Glossary
This glossary defines frequently-used Stratagy voice processing system features and
functions.
Term
Definition
Busy Greeting
You can select your custom busy or the system busy greeting
for callers to hear when your telephone is busy. If you do not
record your custom busy greeting, the system busy greeting
automatically plays.
Call Record
In Stratagy systems with software Release 3.3 or higher, you
can record a live call into your mailbox from your Strata CTX
telephone.
Call Screening
Call Screening operates in on/off mode. When on, Stratagy
asks callers for their name and company. Without the caller's
knowledge, the system relays that information to you. You can
decide to receive the call, let the call forward to your mailbox, or
transfer the call to another extension with or without
announcement.
Caller
Someone who calls into the Stratagy system. A caller can
obtain information, leave a message for someone, and/or
provide information.
Called Party
The telephone user the caller reached. See "User."
Stratagy Custom User Guide 06/02
Glossary
Term
Definition
Directory
A caller enters digits corresponding to the first few letters of a
user's name and Stratagy plays the recorded name (and
optionally extension) that matches the entered digits. Stratagy
offers the caller the option of selecting the name and being
transferred or hearing the next name.
Do Not Disturb (DND)
Do Not Disturb operates in on/off mode. When on, Stratagy
automatically sends calls to your User ID (mailbox) without
ringing your telephone first.
DTMF
Dual Tone Multi-frequency.
Fax Messages
Fax messages sent to your mailbox. With the optional fax mail
feature, your mailbox can receive, store, and forward fax
messages along with voice messages. When you access your
mailbox, Stratagy tells you the number of fax messages in your
mailbox; and when you play the message, states the number of
pages received. You cannot listen to the actual fax information.
If you are calling from a fax machine, the fax can be transmitted
on the same telephone connection; otherwise, you can direct
the fax to a fax machine's number. The system redials the
designated fax number and transmits the document.
FIFO (First In, First Out)
Messages play in either FIFO or LIFO order. FIFO plays
messages from oldest to newest.
Future Delivery
With future delivery, you can arrange for your message to be
delivered at a specific time and date in the future. Once you
send the message, you can use the Play Messages--Future
Delivery Review option to review, continue to send, or delete
the message.
Guest User ID
Guest User IDs provide limited access to the Stratagy system
for temporary and project-oriented employees, such as
consultants and contractors. Guest users can only send
messages to their Host User ID and other guests of their Host
User ID.
LIFO (Last In, First Out)
Messages play in either LIFO or FIFO order. LIFO plays
messages from newest to oldest.
Mailbox (User ID)
See User ID.
Name Recording
Your name (and optionally, extension) recording is used for the
directory, system greeting, and User ID.
Stratagy Custom User Guide 06/02
Glossary
Term
Definition
New Message Queue
There are two message queues: new and saved. The new
message queue contains unheard and partially heard
messages. When playing new messages, urgent messages
always play first.
Personal Greetings
You may record up to seven personal greetings that are played
for callers when you are unavailable. Although only one
greeting can be in effect at any one time, you can switch
between the greetings by entering the greeting number, or pre-
schedule different greetings to play at a certain time and/or day.
Greetings can be reviewed or re-recorded. You can also select
the default system greeting.
Personal List
You can create/modify up to seven personal destination
(distribution) lists of User IDs and record a list comment for
identification. When sending messages, you can select a User
ID, personal list, system list, and/or the directory as the
destination.
Private Messages
You can mark a message "private," meaning the message
cannot be forwarded by the recipient to another user. The
recipient is told the message has the Private attribute set when
listening to his/her messages.
Return Receipt
When sending, forwarding, or replying to a message, you can
request a return receipt. Stratagy notifies you when and by
whom the message was received. The recipient is not notified
that receipt verification was requested and cannot circumvent
the procedure.
Saved Message Queue
There are two message queues: new and saved. The saved
message queue contains messages that you saved or that
were automatically saved by the system. Messages flagged to
be saved are moved to the saved message queue after you
have logged out of your mailbox.
Security Code
Each User ID in the system has a security code. You must enter
your security code to access your mailbox. The security code
ensures the privacy of your messages, personal greetings, etc.
System Administrator
The representative in your company responsible for configuring
the Stratagy system and your mailbox to suit you and your
companies needs.
Stratagy Custom User Guide 06/02
Glossary
Term
Definition
System Greeting
Pre-recorded greeting that adds your recorded name (and
extension, if required): "Please leave a message for (name)."
Can be used by any user on the Stratagy system. Based on
your selection, callers hear the system greeting or a personal
greeting.
System List
Destination (distribution) list of User IDs created and
maintained by the System Administrator. Any user on the
Stratagy system can use the list. When sending messages, you
can choose a User ID, personal list, system list, and/or the
directory as the destination.
Tone-dialing Telephone
DTMF push-button tone dialing telephone.
Urgent Messages
Messages are marked Urgent by the sender and by default, are
played first, followed by all other messages. The System
Administrator can set a notification record to use pager
notification exclusively whenever Urgent messages are
received.
User
Subscriber of the mailbox, also known as a mailbox user. A
user has access to one or more User IDs in the system by
knowing the security codes. Once a user accesses his/her User
ID, he/she can play back messages, delete those messages,
send them to other User IDs, etc.
User ID/User ID Mailboxes
Number for the mailbox user, also known as a voice mailbox.
A user mailbox records messages from callers. A user
periodically checks the mailbox for messages, etc., or a variety
of automatic notification methods can be employed. There is
generally one mailbox for each extension, although several
mailboxes can share a single extension when multiple users
share the same telephone line.
User Notification
Each User ID can have up to 10 notification records set by the
System Administrator to automatically call and notify you of
messages. You can enable/disable the notify method for each
of these records or change the notification telephone number.
Stratagy Custom User Guide 06/02
Glossary