Softkeys
S-10
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FEATURE DESCRIPTION
The Electra Elite IPK system provides softkeys on all display Electra Elite IPK (DTH), Dterm Series i
(DTR), Electra Elite (DTU), or Dterm Series E (DTP) Multiline Terminals. Currently Speed Dial Scrolling
Directories, and EliteMail Digital Voice Mail systems make extensive use of these keys to guide a station
user effortlessly through difficult-to-use feature operations.
ENHANCEMENT(S)
R4000 or higher is required to support Interactive Softkeys.
SYSTEM AVAILABILITY
Terminal Type:
DTU/DTP or DTH/DTR Multiline Terminal with LCD
Required Components:
None
OPERATING PROCEDURES
None
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INTERACTIVE SOFTKEYS (R4000 OR HIGHER)
Interactive Softkeys change state based on the following conditions of the Display Terminal.
H
On-Hook ­ Idle
H
Call Origination
H
Conversation Mode
H
Incoming Call State
On-Hook ­ Idle
Status
Page 1 Softkeys
Page 2 Softkeys
Idle
MIC
SYS.
STA
MORE
DND
CFA
CFB/NA
MORE
Call Origination
Status
Page 1 Softkeys
Page 2 Softkeys
ICM Calling
RING
VOICE
ICM Calling ­ Call
CBR
ACB
T.O.
MORE
V.O.
STEP
MORE
Waiting Tone
ICM Calling ­ Busy*
RECALL
ICM Calling ­ Voice Call
RING
VOICE
QVM
On Hold
ICM Calling ­ CWT
QVM
T.O.
V.O.
MORE
CBR
ACB
STEP
MORE
Call On Hold
ICM Calling ­ Busy Call
RECALL
On Hold*
AUTO-
CO Calling ­ Normal
RD
CO Calling ­ All Trunks
T.Q.
Busy
* Call Control does not allow any options in this state
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Conversation Mode
Status
Page 1 Softkeys
Page 2 Softkeys
Talking (ICM) Speaker
MIC
PARK
DND
Talking (ICM)
DND
MUTE
PARK
Handset/Headset
Talking (CO)
MIC
PARK
DND
Speaker - Outgoing
Talking (CO)
Handset/Headset -
MUTE
PARK
DND
Outgoing
Talking (CO)
MIC
PARK
I.D.
DND
Speaker - Incoming
Talking (CO)
Handset/Headset -
MUTE
PARK
I.D.
DND
Incoming
Incoming Call State
Status
Page 1 Softkeys
Page 2 Softkeys
Incoming (ICM) Voice
MIC
Call
Ringing (ICM)
MIC
Incoming (CO)
MIC
Day/Night Mode
Incoming (CO)
MIC
DIT/ANA/DID/TIE
System or Station Speed Dial
Status
Page 1 Softkeys
Page 2 Softkeys
System Speed dial
UP
DOWN
check
Station Speed dial
UP
DOWN
check

SYS or STA pressed in idle
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Definition for Each Interactive Softkey
Softkey
Definition
ACB
Automatic Callback
Auto-RD
Automatic Redial Set
CBR
Callback Request
CFA
Call Forward ­ All Set/Cancel
CFB/NA
Call Forward ­ Busy/No Answer Set/Cancel
DND
Do Not Disturb Set/Cancel
DOWN
Speed Dial Access (The order of rain)
I.D.
Caller I.D. Recall
MIC
Microphone Control
MORE
Next or Previous Page
MUTE
Mute Handset
PARK
Call Park ­ System
QVM
Quick Transfer to Voice Mail
RECALL
Recall Key
RING
Switch from Voice Announce to Ring
STA.
Station Speed Dial Access
STEP
Step Call
SYS.
System Speed Dial Access
T.O.
Tone Override
T.Q.
Trunk Queuing Set
UP
Speed Dial Access (The order of a rise)
V.O.
Voice Over Originate
VOICE
Switch from Ring to Voice Announce
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SERVICE CONDITIONS
General:
H
Scrolling Directories, Elite ACD Plus, and Voice Mail applications supported by the CTI/VP, FMS,
or VMS ETU currently use softkeys.
H
For more detailed operation for each Interactive Softkey, refer to Features and Specifications
Manual for the related feature.
Restrictions:
H
R4000 or higher is required to support the Interactive Softkeys.
H
Interactive Softkeys are not available when an ACD Plus or Q-Master Agent or Supervisor is
logged on.
RELATED FEATURES LIST
Feature
Feature Name
Number
A-19
Automatic Callback
A-24
Automatic Redial
C-4
Callback Request
C-5
Caller ID Indication (Analog Trunks)
C-7
Call Forward ­ All Call
C-8
Call Forward ­ Busy/No Answer
C-13
Call Monitoring
C-14
Call Park ­ System
C-19
Class of Service
D-15
Do Not Disturb (DND)
H-1
Handset Mute
I-5
Internal Voice/Tone Signaling
M-3
Microphone Control
Q-1
Quick Transfer to Voice Mail
R-1
Recall Key
S-11
Speed Dial ­ Station
S-13
Speed Dial ­ System
S-22
Step Call
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Feature
Feature Name
Number
T-5
Tone Override
T-6
Trunk Queuing
V-4
Voice Over Split
1-8-07
1-8-08
Order
Memory
Attendant
Station
and
System Data Name
Function
Block
Page-Line
Page-
Shortcut
Key
Line Key
¦
, Class of Service (Station) Feature Selection 2
1-8-08
4-3, 4-4,
+BTS
5-7, 6-5,
7-1,7-5
, When the system is at default this Memory Block must be programmed for the feature to be used.
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