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800- TELECO4 |
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Today's technology can be very intimidating. Even the greatest technology is only as good as it's implementation. Teleco can explain what "new" technologies are and how they can help your business. We can also help explain what "new" technologies are just "bells and whistles" and don't really help improve your business. Many of these technologies can even pay for themselves!
We have almost 25 years experience and can give you the benefit of 100's of installations, so you don't waste time and money chasing after the wrong solutions.
Here are just some of technologies that we have implemented and how they helped our clients.
Remote administration is one of the most valuable technologies available today. This allows Teleco to make programming changes or do diagnostics remotely, via modem, to your telephone or voice mail system. Most companies today do not have a full time IT staff or even a part time telephone system administration. Remote administration allows Teleco to perform that task for you and if you have a Maintenance Contract with Teleco, we do it for FREE! Through remote administration, Teleco can reset mailbox passwords, change toll restriction, change ringing, perform normal software upgrades, move extensions, and back up your system's database. This keeps your system running at it's best.
Interactive Voice Response: IVR
In simple systems, IVR can be used just to give directions, business hours, a fax number or web site address. This can help alleviates repetitive questions that your receptionist or operator is frequently asked. Simple IVR is a feature of all voice mail systems.
Complex IVR can be used to give more information, for example. At a major NYC transit company, Teleco set up an IVR system to give callers bus route information. Riders can information on schedules, stops, fares and more. Callers can even order a handicapped accessible bus to be at a certain stop at a certain time. This has freed the bus dispatchers from answering dozens of calls a day and provides riders with easy 24 hour access to the needed information.
In another IVR solution, Teleco set up a retail store locator for a major clothing designer. Now potential customers can find the store nearest them that carries the clothing line they are interested in by entering their zip code. The system tells them the nearest 5 locations that they can buy the clothing line they want. This IVR system processes hundreds of calls a month from all over the country. Now 24 hours a day, in any time zone, potential customers can get the information they need to make a purchase.
Automatic Call Distribution: ACD
ACD, also known as call queuing, places calls on hold until "they are answered in the order received." ACD is a very common technology, but it needs to be implemented properly. Callers can get very frustrated with long waits and lack of information while they are on hold.
Teleco can provide live ACD monitoring and historical reporting, so supervisors can assign the right number of people to cover the phones at the busiest times. ACD can also be programmed to send callers to an overflow destination, such as the main operator, when they have been on hold too long or if too many callers are in queue.
As with most complex technologies, it takes expertise to understand and explain all of the options available and to set up a system to work optimally.
Teleco's 25 years of experience is crucial in making sure your ACD works as hard as your do.
Speech recognition Auto Attendant allows callers to speak the name of the person they want rather then dialing the number. This can improve call processing and give a very high tech impression of your business. Internal users can also use speech recognition instead of key press for voice mail functions such as delete, forward, save, replay, etc.
DID is one of our most popular features. DID has been used by large companies and institutions for many years, but now is affordable to almost anyone. DID gives your company a block of consecutive numbers (555-1000 to 555-1099). Each number is assigned to a specific phone, group of phones, ACD group, voice mail box, or fax machine/modem. Each phone can even have more then 1 DID number, so you can give a priority number to your family or important clients.
This lets callers get right to the proper person with having to go through an operator or auto attendant and can dramatically improve call processing.
Computer Telephone Integration: CTI
You'd like to work at home, but you need to stay in touch? Running out of desks, but need more employees? If so, then OPX may be perfect for you. Image taking your phone off your desk and plugging it in at home and having access to all the office lines and features. That's what OPX can do for you and your business. Whether full time telecommuting or just working from home Friday's in the summer, OPX lets you "move" your office anywhere.
OPX allows you to "login" to your office system from almost anywhere and take your intercom, office lines and features with you. OPX works through an analog dial up connection, ISDN, or over the Internet using a broadband connection.
You can even use this technology to link multiple offices together into one seamless telephone system.
In a recent installation at tile and marble company, they always had problems taking measurements over the phone. Now they have a record of exactly what their customers have ordered. Just one problem averted has saved them thousands! Best of all on many systems, Live Record is a standard feature.
Emergency Message Notification
Are you still using an answering service at night? Do you miss important calls after hours? Wouldn't it be nice if your voice mail could call you at home or on your cell phone and tell you if you have an urgent message? Well now you can!
Many of Teleco's voice mail systems can notify you at any outside phone number of an urgent message. The system can even cascade notify running though a list of numbers until the message is picked up.
You can't be in your office 24/7, but now you don't have to miss important calls. Perfect for service businesses, doctors, lawyers, or anyone that needs to be in constant communication.
In several recent installations, customers saved enough by canceling their answering services to pay for an entire new telephone system!
Soft Key Integration
Soft Key's are one of the most exciting developments in the past few years and can really make the difference between a good phone system and a great one. Soft Keys are buttons below the LCD display on your phone that change function depending on what you're doing. If you're checking your voice mail, the soft keys may say, forward, delete, or rewind. If you making a call they might say conference or transfer. If your phone is idle they may just say how many new and old voice mails have.
Voice over IP (VoIP)
Voice over IP includes several new technologies including making long distance (especially international) calls over the internet, connecting remote users to the main system over the internet, or even linking multiple locations together. There can be many cost savings and productivity gains with voice over IP technology. As with all new technologies, experience is vital in selecting and implementing the right technology. Teleco's 25 years of experience can save you time and money and make sure that you get all the benefits of this exciting technology.
Commercial on Hold
Commercial on Hold or Message on Hold can can tell callers about your business. You can advertise products or services that your customers may not know about, keep callers entertained, or just play a friendly reminder that you haven't forgotten that your callers are still on the line. Make hold time productive, positive time. Commercial on Hold gives your business a polished, professional sound that plain music on hold just can't do. Teleco can provide you with a profession Commercial on Hold player with a customized sound studio production for only $300. Call 800-Teleco-4 today for more details. |
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IVR allows your callers to get information, such as account balances or store locations,
from their touch tone phones.
CTI is a new and up and coming group of technologies.
Just some features include, caller ID screen pops, recording calls to your
PC, dialing from your PC
using your contact software, checking your voice mail from your computer, or
any computer on the internet for that matter. CTI includes some of
today's most complex features. Call Teleco today to see what CTI can
do for your business!
In today's fast paced business world it's not always
possible to get everyone together for that important meeting, especially if
customers or employees are in different cities. Most phone systems
only support 3 or 4 person conferencing. Teleco's systems can use a
conference bridge to get 6, 8, or more people together on a conference call;
it's the next best thing to being there. And the conference bridge
amplifies all callers so there is no volume loss associated with traditional
conference calls.
How often does a customer say to you "I didn't say that!"
Wouldn't it be nice to have a record? Well now you can with Live
Record. At the press of a button you can start recording your
conversation right into your voice mailbox. You can even forward that
recording to another mailbox.
