Menus
6
This chapter covers the screens used to configure the individual User ID mailboxes in the Stratagy
system. See Figure 3-1 on page 3-5 for a diagram of the Stratagy menu system.
Users Menu
The Users Menu screens is where User IDs are created, modified, saved, and deleted. Features
available through the Users Menu include:
· Company directory entries
· Basic options (RNA, DND, call screening, message storage, message playback, etc.)
· AMIS options
· User information and statistics
· Control structures (chains, groups, and menus)
Once you have defined and saved a User ID, you can further customize it using the Auto and Notify
Menus. See "Auto (Scheduling) Menu" on page 6-20 and "Notify Menu" on page 6-27.
This chapter discusses:
· Access and exit the menu
· Menu options
· Create, modify, copy or delete a mailbox
· Boxlist
· AmisNodeList
· Users Menu field descriptions
Access and Exit the Users Menu
See Chapter 3 Access and Use Stratagy for information about the Main Menu.
Access Users Menu
1. From the Main Menu, press Alt+U. Stratagy prompts you for your password.
2. Enter the password (the default password is Stratagy, with the first letter uppercase) and press
Enter. The password does not display as you type. If you enter it incorrectly, you must select
the Users Menu again. The Options screen displays, from which you can access the other Users
Menu screens (Info/Status and Group/Chains).
Menus
Access a Screen
Press Alt+O. The Options Screen displays.
...or Alt+G. The Group/Chains Screen displays.
...or Alt+I.The Info/Status Screen displays.
Stratagy I&M 06/02
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Menus
Users Menu
Exit Users Menu
1. Press Alt+S. Your changes are saved.
Important!
To save your modifications to the current User ID mailbox, you must press Alt+S
before pressing Esc.
2. Press Esc. The Main Menu displays.
Users Menu Options
The Users Menu (see Figure 6-1 and Table 6-1 on page 6-5) consists of three screens:
· Options (see Figure 6-2 and Table 6-2 on page 6-8) Basic (RNA, DND, Call Screening and
message information) and AMIS options for the User ID mailbox.
· Group/Chains (see Figure 6-3 and Table 6-3 on page 6-14) Chain, group and menu information
for the User ID mailbox.
· Info/Status (see Figure 6-4 and Table 6-4 on page 6-18) Displays statistics for the User ID
mailbox that can be used to generate reports.
Create User ID Mailbox
Note
When you create a User ID mailbox, Stratagy uses the Defaults Box User ID (default 997)
as a template for the new User ID mailbox.
1. From the Users Menu, Options screen, type a unique number in the User ID field and press
Enter. Stratagy initializes the remaining fields with the values specified in the Defaults Box
User ID.
2. To change any field settings, place the solid color edit block that appears on the screen next to
the field name. Type the information in the field and press Enter
...or for some fields, press the spacebar to toggle the value.
Notes
·
Use Enter or the arrow keys () to move between fields.
·
To display detailed help for the current field, press F1. See "Online Help Function" on page
3-6.
3. When finished, press Alt+S.
4. If necessary access the Groups/Chains screen and make any required changes to the field
settings. The Groups/Chains screen displays.
5. When finished, press Alt+S. The User ID mailbox is saved and the Box Created and Box
Saved fields of the Info/Status Screen change from NEVER to the current date and time.
6. As appropriate, continue defining the User ID mailbox using the Auto and Notify Menus.
See "Auto (Scheduling) Menu" on page 6-20 and "Notify Menu" on page 6-27 for detailed
information.
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Menus
Users Menu
Modify User ID Mailbox
1. From the Users Menu, Options screen, type the User ID mailbox number in the User ID field.
Press Enter. Stratagy automatically loads the User ID mailbox. If the User ID does not exist,
Stratagy assumes that you are creating a new User ID mailbox (see "Create a Mailbox" above).
Note
To determine whether a particular User ID has already been created, look at the Box
Created field in the Info/Status Screen.
2. Access the Users Menu screens as needed and define the User fields (user's information, basic
options, AMIS options, groups, chains, menus).
Notes
·
Use Enter or the arrow keys () to move between fields.
·
To display detailed help for the current field, press F1.
3. When finished, press Alt+S. The User ID mailbox is saved.
4. As appropriate, continue defining the User ID mailbox using the Auto and Notify Menus.
See "Auto (Scheduling) Menu" on page 6-20 and "Notify Menu" on page 6-27 for detailed
information.
Copy Mailbox(es)
When you copy a User ID mailbox, Stratagy uses the existing mailbox as a template to create the
new mailboxes.
Notes
·
User's Information fields are not copied. The User ID field contains the new User ID you
specified. Comment, Extension, and Directory Name fields are not defined. If the Security
Code field is defined in the Defaults Box User ID, Stratagy uses it instead of the User ID.
·
All other Users Menu Options and Group/Chains fields are copied. All Notify and Auto
records are copied.
1. From the Users Menu, Options screen, type the User ID mailbox number in the User ID field.
Press Enter. Stratagy automatically loads the User ID mailbox.
2. Press Alt+C. A pop-up box displays (shown right).
3. Type the range. Press Enter. Stratagy creates the
specified range of User ID mailboxes using the
displayed User ID mailbox as a template.
4184
4. To customize the first User ID mailbox copied, define
the User fields (user's information, basic options,
AMIS options, groups, chains, menus).
Note
Use Enter or the arrow keys () to move between fields.
5. Press Alt+S. The changes are saved.
6. As appropriate, continue defining the User ID mailbox using the Auto and Notify Menu.
See "Auto (Scheduling) Menu" on page 6-20 and "Notify Menu" on page 6-27 for detailed
Menus
information.
7. Repeat Steps 4~6 for each of the User ID mailboxes copied.
Stratagy I&M 06/02
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Menus
Users Menu
Delete Mailbox
Important!
When you delete an existing User ID mailbox, all messages and recordings for the
mailbox are deleted.
CAUTION!
Delete all Guest User IDs of this User ID mailbox before deleting the User ID
mailbox.
1. From the Users Menu, Options screen, type the User ID mailbox number in the User ID field.
Press Enter. Stratagy automatically loads the User ID mailbox.
2. Press Alt+D. You are asked to confirm the deletion.
CAUTION!
Once deleted, there is no way to retrieve the User ID mailbox.
3. Verify that this is the User ID mailbox you want to delete. Press Y. The User ID is deleted.
BoxList
This is a list of User ID mailboxes. The User IDs appear in numerical order. Each entry on the list
contains the Comment, Extension, Name (Directory Name 1, Directory Name 2), and Messages
(Messages Current) field information. For field definitions, see "Options Screen" on page 6-8.
View Existing User ID Mailboxes
1. Press Alt+T. A pop-up box displays (shown right).
4064
2. Press Enter. The BoxList
screen displays (shown
right).
3. Use the arrow keys () or
the Page Up/Down keys
to scroll through the list.
4. Press Esc. The Users
Menu displays.
4669
Access a Specific User ID from BoxList Screen
1. From the Table BoxList screen, use the arrow keys () to highlight the User ID.
2. Press Enter. The Users Menu displays the selected User ID's information.
AmisNodeList
The AmisNodeList lists mailboxes that have "Gateway Box" set to Yes. See "AmisNodeList" on
page 9-8 for information on using this feature.
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Menus
Users Menu
Users Menu Field Descriptions
Menu Bar
User's
Information
4067
Figure 6-1
Options Screen with Sample Data
Table 6-1
Users Menu Screen Fields
Menu Bar
Access and viewing options.
Save
Press Alt+S to save the current User ID mailbox.
Delete
Press Alt+D to delete the current User ID mailbox.
Copy
Press Alt+C to copy the current User ID mailbox.
Auto
Press Alt+A to access the Auto Menu.
Notify
Press Alt+N to access the Notify Menu.
Table
Press Alt+T to select a table:
BoxList:
Press Enter to list all User ID mailboxes.
AmisNodeList:Use the arrow keys () to highlight AmisNodeList and then press
Enter to list all Amis nodes.
Esc/EXIT
Press Esc to exit the Users Menu and return to the Main Menu.
Pg/Dn NEXT
Press Page Down to view the next User ID mailbox.
PgUp/PREV
Press Page Up to view the previous User ID mailbox.
Options
Press Alt+O to access the current User ID's basic and AMIS options.
Info/Status
Press Alt+I to view the current User ID's statistics.
Group/Chains
Press Alt+G to access the current User ID's group, chain, and menu options.
Menus
Stratagy I&M 06/02
6-5
Menus
Users Menu
Table 6-1
Users Menu Screen Fields (continued)
User's Information
Minimum information Stratagy requires for a standard User ID that transfers calls and takes messages.
User ID
User ID mailbox number. Usually associated with a telephone extension (for simplicity).
Employees without a telephone extension can have a mailbox from which they can send
and receive messages. Mailboxes can be used for special functions such as directories
or question and answer surveys.
Possible values: 0~99999999 (must be unique).
Comment
Notation or reminder about the function of the mailbox.
For example, a User ID may be identified by function (extension, information box, etc.)
or contents (greeting, directory, etc.).
Extension
Programmed dial actions Stratagy performs to transfer a call that has accessed the User
ID (i.e., Do Not Disturb is Off). Includes transfer to a User ID mailbox, a remote number,
or paging. Normally a simple extension number.
Default:
value entered in User ID field.
Directory Name 1
The first of two names Stratagy searches when a caller uses the directory (default 411).
For most companies, this is the User ID owner's first name. For User IDs that do not
appear in the directory, leave this field blank.
Notes
·
It is important that each user record his/her name.
·
When the System Administrator enters a user's name into the directory using the
telephone dial pad, the name is stored in the Options screen Directory Name 1 and
Name 2 fields as numeric digits. For administration clarity, it is advisable to change
the digits to their alpha equivalents.
The directory works as follows. If a caller wants to speak with Donna, the caller would
enter digits corresponding to these letters on the tone-dialing telephone (i.e., ).
For the first User ID Directory Name field that matches the caller's entry, Stratagy plays
the name recording. Depending upon the Stratagy System Configuration parameter
dir_play_uid, Stratagy also plays the digits of the User ID field. If no name recording is
available, depending on the dir_play_uid setting, Stratagy does not present an entry or
play the digits of the User ID field.
Since Stratagy plays the name recording of all User IDs that match a caller's entry for
the company directory, you can use this capability as a general search and playback
system. The User ID used for directory searching can be defined on a per-port basis
using the box_idx Stratagy System Configuration parameter.
For details about the Stratagy System Configuration parameters, see Chapter 4
Configure Stratagy.
Directory Name 2
The second of two names Stratagy searches when a caller uses the directory (default
411).
For most companies, this is the User ID owner's last name or another way to reference
this User ID, such as a variation in spelling (Cathy, Kathy) or a nickname (Michael,
Mike). It can also be used for the name of an additional user when a User ID is shared.
For User IDs that do not appear in the directory, leave this field blank.
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Menus
Users Menu
Table 6-1
Users Menu Screen Fields (continued)
Security Code
Password that permits the user access to this User ID mailbox. The security code
ensures that only appropriate users can change greeting, record custom busy message,
listen to messages left for this User ID, or change option settings.
The initial value is the number of the new mailbox plus the value in the Defaults Box
User ID (default 997) Security Code field.
For example, the security code for default box 997 is 997. If a mailbox 234 is created,
the default security code for the new mailbox is 234997. The only exception to this rule
is the security code for the Defaults Box User ID (default 997). Its security code would
be 997.
If the security code of the Defaults Box User ID (default 997) is changed, only the
mailboxes created after rebooting the system have the new default security code.
If the security code is set to something untypeable at a telephone (such as an X), no one
can log into the User ID mailbox.
The user can change the password to assure confidentiality. For added security, the
code does not display on the screen. You cannot view the security code; you can only
change it.
Menus
Stratagy I&M 06/02
6-7
Menus
Users Menu
Options Screen
Menu Bar
User's
Information
Basic
Options
Message
Volume
field (not
supported by
IVP8)
AMIS Options
(not supported
by Flash)
3436
Guests (not supported
DSS Port field (not supported by the
by Flash)
Flash)
Figure 6-2
Options Screen with Sample Data
Table 6-2
Options Screen Fields
Menu Bar
See "Users Menu Field Descriptions" on page 6-5 for a definition of the fields.
User's Information
See "Users Menu Field Descriptions" on page 6-5 for a definition of the fields.
Basic Options
RNA, DND, Call Screening, and message information for the User ID mailbox.
Ring No Answer (RNA)
Maximum Rings
When transferring a call to the User ID, the number of rings Stratagy waits before
determining a RNA status. This option only works when Stratagy is controlling the call
transfer during a monitored, or supervised transfer.
For example, if the telephone is not answered within four rings, Stratagy may play this
User ID's greeting and take a message, or transfer the call to another extension if an
RNA chain is being used.
Possible values: 0 (uses system default), 1~9
Default:
4
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Menus
Users Menu
Table 6-2
Options Screen Fields (continued)
Do Not Disturb (DND)
Do Not Disturb
Whether Stratagy transfers callers directly to a user's mailbox without ringing the user's
phone. If Lock Do Not Disturb is set to Off, the user can toggle this feature on or off
through the telephone.
If the intention of the User ID is to offer recorded information, set Do Not Disturb to On
and Lock Do Not Disturb to On.
On:
Do Not Disturb is On. Calls to this User ID are never transferred to an extension.
The greeting plays immediately.
Off:
Do Not Disturb is off.
Possible values: On, Off
Default:
Off (DND not active)
Lock
Locks the current Do Not Disturb setting. The current Do Not Disturb setting cannot be
changed by the user through the telephone.
If the intention of the User ID is to offer recorded information, set Do Not Disturb to On
and Lock Do Not Disturb to On.
On:
User is not permitted to access or change the Do Not Disturb setting through the
telephone.
Off:
User can change the Do Not Disturb setting.
Possible values: On, Off
Default:
Off (not locked)
Call Screening
Screen Calls
Whether Stratagy asks the caller to record his name before attempting a transfer to the
user's extension, enabling a user to accept, decline, or transfer the call:
On:
Stratagy asks the caller to record his name, and then attempts to reach the user. If
the user answers, Stratagy plays that recording. The user can press:
to accept the call. Stratagy connects the caller to the user.
to reject the call and hang up. Stratagy reconnects the caller and plays the
user's mailbox greeting. Stratagy follows the procedures used for the Ring No
Answer chain.
to transfer the call with an announcement. The user dials the extension to
transfer the call and hangs up. Stratagy plays "Your call is being transferred to"
and the name recording or the User ID of the extension where the call is being
transferred. Stratagy transfers the caller to the new extension.
to transfer the call without announcement. The user dials the extension to
transfer the call and hangs up. Stratagy asks the caller to continue to hold and
transfers the caller to the new extension.
Off:
Stratagy transfers the caller to the extension without inquiry.
Possible values: On, Off
Default:
Off (Call screening is off)
Lock
Locks the current Screen Calls setting. The current Screen Calls setting cannot be
changed by the user through the telephone.
On:
User is not permitted to access or change the Screen Calls setting through the
telephone.
Off:
User can change Screen Calls selection.
Possible values: On, Off
Menus
Default:
Off (not locked)
Stratagy I&M 06/02
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Menus
Users Menu
Table 6-2
Options Screen Fields (continued)
Messages and Greetings
Store Messages
Whether Stratagy enables the User ID mailbox to store messages.
Certain applications require a User ID mailbox to play information only and not record
messages. To prevent Stratagy from taking messages after the User ID's greeting plays,
set Store Messages to No and Copy Messages To to blank.
Yes: This User ID mailbox may store messages.
No:
This User ID mailbox may not store messages.
Note If Copy Message To has a valid User ID, the message is recorded, then stored in
the Copy Message To User ID mailbox.
Possible values: Yes, No
Default:
Yes (Store Messages is On)
Max (Store Messages)
Maximum message length in seconds a caller is given when leaving a message.
Possible values: 0 (unlimited), 1 ~ 999 (seconds)
Default:
180 (180 seconds = 3 minutes)
Copy Messages To
User ID mailbox which receives a copy of this User ID mailbox's messages.
Note Messages can only be copied once. Stratagy does not chain copy to multiple
mailboxes.
If Store Messages is set to Yes, Stratagy stores the message in both the accessed User
ID mailbox and the Copy Messages To User ID mailbox.
If Store Messages is set to No, Stratagy stores the message only in the Copy Messages
To User ID mailbox.
Certain applications require a User ID mailbox to play information only and not record
messages. To prevent Stratagy from taking messages after the User ID's greeting plays,
set Store Messages to No and Copy Messages To to blank.
Possible values: blank, valid User ID mailbox
Default:
blank (Copy Messages To is off)
Message Volume
Volume at which messages are played back to the user. This value can be set by the
user through the telephone, using the Play Message Controls.
Note The IVP8 does not support this feature.
Possible values: -8 (softest) ~ 8 (loudest)
Default:
0
Guests
Number of Guest User IDs the User ID can create. For each Guest User ID created, the
value decrements by 1. For example, if the Guests field was set to 5 and the user
created 3 Guest User IDs, Guests would now display 2.
0 ~ 99:
Number of Guest User IDs the user can create.
-1:
User cannot use the Guest User ID feature
Note The Flash does not support this feature.
Possible values: -1 (cannot use Guest User IDs) 0 ~ 99
Default:
-1
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Stratagy I&M 06/02
Menus
Users Menu
Table 6-2
Options Screen Fields (continued)
Message Pending
Messages that a user partially hears (five seconds or longer set by
msg_pending_threshold parameter) are called Pending messages. They remain in the
New Message Queue, the Message Waiting LED is turned off, and a Return Receipt is
sent, if applicable.
Note If the Saved Msg Que field is set to No, the setting for this field has no effect on
the voice mail system.
Yes: This User ID mailbox may store pending messages.
No:
This User ID mailbox may not store pending messages.
Possible values: Yes, No
Default:
No (Message Pending is Off)
Current Greeting
Which of eight User ID greetings plays. This value can be set by the user through the
telephone unless Current Greeting Max is set to 0.
Each mailbox user may record up to seven custom greetings. The system default
greeting is "Please leave a message for [name]," as per the user's name recording.
Possible values: 0, 1~7
Default:
0 (system greeting)
Max (Current Greeting)
Maximum greeting length (seconds) for each custom greeting recorded by the user.
Whether the user can change the current greeting.
Possible values: 0 (user cannot record or change greetings), 1~999
Default:
45
Busy Message
Greeting caller receives when the extension is busy. This value can be set by the user
through the telephone unless Busy Greeting Max is set to 0. (See "Manage Your
Mailbox" in the Stratagy User Guide for more information.)
SYS: System busy greeting. Stratagy advises the caller that he may hold for the
extension by pressing
, dial another extension, or leave a message by waiting
for the tone. If the caller chooses to hold, Stratagy informs the caller of his position
in the hold queue and then plays 30 seconds of the Busy-Hold Music file before
trying the extension again. After each transfer attempt, the caller is given the
same options.
CUS: Custom busy greeting.
Possible values: CUS, SYS
Default:
SYS
Max (Busy Message)
Maximum greeting length (seconds) for the custom busy greeting recorded by the user.
Whether the user can change the busy greeting.
Possible values: 0 (user cannot record or change greeting), 1~999
Default:
45 (seconds)
ID Call?
Identify callee. Play the name recording of the User ID mailbox the caller dialed.
Yes: Stratagy plays the name recording of the User ID accessed to reach the
extension. Used when more than one User ID mailbox is assigned to the same
telephone extension.
No:
Stratagy plays a connection tone to the answering party.
Possible values: Yes, No
Default:
No
Menus
Stratagy I&M 06/02
6-11
Menus
Users Menu
Table 6-2
Options Screen Fields (continued)
Busy Hold
Whether a caller can press
to hold when the extension is busy.
Yes: The caller can press
to hold.
No:
The caller cannot hold.
Possible values: Yes, No
Default:
Yes
Play Date/Time?
During message playback, play the date and time a message was recorded.
Yes: Play the date and time before playing the message.
No:
Do not play date and time.
Possible values: Yes, No
Default:
Yes (play date and time).
Slow Menu
Length of time Stratagy pauses between User ID mailbox menu choices when stating
them to the user (e.g. Main Menu options).
Yes: Add extra time between menu choices.
No:
Do not add extra time.
Possible values: Yes, No
Default:
No
Record Name?
Whether the user can record his/her name for playback/identification to a caller.
Yes: User can record his/her name
No:
User cannot record his/her name.
Possible values: Yes, No
Default:
Yes
Saved Msg Que
Whether Stratagy uses separate message lists of new and saved messages.
Yes: Two message queues: new and saved.
No:
One message queue.
Possible values: Yes, No
Default:
Yes
CAUTION!
Delete all messages in this mailbox before changing the number of
message queues.
Message Order
Order in which Stratagy plays back caller messages to the user.
FIFO: First-In First-Out. Stratagy plays the oldest messages first.
LIFO: Last-In First-Out. Stratagy plays the most recent message first.
Possible values: FIFO, LIFO
Default:
FIFO
Caller Menu
Whether Stratagy presents a message menu to outside callers.
Yes: Before pressing to send a message, outside callers can review, re-record,
append, add destinations, set urgent or private, or cancel.
No:
Outside callers can only press to send a message.
Possible values: Yes, No
Default:
Yes
Alternate Rate
This option is replaced by the DSS Port field on the IVP8 and is not supported by the
Flash.
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Stratagy I&M 06/02
Menus
Users Menu
Table 6-2
Options Screen Fields (continued)
DSS Port
This field is indicative of the button position of a DSS console with default programming.
(available only on IVP8
Simply put, the IVP8 assumes that the programming of the DSS console is fixed and
menu)
cannot be changed. The IVP8 always identifies key 01 of the DSS console as port 000.
So if a port other than 000 is programmed under key 01, the DSS Port field for that
corresponding mailbox is "000."
Example
Let's say that a programmer has changed key 01 in Program 29 (Strata DK424i/DK424)
to provide BLF indication for port 023, and the extension associated for that port, which
by default is extension 223, has a corresponding mailbox in the IVP8. If the IVP8 is
expected to monitor busy activity for this extension, the DSS Port setting for Mailbox 223
would be "023."
Important! If the dss_active parameter in the install.cfg file is set to false, this field is
disabled.
Possible values: 0~57, -1 disables feature
Default:
-1
Use At Login
Whether Stratagy plays messages at the alternate rate when a user logs in.
Yes: Stratagy uses the alternate rate.
No:
Stratagy uses the normal rate.
Possible values: Yes, No
Default:
No
AMIS Options
AMIS information for the User ID mailbox.
Gateway Box
Whether this User ID mailbox is an AMIS gateway.
Note The Flash does not support this feature.
Possible values: Yes, No
Default:
No
AmisSysNumber
Telephone number of the AMIS gateway box used to identify incoming AMIS calls. This
number is the same as to the identification number of a remote node.
Note The Flash does not support this feature.
Format:
1#area code#number
Example:
1#714#5551212
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6-13
Menus
Users Menu
Group/Chains Screen
Menu Bar
User's
Information
Chains/
Groups
Menus
4671
Figure 6-3
Groups/Chains Screen with Sample Data
Table 6-3
Groups/Chains Screen Fields
Menu Bar
See "Users Menu Field Descriptions" on page 6-5 for a definition of the fields.
User's Information
See "Users Menu Field Descriptions" on page 6-5 for a definition of the fields.
Chains
Chain information for the User ID mailbox.
Chains are how you tell Stratagy what to do with a call when one of three specific
conditions apply: Done, RNA, Busy.
CAUTION!
Avoid programming chains that contain loops. For normal Stratagy
operation, we recommend that you program all chains to eventually
end at System Administrator User ID 999 (which defaults to
disconnect, @H) and never change the User ID 999 default.
Stratagy, by enabling you to program chains, provides the flexible call routing solutions
needed for many varied customer applications. If you create a loop when programming
Stratagy with chains of User IDs, all Stratagy ports become busy and you must reboot
the system.
Conditions which create loops include:
·
The most common condition is usually triggered by no caller DTMF action followed
by a hang up.
For the following explanation, assume that the reserved User IDs are set to their
default values.
Operator User ID 0
Caller Instructions User ID 991
System Administrator User ID 999
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Stratagy I&M 06/02
Menus
Users Menu
Table 6-3
Groups/Chains Screen Fields (continued)
By default, if there is no caller DTMF action, all Stratagy User IDs return to Caller
Instructions User ID 991 when done. User ID 991 defaults to dtmf_gate, which
defaults to True. At dtmf_gate, Stratagy asks the caller to say "yes" if he would like
to transfer to the Operator. If Stratagy detects any verbal response, Stratagy
transfers the caller to the extension for the Operator User ID 0. If there is no
response, Stratagy disconnects the caller. This is normal operation for Stratagy (see
Chapter 5--How Stratagy Operates for more information).
However, some applications require dtmf_gate to be False, so there is no query of
the caller. If the gate is False and the Operator User ID 0 Done chain is set to Caller
Instructions User ID 991 (or no Done chain, defaulting to 991), a loop has been
created and Stratagy ports eventually lock up. To avoid this, you can program User
ID 0 to have System Administrator User ID 999 as its Done chain (User ID 999
defaults to disconnect, @H).
·
Programming one or more User IDs Done chains to loop back to the same User IDs
causes Stratagy ports to lock up. For example; do not program User ID 200 Done
chain to User ID 200. And, do not program User ID 200 Done chain to User ID 201
and User ID 201 Done chain to User ID 200, etc.
Chain Done
Instructs Stratagy where to send a caller who remains on the line after leaving a
message or after listening to an announcement only User ID mailbox.
blank:
Stratagy uses the Done chain of the Company Greeting User ID (generally
990), that normally points to User ID 991 (Caller Instructions User ID).
Possible values: blank, another User ID
Default:
blank (Done chain of the Company Greeting User ID)
Chain RNA
Instructs Stratagy where to send a caller when there is a Ring No Answer at this User
ID's extension. Defining an RNA chain enables Stratagy to control extension hunting.
Possible values: blank, another User ID
Default:
blank (plays the current greeting for the mailbox)
Chain Busy
Instructs Stratagy where to send a caller when this User ID's extension is Busy.
Possible values: blank, another User ID
Default:
blank (plays the busy greeting for the mailbox and takes a message)
Chain Delay
Number of tenths of seconds Stratagy waits after playing this User ID's greeting before
continuing processing. Callers may enter DTMF to transfer processing to another User
ID.
Possible values: 10ths of seconds (a value of 10 equals 1 second)
Default:
0 (no additional delay)
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Stratagy I&M 06/02
6-15
Menus
Users Menu
Table 6-3
Groups/Chains Screen Fields (continued)
Groups
Group information for the User ID mailbox.
Groups control which User IDs a call can access. Each User ID mailbox user can be a
member of up to four groups. To be able to access another User ID, the caller User ID
must share at least one group number with the currently accessed User ID. If all groups
are set to 0, then no other User ID may be accessed.
For example, assume the following:
User ID
Group 1
Group 2
Group 3
Group 4
100
1
0
0
0
222
1
5
0
0
303
5
7
0
0
440
7
0
0
0
For the above example, User ID 100 may access User ID 222 only. User ID 222 may
access User IDs 100 and 303. User ID 303 may access User IDs 222 and 440. User ID
440 may access User ID 303 only.
Groups are useful for isolating different departments in the same company or different
companies sharing one system. For example, suppose two companies share the same
President, Vice President, and Controller and you would want them accessible to all
companies; but each company has a different Human Resources department that you
may want to prevent caller access from one to the other.
Group 1
First of four groups.
Possible values: 0(not in use), 1~99,999,999
Default:
1 (Group 1. This is Stratagy's default; and may have been redefined
during configuration.)
Group 2
Second of four groups.
Possible values: 0 (not in use), 1~99,999,999
Default:
0 (not in use. This is Stratagy's default; and may have been redefined
during configuration.)
Group 3
Third of four groups.
Possible values: 0 (not in use), 1~99,999,999
Default:
0 (Not in use. This is Stratagy's default; and may have been redefined
during configuration.)
Group 4
Fourth of four groups.
Possible values: 0 (not in use), 1 ~ 99,999,999
Default:
0 (not in use. This is Stratagy's default; and may have been redefined
during configuration.)
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Menus
Users Menu
Table 6-3
Groups/Chains Screen Fields (continued)
Menus
Menu information for the User ID mailbox.
Menus define the destination the call is sent when the caller presses 1 of the 10 possible
menu options while listening to the mailbox's greeting. Menus can accommodate an
unlimited number of special applications.
Each User ID mailbox may reference up to 10 single-digit menu selections. Each menu
selection may be assigned to a particular User ID. If the caller dials an assigned menu
selection, Stratagy transfers the caller to the assigned User ID. Stratagy processes
unassigned menu digits normally. For example, if the menu digit 0 is not defined and the
caller dials 0, Stratagy selects User ID 0 (typically, the operator).
A special function User ID mailbox set up for customer service using menus might be
defined as follows. For Sales Assistance, press 1; for Product Information, press 2; for
Service, press 3; or press 0 for the operator. The menu set up would look like:
1: 222
2: 350
3: 516
4:
5:
6:
7:
8:
9:
0: 240
If the caller selects 1 (Sales Assistance), the call would be transferred to User ID
mailbox 222. If the caller selects 2 (Product Information), the call would be transferred to
User ID mailbox 350. If the caller selects 3, the call would be transferred to User ID
mailbox 516 (Service). If the caller selects 0 (Operator), the call would be transferred to
the customer service secretary at extension 240. If the caller presses a menu digit that
does not contain a User ID, the call would be transferred to that User ID
(e.g., pressing 7, would transfer the call to User ID 7).
Menus
Stratagy I&M 06/02
6-17
Menus
Users Menu
Info/Status Screen
Menu Bar
User's
Information
User's
Statistics
Message
Statistics/
Faxes
Statistics
4063
Figure 6-4
Info/Status Screen with Sample Data (this screen is for display only)
Table 6-4
Info/Status Screen Fields (Display Only)
Menu Bar
See "Users Menu Field Descriptions" on page 6-5 for a definition of the fields.
User's Information
See "Users Menu Field Descriptions" on page 6-5 for a definition of the fields.
User's Statistics
Statistics (creation, saved and connect) for the User ID mailbox.
Box Created
Date (mm/dd/yy) and time (hh:mm) the User ID mailbox was originally created. Time is
in military format (24-hour clock).
Box Saved
Date (mm/dd/yy) and time (hh:mm) the User ID mailbox was last updated. Time is in
military format (24-hour clock).
Connected Secs
Number of seconds callers have been connected to the mailbox since it was created.
User Secs
Number of seconds users have been connected to the mailbox since it was created.
Message Statistics
Message statistics for the User ID mailbox.
Current
Number of messages currently stored and number of seconds for playback of these
stored messages.
New
Number of new messages.
Maximum
Maximum number of messages stored at the same time since the mailbox was created.
Total
Number of messages stored since the mailbox was created.
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Stratagy I&M 06/02
Menus
Users Menu
Table 6-4
Info/Status Screen Fields (Display Only) (continued)
Faxes
Not supported.
Total Faxes
Statistics
Call, transfer, log in and notify statistics for the User ID mailbox.
Statistics Started
Last time statistics were reset. Statistics can be reset by selecting reset after running a
System Report, using the Report option on the Main Menu, or by using the System
Administrator User ID option of Reset User ID.
Calls
Number of times the User ID mailboxes was accessed by a caller since statistics were
last reset.
Last Called
Date (mm/dd/yy) and time (hh:mm) of the last call. Time is in military format
(24-hour clock).
Transfers
Number of times Stratagy successfully completed a call transfer to the extension
associated with this User ID since statistics were last reset.
Last Transferred
Date (mm/dd/yy) and time (hh:mm) of the last transfer. Time is in military format
(24-hour clock).
Logins
Number of times the mailbox user accessed the mailbox for message retrieval or other
mailbox functions since statistics were last reset.
Last Login
Last time (date and time) the mailbox user accessed the mailbox for message retrieval
or other mailbox functions since statistics were last reset. Time is in military format
(24-hour clock).
Notifies
Number of times the mailbox user was notified of new messages.
Last Notified
Last time (date and time) the mailbox user was notified of new messages. Time is in
military format (24-hour clock).
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Stratagy I&M 06/02
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Menus
Auto (Scheduling) Menu
Auto (Scheduling) Menu
Customizing User ID mailboxes involves defining User IDs using the Users, Auto (Scheduling),
and Notify Menus. This chapter discusses the following Auto (Scheduling) Menu functions:
· How Stratagy uses Auto Scheduling records
· Access and exit the menu
· Menu options
· Create, modify, or disable auto scheduling records
· Auto (Scheduling) Menu field descriptions
How Stratagy Uses Auto Scheduling Records
The Auto (Scheduling) Menu enables you to set up automatic changes for each User ID mailbox.
You can set these changes to occur at a specific time, on certain days of the week, or on a specified
date. For example, based on your Auto definition, Stratagy can answer your company's telephone
during the day with your daytime (open) greeting and during off-hours with your nighttime (closed)
greeting.
By defining Auto fields, you can schedule when a User ID mailbox can change the:
· DND setting
· Call Screening setting
· Greeting number
· Destination defined in the Extension field
· Number of rings before taking a message for this extension
The following concepts are the keys to understanding how Stratagy uses Auto Scheduling records:
· Stratagy waits for the right date, time, and day, and then makes the specified changes.
· The changes remain in effect until you either disable the Auto Scheduling record or another
record with different options is scheduled to start.
· If the re-schedule information does not fall on a valid day, Stratagy increments the Next Change
date until it falls on a valid day as defined by the Days of the Week, Restricted To field.
For example, to schedule a greeting to play on Thanksgiving Day each year you would set the
following fields to:
· Enabled--Yes
· Change On--11/24/99 (Thanksgiving Day in 1999)
· At--8:00
· And Every Month(s)--12
· Restrict To: MTWTFSS
NNNYNNN
Stratagy checks for the next Thursday after 11/24/99 and displays Next Change:11/28/99,
which is the next day that meets the criteria specified in the record.
See Appendix A Checklists/Forms for a form to use for defining Auto records.
See Chapter 5 How Stratagy Operates for information about customizing User ID mailboxes.
See "Users Menu" on page 6-1 and "Notify Menu" on page 6-27 for information about the other
menus. See Chapter 8 Customization Examples for sample customized User ID mailboxes.
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Stratagy I&M 06/02
Menus
Auto (Scheduling) Menu
Access/Exit the Auto (Scheduling) Menu
See "Users Menu" on page 6-1 for information about accessing and exiting the Users Menu.
Access Auto Menu
While viewing a specific User ID mailbox record, press Alt+A. The Auto Menu displays.
Exit Auto Menu
1. Press Alt+S. Your changes are saved.
Important!
To save your modifications to the current User ID mailbox, you must press Alt+S
before pressing Esc.
2. Press Esc. The Users Menu displays.
Auto Menu Options
The Auto (Scheduling) Menu (see Figure 6-5 and Table 6-5 on page 6-23) consists of four sections:
· Menu Bar: access and viewing options (select).
· User's Information: overlay of information about this User ID mailbox from the Users Menu
(display).
· Auto Scheduling Record Summary: 10 one-line descriptions of existing schedules (display).
· Auto Scheduling Record Options: Auto fields for the record highlighted in the Auto Record
Summary (modify).
Create Auto Scheduling Records
Important!
When creating Auto (Schedule) records, be careful that records do not overlap, begin
or end at the exact same time.
1. In the Auto Record Summary section of the Auto Menu, highlight the first available
<Disabled> description line.
Note
Use the PgDn and PgUp keys to move between lines.
2. Press the spacebar to toggle the Auto Record Options Enabled field to YES.
3. To change any field settings, place the solid color edit block that appears on the screen next to
the field name. Type the information in the field and press Enter
...or for some fields, press the spacebar to toggle the value.
Notes
·
Use Enter or the arrow keys () to move between fields.
·
To display detailed help for the current field, press F1. See "Online Help Function" on page
3-6.
4. When finished, press Alt+S. You are asked if you want to overwrite the Auto Record.
5. Press Y. Stratagy automatically transfers the data to the description line in the Auto Scheduling
Menus
Record Summary highlighted in Step 1.
Stratagy I&M 06/02
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Menus
Auto (Scheduling) Menu
Modify Auto Scheduling Records
1. In the Auto Scheduling Record Summary section of the Auto Menu, highlight the record you
want to define.
Note
Use the PgDn and PgUp keys to move between lines.
2. If appropriate, press the spacebar to toggle the Auto Scheduling Record Options Enabled field
to YES.
3. Define the Auto Scheduling Record Options fields.
Note
To display detailed help for the current field, press F1.
4. When finished, press Alt+S. You are asked if you want to overwrite the current auto record.
5. Press Y. Stratagy automatically transfers the data to the description line in the Auto Scheduling
Record Summary highlighted in Step 1.
Disable Auto Scheduling Records
1. In the Auto Scheduling Record Summary section of the Auto Menu, highlight the appropriate
<Enabled> description line.
Note
Use the PgDn and PgUp keys to move between lines.
2. Press the spacebar to toggle the Auto Scheduling Record Options Enabled field to NO.
3. When finished, press Alt+S. You are asked if you want to overwrite the current auto record.
4. Press Y. Stratagy automatically changes the description line in the Auto Scheduling Record
Summary highlighted in Step 1 to <Disabled>.
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Menus
Auto (Scheduling) Menu
Auto (Scheduling) Menu Field Descriptions
Menu Bar
User's
Information
Auto
Scheduling
Record
Summary
Auto
Scheduling
Record
Options
4068
Figure 6-5
Auto Menu with Sample Data
Table 6-5
Auto Menu Screen Fields
Menu Bar
Access and viewing options.
Save
Press Alt+S to save the current Auto record.
Esc/EXIT
Press Esc to exit the Auto Menu and return to the Users Menu.
PgDn/NEXT
Press Page Down to view the next Auto record for this User ID.
PgUp/PREV
Press Page Up to view the previous Auto record for this User ID.
Auto
Menu title.
User's Information
Display only--changes to these fields must be made in the Users Menu--see "Users Menu" on page 6-1.
User ID
User ID mailbox number.
Comment
Notation or reminder about the functions of this mailbox.
Security Code
Password that permits the user access to the User ID mailbox. (Does not display.)
Extension
Programmed dial actions Stratagy performs to transfer a call that has accessed the
User ID (i.e., Do Not Disturb is Off). Includes transfer to a User ID mailbox, a remote
number, or paging.
Directory Name 1
The first of two names Stratagy searches when a caller uses the directory (default
411).
Menus
Directory Name 2
The second of two names Stratagy searches when a caller uses the directory
(default 411).
Auto Scheduling Record Summary
Display only--one-line descriptions of each existing Auto Scheduling record.
Stratagy I&M 06/02
6-23
Menus
Auto (Scheduling) Menu
Table 6-5
Auto Menu Screen Fields (continued)
Auto Scheduling Record Options
Auto fields for the record highlighted in the Auto Scheduling Record Summary.
Enabled
Enable or disable the current Auto record (auto scheduling).
Yes
Enable the record. Stratagy carries out the instructions defined by the record.
No
Disable the current Auto Schedule record.
Possible values: Yes, No
Default:
No
First Scheduled Change
Change On
Date (mm/dd/yyyy) of first scheduled change.
At
Time (hh:mm) of first scheduled change. Military format (24-hour clock).
To guarantee that Stratagy programs a holiday schedule after the open greeting
schedule, set the holiday greeting's Change At time one minute after the regular
open greeting time in case the holiday and open greeting schedules take place on
the same day.
Frequency of Change
Stratagy adjusts the next event time forward one day at a time per Days of the
Week, Restricted To until the first valid day is found, regardless of the values in the
Frequency of Change fields.
To program holidays that occur on different days each year, such as Thanksgiving
and Labor day, define the Frequency of Change fields of as 11 months and 29 days,
restricted to the appropriate Days of the Week.
And Every Month(s)
Number of months before the change re-occurs at the time defined under Change
On/At. For example, most holiday greetings would be set to occur every 12 months
on the day specified.
Possible values: 0~12
Default:
0 (months)
And Every Day(s)
Number of days before the change re-occurs at the time defined under Change On/
At. With every 1 day, the change occurs daily; with every 14 days, the change
occurs every two weeks.
Possible values: 0~31
Default:
0 (days)
And Every Hour(s)
Number of hours before the change re-occurs. With every 12 hours, the change
occurs twice daily.
Possible values: 0~23
Default:
0 (hours)
And Every Minute(s)
Number of minutes before the change re-occurs. With every 30 minutes, the change
occurs every half hour.
Possible values: 0~59
Default:
0 (minutes)
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Stratagy I&M 06/02
Menus
Auto (Scheduling) Menu
Table 6-5
Auto Menu Screen Fields (continued)
Days of the Week
Restricted To
Days of the week to which the change is restricted.
Y:
Change occurs on this day of the week.
N:
Change does not occur on this day of the week.
Stratagy adjusts the next event time forward one day at a time until the first valid day
is found, regardless of the values in the Frequency of Change fields.
In the following example, the change is scheduled for Monday through Friday only.
Restricted To:MTWTFSS
YYYYYNN
Possible values: Y, N
Default:
Y
Next Change
Next Change
Display only--date and time the next change occurs (mm/dd/yyyy hh:mm). Time is
expressed in military format (24-hour clock). If an Auto Scheduling record is
disabled, this field displays NEVER.
User ID Settings
Extension
New extension Stratagy rings when the record is active. More specifically,
programmed dial actions Stratagy performs after the change occurs to transfer a call
that has accessed the User ID (i.e., Do Not Disturb is Off). For example, ring a
different extension after hours rather than during the day.
Possible values: include User ID mailbox, telephone extension, Token
Programming Language
Default:
Users Menu's Extension value for the User ID
Rings
When the change occurs, the maximum number of rings Stratagy must wait when
transferring a call to the User ID before determining a Ring No Answer.
Possible values: 0 (uses system default), 1~9
Default:
0
Do Not Disturb
Value for Do Not Disturb when the change occurs, even if the Users Menu's Lock Do
Not Disturb is On.
On:
Stratagy plays the User's mailbox greeting to the caller without attempting to
ring the extension.
Off:
Stratagy follows the dialing instructions provided in the Extension field.
Possible values: On, Off
Default:
Off (DND not active)
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Stratagy I&M 06/02
6-25
Menus
Auto (Scheduling) Menu
Table 6-5
Auto Menu Screen Fields (continued)
Call Screening
Value for Call Screening when the change occurs, even if the Users Menu's Lock
Call Screening is On.
On:
Stratagy asks the caller to record his name, and then attempts to reach the
user. If the user answers, Stratagy plays that recording. The user can press:
to accept the call. Stratagy connects the caller to the user.
to reject the call and hang up. Stratagy reconnects the caller and plays the
user's mailbox greeting. Stratagy follows the procedures used for the Ring
No Answer chain.
to transfer the call with an announcement. The user dials the extension to
transfer the call and hangs up. Stratagy plays "Your call is being
transferred to" and the name recording or the User ID of the extension
where the call is being transferred. Stratagy transfers the call to the new
extension.
to transfer the call without announcement. The user dials the extension to
transfer the call and hangs up. Stratagy asks the caller to continue to hold
and transfers the call to the new extension.
Off:
Stratagy transfers the call to the extension without inquiry.
Possible values: On, Off
Default:
Off (Call Screening is off)
Greeting #
Which of eight greetings--the system greeting or one of seven User ID greetings--
this extension/mailbox plays when the change occurs. Plays even if Users Menu's
Current Greeting Max is set to 0 (user cannot change greeting).
Possible values: 0, 1~7
Default:
0 (system greeting)
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Stratagy I&M 06/02
Menus
Notify Menu
Notify Menu
Customizing User ID mailboxes involves defining User IDs using the Users, Auto (Scheduling),
and Notify Menus. This chapter discusses the following Notify Menu functions:
· How Stratagy uses Notify records
· Templates
· Access/exit the menu
· Menu Options
· Create, modify, or disable records/templates
· Notify Menu field descriptions
How Stratagy Uses Notify Records
The Notify Menu enables you to program Stratagy to automatically notify a caller of messages, or
a System Administrator of low-disk space or unsuccessful system startup. There are ten Notify
records available for each User ID. Each record represents one method of notifying the user of new
messages.
The six types of notification (normal, relay, pickup, disk, urgent and panic) are based on the action
that activates the notification. Notification methods are programmed using the Token Programming
Language (see Appendix B Special Greeting User ID Mailboxes) and include message waiting
lights, beepers, pagers, other telephones (inside extensions or outside numbers), and office paging
systems.
By using available templates (predefined notification instructions), fields may be defined and
assigned to one or more mailboxes that require the same type of notification (for example, message
waiting lights). Stratagy accommodates variable information, such as the User's extension number
when lighting a message light, to streamline notification set up.
Notification can occur based on the following:
· Days of the week
· Hours of the day
· Time interval between notifications (e.g., every 30 minutes)
· Number of times to repeat notification process (e.g., two times)
See Appendix A Checklists/Forms for a form to use when defining Notify records.
See Chapter 5 How Stratagy Operates for information about customizing User ID mailboxes. See
"Auto (Scheduling) Menu" on page 6-20 and "Notify Menu" on page 6-27 for information about
the other menus. See Chapter 8 Customization Examples for sample customized User ID
mailboxes.
Menus
Stratagy I&M 06/02
6-27
Menus
Notify Menu
Templates
Templates are general notification actions which may be used for any number of Notify records and
User ID mailboxes. By having User IDs share templates, you can make changes to all notification
records for those User IDs by simply changing one template.
Stratagy provides a group of preset templates covering notification methods for Toshiba telephone
systems, SMDI, AMIS, and paging applications. These default templates can be used as is or
modified for other related purposes. See "Create Notify Records/Templates" on page 6-29 and
"Modify Notify Records/Templates" on page 6-29 for instructions on creating and modifying
templates.
View Existing Templates
1. From the Notify Menu, press Alt+T. A dialog box with a list of templates displays.
2. Highlight the template you want, using the Page Down and Page Up keys and press Enter.
Stratagy displays the template information in the appropriate Notify Record Options fields.
Access/Exit the Notify Menu
See "Users Menu" on page 6-1 for information about accessing and exiting the Users Menu.
Access the Notify Menu
While viewing a specific User ID mailbox record, press Alt+N. The Notify Menu displays.
Exit Notify Menu
1. Press Alt+S. Your changes are saved.
Important!
To save your modifications to the current User ID mailbox, you must press Alt+S
before pressing Esc.
2. Press Esc. The Users Menu displays.
Notify Menu Options
The Notify Menu (see Figure 6-6 and Table 6-6 on page 6-31) consists of four parts:
· Menu Bar: access and viewing options (select).
· User's Information: overlay of information about this User ID mailbox from the Users Menu
(display).
· Notify Record Summary: ten one-line descriptions of existing notifications (display).
· Notify Record Options: Notify fields for the record highlighted in the Notify Record Summary
(modify).
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Stratagy I&M 06/02
Menus
Notify Menu
Create Notify Records/Templates
1. In the Notify Record Summary section of the Notify Menu, highlight the first available
<Disabled> description line.
Note
Use the PgDn and PgUp keys to move between lines.
2. Press the spacebar to toggle the Notify Record Options Enabled field to YES.
3. Define the Notify Record Options fields
Note
Use Enter or the arrow keys () to move between fields. To display detailed help for
the current field, press F1.
...or press Alt+t to select a
template. The Template
screen displays (shown
right).
Highlight the template,
using the Page Down and
Page Up keys and press
Enter.
Stratagy displays the
template information in the
appropriate Notify Record
Options fields.
4066
4. (Optional) If you are using a template and the Method field contains the characters %V, fill in
the Variable field with the appropriate telephone number or information.
5. Press Alt+S. You are asked if you want to add a new template.
6. Type Y. You are asked if you want to overwrite the Notify Record.
7. Type Y again.
Stratagy adds this Notify record to the template database, overwrites the default notification
template with this information and automatically transfers the data to the description line in the
Notify Record Summary highlighted in Step 1.
Modify Notify Records/Templates
Important!
Modifying the template changes the template for all User IDs using the template.
1. In the Notify Record Summary section of the Notify Menu, highlight the first available
<Disabled> description line.
Note
Use the PgDn and PgUp keys to move between lines.
2. If appropriate, press the spacebar to toggle the Notify Record Options Enabled field to YES.
3. Define the Notify Record Options fields. Use Enter or the arrow keys () to move between
fields. To display detailed help for the current field, press F1.
4. When finished, press Alt+S. Your
changes are saved and Stratagy
Menus
prompts (shown right):
C:
(cancel) Prevent the Notify record
4188
from overwriting the existing template.
R:
(replace template) Overwrite the old template with this new Notify record.
Stratagy I&M 06/02
6-29
Menus
Notify Menu
A:
(add) Add this Notify record to the template
database as a new template.
Important!
Replacing an existing template affects all User ID mailboxes currently using the
template unless the change is confined to the Notify record's Variable field.
5. Enter C for cancel, R for replace template or A for add. Stratagy automatically transfers the data
to the description line in the Notify Record Summary highlighted in Step 1.
Disable Notify Records/Templates
1. In the Notify Record Summary area of the Notify Menu, highlight the appropriate <Enabled>
description line.
Note
Use the PgDn and PgUp keys to move between lines.
2. Press the spacebar to toggle the Notify Record Options Enabled field to NO.
3. Press Alt+S. You are asked if you want to overwrite the current record.
4. Press Y. Stratagy automatically disables the appropriate description line in the Notify Record
Summary. In addition, Stratagy keeps the original information so you can reactivate the Notify
record by changing the Enabled field to YES.
6-30
Stratagy I&M 06/02
Menus
Notify Menu
Notify Menu Field Descriptions
Menu Bar
User's
Information
Notify Record
Summary
Notify Record
Options
4065
Figure 6-6
Notify Menu with Sample Data
Table 6-6
Notify Menu Screen Fields
Menu Bar
Access and viewing options (select).
Save
Press Alt+S to save the current new or modified Notify record.
Templates
Press Alt+T to view existing template (pre-set notification instructions).
Esc/EXIT
Press Esc to return to the Users Menu.
Page Down/NEXT
Press Page Down to view the next Notify record for the User ID.
Page Up/PREV
Press Page Up to view the previous Notify record for the User ID.
Notify
Menu title.
User's Information
Display only--changes to these fields must be made in the Users Menu--see "Users Menu" on page 6-1.
User ID
User ID mailbox number.
Comment
Notation or reminder about the function of the mailbox.
Security Code
Password that permits the user access to the User ID mailbox. (Does not display.)
Extension
Programmed dial actions Stratagy performs to transfer a call that has accessed the User ID
(i.e., Do Not Disturb is Off). Includes transfer to a User ID mailbox, a remote number, or
paging.
Directory Name 1
The first of two names Stratagy searches when a caller uses directory (default 411).
Directory Name 2
The second of two names Stratagy searches for when a caller uses the directory (default
Menus
411).
Notify Record Summary
Display only--10 one-line descriptions of existing notifications.
Stratagy I&M 06/02
6-31
Menus
Notify Menu
Table 6-6
Notify Menu Screen Fields (continued)
Notify Record Options
Notify fields for the record highlighted in the Notify Record Summary area.
Enabled
Enable or disable the current Notify record.
Yes: Enable the record. Stratagy carries out the instructions defined by the record.
No:
Disable the current Notify record.
Important!
Using Stratagy's User Notification option for his/her User ID mailbox, a user
can enable or disable an existing Notify record and modify the contents of the record's
Variable field.
Possible values: Yes, No
Default:
No (disabled)
Frequency of Notification
MTWTFSS
Days of the week to which notification is restricted.
Y:
Notification occurs on this day of the week.
N:
Notification does not occur on this day of the week.
In the following example, notification is scheduled for Monday, Wednesday, and Friday only.
Restricted To:MTWTFSS
YNYNYNN
Possible values: Y, N
Default:
Y
From
Start notification time (hh:mm). Military format (24-hour clock); e.g., 5:30 p.m. is
represented as 17:30. Always less than To. To specify 24 hours, set From at 00:00 and To
at 23:59.
Default:
00:00
To
End notification time (hh:mm). Military format (24-hour clock). Always more than From. To
specify 24 hours, set From at 00:00 and To at 23:59.
Default:
23:59
Notify After
Number of minutes before Stratagy attempts the first notification to a user after someone
leaves a new message.
Important!
If this is the only enabled Notify record, use the default value 0. If there is
more than one enabled Notify record for the same date and time, set Notify After to a
different number of minutes for each record. This avoids potential conflict.
Possible values: 0~ 60
Default:
0 (immediately)
Continue Every
Number of minutes before Stratagy re-attempts notification after the first notification. For
example, every 60 minutes means notify this user every hour after the first notification.
Possible values: 0~60
Default:
60 (minutes)
Max Times
Number of notification attempts when new messages exist in this user's mailbox.
Stratagy counts only successful tries; i.e., successfully performing each action in the
Method field.
Possible values: 0~999
Default:
0 (Stratagy continues until the user has played every new message.)
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Menus
Notify Menu
Table 6-6
Notify Menu Screen Fields (continued)
Notify Features
Title
Comment or reminder that identifies the type or purpose of this Notify record/template. For
example, message light on, digital pager, home. (Field is 16 characters long.)
Type
Notification type for this record. To select the type:
1.
When the cursor is in the Type field to display the options, press F2.
2.
Use the arrow keys () to highlight the type you want.
3.
Press Enter to select the type.
NORMAL: Notify user of new messages in his mailbox by lighting the message light or
calling a telephone number.
Notification begins when a message is left in the User ID mailbox.
User notified of new messages in his mailbox by lighting the message light, calling a
home telephone, calling a cellular telephone, or calling any off-premise location.
Notification ends when the user picks up messages or when the maximum number of
tries (Max Times) has been reached.
RELAY: Notify user by relaying the caller's telephone number to the user's beeper display.
Notification begins when a caller uses the relay paging feature to record a telephone
number. Stratagy prompts the caller to:
1.
Press while connected to the personal greeting of the user's mailbox.
2.
Enter his/her telephone number and press .
Stratagy stores the telephone number in the Method field token %R.
User notified when the caller's telephone number is relayed to the user's beeper
display or forwarded to a voice answered telephone.
Notification ends when the maximum number of tries (Max Times) has been reached.
PICKUP: Turn off a message waiting light after a user has retrieved messages from his
mailbox.
Notification begins after the user picks up all new messages and exits from the Play
Messages selection.
Notification ends when the maximum number of tries (Max Times) has been reached.
Therefore, be sure to enter 1 when you define Max Times.
DISK: Notify user (usually System Administrator) when available flash drive space is low.
Notification begins when the available flash drive storage space reaches the
predefined limit (set using the Stratagy system configuration parameter diskwarn).
The default is 5%.
Notification ends when the maximum number of tries (Max Times) has been reached.
URGENT: Notify user of an urgent message in his mailbox.
Notification begins when a User ID mailbox receives a message the caller marked as
urgent.
Notification ends when the maximum number of tries (Max Times) has been reached.
PANIC: Automatically notifies the System Administrator or support personnel that an error
has occurred on the system whenever an unsuccessful restart occurs during the Automatic
System Recovery.
Possible values: NORMAL, RELAY, PICKUP, DISK, URGENT, PANIC
Default:
NORMAL
Menus
Stratagy I&M 06/02
6-33
Menus
Notify Menu
Table 6-6
Notify Menu Screen Fields (continued)
Variable
Value Stratagy inserts in place of the %V in the Method field. Typically, this is pager or
similar value associated with the record rather than the template.
The uses include:
·
Notification templates can be used for many users.
·
Field personnel can be notified at different destinations during the day or week.
Important!
Using Stratagy's User Notification option for his/her User ID mailbox, a user
can enable or disable an existing Notify record and modify the contents of the record's
Variable field.
Possible values: blank, telephone number, extension, Token Programming Language
Default:
blank
Method
Programmed dial actions Stratagy performs to notify the user.
Possible values: include User ID mailbox, telephone extension, Token Programming
Language
Default:
blank
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Stratagy I&M 06/02
Document Outline
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