General Product
Description
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August, 2000
Contents
System Overview ..............................................................................................1
General...............................................................................................................1
System Capacities ............................................................................................1
Terms .................................................................................................................5
Integration..........................................................................................................6
International Communication...........................................................................8
System Administration .....................................................................................9
Security............................................................................................................12
Scheduled Events ...........................................................................................13
Call Queuing ....................................................................................................14
TDD/TTY Compatibility ...................................................................................15
System .............................................................................................................16
Automated Attendant ......................................................................................17
Directory Assistance.......................................................................................19
Outside Caller Messaging ..............................................................................20
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Message Management ....................................................................................21
Playing Messages ...........................................................................................21
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Sending Messages..........................................................................................22
Call Management.............................................................................................24
List Management.............................................................................................25
Notify ................................................................................................................26
User Setup and Options .................................................................................28
Additional Features.........................................................................................30
Perfect Voice L.A.P. (Optional)* .....................................................................31
Perfect Voice Call Accounting (Optional)* ....................................................32
Fax on Demand (Optional)* ............................................................................32
Perfect Voice Networking (Optional).............................................................33
System Specifications ....................................................................................35

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System
Overview

System Overview

General
eleco, Inc. develops,
produces, sells, and
supports the highest
quality voice processing solutions
for the telecommunications market.
The Perfect Voice product line
includes call processing,
messaging, paging, and many other
solutions. Our systems are
installed around the world in
conjunction with over one hundred
different telephone systems.

Perfect Voice also provides
enhanced integration with Teleco
and Toshiba telephone systems.

Perfect Voice provides basic
applications such as:
ˇ= Automated Attendant to
answer and transfer
incoming calls,
ˇ= Telephone Answering to handle messages when an individual is unavailable or
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busy,
ˇ= Voice Messaging to create, send, receive, forward, and save voice messages.

Additionally, Perfect Voice offers TDD (Telecommunications Device for the Deaf and
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Hearing-Impaired) support. This advanced feature is unique to Teleco voice processing
systems. Perfect Voice gives deaf or hearing-impaired callers the same efficient support
offered to those using standard voice technology. This breakthrough is available from
Teleco due to the high fidelity recording and playback available with our proprietary
audioboard.

Optional applications include Perfect Voice Networking (AMIS-compliant), Perfect
Voice L.A.P. (Local Area Paging), and Perfect Voice Call Accounting.

System Capacities
Businesses depend on their telecommunications equipment as a vital link between
employees and their customers. Adding the Teleco Perfect VoiceŽ Answer, Perfect
VoiceŽ Compact, Perfect VoiceŽ Compact Plus or Perfect VoiceŽ Professional voice
processing unit to your existing telephone system enhances employee performance and
customer service. Whether you manage a small business or direct a multi-million dollar
corporation, Perfect VoiceŽ has a custom designed platform to meet your needs.
1
Perfect Voice



Perfect Voice Answer
Perfect VoiceŽ Answer is a feature-rich voice
processing system available in 2 or 4 ports.
What's more, Answer has the ability to grow as
your business grows. Perfect Voice Answer may
be configured with up to 300 mailboxes.
Answer's friendly technology wraps voice mail,
automated attendant, call routing and notification
in one small box. It uses flash memory
technology, which eliminates the internal parts
that may break down. Any changes to the
fundamental system are made through the telephone.

Install and use in minutes. Answer's installation is effortless too. The installer plugs in the
line and power cords and then configures the system from a touch-tone telephone. Answer
is so easy, businesses can begin using it immediately after it's installed. The installer
assigns mailboxes, establishes the system schedule and selects a number of initial options.
Employees set up their own mailboxes, record company and personal greetings, set up
their own password and directory listing ­ all through a touch-tone telephone. After that,
Answer is ready to go to work for your business.

NOTE: On the following pages, system features that are marked with an asterisk (*) are
not available on Perfect Voice Answer. If the feature is available but limited, it is noted.

Perfect Voice Compact
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In an effort to address the voice processing needs of
the low-end market, Perfect Voice Compact provides
robust features. The new packaged systems include all
the same features as Perfect Voice Professional, which
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is outlined on the next page.

Perfect Voice Compact does not support a monitor or
keyboard and hooks up to any laptop or PC for setup.
It is configured as a 486 PC with 4 MB of RAM and
includes audioboard(s), MS-DOS 6.22 and 33.6
external modem. Perfect Voice Compact starts at 2
ports and is expandable to 12 ports with 80 hours of
message capacity.

Because it has a new streamlined wall mountable
chassis, the physical installation is as easy as hanging a picture. One serial application ­
either Local Area Paging (L.A.P.), SMDI or Integrated Call Accounting is available on the
Perfect Voice Compact or Compact Plus. It includes the standard Perfect Voice
Professional software package with TDD compatibility.
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System
Overview

Perfect Voice Compact Plus
Perfect Voice Compact Plus offers the same
features and similar wall-mountable chassis
as the Perfect Voice Compact but it supports
a monitor and keyboard and has an
enhanced configuration. The monitor and
keyboard allows direct access to the
graphical interface for programming.
Compact Plus is configured as a Pentium-
class PC with 16 MB of RAM and includes
audioboard(s), floppy drive, MS-DOS 6.22
and 33.6 external modem.

Like the Perfect Voice Compact, Compact Plus starts at 2 ports and is expandable to 12
ports with 80 hours of message capacity. One serial application ­ either Local Area
Paging (L.A.P.), SMDI or Integrated Call Accounting is available on the Perfect Voice
Compact or Compact Plus. It includes the standard Perfect Voice Professional software
package with TDD compatibility.
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Perfect Voice



Perfect Voice Professional
Perfect Voice is a full-featured
system that may be configured with
24 ports and 80 hours of message
capacity. It consists of a Pentium-
class PC with 16MB of memory,
depending on the number of ports.
Advanced applications such as
Perfect Voice Call Accounting,
Perfect Voice Fax On Demand,
Perfect Voice L.A.P. (Local Area
Paging), and Perfect Voice
Networking are available. The
Perfect Voice system integrates with
most telephone systems and
supports a monitor and keyboard for local access. A 33.6 internal modem is included for
remote maintenance. The flexibility and numerous features of Perfect Voice give it a
cutting edge in the telecommunications market allowing it to meet the demands of nearly
any application desired.

Additionally, Perfect Voice Professional makes it easier to change telephone systems. The
configuration files of all current American telephone systems are stored on the system.
Telephone systems may be imported and exported from the browse screen of the system.

Perfect Voice Professional makes the set up of a basic system and dialplan quick and easy.
From a series of easy to follow menus you may:
ˇ= Select the number of active ports for the system.
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ˇ= Assign telephone extension numbers for each voice port.
ˇ= Select the telephone system.
ˇ= Specify the default call transfer method.
ˇ= Set the trunk access codes for local, long distance and international calls.
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ˇ= Configure COM port(s) for SMDI, SMDR and/or L.A.P.
ˇ= Change instance parameters.
ˇ= Quickly set up the user database.
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System
Overview

Terms
Understanding the meaning of the following terms is the first step to understanding
Perfect Voice.

Caller
An individual calling your company from an outside line.

User
An individual who is defined on Perfect Voice system.

User ID
A one to eight digit number assigned to each User. This is the number or "extension" that
a caller enters to select a User. The User ID is often the same number as the User's
telephone system extension number.

Personal Greeting
The message heard by a caller when the User he or she is trying to reach is not available.
This message is normally by the User in his own voice. A personal greeting might sound
something like, "You have reached the voice mailbox of Nancy Jones. I am not able to
take your call at this time.....".

Greeting
The recorded message heard by callers after the system answers their call (i.e. "Thank you
for calling ABC Company...")

Audiotext
A message heard by a caller after selecting certain single digit options (i.e. "Our mailing
address is 110 Oak Street...").
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Automated attendant
A function of Perfect Voice Answer in which callers are transferred to a User's extension
after entering his or her User ID.
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Voice Messaging
A function of Perfect Voice Answer in which messages are recorded for a User or group
of Users.

DTMF
The tone generated by a touchtone telephone when one of its keypad digits is pressed.

Distribution List
A group of Users to whom a message can be easily sent or forwarded by selecting a single
number.

Directory Assistance
Offers callers, who do not know the correct User ID, the option of "spelling out" the
User's name by pressing the telephone keys.
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Perfect Voice





Integration
System

ntegration enhances the level of communication between Perfect Voice and the
Features
telephone system and results in more efficient use of both systems. Callers and Users of
an integrated voice messaging system find it easier to use and more intuitive than non-

integrated systems.

Integration

In an integrated configuration, the telephone system is programmed to be "aware" that a
voice messaging system is connected to it. As far as the telephone system is concerned, the
Ring Group
Perfect Voice extensions are no longer single-line analog stations but voice processing
ports. Calls directed to Perfect Voice are accompanied by information from the telephone
Support
system about the source and status of the call. For example, this information may tell
Perfect Voice that the call was forwarded from a ring-no-answer extension as well as from
IBS
what extension it was forwarded. This allows Perfect Voice to play the appropriate prompt
or personal greeting to the caller.
Station-Only IBS
Another advantage of voice messaging integration with some telephone systems is apparent
when a User calls Perfect Voice from his or her desk. The telephone system provides
SMDI/RS-32
Perfect Voice with information about the calling party's extension number and the fact that
it is a direct call. Typically, Perfect Voice is programmed to immediately prompt the User
Direct SMDI
for his or her password since the caller most likely wants to enter User mode.

SMDI with
There are a variety of methods for integrating telephone systems with Perfect Voice. Some
Protocol converter
telephone systems offer no integration at all while others offer only minimal information.
The two most common methods of integration include in-band signaling (IBS) and out-of-
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band signaling (OBS). The most common format of OBS signaling is Simple Message
Teleco / Toshiba
Desk Interface (SMDI). Based upon the telephone system integration information (IBS or
Caller ID
SMDI), Perfect Voice may be configured for any combination of over 30 different

functions.

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Telephone
System
Integration enhances the level of communication
between Perfect Voice and the telephone system.

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System
Features
Ring Group Support
Perfect Voice supports ring group features on telephone systems. This allows better
interface to many hybrid and key telephone systems that do not support hunt groups.
Inband Signaling (IBS) Integration
Many telephone systems provide information to the Perfect Voice system through the
use of Inband Signaling (IBS). Telephone systems configured for IBS provide
Integration
information about the call by sending DTMF digits to the Perfect Voice system. The
Features
DTMF digits may identify the source of the call (i.e., direct from a CO or internal
extension, forwarded, etc.) as well as the circumstances under which the call was sent
to the Perfect Voice system (i.e., forwarded buys, forwarded ring-no-answer, etc.).
Using this information, the Perfect Voice system processes the call in the appropriate
manner. For a list of telephone systems that support IBS integration, visit our web
page at www.teleco.com. If you have a telephone system that is not on the list, please
contact us.
Station-Only IBS Integration
Station-Only IBS integration is similar to the more conventional IBS in that the call
information comes in the form of sequences of DTMF digits. However, unlike
conventional IBS, station-only IBS only offers the extension number of the station
from which the call was forwarded. No information as to the state of the called
party's extension is sent to Perfect Voice (i.e., busy, no-answer, etc.)
SMDI/RS-232 Integration
In addition to supporting industry standard SMDI integration, the Perfect Voice
system also supports some non-industry and proprietary RS-232 integration
standards. These types of integration enable the exchange of call and message
information from the telephone system via the serial port on the Perfect Voice.
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Direct SMDI Integration (No protocol converter Required)
The following telephone systems do not require the use of a protocol converter for
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SMDI integration: Central Office SMDI Modem, Cortelco 3100 or Millennium PBS,
Generic SMDI Protocol, Ericsson MD110 PABX (Europe), Fujitsu 9600 PBS SMDI,
Teleco UST 1280DK / Toshiba 280 KD Bell SMDI, Harris 20-20 INP SMDI (MWI
only), NEC NEAX (MCI) 2400 IMS/2000 IVS, WIN 100D and 200D MCI.
SMDI Integration with a protocol converter
The following phone systems support SMDI integration with a protocol converter:
AT&T System 75, 85, Definity G1,G2, G3i G3r; Rolm 8000 CBX, 9000 CBX, 9751
CBX; NEC NEAX (MCI) 2400; and Northern Telecom SL1, Meridian (Options 11,
21, 21A, 61,71).
Teleco/Toshiba Caller ID Compatible with SMDI
With SMDI integration on the UST series of telephone systems (UST1040, DK40,
UST1280, DK280, UST1424 or 424DK), Perfect Voice allows Caller ID information
to be played to the User as part of the message envelope. Caller ID is only provided
from the phone system on calls answered directly by Perfect Voice.
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Perfect Voice



International
System
Communication

Features
ll international customers may be provided support in their language of
choice. Perfect Voice offers a sophisticated multilingual feature that makes
International
it the perfect product for today's global economy. A virtually unlimited
Communication
number of languages may be supported simultaneously.


Language
Selection
Language Selection*
Language -
Perfect Voice enables callers or Users to override the default language for the system. If
they choose to override the default language, all system prompts and other language-
Specific Users
specific parameters become effective immediately.
Multi-lingual
Audiotext
Language-Specific Users*
Multi-Lingual
Each User may be associated with a language other than the default language of the Perfect
Voice Prompts
Voice system. After a User is selected, the Perfect Voice system uses all parameters
associated with the User's language, including system prompts, time and date stamp
International Date
format, default operator, and others. This not only includes situations where the caller
and Time Format
selects the User, but also when the User logs into the system to retrieve messages. A
Multi-Lingual
Perfect Voice system can operate with as many languages as are necessary for the
application.
System
Administration
Multi-Lingual Audiotext*

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After selecting the appropriate language, all callers may have access to the same audiotext
dial plan. For example, an application may require that the latest audiotext information on
System
a product be recorded in Italian as well as English. The system may be easily configured
Administration
so that callers who understand either language may press 123 for information on "widgets"
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or 456 for "gadgets". This greatly simplifies the creation and administration of a multi-
Context-Sensitive
lingual audiotext application.
Help
User-Friendly
Multi-Lingual Voice Prompts*
Perfect Voice supports an unlimited number of voice prompts, which are recorded and
Multiple Levels of
available upon request. English, Spanish, and Italian are currently available.
Security
Range Copy
International Date and Time Format*
Detailed
The System Administrator may choose from ten date and time formats and can select
Diagnostics
different formats for different languages. The format specifies how the date and time are
spoken when reviewing a message or accessing the system time.
Real-time Display
of System Activity
Multi-Lingual System Administration*
Reports
System Administration may be accessed in English, Spanish or Italian. (Other languages
Remote
are available upon request.) The combination of different languages is possible on one
system.
Administration




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System
Features

System Administration
Context Sensitive Help*
When editing records in SCREENS (Perfect Voice's menu-driven administration user
interface), field-specific help is provided.
User-Friendly System Administration*
System Administration duties may be easily performed through the use of simple screens
and pull-down menu options. Non-technical individuals may perform this role with
comfort.
Multiple Levels of Administrative Security*
The graphical Administration User Interface offers multiple levels of control and access.
Each access level has its own password. Levels include Assistant, Operator, System
Administrator, and Installer.
Range Copy
With Range Copy, the System Administrator may create additional database records on
the Perfect Voice system with one simple command. The system automatically copies
from one template record to a range of additional records.
Detailed Diagnostics*
The Perfect Voice system has a variety of on-line trace diagnostics for all of its products.
These can be displayed in real time or logged to a file for later reference.
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Real-Time Display of System Activity*
Perfect Voice offers a real-time display of system activity for maintenance and
diagnostics purposes. Included in the display is information about caller-selected DTMF
digits, speech files being played back, message files being recorded, and much more.
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Reports*
The Perfect Voice system provides a wide variety of reports, summarizing information
about system usage and configuration. Call counts, User logins, message counts,
available messaging space and many more statistics may be automatically generated on a
regular basis.
Remote Administration*
Using the built-in remote access communications package which includes modem and
software, Perfect Voice may be administered remotely by dialing in with any off-the-shelf
communications software that provides VT100 terminal emulation. Multi-site facilities
often set up remote administration between the Perfect Voice system and the System
Administrator's office. This allows the System Administrator to perform administrative
and maintenance tasks from his or her desk.
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Perfect Voice


System Administration Via Phone
The System Administrator may perform various functions via the telephone keypad. He or
System
she can check and/or set the date and time, reset User IDs and passwords, activate/disable
User IDs, check system and messaging space availability, or record AMIS network site
names from the telephone.
Features

Remote Upload-Download
Files and programs may be uploaded or downloaded at anytime while the system is on-line
System
using XMODEM or ZMODEM transfers. This function may be performed without taking
Administration
the system out of service.

System
Speech File Editing Utilities*
Administration via
Utilities for editing and producing speech files are supplied with Perfect Voice. These
Phone
utilities enable multiple speech files to be edited simultaneously, and include the ability to
mark, cut and past buffers or pieces of buffers. These utilities also allow for the
Remote Upload -
adjustment of speech volume.
Download
Department Control*
Speech File
The System Administrator may assign each User to a specific department. The
Editing Utilities
departmental designation of a User allows for the generation of specific reports based upon
those Users within each department. This is especially helpful information for budgeting
Department
purposes or billing information on multiple tenant systems.
Control
Extension Control
Extension Control
The System Administrator may define the physical (telephone system) extension number
Date and Time
for each User on the system. The extension number does not have to match that of the
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Control
User ID and may be configured to contain pauses, switch hooks and other dialing controls,
as well as standard DTMF digits.
Message Length
Control
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Date and Time Control
Menu Option
The System Administrator may set the date and/or the time of the Perfect Voice system
using any touch-tone telephone.
Restrictions
System Backup
Message Length Control*
The System Administrator may limit the maximum length of recorded messages for a User.
Disk Space
Message length may be controlled on a per User basis for both outside caller messaging
Availability
and internal User to User messaging.
Terminal
Emulation
Menu Option Restrictions*
The System Administrator may enable or disable the use of the call menu, list menu, notify
PBX Import
menu, quick menu, administration menu and/or forward and send menu options from the
User's control on a per User basis. If use of a menu is disabled, the User is not prompted
Text Editor
with that option when accessing his or her mailbox.
In-Line Remote
Communications
System Backup* (Limited on Perfect Voice Answer)

Perfect Voice provides a variety of backup procedures, ranging from a minimal backup of
database information to a complete system backup. Third-party packages are also

available for backing up the system to tape.

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System
Features
Disk Space Availability
The System Administrator may check for available messaging space on the disk via the
telephone.
Terminal Emulation*
A built-in terminal emulator enables programming access to Teleco, Toshiba, and WIN
System
telephone systems. Programming the telephone system through Perfect Voice may be
done while the system is on-line.
Administration
Features
PBX Import*
Using Terminal Emulation on Teleco, Toshiba, and WIN telephone systems, the System
Administrator may import all station information to build the Perfect Voice User
database.
Text Editor*
System administration has a built in text editor to use on advanced customized
configuration features on the Perfect Voice system.
In-line Remote Communications
The modem used for remote communication requires the use of a single line port on the
phone system or a dedicated line. When a dedicated single line port is not available for
the modem or no equipment is available to share the single line port with the modem,
Perfect Voice has the ability to share one of its channels with the modem for remote
communication.


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11
Perfect Voice



Security
System Password Protected Remote Access
Communications software is supplied with the Perfect Voice that allows for complete
Features
remote administration, maintenance and file transfer. All remote access to the system is
password-protected and hacker protected.
Security

Secured User Password
Password
Access to each User's mailbox is protected by a secured password that must be entered
Protected Remote
when the User logs into the system. The password is defined by the User and can be any
Access
number from one to eight digits in length. The User's password is truly secure because
although the System Administrator may reset it, he or she is unable to view the current
Secured User
setting.
Password
Multiple Levels of
Multiple Levels of Administrative Security*
Administrative
Perfect Voice has different levels for access to the graphical administration interface.
Levels are available to Attendant, System Administrator, Installers, and Technical Support.
Security
System Access
System Access Code*
Code
When a User calls in from outside the system to retrieve messages, he or she must enter a

System Access code from the main greeting. This code is configurable for security
purposes.



Scheduled

Events
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Scheduled
Com
pany
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Greeti ngs

Scheduled User

Settings

Scheduled

Maintenance


Scheduled

Holidays

Scheduled

Audiotext




12

System
Features


Scheduled Events

powerful and flexible event scheduling utility is provided with Perfect Voice.
An event may be scheduled to automatically execute based upon time of day
and/or day of the week. An event may also be scheduled to execute only once. In
addition to its scheduled parameters, an event consists of any DOS batch file.
Included with the system are a number of the more useful batch files for changing day and
night greetings, running system maintenance and more. The system also includes utilities
that allow the creation of customized batch files to meet the customer's specific
requirements.
Scheduled Company Greetings
Using the event scheduling facility, the Perfect Voice system may be configured to
automatically change the system greeting at specific times for each day of the week.
Scheduled User Settings*
Using the event scheduling facility, Perfect Voice may be configured to automatically
change a User's settings, including extension number, Call Blocking setting, Call
Screening setting, Personal Greeting number, messaging privileges, messaging quota,
transfer type and more. User call statistics may also be initialized on a regular basis.
Scheduled Maintenance
A nightly maintenance utility checks available recording space and performs a full
database backup.
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Scheduled Holidays*
An unlimited number of holidays may be scheduled ahead of time. When in holiday
mode, the system plays a holiday greeting informing callers the business is closed.
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Scheduled Audiotext*
Using the event scheduling facility, Perfect Voice may be configured to automatically
change the contents of an audiotext message.


13
Perfect Voice



Call Queuing

System
f a caller selects a busy extension whose mailbox is configured for Call Queuing, he or
she hears a message telling how many other callers are ahead in the queue, waiting for
Features
the extension to answer. Callers in the queue are periodically given the option to leave
a message (if the User is allowed to receive messages), continue holding, or try another
Call Queuing
extension. Perfect Voice also offers the ability to provide the caller in queue advertising or

other audio information while on hold.
Cal Queuing
Default
Call Queuing Default Control*
Each User with Call Queuing may be configured so that for callers waiting in the queue,
Busy Greeting
the default action is to take a message or to continue holding if no DTMF is entered in
Busy / Queuing
response to the queuing prompt.
Hold Audio
Busy Greeting*
Ring-No-Answer
When a caller is directed to an extension that is busy, Perfect Voice can play a recorded
as Busy
greeting specific to this situation. The default is that the system plays a standard system

busy greeting, but Users may record their own custom busy greetings that are played
instead.

Busy/Queuing Hold Audio*
TDD / TTY
While a caller is in queue or waiting to retry a busy extension, the Perfect Voice system
Compatibility
plays back pre-recorded audio. The system may be configured to play up to 100 different

custom-recorded audio segments in sequence, one for each wait period. After playing back
Maintenance
the last audio segment in the sequence, the Perfect Voice systems starts over with the
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Utilities
sequence for the next wait period.
TDD Message
Ring-No-Answer as Busy*
Output to Fax
A User ID may be configured to send callers to busy processing, even though the transfer
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Machine
attempt resulted in ring-no-answer. For example, some telephone systems send ring-no-
answer when all extensions in a group are in use. When used in conjunction with Call
View TDD
Queuing, calls can be routed to the group in the order received.
Me
ssages in
SCREENS



14

System
Features

TDD/TTY Compatibility

erfect Voice fully integrates TDD (telephone devices for the deaf) equipment with
no additional hardware. This allows hearing and speech impaired callers with TDD
Terminals to fully utilize all the features the hearing community currently enjoys
with the Perfect Voice system. Any company that chooses the Perfect Voice
solution is immediately in compliance with the Americans with Disabilities Act, and is
able to transparently offer their products and services to the 23 million hearing impaired
Americans.

Hearing impaired callers and Users can dial into separate ports configured to use
TDD/TTY speech. An alternative approach allows the caller or User to enter a code that
changes the system speech library to the TDD/TTY library. As is the case with a multi-
lingual site, a User can be associated with TDD/TTY speech, just like the System
Administrator would associate the User with a spoken language. Upon selection of a
User, the caller's TTD/TTY terminal displays all appropriate system prompts. A
TDD/TTY User records his or her name, personal greeting and voice messages just like
any other User. Retrieving voice messages and listening to system information works the
same as well.
TDD/TTY Maintenance Utilities*
Perfect Voice includes various utilities that enhance the system's compatibility with
TDD/TTY callers and Users. One utility provides the ability to convert between ASCII
text files and TDD/TTY speech files. Another utility "regenerates" received TDD/TTY
message files, removing pauses and cleaning up the signal, saving system resources, and
streamlining access to the messages.
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TDD Message Output to Fax Machine*
Users are not required to use a TDD terminal to handle their messages. TDD messages
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may be flagged for delivery to an in-house fax machine. All TDD messages are faxed
from the Perfect Voice fax modem to a User-specified fax machine.
View TDD Messages in SCREENS*
An operator has the ability to view TDD messages from the Perfect Voice console.

15
Perfect Voice



System
System Continuous On-Line Service
Perfect Voice is always on-line and available for service 24 hours a day, 365 days a year.
Features
The system never needs to be taken off-line for system administration, maintenance, or
remote access.
System

Voice Messaging
Continuous On-
Every Perfect Voice system comes with voice messaging. Each User may be configured to
Line Service
receive, send and forward voice messages. The System Administrator may restrict the
number of messages and/or the maximum message time for each User, or disable voice
Voice Messaging
messaging altogether. Each User with messaging privileges has access to the entire suite
Dictation Like
of message management tools offered by the Perfect Voice system.
Message
Recording
Dictation Like Message Recording
Perfect Voice always gives the caller or User the option to re-record messages, review
High-Fidelity
message recorded or append during message recording.
Speech (64 KB)
Automatic Volume
High-Fidelity Speech (64KB)*
Control
Perfect Voice offers the best possible speech quality in the industry today (64 KB u-law
PCM).
Unlimited Users
Group Partitions /
Automatic Volume Control
Tenant Sharing
Perfect Voice may be configured to adjust the volume of messages to a consistent optimal
level. This is useful in situations where the original message was recorded in a low-
Multi-Application
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volume environment.
Ports

Unlimited Users*

The number of Users and instance (i.e., multi-tenant or language) partitions allowed by the
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Perfect Voice system is virtually unlimited. An instance can be assigned to any number
Automated
between 0 and 65,534. Each User within an instance can be assigned to any number
between 0 and 99,999,999 with a maximum of 64,000 Users. Thus, the theoretical limit to
Attendant

the total number of instance and User combinations is far beyond that required by nearly
all applications.
Port Selectable
Greetings
Group Partitions/Tenant Sharing*
Voice Menus
One Perfect Voice system may easily accommodate multiple tenants, or instances. Each
instance may be associated with a unique set of Users and parameters, including a unique
Audiotext
system speech directory and User message directory. A system with multiple instances
Call Transfer
operates like multiple systems, each with a single instance.
Transfer
Multi-Application Ports
Confirmation
The Perfect Voice system allows multiple applications to share the same port. For
Operator Transfer
example, automated attendant, voice messaging, AMIS messaging, outdial notification and
to Mailbox
Audioforms may all share the same set of ports on a system.




16

System
Features

Automated Attendant

erfect Voice has a sophisticated automated attendant that offers different call
routing procedures in busy and ring-no-answer conditions, and allows callers the
option of holding when reaching a busy signal. The Perfect Voice system may be a
primary automated attendant that answers all incoming calls, a secondary attendant
which answers only specified incoming lines, or an overflow attendant which answers
calls directed to the Perfect Voice from a busy operator position.
Port Selectable Greetings* (Limited on Perfect Voice Answer)
Each Perfect Voice system port may be configured to begin a call process by playing a
different greeting. These greetings may be scheduled to change at different times of day
and on different days of the week. Port-specific greetings may be used to introduce the
caller to the specific application for that port such as separate greetings for two
organizations sharing the same system.
Voice Menus*
Single digit menu and submenus may be created on the Perfect Voice system through the
use of voice menus. For example, callers may be prompted to press 1 for sales, 2 for
service, etc. After pressing 1 for sales, the caller would then be prompted to press 1 for
new equipment sales and press 2 for used equipment sales. Single digit call options may
be linked through as many menus as needed.
Audiotext
Audiotext allows callers to access audio information from the Perfect Voice system by
GD
entering DTMF digits in response to audio prompts. The audiotext messages may contain
any information of interest to callers.
Call Transfer
?
With Automated Attendant configured, Perfect Voice prompts callers to enter the
"extension number" of the person they wish to reach. When the Perfect Voice receives
the DTMF digits for a User, the caller is placed on hold and the Perfect Voice dials the
extension number associated with that User. Available types of call transfers include:
blind transfer, supervised transfer, a supervise for busy-only transfer, or supervised
DTMF answer.
Transfer Confirmation*
The Perfect Voice system may be configured to confirm the User selection to the caller
before performing a call transfer. For example, if a caller selects 123 to reach Fred
Smith, he would hear, "Transferring to Fred Smith" just prior to the transfer.
Operator Transfer to Mailbox
An operator can quickly transfer a caller directly to the personal greeting of a mailbox.
17
Perfect Voice


Alias User ID*
Perfect Voice allows access to a single User from more than one User ID. Each time an
System
Alias User ID is selected, the system behaves as if the caller actually selected the "main"
User to which the Alias is mapped. For example, if User 123 is an Alias for the main User
ID 456, callers and Users who select 123 are processed as if they had pressed 456.
Features
Automated
Guest Mailboxes
Guest mailboxes may be created for individuals that do not have a telephone extension.
Attendant

Call Announce/Call Announce Restriction*
Alias User ID
The Perfect Voice Automated Attended may be programmed to "announce" the recorded
Guest Mailboxes
name of the caller-selected User ID to the person answering the phone before completing a
supervised transfer. This can be useful if a User has more than one User ID ringing to the
Cal Announce /
same extension. For example, this allows the answering party to distinguish whether the
Cal Announce
caller selected 123 for Sales or 124 for Engineering, even though both Sales and
Restriction
Engineering ring the same extension. The System Administrator may enable or disable
each User's ability to use call announce.
Shared
Extensions with
Shared Extensions with Call Announce*
Cal Announce
In some situations, more than on User may share a single telephone extension. Perfect
Accept / Reject or
Voice allows each of these Users to be configured to announce the caller's selection. For
Forward a
example, if the caller selected 123 for sales, the User answering the phone would hear,
"This is a call for Sales." If the caller selected 456 for Engineering, the User would hear,
Screened Cal
"This is a call for Engineering".
Cal Coverage
Pulse Dial
Accept/Reject or Forward a Screened Call*
GD
Recognition
If a User has Call Screening enabled, the system prompts the caller to record their name by
prompting "Who's calling please?" When the called party answers, the system announces

the recorded response. The called party is prompted to press specific DTMF digits to

accept, reject, or re-route the call.
?
Directory
Call Coverage*
Assistance
If a User's extension goes unanswered, the call may be automatically forwarded to another

User ID on the system. Each User can be configured to forward to a maximum of three
Multiple Directory
additional User IDs in the event that his extension is busy, ring-no-answer, has Call
Names
Blocking enabled, or a combination of these conditions. If the additional extension(s) is
also not available, the caller hears the personal greeting associated with the original User
Directory
and leaves a message in the original User's mailbox.
Assistance by First
or Last Name
Pulse Dial Recognition*
Through the use of the default User, callers using a rotary dial telephone are automatically
Custom Directory
transferred.
Assistance




18

System
Features


Directory Assistance

irectory listings help inbound callers quickly reach the correct party in your
company, and can be structured by employee, department, or both.

Directory Assistance/Directory Assistance Restriction
Directory Assistance is available to callers who do not know the User ID of the person
they wish to reach. When a caller accesses Directory Assistance, they are prompted to
"spell out" one or more letters of the person's last or first name on their telephone keypad.
It is also possible to configure a User as "unlisted" with Directory Assistance.
Additionally, Users can access Directory Assistance whenever they wish to specify
another User's ID by spelling their name (i.e., when adding a User ID to a private
distribution list, or when forwarding a message). A User's Directory Assistance listing is
always configurable by the System Administrator. However, if allowed by the System
Administrator, the User may configure his or her own listing.
Multiple Directory Names*
For commonly misspelled names, the Perfect Voice allows for multiple listings with
Directory Assistance for a User. This assists callers and other Users in selecting the
correct User ID for a person.
Directory Assistance by First or Last Name
Directory Assistance may be configured to prompt the caller or User for either the first or
GD
last name of a User.
Custom Directory Assistance*
Custom directory assistance prompts may be recorded allowing callers to spell out items
?
other than Users' names. For example, "Enter the first few letters of the department you
are trying to reach."

19
Perfect Voice



Outside Caller Messaging
System Bypass Personal Greeting
Features
Upon hearing a User's personal greeting for their mailbox, a caller may "skip" listening to
the entire greeting and immediately record a message for the User by simply pressing a
DTMF digit.
Outside Caller
Messaging
Restart After Personal Greeting

Each User on the Perfect Voice system may be configured to handle callers in different
Bypass Personal
ways after the system terminates the message recording. After leaving a message, the
Greeting
caller may be returned to the main greeting, disconnected, or choose to continue the call by
entering a DTMF tone to return to the main greeting. This option can be automatically
Restart After
changed on a time-of-day / seven-day schedule.
Personal Greeting
Send Urgent or
Send Urgent or Private
Private
When a caller sends a message, he or she may choose to mark the message as urgent or
private. A private message differs from other messages in that the recipient cannot forward
Outside Caller
it to another User.
Message Review

Outside Caller Message Review
The System Administrator may enable the Message Review feature for all outside callers.
Message
Message Review enables outside callers to record a message for a User, then review what
Management
has been recorded before sending the message. The caller may also re-record the message,

append to the existing recording, or mark the message private or urgent before sending it.
Playi

ng Messages
GD

Message
Playback Order
Control
?
Summary Count &
Time/Date Stamp
New Message
Classification
Saved / Urgent
Message
Classification
Message
Playback Fast
Forward & Rewind
Message
Playback Pause
Message Date &
Time Control
Message Purge
Confirmation

20

System
Features

Message Management

sers may listen to messages, send a new message to another User (or a list of
Users), forward a message, and erase messages. Users also can review or erase a
message that was sent to another User before it has been listened to.

Playing Messages
Message Playback Order Control
Messages may be played to Users in either last-in-first-out (LIFO) or first-in-first-out
(FIFO) order. Message playback order may be configured by the System Administrator
or the User on a per User basis.
Summary Count and Time/Date Stamp
The summary count informs the user of the number of urgent, new, and saved messages
received. Each message includes the time and date it was recorded and the sender's name
or Caller ID, if available.
New Message Classification
When retrieving messages, the User is notified of new messages. The prompt "new
message" is heard during message playback.
Saved/Urgent Message Classification
When retrieving messages, the User is notified of the number of saved and urgent
GD
messages during message playback.
Message Playback Fast Forward and Rewind
Message playback works much like a tape recorder. During playback of a message, the
?
User may fast-forward and rewind within a message by simply pressing a single DTMF
digit.
Message Playback Pause
The user may pause message playback by pressing a DTMF digit. Playback is suspended
momentarily unless the User signals playback to resume by pressing a DTMF digit. The
pause time is configurable for each instance.
Message Date and Time/Control
Each message carries with it the date and time that the message was recorded. This
information is available during the playback of that message. Each User may control
whether or not the date and time stamp is played back for each message by simply
pressing a DTMF digit.
Message Purge Confirmation
When a User chooses to erase all messages from their mailbox, the Perfect Voice system
requires that the User confirm this selection by pressing a specific DTMF digit. The
messages will not be purged if the User does not confirm the deletion.
21
Perfect Voice


Message Unerase
Messages are not actually erased until the User logs out of User Mode. Until then, the
System
message is only marked for erase. The marked message is still available for review and
can be un-erased by pressing a DTMF digit.
Features Power Playback
Message
While in Message Management, if a User marks a message to be erased, the next message
in playback order begins to play automatically. It is not necessary for the User to press any
Management
additional digits to begin this playback.

Playing Messages
Message Pooling Identification*

To distinguish between multiple mailboxes that are pooled, the originating User's ID is
Message Unerase
played during message retrieval.
Power Playback
Message Pooling
Message Carbon Copy Identification*
Identification
To distinguish between multiple mailboxes that are carbon-copied, the originating User's
ID is played during the message retrieval.
Message Carbon
Copy Identification
Caller ID in Message Envelope
Caller ID in
Perfect Voice systems with SMDI integration and Caller ID include the Caller ID
Message
information in the message envelope on DID and mailbox-only messages.
Envelope
Auto Play of
Auto Play of Messages
Messages
Upon completion of message count prompts, Perfect Voice automatically begins playback
of messages.

GD

Sending Messages Sending Messages
Quick Message
Send
Quick Message Send
?
Single Digit
From the main greeting, a caller may enter a Quick Message code to send a message to a
Message Reply
User's mailbox without ringing the User's extension. After receiving this code, the Perfect
Voice system prompts the caller to enter the User ID. Perfect Voice confirms the selection
Message Forward
and prompts the caller to begin recording. The System Administrator may configure this
/ Message
code to be something other than the default.
Forward
Restriction
Single Digit Message Reply
Message Review
While listening to a message sent or forwarded from another User, the User can press a
single DTMF digit to send a reply. The destination address is automatically set to the User
and Edit
who sent the message. If the User desires, the destination address may be overridden with
Message Append
another User ID.
Cancel Unheard
Sent Messages
Message Forward/Message Forward Restriction
A User may forward a message from his or her mailbox to any other User's mailbox.
Send to Public or
Users have the option of adding a forward prefix message to the forwarded message.
Private Distribution
Messages marked private cannot be forwarded. The System Administrator may enable or
List
disable each User's ability to forward messages to other mailboxes.
Private Delivery
Certified Delivery
Urgent Delivery
Future Delivery
22

System
Features
Message Review and Edit
After recording a message for another User, users may review what has been recorded
before sending the message. The User may also re-record the message, append to the
existing recording, or mark the message private before sending it.
Message Append
During Message Review, Users are allowed to continue recording from the end of their
current recording. This is useful, for example, if a User decides after reviewing his
Message
message that additional information is required.
Management
Cancel Unheard Sent Messages
Features
The Perfect Voice system allows a User to access messages sent from his or her mailbox
before the recipient has listened to the message(s). The User may select all unheard
messages or only those sent to a specific User. While accessing an unheard message, the
User may review or cancel and delete the unheard message.
Send to Public or Private Distribution List
Users may send or forward a message to either a public or private distribution list. This
means that the User only sends the message to one destination (the list) for delivery to all
recipients on the list.
Private Delivery of Messages
When a caller or User sends a message, he or she may choose to mark the message as
private. A private message differs from other messages in that the recipient cannot
forward it to another User.
GD
Certified Delivery of Messages/Message Return Receipt
When a User sends a message marked as certified, Perfect Voice places a message in the
sender's mailbox when the recipient User listens to the message. The message placed in
?
the sender's mailbox contains the time and date that the recipient listened to the message.
Urgent Delivery of Messages
Users can mark a message for urgent delivery. Messages marked as urgent are placed in
front of all other messages in the destination User's mailbox.
Future Delivery of Messages
System Users may record a message for delivery on a specific date and time. This can be
a message sent to an individual or a distribution list.

23
Perfect Voice



Call Management

System
sers may record their personal greeting, select an alternate personal greeting and
change the Call Blocking and Call Screening settings of their mailbox.
Features

Call
Call Blocking / Call Blocking Restriction
Management
When a User activates the Call Blocking feature, Perfect Voice does not attempt to transfer

calls to the User's extension. Instead, Perfect Voice processes the call as if the User's
Cal Blocking /
extension number was ring-no-answer. The caller hears the personal greeting for the User
Restriction
and is offered the choice of leaving a message or entering another extension number,
including that of the main operator or a personal assistant. The System Administrator can
Cal Screening /
restrict each User's ability to enable or disable the Call Blocking (Do Not Disturb) feature.
Restriction
Call Screening / Call Screening Restriction*
Personal
The Call Screening feature allows a User to have the Perfect Voice prompt for the name of
Greetings /
the calling party. Perfect Voice records the caller's name, places the caller on hold, and
Restriction
rings the User's extension number. When the User answers, the Perfect Voice announces
who is calling and waits for the User to enter a DTMF that indicates to accept the call,
Personal Greeting
request the caller leave a message, or send the call to another User. The System
Length Control
Administrator may enable or disable each User's ability to change the Call Screening

feature setting.
List
Personal Greetings / Personal Greetings Restriction* (Limited
Management on Answer)
GD
Each User has access to as many as ten personal greeting recordings. The System
Public Distribution
Administrator or the User may specify which personal greeting plays when the User is not
Lists
available. The User may record a different personal greeting that plays when the User's
extension is in use. The User can also re-record any of the personal greetings. The System
Personal
?
Administrator may restrict the number of personal greetings. The System Administrator
Distribution Lists
may also restrict the User from changing the personal greeting.
Unlimited
Personal Greeting Length Control*
Distribution List
The System Administrator may set the maximum length of a User's personal greeting. The
Size
recording time is specified on a per User basis, allowing those Users who need to record a
lengthy personal greeting to do so, while still limiting those Users who do not need a lot of
Distribution List
time for their personal greeting.
Management via

SCREENS

Multiple Site Lists
with AMIS
Networking



24

System
Features


List Management

he Perfect Voice system allows you to create public and personal distribution lists
that enable a User to send or forward messages to all Users on the list. Users
maintain their personal lists. The System Administrator may maintain both public
and personal distribution lists through the graphical user interface.
Public Distribution Lists*(Lists are predefined on Answer)
The System Administrator may define public distribution lists to make it easy for Users to
send or forward a message to a group of Users. For example, a public or broadcast list
may be set up to contain all Users in the Sales department. Users may then send or
forward a message to that list, knowing that the message will be delivered to everyone in
the Sales department. The Systems Administrator maintains the list, tracking any
personnel changes, making it unnecessary for individuals to track those changes. As is
the case when selecting any message destination, the User is asked to confirm the
selection. The System Administrator may restrict any User from sending messages to a
public list.
Personal Distribution Lists
Each User has up to ten private distribution lists containing other User IDs. These
distribution lists allow a User to send or forward messages to all Users on the list. There
is no limit to the number of Users on a particular distribution list. Each User maintains
his or her lists through List Management from which list members may be added,
removed, and reviewed. The System Administrator may also access a User's personal
distribution list.
GD
Unlimited Distribution List Size
The number of allowed list members for a private or public distribution list is only limited
by the number of User IDs in the Perfect Voice system.
?
Distribution List Management via SCREENS Interface*
The System Administrator may view, add or delete entries in any distribution list on the
Perfect Voice system, including both personal and public lists. The System Administrator
has access to list management through the graphical interface program (SCREENS).
Multiple Site Lists with AMIS Networking
With Perfect Voice Networking, distribution lists may contain network User IDs. This
enables Users to send a single message to Users at multiple sites in one step.

25
Perfect Voice






Notify
System

he flexibility of Perfect Voice's notification feature makes it compatible with
Features
almost any type of telephone system or service. The methods of notification include
calling an extension, activating and deactivating message waiting lamps, calling
external telephone numbers, activating stutter dialtone, and outdialing to digital and
Notify

analog voice and tone pagers. Each User may have multiple types of notification. The
notification setup for each User designates not only the types of notification but also the
Scheduled
time of day, days of the week and frequency for performing the notification.
Message
Notification
Scheduled Message Notification*
The Perfect Voice system allows each User to be notified of new messages. The
Notify by Message
notification setup for each User designates not only the types of notification but also the
Lamp
schedule for notification. Notifications can be performed based on the time of day for each
Notify by Pager
weekday.
Notify at Desk with Notify by Message Lamp
Message Pickup
If the telephone system allows it, the Perfect Voice system can be easily configured to
notify Users of new messages by activating and deactivating message lamps on the User's
Notify Remotely
telephones.
with Message
Pickup
Notify by Pager
User-Control ed
Perfect Voice may be easily configured to notify Users of new messages by activating
digital or analog, tone and voice pagers. As is the case with any notification Class of
Notification
Service, the maximum attempts, frequency and valid seven-day schedule for notification
Number
GD
may be easily configured.
Notification
Notify at Desk with Message Pickup*
Number Toll
The Perfect Voice system may notify a User of new messages by ringing the extension
Restriction
?
number of the User and, upon detecting an answer, request the password for the User's
Cascade
mailbox. If the correct password is entered, the User is logged into the system and
Notification
messages may be retrieved.
Urgent Message
Notify Remotely with Message Pickup*
Notification
The Perfect Voice system may notify a User of new messages by placing a call to an
outside number that may be restricted to local or long distance. If the called number is

answered, the answering party is prompted to enter the password for the mailbox. If a

correct password is entered, the User is logged into the system and messages may be

retrieved. As is the case with any notification class of service, the System Administrator
can allow the User to change the remote telephone number from any touch-tone phone. He

may also restrict the outside telephone number to be local.
User-Controlled Notification Number
The User may specify the telephone number that is dialed by the Perfect Voice system to
notify them of new messages. The System Administrator is also able to configure this
telephone number.
26

System
Features

Notification Number Toll Restriction*
In addition to allowing the User to change the notification telephone number, the
notification Class of Service can also be used to determine whether that number is
restricted to local or long distance dialing.
Cascade Notification*
Perfect Voice may be programmed for cascade notification to alert users of messages
received by searching for their location. For example, the system may light a message-
Notification
waiting lamp, and if the message is not heard within a pre-determined length of time, the
system may signal a pager, etc. until the message is heard.
Features
Urgent Message Notification*
Users may be set up to receive notification only of messages marked as urgent by Users
and callers.

GD
?
27
Perfect Voice



User Setup and Options

System
Quick User Setup (New User Tutorial)
Features
The first time a new User logs into the system, Perfect Voice prompts the User through a
Quick Setup of their mailbox. The User is prompted to record his or her name and
User Setup &
personal greeting, and to set up their password and listing with Directory Assistance. The
User is allowed to review and confirm the input for each step before proceeding to the next
Options
step. Although the ease of using Quick Setup is ideal for a first time User, it also offers an

efficient alternative for experienced Users to change their mailbox setup.
Quick User Setup
Call Coverage*
Cal Coverage
If a User's extension goes unanswered, the call may be automatically forwarded up to a
Alias User ID
maximum of three additional Users on the system. Each User may be configured to
forward in the event that his or her extension is busy, ring-no-answer / Call Blocking, or a
Message Pooling
combination of these conditions. If the additional extension(s) is/are also not available, the
caller hears the original message associated with the original User and leaves a message in
Message Carbon
the original User's mailbox.
Copy
Personal Assistant Alias User ID*
Perfect Voice allows access to a single User from more than one User ID. Each time an
Ring Wait Time
Alias User ID is selected, the system behaves as if the caller actually selected the "main"
User to which the Alias is mapped. For example, if User 123 is an Alias for the main User
Per User Transfer
ID 456, callers and Users who select 123 are processed as if they had pressed 456.
Type
Hospitality
Message Pooling*
GD
Package
Message Pooling directs all messages from one mailbox to another mailbox. This allows a
User, who may be maintaining multiple mailboxes, to retrieve all messages from one

mailbox.

?
Message Carbon Copy*

The System Administrator may configure a User's mailbox so that a copy of messages

received by that User is automatically sent to another User.


Personal Assistant*
Perfect Voice offers each User the option of defining a Personal Assistant. Callers may
select the User's Personal Assistant by dialing a single digit option if the User is not
available to take the call. If the Personal Assistant is not available, the caller is offered the
option of leaving a message for the original User or trying another extension.
Ring Wait Time*
The System Administrator may configure the number of seconds the Perfect Voice will
ring a User's extension (during a supervised transfer) before concluding that the User is
not available. The parameter can be configured differently for Call Screening and non-
Call Screening. Instead of configuring a User's Ring Wait Time to a unique value, the
System Administrator may also configure it to be the system default.
28

System
Features

Per User Transfer Type*
Automated attendant call transfer type can be configured on a per User basis.
Hospitality Package*
Hospitality packages are available for resort, hotel or motel facilities. Hospitality allows
message retrieval from room, quick check in/out, and private messaging. Some Perfect
Voice features may be restricted for the privacy and protection of hospitality users such as
the playing of Users IDs and names. System menus can be restricted and/or configured
for easier use.
User Setup
Features
GD
?
29
Perfect Voice



Additional Features
System Context Sensitive Voice Menus*
Voice prompt menus change based on the available options the caller selects. This allows
Features
the caller to quickly choose the options needed to complete the call.
Additional
Audioforms* (Limited on Answer)
Features
Audioforms is a script-driven information entry system that is useful for applications such

as automated order entry, surveys, and prospect gathering. Callers may dial an extension
and respond to audio prompts with voice or DTMF digits. The caller's responses may be
Context Sensitive
concatenated together into one message for retrieval and their DTMF input can be
Voice Menus
formatted and logged to an output file for subsequent processing.
Audioforms
DTMF Call Progress Support
DTMF Call
Since certain telephone systems do not provide call progress information such as ring back
Progress Support
or busy, except as DTMF tones, Perfect Voice is equipped to support DTMF call progress
tones.




GD
?
30


Optional
Applications

Perfect Voice L.A.P. (Optional)*

erfect Voice L.A.P. (Local Area Paging) alerts users by pager that they have an incoming
call. If the telephone system supports Caller ID or ANI, Perfect Voice L.A.P. passes the
information on to the pager allowing users to effectively prioritize calls. When paged,
users can pick up the call from any phone by dialing a few digits.
L.A.P. (Local Area Paging) Technology*
Perfect Voice L.A.P., Teleco's Local Area Paging technology, allows Users to be paged
on a pager when they receive incoming calls. With an approximate range of two miles,
Perfect Voice L.A.P. is ideal for Users that are often away from their desk or out of range
of the operator overhead/PBX page, such as employees at a car dealership or large
manufacturing facility. When paged, Users may pick up the call from any phone by
dialing a few digits.
Transfer and Page*
Perfect Voice L.A.P. pages a called party when calls are transferred to his or her
extension. This informs the called party that he or she has an incoming call. If the call is
not picked up, the caller is forwarded to the called party's personal greeting.
Park and Page*
With Park and Page, incoming calls are parked at the User's extension. Perfect Voice
L.A.P. then pages the called party, informing him or her that a call is waiting.
Departmental Paging*
GD
Perfect Voice allows all employees in a department to be paged simultaneously when a
call is directed to their department.
?
Local DNIS (Dialed Number Identification Service)*
Perfect Voice L.A.P. sends the User ID that the caller dialed as well as the Caller ID
information (if available) to the pager. This is useful if a User has more than one User ID
pointing to the same extension. For example, a manager might have a published User ID
225 and an emergency User ID 911. Local DNIS allows the manager to identify
emergency calls.
Silent Screening*
Perfect Voice with SMDI integration and Caller ID or ANI passes the Caller ID
information on to the pager. This allows Users to effectively prioritize calls. If the paged
party decides not to pick up the call, it forwards to voice mail. Callers are unaware that
they have been screened.

31
Perfect Voice


Perfect Voice Call Accounting
(Optional)*

erfect Voice Call Accounting generates management reports to help cut costs and
improve productivity.

Integrated Call Accounting*
Perfect Voice Call Accounting software was designed specifically to integrate with
Teleco's Perfect Voice systems. The Perfect Voice system performs the data collection for
the call accounting software while simultaneously processing telephone calls. This means
the Call Accounting PC can be used for other business activities. (Other call accounting
packages require a PC that is dedicated to call accounting.) When the data is automatically
transmitted to any Windows-compatible PC, reports can be generated and distributed via
E-mail.
Call Accounting for Networks*
Companies operating on a LAN may utilize the networking version of Perfect Voice Call
Accounting that allows any user on the LAN to access and manipulate the reports.

Fax on Demand (Optional on
Professional Only)*
GD
Fax On Demand / Faxback
Fax On Demand interfaces the Perfect Voice system to a fax coprocessor board to provide
Fax On Demand capability, including callback fax delivery, same call fax upload and
download. One and two port fax coprocessor boards are available. Callers may receive
?
faxes from the system by entering the appropriate User ID on a touch tone telephone. In
order to upload a fax to a Fax User ID, the caller must enter an authorization code before
being allowed to upload the fax.
Call Back / Call Back Restriction
Callback delivery is supplied for fax machines that do not support polling, for callers that
are not at the fax machine or when there is no urgency to receive the fax. To use Callback
delivery, the caller calls Perfect Voice, enters the Fax On Demand User ID, and, when
prompted, enters the telephone number of the fax machine that Fax On Demand is to call.
The telephone number may or may not be restricted to a certain length. Certain leading
digits may be denied to restrict long distance calls.
Voice Descriptions of Fax Documents
Descriptions of the fax documents may be recorded for playback to callers prior to
requesting the fax.
Fax Date and Time Stamp
Each fax message carries with it the date and time that the fax document was uploaded to
the Perfect Voice system. This information is available during the playback of the fax
document description.

32


Optional
Applications


Perfect Voice Networking
(Optional)

sers can broadcast a single message to AMIS-compatible systems anywhere in the
world. Users can listen and respond to messages from remote sites in a single
step. Perfect Voice Networking effectively puts all your branch offices, clients
and vendors on your voice mail system.
AMIS Compliant
Audio Messaging Interchange Specification (AMIS) is a series of standards that enables
voice systems from different vendors to network. Through the AMIS-analog
specification, Perfect Voice is able to communicate via DTMF tones with other voice
systems that are AMIS-analog compatible. This communication allows for a message
recorded on one system to be moved automatically to another system. The transmission
of voice messages from system to system is transparent to Users.
AMIS Networking Statistics*
Perfect Voice logs incoming AMIS traffic on a per channel basis and outgoing AMIS
traffic on a per site basis. Statistics include the number of successful message
transmissions, average time a message was queued before delivery, number of messages
rejected, and reasons for failed transmissions.
AMIS Networking Journaling*
All DTMF and message playback/recording during an AMIS session may be logged for
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inbound calls on a per channel basis and outbound calls on a per site basis. This
information may be viewed from the graphical administration interface (SCREENS) for
trouble shooting purposes.
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Single Function Reply to Remote Site
When equipped with AMIS networking, Perfect Voice enables users to listen and respond
to messages from remote sites in a single step. This eliminates the time and effort of
making an additional long distance or outside call to another office.
Remote Site Message Delivery Certification
AMIS messages may be delivered as certified to any remote Perfect Voice site. The
remote Perfect Voice system sends a certification message to the sender when the
recipient User listens to the message. The certification message contains the time and
date that the recipient listened to the message.
Remote Message Pooling*
Remote Message Pooling directs all messages from one mailbox at any network site to a
mailbox at another network site. This allows a User with mailboxes at multiple network
sites to retrieve all messages from a mailbox at one site.
Remote Message Pooling Identification*
To distinguish between messages pooled from multiple sites, the originating Network ID
is played during message retrieval.

33
Perfect Voice

Multiple Site Message Forwarding
A User may forward a message from their mailbox to any other User's mailbox at any
network site. Users have the option of recording a prefix before forwarding the message.
Messages marked private cannot be forwarded. The System Administrator may enable or
disable each User's ability to forward messages to other mailboxes.
Multiple Site Message Broadcasting*(Private only for Answer)
Users may send or forward messages to public or private distribution lists that may include
multiple Users at multiple network sites.
Outbound AMIS Message Time Control*
Perfect Voice has the ability to block outbound AMIS calls, on a per channel basis, at a
certain period of the day. For example, if you know that you receive the bulk of your
customer calls from 1:00p.m to 4:00 p.m., you may want to reduce the number of channels
that allow outbound AMIS calls during that period to ensure they are available for
incoming calls.
AMIS Level Specification*
You may specify the level of AMIS to assume when calling from the local site to remote
sites. The first level provides basic AMIS capability for any AMIS-compliant voice mail
software or versions. The second level, which is valid for other sites using AMIS with
Perfect Voice releases 4.2 and higher, allows users to mark messages as urgent, private or
certified. It also provides the time difference between the local and remote site. In addition
to the above features, the highest level allows the user two additional special delivery
options when sending an AMIS message. The user may record his/her name and personal
greetings and send them to the remote site mailbox. This level is only valid for sites using
AMIS with Perfect Voice Release 4.3.
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34
Perfect Voice



System Specifications


Perfect
Perfect
Perfect
Perfect
Voice
Voice
Voice
Voice
Answer
Compact
Compact Plus
Professional
System Capacity




Voice Ports
2 or 4
2 to 12
2 to 12
Up to 24
Message Hours
4 hours
80 hours
80 hours
80 hours
Mailboxes/Users
300 64,000 64,000 64,000
Features




Programming via
Yes Limited Limited Limited
telephone keypad
Programming via
No
Yes (modem or direct
Yes Yes
Graphical Interface
connection)
AMIS Networking
Optional Optional Optional Optional
Fax On Demand
No No No
Optional
TDD Compatibility
No
Yes (standard)
Yes (standard)
Yes (standard)
Multilingual
No Optional Optional Optional
Multi-level auto
No Yes Yes Yes
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attendant greetings
Multi-level voice
No Yes Yes Yes
menus
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Number of Serial
1- SMDI only
1
1
2
Applications (SMDI,
L.A.P., or Call
Accounting)
SMDI Integration
Optional Optional Optional Optional
L.A.P. (Local Area
No Optional Optional Optional
Paging)
Call Accounting
No Optional Optional Optional
Integration




IBS
Yes Yes Yes Yes
SMDI
Yes Yes Yes Yes
Set Emulation
No Yes Yes Yes
Notification




Message Lamp
Yes Yes Yes Yes
Outdial
No Yes Yes Yes
Pager
Yes Yes Yes Yes
Cascade Page
No Yes Yes Yes
35


System
Specifications



Perfect
Perfect
Perfect
Perfect
Voice
Voice
Voice
Voice
Answer
Compact
Compact Plus
Professional
Platform




Monitor/Keyboard
Not Supported
Not Supported
Supported
Supported
Serial Ports
1 1 1 2+
Processor
386 486
Pentium-class
Pentium-class
RAM
Proprietary Flash
4 MB
16 MB
16 MB
technology
Modem
optional
33.6 external
33.6 external
33.6 internal
Dimensions
10"x12.4"x3.25" 15.5"x5.25"x10.5" 15.5"x5.25"x10.5" 17"x8"x16"
Weight
6.6 lbs.
12.1 lbs.
12.1 lbs.
35 lbs.
Redundancy Option
No No No
Optional
Wall Mountable
Yes Yes Yes No
Telephone System
Refer to
Most US systems
Most US systems
Most US systems
Compatibility
www.teleco.com for
Refer to
Refer to
Refer to
the current list
www.teleco.com for
www.teleco.com for
www.teleco.com for
the current list
the current list
the current list
Power Requirements




Power Source
Wall transformer
AC Outlet
AC Outlet
AC Outlet
GD
Input
120V 60Hz 35W
100/240 switchable
100/240 switchable
115/230V 60Hz 250W
50/60Hz 90W
50/60Hz 90W
Ringer Equivalence
0.4A
0.4B (VP4EII)
0.4B (VP4EII)
0.8B (Rhetorex)
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36

Document Outline