Installation
Manual
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October, 2003

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TDD2TEXT Utility..................................................................................................................................... 6
APPENDIX H: GENERAL HARDWARE INFORMATION .............................. 1
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Perfect Voice Elite Installation Reference Guide

A. H
A.
ardware Installation
Hardware Installation

1. Inspect and Unpack the System

See page 6

2.
Install
the
Card.

See page 7

Set the Business Hours
B. Program the Telephone System

1. Program the Telephone System

See page 8

B. Set the Date and Time
C. Set the Date and Time

1. Press intercom & call the Perfect Voice Elite system.

2. Log in to User ID 900 (administrator box).

3. Dial 2 to set the current Time.

4. Dial 3 to set the current Date.

See page 13

B. Select th
D.
e Telephone System/Dialplan
Select the Dialplan
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1. Press intercom and call the Perfect Voice Elite system.

2. Dial 912
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3. Using Table A, select the desired dialplan option.

4. Enter the appropriate Confirmation Code.

NOTE: The dialplan may not be re-configured without performing a new

installation.

See page 15, Table A

Perfect Voice Elite Installation Reference Guide

Set the Business Hours
E. Record System Greetings and Whattodos

1. Press intercom and call the Perfect Voice Elite system.

2. Press * to cancel auto-login.

3. Log in to User ID 980.

4. Press 5 to record current personal greeting(s).

5. Record greeting(s).

See page 16

Set the Business Hours
F. Set the Business Hours

1. Press Intercom & call the Perfect Voice Elite system.

2. Press * twice to cancel auto-login.

3. Enter 910.

4. Enter 2 for Schedule.

5. Enter the weekday number, (using 1 for Monday, 2 for Tuesday, ...

or 8 for Weekdays).

6. Enter 1 to change the open time, or 2 to change the close time.
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7. Enter the hour to open/close (0 to 23).

8. Enter the minute to open/close (0-59).

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9. Press 1 to accept.

10. Press 1 to make changes effective.

See page 20

Set the Business Hours
G. Set Single Digit Options
1. Press intercom and call the Perfect Voice Elite system.
2. Log into the single digit User ID to change (Users 1 through 6).
3. After Login:
4. If transfer only: Dial 5. Select 8. Enter the extension number
followed by pound.
5. If audiotext: Dial 2. Select 5 to record audiotext information. (To
listen to recording, Dial 1)

See page 22

Perfect Voice Elite
Introduction

Introduction
What is Perfect Voice Elite?
Perfect Voice Elite is a system that functions with your telephone system to enhance your company's overall
telecommunications environment. Perfect Voice Elite can perform a number of tasks for callers and Users, which
increase their productivity.
Terms
Understanding the meaning of the following terms is the first step to understanding Perfect Voice Elite.
caller ...........................An individual calling your company from an outside line.
User ............................An individual who is defined on Perfect Voice Elite system.
User ID ........................A two, three, or four-digit number assigned to each User. This is the number or
"extension" that a caller enters to select a User. The User ID is often the same
number as the User's telephone system extension number.
personal greeting...........The message heard by a caller when the User he is trying to reach is not available.
This message is normally by the User in his own voice. A personal greeting might
sound something like, "You have reached the voice mailbox of Nancy Jones. I am
not able to take your call at this time.....".
greeting........................The recorded message heard by callers after the system answers their call (i.e.
"Thank you for calling ABC Company...")
whattodo ......................The recorded message heard by callers immediately after the system plays the
greeting (i.e. "Using your touch-tone phone, please enter the extension of the person
you wish to reach...").
audiotext ......................A message heard by a caller after selecting certain single digit options (i.e. "Our
mailing address is 110 Oak Street...").
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automated attendant......A function of Perfect Voice Elite in which callers are transferred to a User's
extension after entering his or her User ID.
voice messaging.............A function of Perfect Voice Elite in which messages are recorded for a User or
group of Users.
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DTMF..........................The tone generated by a touchtone telephone when one of its keypad digits is
pressed.
default operator ............The User to which a caller is transferred to if no selection is made from the main
greeting or whattodo.
distribution list..............A group of Users to whom a message can be easily sent or forwarded by selecting a
single number.
directory assistance . ...... Offers callers who do not know your User ID the option of "spelling out" your
name by pressing the telephone keys that correspond to your last name.
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Perfect Voice Elite
Introduction
Modes of Operation
Primary Attendant
When Perfect Voice Elite is configured as the primary attendant, a caller who dials your company's main telephone
number is answered by the Perfect Voice Elite system. The automated attendant function allows the callers to
enter a User ID and Perfect Voice Elite processes the call based upon the User ID entered.
Secondary Attendant
When Perfect Voice Elite is configured as the secondary attendant, a person answers a caller who dials your
company's main telephone number. However, if the caller dials a secondary or "back door" telephone number, or
if there is more call activity than the human attendant can handle, Perfect Voice Elite answers the call. The calls
are then processed just as if the Perfect Voice Elite were a primary attendant.
Voice Messaging
In this mode, a call is directed to Perfect Voice Elite, because the User is not available to take the call. Perfect
Voice Elite then records a message for the User. This is voice messaging.

What Perfect Voice Elite Can Do For Callers
Perfect Voice Elite can perform a number of tasks to enhance your company's telecommunications environment for
callers.
· Answer an outside call and transfer the caller to an extension within your company.
· Answer an outside call and provide information by playing caller-selected pre-recorded messages.
· Allow a caller to leave a message for a User if the User is not available.
· After a caller records a message, he or she is presented with options to send the message, review the
message, re-record the message, add to the message, or discard the message. The caller may also mark the
message urgent or private. Marking the message urgent places that message before other messages in the
destination User's mailbox. Marking the message private prevents the User from forwarding it to another
User.
· Allow a caller to select another User, in the event that the originally selected User is not available.
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· If a caller is calling from a rotary dial telephone or does not know how to use the system, Perfect Voice
Elite can transfer the caller to an operator.
· If a caller does not know the extension (User ID) of the person he or she wishes to reach, he or she may
select the directory assistance option (9) and spell the name of the person, instead.
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· Detect fax tones and transfer to a fax machine.
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Perfect Voice Elite
Introduction
What Perfect Voice Elite Can Do For Users
Perfect Voice Elite offers a large number of features for Users.
· Allow a User to record a personal greeting that callers hear in the event that the User is not available to
answer their call.
· Inform a User that a new message has been left by lighting the message lamp on the User's telephone.
· Allow a User to listen to messages left by callers or other Users.
· If a message was not marked private, allow a User to forward it to another User (or group of Users). The
message can be forwarded with or without a prefix recording. The prefix might say something like,
"Joann, would you please take care the problem that Mark is describing in the following message."
· Allow a User to set up a list of other Users to whom a message can be easily sent or forwarded.
· If a User does not know the User ID of another User, he or she can select the directory assistance option
(9) and spell the name of the person, instead.
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Perfect Voice Elite
Introduction

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Perfect Voice Elite
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Installation
Installation Overview
The Perfect Voice Elite can be pre-configured as a 3-digit dialplan with 80 Normal Users (excluding the operator).
In addition, there are 50 pre-configured Outside User IDs, and 6 single digit options, which may also be activated
for audiotext and/or transfers.
This manual covers the installation, programming and usage of the Perfect Voice Elite system, as well as System
Administrator's duties. This document should be read in its entirety prior to installation. The installing technician
should be familiar with the telephone system programming and the changes that will be needed to enable the voice
mail ports for the Perfect Voice Elite.
The Perfect Voice Elite answers calls, plays the company greeting and offers options to callers. These options may
include entering an extension number, accessing Directory Assistance if the extension number is not known or
accessing some audiotext information. If a caller enters an extension number, the Perfect Voice Elite places the
caller on hold and dials the extension number of the called party. If the called party answers, the caller is connected.
If the called party is busy, does not answer or has Call Blocking set, the caller is prompted to leave a message, enter
another extension number, or press 0 for the operator.
When a caller leaves a message, the Perfect Voice Elite notifies the User of a new message by activating the
message lamp on the User's telephone. When the User has accessed all new messages, the Perfect Voice Elite
extinguishes the message lamp on the User's telephone.
Normal Users are those individuals who have a physical extension number on the telephone system that directly
corresponds to their User ID, or mailbox, on the Perfect Voice Elite system. If the called extension number is busy
or does not answer, the caller is prompted to leave a message, enter another extension number or press 0 to reach
the operator.
Outside Mailbox Users are those individuals who do not have a physical extension number on the telephone
system but who do have a mailbox on the Perfect Voice Elite system. When a caller enters an Outside User ID,
Perfect Voice Elite immediately plays the personal greeting for the mailbox and allows the caller to leave a message
or dial another extension.
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An Audiotext Mailbox is not associated with a specific telephone extension and does not take messages. Instead, it
plays a pre-recorded greeting that provides information to callers. The information could be anything the company
would like callers to have but does not necessarily need a person to say. Audiotext boxes are useful in playing
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information to callers such as the company address, fax number, business hours and general information.
One Auto-Detect User is pre-defined (990=fax extension).
Single Digit Users available are 1, 2, 3, 4, 5, and 6. These Users may also be defined as audiotext boxes and/or
transfer boxes.
The Normal User and Outside Mailbox User IDs may be two, three, or four digit numbers.

The pre-defined system codes are as follows:
· System Access code: 7
· Hang-up, or Endcall code: 998
· Direct to take a Message: 997
· Direct to Personal Greeting: 8
· Directory Assistance: 9
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Perfect Voice Elite
Installation

A. Hardware Installation
Perfect Voice Elite is available in a flash memory version (FMS ETU, also referred to as Perfect Voice Elite
Limited) and a hard drive version (VMS ETU).
Perfect Voice Elite Limited FMS ETU Description
The Perfect Voice Elite Limited FMS ETU is a 2-port or 4-port interface that can be installed in any interface slot in
the NEC Electra Elite system.
Perfect Voice Elite VMS ETU Description
The Perfect Voice Elite VMS ETU is a 2-port, 4-port, or 8-port interface that can be installed in any interface slot in
the NEC Electra Elite system. The 2-port or 4-port configuration includes one digital signal processor (DSP); the
8-port configuration requires an additional DSP-F-21 Unit.
Installation Steps
To install Perfect Voice Elite, you must complete the following steps:
· Inspect and unpack the system
· Install Perfect Voice Elite FMS/VMS ETU into the backplane of the telephone system
· Program the telephone system
· Set Date and Time
· Select the Dialplan
· Record the system greetings and whattodos
· Set Business Hours
· Set Single Digit Options
· Perform Training

1. Inspect and Unpack the System
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Make sure none of the shipping containers were damaged during shipment. Do not open any damaged shipping
containers. Contact your shipping agent for appropriate claims.
With your Perfect Voice Elite system, you should receive the following.
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· FMS or VMS ETU with Perfect Voice Elite software already installed
· Quick Reference cards
· User Guides
· Installation and Maintenance Manual on electronic media

WARNING: There are no serviceable parts on the FMS/VMS ETU. Your warranty is
voided if the flash or hard drive is removed.

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2. Install Perfect Voice Elite ETU
The Perfect Voice Elite VMS( )-U10/FMS( )-U10 card is a digital-signal and voice processing platform that you
install in an interface slot in the telephone system. Perfect Voice Elite provides all voice messaging system
application functions. It also provides voice recording storage on its hard disk or compact flash disk, and a serial
port connection.
If you do not have a slot available for Perfect Voice Elite ETU, stop here. If you have to relocate a T1, DID or TIE
line card to make room for Perfect Voice Elite ETU, do so now. Make sure you make the necessary programming
changes to account for this move.
Environmental Conditions
NOTE: Allow the Perfect Voice Elite ETU to sit at room temperature for at least 3 hours before applying any power.
Shipping can expose the ETU to temperature extremes. Let the ETU adjust to room temperature to avoid any possible
damage from condensation, etc.
The following temperature and humidity variances apply for FMS/VMS ETU operation:
· Operating temperature: +32o to 85o F (0o ~ 29.5o C)
· Long-term temperature: +50o to 80o F (10o ~ 26.7o C)
· Operating humidity: 10% to 90% (noncondensing)

Install the Perfect Voice Elite ETU according to the following steps:
1. Remove Perfect Voice Elite ETU from its protective package.
CAUTION: Install the ETU using ESD protective measures, including anti-static wrist straps and ESD mats.
2. Slide the MB (make busy) switch down to the "Off" position.
3. Insert the ETU into any available S slot in the telephone system and apply firm, even pressure to ensure proper
connection. Do not use an ISA slot.
CAUTION: Do not insert the ETU too slowly and make sure you push the board all the way in or the key
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system may behave in an unexpected manner. In most cases, however, this behavior will correct itself within a
couple of minutes.
4. After installing, gently pull the ETU outward. You should feel a slight resistance. If you don't feel the
resistance, apply pressure again.
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5. Slide the MB switch to the "On" position.

NOTES:
1. To reboot Perfect Voice Elite, pull the ETU out and reseat it according to the procedures in steps 3 and 4
above.
2. Find a sheltered area for the key system where no one can accidentally bump into it.
CAUTION: The Perfect Voice Elite ETU is sensitive to motion; if jarred during operation, it may be damaged.
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Perfect Voice Elite
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B. Program the Telephone System
NOTE: One of the following phones is required for programming the Elite system data:
· ETW-16DC-1/2 (BK)/(SW)
· ETW-16DD-1/2 (BK)/(SW)
· ETW-24DS-1/2 (BK)/(SW)
· DTU-8D-2 (BK)/(WH)
· DTU-16D-2 (BK)/(WH)
· DTU-32D-2 (BK)/(WH)

Overview Steps
The following information for programming the telephone system was taken from NEC's "EliteMail
VMS/EliteMail Limited Quick Reference Guide".
After you install the VMS/FMS card, program the telephone system to support digital voice messaging.
1. Program Memory Block 7-1 to Assign Interface Slots and Voice Messaging System Parameters.
2. Program Memory Block 7-2 to Assign Telephone Type.
3. Program Memory Block 4-10 to Assign Extension Numbers to the Voice Messaging Ports.
4. Program Memory Block 4-14 to Assign the First Voice Messaging System Extension as the Pilot Hunt
Number
5. Program Memory Block 4-15 to Assign Extensions to the Hunt Group
6. Program Memory Block 1-8-08 - Class of Service (Station) Feature Selection 2.
7. Program Memory Block 4-17 Station to Class of Service Feature Assignment.
8. Program Memory Block 3-45 to Enable Live Record by Trunk .
9. Program Memory Block 3-42 to set up the Voice Messaging System to be an Automated Attendant.
10. Program Individual Stations.

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Enter Programming Mode
1. From Port 01 or 02, press the Feature key.
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2. Then Hold.
3. Dial #, 0, *.

1. Program Memory Block 7-1 to Assign Interface Slots and Voice Messaging
System Parameters.
Program Memory Block 7-1, Interface Slot Assignment. This program assigns interface slots and voice messaging
parameters.
1. Press LK7.
2. Press LK1.
3. Enter the slot number of the VMS/FMS ETU. NOTE: Page 3 LK3 for 2 or 4 ports; Page 3 LK4 for 8 ports.
4. Press LK7 (Digital Voice Mail).
5. Press the Transfer key to write data and advance to the next port number.
6. Repeat Steps 4 and 5 for remaining DVM extensions.
7. Press the Answer key twice. NOTE: If installing VMS/FMS(2)U-10ETU, make the assignment as
VMS/FMS(4)U-10ETU.

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Perfect Voice Elite
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2. Program Memory Block 7-2 to Assign Telephone Type
NOTE: This step must be performed if the telephone system is not rebooted with the VMS or FMS ETU installed.
1. Press LK7.
2. Press LK2.
3. Enter the port number of the first voice messaging system port.
4. Press LK7 to assign the port as Digital Voice Mail.
5. Press Transfer.
6. Repeat steps 3 through 5 for each voice messaging port.
NOTE: If you make a mistake while programming Memory Block 7-1 or 7-2, start over from step 1 of the
procedure for Memory Block 7-1 (Interface Slot Assignment).
7. Press Answer twice to complete the procedure.

3. Program Memory Block 4-10 to Assign Extension Numbers to the Voice
Messaging Ports
1. Press LK4.
2. Dial 1 0.
3. Press * four times.
4. Enter the port number of the first voice messaging system extension.
5. Enter the extension number to be assigned to this port.
6. Press the Transfer key to save the extension number assignment.
7. Press Conf to advance to the next voice messaging port.
8. Repeat Steps 5-8 for each extension number to be assigned.
9. Press the Answer key twice to complete the procedure.

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4. Program Memory Block 4-14 to Assign the First Voice Messaging System
Extension as the Pilot Hunt Number
1. Press LK4.
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2. Dial 1 4.
3. Press * twice.
4. Enter the port number of the first voice messaging system extension.
5. Press LK2 to assign the port as the master in the hunt group.
6. Press the Transfer key to save the pilot hunt number assignment. Continue with the Memory Block 4-15
procedure.

5. Program Memory Block 4-15 to Assign Extensions to the Hunt Group
1. Enter the extension number of the second voice messaging system port.
2. Press the Transfer key.
3. Press * three times.
4. Dial 1 5.
5. Press the Conf key.
6. Enter the extension number of the next voice messaging system port.
7. Press the Transfer key to save the hunt group extension assignment.
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8. Repeat Steps 3 through 7 for each voice messaging system extension in the hunt group. Set the last voice
messaging port to forward to the first for a circular hunt group.
9. Press Answer to complete the procedure.

6. Program Memory Block 1-8-08 - Class of Service (Station) Feature Selection 2
NOTE: Voice mail ports should be in a different Class of Service from other telephones.
Enable Live Monitoring by Class of Service
Program Memory Block 1-8-08, Class of Service (Station) Feature Selection 2. This program selects the live
monitoring feature per class of service as follows:
1. Press LK1.
2. Press LK8.
3. Dial 0 8.
4. Enter the class of service number.
5. Press the Recall key four times to advance to page 5.
6. Line key 6 is lit when live monitoring is enabled. Press LK6 if not enabled.
7. Press Transfer to save the live monitoring setting.
8. Repeat steps 4 through 6 for each Class of Service that requires live monitoring.
9. Press Answer twice to complete the procedure.
NOTE: Live monitoring and live record require additional voice mail programming through the SCREENS
interface. See Appendix E.

Set or Enable Call Forwarding for All Calls
Program Memory Block 1-8-08, Class of Service (Station) Feature Selection 2.
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1. Press LK1.
2. Press LK8.
3. Dial 0 8.
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4. Enter the Class of Service number.
5. Line key 1 is lit when the forward-all-calls setting is enabled. If not enabled, press LK1.
6. Press the Transfer key to save the forward-all-calls setting.
7. Repeat steps 4 and 5 for each Class of Service that requires the forward-all-calls setting.
8. Press the Answer key twice to complete the procedure.

Set or Enable Call Forwarding on Busy/No Answer
Program Memory Block 1-8-08, Class of Service (Station) Feature Selection 2. This program selects Call Forward
Busy/No Answer feature as follows:
1. Press LK1.
2. Press LK8.
3. Dial 0 8.
4. Enter the Class of Service number.
5. Press the Recall key to advance to page 2.
6. Line key 5 is lit when the forward-on-busy/no answer setting is enabled. If not enabled, press LK5.

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7. Press the Transfer key to save the call-forward-busy/no-answer setting.
8. Repeat steps 4 through 7 for each Class of Service that requires the forward-on-busy/no-answer setting
enabled.
9. Press the Answer key twice to complete the procedure.

Enable Live Record
Program Memory Block 1-8-08, Class of Service (Station) Feature Selection 2. This program selects the live record
feature per class of service as follows:
1. Press LK1.
2. Press LK8.
3. Dial 0 8.
4. Enter the Class of Service number.
5. Press the Recall key 3 times to advance to page 4.
6. Line key 5 (LK5) will be lit when live record is enabled. If not enabled, press LK5.
7. Press the Transfer key to save the live record setting.
8. Repeat Steps 4 through 6 for each Class of Service.
9. Press the Answer key twice to complete the procedure.
NOTE: Live monitoring and live record require additional voice mail programming through the SCREENS
interface. See Appendix E.

Program Memory Block 4-12 to Assign Line Keys as Feature Access Keys
This program assigns line keys as feature access keys that are used for live record. Each live record must have a
feature key assigned as follows:
1. Press LK4.
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2. Dial 1 2
3. Press * four times.
4. Enter the port number of the extension to be programmed.
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5. Enter the first line key number (e.g., 08) to be assigned as a Feature Access key.
6. Press LK6.
7. Enter the Feature Access key number to be assigned to this line key number.
8. Press the Transfer key to save the line key assignment. The system automatically advances to the next line key
number.
9. Repeat steps 6 through 8 for each line key number to be assigned.
10. Repeat Steps 3 through 9 for the remaining extensions that will use live record.
11. Press the Answer key to complete the procedure.

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Perfect Voice Elite
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7. Program Memory Block 4-17 to Assign Stations to Class of Service
This program assigns stations to desired Classes of Service.
1. Press LK4.
2. Dial 17.
3. Press * three times.
4. Enter the port number of the extension to be programmed.
5. Enter the Class of Service Number.
6. Press Transfer to write the data.

NOTE: If you want to use live record or live monitoring on ports 01 and/or 02, you need to perform an
additional step. By default, ports 01 and 02 are assigned to Table 1 (Attendant features specified in Memory
Block 1-8-07). To allow live record and/or live monitoring, you must re-assign port 01 and 02 to Table
Number 2 (Station features specified in Memory Block 1-8-08).

8. Program Memory Block 3-45 to Enable Live Record by Trunk
This program selects the live record feature trunk-by-trunk as follows:
1. Press LK3.
2. Press the Transfer key.
3. Dial 4 5.
4. Press * twice.
5. Enter the CO/PBX line number.
6. Press LK2 to allow live record on this CO/PBX line.
7. Press the Transfer key to save the live record setting.
8. Press * twice.
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9. Dial 4 5.
10. Press Conf to advance to the next trunk.
11. Repeat Steps 6 through 10 for each CO/PBX line that requires live record.
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12. Press the Answer to complete the procedure.

9. Program Memory Block 3-42 to set up the Voice Mail System to be an Automated
Attendant
NOTE: This is the last program to run after all Users have activated their mailboxes.
This program sets up the DVM to be an automated attendant as follows:
1. Press LK3.
2. Press the Transfer key.
3. Dial 4 2.
4. Press * four times.
5. Enter the trunk line number of the first CO line coming in to the voice messaging system.
6. Enter the extension number of the voice messaging system hunt group master port.
7. Press the Transfer key to save the CO line assigment for Memory Block 3-42 and advance to Memory Block
3-43.
8. Repeat steps 6 and 7 to save the CO line assignment for Memory Block 3-43.
9. Press *.

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Perfect Voice Elite
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10. Dial 2.
11. Press Conf to advance to the next trunk line.
12. Repeat steps 6 through 11 for each CO line coming in to the voice messaging system.
13. Press the Answer key to complete the procedure.

10. Program Individual Stations
Program Individual Stations for Call Forwarding
For all calls:
1. Go off hook.
2. Dial 4 1.
3. Enter the extension number of the voice messaging system hunt group master port.
4. Listen for the confirmation tone.
5. Hang up.
For Busy/No Answer:
1. Go off hook.
2. Dial 4 3.
3. Enter the extension number of the voice messaging system hunt group master port.
4. Listen for the confirmation tone.
5. Hang up.

Program Individual Stations for Live Record and Live Monitoring
1. Press Feature.
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2. Press Redial.
3. Press Line key to be programmed.
4. Dial 2.
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5. Using the table below, enter the live record feature code to be assigned to the line key:

Live Record Feature Codes
Start 00
Pause 01
Rerecord
02
Erase 03
End 04
Address 06
Live Monitor
07

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C. Set the System Date & System Time
The system date and time must be set for the system to operate properly. If the system date and time is not set or
the system has been reset, the following message plays: "The current system date is invalid."
Perform the following steps to set the system date and time.

Press Intercom and call the Perfect Voice

Elite system.
Press * to cancel auto-login.
Enter your User ID.
Enter User ID: o p p
System Administrator Menu:
Enter the Password for User 900.*
For the Current Date and Time,
press 1. To Change the System
Time, press 2 ....
Press q to review the current date and
time.
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If satisfied
Press w to
Press e to
with the Date
change the
change the
and Time,
current Time.
current Date.
press p to
return to the
Whattodo.
Enter in the
Enter in the
new Time.
new Date.

24-hour format
YYMMDD
*For security reasons, it is
important that you change the
password. You may change
When satisfied with the Time and Date, press p
the password in User Setup.
to return to the Whattodo.

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D. Selecting a Pre-configured Dialplan
It is important to pay close attention when selecting a dialplan. Be absolutely certain of the dialplan you want
before you begin this step. It is strongly recommended that you use the 3 digit pre-configured dialplans for ease of
installation. Table A illustrates the dialplans available. If you wish to create a custom dial plan, refer to "Appendix
C: Create a Custom Dial Plan".
NOTE: Once a Perfect Voice Elite pre-configured dialplan has been selected, it is not possible to select a different
pre-configured dialplan without performing a new installation. All local configuration information, personal
greetings, names, and messages will be lost. You may, however, add to the dialplan using the custom dialplan
option (see "Appendix C: Create a Custom Dial Plan"). Single Digit Users may be configured as audiotext or
additional Audiotext Users may be added using Appendix C.
Table A
Option Number
Confirmation Code
Dialplan Description
Normal Users
Outside Users
1
2002
2 digit, 10 series
10-58
600-649
2
3003
3 digit, 100 series
100-199
600-649
3
4004
3 digit, 200 series
200-299
600-649
4
5005
3 digit, 300 series
300-399
600-649
0 9090 Custom

Press Intercom and call the Perfect

Voice Elite system.

Thank you for calling. If you have a
touch-tone phone . . .

Dial o q w

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(NOTE: If the telephone system has

been programmed, press * * to

cancel auto-login before dialing 912.)

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Enter the pre-configured dialplan Option

Number from Table B.

Enter the appropriate confirmation code
from Table B. Press # when finished.
"Please wait."
(Then you hear several tones)
You are placed at the main greeting.
Hang up.

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E. Record System Greetings and Whattodos
Customized greeting and whattodo for open and closed mode operation should be recorded during the installation
process.*
The first prompt a caller hears when reaching the Perfect Voice Elite is the greeting. The open greeting is recorded
in the personal greeting number 1 of User 980. The closed greeting is recorded in the personal greeting number 3
of User 980. This prompt is heard only once during a call. The greeting should welcome the caller and, like a
human operator, confirm that the caller has reached the correct number.

"Thank you for calling ABC Company."
The greeting should also contain any additional information the caller should hear only once.

"Thank you for calling ABC Company. Our office is currently closed."
Immediately following the greeting, Perfect Voice Elite plays the whattodo. The open whattodo is recorded in the
personal greeting number 2 for User 980. The closed whattodo is recorded in the personal greeting number 4 of
User 980. The whattodo informs the caller "what-to-do", or gives the caller options.

"If you know the extension number of the person you wish to reach, please enter it

now. For directory assistance, press 9 or hold for assistance."
If single digit options are used, they should be included as part of the whattodo. There are several states during the
duration of a call in which the caller is brought back to the whattodo.
· After leaving a message
· After entering an invalid selection or extension number
· After pressing 0 to exit from User mode
· After listening to an audiotext message
When writing the script for the whattodo, three things should be kept in mind:
1. The whattodo is played immediately after the greeting, so the transition between the greeting and whattodo
should flow smoothly.
2. Callers may eventually come back to the whattodo, so the whattodo must make sense without being
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prefaced by the greeting.
3. It is tempting to offer the caller as many options as possible. However, most callers only want one thing.
That is to talk to someone. Give the caller no more than three or four options in the whattodo.
Refer to the System Greeting Scripts worksheet to record the greeting and whattodo for both open and closed
?
modes. All recordings should be made from a quiet environment.

*If you are familiar with how Perfect Voice Elite greetings work, you may skip to "Recording System Greetings"
on page 18.

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Perfect Voice Elite
Installation
System Greeting Scripts
Description Written Script
Open

greeting

(980-
Greeting 1)

Open

whattodo

(980-

Greeting 2)

Closed

greeting

(980-

Greeting 3)
Closed

whattodo

(980-

Greeting 4)

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Pre-Defined Users For Greetings and Whattodos
All greetings and whattodos (daytime, nighttime, and emergency/temporary) are recorded from one User ID User
?
ID 980. The greetings and whattodos are recorded as individual greetings (UV1-UV4 and UV7-UV8) for this User.
· Greeting 1 (UV1): Daytime Greeting
· Greeting 2 (UV2): Daytime Whattodo
· Greeting 3 (UV3): Nighttime Greeting
· Greeting 4 (UV4): Nighttime Whattodo
· Greeting 5 (UV5): Holiday Greeting
· Greeting 6 (UV6): Holiday Whattodo
· Greeting 7 (UV7): Emergency Greeting
· Greeting 8 (UV8): Emergency Whattodo

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Perfect Voice Elite
Installation
Recording System Greetings
The process of recording of the greeting and whattodo for open, closed, or holiday mode is the same as recording a
personal greeting in a mailbox, only the User ID and password are different. All greeting and whattodo messages
(daytime, nighttime, and emergency) for the main company may be recorded in User ID 980. Follow this procedure
to record the greetings.

Press Intercom and call the Perfect Voice Elite system.

Press * to cancel auto-login.

Enter your User ID.

Enter User ID: o i p

Enter the password for User ID 980.
Call Management Menu
To play current personal greeting,

press 1 ...

Scroll (by pressing r) to the greeting number you wish
to record and press t to record.

Greeting 1: Daytime Greeting

Greeting 2: Daytime Whattodo
Greeting 3: Nighttime Greeting

Greeting 4: Nighttime Whattodo
Greeting 5: Holiday Greeting

Greeting 6: Holiday Whattodo
**Greeting 7: Emergency Greeting

**Greeting 8: Emergency Whattodo
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?
Record desired personal greeting (1, 2, 3, 4, 7, or 8).

Press q to review the recording.

If you are not satisfied
If you are satisfied

with the recording,
with the recording,
press t to record it
press

p to return to
again.
the whattodo.

NOTE: To activate a new open greeting and whattodo or holiday greeting, see "Manually
selecting Open and Closed mode".
**Greetings 7 and 8 will immediately override the current greeting until the next change from day or night.
This change may be done manually or scheduled.

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Perfect Voice Elite
Installation
Manually Select the Open or Closed Mode
Once the greeting and whattodo for open and closed mode have been recorded, the new recordings may be
activated immediately using the following procedure for manually selecting open or closed mode. Otherwise, the
new recordings will play at their regularly scheduled time.

Press Intercom and call the Perfect

Voice Elite system.
Press * * to cancel auto-login.
Enter o q p
Press q for Open or Closed mode.
To place the system in open mode,
press 1. To place the system in
closed mode, press 2. . .
To place in open mode, press q,
To place in closed mode, press w,
To place in holiday mode, press e,
To place in workday mode, press r.
You have selected ... If this is
correct, press 1. If this is not
correct, press 2.
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If not correct, press w.
If correct, press q.
To cancel, press *. ?
Please wait while your
changes are processed.
Beeps..... No Changes
Beeps..... Changes are
complete.

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Perfect Voice Elite
Installation

F. Setting the Business Hours
Perfect Voice Elite automatically schedules events to run on specific days of the week at specific times. You may
activate an event which places the system in open mode during normal hours of operation (plays the open greeting
and whattodo) and another event which places the system in closed mode for after hours operation (plays the closed
greeting and whattodo). Refer to the worksheet below while activating open and closed modes.

NOTE: If you plan to use the same greeting/whattodo 24 hours a day, no
adjustments should be made to the scheduler.

Day
Open time for open greeting to play
Closed time for closed greeting to play
1 Monday

2 Tuesday

3 Wednesday

4 Thursday

5 Friday

6 Saturday

7 Sunday

8 Weekdays
-

Mon-Fri

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20

Perfect Voice Elite
Installation

To set the business hours:

Press Intercom and call the Perfect Voice Elite system.
Press * * to cancel auto-login.
Enter o q p
Press w for Schedule.
Enter the weekday number you wish
to modify...
Enter the appropriate day number, using 1 for Monday,
2 for Tuesday, etc. or 8 for Weekdays
To change the open time, press q, or

To change the close time, press w.
Please enter the hour to open/close.
Enter the hour from 0 to 23.
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Please enter the minute to open/close.
Enter the minute from 0 to 59.
?

The event change you have requested is ...
If this is correct, press 1. If this is not correct,
press 2. To cancel, press the star key.
To accept the event change, pressq
To make these changes effective, press 1. To add
more changes, press 2. To cancel all changes
press the star key.
To make additional
To make these
To cancel all
changes to this
changes effective,
changes, press*.
event, pressw.
pressq.
You will hear beeps
You are placed at
then "Done".
the whattodo.

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Perfect Voice Elite
Installation

G. Setting Up Single Digit Users
Single Digit User IDs 1 through 6 may be set up to transfer callers to another extension (Transfer-Only) or play an
audiotext message to callers (Audiotext). A Single Digit User ID may be set up to both transfer to an extension and
play audiotext. However, only one of these functions will be active at a time, depending on the call blocking status
of the User ID (See "Single Digit Departmental Login").

Setting Up Transfer-Only Single Digit Users
Follow these steps to set up Transfer-Only Single Digit Users.

Press intercom and call the Perfect Voice
Elite system.

Press * to cancel auto-login.

Enter Single Digit User ID (1-6).

Enter Password for Single Digit User ID.*

Press t for User Setup.

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Press i to Change Extension Number.

?

Enter the Extension Number.** Press

# When Finished.

Press p to return to the whattodo.

*For security reasons, it is important to change the password. You may change the password in User Setup.

**HINT: To remove the extension number, repeat the above steps. When prompted to enter the extension number,
simply press pound without entering an extension.

NOTE: When you enter an extension number for a Transfer-Only Single Digit User, you automatically de-activate
Call Blocking. The Call Blocking option then can be heard in Call Management.

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Perfect Voice Elite
Installation
Setting Up Single Digit Audiotext Users
Follow these steps to set up Single Digit Audiotext Users.

Press intercom and call the Perfect Voice

Elite system.

Press * to cancel auto-login.

Enter Single Digit User ID (1-6).

Enter Password for Single Digit User ID.*

Press w for Call Management.

Press t to Record Audiotext Message.

Record Audiotext Message.

Press # When Finished.

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Press q to Listen to the Audiotext

Message.
?

Press p to return to the whattodo.

NOTE: If you have entered an extension number in User Setup for a Single Digit Audiotext User, the call blocking
feature is activated. You may now toggle this Single Digit User between Audiotext and Transfer Only. If you have
no plans of transferring with this User ID and you do not want to hear the call blocking option, remove the
extension. (See "Setting Up Transfer Only Single Digit Users".)

*For security reasons, it is important to change the password. You may change the password in User Setup.

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Perfect Voice Elite
Installation

Single Digit Departmental Login
You may log a department "In" or "Out" with Single Digit Users. To implement, you should enter an extension for
the Single Digit User (See "Setting up Transfer Only Single Digit Users) and record an audiotext message for the
same Single Digit User (See "Setting Up Single Digit Audiotext Users"). With single digit departmental login,
anyone in the department may log the department in or out. When the department is logged out, a custom recording
(audiotext message) plays informing callers when they will be back or what options they have available to them.
Logging in or out is controlled by toggling the call blocking setting of the Single Digit User.
For example, you may set up Single Digit User 2 to transfer to the Customer Service department at extension 205.
In addition, you record an audiotext message for Single Digit User 2 that informs callers of Customer Service hours
or other available options. When the Customer Service department is logged in (call blocking disabled for Single
Digit User 2), the call is transferred to extension 205. When the Customer Service department is logged out (call
blocking enabled for Single Digit User 2), callers hear the audiotext message.

Call Blocking
Department Status
Single Digit User Action
Setting
Off
Logged In
"Transfer Only" Call transfers to the
extension.
Enabled
Logged Out
"Audiotext" Audiotext message plays until the
department is logged back in.

To Log the Department In or Out:

Press intercom and call the Perfect Voice

Elite system.

Press * to cancel auto-login.
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Enter Single Digit User ID (1-6).
?

Enter Password for Single Digit User ID.*

Press w for Call Management.

Press

w to Log in or Out.
(You are toggling the Call Blocking

Status--Disable to Log in or Enable to
Log Out.)

Press p to return to the whattodo.

*For security reasons, it is important to change the password. You may change the password in User Setup.

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Perfect Voice Elite
Installation

Configure Auto-Transfer to Fax Extension
Perform the following steps to configure Perfect Voice Elite to automatically transfer to a fax extension when fax
tone is detected.

Press intercom and call the Perfect Voice Elite system.

Press * to cancel auto-login.

Dial o o p.

Enter Password for User ID 990.

Press t for User Setup.

Press i to Change the Extension Number.

Enter Fax Extension. When finished, press #.
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Press p to return to the whattodo.
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25

Perfect Voice Elite
Installation

Configuring the Default Operator
The default Operator for Perfect Voice Elite is User ID 0. Whether a caller dials 0 or does not dial anything from
the main greeting he or she is directed to the extension programmed for User ID 0. Perfect Voice Elite is pre-
programmed with the extension 0 for User ID 0.
To change this, perform the following step:

Programming the Default Operator's Extension

Press intercom and call the Perfect Voice Elite system.

Press * to cancel auto-login.

Enter User ID: p.

Enter Password for User ID 0.

Presso to Back out of Message Management.

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Presst for User Setup.
?
Pressi to change the Extension Number.
Enter Extension. When finished, press #.
Press p to return to the whattodo.

26

Perfect Voice Elite
Installation

Training
Console Operator Training
The console operator plays a crucial role in many telecommunications environments. The console operator should
be comfortable with performing the following tasks.
· Transfer a caller to Perfect Voice Elite (main greeting).
· Transfer a caller to a User's message box using 997.
· Transfer a caller to a User's personal greeting using 8.
· Explain the basic operation of the system to a caller (i.e. "...enter the person's extension...")
System Administrator Training
The System Administrator should understand at least the basics of how Perfect Voice Elite operates. Familiarize the
System Administrator with all features available to Users. Have the System Administrator carefully review the
System Administration section of this guide and answer any questions the System Administrator may have.
The System Administrator is often your primary on-site contact. It is very important to get this person comfortable
with not only the administration of the system, but its usage as well. Users look to the System Administrator as the
person who knows the system's features and capabilities. If the System Administrator is not comfortable with the
system, your organization will end up fielding many more questions from the site than necessary. This ultimately
can lead to a dependence of site personnel on your organization to perform basic System Administrator tasks.
The System Administrator should be comfortable with performing the following tasks.
· Reset a User who is no longer on the system
· Reset the password for a User
· Record personal greeting for audiotext announcement
· Record system greeting
· Record system whattodo
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· Place the system in open/closed mode
· Set Schedule
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27

Perfect Voice Elite
Installation
User Training
The User is the most important person on every site. An untrained User community results in dissatisfaction and
frustration with the system. This, in turn, can lead to serious political problems with getting the system accepted.
Since acceptance of the system, especially in the early stages of an installation is critical to its success, proper
training of the User community can be just as, if not more important than, the technical aspects of the installation.
The system should be fully functional, but not yet on-line during the training period. Ideally, Users are allowed to
work with the system's capabilities (sending messages, recording personal greetings, etc.) for a few days after
training and before the final cutover.
Although most Users complete Quick Setup, which guides them through the process of setting up their message
box, all Users should be able to perform the following tasks manually:
· Select a personal greeting.
· Record a personal greeting.
· Listen to messages.
· Delete messages.
· Forward a message to another User.
· Send a message to another User.
· Setup pager notification.

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28

Perfect Voice Elite
Installation

Pager Notification
Pager notification may be activated for any User or Outside User ID on the Perfect Voice Elite system. If pager
notification is active, the User's pager is activated for every new message every day, twenty-four hours a day.
The User may activate and deactivate pager notification from within their User mailbox. When the User
receives a new message, 9's will appear on the pager display. This is the notification that there are messages in
his or her Perfect Voice Elite mailbox.

To activate/deactivate Pager Notification:

Log in to Mailbox.

Press o to back out of the Message
Management Menu and go to the Main

Menu.

Press r for Notify Management.

q
w
e
r
o
p

Notification
Enable Pager
Block all
Change
Return to
Log
Status
Notification
Notification
Notification
Main Menu
Out
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Number

Enter 7/10 digit
?

local pager

number. *

*NOTE: The pager number must be local. It is not necessary to place a 9 (Trunk Access Code) in the notification
dialstring.

29

Perfect Voice Elite
Installation
Notification Cycle
Moments after a message is left, the pager is called. If the User does not call in to pick up the new message, the
pager will be called approximately 10 minutes from the initial attempt. The delay between attempts increases the
longer the message goes un-retrieved. The delay continues, adding 10 minutes to each attempt, not to exceed 1
hour between attempts. The table below contains an example of the paging cycle for an un-retrieved message left
at 9:00 AM.

Attempt
Accumulated Delay
Example
First No
delay
9:00
AM
Second 10
Minutes
9:10
AM
Third 20
Minutes
9:30
AM
Fourth
30 Minutes
10:00 AM
Fifth
40 Minutes
10:40 AM
Sixth
50 Minutes
11:30 AM
Seventh
60 Minutes
12:30 PM
Eighth
60 Minutes
1:30 PM
Ninth
60 Minutes
2:30 PM
Tenth
60 Minutes
3:30 PM

Note: All notification attempt schedules reset upon receipt of each new message. For this reason if you receive a
new message every 5 minutes, your pager will go off every 5 minutes for each new message.
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30

Perfect Voice Elite
Installation

Final Cutover
After Perfect Voice Elite and the telephone system are fully configured and all parties are familiar with the system,
the final cutover can be performed. During this step, CO line calls may be routed to Perfect Voice Elite and User
stations may be call-forwarded in a busy/ring-no-answer state to Perfect Voice Elite.
Users' telephones should be forwarded to the Perfect Voice Elite system for internal coverage on busy/ring-no-
answer. Any internal User who calls an extension that is busy/ring-no-answer will be forwarded to that User's
message box.
You should stay in close contact with the site during this crucial period so that anything that was overlooked during
the installation can be quickly taken care of. The console operator is an especially good source of information about
how the system is functioning and how well the caller community is accepting it.

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31

Perfect Voice Elite
Installation

Troubleshooting

Symptom: The auto-attendant will not answer
Determine if there is a bad port:
From an internal station, call each port individually and note which one(s) are not answering.
If no ports answer:
a) Verify the system has power and has booted
If all ports answer:
a) The hunt group is not working properly.
b) Users stations are not forwarded properly.
c) The trunks are not ringing into the Perfect Voice Elite hunt group properly.
If the last 2 ports do not answer:
a) Verify the system is a 4-port system.

Symptom: Pager notification is not functioning
Verify the paging service is working:
The first and easiest thing to check is that the paging service is working properly. Simply dial the pager number
and enter in several 9s because that is what the system is attempting to do.

Verify programming in the User ID having trouble:
When testing the User ID experiencing trouble, you always want to start with an empty mailbox. Delete all
messages in the mailbox. Call back and leave the User a message.
If the User ID does not give you the option to leave a message:
a) The User must go through quick setup, or
b) The mailbox is full, or
c) The system if full and unable to take anymore messages.
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If you are able to leave a message, log in to the User ID and verify the notify status:
a) Is Notification enabled for the User?
b) Is the notification number correct?
c) Make sure the notification number does not contain the 9 for outside line access.
?

Determine trunk access is working:
From Line 2 the system always dials 9 to gain trunk access. You must verify this is working properly.
Using a single line telephone on Line 2, go off hook and dial 9:
If no outside dialtone is detected:
a) The trunk access code programmed in the telephone system is something other than 9.
b) The extension Line 2 is plugged into has not been given trunk access privileges.
c) There is a problem with one or more of the trunks in the trunk group.
If dialtone is detected:
a) Verify User setting (above).
b) Line 2 may be busy processing calls and has not been given enough time to seize the line
and dial the pager.

32

Perfect Voice Elite
Installation
Symptom: Calls forwarded to voicemail go the main greeting rather than personal greeting
If the caller hears the main greeting:
a) Verify the User ID exists by trying to log in to it.
b) Verify the integration is being sent by listening on the line with a digit grabber or test set
to determine the telephone system is sending the integration string (DTMF integration).
???
Symptom: The auto-attendant will not successfully transfer calls.
Determine if the telephone system is capable of transferring calls:
Attempt the transfer with a single line phone on the same line the auto-attendant is using. Verify which port on the
auto attendant is not transferring calls.
If the transfer works, there is a bad port on the system.
If the transfer does not work:
a) The port on the telephone system may not be configured to allow transfers.
b) The port on the telephone system may be bad.
Some telephone systems do not support station to station transfers. In this case, only outside callers can take
advantage of the auto-attendant.

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33

Perfect Voice Elite
System Administration

Release 4.3

System Administration
Before You Begin
As the System Administrator, you play a key role in the every day operation of Perfect Voice Elite. It is important
that you understand at least the basics of how Perfect Voice Elite operates. You should be familiar with all features
available to Users. Completely understand the User Guide before covering the material in this manual.
Basic System Maintenance
As mentioned above, the System Administrator performs a key role in the operation of Perfect Voice Elite.
Following are some examples of your basic duties as a System Administrator.
· Record the main system greeting and whattodo.
· Record any audiotext announcement.
· Train Users.
These procedures along with many others that you may need to perform are documented in step-by-step detail later
in this manual.
Questions and Answers
As the System Administrator, you are responsible for answering questions from Users. You should have a relatively
good working knowledge of how the system operates. You will also help new or inexperienced Users become
accustomed to using the system. Even if you don't immediately have an answer to someone's question, you can
easily get the answer from the Perfect Voice Elite documentation, your vendor's technical personnel and your own
experience with the system.
User Training
Although Quick Setup takes most Users through the process of setting up their mailbox, all Users should be able to
perform at least the following tasks in order to benefit from the system. As the System Administrator, you also
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need to be able to perform these tasks in order to best train your new personnel.
· Select a personal greeting.
· Record a personal greeting.
?
· Listen to messages.
· Delete messages.
· Forward a message to another User.
· Send a message to another User.

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Perfect Voice Elite
System Administration

Release 4.3
Problem Reporting
In the event that a User or caller reports a problem with the system, you and/or the vendor's technical personnel
work to determine the cause of, and solution to the problem. The cause of a problem may be one or more of the
following.
· User error
· Insufficient training
· Incorrect system configuration
· Faulty hardware
· Faulty software
The System Administrator plays a central role in separating those issues that can be addressed within the
organization (i.e. training, User error, etc.) and those issues that can be addressed by the vendor's technical
personnel. Some problems, especially those experienced just after the system is installed, can only be resolved
through cooperation between both parties, the vendor and your company.

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35

Perfect Voice Elite
System Administration

Release 4.3

System Administrator Menu
User ID 900 is the only User with administrative privileges. Below are the available options from the System
Administrator menu:

q
Play the Current Date and Time

This option plays the current date and time of the system.

w
Change System Time

This option allows the System Administrator to change the time on the system.

e
Change System Date

This option allows the System Administrator to change the system date.

r
Reset a Password

This option allows the System Administrator to change a User's password to the default password.

t
Activate/Disable Users
This option allows the System Administrator to disable a User from the dialplan or reactivate a
disabled User.

y
Reset User ID
This option enables the System Administrator to reset a User ID. The User's password, name,
personal greetings, messages, and mailbox options will be reset.

u
Available Recording Space

This option tells the System Administrator how much recording space is available.

i
Network Administration

This option prompts the System Administrator to record names for AMIS network sites.

o
Return to User Menu

This option returns the System Administrator to the User menu.

p
Log Out
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This option logs the System Administrator out and returns him/her to the main system greeting.

*
Replay Menu Options
?
To Access the System Administrator Menu

Press intercom and call the Perfect Voice Elite system.

Press * to cancel auto-login.

Enter User ID: o p p

Enter the password for User ID 900.*

*For security reasons, it is important to change the password. You may change the password in User Setup.

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Perfect Voice Elite
System Administration

Users on the Perfect Voice Elite System
All Users must complete Quick Setup before they can receive messages. New messages will be purged after 2
weeks if not listened to. Saved messages will be purged 2 weeks after the day they were saved.
NOTE: Due to limited disk space, the maximum number of mailboxes allowed on the Perfect Voice Elite system
is approximately 300.
Normal Users
The Normal Type of User is the most common type of User on the system. A User of this type is associated with
each person in your company who has a physical extension number on your telephone system. That extension
number directly corresponds to their User ID, or mailbox number, on the Perfect Voice Elite system.
If your Perfect Voice Elite system is a primary attendant, a caller hears your main company greeting and whattodo
when the system answers. When a caller enters a User's extension number, Perfect Voice Elite places the caller on
hold and dials the User's extension number. Perfect Voice Elite then listens for a ring signal. If the User does not
answer the ringing phone, Perfect Voice Elite returns to the caller and plays the User's personal greeting. The
caller may then leave a message, enter another extension number, or press 0 to reach the operator.
If the caller chooses to leave a message, Perfect Voice Elite records the message and turns the message light on at
the User's extension. When a User accesses their mailbox, Perfect Voice Elite turns the message light off on the
extension.
· 2 personal greetings, 20 seconds in length
· 25 messages at 120 seconds in length
· User mode starting menu is the Message Management Menu
· Pager notification and message waiting light

Outside Users
The Outside Users are individuals in your company who do not have a physical extension number on the telephone
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system, but need voice messaging service. The Outside User boxes function just like those of the normal User.
The only difference is that, since there is no telephone to transfer the caller to, Perfect Voice Elite immediately
plays the personal greeting for this type of mailbox as soon as the caller enters an Outside User ID.
?
Since Outside Users do not have physical extension numbers on the telephone system, it is their responsibility to
check frequently for new messages.
· 1 personal greeting, 20 seconds in length
· 25 messages at 120 seconds in length
· User mode starting menu is the Message Management Menu
· Pager notification
Standard Audiotext Users
This type of User is not associated with a person. A caller who selects a User of this type is not transferred to an
extension, nor is the caller allowed to leave a message for the User. Only a message plays, after which, the caller is
placed back to the whattodo. The audiotext message may be changed at any time by simply re-recording the
personal greeting for this User. The information recorded in the message could be your address, your fax number,
your business hours or any type of information you would like callers to have.
· 1 personal greeting, 60 seconds in length
· No messages
· User mode starting menu is the Call Management Menu

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Perfect Voice Elite
System Administration
Single Digit Audiotext and Transfer-Only Users
This type of User is not associated with a person. Single Digit User IDs 1 through 6 may be set up to transfer
callers to another extension (Transfer-Only) or play an audiotext message to callers (Audiotext). A Single Digit
User ID may be set up to both transfer to an extension and play audiotext. However, only one of these functions
will be active at a time, depending on the call blocking status of the User ID.

Operator
The default Operator for Perfect Voice Elite is User ID 0. Whether a caller dials zero or does not dial anything
from the main greeting he or she is directed to the extension programmed for User ID 0. By default, the extension
for User ID 0 is extension 0. You may select another extension.

Auto-Detect Users
These types of Users are not associated with a person. They allow you to configure Perfect Voice Elite to
automatically transfer to a fax extension when the appropriate tone is detected.

Public Distribution Lists
Perfect Voice Elite automatically generates 3 public distribution lists:
1. User ID 950 includes all Normal and Outside Users
2. User ID 951 includes all Normal Users
3. User ID 952 includes all Outside Users

An additional 7 public distribution lists (User IDs 953-959) may be created.

User Type
Number of Personal
Max
Message
Login
Notification
Message
Personal
Greeting Messages
Length
Start
Type
Expiration
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Greetings
Length
Menu
Normal
2
20 secs
25
120 secs
Message
Light, Pager
Default
Mgt.
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Outside
1
20 secs
25
120 secs
Message
Pager Only
Default
Mgt.
Audiotext
1
60 secs
0
N/A
Call Mgt.
N/A
N/A
Single Digit
1
60 secs
0 N/A
Main
Menu
N/A
N/A
Operator 2 20
secs 25 60
secs
Message N/A
Default

38

Perfect Voice Elite
System Administration

Activating Pager Notification
Pager notification may be activated for any User or Outside User ID on the Perfect Voice Elite system. If pager
notification is active, the User's pager is activated for every new message every day, twenty-four hours a day.
The User may activate and deactivate pager notification from within their User mailbox. When the User
receives a new message, 9's will appear on the pager display. This is the notification that there are messages in
his or her Perfect Voice Elite mailbox.

To activate/deactivate Pager Notification:

Log in to Mailbox.

Press o to back out of the Message
Management Menu and go to the Main

Menu.

Press r for Notify Management.

q
w
e
r
o
p
Notification
Enable Pager
Block all
Change
Return to
Log
Status
Notification
Notification
Notification
Main Menu
Out
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Number

?

Enter 7/10 digit
local pager

number. *

*NOTE: The pager number must be local. It is not necessary to place a 9 (Trunk Access Code) in the
notification dialstring.

39

Perfect Voice Elite
System Administration
Notification Cycle
Moments after a message is left, the pager is called. If the User does not call in to pick up the new message, the
pager will be called approximately 10 minutes from the initial attempt. The delay between attempts increases the
longer the message goes un-retrieved. The delay continues, adding 10 minutes to each attempt, not to exceed 1
hour between attempts. The table below contains an example of the paging cycle for an un-retrieved message left
at 9:00 AM.

Attempt
Accumulated Delay
Example
First No
delay
9:00
AM
Second 10
Minutes
9:10
AM
Third 20
Minutes
9:30
AM
Fourth
30 Minutes
10:00 AM
Fifth
40 Minutes
10:40 AM
Sixth
50 Minutes
11:30 AM
Seventh
60 Minutes
12:30 PM
Eighth
60 Minutes
1:30 PM
Ninth
60 Minutes
2:30 PM
Tenth
60 Minutes
3:30 PM

NOTE: All notification attempt schedules reset upon receipt of each new message. For this reason if you receive a
new message every 5 minutes, your pager will go off every 5 minutes for each new message.
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40

Perfect Voice Elite
System Administration

Recording System Greetings and Whattodos
System Greetings
Customized greeting and whattodo for open and closed mode operation should have been recorded during your
installation process. The following information is offered for assistance should you wish to re-record the greeting
and whattodo.
The first prompt a caller hears when reaching the Perfect Voice Elite is the greeting. The open greeting is recorded
in the personal greeting number 1 of User 980. The closed greeting is recorded in the personal greeting number 3
of User 980. This prompt is heard only once during a call. The greeting should welcome the caller and, like a
human operator, confirm that the caller has reached the correct number.

"Thank you for calling ABC Company."
The greeting should also contain any additional information the caller should hear only once.

"Thank you for calling ABC Company. Our office is currently closed."
Immediately following the greeting, Perfect Voice Elite plays the whattodo. The open whattodo is recorded in the
personal greeting number 2 for User 980. The closed whattodo is recorded in the personal greeting number 4 of
User 980. The whattodo informs the caller "what-to-do", or gives the caller options.

"If you know the extension number of the person you wish to reach, please enter it

now. For directory assistance, press 9 or hold for assistance."
If single digit options are used, they should be included as part of the whattodo. There are several states during the
duration of a call in which the caller is brought back to the whattodo.
· After leaving a message
· After entering an invalid selection or extension number
· After pressing 0 to exit from User mode
· After listening to an audiotext message
When writing the script for the whattodo, three things should be kept in mind:
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1. The whattodo is played immediately after the greeting, so the transition between the greeting and whattodo
should flow smoothly.
2. Callers may eventually come back to the whattodo, so the whattodo must make sense without being
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prefaced by the greeting.
3. It is tempting to offer the caller as many options as possible. However, most callers only want one thing.
That is to talk to someone. Give the caller no more than three or four options in the whattodo.
Refer to the System Greeting Scripts worksheet to record the greeting and whattodo for both open and closed
modes. All recordings should be made from a quiet environment.

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Perfect Voice Elite
System Administration
System Greeting Scripts
Description Written Script
Open

greeting

(980-
Greeting 1)

Open

whattodo

(980-

Greeting 2)

Closed

greeting

(980-

Greeting 3)
Closed

whattodo

(980-

Greeting 4)

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Pre-Defined Users For Greetings and Whattodos
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All greetings and whattodos (daytime, nighttime, and emergency/temporary) are recorded from one User ID User
ID 980. The greetings and whattodos are recorded as individual greetings (UV1-UV4 and UV7-UV8) for this User.
· Greeting 1 (UV1): Daytime Greeting
· Greeting 2 (UV2): Daytime Whattodo
· Greeting 3 (UV3): Nighttime Greeting
· Greeting 4 (UV4): Nighttime Greeting
· Greeting 5 (UV5): Holiday Whattodo
· Greeting 6 (UV6): Holiday Whattodo
· Greeting 7 (UV7): Emergency Greeting
· Greeting 8 (UV8): Emergency Whattodo

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Perfect Voice Elite
System Administration
Recording System Greetings
The process of recording of the greeting and whattodo for open, closed or holiday mode is the same as recording a
personal greeting in a mailbox, only the User ID and password are different. All greeting and whattodo messages
(daytime, nighttime, and emergency) for the main company may be recorded in User ID 980. Follow this procedure
to record the greetings.

Press Intercom and call the Perfect Voice Elite system.

Press * to cancel auto-login.

Enter User ID: o i p

Enter the password for User ID 980.
Call Management Menu
To play current personal greeting,

press 1 ...
Scroll (by pressing r) to the greeting number you wish

to record and press t to record.

Greeting 1: Daytime Greeting

Greeting 2: Daytime Whattodo
Greeting 3: Nighttime Greeting

Greeting 4: Nighttime Whattodo
Greeting 5: Holiday Greeting

Greeting 6: Holiday Whattodo
**Greeting 7: Emergency Greeting
**Greeting 8: Emergency Whattodo

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?
Record desired personal greeting (1, 2, 3, 4, 7, or 8).

Press q to review the recording.

If you are not satisfied
If you are satisfied

with the recording,
with the recording,
press t to record it
press p to return to

again.
the whattodo.

NOTE: To activate a new open greeting and whattodo or holiday greeting, see "Manually
selecting Open and Closed mode".
**Greetings 7 and 8 will immediately override the current greeting until the next change from day or night.
This change may be done manually or scheduled.

43

Perfect Voice Elite
System Administration
Holiday and Temporary Greetings and Whattodos
Holiday Greeting and Whattodo
The system allows you to play a different greeting during a holiday. Holiday greetings become active when you
place the system in "Holiday" mode. The holiday recordings will play until you place the system in "Workday"
mode. (See "Manually Select Open or Closed Mode".)
Holiday greetings and whattodos are recorded in User ID 980:
· User 980 Greeting 5: Holiday Greeting
· User 980 Greeting 6: Holiday Whattodo

Temporary Greeting and Whattodo
A Temporary greeting and whattodo is typically used if your company is closed due to inclement weather or a some
other reason. These recordings should explain when you will be back in operation and what options the caller has
at that time.
Temporary greetings become active as soon as you record them. These new recordings will play until the next
scheduled greeting change occurs. For example, if you plan to be closed on a Thursday, record your temporary
greeting just after the Thursday "open" greeting has loaded. Perfect Voice Elite will play the temporary
greeting/whattodo during the open hours. Perfect Voice Elite will automatically switch to the closed greeting after
hours and play the regular open greeting on Friday.
Temporary greetings and whattodos are recorded in User ID 980:
· User 980 Greeting 7: Temporary Greeting
· User 980 Greeting 8: Temporary Whattodo
If the system does not have an open/closed schedule, you may record a temporary greeting and whattodo in User ID
980 Greetings 3 and 4. Manually toggle the system from open to closed mode as needed. (See "Manually Select
Open or Closed Mode".)

Recording Greetings and Whattodos
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Refer to "Recording System Greetings and Whattodos" for clarification of "greeting" and "whattodo" and
instructions on how to record them. Keep in mind you may only want to change the greeting or the whattodo, it is
not necessary to change both.
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44

Perfect Voice Elite
System Administration
Manually Select the Open or Closed Mode
Once the greeting and whattodo for open, closed, or holiday mode have been recorded, the new recordings may be
activated immediately using the following procedure for manually selecting open, closed, holiday, or workday
mode. Otherwise, the new recordings will play at their regularly scheduled time.

Press Intercom and call the Perfect

Voice Elite system.

Press * * to cancel auto-login.
Thank you for calling. If you have a
touch-tone phone . . .
Enter o q p
Press q for Open or Closed mode.
To place the system in open mode,
press 1. To place the system in
closed mode, press 2. . .
To place in open mode, press q,
To place in closed mode, press w,
To place in holiday mode, press e,
To place in workday mode, press r.
You have selected ... If this is
correct, press 1. If this is not
correct, press 2.
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?
If not correct, press w.
If correct, press q.
To cancel, press *.
Please wait while your
changes are processed.
Beeps..... No Changes
Beeps..... Changes are
complete.

45

Perfect Voice Elite
System Administration

Single Digit Audiotext Messages
The following are tips to assist in setting up and recording Single Digit Audiotext messages and to re-record any
message.
· Each Single Digit audiotext recorded message is to give the caller a bit of information about your
company
· Write the audiotext message script using the following worksheet
· Secure someone to record the messages using a quiet environment
· Follow the steps for recording the audiotext message
Audiotext Scripts
Instance User
ID Description
0

Script

Instance User
ID Description
0

Script

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Recording Audiotext Scripts
To record Single Digit Options or standard audiotext Users, follow the steps above for recording the greeting and
whattodo. Substitute the Single Digit User ID or Standard User ID for the User ID in the steps above. Again, by
default, the password for these Users is the same as the User ID.

46

Perfect Voice Elite
System Administration

Change the System Date and Time
If necessary, you may adjust the date and time on the Perfect Voice Elite system by using the following procedure.
You must change the system date and time when the system has been reset. If the date and time have not been set,
the following message plays: "The current system date is invalid."
To Change the System Date & System Time:

Press Intercom and call the Perfect
Voice Elite system.
Press * to cancel auto-login.
Enter User ID: o p p
System Administrator Menu:
Enter the password for User ID 900.
For the Current Date and Time,
press 1. To Change the System
Time, press 2 ....
Press q to review the current date
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and time.
?
If satisfied
Press w to
Press e to
with the Date
change the
change the
and Time,
current Time.
current Date.
press p to
return to the
Whattodo.
Enter in the
Enter in the
new Time.
new Date.

24 hour format
YYMMDD
When satisfied with the Time and Date, press p
to return to the Whattodo.

47

Perfect Voice Elite
System Administration

Enabling AMIS Networking
Audio Messaging Interchange Specification, or AMIS, is a series of standards that enables voice messaging
systems produced by different vendors to network or inter-network. Before AMIS, systems from different vendors
could not exchange voice messages. AMIS has two specifications: AMIS-Digital and AMIS-Analog. The Perfect
Voice Elite system is AMIS-Analog compatible. The AMIS-Analog specification calls for the use of DTMF tones
to convey control information and transmission of the message itself in analog form. This means that the Perfect
Voice Elite system may be networked to other Perfect Voice systems and/or other vendors' voice messaging
systems that are also AMIS-Analog compatible. With AMIS networking, Users from different locations can
communicate as if they are all on the same voice mail system.

NOTE: To enable AMIS networking, contact Teleco Technical Support at
1-800-755-1552.
Recording Site Names
· Log in to Mailbox 900. (The beginning menu is the System Administrator menu.)
· Press i to record network site name. You are given the following choices:

q
Review first site

t
Review last site

y
Select site

o
Exit this menu

p Log
out

* Replay
options
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· Press 1 to review first site. You will be given the following choices:

1 Review
next
site

w
Replay current site
?

e Record
site
name

r
Delete site name

t Review
previous
site

y Select
site

o
Exit this menu

p Log
out

* Replay
options
· Press e to record site name.
· After recording site name, press 1 to go to next site.
· Press e to record next site name.

Proceed until all site names have been recorded.

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Perfect Voice Elite
System Administration

Sending a Message to an AMIS User
To send a message to an AMIS User, perform the following steps:

Select y to send a new message.
Select w to record your message.
Record your message and press#
Press i to select Network ID.
Enter Network ID & press #.
Enter the
Press # # for a
appropriate
listing of sites.
site number
and press #
q
w
t
i
o
First Site
Current
Last Site
Select Specific Exit
Next
Previous
Accept
Site
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o to accept.
?
You have selected . . .
Select q to send message.

49

Perfect Voice Elite
System Administration

Using and Configuring the Default Operator
The default Operator for Perfect Voice Elite is User ID 0. Whether a caller dials 0 or does not dial anything from
the main greeting he or she is directed to the extension programmed for User ID 0. Perfect Voice Elite is pre-
programmed with the extension 0 for User ID 0.
To change this, perform the following step:

Programming the Default Operator's Extension

Press intercom and call the Perfect Voice Elite system.

Press * to cancel auto-login.

Enter User ID: p.

Enter Password for User ID 0.

Press o to Back out of Message Management.

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Presst for User Setup.

?

Pressi to change the extension.

Enter Extension. When finished, press #.

In most installations, programming the default operator's extension is all that is required. However, you may
choose to customize the installation by enabling off-hours messaging for the default operator. There are two steps
involved in enabling messaging for the Default User:
1. Recording a personal greeting
2. Enabling call blocking.

50

Perfect Voice Elite
System Administration
Recording a Personal Greeting for the Default User's Mailbox
The personal greeting for the Default Operator should explain to the caller that they are in a general delivery
mailbox and that they should leave their name, company name, callback number and whom they are calling. This
greeting is only played when call blocking is enabled.

Press intercom and call the Perfect Voice Elite system.

Press * to cancel auto-login.

Enter User ID: p.

Enter Password for User ID 0.

Dial o to Back out of Message Management.

Dial w for Call Management.

Dial t to Record Personal Greeting.
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Record Personal Greeting. When finished, press #.
?
Dial q to Listen to the Personal Greeting.
If OK, Press p to Exit.

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Perfect Voice Elite
System Administration

Enabling / De-Activating Operator Personal Greeting
The operator manually enables call blocking when no one is able to take calls at the operator position.

Press interc

om and call the Perfect Voice Elite system.

Press *
to cancel auto-login.

Enter User ID: p.

Enter Pass word for User ID 0.

Dial o to Back

Out of Message Management.

Dial w
for Call Management.

Press w to Toggle Call Blocking Status.

A common scenario is for the operator to turn call blocking on at night, disabling transfers to the operator's
extension and allowing the caller to leave a message in the operator's mailbox. It is the operator's responsibility to
disable call blocking during business hours so that callers may get through to a live person.

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Retrieving messages From the Default Operator's Mailbox.
If call blocking has been enabled for User ID 0, messages will begin to accumulate in this box. It is the operator's
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responsibility to pick up these messages.

Press intercom and call the Perfect Voice Elite system.

Press * to cancel auto-login.
Enter User ID: p.
Enter Password for User ID 0.
Listen to Messages.

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Perfect Voice Elite
System Administration

Public Distribution Lists
Perfect Voice Elite automatically generates 3 public distribution lists:
1. User ID 950 includes all Normal and Outside Users
2. User ID 951 includes all Normal Users
3. User ID 952 includes all Outside Users

The System Administrator maintains these lists. You may create up to 7 additional public distribution lists (User
IDs 953-959) and record names for each list.

Maintaining or Creating New Public Distribution Lists
You may review list members, remove members from the distribution list, or add new Users to the distribution list.

Press intercom and call the Perfect Voice Elite system.

Press

* to cancel auto-login.

Enter Distribution List Us
er ID: _______.

Enter the Password for the User ID: _______.
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?

q
w
e
r
t
u
i
o
p
Review Next Re-Review Remove All Remove

Review Add New Add New
Exit
Log Out
or First
Current
Members
Current

Last
User ID
Network ID

Member
Member
from List
Member Member
to List
to List

from List

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Perfect Voice Elite
System Administration
Recording Public Distribution List Names
You may record a name for each public distribution list.
Press intercom and call the Perfect Voice Elite system.
Press * to cancel auto-login.
Enter Distribution List User ID: _____.
Enter the Password for the User ID: _____.
Presso to Return to the Main Menu.
Presst to Access User Setup.
Pressw to Record Name.
Record Distribution List Name. Press# When Finished.
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Pressp to Exit.
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54

Perfect Voice Elite
System Administration

Changing User Passwords
As the administrator of the system, you are responsible for the safe keeping of several User IDs. When the system
is installed, all passwords are the same as their corresponding User IDs. If security is an issue, it is the System
Administrator's responsibility to change passwords to the following User IDs.

User IDs

Description
0 Default
Operator
1 6
Single Digit Users
900 Administrator
980
Open and Close Greeting Recording
950 959
Public Distribution Lists Maintenance

Press intercom and call the Perfect Voice Elite system.

Press * to cancel auto-login.

Enter User ID: _____.

Enter the Password for the User ID: _____.
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Presso to Back Out to the Main Menu.
?

Presst to Access User Setup*.

Pressq to Change the Password.

Enter New Password. Press # when finished.

(You may enter 1 to 8 digits. The password can't contain *
or #. Leading zeroes are ignored.)

55

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Appendix A: Light Codes and Switches

Appendix A: Light Codes and Switches

FMS/VMS LED Indications
The front edge of the FMS ETU has 8 LEDs and the VMS ETU has 12 LEDs.

LEDs CH1-CH4 (for FMS) and CH1-CH8 (VMS) indicate port status as follows:
· Off: Port idle or not used
· On: Port busy

The LIVE LED is red ift the KTU is receiving power.
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When the MB LED is on, the ETU can be removed.
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The BIOS (DOS) LED is red if a BIOS error has occurred.

The BCLR (bicolor) LED indicates the application status.
Red: DOS started (VM application not ready)

Blinking Green: VM application is running

Orange: Error NOTE: If BCLR is orange, check error type on console screen.
After error is corrected, this LED automatically changes to green.
Do not connect the link between the console and the KTU until BCLR turns green
during booting.

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Appendix A: Light Codes and Switches

The hard disk (labeled HD on the FMS, HDD on the VMS) LED flashes red when
flash disk (FMS) or hard drive (VMS) is active. NOTE: Do not reset the KTU while
the HD/HDD LED is flashing.

VMS/FMS Connectors
9-pin RS232 (COM1)
Local serial connector on main ETU for direct connection.
9-pin RS232 (COM2)
Not Used (MDM-U10 Unit) (Not used for Perfect Voice Elite)
RJ11 modem port (COM2)
Remote connector on serial interface (MDM-U10 Unit) (Not used for
Perfect Voice Elite)

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Appendix B: Remote Diagnostics/Administration

Appendix B: Remote Diagnostics/Administration
You may connect to the Perfect Voice Elite system either locally or remotely to run diagnostics or perform
administration. Both connections utilize COM1.
For local or remote connection, the port should automatically initialize when you make the
connection. If the connection is not successful, first check all connections. Unplug and re-
plug the cable on the voice mail side if possible. If you need to manually initialize the port,
refer to the "Resetting or Initializing the Port" section later in this appendix.

Local Connection
Local programming and maintenance can be accomplished by connecting a laptop/PC to COM 1 of the voice mail
system.

Requirements:
· Laptop or PC
· Standard 9 to 9 null modem cable. When the system is booted-up, the serial port will be configured for a
modem connection at 9600bps/None/8/1. In order to connect a device such as a laptop or equivalent
communication software with the settings of 9600bps/None/8/1, a null modem cable is required to serve as
the link between the two machines. A straight through cable with a null modem adapter can serve as a
substitute if a null modem cable cannot be obtained.

NOTE: The serial port is a standard 9-pin male RS232 connection; therefore, the null modem cable must be
a 9-pin female. The other end of the cable depends on the serial port of the programming terminal (most
serial ports equipped on personal computers are 9 pin males). If a custom cable is required or cross
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connections must be used please refer to the following diagram for assembly instructions.
Null Modem Pinout DB9 to DB9 (female to female)
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Appendix B: Remote Diagnostics/Administration

Connecting Locally

Serial port with
Voice Mail
Null modem cable
communications
(COM 1)
software

1. Connect the null modem cable to COM 1 of the voice mail system.
2. Connect the null modem cable to your laptop/PC.

Remote Connection
Remote programming and maintenance can be accomplished by connecting an external modem to the serial port
and initializing the serial port.

Requirements:
· External modem with a standard 25 to 9 pin serial cable
· A reliable dial-in connection
· Telephone access to the voice mail.

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Internal or external

modem with
Voice Mail

communications
(COM 1)
Serial cable
Phone line

Modem
software
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Connecting Remotely
1. Connect the 25-pin female end of the cable to the modem.
2. Connect the 9-pin male end of the modem cable to the Perfect Voice Elite - COM 1.
3. Connect the telephone line to the modem jack marked "LINE".

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Appendix B: Remote Diagnostics/Administration
Accessing the Screens Programming Interface
When you have connected to the system, you should be prompted to enter the password. NOTE: If the password
prompt is not displayed, repeat the serial port initialization procedure. See "Resetting or Initializing the Port".
<--- K L I N I C --->
Password>

· Type CALLHELP at the "Password>" prompt and press <Enter>.

When you enter the correct password, the system defaults to the DOS prompt with the instructions "To enter
Advanced Menus type: SCREENS". (See below)
To enter Advanced Menus type: SCREENS.
C:\>
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· Type SCREENS at the "C:\>" prompt and press <Enter> to enter the SCREENS programming interface
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(for further details on the SCREENS interface please refer to the System Configuration section of the
Perfect Voice Installation and Maintenance manual). If you need to perform DOS programming, proceed
without typing SCREENS (please refer to the Advanced Administration section of the Perfect Voice
Installation and Maintenance manual for further details).

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Appendix B: Remote Diagnostics/Administration
Working Remotely
Connecting to a remote site running the Klinic software allows for total emulation of the host keyboard.
To emulate the Function key strokes on the host computer, extended keys must be setup on the remote PC. All
extended keystrokes, including the Control and Alt and Shifted versions of most keys can be executed on the
remote system by entering special sequences of standard ASCII characters. This sequence always begins with an
opening curly brace "{" and ends with a closing curly brace "}". For example, to enter a PageDown on the remote
system, enter {PGDN}. Upon receipt of the closing curly brace, Klinic "presses" the appropriate key on the remote
system.
The Control version of keys is created by simply adding a "C" at the beginning of the command. Therefore,
Control-PageDown would be entered as {CPGDN}. Likewise the Alt and Shift versions can be created by adding
an A or S to the command.
The following table lists the key codes available through Klinic. As mentioned above, adding a C, A or S to the
beginning of these codes causes the Control-ed, Alt-ed, and Shifted versions of these keys to be pressed. The codes
are not case-sensitive.

If you key in
Klinic "presses" this
If you key in
Klinic "presses" this
this locally...
key on the remote
this locally...
key on the remote
system.
system.
{F1}
F1
{F11}
F11
{F2}
F2
{F12}
F12
{F3}
F3
{PGUP}
PageUp
{F4}
F4
{PGDN} PageDown
{F5}
F5
{HOME}
Home
{F6}
F6
{END}
End
{F7}
F7
{INS}
Insert
{F8}
F8
{DEL}
Delete
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{F9}
F9
{BREAK} Break
{F10}
F10

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Sometimes the remote system appears to stop accepting keystrokes. This could be due to a high system load or a
noisy line. For the latter case, noise that looked like an opening brace character was received. To get around this,
press the closing brace character a few times until you see it echoed on the local screen. This terminates whatever
accidental extended key sequence was in progress. If the problem persists, try calling back into the system on
another line or at a lower baud rate.

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Appendix B: Remote Diagnostics/Administration

File Transfers
Four programs are supplied with Perfect Voice Elite to enable the transfer of files between the local PC and remote
Perfect Voice Elite system. These programs send and receive files using the XMODEM or ZMODEM file transfer
protocol. The first character of the command specifics if you are using Xmodem or Zmodem transfer protocol.
ZSEND
Initiate a ZMODEM file transfer to send a file from the Perfect Voice Elite system to the
local PC.

ZRCV
Initiate a ZMODEM file transfer to receive a file from the local PC to the Perfect Voice
Elite system.

If Zmodem transfers do not work, you can try Xmodem, using the commands below.
XSEND
Initiate an XMODEM file transfer to send a file from the Perfect Voice Elite system to
the local PC.
XRCV
Initiate an XMODEM file transfer to receive a file from the local PC to the Perfect
Voice Elite system.

To transfer a file, run the appropriate program by keying in the command from the Perfect Voice Elite system DOS
system prompt, supplying the name of the file to send/receive as the only command line argument. After keying in
the "Z..." command on the Perfect Voice Elite system, initiate the download/upload procedure in the
communications software on the local PC. Configure the download parameters on the local PC to use XMODEM
file transfer protocol.

Disconnect
To disconnect from the remote system, key in the BYE command from any DOS prompt on the remote system.
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Appendix B: Remote Diagnostics/Administration
Resetting or Initializing the Port
After the modem has been connected to the serial port and a reliable dial-in connection has been established the
port should automatically initialize. If it does not, you will need to initialize it. To reset or initialize a modem on
the Elite, first dial the system. From the list below, dial the appropriate code, followed by the confirmation code
(the codes are the same). You will hear "Please wait.... beep..beep..beep" followed by the whattodo .

Connection
Modem connection
Confirmation
Code
Code
971
19200 bps local connection
971
972
Hayes 2400 bps fixed modem connection
972
973
Hayes 2400 bps auto-detect modem connection
973
974
Hayes 9600 bps fixed modem connection
974
975
Hayes 9600 bps auto-detect modem connection
975
976
Hayes 19200 bps fixed modem connection
976
977*
Hayes 19200 bps auto-detect modem connection
977
*Use connection code 977 for modems faster than 19200 bps.

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Appendix C: Create a Custom DialPlan

Appendix C: Create a Custom Dialplan
You may create a custom dialplan for Perfect Voice Elite. You may create 2-digit, 3-digit, or 4-digit Users.

When creating a custom dialplan, keep several rules in mind:
· Due to limited disk space, the maximum number of mailboxes allowed on the Perfect Voice Elite system is
approximately 300.
· Maximum Ranges: 10-69 (2-digit range), 100-699 (3-digit range), and 1000-6999 (4-digit range).
· When entering a range of numbers, the Starting number and Last number of the range must begin with
the same lead digit. For example, 20 through 29, 200 through 299, or 2000 through 2999 are valid entries. 20
through 39, 200 through 499, or 2000 through 5999 are not valid. To create Users 20 through 59, you must
enter a single range at a time. First enter 20-29, then 30-39, then 40-49, then 50-59.
· When entering a range of numbers, the Starting and Last User in the range must be the same length (2-
digits, 3-digits, or 4-digits). For example, 30-39, 300-399, or 3000-3999 are valid entries. 30-300 and 300-
3000 are not valid entries.
· Once you have established a range of Users for a specific leading digit, all subsequent additions must be
within the same extension length of that range. For example:

User Range
Leading
Locked-In
Invalid subsequent adds
Established
Digit
Extension Length
30-39
3
2
300-399 (3-digits), 3000-3999 (4-digits)
400-499
4
3
40-49 (2-digits), 4000-4999 (4-digits)
5000-5999
5
4
50-59 (2-digits), 500-599 (3-digits)

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· If a User already exists in a range, that User is skipped over in the creation of the range.

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Appendix C: Create a Custom DialPlan

Press Intercom and call the Perfect

Voice Elite system.
Thank you for calling. If you have a

touch-tone phone . . .

Press **to cancel auto-login.

Dial o q w

Press p

Press o p o p #

Press q to add normal Users, or

Press w to add outside Users, or

Press e to add audiotext Users.

Enter starting number

Enter starting number of the range.
When finished, press

#.

Enter last number
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Enter last number of the range. When

finished, press #.

You have selected (starting number)
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"beep" (last number). If this is

correct press 1...

Press q if correct.
Press w if not correct.

Press q to
Press w to
make changes
make more
effective.
changes.

"Please wait." (then
you hear several tones)
You are placed at the main
greeting. Hang up.

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Appendix D: Database Worksheets

Appendix D: Database Worksheets
User Lists : Pre-configured Dialplans
During the installation of your Perfect Voice Elite system, the installing technician completed worksheets for the
Users. The following lists are supplied for you to maintain an updated listing of all of the active Users.
Single Digit Worksheet
User ID
Name
Audiotext
Transfer-
Ext.
Y/N
Only Y/N
1

2

3

4

5

6

Auto-Detect Worksheet
User ID
Name
Ext.
990 Fax
Extension

Public Distribution Lists
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User ID
Name
Ext.
950

All Normal & Outside Users
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951

All Normal Users
952
All
Outside
Users
953

954

955

956

957

958

959

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Appendix D: Database Worksheets

Normal User Worksheet (3-Digit)
Refer to Table A in "Select the Dialplan" for the range of pre-configured 3-digit Normal Users for your telephone
system. For example, the pre-configured 3-digit Normal Users range from 200 to 279. Make additional copies of
this worksheet as needed.

User ID
Name
Pager Number
Ext.
0

0*

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*Extension may be changed. See "Configuring the Default Operator".

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Appendix D: Database Worksheets

Outside User Worksheet
Refer to Table A in "Select the Dialplan" for the range of pre-configured Outside Users for your telephone system.
Make additional copies of this worksheet as needed.

User ID
Name
Pager Number

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Appendix E: SCREENS Programming for Live
Record and Call Monitor

Programming the live-record beep
Some states require that a beep play while recording a telephone conversation. To program Perfect Voice Elite to
play a live-record beep:
· Log into SCREENS
· Select Receptionist
· Select User Directory
· Go to Screen 2, press F4
· Edit the Application or ID field. This field specifies how often (in 10ths of a second) the live-record beep
plays while recording a call on Perfect Voice Elite systems. If this field is set to 0, no beep is played. The
recommended value for this field is 200. This will play the beep every 20 seconds.

Programming Call Monitor
Perfect Voice Elite allows you to monitor trunk calls as the caller is recording a message.
· Log into SCREENS
· Select Receptionist
· Select User Directory
· Go to Screen 2, press F4
· Edit the IVR Data or EMAIL field. This field may be set to A (automatic call monitor) or M (manual
call monitor). These options play the message over the User's telephone speaker AS the caller is recording
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it in voice mail (for trunk calls). The User has the option to pull the caller from voice mail at any time.
When set to "A", for all calls that are sent to voice mail, the recording is automatically played. When set
to "M", the user may manually select which recordings to play to by pressing the appropriate selection on
his or her telephone LCD screen. NOTE: Both options require additional programming on the NEC Elite
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telephone system. Refer to telephone system documentation for more information.

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Appendix F: Installing Hyperterminal
Appendix F: Installing Hyperterminal
Hyperterminal Private Edition 4.0 is available in the Technician's Tool Kit. Perform the following steps to install
Hyperterminal.

1. Turn on the computer and start Windows.
2. Insert the diskette into the appropriate disk drive.
3. Click the Start button and select Run. A dialog box appears. Click Browse.

4. From the appropriate disk drive, select Htpe4.exe and click Open.

5. The initial installation screen appears.
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6. Select HyperTerminal Private Edition 4.0 and click Next. The next screen describes this edition.

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Appendix F: Installing Hyperterminal

7. Click Next. The License Agreement screen is displayed.
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8. Select I accept the terms of the license agreement and click Next. You will be asked if you personally own
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the computer where HyperTerminal is being installed.

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Appendix F: Installing Hyperterminal
9. Answer appropriately and click Next.

10. Specify where to install HyperTerminal Private Edition and click Next.

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11. Click Proceed.

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Appendix F: Installing Hyperterminal

12. Click Finish.
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Appendix F: Installing Hyperterminal
SETTING UP HYPERTERMINAL PRIVATE EDITION 4.0
It is recommended that you create 2 template files:
1. For Remote Connections.
2. For Direct Connections.
The template file(s) will allow you to map the keys and modify properties one time. Then you may easily create
specific customer files by saving the template file under another name and editing the telephone number.

To start HyperTerminal:
· Click the Windows Start button select Programs.
· Select Accessories HyperTerminal.
· Double-click the HyperTerminal icon.

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CREATING A REMOTE CONNECTION TEMPLATE
1. Access HyperTerminal as described above. After
the "splash" screen, this screen appears.
2. Enter Remote Connection Template for the Name
and click OK.

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Appendix F: Installing Hyperterminal

3. Enter a telephone number (no dashes) and click OK.

4.

Click
Modify.

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5. On the Connect To tab, click Configure.

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Appendix F: Installing Hyperterminal

6. Select the maximum speed your system will support and click
OK.

7. On the Settings tab, set Emulation to VT100 and click
OK.

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8. Click
Cancel.

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Appendix F: Installing Hyperterminal

9. Now you need to map the keys for the Remote Connection Template.
· From the top-line menu, select View--Key Macros
· Click New to map a new key.

· In the Key field, you press <Insert> on your
keyboard, then press the key you wish to
map (for example press <Insert> <F1>).
Then in the Action box, enter the
appropriate action, specifying keys with
braces ({ }). For example, press <{> <F>
<1> <}> on the keyboard.

Below is a list of the keys you need to map. For more information on how key-mapping works, see "Working
Remotely" earlier in this appendix. When complete, click OK.
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If you key in
Klinic "presses" this
If you key in
Klinic "presses" this
this locally...
key on the remote
this locally...
key on the remote
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system.
system.
{F1}
F1
{F11}
F11
{F2}
F2
{F12}
F12
{F3}
F3
{PGUP}
PageUp
{F4}
F4
{PGDN}
PageDown
{F5}
F5
{HOME}
Home
{F6}
F6
{END}
End
{F7}
F7
{INS}
Insert
{F8}
F8
{DEL}
Delete
{F9}
F9
{BREAK}
Break
{F10}
F10

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Appendix F: Installing Hyperterminal
10. When the keys are mapped you need to save
this session. From the top-line menu, select
File Save. The next time you access
HyperTerminal the new session will be
displayed.

CREATE NEW SESSION BASED ON THE REMOTE CONNECTION TEMPLATE
Now that you have created a template for remote connections, you can use the template to create new files. There
are two ways to do this. You may copy and paste the template to a new session or Save as the template to a new
session.
To copy:
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· From the HyperTerminal window (above), right-click the Remote Connection Template icon and select
Copy. Then right-click in the window and select Paste. A copy will appear in the window. You may rename
the copy (perhaps to a customer name) by right-clicking the copy and selecting Rename. Then you need to
open the new file and modify the telephone number. The key-mapping and other modifications will be copied
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from the template.

To Save As:
· Open the template file. From the top-line menu, select File-Save As. Save the file to a different name. Again,
edit the telephone number and save.

NOTE: To edit the telephone number, select File-Properties.

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Appendix G: Implementing TDD
Appendix G: Implementing TDD
What is TDD?
TDD, Telecommunications Device for the Deaf, was invented in 1963 by Dr. Robert H. Weitbrecht as a reliable
method for TELETYPES (a.k.a. TTY) to communicate over normal telephone lines, using an acoustic coupler. The
combination of the Weitbrecht coupler (or RJ11) and TTY, integrated as a single unit, is called a TDD.
The TDD application of Perfect Voice Elite allows personal communication for the deaf and speech-impaired
communities on the same system as those with normal hearing. Both communities may call a single system and
receive the organization's greeting and instructions for contacting someone or how to receive information, either
verbally or with text on a TDD.
This TDD Application takes advantage of high sampling rates during recording and accurate playback capabilities
of the Perfect Voice Elite system combined with the standard flexibility of multilingual support provided as a
standard feature of Perfect Voice Elite.
There are three types of call-ins:
1. TDD with an acoustic coupler connected to a plain old telephone set (POTS) that generates true Touch-
Tones.
2. Newer TDD units with a RJ-11 connector and no telephone set, where Touch-Tones may be generated
from the TDD keyboard.
3. AT&T Airport TDD telephones are severely limited in functionality because they disable touchtone
dialing after the call has been connected. Only DID calls forwarded directly to a TDD mailbox allow a
caller to type in a message.

Overview
To enable TDD on a new installation:
1. Program the system.
2. Design a TDD solution. We provide an example.
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3. Set up TDD Users.

Step 1: Perform System-Level Programming
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System level programming is performed one time.
From Task Manager, perform Task 230 "Install TDD Option".
Schedule AGC_TDD. To schedule AGC_TDD: In SCREENS, select Utilities, Scheduler. Highlight
Jobname AGCMESG and press F5.

Step 2: Designing a TDD Solution
It is helpful to think of TDD as a foreign "language" on the system. Before designing a solution, first determine the
target audience. Consider how many people will be involved with the TDD "language", potential callers and
hearing-impaired employees. For example, you would not dedicate specific incoming lines to a foreign language if
you did not expect a high volume of foreign language calls. Instead, you would offer the "foreign" caller the option
to select their language: "For Espanol press 2". This approach works well for spoken foreign languages; however,
TDD presents an additional issue because the TDD language is made up of TDD tones. The TDD caller cannot hear
the verbal options and the hearing caller is unfamiliar with and unable to interpret the TDD tones. The main
challenge is to design a tactful script combining voice and TDD.

An example of a typical greeting with TDD tones at the end is:

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Appendix G: Implementing TDD
"Thank you for calling ABC Co., please enter the extension of your party or hold through the tones for the
hearing impaired for assistance . . . " [PLS DIAL 833 GA]
"Spoken": The spoken prompt is in quotations.
[TDD TEXT] : The TDD TEXT is in brackets.
The hearing caller will hear "Thank you for calling hearing impaired for assistance" followed by the TDD tones.
PLS DIAL 833 GA is displayed on the TDD terminal for hearing-impaired callers.

Below is an example TDD strategy to help you get started.

Example Solution: Full TDD Voicemail
In this configuration, personnel in the office have TDD terminals and are able to conduct a real-time conversation
with a TDD caller. There may also be hearing-impaired employees who require full auto-attendant and voice mail.
The TDD language may be invoked using the same method as the TDD greeting\mailbox above or, if high TDD
traffic is expected, channels may be dedicated to TDD. In addition, TDD Users need to be added.
To set up Full TDD Voicemail:
1. Use Task 240 to create and append the TDD tone portion of the whattodo that instructs the TDD
caller.
2. Perform Task 233 to create the TDD Day and Night greetings and Whattodos for User ID 988. Task
233 only creates the UV1 (D:\MESG\00000988.UV1) file which will be used for the TDD Daytime
Greeting. To create the additional files, you should perform Task 233 three separate times and copy
the UV1 file to the TDD Daytime Whattodo (D:\MESG\00000988.UV2), the TDD Nighttime
Greeting (D:\MESG\00000988.UV3) and the TDD Nighttime Whattodo (D:\MESG\00000988.UV2).
Use Task 480 to copy the files. Then perform Task 233 one more time to create the TDD Daytime
Greeting (D:\MESG\00000988.UV1).
3. Add TDD Users (Refer to "TDD User Setup")
Call Routing Considerations
In the Full TDD Voicemail implementation, there are three basic call routing configurations:
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1. Primary Attendant Answering with English on all Channels.

This configuration places the responsibility of selecting TDD prompts in the caller's hands.
2. Primary Attendant with TDD language dedicated to specific channels.
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On a per channel basis, enter 98 for the TDD language in the language instance field. All calls starting on
these channels will begin with TDD.
3. DID to language specific Users
For DID calls ringing directly to a station and forwarding with integration to a specific User, set the
Alternate Instance field in the User record to 98.

Step 3: Setting up TDD Users
Press F6 to copy an existing User
Edit the following fields in Screen 1 and Screen 2:
o Set the Alternate Instance field to 98 (TDD Language)
o Set the Perform TDD chk? field to Y.
Perform the appropriate tasks to create the personal greetings for the User IDs you added (Tasks 231-234,
241-244).

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Appendix G: Implementing TDD

TDD Text File Considerations
When creating TDD prompts, use the word "Type" when prompting the caller to type a TDD message and "Dial"
when requesting DTMF from the caller. Typing digits on the TDD terminal in an attempt to dial an extension is the
equivalent of speaking digits and Perfect Voice will not respond. Below are some commonly used abbreviations
used with TDD.
GA.................................... "Go Ahead" or "it's your turn to type, expecting response" (Use after Menu
options)
GA OR SK ...................... Completing all messages and getting ready to hang-up ("I am finished. Start typing,
else acknowledge with SKSK")
Q....................................... Same as Question Mark. Means expecting answer.
Q GA................................ Asking question. Please reply.
SK .................................... "I have Stopped Keying" (End of conversation) (After recording or before call
transfer)
SKSK ............................... Acknowledge received SK (both finished so hang-up)
XXXX .............................. Erasing the error (Since backspace may be slow or confusing)
BYE ................................. Good-Bye
MSG................................. Message
MSGS .............................. Messages
HD.................................... Hold
HLD ................................. Hold
DIAL................................ Press a button on the telephone (touch tone)
TYPE ............................... Press a key on the TDD terminal
PRESS ............................. Avoid this word; its meaning is unclear and confusing
ENTER ............................ Avoid this word; its meaning is unclear and confusing

Implementation Notes
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Perfect Voice Elite does not dynamically interpret TDD tones. All TDD is treated as voice during a call. After a
TDD message has been recorded, the TDD Scanner utility converts the message from a raw TDD file to pure TDD
tones at an adjusted volume. Playback of unscanned TDD messages may cause certain symptoms.
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While playing back a newly recorded TDD personal greeting the User may get cut off. The User should
record the TDD personal greeting and then wait for the TDD conversion utility to run. The converter runs
approximately every 5 minutes. For this reason it may be easier to start out with the Task Manager utility
to record the User's personal greeting as described above.
If a TDD User reports reading a time/date stamp followed by no message (while in Message
Management), tell them to NOT delete the message and call back in a few minutes. The TDD conversion
program may have been converting their message at the same time they tried to listen to it.
It is not possible, nor practical to have voice and TDD within the same message. When the TDD
conversion utility runs it looks for TDD tones within a message. When TDD is encountered the message
is rewritten with mathematically perfect TDD tones. Any voice that is part of the message will be
discarded.
Make sure the Message Review? field in the TDD Instance Setup is set to N. Playback of the raw TDD
message during message review may cause TDD callers to be hung up on.
The TDD standard supports different baud rates. You may want to configure different prompts for
different baud rates
TDD is very slow (about 4 or 5 characters per second). Keep message size to a minimum and avoid wasted
characters. Use abbreviations when possible.
Signal (volume) levels are very high. High Volume (LOUD) prompts are good for long distance and accurate
transmission, but are very loud to voice callers, and may decrease DTMF sensitivity.

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Appendix G: Implementing TDD
A TDD terminal display may be either paper or electronic. Electronic displays are common and may be 1
line, 2 lines, or more. The number of columns range from 20 to 80 per line. Typically, single-line displays
continuously scroll from right to left, while multi-line displays scroll bottom to top, a line at a time. You may
want different prompts for different types of machines.
The size of a TDD speech file is about 2000 bytes per character.
End Recording Silence Times should be long, about double that used for voice recordings.
TDD only appears to be used primarily in English.
Prompts should begin with a CR-LF and an identifier character (like a star or slash) so that the TDD User can
determine the start of a new prompt. Some of the newer TDDs that have paper or LCD displays may show
RECEIVED data in uppercase, and TRANSMITTED data in lower case.

Additional TDD Utilities
There are two programs or utilities provided for management of the TDD facilities. These programs allow you to
create TDD messages and read TDD messages.
Text to TDD and TDD to Text Utilities
The "Text to TDD" Utility allows a System Administrator to compose TDD messages for callers such as a
"greeting" and "caller instructions" without using a TDD. Instead, the Perfect Voice Elite keyboard is used. The
composition of the message is important so that the recipient of the message can easily follow it.
You may create an input file using the appropriate utility in the Task Manager, or you may create an ASCII file on
another computer, copy it to Perfect Voice Elite and manually convert it. The output file for this procedure is a
speech file containing the tones (TDD Baudot) appropriate for a TDD device and for use by Perfect Voice Elite
TDD utilities.
To reverse the process, use the "TDD to Text" program, which reads the TDD speech file and translates it into
ASCII text for visual access on a monitor or printout. Note that the Baudot tones of the TDD require three times
more disk storage than the equivalent spoken recording.

Scanner Utility
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The batch file, C:\AUDIO\AGC_TDD.BAT addresses the problem of low volume and noisy recording generated
from a TDD. It scans certain directories for message files containing TDD tones and, upon finding any, regenerates
them using mathematically perfect TDD tones. The utility also appends the content of those messages to a LOG file
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for certain applications. A TDD message file is only regenerated once.
To implement this utility, set up a 'Type D' scheduled event that runs C:\AUDIO\AGC_TDD.BAT every 5 or 10
minutes.

MAKE_ONE Utility
Usage: C:\UTIL\MAKE_ONE.BAT <text_filename> <TDD_filename>
Description:... This command converts a text file to a TDD speech file. It calls TEXT2TDD.EXE (see
below).
Parameters:... text_filename: This parameter specifies the name of the text file that contains the ASCII text
to be converted.
TDD_ filename: This parameter specifies the name of the output TDD speech file.
Example:. MAKE_ONE john.txt d:\mesgtdd\00000205.nam
In this example, the text file, john.txt is converted to a TDD speech file named d:\mesgtdd\00000205.nam,
the name recording for TDD User 205.

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Appendix G: Implementing TDD
TEXT2TDD Utility
Usage: C:\AUDIO\TEXT2TDD.EXE /parameter1=value1 /parameter2=value2, etc.
Description:...This command converts an ASCII text file to a TDD speech file, allowing for specification of
conversion parameters.
Parameters:.../TEXT=filename The DOS filename (or device) for ASCII text input. The default is "CON"
(keyboard).
/TDD=filename
The DOS filename for PCM speech output. The default filename is the
same name as the /TEXT file. The default file extension is .SPH
/BAUD=n
Selects either 45 baud (USA - Default) or 50 baud (International)
/STOPB=n
Two stopbits are sent after every character. For compatibility with some TDD
equipment (older or slower), extra stop bits may be required. "n" specifies the number of
additional stop bits to be added. For example, /STOP=2 puts 4 stop bits on each character.
The default is /STOP=0 (2 stop bits).
/ATTN=n
The output audio is 0 dBM0 (maximum volume without distortion). "n" specifies
the number of dBM0 attenuation to place on the file (how much to reduce the volume). The
values for "n" ranges from 0 (very loud) to 30 (very quiet). Typical values are 3 to 9.
/PAUSE=n
The duration of a silence "pause" in milliseconds. This is used when the
character "@" is encountered on input, OR, when a spacing character is encountered, OR
when a tone block maximum is reached. (See /BLOCK qualifier). After a silence pause, a
stop bit is sent. Pauses can be used to prevent accidental dialtone detection, and to allow
silence for DTMF detection. NOTE: If using "pieced speech" be sure to place pauses on
some of the fragments to prevent the assembled phrase from being constant tone.
/BLOCK=n
The maximum duration, in milliseconds, of consecutive bits of tone before a
pause is automatically inserted.
/HELP
Display a brief command summary.

......./TRACE=n Enable diagnostic trace levels. (For Testing only)
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Input File:......Characters are input from either a file or the keyboard (or any other DOS device). The
default is the keyboard. The input is simple ASCII with carriage-return/line-feed at the end
of each line. (See /TEXT qualifier).
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.......If input is from a file, input terminates on end-of-file. If input is from a keyboard, input terminates on a
Control-Z character. In either case, input can be terminated with the "~" character (tilde).
With keyboard input, DOS standard line editing is available (just like EDLIN), and the input
is not processed until an ENTER is pressed.
.......A pause for silence can be inserted by using the "@" character. (See /PAUSE qualifier)
Output File: ..The output is an audio disk file, in 64Kb 8-bit u-Law PCM format. The content of the file is
a mathematically perfect combination of sine waves and silence. (See /TDD qualifier).
.......The file logically starts with 8 stop bits. After each pause, one stop bit is sent. Baudot characters received
before the first shift character are assumed to be LETTERS. The file always ends in
LETTERS mode.
Exit error-levels: Exit error levels are defined as follows.

0 = output file created with no errors.

1 = command syntax or semantic error or HELP message.

3 = input file not found or disk error.

4 = hardware key failure.

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Appendix G: Implementing TDD
TDD2TEXT Utility
Usage: C:\AUDIO\TDD2TEXT.EXE /parameter1=value1 /parameter2=value2, etc.
Description:... This command converts a TDD speech file to an ASCII text file, allowing for specification of
conversion parameters.
Parameters:... /TDD=filename..The DOS filename for PCM speech input. The default file extension is "SPH".
This qualifier is required.
......./BAUD=n Selects either 45 baud (USA - default) or 50 baud (International)
......./DBM0=n Selects the minimum signal level, in dBM0, for detection of valid TDD data. Note, values for "n"
are 0 to 45, which actually mean from 0 dBM0 (Loud) to -45 dBM0 (very quiet). The default is
30 (or -30 DBM0 (quiet)).
......./HELP Display a brief command summary.
......./TRACE=n Select output display mode.
0
0 = no output
1
1 = verbatim text decoded (for input to TEXT2TDD)
2
2 = decoded text with header containing file name and date (default)
3
3 = detailed text with header and measurements
4
4-9 = reserved for testing.
Ouptut File:... The output is a display of the TDD text being decoded. To send output to a file, use DOS
redirection on the command line. The exact format of the output depends on the trace level used.
Following are several special characters that may be part of the output.
0
`>' indicates a carriage return,
1 `|' indicates a line-feed,
2 `<' indicates a backspace, and
3
4 `_' indicates a space.
Exit Error Levels: .... Exit error levels are defined as follows.
I&M
0
0 = No errors, and valid TDD characters detected.
1
1 = Command syntax error, or semantic error, or HELP message.
2
2 = No errors, No TDD bits found in file.
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3
3 = TDD bits found, but either framing errors or insufficient characters
4
4 = Hardware key failure or authorization failure.

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Appendix H: General Hardware Information
Appendix H: General Hardware Information

Applications
Automated Attendant/Voice Mail with call forwarding (release transfer)
Automated Attendant/Voicemail without call forwarding (await answer transfer)
Voice Mail only (no transfer)
Message Notification
Through message waiting lamps
Call Forwarding
Supported
Operator Console
100 (default)
Positive disconnect: Digital Signal
Hardware
One VMS( )-U10 ETU for 2, 4, or 8 DVM extensions
One FMS( )-U10 ETU for 2 or 4 extensions
Connections
Connects to backplane connector of the ESU
Telephone
One of the following phones is required for programming the Elite system data:
ETW-16DC-1/2 (BK)/(SW)
ETW-16DD-1/2 (BK)/(SW)
ETW-24DS-1/2 (BK)/(SW)
DTU-8D-2 (BK)/(WH)
DTU-16D-2 (BK)/(WH)
DTU-32D-2 (BK)/(WH)
DSP-F-21 Unit
Four additional voice mail ports VMS( )-U10 ETU only
MDM-F-20 Unit
For remote connection

I&M

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Appendix H: General Hardware Information

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I&M
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I&M
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430 Woodruff Road
Suite 300
Greenville, SC USA
29607
1-(864) 297-4401
PVEIM-BR
www.teleco.com
Rev 2.4 - Elite

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