Installation &
Maintenance
Manual
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Release 1.6
Revision 1.2
July, 2003

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CHAPTER 1
Introduction









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Introduction
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Section

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1 ­ Introducing Perfect Voice Pinnacle
You should read the Perfect Voice Pinnacle Installation and Maintenance before installing,
reinstalling or making changes to the system. You should become familiar with the Perfect Voice
Pinnacle features, the system set up and configuration.

Overview
Engineered by Teleco, Perfect Voice Pinnacle is a full-featured voice and call processing software
product designed to grow with your business, preparing you for the future and maximizing your
investment.
Every business, regardless of size, needs to communicate information quickly and efficiently to
compete in today's business environment. With Perfect Voice Pinnacle, an organization can truly
streamline its inter-office communication by providing superior applications that give the flexibility
to excel in today's competitive climate.
The Perfect Voice Pinnacle system uses software, a personal computer and speech processing boards
to automatically process telephone calls. Perfect Voice Pinnacle answers telephone calls, manages
spoken messages, notifies Users of messages, transfers calls, and makes calls to deliver or retrieve
information.
The automated attendant feature in Perfect Voice Pinnacle may also provide access to company
directories, after-hours answering and holiday greetings. Perfect Voice Pinnacle can eliminate
telephone tag, inaccurate messages, and lost messages. Voice messaging allows a mailbox owner to
receive, send, delete, skip, redirect, review, and update messages. Users may pause, fast-forward, and
rewind messages during playback; and send copies of messages to other Users.
Perfect Voice Pinnacle is a menu-driven system with voice prompts. Through the use of voice
prompts, Perfect Voice Pinnacle conveys available options. Users may interrupt the prompts by
pressing the telephone keypad button for an option before the voice prompt is finished.
The Perfect Voice Pinnacle's sophisticated multilingual feature makes it the perfect product for
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today's global economy. Business has no borders or official language. Perfect Voice Pinnacle may
be set up to communicate in different languages, providing companies the corporate services
traditionally found in only large corporations.

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Voice Messaging
Users may leave, retrieve, save, delete, and forward messages, change personal greetings, and record
new greetings from any touch tone telephone 24 hours a day. Perfect Voice Pinnacle provides added
security with complete password protection to access an individual's mailbox.

Automated Attendant
The Automated Attendant increases call processing capabilities within a company. Perfect Voice
Pinnacle answers incoming calls and transfers them to the appropriate extensions. It performs
promptly, courteously, and professionally ­ 24 hours a day, 7 days a week. Valuable customers
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won't have to spend time waiting to be transferred but a live operator is always available for those
who may need special assistance. For sales, order desk, accounts payable, shipping, and many other
departments, the Automated Attendant significantly accelerates caller connection. It can be used full
time or only as required, such as during peak calling periods, overflow situations, after hours, lunch
breaks, holidays, etc. Callers who don't know their party's extension number may access directory
assistance.
The Automated Attendant maximizes telephone line efficiency and is far more economical than
direct-inward-dialing services. It improves customer service and employee satisfaction by enabling
callers to get directly to the person with whom they wish to speak.

Speech Recognition
Speech Recognition will be available in a future release.
Imagine driving down the road and being able to verbally command your voice mail system! You
can log in, enter your password and manage messages without ever fumbling with the keypad.
Speech recognition is an optional feature that allows voice mail users to speak to the voice mail and
use it without pressing touch-tone buttons.
Visual Message Management with Perfect View
Perfect View gives you mailbox control at your desktop or mobile PC through a simple, easy-to-use,
web browser interface. There is no need to load additional software to run Perfect View -- You only
need Internet Explorer, version 5.5 or above. Perfect View facilitates the maintenance of real-time
changes to your mailbox, as well as provides full message-handling capabilities, right at your
desktop. When you save or delete messages using Perfect View, these changes will be active when
you access the telephone user interface. For example, if you empty the new messages folder using
Perfect View, your message waiting light will be turned off. You can listen to messages, save, delete,
and forward messages, set up notification schedules, distribution lists, and Single Digit Menus, and
much more without ever touching the telephone.

Unified Messaging
Voice messages appear in your inbox as email messages and are played through your computer
speakers. With Unified Messaging Synchronization, as soon as you delete a voice message from
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your email inbox, Perfect Voice Pinnacle automatically deletes the message from your voice mailbox
and turns off your message waiting lights.

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Perfect Voice Pinnacle Gives You the Power To:
Depending on how Perfect Voice Pinnacle and users are configured, below are some of the powerful
features of the system.
System Administrators
· Perform administrative functions utilizing the user-friendly Windows interface
· Set up multi-tenanting for multiple company, or department applications. This includes
independent greetings, holidays, languages, business hours, operators, etc.
· Assign day / night operators.
· Customize mailbox templates for users
· Create customized Classes of Service for mailboxes
· Get online help, administration, and diagnostics
· Run system reports
Users
Save or delete messages
Listen to message time and date and Caller ID (if applicable)
Forward a copy of or send a new message to either 1 person, several people, or to a pre-set
distribution list
Reply to messages
Block calls to your extension
Forward calls and/or messages to other extensions
Announce calls to your extension before they are transferred
Have up to 10 different distribution lists
Classify message as urgent or normal before sending
Control message playback (pause, rewind, fast-forward, and skip messages)
Be notified of messages through a message light, beeper, or other phone in your office, home, or
car or email
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Record personal greetings for your mailbox, including a No-Answer, Busy, and Alternate
Greeting
Schedule when Call Blocking, Notification, and Call Forwarding is active for your mailbox
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Create Single Digit Menus inside your mailbox from which callers may access options
Access voice and email messages through your unified messaging inbox
Synchronize your voice and email box with optional Unified Messaging Synchronization
Verbally command Perfect Voice Pinnacle with the optional Perfect Operator speech recognition
application (future release)
Visually manage your messages with the optional Perfect View ­ Pinnacle's web-browser based
interface
Callers
· Use directory assistance to search by user's name
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· Review and/or re-record messages before sending.
· Mark messages as urgent before sending.
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CHAPTER 2
Installation









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Contents
1 - INSTALLATION CHECKLIST........................................................................................ 1
2 - BEFORE YOU BEGIN ................................................................................................... 2
Manage the Customer's Expectations ......................................................................................... 2
Use All Available Expertise.......................................................................................................... 2
Get All the Parties Involved ......................................................................................................... 2
Verify the Capabilities of the Customer's Telephone System...................................................... 3
Installer Requirements................................................................................................................. 3
Required Equipment .................................................................................................................... 3
Equipment For Remote Access ................................................................................................... 3
3 - GETTING STARTED ..................................................................................................... 4
Step 1: Complete the Pre-Installation Worksheets ...................................................................... 4
Worksheet 1: Telephone System Information ..........................................................................................................5
Worksheet 2: User Directory Worksheet .................................................................................................................6
Worksheet 3: Business Hours Worksheet ...............................................................................................................7
Worksheet 4: Company Greetings Script................................................................................................................8
Worksheet 5: Class of Service Worksheet...............................................................................................................9
Step 2: Unpack and Inspect the System.................................................................................... 10
Step 3: Placement of Perfect Voice Pinnacle ............................................................................ 10
4 - ASSEMBLING THE SYSTEM...................................................................................... 11
Step 1: Test the AC Outlet......................................................................................................... 11
Step 2: Install the Un-interruptable Power Supply ..................................................................... 12
Step 3: Make Connections......................................................................................................... 13
Connect System Devices ........................................................................................................................................13
Connect Telephone Lines.......................................................................................................................................13
Connect to the Network..........................................................................................................................................13
Connect PPTC9 if Using SMDI Integration ..........................................................................................................13
5 ­ PROGRAM THE TELEPHONE SYSTEM ................................................................... 14
Hardware Requirements............................................................................................................ 14
Software/Programming Requirements....................................................................................... 14
Automated Attendant Extensions .............................................................................................. 15
Outdial Notification Extension.................................................................................................... 15
Integration Parameters .............................................................................................................. 15
Bypass Mode ............................................................................................................................. 15
Other Modifications.................................................................................................................... 16
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6 ­ SETTING UP THE NETWORK ................................................................................... 17
Step 1: Set up POP3 Account .................................................................................................. 17
Step 2: Perfect Voice Pinnacle PC ........................................................................................... 17
Adding Perfect Voice Pinnacle as a Member of the Network Domain....................................... 18
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Correct Autolog Issue ............................................................................................................................................18
Correct Admin Issue ..............................................................................................................................................18
7 ­ COMPLETE THE SETUP WIZARD ............................................................................ 19
Logging on the System .............................................................................................................. 19
Logging off the System .............................................................................................................. 19
What is the Setup Wizard? ........................................................................................................ 20
8 ­ TESTING THE SYSTEM ............................................................................................. 21
9 ­ TRAINING ................................................................................................................... 22
System Administrator Training................................................................................................... 22
User Training ............................................................................................................................. 22
Console Operator Training ........................................................................................................ 22

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10 ­ FINAL CUTOVER ......................................................................................................24
11 ­ TELECO TECHNICAL SUPPORT.............................................................................25
Before Calling Technical Support...............................................................................................25
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Section

1
1 - Installation Checklist


Complete Pre-Installation Worksheets.

See page 4.


Unpack and Inspect the System.

See page 13.


Assemble the System.

See page 14.



Program the Telephone System.

See page 17.


Set Up the Network.
See page 20.
Complete Setup Wizard
See page 22.
Test the System.
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See page 24.
Perform Training.
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See page 25.
Final Cutover.
See page 27.
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Section

2
2 - Before You Begin
Manage the Customer's Expectations
The management of the customer's expectations begins with the salesperson's first contact with the
customer and continues through the entire installation and acceptance process. The best tools for
managing the customers' expectations are product knowledge and communication with the customer.
A pre-installation meeting with the customer that includes a detailed discussion of how the system
will be configured should be held to help effect a smooth transition.
Although the customer may be intimately familiar with the communications problems at his site, he
may not know much about how Perfect Voice Pinnacle can solve those problems. Armed with a
thorough understanding of Perfect Voice Pinnacle's capabilities and the customer's problems, the
installer is the one in a position to engineer the best possible telecommunications solution. If the
installer allows the customer to engineer the solution, it may result in a partial solution and possibly
a solution that cannot be supported.
Use All Available Expertise
If a customer brings up issues that are beyond the scope of your immediate expertise, confirm your
speculations about a solution before making a commitment. Refer to other expertise within your
company, your Regional Sales Manager or Teleco Technical Support for answers to any questions
you may have about the product.
If you are not directly responsible for the telephone system to which the Perfect Voice Pinnacle will
be interfacing, try to coordinate directly with the interconnect in charge. The installation of Perfect
Voice Pinnacle requires a great deal of coordination between the programming of the telephone
system and the configuration of Perfect Voice Pinnacle. The interconnect in charge should have
access to the telephone system manufacturer's technical support resources. No matter who is
responsible for the telephone system programming, make certain the customer's telephone system
can be configured properly to match the features desired by the customer on the Perfect Voice
Pinnacle. Even the most basic features of any voice processing system depend on the ability of the
telephone system to be configured appropriately.
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Get All the Parties Involved
Although the person who makes the decision to implement Perfect Voice Pinnacle into his operation
may take it seriously, the individual responsible for actually implementing the solution may not. This
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individual may work as an employee or may work as a contractor. It is important for everyone to
recognize the significance of the changes to their organization as a result of the efforts of all parties.
For many sites, especially those sites that have never had voice processing before, Perfect Voice
Pinnacle will change the way their business works, often in more ways than expected. A similar
situation is evident when a business purchases a computer system to do their accounting, replacing
adding machines and hand-written ledgers with spreadsheet software. Although many of the old
problems will, by definition, disappear, new problems may arise, especially if the technology is not
handled properly or taken seriously.
Much of the success of any installation rests on the training and understanding of the key people in
the organization.
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Verify the Capabilities of the Customer's Telephone System
Even though the Perfect Voice Pinnacle system has been shipped configured for the telephone
system identified on the sales order, the telephone system must be configured for proper interfacing
with the Perfect Voice Pinnacle. For example, if the telephone system is to be programmed to
forward busy calls, some features of Perfect Voice Pinnacle cannot be used such as Call Screening.
Make sure your customer's telephone system can be configured properly to match the features
desired by the customer.
Installer Requirements
The installer plays a key role in the successful installation of the voice processing hardware and
software. In addition to performing the actual work of installing the product, the installer acts as a
liaison between the customer, telecommunications companies, and Teleco Technical Support. An
installer is required to have skills and experience in at least the basics of telephony and computer
technology, including the following:
Perfect Voice Pinnacle Technical training certification.
Training and experience in at least the general concepts of telecommunications.
Expertise on the customer's telephone system or ready access to such expertise, including
telephone system documentation.
The ability to properly use analog telephone line monitoring equipment (see required
equipment below) and generate test calls to the system.
The ability to properly configure, install and remove circuit boards in a personal computer.
The ability to identify the basic components of a personal computer system, including the
motherboard, audioboard, video controller, etc.
A basic understanding of how to identify or specify a file in a Windows file system,
specifically an understanding of the meaning of a drive, directory, filename and extension.
Required Equipment
The installer must be equipped with the following tools to competently install Perfect Voice
Pinnacle:
Analog telephone line monitoring device (butt set with digit grabber is preferred)
Analog telephone line splitter
Industry standard single line 2500 set (or butt set)
Basic tools (screwdriver, pliers, cutters, etc.)
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Spare cables (modem, AC power, line cords, etc.)
Punch-down tool
Cable toner and amplifier
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Equipment For Remote Access
Much of the ongoing maintenance and changes to the system can be performed remotely. Using
industry-standard remote communications software, a technician may make changes to the system
without being on site. To perform these tasks remotely, the installer needs the following equipment:
A personal computer with a minimum of Windows 95 and PC Anywhere and supporting a
serial port or internal modem.
A modem capable of communicating at a speed of at least 14400 baud.
A modem is provided with all systems and sites without modem access are subject to denial of
support services from Teleco Technical Support.
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Section
3
3 - Getting Started
Before you assemble the Perfect Voice Pinnacle system, you should fill out the pre-installation
worksheets below, verify that you received the necessary materials, and prepare the site.
Step 1: Complete the Pre-Installation Worksheets
Before beginning the installation of Perfect Voice Pinnacle, insure that the pre-installation
worksheets provided are completed. These worksheets help to verify telephone system parameters,
prepare the User Directory, identify company business hours, write scripts for the company
greetings, and specify the features for most Users.







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Worksheet 1: Telephone System Information
Using your telephone system documentation, complete the table below. You will use this information to verify
values on the PBX Information screen of the Perfect Voice Pinnacle .


Default
Enter
Field
Description
Value
Value
Transfer
&,
Sequence to place caller on Hold and perform a transfer. This field
instructs the system on the sequence it should follow to place a caller on
hold before attempting a transfer.
No Answer
&,
This field specifies the sequence to return to the caller in the event of a no
Return
answer. This parameter is only valid with supervised transfers.
Busy
&,
This field specifies the dialstring used by Perfect Voice Pinnacle to regain
Return
a connection with the caller in the event that a busy signal was detected
during a call transfer. This parameter is only valid with supervised
transfers.
Message
#63E
This field specifies the dialstring to activate the message-waiting light.
Lamp On
Place an E (to represent the extension number) or M (to represent the
mailbox) in the dialing string.
Message
#64E
This field specifies the dialstring to de-activate the message-waiting light.
Lamp Off
Place an E (to represent the extension number) or M (to represent the
mailbox) in the dialing string.
Paging
#30
This field specifies the sequence to place a caller on hold, and access the
Code
intercom paging system, if applicable.
Page
&
This field specifies the sequence to get the caller back after performing
Release
intercom paging, if applicable.
Code
Flash Time
50
This field specifies the duration of the flash hook, in 1/10 sec increments.
Interdigit
3
This field specifies the number of seconds that the system will wait for
Timeout
the User to enter another DTMF.
Connect On

This field specifies the dialstring used by the system to connect the call to
Answer
the user if the telephone system needs a specific release code.
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Outside
9
This field specifies the dialstring used to access an outside line.
Dialtone

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Min Record
3
This field specifies the minimum detection duration (in seconds) during
Time
recording. All DTMF tones shorter than this time will be ignored.
End on
5
This field specifies number of seconds of silence that may lapse before
Silence
recording is ended.
Max
3
This field specifies the maximum number of digits (up to 5) a mailbox ID
Mailbox
can be. Mailbox ID length may vary from 1 digit up to the value you
Digits
enter in this field (up to 5). NOTE: This field is located on the Company
Information screen.
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Worksheet 2: User Directory Worksheet
Enter the information below for each User. You will enter the information on the Mailbox screen for each
User. Make additional copies of this worksheet as needed.


Mailbox
Class of
Ext.
Last Name
First Name
E-Mail Address
Number
Service




























































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Worksheet 3: Business Hours Worksheet
Enter the business hours for the company. You will enter this information on the Company screen - Hours
tab. If the system will have more than one company, make additional copies of this worksheet as needed.




This designates the company's office hours. The Main Greeting plays during the times entered in
the From and To fields. The Closed Greeting plays after the time entered in the To field.
If you wish to play a different greeting during the afternoon (lunch, for example) or the evening
(after lunch until closing, for example) enter the desired times in the Afternoon Start/Stop and
Evening Start/Stop fields.



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Worksheet 4: Company Greetings Script
Enter the greeting scripts to be recorded for each company. Be sure to get all scripts approved before
recording.


Company Name:

Description
Written script (Be sure to get all scripts approved before recording)
Main Greeting

(Plays from the time
your office opens
until close unless you
use Afternoon and/or
Evening greetings)
Closed Greeting

(Plays whenever the
Business hours
indicate that the
business is closed)
Afternoon

Greeting
(Plays from
"Afternoon Start" to
"Afternoon Stop")

Evening Greeting

(Plays from "Evening
Start" to "Evening
Stop")
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Holiday Greeting

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Worksheet 5: Class of Service Worksheet
You will enter this information on the Class of Service screen Some Classes of Service are already pre-
configured on the system (See next page.) Make additional copies of this worksheet as needed


COS Name

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Pre-Configured Classes of Service
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The Perfect Voice Pinnacle system is shipped with several Classes of Service pre-configured. They
include the following:
Standard
Audio Text Only
Limited Messages - No Distribution List
Mailbox Only
Transfer Only

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Step 2: Unpack and Inspect the System
Before unpacking, make certain that none of the shipping containers were damaged during shipment.
Do not open any damaged shipping containers. Contact your shipping agent for appropriate claims.
With Perfect Voice Pinnacle, you should receive the following.

Materials Checklist:
Main system unit (PC) with Perfect Voice Pinnacle software already installed
Perfect Voice Pinnacle CD (pre-loaded)
Dialogic audioboard(s) installed in the main system (quantity based on order)
Quick Reference Cards
User Guides
Windows 2000 CD (pre-loaded) and manual
AC power cable for main system unit

Step 3: Placement of Perfect Voice Pinnacle
The Perfect Voice Pinnacle system requires a stable horizontal surface, like any other computer
system. A sturdy table is ideal. Do not "temporarily" place the system somewhere it should not be.
For example, Perfect Voice Pinnacle should never be placed on top of an air conditioning unit, filing
cabinet, or cardboard box.
As with any electronic equipment, the system's environment should be near room temperature, with
no strong fluctuations in temperature or humidity and well ventilated. Dust can also be a problem,
especially on sites where there is construction activity in the same area. If this is the case, remove
Perfect Voice Pinnacle and clean the area before reinstalling.
Radio frequency interference (RFI) is rarely a problem, but has been known to damage electronic
equipment. Be sure the system is not placed near any strong sources of RFI, especially power
transformers or radio transmitting equipment.
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Section
4
4 - Assembling the System
Step 1: Test the AC Outlet

N O T E
Before installing and powering telecom equipment, make certain that the outlet
being used for installation is wired correctly and provides acceptable voltage and
resistance readings. Failure to complete this step can cause system damage, poor
protection or degraded system performance. Tests should only be performed by a
qualified technician using a digital multimeter.

The Outlet Configuration
There are three slots in a standard 120VAC outlet:
Hot: The hot conductor delivers energy to the load (telephone system) through the smaller
vertical slot (See below). It connects to a fuse or breaker at the service panel.
Neutral: The neutral conductor is grounded and completes the circuit from the load
(telecom system) to the service panel. It is typically referred to as the system ground and is
the longer vertical slot.
Ground: The ground conductor is the hole below the two vertical slots (hot and neutral)
and provides a path for fault current between the load (telecom system) and earth. It is also
known as the equipment ground.
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Is the Outlet Acceptable?
The following steps aid the technician in determining the AC outlet's acceptability. This test does
not determine the quality or condition of the power at the outlet relative to transient noise, sags,
surges, etc.
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WARNING: Do not take these readings during lightning or thunderstorm activity.
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1. Measure the AC voltage between the Hot and Neutral using the AC voltage scale.
This reading should be approximately 115VAC + 10VAC.
2. Measure the AC voltage between the Hot and the Ground using the AC voltage
scale. This reading should be approximately 115VAC + 10VAC. The readings in
step 1 and step 2 should be very close to the same.
3. Measure the AC voltage between the Neutral and the Ground using the AC voltage
scale. This reading should be less than 2VAC.
4. Measure the resistance between the Neutral and the Ground using the resistance
scale. A reading of 0.5 OHM or less is recommended.

N O T E
If the readings are acceptable as outlined in steps 1-4 above, the telecom system
and the Total Protection can be installed. If these readings are not acceptable, a
qualified electrician should be contacted to correct the condition. Again, failure to
follow these steps may result in system damage, poor protection or degraded
system performance.


Step 2: Install the Un-interruptable Power Supply
The use of an un-interruptable power source (UPS) is strongly recommended. It significantly
increases the life expectancy of electronic equipment. The UPS should be supplied by a properly
grounded, isolated circuit.
Be sure that no other equipment is using the same circuit, especially vending machines, microwave
ovens, laser printers, fax machines, copiers, or other devices that can cause or generate excessive
current. This applies even if an UPS will be used. An exception applies to the telephone system. If
possible, make sure the telephone system uses the same properly grounded, isolated power circuit.

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N O T E
Refer to your UPS manual for more information on UPS use and setup.

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IMPORTANT: Make sure all connections are secured before you turn on the power.
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Step 3: Make Connections
Connect System Devices
Device Connection
Point(s)
3-conductor AC power
corresponding connection on the back
cable
of the system at the power supply

surge-protected AC power source
(UPS recommended)
male 15-pin male display
female 15-pin video controller card
monitor cable
(card may also have female 25-pin
connector)
3-conductor display
surge-protected AC power source or
monitor power cable
directly off back of system power
supply
Keyboard cable
round connector at the back of the

system off the motherboard
Mouse
round connector at the back of the
system off the motherboard

Connect Telephone Lines
The voice board has two RJ-14 jacks. Each carries two telephone lines. Complete telephone system
connections by plugging the line cords into their corresponding RJ-14 jacks on the Dialogic board.

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N O T E
You must supply your own 4-conductor RJ-14 cords.

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Connect to the Network
Connect the network cable to the voice mail system.

Connect PPTC9 if Using SMDI Integration
If using SMDI integration, connect the PPTC9 to the desired Comm port on the voice mail system.
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Section

5
5 ­ Program the Telephone System
Perfect Voice Pinnacle interfaces and integrates with many telephone systems. Although the
information in this section applies to most installations, it should only be used as a general guideline.
For specific information on any telephone system, consult your Regional Sales Manager or Teleco
Technical Support.
Telephone system programming should be performed in two stages.
1. In the first stage, the extensions for the automated attendant are programmed along with any
other changes that have a minimal impact on the operation of your customer's
telecommunications (without automated attendant).
2. The second stage of changes is not performed until Perfect Voice Pinnacle has been fully
configured and all training is complete. This stage, often referred to as the cutover, is where
you actually route and forward calls to the automated attendant.
This section covers those tasks that should be performed in the first stage of telephone system
programming. But first, a brief list of telephone system requirements is noted.
Hardware Requirements
Following is a list of the hardware capabilities required by a telephone system to work with Perfect
Voice Pinnacle:
The telephone system must have the capacity of providing an analog port/extension for each
port of the Perfect Voice Pinnacle system.
The telephone system must have sufficient DTMF receiver channels to handle high traffic
simultaneous call transfers.
RJ-14 telephone jacks must be installed within 2 feet of the Perfect Voice Pinnacle system.
Perfect Voice Pinnacle interfaces to the telephone system by plugging a 4-conductor
modular line cord into the RJ-14.
A dedicated station or trunk port must be available for remote maintenance purposes.
Software/Programming Requirements
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Following is a list of the software capabilities required by a telephone system to work with Perfect
Voice Pinnacle:
The telephone system must have the capability of programming the analog station
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ports/extensions for the Perfect Voice Pinnacle system into a station hunt group.
Trunks must be able to be routed directly to the hunt group containing the Perfect Voice
Pinnacle analog stations, bypassing the console or main answering position.
Calls must be able to be transferred from an analog station by means of a switch hook and/or
DTMF access code and retrieved in a busy or unanswered state by means of a switch hook
and/or DTMF access code.
The telephone system must have the ability to bypass Perfect Voice Pinnacle during times
when the Perfect Voice Pinnacle system is brought down for maintenance. Typical bypass
capabilities may be a selectable day/night mode that sends incoming traffic to the Perfect
Voice Pinnacle hunt group during the night mode. Traffic is sent directly to the console or
other in-house answering position when the day mode is selected.
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Perfect Voice Pinnacle communicates through tone digits entered from the telephone
keypad. It is necessary that both analog and digital phones, including the console, on the
telephone system provide or have access to station-to-station signaling (DTMF generation).

Automated Attendant Extensions
The automated attendant/voice messaging extensions are usually programmed into a hunt group or
UCD group. If Perfect Voice Pinnacle is configured as the primary attendant, incoming trunk calls
are routed to this hunt group. If possible, either include the console station as the last member of the
hunt group or program calls to overflow to the console station. This ensures the proper handling of
calls during peak and service periods.
Automated attendant extensions should be programmed not to receive any call-waiting or camp-on
tones. Often, a Data Class of Service (for modems) is suitable for this purpose. Notify extensions
also require this if "call at desk" type of notification is used.
Automated attendant extensions require access to many DTMF receivers. A non-blocking situation is
ideal. If receivers are not already available, Perfect Voice Pinnacle cannot transfer the call. By
default, the system is programmed to check for dialtone before attempting to perform a call transfer.
If no DTMF receivers are available at that time, Perfect Voice Pinnacle informs the caller that all
circuits are busy and to try their call again later.
In some configurations, Perfect Voice Pinnacle may perform supervised transfers. Make sure the
transfer recall time and the hold recall time (also referred to as call forward time, call coverage time,
etc.) is programmed to be greater than that configured for Perfect Voice Pinnacle to pull the call
back.
Outdial Notification Extension
All of the Perfect Voice Pinnacle extensions are usually responsible for answering calls, transferring
calls, and recording messages. The last channel of the Perfect Voice Pinnacle ports is also configured
to perform outdialing for new message notification.
Ensure that the Notify extension is configured with the appropriate outdial capabilities. Consider
whether or not notifications will be made via a long distance call. The trunk access codes required
by the telephone system for both local and long distance dialing must be entered in the Outcalling
Parameters of the Perfect Voice Pinnacle. This port may also perform message lamp Notification
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and should be considered when configuring the class of service for this port.
Integration Parameters
If the telephone system supports integration, configure its parameters appropriately. If you aren't
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familiar with the telephone system's integration capabilities, consult the manufacturer's
documentation. If Perfect Voice Pinnacle was ordered with the proper information on the telephone
system, it is pre-configured for the appropriate type of integration.
Bypass Mode
Every system should have a reliable method of bypassing the automated attendant. A common
method for bypassing Perfect Voice Pinnacle is to program (1) a night mode on the telephone system
that routes calls to the Perfect Voice Pinnacle hunt group, and (2) a day mode which routes calls to
the human attendant. This method provides your customer with a convenient method of bypassing
Perfect Voice Pinnacle during periods of system maintenance. Night mode is preferred for Perfect
Voice Pinnacle operation, since many telephone systems automatically come back up in night mode
after an extended power outage.
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Another method of bypassing Perfect Voice Pinnacle is to program each Perfect Voice Pinnacle
extension to forward all calls to the operator console. This may have to be done by plugging in a
2500 set into each extension and executing the call forwarding code. Since call forwarding may
interfere with the function of the hunt group, this and any other method of bypassing Perfect Voice
Pinnacle should be verified.
Other Modifications
Some telephone system programming tasks should be delayed until other tasks are completed.
Anything considered as part of the "final cutover" should not be performed until the training of the
System Administrator and the End Users and any necessary modifications to the Perfect Voice
Pinnacle configuration are completed. This includes at least the following:
Forwarding stations to Perfect Voice Pinnacle.
Routing trunk calls to Perfect Voice Pinnacle.
Changing call coverage paths to Perfect Voice Pinnacle.
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Section

6
6 ­ Setting Up the Network

N O T E
To properly set up the network for Perfect Voice Pinnacle, you
need the assistance of the site's Network Administrator. Ensure
that the Network Administrator or IS Consultant is available
BEFORE setting up the network and before calling Technical
Support.

If the Network Administrator changes the system to a member of a network
domain, see "Adding Perfect Voice Pinnacle as a Member of the Network
Domain" on the next page.


Have the Network Administrator perform the following steps to set up the network.
Step 1: Set up POP3 Account

Step 2: Perfect Voice Pinnacle PC
1. Boot up the Perfect Voice Pinnacle system. When you turn on the system, it will automatically
attempt to launch the voice mail application. Since the network settings have not yet been
modified on this PC, you will get error messages in the Event Viewer.
2. After the system boots, right-click My Network Places and select Properties.
3. Select Advanced ­ Network Identification.
4. On the "Network Identification" tab, click Properties to rename this computer or join a
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domain.
5. Have the Network Administrator change it to work within a workgroup or domain that is on the
network and click OK.
6. Click OK again to return to the "Network and Dial-up Connections" screen.
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7. Right-click Local Area Connection and select Properties.
8. Highlight TCP/IP Protocol and click Properties.
9. Have the Network Administrator edit the IP Address/DNS Server Address as needed.
10. Save all information and reboot the system. Make sure that it boots without network errors.

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Adding Perfect Voice Pinnacle as a Member of the Network Domain
If the Network Administrator changes the Perfect Voice Pinnacle system to be a member of the
domain, there will be two side effects: 1) the system will no longer automatically log on to the
network, and 2) the Admin program will not run.
Correct Autolog Issue
To correct the system so that it automatically logs on as the new user:
1. Run the "autolog.exe" program, which is located in the "VM System Files - VM" folder.
2. Enter the name and password of the user created by the Network Administrator along with
the domain name.
3. Restart the system and allow it to autolog on.

Correct Admin Issue
In order for the Admin interface to work, the new user must have administrative rights to voice mail
server.
1. In the control panel of "My Computer", double-click on Users and Passwords.
2. Select the Advanced tab.
3. Select Advanced User Management.
4. Double-click the Groups folder.
5. Double-click the Administrators group.
6. Click the Add button.
7. From the "Lookin" field, select the correct domain from the drop-down list. (This displays a
list of the users on the domain. The system may prompt you to enter the network
administrator's name and password before showing the list of users. Have the network
administrator enter that information if prompted.)
8. Select the domain user created by the network administrator and click Add.

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Section

7
7 ­ Complete the Setup Wizard
Logging on the System
Click Start -- Pinnacle -- Admin to start the system administration screens. The Login screen
appears.



Perfect Voice Pinnacle offers multiple levels of control and access. Each access level has its own
password. Anyone with access at a given level can change the password for that level. In general,
lower numbered access levels offer less control and higher numbered access levels offer more
control. The access levels are summarized below.

Access Default
Typical Accessed by...
Access Examples
Level
Password
0 Viewonly Assistant
Allowed only the view mode of
screens
1 Operator Supervisor
Allowed to add User records
Allowed to change Classes of
Service
Allowed to run reports
Allowed to perform backups
2 Admin
Installer/Senior
Admin
Allowed all but PBX screen and
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restore
3 Installer Trained
Installer
Allowed all

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Logging off the System
When you log off of the Perfect Voice Pinnacle system, the first level of security is restored. This
ensures that no unauthorized changes can be made to the system.
From the Main Menu, Select File, select Close
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What is the Setup Wizard?
The Setup Wizard enables you to quickly set up the Perfect Voice Pinnacle system. It guides you
step-by-step in setting up company information, telephone system information, Classes of Service,
mailboxes, and the E-mail server. The Setup Wizard is automatically launched the first time you log
in to the system.

N O T E
For more information on each step of the Setup Wizard, refer to "Section 4: Steps
for First-Time System Configuration" in the Database Configuration chapter of
this manual.

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Section

8
8 ­ Testing the System
N O T E
You should test all connections and configuration before beginning the training. If
you want to do supervised calls and you encounter problems while testing, you
may need to perform call analysis.

Place an Outside Call to:
No Answer Station: Should hear No Answer mailbox greeting
Busy Station*: Should hear Busy mailbox greeting
DND Station: Should hear Busy mailbox greeting.
Screening Station answered*: Should hear Screening dialog.
Screening Station busy*: Should hear Screening dialog.
Screening Station No Answer*: Should hear Screening dialog
Hang-up during Company greeting: Should disconnect.
Hang-up during transfer to Operator: Should disconnect.
Hang-up during No-Answer greeting: Should disconnect.

Place an Inside Call to:
No Answer Station: Should hear No Answer mailbox greeting
Busy Station*: Should hear Busy mailbox greeting
DND Station: Should hear Busy mailbox greeting.

Check Message Lamps:
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New Message: Lamp should be on.
No New Message: Lamp should be on.

*if applicable
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Section

9
9 ­ Training
System Administrator Training
The System Administrator is the primary on-site contact. It is very important to ensure that this
person feels comfortable with both the administration of the system and its usage. Users will look to
the System Administrator as the person who knows the system's features and capabilities. Lack of a
well trained, confident System Administrator will result in overdependence upon the technical
personnel of the installing dealer to perform system administrative tasks. The best method for
training the Administrator is to involve the person during the configuration of the system. This helps
with familiarization of the interface as well as lending assistance in determining certain system
parameters. Every menu and submenu of the Perfect Voice Pinnacle interface should be explained
and the Administrator should feel comfortable with at least the following tasks:
Record system prompts and company greetings
Add a new User to the system
Adding holidays
User Training
The User is the most important person on every site. An untrained User community results in
dissatisfaction and frustration with the system. This, in turn, can lead to serious problems in getting
the system accepted politically. Since acceptance of the system, especially in the early stages of
usage, is critical to its success. Proper training is, in many ways, just as important as the technical
aspects of the installation.
During User training, the system should be fully functional, but not "on line" to outside callers. User
training sessions should be scheduled to include a step by step instruction on the features of the
system using the Quick Reference Cards as a guideline. Users should be encouraged to make copies
of the card for their home and desk area and to carry the card with them at all times. Ideally, the
Users should be given a day or two after their training sessions to familiarize themselves with the
features before final cut over. This time may be used to send messages to each other, record personal
greetings, etc. Although the tutorial takes most Users through the process of activating their message
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box, all Users should be able to perform at least the following tasks in order to benefit from the
system:
Select a personal greeting
Record a personal greeting
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Listen to messages
Delete messages
Send a message to another User
Forward a message to another User
Console Operator Training
The console operator plays a crucial role in many telecommunications environments. The console
operator should be comfortable with at least the following tasks:
Transfer a caller to Perfect Voice Pinnacle (main greeting)
Transfer a caller to a User's mailbox
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Quickly leave a message for a User if a caller does not want to use the system
Explain the basic operation of the system to a caller (i.e., "....enter the person's extension...")
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Section

10
10 ­ Final Cutover
After Perfect Voice Pinnacle and the telephone system are configured, any necessary modifications
to the configuration have been completed and the System Administrator and Users have been fully
trained, the final cutover can be performed.
Whether the system will be used as a primary, secondary or overflow attendant, CO lines may now
be routed to Perfect Voice Pinnacle. Users' extensions may now be forwarded to the Perfect Voice
Pinnacle.
Close contact needs to be kept with the site during this crucial period so that anything that was
overlooked during the installation can be quickly taken care of. The console operator and the
System Administrator are especially good sources of information during this period about how the
system is functioning and how well it is being accepted the Users and the caller community.
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Section

11
11 ­ Teleco Technical Support
Teleco is committed to providing you with the best support in the industry. Every authorized dealer
is entitled to free technical support. For assistance, call between 8:30 A.M. and 8:30 P.M. Eastern
Time, Monday through Friday (Technical Support is unavailable from 12:30-1:30 PM Eastern Time
on these days.). Extended pager service is available for emergencies only from 8:30 A.M. until 8:30
PM Eastern Time on Saturday and Sunday. In either case, a Technical Support Engineer is available
during these time periods to assist with any problems.
The assistance provided by Teleco Technical Support is significantly enhanced when you participate
in the troubleshooting process. In some cases, Teleco Technical Support will not be able to provide
any help without on-site assistance. Unless you are specifically told otherwise, do not expect Teleco
Technical Support to take care of the problem without your participation.
Before Calling Technical Support
Before calling Teleco Technical Support, ensure the following:
Make sure the problem that is being reported can be reproduced.
If the problem is intermittent, try to determine if the problem is traffic or port related.
Make sure all cable connections are secure.
To expedite a solution to the problem, gather the following information about the site:
Perfect Voice Pinnacle version number
The number of ports.
Telephone system manufacturer, model and software version.
Original installation date of system.
Any recent changes to the telephone system or the Perfect Voice Pinnacle system.
Procedure for accessing the modem (i.e. telephone system extension number, mailbox
number, etc.)
Extension numbers of the Perfect Voice Pinnacle ports
If you are an authorized dealer, technical support on Perfect Voice Pinnacle and other voice
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processing products may be obtained by calling 1-800-755-1552. As a certified technician, you will
have been furnished with a dealer code and a personal PIN to access the tech support department
queue. Support for other Teleco products can be obtained by calling 864-297-4401 (fax: 864-297-
9983). Please note that systems with no modem access are subject to a denial of support services.
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If you are not an authorized dealer, or if you do not meet the minimum requirements for free
technical support, you may purchase a block of support time. Call 864-297-4401, and select
extension 280 for pricing and terms.
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CHAPTER 3
Database

Configuration







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Contents
1 - LOGGING ON/OFF THE SYSTEM ................................................................................ 1
Logging on the System ................................................................................................................ 1
Logging off the System ................................................................................................................ 1
2 - THE MAIN MENU .......................................................................................................... 2
3 - STEPS FOR FIRST-TIME SYSTEM CONFIGURATION ............................................... 3
Step 1: Company Information ..................................................................................................... 4
Tenant Services: One Shared Dialplan vs. Multiple, Independent Dialplans ........................... 6
One Shared Dialplan ........................................................................................................... 6
Multiple, Independent Dialplans .......................................................................................... 7
Single Digit Options.................................................................................................................. 8
Company: Hours Tab ............................................................................................................ 10
Setup Holiday .................................................................................................................... 11
Company: Greetings Tab ...................................................................................................... 12
Recording Company Greetings and Holiday Greetings ............................................................. 13
Company Greeting Files......................................................................................................... 14
Holiday Greeting Files............................................................................................................ 14
Scheduling Holiday Greetings from Administration Interface .................................................... 15
Company: Summary Tab ..........................................................................................................15
Configuring Multiple Companies................................................................................................ 16
Step 2: PBX Information ........................................................................................................... 17
LTN Mapping ..................................................................................................................... 17
Dial Strings ........................................................................................................................ 18
Timers................................................................................................................................ 19
Integration Setup ............................................................................................................... 20
Time Outs .......................................................................................................................... 20
Step 3: Class of Service ............................................................................................................ 22
Class of Service: Storage Field Descriptions ........................................................................ 23
Class of Service: Notification Field Descriptions................................................................... 24
Class of Service: Client Settings Descriptions ...................................................................... 24
Class of Service: Transfer Type Field Descriptions .............................................................. 24
Class of Service: Transfer Options Field Descriptions.......................................................... 25
Class of Service: Mailbox Options Field Descriptions........................................................... 25
Class of Service: Mailbox Creation Options Field Descriptions ............................................ 26
Pre-Configured Classes of Service ........................................................................................ 26
Step 4: Mailboxes ...................................................................................................................... 27
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Creating Mailboxes ................................................................................................................ 27
Editing Mailboxes ................................................................................................................... 28
Mailbox: General .................................................................................................................... 28
Mailbox: Message Information ............................................................................................... 30
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Mailbox: Telephone Options .................................................................................................. 31
Mailbox: Client Options .......................................................................................................... 32
Mailbox: Schedules / Setup.................................................................................................... 33
Call Blocking Setup ........................................................................................................... 33
Call Forwarding Setup ....................................................................................................... 34
Notify ................................................................................................................................. 34
Message Forwarding ......................................................................................................... 36
Single Digit Options ........................................................................................................... 37
Distribution Lists ................................................................................................................ 40
Email Setup ....................................................................................................................... 41
Mailbox: Notes ....................................................................................................................... 43
Copying Mailboxes................................................................................................................. 44
Viewing Mailboxes ................................................................................................................. 45

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Deleting Mailboxes .................................................................................................................45
Step 5: E-Mail Servers ...............................................................................................................46
4 ­ SETUP .........................................................................................................................48
Wizard........................................................................................................................................48
Company....................................................................................................................................48
Class of Service .........................................................................................................................48
Language ...................................................................................................................................48
5 ­ SYSTEM ......................................................................................................................49
PBX ............................................................................................................................................49
Port Configuration ......................................................................................................................50
SMDI/IBS ...................................................................................................................................50
What is Integration?................................................................................................................50
In Band Signaling (IBS) .....................................................................................................51
"Simple" IBS.......................................................................................................................51
Out-of-Band Signaling (OBS) .................................................................................................51
SMDI Integration.....................................................................................................................52
Setup Info ...............................................................................................................................52
LTN Mapping .....................................................................................................................53
Pattern Builder -IBS Tab.........................................................................................................54
Pattern Builder - SMDI............................................................................................................56
E-Mail .........................................................................................................................................59
DB Path......................................................................................................................................61
6 ­ SETTING UP SMDI INTEGRATION ............................................................................62
Setting Up SMDI -- Step 1: Connect the PPTC9 and Specify Integration Type .....................62
Setting Up SMDI -- Step 2: Enter Comm Port Information .....................................................62
LTN Mapping .....................................................................................................................63
Setting Up SMDI -- Step 3: Enter SMDI Patterns ...................................................................64
SMDI Actions .....................................................................................................................65
Pattern icons......................................................................................................................65
Setting Up SMDI -- Step 4: Restart the System .....................................................................65
7 ­ SETTING UP IBS INTEGRATION ...............................................................................66
Setting Up IBS -- Step 1: Specify IBS as the Integration Type...............................................66
Setting Up IBS -- Step 2: Enter IBS Patterns .........................................................................66
IBS Actions ........................................................................................................................66
Pattern icons......................................................................................................................67
8 ­ SYSTEM REPORTS ....................................................................................................68
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9 ­ ADDITIONAL MAIN MENU OPTIONS ........................................................................69
Messages...................................................................................................................................69
Help............................................................................................................................................69
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Utilities .......................................................................................................................................69

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Database Configuration

1




Section

1
1 - Logging On/Off the System
Logging on the System
To display the system administration screens:
Double-click the Admin icon on the desktop.

The Login screen appears.

Perfect Voice Pinnacle offers multiple levels of control and access. Each access level has its own
password. Anyone with access at a given level can change the password for that level. In general,
lower numbered access levels offer less control and higher numbered access levels offer more
control. The access levels are summarized below.

Access Default
Typical Accessed by...
Access Examples
Level
Password
0 Viewonly Assistant
Allowed only the view mode of
screens
1 Operator Supervisor
Allowed to add User records
Allowed to change Classes of
Service
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Allowed to run reports
Allowed to perform backups
2 Admin
Installer/Senior
Admin
Allowed all but PBX screen and
restore
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3 Installer Trained
Installer
Allowed all

Enter the level and Password and click OK. When you log in to the system, the Main
Menu appears. (See next section.)

Logging off the System
When you log off of the Perfect Voice Pinnacle system, the first level of security is restored. This
ensures that no unauthorized changes can be made to the system.
o From the Main Menu, select File -- Close
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Section

2
2 - The Main Menu
The first time you log in to the Perfect Voice Pinnacle system, the Setup Wizard is launched.
Subsequent logins display the Main Administration Menu. The options on this screen allow you to
access and modify many different aspects of the system. The next several sections describe these
options in more detail.

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Section

3
3 - Steps for First-Time System
Configuration
The first time you log in to the Perfect Voice Pinnacle system, the Setup Wizard is launched. To
access the Setup Wizard at any other time:
From the Main Menu, select Setup -- Wizard.
Referring to the worksheets that you completed in the Installation section, follow the steps below to
configure the Perfect Voice Pinnacle system. The Setup Wizard enables you to quickly set up the
Perfect Voice Pinnacle system.
Step 1
Step 2
Step 3
Step 4
Step 5






Page 4
Page 19
Page 22
Page 27
Page 46


It guides you through the following steps:
1. Set up Company information.
2. Set up PBX (telephone system) parameters.
3. Set up Classes of Service
4. Create and edit mailboxes.
5. Set up the E-mail server.
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N o t e
If you exit the Setup Wizard before you complete all five steps, the system stores
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the last step you completed. The next time you access the Wizard from the Main
Menu, the next step is "active". For example, if you complete steps one through
three and quit the Wizard, the next time you access the Wizard, the Mailboxes
button is active.

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Step 1: Company Information
The Company screen allows single or multiple companies with multiple configurations to be set up
on a single Perfect Voice Pinnacle system. The system is shipped with a single company in the
database, Default Company, Company One). If you wish to set up additional companies, please see
"Configuring Multiple Companies".

N O T E
A company must be entered for the system to function properly. The Day and
Night Operator fields must also be set up to activate the auto attendant.

If you are running the Setup Wizard, "Company Information" will be the first step. To access
Company information at any other time:
From the Main Menu, select Setup -- Company
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Company Name
Enter the company name. The companies you have added are displayed in the drop-down list. The
Company number is displayed to the right of the Company Name. This is a read-only field and
should be used when you are recording Company Greetings. Each company has its own unique
number.
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Telephone Number
Enter the company telephone number. Hyphens and brackets are acceptable. This field is not used by
the system, so it may be left blank.
Operator Mailbox (Day)
Enter the mailbox number of the Day Operator (Secretary). This allows callers to transfer to this
extension when they press zero (0) to speak to an operator. The number that is entered here MUST
be a valid mailbox number. The Perfect Voice Pinnacle system uses the mailbox number to retrieve
the extension number to dial.
Operator Mailbox (Night)
Enter the mailbox number of the Night operator, if there is one. If there is no night operator, enter the
mailbox number of the day operator. This transfers callers to the Day Operator's mailbox when the
Day Operator is Logged Out. The number that is entered here MUST be a valid mailbox number.
The Perfect Voice Pinnacle system uses the mailbox number to retrieve the extension number to dial.
C.O. Lines (Start, Stop)
This field specifies the range of C.O. lines dedicated to the particular company. In the "Start" field,
enter the first C.O. line in a range of lines to be routed directly to this company. In the "Stop" field,
enter the last C.O. line in a range of lines to be routed directly to this company. Do not overlap C.O.
Lines between companies.
Max Mailbox Digits
This field specifies the maximum number of digits (up to 5) a mailbox ID can be. Mailbox ID length
may vary from 1 digit up to the value you enter in this field (up to 5).
Voice Ports (From, To)
This field defines for this company the range of physical voice mail ports on which to answer calls.
When integration gives no other information other than "go off hook", the call starts with this
company. C. O. line integration takes priority over this field. This range is exclusive for this
company. No other company may have a range within or overlapping this range. Enter the voice
mail ports dedicated to the particular company.
Uses Speech Recognition
This field specifies whether this company uses speech recognition. Select to enable.
Tenant Services
This field is used when more than company will be using the voice mail system. If you want
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multiple, independent dialplans for each company, check the "Tenant Services" field. If you want a
single dialplan to be shared between companies (or there is only one company using the system),
leave this field unchecked. For more information, see the following section, "Tenant Services: One
Shared Dialplan vs. Multiple, Independent Dialplans", on the next page.
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Database Configuration

Tenant Services: One Shared Dialplan vs. Multiple, Independent Dialplans
When more than one company will be using the voice mail system, you must decide whether you
want the companies to share a single dialplan or have multiple, independent dialplans for each
company. . If you want multiple, independent dialplans for each company, check the "Tenant
Services" field. If you want a single dialplan to be shared between companies (or there is only one
company using the system), leave this field unchecked. The basic differences between these
dialplans are summarized in the table below.

Multiple, Independent
One Shared Dialplan
Dialplans
("Tenant Services" field unchecked) ("Tenant Services" field checked)
Single Dialplan shared between
Multiple independent dialplans for
Type of Dialplan: companies.
each company.
Messaging Between Messaging between companies
No Messaging between companies.
Companies: allowed.
Duplicate Duplicate mailboxes are not allowed.
Duplicate mailboxes are allowed.
mailboxes:
Company Features Company style features at department
Limited Company style features at
at Department level:
department level:
Level:
o Time of day departmental
o No time of day greeting
greetings.
changes.
o Day-Night Default Operator.
o No Day-Night Default
operator.
Single Digit Independent Single Digit Options.
Independent Single Digit Options.
Options:

One Shared Dialplan
o Messaging between companies allowed
o Independent Single Digit Options
o Company style features at the department level
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o Time of day departmental greetings
o Day ­ Night Default operator
o No ability for duplicate mailbox numbers
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o Lead digit blocking for limiting outside caller access between companies. (Companies
must remain within their own lead digit for this to work)

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Below is an example of four separate companies using a shared dialplan. Notice that there are no
duplicate mailbox numbers.

Dialplan 1



Company 1
Company 2
Company 3
Company 4
Mailboxes:
Mailboxes:
Mailboxes:
Mailboxes:

200-299
500-599
300-499
600-799
Multiple, Independent Dialplans
These are multiple independent dialplans where duplicate mailboxes may be created in their
respective companies.
o Duplicate mailboxes allowed
o No dialplan conflicts between companies
o No Messaging between companies
o Independent Single Digit Options
o Limited Company style features at the department level
o No time of day greetings
o No Day ­ Night Default operator

Below is an example of seven companies using multiple, independent dialplans. Notice that there are
duplicate mailbox numbers.


Dialplans 1-7


Dialplan 1
Dialplan 2
Dialplan 3
Dialplan 4
Dialplan 5
Dialplan 6
Dialplan 7

Company 1
Company 2
Company 3
Company 4
Company 5
Company 6
Company 7

Mailboxes:
Mailboxes:
Mailboxes:
Mailboxes:
Mailboxes:
Mailboxes:
Mailboxes:
200-299
200-299
200-299
300-499
300-499
100-1499
2000-2499
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Database Configuration

Single Digit Options
"Single Digit Options" is used in conjunction with the Company Greetings to allow callers to
transfer to a desired department or individual by dialing only a single digit (1 through 9). For
example, the company greeting might say, "Good morning, you have reached ABC company...for
the sales department press one (1)...for technical support press two (2)."



Building the Menu
To build the menu, select the desired action from the "Action" column drop-down list. If the action
requires additional information, the "Parameters for Action" column will turn white. You may also
assign a password to the Single Digit option. To assign a password, click the box in the "Password
Enable" column and enter the password in the "Password" column. When you assign a password,
and the caller presses that particular DTMF, he or she is prompted to enter the password before
continuing. The available actions for the Company Single Digit options are listed below.
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Action
Description
Specify Parameters
?
Blank or No
This is the default action. Callers may dial mailboxes
None required.
Action
beginning with the lead digit for which this action is
enabled. This feature is the opposite of Block DTMF.
Block DTMF
This action restricts access to the dialplan. Callers may None required.
not dial mailboxes beginning with the lead digit for
which this action is enabled. When selected, the digit
is ignored and the current greeting is repeated. Callers
may not login to mailboxes beginning with a digit that
is blocked.
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Action
Description
Specify Parameters
Direct Message
This action plays the name file of the defined mailbox
Select the mailbox from
followed by the record tone.
the drop-down list.
Quick Messaging
This action prompts the caller to enter the mailbox they None required.
wish to send a message to. The caller is placed at the
personal greeting of the selected mailbox. The caller
may listen to the entire greeting before leaving a
message or press the [#] to skip the greeting and go
directly to recording.
Hang Up
This action disconnects callers from the system. The
None required.
system plays the "Thank you for calling, good-bye"
prompt and hangs up.
Send to
This action transfers callers to the Main Greeting of the
Select the desired
Company
company specified.
company from list.
Greeting
Send to
This action transfers the caller to directory assistance for
Directory
the current company.
Send to Login
This action transfers the caller to the mailbox login
None required.
prompt. The caller is then prompted for the password.
If the caller press [#] after the mailbox number, he or
she is placed in messaging mode (quick messaging).
Callers are not allowed to log in to mailboxes beginning
with a lead digit that is blocked in the current Single
Digit Menu.
Send to Mailbox
This action sends the caller to the defined mailbox and
Select the desired
performs the function programmed within the defined
mailbox number from
mailbox. Select the desired mailbox number from the
the drop-down list.
drop-down list. This action allows you to create
multiple levels by linking mailboxes with Single Digit
Menus.
Send to
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This action routes the caller to the Default Operator of
None required.
Operator
the current company.
Send to Personal This action sends the caller to the personal greeting of
Select the mailbox
Greeting
the defined mailbox.
number from the list.
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Transfer Call
The caller is transferred to the defined extension. The
Select the desired
transfer is not supervised. If the specified extension is
mailbox number.
not answered or is busy, the caller is sent to the
transferred mailbox (not returned to the original
mailbox.)
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Company: Hours Tab

This designates your company's office hours. These business hours are used in conjunction with the
information you enter on the Greeting tab to play the appropriate greeting. The system has four
standard greetings (Main, Afternoon, Evening, and Closed) plus holiday greetings.
Enter your company's business hours in the "From" and "To" columns or use the arrow
buttons to adjust the time. For example, suppose the normal business hours are 8:30 AM to
5:30 PM, Monday through Friday. You would enter Monday (From): 08:30 (To): 17:30.

HINT




If Business Hours are the same for Monday through Friday,
first enter the business hours for Monday. Click the right

mouse button in the area outside the fields. The same

business hours are automatically entered for Tuesday through

Friday.


In the "Afternoon Start" field, enter the time you want the Afternoon greeting to begin to
play. Enter the time you want the Afternoon Greeting to stop playing in the "Afternoon
Stop" field.
In the "Evening Start" field, enter the time you want the Evening greeting to begin to play.
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Enter the time you want the Evening Greeting to stop playing in the "Evening Stop" field.

N O T E
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The Main Greeting plays from business open time (entered in the "From" column)
until the time entered in the "Afternoon Start" field. The Afternoon greeting plays
from "Afternoon Start" until "Afternoon Stop". The Evening Greeting plays from
"Evening Start" until "Evening Stop". The Closed Greeting starts to play at the
time entered in the "To" column indicating that the business is closed.
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Setup Holiday


Click the Setup Holiday button to set up the holidays for this company. You should pre-record the
holiday greeting(s).
To record holiday greetings:
1. Log into the Administration mailbox.
2. Press [2] to Record Greetings.
3. If Speech Recognition is enabled on your system, you will be prompted to press [1] to record a
normal greeting or [2] to record a speech recognition greeting. If not, skip to step 4.
4. Press [1] to Record Company Greetings.
5. When prompted, enter the desired company number.
6. Press [5] to record Holiday Greeting.
7. Enter the date of the holiday (mmdd - 2 digit month, then 2 digit day).
8. Record the greeting.
9. The greeting you just recorded is played back to you. To accept the greeting, press [1]. (You
may press [2] to review greeting, [3] to re-record greeting, or [4] to erase greeting before
accepting.)

Schedule the Holiday:
1. From the Hours Tab of the Company Information screen, select the "Setup Holiday" button.
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2. From the Holiday Setup screen, select "Add".
3. Enter the name in the Name of Holiday field. For example, Thanksgiving.
4. Enter the Date Range (Date of Holiday ­ Date End of Holiday) and Greeting Start and Greeting
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Stop times for the Holiday Greeting to be active.
5. Click the "Browse" button.
6. A list of previously recorded greetings is displayed. Highlight the appropriate file and click
Save.

N O T E
The "Set as Current" button begins playing the holiday greeting immediately. You
must also turn off the scheduler. Keep in mind that if the scheduler is not running,
other features that utilize the scheduler (call blocking, call forwarding, operator
mailboxes) will not function as intended.
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Database Configuration

Company: Greetings Tab



The Greetings Tab identifies the greeting file(s) to play during the morning hours, afternoon hours,
evening hours, and closed hours. Click the Browse button to locate the appropriate greeting.
The greetings play based on the times you selected on the "Hours" tab, see page 10.
Main Greeting: The Main Greeting plays from the time your office opens (entered in the "From"
column on the Hours tab) until the time specified in the " Afternoon Start" field.
Afternoon Greeting: The Afternoon Greeting plays between the hours specified in the "Afternoon
Start " and " Afternoon Stop " fields.
Evening Greeting: The Evening Greeting plays between the hours specified in the "Evening Start"
and "Evening Stop" fields.
Closed Greeting: The Closed Greeting plays whenever the Business Hours indicate that the
company is closed.

N O T E
The "Set as Current" button begins playing the greeting immediately. You must
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also turn off the scheduler. Keep in mind that if the scheduler is not running, other
features that utilize the scheduler (call blocking, call forwarding, operator
mailboxes) will not function as intended.
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IMPORTANT: The company greetings must be recorded. You may record the
company greetings after you complete the settings on this screen. Refer to "Recording
! Company Greetings and Holiday Greetings", page 13, for details on recording
greetings.


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HINT
You may use the Afternoon Greeting to create an "at lunch" greeting
if the operator is away from his or her desk during lunch. For
example, if lunch hour is from 12:00 to 1:00, enter 12:00 for
"Afternoon Start" and 1:00 for "Afternoon Stop". Record the desired
Afternoon Greeting stating that the operator is at lunch, etc.

Recording Company Greetings and Holiday Greetings
1. Log into the Administration mailbox.
2. Press [2] to Record Greetings.
3. Press [1] to Record Company Greetings.
4. When prompted, enter the desired company number. The Company number is displayed to the
right of the Company Name. Each company has its own unique number.
5. Press [1] to record Main Greeting, or press [2] to record Afternoon Greeting, or press [3] to
record Evening Greeting, or press [4] to record Closed Greeting, or press [5] to record Holiday
Greeting.
6. Record greeting. (If you pressed [5] to record Holiday greetings, you will be prompted to enter
the date of the holiday (mmdd - 2 digit month, then 2 digit day) before recording the greeting.)
7. The greeting you just recorded is played back to you. To accept the greeting, press [1]. (You
may press [2] to review greeting, [3] to re-record greeting, or [4] to erase greeting before
accepting.)
8. Repeat this process until you have all your Company greetings recorded.

N O T E
Remember to Schedule the Holiday Greeting from the Administration interface on
the Perfect Voice Pinnacle system. See "Scheduling Holiday Greetings from
Administration Interface", page 15.
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Database Configuration

Company Greeting Files
Company greeting files are "hard-coded". They reside in the c:\vm system
files\Companynnnnnnnn\greetings\Company\ directory, where "nnnnnnnn" is the Company number
padded with zeroes to eight positions. The Company number is displayed to the right of the
Company Name. Each company has its own unique number.

Company 1


Directory: C:\vm system files\Company00000001\greetings\Company\
Greeting
Normal
Greetings
Speech
Recognition
Greetings
Main CO-1-MAIN.WAV
CO-1-MAIN-REC.WAV
Afternoon CO-1-AFTERNOON.WAV
CO-1-AFTERNOON-REC.WAV


Evening
CO-1-EVENING.WAV
CO-1-EVENING-REC.WAV


Closed
CO-1-CLOSED.WAV
CO-1-CLOSED-REC.WAV

Company 2
Directory: C:\vm system files\Company00000002\greetings\Company\
Greeting
Normal
Greetings
Speech
Recognition
Greetings
Main CO-2-MAIN.WAV
CO-2-MAIN-REC.WAV
Afternoon CO-2-AFTERNOON.WAV
CO-2-AFTERNOON-REC.WAV


Evening
CO-2-EVENING.WAV
CO-2-EVENING-REC.WAV


Closed
CO-2-CLOSED.WAV
CO-2-CLOSED-REC.WAV

All Company Greeting filenames are Hard Coded and may not be changed. You
may Browse to Import recorded files other than those recorded from the TUI
Admin. These files are verified and converted to ACM control when necessary
and then written to the appropriate filename.
Holiday Greeting Files
Holiday greeting files are named according to the date you enter and whether they are normal
greetings or speech recognition greetings. They reside in the c:\vm system
files\Companynnnnnnnn\greetings\Holiday\ directory, where "nnnnnnnn" is the Company number
padded with zeroes to eight positions. The Company number is displayed to the right of the
Company Name. Each company has its own unique number.
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Holiday
Normal
Greetings
Speech
Recognition
Greetings
New
Year 0101.WAV
0101-REC.WAV
?
Fourth
of
July 0704.WAV
0704-REC.WAV
Christmas 1225.WAV
1225-REC.WAV

N O T E
Company greetings still maintain a unique "company number" even though they
are in their own subdirectory. This reduces the number of duplicate file names on
the system. In contrast, Holiday file names remain the same, differentiated only by
the company directory they reside in.
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Scheduling Holiday Greetings from Administration Interface
1. From the Hours Tab of the Company Information screen, select the "Setup Holiday" button.
2. From the Holiday Setup screen, select "Add".
3. Enter the name in the Name of Holiday field. For example, Thanksgiving.
4. Enter the Date Range (Date of Holiday ­ Date End of Holiday) and Greeting Start and Greeting
Stop times for the Holiday Greeting to be active.
5. Click the "Browse" button.
6. A list of previously recorded greetings is displayed. Highlight the appropriate file and click
Save.

Company: Summary Tab



The Summary tab is only informational. The information on this tab is updated when you change the
Company screen information.
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Database Configuration

Configuring Multiple Companies
The system is shipped with a single company in the database, Default Company (Company One).
To add a Company:
o From the Company screen, click "Add"
o Complete the information on the Company screen.

N O T E
Checking the "Tenant Services" field does not allow messaging between
companies. If you choose to share a single dialplan, it is a good idea to break
companies into groups by lead digit. This will allow you to restrict outside
callers from movement between companies. For more information on the
differences between one shared and independent dialplans, see "Tenant
Services: One Shared Dialplan vs. Multiple, Independent Dialplans" earlier in
this section.






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Step 2: PBX Information
Step 2 of the Wizard prompts you to select the telephone system (PBX) and the type of integration
(IBS or SMDI) that will be used with Perfect Voice Pinnacle.


Select the appropriate PBX and Integration Type from the drop-down lists.
o If you select IBS as the Integration Type, the following screen is displayed.

o If you select SMDI, the Serial Data Services screen is displayed.
o Comm Port: Select the desired port for SMDI.
o Baud Rate: Select 1200.
o Data Bits: Select 7.
o Parity: Select Even.
o Stop Bits: Select 1.



o Click the LTN button. Enter the LTN numbers
and the voice mail ports they are mapped to. A
LTN (Logical Terminal Number) is the number
that the telephone system will use to reference
a specific voice mail port. Enter the LTN
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numbers that map to the particular voice mail
ports and click Save. (For more information,
see "LTN Mapping" below.)
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LTN Mapping
An important factor when installing any SMDI system is
the definition of the relationship between the voice mail ports, the physical extension numbers they
are connected to, and the Logical Terminal Numbers (LTN) assigned to incoming data packets. You
define the relationship between the LTNs and the voice mail ports on the "LTN Mapping" screen
above. The relationship between the LTN and the physical extension number depends on the type of
telephone system or whether you are using a protocol converter. It may be helpful to complete the
table on page 64 before you begin a SMDI installation.
When you click Save & Exit, the Wizard moves to the next step, Class of Service. However, if you
wish to view and/or modify telephone system parameters, select System -- PBX from the Main
Menu. The PBX Information screen is displayed.
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Database Configuration



N O T E
A comma indicates a pause of about one second.

Select PBX
Select the correct telephone system from the drop-down list. The appropriate tone table should
automatically appear in the "Select Tone Table" field. If not, click the "..." button to locate the tone
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table file. When you select the PBX and tone table file, the other fields on the screen are filled with
the default values for the selected telephone system.
Select Tone Table
Click "..." to select the appropriate tone table file.
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Integration Type
Select the desired integration from the drop-down list.
Dial Strings
Transfer
Sequence to place caller on Hold and perform a transfer. This field instructs the system on the
sequence it should follow to place a caller on hold before attempting a transfer.
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No Answer Return
This field specifies the sequence to return to the caller in the event of a no answer. This parameter is
only valid with supervised transfers.
Busy Return
This field specifies the dialstring used by Perfect Voice Pinnacle to regain a connection with the
caller in the event that a busy signal was detected during a call transfer. This parameter is only valid
with supervised transfers.
Message Light ON
This field specifies the dialstring to activate the message-waiting light. Place an E (to represent the
extension number) or M (to represent the mailbox) in the dialing string.
Message Light OFF
This field specifies the dialstring to de-activate the message-waiting light. Place an E (to represent
the extension number) or M (to represent the mailbox) in the dialing string.
Paging Code
This field specifies the sequence to place a caller on hold, and access the intercom paging system, if
applicable.
Page Release Code
This field specifies the sequence to get the caller back after performing intercom paging, if
applicable.
Connect on Answer
This field specifies the dialstring used by the system to connect the call to the user if the telephone
system needs a specific release code.
Outside Dialtone
This field specifies the dialstring used to access an outside line.
Call Record
For future release. This field is used to record a call through the Perfect View desktop interface.
Timers
Min Record Time (sec)

This field specifies the minimum detection duration (in seconds) during recording. All DTMF tones
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shorter than this time will be ignored.
Silence Timeout (sec)
This field specifies number of seconds of silence that may elapse before recording is ended.
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Greeting Delay TMO (sec)
After a call is answered, the system won't play the main greeting until the time (in seconds) entered
in this field expires.
Flash Time - 1/10 sec
This field specifies the duration of the flash hook, in 1/10 second increments.
Interdigit Timeout (sec)
This field specifies the number of seconds that the system will wait for the User to enter another
DTMF.
Loop-Drop
If checked, wink/loop current disconnect is enabled.
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Database Configuration

Wait for Dialtone
If checked, the system will wait for dialtone before transferring.
Message Light Refresh at Startup
If checked, when voice mail application is started, the system re-checks to see if the message waiting
lights should be turned on or off.
Message Light Refresh at hang-up
If checked, when the telephone handset is hung-up, the system re-checks to see if the message
waiting lights should be turned on or off.
On-Hook IBS
If checked, the system will accept IBS DTMF before the telephone rings. This is used primarily in
Europe, (for example: Matra telephone systems).
MWI via SMDI
If checked, the system will use SMDI packet information to update message waiting indicators.
Integration Setup
These fields indicate the codes that appear in SMDI packets. The top three fields (SMDI Packet
End, SMDI Message Light Off, and SMDI Message Light On) refer to SMDI packets that are sent.
The bottom three fields (Start Bytes, Stop Bytes, and Stop Medium) refer to SMDI packets that are
received.
MWI Packet End
Message light packets end with the code entered in this field.
Message Light OFF
This is the SMDI code for turning message lights off.
Message Light ON
This is the SMDI code for turning message lights on.
Start Bytes
This field specifies the code that precedes received SMDI packets.
Stop Bytes
This field specifies the code that follows received SMDI packets.
Stop Medium
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This field specifies the code that follows the Stop Bytes code in received SMDI packets.
Time Outs
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IBS TMO
This field specifies determines how long (in seconds) the system will wait for an IBS packet, before
giving up.
IBS Interdigit Timeout
This field specifies the time (in msec) that the system will wait for another digit to arrive for the
inband integration packet. Once the system has begun to collect the inband signals, this field
specifies the maximum pause that is allowed between the inband digits. (The time limit for
acceptance of inband digits is 8 seconds.) If the telephone system has a configurable inband timer, it
should be set as short as possible to improve inband performance.
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SMDI TMO
This field specifies determines how long (in seconds) the system will wait for an SMDI packet,
before giving up. For Ericson MD-110 SMDI, this timer starts at OFF-HOOK, for all other SMDI,
this timer starts at receipt of a RING.
CTX IP Address
If integrating with the Toshiba Strata CTX telephone system, enter the IP address of the CTX
system.

For more information on setting up IBS or SMDI Integration, see Section 6 ­ Setting Up SMDI
Integration, page 63 or Section 7 ­ Setting Up IBS Integration, page 67.
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Step 3: Class of Service
A Class of Service defines features and functions for mailboxes assigned to a specific Class of
Service. Features include recording limits, message expiration, notification, transfer options,
mailbox options, and mailbox creation options.

If you are running the Setup Wizard, "Class of Service" will be the fourth step after "PBX Info". To
access Class of Service information at any other time:
From the Main Menu, select Setup -- Class Of Service
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N O T E
Once the features have been selected in the Class of Service, Users have the option
to enable or disable many of these features. These include Call Blocking, Pre-
Paging, Call Forwarding, and Notification. The User may change these settings
when he or she calls into their mailbox and accesses the "Options" menu.

Set as Default
If checked, new mailboxes added will be assigned to this Class of Service.
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Class of Service: Storage Field Descriptions
This section of the Class of Service screen assigns storage limitations for each User associated with
this Class of Service. For example, the System Administrator may limit the number of new and
saved messages allowed, the length of a message, and the number of days a message can be saved for
a given mailbox.

Max Messages
This field specifies the maximum number of messages (including new, saved, and messages deleted
that day) that is allowed for the mailboxes associated with this Class of Service. The maximum
messages value should be based on the needs of the User(s). It is a good idea to allow more than
enough message storage space for each User to ensure that no messages get lost because a mailbox is
too full.
N O T E
Every ten megabytes of hard drive space is equal to one hour of voice message
storage.

Max Msg (Message) Length
This field determines the length of time that a caller is allowed to record a voice message. This
number is specified in seconds. This value should be set higher than the anticipated message length
to ensure that callers are not disconnected in the middle of their messages.
Max Grt (Greeting) Length
This field specifies the maximum number of seconds that a mailbox greeting may be.
Days to Keep New
This field specifies the number of days to save new messages. Messages that have not been tagged
by the User as "Saved" remain on the system for the period of time specified in this field.
Days to Keep Saved
This field specifies the number of days to keep saved messages. Messages that have been tagged by
the User as "Saved" remain on the system for the period of time specified in this field.
Max Deleted Messages
This field specifies the maximum number of messages that can be in the deleted messages database.
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Class of Service: Notification Field Descriptions
This section of the Mailbox Class of Service screen dictates what notification features are allowed
for this Class of Service.
Message Lights
This field activates or deactivates message lights or LCD screens after a message has been sent to a
mailbox. Activate this feature for message waiting lights.
N O T E
If you have some telephone sets that provide for message waiting lights and some
that do not, make sure that separate Classes of Service are assigned for each type
of set. Deactivate this field for the Class of Service that does not support message-
waiting lights.
If you have any mailboxes that do not have a corresponding telephone extension
(i.e., phantom mailboxes that are used for voice menus, guest mailboxes, etc.) do
not enable this feature because there are not message lights to activate.

Custom Lights ON
This field contains the code used to activate the message waiting lights on the telephone set. If this
field is left blank (default), the Perfect Voice Pinnacle system uses the code contained in the system
parameters.
Custom Lights OFF
This field contains the code used to deactivate the message waiting lights on the telephone set. If
this field is left blank (default), the Perfect Voice Pinnacle system uses the code contained in the
system parameters.
Class of Service: Client Settings Descriptions

Inactivity Timer
This field specifies how long the desktop client can stay open with no activity.

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Class of Service: Transfer Type Field Descriptions

Blind
When "Blind" is activated, the system transfers calls to extensions without supervising the call (blind
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transfer). In this case, a caller being transferred to an extension is placed on hold while the Perfect
Voice Pinnacle system dials the desired extension. The caller is then released to the telephone
system. From this point, the telephone system controls the call. Calls are forwarded to Perfect Voice
Pinnacle only if the telephone system has the capability to forward calls on a Busy or a No-Answer
condition. If a user activates a feature that requires supervision, such as screening, the system
automatically switches to a Busy/No-Answer supervision for that user only.
Supervised
When "Supervised" is activated, the Perfect Voice Pinnacle system supervises the transfer of calls to
the desired extension. Perfect Voice Pinnacle checks for both the busy and the no-answer conditions
and informs the caller of the options available to them when either situation arises. Using this type
of transfer supervision makes the Perfect Voice Pinnacle system less efficient because the port that is
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being used is not able to receive any additional calls while Perfect Voice Pinnacle is supervising the
call.
Supervised Timer (sec)
When using supervised transfers, this is the number of seconds before the caller is forwarded to the
mailbox. Note that the telephone system value will override this value. For proper operation, the
Supervised Timer field must be less than the telephone system value.
Class of Service: Transfer Options Field Descriptions
Call Forwarding
This feature allows a User to have all calls redirected to another extension. If the call is not
answered by the forwarding extension, it is forwarded to the forwarded extension's mailbox. You
enter the forwarding extension on the User's mailbox screen.
Call Blocking
If this feature is activated, callers are forwarded directly into a mailbox without ringing the
extension. It is only available when calls are transferred from the auto attendant.
Single Digit Options
When this feature is activated, mailboxes that are assigned to this Class of Service may answer calls
with a customized menu that offers callers a variety of choices.
Pre-Paging
If "Pre-Paging" is activated, the User is paged before call transfer. When a caller transfers to an
extension that is busy or is not answered the caller is forwarded to the User's mailbox.
Class of Service: Mailbox Options Field Descriptions
This section of the Mailbox Class of Service screen lists what options the mailboxes in this Class of
Service receive.

Distribution List
This option allows Users to send the same message to multiple mailboxes.
Directory
Directory access allows Users to be listed in directory assistance. The dial by name directory is set
up in alphabetic order with respect to the User's last name. Callers may listen to the company
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directory when they reach the auto attendant by pressing the * key.
N O T E
To be listed in directory assistance, "Directory Listed" must be checked in the
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user's mailbox and the user's name must be recorded.

Forced Tutorial
If selected, a User belonging to this Class of Service will not be able to pick up messages until he or
she completes the mailbox tutorial. When "Forced Tutorial" is checked, two additional fields become
active:
Tutorial Directory Assistance: If this field is checked, the User will be prompted to set up his/her
name for directory assistance during the Quick Setup tutorial. Leave unchecked to disable.
Tutorial Busy Greeting: If this field is checked, the User will be prompted to record his/her busy
greeting during the Quick Setup tutorial. Leave unchecked to disable.
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Message Forward
If selected, mailboxes assigned to this Class of Service may automatically forward messages.

Class of Service: Mailbox Creation Options Field Descriptions
This section of the Mailbox Class of Service screen specifies default settings when adding new
mailboxes for message playback order, time/date stamp, notification status, and Admin Reset.

New Mailbox LIFO
This field affects the default message play order setting when adding new users to this Class of
Service. If selected, the LIFO (messages play in Last in, First out order) flag is selected for new
Users that are added to the system. If this field is not selected, by default, messages are played back
in chronological order (FIFO).
Say Date and Time
All messages are tagged with time and date stamp. If this field is selected (checked), the User hears
the time and date stamp after every message. If it is not selected, the time and date stamp does not
play.
N O T E
If this field is not selected, Users may still hear the time and date stamp by
pressing three on the telephone keypad after listening to a message.

Notification Enabled
This field specifies whether notification will be enabled for mailboxes.
Speech Rec Enabled
Future Release. If selected, new mailboxes assigned to this Class of Service may be commanded
using speech phrases.
Admin Reset
If selected, the system administrator may reset mailboxes assigned to this Class of Service.

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Pre-Configured Classes of Service
The Perfect Voice Pinnacle system is shipped with several Classes of Service pre-configured. They
include the following:
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Standard
Audio Text Only
Limited Messages - No Distribution List
Mailbox Only
Transfer Only
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Step 4: Mailboxes
This section describes how to create, delete, and edit mailboxes. It also includes a detailed
description of Mailbox Configuration.
If you are running the Setup Wizard, "Mailbox" will be the fourth step after "Class of Service". To
access Mailbox information at any other time:
From the Main Menu, select Mailbox
From the Mailbox menu, you may select View, Create, Delete, Edit, or Copy
Creating Mailboxes
The Setup Wizard automatically prompts you to create mailboxes. To create mailboxes at a later
time:
From the Main Menu, select Mailbox -- Create, or click "Add" from the Editing Mailbox
screen.
When the "Create Mailboxes", screen appears, enter the
range of mailboxes you wish to create. For example, to
create mailboxes 250 through 255, enter 250 in the From
field and 255 in the To field.
From the drop-down list, select the Company.
Assign a Class of Service from the drop-down list in the
COS Name field.
After you click "Create", the system notifies you that the
mailboxes have been created.

Click OK.
A screen containing a list of all mailboxes is displayed.
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Double-click the desired mailbox to edit.


HINT:
You may also copy a mailbox to a new mailbox or range of mailboxes.
This allows you to copy several settings. See "Copying Mailboxes",

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Editing Mailboxes
When you double-click a mailbox from the Mailbox View screen, the Editing Mailbox screen for
that mailbox is displayed.

HINT:
You may also edit a particular mailbox from the Main Menu. Select
Mailbox -- Edit. Enter the mailbox you wish to edit and click OK.

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Mailbox: General
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First Name
Enter the User's first name in this field. When callers use Directory Assistance to transfer to an
extension, Perfect Voice Pinnacle uses the spelling in this field to identify the User and to transfer
the caller to the appropriate extension. Click the "Alternate Names" button to specify up to five
alternate name spellings for the company directory.
N O T E
When you create a new mailbox, the mailbox number is automatically entered in
the "First Name" and "Last Name" fields.
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Last Name
Enter the User's last name in this field. If the User's last name is larger than the visible field, the
information is rolled-over out of sight but it is all stored in memory. When callers use Directory
Assistance to transfer to an extension, Perfect Voice Pinnacle uses the spelling in this field to
identify the User and to transfer the caller to the appropriate extension. Click the "Alternate Names"
button to specify up to five alternate name spellings for the company directory.
N O T E
When you create a new mailbox, the mailbox number is automatically entered in
the "First Name" and "Last Name" fields.

Extension
This field specifies the actual telephone extension number that Perfect Voice Pinnacle dials when a
call is dialed through Perfect Voice Pinnacle. When a mailbox is created, the extension number is
set to the same value as the mailbox number by default. You may enter values that are different from
the mailbox number. For example, Mailbox 100 may be programmed with Extension number 234.
When a caller enters Perfect Voice Pinnacle and dials mailbox 100, the Perfect Voice Pinnacle
system dials 234 to the telephone system and rings extension 234.
In addition, it is possible to enter numbers (and characters) in the extension field to have Perfect
Voice Pinnacle dial out on a Centrex line and have callers transferred via "Central Office" directly to
anywhere in the world. You MUST have Centrex lines in order to be able to transfer a caller through
"Central Office" over the incoming call C.O. Line. For example, in the extension field of mailbox
100: #4518005551212 is entered. When a caller reaches Perfect Voice Pinnacle and dials 100
(Caller on a Centrex line), the Perfect Voice Pinnacle system dials #45 (to access a C.O. transfer via
Centrex) followed by the telephone number. Since the number is dialed over the same Centrex line,
BELL makes the transfer at the C.O. Perfect Voice Pinnacle is then dropped from the loop and all
ports are free to receive incoming calls. If you do not wish for Perfect Voice Pinnacle to dial an
extension (possibly because there is no telephone at a particular extension), you must enable Call
Blocking.
N O T E
This is the only place that the actual extension number is used. All other fields or
prompts that ask for extensions are referring to the Perfect Voice Pinnacle mailbox
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number. If the mailbox is not associated with an actual extension, be sure that the
Class of Service for these mailboxes does not have message lights activated.

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Extension Conflict Priority
If you enter an extension that has already been assigned to a mailbox in the Extension field, the
system displays a screen asking you if you want this mailbox to have exclusive ownership of this
extension. If you select yes, then an Integration ITF pattern that searches by calling extension or
called extension will check this mailbox record during the extension search. If a match is not found,
then a mailbox search will be performed. Select No to exclude this extension number from the
search.
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Company ID
From the drop-down list, select the number of the Company to which this mailbox belongs. Each
Company has a unique number that is assigned during installation.
Department
Enter the Department name for this mailbox.
Class of Service
The Class of Service defines the options that are associated with a particular mailbox. Select the
Class of Service from the drop-down list.
Alternate Names
Directory Assistance:
You may specify up to five alternate name spellings the company directory.
Mailbox: Message Information
Message Play Order
Users may listen to messages in two orders:
First In First Out: This plays the oldest message first and the newest, last.
Last In Last Out: This plays the newest message first.
Maximum Messages
This field is informational only and is set in the Class of Service screen. You cannot edit it from the
mailbox screen. This field specifies the maximum number of messages (including new, saved, and
messages deleted that day) that is allowed for the mailbox. The maximum messages value should be
based on the needs of the User(s). It is a good idea to allow more than enough message storage
space for each User to ensure that no messages get lost because a mailbox is too full.
Maximum Message Length
This field is informational only and is set in the Class of Service screen. You cannot edit it from the
mailbox screen. This field determines the number of seconds that a caller is allowed to record a
voice message. This value should be set higher than the anticipated message length to ensure that
callers are not disconnected in the middle of their messages.
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Days to Keep New Messages
This field is informational only and is set in the Class of Service screen. You cannot edit it from the
mailbox screen. Messages that have not been tagged by the User as "Saved" remain on the system
for the period of time specified in this field.
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Say Date and Time
All messages are tagged with time and date stamp. If this field is selected (checked), the User hears
the time and date stamp after every message. If it is not selected, the time and date stamp does not
play.
N O T E
If this field is not selected, Users may still hear the time and date stamp by
pressing three on the telephone keypad after listening to a message.
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Mailbox: Telephone Options
The Allowed column is only informational - it informs you whether or not the option is enabled in
the Class of Service. If "Enabled" is checked, this feature is enabled for the User's mailbox. Users
may enable or disable most of these features from the telephone interface.
Call Blocking
If the Allowed column box is checked, this User may activate Call Blocking. Check "Enabled" to
turn "on" call blocking for the User's mailbox. If this feature is activated, all callers are routed
directly into the User's voice mailbox. Users may activate this feature when they do not want to
accept any calls at their extension. This option is only available when the auto attendant makes the
transfer.
N O T E
If the mailbox is being used as a Phantom mailbox (the mailbox does not have its
own extension on the telephone system), the Call Blocking feature must be
activated to prevent Perfect Voice Pinnacle from trying to dial an invalid extension
number. Dialing invalid extension numbers causes some PBXs to produce error
messages, take ports out of Service, and even disconnect callers.

Call Forwarding
If the Allowed column box is checked, this User may activate Call Forwarding. Check "Enabled" to
turn "on" call forwarding for the User's mailbox. When call forwarding is activated, the User's calls
are forwarded to another extension. The User may want to use this feature when away from the
office and would like all calls answered by someone who is handling his/her affairs while absent.
The call is forwarded to the extension entered by the User. If the forwarding extension is not
available to receive the call, the Perfect Voice Pinnacle system sends the caller to the forwarded
extension's mailbox.

N O T E
You must specify the extension to which to forward the call. In the
Schedules/Setup section, click the "Call Forward" button. Enter the days and times
you want to forward the call. Enter the extension in the "Forward Calls to" field.
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Notification
Check "Enabled" to activate notification for this User's mailbox. To set up notification, click the
Notify button under the Schedules/Setup section of the Mailbox screen.
Message Forwarding
If the Allowed column box is checked, this User may automatically forward messages to another
mailbox on the system. Check "Enabled" to turn "on" Message Forwarding for the User's mailbox.
Click the "Msg Forward" button under Schedules/Setup to set up Message Forwarding.
Single Digit Options
If the Allowed column box is checked, this User may use Single Digit Menus. Check "Enabled" to
turn "on" Single Digit Menus for the User's mailbox. If "Single Digit Options" is activated, a
customized menu plays for the caller. To build the Single Digit Menu, click the "Single Digit
Options" button in the "Schedules/Setup" section of the Mailbox screen. The User should record the
Single Digit Menu options in his/her greeting(s).
Admin Reset
If selected, the System Administrator may reset this User's mailbox.
Administrator
Check "Enabled" to allow this User access to the System Administrator menu via the telephone. A
System Administrator has access to many functions, including the ability to create, edit, and delete
mailboxes, and to record system and personal prompts.
Directory Listed

If the Allowed column box is checked, this User may activate Directory Assistance. Check
"Enabled" to list the User's name in directory assistance. The dial by name directory is set up in
alphabetic order with respect to the User's last name. Callers may listen to the company directory
when they reach the auto attendant by pressing the * key.
Pre-Paging
If the Allowed column box is checked, this User may enable or disable pre-paging using the
telephone interface. Check "Enabled" to turn "on" pre-paging for the User's mailbox. If Pre-Paging is
activated, the User is paged before call transfer. When a caller transfers to an extension that is busy
or is not answered the caller is forwarded to the User's mailbox.
Mailbox: Client Options
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Client Desktop Allowed
Check "Enabled" to allow this User to access his or her mailbox using the Perfect View desktop
interface.
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Mailbox: Schedules / Setup
This section of the mailbox screen allows you to setup and/or apply schedules to Call Blocking, Call
Forwarding, Notification, Message Forwarding, and Single Digit Menus.
Call Blocking Setup
To set up call blocking: On the Mailbox Setup screen, click the Blocking button located in the
"Schedules/Setup" section.


When call blocking is activated, outside callers are routed directly to the User's mailbox greeting --
the telephone never rings. You may schedule call blocking one of two ways (by date or by day). To
set up call blocking:
Schedule by Date or Day.
/ Schedule by Date: To schedule Call Blocking for a specified date range, specify the Start
Date and Stop Date. You should also select "Schedule by Date" at the bottom of the
screen.
/ Schedule by Day: To schedule Call Blocking for the same range of days every week (for
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example, Monday through Wednesday, independent of the date, specify the "Start Day"
and "Stop Day" and leave the "Schedule by Date" field unchecked.
Enter the start and stop times for call blocking.
To activate scheduling for Call Blocking, check "Enable Schedule".
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Call Forwarding Setup
To set up Call Forwarding: On the Mailbox Setup screen, click the Call Forward button located in
the "Schedules/Setup" section.



When call forwarding is activated, the User's calls are forwarded to a specified extension according
to the schedule specified. You may schedule call forwarding one of two ways (by date or by day).
To set up call forwarding:
Schedule by Date or Day.
/ Schedule by Date: To schedule Call Forwarding for a specified date range, specify the
Start Date and Stop Date. You should also select "Schedule by Date" at the bottom of the
screen.
/ Schedule by Day: To schedule Call Forwarding for the same range of days every week
(for example, Monday through Wednesday, independent of the date, specify the "Start
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Day" and "Stop Day" and leave the "Schedule by Date" field unchecked.
Enter the start and stop times for call forwarding.
Enter the extension to forward the calls to in the Forward Calls To field. If the
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forwarded call is not answered, the caller may leave a message in the forwarded
extension's mailbox.
To activate scheduling for Call Forwarding, check "Enable Schedule".
Notify
When a message is left in a mailbox, Perfect Voice Pinnacle uses the information from this screen to
notify the User. There are ten different calling schedules (0 ­ 9), all or none of which can be used for
each mailbox.
N O T E
Notification must be enabled for the mailbox.
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To set up notification: On the Mailbox Setup screen, click the Notify button located in the
"Schedules/Setup" section.


Mailbox
This field indicates the mailbox to which this notification schedule applies.
Start Day/Stop Day
This field identifies what days the calling schedule is valid. Enter the Start and Stop days.
Start Time/Stop Time
This field identifies what times the calling schedule is active. Select the desired times.
Notification Event Record
There are ten schedules numbered from 0 to 9.
Number of Attempts
This field specifies the number of times the system attempts notification for this schedule before
giving up and trying the next notify list number.
Delay between Attempts
This field (in minutes) specifies how long to wait between attempts.
Cascade To
When all attempts to notify using this notify schedule are complete, the system uses the notification
schedules of the mailbox entered in this field.
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Pager/Phone/Extension
This field specifies whether this schedule will notify a pager number, telephone number or extension.
Pager, Phone, or Ext. Number
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This field specifies the pager or telephone number or extension that the system dials to notify the
User. (Specify "Pager", "Phone" or "Extension" by selecting the appropriate field - see above.)
Simply enter the number, including ones and area codes if necessary, with no hyphens (-) or spaces
between the numbers. If you want to display additional information on the pager, enter commas (for
pauses) and the information you want to display (such as the mailbox number). A comma indicates a
pause of about one second. You may have to adjust the number of pauses until you find the
appropriate setting.
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N O T E :
Do not include the dialstring to access an outside line in this field. The system
pulls this information from the Outside Dialtone field on the PBX Information
screen.

HINT:
If you wish to call an internal extension, you may remove the
dialstring from the Outside Dialtone field on the PBX screen;
however, you will need to include the dialstring for any numbers
that require an outside line.
Schedule Enabled
Check this field to enable this particular notification event record.
Message Forwarding
This feature allows a User to automatically forward a message from his or her mailbox to another
User's mailbox or distribution list. Messages may be forwarded from any mailbox, a specific
mailbox, or a specific Caller ID. The User may forward only the messages marked as urgent. They
also have the option to delete the message from their voice mailbox after it is forwarded.
N O T E
Message Forwarding must be allowed in the Class of Service.

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To set up message forwarding, first enable message forwarding for the mailbox by clicking the
"Enabled" column for Message Forwarding.

Forward Message to
Specify whether the messages will be forwarded to a distribution list or mailbox. From the drop-
down list, select the distribution list number or mailbox number to which messages will be
forwarded.
Forward Messages From
From the "Select From Type" drop-down list, specify which messages will be forwarded. You may
forward messages from "Any mailbox", which forwards all messages; "Specific Mailbox", which
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forwards only messages received from the mailbox number you select; or "CLID", which only
forwards messages from the Caller ID you enter.
Start Forward After
Enter how many minutes the message should be in the User's mailbox before it is forwarded.
Msg Forward and Delete
If checked, messages that are forwarded will be deleted from this User's mailbox.
Forward Urgent Only
If checked, only messages marked as urgent will be forwarded.
Single Digit Options
The Single Digit Options Setup allows you to create menus inside a mailbox from which callers may
access options to leave or obtain information. These options are 0-9, *, and #, as well as a time-out
option that may be defined in the event the caller does not press a DTMF. These options must be
recorded in the User's personal greeting.
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Building the Single Digit Menu
To build the menu, select the desired action from the "Action" column drop-down list. If the action
requires additional information, the "Parameters for Action" column will turn white. You may also
assign a password to the Single Digit option. To assign a password, click the box in the "Password
Enable" column and enter the password in the "Password" column. When you assign a password,
and the caller presses that particular DTMF, he or she is prompted to enter the password before
continuing.
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Action
Description
Specify Parameters
Blank or No
This is the default action. Callers may dial mailboxes
None required.
Action
beginning with the lead digit for which this action is
enabled. This feature is the opposite of Block DTMF.
Block DTMF
This action restricts access to the dialplan. Callers may None required.
not dial mailboxes beginning with the lead digit for
which this action is enabled. When selected, the digit
is ignored and the current greeting is repeated. Callers
may not login to mailboxes beginning with a digit that
is blocked.
Direct Message
This action plays the name file of the defined mailbox
Select the mailbox from
followed by the record tone.
the drop-down list.
Quick Messaging
This action prompts the caller to enter the mailbox they None required.
wish to send a message to. The caller is placed at the
personal greeting of the selected mailbox. The caller
may listen to the entire greeting before leaving a
message or press the [#] to skip the greeting and go
directly to recording.
Hang Up
This action disconnects callers from the system. The
None required.
system plays the "Thank you for calling, good-bye"
prompt and hangs up.
Page Mailbox
This action prompts the caller to enter his/her phone
Enter the pager number
number using the telephone keypad. The DTMF digits
(including commas for
that are entered are then sent to the User's
pauses). Do not enter
Alphanumeric pager. NOTE: All incoming voice mail
outside line access code
ports must be set up for conferencing.
(i.e., "9,").
Pre-Paging
This action plays the User's name recording over the

office intercom.
Send to
This action transfers callers to the Main Greeting of the
Select the desired
Company
company specified.
company from list.
Greeting
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Send to
This action transfers the caller to directory assistance for
Directory
the current company.
Send to Login
This action transfers the caller to the mailbox login
None required.
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prompt. The caller is then prompted for the password.
If the caller press # after the mailbox number, he or she
is placed in messaging mode (quick messaging). Callers
are not allowed to log in to mailboxes beginning with a
lead digit that is blocked in the current Single Digit
Options Menu.
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Action
Description
Specify Parameters
Send to Mailbox
This action sends the caller to the defined mailbox and
Select the desired
performs the function programmed within the defined
mailbox number from
mailbox. Select the desired mailbox number from the
the drop-down list.
drop-down list. This action allows you to create
multiple levels by linking mailboxes with Single Digit
Menus.
Send to
This action routes the caller to the Default Operator of
None required.
Operator
the current company.
Send to Personal This action transfers the caller to the specified
Select the desired
Assistant
extension. The transfer is supervised. This means that
mailbox number from
if the specified extension is not answered or is busy, the the drop-down list in

caller is returned to the current mailbox.
the second column.

Send to Personal This action sends the caller to the personal greeting of
Select the mailbox
Greeting
the defined mailbox.
number from the list.
Send to Record
This action sends the caller directly to the record beep to
Tone
begin recording a message in the current mailbox.
Transfer Call
The caller is transferred to the defined extension. The
Select the desired
transfer is not supervised. If the specified extension is
mailbox number.
not answered or is busy, the caller is sent to the
transferred mailbox (not returned to the original
mailbox.)

No DTMF Time Out
This field specifies the action to take if the caller does not enter a DTMF in the time specified. All
actions from the pull down menu are valid.
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Distribution Lists
The distribution list screen allows you to view, create, and edit specific distribution lists for the User.
Each User mailbox may hold up to 10 distribution lists.

To access distribution lists:
On the Mailbox Setup screen, click the Distribution Lists button.



To add mailboxes to the distribution list:
Select the appropriate Distribution List Number.
From the "Available Mailboxes" list, highlight the name/mailbox you want to add to the
distribution list.
It is immediately added to the "Mailboxes in List" list and removed from the "Available
Mailboxes" list.
To delete mailboxes from the distribution list:
Select the appropriate Distribution List Number.
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From the "Mailboxes in List" list, highlight the name/mailbox you want to delete from the
distribution list.
It is immediately deleted from the distribution list and placed back in to the "Available
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Mailboxes" list.
Distribution List Number
This field contains the distribution list number (0-9). Each mailbox may have up to 10 distribution
lists.
Available Mailboxes
This lists the mailboxes that may be added to the distribution list.
Mailboxes in List
This lists the mailboxes that are in the distribution list.
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Email Setup
To set up an individual mailbox for Unified Message/Unified Messaging Synchronization:
From the Main Menu, select Mailbox -- Edit
Click the Email setup button
Edit the fields on the Email screen.


Each user mailbox has four email accounts to which notifications of voice mail messages may be
sent. Only one account may be set up for Unified Messaging Synchronization.
Each account will have:
Email address
This field specifies the email address for the user.
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Login Name
This field specifies the user name for the POP3 server.
Password
This field specifies the password for logging into the POP 3 server.
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SMTP Server
This field specifies the name of the SMTP server. If left blank, the system uses the name of the
SMTP server entered on the System-Email screen. This allows quicker setup on systems where
everyone uses the same SMTP server.
POP3 server
This field specifies the name of the POP3 server. If left blank, the system uses the POP3 server name
entered on the System-Email screen. This allows quicker setup on systems where everyone uses the
same POP3 server.
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Sync Method
From the drop-down list, select the type of synchronization to use for this account. Remember, only
one email account may be set up for unified messaging synchronization. You may select Polling or
Read Receipt.
Polling: With the polling method of Unified Messaging Synchronization, the voice mail
system sends an e-mail message with the voice mail attached to the user's e-mail box. First
the system checks (polls) to see that the message arrived in the email box. After the e-mail is
marked as received, the system will poll to see if the message is deleted from the e-mail box.
If the message is deleted from the e-mail box, the corresponding voice mail will be deleted
from the voice mailbox and the message waiting lights will be updated. From the
Administration interface, the System Administrator sets how often the voice mail system
polls for existence of the message and deletion of the message.
Read Receipts: With the Return Receipts method of Unified Messaging Synchronization,
the voice mail system sends out the email with the voice message file attached. If enabled to
send read receipts, the user's email client will send an email message back to the voice mail
server instructing the server that the message has been read. The voice mail system receives
this message in its POP3 mailbox. The corresponding voice mail message is then deleted
from the user's voice mailbox. The message remains in the user's email box.
Notify Type
Select the type of notification from the drop-down list.
"Text Only" will send only a notification of a new voice message - the voice message
won't be attached. The message will include the time and date of the voice message, caller
id and length (in seconds) of the message.
"Send with vmail" sends a text message including the time and date of the voice message,
caller id and length (in seconds) of the message. It also attaches a wave file of the voice mail
message.
"Send with vmail and delete" sends a text message including the time and date of the voice
message, caller id and length (in seconds) of the message. It also attaches a wave file of the
voice mail message. However, after the email has been successfully delivered, the
corresponding message is deleted from the user's voicemail box.
Timeout
This field specifies how long the system will attempt to connect to the server(s).
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Test buttons
The email test will test only the type of synchronization and notification that the email address is set
to. The email test will test:
Connection to the SMTP server
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Send of a test email
Connection to the POP3 server
Login to the POP3 server
Receipt of the test email

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Read Receipt Info
Enter the Read Receipt header information your email server uses on this screen.


Mailbox: Notes
You may enter notes about the mailbox in the Notes field. To display mailbox notes, click "Show
Notes". After entering comments, the notes field may be hidden by clicking "Hide Notes".

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Copying Mailboxes
Copying a mailbox allows you to copy several settings to a new mailbox or range of mailboxes. To
copy:
From the Main Menu, select Mailbox -- Copy



Select the Source Mailbox from the drop-down list. Enter the First and Last Mailbox of the
range you want to copy.
Select Copy Single Digit Options if you wish to copy the Single Digit Menu setup of the
Source mailbox.
Click Copy.

HINT:
If you clicked the "Copy Mailbox" button from the Mailbox Setup
screen, the Source Mailbox field will contain the mailbox number of the
mailbox you were editing.

The following settings are copied to the new mailbox(es):
o Class of Service
o Message Play Order
o Say Date and Time
o Max Messages
o Max Message Length
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o Number of Days to Keep New Messages
o Whether Telephone Options (Forwarding, Directory Assistance, Pre-Paging, etc.)
are enabled
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Modify the additional fields and settings for each mailbox you created.

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Viewing Mailboxes
When you select View from the Mailbox menu, the mailboxes are displayed in a grid format. You
may view a list of the mailbox numbers only (List View) or the Mailbox number, Last Name, First
Name, Extension, Company ID, Call Blocking status, and Call Forwarding status (Detail View). To
edit any mailbox, click in the box beside the mailbox number to display the mailbox setup screen.

HINT:
You may sort by clicking the column name. For example, to sort by last
name, click "Last Name".



Deleting Mailboxes
From the Main Menu:
Select Mailbox -- Delete, or click "Delete Mailbox" from the Mailbox Setup screen.
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Enter the range of mailboxes you wish to delete. For example, to delete mailboxes 251
through 255, enter 251 in the From field and 255 in the To field.
From the drop-down list, select the appropriate Company.
Click Delete. You are prompted to confirm deletion of the mailboxes.

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Click "Yes" if these are the correct mailboxes.

Click OK.

Step 5: E-Mail Servers
Enter the appropriate e-mail information on the E-mail Setup screen. This information allows the
system to send the User's voice mail messages to his or her e-mail address.



Email Address of the Voicemail
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This field specifies the email address of the voice mail system.
From (Message Header Info)
This field specifies the text that appears in the "From:" field in messages sent from the voice mail
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server. The system will format the From: field with the mail box name separated with the @ sign
followed by the From text. Example: From: [Fred Smith @ Teleco]
SMTP Information
Default Server
This field specifies the name of the e-mail SMTP server.
User Login
This field specifies the SMTP server login name.
Email Password
This field specifies the SMTP server login password.
Authentification Required
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Select this field to require a secure login on the SMTP server.
System Email Enabled
This information has not yet been added to the manual.
SMTP Timers
Server Timeout
This field specifies the number of seconds of no response before the voice mail server retries sending
of the email. The default value is 30.
Retry Attempts
This field specifies the number times that the SMTP server will retry to send out the email associated
with the new voice mail. It will not make another attempt to send the email after this number of
retries. The default value is 5.
POP3 Information
Default Server
This field specifies the name of the POP3 server.
User Login
This field specifies the POP3 server login name.
Password
This field specifies the POP3 server login password.
POP3 Timers
Server Timeout
The field specifies the number of seconds of no response the voice mail server will retry
synchronizing with the POP3 server. The system will use this value if the user record is blank. The
default value is 5.
Server Retry Count
The field specifies the number of consecutive errors the voice mail server will allow for connecting
and logging into a POP3 server. After this error count is exceeded the voice mail server will stop
trying to synchronize that message only. The voice mail server will continue to try synchronizing
other messages for that account. The default value is 10.
Retry Interval
This field specifies the number of seconds that the system waits between polls of the POP3 servers
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that need to be checked for synchronization and initial message receipt. The default value is 120.
POP3 Retry Count
This information has not yet been added to the manual.
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Section

4
4 ­ Setup
The Setup Menu offers several options:
Wizard
Company
Class of Service
Language

Wizard
The Setup Wizard allows you to quickly set up the system. It includes the set-up of the Server
Databases, Company Information, PBX information, Class of Service (COS), Mailboxes, and E-
mail. For more information on the Setup Wizard, see page 1.
Company
For more information on Company, see page 4.

Class of Service
For more information on Class of Service, see page 22.

Language
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From the drop-down list, select the language module you wish to load into the system and click
Load.

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Section

5
5 ­ System
The System Menu offers several options:
PBX
Port Configuration
SMDI/IBS
Email
DB Path

PBX
For more information on PBX information, see Step 3: PBX Information in Section 2 - Steps for
First-Time Configuration, page 4.

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Port Configuration


Select Port Configuration from the System menu. You may toggle values by double-clicking in the
desired cell. You may also enter the desired port numbers in the From and To fields, then specify
whether the port(s) are incoming, lamps, or outdial. Click "Save" to save changes.
Ports that are set to incoming may only receive incoming calls to the system.
Ports set to Lamps are used for lighting message waiting lights.
Ports set to Outdial may only be used for outgoing calls from the system.
SMDI/IBS
You may select Setup Info, Pattern Builder, or Get SMDI Packet from the SMDI/IBS menu.
Each of these options is described below. For more information on how to set up SMDI or IBS
integration, see Section 6 ­ Setting Up SMDI Integration, page 63 or Section 7 ­ Setting Up IBS
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Integration, page 67.
What is Integration?
Integration enhances the level of communication between Perfect Voice Pinnacle and the telephone
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system and results in more efficient use of both systems. Callers and Users of an integrated voice
messaging system find it easier to use and more intuitive than non-integrated systems.
In an integrated configuration, the telephone system is programmed to be "aware" that a voice
messaging system is connected to it. As far as the telephone system is concerned, the Perfect Voice
Pinnacle extensions are no longer single-line analog stations but voice processing ports. Calls
directed to Perfect Voice Pinnacle are accompanied by information from the telephone system about
the source and status of the call. For example, this information may tell Perfect Voice Pinnacle that
the call was forwarded from a ring-no-answer extension as well as from what extension it was
forwarded. This allows Perfect Voice Pinnacle to place the caller into the appropriate state and the
caller immediately hears that person's personal greeting.
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Another advantage of voice messaging integration with some telephone systems is apparent when a
User calls Perfect Voice Pinnacle from his or her desk. The telephone system provides Perfect Voice
Pinnacle with information about the calling party's extension number and the fact that it is a direct
call. Typically, Perfect Voice Pinnacle is programmed to immediately prompt the User for his or her
password since the caller most likely wants to go into User mode.
There are a variety of methods for integrating telephone systems with Perfect Voice Pinnacle. Some
telephone systems offer no integration at all while others offer only minimal information. The two
most common methods of integration include in-band signaling (IBS) and out-of-band signaling
(OBS).
In Band Signaling (IBS)
In a telephone system that supports IBS integration, sequences of DTMF digits (integration strings)
are sent to Perfect Voice Pinnacle by the telephone system. For example, a call may be forwarded
from extension 201 to Perfect Voice Pinnacle if that extension did not answer. Soon after Perfect
Voice Pinnacle answers, the telephone system provides the DTMF tone sequence, *41*201. Please
remember, this is a hypothetical case. This sequence of "*41*" is referred to as pilot, or steering
digits and indicates the call was forwarded under a ring-no-answer situation. The next three digits
indicate the extension number of the called party. Perfect Voice Pinnacle would interpret the digits
appropriately and play User 201's personal greeting.
Most IBS integration digit strings are sent soon after Perfect Voice Pinnacle answers a call. IBS
digits indicating a hang-up can be sent at any point during the processing of the call. Perfect Voice
Pinnacle responds to this signal, terminating the call as quickly as possible, thus freeing up the port
for other calls.
The telephone system manufacturer and model determine the level of IBS integration that is
available. For example, some telephone systems are able to distinguish whether a forwarded call is a
no answer or a busy situation and then provide this information to Perfect Voice Pinnacle, while
other phone systems do not. Some phone systems offer information about whether the call
originated from outside the telephone system or from the station side, while other phone systems
make no distinction. It is important to understand these differences and what type of IBS information
is available to the Perfect Voice Pinnacle system.
"Simple" IBS
Simple IBS is similar to more conventional IBS in that the call information comes in the form of
sequences of DTMF digits. However, unlike conventional IBS, simple IBS only offers the extension
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number of the station from which the call was forwarded. No steering or trailing digits accompany
the User's extension number. This can make it difficult to distinguish between an extension number
entered by a person wanting to be transferred to that person's extension and one entered by the
telephone system as part of a normal integrated call. However, if properly configured, Perfect Voice
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Pinnacle operates correctly.
Out-of-Band Signaling (OBS)
With a configuration using OBS, information about a call is sent as a packet of character data to
Perfect Voice Pinnacle over a serial link (RS-232). Using this data packet, Perfect Voice Pinnacle
places the call into the appropriate state. Like IBS, the information contained in the data packet
specifies the calling and/or called party's extension number and the reason for the call. Unlike IBS,
this information may be sent just before or just after Perfect Voice Pinnacle receives the call.
With OBS, all packets come over the same physical, serial link. The data in the packet also contains
information, which associates it with a particular channel. In addition to answering the call, Perfect
Voice Pinnacle checks to see if there is an incoming packet associated with that channel. Once the
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packet is identified, other information about the call can be obtained. Because OBS is data passed
over a serial link, the format of the information can vary. The most common format of OBS
signaling is Simple Message Desk Interface (SMDI).
SMDI Integration
Most central offices and some larger telephone systems offer serial ports that can provide
information in SMDI format to Perfect Voice Pinnacle. Although other telephone systems may not
offer a direct SMDI link, the information can be generated by a third party device that performs set
emulation or protocol conversion.
Direct Link: A serial link from the telephone system is the most straightforward method of
achieving SMDI integration. For example, the Teleco UST1424DK telephone system has a serial
interface that provides SMDI packet information to Perfect Voice Pinnacle. All that is needed is the
physical cable to connect the two. Most central offices are also equipped to provide SMDI
information through Centrex, or Essex, service. Since the actual telephone switching equipment is
located far from the Perfect Voice system, this link is accomplished with a dedicated modem link.
Protocol Converter: Sometimes, the telephone system generates information that is not in SMDI
format. In these situations, an external device called a protocol converter may be used to convert the
proprietary information from the telephone system into SMDI format that the Perfect Voice Pinnacle
is able to interpret.
Set Emulation: Some telephone systems do not provide a serial interface at all. In these situations,
the information needed to construct an SMDI packet may be obtained from a digital set interface.
Integrated calls are sent directly to a digital set extension. This station is controlled by a device that
is capable of reading information in the display of the digital set and operating the set. Information
about the call received is obtained by reading the display and the call is transferred to a Perfect Voice
Pinnacle extension. An SMDI packet, whose contents are based on the information read from the
display, is generated and sent to Perfect Voice Pinnacle over the serial link of the set emulator.
Setup Info
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Comm Port
Select the desired Comm port from the drop-down list.
Baud Rate (BPS)
This field controls the data speed of the COM port. Enter 1200 if using SMDI integration.
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Data Bits
This field controls the format of data bytes transmitted and received. Supported options are 7 or 8.
Enter 7 if using SMDI integration.
Parity
This field controls the format of data bytes transmitted and received. The supported options are
None, Odd, or Even. Enter Even if using SMDI integration.
Stop Bits
This field specifies the number of stop bits for the telephone system used for importing information
from the PBX. Enter 1 if using SMDI integration.
LTN
Click the LTN button. Enter the LTN numbers and the voice
mail ports they are mapped to. A LTN (Logical Terminal
Number) is the number that the telephone system will use to
reference a specific voice mail port. Enter the LTN numbers
that map to the particular voice mail ports and click Save. (For
more information, see "LTN Mapping" below.)
LTN Mapping
An important factor when installing any SMDI system is the
definition of the relationship between the voice mail ports, the
physical extension numbers they are connected to, and the
Logical Terminal Numbers (LTN) assigned to incoming data packets. You define the relationship
between the LTNs and the voice mail ports on the "LTN Mapping" screen above. The relationship
between the LTN and the physical extension number depends on the type of telephone system or
whether you are using a protocol converter. It may be helpful to complete the table on page 64
before you begin a SMDI installation.





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Pattern Builder -IBS Tab


PBX
Select the correct telephone system from the drop-down list.
Actions
The following actions may be selected:
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Hangup: Perfect Voice Pinnacle closes all recordings and hangs up, terminating the call.
Greeting: The call is sent to the main system greeting.
Security: The caller hears, "Enter your password.." The requested password is the one
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associated with the caller's extension. This is the equivalent to the caller entering the System
Access Code (# by default), followed by his User Code. This normally only occurs when a
User has dialed the Perfect Voice Pinnacle system directly from the station side of the
telephone system.
Login: This logs the caller directly into his or her mailbox without prompting for their
password. Naturally, this is for non-standard applications only where security is not an issue.
Depends on USER setting of LGI Action (m,p).
Busy: Go to the Busy personal greeting
Extension: Go to the No-Answer personal greeting
Ignore: Ignore this pattern and play greeting
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Pattern builder
You may build the pattern with these buttons.
o 0-9, *, #
o A, B, C, D
o Calling Id (internal user): \m

o Called Id (who you are calling): \n
o Calling Extension (internal /using ext. field for search): \p

o Called Extension (Who you are calling / using ext. field for search): \q

o Trunk: \t
o Other (Ignore what is in this field): \o
PBX Screen
This button displays the PBX Information screen. You may specify the Integration type on the PBX
Information screen.
Add
Click this button to add a new pattern.
Edit Patterns
This field displays the pattern you are editing.
Patterns
This column lists the integration patterns for the telephone system.
Actions
This column displays the Action associated with the integration pattern.
Update Data
This button updates the integration data. The information will not be updated until you click this
button.

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Pattern Builder - SMDI


N O T E
The default SMDI packet length is 10 digits. If the telephone system sends less
than 10 digits, you need to edit the packets.

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PBX
Select the correct telephone system from the drop-down list.
Add
Click this button to add a new pattern.
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Actions
The following actions may be selected:
Hangup: Perfect Voice Pinnacle closes all recordings and hangs up, terminating the call.
Greeting: The call is sent to the main system greeting.
Security: The caller hears, "Enter your password.." The requested password is the one
associated with the caller's extension. This is the equivalent to the caller entering the System
Access Code (# by default), followed by his User Code. This normally only occurs when a
User has dialed the Perfect Voice Pinnacle system directly from the station side of the
telephone system.
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Login: This logs the caller directly into his or her mailbox without prompting for their
password. Naturally, this is for non-standard applications only where security is not an issue.
Depends on USER setting of LGI Action (m,p).
Busy: Go to the Busy personal greeting
Extension: Go to the No-Answer personal greeting
Ignore: Ignore this pattern and play greeting
Record: The telephone system instructs the voice mail system to begin to record the call.
Resume: The Toshiba Strata CTX telephone system instructs the voice mail system to
resume the paused recording. New speech will be recorded and added to the previously-
recorded speech (before the pause).
Pause: The CTX instructsthe voice mail to pause the recording.
CTX Action Code: Used for softkey integration. Do not change.
CTX Display Type: Used for softkey integration. Do not change.
Edit Patterns
This field displays the pattern you are editing.
Acknowledge Type
Used with proprietary record and softkey integration on the Toshiba Strata CTX telephone system.
Don not change the values of these patterns.
Acknowledge Pattern
Used with proprietary record and softkey integration on the Toshiba Strata CTX telephone system.
Don not change the values of these patterns.
Pattern builder
You may build the pattern with these buttons.
o 0-9, *, #
o A, B, C, D
o Calling Id (internal user): \m

o Called Id (who you are calling): \n
o Calling Extension (internal /using ext. field for search): \p

o Called Extension (Who you are calling / using ext. field for search): \q

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o Trunk: \t
o Other (Ignore what is in this field): \o
o Space
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o LTN
PBX Screen
This button displays the PBX Information screen. You may specify the Integration type on the PBX
Information screen.
Get SMDI
This button displays SMDI packets.
Update Data
This button updates the integration data. The information will not be updated until you click this
button.

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Patterns
This column lists the integration patterns for the telephone system.
Actions
This column displays the Action associated with the integration pattern.
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E-Mail
Enter the appropriate e-mail information on the E-mail Setup screen. This information allows the
system to send the User's voice mail messages to his or her e-mail address.



Email Address of the Voicemail
This field specifies the email address of the voice mail system.
From (Message Header Info)
This field specifies the text that appears in the "From:" field in messages sent from the voice mail
server. The system will format the From: field with the mail box name separated with the @ sign
followed by the From text. Example: From: [Fred Smith @ Teleco]
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SMTP Information
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Default Server
This field specifies the name of the e-mail SMTP server.
User Login
This field specifies the SMTP server login name.
Email Password
This field specifies the SMTP server login password.
Authentification Required
Select this field to require a secure login on the SMTP server.
System Email Enabled
This information has not yet been added to the manual.
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Timers
Server Timeout
This field specifies the number of seconds of no response before the voice mail server retries sending
of the email. The default value is 30.
Retry Attempts
This field specifies the number times that the SMTP server will retry to send out the email associated
with the new voice mail. It will not make another attempt to send the email after this number of
retries. The default value is 5.

POP3 Information
Default Server
This field specifies the name of the POP3 server.
User Login
This field specifies the POP3 server login name.
Password
This field specifies the POP3 server login password.

Timers
Server Timeout
The field specifies the number of seconds of no response the voice mail server will retry
synchronizing with the POP3 server. The system will use this value if the user record is blank. The
default value is 5.
Server Retry Count
The field specifies the number of consecutive errors the voice mail server will allow for connecting
and logging into a POP3 server. After this error count is exceeded the voice mail server will stop
trying to synchronize that message only. The voice mail server will continue to try synchronizing
other messages for that account. The default value is 10.
Retry Interval
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This field specifies the number of seconds that the system waits between polls of the POP3 servers
that need to be checked for synchronization and initial message receipt. The default value is 120.
POP3 Retry Count
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This information has not yet been added to the manual.
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DB Path
The Server Database screen prompts you to enter the location of the system databases. Perfect Voice
Pinnacle accesses two databases -- the message database (vmsginfo) and the main database
(Pinnacle). The path and database name for each database should be pre-entered for you. Click Save
+ Exit. This information is saved to the system registry.




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Section

6
6 ­ Setting Up SMDI Integration
To set up SMDI integration, perform the following steps:
1. Ensure that the following was completed during installation:
a. Connect the PPTC9 to the desired Comm port on the voice mail system.
b. Specify SMDI as the Integration Type on the PBX Information screen. (This may be
accessed from the Main Menu: System -- PBX or by clicking the PBX Screen button on
the Pattern Builder screen.)
2. Enter the appropriate Comm port information, including LTN mapping.
3. Enter SMDI patterns for the telephone system.
4. Restart the Voice Mail system.

Setting Up SMDI -- Step 1: Connect the PPTC9 and Specify Integration Type
o Make sure that the PPTC9 is connected to the desired Comm port on the voice mail
system.
o From the Main Menu, select System -- PBX or click the PBX Screen button on the
Pattern Builder screen.
o Select SMDI from the Integration Type drop-down list.

Setting Up SMDI -- Step 2: Enter Comm Port Information
From the Main Menu, select System -- SMDI/IBS -- Setup Info
Enter the following information:
o Comm Port: Select the desired Comm port for
SMDI.
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o Baud Rate: Select 1200.
o Data Bits: Select 7.
o Parity: Select Even.
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o Stop Bits: Select 1.



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Click the LTN button. A LTN (Logical Terminal
Number) is the number that the telephone system
will use to reference a specific voice mail port.
Enter the LTN numbers that map to the particular
voice mail ports and click Save. (For more
information, see "LTN Mapping" below.)
LTN Mapping
An important factor when installing any SMDI
system is the definition of the relationship between
the voice mail ports, the physical extension
numbers they are connected to, and the Logical Terminal Numbers (LTN) assigned to
incoming data packets. You define the relationship between the LTNs and the voice mail
ports on the "LTN Mapping" screen above. The relationship between the LTN and the
physical extension number depends on the type of telephone system or whether you are
using a protocol converter. It may be helpful to complete the table below before you begin a
SMDI installation.

LTN Mapping Worksheet ­ Example
The example below shows how LTNs differ for a Toshiba telephone system versus using a Voice
Bridge

Example:

Toshiba

Example:
Voice
Bridge
Telephone System
Logical
Voice
Telephone System
Logical
Voice
Extension Number
Terminal
Mail
Extension Number Terminal Mail Port
Connected to Port
Number
Port
Connected to Port Number
Number
(LTN)
Number
(LTN)
500 (extension
500 (same as
1

500 (ext. number)
1
1
number)
extension)
501 (extension
501 (same as
2

501 (extension
2
2
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number)
extension)
number)

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LTN Mapping Worksheet
Telephone System Extension Number
Logical Terminal Number
Voice Mail Port
Connected to Voice Mail Port
(LTN)
Number


























































After you click Save on the "LTN Mapping" screen, the "Serial Data Services" screen is
displayed. Click Save. (The system must be restarted for these changes to take effect.)

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Setting Up SMDI -- Step 3: Enter SMDI Patterns
From the Main Menu, select System -- SMDI/IBS -- Pattern Builder
Select the SMDI tab.
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Select the appropriate telephone system from the PBX drop-down list. (The Patterns and
Actions fields should be filled with information.)
o To edit an existing pattern: Double-click or right-click the pattern.
o To add a pattern:
Select Action from drop-down list.
Click on Pattern builder buttons (0-9, *, $, A-D, Calling ID, etc.) and build
the appropriate pattern.
Click Add to add the pattern to the list.
Move the pattern to the desired position in the list.
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Click Update Data to update the pattern list. (The data will not be written
until this button is clicked.
SMDI Actions
There are seven actions that may be indicated
o Greeting: The call is sent to the main system greeting.
o Security: The caller hears, "Enter your password.." The requested password is the one
associated with the caller's extension. This is the equivalent to the caller entering the
System Access Code (# by default), followed by his User Code. This normally only
occurs when a User has dialed the Perfect Voice Pinnacle system directly from the
station side of the telephone system.
o Login: This logs the caller directly into his or her mailbox without prompting for their
password. Naturally, this is for non-standard applications only where security is not an
issue. Hangup: Perfect Voice Pinnacle closes all recordings and hangs up, terminating
the call.
o Busy: Go to the Busy personal greeting
o Extension: Go to the No-Answer personal greeting
o Ignore: Ignore this pattern and play greeting
Pattern icons
\m Calling Id (internal user)
\n Called Id (who you are calling)
\p Calling Extension (internal /using ext. field for search)

\q Called Extension (Who you are calling / using ext. field for search)

\l ltn
\t Trunk number
\o Ignore what is in this field
You need one letter/number per character for the pattern.
Example: MD\o\o\o\l\l\l\D\p\p\p\p\p\p\p\p\p\p\q\q\q\q\q\q\q\q\q\q
Security
MD\o\o\o\l\l\l\D
0000000\m\m\m

Security
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Setting Up SMDI -- Step 4: Restart the System
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You must restart the voice mail system for the changes to take effect.
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Section

7
7 ­ Setting Up IBS Integration
To set up IBS integration, perform the following steps:
1. Ensure that the following was completed during installation:
a. Specify IBS as the Integration Type on the PBX Information screen. (This may be
accessed from the Main Menu: System -- PBX or by clicking the PBX Screen button on
the Pattern Builder screen.)
2. Enter the IBS patterns for the telephone system.

Setting Up IBS -- Step 1: Specify IBS as the Integration Type
From the Main Menu, select System -- PBX or click the PBX Screen button on the Pattern
Builder screen.
Select IBS from the Integration Type drop-down list.

Setting Up IBS -- Step 2: Enter IBS Patterns
From the Main Menu, select System -- SMDI/IBS -- Pattern Builder
Select the IBS tab.
Select the appropriate telephone system from the PBX drop-down list. (The Patterns and
Actions fields should be filled with information.)
o To edit an existing pattern: Double-click or right-click the pattern.
o To add a pattern:
Select Action from drop-down list.
Click on Pattern builder buttons (0-9, *, $, A-D, Calling ID, etc.) and build
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the appropriate pattern.
Click Add to add the pattern to the list.
Move the pattern to the desired position in the list.
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Click Update Data to update the pattern list. (The data will not be written
until this button is clicked.
IBS Actions
There are seven actions that may be indicated.
Greeting: The call is sent to the main system greeting.
Security: The caller hears, "Enter your password.." The requested password is the one
associated with the caller's extension. This is the equivalent to the caller entering the System
Access Code (# by default), followed by his User Code. This normally only occurs when a
User has dialed the Perfect Voice Pinnacle system directly from the station side of the
telephone system.
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Login: This logs the caller directly into his or her mailbox without prompting for their
password. Naturally, this is for non-standard applications only where security is not an issue.
Hangup: Perfect Voice Pinnacle closes all recordings and hangs up, terminating the call.
Busy: Go to the Busy personal greeting
Extension: Go to the No-Answer personal greeting
Ignore: Ignore this pattern and play greeting

Pattern icons
\m Calling Id (internal user)
\n Called Id (who you are calling)
\p Calling Extension (internal /using ext. field for search)

\q Called Extension (Who you are calling / using ext. field for search)

\l ltn
\t Trunk number
\o Ignore what is in this field

You need one letter/number per character for the pattern.
Example: 8\n\n\n

Extension
7\m\m\m Security
D
Hangup


You must put in one letter/number for each place in the pattern. If you have multiple lengths, you
need multiple patterns, one for each length.
Example:

8\n\n\n\n
8\n\n\n
7\m\m\m\m
7\m\m\m
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Section

8
8 ­ System Reports
You may run a variety of informational system reports from the Utilities menu. To access:
From the Main Menu, select Utilities -- Reports
From the Reports menu, you may run the following reports:
o Class of Service Reports: These reports display the name of the Class of Service and
how the Class of Service is configured. A list of mailboxes with User names will be
listed under each Class of Service.
o Company Information: This report provides the company hours, what ports are
answered by this Company, what greetings are defined for this Company, what holidays
are established for the Company and which greetings will they play, and who is the day
and night operator.
o Message Report: This report provides Users' names, message counts, and date of oldest
new message.
o User Information: This report provides information about Users.
o PBX Information: This report provides information about the telephone system.
o Message Detail Report: This report provides detailed message information.
o System Reports: These reports provide port configuration, software version, voice mail
engine version, operating system, hours of storage available, PBX and integration setup,
number of desktop licenses, and how many days are left in the Perfect View desktop
evaluation period.


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Section

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9 ­ Additional Main Menu Options

Messages
This option displays a grid of the Messages Database. It includes the associated mailbox, name of
the message, message status, how the message was terminated, length of the message, caller ID of
the message, and the date and time of the message. The "Filter" button allows you to view only the
messages for a particular mailbox.
Help
From the Help Menu, you may view key information, database information, or obtain system help.
Select "About" to display the version of Perfect Voice Pinnacle and system information.
Utilities
The Utilities menu allows you to repair the database and run system reports. Refer to the System
Administration section of this manual.




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System

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1 - SYSTEM ADMINISTRATION......................................................................................... 1
Basic System Maintenance ......................................................................................................... 1
Questions and Answers............................................................................................................... 1
Problem Reporting....................................................................................................................... 1
2 - SYSTEM ADMINISTRATION VIA THE TELEPHONE................................................... 2
Accessing the Administrator Menu ..........................................................................................................................2
3 - CHANGING SYSTEM TIME AND DATE ....................................................................... 3
4 - RECORDING COMPANY GREETINGS AND HOLIDAY GREETINGS ........................ 4
Recording Company Greetings and Holiday Greetings ............................................................... 4
Company Greeting Files..........................................................................................................................................5
Holiday Greeting Files ............................................................................................................................................5
Scheduling Holiday Greetings from Administration Interface ...................................................... 6
5 - RESETTING MAILBOXES AND PASSWORDS ........................................................... 7
Resetting Mailboxes .................................................................................................................... 7
Resetting Mailbox Password ....................................................................................................... 8
6 ­ RUNNING SYSTEM REPORTS.................................................................................... 9
7 - BACKING UP/RESTORING THE SYSTEM................................................................. 10
Backing Up the System ............................................................................................................. 10
Restoring the System ................................................................................................................ 11
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Section

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1 - System Administration
The System Administrator plays a key role in the everyday operation of Perfect Voice Pinnacle. It is
important that the System Administrator understand at least the basics of how Perfect Voice Pinnacle
operates. The System Administrator should be familiar with all features available to Users and
completely understand the User Guide before covering the material in this manual.
Basic System Maintenance
As mentioned above, the System Administrator performs a key role in the operation of Perfect
Voice. Following are some examples of the basic duties as a System Administrator.
Add a new User to the Perfect Voice Pinnacle system.
Understand how to record the system greetings.
Questions and Answers
The System Administrator is responsible for answering questions from Users and having a working
knowledge of how the system operates. The System Administrator also helps new or inexperienced
Users become accustomed to using the system. Answers can be found in a variety of sources,
including at least the following:
Perfect Voice Pinnacle Installation and Maintenance manual
Perfect Voice Pinnacle Help files
User Guide
Contact with the vendor's technical personnel
Personal experience with the system
Problem Reporting
In the event that a User or caller reports a problem with the system, the System Administrator and/or
the vendor's technical personnel work to determine the cause of, and solution to the problem. The
cause of a problem may be one or more of the following:
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User error
Insufficient training
Incorrect system configuration
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Faulty hardware
Faulty software
The System Administrator plays a central role in separating those issues that can be addressed within
the organization (i.e. training, User error, etc.) and those issues that need to be addressed by the
vendor's technical personnel. A complete description of the situation is vital in determining the
problem and the solution. Information should be gathered as to when the situation occurred, who
was involved (caller and/or User), what occurred and how the system was being used at the time.
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2 - System Administration via the
Telephone
Voicemail systems are often installed in remote and/or hard to get to locations in a building. In
addition to the keyboard and administration interface, System Administration may be performed via
the telephone.
Accessing the Administrator Menu
To access Administrator options, the User logs into his/her mailbox and presses [9] from the Main
Menu.

N O T E
If the Administrator options are not allowed for the User, pressing 9 plays the
system time/date.

Below are the available options from the System Administrator menu:
[1] Change Time and Date
The Administrator may change the system time and/or date.
[2] Record Company Greetings
The Administrator may record and review Company and Holiday greetings.
[3] Mailbox Administration
The Administrator may reset mailboxes and/or mailbox passwords.
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3 - Changing System Time and Date
The Administrator may change the system time and date from the telephone by pressing [1] from the
Administrator menu.


Call the Perfect Voice Pinnacle system.
Enter System Access Code.
Enter System Administrator mailbox.
System Administrator Menu:
To Change Time and Date, press
Enter the password.
one; record greetings, press two;
mailbox administration, press three
Press q to change time and date.
Press q to
Press w to
Press * to
change the
change the
return to
current Time.
current Date.
previous menu.
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Enter in the
Enter in the
new Time.
new Date.


24 hour format
YYMMDD
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Section

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4 - Recording Company Greetings and
Holiday Greetings
Perfect Voice Pinnacle is configured to play different greetings depending on the time of day. These
greetings are usually set up during installation; however they may be re-recorded at any time.
Recording Company Greetings and Holiday Greetings
1. Log into the Administration mailbox.
2. Press [2] to Record Greetings.
3. Press [1] to Record Company Greetings.
4. When prompted, enter the desired company number.
5. Press [1] to record Main Greeting, or press [2] to record Afternoon Greeting, or press [3] to
record Evening Greeting, or press [4] to record Closed Greeting, or press [5] to record Holiday
Greeting.
6. Record greeting. (If you pressed [5] to record Holiday greetings, you will be prompted to enter
the date of the holiday (mmdd - 2 digit month, then 2 digit day) before recording the greeting.)
7. The greeting you just recorded is played back to you. To accept the greeting, press [1]. (You
may press [2] to review greeting, [3] to re-record greeting, or [4] to erase greeting before
accepting.)
8. Repeat this process until you have all your Company greetings recorded.

N O T E
Remember to Schedule the Holiday Greeting from the Administration interface on
the Perfect Voice Pinnacle system. See "Scheduling Holiday Greetings from
Administration Interface", page 6.
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Company Greeting Files
Company greeting files are "hard-coded". They reside in the c:\vm system
files\Companynnnnnnnn\greetings\Company\ directory, where "nnnnnnnn" is the Company number
padded with zeroes to eight positions.

Company 1


Directory: C:\vm system files\Company00000001\greetings\Company\
Greeting
Normal
Greetings

Main CO-1-MAIN.WAV

Afternoon CO-1-AFTERNOON.WAV
Evening
CO-1-EVENING.WAV
Closed
CO-1-CLOSED.WAV

Company 2
Directory: C:\vm system files\Company00000002\greetings\Company\
Greeting
Normal Greetings
Main CO-2-MAIN.WAV

Afternoon CO-2-AFTERNOON.WAV
Evening
CO-2-EVENING.WAV
Closed
CO-2-CLOSED.WAV

All Company Greeting filenames are Hard Coded and may not be changed. You
may Browse to Import recorded files other than those recorded from the TUI
Admin. These files are verified and converted to ACM control when necessary
and then written to the appropriate filename.

Holiday Greeting Files
Holiday greeting files are named according to the date you enter and whether they are normal
greetings or speech recognition greetings. They reside in the c:\vm system
files\Companynnnnnnnn\greetings\Holiday\ directory, where "nnnnnnnn" is the Company number
padded with zeroes to eight positions.
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Holiday
Normal
Greetings
New
Year 0101.WAV

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Fourth
of
July 0704.WAV

Christmas 1225.WAV



N O T E
Company greetings still maintain a unique "company number" even though they
are in their own subdirectory. This reduces the number of duplicate file names on
the system. In contrast, Holiday file names remain the same, differentiated only by
the company directory they reside in.
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Scheduling Holiday Greetings from Administration Interface
1. From the Hours Tab of the Company Information screen, select the "Setup Holiday" button.
2. From the Holiday Setup screen, select "Add".
3. Enter the name in the Name of Holiday field. For example, Thanksgiving.
4. Enter the Date Range (Date of Holiday ­ Date End of Holiday) and Greeting Start and Greeting
Stop times for the Holiday Greeting to be active.
5. Click the "Browse" button.
6. A list of previously recorded greetings is displayed. Highlight the appropriate file and click
Save.

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5 - Resetting Mailboxes and Passwords
The Administrator may reset mailboxes and/or mailbox passwords.
Resetting Mailboxes
To reset a mailbox:
1. Log into the Administration mailbox.
2. Press [3] for Mailbox Administration.
3. Press [2} to reset a mailbox.
4. When prompted, enter the mailbox to reset.
5. Press [#] to confirm reset. (To cancel, press [*].)

When the Administrator resets a mailbox (Example mailbox 205), the following occurs:
The first and last name fields as well as the extension field are reset to the box number
The mailbox remains assigned to the same Class of Service.
All fields populated by the Class of Service when adding a new mailbox are set as if this
box were being added.
All recordings associated with the mailbox are deleted, including messages. For
example, when resetting mailbox 205 on Company 1, the following is deleted:
o Messages (c:\vm system files\Company00000001\Message Files\205\*.*)
o Greetings (c:\vm system files\ Company00000001\greetings\205\*.*).
Distribution Lists are cleared. For example, all private lists within box 205 and all
occurrences of 205 on private lists in all other mailboxes on the system.
All Setup Schedules are cleared.
All Enable/Disable Schedule, Blocking and Call FWD tic boxes are cleared.
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All Single Digit Menus are cleared.
All Message Forwarding Schedules are cleared.
All Email information is cleared.
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The Password is reset to the mailbox number.
All occurrences of 205 in the message forward field of all mailboxes on the system are
cleared. For these Mailboxes, the delay timer and delete flag (fields associated with
message forwarding) are also cleared.

N O T E
Only mailboxes with [Admin Reset] allowed can be reset.
A mailbox may not be reset while a user is logged into it.
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Resetting Mailbox Password
To reset a mailbox password:
1. Log into the Administration mailbox.
2. Press [3] for Mailbox Administration.
3. Press [1} to reset a mailbox password.
4. When prompted, enter the mailbox password to reset.
5. Press [#] to confirm password reset. (To cancel, press [*].)
6. The password is set back to the mailbox number.

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6 ­ Running System Reports
You may run a variety of informational system reports from the Utilities menu. To access:
From the Main Menu, select Utilities -- Reports
From the Reports menu, you may run the following reports:
o Class of Service Reports: These reports display the name of the Class of Service and
how the Class of Service is configured. A list of mailboxes with User names will be
listed under each Class of Service.
o Company Information: This report provides the company hours, what ports are
answered by this Company, what greetings are defined for this Company, what holidays
are established for the Company and which greetings will they play, and who is the day
and night operator.
o Message Report: This report provides Users' names, message counts, and date of oldest
new message.
o User Information: This report provides information about Users.
o PBX Information: This report provides information about the telephone system.
o Message Detail Report: This report provides detailed message information.
o Speech Recognition Information: Speech Recognition will be available in a future
release.
o System Reports: These reports provide port configuration, software version, voice mail
engine version, operating system, hours of storage available, PBX and integration setup,
number of desktop licenses, number of speech recognition licenses, and how many days
are left in the Perfect View desktop evaluation period.

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7 - Backing Up/Restoring the System
Backup and Restore functionality covers the system database, company and holiday greetings,
mailbox greetings and messages.
Backing Up the System
To back up the voice mail system (system database, company and holiday greetings, mailbox
greetings and messages):
Shut down all applications, Admin, Voice Engine, and WebClient. (To shut down
WebClient, select Start -- Run. Type net stop w3svc to shut it down. To re-start the
application, type net start w3svc.)
Log into the Admin interface.
From the Main Menu, select Utilities -- Back-up Databases
Confirm that all applications are shut down.
Select the destination of the backup file.
Select the type of back up that you would like to perform. Options include:
o Database: Selecting "Database" will back up the voicemail databases, which
include all mailbox information, distribution lists, PBX information and any other
items programmed in the GUI. The voice mail databases backed up are C:\VM
SYSTEM FILES\DB\Pinnacle.mdb and c:\VM SYSTEM FILES\DB\PBX.mdb.
NOTE: The pvpintl.mdb is NOT backed up.
o Database and Greetings (Partial Backup): This option backs up the databases
(listed above) and all greetings recorded over the telephone from the Administrator
mailbox, which includes Company Greetings and Holiday Greetings. It includes all
files residing in C:\VM SYSTEM FILES\GREETINGS\COMPANY\ and all files
residing in C:\VM SYSTEM FILES\GREETINGS\HOLIDAY\.
o Full Backup: A full backup backs up the databases, company greetings, and
messages and personal greetings for all mailboxes. It includes all Files and
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Subdirectories in C:\VM SYSTEM FILES\Message Files\. The Message database is
C:\VM SYSTEM FILES\DB\vmsginfo.mdb. Personal greetings that are backed up
include Ring-No-Answer greeting, Busy greeting, Alternate greeting, Name
recording and Distribution list names recordings. It includes all files and numeric
Subdirectories in C:\VM SYSTEM FILES\GREETINGS\nnn and all numeric
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subdirectories under the Greetings directory.
Add your comments if you have any.
Click Backup.
Wait for the completed message to display at the bottom of the screen before you close
the application. The backup file (in zipped format) will be saved to the destination
folder you specified. The filename indicates the type of backup (database, partial, or full)
and the date the backup was performed.

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Restoring the System
In the unfortunate event of a complete system crash this feature is designed to get the system back up
and running. The design emphasis is on crash recovery and is not suited for use as an "undelete"
feature.
Shut down all applications, Admin, Voice Engine, and WebClient. (To shut down
WebClient, select Start -- Run. Type net stop w3svc to shut it down. To re-start the
application, type net start w3svc.)
Browse to the c:\vm system files\admin folder and run the bkup.exe file.
Click Restore.
Browse to the location of the zipped back up you would like to restore. Select the file
and click Open. (The backup files are located in the destination folder you specified
during the backup procedure. The filename indicates the type of backup (database,
partial, or full) and the date of the backup.)
Click Restore.
When the progress bar reaches the end and stops, the restore process is complete.
Click Close.
Open the Admin and verify that the restore was successful.



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Optional

Applications







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Contents
1 - PERFECT VIEW ......................................................................................................................... 1
Special requirements ......................................................................................................................1
Hardware.................................................................................................................................................................................... 1
Software ...................................................................................................................................................................................... 1
Logging in to Perfect View ..............................................................................................................2
Main Menu.......................................................................................................................................2
Messages Menu..............................................................................................................................3
Viewing Messages..................................................................................................................................................................... 3
Playing Messages...................................................................................................................................................................... 3
Saving or Deleting Messages.................................................................................................................................................. 3
Refreshing your screen............................................................................................................................................................. 4
Forwarding Messages.............................................................................................................................................................. 4
Mailbox Settings Menu ....................................................................................................................5
General Information ................................................................................................................................................................. 5
General Settings........................................................................................................................................................................ 6
Call Blocking............................................................................................................................................................................. 6
Call Forwarding ....................................................................................................................................................................... 7
Message Forwarding................................................................................................................................................................ 8
Alternate Greeting .................................................................................................................................................................... 9
Call Notification .....................................................................................................................................................................10
E-Mail Settings........................................................................................................................................................................11
Distribution Lists.....................................................................................................................................................................13
Single Digit Menu Setup........................................................................................................................................................14
Administrator Menu .......................................................................................................................16
Reset Passwords......................................................................................................................................................................16
Reset Mailboxes.......................................................................................................................................................................16
Help...............................................................................................................................................17
Log Out .........................................................................................................................................17
2 - UNIFIED MESSAGING SYNCHRONIZATION.....................................................................18
Special requirements ....................................................................................................................18
Software ....................................................................................................................................................................................18
E-Mail Notification/ E-Mail Notification With Voice Message File Attached...................................18
Send and Delete.......................................................................................................................................................................18
Unified Messaging Synchronization Option ..................................................................................18
Polling.......................................................................................................................................................................................18
Read Receipts...........................................................................................................................................................................19
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Set up Perfect Voice Pinnacle System for Unified Messaging.....................................................19
Set up Mailboxes for Unified Messaging .......................................................................................21
Control E-Mail Settings from Perfect View ...................................................................................23
Troubleshooting Perfect View .......................................................................................................24
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3 - TOSHIBA STRATA CTX PROGRAMMING AND SOFTKEY INTEGRATION ...............26
Part I ­ Station Programming (Programs 200, 209, 218).............................................................26
Program 200: Station Data Assignment.............................................................................................................................26
Program 209: Hunt Groups...................................................................................................................................................26
Program 218: Station Hunt Assignments ...........................................................................................................................26
Part II (a) ­ System Programming for In-band Signaling (Programs 579, 580) ...........................27
Program 579: System Voice Mail Data...............................................................................................................................27
Program 580: Voice Mail Port Data...................................................................................................................................27
Part II (b) ­ System Programming for SMDI (Programs 579, 580, 804, 803) ..............................28
Program 579: System Voice Mail Data...............................................................................................................................28
Program 580: Voice Mail Port Data...................................................................................................................................28
Program 804: Voice Mail Port Data...................................................................................................................................28

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Program 803: SMDI Port Assignments............................................................................................................................... 28
CTX Voice Mail Feature Application Notes................................................................................... 29
Voice Mail Call Record ......................................................................................................................................................... 29
Direct Transfer to Voice Mail............................................................................................................................................... 29
Softkey Description ...................................................................................................................... 30

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1 - Perfect View
Perfect View gives you mailbox control at your desktop or mobile PC through a simple, easy-to-use,
web browser interface. There is no need to load additional software to run Perfect View -- You only
need Internet Explorer, version 5.5 or above. Perfect View facilitates the maintenance of real-time
changes to your mailbox, as well as provides full message-handling capabilities, right at your desktop.
When you save or delete messages using Perfect View, these changes will be active when you
access the telephone user interface. For example, if you empty the new messages folder using
Perfect View, your message waiting light will no longer be lit. You can listen to messages, save,
delete, and forward messages, set up notification schedules, distribution lists, and DTMF menus, and
much more without ever touching the telephone.

Special requirements
Hardware
§ Additional Hardware requirements may result from Microsoft IIS running on the Pinnacle
Server.
Software
§ Internet Explorer, version 5.5 or higher.
§ If using Windows 2000 Professional, there will be a limit of 10 connections to the server. If
using Windows 2000 Server, the connections are unlimited.
§ Microsoft Internet Information Server will be required to run on the Pinnacle Server for this
application.
§ Perfect Voice Pinnacle system key must be enabled for desktop.
§ The Class of Service for a particular mailbox must allow the Perfect View Desktop
application.
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Logging in to Perfect View
1. Activate the specified URL for the server via the web browser. The login screen appears.
2. Enter your mailbox number and password.



N O T E
If there are IIS connections available but not a Perfect Voice Pinnacle Key license
available, the system will refresh the screen with a message that says that the
maximum number of licenses are in use. If there are Perfect Voice Pinnacle key
licenses available but the IIS max connections are in use then IIS will display a
message that a connection is not available.
Main Menu
After you have successfully logged into your mailbox, the main menu appears. By default, the
message menu is the active menu. Available menus are:
§ Messages Menu: The messages menu allows you to listen to and manage your messages.
You may move messages to other folders other than their current folder, such as new, saved,
or deleted. You may forward messages to distribution lists or other valid mailboxes. When
you forward a message to another user, a prefix including your name prompt or mailbox
number plays before the forwarded message.
§ Mailbox Settings Menu: The Mailbox Settings menu allows you to manage notification,
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email settings, call blocking, call forwarding, message forwarding, DTMF menus, distribution
lists, and general settings such as pre-paging, directory assistance, message playback order,
and playing the time and date stamp of messages.
§ Administrator Menu: The Administrator menu is available only to users that have
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administrative rights. The administrator may change the system time and date and reset
mailboxes and/or mailbox passwords.
§ Log Out: This option logs you out of the system.

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Messages Menu

Viewing Messages
Click on New, Saved, or Deleted to view the desired messages. Urgent messages appear red with
an exclamation mark to the left of the checkbox. The "Message File" column lists the names of your
message files. The filename is a link to the actual file . The "Caller ID" of the message is displayed in
the next column. If the Caller ID is not available, then "Unknown" will appear under the Caller ID
column. The date and time that the message was delivered to your mailbox appears in the "Time
Stamp" column. The "Time (Sec.)" column displays the length of the message in seconds.
Playing Messages
Click on a message to play it via the sound card in your PC. The message is played via your personal
computer's default multimedia player (i.e. Windows Media Player, RealPlayer, etc.)
Saving or Deleting Messages
To save messages:
§ Click the "Save" icon (diskette) to the left of the message. You may also click the checkbox
to the left of the message(s) you want to save. From the "Action... " drop-down menu, select
"Move to Saved" to move the message(s) to the Saved folder. To view saved messages, click
the Saved button.
To delete messages:
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§ Click the "Delete" icon (trashcan) to the left of the message. Click the checkbox to the left
of the message(s) you want to delete. From the "Action... " drop-down menu, select "Move
to Deleted" to move the message(s) to the Deleted folder. To view deleted messages, click
the Deleted button.
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N O T E
When you save or delete messages using Perfect View, these changes will be
active when you access the telephone user interface. For example, if you empty the
new messages folder using Perfect View, your message waiting light will be turned
off.

HINT
The check box next to Message File displays "Select All" when the
mouse hovers over it. This check box will either check all selection
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boxes if it is not checked.

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Optional Applications

Refreshing your screen
If you have performed an activity over the telephone and want to
< immediately reflect those changes on the screen, press [F5] to update your
screen. The purpose of this is to keep the screen in sync with any
changes that take place via the telephone user interface.
Forwarding Messages
§ Click the checkbox to the left of the message(s) you want to forward. From the "Action... "
drop-down menu, select "Forward".



§ Select Recipients (Mailboxes or Distribution List). You may mark the message urgent
before sending.
§ Click Send Message.

N O T E
You cannot forward a message that has been deleted. The message must be
located in either the New messages folder or Saved Messages folder before it can
be forwarded.
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Mailbox Settings Menu

The Mailbox Settings menu allows you to do the following:
§ (Information) ­ Allows you to view general information about your mailbox.
§ General Settings - Allows you to enable transfer paging, register with directory assistance,
select message playback order, and choose to have the date and time stamp play along with
every message.
§ Call Blocking - Allows you to activate and schedule call blocking.
§ Call Forwarding - Allows you to activate and schedule call forwarding.
§ Message Forwarding - Allows you to schedule message forwarding.
§ Alternate Greeting - Allows you to schedule your alternate greeting.
§ Notification - Allows you to manage your notification records and schedule them.
§ Email - Allows you to manage your email accounts and settings.
§ Distribution List - Allows you to manage distribution lists.

§ Single Digit Menu - Allows you to create menus inside your mailbox.
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General Information
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From the General Information menu, you may view settings for your mailbox including maximum
messages allowed, number of days new messages stay in your mailbox before being deleted,
maximum greeting length, maximum message length, and the number of days saved messages stay in
your mailbox before being deleted. (If Max Messages is set to zero, the mailbox won't be displayed
in Perfect View mailbox lists.) The System Administrator specifies these settings in the Class of
Service - they may not be modified from Perfect View.
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General Settings


From the General Settings menu, you may enable Pre-Paging, choose to have the date and time
stamp play along with every message, list your name in directory assistance, and select message
playback order.
Call Blocking

Call Blocking allows you to send callers directly into your mailbox without ringing your extension. It is
only available when calls are transferred from the auto attendant. You may also specify what time
and what days or dates you want Call Blocking activated by setting up and enabling a schedule from
Perfect View. You may schedule Call Blocking "by Date" (for a specified date range) or "by Day"
(for the same range of days every week, independent of date).
To set up call blocking:
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§ Select Enable Call Blocking to activate call blocking for your mailbox. To enable the
schedule, select Enable Schedule for Call Blocking.
§ Specify the Daily Time. Click the clock icon to the right of the field to enter the start and
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stop times that you want your calls blocked.
§ Schedule by Date or Day. Select Schedule by Date or Schedule by Day and enter the
appropriate information.
/ Schedule by Date: To schedule Call Blocking for a specified date range, select
"Schedule by Date" and click the calendar to the right of the field(s) to enter the start
and stop dates.
/ Schedule by Day: To schedule Call Blocking for the same range of days every week (for
example, Monday through Wednesday, independent of the date, select "Schedule by
Day" and enter the "Start Day" and "Stop Day" from the pull-down list.
§ Click "Save Changes" to save your Call Blocking settings.
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Call Forwarding


Call Forwarding allows you to redirect calls to another extension. If the call is not answered by the
forwarding extension, it is forwarded to the forwarded extension's mailbox. You may specify when
you want your calls forwarded by applying a schedule to Call Forwarding. You may schedule call
forwarding "by Date" (for a specified date range) or "by Day" (for the same range of days every
week, independent of date).

When Call Forwarding is activated, your calls are forwarded to a specified extension according to the
schedule specified. You may schedule Call Forwarding one of two ways (by date or by day). To set
up Call Forwarding:
§ Select Enable Call Forwarding to activate Call Forwarding for your mailbox. To enable the
schedule, select Enable Schedule for Call Forwarding.
§ Click the mailbox icon to the right of the field to enter the extension to forward the calls to in
the Forward Destination: Mailbox # field. If the forwarded call is not answered, the
caller may leave a message in the forwarded extension's mailbox.
§ Specify the Daily Time. Click the clock icon to the right of the field to enter the start and
stop times that you want your calls forwarded.
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§ Select Schedule by Date or Schedule by Day and enter the appropriate information.
/ Schedule by Date: To schedule Call Forwarding for a specified date range, select
"Schedule by Date" and click the calendar to the right of the field(s) to enter the start
and stop dates.
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/ Schedule by Day: To schedule Call Forwarding for the same range of days every week
(for example, Monday through Wednesday, independent of the date, select "Schedule
by Day" and select the "Start Day" and "Stop Day" from the pull-down list.
§ Click "Save Changes" to save your Call Forwarding settings.



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Message Forwarding

Message Forwarding allows you to forward a message from your mailbox to another User's mailbox
or distribution list. Messages may be forwarded from any mailbox, a specific mailbox, or a specific
Caller ID. You may forward only the messages marked as urgent. You also have the option to delete
the message from your voice mailbox after it is forwarded.

Forward To:
Specify whether the messages will be forwarded to a distribution list or mailbox. From the drop-
down list, select the distribution list number or mailbox number to which messages will be forwarded.
Forward From:
From the "Select From Type" drop-down list, specify which messages will be forwarded. You may
forward messages from "Everyone", which forwards all messages; "Specific Mailbox", which
forwards only messages received from the mailbox number you select; or "CLID", which only
forwards messages from the Caller ID you enter.
Forward After:
Enter how many minutes the message should be in the User's mailbox before it is forwarded.
Forward and Delete
If checked, messages that are forwarded will be deleted from this User's mailbox.
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Forward Urgent Messages Only
If checked, only messages marked as urgent will be forwarded.

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N O T E :
The System Administrator may define public distribution lists to make it easy for
Users to send or forward a message to a group of Users. For example, a public or
broadcast list may be set up to contain all Users in the Sales department. To create
a public distribution list, create a new mailbox, build a distribution list (that includes
all Users in the Sales department) and set up the mailbox to automatically forward
messages to that distribution list. Users may then send or forward a message to
that mailbox, knowing that the message will be delivered to everyone in the Sales
department.


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Alternate Greeting

Perfect View allows you to schedule the dates and times you want your Alternate Greeting to play to
callers. You may also enable Call Blocking during the time your Alternate Greeting is active. When
the schedule is not longer valid, your regular mailbox greetings will automatically play to callers, and
Call Blocking will be turned off. You may record the Alternate Greeting for your mailbox from the
telephone interface.
§ Select Enable Alternate Greeting to activate the Alternate Greeting. Select Enable
Schedule for Alternate Greeting to activate the schedule for your Alternate Greeting. To
enable Call Blocking, select Enable Call Blocking during schedule .
§ Specify the Start Day/Time and Stop Day/Time.
/ Start Date: Click the calendar icon to the right of the field to enter the date you want
your Alternate Greeting to begin to play.
/ Start Time: Click the clock icon to the right of the field to enter the time of day you
want your Alternate Greeting to begin to play.
/ Stop Date: Click the calendar icon to the right of the field to enter the date you want
your Alternate Greeting to stop playing.
/ Stop Time: Click the clock icon to the right of the field to enter the time of day you
want your Alternate Greeting to stop playing.
§ Click "Save Changes" to save your Alternate Greeting settings.

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Call Notification

You may manage your own Notification records and schedules from Perfect View. When a
message is left in your mailbox, Perfect Voice Pinnacle can call your pager, telephone, or extension
to notify you of the new message. You may apply a schedule to specify the valid times for
notification. You may also specify the number of times you want the system to call you before
moving to the next notification record. You may create up to 10 notification schedules for your
mailbox.
§ Enable Schedules for Call Notification: Select this field to activate the schedules for
notification.
§ Notification Record: From the pull-down menu, select the desired notification event record.
To activate this record, check "Enable this notification".
§ Scheduled Days: From the pull-down list, select the days that the calling schedule is valid.
Enter the Start and Stop days.
§ Scheduled Times: Click the clock icon to the right of each field to enter the times that the
calling schedule is valid. Enter the Start and Stop times.
§ Setup Options:
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/ Notify Type: Define the type of notification from the pull-down menu. Valid
options are pager, phone, or extension.
/ Number: Enter the telephone or pager number that the system needs to dials.
Simply enter the number, including ones and area codes if necessary, with no
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hyphens (-) or spaces between the numbers. If you want to display additional
information on the pager, enter commas (for pauses) and the information you want to
display (such as the mailbox number). A comma indicates a pause of about one
second. You may have to adjust the number of pauses until you find the appropriate
setting.
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N O T E :
Do not include the dialstring to access an outside line in this field. The
system pulls this information from the Outside Dialtone field on the
PBX Information screen.

/ Number of tries: Specify the number of times the system attempts notification for
this schedule before giving up and trying the next notify list number.
/ Delay (min) : Specify how long (in minutes) you want the system to wait between
attempts to notify you using this notification record.
/ Cascade to: When all attempts to notify using this notify schedule are complete, the
system uses the notification schedules of the mailbox entered in this field.
§ Click "Save Changes" to save any modifications made to this notification record.

E-Mail Settings


You may receive an e-mail notification when you receive a new voice message. In addition, the
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actual voice message may be attached to the e-mail. From Perfect View, you may control your Email
Notification, whether the message will send and delete, what method the system will use to
synchronize (Unified Messaging Synchronization is an optional feature), the email addresses of up to
four accounts, the POP3 server names for the accounts, and the login names and passwords of the
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accounts.
§ Synchronize Type: If you have the optional Unified Messaging Synchronization, you may
also select the type of synchronization you wish to use for your mailbox. Unified Messaging
Synchronization can only be enabled for one account. Once an email is sent to the email box
a copy of the voice message exists in two places; the voice mailbox and the email box. When
you log into your voice mailbox and delete a message the corresponding message is also
deleted from the email box. When you log into your email box and delete an email with an
attached voice message, the corresponding message is deleted from your voice mailbox. All
synchronization applies only to new messages. It does not affect saved messages. There are
two methods for implementing Unified Messaging Synchronization - Polling and Read
Receipts.
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o Polling: With the Polling method of Unified Messaging Synchronization, the voice
mail system sends an email message with the voice mail attached to your email box.
First the system checks (polls) to see that the message arrived in the email box.
After the e-mail is marked as received, the system will poll to see if the message is
deleted from the e-mail box. If you delete the message from your e-mail box, the
corresponding voice mail will be deleted from your voice mailbox and your message
waiting light will be updated.
o Read Receipts: With the Read Receipts method of Unified Messaging
Synchronization, the voice mail system sends you an email with the voice message
file attached. If enabled to send read receipts, your email client will send an email
message back to the voice mail server instructing the server that the message has
been read. The voice mail system receives this message in its POP3 mailbox. The
corresponding voice mail message is then deleted from your voice mailbox. The
message remains in the your email box.
§ Synchronize with: Select the e-mail account (Email-1, Email-2, Email-3, or Email-4) you
wish to synchronize. You may only synchronize one account.
§ Notify Type: Select one of the following available options:
o None: Receive no email notification
o Text Only: Receive an email that includes text only (no message file attached)
o Attachment: Receive an email that includes the actual voice message
o Attach and delete: Receive an email that includes the actual voice message and delete
the corresponding message from your voice mailbox.
§ Email Address, POP3 Server, Login Name, Login Password: Enter the appropriate
information for each email account.
§ Click Save Changes to save your email settings.

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Distribution Lists


From Perfect View, you may view, create, and edit specific distribution lists. You may create up to
10 distribution lists.
To add mailboxes to the distribution list:
§ Select the appropriate Distribution List Number.
§ From the "Available Boxes" list, highlight the name/mailbox you want to add to the distribution
list.
§ It is immediately added to the "Included Mailboxes" list and removed from the "Available
Boxes" list.
§ When you are finished with each list you want to modify, click "Save Changes".
To delete mailboxes from the distribution list:
§ Select the appropriate Distribution List Number.
§ From the "Included Mailboxes" list, highlight the name/mailbox you want to delete from the
distribution list.
§ It is immediately deleted from the distribution list and placed back in to the "Available Boxes"
list.
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§ When you are finished with each list you want to modify, click "Save Changes".

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Single Digit Menu Setup


The Single Digit Menu Setup allows you to create menus inside a mailbox from which callers may
access options to leave or obtain information. These options are 0-9, *, and #, as well as a time-out
option that may be defined in the event the caller does not press a DTMF. You must record these
options in your personal greeting. You may program your own Single Digit Menu. The Class of
Service must be enabled for this feature to be present.

Building the Single Digit Menu
§ Select the desired Single digit (0-9, *, or #).
§ Select the desired action from the "Select an Action" drop-down list. If the action requires
additional information, more fields will appear prompting you for information. You may also
assign a password to the Single Digit option. When you assign a password, and the caller
presses that particular DTMF, he or she is prompted to enter the password before continuing.
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Action
Description
Specify Parameters
Blank or No
This is the default action. Callers may dial mailboxes
None required.
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Action
beginning with the lead digit for which this action is
enabled. This feature is the opposite of Block DTMF.
Block DTMF
This action restricts access to the dialplan. Callers may None required.
not dial mailboxes beginning with the lead digit for
which this action is enabled. When selected, the digit is
ignored and the current greeting is repeated. Callers
may not login to mailboxes beginning with a digit that is
blocked.
Direct Message This action plays the name file of the defined mailbox
Select the mailbox from
followed by the record tone.
the drop-down list.
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Action
Description
Specify Parameters
Get Mailbox
This action prompts the caller to enter the mailbox they
None required.
wish to send a message to. The caller is placed at the
personal greeting of the selected mailbox. The caller
may listen to the entire greeting before leaving a
message or press the [#] to skip the greeting and go
directly to recording.
Hang Up
This action disconnects callers from the system. The
None required.
system plays the "Thank you for calling, good-bye"
prompt and hangs up.
Page Mailbox
This action prompts the caller to enter his/her phone

number using the telephone keypad. The DTMF digits
that are entered are then sent to the User's
Alphanumeric pager. NOTE: The User must have an
Alphanumeric pager that is configured in the Notification
of the User's mailbox
Pre-Paging
This action plays the User's name recording over the

office intercom.
Send to
This action transfers callers to the Main Greeting of the
Select the desired
Company
company specified.
company from list.
Greeting
Send to
This action transfers the caller to directory assistance

Directory
for the current company.
Send to Login
This action transfers the caller to the mailbox login
None required.
prompt. The caller is then prompted for the password.
If the caller press # after the mailbox number, he or she
is placed in messaging mode (quick messaging). Callers
are not allowed to log in to mailboxes beginning with a
lead digit that is blocked in the current Single Digit
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Options Menu.
Send to Mailbox This action sends the caller to the defined mailbox and
Select the desired
performs the function programmed within the defined
mailbox number from
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mailbox. Select the desired mailbox number from the
the drop-down list.
drop-down list. This action allows you to create multiple
levels by linking mailboxes with Single Digit Menus.
Send to
This action routes the caller to the Default Operator of
None required.
Operator
the current company.
Send to
This action transfers the caller to the specified
Select the desired
Personal
extension. The transfer is supervised. This means that
mailbox number from
Assistant
if the specified extension is not answered or is busy, the
the drop-down list in the
caller is returned to the current mailbox.
second column.


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Action
Description
Specify Parameters
Send to
This action sends the caller to the personal greeting of
Select the mailbox
Personal
the defined mailbox.
number from the list.
Greeting
Send to Record
This action sends the caller directly to the record beep to
Tone
begin recording a message in the current mailbox.
Transfer Call
The caller is transferred to the defined extension. The
Select the desired
transfer is not supervised. If the specified extension is
mailbox number.
not answered or is busy, the caller is sent to the
transferred mailbox (not returned to the original
mailbox.)

Administrator Menu

The administrator feature is designed to allow a user on the system that has been trained, to perform
administrative-type functions.
A pull-down menu offers 2 selections:
§ Reset Passwords
§ Reset Mailboxes
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Reset Passwords
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When you select "Reset Passwords", a pop-up screen appears prompting you to enter the mailbox to
reset the password for. When you enter the mailbox number, the password is reset to the mailbox
number.
Reset Mailboxes
When you select "Reset Mailboxes", a pull-down list of available mailboxes is displayed. Select the
mailbox you wish to reset.
When the Administrator resets a mailbox (Example mailbox 205), the following occurs:
§ The first and last name fields as well as the extension field are reset to the box number
§ The mailbox remains assigned to the same Class of Service.
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§ All fields populated by the Class of Service when adding a new mailbox are set as if this
box were being added.
§ All recordings associated with the mailbox are deleted, including messages (c:\vm system
files\Message Files\205\*.*) and greetings (c:\vm system files\greetings\205\*.*).
§ Distribution Lists are cleared. For example, all private lists within box 205 and all
occurrences of 205 on private lists in all other mailboxes on the system.
§ All Setup Schedules are cleared.
§ All Enable/Disable Schedule, Blocking and Call FWD tic boxes are cleared.
§ All DTMF Menus are cleared.
§ All Message Forwarding Schedules are cleared.
§ All Email information is cleared.
§ The Password is reset to the mailbox number.
§ All occurrences of 205 in the message forward field of all mailboxes on the system are
cleared. For these Mailboxes, the delay timer and delete flag (fields associated with
message forwarding) are also cleared.

Help
Selecting "Help" gives you access to Perfect View Help screens.

Log Out
Selecting "Log Out" closes your user session and returns to the Log In screen.





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Section

2
2 - Unified Messaging Synchronization
You can receive both your voice mail messages and e-mail messages from the same e-mail inbox.
You may be set up to only receive an e-mail notification when you receive a new voice message if
you do not wish to have the actual voice mail message attached to the e-mail message.
Special requirements
Software
§ Voice mail system must be set up as a user on the email system.

E-Mail Notification/ E-Mail Notification With Voice Message File
Attached
Perfect Voice Pinnacle may be set up to notify you via e-mail when you receive a new voice mail
message. It can send the email with or without the voicemail attached as a .wav file.
Send and Delete
The system may be set up to delete the message from the voice mailbox after successful
transmission of the message to the e-mail box.

Unified Messaging Synchronization Option
In addition, Perfect Voice Pinnacle provides optional synchronization of voice mail messages with
your e-mail box. Once an e-mail is sent to the e-mail box a copy of the voice message exists in two
places, the voice mailbox and the e-mail box. With unified messaging synchronization, when the
message is deleted in the voice mailbox, the corresponding message will be deleted in the email box.
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In addition, when the message is deleted from the email box, the corresponding voice mail message
will be deleted. All synchronization applies only to new messages. It does not affect saved
messages. There are two methods for implementing unified messaging synchronization - polling and
return receipts.
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Polling
With the polling method of unified messaging synchronization, the voice mail system sends an e-mail
message with the voice mail attached to the user's e-mail box. First the system checks (polls) to see
that the message arrived in the email box. After the e-mail is marked as received, the system will poll
to see if the message is deleted from the e-mail box. If the message is deleted from the e-mail box,
the corresponding voice mail will be deleted from the voice mailbox and the message waiting lights
will be updated. From the Administration interface, the System Administrator sets how often the
voice mail system polls for existence of the message and deletion of the message.
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Read Receipts
With the Read Receipts method of unified messaging synchronization, the voice mail system sends
out the email with the voice message file attached. If enabled to send read receipts, the user's email
client will send an email message back to the voice mail server instructing the server that the
message has been read. The voice mail system receives this message in its POP3 mailbox. The
corresponding voice mail message is then deleted from the user's voice mailbox. The message
remains in the user's email box.
Set up Perfect Voice Pinnacle System for Unified Messaging
To set up the system:
§ From the Main Menu, select System -- Email
§ Fill in the fields on the Email screen.

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Email Address of the Voicemail
This field specifies the email address of the voice mail system.
From (Message Header Info)
This field specifies the text that appears in the "From:" field in messages sent from the voice mail
server. The system will format the From: field with the mail box name separated with the @ sign
followed by the From text. Example: From: [Fred Smith @ Teleco]
SMTP Information
Default Server
This field specifies the name of the e-mail SMTP server.
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User Login
This field specifies the SMTP server login name.
Email Password
This field specifies the SMTP server login password.
Authentification Required
Select this field to require a secure login on the SMTP server.
System Email Enabled
This information has not yet been added to the manual.
System Email Enabled
Server Timeout
This field specifies the number of seconds of no response before the voice mail server retries sending
of the email. The default value is 30.
Retry Attempts
This field specifies the number times that the SMTP server will retry to send out the email associated
with the new voice mail. It will not make another attempt to send the email after this number of
retries. The default value is 5.
POP3 Information
Default Server
This field specifies the name of the POP3 server.
User Login
This field specifies the POP3 server login name.
Password
This field specifies the POP3 server login password.

Timers
Server Timeout (POP3)
The field specifies the number of seconds of no response the voice mail server will retry
synchronizing with the POP3 server. The system will use this value if the user record is blank. The
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default value is 5.
Server Retry Count (POP3)
The field specifies the number of consecutive errors the voice mail server will allow for connecting
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and logging into a POP3 server. After this error count is exceeded the voice mail server will stop
trying to synchronize that message only. The voice mail server will continue to try synchronizing
other messages for that account. The default value is 10.
Retry Interval
This field specifies the number of seconds that the system waits between polls of the POP3 servers
that need to be checked for synchronization and initial message receipt. The default value is 120.
POP3 Retry Count
This information has not yet been added to the manual
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Set up Mailboxes for Unified Messaging
To set up an individual mailbox for unified message/unified messaging synchronization:
§ From the Main Menu, select Mailbox -- Edit
§ Click the Email setup button
§ Edit the fields on the Email screen.


Each user mailbox has four email accounts to which notifications of voice mail messages may be
sent. Only one account may be set up for unified messaging synchronization.
Each account will have:
Email address
This field specifies the email address for the user.
Login Name
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This field specifies the user name for the POP3 server.
Password
This field specifies the password for logging into the POP 3 server.
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SMTP Server
This field specifies the name of the SMTP server. If left blank, the system uses the name of the
SMTP server entered on the System-Email screen. This allows quicker setup on systems where
everyone uses the same SMTP server.
POP3 server
This field specifies the name of the POP3 server. If left blank, the system uses the POP3 server
name entered on the System-Email screen. This allows quicker setup on systems where everyone
uses the same POP3 server.
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Sync Method
From the drop-down list, select the type of synchronization to use for this account. Remember, only
one email account may be set up for unified messaging synchronization. You may select Polling or
Read Receipt.
§ Read Receipts: With the Return Receipts method of unified messaging synchronization, the
voice mail system sends out the email with the voice message file attached. If enabled to
send read receipts, the user's email client will send an email message back to the voice mail
server instructing the server that the message has been read. The voice mail system
receives this message in its POP3 mailbox. The corresponding voice mail message is then
deleted from the user's voice mailbox. The message remains in the user's email box.
§ Polling: With the polling method of unified messaging synchronization, the voice mail system
sends an e-mail message with the voice mail attached to the user's e-mail box. First the
system checks (polls) to see that the message arrived in the email box. After the e-mail is
marked as received, the system will poll to see if the message is deleted from the e-mail box.
If the message is deleted from the e-mail box, the corresponding voice mail will be deleted
from the voice mailbox and the message waiting lights will be updated. From the
Administration interface, the System Administrator sets how often the voice mail system polls
for existence of the message and deletion of the message.
Notify Type
Select the type of notification from the drop-down list.
§ "Text Only" will send only a notification of a new voice message - the voice message
won't be attached. The message will include the time and date of the voice message, caller
id and length (in seconds) of the message.
§ "Send with vmail" sends a text message including the time and date of the voice message,
caller id and length (in seconds) of the message. It also attaches a wave file of the voice
mail message.
§ "Send with vmail and delete" sends a text message including the time and date of the
voice message, caller id and length (in seconds) of the message. It also attaches a wave file
of the voice mail message. However, after the email has been successfully delivered, the
corresponding message is deleted from the user's voicemail box.
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Timeout
This information has not yet been added to the manual.
Test buttons
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The email test will test only the type of synchronization and notification that the email address is set
to. The email test will test:
§ Connection to the SMTP server
§ Send of a test email
§ Connection to the POP3 server
§ Login to the POP3 server
§ Receive of the test email
The email test will test only the type that the email address is set to.
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Control E-Mail Settings from Perfect View
From Perfect View, Perfect Voice Pinnacle's desktop interface, you may control your email
notification, whether the message will send and delete, what method the system will use to
synchronize, the email addresses of up to four accounts, the pop 3 server names for the accounts, and
the login names and passwords of the accounts. You may enable Unified Messaging Synchronization
for only one account.

Perfect Voice Pinnacle may be set up to notify you via e-mail when you receive a new voice mail
message. It can send the email with or without the voicemail attached as a .wav file.
From Perfect View, you may control your Email Notification:
§ Receive no email notification
§ Receive an email that includes text only (no message file attached)
§ Receive an email that includes the actual voice message
§ Receive an email that includes the actual voice message and delete the corresponding message
from your voice mailbox.
In addition, the optional Unified Messaging Synchronization feature allows you to synchronize one of
your email accounts. You may enter the email addresses of up to four accounts, the POP3 server
names for the accounts, and the login names and passwords of the accounts. The "Synchronize
Type" option allows the use of Polling or Read Receipts. Once an email is sent to the email box a
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copy of the voice message exists in two places, the voice mailbox and the email box. When you log
into your voice mailbox and delete a message the corresponding message is also deleted from the
email box. When you log into your email box and delete an email with an attached voice message,
the corresponding message is deleted from your voice mailbox.
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Troubleshooting Perfect View

I cannot connect to the WebClient, I get the message "Minimum browser requirement is
MSIE5.5"
Verify that you are using Microsoft Internet Explorer version 5.5 with Service Pack 2, or higher.

The WebClient/WebBrowser seems locked up and is not responding.
Try upgrading your browser to at least Microsoft Internet Explorer 5.5 Service Pack 2
Service Pack1 or less is known to have some occasional problems.

When I play a message, the browser window running the client will close down.
This is due to a bug in Microsoft Internet Explorer 5.5 running on some platforms, such as Windows
ME.
Try upgrading your browser to at least Microsoft Internet Explorer 5.5 Service Pack 2.

When I play a message, my player will not play the entire message.
Try upgrading your audio player. Some versions of Windows Media player have been known to have
this problem.

When I play a message, it skips/stutters while it is playing.
You might see this happen if you have a slow connection, try increasing the buffer in your audio
player.

When I click to play a message, it prompts me to save it to disk, It won't let me play it
automatically from the current location.
This could happen if your default .wav player cannot play files across the internet. If your default
player is Windows Sound Recorder you might encounter this situation. Try using Windows Media
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Player, or Winamp, or another Internet enabled player.

When I try to play a message, Media Player returns an error that says it can't play the file.
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This has been known to happen in Windows XP with windows media player. Reason unknown,
however try logging into windows as an administrator, and try to play the message again.

Our site has a website address (www.???.com) that should connect us to the Pinnacle client,
however, it never connects.
You may not be able to use a WWW address to connect to the client if it is on the same network as
your computer; while at the same time someone NOT on your network is able to connect to the
desktop client using the same WWW address. If you are on the same network as the desktop client
then connect by typing the machine name of the desktop client into your web browser, like this
(http://MachineName), (without a WWW).
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When I try to connect to the web client, the second window that opens up never finishes
loading, it stays as a blank white page.
You may notice in the first window, on the status bar, there is a warning of a page error. If so, double
click the warning and read the details. It may say that on line:? char:? Error:Class not registered. If so
perform the following steps:
1. Click Start , and then click Run .
2. In the Open box, type "Regsvr32 urlmon.dll" , and then click OK.
3. When prompted with the DllRegisterServer in urlmon.dll succeeded message, click OK.

This is related to Microsoft Support id: Q306831

Perfect View locks up when running a Windows 98 machine.
The problem could possibly be related to a Temporary Internet files setting. To get to the setting:
1. Open the 'Internet Options Menu' In IE, by clicking on 'Tools' and then 'Internet Options'
2. Click on the 'General' tab, which is probably already selected
3. Click on the 'Settings' button, under the Temporary Internet Files section
4. There should be some radio buttons at the top, which is the setting you can change to cause/fix the
problem. If you select 'Every visit to the page' then it seems to cause the lockup problem. After
selecting 'Automatically', the problem does not seem to occur.
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Optional Applications



Section

3
3 - Toshiba Strata CTX Programming and
Softkey Integration
Part I ­ Station Programming (Programs 200, 209, 218)
Program 200: Station Data Assignment

Setting for Voice Mail Ports1
Setting for Station Ports
02 Station Type
SLT
DKT
03 Circuit Type
Voice mail
Extension
15 Display DN
Enter Pilot DN for the VM Hunt Group2
Set to match station Prime DN
19 VMID Code
Leave this field Blank; do not enter anything!
Set to match station Prime DN
22 MW to VM Port
Leave this field Blank; do not enter anything!
Enter Pilot DN for the VM Hunt Group2

Program 209: Hunt Groups
Create a hunt group that includes all voice mail ports (see Note 6 on Program 579:02 for IBS Programming)
01 Hunt Method
Distributed
02 Pilot Number
Enter the Pilot DN for the Voice Mail Hunt Group2
04 Number to Display
Enter the Pilot DN for the Voice Mail Hunt Group2
07 DHG Auto Camp-on
Enable
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Program 218: Station Hunt Assignments
Add all Voice Mail Stations created in Program 200 to the Hunt Group created in Program 209

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1. If the VM uses a Dedicated Notify Port (e.g. Port number 8 on a Four Port CDK does the notification), then you must
include that port in this program.
2. Programs 200:15 (for voice mail ports), 200:22 (for station ports), 209:02, 209:04, 579:10, and 579:16 should all use the
same Pilot Number.


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Part II (a) ­ System Programming for In-band Signaling (Programs
579, 580)

Program 579: System Voice Mail Data

Pinnacle
01 DID/DNIS VMID Option
DN VMID
02 Cancellation Method for MW
Access Code Cancel 6
07 Auto Cancel of VM and MW
Enable
10 Central VM Callback
Leave Blank!
11 CF ­ All Call Record
Enter 8 (See note 2)
12 CF ­ Busy Record
Enter 8 (See note 2)
13 CF ­ No Answer Record
Enter 8 (See note 2)
14 Direct Call to VM
Enter 7 (See note 2)
15 Retrieve Messages
Enter 7 (See note 2)
16 Transfer Direct to VM DN
Enter Pilot DN 1

Program 580: Voice Mail Port Data
01 Control Method
Select In-band
02 Send A/D Tone
Enable
03 Send B Tone
B Tone and Extension Number
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04 End-to-End
Enable

1. Programs 200:15 (for voice mail ports), 200:22 (for station ports), 209:02, 209:04, 579:10, and 579:16 should all use the
same Pilot Number.
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2. The numb er the Pinnacle Voice Mail looks for can be changed in IBS Settings in the Admin program.
3. The number the Perfect Voice looks for can be changed in Screens (System » Integration)
4. The number the Perfect Voice looks for can be changed in Screens (Receptionist » Instance Setup » System Access
Code)
5. Integration for the PVO can be whatever you want; the "standard" is to use 7E in parameter #185, and 8E in
parameters #186 and #188.
6. If using a Dedicated Notify Port that is not part of the VM Hunt Group (program 209 and 218) then set to Auto and
Access Code Cancel. If you do not want to have the MWI automatically extinguished on access and you are having
problems with the MWI, then include the Dedicated Notify Port in the VM Hunt Group and set call blocking on for that
station port.
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Part II (b) ­ System Programming for SMDI (Programs 579, 580, 804,
803)
Program 579: System Voice Mail Data
01 DID/DNIS VMID Option
DN VMID
02 Cancellation Method for VM MW
Auto and Access Code Cancel
03 Message Desk Number
Enable
04 Output of CLASS/ANI and DNIS
Enable
05 Calling Number Digits Sent to VM
10
07 Auto Cancel of VM and MW
Enable
09 LCD Control of Voice Mail
Enable
Must be enabled to allow CTX Call Record Feature
Programs 200:15 (for VM ports), 200:22 (for station ports),
10 Central VM Callback
Enter Pilot DN 209:02, 209:04, 579:10, and 579:16 should all use the same
Pilot Number
Programs 200:15 (for VM ports), 200:22 (for station ports),
16 Transfer Direct to VM DN
Enter Pilot DN 209:02, 209:04, 579:10, and 579:16 should all use the same
Pilot Number
17 Length of VM ID
10
Program 580: Voice Mail Port Data
01 Control Method
Select SMDI
02 Send A/D Tone
Enable
04 End-to-End
Enable
Program 804: Voice Mail Port Data
00 BSIS Port Number
Select port you want to use for SMDI (1~4), use this in Program 803:02
01 Port Speed
1200
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02 Port Parity
Even
03 Data Bits
7 Bits
04 Flow Control
None
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05 Wait Timer
1
Program 803: SMDI Port Assignments
00 Logical Device Number
Select 300 SMDI #0
01 Device Connection
RS232
02 Device Port Number
Select the Port configured in Program 804:00

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CTX Voice Mail Feature Application Notes
Voice Mail Call Record
The CTX System, when using SMDI+, allows one to record their phone calls into a specified mailbox.
Currently, this feature is only supported on the Pinnacle (version 1.5.6 or higher) systems using
SMDI.

The first step is to setup SMDI+ per the instructions in Part II (b). Call Record does not work with
In-band Signaling.

The second step is to place a VM Record and VM Pause/Resume buttons on the DKT(s) that want
the Call Record feature. This is best accomplished via the WinAdmin software under Station
Programming.

The procedure for recording a call to voice mail:
1. During the call, press the VM Record Button; the corresponding LED will flash fast.
2. Dial the mailbox number you wish to record the message, the press "#"; the VM Record Button
LED will flash slow as it makes the connection to Voice Mail.
3. The LED will flash solid while recording. You may press the VM Pause/Resume button to
pause recording. At this point, the LED will flash slowly. Pressing VM Pause/Resume again
will resume recording and light the LED solid.
4. To stop recording, press the VM Record button again, or terminate the call (with release, hang-
up, etc.)


Direct Transfer to Voice Mail
The CTX System allows callers to be placed directly into a voice mailbox without first ringing the
phone or a lot of extra effort of the person transferring the call. This feature works with In-band
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Signaling or SMDI so long as program 579 is setup per the instructions in Part II.

The procedure for direct transferring a call to voice mail:
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1. During the call, press the [Cnf/Trn] button.
2. After getting second dial tone, dial #407 and then the mailbox number you wish the send the
caller to.
3. Terminate the call (with release, hang-up, etc.)

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Softkey Description
Softkey Integration allows a CTX station user to interact visually with the voice mail menus as they
are displayed on the station LCD. Voice mail functions such as send message and play messages are
displayed when the proper menu is active and these functions can be activated via softkeys. When
the DKT-3000/2000-Series Digital Telephones have softkeys turned on, the physical softkey buttons
change functionality just as the functionality would change if the user had pressed a DTMF. For
example, a telephone equipped with three soft key buttons labeled Mode, Page, and Scroll could
display softkey functions such as NEW, SAVED, and MORE. When the softkey corresponding to
the displayed menu is pressed, the telephone system communicates to the Voice Mail system via the
SMDI link which button was pressed. The Voice Mail system would react accordingly and update
the display with a new set of options.

The following is a list of Toshiba DK phones with the Softkey features:
§ DKT-2010-SD
10-button with LCD
§ DKT-2020-SD
20-button with LCD
§ DKT-2020-FDSP 20-button with LCD and Full Duplex
§ DKT-3010-SD
10-button with two line by 24-character and LCD
§ DKT-3020-SD
20-button with two line by 24-character and LCD
§ DKT-3014-SDL
14-button with eight line by 24 character tilting LCD and 16-
Softkeys
The display type is identified to the Voice Mail system within a SMDI packet when the station calls
Voice Mail. The display types are important as some displays support more buttons and more
characters than others.
§ The DKT2000 Series Digital Telephones can utilize 3 softkeys. The DKT3000 Series
Digital Telephones can utilize up to 4 softkeys, and the DKT-3014-SDL has 16
softkeys with 12 integrated for the VM system.
§ The Softkey display for DKT-2000/3000-Series Digital Telephones display 3, 4, or 5
letters for each softkey button. The DKT-3014-SDL is setup to use up to 24
characters per button depending on the user command requirements.

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Contents
A - PROGRAM GROUP AND DIRECTORY STRUCTURE .............................................................. 1
Program Group ............................................................................................................................ 1
Directory Structure....................................................................................................................... 1
B - ADDING INTEL AUDIO BOARDS .............................................................................................. 3
Hardware Installation ................................................................................................................... 3
Software Installation .................................................................................................................... 3
Intel Audio Boards ....................................................................................................................... 4
DIALOG/4TM Board Description ............................................................................................................. 4
Multiple Audio Board Installation (JP7)................................................................................................. 5
If Telephone System is Not Defined in Software: Perform Call Analysis ..................................... 6
D40CHK .................................................................................................................................................. 6
PBXpert ­ Call Analysis for Intel Voice Boards .................................................................................. 7
Load the Voice Board .............................................................................................................................. 7
Access PBXpert........................................................................................................................................ 7
Bypassing the Wizard ............................................................................................................................ 11
C - SYSTEM PROMPTS ................................................................................................................. 13
AUTO-ATTENDANT .................................................................................................................. 13
DIRECTORY ASSISTANCE ...................................................................................................... 16
SEND MESSAGE OR FORWARD ........................................................................................... 17
MESSAGE MANAGEMENT ...................................................................................................... 18
NOTIFICATION ......................................................................................................................... 22
DISTRIBUTION LISTS............................................................................................................... 22
MAILBOX LOGIN / OPTIONS.................................................................................................... 24
MAILBOX GREETINGS............................................................................................................. 26
SEGMENTED SPEECH ............................................................................................................ 27
QUICK SETUP .......................................................................................................................... 31
SPEECH RECOGNITION.......................................................................................................... 35
MISCELLANEUOS .................................................................................................................... 35
ADMINISTRATION .................................................................................................................... 35
D - GLOSSARY............................................................................................................................... 38

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Appendix

A
A - Program Group and Directory
Structure
Program Group
Upon installation of the system, the Perfect Voice Pinnacle program group is created. It includes:
Admin
Autolog
Scheduler
Voice2email

Directory Structure
The installation procedure creates the following directories.










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Appendix


Folder
Contents
Admin
Administration interface application files, help files, backup files, e-mail
application files, scheduler application files
Db
System databases (main database and message database)
Distributions
Distribution list name recordings under individual mailbox folders. (The
mailbox folders are created as the distribution list names are recorded.)
Greetings
Greeting recordings under individual mailbox folders. (The mailbox folders
are created as the greetings are recorded.)
Logging
Log files
Message files
Message files
PBX Tones
PBX Tone files
Speech Files
Speech prompts
Temp
Not currently used
VM
Uninstall files







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Appendix
B
B - Adding Intel Audio Boards

N O T E
Refer to the documentation provided by Intel Corporation when installing
additional audioboards to the Perfect Voice Pinnacle system.

WARNING: When handling audio boards, wear a grounding wrist strap to control static
electricity. Failure to control static electricity may cause damage to the electronic
device.
Hardware Installation
1. Unplug the PC and any peripherals connected to the system.
2. Position the PC to have easy access to the rear or the side.
3. Remove the screws on the rear or front of the PC with a screwdriver or other appropriate tools.
4. Slide the cover directly away from the rear of the PC until it has cleared the face of the unit. Tilt
the cover and remove it.
5. Insert the board into the expansion slots by holding the board at the top of each corner. Apply
equal pressure to both sides of the board, and push down firmly to seat the board. The board
should easily slide down. If you experience any difficulties, check the alignment of the board.
6. Fasten the board's metal bracket with the screw previously removed. Make sure the RJ-14
jacks are accessible from the rear of the PC Unit before securing the board.
Software Installation
1. Select Start -- Intel Dialogic System Software -- Intel Dialogic Configuration Manager
(DCM)
2. Click the "Stop" button to stop the service. Wait for the service to stop.
3. Select Service ­ Startup Mode ­ Manual.
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4. Select File ­ Exit.
5. Close the voice mail application and restart the computer.
6. When you restart the computer, the voice mail engine will attempt to launch; however, it cannot
start because the service has been stopped. Click X on the voice mail window to close the voice
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mail window.
7. A message will appear telling you that the program is not responding. Click "End Process".
8. Select Start -- Intel Dialogic System Software -- Intel Dialogic Configuration Manager
(DCM)
9. Select Action ­ Add Device (or click the "Add Device" button).
10. From the list, select the board you are adding. Enter a description for the board (typically board
name and board number).
11. Select Service ­ Startup Mode ­ Automatic.
12. Select File ­ Exit.
13. Restart the system again.
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Intel Audio Boards

DIALOG/4TM Board Description
DIALOG/4 board includes the following capabilities on up to 4 channels:
Record, digitize, and compress audio in real time.
Play back previously recorded files.
Generate and detect DTMF tones.
Initiate and receive calls through the loop start telephone interface.
Perform Call Progress Analysis for outbound dialing.


On the D/4xD board, the factory defaults are as follows:

Board
Component
Function
Default
JP5,
JP6 Base
Memory
Address
Segment
D000H
SW1 Offset
Address
0000H

JP1




Interrupt Level





IRQ 3
JP7
Multiple
Audio
Board
Installation
Single

N O T E
For information regarding configuration of jumpers and switches, please see the
detailed description of each function later in this chapter. All Intel boards contain
the same Board Components.

P2
P3
JP8
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DIALOGIC
JP6 JP5
Address switch
SW1
D/4xD
JP1
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JP7

D/4xD Audio Board

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Multiple Audio Board Installation (JP7)
Use the following guidelines to determine whether the Interrupt Termination jumper, JP7, should be
installed (closed) or removed (open):
· If ONLY one (1) Intel audio board will be installed in the PC, jumper JP7 MUST be closed.
· If more than one (1) Intel audio board will be installed in the PC, jumper JP7 MUST be open
on all boards except the first board. This means that only one (1) board will have jumper JP7
installed.
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Appendix


If Telephone System is Not Defined in Software: Perform Call Analysis
Skip this section and the PBXpert section if the telephone system was defined in the Perfect Voice
Pinnacle software.
The following procedure is a `Quick-Start' procedure that loads the diagnostic software and runs all
tests on the Intel audio boards installed in the PC. For a more in-depth explanation of the D40CHK
diagnostic software, please refer to the Intel Manuals.

D40CHK
Be sure that the following has been completed before running D40CHK:
All audio boards have been configured properly and installed in the PC.
Perfect Voice Pinnacle software has been installed.

1. From the C:\WINVM> prompt, load the driver by typing D40DRV and press <Enter>.

2. Load the diagnostic software by typing D40CHK and press <Enter>.

3. Chose the boards, test selections, and the test options. Use the arrow keys on the numeric keypad
to move the cursor and use the spacebar to enable or disable menu items (Enabled items have a
"" next to them).

4. Move the cursor to START DIAGNOSTICS and press <Enter>.

N O T E
Do NOT select Loopback Test from the test selection menu unless you have a
solid understanding of the hardware required for this test. For more information on
the Loopback Test, refer to the Intel Manual.

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PBXpert ­ Call Analysis for Intel Voice Boards
PBXpert is a learning tool that enables a Intel voice board to "listen" to call progress tones, measure
their frequency and cadence (called tone definitions), and store these measured values in a tone set.
A tone set is a group of five tone definitions for dial, ringback, busy, reorder, and disconnect with a
specified name. After a tone set is learned, it can be saved by itself in a tone set file (TSF), or
included with other existing tone sets from another TSF.

PBXpert uses two extensions on the telephone system for testing. Be sure that the extensions are
straight connections to the telephone system with absolutely no features. These features include:
Hunt (or Rollover) Groups, which means if the extension is busy the switch will hunt (or
rollover) for the next available extension,
Call Forwarding, which is a feature offered by telephone companies, where a call can be
transferred to another telephone number,
Call Waiting, another feature offered by the telephone company, which does not produce a
busy signal for the caller and produces a new tone for the called party, or any
Auto Answer features including answering machines or other answering services. The
telephone lines should not be in use by any other caller for the duration of the call analysis.

Load the Voice Board
The first step is to ensure that the Voice Board is loaded. If the Voice Mail is currently running, shut
down the application (File, Shutdown). The voice board will remain loaded. If the application is not
running and you are not sure if the voice board is loaded, restart the computer and choose Quit when
the application tries to start.

Access PBXpert
To access PBXpert, choose Start, Programs, Intel Dialogic System software, then select PBXpert.

Step 1
A screen similar to this appears. This is the first screen
of the PBXpert Wizard that guides you through the Call
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Analysis. If you click Cancel, you are sent to the main
screen to open an existing file or add the tone values
manually. Click Next to continue with the Wizard.

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Appendix


Step 2
Enter the telephone manufacturer and model name of
the telephone system that is about to be tested. Click
Browse to edit an existing file. Click Next when
finished.








Step 3
At the next screen, select a TAPI database, if
applicable, to assign to this telephone system. Click
Next when finished. If you do not wish to select a
TAPI database, you may leave it blank and click Next.










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Step 4
Next, select the appropriateVoice Board from the drop
down list box. Click Next when finished.
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Step 5
Select the port to use as the calling extension and enter
the extension number of the port in the Phone Number
field.









Step 6
Select the port to use as the called extension, and enter
the extension number of the port in the Phone Number
field. Click Next to continue.










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Step 7
A screen appears prompting you to confirm the
settings. If you wish to change something, click the
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Back button. Otherwise, click Next to accept the
settings and continue.







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Appendix


Next, the application performs a line test, where it automatically calls channel 2 from channel 1, then
vice versa, to ensure that the configuration is correct (See screen on left below). If it is not correct,
an error message will appear and you will have to click OK, then go back and change the settings.



The boxes will check automatically as the particular test is completed. Once the test has finished
successfully, the screen will look similar to the one to the right above. Click OK to continue.

Step 8
The next screen tells you that you are about to learn the
tones. Click Next to continue.







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Step 9
While the tones are being learned, the pattern
generated appears in the Cadence Window, and
the tones are listed in the box below as they are
learned. When learning is complete, the screen
will look similar to the one on the left.
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If you are satisfied with the results, click the
Keep Data button. If you wish to re-learn the
tones, click Discard Data to redo the test. If you
click Keep Data, the next screen will list the
values that were obtained and display a
summary.




Step 10
If this is acceptable, click Finish to end the Wizard.
The main screen will now appear similar to the one
below, with the accepted tone values listed. This is
also the screen that will first appear if you chose to
bypass the Wizard.






Bypassing the Wizard
If you chose to bypass the Wizard, this is
the screen that you would start with, except
that the values would be zero (0). You
may enter the values manually at this point,
if desired, by choosing Tones, New Tone
from the main screen.
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You are then prompted to enter the Manufacturer and Model
of the switch being learned.







Once you have returned to the main screen, select Options-- Settings and ensure that the values are
correct on this screen. This is where you define the channels and extension numbers of the channels
(ports) for testing. If you wish to change any of the settings before learning the tone, click Options-
-Settings, and change the desired values. Some of these are explained below.

· Board Number: If the Voice Mail system
has more than one Intel board, enter the
board number that will be used as the calling
(Line A) and called (Line B) extension.
Channel Number: Indicate the channel
(port) or the Voice Board that will be used as
the calling (Line A) and called (Line B)
extension.
Phone Number: Indicates the telephone
number or extension that the port is
connected to.
Manual Mode: Indicates whether or not the
system will use a telephone for testing.
Learning Channel: Indicates which line
defined above will be the calling extension.
Dialing Prefix: This field contains any
characters that must precede a telephone
number, such as a long distance dialing
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prefix (e.g., "1"). You may also use this field to enter an extension to dial when learning
PBX tones. The dialed extension is connected to the Inbound Channel. If a PBX extension is
entered in this field, do not enter a Phone Number.
Reorder Dial String: This field contains characters that cause the PBX or network to
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generate a reorder tone. If a reorder dial string is not included, do not select Learn Reorder
Tone.
Finally, to learn the tones, select Tones -- Learn from the menu. Select which tones you wish to
learn, and click Start Learn. The test screen appears as the tones are being learned.

When finished, click Keep Data. At the main screen, select Tones -- Consolidate. It is necessary to
consolidate all newly learned tones to ensure that the values are valid.

N O T E
If your telephone system produces multiple fast busy tones, you can create
multiple Tone Sets that can be consolidated into one TSF.
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Appendix
C

C - System Prompts

AUTO-ATTENDANT

{AA-MAIN.WAV
HELLO. THANK YOU FOR CALLING.
ENTER THE EXTENSION OF THE PERSON YOU WISH TO SPEAK WITH. IF YOU DO NOT KNOW
THE EXTENSION,
PRESS THE STAR KEY FOR A COMPANY DIRECTORY, OR STAY ON THE LINE FOR FURTHER
ASSISTANCE.

{AA-AFTERNOON.WAV
GOOD AFTERNOON. THANK YOU FOR CALLING.
ENTER THE EXTENSION OF THE PERSON YOU WISH TO SPEAK WITH. IF YOU DO NOT KNOW
THE EXTENSION,
PRESS THE STAR KEY FOR A COMPANY DIRECTORY, OR STAY ON THE LINE FOR FURTHER
ASSISTANCE.

{AA-EVENING.WAV
GOOD EVENING. THANK YOU FOR CALLING.
ENTER THE EXTENSION OF THE PERSON YOU WISH TO SPEAK WITH. IF YOU DO NOT KNOW
THE EXTENSION,
PRESS THE STAR KEY FOR A COMPANY DIRECTORY, OR STAY ON THE LINE FOR FURTHER
ASSISTANCE.

{AA-CLOSED.WAV
HELLO. THANK YOU FOR CALLING. WE ARE CURRENTLY CLOSED.
YOU MAY ENTER THE EXTENSION OF THE PERSON YOU WISH TO SPEAK WITH AT ANY
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TIME.
IF YOU DO NOT KNOW THE EXTENSION, PRESS THE STAR KEY FOR A COMPANY
DIRECTORY,
OR STAY ON THE LINE FOR FURTHER ASSISTANCE.
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{AA-CLOSED-ALT
HELLO. THANK YOU FOR CALLING. WE ARE CURRENTLY CLOSED.
YOU MAY ENTER THE EXTENSION OF THE PERSON YOU WISH TO SPEAK WITH AT ANY
TIME.
IF YOU DO NOT KNOW THE EXTENSION, PRESS THE STAR KEY FOR A COMPANY
DIRECTORY,
OR STAY ON THE LINE TO LEAVE A MESSAGE.

{AA-MAIN-REC.WAV
HELLO. THANK YOU FOR CALLING.
PLEASE SAY THE FULL NAME OF THE PERSON
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Appendix

OR DEPARTMENT YOU WISH TO REACH
FOR ASSISTANCE SAY OPERATOR OR STAY ON THE LINE

{AA-AFTERNOON-REC.WAV
GOOD AFTERNOON. THANK YOU FOR CALLING.
PLEASE SAY THE FULL NAME OF THE PERSON
OR DEPARTMENT YOU WISH TO REACH
FOR ASSISTANCE SAY OPERATOR OR STAY ON THE LINE

{AA-EVENING-REC.WAV
GOOD EVENING. THANK YOU FOR CALLING.
PLEASE SAY THE FULL NAME OF THE PERSON
OR DEPARTMENT YOU WISH TO REACH
FOR ASSISTANCE SAY OPERATOR OR STAY ON THE LINE

{AA-CLOSED-REC.WAV
HELLO. THANK YOU FOR CALLING. WE ARE CURRENTLY CLOSED.
PLEASE SAY THE FULL NAME OF THE PERSON
OR DEPARTMENT YOU WISH TO REACH
FOR ASSISTANCE SAY OPERATOR OR STAY ON THE LINE


{AA-CLOSED-REC-ALT.WAV
HELLO. THANK YOU FOR CALLING. WE ARE CURRENTLY CLOSED.
PLEASE SAY THE FULL NAME OF THE PERSON
OR DEPARTMENT YOU WISH TO REACH
SAY OPERATOR OR STAY ON THE LINE TO LEAVE A MESSAGE.

{AA-EXT
ENTER THE EXTENSION OF THE PERSON YOU WISH TO SPEAK WITH.

{AA-EXT2
IF YOU DO NOT KNOW THE EXTENSION, PRESS THE STAR KEY FOR A
COMPANY DIRECTORY, OR STAY ON THE LINE FOR FURTHER ASSISTANCE.
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{AA-HOLD
PLEASE HOLD FOR ASSISTANCE.

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{AA-GOODBYE
GOOD-BYE. THANK YOU FOR CALLING.

{AA-XFER.
PLEASE HOLD.

{AA-XFER2

Just use -- "TRANSFERRING TO"
TRANSFERRING TO ... JANE DOE.

{AA-MAILBOX
MAILBOX..... 123
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{AA-HUH
I DID NOT UNDERSTAND YOUR REQUEST, PLEASE TRY AGAIN.

{AA-SELECTED
YOU HAVE SELECTED...JOHN DOE


{AA-BUSY
THAT EXTENSION IS BUSY;
TO TRY ANOTHER EXTENSION, ENTER IT NOW;
TO LEAVE A MESSAGE, WAIT FOR THE TONE;
FOR ASSISTANCE, PRESS 0.

AA-MSGSHORT.WAV
MESSAGE TOO SHORT

AA-MSGEND-SILENCE.WAV
RECORDING STOPPED, LOW VOLUME OR SILENCE

{AA-GETCALLBACKNUM.WAV
ENTER THE TELEPHONE NUMBER OR NUMERIC MESSAGE TO BE SENT.

{AA-NOANSWER
THAT PERSON IS NOT AVAILABLE.
TO TRY ANOTHER EXTENSION, ENTER IT NOW
TO LEAVE A MESSAGE, WAIT FOR THE TONE

{ERROR-HANGUP
GOODBYE, THANK YOU FOR CALLING

{ERROR-SOFT
THERE WAS AN ERROR, PLEASE CONTACT YOUR SYSTEM MANAGER.
I&M

{ERROR-BADFILE
THIS MESSAGE HAS BEEN FOUND, BUT COULD NOT BE PLAYED

?

{AA-BOXFULL
THAT MAILBOX IS FULL, PLEASE TRY AGAIN LATER.


{AA-MSG-REVIEW
TO SEND YOUR MESSAGE WITH NORMAL DELIVERY, PRESS 1;
TO SEND YOUR MESSAGE WITH URGENT DELIVERY, PRESS 2.
REVIEW MESSAGE, PRESS 3;
RE-RECORD MESSAGE, PRESS 4;
CONTINUE RECORDING, PRESS 5;
CANCEL YOUR MESSAGE, PRESS STAR.
Perfect Voice Pinnacle

Release 1.6

---

16
Appendix

{AA-MSGSHORT-REVIEW
MESSAGE TOO SHORT
RE-RECORD MESSAGE, PRESS 4;
CONTINUE RECORDING, PRESS 5;
CANCEL YOUR MESSAGE, PRESS STAR.

{AA-GETMBOXNUM
ENTER MAILBOX NUMBER

{AA-PAGINGNOW
PLEASE HOLD WHILE WE PAGE YOUR PARTY

{AA-PAGINGDONE
PAGING COMPLETE

{AA-BADPAGE
PAGING FAILURE, PLEASE TRY AGAIN LATER

{AA-MAIN-REC-ALT1.WAV
HELLO. THANK YOU FOR CALLING.
PLEASE SPEAK THE FULL NAME OF THE PERSON
OR DEPARTMENT YOU WISH TO REACH
FOR ASSISTANCE SAY OPERATOR OR STAY ON THE LINE

{AA-MAIN-REC-ALT2.WAV
HELLO. THANK YOU FOR CALLING.
PLEASE SAY OR SPEAK THE FULL NAME OF THE PERSON
OR DEPARTMENT YOU WISH TO REACH
FOR ASSISTANCE SAY OPERATOR OR STAY ON THE LINE
DIRECTORY ASSISTANCE

{AA-DIR-PRESS1
I&M
WHEN YOU HEAR THE NAME OF THE PERSON YOU WISH TO BE TRANSFERRED TO, PRESS 1

{AA-DIR-SPELL
USING YOUR TELEPHONE KEYPAD,
?
SPELL OUT THE FIRST FEW LETTERS OF THE PERSON'S FIRST OR LAST NAME
FOR THE LETTER Q PRESS [7]....FOR THE LETTER Z PRESS [9]
FOR A COMPLETE DIRECTORY, PRESS POUND.
TO RETURN TO THE AUTOMATED ATTENDANT, PRESS STAR
FOR ASSISTANCE PRESS ZERO

{AA-DIR-NOMATCH
NO MATCHES WERE FOUND.
PLEASE RE-ENTER THE PERSON'S FIRST OR LAST NAME;
FOR THE LETTER Q PRESS [7]....FOR THE LETTER Z PRESS [9]

Release 1.6

Perfect Voice Pinnacle

---

Appendix
17



{AA-DIR-ENDOFLIST
END OF LIST
SEND MESSAGE OR FORWARD

{USER-SENDMENU.WAV}
ENTER THE MAILBOX OF THE PERSON YOU WISH TO SEND THIS MESSAGE TO,
FOR MULTIPLE MAILBOXES, PRESS POUND
DISTRIBUTION LISTS, PRESS STAR
DIRECTORY ASSISTANCE, PRESS ZERO
TO CANCEL, PRESS POUND STAR


{USER-SEND-MSG ***USER-MSG-OPTS***
TO SEND YOUR MESSAGE WITH NORMAL DELIVERY, PRESS 1;
TO SEND YOUR MESSAGE WITH URGENT DELIVERY, PRESS 2.
REVIEW MESSAGE, PRESS 3,
RE-RECORD MESSAGE, PRESS 4,
TO CONTINUE RECORDING, PRESS 5,

{USER-SEND-CANCELLED
SEND CANCELLED

{USER-SEND-OK
MESSAGE SENT.

{USER-MSGCANCEL
MESSAGE CANCELLED

{USER-MANUAL-FROM.WAV just use "FORWARD FROM"
FORWARD FROM JOHN DOE

{USER-MANUAL-FROM-ALT just use "FORWARDED FROM" (another alternate)
FORWARDED FROM JOHN DOE
I&M

{USER-AUTO-FROM.WAV just use "AUTO FORWARD FROM"
AUTO FORWARD FROM JOHN DOE

?
{USER-AUTO-FROM-ALT just use "AUTO FORWARDED FROM"
AUTO FORWARDED FROM JOHN DOE

{USER-AUTO-FROM-ALT2 just use "THIS MESSAGE WAS AUTO FORWARDED FROM"
THIS MESSAGE WAS AUTO FORWARDED FROM JOHN DOE

{USER-FORWARD.WAV
FORWARDED MESSAGE

{USER-URGENT-FORWARD.WAV
URGENT FORWARDED MESSAGE
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Release 1.6

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18
Appendix


{USER-MSGCANCEL.WAV
MESSAGE CANCELLED

{MAILBOX-NEXTBOX.WAV
ENTER THE NEXT RECIPIENT'S MAILBOX NUMBER; PRESS POUND WHEN FINISHED. **with
extra 2 sec of silence at end!

MESSAGE MANAGEMENT

{USER-NEWMSG***
TO LISTEN TO NEW MESSAGES, PRESS 1.

{USER-SAVEMSG***
LISTEN TO SAVED MESSAGES, PRESS 2.

{USER-MAINMENU
TO SEND A NEW MESSAGE, PRESS 3,
MAILBOX OPTIONS, PRESS 4,
SET ALTERNATE GREETING, PRESS 5
UNDELETE MESSAGE, PRESS 7
QUICK SETUP, PRESS 8
DATE AND TIME, PRESS 9
RETURN TO THE AUTOMATED ATTENDANT, PRESS ZERO,
TO DISCONNECT, SIMPLY HANG UP.

{USER-MAINMENU-ADMIN
SEND A NEW MESSAGE, PRESS 3,
MAILBOX OPTIONS, PRESS 4,
SET ALTERNATE GREETING, PRESS 5
UNDELETE MESSAGE, PRESS 7
QUICK SETUP, PRESS 8
ADMINISTRATOR OPTIONS, PRESS 9
I&M
RETURN TO THE AUTOMATED ATTENDANT, PRESS ZERO,
TO DISCONNECT, SIMPLY HANG UP.

{USER-MAINMENUCOMPLETE
?
TO LISTEN TO NEW MESSAGES, PRESS 1.
LISTEN TO SAVED MESSAGES, PRESS 2.
SEND A NEW MESSAGE, PRESS 3,
MAILBOX OPTIONS, PRESS 4,
SET ALTERNATE GREETING, PRESS 5
UNDELETE MESSAGE, PRESS 7
QUICK SETUP, PRESS 8
DATE AND TIME, PRESS 9
RETURN TO THE AUTOMATED ATTENDANT, PRESS ZERO,
TO DISCONNECT, SIMPLY HANG UP.

Release 1.6

Perfect Voice Pinnacle

---

Appendix
19



{USER-MAINMENUCOMPLETE-ADMIN
TO LISTEN TO NEW MESSAGES, PRESS 1.
LISTEN TO SAVED MESSAGES, PRESS 2.
SEND A NEW MESSAGE, PRESS 3,
MAILBOX OPTIONS, PRESS 4,
SET ALTERNATE GREETING, PRESS 5
UNDELETE MESSAGE, PRESS 7
QUICK SETUP, PRESS 8
ADMINISTRATOR OPTIONS, PRESS 9
RETURN TO THE AUTOMATED ATTENDANT, PRESS ZERO,
TO DISCONNECT, SIMPLY HANG UP.

{USER-MSG-LIMIT
YOU HAVE REACHED YOUR MESSAGE LIMIT
TO RECEIVE ADDITIONAL MESSAGES, YOU MUST REDUCE YOUR MESSAGE COUNT.


{USER-UNDELETEOPTION.WAV}
TO UN-ERASE THIS MESSAGE, PRESS 1,
HEAR TIME AND DATE STAMP, PRESS 3,
DELETE THIS MESSAGE, PRESS 4,
JUMP FORWARD ONE DAY, PRESS 5,
SKIP BACK ONE DAY, PRESS 8,
SKIP TO THE NEXT MESSAGE, PRESS POUND,
DISCONNECT, PRESS STAR
OR SIMPLY HANG UP.

{USER-NODELETED-MSG.WAV
NO DELETED MESSAGES

{USER-ENDDELETEDMSG.wav"
END OF DELETED MESSGES

{USER-MSGDELETED.wav
MESSAGE DELETED
I&M

{USER-BOXOPTIONS
TO SEND A MESSAGE, PRESS 3;
RECORD YOUR PERSONAL GREETING, PRESS 4;
?
RECORD YOUR NAME PROMPT, PRESS 5;
CHANGE MAILBOX PASSWORD, PRESS 6;
RETURN TO THE AUTOMATED ATTENDANT, PRESS ZERO;
TO DISCONNECT, SIMPLY HANG UP.

{USER-BOXOPT2
TO RECORD YOUR PERSONAL GREETING, PRESS 4;
TO RECORD YOUR NAME, PRESS 5;
TO CHANGE YOUR PASSWORD, PRESS 6;
TO DISCONNECT, SIMPLY HANG UP.

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Release 1.6

---

20
Appendix

{USER-NOACCESS
YOU DO NOT CURRENTLY HAVE ACCESS TO THAT FEATURE.

{USER-INVALID
THAT IS NOT A VALID ENTRY.

{USER-YOUHAVE-P
Just use -- "YOU HAVE"


{USER-NEWMSG-P
Just use -- "NEW MESSAGE"
{USER-SAVMSG-P
Just use -- "SAVED MESSAGES"

YOU HAVE 1 NEW MESSAGE AND 2 SAVED MESSAGES

{USER-NOMSG
YOU HAVE NO MESSAGES.

{USER-NEWMESGS-P
Just use -- "NEW MESSAGES"

{USER-SAVDMSG-P
Just use -- "SAVED MESSAGE"

YOU HAVE 4 NEW MESSAGES AND 1 SAVED MESSAGE

{ATTIME

Just use -- "AT"
MESSAGE FROM JANE DOE MAY 8TH AT 1:39 AM

{USER-ENDNEWMSG
END OF NEW MESSAGES.

{USER-ENDSAVMSG
END OF SAVED MESSAGES.

{USER-MSG-NOTFOUND.wav
THAT MESSAGE WAS NOT FOUND

{USER-MSG-FILEPROBLEM
NOTHING HAS BEEN RECORDED

{USER-URGENT
I&M
URGENT MESSAGE

{USER-NOMSG
YOU HAVE NO MESSAGES
?

{USER-MSGMENU
TO SAVE THIS MESSAGE, PRESS 1
RE-PLAY MESSAGE, PRESS 2
HEAR TIME AND DATE STAMP, PRESS 3
ERASE MESSAGE, PRESS 4
FORWARD
MESSAGE,
PRESS
5


REPLY TO MESSAGE, PRESS 6
RETURN TO PREVIOUS MENU, PRESS STAR
RETURN TO THE AUTOMATED ATTENDANT, PRESS ZERO
SKIP TO NEXT MESSAGE, PRESS POUND
Release 1.6

Perfect Voice Pinnacle

---

Appendix
21




{USER-NOREPLY
YOU MAY NOT REPLY TO A MESSAGE SENT BY AN OUTSIDE CALLER.

{USER-MSGSAVED
MESSAGE SAVED.

{USER-MSGMARKED
MESSAGE MARKED FOR ERASE.

{USER-LAST-CANCELLED
LAST ENTRY CANCELLED

{USER-SEND-PROMPT.WAV
ENTER THE MAILBOX OF THE PERSON YOU WISH TO SEND THIS MESSAGE TO:

{USER-FWDGETNUM
ENTER THE MAILBOX NUMBER OF THE PERSON YOU WISH TO FORWARD THIS MESSAGE
TO.

{USER-CANNOTSEND-ENTER-NEXTMBOX.WAV
THAT USER IS NOT ALLOWED TO RECEIVE MESSAGES,
PLEASE TRY AGAIN

{USER-SEND2DIRASST.WAV
PLEASE SPELL THE PERSONS NAME,
WHEN YOU HEAR THE CORRECT NAME, PRESS 1

{USER-INVALID2
THAT IS AN INVALID MAILBOX, PLEASE TRY AGAIN.

{USER-SPK-TONE
BEGIN SPEAKING AFTER THE TONE,
PRESS POUND WHEN FINISHED.
I&M


{USER-MSG-OPTS
TO SEND YOUR MESSAGE WITH NORMAL DELIVERY, PRESS 1;
?
TO SEND YOUR MESSAGE WITH URGENT DELIVERY, PRESS 2.
REVIEW MESSAGE, PRESS 3;
RE-RECORD MESSAGE, PRESS 4;
CONTINUE RECORDING, PRESS 5
CANCEL YOUR MESSAGE, PRESS STAR.

{USER-NORECORD
NOTHING RECORDED.

{USER-FROM just use"FROM"
FROM JOHN DOE
Perfect Voice Pinnacle

Release 1.6

---

22
Appendix


USER-REPLY
REPLY TO MESSAGE

USER-URGENT-REPLY
URGENT REPLY TO MESSAGE
NOTIFICATION
{NOTIFY-MENU
TURN NOTIFICATION ON OR OFF, PRESS 1
RETURN TO THE PREVIOUS MENU, PRESS STAR.
RETURN TO THE AUTOMATED ATTENDANT, PRESS ZERO.

{NOTIFY-ACTIVE
NOTIFICATION IS NOW ACTIVE.

{NOTIFY-OFF
NOTIFICATION IS NOW OFF.

{NOTIFY-OUTCALL
Just use -- "THIS IS YOUR AUTOMATED RECEPTIONIST. PRESS ONE TO LISTEN TO
NEW MESSAGES FOR:"
THIS IS YOUR AUTOMATED RECEPTIONIST, PRESS ONE TO LISTEN TO NEW MESSAGES FOR
JOHN DOE

DISTRIBUTION LISTS

{DIST-MENU
TO ADD A LIST, PRESS 1;
TO REVIEW LIST NAMES, PRESS 2;
CHANGE A LIST, PRESS 3;
DELETE A LIST, PRESS 4;
RETURN TO THE PREVIOUS MENU, PRESS STAR.
RETURN TO THE AUTOMATED ATTENDANT, PRESS ZERO
I&M

{DIST-NOLISTS
THERE ARE NO DISTRIBUTION LISTS AT THIS TIME.

?
{DIST-ENDLISTS
END OF LIST.

{DIST-LIST#CHG
ENTER THE LIST NUMBER TO CHANGE.

{DIST-NOLIST#
THAT LIST NUMBER DOES NOT EXIST.

{DIST-EMPTY
THIS LIST IS EMPTY
Release 1.6

Perfect Voice Pinnacle

---

Appendix
23




{DIST-LISTADD#
ENTER THE LIST NUMBER TO ADD

{DIST-EXISTSLIST#
THAT LIST NUMBER ALREADY EXISTS

{DIST-LIST#
LIST NUMBER

{DIST-LISTMENU
TO ADD MEMBERS TO YOUR LIST, PRESS 1;
LISTEN TO LIST MEMBERS, PRESS 2;

CHANGE LIST NAME, PRESS 3;
DELETE MEMBERS FROM YOUR LIST, PRESS 4;
RETURN TO THE PREVIOUS MENU PRESS STAR.

{DIST-NOMEMBERLISTS
THAT DISTRIBUTION LIST HAS NO MEMBERS

{DIST-ADDBOXES
ENTER MAILBOX NUMBERS TO BE ADDED; PRESS POUND WHEN FINISHED.

{DIST-DELBOXES
ENTER MAILBOX NUMBERS TO BE DELETED; PRESS POUND WHEN FINISHED.

{DIST-DELETED
LIST DELETED

{DIST-RCDNAME
RECORD LIST NAME AFTER THE TONE;
PRESS POUND WHEN FINISHED.

{DIST-NONAME
I&M
LIST NAME HAS NOT BEEN RECORDED

{DIST-ACCEPT
TO ACCEPT, PRESS 1
?
RE-RECORD, PRESS 2
RETURN TO THE PREVIOUS MENU, PRESS STAR.


{DIST-ADDTOLIST
TO ADD MEMBERS TO THIS LIST, PRESS 1;
TO CONTINUE, PRESS 2;
RETURN TO THE PREVIOUS MENU, PRESS STAR.


{DIST-DELLIST#
ENTER THE LIST NUMBER TO BE DELETED.
Perfect Voice Pinnacle

Release 1.6

---

24
Appendix


{DIST-SEND2LIST#

ENTER THE LIST NUMBER TO SEND THIS MESSAGE TO.

{DIST-PROCESSING
YOUR DISTRIBUTION LIST IS BEING PROCESSED. PLEASE WAIT FOR THE MAIN MENU
PROMPT,
OR HANG UP AND CALL BACK LATER.
MAILBOX LOGIN / OPTIONS

{MAILBOX-NO
ENTER YOUR MAILBOX NUMBER.

{MAILBOX-INUSE
YOUR USER ID IS CURRENTLY IN USE ON ANOTHER LINE.
PLEASE TRY AGAIN LATER.

{MAILBOX-BAD
THAT MAILBOX IS INVALID, PLEASE TRY AGAIN.

{MAILBOX-PASS
ENTER YOUR PASSWORD.

{MAILBOX-PASSBAD
THAT PASSWORD IS INVALID, PLEASE TRY AGAIN.

{MAILBOX-XFERMENU
TO CHANGE CALL BLOCKING, PRESS 1;
CHANGE CALL SCREENING, PRESS 2;
CHANGE PRE-PAGING, PRESS 3;
CHANGE CALL FORWARDING, PRESS 6;
RETURN TO THE PREVIOUS MENU, PRESS STAR;
I&M
RETURN TO THE AUTOMATED ATTENDANT, PRESS ZERO.

{MAILBOX-FWRDCALLS
ENTER THE MAILBOX NUMBER YOU WOULD LIKE YOUR CALLS FORWARDED TO.
?

{MAILBOX-CALLFWRDOFF
CALL FORWARDING IS NOW OFF.

{MAILBOX-CALLSTO
Just use -- "YOUR CALLS WILL BE FORWARDED TO"
YOUR CALLS WILL BE FORWARDED TO... JOHN DOE

{MAILBOX-DNDON
CALL BLOCKING IS ACTIVE.

Release 1.6

Perfect Voice Pinnacle

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Appendix
25



{MAILBOX-DNDOFF
CALL BLOCKING IS TURNED OFF.

{MAILBOX-PREPAGEOFF
PRE-PAGING IS OFF.

{MAILBOX-PREPAGEON
PRE-PAGING IS ACTIVE.

{MAILBOX-MAINMENU
MAILBOX OPTIONS MENU-
TO RECORD GREETINGS, PRESS 1;
CHANGE NOTIFICATION, PRESS 2;
SET CALL TRANSFER OPTIONS, PRESS 3;
DISTRIBUTION LIST MAINTENANCE, PRESS 5;
CHANGE PASSWORD, PRESS 9;
RETURN TO THE PREVIOUS MENU, PRESS STAR;
RETURN TO THE AUTOMATED ATTENDANT, PRESS ZERO.

{MAILBOX-PASSMENU
TO ENTER A NEW PASSWORD, PRESS 1;
LISTEN TO PASSWORD, PRESS 2;
REMOVE PASSWORD PROTECTION, PRESS 3;
RETURN TO THE PREVIOUS MENU, PRESS STAR;

{MAILBOX-NOPASS
YOUR MAILBOX IS NO LONGER PASSWORD PROTECTED.

{MAILBOX-NEWPASS
ENTER NEW PASSWORD, PRESS POUND WHEN COMPLETE

{MAILBOX-RENEWPASS
RE-ENTER PASSWORD FOR CONFIRMATION, PRESS POUND WHEN COMPLETE

I&M
{MAILBOX-PASSNOMATCH
YOUR ENTRIES DO NOT MATCH, PLEASE TRY AGAIN.

{MAILBOX-OKPASS
?
YOUR NEW PASSWORD WILL BE ACTIVE THE NEXT TIME YOU CALL.

{MAILBOX-PASS-IS.WAV -- JUST USE "YOUR PASSWORD IS"
YOUR PASSWORD IS: NINE ZERO THREE FOUR SIX.

Perfect Voice Pinnacle

Release 1.6

---

26
Appendix

MAILBOX GREETINGS
{MAILBOX-GREETMENU
RECORD MENU-
TO CREATE OR REVIEW NO-ANSWER GREETING, PRESS 1;
BUSY GREETING, PRESS 2;
ALTERNATE GREETING, PRESS 3;
NAME, PRESS 4;
CHANGE CALL BLOCKING, PRESS 6
RETURN TO THE PREVIOUS MENU, PRESS STAR;
RETURN TO THE AUTOMATED ATTENDANT, PRESS ZERO.

{MAILBOX-ALTON
ALTERNATE GREETING IS ON

{MAILBOX-ALTOFF
ALTERNATE GREETING IS OFF

{MAILBOX-GRTOK.WAV
TO ACCEPT THIS GREETING PRESS ONE
REVIEW PRESS TWO
RE-RECORD PRESS THREE
ERASE PRESS FOUR

{MAILBOX-ALTGRT-OK.WAV
TO ACCEPT THIS GREETING PRESS 1
REVIEW PRESS TWO
RE-RECORD PRESS THREE
ERASE PRESS FOUR

{MAILBOX-ALT-OK.WAV
TO ACCEPT PRESS 1
RE-ENTER PRESS 2

I&M
{MAILBOX-ALT-GETDAYS.WAV
ENTER THE NUMBER OF DAYS TO ACTIVATE YOUR ALTERNATE GREETING.
TO ACTIVATE FOR TODAY ONLY ENTER ONE
?
TO CANCEL ENTER ZERO

{MAILBOX-ALT-SAYDAYS.WAV
YOUR ALTERNATE GREETING IS ACTIVE THROUGH....Tuesday November Ten

{MAILBOX-ALTDAY-OK.WAV
TO ACCEPT PRESS 1
RE-ENTER PRESS 2
CANCEL ALTERNATE GREETING PRESS STAR

Release 1.6

Perfect Voice Pinnacle

---

Appendix
27



{MAILBOX-ALT-CANCEL.WAV
ALTERNATE GREETING CANCELED

{MAILBOX-ALT-ACTIVE.WAV
ALTERNATE GREETING ACTIVE

{MAILBOX-ALT-BLOCKING.WAV
IF YOU WOULD LIKE YOUR CALLS BLOCKED WHILE YOUR ALTERNATE GREETING IS
ACTIVE PRESS ONE, OTHERWISE PRESS 2

{MAILBOX-ALT-DNDON
CALL BLOCKING IS NOW ACTIVE DURING ALTERNATE GREETING.

{MAILBOX- ALT-DNDOFF
CALL BLOCKING IS DISABLED DURING ALTERNATE GREETING.

{MAILBOX-GRTNOTRECORDED.WAV
GREETING NOT RECORDED
SEGMENTED SPEECH

{0.WAV}
ZERO

{1.WAV}
ONE

{2.WAV}
TWO

{3.WAV}
THREE
I&M

{4.WAV}
FOUR

?
{5.WAV}
FIVE

{6.WAV}
SIX

{7.WAV}
SEVEN

{8.WAV}
EIGHT
Perfect Voice Pinnacle

Release 1.6

---

28
Appendix


{9.WAV}
NINE

{10.WAV}
TEN

{11.WAV}
ELEVEN

{12.WAV}
TWELVE

{13.WAV}
THIRTEEN

{14.WAV}
FOURTEEN


{15.WAV}
FIFTEEN

{16.WAV}
SIXTEEN

{17.WAV}
SEVENTEEN

{18.WAV}
EIGHTEEN

{19.WAV}
NINETEEN
I&M

{20.WAV}
TWENTY
?

{30.WAV}
THIRTY

{40.WAV}
FORTY

{50.WAV}
FIFTY

{60.WAV}
SIXTY
Release 1.6

Perfect Voice Pinnacle

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Appendix
29




{70.WAV}
SEVENTY

{80.WAV}
EIGHTY

{90.WAV}
NINETY

{100.WAV}
ONE HUNDRED

{D-AM.WAV}
AM

{D-PM.WAV}
PM

{D-JAN.WAV}
JANUARY

{D-FEB.WAV}
FEBRUARY

{D-MARCH.WAV}
MARCH

{D-APRIL.WAV}
APRIL

{D-MAY.WAV}
MAY

I&M
{D-JUNE.WAV}
JUNE

?
{D-JULY.WAV}
JULY

{D-AUG.WAV}
AUGUST

{D-SEPT.WAV}
SEPTEMBER

{D-OCT.WAV}
OCTOBER

Perfect Voice Pinnacle

Release 1.6

---

30
Appendix

{D-NOV.WAV}
NOVEMBER

{D-DEC.WAV}
DECEMBER

D-TODAY.WAV
TODAY

D-TOMORROW.WAV
TOMORROW

D-MONDAY.WAV
MONDAY

D-TUESDAY.WAV
TUESDAY

D-WEDNESDAY.WAV
WEDNESDAY

D-THURSDAY.WAV
THURSDAY

D-FRIDAY.WAV
FRIDAY

D-SATURDAY.WAV
SATURDAY

D-SUNDAY.WAV
I&M
SUNDAY

?
Release 1.6

Perfect Voice Pinnacle

---

Appendix
31



QUICK SETUP

{QUICK-WELCOME.WAV
WELCOME TO QUICK SETUP.

QUICK SETUP HELPS YOU CUSTOMIZE YOUR MAILBOX.


WHILE IN QUICK SETUP, YOU WILL BE ASKED TO RECORD YOUR NAME
AND PERSONAL GREETINGS, CHOOSE A PASSWORD AND LIST YOUR NAME
WITH DIRECTORY ASSISTANCE

DON'T WORRY IF YOU DON'T GET IT RIGHT THE FIRST TIME. QUICK SETUP
WILL ALWAYS ASK YOU TO CONFIRM YOUR INPUT FOR EACH STEP.

TO SKIP PAST THE MENU FOR ANY STEP, SIMPLY PRESS ONE.

TO EXIT QUICK SETUP, PRESS STAR

LET'S BEGIN NOW.

{QUICK-PASSWORD.WAV
FIRST, YOU WILL BE ASKED TO CHOOSE A PASSWORD WHICH CONTROLS
ACCESS TO YOUR MAILBOX. YOUR PASSWORD MAY BE ANY NUMBER FROM
ONE TO EIGHT DIGITS AND YOU WILL BE ASKED FOR IT EACH TIME YOU LOG IN
TO YOUR MAILBOX.

{QUICK-PASS-OK.WAV


TO ACCEPT YOUR CURRENT PASSWORD, PRESS 1.
TO CHANGE YOUR PASSWORD, PRESS 2.
TO CANCEL QUICK SETUP, PRESS *.

{MAILBOX-PASS-IS.WAV -- JUST USE "YOUR PASSWORD IS"
YOUR PASSWORD IS: NINE ZERO THREE FOUR SIX.
I&M

{QUICK-NAME.WAV
NEXT, YOU WILL BE ASKED TO RECORD YOUR NAME. THIS RECORDING
SHOULD CONTAIN ONLY YOUR NAME. FOR EXAMPLE, FRED SMITH WOULD
?
RECORD HIS NAME BY SPEAKING,`FRED SMITH'.

OTHERS WILL HEAR THIS RECORDING AS:`YOU HAVE SELECTED' `FRED SMITH'.

{YOURNAME.WAV -- JUST USE "YOUR NAME RECORDING IS" FROM BELOW.
YOUR NAME RECORDING IS FRED SMITH

{NONAME.WAV
YOUR NAME HAS NOT BEEN RECORDED

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Release 1.6

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32
Appendix

{QUICK-NAME-OK.WAV

TO ACCEPT YOUR CURRENT NAME RECORDING, PRESS 1.
TO RE-RECORD YOUR NAME, PRESS 2.
TO CANCEL QUICK SETUP, PRESS *.

{MAKENAME.WAV
RECORD YOUR NAME AFTER THE TONE.

{QUICK-GREET.WAV
NEXT, YOU WILL BE ASKED TO RECORD YOUR NO ANSWER GREETING. THIS
RECORDING IS HEARD BY OTHERS IF YOU ARE UNABLE TO ANSWER THEIR
CALL

YOUR PERSONAL GREETING SHOULD INCLUDE YOUR NAME AND ANY
OPTIONS AVAILABLE TO THE CALLER. FOR EXAMPLE,

`HI, THIS IS FRED SMITH. I'M SORRY I MISSED YOUR CALL. PLEASE
LEAVE YOUR NAME, TELEPHONE NUMBER AND A DETAILED MESSAGE
AFTER THE TONE OR ENTER ANY OTHER EXTENSION NOW.'

YOU MAY FIND IT EASIER TO WRITE DOWN WHAT YOU WANT TO SAY
BEFORE YOU MAKE THIS RECORDING

{GREET-NA-IS.WAV -- JUST USE "YOUR NO ANSWER GREETING IS"
YOUR NO ANSWER GREETING IS HI, THIS IS FRED SMITH

{GREET-NA-NOT.WAV
NO ANSWER GREETING HAS NOT BEEN RECORDED.

{QUICK-GREET-OK.WAV
TO ACCEPT YOUR CURRENT PERSONAL GREETING, PRESS 1.
TO CHANGE YOUR PERSONAL GREETING, PRESS 2.
TO CANCEL QUICK SETUP, PRESS *.
I&M

{GREET-NA-RECD.WAV
RECORD NO ANSWER GREETING AFTER THE TONE
?

{GREET-BUSY-IS.WAV -- JUST USE "YOUR BUSY GREETING IS" FROM BELOW.
YOUR BUSY GREETING IS HI, THIS IS FRED SMITH

{GREET-BUSY-NOT.WAV
BUSY GREETING HAS NOT BEEN RECORDED.

Release 1.6

Perfect Voice Pinnacle

---

Appendix
33



{QUICK-BUSY.WAV
NEXT, YOU WILL BE ASKED TO RECORD YOUR BUSY GREETING.
THIS RECORDING IS HEARD BY OTHERS IF YOU ARE ON THE PHONE
AND UNABLE TO ANSWER THEIR CALL.

FOR EXAMPLE,

`HI, THIS IS FRED SMITH. I'M CURRENTLY ON THE PHONE, PLEASE
LEAVE YOUR NAME, TELEPHONE NUMBER AND A DETAILED MESSAGE
AFTER THE TONE AND I WILL RETURN YOU CALL WHEN I AM DONE.

YOU MAY FIND IT EASIER TO WRITE DOWN WHAT YOU WANT TO SAY
BEFORE YOU MAKE THIS RECORDING

{GREET-BUSY-RECD.WAV
RECORD BUSY GREETING AFTER THE TONE

{QUICK-DIRASST.WAV
NEXT, YOU WILL BE ASKED TO LIST YOUR NAME WITH DIRECTORY
ASSISTANCE. DIRECTORY ASSISTANCE IS AVAILABLE TO OTHERS WHO
DON'T KNOW YOUR USER ID.

YOU MAY NOT BE REQUIRED TO BE PART OF DIRECTORY ASSISTANCE.
IF SO, YOUR USER ID MAY REMAIN UNLISTED.

{DIR-NOLIST.WAV
YOU ARE CURRENTLY UNLISTED WITH DIRECTORY ASSISTANCE.

{QUICK-DIRASST-OK.WAV
TO ACCEPT YOUR CURRENT DIRECTORY LISTING, PRESS 1.
TO CHANGE YOUR DIRECTORY LISTING, PRESS 2.
TO CANCEL QUICK SETUP, PRESS *.

{DIR-ENTRY-LAST.WAV
I&M
ENTER UP TO SIXTEEN LETTERS OF YOUR LAST NAME.
FOR THE LETTER Q PRESS 7 AND THE LETTER Z PRESS 9
TO REMAIN UNLISTED WITH DIRECTORY ASSISTANCE, PRESS POUND.

?
{DIR-ENTRY-FIRST.WAV
ENTER UP TO SIXTEEN LETTERS OF YOUR FIRST NAME.
FOR THE LETTER Q PRESS 7 AND THE LETTER Z PRESS 9
TO REMAIN UNLISTED WITH DIRECTORY ASSISTANCE, PRESS POUND.

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{DIR-ENTRY-IS.WAV -- JUST USE "YOUR FULL DIRECTORY LISTING IS" FROM BELOW
YOUR FULL DIRECTORY LISTING IS EIGHT FOUR SEVEN THREE


{DIR-IS.WAV -- JUST USE "YOUR CURRENT DIRECTORY LISTING IS" FROM BELOW
YOUR CURRENT DIRECTORY LISTING IS EIGHT FOUR SEVEN THREE


{QUICK-END.WAV
THIS COMPLETES YOUR MAILBOX TUTORIAL.
IF YOU WISH TO MAKE ADDITIONAL CHANGES TO YOUR PROMPTS,
YOU CAN FOLLOW THE INSTRUCTIONS IN YOUR USER'S GUIDE.
IF YOU HAVE ANY QUESTIONS ABOUT USING YOUR NEW MAILBOX,
YOU MAY ASK YOUR SYSTEM ADMINISTRATOR.

{QUICK-END-OK.WAV

IF YOU ARE SATISFIED WITH YOUR CURRENT SETUP, PRESS 1.
IF YOU WISH TO GO THROUGH QUICK SETUP AGAIN, PRESS STAR

{QUICK-THANKS.WAV
CONGRATULATIONS! YOU HAVE NOW COMPLETED QUICK SETUP.

{QUICK-CANCEL-WF.WAV
QUICK SETUP CANCELLED, CURRENT CHANGES HAVE BEEN SAVED.
YOU MAY RE-ENTER QUICK SETUP AT ANYTIME. THANK YOU.

{QUICK-CANCEL-NF.WAV
QUICK SETUP CANCELLED, CURRENT CHANGES HAVE BEEN SAVED BUT SETUP HAS NOT
BEEN COMPLETED. QUICK SETUP WILL RESUME THE NEXT TIME YOU LOG INTO YOUR
MAILBOX.
THANK YOU.


I&M
?
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SPEECH RECOGNITION

{SILENCE10.wav
TEN
SECONDS
OF
SILENCE

{SR-LOOKINGFOR.WAV
ARE YOU LOOKING FOR..JOE SMITH

{SR-ATEXT.WAV
AT EXTENSION 234

{SR-INDEPT.WAV
IN DEPARTMENT ACCOUNTING

{SR-REPEATNAME.WAV
PLEASE REPEAT THE NAME

{SR-VERIFY-NAME.WAV
IS THIS CORRECT?


MISCELLANEUOS
{SILENCE.WAV

½ SECOND OF SILENCE

{BEEP.WAV
BEEP
TONE

ADMINISTRATION

{ADMIN-MAIN.WAV
TO CHANGE TIME AND DATE PRESS ONE
RECORD GREETINGS PRESS TWO
I&M
MAILBOX ADMINISTRATION PRESS THREE

{ADMIN-TIME-OR-DATE.WAV
?
TO CHANGE SYSTEM TIME PRESS ONE,
CHANGE SYSTEM DATE PRESS TWO
RETURN TO PREVIOUS MENU PRESS STAR

{ADMIN-GET-TIME.WAV
ENTER THE NEW TIME IN 24 HOUR FORMAT

{ADMIN-GET-DATE.WAV
ENTER THE NEW DATE STARTING WITH THE YEAR MONTH THEN DAY
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{ADMIN-CUR-TIME.WAV
THE CURRENT SYSTEM TIME IS....

{ADMIN-CUR-DATE.WAV
THE CURRENT SYSTEM DATE IS....

{ADMIN-PW-BOX-RESET.WAV
TO RESET A PASSWORD PRESS ONE,
RESET A MAILBOX PRESS TWO,
RETURN TO PREVIOUS MENU PRESS STAR

{ADMIN-PWRESET.WAV
ENTER MAILBOX FOR PASSWORD RESET

{ADMIN-BOXRESET.WAV
ENTER MAILBOX TO RESET

{ADMIN-CONF-PWRESET.WAV
TO CONFIRM PASSWORD RESET, PRESS POUND,
TO CANCEL PRESS STAR

{ADMIN-CONF-BOXRESET.WAV
TO CONFIRM FULL RESET AND MESSAGE ERASE, PRESS POUND,
TO CANCEL PRESS STAR

{ADMIN-RESET-COMPLETE.WAV
RESET COMPLETE

{ADMIN-NO-RESET.WAV
THAT MAILBOX MAY NOT BE RESET


{ADMIN-SREC.WAV
TO RECORD NORMAL GREETINGS PRESS 1
I&M
RECORD SPEECH RECOGNITION GREETINGS PRESS 2


{ADMIN-GET-COMPANY.WAV
?
ENTER THE COMPANY NUMBER TO RECORD GREETINGS,
RETURN TO PREVIOUS MENU PRESS STAR

{ADMIN-COMPANY.WAV ­ Just use "COMPANY"
COMPANY ONE

{ADMIN-COMPANY-MAIN.WAV
TO CREATE OR REVIEW MAIN GREETING PRESS ONE
AFTERNOON GREETING PRESS TWO
EVENING GREETING PRESS THREE
CLOSED GREETING PRESS FOUR
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HOLIDAY GREETING PRESS FIVE
RETURN TO PREVIOUS MENU PRESS STAR

{ADMIN-GET-HOLIDAY.WAV
ENTER THE TWO DIGIT MONTH AND TWO DIGIT DAY OF THE HOLIDAY GREETING TO
RECORD

I&M
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Appendix



Appendix

D
D - Glossary
ACCUCALL
A utility developed from Rhetorex that teaches the Rhetorex voice board the different tones that the
telephone system generates.

AMIS (AUDIO MESSAGING INTERCHANGE SPECIFICATION)
An industry standard for networking voice mail systems that controls how voice messaging products
from various manufacturers interface with each other.

ADPCM
(Adaptive Differential Pulse Code Modulation) A method of digitizing an analog signal where the
sample value is relative to the last sample. This format requires less disk space than the linear
format; however, it may not be able to reproduce the original signal well if amplitude fluctuations are
too large.

ALTERNATE LANGUAGE
The system is available, at extra charge, with voice prompts in alternate languages. Ask your Sales
Representative for the most current list of languages.

ANALOG
A method of telephony transmission in which the information from the source (for example, speech
in a human conversation) is converted into an electrical signal that varies continuously over a range
of amplitude values. Also used to refer to applications that use loop start signaling instead of digital
signaling.

ASCII
I&M
(American Standard Code for Information Interchange) A computer industry standard for
representing letters, numbers, punctuation, etc.

?
AUTO ATTENDANT
A telephony feature where incoming calls are answered by a recorded greeting and instructions to the
caller. Callers can direct their calls by pressing keys on their telephone keypads to make selections.

BIOS
Basic Input-Output System. The set of permanently stored system service programs needed to
manage the PC and consisting of drivers and other software to control peripheral units.

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BITMAP (BMP)
A raster graphic file format.

BITS PER SAMPLE (BPS)
Determines the quality of a digital sample of a voice signal. For example, a 4 bit sample allows 16
unique values while a 3 bit sample allows only 8.

BOX
See Mailbox.

CADENCE
A repeating cycle or pattern of tones and silence intervals generated by an audio signal.

CALLER
Anyone whose call routes through the Voice Mail system.

CALLER OPTIONS
Options that allow you to select an alternate routing for your call if the extension you are calling is
busy or does not answer.

CALL PROGRESS
The act of listening for the tones the telephone switch generates, analyzing them (Ring, Busy, Fast
Busy), and directing the call according to the response received.

CALL PROGRESSION TONE
An audible tone sent from the telephone system that indicates the progress of a call. Call progression
tones include dial tones, busy tones, and ring tones.

I&M
CALL ROUTING OPTIONS
Options that allow callers to select an alternate route for their calls if the extension they are calling is
busy or does not answer.

?
CENTREX
See Telephone System.

CHANNEL
In DOS, a channel is a line plus a VP resource (a logical path used for voice processing).

CLASS OF SERVICE
A list of pre-defined settings. Each mailbox is assigned to a class of service, depending on the
features requested.
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CLIENT
Workstations (or software on the workstations) that request information from a network server.

CLIENT/SERVER
A networking technique where one computer (the server) sends information or provides services to
other computers ( the clients) in response to commands sent by the clients.

CO (CENTRAL OFFICE)
A telephone company location that provides switching for local telephone subscribers.

CONFIGURATION FILE
A file used by the voice board drivers to obtain initialization information about specific boards in
your system.

CPE
Customer Premise Equipment

CYCLE
A complete signal sequence consisting of an on period (sound) and an off period (silence).

DEFAULT
A preset value used by the software unless the user enters over-riding values.

DEFAULT VALUE
A preset value that is used by software in the absence of overwriting values entered by the user.

DIAL BY NAME DIRECTORY
I&M
A directory of last names and alternate name spellings that callers can access at the Auto Attendant
or as an option in a Voice Menu.

?
DIALING STRING
The actual number that Voice Mail dials. For example, a dialing string is entered when setting up a
notification schedule, or when defining the extension of a mailbox.

DID (DIRECT INWARD DIALING)
The ability for a caller outside a company to dial an internal extension directly without going
through an attendant or entering an extension.

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DIGITIZATION RATE
How often a digital sampling is taken of an analog signal. A higher sampling rate produces better
quality reproduction of a signal but also requires more disk space to store. Digitization rate for
messages and prompts must be set up when the Voice Mail system is first installed.

DIAL-BY-NAME DIRECTORY
A list of mailbox owners on a Voice Mail system that are accessed by callers by entering the first
three digits of the desired User's name. The option is available when the caller presses asterisk (*).

DISTRIBUTION LIST
A list containing the mailbox numbers of a group of Voice Mail users. Distribution lists allow you
to easily send the same message to a group of people by addressing the message to the group's
distribution list.

DOUBLE CYCLE
A complete signal sequence consisting of two ON periods (sound) and two OFF periods (silence).
Both ON times are usually the same amplitude.

DRIVER
Special software that enables application software (like Perfect Voice Pinnacle) to tell computer
hardware what to do.

DRIVE PATH
The name you use to specify a file's location on a disk. For example, the file pbxview.exe might be
described by the path C:\APPLICATIONS\PBXVIEW.EXE.

DTMF (DUAL TONE MULTI-FREQUENCY)
A tone (a combination of a low and a high frequency tones) generated by a telephone system. Each
tone has a special meaning to telephony equipment. A familiar example is the different tones made
by a touch-tone telephone when certain keys are pressed.
I&M

DTMF-ON TIME
The length of the DTMF tone.
?

E1
The European equivalent of the North American T1 digital transmission line.

FIELD
An area on a screen where you enter information required by the application. Some fields must be
completed, some have a default value, and others are optional. See also Default.

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FIRMWARE
A set of program instructions that is resident (usually in EPROM) on an expansion board.

FORWARD
The act of sending a copy of a received message to another Voice Mail User, possibly with your
comments attached.

GREETING
A recorded message you create that is played for a caller to your mailbox when you are unavailable
to take the call.

HIGHLIGHTING
The act of selecting text with the mouse or keyboard.

HOOKFLASH
A station to PBX signaling method, normally activated by quickly depressing the handset cradle
plunger on a telephone.

INBAND SIGNALING
A method of integration between Voice Mail and the telephone system. Control signals are sent as
DTMF tones on the same line as the voice signals between Voice Mail and the telephone switch.

INBAND SIGNALING PACKETS
A group of DTMF tones that have a pre-determined meaning the telephony equipment. In Voice
Mail applications, inband signaling packets are generated and interpreted by both the telephone
system and the voice mail software.

Because the meaning of tone groups can vary according to the telephone system being used,
information specific to the type of telephone system must be entered at the time of installation. This
I&M
enables Voice Mail to correctly interpret the tones it receives from the telephone system, and to
generate tones that the telephone system can interpret. This enables calls to be passed between the
telephone and the Voice Mail, and the be processed correctly according to the meaning of the
specific telephone system's inband signaling packet tones.
?

INSIDE CALLER
A caller who is calling from inside your Voice Mail system.

INTERCONNECT COMPANY
A company that specializes in selling, installing, and maintaining telephone systems for businesses.
Your customer's interconnect can be a valuable source of information about the company's
telephone system.

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INTERDIGIT DELAY TIME
The time a caller can pause between pressing digits on the keypad when entering menu choices or a
box number. If the caller pauses longer than the Interdigit Delay Time, Voice Mail assumes that the
caller is finished entering digits.

INTERFACE
The means by which a user communicates with a computer program or device. For example, a
keyboard or mouse. For example, the telephone keypad is a type of interface.

INTERRUPT
Enable a piece of hardware or a software process to momentarily "interrupt" the operation of the
Central Processing Unit (CPU) to use the resources of the CPU for its own purpose. When the
interrupting task is completed, the CPU resumes its regular processing.

IRQ
(Interrupt Request) A signal sent to the central processing unit (CPU) to temporarily suspend normal
processing and transfer control to an interrupt handling routine. Interrupts are generated by
conditions such as completion of an I/O process, detection of hardware failure, power failure, etc.

ISA
(Industry Standard Architecture) A common but older type of PC bus.

JUSTIFICATION
The way text is aligned within the margins on a page or column.

KBPS
Kilobits per second. Kbps is not the same as KBps (kilobytes per second).

LOOP CURRENT
I&M
The current that flows through the circuit from the telephone system when the line is off hook.

LOOP DROP
?
The transition from loop current on to loop current off.

LOOP START
A method of notifying the CO of an off-hook condition using current flow, wither within a business
or between the business and outside lines.

MAILBOX
A box that plays an owner's greeting and then records and stores messages from callers. Each box
can be customized with different features for the individual user.

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MAILBOX GREETING
A recorded message created by a voice mailbox owner played for callers when the box owner is
unavailable to take the call.

MAILBOX NAME
The recorded name associated with a voice mailbox. This name plays in certain situations to identify
a mailbox to a caller.

MAILBOX NUMBER
The unique number assigned to a mailbox that identifies the box the Voice Mail. This identifier
allows messages to be `addressed' to specific boxes. Mailbox numbers and extension numbers are
usually (though not always) the same and are often used interchangeably by voice mail users.

MAILBOX OWNER
A person who owns a voice mailbox on the Voice Mail software.

MAILBOX PARAMETERS
Values that control certain components of the Voice Mail system. Voice Mail offers many possible
parameters and combinations of parameters, making it possible to configure boxes to meet the needs
of different box owners.

MCI
Message Center Interface. A type of integration between the Voice Mail and the telephone system
where packets are sent to the Voice Mail via a serial link.

MENU
A list of program commands. You select menu items by pressing Alt plus the highlighted letter, or
by clicking the item with the mouse.

I&M
MENU BAR
The area at the top of the Voice Mail Main Screen that lists the File, Mailbox, View, Help, etc. menu
options.

?
MESSAGE
A recording made using the telephone and stored in a voice mailbox. Messages are stored as files on
the Voice Mail server.

MESSAGE PLAYBACK ORDER
The order in which recorded messages play back to the mailbox owner. The Voice Mail default is
LIFO (Last In, First Out), which means that the last message recorded will be the first one played.
The Message Playback order can be changed to FIFO (First In, First Out).

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MINIMIZE
The act of reducing a Windows application window to an icon by clicking the minimize button
located in the upper right corner of the window.

MINIMUM RECORDING LENGTH
The shortest message that Voice Mail can recognize and record. Messages shorter than the
Minimum Recording Length are not recorded.

NETWORK
A group of computers connected together to allow communication and sharing of resources. Voice
Mail runs on a network. See more Network Glossary terms in the Network Section of the
Installation Manual.

NEW MESSAGE
A message saved in an owner's mailbox, that has either not yet been played, or has been played but
not saved or deleted.

NOTIFICATION
A method whereby Voice Mail notifies an owner that a message is waiting. Notification can be by
standard or cellular telephone, by pager, or by e-mail.

OCR
Optical Character Recognition. OCR can "read" a fax, converting its graphic image into usable text.

OEM
(Original Equipment Manufacturer) The marker of equipment marketed by another vendor.

OFF HOOK
When a telephone handset is lifted from its cradle (or equivalent condition), the telephone line state
I&M
is said to be "off hook".
OFF PERIOD
Silence.
?

ON HOOK
When a telephone handset is returned to its cradle (or equivalent condition), the telephone line state
is said to be "on hook". A line is on hook when the line circuit is open and no current is flowing.

OUT-OF-BAND SIGNALING
When integration between a Voice Mail server and a telephone system is accomplished using out-of-
band signaling, call progress information is passed between the telephone system and the server
using a line separate from the lines used for voice transmission. This is typically an RS-232
connection, and all signaling information is digital, rather than using DTMF tones.
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OWNER
An individual to whom a mailbox is assigned. Mailbox owners can access their voice mailboxes
from inside or outside the Voice Mail system to use voice messaging features. See also User.

PASSWORD
Allows mailbox owners private access to their mailboxes. The default for every mailbox is 1111.
The password provides security for the mailbox owner's messages. Also allows access to the system
administration or the installation and integration portions of Voice Mail. Passwords can contain any
keypad digits, including 0-9, * and #.

PAUSE
The pause character is a comma, and can be entered as part of the dialing number in certain Voice
Mail screens. The system administrator sets the value of the pause character.

PBX
See Telephone System.

PC
In this manual, the term refers to IBM personal computer or compatible machine.

PERIPHERAL
Any equipment, apart from the central processing unit, that provides a system with outside
communication or additional facilities.

PHANTOM MAILBOX
A mailbox with no physical extension. Phantom mailboxes must be in a separate Feature Group with
no Message Light Capability with Do Not Disturb always active. Phantom Mailboxes are used to as
a link to a Voice Menu, as an information mailbox, etc.
I&M

PORT
The interface point between voice mail and the telephone system. Within Voice Mail, a port is
generally equal to a single telephone line.
?

POTS
Plain Old Telephone Service.

POUND SIGN
One term for the "#" symbol on the telephone keypad. Also known as the hashmark or the
octothorp.

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PRIVATE
A message marked Private cannot be forwarded, rerouted, or archived by the message recipient.

PROMPT
Recorded instructions delivered by Voice Mail over the telephone to mailbox owners and callers.
Prompts may include information played each time you enter the system or instructions to box
owners or callers on how to use the system.

PSTN
Public Switched Telephone Network.

RAM
Random Access Memory is temporary memory in a computer. This memory can be overwritten with
new information. The contents of RAM memory are lost when the electrical power to the PC is
switched off.

RDSPTEST
A Rhetorex DOS utility that tests Rhetorex (RDSP) voice board configuration.

REMOTE PHONE
A telephone located off-site from the Voice Mail installation. For example, if you call to check for
messages from your home or a cellular phone, you are using a remote phone.

REPLY
A message sent in answer to a received message.

RINGBACK
The ring a caller hears when the telephone at the other end of the line is ringing.
I&M

ROTARY TELEPHONE
A style of telephone set that predates the touch-tone design. A rotary telephone has a round, rotating
dial mechanism rather than a keypad number entry system. Rotary telephones send different signals
?
than touch-tone telephones.

SAMPLING RATE
How often a continuous analog voice signal is sampled or digitized into a binary value. The higher
the sampling rate, the higher the quality of the recording and the greater the disk space required for
each second of signal.

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SAVE
In Voice Mail, marking a message as played, but not deleted. The Save command is executed from
the Messages menu through the handset.

SAVED MESSAGE
A message that a mailbox owner saves after playing.

SELECTING
The act of using a mouse to designate something on a computer screen as being ready to receive
some function or action. Selected text is usually outlined in some block of color.

SEQUENTIAL DIRECTORY
A list of mailbox users on a voice mail system that callers can access to locate a particular mailbox
number. The list includes individuals and is accessible from the Auto Attendant or can be offered
within a Voice Menu.

SERVER
The computer in charge of running a network. The server on which voice mail runs is called the
Voice Mail server. It is recommended that the Voice Mail server be dedicated exclusively to running
voice mail.

SHOWJUMP
A Rhetorex DOS utility that displays the jumper settings for a Rhetorex board at a given I/O port.
This utility is shipped with Voice Mail.

SINGLE-LINE
An analog telephone line. This is the common residential-type phone line. A "regular" touch-tone
phone, also known as a 2500 set, uses a single-line extension. Voice Mail must be connected to the
telephone system through single lines.

I&M
SMDI
Simplified Message Desk Interface. A type of integration between the Voice Mail and the telephone
system where packets are sent to the Voice Mail via a serial link.
?

SPIKE
A temporary signal or noise. If a signal duration is less that the PCPM table's filter spike parameter,
then the signal is not recognized as valid; in other words, the signal is considered a spike.

SWITCH
See Telephone System.

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SYSTEM ADMINISTRATOR
The person who is responsible for configuring and maintaining the Voice Mail system.

T1
A digital transmission link with 1.544MBps capacity, carrying 24 voice channels. The Voice Mail
T1 interface supports Dialed Number Identification Service (DNIS) to identify the called number and
Automatic Number Identification (ANI) to identify the calling number also known as Caller ID.

TALK OFF
The false tripping of DTMF receivers caused by human speech mimicking DTMF tones.

TASKBAR
Windows 95/98/NT's primary button bar, which contains the Start button.

TELEPHONE SYSTEM
The collection of hardware and software that allows voice communication within a business and
between the business and the outside world. Sometimes known as switch, Centrex, or PBX.

TERMINATION TONE
A call progression tone that indicates that a connection has been terminated.

TITLE BAR
The title bar appears at the top of a Window and contains the name of the window or application
running in that window.

TOOLBAR
The row of icon buttons along the top of the Voice Mail Main Screen.

I&M
TOUCH-TONE PHONE
A type of telephone that uses a push-button keypad to generate different sounds for each number
pushed. The sounds are DTMF (Dual Tone Multi-Frequency) codes.

?
TRUNK
A connection between the Central Office and a business' telephone system.

USER
An individual to whom a mailbox is assigned. Mailbox users can access their voice mailboxes from
inside or outside the Voice Mail system to use voice messaging features. See also Owner.

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VOICE BOARD
A hardware card that process voice signals. The system requires Rhetorex or Intel voice boards to
operate.

VOICE MAIL
A system of computer hardware and special-purpose software that interfaces with a company's
phone system to provide phone message record, store, and forward capability. Voice mail is also
referred to as voice messaging.

VOICE MAILBOX
See Mailbox.

VOICE MESSAGING
See Voice Mail.

WAV
A type of sound file format common in Windows sound applications.

WINDOW
A boxed area on a computer screen that displays text or graphical images.

WINK
A timed momentary off-hook pulse communications protocol.





I&M


?
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I&M
?

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I&M
?
430 Woodruff Road, Suite 300
PINNIM
Greenville, SC USA 29607
Release 1.6
1.864.297.4400
Revision 1.2
teleco.com
July, 2003

---

Document Outline

• Cover
• Introduction
  • 1 … Introducing Perfect Voice Pinnacle
• Installation
  • Contents
  • 1 - Installation Checklist
  • 2 - Before You Begin
  • 3 - Getting Started
    • Step 1: Complete the Pre-Installation Worksheets
    • Step 2: Unpack and Inspect the System
    • Step 3: Placement of Perfect Voice Pinnacle
  • 4 - Assembling the System
    • Step 1: Test the AC Outlet
    • Step 2: Install the Un-interruptable Power Supply
    • Step 3: Make Connections
  • 5 … Program the Telephone System
    • Hardware Requirements
    • Software/Programming Requirements
    • Automated Attendant Extensions
    • Outdial Notification Extension
    • Integration Parameters
    • Bypass Mode
    • Other Modifications
  • 6 … Setting Up the Network
    • Step 1: Set up POP3 Account
    • Step 2: Perfect Voice Pinnacle PC
    • Adding Perfect Voice Pinnacle as a Member of the Network Domain
  • 7 … Complete the Setup Wizard
    • Logging on the System
    • Logging off the System
    • What is the Setup Wizard?
  • 8 … Testing the System
  • 9 … Training
  • 10 … Final Cutover
  • 11 … Teleco Technical Support
• Database Configuration
  • Contents
  • 1 - Logging On/Off the System
  • 2 - The Main Menu
  • 3 - Steps for First-Time System Configuration
    • Step 1: Company Information
      • Tenant Services: One Shared Dialplan vs. Multiple, Independent Dialplans
      • Single Digit Options
      • Hours Tab
      • Setup Holiday
      • Greetings Tab
        • Recording Company Greetings and Holiday Greetings
        • Company Greeting Files
        • Holiday Greeting Files
        • Scheduling Holiday Greetings from Administration Interface
      • Summary Tab
      • Configuring Multiple Companies
    • Step 2: PBX Information
    • Step 3: Class of Service
      • Storage Field Descriptions
      • Notification Field Descriptions
      • Transfer Options Field Descriptions
      • Mailbox Options Field Descriptions
      • Mailbox Creation Options Field Descriptions
      • Pre-Configured Classes of Service
    • Step 4: Mailboxes
      • Creating Mailboxes
      • Editing Mailboxes
        • General
        • Message Information
        • Telephone Options
        • Client Options
        • Mailbox: Schedules / Setup
          • Call Blocking Setup
          • Call Forwarding Setup
          • Notify
          • Message Forwarding
          • Single Digit Options
          • Distribution Lists
          • Email Setup
        • Notes
      • Copying Mailboxes
      • Viewing Mailboxes
    • Step 5: E-Mail Servers
  • 4 … Setup
    • Wizard
    • Company
    • Class of Service
    • Language
  • 5 … System
    • PBX
    • Port Configuration
    • SMDI/IBS
      • What is Integration?
        • In Band Signaling (IBS)
        • SimpleŽ IBS
        • Out-of-Band Signaling (OBS)
        • SMDI Integration
        • LTN Mapping
      • Pattern Builder -IBS Tab
      • Pattern Builder - SMDI
    • E-Mail
    • DB Path
  • 6 … Setting Up SMDI Integration
    • Step 1: Connect the PPTC9 and Specify Integration Type
    • Step 2: Enter Comm Port Information
      • LTN Mapping Worksheet … Example
      • LTN Mapping Worksheet
    • Step 3: Enter SMDI Patterns
      • SMDI Actions
    • Step 4: Restart the System
  • 7 … Setting Up IBS Integration
    • Step 1: Specify IBS as the Integration Type
    • Step 2: Enter IBS Patterns
  • 8 … System Reports
  • 9 … Additional Main Menu Options
• System Administration
  • Contents
  • 1 - System Administration
  • 2 - System Administration via the Telephone
  • 3 - Changing System Time and Date
  • 4 - Recording Company Greetings and Holiday Greetings
  • 5 - Resetting Mailboxes and Passwords
  • 6 … Running System Reports
  • 7 - Backing Up/Restoring the System
• Optional Applications
  • Contents
  • 1 - Perfect View
    • Special requirements
    • Logging in to Perfect View
    • Main Menu
    • Messages Menu
    • Mailbox Settings Menu
      • General Information
      • General Settings
      • Call Blocking
      • Call Forwarding
      • Message Forwarding
      • Alternate Greeting
      • Call Notification
      • E-Mail Settings
      • Distribution Lists
      • Single Digit Menu Setup
    • Administrator Menu
    • Help
    • Log Out
  • 2 - Unified Messaging Synchronization
    • Special requirements
    • E-Mail Notification/ E-Mail Notification With Voice Message File Attached
    • Unified Messaging Synchronization Option
    • Set up Perfect Voice Pinnacle System for Unified Messaging
    • Set up Mailboxes for Unified Messaging
    • Control E-Mail Settings from Perfect View
    • Troubleshooting Perfect View
  • 3 - Toshiba Strata CTX Programming and Softkey Integration
    • Part I … Station Programming (Programs 200, 209, 218)
    • Part II (a) … System Programming for In-band Signaling (Programs 579, 580)
    • Part II (b) … System Programming for SMDI (Programs 579, 580, 804, 803)
    • CTX Voice Mail Feature Application Notes
    • Softkey Description
• Appendix
  • Contents
  • A - Program Group and Directory Structure
  • B - Adding Intel Audio Boards
    • Hardware Installation
    • Software Installation
    • Intel Audio Boards
    • If Telephone System is Not Defined in Software: Perform Call Analysis
    • Load the Voice Board
    • Access PBXpert
  • C - System Prompts
  • D - Glossary
• Back Cover

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