Glossary
This glossary defines frequently-used Stratagy ES voice processing system features and
functions.
Term
Definition
Busy Greeting
You can select your custom busy or the system busy greeting for
callers to hear when your telephone is busy. If you do not record
your custom busy greeting, the system busy greeting
automatically plays.
Call Screening
Call Screening operates in On/Off mode. When On, Stratagy ES
asks callers for their name and company. Without the caller's
knowledge, the system relays that information to you. You can
decide to receive the call, let the call forward to your mailbox, or
transfer the call to another extension with or without
announcement.
Caller
Someone who calls into the Stratagy ES system. A caller can
obtain information, leave a message for someone, and/or
provide information.
Called Party
The telephone user the caller reached. See "User."
Directory
A caller enters digits corresponding to the first few letters of a
user's name and Stratagy ES plays the recorded name (and
optionally extension) that matches the entered digits. Stratagy
ES offers the caller the option of selecting the name and being
transferred or hearing the next name.
Stratagy ES Custom User Guide 01/03 Glossary
Term
Definition
Do Not Disturb
Do Not Disturb operates in On/Off mode. When On, Stratagy ES
automatically sends calls to your mailbox without ringing your
telephone first.
Fax Messages
Fax messages sent to your mailbox. With the optional fax mail
feature, your mailbox can receive, store, and forward fax
messages along with voice messages. When you access your
mailbox, Stratagy ES tells you the number of fax messages in
your mailbox; and when you play the message, states the
number of pages received. You cannot listen to the actual fax
information. If you are calling from a fax machine, the fax can be
transmitted on the same telephone connection; otherwise, you
can direct the fax to a fax machine's number. The system redials
the designated fax number and transmits the document.
FIFO (First In, First Out)
Messages play in either FIFO or LIFO order. FIFO plays
messages from oldest to newest.
Future Delivery
With future delivery, you can arrange for your message to be
delivered at a specific time and date in the future. Once you
send the message, you can use the Play Messages--Future
Delivery Review option to review, continue to send, or delete the
message.
Guest Mailbox
Guest mailboxes provide limited access to the Stratagy ES
system for temporary and project-oriented employees, such as
consultants and contractors. Guest users can only send and
receive messages to their Host mailbox and other guests of the
Host mailbox.
LIFO (Last In, First Out)
Messages play in either LIFO or FIFO order. LIFO plays
messages from newest to oldest.
Mailbox
A user mailbox records messages from callers. A user
periodically checks the mailbox for messages, etc., or a variety
of automatic notification methods can be employed. There is
generally one mailbox for each extension, although several
mailboxes can share a single extension when multiple users
share the same telephone line.
Name Recording
Your name (and optionally, extension) recording is used for the
directory, system greeting, and mailbox.
Stratagy ES Custom User Guide 01/03 Glossary
Term
Definition
New Message Folder
The new message folder contains unheard and partially heard
messages. When playing new messages, urgent messages
always play first.
Personal Folders
Mailboxes configured for multiple folders can create up to seven
personal folders for saving messages. The folders can only be
accessed by the mailbox user that created them.
Personal Greetings
You may record up to seven personal greetings which are
played for callers when you are unavailable. Although only one
greeting can be in effect at any one time, you can switch
between the greetings by entering the greeting number, or pre-
schedule different greetings to play at a certain time and/or day.
Greetings can be reviewed or re-recorded. You can also select
the default system greeting.
Personal Distribution List
A mailbox user can create/modify up to seven personal
destination (distribution) lists and list comments for identification.
When sending messages, you can select a mailbox number,
personal distribution list, system distribution list, and/or the
directory as the destination.
Private Messages
You can mark a message "private," meaning the message
cannot be forwarded by the recipient to another user. The
recipient is told the message has the Private attribute set when
listening to his/her messages.
Return Receipt
When sending, forwarding, or replying to a message, you can
request a return receipt. Stratagy ES notifies you when and by
whom the message was received. The recipient is not notified
that receipt verification was requested and cannot circumvent
the procedure.
Saved Message Folder
The saved message folder contains messages that you saved or
that were automatically saved by the system. Messages flagged
to be saved can be stored in the saved message folder.
Mailboxes configured for Personal folders have the option of
saving messages in a personal folder created by the mailbox
user.
Stratagy ES Custom User Guide 01/03 Glossary
Term
Definition
Security Code
Each mailbox in the system has a security code. You must enter
your security code to access your mailbox. The security code
ensures the privacy of your messages, personal greetings, etc.
System Administrator
The representative in your company responsible for configuring
the Stratagy ES system and your mailbox to suit you and your
companies needs.
System Greeting
Pre-recorded greeting that adds your recorded name: "Please
leave a message for (name)." Can be used by any user on the
Stratagy ES system. Based on your selection, callers hear the
system greeting or a personal greeting.
System Distribution List
System-wide destination (distribution) list the System
Administrator creates for Stratagy ES system users. When
sending messages, you can choose a mailbox number, personal
distribution list, system distribution list, and/or the directory as
the destination.
Toshiba Proprietary
Proprietary integration between Strata CTX phone system and
Integration
Stratagy ES voice mail. Provides a Soft Key Control of Voice
Mail feature that enables the user to perform many of the
standard functions using soft keys on the Strata 3000/2000-
series digital telephones.
Urgent Messages
Messages are stamped Urgent by the sender and by default, are
played first, followed by all other messages. The System
Administrator can set a notification record to use pager
notification exclusively whenever Urgent messages are
received.
User
Subscriber of the mailbox, also known as a mailbox user. A user
has access to one or more mailboxes in the system by knowing
the security codes. Once a user accesses his/her mailbox, he/
she can play back messages, delete those messages, send
them to other mailboxes, etc.
User Notification
Each mailbox can have notification records set by the System
Administrator to automatically call and notify you of your
messages. You can enable/disable the notify method for each of
these records or change the notification telephone number.
Stratagy ES Custom User Guide 01/03 Glossary