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Contents

Introduction..................................................................... 1
Getting Started........................................................................ 3
Before You Begin......................................................................3
Quick Setup - Tutorial for First-time Users ..............................3
What does Quick Setup do? ..................................................4
Accessing Your Mailbox.......................................................... 5
Steps for Accessing Your Mailbox .............................................6
Main Menu Options ............................................................... 7
Listening to Messages ............................................................. 9
Playing Messages.....................................................................10
Forwarding a Message........................................................... 11
Replying to a Message........................................................... 12
Send Message Menu.............................................................. 13
Sending a New Message ........................................................ 14
Mailbox Options: Record Menu ........................................... 15
Changing Personal Greetings..................................................16
Steps for Changing your Personal Greetings ...........................17
Mailbox Options: Notification, Call Transfer and Distribution
Lists ...................................................................................... 18
Changing Your Password...................................................... 21

Perfect Voice Pinnacle 1
User Guide
Introduction
Think of Perfect Voice Pinnacle as your own personal
receptionist it simplifies the way you handle your
messages. Perfect Voice Pinnacle gives you the power
to:
§ Save or delete messages
§ Listen to message time and date and Caller ID (if
applicable)
§ Forward a copy of or send a new message to either 1
person, several people, or to a pre-set distribution list
§ Reply to messages
§ Block calls to your extension
§ Forward calls and/or messages to other extensions
§ Announce calls to your extension before they are
transferred
§ Have up to 10 different distribution lists
§ Classify message as urgent or normal before sending
§ Control message playback (pause, rewind, fast-
forward, and skip messages)
§ Be notified of messages through a message light,
beeper, or other phone in your office, home, or car or
email
§ Record personal greetings for your mailbox, including
a No-Answer, Busy, and Alternate Greeting
§ Schedule when Call Blocking, Notification, and Call
Forwarding is active for your mailbox
§ Create Single Digit Menus inside your mailbox from
which callers may access options
§ Access voice and email messages through your unified
messaging inbox

2 Perfect Voice Pinnacle
User Guide

§ Synchronize your voice and email box with optional
Unified Messaging Synchronization. With Unified
Messaging Synchronization, when the message is
deleted in the voice mailbox, the corresponding
message will be deleted in the email box. In addition,
when the message is deleted from the email box, the
corresponding voice mail message will be deleted.
There are two methods for implementing Unified
Messaging Synchronization - Polling (when email
messages are stored on the server) and Read Receipts
(when email messages are stored on the User's hard
drive).
§ Visually manage your messages with the optional
Perfect View Pinnacle's web-browser based interface.
Perfect View requires Microsoft Internet Explorer
version 5.5 or above. From Perfect View, you may
move messages to other folders other than their
current folder, such as new, saved, or deleted. You
may forward messages to distribution lists or other
valid mailboxes. When you forward a message to
another user, a prefix including your name prompt or
mailbox number plays before the forwarded message.
§ Perfect View allows you to manage Call Blocking, Call
Forwarding, Alternate Greetings, Notification, Email
Settings, Distribution Lists, Single Digit Menus, and
general settings such as Pre-Paging, Directory
Assistance, message playback order, and playing the
time and date stamp of messages.
§ To log into your mailbox using Perfect View:
o Open "Internet Explorer" and type the correct
url in the "Address" field (your System
Administrator can give you this information).
o Enter your mailbox number and password.

Perfect Voice Pinnacle 3
User Guide
Getting Started
All Perfect Voice Pinnacle features are available with a
telephone using the telephone keypad (p - o, #,
and *). If you are already familiar with Perfect Voice
Pinnacle, you may skip the voice prompts.
Before You Begin
To use the Perfect Voice Pinnacle system, you need the
following information from your System Administrator:
§ Internal extension to access the Perfect Voice Pinnacle
system
§ Telephone number to access Perfect Voice Pinnacle
from outside of the office
§ Your mailbox number (this is normally the same
number as your extension)
§ Your mailbox password (the initial, default password
is the same as your mailbox number)
§ A list of other system Users
Quick Setup - Tutorial for First-time Users
The first time you access your mailbox, you may be
placed in Quick Setup. Quick Setup is a tutorial that
guides you through the initialization of your mailbox.
Dial the Perfect Voice Pinnacle system, press # and
follow the instructions. The default password is the same
number as your mailbox.

NOTE: Listen to the prompts carefully. Depending on the
configuration of your system, you may not have to press # or enter
your password to access Quick Setup.

4 Perfect Voice Pinnacle
User Guide

What does Quick Setup do?
Depending on your system configuration, Quick Setup
helps you initialize your mailbox by directing you
through the set-up of the following:
§ The Password: Quick Setup guides you through the
password initialization process. The initial, default
password is the same as your mailbox number and
must be changed to ensure privacy. Your new
password may be up to 8 digits.
§ Name Recording: Quick Setup guides you through
the recording of your name. Perfect Voice Pinnacle
plays your name recording to callers when transferring
them to your extension. Perfect Voice Pinnacle also
plays your name recording over the intercom if Pre-
Paging is enabled.
§ No Answer Greeting: Quick Setup describes the no-
answer greeting and when it is played. You are asked
to record your no-answer greeting.
§ Busy Greeting: The busy greeting is played to callers
when you are on the telephone. You are asked to
record your busy greeting.
§ List your name with Directory Assistance: This part
of Quick Setup helps you to create your listing with
directory assistance.

You may also change your greetings at any time. Refer
to "Changing Personal Greetings" in this User Guide.
You may also record an alternate greeting to be played to
callers when you activate it. See "Mailbox Options:
Record Menu," page 15.
Although Quick Setup is ideal for a first time User, you
may use it at any time to quickly change your mailbox
setup by pressing 8 from the Main Menu.

Perfect Voice Pinnacle 5
User Guide
Accessing Your Mailbox
Many of the features in Perfect Voice Pinnacle require
you to access your mailbox. Before you access your
mailbox, you need the following information:
§ Telephone Number for Perfect Voice Pinnacle -
Your System Administrator can give you the extension
or number to call from inside or outside your
company.
§ Your Mailbox Number: This is the number that
others dial to reach you or leave you a message in your
mailbox. Your System Administrator should have
already reserved a mailbox number for you.
§ Your Password: Until you change it, your password is
the same as your mailbox number. The password
controls access to your mailbox. To keep your
mailbox secure, you should change it to a number that
only you know.

6 Perfect Voice Pinnacle
User Guide

Steps for Accessing Your Mailbox
Perform the following steps to access your mailbox.

Dial Perfect Voice Pinnacle
From inside: ___________________ From outside: ___________________

Press # when it answers.*

Enter your Mailbox Number.*
Enter your password.
The Main Menu plays.
*You may not go through these steps if you call Perfect Voice
Pinnacle from inside your company and your telephone system offers
voice messaging integration.

Perfect Voice Pinnacle 7
User Guide
Main Menu Options
When you first access your mailbox, you are placed in
the Main Menu and you hear how many new and saved
messages you have. From the Main Menu, you may
access the messages menu, send a new message, access the
Mailbox Options menu, activate your alternate greeting,
undelete messages, or perform quick setup.
To perform these options, press the appropriate DTMF
"key" on your telephone keypad. The following options
are available from the Main Menu:

Main Menu Option
DTMF
Page
Listen to New Messages
1
7
Listen to Saved Messages
2
7
Send new Message
3
13
Mailbox Options Menu
4
15
Set Alternate Greeting
5
8
Undelete Message
7
8
Quick Setup
8
8
1 Listen to New Messages
This option sends you to the Message Menu and plays
your new messages. From the Message Menu, you may
save or delete a message, forward a copy of a message to
another User (or list of Users), reply to a message, listen
to message time, date, and Caller ID, rewind, pause, fast-
forward, or skip a message. See "Listening to Messages,"
page 9, for Message Menu options.
w Listen to Saved Messages
This option sends you to the Message Menu and plays
your saved messages. From the Message Menu, you may

8 Perfect Voice Pinnacle
User Guide

save or delete a message, forward a copy of a message to
another User (or list of Users), reply to a message, listen
to message time, date, and Caller ID, rewind, pause, fast-
forward, or skip a message. See "Listening to Messages,"
page 9, for Message Menu options.
e Send a New Message
This option allows you to send a message to a User (or
list of Users). You may review and re-record or add to
the message before sending it. You may also cancel the
message that you recorded. Messages may be classified as
normal or urgent before sending.
r Mailbox Options
This option sends you to the Mailbox Options Menu.
From the Mailbox Options Menu, you may record
personal greetings, turn notification on or off, access the
Call Transfer Menu (which allows you to set call
blocking, pre-paging, and call forwarding), access
distribution lists, and change your mailbox password.
t Set Alternate Greeting
This option allows you to activate or de-activate your
alternate personal greeting. If turned on, your alternate
greeting recording plays.
u Undelete Message
This option allows you to un-delete a message that you
previously erased. The un-deleted message will be placed
in your saved messages.
i Quick Setup
This option allows you quickly set-up your mailbox,
including recording your mailbox greetings, name
recording, setting your password, and listing your name
in directory assistance.

Perfect Voice Pinnacle 9
User Guide
Listening to Messages
When you press 1 to listen to new messages or 2 to listen
to saved messages from the Main Menu, you are placed
in the Message Menu. Perfect Voice Pinnacle will begin
to play back your messages.
q Save Message
Save the current message. The message will now be
classified as saved. To hear it again, you will need to
press 2 to listen to saved messages.
w Replay Message
Replay the current message.
e Hear Time and Date Stamp/Caller ID
This option plays the caller ID, and time and date of the
message.
r Erase Message
Erase the current message.
t Forward Message
Forward a copy of the message to another User (or list of
Users) with a prefix.
y Reply to Message
This option allows you to reply to the message if another
Perfect Voice Pinnacle User sent the message.
u Rewind Message
If you press 7 while the message is playing, it rewinds
that message 5 seconds. If you press 7 again, it rewinds
another 5 seconds. If you press 7 while in the Message
Menu (no message is playing), you are backed into the
previous message 5 seconds.

10 Perfect Voice Pinnacle
User Guide

i Pause Message
This option works just like the pause control on a tape
player. Selecting this option while the message is playing
suspends playback until you press 8 again.
o Fast Forward Message
If you press 9 while the message is playing, it forwards
that message 5 seconds. If you press 9 again, it forwards
another 5 seconds.
# Skip to Next Message
Skip this message and play the next message.
* Return to the Previous Menu
p Return to the Automated Attendant

Playing Messages
While playing your messages, you may use the 7, 8, and 9
keys on the telephone keypad to rewind, fast-forward or pause
your message. While the message is playing, press the desired
key.

u i o

Rewind 5

Pause - press again
Fast-forward 5

seconds
to begin playing
seconds

Perfect Voice Pinnacle 11
User Guide

Forwarding a Message
A copy of a message may be forwarded to another User
(or list of Users). You may record a separate message
(message prefix) that plays just before the forwarded
message.

Access your mailbox

Press 1 to listen to New Messages,
Press 2

to listen to Saved Messages

Listen to the Message

Press 5 to Forward the Message

Enter the Destination Mailbox

Record Prefix and Press #.
To send normal, press 1
To send urgent, 2
Review, 3
Re-record, 4
Continue recording, 5
Cancel, *

When satisfied, press 1
or 2 to Forward
the Message

12 Perfect Voice Pinnacle
User Guide

Replying to a Message
You may reply to a message that was sent by someone
who has a mailbox on the Perfect Voice Pinnacle system.

Access your mailbox

Press 1 to listen to New Messages,

Press 2 to listen to Saved Messages

Listen to the Message

Press 6 to Reply to the Message

Record Reply Message
and Press #
.

To send normal, press 1

To send urgent, 2
Review, 3

Re-record, 4

Continue recording, 5
Cancel, *

When satisfied, press 1 or 2 to Send the

Message

Perfect Voice Pinnacle 13
User Guide
Send Message Menu
To send a new message, press 3 from the Main Menu.
You are prompted to enter the destination mailbox and
to record your message at the tone.
q Send the Message Normal
Set the message for normal delivery
w Send the Message Urgent
Set the message for urgent delivery. Sending a message as
Urgent places your message in front of all other messages
in the destination User's mailbox.

e Review Message
Replay the message you have recorded.
r Re-record Message
This option allows you to re-record the message.
t Continue Recording
Continue recording, adding to the end of the current
recording.
* Cancel Message
Cancel the message that you recorded.

14 Perfect Voice Pinnacle
User Guide

Sending a New Message
Messages may be classified as normal or urgent. You
may send a single message to multiple Users or to a
distribution list.

Access your mailbox

Press 3 to Send a New Message

Send to User: Enter destination mailbox

Send to Multiple Users: Press #, enter destination
mailboxes and press # when finished.

Send to Distribution List: Press * followed by the

distribution list number

For Directory Assistance: Press 0

Record Message & Press #.

To send normal, press 1

To send urgent, 2
Review, 3

Re-record, 4
Continue recording, 5

Cancel, *

When satisfied with your recording, press 1 or 2 to
send.

Perfect Voice Pinnacle 15
User Guide
Mailbox Options: Record Menu
When you press 4 from the Main Menu, you are placed
in the Mailbox Options Menu. To access the Record
Menu, press 1 to record greetings and / or toggle call
blocking.
q Record Greetings
This option allows you to record the greetings that callers
hear when you are unavailable or out of the office. The
following submenu is available:
q Create or Review No Answer Greeting
This is the greeting that callers hear when you do not
answer the telephone. Example: "Hello, this is Fred
Smith. I am in the office today but unable to answer
your call right now. Please leave me a message and I
will return your call as soon as I can. Thank you."
w Create or Review Busy Greeting
This is the greeting that callers hear when you are in
the office but on the telephone. Example: "Hello,
this is Fred Smith. I am on the telephone right now.
Please leave me a message and I will return your call
as soon as I can. Thank you."
e Create/Review or Schedule Alternate Greeting
This is an alternate greeting that you may record. It
may also be activated from the Main Menu (option
5). After accepting your recorded greeting, you are
prompted to do the following:
o Enter the number of days to activate the alternate
greeting. Press 1 to activate the greeting for today
only, press 0 to cancel.
o Press 1 to accept the number of days you
entered, press 2 to re-enter, or press * to cancel.
o Press 1 to enable Call Blocking while your
alternate greeting is active, or press 2 to disable
Call Blocking.

16 Perfect Voice Pinnacle
User Guide

r Create or Review Name Recording
Your name recording should only contain your
spoken name, so after the tone, speak only your
name.
y Change Call Blocking
Change your Call Blocking setting. If Call Blocking
is enabled, callers who select your extension go
straight to your mailbox without ringing your
extension.
* Return to the Previous Menu
This option returns you to the Mailbox Options
Menu.
p Return to the Automated Attendant
Changing Personal Greetings
These are the greetings that callers hear when you are
unable to take a call or are out of the office. The "No
Answer Greeting" is what callers hear when you are in
the office but away from your desk. The "Busy
Greeting" is what callers hear when you are in the office
but on another line. The "Alternate" greeting is what
callers hear when you activate the alternate greeting from
the Record Menu or the Main Menu (option 5). Perfect
Voice Pinnacle plays the "Name Recording" to callers
before transferring them and over the intercom if you
enable Pre-Paging.

Perfect Voice Pinnacle 17
User Guide

Steps for Changing your Personal Greetings

Access your mailbox

Press 4 for Mailbox Options

Press 1 to Record Greetings

Press 1 to Record No-Answer Greeting
Press 2 to Record Busy Greeting
Press 3 to Record Alternate Greeting
Press 4 to Record Name

If greeting was pre-recorded, your recording plays*

Press 3 to Re-Record the Greeting

At the tone, Record the Greeting and Press #

Accept this greeting,

press 1,
Review, 2

Re-record, 3

Erase, 4

When satisfied, Press 1 to Accept

*If this greeting was not pre-recorded, wait for the tone.

18 Perfect Voice Pinnacle
User Guide

Mailbox Options: Notification, Call
Transfer and Distribution Lists
When you press 4 from the Main Menu, you are placed
in the Mailbox Options Menu.
w Change Notification
This option enables (or disables) notification for your
mailbox. When you receive a new message, Perfect Voice
Pinnacle can call you at your office extension, car phone,
home, or activate a voice, pulse, or numeric pager. Your
mailbox has 10 notification schedules.
e Call Transfer Options
Transfer options designate how the system operates when
handling your calls.
The following submenu is available:
q Change Call Blocking
Change your Call Blocking setting. If Call Blocking
is enabled, callers who select your extension go
straight to your mailbox without ringing your
extension.
e Change Pre-Paging
Change your Pre-Paging setting. If Pre-Paging is
enabled, your name recording is announced over the
office intercom before an incoming call is transferred
to your extension.
y Change Call Forwarding
Change your Call Forwarding setting. If enabled,
you are prompted to enter the extension number or
person to transfer calls to.
* Return to the Previous Menu
p Return to the Automated Attendant

Perfect Voice Pinnacle 19
User Guide
t Distribution List
This option allows you to create and maintain up to 10
distribution lists. A distribution list is a group (or list) of
Users to whom you commonly send or forward
messages. Each list has its own number and name. If
you send a message to a distribution list, each member of
the list receives a copy of the message.

The following submenu is available:
q Add a New List
Create a new distribution list.
o You are prompted to enter the number of the list
you wish to create. Valid list numbers are from 0
to 9.
o You are prompted to record the name of the list
at the tone.
o Press 1 to accept the name or 2 to re-record the
list name.
o Press 1 to add members to the list or 2 to
continue. If you press 1, you may add mailbox
extensions to the distribution list. You may
continually enter mailbox numbers by leaving a
short pause between entries.
o Press # when you are finished.
w Review List Name
This option plays back the names you have recorded
for your distribution lists.

20 Perfect Voice Pinnacle
User Guide

e Change an Existing List
After selecting this option, you are prompted to enter
the number of the list you wish to modify. You are
asked to confirm your selection and are then placed
in the following menu:
q Add Members to your List
This option allows you to add members to the
list.
w Listen to List Members
This option plays back the list members in
numerical order of their extensions.
e Change List Name
This option prompts you to record a new name
for this distribution list.
r Delete Members from your List
This option allows you to delete members from
the list.
* Return to the Previous Menu

r Delete an Existing List
You are prompted to enter the number of the
distribution list you wish to delete.
o Change Password
This option allows you to change your mailbox
password.
* Return to the Previous Menu
p Return to the Automated Attendant

Perfect Voice Pinnacle 21
User Guide

Changing Your Password
When you press 4 from the Main Menu, you are placed
in the Mailbox Options Menu. To change your mailbox
password, press 9.

Access your mailbox

Press 4

for Mailbox Options

Press 9 to Change Password

Enter new password, 1

Listen to password, 2
Remove password, 3

Press 1 to Enter a New Password

Enter Your New Password
(Your new password may be up to 8 numbers in

length and CANNOT begin with a zero. A zero
entry removes the password protection from your
mailbox.)

Re-enter Your New Password for
Confirmation and Press #

22 Perfect Voice Pinnacle
User Guide

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