Front Cover.doc

Installation &
Maintenance
Manual
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Release 4.5
Revision 1.5
July, 2003

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CHAPTER 1
Introduction

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Introduction
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Section

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1 - Introduction
You should read this document before installing, reinstalling or making changes to the system. You
should become familiar with the Perfect Voice Office Pro features, the system set up and
configuration.
Overview
Perfect Voice Office Pro is a full-featured voice and call processing software product designed to
meet corporate needs with seamless telephone integration and LAN connectivity on a 32-bit
platform.
Every business, regardless of size, needs to communicate information quickly and efficiently to
compete in today's business environment. With Perfect Voice Office Pro, an organization can truly
streamline its inter-office communication by providing superior applications that give the flexibility
to excel in today's competitive climate.
The Perfect Voice Office Pro system uses software, a personal computer and speech processing
boards to automatically process telephone calls. Perfect Voice Office Pro answers telephone calls,
manages spoken messages, notifies Users of messages, transfers calls, and makes calls to deliver or
retrieve information.
The automated attendant feature in Perfect Voice Office Pro may also provide access to company
directories, automatic transfer of callers using rotary phones to a receptionist, after-hours answering
and holiday greetings. The attendant can screen callers for the User, provide music or product
messages while a caller is on hold in queue, and redirect a call either before it is transferred to an
extension or if the extension is busy or not answered.
Perfect Voice Office Pro can eliminate telephone tag, inaccurate messages, and lost messages. Voice
messaging allows a mailbox owner to receive, send, delete, skip, redirect, review, and update
messages. Users may pause, fast-forward, and rewind messages during playback; send copies of
messages to other Users; and confirm message reception.
Perfect Voice Office Pro is a menu-driven system with voice prompts. Through the use of voice
prompts, Perfect Voice Office Pro conveys available options. Users may interrupt the prompts by
pressing the telephone keypad button for an option before the voice prompt is finished.
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The Perfect Voice Office Pro's sophisticated multilingual feature makes it the perfect product for
today's global economy. Business has no borders or official language. Perfect Voice Office Pro may
be set up to communicate in up to nine simultaneous languages, providing companies the corporate
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services traditionally found in only large corporations.

Voice Messaging
Users may leave, retrieve, save, delete, and forward messages, change personal greetings, and record
new greetings from any touch tone telephone 24 hours a day. Perfect Voice Office Pro provides
added security with complete password protection to access an individual's mailbox.

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Introduction
Automated Attendant
The Automated Attendant increases call processing capabilities within a company. Perfect Voice
Office Pro answers incoming calls and transfers them to the appropriate extensions. It performs
promptly, courteously, and professionally 24 hours a day, 7 days a week. Valuable customers
won't have to spend time waiting to be transferred but a live operator is always available for those
who may need special assistance. For sales, order desk, accounts payable, shipping, and many other
departments, the Automated Attendant significantly accelerates caller connection. It can be used full
time or only as required, such as during peak calling periods, overflow situations, after hours, lunch
breaks, holidays, etc. Callers who don't know their party's extension number may access directory
assistance. The attendant can screen callers for the user, provide music or product messages while
the caller is on hold, and redirect a call either before it is transferred to an extension or if the
extension is busy or not answered. Perfect Voice Office Pro can connect callers to users who are
offsite by giving callers direct access to the user's cellular, home telephone, or branch office. It gives
callers single digit access to departments or individuals and direct access into a full-featured
audiotext menu. It can answer in multiple languages, and continue in the caller's language if the call
is transferred to a mailbox.

The Automated Attendant maximizes telephone line efficiency and is far more economical than
direct-inward-dialing services. It improves customer service and employee satisfaction by enabling
callers to get directly to the person with whom they wish to speak.

Voice Menus
Perfect Voice Office Pro voice menus are used to design full-featured custom designed call routing
applications. Global PIN numbers may be used to identify particular callers throughout the system
for routing purposes. Through the use of voice menu audiotext "trees", messages can be pre-
recorded to provide important information. Callers may then leave responses using the Perfect Voice
Office Pro IVR functions. Voice menus ensure that callers get the information they need, at anytime,
without any assistance. The information is available to them 24 hours a day 7 days a week.
Voice menus may be used to create industry-specific solutions such as banking applications,
education, insurance, and hospitality.

Perfect Voice Office Pro Gives You the Power To:
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Depending on how Perfect Voice Office Pro and users are configured, below are some of the
powerful features of the system.
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System Administrators
Perform administrative functions utilizing the user-friendly Windows interface or the
telephone keypad
Set up multi-tenanting for multiple company, or department applications. This includes
independent greetings, holidays, languages, business hours, operators, etc.
Assign single digit caller options and day / night operators.
Custom-program call routing applications with full-featured audiotext.
Create global schedules that may be applied to voice menus, e-mail, call routing tables, or
PIN routing tables.
Customize mailbox templates for users
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Assign a personalized operator for each mailbox.
Create customized Classes of Service for mailboxes
Get online help, administration, diagnostics, and reporting.
Users
Record up to 99 personalized greetings to answer incoming calls.
Record personal greetings in more than one language.
Record telephone conversations.
Create up to 99 individual distribution lists per user.
Control message play back with pause, rewind, fast forward, & skip messages functions.
Mark messages as urgent or certified for return receipt verification.
Block calls to user's extension.
Screen calls to user's extension.
Announce calls to user's extension before the caller is transferred.
Login or out of the system. "Logged in" status allows transfers. Logged out status does not
ring the extension and plays the "Gone Home" greeting.
Turn time and date stamp of messages on or off.
Have flexible internal or external message notification.
Have Unified Messaging via E-Mail.
Send text messages to other network users.
Callers
Use directory assistance to search by user's name.
Review and/or re-record messages before sending.
Mark messages as urgent before sending.
Page a user through the telephone system intercom.
Announce calls through the telephone system intercom.
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CHAPTER 2

Installation

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Installation
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Section

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1 - Installation Checklist

Complete Pre-Installation Worksheets

· Transfer Parameters

· Message Light Parameters
· Intercom Paging Parameters
· Inband Signaling Parameters (if used)
· User Directory
· Business Hours
· Company Greetings Scripts
· Mailbox Class of Service
See Installation, pages 5-11

Unpack and Inspect the System
See Installation, page 12

Placement of the System
See Installation, page 12

Assemble & Set Up the System
· Test the AC Outlet
· Install UPS
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· Install Sentinel Key
· Connect Telephone Lines
· Enter Dealer and Site Information
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· Log on/off Perfect Voice Office Pro
· Change the passwords
· Set up Network
See Installation, pages 13-38

Verify Integration Parameters
See Installation, page 39-77

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Configure the Database
At a minimum, the following must be completed. For more detailed information and
setting up specific features, refer to the Database Configuration section.
· Company Configuration
· Set up Class of Service(s)
· Create User Mailboxes

See Database Configuration

Program the Telephone System
See Installation, page 78

Install the Desktop Interface
See Installation, page 81

Testing
See Installation, page 86

Perform Training
· System Administrator
· End User
· Console Operator

See Installation, page 87
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Perform Final Cutover
See Installation, page 88
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Section

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2 - Before You Begin
Manage the Customer's Expectations
The management of the customer's expectations begins with the salesperson's first contact with the
customer and continues through the entire installation and acceptance process. The best tools for managing
the customers' expectations are product knowledge and communication with the customer. A pre-
installation meeting with the customer that includes a detailed discussion of how the system will be
configured should be held to help effect a smooth transition.
Although the customer may be intimately familiar with the communications problems at his site, he may
not know much about how Perfect Voice Office Pro can solve those problems. Armed with a thorough
understanding of Perfect Voice Office Pro's capabilities and the customer's problems, the installer is the
one in a position to engineer the best possible telecommunications solution. If the installer allows the
customer to engineer the solution, it may result in a partial solution and possibly a solution that cannot be
supported.
Use All Available Expertise
If a customer brings up issues that are beyond the scope of your immediate expertise, confirm your
speculations about a solution before making a commitment. Refer to other expertise within your company,
your Regional Sales Manager or Teleco Technical Support for answers to any questions you may have
about the product.
If you are not directly responsible for the telephone system to which the Perfect Voice Office Pro will be
interfacing, try to coordinate directly with the interconnect in charge. The installation of Perfect Voice
Office Pro requires a great deal of coordination between the programming of the telephone system and the
configuration of Perfect Voice Office Pro. The interconnect in charge should have access to the telephone
system manufacturer's technical support resources. No matter who is responsible for the telephone system
programming, make certain the customer's telephone system can be configured properly to match the
features desired by the customer on the Perfect Voice Office Pro. Even the most basic features of any
voice processing system depend on the ability of the telephone system to be configured appropriately.
Get All the Parties Involved
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Although the person who makes the decision to implement Perfect Voice Office Pro into his operation may
take it seriously, the individual responsible for actually implementing the solution may not. This individual
may work as an employee or may work as a contractor. It is important for everyone to recognize the
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significance of the changes to their organization as a result of the efforts of all parties.
For many sites, especially those sites that have never had voice processing before, Perfect Voice Office Pro
will change the way their business works, often in more ways than expected. A similar situation is evident
when a business purchases a computer system to do their accounting, replacing adding machines and hand-
written ledgers with spreadsheet software. Although many of the old problems will, by definition,
disappear, new problems may arise, especially if the technology is not handled properly or taken seriously.
Much of the success of any installation rests on the training and understanding of the key people in the
organization.

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Verify the Capabilities of the Customer's Telephone System
Even though the Perfect Voice Office Pro system has been shipped configured for the telephone system
identified on the sales order, the telephone system must be configured for proper interfacing with the
Perfect Voice Office Pro. For example, if the telephone system is to be programmed to forward busy calls,
some features of Perfect Voice Office Pro cannot be used such as Call Screening. Make sure your
customer's telephone system can be configured properly to match the features desired by the customer.
Installer Requirements
The installer plays a key role in the successful installation of the voice processing hardware and software.
In addition to performing the actual work of installing the product, the installer acts as a liaison between
the customer, telecommunications companies, and Teleco Technical Support. An installer is required to
have skills and experience in at least the basics of telephony and computer technology, including the
following:
Perfect Voice Office Pro Technical training certification.
Training and experience in at least the general concepts of telecommunications.
Expertise on the customer's telephone system or ready access to such expertise, including
telephone system documentation.
The ability to properly use analog telephone line monitoring equipment (see required equipment
below) and generate test calls to the system.
The ability to properly configure, install and remove circuit boards in a personal computer.
The ability to identify the basic components of a personal computer system, including the
motherboard, audioboard, video controller, etc.
A basic understanding of how to identify or specify a file in a Windows file system, specifically an
understanding of the meaning of a drive, directory, filename and extension.
Required Equipment
The installer must be equipped with the following tools to competently install Perfect Voice Office Pro:
Analog telephone line monitoring device (butt set with digit grabber is preferred)
Analog telephone line splitter
Industry standard single line 2500 set (or butt set)
Basic tools (screwdriver, pliers, cutters, etc.)
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Spare cables (modem, AC power, line cords, etc.)
Punch-down tool
Cable toner and amplifier
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Formatted floppy disks
Equipment For Remote Access
Much of the ongoing maintenance and changes to the system can be performed remotely. Using industry-
standard remote communications software, a technician may make changes to the system without being on
site. To perform these tasks remotely, the installer needs the following equipment:
A personal computer with a minimum of Windows 3.X and PC Anywhere 2.X and supporting a
serial port or internal modem. NOTE: Windows 95 and PC Anywhere 32 are strongly
recommended.
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A modem capable of communicating at a speed of at least 14400 baud. The remote
communications software supplied with the Perfect Voice Office Pro supports modems capable of
transmission rates between 14400 and 33600 baud.
A modem is provided with all systems and sites without modem access are subject to denial of support
services from Teleco Technical Support.
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Section

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3 - Getting Started
Before you assemble the Perfect Voice Office Pro system, you should fill out the pre-installation
worksheets below, verify that you received the necessary materials, and prepare the site.
Complete the Pre-Installation Worksheets
Before beginning the installation of Perfect Voice Office Pro, insure that the pre-installation
worksheets provided on the next few pages are completed. These worksheets help to verify telephone
system parameters, prepare the User Directory, identify company business hours, write scripts for the
company greetings, and specify the features for most Users.

Transfer Parameters Worksheet

Default
Enter
Parameter
Description
Value
Value
162-Default Rings
3
Number of rings before system returns a no answer.

163-Blind Transfer
&,
Sequence to place caller on Hold and perform a blind transfer - This
Protocol
parameter instructs Perfect Voice Office Pro on the sequence it should

follow to place a caller on hold before attempting a transfer to the
operator.
The following Special Characters may be used (& - Flash Hook and, -
Pause).
164-Supervised
&,
Sequence to place caller on Hold and perform a supervised transfer -
Transfer Protocol
This parameter instructs Perfect Voice Office Pro on the sequence it

should follow to place a caller on hold before attempting a transfer.
The following Special Characters may be used (& - Flash Hook and , -
Pause)
165-No Answer
&,
Sequence to return to caller in the event of a no answer.
Release

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166-Busy Release
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Sequence to get caller back in the event of a busy - This parameter
instructs Perfect Voice Office Pro on the sequence it should follow to

get a caller back when it encounters a no-answer condition.
The following Special Characters may be used (& - Flash Hook and , -
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Pause).
167-Transfer
<blank> Sequence to connect a call If your telephone system requires a connect
Connect Protocol
code (a code that must be dialed when connecting a transferred call),

here is where you would define it.
The following Special Characters may be used (& - Flash Hook and , -
Pause).
168-Handsfree
<blank> Sequence to connect a call - If your telephone system requires a connect
Announce Protocol
code (a code that must be dialed when connecting a transferred call),

here is where you would define it.
The following Special Characters may be used (& - Flash Hook and , -
Pause).
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Message Light Parameters Worksheet

Default
Enter
Parameter
Description
Value
Value
350-Message Light
Toshiba
This is the dialing string to activate the message-waiting lamp. Place
ON Code
#63E
an E where the Extension number would be in the string.
354-Message Light
Toshiba
This is the dialing string to deactivate the message lamp. Place an E
OFF Code
#64E
where the Extension number would be in the string.

Auto Attendant Parameters Worksheet

Default
Enter
Parameter
Description
Value
Value
146-Administrator
9999
This is the password to access the system administrator level.
Password

147-Installer
12345
This is the password to access the Installer level. It allows access to
Password
the System Parameters screens.

156-Paging Access
<blank>
This is the sequence to place a caller on hold, and access the intercom
Code
paging system, if applicable.
157-Paging Release
<blank>
This is the sequence to get the caller back after performing intercom
Code
paging, if applicable.
158-Paging Delay
<blank>
This is the time the system waits after paging before the call is
transferred.

Voice Mail Parameters Worksheet

Default
Enter
Parameter
Description
Value
Value
160-Minimum
4
Identifies the minimum message length for messages, in seconds.
Message Length

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Inband Parameters Worksheet

Default
Enter
Parameter
Description
Value
Value
182-Inband
0 Tells
Perfect Voice Office Pro that the system being integrated uses
Signaling
inband signaling. 1=Yes, 0 = No.
183-Inband Delay
1
The time that Perfect Voice Office Pro waits to hear incoming inband
signals. If no signals are heard in this time, Perfect Voice Office Pro
forwards to the Main Greeting. Value is specified in seconds
184-Inband Login
0
When the user accesses their mailbox, a password is required to access
Password
messages and features. This parameter activates the password
protection.
0 = Ask for Password, 1 = Don't Ask.
NOTE: This parameter is also used for SMDI.
185-Inband Login
0
The code sent by the telephone system to automatically Login to a
Code
mailbox to access messages and features. This is also known as "Auto
Station Login.
186-Inband Internal
<blank> The inband signal sent by the telephone system to indicate a no-answer
No Answer
condition on an internal call. This code tells Perfect Voice Office Pro
to send the caller to the Mailbox Greeting.
187-Inband
<blank> The inband signal sent by the telephone system to indicate a no-answer
External No Answer
condition on an external call. This code tells Perfect Voice Office Pro
to send the caller to the Mailbox Greeting.
188-Inband Internal
<blank> The inband signal sent by the telephone system to indicate a busy
Busy
condition on an internal call. This code tells Perfect Voice Office Pro
to send the caller to the Mailbox Greeting.
189-Inband
<blank> The inband signal sent by the telephone system to indicate a busy
External Busy
condition on an external call. This code tells Perfect Voice Office Pro
to send the caller to the Mailbox Greeting.
190-Inband Outside
<blank> Identifies What C.O. line that an inbound call has come in on. This
C.O. Call
code is only used for telephone systems that have C.O. line
identification.
191-Inband Invalid
<blank> The code that forces Perfect Voice Office Pro to go on hook. If your
Code 1
telephone system sends `garbage' codes to Perfect Voice Office Pro to
check line status, you may enter these codes here to indicate a hang-up
condition.
192-Inband Invalid
<blank> The code that forces Perfect Voice Office Pro to go on hook. If your
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Code 2
telephone system sends `garbage' codes to Perfect Voice Office Pro to
check line status, you may enter these codes here to indicate a hang-up
condition.
195-Inband
10
Identifies the maximum number of digits that the telephone system
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Maximum Digits
sends.
196-Number of
2
The number of digits sent to identify the incoming C.O. line.
Digits in C.O. String
197-Caller ID
10
The number of digits sent in Caller ID for inband calling.
Length

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User Directory Worksheet

Mailbox
Class of
Ext.
Last Name
First Name
Department
Number
Service

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Business Hours Worksheet
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Company Greetings Script

Description Prompt
Written script (Be sure to get all scripts approved before recording)
#
Morning Greeting

(Plays from
midnight to noon)
Afternoon

Greeting (Plays
from noon to six (6)
PM)
Evening Greeting

(Plays from six (6)
PM to midnight)
Closed Greeting

(Plays whenever
the Business hours
indicate that the
business is closed)
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N O T E
If the company is only open until 5:00 PM, the Closed Greeting begins to play at
5:00 PM. The Evening Greeting is never played.

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Mailbox Class of Service Worksheet

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Unpack and Inspect the System
Before unpacking, make certain that none of the shipping containers were damaged during shipment.
Do not open any damaged shipping containers. Contact your shipping agent for appropriate claims.
With Perfect Voice Office Pro, you should receive the following.

Materials Checklist:
Main system unit (PC) with Perfect Voice Office Pro software already installed
Keyboard
Perfect Voice Office Pro CD (pre-loaded)
Rhetorex or Intel audioboard(s) installed in the main system (quantity based on order)
Installation & Maintenance Manual on electronic media
Quick Reference Cards
User Guides
Hardware key (required for operation of system)
Windows NT/2000 Package (pre-loaded)
AC power cable for main system unit

Placement of Perfect Voice Office Pro
The Perfect Voice Office Pro system requires a stable horizontal surface, like any other computer system.
A sturdy table is ideal. Do not "temporarily" place the system somewhere it should not be. For example,
Perfect Voice Office Pro should never be placed on top of an air conditioning unit, filing cabinet, or
cardboard box.
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As with any electronic equipment, the system's environment should be near room temperature, with no
strong fluctuations in temperature or humidity and well ventilated. Dust can also be a problem, especially
on sites where there is construction activity in the same area. If this is the case, remove Perfect Voice
Office Pro and clean the area before reinstalling.
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Radio frequency interference (RFI) is rarely a problem, but has been known to damage electronic
equipment. Be sure the system is not placed near any strong sources of RFI, especially power transformers
or radio transmitting equipment.

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Section

4

4 - Assembling and Setting Up the
System
Checklist:
Test the AC Outlet
Install the Uninterruptable Power Supply (UPS)
Install the Sentinel Key
Connect the Telephone Lines
Set up the Network

Test the AC Outlet

N O T E
Before installing and powering telecom equipment, make certain that the outlet
being used for installation is wired correctly and provides acceptable voltage and
resistance readings. Failure to complete this step can cause system damage, poor
protection or degraded system performance. Tests should only be performed by a
qualified technician using a digital multimeter.

The Outlet Configuration
There are three slots in a standard 120VAC outlet:
Hot: The hot conductor delivers energy to the load (telephone system) through the smaller vertical
slot (See below). It connects to a fuse or breaker at the service panel.
Neutral: The neutral conductor is grounded and completes the circuit from the load (telecom system)
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to the service panel. It is typically referred to as the system ground and is the longer vertical slot.
Ground: The ground conductor is the hole below the two vertical slots (hot and neutral) and provides
a path for fault current between the load (telecom system) and earth. It is also known as the equipment
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ground.

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Is the Outlet Acceptable?
The following steps aid the technician in determining the AC outlet's acceptability. This test does not
determine the quality or condition of the power at the outlet relative to transient noise, sags, surges,
etc.

WARNING: Do not take these readings during lightning or thunderstorm activity.

1. Measure the AC voltage between the Hot and Neutral using the AC voltage scale. This
reading should be approximately 115VAC + 10VAC.
2. Measure the AC voltage between the Hot and the Ground using the AC voltage scale. This
reading should be approximately 115VAC + 10VAC. The readings in step 1 and step 2 should
be very close to the same.
3. Measure the AC voltage between the Neutral and the Ground using the AC voltage scale.
This reading should be less than 2VAC.
4. Measure the resistance between the Neutral and the Ground using the resistance scale. A
reading of 0.5 OHM or less is recommended.

N O T E
If the readings are acceptable as outlined in steps 1-4 above, the telecom system and
the Total Protection can be installed. If these readings are not acceptable, a qualified
electrician should be contacted to correct the condition. Again, failure to follow
these steps may result in system damage, poor protection or degraded system
performance.
Install the Un-interruptable Power Supply
The use of an un-interruptable power source (UPS) is strongly recommended. It significantly increases
the life expectancy of electronic equipment. The UPS should be supplied by a properly grounded,
isolated circuit.
Be sure that no other equipment is using the same circuit, especially vending machines, microwave
ovens, laser printers, fax machines, copiers, or other devices that can cause or generate excessive
current. This applies even if an UPS will be used. An exception applies to the telephone system. If
possible, make sure the telephone system uses the same properly grounded, isolated power circuit.
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N O T E
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Refer to your UPS manual for more information on UPS use and setup.

Install the Sentinel Key
The sentinel serves as a copy-protection device. This sentinel key MUST be connected to the LPT1
parallel port on your PC at all times to avoid software failure. Be sure the parallel port is properly
installed and configured as LPT1

IMPORTANT: Make sure all connections are secured before you turn on the power.

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WARNING:
Teleco strongly recommends against the connection of a printer to the sentinel, because the amount of
information sent through the sentinel to the printer could cause the sentinel to burn out. All
warranties are voided if a sentinel burns out as a result of the dealer or client connecting a
printer to the sentinel. If the sentinel burns out for this reason, the dealer or client must
purchase a new sentinel to operate the system.

Connect Telephone Lines
The voice board has two RJ-14 jacks. Each carries two telephone lines. The left-most connector
on the first board (Address 300H) is for channels 1 and 2; the connector on the right is for
channels 3 and 4. Channels 1 and 3 are the inside pair of wires and channels 2 and 4 are the
outside pair.

Labels on the CPU identify the following connections:

Device Connection
Point(s)
3-conductor AC power cable
corresponding connection on the back of the
system at the power supply

surge-protected AC power source (UPS
recommended)
male 15-pin male display monitor
female 15-pin video controller card
cable
(card may also have female 25-pin connector)
3-conductor display monitor power
surge-protected AC power source or directly
cable
off back of system power supply
Keyboard cable
round connector at the back of the system off
(if applicable)
the motherboard

Voice Board Connections
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Complete telephone system connections by plugging the line cords into their corresponding RJ-14
jacks on the Rhetorex or Intel voice board. The jacks are arranged in sequence with lowest port
(channel) number starting at the top.
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Section

5

5 - Enter Dealer and Site Information
You should enter the dealer and site information using the System Configuration Utility.

To access the System Configuration Utility:
· Select Start, Programs, Perfect Voice Office Pro, then PVO Configuration Wizard.
· Click Run Configuration.
· This screen appears. You may modify sections individually by highlighting the section on the
left side of the screen and clicking Modify, or click the Wizard button to edit every section.

To edit an

individual option,

select it on the left

side of the screen.

The current

settings appear on

the right side of the

screen. To edit,

click the Modify
button.

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Enter the Dealer Information
The Dealer Information screen displays the current Dealer Information, including Dealer Name,
Contact Name, and the Dealer's Telephone Number. To edit this information, click Modify, enter the
desired values, then click OK.

· Dealer Name: Enter the name of the dealer that installed the Voice Mail System.
· Contact Name: Enter the specific person at the Dealer that end users should call for support.
· Phone: Enter the telephone number that end users should call when they have questions.
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Enter the Site Information
The Site Information screen displays the current Site Information, including modem number, fax
number, and e-mail address. To edit this information, click Modify, enter the desired values, then click
OK.

Name: Enter the Company Name where the Voice Mail system is being installed.
Remote Maintenance Number: Enter the telephone number of the modem that is installed in
the PC. This can be a direct line or an extension.
Fax Number: Enter the Fax Number of the site.
E-Mail: Enter the e-mail address of the site.
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6

6 - Logging on/Off the System
When you first begin the Perfect Voice Office Pro system, you will not have access to any of Perfect
Voice Office Pro's other screens. To access these other screens, you must log on to the system with
either the System Administrator or Installer password. To make any modifications to the Perfect
Voice Office Pro system, you must log on with one of these passwords.
To Log on to Perfect Voice Office Pro:
From the Main Menu, Select "File", select "Log on". (You may also press the F11 key.)
Password Screen
Enter your password.

Below are the default passwords for the System Administrator and Installer level.

Default Password
Typically Accessed By...
Access Examples

9999 System
Administrator
· allows routine maintenance

·
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does not allow access to parameter section
· hides all passwords in each mailbox

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12345 Installer
· allows access to every area of the Perfect
Voice Office Pro system for modifications
and testing

The password may be a maximum of 15 digits. For security, as your password is entered, asterisks (*)
are shown in place of each digit entered to prevent others from seeing the password.

NOTE: If the passwords do not work, contact Teleco Technical Support.
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Logging off of Perfect Voice Office Pro
When you log off of the Perfect Voice Office Pro system, the first level of security is restored. This
ensures that no unauthorized changes can be made to the system.
From the Main Menu, Select "File", select "Log off" (You may also press the F12 key)

N O T E
Once the Installer has configured the system, the Installer must change the Installer
password and log off the system so that no one can access the Parameters section. If
you wish to log on to the system again, use the System Administrator's password.

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Section

7

7 - Changing System Passwords
The Installer should change the System Administrator and Installer passwords.
To change the passwords:
From the Main Menu, Select "File", select "Log on" (You may also press the F11 key)
Enter the Installer's password.
From the Main Menu, click on the Parameters button.
Select the "Auto-Attendant" tab.
Change the Administrator
and Installer passwords.
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Parameter 146 is the System Administrator password and Parameter 147 is the Installer password.
Choose the appropriate parameter (#146 and/or #147) and enter the desired password.
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NOTE:
The password must be numeric characters only. It cannot contain alpha characters.
Click on "Save", then "Exit".
Test to see that the new password (s) works. Log off and then log on again with the new
password.

N O T E
The Installer and System Administrator passwords must be different. If both levels
have the same password, the Perfect Voice Office Pro system defaults to the System
Administrator level. This means that the Installer will not be able to access the
system parameters.
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Section

8

8 - Startup Options
Following is a list of Perfect Voice Office Pro startup options. IMPORTANT: The desired option
must be added to the program line in three places: the Desktop, Startup group, and Program group.
Startup option

dk

Teleco/Toshiba SMDI supports Caller ID

 smdi
Centrex no Caller ID

mci

NEC SMDI supports Caller ID

ns
Northstar with Intel supports Caller ID

sx
Mitel no Caller ID

s1
Northern Telecom SL1 2116 set emulation no Caller ID

nonet
Disable
networking

fax
Enable fax-on-demand and fax mail

To add an argument to the program line:
1. Right-click
the
Perfect Voice Office Pro icon on the Desktop, in the Startup group, and the
Program group*
2. Select
Properties
3. Select
the
Shortcut tab
4. At the end of the Target field information, type a space then the option. Below is an example of
thefax argument.
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*To access the Startup group and Programs group, right-click the Start button. Select Open. From the
"Start Menu", double-click Programs. Double-click Startup and right-click the Perfect Voice Office
Pro icon. Repeat steps 2-4 above. Double-click Programs and right-click the Perfect Voice Office
Pro icon. Repeat steps 2-4.

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Section

9
9 - Dialstring Codes
The telephone keypad values for the special characters utilized by the telephone system and the Perfect
Voice Office Pro system are as follows:

Name
Character
Telephone
Code

Flash Hook

&

*1

Pause

,

*2

Extension

E

*3

Sender's Extension

S

*4

C.O.

C

*5

Mailbox

M

*6
Code
for
Inband $ *7

Underscore

_

*8

Blank

-

*9
Pound
# *0

Star

*

**
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Section

10

10 - Setting up the Network
N O T E
To properly set up the network for Perfect Voice Office Pro, you need the assistance
of the site's Network Administrator. Ensure that the Network Administrator or IS
Consultant is available BEFORE setting up the network and before calling Technical
Support.

Also ensure that you have the Windows NT/2000 CD and the complete set of Perfect
Voice Office Pro installation software.

If you are unfamiliar with networks or network terminology, review "What is a Network" below
before proceeding. Acronyms and Definitions of network terms are included in the Appendix. If you
are familiar with networks, skip to the next page.

What is a Network?
A network is an interconnection of computers and other devices for the purpose of sharing files, data,
programs, and other resources (such as printers). There are many variations of networks. The two
main types are peer-to-peer and client/server. These are described below:

Peer-to-Peer
A peer to peer network is a group of workstations that share data and resources, and have a common
purpose.

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Client/Server
A client/server set up involves one computer (the server) containing the resources, and one or more
workstations (also referred to as clients) accessing the server (sending requests) to receive data. The
Perfect Voice Office Pro system and the Desktop Interface is a client/server relationship, where the
Voice Mail is the server and the Desktop Interface is the client. Perfect Voice Office Pro and the
Desktop Interface may also operate as peer-to-peer network.

RPC
RPC (Remote Procedure Call) is a protocol that one program can use to request a service from a program
located in another computer in a network without having to understand network details.

When program statements that use RPC are compiled into an executable program, a stub (small program
routine that substitutes for a longer program) is included in the compiled code that acts as the representative
of the remote procedure code. When the program is run and the procedure call is issued, the stub receives
the request and forwards it to a client runtime program in the local computer. The client runtime program
has the knowledge of how to address the remote computer and server application and sends the message
across the network that requests the remote procedure. Similarly, the server includes a runtime program and
stub that interface with the remote procedure itself. Results are returned the same way.

DCOM
DCOM (Distributed Component Object Model) is a set of Microsoft concepts and program interfaces in
which client program objects can request services from server program objects on other computers in a
network. DCOM is based on the Component Object Model (COM), which provides a set of interfaces
allowing clients and servers to communicate within the same computer. DCOM is Microsoft's approach to a
network-wide environment for program and data objects.

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Data Access
The Desktop Interface uses the RPC (Remote Procedure Call) access method with DCOM (Distributed
Component Object Model). When the client sends a request to the database on the voice mail server, the
request passes through the DCOM object to the proxy/stub on the client PC (see figure below). This utility,
in turn, contacts the proxy/stub on the server and sends the request. On the server, the request is passed
through the DCOM server to the database; the result is returned using the same method.

The DCOM Object on the client is responsible for passing data to and from the proxy/stub DLLs on both
the client and the server. These proxy/stub DLLs on both the client and server are responsible for
communication between the client and the server (through TCP/IP). The DCOM server runs functions and
methods from the database, and then receives the result and passes it to the client.

CODEBASE Engine
Common Database
Message
Exchange
CODEBASE Engine
Local (Personal) Database
(TCP/IP
(Notes, Contact)
Winsock)
CODEBASEVB.dll
DCOM Object
DCOM Server
(dbcln.dll)
(esnavmam.exe)
Proxy/Stub
Proxy/Stub
(dbsvrps.dll)
(dbsvrps.dll
Desktop Interface
Server
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Guidelines for Setting up the Network
You may refer to the following guidelines when setting up the network environment.
· Step 1: Determine the network type.
· Step 2: Set up the TCP/IP protocol for your particular network.
· Step 3: Install the transport management utility.
· Step 4: Perform common tasks for all network types.
· Step 5: Test the network connection.

Step 1: Determine the network type
Perfect Voice Office Pro is designed to run on a Windows 2000 network. This is the most ideal setting
to ensure that it runs and configures smoothly. It will also run on a Windows 95 or 98 network.
Determine the type you are using before continuing.

Step 2: Set up the Protocols for Your Particular Network
After determining the type of network environment, you should set up the TCP/IP for your particular
network. The following pages describe how to configure the PCs that run Perfect Voice Office Pro
and the Desktop Interface.

Configuring TCP/IP Under Windows 95/98
The TCP/IP network protocol is an integral part of Perfect Voice Office Pro. All Perfect Voice Office
Pro systems are shipped with TCP/IP installed, and use it to communicate with Desktop user
workstations. Every time a new message is received, a mailbox opened, a message played, etc., etc., a
packet of information is sent via TCP/IP between the Perfect Voice Office Pro system and the User's
workstation. If TCP/IP is not correctly configured at the system or workstation, Caller ID and message
notification screen pops will not function. Improper configuration can also result in faulty system
operation during the nightly maintenance cycle.

Configuring TCP/IP for Perfect Voice Office Pro is a straightforward process. Follow the steps below
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to ensure a successful installation.

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For Networks That Already Use TCP/IP...
If the workstations on the network already have TCP/IP loaded, it is only necessary to configure the
Perfect Voice Office Pro system to match the rest of the workstations. The best way to proceed is to
check with the network administrator to determine the following:

If Static IP Addresses Are Used:
Ask the network administrator for an IP address for the Perfect Voice Office Pro system. The
address includes both the IP address and a subnet mask used by all workstations on the network.

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If Addresses Are Assigned Automatically By DHCP:
Networks running TCP/IP may assign IP addresses automatically by using a DHCP server. The
DHCP server assigns from a range of valid addresses that it is configured to use. Ask the network
administrator for a static IP address for the Perfect Voice Office Pro system. The
administrator then sets a reservation for that address in the DHCP server so that it is not assigned
to any other workstation.

N O T E
Shut down Perfect Voice Office Pro before proceeding.

Configuring TCP/IP Under Windows 95/98 when TCP/IP is already installed
1. Right-click the Network Neighborhood Icon and select Properties.
2. On the Configuration tab, select the TCP/IP Protocol and
select Properties.

3. On the IP Address tab, select Specify an IP
Address.
4. Enter the IP address and submask provided by the
network administrator. Ensure that it matches the
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subnet mask assigned to all the other PCs in the
workgroup.
5. Click OK.
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6. Windows asks if you wish to reboot the system.
Click OK to reboot. Be sure that the Perfect Voice
Office Pro application has been shutdown before
rebooting. If Perfect Voice Office Pro is still
running, you must shut it down first and then reboot.

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When TCP/IP Is Not Installed on The Network...
1. Right-click the Network Neighborhood Icon and select Properties.
2. On the Configuration page, click the Add button. You see the dialog box shown below.

3. Select Protocol and click Add.

4. Scroll through the list of vendors and
select Microsoft. Then select TCP/IP
in the listing on the right side.

5. Click OK to complete the selection.
6. Click OK again to close the Network
Properties dialog box.
7. Windows 95 prompts you for the CD-
ROM if it is needed. After it installs
the required files, Windows asks
whether you want to restart the
system. Click OK to complete the
installation process.

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Configuring TCP/IP Under Windows NT/2000
The TCP/IP network protocol is an integral part of Perfect Voice Office Pro. All Perfect Voice Office
Pro systems are shipped with TCP/IP installed, and use it to communicate with Desktop user
workstations. Every time a new message is received, a mailbox opened, a message played, etc., etc., a
packet of information is sent via TCP/IP between the Perfect Voice Office Pro system and the User's
workstation. If TCP/IP is not correctly configured at the system or workstation, Caller ID and message
notification screen pops will not function. Improper configuration can also result in faulty system
operation during the nightly maintenance cycle.

Configuring TCP/IP for Perfect Voice Office Pro is a straightforward process. Follow the steps below
to ensure a successful installation.

For Networks That Already Use TCP/IP...
If the workstations on the network already have TCP/IP loaded, it is only necessary to configure the
Perfect Voice Office Pro system to match the rest of the workstations. The best way to proceed is to
check with the network administrator to determine the following:

If Static IP Addresses Are Used:
Ask the network administrator for an IP address for the Perfect Voice Office Pro system. The
address includes both the IP address and a subnet mask used by all workstations on the network.

If Addresses Are Assigned Automatically By DHCP:
Networks running TCP/IP may assign IP addresses automatically by using a DHCP server. The
DHCP server assigns from a range of valid addresses that it is configured to use. Ask the network
administrator for a static IP address for the Perfect Voice Office Pro system. The
administrator then sets a reservation for that address in the DHCP server so that it is not assigned
to any other workstation.

N O T E
Shut down Perfect Voice Office Pro before proceeding.
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Configuring TCP/IP Under Windows NT/2000 when TCP/IP is already installed
1. Right-click the Network Neighborhood
Icon and select properties.
2. On the Configuration tab, select TCP/IP
Protocol and click Properties.

3. On the IP Address tab, select Specify an IP
Address.

4. Enter the IP address, subnet mask, and
default gateway provided by the network
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administrator. Ensure that it matches the
subnet mask assigned to all the other PCs
in the workgroup.

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5. Click OK.

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Configuring TCP/IP Under Windows NT/2000 when TCP/IP is not Installed on the
Network
1. Right-click the Network Neighborhood Icon and select Properties.

2. On the Configuration page, click the Add button. You will see the dialog box shown below.

3. Select TCP/IP in the listing.

4. Click OK to complete the selection.

5. Click OK again to close the Network Properties dialog box.

6. Windows NT/2000 prompts you for the CD-ROM if it is needed. After it installs the required files,
Windows asks whether you want to restart the system. Click OK to complete the installation
process.
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Considerations for Windows 95, 98 and 2000
Selecting An IP Address
Once it is installed, configuring TCP/IP support is easy. Just select the TCP/IP entry in the Network
Properties box and click the Properties button. You'll see a dialog box similar to the one shown
below. The pages in this dialog box allow you to set the addresses and other TCP/IP properties for
your machine

IP addresses are actually composed of four numbers separated by periods. Each number must be in a
valid range from 0 to 255. You can use up to the first three numbers to represent your organization,
and the remaining number represents your computer. To simplify things, you can use 100.100.100.1
for the first computer, 100.100.100.2 for the second, and so on. The subnet mask numbers define the
meaning of the IP addresses on your network, and allow only two numerical values. A value of 255
indicates an organization entry; a value of 0 denotes a workstation. All workstations on the network
must have the same subnet and organization numbers before they can communicate. The only number
unique to each workstation is the portion of the IP address reserved for the workstation by the subnet
mask.

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The first 3 numbers
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Unique number (0-255) for
identify the
each workstation.
organization.
Last number of subnet
The first 3 numbers
indicates position of unique
are 255, reserving
workstation number in IP
the first 3 numbers of
address.
the IP address for the
organization.
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Step 3: Install Session Q
The Session Q program is located in the Startup Group on the Perfect Voice Office Pro system. This
program handles communication between the Perfect Voice Office Pro server and desktops. Session Q
is the transport management utility that makes better use of the ninety-seven (97) TCP connections
limitation of Windows 95 by using connections only as needed, so that, in total, more that 97
connections are possible.
Session Q manages sessions and closes user connections periodically as they become idle, in order to
make room for incoming and outgoing initiated connections. Either Session Q or the User can initiate a
connection when some information is available for sending. The information should be queued as the
connection is established and service, account, session identification and connect-back information are
exchanged. Multiple users (with the same or different account) on a single host can connect to a
service through Session Q. As well, multiple users from different hosts may use the same account.

SessionQ provides the following features:
· SessionQ acts as a security field between the system and the network to ensure that if anything
should happen to the network, the voice mail system will not be affected.
· SessionQ validates packets that are received from the network before they are passed to the
voice mail system.
· SessionQ manages LAPTalk functionality, a feature that allows sending of alphanumeric
messages to a pager from a Perfect Voice Office Pro desktop, and LANTalk, the sending of
text messages from one Perfect Voice Office Pro desktop to another.

N O T E
SessionQ is required if the Desktop Interface is to be used.

IMPORTANT: The SessionQ program must run at all times. It needs to remain
in the system startup group.

Using SessionQ
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To access SessionQ, select Start -- Programs -- Perfect Voice Office Pro -- SessionQ from the main
Windows screen.

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When Session Q is running, an icon similar to this appears in the
bottom right-hand corner beside the clock.

To edit SessionQ settings, right-click the SessionQ icon. The following menu
is available. You may access Connections Info, Session Info, Options,
About, or Exit from this menu. The same options are also available when
you select SessionQ Central.

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Session Q Central
Session Q Central is the Control Panel for the Session Q utility. When you select Session Q Central,
the following screen appears.

Connections Info
When you select Connections Info, the following screen appears.

`Takes Picture' of
Clears Trace

the current screen
screen and
and opens second

restarts it
window with data

Allows you to set
filter con
dition
Opens second
for Tr ace
duplicate window

List of active
sessions
Details of session
based on
Trace screen;
selection from the
shows session
Trace screen
activity
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Activates /
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deactivates
scrolling on
Trace screen
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Sessions Info
When you select Sessions Info, the following screen appears.

`Takes Picture' of
Clears Trace
the current screen

screen and
and opens second

restarts it
window with data

Allows you t o set
filter condition
for Tr

ace
Opens second

duplicate window

List of active

sessions
Details of session

based on
Trace screen;
selection from the
shows

session
Trace screen
activity

Activates /
deactivates
scrolling on
Trace scree
n

Filters
The Filter Config screen is displayed when you click the
Filter Trace... button on the Connections Info or
Sessions Info screen. The Filter Config screen allows
you to specify a range of mailboxes to limit the Trace
Data to. Choose the field to search, the condition to
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search by (>, <, >=, not =, etc.), and the criteria to search
by. Select No Filter to clear the filter.

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The Filters option is useful when you are troubleshooting.
It allows you to limit the display to a particular user or
group of users in order to determine what is happening at their particular workstation(s) at any given
time.

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Options
When you select Options, a configuration menu is displayed. A description of the fields follows.

Startup Tab
On the Start Up tab, you specify the screens you want to
be opened when the system starts up. Check the
appropriate box(es).

Connections Tab
The Connections tab shows the settings that are
adjustable for the connections.
· Maximum Connections: This specifies the
maximum number of connections that may be
opened at any time. (Range is 3-90)
· Connections Keep Available: This field specifies
the maximum number of connections to keep
available at any one time. The purpose is to leave
sessions open for new users.
· Reconnect Queue Check Interval: This field
specifies the length of time (in milliseconds) to wait
before attempting to connect to client.
· Reconnect Retries: This field specifies the number
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of times to retry to connect back to each client if
client is busy before terminating the client's position
in queue.
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VM Service Tab
The VM Service tab controls settings on services
performed by the Voice Mail.
· Share Name: This field indicates share name of
voice mail directory (default = blank). To
provide additional network security, you should
enter VM$ in this field and in the actual
Windows share screen (see "Common Tasks for
All Network Types and Environments"). If you
specify the share name here, it is not necessary
to enter it in the desktop configuration. If you
need to change the share name later, you only
have to change it on the Perfect Voice Office Pro
server; not the desktops.
· New Call Active Duration (secs): This field specifies the length of time (in seconds) to retry
screen notification of a new call on busy network.

Trace Tab
The Trace tab controls Trace screen settings that can
be adjusted.
· Auto Save Trace Log: This field indicates
whether or not to automatically write the Trace
activity to a log file. The file created is
SQDDMMHH.TRC, where DDMMHH
represents Day Month, Hour.
· Maximum Trace Items in Memory: this field
specifies the maximum number of lines to
display in the Connections Info or Sessions Info
screens.

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Step 4: Common Tasks for all Network Types and Environments
1.
On Perfect Voice Office Pro Server: Set the drive where Perfect Voice Office Pro is installed
(C: drive is the default) on the computer to a full access Share Level.
· Right click on Network Neighborhood.
· Select Properties.
· Select the Access Control tab.
· Specify Share-level Access Control and click OK.

2.
Verify the share name for the installation of the Desktop interface. The default share name is
VM.*
· Go to Windows Explorer.
· Right-click on Drive C (C:)
· Select Sharing...
· Select the Sharing tab.
· Select Shared As: and verify that the
Share Name is VM

*Adding $ to VM ($VM) hides shared directories from
users on the network. Refer to "VM Service Tab" in
the Session Q section. It is recommended that you
enter $VM as the Share Name.

Step 5: Verify the Network Connection
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After the computers have been configured, it is necessary to verify the network connection:
Start up the Desktop Interface on the client PC. A red square appears in the top right hand corner
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of the Desktop Interface screen. Within a few seconds, that box disappears. If the red box does
not disappear, this is an indication that the network is not configured properly. If this is the case,
verify all of the settings again. Double-check all of the settings (including IP address, if applicable,
and the Perfect Voice Office Pro Server Name).

Finding the Computer Name
A common cause of "No answer from partner" errors is the wrong computer name. To find the
computer name, click on the properties of the Network Neighborhood and select the
identification tab.
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Section

11
11 - Verify System Parameters
N O T E
Perfect Voice Office Pro is shipped pre-configured for Teleco/Toshiba telephone
systems. If Perfect Voice Office Pro is integrating with a different telephone system,
the Telephone Integration Utility and Accucall call analysis program must be run.
Refer to the Appendix for more information on Accucall.

What is Integration?
Integration enhances the level of communication between Perfect Voice Office Pro and the telephone
system and results in more efficient use of both systems. Callers and Users of an integrated voice
messaging system find it easier to use and more intuitive than non-integrated systems.
In an integrated configuration, the telephone system is programmed to be "aware" that a voice
messaging system is connected to it. As far as the telephone system is concerned, the Perfect Voice
Office Pro extensions are no longer single-line analog stations but voice processing ports. Calls
directed to Perfect Voice Office Pro are accompanied by information from the telephone system about
the source and status of the call. For example, this information may tell Perfect Voice Office Pro that
the call was forwarded from a ring-no-answer extension as well as from what extension it was
forwarded. This allows Perfect Voice Office Pro to place the caller into the appropriate state and the
caller immediately hears that person's personal greeting.
Another advantage of voice messaging integration with some telephone systems is apparent when a
User calls Perfect Voice Office Pro from his or her desk. The telephone system provides Perfect Voice
Office Pro with information about the calling party's extension number and the fact that it is a direct
call. Typically, Perfect Voice Office Pro is programmed to immediately prompt the User for his or her
password since the caller most likely wants to go into User mode.
There are a variety of methods for integrating telephone systems with Perfect Voice Office Pro. Some
telephone systems offer no integration at all while others offer only minimal information. The two
most common methods of integration include in-band signaling (IBS) and out-of-band signaling
(OBS).
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In Band Signaling (IBS)
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In a telephone system that supports IBS integration, sequences of DTMF digits (integration strings) are
sent to Perfect Voice Office Pro by the telephone system. For example, a call may be forwarded from
extension 201 to Perfect Voice Office Pro if that extension did not answer. Soon after Perfect Voice
Office Pro answers, the telephone system provides the DTMF tone sequence, *41*201. Please
remember, this is a hypothetical case. This sequence of "*41*" is referred to as pilot, or steering
digits and indicates the call was forwarded under a ring-no-answer situation. The next three digits
indicate the extension number of the called party. Perfect Voice Office Pro would interpret the digits
appropriately and play User 201's personal greeting.
Most IBS integration digit strings are sent soon after Perfect Voice Office Pro answers a call. IBS
digits indicating a hang-up can be sent at any point during the processing of the call. Perfect Voice

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Office Pro responds to this signal, terminating the call as quickly as possible, thus freeing up the port
for other calls.
The telephone system manufacturer and model determine the level of IBS integration that is available.
For example, some telephone systems are able to distinguish whether a forwarded call is a no answer
or a busy situation and then provide this information to Perfect Voice Office Pro, while other phone
systems do not. Some phone systems offer information about whether the call originated from outside
the telephone system or from the station side, while other phone systems make no distinction. It is
important to understand these differences and what type of IBS information is available to the Perfect
Voice Office Pro system.
"Simple" IBS
Simple IBS is similar to more conventional IBS in that the call information comes in the form of
sequences of DTMF digits. However, unlike conventional IBS, simple IBS only offers the extension
number of the station from which the call was forwarded. No steering or trailing digits accompany the
User's extension number. This can make it difficult to distinguish between an extension number
entered by a person wanting to be transferred to that person's extension and one entered by the
telephone system as part of a normal integrated call. However, if properly configured, Perfect Voice
Office Pro operates correctly.
Out-of-Band Signaling (OBS)
With a configuration using OBS, information about a call is sent as a packet of character data to
Perfect Voice Office Pro over a serial link (RS-232). Using this data packet, Perfect Voice Office Pro
places the call into the appropriate state. Like IBS, the information contained in the data packet
specifies the calling and/or called party's extension number and the reason for the call. Unlike IBS, this
information may be sent just before or just after Perfect Voice Office Pro receives the call.
With OBS, all packets come over the same physical, serial link. The data in the packet also contains
information, which associates it with a particular channel. In addition to answering the call, Perfect
Voice Office Pro checks to see if there is an incoming packet associated with that channel. Once the
packet is identified, other information about the call can be obtained. Because OBS is data passed over
a serial link, the format of the information can vary. The most common format of OBS signaling is
Simple Message Desk Interface (SMDI).

SMDI Integration
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Most central offices and some larger telephone systems offer serial ports that can provide information
in SMDI format to Perfect Voice Office Pro. Although other telephone systems may not offer a direct
SMDI link, the information can be generated by a third party device that performs set emulation or
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protocol conversion.
Direct Link: A serial link from the telephone system is the most straightforward method of achieving
SMDI integration. For example, the Teleco UST1424DK telephone system has a serial interface that
provides SMDI packet information to Perfect Voice Office Pro. All that is needed is the physical cable
to connect the two. Most central offices are also equipped to provide SMDI information through
Centrex, or Essex, service. Since the actual telephone switching equipment is located far from the
Perfect Voice system, this link is accomplished with a dedicated modem link.
Protocol Converter: Sometimes, the telephone system generates information that is not in SMDI
format. In these situations, an external device called a protocol converter may be used to convert the
proprietary information from the telephone system into SMDI format that the Perfect Voice Office Pro
is able to interpret.
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Set Emulation: Some telephone systems do not provide a serial interface at all. In these situations, the
information needed to construct an SMDI packet may be obtained from a digital set interface.
Integrated calls are sent directly to a digital set extension. This station is controlled by a device that is
capable of reading information in the display of the digital set and operating the set. Information about
the call received is obtained by reading the display and the call is transferred to a Perfect Voice Office
Pro extension. An SMDI packet, whose contents are based on the information read from the display, is
generated and sent to Perfect Voice Office Pro over the serial link of the set emulator.

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Verify the System Parameters
From the Main Menu:
Log in at the Installer level
Click the Parameters button
From your pre-installation worksheet and telephone system documentation, verify that the system
parameters are correct.

N O T E
If you change a parameter, you must click the Save button for each tab screen. For
example, if you change the Installer password on the Auto-Attendant tab, you must
save that change before accessing another tab such as Voice Mail.

System Parameters are preset based on the telephone system specified on the Perfect
Voice Office Pro order. Verify the parameters marked with an asterisk (*). Many of the
following parameters should NOT be changed. They are included for reference only.

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Verify Auto Attendant Parameters - (144 to 158)
144 - Extension Length

DEFAULT = 3
Extension length, in digits. Valid extensions may be 2 to 8 digits.
145
-
Time-Out DEFAULT = 10
Number of seconds before disconnect upon no response.
*146 Administrator Password

DEFAULT = 9999
This parameter specifies the password to access the system administrator level.
*147 - Installer Password

DEFAULT = 12345
This parameter specifies the password to access the Installer level. It allows
access to the System Parameters screen.
148 Reserved
DEFAULT = 0
Reserved. This must be set to zero
*149

Multiple
Messages
DEFAULT = 0
If set to 0, callers are able to try other extensions after leaving a message. If set to
1, callers hear "Thank you, good-bye" after leaving a message.
*150

Notify
User
of
Transfer

DEFAULT = 1
Controls play of "One Moment, You have a call." prompt upon connecting. 0 =
Off, 1 = On.
151

Alternate
Star
DEFAULT = BLANK
Alternative DTMF for *. Used in telephone systems with the asterisk key
reserved for other functions such as speed-dial or re-dial.

152

Alternate
Pound

DEFAULT = BLANK
Alternate DTMF for #. Used in telephone systems with the POUND key

reserved for other functions such as speed-dial or re-dial.
153

Inter-Digit
Delay

DEFAULT = 2
Delay in seconds between entering DTMF.

154

Reorganization
Time

DEFAULT = 0300
Hard disk reorganization time, in military time. If set to 0000, Reorganization
will be skipped
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*155

Fixed
Length DEFAULT = 1
If set to 1, all mailboxes are same length. If set to 0, then mailboxes can be
variable lengths. Valid Range is 2 to 4 digit Mailbox Numbers.
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*156 Paging Access Code
DEFAULT = &, #30
This parameter specifies the code the system needs to dial to place caller on hold,
and access Intercom paging system.
*157 Paging Release Code
DEFAULT = &,
This parameter specifies the code the system needs to dial to get the caller back
after performing intercom paging.
*158 Paging Delay
DEFAULT = BLANK
This is the time the system waits after paging before transferring the call.

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Verify Voice Mail Parameters - (159 to 161)

159 Days to Save Messages
DEFAULT = 14
Default number of days to save old messages.

*160 Minimum Message Length
DEFAULT = 2
This parameter identifies the minimum message length for messages, in seconds.
161 Distribution Access Key
DEFAULT = *
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Digit to use to send messages to distribution lists.

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Fax Parameters - (300 to 317)

300 Fax on Demand
DEFAULT = 0
Set to 1 to activate fax on demand; otherwise, set to 0.
301 Local Area Code 1
DEFAULT = BLANK
Your local area code 1.
302 Local Area Code 2
DEFAULT = BLANK
Your local area code 2.
303 Local Area Code 3
DEFAULT = BLANK
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Your local area code 3.
304 Local and Toll Area Code 1
DEFAULT = BLANK
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The area code in your region that is both local and long distance 1. Note that for
parameters 304 and 305, you must create a DOS text file in the WINVM
directory that includes the local exchanges. The filename should be aaa.fax
where "aaa" is the local and toll area code.
305 Local and Toll Area Code 2
DEFAULT = BLANK
The area code in your region that is both local and long distance 2.
306 Code to Access Outside Line
DEFAULT = 9,
This is the code dialed for the Fax on Demand system to access an outside line.

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Fax Parameters - (300 to 317) continued
307 Code to Access a Toll Line
DEFAULT = 9,1
The code dialed for the Fax on Demand system to access a toll line.
308 Number of Digits in Area Code
DEFAULT = 3
The number of digits in the area code.
309 Number of Digits in Telephone Number
DEFAULT = 7
The number of digits in the telephone number in your area.
310 Fax Directory
DEFAULT=\FAXOUT
The directory where the fax documents are stored.
311 Dialing Suffix
DEFAULT = BLANK
This is any numbers that must be dialed after long distance numbers.
312 Reserved

313 Ask for Extension Number

Set to 0 to enable, 1 to disable. If enabled, the system prompts for an extension
number when the caller is requesting a document through Fax on Demand. The
number that the caller enters is placed in the "To:" filed on the fax header.
314 Fax Pickup Code

This is only valid for certain telephone systems. It specifies the digits the fax
card uses to pick up a parked call.
315 Default Fax Number

This is the default fax number where faxes are printed when another number has
not been specified.
316 Default Fax Mailbox

This is the default mailbox for faxes. Faxes that have not been addressed to
specific mailboxes are sent to this mailbox.
317 Fax Park Code

This field is not yet implemented. This is the code to park a fax.
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Verify Transfer Parameters (162-169)

*162 Default Rings
DEFAULT = 3
This parameter specifies the number of rings before system returns no answer.
*163 Blind Transfer Protocol
DEFAULT = &,
Sequence to place a caller on hold and perform a blind transfer. This parameter
specifies the sequence the system should follow to place a caller on hold before
attempting a transfer to the operator. The following special characters may be
used (& - Flash hook and , -Pause).
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*164 Supervised Transfer Protocol
DEFAULT = &,
Sequence to place a caller on hold and perform a supervised transfer. This
parameter specifies the sequence the system should follow to place a caller on
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hold before attempting a transfer. The following special characters may be used
& - flash hook, and - pause).
*165 No Answer Release
DEFAULT = &,
This parameter specifies the code the system needs to dial to return to caller in
the event of a no answer.
*166 Busy Release
DEFAULT = &,
This parameter specifies the sequence the system should follow to get a caller

back when it encounters a busy condition. The following special characters may
be used & - flash hook, and , - pause).

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Verify Transfer Parameters (162-169) continued
*167 Transfer Connect Protocol
DEFAULT = BLANK
Digit that must be used to connect a supervised call. If the telephone system
requires a connect code (a code that must be dialed when connecting a
transferred call), enter the code here.
*168 Handsfree Announce Protocol
DEFAULT=E1,
Sequence to dial a caller and announce over a telephone speaker.
169 Call Pickup Protocol

Sequence to dial to pick up a parked call.

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FOR REFERENCE ONLY: Disconnect Parameters - (174 to 181)

174 Silence Detection
DEFAULT = 3
Maximum length of silence considered a disconnect, in seconds.
175 Noise Detection
DEFAULT = 4
Maximum length of noise such as dial tone considered a disconnect.
176 High Cadence for Fast-Busy Detect
DEFAULT = 990
Fast busy detect high, in msec.
177 Low Cadence for Fast-Busy Detect
DEFAULT = 980
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Fast busy detect low, in msec
178 Grunt Detection
DEFAULT = 0
Enable Grunt detect: 1 = On, 0 = Off.
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179 Grunt Threshold
DEFAULT = 8000
Determines noise threshold for Grunt, if on. The default for Rhetorex is 8000
but it can be set to 6000 if using 6KHz compression. The default for Intel is 500.
180 Hang-up String
DEFAULT = D
String which forces hang-up.
181 Hang-up Delay
DEFAULT = 1
This is the maximum time allowed between hang-up strings for a valid hang-up.

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Verify Inband Parameters - (182 to 197)

182 Inband Signaling
DEFAULT = 1
This specifies whether the telephone system being integrated uses inband

signaling.
0 = No, 1 = Yes
183 Inband Delay
DEFAULT = 1
This parameter specifies the number of seconds that the system will wait
for the first digit of a possible inband (DTMF) integration packet. The
Inband Delay timer begins after the Offhook Delay (Global Parameter #10)
has expired. If the first digit of the inband packet arrives after the Inband
Delay timer has expired, integration will not function properly.
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This timer also acts as the interdigit timer for the inband integration packet.
Once the system has begun to collect the inband signals, this parameter
specifies the maximum pause that is allowed between the inband digits.
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(The time limit for acceptance of inband digits is 8 seconds.)
If the telephone system has a configurable inband timer, it should be set as
short as possible to improve inband performance.
184 Inband Login Password
DEFAULT = 0
When the User accesses his/her mailbox internally, a password is required

to access messages and features. If this parameter is set to "Yes" (0), the
system does not prompt for the password. If set to "No" (1), the system
prompts for the password. Ask for password: 0 = Yes, 1 = No.
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Verify Inband Parameters - (182 to 197) continued

185 Login Code
E = Recipient's mailbox
number
This is the code sent by the telephone system to automatically log in to a
S = Sender's mailbox number
mailbox to access messages and features. This is also known as auto
C = incoming line number
station login.
X = Ignore

I = Caller ID
186 Internal No-Answer Code
E = Recipient's mailbox
number
This specifies the inband signal sent by the telephone system to indicate a
S = Sender's mailbox number
no-answer condition on an internal call. This code tells Perfect Voice
C = incoming line number
Office Pro to send the caller to the mailbox greeting.
X = Ignore
I = Caller ID
187 External No-Answer Code
E = Recipient's mailbox
number
This specifies the inband signal sent by the telephone system to indicate a
S = Sender's mailbox number
no-answer condition on an external call. This code tells Perfect Voice
C = incoming line number
Office Pro to send the caller to the mailbox greeting.
X = Ignore
I = Caller ID
188 Internal Busy Code
E = Recipient's mailbox
number
This specifies the inband signal sent by the telephone system to indicate a
S = Sender's mailbox number
busy condition on an internal call. This code tells Perfect Voice Office Pro C = incoming line number
to send the caller to the mailbox greeting.
X = Ignore
I = Caller ID
189 External Busy Code
E = Recipient's mailbox
number
This specifies the inband signal sent by the telephone system to indicate a
S = Sender's mailbox number
busy condition on an external call. This code tells Perfect Voice Office
C = incoming line number
Pro to send the caller to the mailbox greeting.
X = Ignore
I = Caller ID
190 - C.O. Call Code
E = Recipient's mailbox
number
This parameter identifies what C.O. line an inbound call came in on. This
S = Sender's mailbox number
code is only used for telephone systems that have C.O. line identification.
C = incoming line number
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X = Ignore
I = Caller ID
191 Invalid Code 1

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Certain telephone systems include codes that may interfere with inband
signals. Enter the code in this field.
192 Invalid Code 2

Certain telephone systems include codes that may interfere with inband
signals. Enter the code in this field.
193 Reserved Code 1

194 Reserved Code 2

195 Max Digits
DEFAULT = 5
Maximum number of digits sent through inband signaling.

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196 - CO Digit Length

Number of Digits sent to identify the incoming CO line.
*197 Caller ID Length
DEFAULT=10
Number of Digits sent in Caller ID for Inband Calling

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Verify Notification Parameters (170 to 173)

170 Outside Line Access
DEFAULT = 9,
Dial string for local outside line.
171 Start Port for Notify
DEFAULT = LAST
This specifies the lowest port enabled for outdial notification. The system
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begins notification from the "End Port for Notify" and works down to this
port as ports become available. Outdial notification includes MWI, pager,
and telephone. You may enter FIRST, LAST, or a number.
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172 End Port for Notify
DEFAULT = LAST
This specifies the highest port enabled for outdial notification. The system
begins notification from this port and works up to the "Start Port for
Notify" port as ports become available. Outdial notification includes
MWI, pager, and telephone. You may enter FIRST, LAST, or a number.
173 Outcall Retry Interval
DEFAULT = 15
This field specifies the default number of minutes between retries to

attempt to place the outcall notification. This may be overridden within
the mailbox. If the mailbox value is left blank, the system uses this value
as the default.

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Verify Message Light Parameters - (350 to 360)

*350 Message Light ON Code

Dial string to activate message-waiting light. Place an E to represent the
extension number in the dialing string.
351 Number of ON Retries

Number of times to retry the message waiting light on, after the initial try.
352 ON Retry Interval

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Number of minutes between retries for message waiting on.
353 Light ON for All

Light message waiting lights for all messages. If set to 0, only the first
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message triggers lights. If set to 1, message lights light for all messages.
*354 Message Light OFF Code

Dial string to turn off message waiting light. Place an E to represent the
extension number in the dialing string.
355 Number of OFF Retries

Number of times to retry the message waiting light off, after the initial try.
356 OFF Retry Interval

Number of minutes between retries for message waiting off.
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Verify Message Light Parameters - (350 to 360)
357 Light OFF for All

Extinguish message-waiting lights for all messages. If set to 0, lights are
extinguished for the first message. If set to 1, lights extinguish for all
messages.
358 Light OFF on Last

If set to 1, the system waits until there are no new messages before turning
the message waiting light off.
359 Wai