Toshiba CIX Phone Systems
The Toshiba Strata CIX line of
digital VoIP hybrid business telephone systems comes in sizes
designed to meet every need and every budget. All Toshiba telephone
systems come with Toshiba's industry renowned performance and
reliability built in.
Download the Toshiba CIX eBrochure.
- supports up to 672 ports for users requiring 30 to 560
- supports up to 112 ports for users requiring 8 to 72
supports up to 16 digital phones, 11 outside lines with free Caller
ID, 24 VoIP phones, and two analog ports.
(discontinued)- supports up to 16 ports, and
expandable to full Strata CIX 100 capacity.
(discontinued) - supports up to 16 ports, six outside lines with
free Caller ID, and two analog station ports.
Whether you need a basic reliable
business telephone system or a sophisticated high end
telephone system with advanced
capabilities, like VoIP, SIP, DID, and ACD, the Toshiba CIX line of
digital VoIP hybrid telephone systems will work for
you. Toshiba provides your business with the flexibility you
need from a telephone system. The Toshiba CIX
can easily adapt to your changing and growing needs. The Strata CIX
telephone system is specifically designed to provide the exact telecommunication
features your business requires today, and as it grows in the
future. Starting at 3 phones and growing to over 500, the Strata CIX
is the ultimate cost-effective telecommunication solution to give
you the investment protection you need.
Telephones For Every Application
Toshiba digital telephones are both stylish,
user friendly, and efficient. Their
exceptional functionality and ease of use ensures your employees
will maximize the benefits of the system's many features, improving
both internal and external communications. Toshiba features a wide range of
digital telephones and consoles,
allowing you to mix and match your telephones to your specific application.
All Toshiba telephones are compatible with all Toshiba systems, even
if you upgrade to a larger telephone system.
Plus, proven Toshiba quality and
reliability are built into every telephone we offer. Each model is
rigorously tested in real-world conditions, so you can depend on
your Toshiba digital telephone system's performance day-in and
- Available in charcoal gray or ash white color to match your office
- A variety of 10-, 14-, and 20-button speakerphones with or
without LCD models are available, some with back-lit displays and
- Digital and analog single line telephones
- Two 900 MHz digital cordless telephone models meet your needs for
mobility within the office.
- There are 10-Button & 20-button add-on modules,
10 button desi-less add on modules, and
a 60-button receptionist console that are
ideal for small/medium volume answering requirements.
CIX Attendant Console is the most effective solution
for specialized high-volume call answering. User-friendly Windows
interface and streamlined functions make high-volume call answering
faster, easier, and more efficient.
- All phones can be wall mounted
and have multi-position tilt stands
- All phones have built in headset
Award Winning VoIP Technology Built In
phones come in both 10 and 20 button sizes. They can connect workers
across your LAN or WAN or anywhere there is an internet connection.
- Wireless IP telephone the delivers all the
capabilities of Toshiba's CIX desk IP phone while being entirely
mobile over your entire 802.11 Wi-Fi network,
- Soft phones can even connect you on your laptop or desktop.
Toshiba supports proprietary multiline soft phones or generic SIP
softphones like X-Lite.
- Access to all features including intercom, off-hook call
announce, paging, and more.
- Full duplex speakerphones
Mobility can offer more than just savings
The Toshiba Strata® CIX IP communication system helps you keep
your customers connected and employee productivity at its peak.
This versatile system supports many types of mobility endpoints
and devices, including SoftIPT soft phone for notebook computers and PDAs, wireless IP telephones, and cordless telephones.
Click here for more information on
Toshiba Strata Mobility
Stay Fully Productive While On The Go!
- Share the same station port and extension number with your
- Provides most functions of a Toshiba digital desk phone
- LCD displays Caller ID and concise feature-operation
- Switch between your cordless and digital desk phone even
during a call!
- Advanced DECT wireless
technology provides significantly longer range and better
connection quality than conventional cordless phones
- Never miss a call again.
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That Improve Your Business (click for a list
of all the CIX features)
LCD Feature Prompting with Soft Key Operation:
Provides easy-to-follow instructions and eliminates need for station
users to remember access codes or operational sequences for commonly
Get a copy of your voice mail sent to
your email or even your cell phone.
• User Programmable Feature Buttons:
Users can program
their own buttons to automatically perform a sequence of feature
operations at the touch of just one button.
• Auto Busy Redial:
Allows station users to
automatically have their telephone redial a busy outside number.
• Modular Growth and Expansion:
expansion in a building-block process. You simply add features and
components as needed and telephones are compatible throughout the
entire CIX product line.
Cost Routing: Directs each outgoing call using the least
costly line or common carrier connected to your telephone system,
reducing the cost of long distance calls.
• Toll Restriction:
Enables you to control employee
access to long-distance calling. You can limit designated station
users to making only toll calls that are necessary for their job
Backup: The Strata CIX power supply is
standard-equipped with a battery charger and the batteries
continuously trickle charge optional back up batteries to capacity while
electrical power is present.
• Direct Inward Dialing (DID):
Routes incoming calls directly to specific stations without
going through a receptionist or an automated attendant.
• Multiple Directory Numbers: Extension
numbers can appear on multiple telephones and individual telephones
can have multiple station extension numbers, maximizing call
• Dialed Number Identification Service (DNIS): Route
incoming calls exactly where you want them to go according to the
number dialed. LCD display information identifies the type of call
and the number dialed.
ID: Displays the caller’s name, telephone number,
and customer profile from your database (with
CTI applications). You
won’t miss important call information even if you can’t answer the
call and the caller doesn’t leave a voice mail message. You can even
use speed dial to return calls from the call history list.
• Off-Hook Call Announce: Ensures that employees
receive important telephone calls by allowing the intercom to call a
busy station user. Call announcements can go through the handset or
the telephone speaker.
Features That Provide Efficient System Administration
CTX WinAdmin and CIX Network eManger software
runs on your PC or Laptop, making system programming and
administration fast and easy. CTX WinAdmin and CIX
Network eManager provides
full programming for technicians and system administrator level
programming for end users.
Allows off-site service
personnel to alter system programming and test
hardware from remote locations either via IP or dial-up.
• SmartMedia Card:
a removable memory card that is commercially available in retail
stores. It is the same as SmartMedia cards used in digital cameras,
MP3 players, etc. The Strata CIX uses the SmartMedia card to store
all error and trace logs, the system operating software, and the
customer database. The SmartMedia card is inserted into a socket on
the CIX processor. The CIX processor creates and labels files onto
the card for all maintenance functions. These files can be moved,
copied, or e-mailed using PCs equipped with a SmartMedia card
• System Fault Finding and Alarm Indication: Visual
Let your system administrator or attendant console operator
know when the system experiences a malfunction. These conditions can
be detected, alerted, logged, and traced. Strata CIX includes many
useful diagnostic tools:
• Automatic Fault Recovery:
The system can automatically
correct certain conditions detected during operation. This enables
the system to continue operating normally without requiring
• Backup/Restore: The
customer database can be backed up and restored using the SmartMedia
card. The customer database is a file that can be stored on the
SmartMedia card, transferred to the PC hard drive, e-mailed, etc.
• Maintenance and Administration via
LAN: CTX WinAdmin
and CIX eManager can be connected to the
Strata CIX telephone system via your local area network (LAN) as well as
remotely via modem over the public telephone network.
• Software Upgrade:
All Toshiba Strata CIX telephone systems can be upgraded using the SmartMedia
card or via upload from a remote location. The operating
software is a file that can be stored on the SmartMedia card,
transferred to the PC hard drive, e-mailed, etc. No hardware
is required and best of all Toshiba provides upgrades for their
telephone systems for free.
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Toshiba’s Contact Center Solutions
A contact center doesn’t have to be complex to be powerful, and
Toshiba’s Strata® CIX™ is simplicity at its finest. Running as an
application on the Strata Media Application Server, a robust array
of Automatic Call Distribution (ACD) features makes it easy to
manage inbound calls, optimize contact center operations, and
increase customer satisfaction.
Toshiba Call Center Solutions Overview
A well-managed contact center can serve customers quickly,
efficiently, and cost-effectively, providing an important
competitive advantage to a business of any size.
Toshiba enhances call center operations in several important
response to callers
efficient handling of peak hours traffic
- Grows with
your business to protect your investment
Call Center Applications
Automatic Call Distribution
Toshiba’s Strata Automatic Call Distribution (ACD) ensures that
calls are handled quickly and efficiently. The system runs as an
application on the Strata Media Application Server (MAS), along with
call reporting software Insight or Taske, Strata Call Manager, voice mail, and other
value-added Computer Telephone Integration (CTI) applications.
Strata ACD boasts many sophisticated capabilities, including:
Call Routing directs calls based on Caller ID, account numbers,
private lists, balanced call count, preferred agent treatment,
agent priority, time-of-day, day-of-week, day-of-year, and
Routing sends calls to the right person to handle the call.
Queuing enables you to answer higher priority calls sooner.
Group Agent Log-in provides important call coverage between groups
and tiered service levels.
Priority Routing gives you the ability to send the right call to
the right agent.
Announcements play pre-recorded messages and inform holding
callers of their place in the queue or estimated time before
answer, as well as offering alternative actions like going to
voice mail or invoking a call back reservation.
- IVR Voice
Assistant gathers and validates caller input, triggers responses,
alerts agents and supervisors when the queue gets overloaded with
calls, and provides many creative application opportunities.
of your PC and your telephone enables you to manage incoming and
outgoing call functions and synchronizes with your company’s
operations, CRM or contact software.
recording/logging enables you to record, store, organize, search,
and playback telephone calls to avoid disputes and improve the
quality of training and customer service.
- Call Center
reports let supervisors analyze agent performance, call center
group activity, and system status, as well as forecast future call
center staffing requirements by analyzing call volume patterns.
Network Automatic Call Distribution
Network ACD applications enable multi-site contact centers to work
together as one call routing system. Network ACD distributes agents
over the network and routes calls to available agents on any CIX
system on the network. Network ACD checks the status of agents in
other nodes before routing calls to those agents. The call center
reports include agents and calls over the network, and helps Net
Phone support features such s Network DSS/BLF and/or Chat between
users in multiple nodes.
Multimedia Web Chat and Web Callback
Even more advanced features give customers additional ways of contacting your company. Web
Chat enables online customers to initiate an instant messaging chat
session with a contact center agent. By providing their name and
number on a website, online customers can also request a
“call back”. When a representative becomes available, this Strata
ACD application automatically calls the customer. Multimedia Web
Callback provides better customer service, reduces hold times and
helps reduce contact center operation costs.
The web callback service provides many important capabilities:
callback requests to different ACD groups based on information
entered, such as callback number, extension, name, subject, notes,
duplicate callback requests to the same callback number and
number of web callback requests in ACD queue.
initial queue priority for web callback request.
virtual ACD queue (no corresponding Strata CIX pilot DN).
- Supports web
callback counting similar to regular callback counting in TASKE
additional web callback statistics reports.
- Strata Call
Manager can show user information such as name and/or subject
collected on the web page when the callback request is made to an
web widget provided (includes source codes for ASP.NET, JAVA, and
PHP). A basic Web callback widget can be used or the widget can be
customized for customer’s web server environment.
- Most types
of browsers are supported, including Mac.
Call Reporting Tools
With Toshiba’s call center applications, your call statistics and
management reports and live monitoring displays are conveniently
accessible online. View live displays and customized reports on
everything from call statistics and agent performance to forecasting
tools, auto reports, and more using any of several PC-based
reporting solutions that are ideal for use with ACD applications.
Call Recording Tools
Call recording/logging enables you to record, store, organize,
search, and playback telephone calls to avoid call disputes and
improve the quality of training and customer services.
Avoid communication disputes with Tracer, a CTI enabled digital call
recording/logging system. Calls are recorded from start to finish,
and Tracer automatically inserts bookmarks in every recording
whenever calls are transferred or put on hold. When used together
with Strata Call Manager, users have the ability to start and stop
recordings or insert bookmarks at important points in a call. Tracer
can also help improve your business operations, including training,
quality control and customer service.
Tracer Replay, included with Tracer, lets you to easily manage
your call recording and retrieval functions. Replay streams the
audio from wherever the recording is stored and allows searching by
any collected information criteria.
Additional functionality includes:
- End to end recording captures every
second of the call, even while the
caller is on hold.
Recording records an entire conversation, even if the recording
was started after the call began.
Monitoring allows authorized users to listen to calls live as they’re
happening, whether those calls are being recorded or not.
Recording records specific or random extensions, groups of
extensions, or every extension. Toshiba is all about
flexibility to meet your needs.
Toshiba Telephone System Applications
Increase your company’s productivity, efficiency and customer
satisfaction with Toshiba’s
Strata CIX Dgital IP hybrid telephone systems. The Strata CIX offers
range of practical solutions that can enhance service, reduce
abandoned or missed calls and improve knowledge across your
Toshiba’s Strata CIX IP telephone systems and Strata Net enable
you to interconnect your main office with branch locations and/or
remote users. Strata Net is a private networking application that
combines network-based features and the features of traditional PBX
systems, reducing infrastructure, capital expenditure and operating
costs, and increasing productivity. Strata Net allows businesses to:
full-featured desk phone functionality to remote users anywhere
to your private intranet or the Internet.
- Reduce costs
by transmitting voice calls via the Internet or your private
- Provide one
integrated system for all your office locations by networking
multiple Strata CIX systems to work together as one system.
capabilities enterprise-wide, from a single voice mail system and
a centralized call center, to internal extension dialing and SMDR
- Turn a
long-distance call into a local call by “hopping off” the network
features include Centralized Voice Mail and Attendant, SMDR, and
Station DSS button appearances across all nodes. Alternate Routing
provides for toll bypass configurations and automatic recovery
from network disruptions.
Strata Call Manager
Combine the capabilities of your computer and telephone into one
powerful unified communication tool. Call control from your PC lets
you dial, answer or transfer calls, and more, using your mouse
without picking up the telephone.
Toshiba’s Strata Call Manager can
be used in conjunction with an IP or digital business telephone to
provide desktop call control. It can also be used as a stand-alone
IP soft phone, providing mobility and remote access, and
synchronizes with a company’s operations, CRM, or contact software.
Use Your PC to Provide Additional Telephone Functionality
- Drag and
drop features makes call transfer, speed dialing, and other
functions faster and easier
calls are handled as desired by events, conditions, and actions,
including routing, screening, forwarding, and voice mail
dialing from any application is easy. Launch documents,
applications and web pages from the Strata Call Manager interface.
- Chat enables
instant messaging communications with any user, broadcast message
to multiple users, and simultaneous Chat sessions
capabilities let users see co-worker availability and transmit
information to best serve your customer through an intuitive
control buttons let you dial numbers or extensions, launch
applications, and view automatic screen pops of caller information
- Call history
provides a log of incoming and outgoing calls that you can print,
search, sort, and redial with one click
- Call notes
follow the call wherever it’s transferred so callers don’t have to
re-answer the same questions
login/logout, supervisor functions and ACD Viewer through built-in
integration with Strata ACD Recording control through built-in
integration with OAISYS® Tracer products.
Call recording and logging systems record, store, organize, and play
back telephone calls, avoiding communication disputes. Recording
applications also help improve the quality of your business
operations, from training and quality control to customer service.
- Cradle to
Grave Recording captures every moment of the call, even while the
caller is on hold.
Recording records an entire conversation, even if the recording
was initiated after the call began.
Monitoring allows authorized users to monitor calls as they’re
happening, whether those calls are being recorded or not.
Recording records specific or random extensions, groups of
extensions, or every extension.
are automatically inserted when calls are transferred or put on
hold. Particular calls or parts of calls can be easily and quickly
Actions can be taken after a call, including sending an e-mail or
instant text message, or launching another program.
Multiple Applications on a Single Platform
Toshiba’s Strata® Media Application Server (MAS) integrates with
Strata CIX™ IP telephone systems to host a variety of value-added
unified communication applications within one platform. Reducing the
need for multiple servers, the Strata MAS dramatically decreases
cost and complexity.
Available in two models, the MAS (4-32 ports) and MicroMAS (2-8
ports) are compatible with all model Strata CIX systems, providing a
comprehensive and integrated solution that fits every size business
and every budget.
Applications Supported on MAS and MicroMAS
Attendant and Voice
Messaging and Fax Integration
Speech Recognition (ASR)
Voice Response (IVR)
Automatic Call Distribution (ACD) and
Communication Solution (VCS)
Browser-based system administration and personal administration
- Call Manager
Telephone Feature Customization Using FeatureFlex
Toshiba’s FeatureFlex™ adaptability and customization tool, Strata®
CIX™ IP telephone system, and Integrated Media Applications Server
(MAS), let you tailor your telephone system far beyond standard
options and features.
FeatureFlex lets users modify virtually any existing features and
create new ones. And not just CIX call processing, but blended
features that work between all system applications and resources
including voice mail and CTI applications.. A simple script editor
works with the Media Application Server to interpret code, process
functions, and follow custom routing. Create new functions in just
hours, not months or years waiting for the next software release.
For example, using the system’s built-in scripting language, an
enterprise can create applications that allow them to:
- Connect with
back office systems, and allow important information, such as
inventory management, to scroll across the phone or screen.
- Connect with
online sources for reference information, such as stock prices,
weather temperatures, currency valuations, and more.
- Set up call
management features, such as follow-me routing that forwards calls
to another number. It can also route calls from unknown callers
(or any designated callers) directly into voice mail.
FeatureFlex also opens the door to third-party application
development, enabling software developers, telecommunications
dealers, VARs, and systems integrators to create customized
solutions for individual vertical markets
Features That Keep
Strata CIX Operating At Peak Performance
• Strata CIX telephone systems
include Toshiba engineering
innovations that provide superior reliability compared to
similar-sized systems, assuring top performance day in and day out
for an average of 10 to15 years.
• Large Scale Integration
(LSI) technology makes circuit design compact and efficient. More circuitry fits onto smaller circuit
cards for a more compact design,
minimizing AC power requirements
and generating less heat. This maximizes product life and
reliability. Toshiba is industry renowned for longevity and
design standards are used by Toshiba world class engineers.
Components are selected only after they are thoroughly evaluated for
performance in high temperatures and other severe conditions
affecting reliability. Before manufacturing, all equipment undergoes
a series of proprietary tests that analyze environmental, EM,
electrostatic, and stress factors.
power surge protection is provided by the Strata CIX’s
switching-type regulated power supply that provides line filtering
and is protected by circuit breakers that can be reset. This design
assures that the Strata CIX has one of the most reliable power
• Built-in gas tubes on
ground and loop start CO line cards help provide
secondary protection of
each circuit from lightning and other power surges.
program control keeps all programming, option settings,
and customer database information in Random Access Memory (RAM). A
lithium battery in the CPU, with a life span of at least six years,
preserves RAM when AC power is unavailable. There is no volatile
memory loss and no need for external memory storage components.
• Since there are
no moving parts, stored
program control data is much safer and Strata CIX systems are much
more reliable than systems using disk drives to store data. The
absence of moving parts also reduces heat generation, resulting in
longer life and greater reliability and lowers electrical
consumption for lower cost.
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New Technology Design Protects You
• Toshiba Strata CIX
represent state-of-the-art technology at its best.
Strata CIX is designed using the latest technology, including SIP
trunks and SIP stations, MEGACO VoIP multiline telephones, and automatic call
to provide configuration flexibility and optimum
• The Strata CIX uses a
high-speed 32-bit RISC processor, DRAM working memory, SRAM with
lithium battery for back-up memory, and SmartMedia flash program
• The SmartMedia flash card
stores program memory and makes it easy to download memory as well
as upload program memory. Better yet, it makes future software
upgrades easy without replacing memory chip hardware.
• You can upgrade system features and capacity as needed.
block" design allows upgrading and growth at minimal expense.
• The system features universal slot architecture that allows you
almost any combination of trunk lines, telephones, and peripherals.
• Other systems’ “new” technology is old
compared to Toshiba Strata CIX telephone systems.
• Digital technology is
used to balance the volume for multi-party
• The Strata CIX processor
is equipped with a network connection for both local and IP
• Strata CIX systems
supports multiline IP Telephones, SIP telephone, and Softphones
• Strata CIX supports
today’s high-demand trunk interfaces using VoIP, SIP, and ISDN technology.
All Toshiba CIX telephone systems support SIP trunking, even the
smallest CIX-40. Toshiba is certified to work with:
Airespring, American Broadband Services, Broadcore, Broadvox,
Cbeyond, Clearfly Communications, Everest Broadband, MM Internet,
Level 3, Line Systems, New Global Telecom, Newroads Telecom,
NextLevel Internet, Saddleback Communications, Select Connect
Communications, Smart Choice, SoTel Systems, TelePacidic Communications, Twist
Networks, Vinculum Communications, XO Communications, and Xchange,
More SIP trunking partners are being certified every month, so even
if your SIP carrier isn't listed here, it may be certified.
Non certified carriers may still be compatible, but since SIP
trunking is a very new technology and is not a completely standard
protocol, it is best to use a certified carrier.
For information on Toshiba's discontinued Strata DK model line
please click here. For a complete
list of Toshiba parts please
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