NECK-007 Multiline Guide Cover 4/4/01 3:48 PM Page 4
Electra Elite
Multiline Telephone User Guide

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NECK-007 Multiline Guide Cover 4/4/01 3:48 PM Page 5
Electra Elite Telephones
9
9
7
6
6
1
1
10
10
11
2
2
5
5
3
3
4
4
8 Button Non Display
16 Button Display
9
7
6
9
2
1
6
1
10
10
11
8
2
5
5
3
3
4
4
8 Button Display
32 Button Non Display with 16 DSS/BLF One Touch Keys
9
9
2
7
6
6
1
1
10
10
11
8
2
5
5
3
4
3
4
16 Button Non Display
32 Button Display with 16 DSS/BLF One Touch Keys
1. Speaker
4. Microphone
8. One Touch Keys
2. Line Keys/Feature
5. Volume Control
9. Hookswitch
Access Keys
6. Large LED
10. Built-in Headset
3. Dialpad/Dedicated
Jack
Function Keys
7. Alphanumeric
Display
11. Softkeys

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NECK-007 Multiline Guide 4/4/01 3:55 PM Page 1
Table of Contents
PA G E S 2 & 3
General Information
Answering Calls
Placing Calls
PA G E S 4 & 5
Placing Calls (Continued)
Microphone Control
Speakerphone Calls
Group Listening
PA G E S 6 & 7
Holding Calls
Transferring Calls
Conference
Conference Bridge
Call Park - System
Station Busy/No Answer Options
PA G E S 8 & 9
Station Busy/No Answer Options (Continued)
CO/PBX Dialing Options
PA G E S 1 0 & 1 1
CO/PBX Dialing Options (Continued)
Call Pickup
Paging
Background Music
Call Forwarding
PA G E S 1 2 & 1 3
Call Forwarding (Continued)
Customized Message
Set Relocation
Station Outgoing Lockout
Account Code Entry
PA G E S 1 4 & 1 5
Account Code Forced/Verified
DISA Password
ACD/UCD
Volume Control
Programming
C H A R A C T E R E N T RY C O D E S A N D Q U I C K R E F E R E N C E G U I D E

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NECK-007 Multiline Guide 4/4/01 3:55 PM Page 2
General Information
The following should be considered when reviewing this User Guide:
® All operational instructions assume Prime Line Pickup is assigned to intercom
dial tone, Ringing Line Preference is assigned to all telephones, a Line and
Second Incoming Extension key has been assigned to all multiline telephones
and only a single tenant has been assigned in the system.
® All access codes listed are standard; some may vary based on system assignment.
® Access to many features is based on system assignments. Not all features may
be available from your telephone.
® Telephones equipped with displays will provide useful call processing
information such as digits dialed, recall indications, feature confirmation, etc.
L E D I N D I C AT I O N S
FUNCTION
LAMP STATUS
CO LINE KEYS:
Incoming Call
Rapid Flashing Red
Held Call - Your Telephone
Slow Flashing Green
Held Call - Other Telephone
Slow Flashing Red
Call in Progress
Your Telephone
Steady Green
Other Telephone
Steady Red
Hold Recall
Intermittent Flashing Green
LARGE LED:
Incoming CO/PBX, DIT or ANA Call
Rapid Flashing Green
Incoming Intercom, TIE Line or DID Call
Rapid Flashing Red
Message from Attendant
Slow Flashing Green
Voice Mail Message
Slow Flashing Red
Feature KEY:
DND Set
Intermittent Flashing Red
Call Forward Set
Intermittent Flashing Red
Callback Request
Slow Flashing Red
ICM LED:
Incoming Call
Flashing Red
Call in Progress
Steady Red
Held Call
Flashing Red Conf LED
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NECK-007 Multiline Guide 4/4/01 3:55 PM Page 3
Answering Calls
R I N G I N G C A L L S
® Lift handset.
® Converse.
NOTE: When assigned the Delayed Ringing feature, incoming calls will first ring at a primary station.
If the call is unanswered after a preprogrammed time interval, calls will also ring at the assigned
secondary station.
RINGING CALLS TO A SECOND INCOMING EXTENSION KEY
® Lift handset.
® Converse.
NOTE 1: A Second Incoming Extension key must be assigned to appear and ring.
NOTE 2: A Line key must be available to answer an incoming outside call.
V O I C E A N N O U N C E C A L L S
® Ensure MIC LED is lit.
® Adjust Speaker volume (w or v) as needed.
® Respond handsfree.
NOTE: The handset may be used at any time during the conversation.
C A M P - O N ( C A L L WA I T I N G )
Receive camp-on tone while on another call:
® Replace handset to disconnect present call.
OR Press Hold and press the Hookswitch to converse with second party.
C A L L A L E R T N O T I F I C AT I O N
With a call in progress:
® Receive Call Alert Notification.
® Press Hold, converse with second party.
NOTE 1: The second call may be placed on Hold if a Line appearance is assigned.
NOTE 2: Press flashing Line key or Conf key to return to the first call.
P lacing Calls
I N T E R N A L C A L L S
® Lift handset.
® Dial station number or 0 for the attendant.
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NECK-007 Multiline Guide 4/4/01 3:55 PM Page 4
OR Press Feature Access key or One Touch key programmed for Direct
Station Selection.
® Voice announce after tone burst or wait for ringing call to be answered.
NOTE 1: When calling a multiline telephone, dialing 1 after the station number will change ringing to
voice or voice to ringing.
NOTE 2: To directly access a personal voice mailbox, dial 7 after dialing the station number.
O U T S I D E C A L L S
® Lift handset.
® Dial trunk access code i.e. _9.
OR Press idle Outside Line key.
® Dial telephone number.
® Converse.
T R U N K Q U E U I N G
After dialing trunk access code or pressing a busy Line key and receiving trunk
busy indication:
® Dial Trunk Queue set code 78.
® Replace handset.
NOTE: When a line is available, your telephone will ring; lift handset and place call.
L A S T C O / P B X N U M B E R R E D I A L
® Lift handset.
® Press Redial.
® Dial Last Number Redial code *.
® Converse.
S TAT I O N / S Y S T E M S P E E D D I A L
® Lift handset.
® Press Redial and dial Speed Dial Memory location:
® Station Speed Dial
80~99
® System Speed Dial
00~79
OR Press Feature Access key or One Touch key programmed for
Station Speed Dial.
® Converse.
S C R O L L I N G S P E E D D I A L D I R E C T O R I E S
® Press Speed Dial Softkey.
® SYS
System Speed Dial.
® STA Station Speed Dial.
® Press UP/DOWN Softkeys to scroll through all entries.
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NECK-007 Multiline Guide 4/4/01 3:55 PM Page 5
OR ® Use the dialpad to enter the first letter of the desired entry then dial *.
® Press UP/DOWN Softkeys to scroll.
® Lift handset or press Speaker or press an idle Outside Line key to place
call to displayed entry.
OR Press Feature or Exit or wait 10 seconds to cancel.
NOTE: For example, when using the dialpad to search the directory for the name "Ann", dial the number
2 on the dialpad followed by the *. To search for "Bob", dial the number 2 twice and then *. To
search for "Carol", dial the number 2 three times and then *. To search for "Dan", dial the
number 3 followed by *.
Microphone Control
® Press Feature.
® Dial MIC On/Off code 1.
NOTE 1: Lit MIC LED indicates MIC on.
NOTE 2: MIC ON/OFF key may be assigned to a Feature Access key or One Touch key.
Speakerphone Calls
® Press Speaker; LED lights.
® Ensure MIC LED is lit.
® Place internal or outside call.
® Converse.
® Press Speaker to disconnect call.
NOTE: The handset may be used at any time during the conversation. To resume handsfree operation or to
monitor a call, press Speaker (LED lights) and replace handset.
Group Listening
With a call in progress via the handset/headset:
® Press Speaker; LED lights.
® Converse. Conversation is heard over the speaker and handset/headset. Only the
handset/headset may be used to respond.
® Press Speaker to cancel Group Listening mode.
NOTE: When switching from Group Listening mode to Speakerphone mode, it is recommended that the
Microphone be turned off.
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NECK-007 Multiline Guide 4/4/01 3:55 PM Page 6
Holding Calls
NON-EXCLUSIVE HOLD
EXCLUSIVE HOLD
With a call in progress:
With a call in progress:
® Press Hold.
® Press Feature.
® Press Hold.
NOTE 1: To retrieve a held call, press the flashing Line key or Conf key (internal calls).
NOTE 2: Calls on Non-Exclusive Hold can be retrieved from any multiline telephone with the held line
appearance.
NOTE 3: After a preprogrammed time, the held call will recall to the originating station. Once in a recall
condition, Exclusively Held calls can be retrieved from any station with the held line appearance.
Transferring Calls
USING MANUAL DIAL
USING DIRECT STATION
SELECTION (DSS)
With a call in progress:
®
With a call in progress:
Press Transfer.
®
® Press Transfer.
Dial station number.
®
® Press programmed DSS.
Announce call (optional).
®
® Announce call (optional).
Replace handset.
® Replace handset.
NOTE 1: If the called station is busy, replace handset to initiate a camp-on. Unanswered camp-ons and
unscreened transfers will recall to the attendant telephone. After answering the recall, pressing
Feature 86 will transfer the call to the personal voice mailbox of the station number dialed.
NOTE 2: To return to the original party, press flashing Line key or Conf key.
NOTE 3: A Feature Access key or One Touch key may be assigned for DSS.
NOTE 4: To transfer a call directly to a personal voice mailbox, dial 7 after dialing the station number.
Conference
With a call in progress:
® Press Conf.
® Place second call (internal or external).
® Announce conference.
® Press Conf to establish conference.
NOTE 1: Repeat above procedure to add an additional party (maximum 2 outside or 3 internal parties).
NOTE 2: An unsupervised conference may be established by pressing the Conf key again, after the
conference has been established. The parties may continue to converse in private. Press the
flashing Conf key to return to the conversation. This feature is available if programmed
in your system by your system administrator.
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NECK-007 Multiline Guide 4/4/01 3:55 PM Page 7
Conference Bridge
® Call a Conference Bridge extension.
® When the voice prompt is heard, enter the password and press #.
® Start the conference call.
Start a conference call from an an off premise location:
® Call a line that is directed to the Conference Bridge.
® When the voice prompt is heard, enter the password and press #.
® Start the conference call.
Start a conference call from an incoming CO call using an Automated Attendant:
® Call an outside line that is answered by an Automated Attendant.
® Dial the extension of the Conference Bridge.
® When the voice prompt is heard, enter the password and press #.
® Start the conference call.
Start a conference call from an incoming CO call using an Attendant:
® Call the attendant, and ask to be transferred to a Conference Bridge extension.
® Wait until the transfer is complete.
® When the voice prompt is heard, enter the password and press #.
® Start the conference call.
NOTE: Default passwords: Conference #1= 0001. Conference #2= 0002.
Call Park - System
SET
RETRIEVE
With a call in progress:
From any station:
® Press Transfer.
® Lift handset.
® Dial Call Park Set code 4 *.
® Dial Call Park Retrieval code 4 #.
® Dial Call Park location 0~9.
® Dial Call Park location 0~9.
® Replace handset.
® Converse.
NOTE: If the dialed Call Park location is busy, dial another Call Park location (0~9).
Station Busy/No Answer Options
A U T O M AT I C C A L L B A C K
SET
ANSWER
When calling a busy multiline telephone:
When both telephones are idle
originating telephone rings:
® Dial Automatic Callback code 0.
® Lift handset.
® Replace handset.
® Call is placed automatically.
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NECK-007 Multiline Guide 4/4/01 3:55 PM Page 8
C A L L B A C K R E Q U E S T
SET
ANSWER
When calling a busy or unanswered
Receive display and/or Feature
multiline telephone:
LED message indication:
® Dial Callback Request code #.
® Lift handset.
® Replace handset.
® Dial #: request originator is
automatically called.
® Repeat above procedure to respond
to additional messages.
NOTE: Callback messages are automatically cancelled once the originating station is called.
T O N E O V E R R I D E
SET
ANSWER
When calling a busy multiline telephone:
With a call in progress:
® Dial Tone Override code * to send tone.
® Receive tone override signal.*
® Wait for signalled party to answer.
® Press Hold.
® Converse with second party.
* If handsfree, a visual indication only (*) will be provided on the telephone's display.
NOTE: An Override Tone will be sent each time * is pressed.
S T E P C A L L
When calling a busy telephone:
® Dial 2 to advance to the next station number in that 10's group.
V O I C E O V E R
ORIGINATE
WHISPER PAGE
When calling a busy telephone:
With a call in progress:
® Dial Voice Over code 6.
® Receive Voice Over announcement.
® Announce message.
® Press Feature.
ANSWER
® Dial 65.
With a call in progress:
® Converse with Voice Over originator
® Receive Voice Over announcement.
while monitoring first call.
®
®
Press Hold.
Press Feature.
®
®
Converse with Voice Over originator.
Dial 65.
®
®
Press Answer key to alternate
Converse with first caller while
between parties.
monitoring Voice Over originator.
NOTE: The Whisper Page Access Code may be assigned to a Feature Access key or One Touch key.
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NECK-007 Multiline Guide 4/4/01 3:55 PM Page 9
CO/PBX Dialing Options
S AV E & R E P E AT
SAVE
REPEAT
With an originating outside call in progress:
® Lift handset.
® Press Feature.
® Press Redial.
® Dial _9; called number is stored.
® Dial #; call is placed.
® Replace handset.
S T O R E & R E P E AT
STORE
REPEAT
With an outside call in progress:
® Lift handset.
® Press Feature.
® Press Redial.
® Dial 7.
® Dial #; call is placed.
® Dial number to be stored.
® Press Feature.
® Complete conversation and replace handset.
NOTE: Store & Repeat and Save & Repeat features cannot be used simultaneously.
A U T O M AT I C R E D I A L
After originating a busy or unanswered outside call:
® Press Speaker or replace handset.
® Press Feature.
® Press Redial.
® Call is repeatedly dialed until answered, cancelled or the maximum number of
redial attempts is reached.
® Lift handset when the called party answers.
NOTE 1: Press Speaker to cancel Automatic Redial.
NOTE 2: System programming determines waiting time and number of redial attempts.
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C A L L E R I D
ANSWER
PLACING CALLER ID CALLS
Receive incoming ringing or
® Press Scroll repeatedly until
transferred outside call:
desired number is displayed.
® Review telephone display for
® Lift handset to automatically dial
calling party's name or number.
displayed number.
® Answer call accordingly.
® Converse.
NOTE 1: Caller ID will be displayed even when station is busy or in DND mode, allowing the user to
identify the incoming call.
NOTE 2: On a per station basis, the last 10 calls answered with Caller ID information are stored and are
accessible with the Scroll key.
NOTE 3: Press lit Line key to review calling party's name or number while the call is in progress.
Call Pickup
CALL PICKUP SYSTEM
CALL PICKUP DIRECT
Upon hearing ringing at another telephone:
Upon hearing ringing or voice
®
announcement at another
Lift handset.
telephone:
® Dial Call Pickup code:
® Lift handset.
® All Calls
68
® Dial Call Pickup Direct code 67.
® CO/PBX Line
6 *
® Dial station number of the
® Night Call Pickup 69
telephone to be answered.
® Converse.
® Converse.
Paging
® Lift handset.
®
INTERNAL
EXTERNAL
Dial Paging code:
® All Zones
51
® All int. & ext. 59
® Zone A
52
® All Zones
55
® Zone B
53
® Zone A
56
® Zone C
54
® Zone B
57
® Zone C
58
® Page.
® Wait for Meet-Me Answer or replace handset.
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NECK-007 Multiline Guide 4/4/01 3:55 PM Page 11
M E E T- M E A N S W E R
® Lift handset.
® Dial Meet-Me Answer code:
® Internal page
5 *
® External page
5 #
® Converse.
Background Music
SET/CANCEL
® Press Feature.
® Dial BGM On/Off code 26.
NOTE: A BGM key may be assigned in system programming to set/cancel the Background Music feature.
Call Forwarding
A L L C A L L S ( C F / A ) / D O N O T D I S T U R B ( D N D )
SET
CANCEL
® Press Feature.
® Press Feature.
® Dial Call Forward All/DND set code 60.
® Dial Call Forward All/DND
®
cancel code 69.
Select operation:
®
® Press Feature.
DND: Press Feature.
® Call Forward All: Dial destination
station number or voice mail or trunk
access code and outside number and
press Feature.
NOTE 1: The Feature LED will flash intermittently when your telephone is in Call Forward/DND.
NOTE 2: While set, Call Forward All will override Call Forward Busy/No Answer setting.
NOTE 3: If Call Forward All and Do Not Disturb are both set, the feature set last is activated.
NOTE 4: A CFA/DND key may be assigned in system programming to set/cancel this feature. When
setting Call Forward All, a destination station must be entered. A lit LED indicates that
Call Forward All/Do Not Disturb is set.
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NECK-007 Multiline Guide 4/4/01 3:55 PM Page 12
C A L L F O R WA R D B U S Y / N O A N S W E R ( B / N A )
SET
CANCEL
® Press Speaker.
® Press Speaker.
® Dial Call Forward B/NA set
® Dial Call Forward cancel code 44.
code 43.
® Press Speaker.
® Dial destination station number or
voice mail or trunk access code and
outside number.
® Press Speaker.
NOTE 1: The Feature LED will flash intermittently when your telephone is in Call Forward.
NOTE 2: While set, Call Forward All will override Call Forward Busy/No Answer setting.
NOTE 3: A CF B/NA key may be assigned in system programming to set/cancel this feature. When setting
Call Forward Busy/No Answer a destination station must be entered. A lit LED may indicate
that CF B/NA is set.
Customized Message
From a display telephone:
® Press Feature.
® Dial Customized Message code 70.
® Dial * to scroll through messages.
® Dial # to select message.
® Dial return date and time if required (Month/Day, Hour/Minute, using 4-digit
24 hour clock).
® Press Feature.
NOTE: You must place your telephone in Do Not Disturb; other display telephones will receive your
message upon calling your station.
Set Relocation
® Ask Attendant to turn on Set Relocation Mode.
® From the new location, press Speaker, LED lights.
® Dial Set Relocation code ___.
® Dial your station number.
® Dial Station Password (same as the Station Lockout (Password) code).
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NECK-007 Multiline Guide 4/4/01 3:55 PM Page 13
® Hear confirmation tone and press Speaker.
® Inform Attendant your relocation is complete and request that the Attendant
turn Set Relocation Mode off.
Station Outgoing Lockout
C H A N G I N G L O C K O U T ( PA S S W O R D ) C O D E
® Press Speaker.
® Dial Lockout (Password) Change access code ___.
® Dial current Lockout (Password) code.
® Dial new Lockout (Password) code.
® Press Speaker.
NOTE 1: By default, Lockout (Password) code is set at 0000000000 (10 zeros).
NOTE 2: When Lockout (Password) code is set for the first time, station is automatically restricted.
NOTE 3: Lockout (Password) code may be a maximum of 10 digits. If the new Lockout (Password) code is
less than 10 digits, press the Speaker to enter.
NOTE 4: When set, Station Outgoing Lockout restricts all outgoing calls.
S E T / C A N C E L S TAT I O N O U T G O I N G L O C K O U T
® Press Speaker.
® Dial Station Lockout.
® Set code
___
® Cancel code
___
® Dial Lockout (Password) code.
® Press Speaker.
Account Code Entry
With an outside call in progress:
With an outside call on hold:
® Press Feature.
® Dial Account Code Entry Code ____.
® Dial 66.
® Dial Account Code (16 digits maximum).
® Dial Account Code (16 digits maximum).
® Retrieve held call.
® Press Feature.
NOTE 1: The outside party will not hear digits being dialed.
NOTE 2: The Account Code Entry Code may be assigned to a Feature Access key or One Touch key.
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NECK-007 Multiline Guide 4/4/01 3:55 PM Page 14
Account Code Forced/Verified
To place an outside call:
® Lift handset.
® Dial Forced Account access code ____.
® Dial Forced Account Code ____ (up to 13 digits).
® Dial trunk access code i.e. _9 and outside number.
NOTE: When calling from a station that is assigned the Account Code Force/Verified feature, outgoing
calls will only be processed after the dialed Account Code is verified.
DISA Password
S E T T I N G Y O U R D I S A PA S S W O R D
® Lift handset.
® Dial DISA Password set access code ___.
® Dial your DISA ID code ___.
® Dial your current DISA password. (Same as Station Lockout (Password) code).
® Dial your new DISA password.
® Replace handset.
NOTE 1: Password may be a maximum of 10 digits. If the new password is less than 10 digits, replace
the handset to enter.
NOTE 2: It is recommended that your DISA password be 10 digits and be changed frequently to prevent
unauthorized use.
ACD/UCD
L O G O N
L O G O F F
® Press Speaker.
® Press Speaker.
® Dial access code ___.
® Dial access code ___.
® Dial 1.
® Dial 2.
® Press Speaker.
® Press Speaker.
NOTE 1: A LOG key may be assigned in system programming to Log On/Off from the ACD/UCD group.
A lit LED may indicate that the station is logged-on.
NOTE 2: With Elite ACD Plus, these procedures are done using softkey functions.
Refer to your Elite ACD Plus User Guide for more details.
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NECK-007 Multiline Guide 4/4/01 3:55 PM Page 15
B R E A K M O D E
SET
CANCEL
® Press Speaker.
® Press Speaker.
® Dial 40.
® Dial 42.
® Press Speaker.
® Press Speaker.
NOTE 1: Break Mode is only available while an agent is logged-on.
NOTE 2: A Break key may be assigned in system programming to set/cancel Break Mode. A lit LED
indicates that the station is in Break Mode.
A N S W E R I N G A C A L L U S I N G A H E A D S E T
® Press Headset to answer.
® Converse.
® Press Headset to hang up.
Volume Control
O F F - H O O K R I N G I N G V O L U M E
® Lift handset.
® Dial 60.
R I N G I N G V O L U M E
® Dial Off-Hook Ringing Volume
® Press Speaker.
code 1.
® Dial 60.
® Press w or v to set level.
® Dial Ringing Volume code 1.
® Replace handset.
® Press w or v to set level.
NOTE 1: Press w or v during audible telephone activity to
® Press Speaker.
adjust handset or speaker volume.
NOTE 2: When the telephone is idle, w or v is used to adjust display contrast.
Programming
R E S E T T I N G F E AT U R E L E D
® Press Feature.
® Dial 99.
® Press Feature.
NOTE: Resetting the Feature LED will cancel Call Forward All Calls, Do Not Disturb and Callback
Request settings.
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NECK-007 Multiline Guide 4/4/01 3:55 PM Page 16
S TAT I O N S P E E D D I A L ­ D I A L A C C E S S
® Press Feature.
® Press Redial.
® Dial Speed Dial Memory location 80~99.
® Dial trunk access code i.e. _9 (if necessary).
® Dial telephone number to be stored (24 digits maximum).
® Press Hold (if entering name) and dial name of party (13 letters maximum).
® Press Feature.
NOTE 1: Press Redial to insert a pause or Recall to store a hookflash.
NOTE 2: Refer to Character Entry Codes or use the dial pad on the telephone when entering
the name of party.
F E AT U R E A C C E S S K E Y S
STATION SPEED DIAL
DSS/BLF (STATIONS) AND
(OUTSIDE NUMBERS)
FEATURE ACCESS
® Press Feature.
® Press Feature.
® Press Redial.
® Press Redial.
® Press Feature Access key to be
® Press Feature Access key to be
programmed.
programmed.
® Dial 0.
® Dial 1 and station number to be
® Dial trunk access code i.e.
stored.
_
9
(if necessary).
OR Dial feature access code to be stored
® Dial telephone number to be stored
as indicated in the Quick Entry
Guide.
(16 digits maximum).
®
®
Press Feature.
Press Feature.
NOTE 1: Press Redial to insert a pause and Recall to insert a hookflash.
NOTE 2: Busy Lamp Field status indication will be provided on keys programmed for DSS.
O N E T O U C H K E Y S
STATION SPEED DIAL
DSS/BLF (STATIONS) AND
(OUTSIDE NUMBERS)
FEATURE ACCESS
® Press Feature.
® Press Feature.
® Press Redial.
® Press Redial.
® Press One Touch key to be programmed.
® Press One Touch key to be
® Dial 0.
programmed.
®
®
Dial trunk access code i.e.
Dial 1 and station number
_
9 (if necessary).
to be stored.
® Dial telephone number to be stored
OR Dial feature access code to be
(16 digits maximum).
stored as indicated in the
® Press Feature.
Quick Entry Guide.
® Press Feature.
NOTE 1: Press Redial to insert a pause and Recall to insert a hookflash.
NOTE 2: Busy Lamp Field status indication will be provided on keys programmed for DSS.
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Quick Entry Guide
FOR PROGRAMMING FEATURE ACCESS KEYS AND ONE TOUCH KEYS
FEATURE
PRESS
Microphone On/Off
# ® 1 ® Feature
Call Forward All Set
# ® 60 ® Dial Destination ® Answer ®
Feature ® Feature
Do Not Disturb - Set
# ® 60 ® Answer ® Feature ® Feature
Call Forward All/DND - Cancel
# ® 69 ® Answer ® Feature ® Feature
Save & Repeat - Set
# ® 9 ® Feature
Store & Repeat - Set
# ® 7 ® Feature
Whisper Page
# ® 65 ® Feature
Quick Transfer to Voice Mail
# ® 86 ® Feature
Background Music
# ® 26 ® Feature
Voice Over Originate
# ® Answer ® Feature ® 6 ® Feature
Call Forward Busy/No Answer - Set
1 ® 43 ® Dial Destination ® Answer ®
Speaker ® Feature
Internal Paging All Zone
1 ® 51 ® Feature
Internal Paging Meet-Me
1 ® 5* ® Feature
External Paging All Zone
1 ® 55 ® Feature
External Paging Meet-Me
1 ® 5# ® Feature
Call Pickup All Calls
1 ® 68 ® Feature
Call Pickup Direct
1 ® 67 ® Feature
NOTE 1: When pressed, the Answer key will not appear in the display. This is normal operation.
NOTE 2: Other features may be programmed in addition to those listed above. Refer to the EliteMail User
Guide for features related to Voice Mail.
C H A R A C T E R E N T R Y
To add a name to each speed dial entry, use the Character Entry Code table
OR press the dial pad number corresponding to the alpha character
desired. (Six characters maximum)
i.e 2=A,B,C,a,b,c, or 2 3=D,E,F,d,e,f, or 3 4=G,H,I,g,h,i, or 4
For the name BOB Press: 2-2-6-6-6-2-2.

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NECK-007 Multiline Guide Cover 4/4/01 3:48 PM Page 7
C H A R A C T E R E N T R Y C O D E S
CHARACTER
CODE
CHARACTER
CODE
CHARACTER
CODE
Blank
032
@
064
\
096
!
033
A
065
a
097
||
034
B
066
b
098
#
035
C
067
c
099
$
036
D
068
d
100
%
037
E
069
e
101
&
038
F
070
f
102
`
039
G
071
g
103
(
040
H
072
h
104
)
041
I
073
i
105
*
042
J
074
j
106
+
043
K
075
k
107
,
044
L
076
l
108
-
045
M
077
m
109
-
046
N
078
n
110
/
047
0
079
o
111
0
048
P
080
p
112
1
049
Q
081
q
113
2
050
R
082
r
114
3
051
S
083
s
115
4
052
T
084
t
116
5
053
U
085
u
117
6
054
V
086
v
118
7
055
W
087
w
119
8
056
X
088
x
120
9
057
Y
089
y
121
:
058
Z
090
z
122
;
059
[
091
{
123
<
060
¥
092
|
124
=
061
]
093
}
125
>
062
^
094
©
126
?
063
_
095
127
S P E E D D I A L N A M E I N P U T
With software S4000 or higher, characters must be entered using the dial pad
instead of the Character Entry Codes.
PRESS
1
2
3
4
5
6
7
8
9
0
*
#
1ST
1
A
D
G
J
M
P
T
W
0
*
Set
2ND
@
B
E
H
K
N
Q
U
X
!
+
Space
3RD
[
C
F
I
L
O
R
V
Y
"
,
To Set
4TH
¥
a
d
g
j
m
S
t
z
#
-
5TH
]
b
e
h
k
n
p
u
w
$
.
6TH
^
c
f
i
l
o
q
v
x
%
/
7TH
_
2
3
4
5
6
r
8
y
&
:
8TH
`
To A TO D
TO G
TO J
TO M
S
TO T
Z
'
;
9TH
{
7
9
(
<
10TH
|
TO P
TO W
)
=
11TH
}
TO 0
>
12TH
®
?
13TH
®
TO *
14TH
TO 1
Conf
Clear And 1 Character Back From The Cursor.

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NECK-007 Multiline Guide Cover 4/4/01 3:47 PM Page 2
Quick Reference Guide
OUTSIDE CALLING
Outside Call
Dial 9 ® Dial Telephone Number
Last CO/PBX Number Redial
Redial ® Dial *
Speed Dial
Redial ® Dial 00~99
Save/Store & Repeat - Access
Redial ® Dial #
Trunk Queue
Receive Trunk Busy Indication ® Dial 78
Automatic Redial
Receive Busy ® Speaker ® Replace Handset ®
Feature ® Redial
INTERNAL CALLING
Station Call
Dial Station Number or DSS key
Automatic Callback
Reach Busy Station ® Dial 0
Callback Request
Reach Busy/No Answer Station ® Dial #
Tone Override
Reach Busy Station ® Dial *
Voice Over Originate
Reach Busy Station ® Dial 6
Quick Transfer to Voice Mail
Dial station number or DSS key ® Dial 7
WITH A CALL IN PROGRESS
Hold
Hold
Exclusive Hold
Feature ® Hold
Transfer
Transfer ® Dial Station Number
Quick Transfer to Voice Mail
Transfer ® Dial station number or DSS key ® Dial 7
Conference
Conf ® Place 2nd Call ® Conf
Call Park System
SET: Transfer ® Dial 4 * ® Dial 0~9
RETRIEVE: Dial 4 # ® Dial 0~9
Save & Repeat - Save
Feature ® Dial 9
Store & Repeat - Store
Feature ® Dial 7 ® Dial Number to Store ® Feature
Whisper Page
Receive Voice Over ® Feature ® Dial 65
FROM THE INTERCOM
Internal Paging
Dial 51~54 ® Page
External Paging
Dial 55~59 ® Page
Call Pickup All Calls
Dial 68
Call Pickup Direct
Dial 67 ® Dial Station Number
FROM AN IDLE TELEPHONE
Microphone Control
Feature ® Dial 1
Call Forward All/DND
SET: Feature ® Dial 60 ® Dial Destination
(CF/A only) ® Feature
CANCEL: Feature ® Dial 69 ® Feature
Call Forward Busy/No Answer
SET: Speaker ® Dial 43 ® Dial Destination ® Speaker
CANCEL: Speaker ® Dial 44 ® Speaker
FNC LED Reset
Feature ® Dial 99 ® Feature

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NECK-007 Multiline Guide Cover 4/4/01 3:47 PM Page 3
Issue #4 11/00
For more information contact:
NEC America, Inc.
CPE Group
1555 Walnut Hill Lane
©1999 NEC America, Inc. The material
Irving Texas 75038-3796
contained herein is subject to change
1 800 TEAM NEC
without prior notice at the sole discretion
of NEC America, Inc.
750800
*750800*

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