter #185, and 8E in parameters
#186 and #188.
6. If using a Dedicated Notify Port that is not part of the VM Hunt Group (program 209 and 218) then set to Auto and
Access Code Cancel. If you do not want to have the MWI automatically extinguished on access and you are having
problems with the MWI, then include the Dedicated Notify Port in the VM Hunt Group and set call blocking on for that
station port.
PVAIMTEL

Perfect Voice Answer

Appendix A: Telephone System Selection & Programming
A-5

Part II (b) System Programming for SMDI (Programs 579, 580, 804, 803)

Program 579: System Voice Mail Data
01 DID/DNIS VMID Option
DN VMID
02 Cancellation Method for VM MW
Auto and Access Code Cancel
03 Message Desk Number
Enable
04 Output of CLASS/ANI and DNIS
Enable
05 Calling Number Digits Sent to VM
10
07 Auto Cancel of VM and MW
Enable
09 LCD Control of Voice Mail
Enable
Must be enabled to allow CTX Call Record Feature
Programs 200:15 (for VM ports), 200:22 (for station
10 Central VM Callback
Enter Pilot DN ports), 209:02, 209:04, 579:10, and 579:16 should all use
the same Pilot Number
Programs 200:15 (for VM ports), 200:22 (for station
16 Transfer Direct to VM DN
Enter Pilot DN ports), 209:02, 209:04, 579:10, and 579:16 should all use
the same Pilot Number
17 Length of VM ID
10

Program 580: Voice Mail Port Data
01 Control Method
Select SMDI
02 Send A/D Tone
Enable
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04 End-to-End
Enable

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Program 804: Voice Mail Port Data
00 BSIS Port Number
Select port you want to use for SMDI (1~4), use this in Program 803:02
01 Port Speed
1200
02 Port Parity
Even
03 Data Bits
7 Bits
04 Flow Control
None
05 Wait Timer
1

Program 803: SMDI Port Assignments
00 Logical Device Number
Select 300 SMDI #0
01 Device Connection
RS232
02 Device Port Number
Select the Port configured in Program 804:00

Perfect Voice Answer

PVAIMTEL

A- 6
Telephone System Selection & Programming

CTX Voice Mail Feature Application Notes

Voice Mail Call Record
The CTX System, when using SMDI+, allows one to record their phone calls into a specified mailbox.
Currently, this feature is only supported on the Pinnacle (version 1.5.6) and Perfect Voice Professional
/Answer (version 4.5) systems using SMDI.

The first step is to setup SMDI+ per the instructions in Part II (b). Call Record does not work with In-band
Signaling.

The second step is to place a VM Record and VM Pause/Resume buttons on the DKT(s) that want the Call
Record feature. This is best accomplished via the WinAdmin software under Station Programming.

The procedure for recording a call to voice mail:
1. During the call, press the VM Record Button; the corresponding LED will flash fast.
2. Dial the mailbox number you wish to record the message, the press "#"; the VM Record Button
LED will flash slow as it makes the connection to Voice Mail.
3. The LED will flash solid while recording. You may press the VM Pause/Resume button to pause
recording. At this point, the LED will flash slowly. Pressing VM Pause/Resume again will resume
recording and light the LED solid.
4. To stop recording, press the VM Record button again, or terminate the call (with release, hang-up,
etc.)

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Direct Transfer to Voice Mail
The CTX System allows callers to be placed directly into a voice mailbox without first ringing the phone or
a lot of extra effort of the person transferring the call. This feature works with In-band Signaling or SMDI
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so long as program 579 is setup per the instructions in Part II.

The procedure for direct transferring a call to voice mail:
1. During the call, press the [Cnf/Trn] button.
2. After getting second dial tone, dial #407 and then the mailbox number you wish the send the caller
to.
3. Terminate the call (with release, hang-up, etc.)

PVAIMTEL

Perfect Voice Answer

Appendix A: Telephone System Selection & Programming
A-7

Programming Lucent Telephone Systems

IMPORTANT: The trunk access codes for outbound calling is 9 for local line access.

NOTE: All transfers are blind.

Following is a list of the hardware required by the telephone system to work with the Perfect Voice Answer.
· The telephone system must have an analog port/extension for each port of the Perfect Voice Answer
system.
· RJ-11 telephone jacks must be installed within 2 feet of the Perfect Voice Answer system. Perfect
Voice Answer interfaces to the telephone system by plugging a 2 conductor modular jack into the
RJ-11.

Lucent Partner ACS Programming
Following is a list of the Lucent Partner ACS programs required to work with the Perfect Voice Answer.
Press (feature) (0) (0) (System Program) (System Program) at extension 10 or 11 to begin programming.
See Lucent documentation for details.

Trunks programming:
· Use Group Call Distribution (#206) to assign outside lines to Hunt Group 7 (the VMS Hunt Group
to provide Automated Attendant service on these).
Voicemail extension programming:
· Use Hunt Group Extensions (#505) to assign Perfect Voice Answer extensions to Hunt Group 7 ( the VMS
Hunt Group).
Individual Station programming:
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· Use Automatic VMS Cover (#310) to assign voicemail coverage to an extension. It is also a good idea to
assign a button, which can turn this feature on/off. If a call is ringing in, they can hit the button to send the
call immediately to their voice mailbox. If a User has Do Not Disturb turned on, all calls are routed directly
to his or her mailbox.
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Optional programming on a per-station basis
· Program an Auto Dial button for the VMS Hunt Group (Intercom 7 7 7) at User extensions to
allow the User to call in for his or her messages with one touch.
· Program an Auto Dial button for the Direct Voicemail (Direct VM, DrcVM) at User extensions to
allow the User to forward an outside caller to a specific mailbox.
Basic system programming:
· Set the VMS Hunt Delay (#506) to Delayed for Operator answer first or to Immediate for Automated
Attendant.
· Set the VMS Hunt Schedule (#507) to Always.
· Make sure that a Night Service button (#503) is assigned at extension 10 the operator extension. When
night Service is on, the Hunt Delay changes from Delayed to Immediate allowing the caller to go immediately
to voicemail.
Perfect Voice Answer

PVAIMTEL

A- 8
Telephone System Selection & Programming
Merlin Legend Programming
Following is a list of the Merlin Legend programs required to work with the Perfect Voice Answer.
Programming on the Merlin Legend may be done from an MLX-20L telephone or a PC with System
Programming and Maintenance (SPM) software. See Lucent documentation for details.
**NOTES**
· Hunt Groups start at 770. We will be using 777 to be consistent with the Lucent Partner
Series.
· Hunt Type should be circular if all lines will have the same responsibility such as notification.
· Members of the Hunt group are the Voicemail ports on the 012 or 016 module.
· Line and Port Assignment needs to be set for any outside lines running Auto Attendant: Co-
lines start at 801
· Group type needs to be set to Integ VMI in order to get integration packets from the Legend.
· All Programming needs to be done from extensions 10 or 11 on an MLX-20L telephone set.

To enter programming mode:
1. From station 10 or 11, press the [MENU] button on the MLX 20L telephone set. A menu is displayed.
2. Select System Programming by pressing the button next to system programming. Another menu is then
displayed.
3. Select EXIT from this menu, and a full menu of programming features is then shown on the display.
You are now into the programming mode.
4. Continue to the next section: "Hunt Group Type" programming.

Hunt Group Type
1. From the "Full System Programming Menu", select EXTENSION.
2. From the "Extension Menu", select MORE for page 2.
3. From page 2 of the "Extension Menu", select GROUP CALLING.
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4. From the "Group Calling Menu", select HUNT TYPE.
5. When prompted for the Group Number, enter the Group Number 777 and press [ENTER]. The "Hunt
Type Menu" is displayed.
6. From the "Hunt Type Menu", select CIRCULAR and press [ENTER].
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7. Press [EXIT] to return to the "Group Calling Menu".
8. From the "Group Calling Menu", select MEMBERS.
9. Enter the Group Number 777 and press [ENTER].
10. Enter the group members. (Group members are the extensions where the voicemail ports resides on the
012 or 016 module.)
11. Press [EXIT] to return to the "Group Calling Menu".
12. Continue to the next section: "Trunks Programming".

Trunks Programming
1. From the "Group Calling Menu", select LINE/POOL. If you plan for the Automated Attendant to
answer incoming CO-lines, enter the Group Number 777 and enter the lines you want the Automated
Attendant to answer. (The first line on the Legend is 801.) Enter 801 and press [ENTER]. Continue
entering all the lines you want the Automated Attendant to answer. Press [ENTER] after each entry.
When finished, press [EXIT] to return to the "Group Calling Menu".
2. From the "Group Calling Menu", select MORE to display page 2.
3. From page 2 of the "Group Calling Menu", select GROUP TYPE.
4. Enter the Group No 777 and press [ENTER]. The "Group Type Menu" is now displayed.
5. From the "Group Type Menu", select INTEG VMI and press [ENTER].
6. Press [EXIT] 2 times to return to the "Extension Menu".
7. Continue to the next section: "Group Coverage".
PVAIMTEL

Perfect Voice Answer

Appendix A: Telephone System Selection & Programming
A-9

Group Coverage
1. From the "Extension Menu", select GROUP COVER. Enter a number from 1-30 and press [ENTER].
(For example, for group 1, enter 1 [ENTER].) Now enter the first extension of the telephone with
voicemail and press [ENTER]. Continue to enter all the extensions, pressing [ENTER] after each entry.
When finished, press [EXIT] to return to the "Extension Menu".
2. From the "Extension Menu", select GROUP CALLING.
3. From the "Group Calling Menu", select GROUP COVERAGE. Enter the Group Number 777 and
press [ENTER].
4. Enter the Group Cover Number you created in step 1. Press [ENTER], then [EXIT].
5. Press the [HOME] button on the MLX-20L telephone set. This brings you out of programming mode
and back to normal operation.

The voicemail is now programmed. To test, press [INTERCOM] and dial 777. Either the voicemail
should answer, or one of the extensions with voicemail coverage. Let it ring three or four times and the
voicemail should answer.

Every system should have a reliable method of bypassing the automated attendant. A common method for
bypassing Perfect Voice Answer is to program delayed ring of the CO lines to the human attendant. This
method provides your customer with a convenient method of bypassing Perfect Voice Answer during
periods of system maintenance.

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Perfect Voice Answer

PVAIMTEL

A- 10
Telephone System Selection & Programming

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PVAIMTEL

Perfect Voice Answer

Appendix B: Remote Diagnostics/Administration
B-1

Appendix B: Remote Diagnostics/Administration
Initial Setting for Remote Communications
When the Perfect Voice Answer boots, by default, the internal modem is initialized and the CONSOLE port
is active.
Screens Remote Connection
Remote programming and maintenance can be accomplished by connecting to the internal modem. Call any
Voice Mail port and after it answers, dial #*#.

Remote Connection Diagram

Internal or external

modem with
Any Voice Mail
Phone line
communications
port

software

Screens Local Connection
Local programming and maintenance can be accomplished by connecting a laptop/PC to the CONSOLE
PORT of the voice mail system, typing in HELLO and then moving the null modem cable to COM 1. The
basic materials required for the local connection are a laptop/PC and a standard 9 to 9 null modem cable.

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Local Connection Diagram

Voice Mail
(COM 1)
Serial port with
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communications

Null modem cable
Start on
software
Console

port

NOTE: To restore internal modem access, be sure to type BYE upon ending your local COM
1 session.
Accessing SCREENS
To access the SCREENS interface, you must connect locally to COM 1 or dial in remotely.
****** Screens CANNOT be accessed via the console port ******
To connect locally with your PC on COM 1:
1. Type
HELLO while connected to the CONSOLE port.
2. Move your local connection from the console to COM 1.
To dial in remotely:
1. Dial into the system and change the access mode using the chart below and connect directly to COM 1.
Perfect Voice Answer

PVAIMTEL

B-2
Appendix B: Remote Diagnostics/Administration
Resetting or Initializing the Internal Modem on the Answer
To reset or initialize a modem on the Answer, first dial the system. From the list below, dial the appropriate
code, followed by the confirmation code (the codes are the same). You will hear "Please wait....
beep..beep..beep" followed by the Whattodo. Hang up at this time.

Code
Modem
Confirmation
Code
970
Local Connection on COM 1 at 9600
970
971
Local Connection on COM 1 at 57600
971
972
Hayes 2400 fixed internal modem
972
978
Disable Klinic, start SMDI on COM 1
978
NOTE: Perfect Voice Answer reboots after selecting
this option.
979
Disable SMDI, restart Klinic
979
NOTE: Perfect Voice Answer reboots after selecting
this option.

System Boot Options
When the system is first booted, the following options are available from a menu. If no selection is made,
the system defaults to option number 3.

Option
Menu Selection Action
Voice Mail State
1
Local Connection on COM 1 at 9600
Active
2
Local Connection on COM 1 at 57600
Inactive
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3
Internal DSP Modem 2400 *** DEFAULT
Active
***
4
No KLINIC
Console port only/Inactive
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5
No Autoexec
Console port only/Inactive
6
Local Connection on COM 1 at 19200
Active
8
Local Connection on COM 1 at 38400
Inactive

PVAIMTEL

Perfect Voice Answer

Appendix B: Remote Diagnostics/Administration
B-3

Screens Access
Once a connection has been established to the system a password prompt will be displayed on the screen; at
this point the password "CALLHELP" should be entered. If the password prompt is not displayed then the
serial port initialization procedure should be repeated. See "Initialize the Port", page B- 2.
<--- K L I N I C --->
Password>

Upon successful entry of the password then system will default to the DOS prompt with the instructions "To
enter Advanced Menus type: SCREENS". Typing SCREENS will allow entry into the SCREENS
programming interface. For further details on the SCREENS interface please refer to the System
Configuration section of the Perfect Voice Installation and Maintenance manual. If DOS programming
is required, proceed without typing SCREENS (please refer to the Advanced Administration section of the
Perfect Voice Installation and Maintenance manual for further details). See diagram below.

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To enter Advanced Menus type: SCREENS.
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C:\>
Perfect Voice Answer

PVAIMTEL

B-4
Appendix B: Remote Diagnostics/Administration
Working Remotely
Connecting to a remote site running the Klinic software allows for total emulation of the host keyboard.
To emulate the Function key strokes on the host computer, extended keys must be setup on the remote PC.
All extended keystrokes, including the Control and Alt and Shifted versions of most keys can be executed
on the remote system by entering special sequences of standard ASCII characters. This sequence always
begins with an opening curly brace "{" and ends with a closing curly brace "}". For example, to enter a
PageDown on the remote system, enter {PGDN}. Upon receipt of the closing curly brace, Klinic "presses"
the appropriate key on the remote system.
The Control version of keys is created by simply adding a "C" at the beginning of the command. Therefore,
Control-PageDown would be entered as {CPGDN}. Likewise the Alt and Shift versions can be created by
adding an A or S to the command.
The following table lists the key codes available through Klinic. As mentioned above, adding a C, A or S to
the beginning of these codes causes the Control-ed, Alt-ed, and Shifted versions of these keys to be pressed.
The codes are not case-sensitive.

If you key in Klinic "presses"

If you key in Klinic "presses"
this locally... this key on the
this locally... this key on the
remote system.
remote system.
{F1}
F1

{F11}
F11
{F2}
F2

{F12}
F12
{F3}
F3

{PGUP}
PageUp
{F4}
F4

{PGDN}
PageDown
{F5}
F5

{HOME}
Home
{F6}
F6

{END}
End
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{F7}
F7

{INS}
Insert
{F8}
F8

{DEL}
Delete
{F9}
F9

{BREAK}
Break
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{F10}
F10

Sometimes the remote system appears to stop accepting keystrokes. This could be due to a high system load
or a noisy line. For the latter case, noise that looked like an opening brace character was received. To get
around this, press the closing brace character a few times until you see it echoed on the local screen. This
terminates whatever accidental extended key sequence was in progress. If the problem persists, try calling
back into the system on another line or at a lower baud rate.

PVAIMTEL

Perfect Voice Answer

Appendix B: Remote Diagnostics/Administration
B-5

File Transfers
Four programs are supplied with Perfect Voice Answer to enable the transfer of files between the local PC
and remote Perfect Voice Answer system. These programs send and receive files using the XMODEM or
ZMODEM file transfer protocol. The first character of the command specifics if you are using Xmodem or
Zmodem transfer protocol.

ZSEND

Initiate a ZMODEM file transfer to send a file from the Perfect Voice Answer
system to the local PC.
ZRCV

Initiate a ZMODEM file transfer to receive a file from the local PC to the Perfect
Voice Answer system.

If Zmodem transfers do not work, you can try Xmodem, using the commands below.
XSEND

Initiate an XMODEM file transfer to send a file from the Perfect Voice Answer
system to the local PC.
XRCV

Initiate an XMODEM file transfer to receive a file from the local PC to the Perfect
Voice Answer system.

To transfer a file, run the appropriate program by keying in the command from the Perfect Voice Answer
system DOS system prompt, supplying the name of the file to send/receive as the only command line
argument. After keying in the "Z..." command on the Perfect Voice Answer system, initiate the
download/upload procedure in the communications software on the local PC. Configure the download
parameters on the local PC to use XMODEM file transfer protocol.

Disconnect
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To disconnect from the remote system, key in the BYE command from any DOS prompt on the remote
system.
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Perfect Voice Answer

PVAIMTEL

B-6
Appendix B: Remote Diagnostics/Administration

Screens Connection
The system is equipped with a serial port to act as the programming port when the SCREENS programming
interface is required. When the system is booted-up, it will be configured for a modem connection at
9600bps/None/8/1.
In order to connect a device such as a laptop or PC equivalent, communication software with the settings of
9600bps/None/8/1 is required with a null modem cable to serve as the link between the two machines. A
straight through cable with a null modem adapter can serve as a substitute if a null modem cable cannot be
obtained.
The serial port is a standard 9 pin male RS232 connection therefore requires the null modem cable to be a
9pin female. The other end of the cable depends on the serial port of the programming terminal (most serial
ports equipped on personal computers are 9 pin males). If a custom cable is required or cross connections
must be used please refer to the following diagram for assembly instructions.

Null Modem Pinout DB9 to DB9 (female to female)

1

7 and 8
2

3
3

2
4

6
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5

5
?
6

4
7

1
8

1
9
9

PVAIMTEL

Perfect Voice Answer

Appendix B: Remote Diagnostics/Administration
B-7

Light Codes
The Perfect Voice Answer system has four LEDs on the front of the unit. These lights indicate the status of
the system. The LEDs are numbered right to left. While in operation, each LED generally corresponds to a
port on the system.
4 3 2 1

When you turn the system on, it takes several seconds to boot autoexec.bat. All of
the lights turn yellow.

Depending on the option number you select from the menu, certain LEDs turn
RED. Below are the LED patterns for the different options.
Option
Menu Selection Action
LED Pattern
1
Local Connection on COM 1 at 9600

2
Local Connection on COM 1 at 57600

3
Hayes 9600 Internal COM 3 (default)

4
No KLINIC Console port only

5
No Autoexec Console port only

6
Local Connection on COM 1 at 19200

7
Local Connection on COM 1 at 9600

8
Local Connection on COM 1 at 38400

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All lights turn YELLOW when starting startup.bat

During startup, first all lights turn off. Then as different programs load, the
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following light patterns occur.

LED 1 is yellow when loading CTRBLD & SET'S.

LED 2 is yellow and LED 1 is green when loading DRIVER.

All the LEDs flash different patterns when loading DSP code.

LED 3 is yellow and LEDs 1 and 2 are green when loading TSR.

LED 4 is yellow and LEDs 1, 2 and 3 are green when loading EXE's (RCPT &
NOTIFY).

All LEDs turn green when system boot is complete.

For 2-port systems LED 2 turns green for 10 seconds. For 4-port systems, LED 4
turns green for 10 seconds.

Perfect Voice Answer

PVAIMTEL

B-8
Appendix B: Remote Diagnostics/Administration

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PVAIMTEL

Perfect Voice Answer

Appendix C: Create a Custom
Dialplan
C-1

Appendix C: Create a Custom Dialplan
You may create a custom dialplan for Perfect Voice Answer. You may create 2-digit, 3-digit, or 4-digit
Users.

When creating a custom dialplan, keep several rules in mind:
· Due to limited disk space, the maximum number of mailboxes allowed on the Perfect Voice Answer
system is approximately 300.
· Maximum Ranges: 10-69 (2-digit range), 100-699 (3-digit range), and 1000-6999 (4-digit range).
· When entering a range of numbers, the Starting number and Last number of the range must
begin with the same lead digit. For example, 20 through 29, 200 through 299, or 2000 through 2999
are valid entries. 20 through 39, 200 through 499, or 2000 through 5999 are not valid. To create Users
20 through 59, you must enter a single range at a time. First enter 20-29, then 30-39, then 40-49, then
50-59.
· When entering a range of numbers, the Starting and Last User in the range must be the same
length (2-digits, 3-digits, or 4-digits). For example, 30-39, 300-399, or 3000-3999 are valid entries.
30-300 and 300-3000 are not valid entries.
· Once you have established a range of Users for a specific leading digit, all subsequent additions
must be within the same extension length of that range. For example:

User Range
Leading
Locked-In
Invalid subsequent adds
Established
Digit
Extension
Length
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30-39
3
2
300-399 (3-digits), 3000-3999 (4-digits)
400-499
4
3
40-49 (2-digits), 4000-4999 (4-digits)
5000-5999
5
4
50-59 (2-digits), 500-599 (3-digits)
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· If a User already exists in a range, that User is skipped over in the creation of the range.

Perfect Voice Answer

PVAIMTEL

C-2
Appendix C: Create a Custom Dialplan

Press Intercom and call the Perfect

Voice Answer system.

NOTE: If the telephone system has

been programmed, you may need to
press ** to cancel auto-login before

Dial 912
dialing 912.

Press 0

Press 9090#

Press 1 to add normal Users, or

Press 2 to add outside Users, or

Press 3 to add audiotext Users.

Enter starting number

Enter starting number of the range.

When finished, press #.

Enter last number

Enter last number of the range. When

finished, press #.
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You have selected (starting number)

"beep" (last number). If this is

correct press 1...
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Press 1 if correct.
Press 2 if not correct.

Press 1 to make
Press 2 to make

changes
more changes.
effective.

"Please wait." (then
you hear several tones)
You are placed at the main
greeting. Hang up.
PVAIMTEL

Perfect Voice Answer

Appendix D: Database Worksheets

D-1

Appendix D: Database Worksheets
User Lists : Pre-configured Dialplans
During the installation of your Perfect Voice Answer system, the installing technician completed worksheets
for the Users. The following lists are supplied for you to maintain an updated listing of all of the active
Users.
Single Digit Worksheet
User ID
Name
Audiotex
Transfer
Ext.
tY/N
-Only
Y/N
1

2

3

4

5

6

Auto-Detect Worksheet
User
Name Ext.
ID
990 Fax
Extension
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991 TDD
Extension

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Public Distribution Lists
User ID
Name
Ext.
950

All Normal & Outside
Users
951 All
Normal
Users
952 All
Outside
Users
953

954

955

956

957

958

959

Perfect Voice Answer

PVAIMTEL

D-2
Appendix D: Database Worksheets
Normal User Worksheet (2-Digit)
Refer to Table B in "Select the Dialplan" for the range of pre-configured 2-digit Normal Users for your
telephone system. For example, the pre-configured 2-digit Normal Users range from 10 to 47. Make
additional copies of this worksheet as needed.

User ID
Name
Pager Number
Ext.
0

0*

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?

*Extension may be changed. See "Configuring the Default Operator", page 24.
PVAIMTEL

Perfect Voice Answer

Appendix D: Database Worksheets

D-3

Normal User Worksheet (3-Digit)
Refer to Table B in "Select the Dialplan" for the range of pre-configured 3-digit Normal Users for your
telephone system. For example, the pre-configured 3-digit Normal Users range from 200 to 279. Make
additional copies of this worksheet as needed.

User ID
Name
Pager Number
Ext.
0

0*

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?

*Extension may be changed. See "Configuring the Default Operator", page 24.
Perfect Voice Answer

PVAIMTEL

D-4
Appendix D: Database Worksheets

Outside User Worksheet
Refer to Table B in "Select the Dialplan" for the range of pre-configured Outside Users for your telephone
system. For example, the pre-configured Outside Users for Teleco/Toshiba telephone systems range from
600 to 649. Make additional copies of this worksheet as needed.

User ID
Name
Pager Number

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PVAIMTEL

Perfect Voice Answer

Appendix E: Hyperterminal
Installation
E-1

Appendix E: Hyperterminal Installation
Installing Hyperterminal Private Edition 4.0
Hyperterminal Private Edition 4.0 is available in the Technician's Tool Kit. Perform the following steps to
install Hyperterminal.

1. Turn on the computer and start Windows.
2. Insert the diskette into the appropriate disk drive.
3. Click the Start button and select Run. A dialog box appears. Click Browse.

4. From the appropriate disk drive, select Htpe4.exe and click Open.

5. The initial installation screen appears.
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6. Select HyperTerminal Private Edition 4.0 and click Next. The next screen describes this edition.
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E-2
Appendix E: Hyperterminal Installation

7. Click Next. The License Agreement screen is displayed.
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8. Select I accept the terms of the license agreement and click Next. You will be asked if you personally
?
own the computer where HyperTerminal is being installed.

9. Answer appropriately and click Next.
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Perfect Voice Answer

Appendix E: Hyperterminal
Installation
E-3

10. Specify where to install HyperTerminal Private Edition and click Next.

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11. Click Proceed.

Perfect Voice Answer

PVAIMTEL

E-4
Appendix E: Hyperterminal Installation

12. Click Finish.
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Perfect Voice Answer

Appendix E: Hyperterminal
Installation
E-5

SETTING UP HYPERTERMINAL PRIVATE EDITION 4.0
It is recommended that you create 2 template files:
1. For
Remote
Connections.
2. For Direct Connections.
The template file(s) will allow you to map the keys and modify properties one time. Then you may easily
create specific customer files by saving the template file under another name and editing the telephone
number.

To start HyperTerminal:
· Click the Windows Start button select Programs.
· Select Accessories HyperTerminal.
· Double-click the HyperTerminal icon.

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CREATING A REMOTE CONNECTION TEMPLATE
1. Access HyperTerminal as described above.
After the "splash" screen, this screen appears.
2. Enter Remote Connection Template for the
Name and click OK.

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PVAIMTEL

E-6
Appendix E: Hyperterminal Installation

3. Enter a telephone number (no dashes) and click OK.

4. Click Modify.

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5. On the Connect To tab, click Configure.

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PVAIMTEL

Perfect Voice Answer

Appendix E: Hyperterminal
Installation
E-7

6. Select the maximum speed your system will support and
click OK.

7. On the Settings tab, set Emulation to VT100 and
click OK.

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8. Click
Cancel.

Perfect Voice Answer

PVAIMTEL

E-8
Appendix E: Hyperterminal Installation

9. Now you need to map the keys for the Remote Connection Template.
· From the top-line menu, select View--Key Macros
· Click New to map a new key.

· In the Key field, you press <Insert> on
your keyboard, then press the key you
wish to map (for example press
<Insert> <F1>). Then in the Action
box, enter the appropriate action,
specifying keys with braces ({ }). For
example, press <{> <F> <1> <}> on the
keyboard.

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Below is a list of the keys you need to map. For more information on how key-mapping works, see
"Working Remotely" earlier in this appendix. When complete, click OK.

?
If you key in Klinic "presses"

If you key in Klinic "presses"
this locally... this key on the
this locally... this key on the
remote system.
remote system.
{F1}
F1
{F11}
F11
{F2}
F2
{F12}
F12
{F3}
F3
{PGUP}
PageUp
{F4}
F4
{PGDN}
PageDown
{F5}
F5
{HOME}
Home
{F6}
F6
{END}
End
{F7}
F7
{INS}
Insert
{F8}
F8
{DEL}
Delete
{F9}
F9
{BREAK}
Break
{F10}
F10

PVAIMTEL

Perfect Voice Answer

Appendix E: Hyperterminal
Installation
E-9

10. When the keys are mapped you need to
save this session. From the top-line menu,
select File Save. The next time you
access HyperTerminal the new session will
be displayed.

CREATE NEW SESSION BASED ON THE REMOTE CONNECTION TEMPLATE
I&M
Now that you have created a template for remote connections, you can use the template to create new files.
There are two ways to do this. You may copy and paste the template to a new session or Save as the
template to a new session.
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To copy:
· From the HyperTerminal window (above), right-click the Remote Connection Template icon and
select Copy. Then right-click in the window and select Paste. A copy will appear in the window. You
may rename the copy (perhaps to a customer name) by right-clicking the copy and selecting Rename.
Then you need to open the new file and modify the telephone number. The key-mapping and other
modifications will be copied from the template.

To Save As:
· Open the template file. From the top-line menu, select File-Save As. Save the file to a different name.
Again, edit the telephone number and save.

NOTE: To edit the telephone number, select File-Properties.

Perfect Voice Answer

PVAIMTEL

E-
Appendix E: Hyperterminal Installation

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I&M
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PVAIMTEL

Perfect Voice Answer

Appendix F: Software Updates

F-1

Appendix F: Software Updates
For information on upgrading a Perfect Voice Answer system:
1. Access Teleco's web page at www.teleco.com
2. Go to the Dealer section.
3. Click on Service
Bulletins

4. Enter Answer as the key
search phrase.
5. Click SUBMIT.

I&M

6. Select applicable documents.
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Perfect Voice Answer

PVAIMTEL

F-2
Appendix F: Software Updates

How Do I Know the Current Software Version?
A small label is located on the back of the unit beside the line ports. It indicates the following information:
· Model Number
· Serial Number
· Version Number
I&M
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PVAIMTEL

Perfect Voice Answer

I&M
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430 Woodruff Road, Suite 300
PVAIMTEL
Greenville, SC USA 29607
Revision 2.2
1.864.297.4400
October, 2003
teleco.com

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