CONTACT-DK
General Product
Description
The Voice Processing Card For
Use Inside Teleco and Toshiba
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Digital Telephone Systems
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Contents
General Description ...........................................................................1
System Configurations and Upgrades .........................................................................1
Software Release History.............................................................................................2
The Market..........................................................................................3
Market Profile................................................................................................................3
Market Competition.......................................................................................................3
Market Advantages .......................................................................................................3
System Overview................................................................................5
Contact-DK System Configurations.............................................................................5
Contact-DK Upgrade Kits.............................................................................................5
Contact-DK Documentation.........................................................................................6
Contact-DK Graphical Manager ...................................................................................6
Contact-DK System Characteristics ...........................................................................6
Integration With DK Telephone Systems........................................8
Digital Back Plane Integration.......................................................................................8
Superior Operation .......................................................................................................9
Internal Modem .............................................................................................................9
Installation ....................................................................................... 10
Administration ................................................................................. 11
DTMF System Administration ....................................................................................11
Graphical Manager Administration Interface ..............................................................11
System Features ............................................................................. 12
Subscriber Access.....................................................................................................12
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Telephone Answering.................................................................................................12
Call Routing ................................................................................................................12
Reserved Mailbox Types ............................................................................................12
General Usage Mailbox Types....................................................................................13
System Greetings.......................................................................................................14
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Distribution Lists.........................................................................................................14
Notification Types .......................................................................................................15
Unlimited Message Length .........................................................................................15
Passcode Protected Mailboxes..................................................................................15
Message Qualifiers.....................................................................................................15
Automatic Message Removal ....................................................................................15
Date and Time Envelope............................................................................................15
Sender Identifications .................................................................................................15
Message Forwarding..................................................................................................16
Message Reply...........................................................................................................16
Immediate Disconnect Response..............................................................................16
Rewind / Hold / Fast Forward.....................................................................................16
Alphanumeric Name Dialing.......................................................................................16
On-The-Phone Notification.........................................................................................16
Feature Summary List .................................................................... 17
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General Description
General Description
Contact-DK is an integrated voice messaging and call routing system designed to work
with Teleco UST and Toshiba Strata® DK telephone systems. It provides a full
complement of voice messaging features. The features available include fully integrated
Voice Mail, Auto Attendant, FAX Finder, and Remote Administration.
· Voice Mail - This feature records a message when a station is busy or not
answered and provides advanced messaging functions.
· Auto Attendant - This feature automatically answers incoming calls and routes
the calls to a station set or mailbox extension.
· FAX Finder - The FAX Finder feature detects incoming FAX tone and routes
the call to the extension associated with the FAX machine, eliminating the need
for a dedicated outside line.
· Remote Administration - Contact-DK has a built-in modem that allows for
remote diagnostics and system administration that is available for use at all times.
Contact-DK is packaged entirely on a Printed Circuit Board (PCB) that resides in the
host KSU. The architecture of the system permits Contact-DK to be connected directly
to the DK system data bus. This enables Contact-DK connectivity without the traditional
analog interfaces necessary for other voice processing systems. This means that no
RSTU card is needed for Contact-DK. In addition, messages are stored using high quality
32 KB compression on a hard disk internal to the system.
System installation and initial configuration involves plugging in Contact-DK to an
available card slot in the DK system and establishing Contact-DK system parameters and
subscriber mailboxes. Contact-DK can be configured and maintained easily using any
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touch-tone telephone or the optional Graphical Manager administration and maintenance
software package.
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System Configurations and Upgrades
Contact-DK is packaged and available in several convenient sizes to meet the needs of
small business users. Starting at 2 ports with 27 hours of storage, other models are 4
ports with 27 hours, and 8 ports with 27 hours.
Contact-DK can be easily upgraded once installed at a client site. Depending on the
sizing involved, upgrades can be done remotely or through hardware modification by your
distributor.
Refer to page 5, Contact-DK Upgrade Kits, for further details. Call your distributor for
more information and pricing.
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1
Contact-DK
Software Release History
This General Product Description reflects software version 2.1. See the chart below for a
listing of all Contact-DK releases.
Software Version/
Release Number
Date Released
1.0
December, 1994
1.2
May, 1995
2.0
March, 1996
2.1
January, 1997
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General Description
The Market
Contact-DK is targeted to users of both new DK telephone systems and the large,
installed base of DK telephone systems.
Market Profile
The voice messaging market can be segmented into large and small business
environments. Due to the initial high costs associated with early voice messaging products,
most sales were to large business environments. As callers in smaller business and
individual callers to large business environments became familiar with voice messaging,
demand moved to the small business. Current requests for low cost voice messaging
products are growing rapidly in the small business environment. This market requirement
can be filled with Contact-DK, a full featured, low cost voice mail solution designed
specifically for small and medium business environments.
Market Competition
There are thousands of DK telephone systems in North America, many of which are
installed in small business environments. To acquire voice messaging capabilities, owners
of these systems have several choices:
· On-premise telephone answering machines
· Off-premise voice mail services offered by telephone companies & service
bureaus
· Off-premise answering services
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· On-premise attachable systems with generic analog interfaces
· Major telephone system upgrade
No other messaging system in the DK KSU market has better pricing and performance
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than Contact-DK.
Market Advantages
Contact-DK offers numerous market advantages over other voice messaging alternatives.
Some of the main advantages are summarized below.
4 User Friendly
Contact-DK's advanced technology provides tight and fast integration, allowing
callers to use the system and its many features easily. All messages are
automatically time and date stamped. Message waiting lights are turned on and off
instantly. Subscribers can get into their mailboxes immediately and with ease.
Contact-DK even has prompting menus to aid all new subscribers when setting up
their mailbox and user options.
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Contact-DK
4 Cost Effective
Contact-DK is a self-contained, complete messaging system that resides on a card
inside DK systems. The dealer and end user system costs are reduced because:
· No RSTU card is required; Contact-DK emulates the RSTU interface
· No cables or external wiring are needed
· No external modem is required; Contact-DK has a built-in internal modem
· Reduced on-site installation time due to simple design and setup requirements
· Priced below most conventional, external, stand-alone voice mail systems
4 Easy Installation & Simple Administration
Typically, voice mail systems have been complex and require an experienced
technician to install, configure, and maintain. This promotes both an "unfriendly" and
high cost image. The Contact-DK product is designed to be installed easily by an
authorized dealer. System configuration and administration can be performed easily by
the system administrator or servicing dealer through any touch-tone telephone or
optional Graphical Manager PC-based software program.
4 High Performance
Contact-DK brings powerful DSP technology to DK KSU owners. Contact-DK
turns your business telephone system into a professional, accurate, high quality and
efficient communications tool. Because Contact-DK is plug compatible with most
existing and installed Strata DK phone systems, users are not required to upgrade
their phone system, or purchase expensive new software releases or add-on line
cards.
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4 Excellent Reliability
Contact-DK was designed to deliver "appliance like" robustness and reliability, a
quality that customers have come to expect from their business telephone system and
associated peripherals. Contact-DK is built on a solid-state printed circuit board that
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uses state-of-the-art DSP telephony emulation technology. It has its own built-in
internal modem, allowing easy remote access. Contact-DK is fully capable of
providing reliable, ongoing customer service for your clients 24 hours per day, 7 days
per week.
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General Description
System Overview
Following is an overview of Contact-DK's configurations, options, and functional
characteristics.
Contact-DK System Configurations
4 2 Port 27 Hour
This configuration supports up to 2 simultaneous calls from incoming central office
lines or internal stations with a maximum of 27 hours of message storage divided
among the initialized system mailboxes.
4 4 Port 27 Hour
This configuration supports up to 4 simultaneous calls from incoming central office
lines or internal stations with a maximum of 27 hours of message storage divided
among the initialized system mailboxes.
4 8 Port 27 Hour
This configuration supports up to 8 simultaneous calls from incoming central office
lines or internal stations with a maximum of 27 hours of message storage divided
among the initialized system mailboxes.
Contact-DK Upgrade Kits
4 2 to 4 Port Upgrade Kit
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A remote software download via the built-in modem allows Contact-DK to be
upgraded and reconfigured from a 2 port system to a 4 port system. This upgrade will
not affect the existing system data such as mailbox parameters, messages and other
system information.
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4 6 to 8 Port Upgrade Kit
A remote software download via the built-in modem allows Contact-DK to be
upgraded from previously released 6 port systems, and reconfigured from a 6 port
system to an 8 port system. This upgrade will not affect the existing system data
such as mailbox parameters, messages and other system information.
4 4 Port to 8 Port Upgrade Kit
Increasing Contact-DK's port capabilities from 4 to 8 requires the addition of a
separate, snap-on daughter card that contains a second Digital Signal Processor
(DSP) chip. This field upgrade kit contains the necessary hardware. A remote
software download via the built-in modem completes the upgrade. This upgrade will
not affect the existing system data such as mailbox parameters, messages and other
system information.
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Contact-DK
Contact-DK Documentation
4 Installation Guide
The Installation Guide is written to the installer of Contact-DK. It describes all the
steps necessary to plug in the PCB and to program the telephone system for voice
mail. One manual is included with the original system purchase. Additional copies may
be ordered using the part number referenced above.
4 System Administration Manual
The System Administration Manual is written for the person responsible for the
administration of Contact-DK, i.e., adding mailboxes, establishing system greetings,
setting up message notification, etc. One manual is included with the original system
purchase. Additional copies may be ordered using the part number referenced above.
4 User Guide
The User Guide explains to the end user how to access Contact-DK and use it for
daily business needs, including how to retrieve and send messages, transfer callers to
a mailbox, and set up message notification. Ten user guides are included with the
original system purchase. Additional packages of 10 may be ordered using the part
number referenced above.
4 Wallet Card
The Wallet Card is a quick reference to the Contact-DK menu structure. It helps
users become more efficient with voice mail by allowing them to press the correct
phone keys ahead of the voice prompts. Ten wallet cards are included with the
original system purchase. Additional packages of 10 may be ordered using the part
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number referenced above.
Contact-DK Graphical Manager
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The Contact-DK Graphical Manager package moves administration from the telephone to
a non-dedicated PC, providing visibility, keyboard access, and added functions not
available in telephone administration. Graphical Manager's simple drop-down menus and
on-line help make it easy for anyone to operate.
Contact-DK System Characteristics
4 General
Contact-DK is based on DSP technology and consists of a single electronic PCB
assembly with an internal hard disk drive for message and system software storage.
The PCB provides processor control, telephone line interfaces, a real time
clock/calendar, a SCSI controller for the hard disk drive, and a built-in diagnostic test
capability.
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General Description
4 Physical
Physical characteristics or "formfactor" for Contact-DK are identical to that of
various DK KSU station and line cards.
· Dimensions:
5.5" x 7.5" x 1"
· Weight: 1 lb. (approximate)
Contact-DK operates entirely off of the DK data bus and draws power from the
telephone system power supply via the back plane. The system uses little power and
can share the same UPS (back-up power supply) that services the DK system.
Contact-DK additionally has a small lithium battery to preserve time and date
information in the event of a commercial power interruption. All other system
information is written on the hard disk and is unaffected by a power failure.
4 Environmental
· Operating Temperature: 32-90º F (0-35º C)
· Operating Humidity:
20% - 80%, non-condensing
4 Agency Compliance
FCC
Contact has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when Contact is operated in a
commercial environment.
Contact has been certified to FCC Part 68 requirements for telephone system
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equipment, Registration Number 3Y6USA-21691-KX-T.
Certified to ANSI/UL 1459, 2nd Edition, "Telephone Equipment".
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Industry Canada
This digital apparatus does not exceed the Class A limits for radio noise emissions
from a digital apparatus set out in the Radio Interference Regulations of Industry
Canada.
Contact has been certified to IC (Industry Canada) CS02 and CS03 requirements for
telephone system equipment.
Certified to CSA Standard C22.2, No. 225-M90, "Telecommunications Equipment".
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Contact-DK
Integration With DK Telephone
Systems
Contact-DK is designed specifically to work with Teleco UST and Toshiba Strata DK
telephone systems, providing for digital integration of the hardware and software used in
both systems. Integration refers to Contact-DK's ability to work "hand-in-hand" with the
DK telephone system to handle callers and messages both quickly and efficiently. The
implementation and operation of this integration is transparent to users of Contact-DK.
Below is a list of KSUs with which Contact-DK is compatible.
UST KSUs
Strata KSUs
UST 1016DK
Strata DK16
UST 1024DK*
Strata DK24*
UST 1040DK*
Strata DK40*
UST 1056DK*
Strata DK56*
UST 1096DK*
Strata DK96*
UST 1280DK
Strata DK280
UST 1024DK**
Strata DK16e**
UST 1424DK*
Strata 424*
* Fully compatible with Release 4 software. Call your distributor about
compatibility with older versions.
** When installing on these newer version systems, the system must be programmed
as a UST-1280DK/Strata 280DK.
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Digital Back Plane Integration
Contact-DK digitally integrates to the host system via the main "system data bus". This
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method provides the most tightly integrated solution available in the market today.
Contact-DK installs like an analog station card or RSTU Card to the host system.
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General Description
Superior Operation
The digital back plane communication passed between the DK system and Contact-DK
provides for the most comprehensive integration available. Voice messaging features can
make use of the call handling features provided by the specific DK KSU. Crisp auto
attendant transfers, message waiting notification, and immediate connection to completed
station calls are some examples of improved operation. The host system plays Music On
Hold, if provided.
Access to the digital information allows the DK voice messaging system to "see" all host
system activity. If configured as an auto attendant, it will quickly answer those lines. The
system will monitor multiple incoming calls to provide access to an operator or the
system's auto attendant. With a DSS configured, the system can monitor the night
transfer button and the station lamps to take advantage of the advanced busy indication.
Several company and alternate greetings are available. Contact-DK can accommodate
multiple companies sharing the host telephone system by greeting the caller with the
appropriate company greeting based on the number dialed, i.e., line on the host system.
Most installed telephone systems were designed without voice messaging in mind. Thus,
the message indication light on telephones could only be activated by an attendant. With
Contact-DK's digital integration, the system can send on/off message light indication
and/or internal station message waiting to telephones with or without an associated
mailbox.
. The appropriate station (extension) telephone models are required
in order for the system to support the message waiting light. A
message waiting LED is required per station.
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Internal Modem
Contact-DK has an internal modem for remote access and, therefore, requires no external
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modem or additional Central Office Line interfaces. This modem can be used to perform
diagnostics and remote administration.
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Contact-DK
Installation
A typical installation will involve an assessment of the current telephone and line
configurations, customer application requirements, initialization of regular and guest
mailboxes, system configuration for advanced features, and user training.
During initial system initialization, Contact-DK prompts the installer to enter the host
system model type and then self-configures to the appropriate DK system control unit and
software. Some self-configuration can be overridden by the installer should the proper
values not be detected during the initial configuration process.
After initial system installation, additional user training time may be necessary, depending
upon the number of customer applications, number of system users, and user familiarity
with voice mail systems.
Host telephone system programming is minimal.
. See the Contact-DK Installation Guide for further details.
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General Description
Administration
DTMF System Administration
The system is designed to provide a high level of service with a minimum of intervention.
Any person, including the dealer, who is given system administrator responsibilities can
perform System Administration functions.
System Administration involves three main areas of interest: initial system setup, tailoring
to customer applications, and routine maintenance. Initial configuration of system
parameters and mailboxes is accomplished via any local or remote touch-tone telephone
through voice directed prompting.
Custom applications involve the setup of call routing and other system features to support
and perform these business applications. No additional equipment is required.
Maintenance can be accomplished the same way or by using the optional Graphical
Manager.
. See the Contact-DK System Administration Manual for further
details.
Graphical Manager Administration Interface
Contact-DK Graphical Manager is an optional, yet highly recommended, PC-based
software program that moves administration from the telephone to a non-dedicated PC,
providing visibility, keyboard access, and added functions not available in telephone
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administration.
Graphical Manager includes a serial cable for local connection. Remote connection
requires an internal or external 2400 baud modem connected to the PC. No other
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hardware is required since Contact-DK includes a standard internal modem.
Graphical Manager's simple drop-down menus and on-line help make it easy for anyone
to operate. The voice processing card continues to answer your calls without interruption
while using CGM for system administration.
Most importantly, CGM allows you to access several system setup parameters and
administration procedures, such as: site information, view error log, and passcodes.
These special, expanded functions are not available through the regular telephone
administration mode.
In summary, Graphical Manager makes it easier for the servicing dealer or customer to
perform administration and maintenance on Contact-DK via a user-friendly, screen-based
program.
. See the Contact-DK Graphical Manager Manual for further details.
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Contact-DK
System Features
Contact-DK provides a full complement of voice messaging features.
Subscriber Access
Subscriber Access allows mailbox owners of the system to log in to their mailboxes.
Mailbox owners can retrieve messages left for them by other callers, send messages to
other subscribers, and change mailbox settings. Access to the system is available by
calling the Message Center Access Number in the host telephone system and entering a
passcode from an internal telephone or from outside the company by pressing [*] at the
system greeting.
Telephone Answering
Telephone Answering allows the Auto Attendant to pick up a call when there is no
answer at a station and prompts the caller to leave a message in a mailbox. After leaving
a message, the caller has the option of going back to the Call Routing feature for other
options.
Call Routing
Call Routing directs callers where they need to go (stations, transfer-only mailboxes,
information-only mailboxes, offsite telephone numbers, etc.). Transferring to an offsite
telephone number is optional and requires version 3.2 or above telephone system
software.
Reserved Mailbox Types
Contact-DK uses different types of mailboxes. The following mailboxes are reserved for
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system functions.
4 Operator - Mailbox 0
Mailbox 0 is reserved for the Operator. Callers will leave messages in this mailbox
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when:
· They do not know who to contact.
· They are calling from a rotary phone and cannot access menus or mailboxes
4 Name Dialing - Mailbox 9
Mailbox 9 is reserved for the personnel directory. Callers use it to reach a mailbox
owner by dialing the first two letters of their last name.
4 Administrative Functions - Mailboxes (9)90 through (9)97
4 Internal Modem Mailbox - (9)98
Contact has a built-in modem used for diagnostics and remote administration.
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General Description
4 System Administrator Mailbox (9)99
All system administration functions must be performed using mailbox (9)99. This
mailbox is not associated with a station and does not take messages. You can access
this mailbox from any touch-tone telephone.
General Usage Mailbox Types
Each general usage mailbox type has different characteristics and is used in a variety of
ways. These mailboxes normally correspond to a telephone's extension number.
4 Extension/Intercom Mailbox
An extension mailbox can be created for each subscriber on the DK system.
Extension mailboxes have numbers that correspond to the associated station, and are
used to transfer calls and take messages.
4 Message-Only Mailbox
A message-only mailbox takes messages and turns on the message light of the
associated station. Unlike an extension mailbox, the phone does not ring after the
caller enters the station number. Instead, Contact immediately asks the caller to leave
a message. Message-only mailboxes are for people in your organization who do not
have telephones or who are not in the office very often.
4 Transfer-Only Mailbox
A transfer-only mailbox is associated with a station but does not take messages.
When a caller dials this station and it is busy or unanswered, Contact returns the
caller to the company greeting. No message is taken. Transfer-only mailboxes are for
areas in your company where you need a telephone but don't want messages taken.
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4 Information-Only Mailbox
An information-only mailbox, also referred to as a bulletin board, is not associated
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with a specific station number and does not take messages. Instead, it plays
information to callers. The information could be anything your company would like
customers to have but doesn't necessarily need a person to say.
4 Single-Digit Mailboxes
Mailboxes 1-8 are referred to as single-digit mailboxes. A single-digit mailbox can be
any of the four types of general usage mailboxes. They are most effective when
referenced in the company greeting. The caller needs to enter only one number to
receive the information they want or to reach the most frequently dialed stations.
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Contact-DK
System Greetings
You can record a company greeting for Contact-DK to use when answering the
telephone. There are two types of greetings: a primary greeting set and an alternate
greeting set. Each of these sets has an open greeting, a closed greeting, and a temporary
greeting.
4 Primary and Alternate Greetings
The Primary greeting set contains the greetings recorded during the installation
process. You can record up to 8 alternate greeting sets (numbered 2 through 9), and
assign each set to a different Contact port. This feature provides flexibility. For
example, two or more businesses can share a single telephone system and Contact
unit, or a single business can have specialized greetings for 800 numbers. Assigning
alternate greeting sets to Contact ports is done through the 'System Parameters'
menu.
Greetings and the Day/Night Mode
Both the primary and alternate greeting sets have open, closed, and temporary
greetings. Selection of the proper greeting occurs as follows:
· If the system is set to Day mode, the auto attendant plays the open greeting to
callers.
· If the system is set to Night mode, the auto attendant plays the closed greeting to
callers.
· If the system does not use a night transfer button, the business hours specified
during installation of Contact dictate which greeting to play. Contact plays the
open greeting during open business hours and the closed greeting during closed
business hours.
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· If there is a conflict between the night transfer button and the system business
hours, the night transfer button dictates.
Temporary Greeting
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The temporary greeting overrides both the Night Transfer button and System
Business Hours and plays to all callers for the number of days you specify. This is
useful as a greeting during the holidays or during a vacation period where it would
only need to last a few days or weeks. A temporary greeting overrides both the open
and closed greetings.
Distribution Lists
Distribution lists can be accessed in the following three ways:
· Broadcast distribution will be available to every subscriber. This will give the
ability to send a message to every mailbox in the system. The number for this list
is 00.
· System Wide distribution lists will be available through the System Administrator.
System administrators will be able to define up to four (4) lists numbered 01 - 04.
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General Description
· Subscriber specific distribution lists will be controlled by the subscriber. Each
subscriber will have the ability to define five (5) lists numbered 05 - 09.
Notification Types
4 Message Waiting Indication
The telephone's message waiting lamp is illuminated when a subscriber receives a
new message.
4 External Notification
A subscriber can configure the system to call an outside number, a message pager, a
tone-only pager, or a digital pager when a message is recorded in the user mailbox.
When enabled, it can call for every message or only when the message is marked
urgent.
Unlimited Message Length
Messages are unlimited in length by default. However, the system administrator can limit
messages to any length.
Passcode Protected Mailboxes
All subscriber mailboxes are passcode protected. Users can set their own passcodes.
Message Qualifiers
Messages can be marked with any of the following qualifiers.
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· Urgent which can also trigger outside notification
· Private to prevent forwarding within the system
· Certified to automatically receive a message indicating that the recipient listened
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to the message.
Automatic Message Removal
The system automatically deletes messages after 15 days of inactivity. The number of
days to keep messages is configurable with Graphical Manager.
Date and Time Envelope
Each message includes a date and time packet which plays prior to the message content.
Sender Identifications
Indicates the internal subscriber who left a message in a mailbox.
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Contact-DK
Message Forwarding
Allows for messages received to be forwarded to other subscribers or distribution lists.
Message Reply
Subscribers can reply to messages received from other internal subscribers by dialing a
single key stroke.
Immediate Disconnect Response
The system receives all call status information from the telephone system, providing for
immediate disconnect notification. This frees up ports more quickly to be used by other
subscribers and outside callers.
Rewind / Hold / Fast Forward
A subscriber can skip forward, pause, and rewind messages using touch-tone commands.
Alphanumeric Name Dialing
When a caller does not know the extension of a subscriber, Alphanumeric Name Dialing
is available. The caller simply accesses the subscriber directory, and keys the touch-tone
digits representing the first two digits of the persons last or first name.
On-The-Phone Notification
As soon as a caller reaches a busy extension, the auto attendant informs them that the
person is on the phone and immediately places them into the appropriate mailbox.
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General Description
Feature Summary List
· Alphabetic directory with transfer to · Message waiting notification
desired destination
· Messages left by last name or
· Announcement of number of messages
extension
· Automated attendant
· New user tutorial
· Automatic configuration to host · Operator assistance always available
telephone system
· Pager notification
· Broadcast group
· Passcodes
· Built-in modem
· Personal greetings, permanent and
· Console interface via monitor and
temporary
keyboard (CGM)
· Primary or secondary greetings
· Customizable distribution lists
· Remote maintenance (CGM)
· Date and time stamp
· Single-digit call routing
· Day, night and holiday greetings
· Standard North American user
· Dial and call progress tone detection
interface keystrokes
· Direct connection to the back plane
· Subscriber directory screen access
· Directory listing
(CGM)
·
·
DSP-based technology
Superior voice quality
·
·
Enhanced digital integration
System maintenance via DTMF with
·
voice prompts
Fax detect and routing
·
·

System status summary (CGM)
Flexible call answering by line:
·
immediate, delayed, or never
System upgrades (CGM)
·
·
Graphical Manager (CGM), optional
Temporary greeting reverts to
PC-based software
permanent after user-specified period
·
of time
Console interface via monitor and
·
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keyboard
Touch-tone input provides information
·
to callers
Remote maintenance
·
·

Touch-tone installation
Subscriber directory screen access
·
·

Type ahead
System status summary
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·
·

Unlimited message length
System upgrades
·
·

250 mailboxes on UST 1280DK,
Immediate disconnect via D-tone
DK280, UST 1040DK, UST 1056DK,
recognition
·
DK56, UST 1096DK, UST 1424DK,
Immediate reply
DK96, DK16e, & newer version
· Incoming call priority over outdialing
1024DK
· Keypad shortcuts for power users
· 5 distribution lists per mailbox
· Message archival
· 8 bulletin board mailboxes
· Message cancellation
· 99 mailboxes on UST 1016DK, DK16,
· Message delivery
DK24, UST 1024DK (original version)
·
·
Message editing by outside callers
Variable-length passcodes
·
·
Message receipt verification
Voice mail
· Message redirection
· Message rewind, pause and fast
forward
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Contact-DK
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Contact-DK
TELECO, Incorporated Publication Information
Teleco, Inc. reserves the right, without prior notice, to revise this information publication for any
reason, including, but not limited to, utilization of new advances in the state of technical arts or to
simply change the design of this document.
Further, Teleco, Inc. also reserves the right without prior notice, to make such changes in
equipment design or components as engineering or manufacturing methods may warrant.
Warranty
Teleco, Inc., warrants that this voice processing equipment (except for fuses, lamps, and other
consumables) will, upon delivery by TELECO, INC. or an authorized TELECO, INC. dealer/reseller
to a retail customer in new condition, be free from defects in material and workmanship for twelve
(12) months after delivery. This warranty is void (a) if the equipment is used under other than
normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the
modification or alteration is expressly authorized by TELECO, INC., (c) if the equipment is subject
to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired by someone
other than TELECO, INC. or an authorized TELECO, INC. dealer/reseller, (e) if the equipment is
defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with
products not supplied by TELECO, INC. and which are not compatible or are of inferior quality,
design, or performance.
The sole obligation of TELECO, INC. under this warranty, or under any other legal obligation with
respect to the equipment, is the repair or replacement by TELECO, INC. or its authorized
dealer/reseller, with new or refurbished parts (at their option) of such defective or missing parts as
are causing the malfunction. If TELECO, INC. or one of its authorized dealers/resellers does not
replace or repair such parts, the retail customer's sole remedy will be a refund of the price charged
by TELECO, INC. to its dealers/resellers for such parts as are proven to be defective, and which are
returned to TELECO, INC. through one of its authorized dealers/resellers within the warranty period
and no later than thirty (30) days after such malfunction, whichever first occurs.
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Under no circumstances will the retail customer or any user or dealer or reseller or other person be
entitled to any direct, special, indirect, consequential, or exemplary damages, for breach of contract,
tort, or otherwise. Under no circumstances will any such person be entitled to any sum greater
than the purchase price paid for the item of equipment that is malfunctioning.
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To obtain service under this warranty, the retail customer must bring the malfunction of the
machine to the attention of one of TELECO, INC.'s authorized dealers/resellers within the twelve
(12) month period and no later than thirty (30) days after such malfunction, whichever first occurs.
Failure to bring the malfunction to the attention of an authorized TELECO, INC. dealer/reseller
within the prescribed time, results in the customer being not entitled to warranty service.
THERE ARE NO OTHER WARRANTIES FROM TELECO INCORPORATED
WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND
FITNESS FOR USE, ARE EXCLUDED.
No TELECO, INC. dealer/reseller and no person other than an officer of TELECO, INC.
may extend or modify this warranty. No such modification or extension is effective
unless it is in writing.
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General Description
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