User Guide
User
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User

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Contents

Introduction.....................................................................1
Getting Started................................................................3
Before You Begin ............................................................................3
Quick Setup - Tutorial for First-time Users .....................................3
What does Quick Setup do?..........................................................4
Accessing Your Mailbox ................................................5
Steps for Accessing Your Mailbox ..................................................6
Main Menu Options.........................................................6
Main Menu Options.........................................................7
Listening to Messages ...................................................9
Playing Messages...........................................................................10
Forwarding a Message .................................................11 User
Replying to a Message .................................................12 Guides
Send Message Menu ....................................................13 ?
Sending a New Message ..............................................14
Mailbox Options: Record Menu ...................................15
Changing Personal Greetings.........................................................16
Steps for Changing your Personal Greetings .................................17
Mailbox Options: Notification, Call Transfer and
Distribution Lists ..........................................................18
Changing Your Password ............................................21
User
Guides
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Perfect Voice Pinnacle 1
User Guide

Introduction
Think of Perfect Voice Pinnacle as your own personal receptionist ­ it
simplifies the way you handle your messages. Perfect Voice Pinnacle
gives you the power to:
Save or delete messages
Listen to message time and date and Caller ID (if applicable)
Forward a copy of or send a new message to either 1 person, several
people, or to a pre-set distribution list
Reply to messages
Block calls to your extension
Forward calls and/or messages to other extensions
Announce calls to your extension before they are transferred
Have up to 10 different distribution lists
Classify message as urgent or normal before sending
Control message playback (pause, rewind, fast-forward, and skip
messages)
Be notified of messages through a message light, beeper, or other
phone in your office, home, or car or email
User
Guides
Record personal greetings for your mailbox, including a No-
Answer, Busy, and Alternate Greeting
Schedule when Call Blocking, Notification, and Call Forwarding is ?
active for your mailbox
Create Single Digit Menus inside your mailbox from which callers
may access options
Access voice and email messages through your unified messaging
inbox
Synchronize your voice and email box with optional Unified
Messaging Synchronization. With Unified Messaging
Synchronization, when the message is deleted in the voice mailbox,
the corresponding message will be deleted in the email box. In
addition, when the message is deleted from the email box, the
corresponding voice mail message will be deleted. There are two
methods for implementing Unified Messaging Synchronization -
Polling (when email messages are stored on the server) and Read
Receipts (when email messages are stored on the User's hard drive).
Visually manage your messages with the optional Perfect View ­
Pinnacle's web-browser based interface. Perfect View requires
Microsoft Internet Explorer version 5.5 or above. From Perfect
View, you may move messages to other folders other than their
current folder, such as new, saved, or deleted. You may forward



2 Perfect Voice Pinnacle
User Guide

messages to distribution lists or other valid mailboxes. When you
forward a message to another user, a prefix including your name
prompt or mailbox number plays before the forwarded message.
Perfect View allows you to manage Call Blocking, Call Forwarding,
Alternate Greetings, Notification, Email Settings, Distribution Lists,
Single Digit Menus, and general settings such as Pre-Paging,
Directory Assistance, message playback order, and playing the time
and date stamp of messages.
To log into your mailbox using Perfect View:
o Open "Internet Explorer" and type the correct url in the
"Address" field (your System Administrator can give
you this information).
o Enter your mailbox number and password.

User
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Perfect Voice Pinnacle 3
User Guide

Getting Started
All Perfect Voice Pinnacle features are available with a telephone using
the telephone keypad (p - o, #, and *). If you are already
familiar with Perfect Voice Pinnacle, you may skip the voice prompts.
Before You Begin
To use the Perfect Voice Pinnacle system, you need the following
information from your System Administrator:
Internal extension to access the Perfect Voice Pinnacle system
Telephone number to access Perfect Voice Pinnacle from outside of
the office
Your mailbox number (this is normally the same number as your
extension)
Your mailbox password (the initial, default password is the same as
your mailbox number)
A list of other system Users
Quick Setup - Tutorial for First-time Users
User
Guides
The first time you access your mailbox, you may be placed in Quick
Setup. Quick Setup is a tutorial that guides you through the
initialization of your mailbox. Dial the Perfect Voice Pinnacle system, ?
press # and follow the instructions. The default password is the same
number as your mailbox.

NOTE: Listen to the prompts carefully. Depending on the
configuration of your system, you may not have to press # or enter your
password to access Quick Setup.



4 Perfect Voice Pinnacle
User Guide

What does Quick Setup do?
Depending on your system configuration, Quick Setup helps you
initialize your mailbox by directing you through the set-up of the
following:
The Password: Quick Setup guides you through the password
initialization process. The initial, default password is the same as
your mailbox number and must be changed to ensure privacy. Your
new password may be up to 8 digits.
Name Recording: Quick Setup guides you through the recording
of your name. Perfect Voice Pinnacle plays your name recording to
callers when transferring them to your extension. Perfect Voice
Pinnacle also plays your name recording over the intercom if Pre-
Paging is enabled.
No Answer Greeting: Quick Setup describes the no-answer
greeting and when it is played. You are asked to record your no-
answer greeting.
Busy Greeting: The busy greeting is played to callers when you
are on the telephone. You are asked to record your busy greeting.
List your name with Directory Assistance: This part of Quick
User
Guides
Setup helps you to create your listing with directory assistance.

You may also change your greetings at any time. Refer to "Changing
?
Personal Greetings" in this User Guide. You may also record an
alternate greeting to be played to callers when you activate it. See
"Mailbox Options: Record Menu," page 15.
Although Quick Setup is ideal for a first time User, you may use it at
any time to quickly change your mailbox setup by pressing 8 from the
Main Menu.


Perfect Voice Pinnacle 5
User Guide

Accessing Your Mailbox
Many of the features in Perfect Voice Pinnacle require you to access
your mailbox. Before you access your mailbox, you need the following
information:
Telephone Number for Perfect Voice Pinnacle - Your System
Administrator can give you the extension or number to call from
inside or outside your company.
Your Mailbox Number: This is the number that others dial to
reach you or leave you a message in your mailbox. Your System
Administrator should have already reserved a mailbox number for
you.
Your Password: Until you change it, your password is the same as
your mailbox number. The password controls access to your
mailbox. To keep your mailbox secure, you should change it to a
number that only you know.
User
Guides
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6 Perfect Voice Pinnacle
User Guide

Steps for Accessing Your Mailbox
Perform the following steps to access your mailbox.


Dial Perfect Voice Pinnacle
From inside: ___________________ From outside: ___________________


Press # when it answers.*


Enter your Mailbox Number.*
Enter your password.
User
The Main Menu plays.
Guides
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*You may not go through these steps if you call Perfect Voice Pinnacle
from inside your company and your telephone system offers voice
messaging integration.


Perfect Voice Pinnacle 7
User Guide

Main Menu Options
When you first access your mailbox, you are placed in the Main Menu
and you hear how many new and saved messages you have. From the
Main Menu, you may access the messages menu, send a new message,
access the Mailbox Options menu, activate your alternate greeting,
undelete messages, or perform quick setup.
To perform these options, press the appropriate DTMF "key" on your
telephone keypad. The following options are available from the Main
Menu:

Main Menu Option
DTMF
Page
Listen to New Messages
1
7
Listen to Saved Messages
2
7
Send new Message
3
13
Mailbox Options Menu
4
15
Set Alternate Greeting
5
8
User
Undelete Message
7
8
Guides
Quick Setup
8
8
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1 Listen to New Messages
This option sends you to the Message Menu and plays your new
messages. From the Message Menu, you may save or delete a
message, forward a copy of a message to another User (or list of
Users), reply to a message, listen to message time, date, and Caller
ID, rewind, pause, fast-forward, or skip a message. See
"Listening to Messages," page 9, for Message Menu options.
w Listen to Saved Messages
This option sends you to the Message Menu and plays your saved
messages. From the Message Menu, you may save or delete a
message, forward a copy of a message to another User (or list of
Users), reply to a message, listen to message time, date, and Caller
ID, rewind, pause, fast-forward, or skip a message. See "Listening
to Messages," page 9, for Message Menu options.
e Send a New Message
This option allows you to send a message to a User (or list of
Users). You may review and re-record or add to the message



8 Perfect Voice Pinnacle
User Guide

before sending it. You may also cancel the message that you
recorded. Messages may be classified as normal or urgent before
sending.
r Mailbox Options
This option sends you to the Mailbox Options Menu. From the
Mailbox Options Menu, you may record personal greetings, turn
notification on or off, access the Call Transfer Menu (which
allows you to set call blocking, pre-paging, and call forwarding),
access distribution lists, and change your mailbox password.
t Set Alternate Greeting
This option allows you to activate or de-activate your alternate
personal greeting. If turned on, your alternate greeting recording
plays.
u Undelete Message
This option allows you to un-delete a message that you previously
erased. The un-deleted message will be placed in your saved
messages.
User
Guides
i Quick Setup
This option allows you quickly set-up your mailbox, including
?
recording your mailbox greetings, name recording, setting your
password, and listing your name in directory assistance.


Perfect Voice Pinnacle 9
User Guide

Listening to Messages
When you press 1 to listen to new messages or 2 to listen to saved
messages from the Main Menu, you are placed in the Message Menu.
Perfect Voice Pinnacle will begin to play back your messages.
1 Save Message
Save the current message. The message will now be classified as
saved. To hear it again, you will need to press 2 to listen to saved
messages.
w Replay Message
Replay the current message.
e Hear Time and Date Stamp/Caller ID
This option plays the caller ID, and time and date of the message.
r Erase Message
Erase the current message.
User
Guides
t Forward Message
Forward a copy of the message to another User (or list of Users) ?
with a prefix.
y Reply to Message
This option allows you to reply to the message if another Perfect
Voice Pinnacle User sent the message.
u Rewind Message
If you press 7 while the message is playing, it rewinds that
message 5 seconds. If you press 7 again, it rewinds another 5
seconds. If you press 7 while in the saved messages and no
message is playing you are backed into the previous message 5
seconds.



10 Perfect Voice Pinnacle
User Guide

i Pause Message
This option works just like the pause control on a tape player.
Selecting this option while the message is playing suspends
playback until you press 8 again.
o Fast Forward Message
If you press 9 while the message is playing, it forwards that
message 5 seconds. If you press 9 again, it forwards another 5
seconds.
# Skip to Next Message
Skip this message and play the next message.
* Return to the Previous Menu
p Return to the Automated Attendant

User
Playing Messages
Guides
While playing your messages, you may use the 7, 8, and 9 keys on the
telephone keypad to rewind, fast-forward or pause your message. While
the message is playing, press the desired key.
?




u i


Rewind 5
Pause - press again
Fast-forward 5

seconds
o
to begin playing
seconds






Perfect Voice Pinnacle 11
User Guide

Forwarding a Message
A copy of a message may be forwarded to another User (or list of
Users). You may record a separate message (message prefix) that plays
just before the forwarded message.


Access your mailbox

Press q to listen to New Messages,

Press w to listen to Saved Messages


Listen to the Message

Press t to Forward the Message

User
Guides

Enter the Destination Mailbox
?


Record Prefix and Press #.
To send normal, press q
To send urgent, w
Review, e
Re-record, r
Continue recording, t
Cancel, *

When satisfied, press
q or w to
Forward the Message



12 Perfect Voice Pinnacle
User Guide

Replying to a Message
You may reply to a message that was sent by someone who has a
mailbox on the Perfect Voice Pinnacle system.




Access your mailbox



Press q to listen to New Messages,

Press w to listen to Saved Messages



Listen to the Message



Press y to Reply to the Message

User
Guides


Record Reply Message

and Press #.
?


To send normal, press q

To send urgent, w

Review, e
Re-record, r

Continue recording, t

Cancel, *


When satisfied, press q or w to

Send the Message


Perfect Voice Pinnacle 13
User Guide

Send Message Menu
To send a new message, press 3 from the Main Menu. You are
prompted to enter the destination mailbox and to record your message
at the tone.
q Send the Message Normal
Set the message for normal delivery
w Send the Message Urgent
Set the message for urgent delivery. Sending a message as Urgent
places your message in front of all other messages in the
destination User's mailbox.

e Review Message
Replay the message you have recorded.
r Re-record Message
This option allows you to re-record the message.
User
Guides
t Continue Recording
Continue recording, adding to the end of the current recording.
?
* Cancel Message
Cancel the message that you recorded.




14 Perfect Voice Pinnacle
User Guide

Sending a New Message
Messages may be classified as normal or urgent. You may send a
single message to multiple Users or to a distribution list.

Access your mailbox


Press e to Send a New Message

Send to User: Enter destination mailbox


Send to Multiple Users: Press # , enter destination

mailboxes and press # when finished.

Send to Distribution List: Press * followed by the

distribution list number

User
Guides

For Directory Assistance: Press p

?

Record Message & Press #.

To send normal, press q

To send urgent, w
Review, e

Re-record, r
Continue recording, t

Cancel, *

When satisfied with your recording, press q or
w to send.


Perfect Voice Pinnacle 15
User Guide

Mailbox Options: Record Menu
When you press 4 from the Main Menu, you are placed in the Mailbox
Options Menu. To access the Record Menu, press 1 to record greetings
and / or toggle call blocking.
q Record Greetings
This option allows you to record the greetings that callers hear
when you are unavailable or out of the office. The following
submenu is available:
q Create or Review No Answer Greeting
This is the greeting that callers hear when you do not answer
the telephone. Example: "Hello, this is Fred Smith. I am in
the office today but unable to answer your call right now.
Please leave me a message and I will return your call as soon
as I can. Thank you."
w Create or Review Busy Greeting
This is the greeting that callers hear when you are in the User
Guides
office but on the telephone. Example: "Hello, this is Fred
Smith. I am on the telephone right now. Please leave me a
message and I will return your call as soon as I can. Thank ?
you."
e Create/Review or Schedule Alternate Greeting
This is an alternate greeting that you may record. It may also
be activated from the Main Menu (option 5). After accepting
your recorded greeting, you are prompted to do the following:
o Enter the number of days to activate the alternate
greeting. Press 1 to activate the greeting for today only,
press 0 to cancel.
o Press 1 to accept the number of days you entered, press 2
to re-enter, or press * to cancel.
o Press 1 to enable Call Blocking while your alternate
greeting is active, or press 2 to disable
Call Blocking.
r Create or Review Name Recording
Your name recording should only contain your spoken name,
so after the tone, speak only your name.



16 Perfect Voice Pinnacle
User Guide

y Change Call Blocking
Change your Call Blocking setting. If Call Blocking is
enabled, callers who select your extension go straight to your
mailbox without ringing your extension.
* Return to the Previous Menu
This option returns you to the Mailbox Options Menu.
p Return to the Automated Attendant
Changing Personal Greetings
These are the greetings that callers hear when you are unable to take a
call or are out of the office. The "No Answer Greeting" is what callers
hear when you are in the office but away from your desk. The "Busy
Greeting" is what callers hear when you are in the office but on another
line. The "Alternate" greeting is what callers hear when you activate
the alternate greeting from the Record Menu or the Main Menu (option
5). Perfect Voice Pinnacle plays the "Name Recording" to callers
before transferring them and over the intercom if you enable Pre-
Paging.
User
Guides

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Perfect Voice Pinnacle 17
User Guide

Steps for Changing your Personal Greetings

Access your mailbox



Press r for Mailbox Options




Press q to Record Greetings



Press q to Record No-Answer Greeting

Press w to Record Busy Greeting

Press e to Record Alternate Greeting

Press r to Record Name

User

Guides
If greeting was pre-recorded, your recording plays*

?



Press e to Re-Record the Greeting



At the tone, Record the Greeting and Press #


Accept this

greeting, press q
Review, w
Re-record, e
Erase, r
When satisfied, Press q to Accept
*If this greeting was not pre-recorded, wait for the tone.



18 Perfect Voice Pinnacle
User Guide

Mailbox Options: Notification, Call
Transfer and Distribution Lists
When you press 4 from the Main Menu, you are placed in the Mailbox
Options Menu.
w Change Notification
This option enables (or disables) notification for your mailbox.
When you receive a new message, Perfect Voice Pinnacle can call
you at your office extension, car phone, home, or activate a voice,
pulse, or numeric pager. Your mailbox has 10 notification
schedules.
e Call Transfer Options
Transfer options designate how the system operates when
handling your calls.
The following submenu is available:
q Change Call Blocking
User
Change your Call Blocking setting. If Call Blocking is
Guides
enabled, callers who select your extension go straight to your
mailbox without ringing your extension.
?
e Change Pre-Paging
Change your Pre-Paging setting. If Pre-Paging is enabled,
your name recording is announced over the office intercom
before an incoming call is transferred to your extension.
y Change Call Forwarding
Change your Call Forwarding setting. If enabled, you are
prompted to enter the extension number or person to transfer
calls to.
* Return to the Previous Menu
p Return to the Automated Attendant


Perfect Voice Pinnacle 19
User Guide

t Distribution List
This option allows you to create and maintain up to 10 distribution
lists. A distribution list is a group (or list) of Users to whom you
commonly send or forward messages. Each list has its own
number and name. If you send a message to a distribution list,
each member of the list receives a copy of the message.

The following submenu is available:
q Add a New List
Create a new distribution list.
o You are prompted to enter the number of the list you
wish to create. Valid list numbers are from 0 to 9.
o You are prompted to record the name of the list at the
tone.
o Press 1 to accept the name or 2 to re-record the list
name.
o Press 1 to add members to the list or 2 to continue. If
you press 1, you may add mailbox extensions to the
User
distribution list. You may continually enter mailbox
Guides
numbers by leaving a short pause between entries.
o Press # when you are finished.
?
w Review List Name
This option plays back the names you have recorded for your
distribution lists.



20 Perfect Voice Pinnacle
User Guide

e Change an Existing List
After selecting this option, you are prompted to enter the
number of the list you wish to modify. You are asked to
confirm your selection and are then placed in the following
menu:
q Add Members to your List
This option allows you to add members to the list.
w Listen to List Members
This option plays back the list members in numerical
order of their extensions.
e Change List Name
This option prompts you to record a new name for this
distribution list.
r Delete Members from your List
This option allows you to delete members from the list.
* Return to the Previous Menu
User

Guides
r Delete an Existing List
You are prompted to enter the number of the distribution list
?
you wish to delete.
o Change Password
This option allows you to change your mailbox password.
* Return to the Previous Menu
p Return to the Automated Attendant



Perfect Voice Pinnacle 21
User Guide

Changing Your Password
When you press 4 from the Main Menu, you are placed in the Mailbox
Options Menu. To change your mailbox password, press 9.



Access your mailbox

Press r

for Mailbox Options


Press o to Change Password

Enter new password, q

Listen to password, w
Remove password, e
User

Guides


Press q to Enter a New Password
?



Enter Your New Password
(Your new password may be up to 8 numbers in

length and CANNOT begin with a zero. A zero
entry removes the password protection from your
mailbox.)


Re-enter Your New Password for

Confirmation and Press #







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User
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User
Guides
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430 Woodruff Road
Suite 300
Greenville, SC USA 29607
1-(864) 297-4401
www.teleco.com
PVPINUG
Revision 1.1



May, 2003

Document Outline